Warm Welcome Magazine - April Issue by The Little Publishing House

April Issue Barons Eden completes £14 million investment in hoar cross hall refurbishment

How to meet new legal requirements for food labelling in the UK

Introducing ‘Ready Built’ stone hearth ovens from Beech Ovens

Pages 10-11

Pages 18-19

Pages 34-35

warmwelcomemagazine.com

Contents 4

Hotels

Hospitality Technology

Commercial Cleaning & Hygiene

Contract Lighting

Contract Flooring & Surfaces

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Total design overhaul includes all three Restaurants, Lobby and all West Wing Rooms The Grove, Hertfordshire, will unveil the results of an extensive renovation project when the hotel relaunches on 17th May 2021. The complete redesign has been masterminded by award-winning interiors studio, Martin Hulbert Design and incorporates all three dining spaces – The Glasshouse, The Stables and The Lounges – as well as the lobby area and all 189 West Wing guest rooms. The refurbishment represents a significant investment for The Grove over the past two years and has been completed during lockdown. Guests can expect a transformed and elevated experience at The Grove, which will relaunch as a new hotel in late Spring, rather than a reopening of the property which closed in December. London-based designers Martin Hulbert and Jay Grierson of Martin Hulbert Design, who have worked with The Grove since the hotel’s launch in 2003, were charged with updating the property while retaining its signature warmth, character and luxurious modern touches. Whilst the new interiors reflect the evolution of the brand, many of

the original furnishings still feature in the designs, albeit with a re-imagined look. This regenerative approach was taken not only to retain some of the hotel’s original character, but also to champion sustainability – a theme which is evident across the property. The Glasshouse Bar & Lobby The Grove’s signature restaurant, The Glasshouse, has been entirely reimagined with the ultimate vision of bringing the outside in. The striking glasshouse exterior, which overlooks a manicured courtyard and the lush grounds beyond, provides abundant natural light. This complements an interior colour palette of warm, ochre yellow and rich earthy tones to create a sense of eternal sunshine, whatever the weather. Plush velvets and rich leathers provide a welcoming setting in which guests can enjoy The Glasshouse’s theatrical gourmet dining experience, with seating arranged around the restaurant’s open kitchen and live cooking stations. Bespoke, kinetic sculptures are suspended from the ceiling to create a gentle energy, while light and airy voile drapes provide a sense of intimacy.

Hotels

The theme continues at the neighbouring Glasshouse Bar, which features a brandnew mirrored bar area. The ambient space has been seamlessly incorporated into the hotel’s lobby area through the use of glass walls. This brings warmth to the newlyrefreshed lobby and provides an immediate welcome for guests as they check in. The Lounges and The Stables Also part of the total design overhaul are The Grove’s much-loved Lounges, a series of characterful drawing rooms at the heart of 18th Century Mansion. Here, Hulbert’s team was tasked with creating three unique but cohesive spaces in which guests can relax with a cocktail or enjoy stunning views of the gardens over a traditional afternoon tea. The first of the three rooms has been brought up to date with jewel-like teal blue hues, contrasting with the light, minimalist interiors of the lobby and providing a warm and inviting feel. Rich, textured fabrics including tweed and velvet have been used for upholstery, drapery and soft furnishings, while handmade Irish linen and eclectic artwork by emerging artists adorns the walls.

The second of the three Lounges, known as the Newspaper Room, enjoys a neutral yet opulent colour palette, where gold combines with gentle creams, browns and blues to create a soothing, sumptuous environment. A brand new mirrored and marble cocktail bar has been installed within an original feature alcove and in a nod to traditional Georgian interior styles, the walls have been decorated in a hand-finished painterly striped fabric. The Library completes the trio of rooms and invites the verdant garden surrounds of The Grove inside, with a scheme of tonal greens and earthy hues. A hand-painted, bespoke fabric covers the walls of the curved, oval space, complemented with dark panelling and contemportary artwork. The Grove’s Stables restaurant, currently the setting for Alpine-style pop-up restaurant ‘Jimmy’s Lodge at The Grove’, has also received a complete refresh, with warm tan leather seating and equine artwork as a nod to the late George Stubbs. West Wing Bedrooms Perhaps one of the largest projects for the hotel since its opening, all 189 of

The Grove’s West Wing bedrooms have been completely remastered. Hulbert has employed a bright and airy scheme of neutral tones in tandem with seasonal green and rich sepia, inspired by the endless English countryside outdoors. Bespoke, handwoven wall hangings sourced from Italy frame king size beds while velvet soft furnishings offer luxurious comfort and the ideal setting in which to unwind after a day spent exploring the grounds. Martin Hulbert Design has completed a wide variety of residential and hotel projects around the world, including The Grove’s central London sister property The Athenaeum as well as Chewton Glen, Barnsley House and the Dorchester Spa. Martin Hulbert’s work has been published worldwide, consistently earning the studio a spot on House & Garden’s coveted top 100 interior designers. Nightly rates at The Grove start from £370 for a West Wing Classic Room, on a roomonly basis. For more information or to book please visit www.thegrove.co.uk or call 01923 296010.

Hotels

OTO announces the Coniston as first hotel partner to launch its CBD sensory spa experiences Award-winning luxury wellness CBD brand OTO has announced The Coniston in Yorkshire as its first partner to launch its new spa offering from mid-Spring 2021.

The Coniston Hotel Country Estate & Spa is an award-winning destination hotel, located in Coniston Cold, near Skipton on the edge of the Yorkshire Dales.

This follows OTO’s recent entry to the spa market with the introduction of its immersive CBD sensory spa experiences, as accredited by CIBTAC.

The Coniston’s Nàdarra Spa, which means ‘natural’ in Scottish Gaelic is currently undergoing an exciting new development and will soon feature two infinity pools with commanding views across the 1,400-acre estate; a lake view terrace with relaxed seating, fire pits and a covered outdoor bar; a 15m indoor swimming pool, a thermal experience including an infrared sauna, Finnish sauna, Himalayan sauna, aromatherapy steam room, indoor bubble pool and ice fountain; as well as a luxury couples suite including a double spa bath and mud rasul.

As developed by OTO’s Head of Spa Helen Cain, guests can expect sensory CBDinfused massage experiences that combine CBD products and massage oils with the use of sound therapy and the art of crystal that work to deliver physiological and physical effects. The Focus, Amplify and Balance treatments are designed to help recipients find space in a challenging world. OTO’s Head Of Spa, Helen Cain says: “We are delighted to confirm The Coniston as our first spa partner. The Coniston’s holistic approach to health and wellbeing aligns perfectly to OTO’s luxury offering. We are very much looking forward to seeing The Coniston bring our CBD sensory spa experiences to life in the beautiful Yorkshire countryside.”

A spectacular private spa garden will also be created complete with a relaxation pod, loungers and two outdoor baths boasting the most incredible views that will allow guests to reconnect with both nature and themselves. Guests can enjoy the OTO CBD massage experience as a stand-alone treatment, or as part of a luxurious spa day or a restful spa stay.

Nick Bannister, Owner & Director of The Coniston Hotel Country Estate & Spa commented: “We are delighted to be pairing up with OTO - producers of the world’s number one CBD oil - as their first spa partner. As an idyllically located spa in the heart of the beautiful Yorkshire Dales, we strongly believe that nature and wellness go hand-inhand, and this is something clearly reflected in OTO’s values too as a 100% natural, cruelty free and vegan health brand. Boasting an array of premium products, from seltzers to sleep drops, we are also working with them on developing and delivering bespoke CBD treatments as part of our new Nàdarra Spa offering - helping OTO announce their arrival into the spa industry. We cannot wait to welcome OTO to The Coniston as we embark on this exciting chapter together.” Bookings are now open for visits to The Coniston’s Nàdarra Spa from April 12th through reservations@theconistonhotel.com. The Coniston Hotel will open on the 17th of May for those looking to book an overnight stay. Treatment overview As part of a fully OTO immersive experience, each treatment begins with a shot of an OTO CBD Seltzer, followed by a 60 or 90 minute massage using targeted CBD oils with unique and beautifully curated soundscapes to allow the recipient to completely surrender to the treatment, with the use of crystals alongside. All treatments are offered in 60 minute and 90 minute treatment options. OTO AMPLIFY signature CBD massage experience Clear the mind and cleanse the spirit. Designed to ease muscular tension, a bamboo roller is used to work on the deeper levels of the muscle whilst chamomile will aid with any back pain and acts as an anti-inflammatory. CBD has many therapeutic properties in a massage, achieving muscular relaxation quickly, with the aim to balance homeostasis and ensure the body’s response to stress is managed well. This treatment also combines the art of crystal with the use of red Jasper which has strong grounding energies.

Hotels

To begin the CBD journey, guests start with a shot of the newest addition to the OTO family; the Amplify seltzer. This ultimate sensory journey will ease the feeling of lethargy and improve energy levels. OTO FOCUS CBD massage experience Designed to clarify, fortify and energise, this full body massage will revive the senses to bring guests back into the “present”. The warming scent of ginger has antiinflammatory properties and can be soothing on digestive upset. The grounding properties of black pepper helps to boost the body’s natural defenses and ease aching muscles. Frankincense, with comforting properties can help calm a busy mind, reducing the feelings of anxiety and improving your concentration levels. CBD has many therapeutic properties in a massage, achieving muscular relaxation quickly, with the aim to balance homeostasis and ensure the body’s response to stress is managed well. Combining the art of crystal with the use of aventurine also has harmonising properties. To begin the CBD journey guests will start with a shot of OTO’s newest family member, the Focus seltzer shot. This ultimate sensory journey will leave recipients feeling less over wrought and more composed. OTO BALANCE CBD massage experience Rejuvenating and restorative. The Beauty of balance is the aim with this full body massage experience. Take a breath, inhale and reset. Pause life for a moment and ensure you bring your whole self to this grounding experience. CBD has many therapeutic properties in a massage, achieving muscular relaxation quickly, with the aim to balance homeostasis and ensure the body’s response to stress is managed well. Combining the art of crystal with the use of rose quartz which has deep, inner healing properties. To begin the CBD journey guests will start with a shot of OTO’s newest addition, the Balance Seltzer. This ultimate sensory journey will leave recipients feeling less unfocused and more grounded. For more information visit: www.otocbd.com

