Warm Welcome Magazine - July Issue

July Issue 19th Green Camden Town Brewery pop-up launches at The Belfry

Get your cider selection right to make the most of summer sales

Why gift vouchers are a clever marketing tool

Page 12

Pages 26-27

Pages 34-35

warmwelcomemagazine.com

Contents 4

Hotels

14

Hospitality Technology

26

Drinks & Spirits

38

Commercial Bathrooms

52

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Treehouse Hotel London launches the Ulti-Mutt Staycation in partnership with Lily’s Kitchen One of London’s most eco and dog-friendly hotels, Treehouse Hotel London is delighted to be launching The Ulti-Mutt Staycation guest package this month - in partnership with Lily’s Kitch-en, the award-winning producer of proper food for pets - to celebrate the hotel’s reopening and the boom in pet owners over the last year!

The eco-oasis in the heart of central London reopened on May 17, and is excited to welcome furry four-legged friends to enjoy a curated package packed with delicious natural treats from Lily’s Kitchen – including the new Lamb Chew Sticks and the Duck, Salmon & Venison dry food – for pups to enjoy on the house.

Guests will be offered a doggie bed and bowl in-room, a pooch-ified mini-bar or room service menu, plus access to the new Treehouse Canine Concierge who will take care of canine necessities to ensure each pampered pet feels ‘fetching’ during their visit.

Samantha Crossley, Marketing Director at Lily’s Kitchen, comments: “Like pet parents, we be-lieve that pets are part of the family and we create recipes for dogs and cats with that in mind – mealtimes as a moment for the

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Hotels

whole family to come together, whether for a big occasion or a week day dinner.

“In the same way, holidays and staycays are a brilliant way for everyone in the family – on two legs and four – to spend some quality time together, so it’s brilliant to see Treehouse Hotel Lon-don opening their doors to dogs and encouraging pet parents to have a welldeserved break with their pup.

“We’re thrilled that we can offer Treehouse guests and their pooches the proper food they know and love at home, but away too.”

Dog walking will be available on request to explore the local surroundings, in collaboration with eco boutique dog walking company Marylebone Walkers that specialises in one on one 60 minute SOLO walks to provide a more personal service getting to know each dog individually.

Meanwhile, pet owners can relax in The Nest rooftop bar over delicious cocktails and breath-taking 360 skyline views of the capital. www.treehousehotels.com/london

Hotels

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Get your own slice of on-court action with one of these tennis-themed holiday ideas Loch life as a tennis-loving Laird – Scotland from £124 pp with Canine Cottages Down a mile-long drive, on the eastern shore of Loch Fyne, Acharossan (sleeps nine, plus two dogs) is an 18th century Scottish Laird’s house where you have your own private beach and tennis court. Positioned on the wild and remote Cowal Peninsula, within 1,200 acres of farmland, this magnificent house is paradise for dogs, too: large, secluded grounds to roam and a roaring fire to rest by. The ground-floor entrance hall keeps muddy boots and wet paws at bay, and five sumptuous bedrooms beckon at night. A week’s stay costs from £124 pp (£1,109 total). £20 supplement per dog. Visit Canine Cottages (www.caninecottages.co.uk).

Games, mill and match – Lake District from £202 pp with holidaycottages. co.uk Willow Mill (sleeps ten plus two dogs) is a luxurious family-friendly mill conversion set amid its own superb four-acre grounds.

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Enjoy a game of tennis on your own private court, get competitive in the games room (with pool table and darts board, plus 60 games including Pacman and Space Invaders), or set out and explore this lovely region, with Ullswater and Glenridding just a short drive away. The mill itself dates back to the 1800s and was one of six that supported the market town of Penrith, only half a mile away. A week’s stay costs from £202 pp (£2,020 total). £20 supplement per dog. Visit holidaycottages. co.uk (www.holidaycottages.co.uk).

Perfect your slice on grass – from £123 pp at Luton Hoo Hotel, Golf & Spa Less than an hour north of London, Luton Hoo Hotel, Golf & Spa is a Grade I listed mansion house hotel which dates from 1601. Within the magnificent 1,065-acre estate, there is a grass tennis court set on a circular plot and surrounded by hedges, with a summer house that moves in line with the sun. The hotel can also arrange tennis coaching (book in advance) on the grass

Hotels

court or its two all-weather hard courts. A one-night stay is priced from £245 total / £123 pp (two sharing) and includes overnight accommodation, full English breakfast and use of all facilities, including the spa and the tennis courts. Call Luton Hoo on 01582 734437 (www.lutonhoo. co.uk).

Grass court splendour in Sussex – from £100 pp with Pride of Britain Hotels Enveloped in the soft grooves of the South Downs National Park, which celebrates its 10th anniversary this year, Park House Hotel & Spa, near the market town of Midhurst, is a tennis lovers paradise. Guests can make use of two championship-standard grass tennis courts which are open annually from May-September and expertly maintained by the gardening team. Other facilities include indoor and outdoor pools, a spa with treatment rooms, a six-hole 18-tee golf course, putting green, bowling and croquet lawns.

An overnight stay is from £199 per room total / £100 pp (two sharing), including full English breakfast. Call Pride of Britain Hotels on 0800 089 3929 (www. prideofbritainhotels.com).

Advantage Algarve – Portugal tennis break from £1,245 pp with Kirker* For sublime tennis, guaranteed sunshine and green list travel status, where better for an active break this year than the Algarve? Perched on sandstone cliffs with spectacular ocean views, the five-star Vila Vita Parc has two lovely tennis courts – one clay, one artificial turf – where you can just play for fun or brush up on those ground strokes with expert lessons from a professional coach. The hotel also has mini-golf, water-sports, a gym and three swimming pools, plus a wide choice of restaurants (one is Michelin-starred) and a spa. It’s just a short drive from Porches, the picturesque village famed for its ceramics, and the seaside town of Armaçao.

A three-night stay costs from £1,245 pp (two sharing), including BA flights (Heathrow), car hire and accommodation with breakfast in a deluxe room. Call AITO* member Kirker on 020 7593 2288, www.kirkerholidays.com.

Anyone for tennis in Tuscany? – Rural Italy break from £770 pp with Sunvil* Lovers of food, wine and tennis can enjoy a stay in the heart of Tuscany, at medieval hilltop hamlet Borgo Tre Rose, located in Montepulciano. After a few sets on the on-site tennis court, guests can relax at the outdoor pool, take guided tours of the estate, learn the art of Italian cooking and indulge in tasting sessions in the historic cellars and Borgo Tre Rose’s restaurant, complete with panoramic terrace, where wines are perfectly paired with mouthwatering local specialities and classic Tuscan fare.

For the more adventurous, there are opportunities for mountain bike rides, horse riding or even an exhilarating hot air balloon trip. A seven-night B&B stay costs from £770 pp (two sharing), including flights (Gatwick) and car hire. Call AITO* member Sunvil on 020 8758 4722 (www.sunvil.co.uk).

Hotels

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Hotel Brooklyn wins UK Hotel of the Year at the itravel Staycation Awards 2020/1 Hotel Brooklyn, one of Manchester’s newest and trendiest hotels, is delighted to announce its recent success at the itravel Staycation Awards 2020/1.

The hotel has won the accolade for Hotel of the Year as British holiday makers prepare for a summer of staycations.

The itravel Staycation Award is a significant win for the hotel, highlighting its commitment to inclusivity and its mission to lead the way as the UK’s most accessible hotel. Its unique design is ground-breaking, with 18 of the 189 rooms fully accessible offering both wheelchair access and ambulant accessibility with a huge range of features designed to make the rooms not simply beautiful and sexy but also accessible to all.

In its inaugural year, the hotel team successfully navigated the hotel’s opening during the challenges of a global pandemic to critical acclaim, reflected through the host of national awards the hotel has received so far. The itravel Staycation Award is another string to their bow.

“In a year where staycations are all UK hotels and resorts have to look forward to, Hotel Brooklyn is delighted to have won another fantastic award: The itravel Staycation Hotel of the Year 2020/21. It’s a fabulous achievement for a city centre property, showcasing just how important cities are becoming for the modern staycation. Manchester has done a fantastic job in tempting visitors back to the city, even without football and concerts”, says General Manager, Paul Bayliss.

Nightly rates at Hotel Brooklyn start from £139 for a Club Room on a B&B basis.

For more information please visi: www.hotelbrooklyn.co.uk

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Platinum Award recognises Wyboston Lakes Resort’s sustainability efforts Wyboston Lakes Resort has gained official recognition for its continuing extensive efforts to operate sustainably by achieving the EcoSmart Platinum Venue Award, after reaching the Gold level last year. The award has been granted by Greengage Travel & Event Solutions which helps organisations in taking the right decisions to create and implement sustainable business travel and meetings.

Andrew Perolls, CEO Greengage Solutions, said: “We are delighted Wyboston Lakes Resort has attained our ECOsmart award at Platinum level. This reflects an outstanding approach, and an exceptional standard and commitment to environmental sustainability. The principle of learning from best practices and always wanting to do more when it comes to innovation in sustainability is something that Greengage Solutions and Wyboston Lakes Resort share.”

Managing Director Steve Jones says; “We’re thrilled to receive the Platinum Award.We were keen to continue to improve and aiming to reach the Platinum level helped to drive us forward. It’s great to see that the team’s tireless efforts under very difficult circumstances have been rewarded.

“We won’t stop, we’ll continue to look at how we can keep improving in all that we do.” The Wyboston Lakes Resort Green Team have maintained their commitment to making the site more environmentally friendly with new initiatives.

