Issue 15 - HospitaliTech

www.hospitalitech.co.uk

The rise of mobile ordering to boost F&B revenue and save resources

HotelREZ and Sabre agree to renew decadelong technology partnership

A hassle-free contactless experience for hotel guests.

email: sales@hopsoftware.com web: hopsoftware.com Direct Bookings Direct Payments Food&Drink Ordering

Take the guest experience to the next level, save time and boost your ROI with our customisable hotel app.

Get in touch for more information. tel: +44 345 301 0034

Innovative Labelling Solutions for Hospitality

With the rise in multi-channel ordering in the hospitality industry in recent years accompanied by increasing demand for customer collection, third party delivery and legislation around accurate ingredients and allergy identification, the requirement for efficient food and beverage labelling has surged. Without a doubt, amongst the range of labelling solutions currently available, linerless labels stand out for their eco-friendly properties and operational efficiencies.

In contrast to traditional labels with a backing paper, direct thermal linerless labels are self-adhesive labels which can be applied directly to products or packaging. Such labels are supplied with varying levels of adhesion, from high adhesive permanent labels to low adhesive repositionable labels which can be applied to virtually any surface and be removed easily and reapplied without residue.

For all linerless media, a key benefit is the reduction in waste. With no backing paper to discard, linerless media offers significant paper saving properties with more labels per roll than standard label rolls. Thanks to fewer roll changes as well as the advantage of reduced shipping costs and storage space requirements given linerless labels are more compact than traditional labels, cost savings can be achieved alongside enhanced operational efficiency and sustainability.

In terms of label size, linerless media is available in a range of widths, enabling businesses to create labels for any product type including larger labels for food deliveries to smaller, more compact beverage labels. Equally, variable length linerless labels enable the printing of shorter orders or labels with less information on minimal paper, further promoting efficiency.

As demand grows for labelling products in a variety of sectors, international POS hardware solutions provider Star Micronics has introduced its mC-Label3 and TSP143IVSK printers, designed to print permanent and repositionable labels, food orders, delivery and takeaway labels.

The printers respond to the growing requirement for allergy and food labelling, clear delivery and takeaway customer order labels, particularly with linerless media.

Low adhesive, repositionable labels can track an order through the entire preparation process from initial order to delivery, providing the potential for greater order accuracy and efficiency. Thanks to its ability to print on a wide range of liner-free media including low adhesive re-stick labels as well as high adhesive permanent and semipermanent labels, the Star mCLabel3 printer offers the ideal solution for printing different sized and types of labels from one easyto-use device. This includes variable length food and allergy labels, nutrition information as well as food delivery labels and bag seals from web-based apps or local services.

In addition to a range of label printing options including fully adjustable label widths from 25mm to 80mm wide, the mCLabel3 features black mark and GAP sensors. Capable of printing traditional liner pre-sized labels, continuous label rolls and receipt paper, the printer is ideal for businesses that use a variety of media or are planning to move from traditional labelling to linerless media in the future.

Incredibly user friendly and with paper position, paper width detection and simple drop-in loading, different media can be loaded with ease and given its jam free operation reliable printing is ensured. Star’s Cloud-based free labelling app offers a wide range of pre-designed label templates, whilst the one touch label function allows for storing and printing of up to three label designs.

Alternatively, for businesses seeking a compact linerless-only label and order printing solution the TSP143IVSK boasts optimal versatility and ergonomic design, printing on low tack linerless restick media from 40mm to 80mm. Moreover, the TSP143IVSK benefits from the power cable, interface cables and paper guide included at purchase as well as a 4-year warranty as standard.

In line with today’s multi-channel ordering and printing expectations in hospitality, the mC-Label3 and TSP143IVSK benefit from multiple interfaces for local PC, network, tablet and Cloud connectivity. Furthermore, both printers include Ethernet LAN and USB-C

connectivity as well as direct sync and charge with supported tablets, together with hub connectivity to connect a scanner or customer display. mC-Label3 additionally features Bluetooth connectivity, whilst the printers equally benefit from a Wireless LAN option with Star’s MCW10 module. Star’s CloudPRNT™ technology is included as standard on both models for printing directly from central ordering platforms and websites.