Hotels

Research finds desire for travel remains strong A survey of British adults to determine attitudes towards resuming travel once the Coronavirus restrictions are lifted has revealed a strong desire to travel, with the UK and Europe top of the ‘must visit’ list. The online survey* carried out by international lodging owner-operators, The Ascott Limited, found that more people (60 per cent) wanted to book a holiday when restrictions are over, than visit family and friends (22 per cent) or visit a restaurant (15 per cent). The research echoes the findings from Visit Britain’s latest consumer sentiment research, where a third of international travellers surveyed stated they are ‘in the mood’ for travelling abroad in 2021. When asked what they would most like to experience in 2021, the majority of the Ascott survey respondents said they would like to visit a capital or key gateway city (66 per cent). The trend for staycations remains strong, with many people expressing a desire to stay within the UK. A large majority

(70 per cent) also hoped to travel within Europe, perhaps reflecting the fact that further afield destinations may need to stay on the wish list for the time being. UK, France and Spain topped the respondent’s travel wish list, and while location was cited as the most important criteria when booking a future trip, unsurprisingly, hygiene and cleanliness came a close second, followed by flexible sales conditions. Philippe Mettey, Vice-President Sales & Marketing, The Ascott Limited Europe said: “It’s encouraging to see that people are looking forward to being able to travel again when it is safe to do so, perhaps to experience the excitement and buzz of one of the European capitals, or reunite with friends and family, and we will continue to ensure that our properties provide a safe and welcoming home from home for all our guests.” Ascott operates five apart’hotels in the UK including Citadines Barbican, Citadines

Hotels

Holborn-Covent Garden, Citadines Islington, Citadines Trafalgar Square, Citadines South Kensington as well as the deluxe four-star Mayfair hotel The Cavendish London. Each Citadines property offers a variety of apartment types suitable for up to four guests. The apartments include fully equipped kitchens, a separate bedroom, private bathroom, living area, a flat screen TV and free WiFi. The Ascott Limited has been awarded the SafeGuard Label for four* of its Londonbased Citadines properties and The Cavendish London by testing, inspection and certification body, Bureau Veritas. The label confirms that the properties have the appropriate health, hygiene and safety procedures and processes in place which are in line with globally recognised best practices. *The survey was taken by Ascott’s opt-in client base ** A review of Citadines South Kensington is due to take place shortly.

Hotels

Barons Eden completes £14 million investment in Hoar Cross Hall refurbishment Barons Eden, the luxury hotel and spa group, is set to begin reopening its Staffordshire property, Hoar Cross Hall, from 12th April following the group’s largest investment ever, in excess of £14 million. The 150 year old property has seen the retreat’s 97 bedrooms, each with its own classic aesthetic with modern detail, full-service spa and communal areas, all receive significant upgrades - the most extensive refurbishment in the history of Barons Eden. The objective behind the multi-million overhaul, that spanned over two years, was to update the property in line with its luxury offering, whilst maintaining the property’s rich history and heritage. With the refurbishment now complete, Barons Eden Director, Edward Law, said, “This is a significant investment for the Barons Eden group, as we wanted to ensure Hoar Cross Hall, as one of the biggest spa resorts in Europe, both met and exceeded expectations. “We are expecting a huge surge in demand following a period of such uncertainty, and are already seeing an increase in bookings for the summer months and beyond. We know our guests are looking to treat themselves to an indulgent experience closer to home, as well as

Hotels

continue to focus on their health and wellbeing.” In addition to the updated décor, the expansive hotel and spa features free standing baths in a selection of bedrooms, with some featuring hot tubs located on the private exterior terraces and even the brand-new for 2021, Royal Suite Experience. For guests that opt for the Royal Suite Experience, they will receive a private butler, cocktails served by the Suite’s personal barman, as well as an overnight stay for between one and eight guests in Hoar Cross Hall’s most opulent suite. Guests will also experience fine dining in the hotel’s Grand Ballroom and full use of the extensive spa facilities including the saltwater vitality pool, hydrotherapy pool, aqua detox, aqua massage, sensory showers, cold plunge pool, Nordic Heat & Ice Suite, snooze room and sanctum. Hoar Cross Hall is surrounded by 43 acres of manicured grounds, woodland and kitchen gardens which updated as part of the refurbishment. The spa offering has also been completely overhauled, with a brand-new treatment list across its forty one treatment rooms. For more information please visit: www.baronseden.com

Hotels

Making 2021 the year of water and human wellbeing A growing number of studies point to increasing drinking water pollution by microplastics and a range of chemicals from plastic and other sources, which Stockholm-based international water company Bluewater describes as a significant concern. Bluewater, a world leader in drinking water technologies and solutions for homes, hospitality operations such as restaurants, hotels, and public dispensers at events and in supermarkets as well as sustainable drinking water bottles, believes consumers and business organisations need to take increased self-responsibility if they are serious about taking healthy lifestyle and water drinking habits to the next level in 2021. An incredible 500 billion plastic bottles are used by people every year, with most not being recycled and instead ending up in landfills or the oceans to leech their chemicals into the soil, rivers, and seas. The pollution price created by plastic bottle use, from oil extraction, transportation, use of scarce

freshwater resources, production processes, to end-of-life dumping, is sobering. Plastic is now in the ocean’s deepest reaches, in remote Arctic sea ice, and on mountain pastures. “Evermore scientific research indicates that microplastics, and the chemicals leaching from them, are now in the water we drink, the air we breathe, and the food we eat,” said Bluewater spokesperson Dave Noble, public relations and communications director. He added that while Bluewater is optimistic human ingenuity can be harnessed to benefit humankind, the water pollution challenges the world currently faces indicate the future may not be as rosy as we want it to be. “Life and health depend upon access to freshwater. We are what we drink, so it’s kind of a good idea to get into the mindset of ensuring the water we hydrate benefits our overall health, rather than increasing the risk of illness due to chemical pollution,” Noble said. He added more research is urgently needed into the impact of plastic chemicals on human health and wellbeing

Consider these developments: – As the new year commenced, a team of Italian scientists published a study in January’s 2021 issue of the journal Environment International saying they had found microplastic particles in human placentas. Noting that plastics contain endocrine disruptors that could cause long-term effects on human health, the researchers said studies need to assess whether microplastics in the human placenta trigger immune responses or lead to the release of toxic contaminants able to harm pregnancies. – In the USA, a study published in the journal Environmental Monitoring and Assessment in October 2020 concluded that water contamination by nitrates is now a public health risk. The researchers, affiliated with the organizations Clean Wisconsin and the Environmental Working Group, pointed out that nitrate exposure may be behind many cancer cases and poor birth outcomes in Wisconsin every year. Nitrates are used in many fertilizers and are found in soil and groundwater almost everywhere farming is practiced.

A Bluewater Pro water purifier, able to purify and generate 7000 litres per day and connect to dishwashers and fridges, in a restaurant kitchen

– A study of tap and bottled in Europe by researchers at the University of Hull in the UK, published by the Plos One scientific journal in July 2020, spotlighted the ‘omnipresent microplastics contamination of drinking water’. The researchers concluded ‘the weight of the current evidence suggests that the time may have come to implement protective measures against the ingestion of microplastics.” – The Washington-based Environmental Working Group wants to halt the spread of PFOS contamination, which it says is now found in the blood of 99% of Americans. PFOS has been linked to cancer, thyroid disease, weakened immunity, and other health problems. The EWG says its research indicates over 1,500 drinking water systems across the USA may be contaminated with the non-stick chemicals PFOS and PFOA and similar fluorine-based chemicals.

A Bluewater water station at The Open 2019 golf tournament, where 17 water stations were set up around the event to supply free purified drinking water to 250,000 visitors over 4 days in a bid to end the need for single use plastic water bottles

– In Europe, the PFOS (and PFOA) problem has been described as ‘widespread’ by the European Environment Agency (EEA), but, worryingly, the body says the risks posed by the chemicals ‘are still poorly understood’. Bluewater has published a white paper jointly with Portugal’s leading science-led Mirpuri Foundation detailing the profound impact plastics pollution has on people’s health and well-being. The white paper – entitled ‘The Global Plastic Calamity’ – details how the unmitigated pollution of the planet’s oceans, land, and air releases hormone-disrupting chemicals that may be responsible for a worrying rise in multiple illnesses.

Bluewater found Bengt Rittri, a Swedish environmental entrepreneur, with a compact Bluewater Spirit under sink water purifier, which removes most known contaminants from water for drinking and washing.

“There is solid scientific evidence that so-called endocrine-disrupting chemicals, EDC’s, now commonplace in the natural environment due to plastic pollution, are blocking the natural function of hormones,” said Dr. Ivone Mirpuri, one of Europe’s leading specialists in hormonal modulation (how hormones play a pivotal role in regulating the body’s systems). She described EDC’s as the ‘No 1 threat’ to humankind on an extinction-level. “Bluewater is on a mission to help end the cradle-to-grave plastic bottle cycle. That’s why we have developed alternatives to single-use plastic bottles, from innovative water purifiers to sustainable water bottles, that help people at work, home, and on the go, to hydrate more healthily,” David Noble said. For more information, please contact David Noble at david.noble@bluewatergroup.com or +44 7785 302 694 or visit: www.bluewatergroup.com

Bluewater communications chief, Dave Noble

Kitchen tech: The trends transforming the industry in 2021 The pandemic has irrevocably changed the food and hospitality sector and, with government restrictions set to be lifted in the not-too-distant future, food safety challenges are at the forefront of the minds of businesses gearing up for the sectors reopening to the public.