By working with The Energy Check, the resort has implemented a series of energy-saving initiatives that have substantially reduced energy consumption. The resort is now using 100% renewable electricity, which has helped to reduce its carbon footprint by over 60%. Projects are also underway to also remove all fossil fuel from the site.

With the introduction of ten more Tesla supercharger points, there is now a total of 26 electric car charger points on the site as encouragement to guests and delegates. Committed to waste management, the resort is ‘Zero to Landfill’ for the sixth consecutive year.

New procedures have been introduced to cut back on both food and water waste, which also saves on costs. Single-use plastics have been a big focus and, by taking part in the Meetings Industry Association’s #20percentless scheme, on a like for like comparison with 2019 levels they were cut back by 42% by the end of 2020. www.wybostonlakes.co.uk www.greengage.solutions 11

19th Green Camden Town Brewery pop-up launches at The Belfry The Belfry Hotel & Resort, located in Royal Sutton Coldfield, North Warwickshire, has partnered with Camden Town Brewery to launch their 19th Green pop-up outdoor bar this summer.

With football fever spreading across the nation once again, the 19th Green offers a giant outdoor TV screen so guests can enjoy Euro 2020 as well as other sporting events happening this summer.

Situated on the old 18th hole of The Belfry’s iconic PGA National course, the 19th Green is complete with a Camden Town Brewery bar; benches and deck chairs so guests can soak up the sun and enjoy the views across the PGA National Course; a volleyball net for those who would like to get involved in the sporting action themselves and a catering van serving a small selection of hot food.

During their visit, guests can also enjoy the resort’s restaurants and bars including Sam’s Club House to sample their famous stacked burgers and catch up on more sporting events; the resort’s family-friendly Italian restaurant, Rocca’s Pizza Pasta; Ryder Grill, offering dishes created from only the highest quality locally-sourced ingredients; and The Brabazon Bar which offers afternoon tea, light bites and an impressive selection of fine wines, Champagne and cocktails.

Set within 500 acres of rolling countryside, The Belfry Hotel & Resort is located close to Royal Sutton Coldfield, North Warwickshire.

It is just 20 minutes from Birmingham and easily accessible from the M6, M40 and M42, or by train at the Sutton Coldfield or Birmingham International stations.

For more information, please visit www.thebelfry.com Telephone: +44 (0) 1675 238600 Email: enquiries@thebelfry.com Instagram: @thebelfryhotelandresort Twitter: @TheBelfryHotel Facebook: The Belfry Hotel & Resort

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De Vere launches dog sitter service Our canine companions have been used to having us around more over the last year because of lockdown and working from home. For those who need a convenient solution for doggy day-care once they return to work and get back to meetings, De Vere* is launching a new dog sitting service for guests visiting the hotels to work or for business training, meetings, or events.

The service will be launching at De Vere Wokefield Estate with local company Pets, Homes and Gardens, allowing guests to leave their dogs in safe hands with a dog walker and sitter on site at the hotel. Owners can rest assured that their pooch will be treated to the paw-fect day. Dogs will be given their own bowl, bed, and delicious treats to enjoy, and De Vere Wokefield Estate is surrounded by 250 acres of Berkshire parkland, ideal for your most trusted companion to stretch their legs. The property has also installed brand new dog washing stations to ensure there will be no mucky pups.

During breakout sessions, delegates can also take advantage of the property’s jogging trails or walking routes to clear the

mind and enjoy some quality time with their four-legged friends. De Vere’s properties offer super-fast Wi-Fi that stretches up to a 100m perimeter, ensuring everyone can stay connected too.

“Dogs are a part of the family and we’ve realised this more than ever over the last year as we have spent a lot more time together in lockdown. We’ve launched our new dog sitter and walking service with Pets, Homes and Gardens at De Vere Wokefield Estate to make it easier for owners and their fourlegged friends to adjust back into working life,” said Peter Sangster, Venue Director at De Vere Wokefield Estate. “Dogs can take advantage of our extensive outdoor space, and they are also welcome in Wokefield Place and the outside area of Benedict’s Bar, so they don’t miss out on any of the fun during their owner’s visit.”

De Vere’s dog sitting and walking service is priced from £15 per dog per hour. For those who would like to extend their visit, guests can stay overnight at De Vere Wokefield Estate from £99 per room and £30 per dog per stay.

De Vere’s Your Wellbeing at Heart programme ensures a healthy and safe visit for all guests,

and their pets, and a safe working environment for its team members. With the support of ChemEco, De Vere has carefully crafted a range of new measures, from enhancing the already meticulous deep cleaning of bedrooms and public areas, to thoughtful social distancing measures inside and outside the hotels. This includes regularly sanitising public areas using jet action ‘misting’ technology which uses hard acting yet environmentally and pet friendly solutions from ChemEco. De Vere Wokefield Estate’s dedicated on-site conference centre boasts 34 flexible and versatile meetings and events spaces. The estate also boasts breakout areas both equipped with superfast Wi-Fi, available up to 100m from the hotel, nutritious food and a dedicated conference host to meet every business need.

Conveniently located near Reading, just 10 minutes from J11 of the M4 and 40 minutes from Heathrow Airport, De Vere Wokefield Estate is extremely accessible and ideal for delegates travelling across the country. *The service is currently only available at De Vere Wokefield Estate and will be rolled out across the portfolio in a phased approach.

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Tech firm App4 help hospitality businesses to save up to 30% in commissions by creating branded apps and steering consumers to support their local businesses.

I’m sure you will agree it’s been a rocky road for many business owners over the last year in the hospitality industry, however, it has also given most owners the opportunity to think differently and come up with a variety of ideas to keep their heads above water.

to cope. The use of technology for this sector has become prevalent for hospitality owners to communicate with their customers, as it is the quickest and most direct way, given the unprecedented Coronavirus restrictions.

and streamlined experience, combined with attractive and completely transparent pricing, allowing their customers to easily manage cost and reinvest more in growing their business is the core of what App4 do for the hospitality industry.

Derby tech firm App4 Developments have seen a rise in customers throughout the pandemic, with many looking for support to keep their business trading. App4 specialise in creating bespoke food and drink ordering apps that have helped hospitality businesses not only survive, but even thrive through lockdown.

A June article for iNews stated, ‘although nothing will beat the face-to-face interaction between our teams and customers, ordering online will continue to be a part of customer ordering in the future’.

With many online and mobile ordering platforms charging commission per sale, App4 opt for a simple monthly fee therefore no unpleasant surprises on your invoice. For example, if your business takes £5000 worth of orders, choosing App4 over another provider could save you almost £13,560 a year!

Founder Ian Chambers said, ‘our apps help businesses reduce their costs, maximize profits and provide a direct personal service to our customers. We know from our clients that our service has helped them to keep their businesses afloat and save jobs because they have been able to maintain much of their pre-Covid business levels. Ordering by app from tables or in advance of visiting takeaways gives customers confidence about staying safe and this level of flexibility is something we expect to become the new normal’.

App4 Developments are renowned for their approach to each individual businesses needs as well as the savings generated by charging zero commissions on orders.

We asked Operations Director Dee Wood, what makes them stand out from competitors in the same market. ‘We pride ourselves in our customer service, listening to each customer’s needs and providing a solution no matter how big or small. It is never a no.

We, as a business, have evolved due to such requests and are proud to have retained our customer base. We look forward to our App4 family having successful businesses moving forward & helping them retain their wellearned profits for themselves’.

Apps powered by App4 are used by more than a million people in the UK and already generates orders worth over £50 million annually.

App4 aids business growth in the hospitality sector Throughout the Pandemic, many businesses within the hospitality sector have struggled

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Branded apps in the hospitality industry can deliver many benefits, such as: - Customer loyalty and reward systems - Convenience for customers - Customer and staff safety and peace of mind - Greater efficiency and speed of service - Ability to turn tables faster and serve more customers With pubs and restaurants now able to open in doors along with outdoors, table ordering allows business owners to not only keep their costs down, but it also allows them to keep their team safe & focus on keeping their eagerly awaited customers happy.

By creating a branded app for your business, it is not only personal to your business where you can keep it updated 24/7 with the support of the App4 team, it will allow you to offer your customers the flexibility to order food straight to their table, saving you and your staff time, with all orders paid securely by card up front.

App4 increase revenue for their customers.

The App4 family has helped its customers to save millions of pounds in potential commissions.

App4 treat every customer the same as the first, supporting them to grow financially with the assistance of their personal Customer Account Manager, who is on hand to check transactions and offer advice to increase their revenue from day one. Supplying businesses, the most convenient

Hospitality Technology

App4 give control back to restaurants, takeaways, cafes & pubs Their customers certainly support their statements, with Google currently holding a fantastic 5-star rating and Trustpilot 4.9 stars.

Here’s just a few examples of what App4 customers think of their product and service: Excellent company – Pizza @ The Bearded Brewery From start to finish App 4 have been amazing. The implementation of our design ideas was done perfectly by the team and the usability of the platform is great.

The App4 team is excellent - Noodle Nation Using App4 has not only saved us money as an alternative to other online ordering platforms, the service provided and professionalism shown by the App4 team is excellent.

I highly recommend App4 – The Ship Inn My app has generated me a lot of new business and reduced my staff costs.

Great company, amazing service! – Bengal Spice I always receive the best experience, very efficient. Above and beyond my expectation.

To chat to a member of the team, calculate your own potential savings using our interactive calculator or for more information on how App4 can benefit your hospitality business, head to: www.app4.co.uk or call us on 01332 742 511

Hospitality Technology

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Are your customers being digitally served?

Covid has fundamentally changed the experience customers expect from a hospitality venue. They want to be safe, relaxed and entertained, while businesses need to be compliant, innovative and profitable. Technology is the key to attracting and retaining profitable footfall.