With CloudPRNT widely used by hospitality establishments worldwide as part of an online ordering platform or e-commerce solution, Star also provides StarPrinter.Online, a fully managed service for businesses to manage the printer estate with minimal set-up time and cost as well as near zero integration.

For enhanced online visibility of connectivity and print jobs over an entire printer estate, the service additionally offers device management via an online dashboard to provide an overview of all devices and activity including reliable tracking of print jobs with notification of device status changes, barcode scans, new device connections to a group, etc.

Additional printers and peripherals can simply be added without the need for server upgrades, further enhancing the versatility of the service.

For further information, please call +44 (0) 1494 471111 or visit: www.Star-EMEA.com

Majority of UK hotel arrivals came from overseas in 2023, signalling return of international travel despite higher prices: SiteMinder

A new report by SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, shows that the UK hotel industry is entering a new era of travel, after increased international arrivals in 2023 triggered a wave of changes in travel behaviour.

The report, SiteMinder’s Hotel Booking Trends, based on more than 115 million hotel bookings, reveals that the majority of UK hotel arrivals came from overseas throughout 2023, with check-ins from international guests growing by 17% to 52% of stays year-on-year. This aligns with the global trend, which saw international check-ins rise by an average of 33% from the year prior. The top travel source markets for British hotels were the US, Germany, France, Australia, and Italy.

Higher prices, longer average lead times and ongoing short stays

In spite of increased prices—the average daily rate jumped 8% from the prior year to £193—the rise in international arrivals saw travellers book their stays sooner, with the average lead time growing 7% versus 2022, to 41 days – over four days longer than in 2019.

ADR unsurprisingly peaked during the summer holidays, averaging £213 in June 2023, while Friday stays were the most lucrative, with an ADR of £219, followed by those on Saturday (£204) and Thursday (£197). January was again the cheapest month for guests, with an ADR of £155.

Short stays, due in part to London being a haven for business travel, were again a driver of the vast majority of arrivals, with UK hotels hosting among the shortest stays in the world. Eighty-six percent were for 1-2 nights, compared to the

global average of 81%, while 96% were for 1-4 nights.

A changing market is demanding a dynamic approach from accommodation providers

SiteMinder’s vice president of ecosystem and strategic partnerships, James Bishop, says the findings are encouraging for UK hoteliers, but they shouldn’t expect a return to the old normal at a time of industry-wide change.

“SiteMinder’s data and research shows that while international travel is returning strongly, and traveller demographics are normalising, today’s guests are a strong departure from those that hoteliers once knew. Increasingly, travellers have a nuanced approach to spending. While they are experience-driven and prepared to purchase extras beyond the cost of their room, they are more often turning to packages and

promotions that allow them to continue travelling the way they know and love,” says Bishop. “This increasingly sophisticated traveller behaviour underscores the need for hoteliers to be dynamic in the way they do business. We already see signs of this—for example, the UK has some of the world’s highest day-to-day variation in room rates, indicating that hoteliers are already adopting nimbler practices to keep pace with changing customer preferences.”

“As international and businessrelated travel ramps further, it’s vital for the hotel industry to continue evolving, to ensure it is monetising revenue opportunities at every customer touchpoint,” concludes Bishop.

The “Asian giants” return –– a turning point for the global sector

The rise in international travel globally was spurred by the strong rebound of outbound Asian travel in 2023, with two of the region’s most popular channels, China’s Trip.com and Asia Pacific’s Agoda, rising the fastest among SiteMinder’s Top 12 hotel booking sources, based on the total gross revenue they generated via SiteMinder’s platform. In the UK, Trip.com rose from eleventh to seventh place, while Agoda climbed one spot to fifth:

SiteMinder’s Chief Growth Officer, Trent Innes, says: “The global travel industry has long awaited the return of Chinese travellers and it is clear from our data that they are beginning to come back, alongside those from other source markets throughout Asia, such as India, Japan and South Korea.”

“Hotels would do well to prepare for a change in the mix of travellers arriving at their doorstep, by revising their marketing strategies to reach the world’s fastest-growing travel sources and gaining intelligence on these potential customers to maximise their revenues.”