Throughout the three UK lockdowns, it comes as no surprise that the hospitality and food & beverage industries have been hit the hardest. But, during the last twelve months, almost all industries have seen a rapid change in technology and digital aids and for many this is now the only way to progress and remain both open and relevant within their sector. In this piece, Ben Gardner, CEO of Navitas Safety, discusses the rise of kitchen technology and the trends that are set to transform and futureproof the industry throughout 2021 and beyond. Finding the perfect balance It is safe to say that technology will continue to play a vital role within all industries, and whilst it improves speed, efficiency and reduces human error, it is important to strike the perfect balance between tech-enabled kitchens and a personalised customer experience. Technology should be used to enhance the role of humans, not replace them entirely. By digitising a few aspects of restaurant and hotel kitchens, such as daily safety checklists, business owners of small premises alone can save more than 10 hours per month by removing paper-based reporting resting easy in the knowledge that they are compliant with current regulations. With a digital food safety system in place, hospitality business managers can minimise, if not completely mitigate, the risk of a hygiene breach, which they are able to monitor through a live dashboard. Digitising essential and time-consuming tasks, such as cleaning checks and temperature recording via automated temperature pods for fridges and freezers, provides staff and business owners with the opportunity to turn their attention to their customers, ensuring that all food safety is taken care of. Automated temperature monitoring allows appliances to be monitored 24/7, ensuring items are always kept at compliant temperatures. Kitchens are now introducing technologies such as food temperature taking devices, for instance Smart Probes which automatically log data online and can work on a direct alert system that will also ensure staff are quickly notified of any

potential issues before they arise. Reducing the manual aspect of food safety management can quickly allow business owners to focus on providing customers with an unforgettable experience, but for all the right reasons. The importance of software and technology Going forwards, having a digital allergen management and tracking system is going to be essential for businesses within the food and beverage sector. This will ensure that the seller can always prove that they have clearly labelled all allergens within the food they produce for direct sale. If businesses fail to do so, they will be putting themselves and their customers at risk. A digitised system, which maintains a record of all allergen labels printed, will guarantee that businesses are entirely protected. And, with Natasha’s Law coming into force as of October this year, it is more apparent and important than ever before. The Navitas Digital Food Safety system, for example, keeps a record of the food that has been produced, as well as information such as who printed the label, the allergens that were present within the food and when the label was printed. You can also cross reference this with the barcode and your POS system for complete traceability. This will provide businesses with total confidence that they have remained compliant with Natasha’s Law. Combatting more than just COVID-19 Technology isn’t something to just support and help us navigate our way through the current circumstances, though. Although kitchen staff are unable to work from home, technology can help support workforce management and staff availability. And, when all other areas of the business run smoothly, this will transcend into the kitchen too. With the ability to monitor customer trends and forecasts, improve data collection and check stock levels, why would businesses choose not to utilise the power of technology? Household brands such as Samsung are integrating new technology into their kitchen appliances, so it is now essential that

brands and businesses within the food and beverage sector follow suit. Now, many of Samsung’s fridges are somewhat of a family hub. Although integrated with WIFI and the ability to watch TV, they are much more than that. Utilising SmartThings technology, these fridges allow people to see what is inside their fridge, wherever they may be. Aiding the weekly food shop, such technology also allows homeowners to limit food waste, helping with the all-important sustainability efforts within the UK. Whilst these are transforming the homes of thousands, they could now be used to benefit and transform restaurant and hotel kitchens too. COVID-19 may be the pandemic that has taken over the world recently, but there are a number of other crises that will continue beyond the effects of coronavirus. Food waste and, of course, global warming are just two of them. By introducing technology into kitchens, this will help contribute positively to both of these incredibly important issues, as well as reducing the UK’s carbon footprint. Improving consumer confidence 2021 is the year to go digital and food businesses need to do more with less. Consumers are going to be even more sensitive to food hygiene standards and will choose not to dine with businesses if they feel they are not conforming to the highest levels of safety. Aiding safety and transparency, remote technologies such as in-app ordering and digitised menus should be continued to help limit the need for human contact and disease transmission. By going digital, food businesses can focus on the customer experience and let technology innovate, and take care of, many food safety procedures. With that being said, I believe these steps will continue beyond COVID-19 and the likes of online ordering, allergen tracking, plus the ability to pay online straight from your table, will be here to stay. For more information please visit: www.navitas.eu.com

Technology a priority as hospitality emerges from lockdown We now have a roadmap for how the UK plans to return to some kind of ‘normal’. While we’re not out of the woods yet, it’s encouraging to see a plan. Hospitality companies are (or should be) thinking about how they will need to change once they can open their doors; this may be new ways of working for their employees, different ways to interact with guests, or changes to operations.

Adactus helps companies like yours. We have 20 years’ experience specialising in customer experience systems, supporting big brands like Pizza Hut, TGI Fridays and Pride of Britain Hotels.

Technology can play a huge part:

- show guests you’re open and what services you are providing – breakfast service in hotels, food to take away, outdoor table service or indoors with rule of six

Through automation to: - be faster - be more accurate - improve consistency Through analytics to: - derive insight on what sells; getting to know and influence guests’ beliefs and behaviours - prioritise which guests are the most valuable, nurture them and find more like them - Identify the guest needs that matter most, and ensure you’re ready to serve them

Our solutions, 80% out-of-the-box, 20% configured for your business, include: Booking and queuing to:

- allow them to easily reserve a table or service ahead of time, or queue for the next available one

Our fees are straightforward – after initial setup you pay a flat monthly rate with no per-transaction commissions. We believe in starting small and growing with you; starting with a minimum viable product and adding subsequent phases as required. The pandemic has accelerated technology adoption by both service providers and their guests; can you afford to be left behind? Give me a ring on 01844 269090 for a free, no-obligation discussion to find out how we can assist your business in reopening.

- capture data for analytics and CRM Online ordering that offers: - branded mobile experience - order at table – restaurant, bar or room service - order for collection, delivery, kiosk or drive thru

Scott Muncaster

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Hospitality Technology

How to meet new legal requirements for food labelling in the UK Natasha’s law or the UK Food information amendment comes into play from the 1st October 2021 in England, Wales and Northern Ireland with similar standards being introduced in Scotland by Food Standards Scotland. The new law requires businesses to label foods with their product name and provide a full list of ingredients highlighting allergens. The new law is aimed at businesses who prepare prepacked for direct sale (PPDS) foods for direct sale on their premises. These type of foods are packaged before they are selected by the consumer and can be found in display units, behind counters or sold in mobile/temporary outlets. What labelling options are out there? The new law effects small cafés to larger hospitality chains bringing in new technological printing requirements. Batch buying pre-printed labels or handwriting sticky labels can be time and cost consuming. They are also hard to update if recipes are revised using new ingredients which by law need to be updated immediately. An alternative option is to look into self-label printing. The most popular options on the market today are either traditional silicon linered pre-cut re-stick labels or linerless labelling which both allows the user flexibility with the label content.

Why go linerless? Characterised as pressure-sensitive labelling with a special release coating applied on the face of the label, linerless labels provide up to 40% more labels per roll than traditional label media by simply removing the requirement of silicon backing paper. This special feature allows label printing of variable lengths, making it ideal for ingredient labelling which can vary in size. Typically, linerless labelling requires specialised printers for the media’s use. BIXOLON offers a portfolio of linerless labelling options from traditional desktop printers to compact mobile printers. Its SRP-S300 linerless label or receipt printer, is ideal for high humidity kitchen environments. Providing concise, accurate linerless printing over five different print widths onto both re-stick and permanent linerless label media. The XL5-40 is the world’s first exclusively dedicated linerless desktop label printer with unmatched features compared to existing desktop printers supporting linerless labelling as an option. Alternatively BIXOLON’s comprehensive range of compact mobile printers available in two, three and four-inch media widths providing consistent, flexible printing from your chosen smart device.

Hospitality Technology

To find out more about the BIXOLON’s Linerless Label printing range and find out why it is quickly becoming a favoured labelling technology of choice for major hospitality brands across the UK, visit www.BixolonEU.com or call +49-211-68-78-84-0.

New food labelling laws for hospitality are coming - is your business ready?

As the UK Food Information Amendment, also known as Natasha’s law, comes into effect from the 1st October 2021. Food businesses will be required to provide full allergen and ingredient list labelling on foods pre-packaged for direct sale on their premises. Linerless Labels provide: • Up to 40% more label length available on a linerless paper roll compared to traditional label media • Flexible printing of varied length media • Available in a range of adhesive strengths depending on the type of stick required • Linerless labels can withstand scratches, liquid and sunlight better compared traditional label media

XL5-40 – 4-inch (114mm) Dedicated Desktop Linerless Label Printer • Producing fast linerless printing at speeds of up to 6ips (152mm/sec) • USB, WLAN, Bluetooth, Serial and Ethernet connectivity options SRP-S300 – 3-inch (80mm) POS Linerless Label and Receipt Printer • USB, Serial, Parallel, Ethernet, WLAN and Bluetooth connectivity options • IP21 rated with water resistant cover Mobile Printers – 2 (58mm), 3 (80mm) & 4-inch (118mm) Linerless Label Printers • USB, Serial, Bluetooth and Wi-Fi connectivity options • Compatibility with Android™, iOS™ and Windows™ smart devices

For more information visit www.BixolonEU.com or call +49-211-68-78-54-0

Safeguard the future of your food business with app and mobile technology It goes without saying that it’s been a tough time for hospitality business owners, with many establishments only partially open or fully closed over the last year or so. The past year has prompted huge changes in the hospitality sector, with many businesses adapting and pivoting their offering to be able to operate under ever-changing Covid-19 guidelines. Many more businesses have added online ordering options or begun to take orders through social media. The pandemic has had a huge impact on the way hospitality operates, and some of the changes we’ve seen are here to stay. Derby tech firm App4, which creates bespoke food and drink ordering apps, has helped hospitality businesses survive and thrive through lockdown, using bespoke technology solutions. App4 supplies its technology to pubs, restaurants and takeaways across the country and over a million orders of food and drink have been made through its purpose-built apps since the outbreak of the pandemic. To date, App4 apps have been used by more than a million

people and generated orders worth over £40 million, showing the increasingly key role of technology in hospitality. Apps for the hospitality industry can deliver many benefits, such as: - Online ordering - Click and collect - Order at table

personal service to our customers. We know from some of our clients that our bespoke app has helped to keep their businesses afloat and save jobs because they have been able to maintain much of their pre-Covid business. Ordering by app from tables or in advance of visiting takeaways gives customers confidence about staying safe and this level of flexibility is something customers will expect post-Covid too.”

- Table booking

Getting ready to reopen

- Customer loyalty and reward systems

The roadmap out of the Covid-19 restrictions has given everyone in the hospitality sector hope and the need for apps to support businesses is substantial. There’s certainly a public appetite to get back to eating out and socialising in the pub after such a long break too – hopefully signalling a busy summer season ahead.