How advances in technology can be used to drive profitability Tony Ford, Managing Director of Marston’s Telecoms, explains:

“The internet is now part of the DNA of hospitality as much as great food and drink, superb service and a carefully curated ambience.

With consumption of technology ever increasing, venues need to provide more and more connectivity. It’s not unusual for a hotel guest to have three devices using the broadband at once, and venues need the right connectivity in every corner of their premises.

Making sure customers stay longer, spend more and rave about a venue on social media is not just about comfortable beds, sourdough pizza or craft ales. It’s about putting a complete technology solution in place.

Robust broadband and great WiFi are the enabler for hospitality venues to drive greater profitability by offering customers not just access to the internet that is fast, free and everywhere but the advantages that come with it: from having their Netflix account up and running on the TV in their room when they arrive, to using an app to see whether a table for lunch will be free in 20 minutes.

It’s about future-proofing hospitality’s tech infrastructure as venues become more experience driven, so they can give customers a fabulous visit, increase dwell time and raise order values.

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Both customers and the business benefit. A portal such as Marston’s Pints N’ Bites not only makes table ordering quick and easy, it also offers speedy payment that eliminates the cost of staffing tills. Similarly, our Hotspot WiFi portal provides businesses with customer contact details, increasing their lifetime value through targeted marketing.

With footfall mapping and Epos data comes the opportunity to count how many people are in each part of a venue, how long they linger, how much they spend and what on. Venues can build a complete picture of their customers and use that intelligence to boost profitability – by changing a particular room theme, or reducing staff at certain times of day.

Why trust Marston’s Telecoms? We are the only internet service provider owned by a pub company and have been serving the hospitality industry since 2008. We are on a journey with business owners to create the hospitality venue of the future – ready now for what customers will be demanding in three years (or even six months!)”

Please contact:

www.marstonstelecoms.com 01902 283 300

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Say no to no-shows Guests not showing up to their booking is becoming a more common occurrence...

Welcome back, hospitality

No-shows hurt

Monday 17th May was a very big day for pubs and restaurants in England as indoor service resumed. Guests in Wales and Scotland (subject to tier) are also enjoying indoor service again.

There is, however, just one problem that appears to be hurting pretty much every hospitality business and it is one they are understandably reluctant to talk too much about, as no business likes to criticise its customers.

While a minority of venues had been able to offer outdoor service since April, many had not, and the unseasonably poor weather had further dampened any sense of ‘business as usual’. So, this was the big one.

The issue is no-shows. People who book but don’t turn up. Anecdotally, it seems some customers are booking multiple venues for their night out so they can decide last-minute where to go. Either they don’t realise or don’t care about the impact this can have, causing the venue to lose sales and staff to miss out on tips.

This behaviour was never OK, but for businesses and their employees who have had such a tough 15 months, it’s a real kick in the teeth.

The news from the sector one month in is cautiously positive; most pubs and restaurants are busy – both bookings and spend-per-head are up. The larger city centres remain quiet (most offices are yet to reopen, so footfall is down) and some businesses are experiencing supply and staffing issues. And of course, the ongoing need for social distancing, the absence of bar service and other constraints affect businesses in different ways – nowhere is operating completely normally yet.

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No doubt some of the people causing this problem will change their behaviour when the impact is explained – they just haven’t thought through how it hurts businesses and people.

But it seems likely that the sector will need a stronger deterrent to eradicate this issue.

Hospitality Technology

Secure bookings with a deposit or preauthorisation Pre-payment, a deposit or preauthorisation of a payment card are compulsory in many other situations where capacity is limited, and a no-show would hurt. You don’t get to secure your holiday or trip to a gig or the theatre without an up-front commitment.

Some operators are understandably concerned that changing the ‘contract’ with guests is risky. Our view is that many things have changed over the last year: habits have been broken and guests will understand the need to secure their booking with pre-payment, a deposit, or a card-swipe. A genuine reason to cancel can be handled sensitively without a cost to the guest, but those who no-show without a good reason should cover some of the losses incurred. Of course, the real value of this is not the money recovered, but the deterrent effect.

Adactus offers secured booking As we emerge from lockdown there are many reasons why hospitality businesses and their guests want the convenience and certainty of a booking, but to avoid the damage noshows can cause, bookings must be secured.

Adactus can help hospitality businesses with the right secured booking service for your guests – whether that is full or partial payment up front (deposit), or a card swipe to authorise a charge in the event of a no-show – there is a solution that will work best for your operation. And, unlike other providers, we don’t charge a per-transaction fee: your costs are the same every month.

Give us a call! 01844 269090 Scott Muncaster Managing Director Hello@Adactus.co.uk www.Adactus.co.uk

Hospitality Technology

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Jisp and Star serve food-to-go businesses The current pandemic has highlighted the importance of technology and the role it can play in helping a business to pivot in unpredictable times. It is during such times that new technologies create opportunities for businesses eager to reap the benefits in order to sustain future business growth.

Jisp, with its award-winning delivery and collection app, has created a solution for small businesses across retail, convenience and hospitality. Having recently partnered with Star to further develop its Home Delivery and Click & Collect services, the company is extending its presence within the takeaway and food-to-go sectors.

Benefitting from Star’s CloudPRNT™ technology, businesses are able to have receipts printed at the point of customers placing their delivery or collection orders, wherever they are.

Julian Fisher, CEO and Founder of Jisp, said: “Jisp is truly becoming a Swiss army knife for small businesses, as we continue growing our partnerships and services across retail, convenience and hospitality sectors.

Star’s CloudPRNT technology gives us a real point of difference to serve our customers more efficiently and we are excited at the possibilities that this technology is opening up for us as we look to fully roll-out our solutions for takeaways, coffee shops and other food-to-go businesses”.

One business that has already reaped the benefits of Jisp’s technology is the London Road Bakery in Boston: “We’ve been very happy with our journey with Jisp so far. We’d been taking Home Delivery orders over the phone for the past year, but Jisp is so much more efficient to use. The system is very user friendly both for customers and for us in store. The customer service that we’ve received from the Jisp team has been really outstanding and they have patiently added lots of our own products to the system. We are a bakery so produce a lot of items from scratch and it is great to be able to have them available on the app. It gives us a real point of difference”.

Businesses benefit from a personal takeaway app, allowing customers to order a takeaway from the menu in Jisp, whilst slots and prices can be managed in the dashboard. Jisp provides a flexible and versatile solution with businesses able to manage food orders by allocating specific timings through the app.

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Hospitality Technology

With Jisp accepting pre-orders up to seven days in advance, businesses can customise their printers to activate the printing process at the time when the order needs to be prepared. “For example, if a customer places an order for a takeaway meal five days in advance, the receipt will only be printed 20 or 30 minutes before the customer needs to pick it up, depending on the configurations set by the business. This way we ensure the business doesn’t forget about the order, and all meals are always fresh and hot for customers - it’s such a simple technology!”, added Fisher.

Star’s mC-Print3 with CloudPRNT technology is a cost-effective printer providing a range of connectivity options for future-proof solutions that cater for orders from any channel whether in-store POS or tablets, online or kiosk. The versatile mC-Print series provides intelligent printing for cloud applications and unparalleled flexibility for remote receipt and order printing.

Enabling remote printing directly and securely from a business’ web server to connected printers in a store or takeaway restaurant without complicated network configurations, CloudPRNT is ideal for a range of applications including Click & Collect orders, Home Delivery, print in kitchen, order and pay at table, etc.

David Pearce, Technical Director, Star Micronics EMEA, explains: “We are seeing strong demand for cloud technologies that are able to pull orders directly from an online ordering system at defined intervals and print these remotely in a store or kitchen without needing an additional tablet or device to key in the order. Auto-printing simplifies operations and staff do not have to worry about anything other than receiving the orders. Furthermore, it is extremely straightforward to set up.”

Taking advantage of such technology enables businesses to flourish in a challenging and unpredictable environment, whilst offering opportunities for future business growth post pandemic.

For more information please visit: www.jisp.com www.Star-EMEA.com

Hospitality Technology

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LollyMove gets hospitality moving Perfect for the new hospitality landscape; LollyMove combines payments and PoS in one device The LollyMove is an exciting new all-in-one PoS and payments tool from the digital EPoS and commerce specialist, It’s Lolly. Payments and orders are all done via one sleek unit – supporting a rapid and seamless service.

LollyMove combines a payment terminal with a full feature Android tablet, allowing orders to be taken by staff at the table or customer location and sent directly through to the kitchen management system.

Customers are able to securely pay via the terminal, using contactless or chip and pin, ensuring little physical interaction. 4G and WiFi connectivity means that all activity is linked to the fully integrated Lolly system and back-office software.

Waiting staff can have their own unit, supporting Covid safety protocols and keeping things streamlined. The Moves’ high-capacity rechargeable battery lasts throughout a continuous busy day of service.

Delivery costs are also lowered due to the fact that service and payments can be handled via a single device, as opposed to multiple PoS and payment units.

Peter Moore, CEO, It’s Lolly comments: “Pin on glass is a technology I’ve been keen to introduce to the Lolly portfolio for a while now, and this has now become a reality with LollyMove - enabling PoS and payments on a single device.

“The fact that a number of the banks are currently increasing the contactless limit to £100 means that the device has real potential for a large number of hospitality environments.

“LollyMove will help make life simpler for waiting staff and keep service speedy in outdoor and busy locations. Staff will no longer need to move clumsily between payment and order devices, leaving customers waiting to order their food or pay the bill.”

Ideal for outside events, pub or restaurant gardens, the LollyMove has been introduced into several expansive catering sites already.