The annual SiteMinder’s Hotel Booking Trends report is the most authoritative analysis of the hotel bookings made by the world’s travellers. The data is based on the booking data of SiteMinder’s more than 40,000 hotel customers, which in 2023 used SiteMinder’s platform to secure more than 115 million

bookings valued at more than US$45 billion in revenue.

SiteMinder’s Hotel Booking Trends can be found by visiting: https://www.siteminder.com/hotelbooking-trends/

A simple solution for creating long lasting memories

The hospitality and entertainment industry have experienced a challenging few years - with the pandemic and cost of living crisis still showing effects on the industry. Pubs, bars and restaurants are still recovering and looking for new opportunity to deliver good value and memorable experiences to their customers, all while saving the pounds. The best kind of value you can offer your customers is an experience they can’t access at home- live entertainment!

Live music and entertainment have been used across bars and pubs as a fundamental element of their business and brand for centuries as they play a significant role in enhancing the atmosphere and overall experience.

Offering in-house entertainment to your customers throughout the week can help create a vibrant and lively environment, bringing people together from different backgrounds to enjoy the entertainment provided which can create long last memories- after all, it’s all about providing your customers with the upmost value for their time and money.

Technology is forever changing to make our lives easier and save both time and money. Over the past few years, we’ve seen technology become imbedded into our hospitality experience with options to order ahead on the app and order and pay at the table, making the process much easier for both customers and employees. Now there’s technology to make ordering and paying easier, how about technology to make the experience more fun?

Previously, booking talent for your venue came with lots of admin, time and money, especially when going through third party companies. Not only could the old-fashioned way of booking entertainment cause some inconveniences for you as a business owner, the issues can run parallel on the entertainer’s side too where they have to rely on a third party to get them bookings while also paying admin fees.

In recent years, there have been a number of platforms created to streamline the process of booking entertainment that removes the middleman and reduces further costs.

This new technology gives you an instant solution that connects you to a professional and reliable artist in the UK.

Not only does booking entertainment through this process save you time on researching the perfect act, it can also make invoices and payments a much easier process, saving you time and energy that you can put back into other elements of your business.

While most platforms offer the simple solution, some also go above and beyond by offering the likes of automated contracts, advertising opportunities and full control over your entertainment budget on your dedicated dashboard.

Not only do we see the hospitality industry benefitting from this new technology, but it also allows artists to get themselves out there and known, from upcoming bands to established DJ’s, all artists have their repertoire available to view, so as a venue you can the select the perfect performance you know will fit with your brand and entertain your customers.

If you are already providing live entertainment or you’re looking to introduce it into your venue, you’ll usually need TheMusicLicence.

We ensure those who are involved in creating the music we all enjoy are fairly paid for their hard work and talent.

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What could Owen’s Law mean for the food industry?

The Food Standards Agency (FSA) have recently announced its support for Owen’s Law - a campaign to mandate allergy information on menus in restaurants and cafes in the UK.

As it currently stands, there is only guidance in place to advise those in the food industry to include written allergy information on their menus. It is not currently a legal requirement.

The Owen’s Law campaign was launched by Owen Carey’s family in 2017 following his fatal anaphylactic shock after consuming buttermilk from a chicken burger whilst eating out, despite telling the front of house staff about his severe allergies. Owen’s Law aims to change the law by requiring restaurants to clearly state the

allergy information in all of their dishes, and specially write this information on the main menu for customers to clearly see. The campaign received thousands of signatures and in May 2023 was debated in government. The FSA have now discussed the allergen information proposals during its December 2023 board meeting.

Now, the government body has confirmed their backing to the proposal and plans to write to the government about the matter. The FSA also said it would work on developing further guidance for restaurants on how to provide written information for food allergies. This proposed change in the law will no doubt make a real change for the food industry, and for those suffering with allergies and intolerances.

Currently there are around two million people in the UK who

have a food allergy, intolerance or coeliac disease. For these food allergy sufferers, going out for an evening meal or having lunch with friends could instantly turn to a lifethreatening event.

Owen’s Law may now make the dining out experience a lot safer and enjoyable for Brits suffering with allergies. And for the restaurants, food businesses may soon be able to worry less about providing the right information to their customer and feeding this back through front of house staff, and to the chef.