- Menu management - Secure payments - Convenience for customers - Customer and staff safety and peace of mind - Greater efficiency and speed of service so you can turn more tables! App4 founder Ian Chambers said: “Our apps help businesses reduce their costs, maximise profits and provide a direct

The gradual easing of restrictions will mean that more and more businesses can open and the offering they can provide will expand to reach full capacity by June, provided the roadmap dates stay on track. With outdoor venues allowed to open on the 12 April and indoor venues on the 17 May, the countdown is now on for hospitality to get prepped and ready to reopen fully for the first time this year. Apps for instant ordering and convenience The pandemic has accelerated the adoption of certain lifestyle trends, like shopping online and socialising more virtually and the same can be said for the food and beverage sector. The way consumers like to order food has changed, with tech-led ordering and increased convenience becoming even more popular due to the pandemic. People now expect a higher degree of convenience when ordering from food outlets – expecting to be able to book tables and order ahead, through an easy-to-use app on their phone. Being in control of your own system will play a huge part in you being able to open as soon as possible and service as many customers as possible, with the smallest impact on costs and margins. For businesses that have used social media to take orders throughout the pandemic, upgrading this system to a branded app will give more control and functionality, which will support your business to operate efficiently and grow.

Hospitality Technology

Turn more tables When outlets can open outdoors, businesses will benefit from being able to offer patrons an order at table option, which minimises contact, and allows more orders to be fulfilled within a service period, making it more profitable. This is an especially useful option for larger establishments, like pubs with large beer gardens, as it means there will be less staff time wasted running orders from tables to the bar over a large area. Thinking beyond the summer of 2021, when we will hopefully remain restriction-free, customers expectations of flexibility in ordering will remain high. Now the expectation has been set, it’s up to food outlets to meet it and move with the times, or else they will fall behind, as customers choose more convenient options. A cost-effective solution App4 offers the customer convenience combined with attractive and transparent pricing. App4 charge no commission fees – so you’ll pay one flat rate each month, with no nasty surprises on your invoice. If you take 250 orders worth an average of £20 each month, switching to App4 from another provider could save you almost £13,560 a year! Get your business ready for the changes in the next few months, and primed for years of growth to come, with a bespoke website and app with App4. Over 500 food outlets are already using App4 to grow their own businesses and have collectively saved in excess of £15milllion in commission fees. Use the App4 calculator to see how much your business could save on a monthly and yearly basis, or book a development slot to chat to the team about building your personalised app and website. Head to www.app4.co.uk for more information.

Hospitality Technology

Loui Blake backs Embargo as startup launches online delivery Serial entrepreneur and angel investor Loui Blake has become the latest hospitality expert to invest in Embargo. London-based startup Embargo has experienced significant growth during the pandemic, with over 200 coffee shops, cafés and restaurants signing up to its plug-and-play loyalty solution. Wellknown brands such as Notes Coffee, Bird Restaurants, The Gentlemen Baristas, Chucs Restaurants, Queens of Mayfair, Floozie Cookies and Thunderbird Fried Chicken are now using Embargo. Blake said: “After using Embargo across our sites and speaking to fellow operators about the impact on their businesses, it was a no brainer to back this startup. When I spoke to the team, I was incredibly impressed by their vision – the demand for systems like Embargo is only going to increase as we enter a new age for hospitality and I’m excited to be part of the business.”

Blake brings a wealth of experience to Embargo, having worked closely with numerous hospitality and alternative protein investments throughout his career. In backing Embargo during its latest funding round, he joins Nick Telson, founder of DesignMyNight, as a shareholder in the startup.

Throughout the pandemic we have already managed to launch several cities and towns in the UK as well as in other countries based on reverse enquiries. It’s key for us to add the right investors who can help us grow and support our vision – we’re delighted to have Loui join us on this journey and can’t wait to work closely with him.”

Embargo, founded by Tsewang Wangkang and Frederick Szydlowski, has recently become the first loyalty app to also offer users an on-demand delivery, click and collect and nationwide shipping service. Based on venues’ feedback, these new developments will link the existing loyalty and CRM systems with online ordering functionality, which is a booming market in the UK.

Nick Telson commented on the rapid growth and evolution of Embargo over the past 12 months: “This is what gives me the buzz as an angel investor – seeing founders react, pivot and not panic to create a wonderful outcome. I couldn’t be prouder of my Embargo investment and the founders.”

Szydlowski, Embargo’s CMO and co-founder, added: “We are excited to see the growing demand for our product across the UK.

Hospitality Technology

Embargo’s plan for 2021 is to accelerate the UK expansion with the roll-out of the new features in the coming weeks. Their current EIS funding round is focused to fuel their growth and further develop the platform.

Integration is the way forward The value of technology is rarely about a single product, but instead bringing multiple technologies into the whole seamlessly integrated customer experience AI is fast becoming an integral part of our lives. Within the hospitality sector the use of AI is still in its infancy, but we are beginning to see practical applications of this technology that will have real impact and benefits for hospitality providers and customers. As with any new technology, there are several key considerations that restrict the commercial application of AI. These include: cost, customer acceptance, security and Return on Investment (ROI). It would be fair to say that until now, a cashierless, vision-based AI checkout was limited by these restrictions. However, through steadfast integration with the full Lolly digital commerce offering, we have developed a solution that makes AI a reality for hospitality. In this article, we will review how end-to-end integration provides the answer when it comes to issues regarding the commercial application of an automated checkout. We will also highlight the benefits of integration for customers and hospitality providers - that go far beyond the point of sale. How does integration make AI and automated checkout a reality? Previously the commercial application of automated checkouts was limited by the fact that no provider was offering payment, management and receipting within one single service. This therefore meant transactions could not be completed securely or quickly, in a way that would have measurable benefits for either the hospitality provider or customer. Creating a closed loop payment environment makes the automated checkout completely seamless for all parties.

How does AI come into it? Through a simple app sign up, hospitality customers can top-up credit or connect their card to their account. In the canteen, cafeteria or restaurant, they can select their packaged or fresh items and bring their tray to the AI kiosk. Items placed on the kiosk will be scanned by visionbased technology powered by AI, and payment then authorised by the customer scanning their in-app QR code, or RFID enabled security badge. In order to deliver an almost instantaneous checkout, our own Snapserve AI kiosk uses delayed product recognition and payment, thereby significantly speeding up queue throughput time. Delayed recognition works to ensure 100% accuracy, without complicated setup, ongoing operational burden, or the requirement for pre-training. The image captured by the kiosk at checkout is reviewed by AI to identify the products purchased and take payment accordingly. Human annotation processes the first few transactions and is used at the beginning of the loop to identify products when recognition is low, but as the AI is fed more data (in the form of image samples of menu items placed on the kiosk), it will develop confidence, so supervision is gradually removed. Customers can move on quickly to enjoy their meal once their transaction has been authorised, which can take just three seconds. Their receipt is then sent in-app (including visuals of their menu items), following the delayed recognition process and allows the customer to review the payment taken when convenient for them. What benefits does integration have for hospitality providers and customers? Affordable As the whole process is brought into one loop, under one provider, costs are brought down. ROI is high, due to reduced queuing and faster checkout times (fueled by delayed payment and receipting), enabling greater numbers of customers to be served, whilst cashier costs and wastage can be reduced. Ease of management The system is immediately operational with 100% accuracy. As everything is easily managed via the integrated app system, minimal training is required for staff.

Hospitality Technology

Engaging with only one provider brings streamlined service and ensures efficiency. Integration with the back-office keeps things simple for stock management. Secure The whole AI and app network utilises a secure, cloud-based server to store data. Reducing costs/wastage No shrinkage, as items placed on the kiosk will be billed correctly. Back-office integration with the kiosk Point of Sale (POS) means stock management will be accurate and easy. Removing cashiers from the transaction process reduces costs or frees up staff time to focus on adding more value to the customer experience. Hygienic Removing the touchscreen and human contact elements at the checkout helps improve hygiene and social distancing. Speed Queuing can be eliminated, so corporate caterers and hospitality can provide faster, better customer service, particularly important for busy staff in a large facility. Accessible and engaging Customers are increasingly demanding of a seamless experience. Whether online, mobile ordering, or in-store, customer expectations are of a fast, simple, error-free transaction. Automated checkout meets and exceeds these high expectations. The process is very simple and requires little education or time investment on the customers’ part to set up. Beyond the transaction, the integration which comes as a part of automated checkout, improves the customer experience. Loyalty programmes are linked with the customer account so their points, discounts and offers are automatically applied. With top-up and receipts provided in-app, customers can also manage their money and keep track of their orders. Future technology ceases to become futuristic when it is delivered with relevance. When brought to market at the right time, with issues relating to accessibility, security, and affordability addressed, technology becomes beneficial and relevant. The value of technology is no longer in a single product, but in the whole seamlessly integrated customer experience. For more information please visit: www.itslolly.com or call 0800 038 5389

Online ticketing holds key to control in pandemic A 90-acre country park and adventure centre in Devon has introduced on-line ticketing technology to support its re-opening plans as it gears up for a rush of visitors when lockdown ends. CRS Adventures is an outdoor activity business based at River Dart Country Park. Activities include a treetop high ropes course and water-based activities such as kayaking and canoeing. It turned to advance ticketing online last year when Covid-19 restrictions completely changed visitor patterns. They are now using the TygTickets system to take advance bookings so that they can ensure social distancing; plan staffing levels in advance and be certain car parking facilities are not overwhelmed when the expected rush of visitors occurs. Adam Habasinski, Chief Instructor at CRS Adventures said: “We had previously only used TygTickets for our annual Picnic in the Park and Fireworks Events. Day visitors would arrive, and we would estimate numbers based on the weather forecast.”

“Last year when social distancing regulations were issued, we wanted to eliminate queues as much as possible as it is not good for the customer experience. Prior to using the TygTicket system we found there were days when it was all hands to the pump to cope. Now we are turning to people booking their tickets in advance and the TygTickets system has been invaluable to us putting us in control, rather than the customer controlling how we operate.” “In the months ahead, it is going to be even more important as we believe people will want to get out into adventure parks like ours and enjoy the summer, and we are expecting unprecedented demand. The TygTicketssystem enables us to limit visitors to 400 a day, which we know our car park can cope with and they can book time slots for specific parts of the attraction.” Previously, staff would have to be moved onto car park duties on busy days, removing them from the attraction’s various outdoor activities.