Available through outright purchase, or on an affordable rental model, the LollyMove is also an accessible offering.

Peter adds: “I believe this versatile product will help all kinds of hospitality businesses ensure fast, exceptional and safe hospitality service.” www.itslolly.com

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Hospitality Technology

How to integrate automated hotel check-ins Hotel management platform digitalises check-in to capture essential guest data, streamline processes, and maintain health and hygiene standards SIHOT, one of the leading modular hotel management software systems, has launched SIHOT.KIOSK to provide guests with a seamless, fully digitalised checkin experience while automating hotel operations.

The new check-in terminal provides hotels with a secure and efficient check-in point for guests, designed to bring greater efficiencies while capturing all essential guest information. The SIHOT.KIOSK software, connected to SIHOT’s Property Management System, is accompanied by the Stellar TK-2130, a modular kiosk system that can be customised to the hotel’s brand and lobby interior.

Guests can use their booking confirmation details including reservation number, GDS or QR codes to complete the data requirements for check-in registration and confirm the hotel’s terms and conditions.

SIHOT.KIOSK also features an AdriaScan ID reader for the immediate, automatic transfer of text-data from personal IDs and passports into the hotel management system. On completion of the registration process, the terminal generates a room key card for the guest.

Hotels can also earn ancillary revenue by offering upgrade options, presenting the guest with room details including images and descriptions in various categories, while integrating other services, like breakfast or hotel transportation.

Carsten Wernet, Executive Board Member at SIHOT, said: “Guests are more digital savvy than ever before, and hotels need to ensure data is compliant and accessible. We’ve developed the kiosk system and terminal so hotels can tailor the check-in experience to each specific property to provide a full brand experience. We are continuously evolving

Hospitality Technology

our platforms to bring greater efficiencies to hotel operations so staff can focus on serving their guests rather than fulfilling processes.

Hotels can benefit from our wide range of integrations to connect applications to elevate the guest experience.”

SIHOT.KIOSK is designed for easy and quick servicing and maintenance, and features a touch-screen monitor fitted with an antibacterial nano-coating with bacteriostatic and sterilising components to maintain hygiene and cleanliness.

The terminal has also been built to handle the check out process, taking prepayment by credit or debit card, automatically booked and billed via SIHOT.KIOSK with the guest receiving an invoice to their nominated email address. The kiosk system was specially developed by SIHOT for self-service applications with additional integration options to connect peripheral devices for hotel operations.

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Don’t score an own goal during Euro 2020 this June and July The rescheduled UEFA Euro 2020 Championships are taking place in Rome this June and July. As lockdown restrictions are eased and pubs and bars can welcome customers back once more, as a venue owner or manager you may be considering how you can entice your customers away from the couches and home bars they have got used to over the last year, and into your establishment to enjoy the excitement of the match with other fans.

However, before you adorn your walls with the flags of the nations taking part, and offer deals on pints and burgers during the game, have you checked that your business is correctly licensed to be showing the games – including the music used as part of the TV broadcasts?

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We have put together a quick guide to make sure there is no need for VAR in your pub during the big match.

broadcast signal to the television within your business. However, it does not give you permission to play or perform the music within the broadcast.

Know your licences Obviously, a TV licence will be required to show the games to your customers. However, sports programming uses more music than people often realise, such as in the opening and closing titles, highlights and featured sequences, as well as the advertisements during commercial breaks. You’ll therefore usually need TheMusicLicence from PPL PRS Ltd if you’re using the television for showing sports and other programming in public.

Why do I need a TV licence and a music licence?

A TV licence allows you to receive the

Under the Copyright, Designs and Patents Act 1988, permission is needed from the relevant copyright holders – those people who create music – in order to play or perform music in public.

TheMusicLicence gives you that permission, for virtually all commercially released music available.

So, this June and July, make sure you are correctly licensed to entertain and refresh your customers, from the first national anthem right through to the final whistle! pplprs.co.uk/getyourlicence/

Restore the Rhythm Your business may be back up and running, but understandably, it may not be quite back to normal just yet. Playing music is one way in which you could help get your business back to its best. Even small changes could make a big difference, and music could help enhance the atmosphere, lift the mood and create a more positive environment.

If you are going to introduce music, or if you are already using music in your business, you’ll usually need a music licence.

TheMusicLicence covers virtually all commercially released music available – millions of songs & recordings, including the most popular & well-loved music, not just from the UK, but globally.

So while you are making all of the arrangements to get your business back to its best, now is the perfect time to turn the music back on and ensure you that you are appropriately licensed, and set up TheMusicLicence for your business.

Music could help your business get back to its best.

0800 0868 801 pplprs.co.uk/restore-the-rhythm

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Get Your Cider Selection Right Make the Most of Summer Sales Darryl Hinksman, Head of Business Development at Westons Cider, shares his advice for making cider the serve of the summer.

Summer Cider Serve Refreshing, medium-dry and sparkling, new Henry Westons Vintage Draught (ABV 5.2%) is a smooth, perfectly rounded cider, packed with exceptional character.

The product is available now to on-trade retailers nationwide.

As we continue to move along the roadmap out of lockdown, restaurateurs, hoteliers and publicans should focus on getting their cider offering right in order to maximise summer drinks sales.

For more information visit www.westons-cider.co.uk

We’d recommend three key tactics which on-trade retailers should bear in mind to boost revenue and drive footfall during the summer months and beyond.

Prioritise draught serves Firstly, it’s vital that on-trade retailers get their cider offering right. Draught cider now accounts for 72.5% of total cider sales as these serves are difficult to replicate at home. Within this, apple cider continues to dominate – so a draught apple serve should remain on tap year-round.

Premiumise your bar Premiumisation remains one of the most prominent cider trends, as consumers continue to ‘buy less but buy better’. In fact, authenticity, quality and craftmanship are key purchase motivators – with over two thirds (67%) of UK consumers now paying attention to the ingredients in their food and drink , so prioritising a premium draught offering is outlets’ ticket to boosting revenue.

Opt for crafted offerings We’ve seen a huge rise in sales of crafted ciders over the past year, and this subsector is now growing at a rate over five times faster than the overall category . This is reflected in sales for our bestselling Henry Westons brand in retail , which have almost doubled in the past five years to £64.5M (+90%) – highlighting the growing appeal of premium, crafted ciders among UK consumers.

This elevated demand is certainly not exclusive to retail, with crafted brands now accounting for a 46% share of draught apple cider . These offerings have helped add value to the category, driving up the overall price per litre of cider to £3.90 in the on-trade . What’s clear is that premium, trade-up options – like our brand-new Henry Westons Vintage Draught – will play a key role in driving cider sales this summer.

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Drinks & Spirits

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2 litres a day? Easy!

Up your water game this summer! teapigs add three new flavours to their tasty cold brew range Following the success of their cold brew teas last summer, teapigs have introduced three brand new members to the range… pink grapefruit, watermelon & hibiscus and blackcurrant & raspberry! Specially designed to brew quickly in cold water, teapigs cold brew is a dead simple, all-natural way to pep up your water this summer and make glugging your way through 2 litres a day an absolute breeze; simply pop one in your water bottle or glass and… well, that’s it!

This is the ideal range to retail in the summer; consumers are increasingly looking for low calorie, healthy drinks and the trend for reaching water goals is on the rise.

“With lots of us still home at the moment – as well as getting through lots of cups of tea people are trying to keep their water intake up. It can be a struggle to get your 2 litres a day and people quite often want to

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avoid flavoured or sugary drinks” says Louise Cheadle, teapigs co-founder and taster.

“Our cold brew teas are an easy way to make water tastier and more interesting – you just drop a tea temple in your water bottle or glass of water and leave it for as long as you like. I quite often top my bottle up throughout the day with the same tea temple – the taste is still there. More people are looking for something to pep up their water but want to avoid fizzy or sugary drinks, and these are perfect for that. All-natural flavours, no added sugar and less than 3 calories per 500ml serving… delicious!”

chilling it down. This works well for some sites but not for all and can be especially challenging in locations with unpredictable footfall,” says Louise. “Our new cold brew is perfect for cafés as they are an ideal healthy alternative to some of the more indulgent summer drinks and can be made in bulk for a foodservice offering or simply popped in a glass.”

Cold brews can also be a fab foodservice offering to keep your customers refreshed.

- No added sugar

“We have been working with cafés for the last few years encouraging them to make delicious jugs of iced teas where you boil the water to make a concentrate before

Drinks & Spirits

teapigs cold brew at a glance: - All-natural flavours – peach & mango, lychee & rose, cucumber & apple, pink grapefruit, watermelon & hibiscus and blackcurrant & raspberry

- Less than 3 calories per 500ml serving teapigs cold brew available NOW | 20% off in June when you order the three new flavours| RRP £3.99 - 10 tea temples per box/6 boxes per case. Quote WELCOME – call Lizzy on 0208 847390 or email trade@teapigs.co.uk

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Gin is in – so mix it up this summer With pubs, bars and hospitality venues gradually reopening and warmer weather on the way, now is the perfect time to re-asses the gin shelf, stock up on mixers and develop creative serve ideas to delight customers returning to socialising as we know it.

We spoke to Matt Ashton-Melia, sales director at Langley’s gin, about his predictions for incoming gin trends, the gins you need to stock, and some of his serving suggestions to get you through the busy summer season.

Having a diverse gin shelf is essential for pubs and bars and while consumers do enjoy the element of choice, the classic gin and tonic is sure to be a drink back in demand this summer. But with the huge range of tonics, mixers and adult soft drinks now available on the market, bartenders have a job on their hands to keep up with the fast moving flavour trends and consumer preferences.