In the experience of Owen Carey, communication was the fundamental reason why he was served the ingredient he was severely allergic to. If the changes come into play, all restaurants and food outlets will have to stay well informed on the food allergy information each dish contains. And with the customer clearly being able

to see which items on the menu they need to avoid, the proposal is cutting out the need to have a nofault line of communication back to the kitchen. The consumer would instantly be able to know which dishes to avoid without having to worry about this information being correctly recalled back to the chef from the front of house staff.

Owen’s Law cuts out the need for the customer suffering with an allergy to rely on others saying the right information to the right people. However, if the change in how food businesses supply allergy information to their customers goes ahead, it likely means a big switch up for restaurants, cafes, coffee shops, delis and other food outlets. Businesses may struggle to supply the correct allergen information on their menus everyday, especially if any ingredients change at the last minute.

Although restaurants can have the correct allergen information available on their written menus, if the supplier provides a different version of certain ingredients one day, or the manufacturing process differs from usual, it could mean that not all allergens are listed

on front of house menus. This small change in ingredients could lead to a life-threatening or fatal allergic reaction from customers. It also means that the restaurant supplying the dish could get in hot water with the law. Even before Owen’s Law is made compulsory, restaurant owners should seek to provide accurate and up to date allergen information to their customers.

Managing allergies is a real concern for everyone in the hospitality industry with bosses facing the potential of legal action if a customer suffers an adverse reaction.In extreme cases a restaurant manager could even face criminal charges if a customer who flagged an allergy went on to suffer an extreme reaction.

There are services available to food businesses which make the process of supplying the right allergy information to the consumer a lot easier.

Services such as Allergy Menu allow the kitchen staff to upload which ingredients are in certain dishes and therefore provide the right allergy information.

Back on the restaurant floor, the consumer can then straight away see which items on the menu they need to avoid. By placing the information in the hands of the chef, if any different foods are supplied that day, the kitchen staff can instantly change the allergen information, rather than relying on front of house staff to pass the message on to the consumer.

It can cut out the need for a ‘middleman’ and supply the right allergen information directly to the customer with a centrally managed system. Services like Allergy Menu can help restaurants, cafes and other food businesses ensure they meet any new legislation and comply with the law.

For more information, please visit: https://allergymenu.uk/foodstandards-agency-allergymandatory/

Global attraction experience software

specialist partners with wetlands trust to launch new visitor app

Global attraction experience software specialist n-gage.io has secured a contract with the Wildfowl & Wetlands Trust (WWT), who have launched a new mobile app at their Washington, Tyne & Wear site, aimed at enhancing their visitor experience.

The Trust is responsible for creating and maintaining thousands of hectares of wetland habitat at their nature reserves across the UK to support and protect endangered species. WWT sites welcome over one million visitors annually, and the Washington site has just unveiled a new experience platform to improve communication, navigation, wetlands conservation education and accessibility at their 105-acre site.

WWT is the UK’s leading wetland conservation charity operating 10 wetland sites across Scotland, England, and Wales. The charity is renowned not just for promoting wetland conservation but also highlighting the vast array of wildlife that can be found across our native wetland areas.

Given the Trust’s reputation for promoting conservation education, the team at the WWT Washington turned to the attraction experience specialists at n-gage.io to explore how mobile technology could play a wider part in its communication strategy whilst also introducing a host of interactive features in a new mobile app to enhance the wetlands visitor experience.

Led by entrepreneur Bryan Hoare and incubated in North East England by GCV Labs –n-gage.io aims to transform audience experiences through a highly customisable, data

insight driven SaaS platform with an integrated mobile-web application.

The n-gage.io solution pairs the SaaS platform’s highly customisable mobile app with its powerful attraction management software to deliver WWT Washington both the tools and data insights it needs to enhance the visitor experience and deepen engagement with them in real-time.

They plan to use the app as a focal point for visitors, to provide even more rich content and media on their animal collections and wild reserve, whilst understanding more about activity across their site.

Visitors will benefit from the impact of improved navigation, finding their way around the reserve and other points of interest using n-gage.io’s innovative wayfinding solution.