Hospitality Technology

Now, with numbers regulated and a known number of visitors each day, staff can be deployed where they are needed, and customers get fast and efficient access to the fun. Prior to using the TygTickets system people would buy tokens for activities, they can now purchase tickets live via any mobile device, this is a paperless system where people simply show their phone booking. CRS Adventures have set up a wi-fi hotspot to overcome issues with a small number of people whose phones cannot access networks. Maureen Huck of TygTickets said: “Contactless entry gives customers reassurance in these times. It is great to hear how the system has benefitted the centre at River Dart Country Park in so many ways. We were pleased to work with them to shape the system to match their needs. Information on CRS Adventures can be found at www.crsadventures.com and information on TygTickets at www.tygtickets.com

21Blox restaurant launches to help talented chefs through the pandemic A brand new and innovative concept is launching to help chefs get back on their feet after the pandemic. 21Blox is a restaurant that empowers talented chefs by providing them with a well-managed platform to launch their new culinary concepts. The business has opened their applications this week for chefs to register their interest in getting involved. Typically, a week is divided into 21 mealtime blocks; 7 breakfasts, 7 lunches and 7 dinners. This is the basis of the concept, giving the inspiration for the name, 21Blox. Through a shared economy, chefs will be able to take control of set blocks each week, serving their own menus, launching their own concepts and introducing their brand. It will give them the opportunity to showcase their talents and make a profit, whilst the industry is recovering from the pandemic. The pandemic has hit the hospitality industry hard, with constant closures and uncertainty. It’s going to take a long time for chefs to recover from this and recoup the lost time, profits and creative opportunities 26

they have missed out on. 21Blox is offering professionals a helping hand to get back into business and doing what they are passionate about. 21Blox is an easier route into restaurant ownership. Usually there is an entire year’s operating costs required for start-ups, which is raised through venture capital, loans and other avenues. During the current economic climate now is simply not a realistic time for chefs to be starting their own restaurants independently. 21Blox’s mission is to offer an affordable platform for talented chefs, making them more attractive to future employers and investors. The concept was developed by Tracy Kohl, a yacht chef who planned to retire later this year. However, when the pandemic hit, she wanted to find a way of investing in passionate and talented chefs who are looking to launch their own brand. She is now dedicated to reducing the risks, stresses and financial burden of restaurant ownership and empower those who have a passion for hospitality.

Founder, Tracy Kohl says “The art of being a chef seems to be slowly eroding away by an uncertain economy, disappearing employment opportunities, and developments in AI. Restaurants could soon suffer the same fate as high street retail. We aren’t ready to see independents become instinct. They should be able to expand organically like the big competitors are able to do financially. We want to be able to help talented chefs make their dreams of owning an independent restaurant a reality”. To register their interest, all chefs need to do is input their details on the online form on the 21Blox website - www.21blox.com

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0115 965 9030 info@contractfurniture.co.uk www.contractfurniture.co.uk

Protect your business & customers, bring back consumer confidence to the hospitality industry Introducing PORTiBAC, a medicinal grade disinfection ‘fogging’ system fully BS certified to kill all strains of Covid-19 on surfaces PORTiBAC, a new state of the art, medical grade disinfection ‘fogging systems’ to offer the hospitality and travel industries a safe environment for staff and customers to return consumer confidence to these struggling industries since the start of national lockdown. The new normal of ‘living with COVID’ in hospitality has demanded new practices that hadn’t previously been undertaken. One such innovation is the practice of ‘fogging’ or spraying areas regularly used by public footfall, to help eradicate the spread of viruses at your venue which could be living and breeding on surfaces. The unique PORTiBAC spray sanitising solution is made in the UK to British Safety Standards, it is alcohol-free and contains no chlorides or ammonium salts, ensuring it is safe to use in all environments. An essential and effective tool in protecting and preventing the spread of pathogenic microbes, PORTiBAC joins in the battle to

keep everyone healthy, especially during this current pandemic, making the work environment safer.

PORTIBAC window sticker provided to venues

“Where weekly disinfection and sanitisation may miss hard to reach areas, ‘fogging’ ensures that the micro droplets of disinfectant are dispensed to cover all surfaces, penetrate cracks and crevices and high level objects”. PORTiBAC can reach the areas that other sanitising equipment cannot reach. PORTiBAC Spray Systems are easy to use however, full training can be provided, or call in PORTiBAC’S sanitising squad who can undertake the task of fogging for you.

PORTiBAC 1500 10L BackPack £395 and includes 20L (£100 worth) of our PORTiBAC solution.

Available in two different scents – earthy cinnamon and tropical citrus. There are four fogging spray systems for the hospitality, leisure and travel trade including our PORTiBAC mobile car which can sanitise larger spaces in minutes.

From a wedding venue to a concert arena, football stadium to school, airport to train station, the PORTiBAC 1500 has a 10L capacity and 8 metre length cord, enabling this backpack fogger to make short work of a big area. Alternatively call in our PORTiBAC SANITISING SQUAD and they will arrive ready prepared to sanitise areas others cannot reach at any size of venue.

Continues Cohen: “As people continue to return to hotels, bars and restaurants, even despite the new regulations, the industry must do everything they can to give these cautious returnees the confidence to become regular customers again”. PORTiBAC, 800ML cordless spray gun £150 – ‘Certified to Kill Covid-19’ This cordless gun sprayer has a simple mission – to sanitise your venue in minutes.

PORTiBAC Mobile Fast effective protection against Covid19 Making the streets you walk and places you visit safer. The PORTiBAC mobile is the extra safety we needed to sanitise larger areas quickly to kill covid, which remains airborne and on surfaces within our high streets, hospitals, schools, stadiums, Festivals, parks and other public spaces. Our solution is pumped through a 10M sprayer which sits on top of the vehicle when being driven.

Commercial Cleaning & Hygiene

It’s now possible to get more clean than clean Food services supplier adds double and ripple wall cups to its eco-friendly range There’s more to warewashing than simply running the machine. Brilliant cleaning results can only be achieved if the machine, detergent and hygiene products are combined and precisely balanced. Winterhalter has introduced a range of new warewashing detergents that guarantees hygienic cleanliness and shine every time, whatever the wash. With its state-of-the-art formulas, Winterhalter’s new range of detergents and warewashing hygiene products is even more effective and precise than ever. They are developed by an in-house team which carries out extensive performance and application tests to ensure safety in use and the utmost quality in the results. The new products include all-purpose detergents designed to tackle the typical types of dirt found on dishes, glasswasher detergents which prevent glass corrosion and protect decorations while still cleaning thoroughly, bistro detergents to target tea and coffee stains, high performance

detergents for stubborn dirt such as driedon starch residue, and utensil detergents with special ingredients that ensure active defoaming in the utensil washer. To get the best results it’s really important to know how to select the right detergent for a particular degree of soiling, type of item to be washed and any other special requirements such as low temperature washing. Winterhalter has produced a guide to help find the right detergent from its extensive range of over 23 separate items, which can be obtained from the download centre at www.winterhalter.co.uk By obtaining their warewashing chemicals from their warewasher’s manufacturer, customers can control costs more easily and also know who to approach if they have a question about cleaning results. There will no longer be the dilemma as to whether it is the chemical company’s fault or the dishwasher company’s fault – because they are one and the same!

The packaging on the new products has been designed to make it clear which product matches with which application. Different coloured caps, containers and labels indicate the ingredients and type of product. The product name is in big clear letters, while pictograms show the intended use. Winterhalter provides a total solution for dishwashing and glasswashing, from presales advice to after-sales service, training and maintenance. Alongside its marketleading dish washers and glass washers, the company’s range includes utensil washers, advanced water treatment machines, and cleaning detergents and rinse aids. For further details, call Winterhalter on 01908 359000, visit www.winterhalter.com or email info@winterhalter.co.uk.

Commercial Cleaning & Hygiene

How to serve hygienically clean ice - stick to the rule of five Hubbard Systems summarises the way to ensure best ice hygiene Periodically ice comes in for a bad press for hygiene reasons. At the moment, with the focus on staying safe during the Covid-19 pandemic, hygiene has shot to the top of the agenda, so expect ice hygiene to come under the spotlight again before long. Hubbard Systems urges operators to stay ahead of the game and check out their ice hygiene procedures to make sure they don’t get caught out. The first rule of ice hygiene is to keep the machine really, really clean. Recently, Hubbard Systems has launched XSafe, a new system that sanitises the insides of icemakers, destroying 99% of bacteria and viruses, including coronaviruses. XSafe is a totally natural sanitation system which is fully integrated inside the ice machine. It operates automatically 24 hours a day 7 days a week to keep your ice making equipment clean and safe substantially reducing the formation of mould, mildew, yeast and slime within the machine. However, no matter how clean the ice is when it leaves the machine if basic hygiene practices aren’t followed then all that clean ice is wasted and customers are put at risk.

“It’s actually really simple to serve hygienically clean ice by following a few clear guidelines,” says Pete Gray, managing director of Hubbard Systems. “We’ve produced five essential don’ts and dos for safe practice.” Essential 1: don’t touch the ice with your hands – always use a scoop and preferably wear gloves. Even with the current more frequent handwashing advice and regulations, don’t be tempted to cut corners and touch the ice when collecting from the storage bin or serving. Don’t give customers the opportunity to touch ice, either.

Essential 4: do follow the manufacturer’s advice on cleaning and maintenance of the ice machine and associated storage bin, and have the machine regularly serviced. Essential 5: do regularly train and update staff on the correct procedure for storing and serving ice. This is especially important when staff are bouncing on and off furlough as lockdown restrictions are raised and eased. While these staff specifically might get rusty with hygiene requirements, all staff can benefit from regular refresher sessions.

Essential 2: don’t store the scoop on top of the ice machine or inside the storage bin on top of the ice. It’s recommended to store the scoop in a tub of sanitiser to ensure it is hygienically clean and ready for use. This prevents transference of bacteria from the handle of the scoop to the fresh ice.

Hubbard Systems is the UK distributor for the market-leading Scotsman range of icemakers, which is available via dealers nationwide. Hubbard Systems is part of HTG Trading Ltd.

Essential 3: don’t leave the storage bin uncovered. Close the lid. It is there for a reason. It stops airborne bacteria and virusesfrom getting into the ice and helps the unit to operate more efficiently.