We’re seeing a strong trend towards going back to basics and a desire for high quality, well-made, great tasting gins – a return to gin, as it should be. Alongside this, consumers are becoming more mindful in their choices, seeking premium brands with heritage, a story to tell, and an eye on sustainability – and they care about they what they put in their glass.

That includes the mixer too. Whether it be from a family brand, a local small business or an all-natural production process, what you pour with the gin is as important as the gin itself.

There’s also a move away from sweet, sugary mixers, to more savoury, herbacious and citrusy flavours, as well as low calorie options and naturally sweetened drinks with gentle flavours from fresh fruits and herbs.

One of our key serves is a Langley’s G&B – grapefruit, basil and tonic – featuring

our London Dry gin. The grapefruit really balances the notes of citrus from the orange and lemon peel botanicals in the gin, and the basil adds a savoury note – a mouth-watering summer sensation. We’d recommend serving this with a tonic from Double Dutch drinks – a premium brand with no artificial colours, flavours or preservatives, and a charming backstory of twin sisters who wanted to create a range of mixers with purer, fresh flavours and fewer calories.

Serves with style Consumer education and understanding of gin and how it’s produced is surprisingly advanced and drinkers care about the ingredients, the people behind it, how and where it’s made, and are looking for substance over style in their next choice of gin.

Many gin fans fully understand and recognise the difference between Old Tom and London Dry style gins – and these are the styles wepredict will emerge as the heroes of drinks menus this summer. In this age of drinks discernment, consumers are now opting for a classic style gin with a creative or unusual, quality mixer to enhance their drinking experience.

Our Old Tom gin has the highest abv in our range at 47% and we’d recommend serving it as a Bees Knees - a drink that harks back to the roaring 20s and the post-Prohibition era.

It’s a simple combination of gin, lemon juice and honey, and is a classic extension of the Gin Sour using honey instead of sugar. It’s a refreshing summer drink, perfect for sipping on sunny evenings, and can be served up in just a few minutes. Why not look locally for a beekeeping collective or a honey brand to include to keep with the local, seasonal and small business theme?

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Drinks & Spirits

Gin Ricky is a simple, refreshing serve with gin, soda and fresh lime – it relies on the flavour notes of the gin and the sweetness of the lime for balance. Our First Chapter gin is perfect in this serve and is enhanced with a high quality soda or carbonated water, rather than from the gun, as it keeps the bubbles in the glass for longer – definitely more pleasant than a flat drink by the end of the glass.

Both serves allow the gin to take centre stage and can be created relatively quickly with ingredients already on hand.

Beyond the bottle Consumers are willing to pay extra for brands that stand for much more than what’s in the bottle. Such brands give bartenders the opportunity to engage with customers in sharing their backstories and the feel-good factor of contributing to positive change.

Stock gin and mixer brands that have wide appeal; quality and price point are key but brands with purpose, sustainability credentials or on a crusade to make positive change can drive consumer loyalty and keep consumers coming back for more.

Looking ahead By nature, the gin category is adventurous, lively, and in touch with what the consumer wants. We expect demand for classic style, elegant gins to continue and, as lockdown restrictions ease, group and family gatherings in venues will certainly call for gin – along with more sophisticated, grown up mixers and garnishes. Less theatre, more taste.

In line with this trend, we have completely repositioned Langley’s as a brand, as we want to appeal to this segment of consumers looking for these traditional gin styles. We’ve increased our focus on the UK market, which has come full circle and is now heading towards elegant, sophisticated gins, and we see a clear opportunity for our range to fill this gap and give drinkers and reliable, high quality, accessible gins. Langley’s First Chapter, London Dry and Old Tom showcase how these styles should be; innovative yet respectful of the history of gin and the craft of distilling, with a commitment to using only the finest ingredients.

Langley’s gins are available to the hospitality sector via Ten Locks. Get in touch with the Ten Locks team at sales@tenlocks.com or visit @tenlocksdrinks to find out more.

Drinks & Spirits

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Hand sanitisers: The benefits of alcohol-free based products With hand sanitisers being at the forefront of the UK Government’s defence strategy against COVID-19, these products have become an ever-present part of our lives.

But, many of us still don’t understand the risks associated with alcohol-based hand sanitisers in comparison to their alcohol-free counterparts.

Here, Alastair Demick, Head of Hand Hygiene at Byotrol, an antimicrobial technology specialist, dispels some of the misconceptions associated with the different kinds of hand sanitisers and how these could make a difference in improving compliance and reducing risks in the hospitality sector.

The success of the UK’s defence strategy to keep transmission rates down will be partly determined by hand sanitiser compliance across all industries in a post-pandemic world. Consequently, the uptake and demand for hand sanitisers peaked by a staggering 255% back in March 2020 and whilst undoubtedly, we are all still using more hand sanitiser than we did back in 2019, enthusiasm from the general public and consequently, compliance, is dropping.

Despite it becoming such a big part of our everyday lives, a misconception has grown as to which active ingredients are required to be effective against SARS-CoV-2, the virus

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which causes COVID-19. In our own research we found that nearly half of the adults surveyed believed hand sanitiser needed alcohol to be effective. Only 15% knew that this was not the case.

hand sanitisers since March 2020. This creates a cause for concern to the UK’s defence strategy against transmission rates, as people stop applying it due to the negative long-term effects.

Alcohol-based vs alcohol-free

On the other hand, alcohol-free hand sanitisers use alternative active ingredients and tend to be water-based, making them non-flammable, less irritating and, as they are odourless and non-taint, they do not impact the user when eating or drinking.

Fuelled by the increase in demand, there has been a boom in the number of alcoholbased products. Many are produced or imported by inexperienced organisations that don’t understand the regulations.

Some don’t contain the required volume of alcohol, leaving users potentially vulnerable.

In addition, some sanitisers have been discovered to contain methanol which can be extremely harmful to human health.

Even when these products do contain 60% alcohol, they’re not without their risks. Alcohol is old technology for hand sanitisers. The ingredients are cheap and easily accessible but come with serious risks, as alcohol is flammable and volatile.

This creates additional problems in many workplaces but particularly in hospitality.

Over time, alcohol’s damaging effects on the skin have also been shown to reduce compliance. In a study completed by Byotrol, a staggering 47% of UK adults experienced some skin irritation from alcohol

Many are just as effective as their alcoholbased counterparts at controlling the spread of bacteria and viruses and some even offer residual protection between washes.

The UK Government has recognised the miscommunication over hand sanitisers needing to contain alcohol with an announcement of a review of the regulations to ensure non-alcohol products, which meet the necessary British and European test standards, are available for all to use. This is a great start to helping organisations make informed decisions and helping companies provide the most appropriate, safest and effective hand sanitisers to be used consistently by staff and the general public.

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Phoenix Specialist Risk Solutions Insurance Brokers As the full easing of restrictions has been pushed back again, the good news is we seem to know have a final line in the sand for reopening and hopefully Leisure and Tourism will reopen also, lord knows we all need it.

The idea of being able to jump on a place and get some sun and then the people it brings to us also, the diversity in cultures and everyone seems to like a pub, county, town or seaside.

I spent the weekend in Yorkshire and despite the weather not being great it was warm enough to sit outside and enjoy a beer with mates and an icecream whilst wandering around Pontefract castle.

Returning to Sussex via Buckinghamshire for a quick chat with family and a coke, sorry Pepsi in the pub was nice and relaxed.

Then as I pulled up and parked for the day and wandered into my local the sun came out and what a difference.

It has been more than just a hard 18 months and I feel for those business that will not be reopening, but I feel we know have a great opportunity in the UK, not only because we have the best hospitality in the world (in my opinion) but because people want to get back out.

When we established Phoenix, we were very much focused on care, it is still a major part of our business, the sector was busy and despite its issues was growing, the only issue was finding an insurance broker that cared about service, and we do.

Service is what makes us stand out and it is what makes you stand out, being able to respond quickly, be proactive and engaging even on those days when someone asks for a vegetarian breakfast with bacon, or do you have mineral water ice cubes.

If you are tired of having excuses for poor service or just want to change to a broker who cares, we can look after all your insurance requirements, from your hotel to your home, your leisure centre to your life insurance, call us and find out more.

For more information please visit: www.phoenixsrs.co.uk call: 01273 977221 or email: Info@phoenixsrs.co.uk

We make insurance a walk in the park We36are the preferred insurance partner to the Registered Nursing Home Association (RNHA) the national association representing nursing homes across the UK.

We make insurance a walk in the park We are the preferred insurance partner to the Registered Nursing Home Association (RNHA) the national association representing nursing homes across the UK. We are here to help you make insurance easy, we may need to ask some hard questions but at the end of the day you can rely on us to be open, honest, and a trustworthy partner to your business.

We understand that the nature of the care industry can be unpredictable. We want to make sure you’re covered in the face of any risk. Our industry experience means we know the types of risks you face, so speak with us today to discover how we can keep your business protected. We look forward to welcoming you to the Phoenix family.

Phoenix Specialist Risk Solutions Ltd are authorised and regulated by the Financial Conduct Authority – FRN: 809579, as an Appointed Representative of David Haskoll Ltd – FRN – 301630

Contact Us for a Free Quotation Phoenix Specialist Risk Solutions Ltd. 1 Falmer Court, London Road, Uckfield, TN22 1HN

T: 01273 977221 www.phoenixsrs.co.uk

Phoenix Specialist Risk Solutions

Hospitality washroom standards soar to top of the agenda Simon Rice is managing director of HSG in Derby’s Pride Park – a long-established washroom services company which is a market leader in washroom conservation and working towards Planet Mark sustainable certification.