The team have also introduced their market leading in-app trails feature, to facilitate interactive nature trails around the Washington site, opening it up for even more exploration.

The WWT Washington team also plan to use the app to keep wetland visitors up to date with details of their latest campaigns, conservation activity and event programmes.

Meanwhile, visitor services teams make use of valuable data insights to refine marketing campaigns and drive the conservation agenda through targeted and personalised in-app messaging.

“We’re really excited to have launched our new WWT Washington interactive app which offers visitors and the wider community a peek into

our wetlands before a visit, and an enhanced experience while here,” said Deborah Nolan, Marketing and Communications Manager at WWT Washington Wetland Centre.

“We’ve been so impressed with n-gage.io who have supported us in getting the app set up and ready to launch. Their technical expertise has been invaluable and, as a local organisation, we’ve benefitted from their knowledge and experience first-hand.”

“We’re delighted to be supporting WWT’s mission to promote and protect our wetland areas and it’s particularly rewarding for us to be working with the team at our local Wetlands Trust Reserve in the Northeast” said Bryan Hoare CEO of n-gage.io.

“The WWT are renowned for their work and we’re proud to be playing a small part in helping to highlight this using our technology, whilst giving the team the capability to capture valuable visitor insights to help improve operations and drive engagement.”

To see more on the Wildfowl & Wetland Trust, please visit: www.wwt.org.uk

The rise of mobile ordering to boost F&B revenue and save resources

The adoption of a cloud-based, mobile-first approach to F&B ordering and the guest experience has seen a seismic shift in recent years and this growth looks set to continue.

IRIS, the market leader in digital F&B ordering, guest directory and concierge solutions for hotels, has noticed a huge uplift in recent years amongst its global client base that includes Marriott, Ennismore, Mandarin Oriental, and Four Seasons.

A convenient revenue-generator

Much of its popularity lies in its flexibility. Mobile ordering provides a convenient, accessible option for guests to review, order and pay for items all from their own device, at a time and location that suits them. Without being restricted by the need to find a physical menu or flag down a waiter.

Greater accuracy, less friction, and a swifter delivery of orders from staff result in an improved guest experience, and a boost in revenue of between 20-40% on average. Mobile ordering also leads to a higher volume of orders. In a survey conducted by Phocuswright, 47% of guests would be more likely to order room service if they could do so within an app.

Free up staff time

Furthermore, enhanced operational efficiencies are also enjoyed by staff. They no longer need to take orders over the phone or in person and then manually upload them as they’re automatically delivered to the bar or kitchen.

Swifter ordering capabilities means staff can serve more covers, with fewer resources and less stress, without compromising on service or profits.

Graham Rushin, VP Sales and Marketing at IRIS adds: “Mobile tech has become an essential tool in hospitality, fuelled by surging guest demand for digital experiences. Operators must now deliver a dynamic, engaging experience that offers choice, convenience, and exceptional service – all while ensuring their mobile ordering solutions are agile, optimise operations, and unlock upsell and revenue potential.”

“Many clients report that whilst room rates and occupancy rates are

approaching peak levels, there is now pressure on other departments to increase revenue and average guest spend to drive profitability across the board.”

F&B is an incredibly important revenue stream for operators, so ensuring it is working at its full potential is critical. Our latest upsell and re-order features have been designed to enable operators to realise their revenue ambitions beyond room rates - and are already delivering impressive results!”

To find out more about how IRIS’ mobile ordering platform can support your revenue, staff and guests please visit: www.iris.net.

Alternatively you can email us at sales@iris.net

SIHOT and LADE facilitate hotel EV charging

Hotel Management System and EV charger integrate to provide seamless payment options to guests

Leading hotel management system, SIHOT, together with energy transition start-up LADE, is facilitating improved guest experiences with connected onsite electric vehicle (EV) charging hubs.

A direct integration between LADE and SIHOT PMS automatically applies electricity top-up charges to the guest’s hotel room, reducing friction in the payment and billing experience. Using LADE’s charging stations, guests connect their EV and authenticate at the charger using either a QR code by smartphone and entering their room number and ID or through an RFID key card issued by the hotel. Hotels can also integrate existing chargers if they support the Open Charge Point Protocol (OPCC).