For more information and details of local stockists, call Hubbard Systems on 01473 350045, email sales@hubbardsystems.co.uk or visit www.scotsman-ice.co.uk

Commercial Cleaning & Hygiene

Herald introduces fully compostable cups Food services supplier adds double and ripple wall cups to its eco-friendly range Quality disposables manufacturer and supplier, Herald has launched a selection of 100 per cent compostable hot cups as part of its environmentally-friendly range – with both double and ripple wall options. Supplying to meet the increased demand from the catering and food to go sectors, for fully sustainable and greener products, Herald has prioritised providing an additional ripple wall option, not commonly offered in a completely compostable form, along with a selection of sizes. These sizes – 8 oz, 12 oz and 16 oz – complement the lids Herald currently has available, allowing existing customers to make the switch to the 100 per cent compostable product without having to invest in new lids. Managing director of Herald, Yogesh Patel comments on the change in the market over the last 12 months, with more establishments choosing to go fully bio-degradable with

their packaging and disposables: “The increase in takeaway options for cafes, restaurants and pubs means that the market has expanded for disposable cups and many of these new customers are conscious of their own customers’ environmental considerations. “The environment was an increasingly sensitive issue pre-Covid and making eco-friendly choices is one thing that people feel they can still take control of during the pandemic. For us, at Herald, our task is to respond to the market, while providing as much choice as possible and maintaining the competitive pricing structure that we’re known for.” The company is expecting huge demand for these hot cups and is making provision accordingly for when Spring gets underway. Other products in Herald’s eco range include a wider selection of single, double and triple wall cups and a choice of eco sip lids made from CPLA, a renewable material created from plants. The company has also expanded its range of bagasse items to include square, round and rectangle plates, in varying sizes,

along with bowls and hot boxes, chip trays, burger boxes, noodle boxes and other lunch boxes – all of which are in great demand. Herald is a family-owned business that provides an extensive range of products to the bar, café, restaurant, catering and FM sectors. As well as importing goods from all around the world, the company manufactures certain products. Its current product range includes plastic cups, paper cups, cutlery and other related tableware; bar disposables, including plastic glasses and cocktail accessories; food containers and packaging; straws; bakery products; candles; and disposable aprons, gloves, headwear and other janitorial items. For further information on Herald and its products, log on to www.heraldplastic.com or call 0208 507 7900 to order a copy of the new catalogue.

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Compostable Cups Part of Herald’s new eco-friendly range Fully compostable cups to give your customers a complete, eco-friendly alternative. Part of Herald’s environmentally friendly range, our latest double and ripple wall cups are 100 per cent compostable. This means you can offer your customers an absolute, fully biodegradable solution in keeping with current demand. In a selection of sizes, with diameters to fit all lids currently available in the eco-range, these competitively priced hot cups are perfect for 2021’s greener ‘food to go’ market. Find out how Herald can improve your choices...

Call: 0208 507 7900 Email: sales@heraldplastic.com 33

Introducing ‘Ready Built’ stone hearth ovens from Beech Ovens Beech Ovens is renowned worldwide for the spectacular finishes applied to their regular range of stone hearth ovens that are available in many different sizes and shapes – round, square, rectangular, Duck tall, custom; Wood-burning, Gas, or combination Wood/Gas.

stainless steel housing to suit your décor – shown is the handsome REC105E in Black with a stainless steel trim – arrives ready built to slot into your designated space under a suitable regular Extract hood.

Taking things a stage further, Beech has now developed its first ‘Ready Built’ Ovens. These include all the characteristics of regular Beech Stone Hearth Ovens, but for the first time, in addition to gas and wood-burning, they now offer a CE Approved Electric version in the ready built range.

Get cooking whether it’s Gourmet Pizzas, Fritata’s, breakfast items, Casseroles, Chicken wings & breasts, slow cooked Lamb Shanks, Planked Salmon, Oysters Rockefellers, Prawn skewers, Moules Mariniere, Bouillabaisse and many more items – the benefit of ready built models is that installation is quick and easy so you can get cooking your menu straight away.

7 widths of E-Series Ovens are available in 2 depths providing capacity to suit most size operations, plus you can choose a RAL colour finish of your own choice, or plain

For a full brochure with specifications and capacities please call 01895 272236, check out www.equipline.co.uk, or email hello@equipline.co.uk

Preparing your business for the future Coronavirus has impacted businesses at an unprecedented level and companies need to act today in order to bounce back successfully in a post-pandemic world. There’s a lot to consider as businesses prepare to reopen when COVID-19 restrictions are lifted. Thankfully, Industville are on hand to offer their expertise and tips on how to create a welcoming environment for customers and staff alike. Industville offer a huge range of stylish lighting solutions and their expert team have a vast amount of experience working on commercial projects from small coffee shops to large hotels. Looking at lighting design as part of the bigger picture, they understand that interiors play a vital role in improving the customer experience and that lighting is an important consideration within this. With many factors to consider, Marketa Rypacek, Managing Director at Industville Ltd, shares her expert advice;

Use this slower period to evaluate what products your business could benefit from when you reopen. For example, if funds allow, now is great time to explore purchasing new décor and furnishings. Your lighting should reflect your brand story and hence you will want to use lighting made from the highest quality materials. Not only will this enhance the overall atmosphere, it can improve perceptions of your brand, giving it individual flair. At Industville all of our lights are handcrafted from quality materials such as pure brass or copper. Investing in quality also means the lights will last longer and with energy consumption levels likely to be high in hotels, bars and restaurants, this is something to bear in mind. Industville bulbs utilise eco-friendly, cost-effective LED technology making them both practical and stylish. Choose a Style that tells your brand story

Invest in Quality & Environment-Friendly Lighting While the hospitality industry is restricted, this time can be put to some use by assessing other aspects of the business.

From the moment guests walk through your door to the reception or entrance, they begin to notice various aspects that contribute towards shaping their allimportant first impression; therefore,

your choice of lighting can significantly affect the way they view your establishment. The key here is to maintain the brand concept of your hotel, bar or restaurant. Lighting should be used to create a luxurious and welcoming feel, resulting in a place your customers will want to spend time in and return to. To achieve this, lighting should be approached in a layered manner. This ensures all the architectural and design features of the room are highlighted, from ceiling to floor. Embrace the whole range of lighting sources available from pendant lights, recessed lights and chandeliers, to track lighting, lamps and spot lighting. I advise customers to vary the lighting in a room to create little pockets and pools of light. Accent lighting can then be used to highlight a piece of artwork, plants or architectural features in the room. At Industville, our exclusive finishes are available in an array of lighting options, making it easy to mix and match different lights to create a layered yet coordinated scheme throughout your space. Ensure Outdoor Areas are Well-Lit Don’t forget lighting for outdoor areas, where safety is a key factor. Try to match the style and identity of the lighting indoors, keeping the theme flowing from inside to out. Industville offer a great range of complementary outdoor lighting styles all of which carry the necessary IP65 rating. Choose Custom Lighting to really stand out from the crowd Statement lighting is having a moment with oversized or industrial chandeliers bringing all out glamour. The latest innovations mean that you don’t have to completely overhaul a scheme in order to make a difference. One of the biggest trends, which is expected to continue to grow in 2021, is custom design. In order to meet this desire, we have created a lighting collection which is customisable, and with interchangeable shades, there are over 1,000 possible combinations to be created. Whether you want to create a dramatic installation in a hotel lobby to really wow your guests as they come in, or require specialist sizes and finishes, we look forward to creating the exact vision you desire. For more information and lighting options head over to www.industville.co.uk

Contract Lighting

Nature-inspired lighting with Hudson Valley Lighting Group For the better part of a year, we have spent most of our time indoors and have been looking for ways to bring the outdoors in, replicating the harmony and peace which being outside brings. Natural textures and nature inspired colours create a beautiful interior scheme that stimulates wellness and calm. The perfect way to do this is with some stunning nature-inspired luxe lighting fixtures which can also form a central focus to the room. Hudson Valley Lighting Group has a great range of elegant and timeless pieces to choose from that are guaranteed to add a bit of natural charm to any contemporary living space. Utopia Chandelier With its style inspiration taken from 1950s Italy where the likes of Gio Ponti made sculptural lighting design popular, this piece offers a refreshing twist of its own with the use of stunning acacia wood shades. The striking depth and texture of the fixture makes it a design classic that is often prevalent in the modern, fashion-conscious home. Also available in a white and metal colourway with polished brass accents, which brightens up the home with its bold

monochromatic style that will match any interior theme with ease. Shown in black brass and Acacia Wood, this fixture is available in three varying-sized chandeliers, a striking drop pendant and a traditional wall sconce. Carayes Chandelier With its warm tan colouring that has you dreaming of the sunset on a hot day, Carayes evokes a flavour of the tropics blended with a sleek industrial shape. Hand-cut pieces of sustainable rattan form the shade, its natural texture creating an inspired contrast with the stainless-steel accents. This gorgeous design by Martyn Lawrence Bullard is the perfect combination of vintage style while also feeling innately modern. Available in Natural Rattan Stainless Steel in two chandelier sizes, and a traditional wall sconce. Balboa Pendant This striking pendant is comprised of sustainably harvested rattan in a calming wave pattern, enhancing a room with its outdoorsy design inspired by natural elements. The alluring decorative pendant consists of three layers: an inner candelabra body,

middle fabric shade, and outer woven form. Paired with the right furniture, you can create a minimalist and functionalist ambience that encapsulates true Scandinavian style. Less is more when it comes to the Balboa pendant, let the lighting do all the talking. Available in a classic Bronze finish with a choice of 3 varying-sized pendants and a traditional but timeless wall sconce. Rockstar Pendant With its eccentric, colourful design, the Rockstar pendant encapsulates the room. Multiple unique flat pearl-like pieces are suspended on gold hoops in this vintage stylish design. Finished with a gold Leaf coating which exudes luxury, the candelabra-shaped fixture is the perfect way to give character to any home. Also available as a wall sconce if your preference is to brighten up smaller corners of the room, making the design more subtle but still striking. Milan Pendant Gorgeous gold and clear butterflies gleam in the light, evoking a spring to summer mood in the beautiful Milan fixture. The Venetian glass butterflies are hand-blown and dance around a gilded metal frame in this fantastical fixture. Using an ancient Italian technique known as piastra, there is an amber smoke running through the glass of each handmade butterfly. Inspired by vintage Murano pieces the worldly Martyn Lawrence Bullard collected along his travels around the globe, this charming piece is available in a small or large pendant, or to add a bit of romance to a room in a subtle and style way, opt for the classic wall sconce. Breuer Pendant From inside a robust ring of hand-harvested Malacca, Breuer’s half-obscured circular diffuser lights up a room. This green material, woven skilfully, makes for a great textural layer to add to your space, the fixture’s shape adding sizable dimension and contrast. As ever, the piece will look beautiful in an eccentric space, but will also add flavour to a more minimal-styled space, such is Hudson Valley Lighting Group’s style that produces pieces that can find a home in nearly any space. The Breuer fixture which will give your home all the rustic charm it needs is available in a small or large-sized pendant. For more information, please visit www.hvlgroup.com

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Cosentino introduces five soft, monochrome colours to its protected natural stone range, sensa by Cosentino® Five new soft, monochrome quartzite and granite colours from Brazil and India join the Sensa by Cosentino® range of protected natural stone surfaces. As with all Sensa by Cosentino® colours, the new colours are highly resistant to stains thanks to the revolutionary Senguard NK protection, developed exclusively by Cosentino. Colours are easy to maintain and suitable for both indoor and outdoor use, including façades. Sensa by Cosentino® in Silver Grey and Siberia The world leader in the production and distribution of innovative surfaces for architecture and design, the Cosentino Group is excited to launch five new soft, monochrome colours to its innovative range of protected natural stone surfaces, Sensa by Cosentino®. The new colours; Siberia, Platino, Vancouver, Silver Grey and Graphite Grey, have excellent resistance to stains as they have been treated with the revolutionary Senguard NK antistain protection, developed exclusively by Cosentino’s Research and Development team for its natural stone range.