“Who would have thought that one of main impacts of the Covid pandemic has been that washrooms are now recognised as a top priority for the health and wellbeing of staff, customers and visitors?

Whether that is a hotel, restaurant or leisure complex – safe, clean and functioning washrooms have always been a basic human requirement.

This does not just mean clean sinks and floors – it is about properly flushing toilets and urinals, well-stocked soap and towel dispensers and the opportunity to give feedback on both good facilities and issues that need to be addressed.

Now, these unprecedented times have reminded us all that hand washing is vitally important to prevent the spread of this and other emerging viruses and diseases.

Investing in washroom facilities also makes good business sense. Customers have raised expectations of hygiene and will, more than ever, judge the cleanliness of what they don’t see - particularly the kitchens - by the standard of the washrooms and will make their buying choice accordingly.

Therefore, under the ‘new normal’, sub standard washrooms send out a clear message that a venue does not take the health and wellbeing of their staff, customers and visitors seriously.

The impact of the past year has also made us far more aware of what we can and should be doing to lessen our impact on the environment and we are working with members of Planet Mark to achieve just that.

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Commercial Bathrooms

Something that every business and venue can do as part of this global issue is address the fact that washrooms are actually the highest water usage areas.

Put this into the context of the latest UN report on the state of the world’s water supply which warns that more than five billion people across the world could suffer water shortages by 2050 largely due to climate change and increased demand.

This could potentially have an equally devastating impact on our lives at home, work and play and it is important to build this and other factors into a business’s risk assessment.

Hospitality venues across the UK are already playing their part by introducing certain measures such as the Ureco system.

We developed the Ureco system with patented technology some ten years ago and it has since won a string of innovation and sustainability awards – including The Queen’s Award for Enterprise in Innovation.

Installed in urinals, the Ureco stops smells by trapping urinal odours below the surface and reduces blockages through the patented enzyme system which breaks down the fat, acid and salt in urine. This enables the Uretech water manager to reduce urinal flushes from around 96 times to just four times a day.

One of our key customers is Celtic Manor Resort in South Wales has adopted HSG’s innovative Ureco washroom water conservation system to boost its environmental credentials and improve the visitor experience at its five-star facilities.

Since installing the Ureco system, Celtic Manor Resort have cut water usage from nearly 11 million litres a year to just under 500,000 litres. This will resulted in annual savings of £22,161 and drastically reduced costly repairs for blocked drains.

After a successful six week trial, the HSG team installed 117 Ureco urinal sleeves and 30 Uretech water management controls across the resort which are supported by regular service checks and ongoing training for in-housecleaning and maintenance teams.

The facilities team at Celtic Manor Resort tell us that, as well as the cost savings in water consumption and cleaning products, our proven and patented technology ensures that customers get a good first impression of the premises which further endorses their brand - contributing to increased customer satisfaction, loyalty and return spend.

As life increasingly returns to normal, my hope is that more hospitality venues recognise that flushing excessive amounts of water literally down the pan does not make economic or environmental sense and that we all continue to put first class washroom facilities at the top of the agenda.”

For more information on washroom & water saving experts HSG please visit: www.hsguk.com

Commercial Bathrooms

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Whiteville Ceramics launch premium range of eco-efficient WCs Innovative Egyptian sanitaryware brand specialising in contemporary design led bathroom interiors, Whiteville Ceramics, is dedicated to its mission to help save the world’s water with the launch of its water SAVER® system and rimless VORTIX® technology: both now available to the UK bathroom market.

Whiteville Ceramics believe that saving water is one of the main goals in contemporary living and the simplest way to achieve this, is through toilet water. Modern by design and innovative in function, the company’s range of contemporary WCs are designed using the latest water-saving technology and rimless system to reduce water usage, optimise flushing and increase hygiene standards in the bathroom.

With outstanding design and innovation that is second to none, Whiteville Ceramics has elevated its range of sanitaryware to the next level and this is how: Water Saver® Technology - Saver® by Whiteville Ceramics reduces water usage by up to 50% and is available across all WCs. This pioneering water-saving technology reduces energy costs, as well as help save the world’s water resources and given only 2% of the Earth’s fresh supply of water is locked in ice caps and glaciers, water conservation is integral to the company’s product designs and advances in technology.

An average flush typically uses upto 6 litres of water each time. SAVER® actually reduces the volume of water on tank models, saving anywhere from 3 to 4.5 litres in full flush and from 2.5 to 3 litres in a small flush.

This gives the average UK homeowner a total saving of up to 50%, reducing general household utility bills and creating a more sustainable bathroom and lifestyle.

The Vortix® System - Not only does this system ensure better hygienic standards, since every part of the WC can be easily cleaned, the rimless design when combined with the VORTIX® technology, results in optimized performance with every flush.

By removing the rim and using the powerful Vortix® system to push water both horizontally and vertically around the bowl, means the water passes across more internal surface area and water is released through one or two separate nozzles. This patented innovation creates a vortex effect, which efficiently cleans the pan without splashing over the sides. The rimless technology ensures better hygiene standards, since every part of the WC can be easily cleaned preventing mould growth in hidden areas.

Furthermore, Vortix® also reduces noise resulting in a rimless system that is functional, water saving, silent and with zero spray every use! “Sustainability is at the forefront of everyone’s mind right now and finding ways to save money and water in the home has become a key criterion for greener living – especially in the bathroom.

According to a new report by Garnier, 73% of UK homeowners want to be more sustainable in 2021, which goes to show us all that the past year has made us think differently about how we behave. Of those 73%, almost half agreed that 2020 was a wake-up call to protect the environment and this is clear when we consider

the latest trend for eco interiors that incorporate sustainable product design,” says Graham Bucktrout, Managing Director at IBC Group.

Exclusive to Whiteville Ceramics, the new SAVER® technology and VORTIX® system is available across a series of wall-hung and floor-standing WCs in the following Sanitaryware Collections: - WING Edgy & WING Round designed by David E. Michaud: wall-hung/floor-standing WCs, which unite three different design solutions in one unique modular system with select models available with wing detail – NOTE: WING Smooth *Coming Soon* - CONTINENTAL designed by Nilo Gioacchini wall-hung/floor-standing WCs, presenting elegant design with outstanding performance - SMART designed by Nilo Gioacchini: floorstanding WCs, boasting larger profiles and wide comfort seats for added comfort - ONDA designed by Luca Cimarra: wallhung/floor-standing WCs & wall-hung Bidets, inspired by natural movement with soft curves and a unique polished finish - DELTA designed by the Whiteville design team: floor-standing WCs with sleek edges designed to be comfortable, adaptable and easy to clean.

Innovative Design: - Rimless WC design is minimalist, easy to clean and extremely hygienic by ensuring zero build-up of hidden bacteria and dirt - Easy application, as each WC is designed with a hidden fastening system that can be removed as needed - Ergonomic seats with special 40cm comfort-width seats available across selected collections - Quality soft-close seats available to match each range, as standard - Premium materials using high pressure casting technology to focus on the finer design details Brand new to the UK and available now, please contact Whiteville Ceramics: Call 01922 743 074 email: info@whitevilleceramics.co.uk website: www.whitevilleceramics.co.uk Latest news & updates, please follow Whiteville on Instagram, Twitter, Pinterest & LinkedIn

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Commercial Bathrooms

VitrA Bathrooms add new colours to Plural range Turning bathrooms into a social hub is the design philosophy behind Plural - the distinctive collection of mid-century inspired furniture, designer basins, along with a complementing WC. In addition to White, Matt White, Matt Taupe, Matt Mink, and Matt Black, the monoblock basins, vanity basins, and bowls are now available in Matt Clay Beige, Matt Moss Green and Matt Terra Rossa.

Conceived by Milan-based American designer Terri Pecora, in collaboration with Design Studio VitrA, VitrA’s Plural collection is inspired by the heritage of communal bathing spaces and rituals.

Plural introduces the bathroom as a space for shared intimacy

where people meet and reconnect with themselves, close friends and family.

Terri Pecora explains the concept: Plural consists of a group of elements meant to be used together or separately and almost be in any home area. The colour palette and texture featured in the collection are not normally associated with a bathroom environment. Plural is very furniture orientated and aims at making the bathroom a versatile living space where one can spend time at their leisure.

Plural’s design highlights include three innovative and technologically advanced waste solutions that conceal the untidy look of pipes, enabling washbasins to be fitted in any part of the room. Plural washbasins can be positioned away

Commercial Bathrooms

from the wall, even in the centre of the room, allowing for complete design freedom. The wall-hung vertical mirror swings from side to side, allowing different people to use it. The striking Plural basins and vanity basins can be used without Plural furniture to create standout pieces.

Margaret Talbot, UK and European regional marketing manager for VitrA, explains, “Plural offers something unique, in that it encourages people to see the bathroom as a social space. The new colours and finishes complement the furniture in the range beautifully. The updated Plural offer unlocks some fabulous design possibilities.”

For details on all VitrA Bathroom products please visit www.VitrA.co.uk

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Impressive complete bathroom range

by Philippe Starck White Tulip is the first complete bathroom range created entirely by Philippe Starck for Duravit. The extraordinary forms and elegant shapes of the components within the series echoes the organic silhouette of a tulip in bloom; exuding an almost sculptural feel. The graceful details and the exquisite workmanship satisfy the highest standards.

The versatile designs of the White Tulip range with their ability to blend into a wide range of styles make them ideal for almost any interior – from the urban loft through to the sophisticated ambience of a country house.

The monolithic design of the free-standing ceramic washbasin is particularly eyecatching. The washbasin can be attached to the wall or the floor as required.