The charging process is immediately connected to their hotel account to be automatically billed on check-

out. Active charging processes can be controlled within SIHOT PMS, allowing hotels to end charging on check-out.

Currently available in Germany and Italy, hotels - such as Best Western Hotel Nierstein and Rhine-Main Youth Hostel Mainz - are lining up to benefit from this partnership as the number of EVs on the road increases.

“In an effort to bring greater simplicity to hotel amenities and facilities, we are exploring ways to integrate new devices into the PMS to provide greater seamless digital journeys to guests and for hotel operations,” said Carsten Wernet, Chief Executive, SIHOT.

“With EVs becoming more commonplace, the need for hotels to have onsite charging hubs grows. It makes sense to integrate EV

charging into the overall hotel offering and provide seamless payment experiences for guests. Our partnership with LADE reflects our ongoing commitment to reduce the friction throughout the guest journey and provide more automated services.”

“For e-mobility to work, we need more and better charging infrastructures; our hotel partnership with SIHOT is one way to realise this. EV owners staying at a hotel can simply park, register and head to their room while the car recharges, knowing the cost will be applied to one centralised bill along with other costs from their hotel stay,” said Dennis Schulmeyer, founder and CEO, LADE.

To find out more about how LADE and SIHOT’s partnership for your hotel, contact SIHOT or visit: www.sihot.com

Lolly Kicks Off 2024 With Three ISO Accreditations

Software house leads the way in quality assurance, information security and environmental management.

Lolly, the hospitality software house, is proud to announce that the company has recently achieved three prominent International Organisation for Standardisation (ISO) certifications with the British Assessment Bureau.

The first ISO9001 Quality Assurance certification is a set of five management system standards that help organisations ensure they meet customer and other stakeholder needs relating to products or services. Meeting this standard confirms that Lolly will continue to improve its processes.

The second Information Security ISO27001 Management certification details the requirements for businesses to securely manage information assets and data to an internationally recognised standard.

It demonstrates that Lolly provides a robust approach for managing customer and employee details, intellectual property, financial information and third-party data.

ISO14001 is the internationally recognised standard for environmental

management systems, providing a framework for companies to design and implement an EMS and continually improve their environmental performance.

By adhering to this standard, Lolly is taking proactive measures to minimise its environmental footprint and achieve its environmental objectives.

Tom Lewis, operations manager at Lolly (who led the accreditation process), said: “Completing these three prominent accreditations simultaneously is a huge achievement, and one that we are incredibly proud of.

Achieving these certifications ensures our clients can be comfortable in the fact they are dealing with a partner that attains the highest standards in business.

“The assessment process has also encouraged us to foster an internal culture of continual improvement. The high standards are maintained, and the good work that we do is fully documented ongoing, so that we can feed the data into the planning cycle.

“The beauty of the accreditation process is that the audits, which take place annually thereafter, ensure that businesses try to improve on the foundations already laid down. We’re now looking into the next set of accreditations to embark upon.”

Peter Moore, CEO at Lolly, added: “Issues such as information security and environmental management have risen up the agenda in recent years. It has become vitally important for businesses to demonstrate that they are not only taking these matters seriously, but that they also consider those who they are working with – instilling confidence not only internally but transmitting this across clients and suppliers as well.

“Tom and his team have done an excellent job managing the process to achieve these three prestigious accreditations. Already we’re seeing significant change across the business and the impact that this is having on how we deliver service.”

For more information, please visit: https://www.itslolly.com/

HotelREZ and Sabre agree to renew decade-long technology partnership

In Southlake, Texas and London, on March 26th 2024, Sabre Corporation (NASDAQ: SABR), a leading software and technology provider powering the global travel industry, announced the renewal of the longstanding technology partnership between HotelREZ, one of the world’s largest and fastest growing hotel representation companies, dedicated to connecting independent properties with bookers worldwide, and Sabre Hospitality.

This renewal reaffirms HotelREZ and Sabre’s mutual commitment to leveraging both companies’ strengths, combining Sabre Hospitality’s cutting-edge technology with HotelREZ’s unparalleled representation services.