“With this launch, we intend to respond to market demands by adding soft colours and tones to our Sensa by Cosentino® portfolio, as well as different matte finishes and, above all, exclusive and distinctive materials”, says Francisco Guzmán Gutiérrez Martos, Product Manager of Sensa by Cosentino®. Sensa by Cosentino® in Silver Grey Five New Colours: Siberia: This Brazilian quartzite features a white background reminiscent of pristine Siberian snow, contrasted with a delicate scattering of black speckles. Platino: A beautiful quartzite from the depths of Brazil, its mineral composition gives a sense of purity, while its distinctive veins evoke the movement of ocean waves. Its leather finish (without gloss and special texture) can help to bring balance and harmony to any interior space. Vancouver: This Brazilian quartzite’s white background constants against a varied range of veins spanning thick, narrow, wide, intertwined and separated. The result is an array of unique, beautiful patterns which excite the seNses.

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Silver Grey: Uniform and bold white veins run horizontally across the deep grey surface of this Brazilian granite, giving warmth and serenity to any interior space. Graphite Grey: This grey granite from India displays a unique character and colour thanks to Cosentino’s exclusive Carese finish, which gives it a distinctive texture and glossy appearance. Thanks to the unique and pioneering Senguard NK protection, the full range of Sensa by Cosentino® offers excellent resistance against aggressive substances and acids as well as being scratch-resistant and easy to maintain on a daily basis. This UV-resistant treatment allows Sensa by Cosentino® surfaces to be used in both indoor and outdoor applications, making it the ideal surface of choice for worktops, flooring, cladding, façades, and more, while allowing the stone to breathe and maintain its natural colour. Furthermore, thanks to its NSF certification, Sensa by Cosentino® surfaces are proven safe to use in areas for food preparation.

Sensa by Cosentino® in Graphite Grey Certified with a 15-year warranty, the Sensa by Cosentino® range offers a comprehensive assortment of colours with classic beauty and cutting-edge technology, which can work for even the most ambitious interior designs. It is perfect for those who love nature and the unique beauty of natural stone but need a high quality, resistant material with an outstanding performance. The new Sensa by Cosentino® colours have been developed at Cosentino Latina, the company’s subsidiary specialising in granite and quartzite. Located in the Brazilian city of Vitória, Cosentino Latina is one of the main exporters of natural stone in Brazil, as well as the only production plant Cosentino has outside its industrial park in Cantoria, Almeria (Spain). Sensa by Cosentino® starts from £350 per square metre and is available through a network of approved fabricators, kitchen studios and retailers. For more information please contact Cosentino UK on 01256 761229 or visit: www.cosentino.com

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Change the way you power-up your smart device with a state-of-the-art worktop, designed with dedicated charge point! Wharf Worktops, one of the UK’s leading range of seamless solid surfaces has mastered a pioneering technique to seamlessly integrate wireless charging technology beneath the surface of its worktops. Simple and efficient, this modularstyle system uses a SupaPowa® transmitter with Qi® technology, which allows electricity to pass between a transmitter and receiver coil that sit in close proximity. Qi® technology is compatible with over 200 different models of smart device and the leading range of manufacturers that work with the Qi standard include Apple, Asus, HTC, LG Electronics, Motorola Mobility, Nokia, NuCurrent, Samsung, BlackBerry, Xiaomi and Sony. Modern and stylish, the worktop lights up when your device is on-charge and for added convenience, Wharf Worktops can even inlay a contrasting disc of material within its range of Seamless Select® or Seamless Makeover® worktops, meaning the location of the charge point can be clearly visible to all users: day and night! Rob Bullen, Managing Director, Wharf Worktops says, “With a growing reliance on digital communication and media technology in the home, we have noted that the modern kitchen now typically features a hero island unit, which is multi-purpose and designed for cooking, dining, socialising and home office work.

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This has led to power outlets being in high demand in the kitchen and by using portable technology, homeowners are inheriting unwanted charging cables that in turn, are spoiling their beautiful and clear kitchen work surfaces.” The company is proud to bring the very best technology to the UK kitchen, so that more of its customers can benefit from increased connectivity at a time when the ‘smart home’ and supporting technologies are now hitting the mainstream. Hygienic surfaces also play a huge role in the home right now, with highly efficient, multi-functional spaces that do not compromise on design or quality of materials becoming essential. By harnessing the benefits of SupaPowa®, the latest homebuilding and renovation projects can benefit from a solid seamless worktop that is completely waterproof, easy to clean and able to facilitate a huge variety of tasks from food prep and dining, through to studying, home office work and now, charging a smart phone or tablet! If you would like to specify a Seamless Select® or Seamless Makeover® worktop with integrated SupaPowa® charging technology, please contact Wharf Worktops and mention this unique design feature: For more information call, 01730 812 822 email: sales@seamlessworktops.co.uk or visit: www.wharfsolidsurface.co.uk

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Wyndham Hotels & Resorts reveals ultimate post-lockdown family escapes Dreaming of the day when restrictions lift and we can rediscover the world with family? Whether travellers are looking to relax and rejuvenate, sample local cuisines or simply spend time with loved ones, Wyndham Hotels & Resorts is well equipped to ensure families of all ages have the holiday of a lifetime, at one of the company’s many family-friendly hotels across Europe. Families can take advantage of Wyndham’s ‘Stay Longer & Save’ promotion through the brand’s Wyndham Rewards® programme, offering a generous saving of 20% on nightly rates, on bookings of three nights or more*. The group has revealed six of its best hotels to visit for a post-lockdown family holiday, all with spacious rooms and activities for all ages. From exploring Greek archaeological sites to golf holidays, here are just a few suggestions for where to go and reconnect as a family in 2021. Wyndham Grand Novi Vinodolski Resort, Croatia Overlooking the crystal-clear waters of the Adriatic Sea with panoramic views of the unfolding mountaintops, Wyndham Grand Novi Vinodolski Resort offers an idyllic family getaway. The resort caters for the whole family with a selection of Premium and Deluxe apartments which can sleep

up to six people and come with separate kitchen and living spaces, for ample space for families to spread out and relax. Kids can enjoy the selection of children’s pools and playrooms in the kid’s club as well as the Pirates’ Island playground, while parents can unwind with a revitalising day at the spa and fitness centre.

On the island of Crete guests can explore the local vineyards and olive groves, partake in water sports on nearby beaches, or soak up the local culture with a visit to some of the island’s museums and historic monuments.

For further exploration, Wyndham Grand Novi Vinodolski Resort is just metres from the beach, whilst families can also discover nearby Risnjak National Park or island hop between neighbouring islands Kosljun and Prvić.

Located in the picturesque town of Brauron, just one hour from the centre of Athens, this beachfront hotel is the perfect base for families. Guests visiting Dolce by Wyndham Athens Attica Riviera can spread out in style when staying in the 38 sqm Executive Family Maisonette. Sleeping up to five guests and spread across two floors, the maisonette comes complete with cosy wooden furnishings, a separate living space with mountain views. Guests can get involved in the hotel’s live music, folklore dancing and the weekly entertainment programme, as well as keep active with mini soccer, table-tennis, water sports, tennis and basketball available.

Room rates for a Premium Apartment based on 2 adults and 2 kids start from €380 (£344 approx.) per night during the school summer holidays 2021. Wyndham Grand Crete Mirabello Bay, Greece Set in the verdant hillsides of Lassithi by the waters of the Cretan Sea, Wyndham Grand Crete Mirabello Bay offers activities to suit all ages. Families can keep active on the tennis courts or beach volleyball court, play a round of golf at the nearby Crete Golf Club, or take a swim in one of the outdoor kids or adult pools. Wyndham Grand Crete Mirabello Bay offers a range of rooms to suit families including spacious maisonettes and family rooms sleeping four with two separate bedrooms, all with double and twin beds and garden or sea views.

Dolce by Wyndham Athens Attica Riviera, Greece

Families can brush up on their history knowledge with visits to The Sanctuary of Artemis, an Archaic site devoted in classical times to the Greek goddess or the Archaeological Museum of Brauron both within close proximity to the hotel. Room rates for an Executive Family Maisonette based on 2 adults and 2 kids start from €340 (£295 approx.) per night during the school summer holidays 2021. Dolce by Wyndham CampoReal Lisboa, Portugal A peaceful haven in the heart of the protected landscape of the Socorro and Archeira Mountains in Torres Vedras, this leading golf resort gives both adults and children the opportunity to put their putting skills to the test. Guests can choose from a wide selection of both catered and selfcatered accommodation suited for families, including an expansive villa sleeping up to eight with four bedrooms and its own kitchenette, garden and outdoor pool. After a day of playing golf, adults can unwind by relaxing in the spa or pool, whilst kids can have fun at the hotel’s Welly Kids Park equipped with a range of activities for children ages 2 – 12 years old. Located in Torres Vedras, just a 30-minute drive from Lisbon, Dolce CampoReal Lisboa offers the perfect home base to explore the Portuguese countryside. Guests can discover the culture and history of the area