Designed in the same style, the impressive round above-counter basin has an aesthetically pleasing delicately outward sloping edge. The right-angled washbasin, when viewed from above, also reflects this form. Also available as a furniture washbasin and as a hand rinse basin, both come in two sizes and complete the range.

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Matching free-standing and wall-mounted toilets and bidets complement the impressive ceramic elements. The White Tulip style is also found on the matching urinal. The toilets are equipped with the new HygieneFlush technology.

Independent tests show that this new flushing technique cleans the entire inner surface of the toilet. The perfectly attuned water flow creates a vortex that guarantees an ideal flushing action at all times using just 4.5 liters of water.

All new HygieneFlush toilets come with the tried- and-tested HygieneGlaze ceramic glaze as standard to guarantee even greater hygiene. Fired into the interior of the toilet, HygieneGlaze ensures that approx. 90% of bacteria (for example e. coli) are eradicated after six hours, and approx. 99.9% after 24 hours. The outstanding quality of White Tulip is also reflected in its new lifetime guarantee, which Duravit offers on the ceramic elements in the range for selected countries.

The corresponding furniture is as extraordinary as the entire range. The mitercut, extremely finely crafted edges are

Commercial Bathrooms

testament to the precise composition of the White Tulip furniture, which comes in widths of between 350 and 1300 mm. The furniture and the coordinating semi-tall cabinets with two or three glass shelves are available in a choice of five high-quality colors with high gloss or satin matt lacquer. Alternatively, a solid wood finish of Natural Oak or American Walnut may be selected for the fronts.

The satin matt finishes include a special feature: small scratches on these special lacquer finishes “disappear” almost automatically, so that the furniture always looks as good as new.

Additionally, the special anti-fingerprint coating makes light work of cleaning and care.

The distinctive chrome handle is an exciting design option. It can be used to contrast with the matt lacquers and solid wood surfaces, or produce a striking effect on high-gloss lacquer.

Fitted with ring pull handles, the drawers feature a self-close action. The variant without a handle also features tip-on technology, enabling the drawers to be opened with a gentle tap. There is automatic interior lighting which turns on or off when the drawer is opened or closed.

Additional practical storage is provided in the combination of the round furniture washbasin with matching vanity unit, which is available in all the White Tulip furniture finishes. The color of the shelves can be freely selected, too.

The floor-standing chrome console with wooden shelves, can be fitted with one or two round towel holders on the sides, providing another unique design element.

Matching mirrors from the White Tulip series are available in versions controlled by sensors or an app. Creating a special visual effect, the mirrored glass has been brought forward which makes the mirror’s surface appear almost transparent around the illuminated area.

The light temperature has a ‘memory effect’ which can be synchronized with other lamps that are connected within the home and controlled via “Casambi”, an app that has established itself for use in smart homes. This feature can be used to dim the mirrors and switch the mirror heating on and off.

The free-standing bathtub with its seamless acrylic paneling mirrors the form of the ceramics. The oval version is available in two sizes: 1800x800 mm, with 1600x900 mm for smaller rooms. The round bathtub with a diameter of 140 cm, offers a spacious interior.

White Tulip also includes the first range of taps developed by Philippe Starck for Duravit. The consistent design element is the tulip-shaped handle that echoes the shape of the washbasins and bathtubs and is particularly easy and pleasant to operate thanks to the polished surface, whilst the 160 finely engraved vertical stripes produce a truly sophisticated effect. Washbasin mixers are available in various “comfort” heights S, M, and XL. The range also includes bidet, shower and bath faucets.

The unusual design of the White Tulip series will add a stylish touch to any setting.

Well-engineered technologies such as HygieneFlush and HygieneGlaze, tip-on technology and self-close action as well as mirror heating and app-controlled, customizable lighting complete the feelgood factor.

For more information please visit: www.duravit.co.uk

Commercial Bathrooms

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Herald offers one-stop shop for coffee ‘to go’ market Food services supplier adds sugar sticks and sachets to its hot drinks offering Quality disposables manufacturer and supplier, Herald has completed its hot drinks and ancillary products offering with a selection of white and brown sugar sachets and sticks.

In stock now, the sugar is available by the case, which means it can be easily added on to orders for hot cups, lids and stirrers, completing the supplementary products requirement for any hot drinks on the move offering.

Herald currently supplies a full selection of single, double and triple wall, ripple cups, in a range of sizes, with a choice of biodegradable and fully compostable, aqueous options, along with eco sip lids, made from CPLA, spoons and stirrers.

The 100 per cent compostable cups are manufactured using a waterproof, aqueous board lining.

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Conscious of the increased demand for takeaway hot drinks that has been in place since the first stage of lockdown, Herald has aimed to expand its selection, with the ultimate goal of providing a single source supply of disposable cups and supplementary products for cafes and food ‘to go’ establishments.

Managing director of Herald, Yogesh Patel explains: “As an established, leading supplier to the catering and food ‘to go’ sectors, our chief concern is to expand our range of products to meet the growing needs of this market and to offer all the products necessary to provide the full coffee to go experience .

“Catering to consumers who are on the move has been the predominant requirement for many of our customers over

the past 18 months and we have witnessed a huge increase in demand. We are delighted to now be able to provide a one-stop shop for all who serve this market, while maintaining the competitive pricing structure that Herald is known for.”

Herald has a popular eco range which includes a full range of bagasse items comprising of square, round and rectangle plates, in varying sizes, along with bowls and hot boxes, chip trays, burger boxes, noodle boxes and other lunch boxes – all of which are in great demand. The company also recently launched a selection of soup cups, smoothie cups and chicken boxes.

For further information on Herald and its latest products, visit: www.heraldplastic.com or call 0208 507 7900 to order a copy of the new catalogue.

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Aqueous Cups Part of the Herald eco-friendly range Our double and ripple wall aqueous cups are 100% compostable, which means you can offer your customers an absolute, fully biodegradable solution, in keeping with current demand.

With a selection of sizes, offering diameters to fit all lids, currently available in the eco-range, these competitively priced hot cups are perfect for 2021’s greener ‘to go’ market.

Let Herald improve your choices and give your customers more.

Call: 0208 507 7900 Email: sales@heraldplastic.com 45

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0115 965 9030 47 info@contractfurniture.co.uk www.contractfurniture.co.uk

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The Mandrake reopens with three staycation experiences for nature lovers, spiritual wellness seekers & creative minds Tailored packages for much-needed escapism to rejuvenate the mind, the body and the soul

After a 6-month closure over the pandemic, Fitzrovia’s spiritual crux, The Mandrake, has reopened with three new staycation offers tailored to post pandemic needs: The Evergreen Evening, Soul Revival and The Artisanal Experience. Additionally, new dining experiences include the artistic private dining cabanas - four rooms which have been transformed by four different artists - and a new menu at Jurema, the award-winning terrace and a lush, evergreen sanctuary. Inspired by the medicinal traits of the Mandrake plant, the property, which opened in 2017, is an accumulation of imagination, innovation and elegance from London visionary Rami Fustok. The Mandrake is recognised for playing with the balance between the dark and the light, through hedonism and healing and is an urban sanctuary for staycationers to relax, eat, drink, unwind, heal and enjoy.

As domestic travel is revived and global travel remains unknown, staycations are expected to be high on British travellers’ wish lists this summer. A recent survey by YouGov found that most Britons would prefer to remain in the UK than travel abroad this summer (75%)- The Mandrake will welcome these staycationers for a summer closer to home with three bespoke packages.

“Although our lights have been dimmed over these past few months, The Mandrake invites one and all to come and shine with us once again’’, says Rami Fustok, owner and founder of The Mandrake. “We are reopening with extraordinary colour and energy, offering an inspiring destination for our guests to celebrate togetherness, to celebrate living and to continue growing our own universe at The Mandrake. From nature lovers, to spiritual souls and creative minds, we welcome guests to The Mandrake to once again feel inspired and energised”.

‘The Evergreen Evening’ for nature lovers The first package offers guests dinner at Jurema, under a canopy of stars and surrounded by lush plant life. Jurema is a true utopia; this first-floor terrace is draped with hanging passion flowers and jasmine, bringing the power of plants and flowers into the sphere. Dinner can also take place in the intimate greenhouse, home to medicinal plants from across the world.

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This botanical escape is ideal for guests looking for a tropical experience without leaving the city.

Package begins at £660.

‘Soul Revival Package’ for spiritual wellness seekers Known for launching the world’s first spiritual wellness concierge last year, this summer, The Mandrake launches a new ‘Soul Revival’ overnight package to guide guests out of lockdown and into the light with an assortment of traditional and ancient wellness practises: from in-room bespoke energy healings to sound baths and cacao ceremonies. These will be hosted by the best practitioners in their fields such as [Eddy Elsey (Shaman), Urmi Sound (sound healers), Andréa Araré (shaman), Maria Lodetoft (Sound healer)]. As well as remedial elements from the spiritual wellness concierge, The Soul Revival package offers an overnight stay in an evergreen terrace room and a complimentary dinner for two on a private balcony.

Package begins at £730 All sessions will be incredibly intimate, to not only keep guests safe, but to ensure the most mind-expanding of experiences.

The Artisanal Experience for creative minds For guests looking for escapism beyond the everyday, The Artisanal Experience is a specially created experience which includes a bespoke tasting menu for up to 6 guests in an artist’s Cabana, as well as an overnight stay for two. Last year, The Mandrake introduced their Cabanas; four private dining rooms that could host parties of six. This year, founder Rami Fustok, invited four of his selected artists, such as Iris Brosch (cabana name Paradis Perdu) and IT Spain (cabana name Carnivorous Lady), to rework each space, giving them the brief of ‘bringing Jurema inside’ – the result is a symphony of colours and textures, each a unique art piece that guests can immerse themselves in. As The Mandrake itself is a living gallery, the Cabanas are an extension of this.