This renewal marks the continuation of the partnership, utilizing Sabre Hospitality’s comprehensive suite of products, including Sabre Global Distribution System (GDS), SynXis® Booking Engine, and Channel Connect, to enhance HotelREZ’s extensive range of hospitality solutions across more than 2500+ customers.

Both companies’ broad portfolio of hospitality solutions empower hoteliers to create and deliver a unique and differentiating guest experience based on their specific brand.

“It’s essential to deliver both exceptional technology to our hotel customers to enhance revenue generation opportunities for their properties, whilst optimizing their use and potential through global representation and demand generation,” said Mark Lewis, CEO and founder of HotelREZ.

“Sabre’s advanced technology and customer-centric approach aligns seamlessly with HotelREZ’s vision and roadmap solidifying our collaborative partnership.” By leveraging Sabre’s technology solutions, HotelREZ customers will benefit from

Sabre Hospitality’s SynXis® Platform and distribution technology to promote their content to hundreds of thousands of travel agents globally.

In addition, HotelREZ customers will have access to Sabre’s SynXis® Booking Engine, which offers a simple booking process to help hotels convert shoppers into guests while maintaining full control of their customer relationships and upselling with merchandising. This collaboration provides hoteliers with solutions that enable them to maximize revenue and operate more efficiently.

“Global hospitality providers, such as HotelREZ, require access to robust technology solutions coupled with an expansive network of distribution channels to effectively reach customers and drive conversions,” said Frank Trampert, senior vice president, global managing director, Sabre Hospitality.

“At Sabre, distribution has been at the core of our operations, and our solutions are widely recognized and respected in the industry. As we continue to invest in our systems and innovate on our solutions platform, we are confident that our longstanding and successful partnership with HotelREZ as their technology partner and their exceptional approach to distribution, will continue to drive revenue growth for partner hotels worldwide.”

Enhancing HotelREZ’s own connectivity and other solutions, the SynXis® Platform empowers hotels to distribute their rates and inventory across more than 600 online channels globally. Built on flexible, reliable technology, it allows hotels to control their brand experience and deliver an excellent user experience, converting shoppers into guests.

For more information, please visit: www.sabre.com

For more information, please visit: www.hotelrez.com

British General’s new USB-C wall sockets combine high-speed charging with quick and easy installation

Whilst the number of portable devices requiring USB charging continues to increase, most of these are only supplied with the charging cable and no plug adaptor. British General’s (BG Electrical) new fast charge USB-C sockets offer installers a great upsell opportunity and are ideal for customers in both domestic and commercial settings.

Speed and safety:

BG’s new 45W fast charge USB socket has an integrated USB-C and USB-A port, and is ideal for home offices, coffee shops and education facilities, as it is capable of charging high power devices such as laptops, tablets and video equipment as well as smartphones and other USB devices.

Featuring smart charging with variable voltage, this socket supports both high and low power needs, as it only delivers the power the device needs, when it needs it.

For those who simply need to charge their smart phone and lower powered devices, there is also a 22W fast charge option which can deliver a 50% charge to mobile phones in just 30 minutes.

The super-fast 45W and fast 22W sockets will be available across multiple BG Electrical ranges including the Nexus Metal, White Moulded, Evolve, and Flatplate ranges in the full range of colours and finishes.

There will also be a smaller range of 15W and 12W sockets in the White Moulded and Nexus Metal finishes for those who do not require fast charging and are working to a lower

budget. This more sustainable charging solution is a great option for consumers who have limited space near sockets or prefer a more minimalist look. The integrated ports reduce the need for additional 3-pin plug adapters or extension leads and as such, reduces electrical waste for the environmentally conscious.

BG USB sockets feature colour coded in-line terminals with backed out captive screws and fit a 25mm back box making them quick and easy to install. These sockets are certified to the latest British Standards and carry the Asta Diamond mark, so you can install with confidence without worrying about callbacks.

The Luceco Group, which also includes the Luceco Lighting, BG Electrical, and Masterplug brands has over eighty years of industry

experience and is internationally recognised as one of the market leaders across all key electrical products.

More information about the new range of sockets can be found at https://bgelectrical.uk and can be purchased from all good electrical wholesalers.

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