Package begins at £990 All packages can be viewed online: themandrake.com/hotel-special-offers-2020

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Little Emperors provides the ultimate personalised holiday experience for members through its advanced technology Specific searches and unusual requests made possible through technology Little Emperors showcases how technology is used to create personalised holidays by truly understanding its members and tailoring each offering based on specific preferences. There has been a recent and significant shift in mindsets towards technology and how reducing human touch and interaction was previously believed to depersonalise an experience, Little Emperors demonstrates how the use of technology in fact increases personalisation. By investing time and money in improving the MyLE app, Little Emperors has introduced a cutting-edge search bar, allowing members to make unique requests which allow the app to suggest the most relevant and personalised recommendations. From requesting to see a selection of hotels that use a certain type of pool water to requesting a selection of hotels that have a peloton bike in the room – no request is too advanced for Little Emperors!

Optimized Search Engine

Rebecca Masri, Founder of Little Emperors comments:

In being able to accommodate specific requests, Little Emperors has made booking the perfect holiday that much easier and that much more personal.

“It is important for us to understand our members and their behaviour, and to use that information responsibly to give them exactly what they want in a practical, tactical way. Little Emperors’ purpose is providing value in luxury; our members can extend preferred rates or enjoy exclusive upgrades but, equally, our technology allows us to create an extremely personal service for our members, helping curate their experience by being incredibly accurate with our recommendations.”

Technology Personalising Experiences Little Emperors advanced forward-thinking technology and optimized search engine helps members find bespoke hotel trips and experiences perfectly suited to their requirements and personal preferences. The technology allows the company to target its members with bespoke marketing and knows what its members want even before they do! For members who stay in adjoining rooms or perhaps always request a specific type of pillow, Little Emperors will make relevant suggestions that incorporate a member’s usual requests.

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Bookings have never been so easy; Little Emperors optimized search engine allows members to input unique requests and be offered a number of suggestions of hotels in the desired location that offer this service.

Little Emperors most unusual requests include:

- Rate Updates - Little Emperors will update members if a rate has dropped by more than 5% since the time the booking was made and will adjust the payment made.

- Room Imagery & Floor Plans – Members are now able to see room-specific images and floor plans when selecting a room to book.

-A hotel in the area that provides a peloton bike in the room

Using Technology To Reduce Touchpoints

- Hotels in the area that have a salt water pool, rather than chlorine

Following Covid-19 technology is now being recognised in the travel industry as a relevant and necessary change, with hoteliers now having to rethink their services. As a result, many hotels have started investing in creating apps for the hotels. Technology has also been used to introduce keyless entry, check-in/check-out via the hotel app, in-room dining menus on the app and so much more. Four Seasons is leading the way with technology initiatives enabling guests to have as much or as little personal contact as desired.

- A hotel that provides a view of the Eiffel Tower from the room - A hotel that provides a separate living room from the bedroom - A hotel under 30 minutes from the airport with a kid’s club that can accommodate a four-year old.

An App That Understands Its Users If members choose to share certain information, Little Emperors can make recommendations based on the preferences of a member’s entire family. Whether a member travels with a nanny, requires disability access or has a child training to be a professional tennis player, by knowing this information Little Emperors makes smart suggestions, saving time and easing the process of making a booking.

Features Of The App - Six Month Calendar Feature - Little Emperors has introduced a new six-month calendar feature allowing members to see availability at a specific hotel within a sixmonth period. For flexible travellers set on a specific hotel, this feature is particularly useful.

- Availability Alert - Members are now able to select a hotel that is fully booked and receive alerts when a room becomes available.

Travel

Little Emperors has invested time and money enhancing its business and it’s no doubt that the travel industry is swiftly realising the importance of technology in travel and how significantly a service can be personalised, stepping away from human interaction.

Little Emperors annual membership fees start from £250. Tel +44 203 178 4984 or email info@littleemperors.com. Book through the Little Emperors website, MYLE.App, or In-house Team.

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Bespoke summer escapes in the UK and Europe targeting groups of friends or families Holiday-goers seeking the perfect, post-lockdown celebratory reunion can now experience the party of their dreams thanks to new ‘Great Reunion’ packages by Oliver’s Travels. Escapes including activities such as giant garden Jenga on a manicured, manor house lawn, private art classes and truffle hunting in France are all available to book now for small and large groups of friends or family. With quirky, lavish, one-of-a-kind places to stay including villas, châteaux, castles, stately homes, beach huts, hobbit houses, ski chalets and cottages – travellers are sure to find something to suit their every need.

Oliver’s Travels Great Reunion packages are fully bespoke, with all guests benefitting from a personal Oliver’s Travels concierge pre-booking to help plan their event.

Guests booking the active, foodie and wellness packages will all be treated to spectacular catering offerings and giantsized games with additional activities available as add on’s, such as an outdoor movie experience and a dazzling display of fireworks. Oliver’s Travels has created some example packages to inspire guests, including an ‘active reunion’, ‘foodie reunion’ and ‘wellness reunion’ package.

The Great Active Reunion Package at Villa Cobalt, Greece: During an active reunion break, families and friends will be able to celebrate being together with a series of intrepid activities.

At Villa Cobalt in Sivota, Greece, guests will stay for seven nights and take part in a number of daring activities throughout the week. The week will kick-off with the following: - A guided hike across the stunning Greek mountains - Water sports in the sparkling Ionian Sea - Giant chess board and lawn games - Quad biking on the beach - Horse riding on the beach - Catering offerings such as a bespoke dinners and specially curated menus, with the option to jazz up your dinner party with a themed dress up night for both adults and youngsters, with costumes provided to create a memorable evening for all - Karaoke kits or a family quiz arranged by Oliver’s Travels for those seeking more playful party games 56

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- Movie night with an outdoor private cinema experience (available as additional add on) - Spectacular fireworks display to bring the great reunion holiday to a close (available as additional add on) All activities can be tailored to suit kids as well as adults.

Prices for ‘The Active Reunion’ Package at Villa Colbalt sleeping seven guests in four bedrooms start from £6,014 and includes seven nights’ accommodation, a guided hike, water sports, giant chess board and lawn games, quad biking, horse riding, karaoke kit, and seven dinners prepared by local chef. Fireworks display is available as an additional add on starting from £5,000.

The Great Foodie Reunion Package at Chateau Romance, France: Those looking to indulge in culinary delights whilst soaking up the sunshine can experience a number of gastronomic highlights. Guests will stay for seven nights at Chateau Romance, Lot-et-Garonne and indulge in: - Wine making workshops - Local food tour - Truffle Hunting - Exclusive cooking classes available with a local chef

bedrooms start from £14,296 and includes seven nights’ accommodation, a wine making workshop and local food tour, a truffle hunting experience, an exclusive cooking class with a local chef, a wine tasting night with an expert sommelier, a cocktail class, karaoke kit, and seven dinners prepared by local chef. Fireworks display is available as an additional add on starting from £5,000.

The Great Wellness Reunion Package at New England Mansion, Hampshire: Those seeking a slower pace to catch up with loved ones can be treated to a number of restful and relaxing pursuits. Guests will stay for seven nights at New England Mansion in Hampshire, complete with an indoor heated swimming pool and sauna, and enjoy the following experiences and workshops: - Adult slumber party experience including pampering treatments from holistic massages to sublime facials - Morning yoga and mindfulness classes - Private art classes - Bespoke floristry workshops - Catering offerings such as a bespoke dinners and specially curated menus, with the option to jazz up your dinner party with a themed dress up night for both adults and youngsters, with costumes provided to create a memorable evening for all

- Karaoke kits or a family quiz arranged by Oliver’s Travels for those seeking more playful party games - Movie night with an outdoor private cinema experience (available as additional add on) - Spectacular fireworks display to bring the great reunion holiday to a close (available as additional add on) All activities can be tailored to suit kids as well as adults.

Prices for ‘The Wellness Reunion’ Package at New England Mansion for 16 people in six bedrooms start from £14,900 and includes seven nights’ accommodation, an adult slumber party experience, holistic massage and facial for all guests, morning yoga class, mindfulness class, floristry workshop, private arts class, karaoke kit, and seven dinners prepared by local chef. Fireworks display is available as an additional add on starting from £5,000. Please note, all packages include a minimum seven- night stay and are tailored to guests requests and subject to availability and restrictions due to COVID-19. All prices quoted are ‘from’ guide price only. All guests must adhere to the local government guidance at the time and duration of their stay.

To book visit www.oliverstravels.com or contact Oliver’s Travels concierge team via concierge@oliverstravels.com or call 0800 133 7999.

- Wine tasting nights from expert sommeliers - Cocktail classes with a trained mixologist - Catering offerings such as a bespoke dinners and specially curated menus, with the option to jazz up your dinner party with a themed dress up night for both adults and youngsters, with costumes provided to create a memorable evening for all - Karaoke kits or a family quiz arranged by Oliver’s Travels for those seeking more playful party games - Movie night with an outdoor private cinema experience (available as additional add on) - Spectacular fireworks display to bring the great reunion holiday to a close (available as additional add on) All activities can be tailored to suit kids as well as adults.

Prices for ‘The Foodie Reunion’ Package at Chateau Romance for 15 guests in seven

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Coming up next month in our August Issue, features on: Contract Beds & Bedding • Contract Flooring & Surfaces Contract Lighting • Uniforms & Workwear

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations.

If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com. The closing deadline for the August issue is 21st July.

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