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with a visit to the Monastery of Alcobaça, a UNESCO World Heritage site or visit one of the region’s wineries or beaches. Room rates for the Villa based on 2 adults and 2 kids start from €405 (£352 approx.) per night during the school summer holidays 2021. Wyndham Grand Algarve, Portugal Nestled within the distinguished Quinta do Lago area in the heart of the Algarve, Wyndham Grand Algarve offers the perfect break for families. Parents can enjoy some quality time together by the pool or indulge in a couple’s treatment at the spa whilst kids will have the holiday of a lifetime making arts and crafts at the Hakuna Matata club. Ideal for families, the modern two-bedroom Sunset Suite accommodates up to five guests, and offers separate living space and garden views, whilst the ultra-spacious penthouse Sunset Suite features threebedroom suites with emperor beds, as well as a balcony, kitchenette and lounge. In the local area, guests can embark on a jeep safari through Ria Formosa Natural Park, take a hot air balloon ride from the Lagos Aerodrome, or enjoy a game of golf at the world-renowned, Quinta do Lago golf resort. Room rates for The Penthouse Sunset Suite based on 2 adults and 2 kids start from €531 (£462 approx.) per night during the school summer holidays 2021. Akti Imperial Hotel & Convention Centre Dolce by Wyndham, Greece Akti Imperial Hotel & Convention Centre Dolce by Wyndham is the ideal hub for families looking to visit and explore the ancient city of Rhodes. Guests can visit nearby top attractions like the Palace of the Grand Master of the Knights of Rhodes, a medieval castle turned museum, and the Archaeological Museum of Rhodes full of treasures dating back 7,000 years. After a day of exploring, guests can take a dip in one of the five refreshing pools, relax with an indulgent treatment at the spa or sunbathe on Ixia Beach whilst kids can play in the supervised playground and children’s pool with water toys. The hotel’s junior suites offer comfortable accommodation for families of four, with a minibar, safe and sea views. In the surrounding area, guests can take a short drive to the charming fishing village and archaeological site of Lindos, soak up the island’s natural beauty at idyllic beaches like Elli, Zephyros, and Kallithea, or visit the historic Rodini Park, full of peacocks and the forest of Petaloudes. Room rates for a Junior Suite based on 2 adults and 2 kids start from €425 (£367 approx.) per night on the ultra-all-inclusive meal plan, for a minimum stay of 5 nights, during the school summer holidays 2021.

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New luxury hotel brand opening three Scottish golf hotels Marine & Lawn Hotels & Resorts will premiere this summer with the opening of Rusacks St Andrews and Marine North Berwick, followed by Marine Troon in 2022 Adventurous Journeys (AJ) Capital Partners is pleased to announce the launch of Marine & Lawn Hotels & Resorts, a new collection of luxury hotels along the Scottish golf coasts. Marine & Lawn properties are now accepting bookings for summer 2021, with upcoming openings including Rusacks St Andrews in St Andrews, Scotland and the Marine North Berwick in North Berwick, Scotland. Marine Troon will also be open throughout 2021 and will officially join the Marine & Lawn collection in 2022, when its renovations are completed. Marine & Lawn will welcome travellers from across the globe to the birthplace of golf, offering handcrafted experiences rooted in service and prime access to Scotland’s most prestigious golf courses. Each Marine & Lawn property will establish a unique sense of place for guests, weaving the legends of centuries of golf history into design details throughout each hotel. “We’re excited to open the first Marine & Lawn properties this summer and provide travellers with distinct, once-in-a-lifetime experiences along the storied coasts of Scotland,” said Ben Weprin, AJ Capital Partners Founder and CEO. “Our team has

long been enamoured with the rugged beauty of the region and the rich history of Scottish golf, and these properties will sing in celebration of these distinguished traditions. From avid golfers and bucket list travellers to those looking for a leisurely long weekend, our properties will offer a welcome respite for all.” AJ Capital has partnered with restaurant developer, White Rabbit Projects, to launch and run all food and beverage outlets at Rusacks and Marine North Berwick. Each hotel will offer distinct destination dining options, providing epicurean experiences suited for locals and guests alike. White Rabbit Projects is behind some of the most exciting hospitality concepts in the U.K. including Kricket, Lina Stores and Island Poké. With input from local suppliers throughout Scotland, the range of culinary offerings will encompass restaurant, bar and café concepts as well as a standout rooftop bar and restaurant at Rusacks St Andrews that will overlook the world famous Old Course and West Sands Beach. “We’re committed to creating spaces worthy of the destinations they call home,” said Phillip Allen, AJ Capital Partners

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Chief Development Officer, International Markets. “Each Marine & Lawn property will distinctly balance past with present, providing a level of excellence in service as distinguished as the prestigious golf courses synonymous with the region.” Rusacks St Andrews - opening June 2021 Rusacks St Andrews will offer 123 guest rooms, as well as a range of culinary offerings, including a traditional Scottish pub and the rooftop bar and restaurant overlooking the 1st and 18th holes of the Old Course at St Andrews and the North Sea. The renovated property includes a 42,000 square foot expansion which will house additional guest rooms and the rooftop concept. Starting rates begin at £219. Marine North Berwick - opening June 2021 Marine North Berwick will offer 84 guest rooms, two unique food and beverage concepts and 6,000 square feet of flexible meeting and event spaces. The hotel will also offer a spa, pool and fitness centre. As part of a comprehensive interior and exterior renovation, the ‘Grand Old Lady’ will be restored to her former glory as a luxury landmark on Scotland’s Golf Coast. The hotel overlooks the 16th hole of the historic

West Links course at North Berwick Golf Club and boasts scenic views of the Firth of Forth and Bass Rock. Starting rates begin at £189. Marine Troon – open in 2021; joining the Marine & Lawn collection in 2022 Marine Troon on the Ayrshire Coast will be open throughout 2021, but will officially join the Marine & Lawn Collection in 2022. With 89 guest rooms, the hotel will offer two unique food and beverage concepts, expansive meeting and event spaces and a new fitness and leisure centre with an indoor pool, squash court, sauna and steam facilities. The hotel will provide unobstructed views of the 1st and 18th fairways of Royal Troon’s Old Course, which has played host to nine Open Championships. Marine & Lawn Hotels & Resorts will join AJ Capital Partners’ growing portfolio of hotels throughout the United Kingdom. AJ Capital additionally owns and operates the Randolph Hotel in Oxford, England and the Cambridge Hotel in Cambridge, England, both of which will relaunch as part of Graduate Hotels® in summer 2021. For more information on Marine & Lawn, please visit: ccmarineandlawn.com

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Sala Bang Pa-In, A new boutique hotel set to open on Bangkok’s Chao Phraya River Sala Hospitality Group, Thailand’s homegrown design-led hospitality company, has unveiled the latest addition to its curated collection of beachfront resorts and boutique hotels: sala bang pa-in, a chic 24-key riverside retreat that allows guests to escape the city, unwind in nature and learn about Thai history. With a fleet of boats awaiting to transport guests on immersive excursions, including complimentary transfers to and from the Summer Palace, every traveller can uncover the rich heritage of a charming yet relatively undiscovered part of the Kingdom. Scheduled to open its doors on 1 May 2021, sala bang pa-in will become the group’s ninth property in Thailand and the fifth member of sala boutique, a portfolio of intimate hotels situated in picturesque locations, many of which are filled with historical significance. Nestled on an island in the Chao Phraya River between Ayutthaya and Bangkok, Thailand’s ancient and modern capitals, Bang Pa-in is an exceptional addition to this anthology. This also marks the latest collaboration between SALA Hospitality Group and Twitee Vajrabhaya Teparkum from the Department of Architecture Co., the acclaimed Bangkok-based design studio, following the successful openings of Six Senses Samui and SALA Phuket Mai Khao Beach Resort. In the era of the Ayutthaya Kingdom, it is said that King Ekathosarot (reign from 1605 to 1620) was shipwrecked on an island in the Chao Phraya, Thailand’s “River of Kings”, as he sailed to the royal palace. There he met a woman living on the island and fell in love. Their alleged son, King Prasat Thong (reign from 1629 or 1630 to 1656) decided to build a palace in Bang Pa-in, as a tribute to the home of his mother. Today, this “Summer Palace” remains an enchanting attraction that echoes the elegance of a bygone era, and guests at sala bang pa-in will be able to discover its secrets with complimentary daily boat services. Celebrating this destination’s vivid backstory and natural beauty, sala bang pa-in is a contemporary boutique retreat that puts guests on the doorstep of the Summer Palace. The hotel houses just 24 deluxe rooms and pool villas, all of which reflect a modern minimalist design concept and cutting-edge technology, such as high-end

sound systems with smartphone connectivity, LED TVs and Espresso machines in every villa. Each spa-inspired bathroom comprises a separate bathtub and rain shower, and all 10 villas open out onto expansive riverside terraces with daybeds and private pools. The top room category, the spectacular three-bedroom river view presidential pool villa, offers 484 square metres of indoor and alfresco living space, making it ideal for families and groups of friends. Endless days can be spent exploring this intriguing area aboard the hotel’s own handcrafted 40ft wooden motorboat built by a renowned local boat builder in Ayutthaya, which offers river cruises to the Summer Palace (included in the room rate), along with daily sightseeing tours and sunset cocktail cruises. Alternatively, a luxurious 26ft speedboat is available for half and full-day private charters and intimate group events. Bang Pa-in is an enticing option for visitors who want to embrace the great outdoors, with plenty of scenic cycling routes to and from the hotel, including a 50km loop that encompasses Ayutthaya and the Summer Palace, and secure bike parking at the hotel. Guests can also jog along a path that winds around the property and along the riverbank, relax with in-room spa and massage services, or plunge into the inviting outdoor swimming pool, which stretches 30 metres along the waterfront. Mr. Volkert Geertsen, Cluster General Manager adds “The Chao Phraya is a legendary river that weaves timeless tales of Thailand’s past as it winds through the landscape. Now for the first time, curious explorers can discover the fables and folklore of Bang Pa-in, the home of the Summer Palace, while staying in a boutique hotel that delivers world-class experiences for couples, families and groups alike. Just a short distance from Bangkok, yet surrounded by unspoiled scenery, this is a captivating destination for urbanites who want to escape the city and unwind in peace and tranquillity. We look forward to welcoming guests to sala bang pa-in, demonstrating our trademark sense of style and showcasing the grace and grandeur of Old Siam.” Reservations for sala bang pa-in can be made now for stays from 1st May 2021. Rates start from £120 per room per night, including breakfast and river transfer to the Summer Palace. Book now at salahospitality.com

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Are these the best swimming pools in the world? Grifco PR’s roundup of pools with epic views to inspire wanderlust With inspiration for every kind of wanderlust bucket-list, here’s our pick of the world’s most stunning swimming pools - in private, rentable homes and some of the finest hotels big and small around the world. From the deserts of California to the tropics of St Lucia, each pool - be it infinity, wrap around or thermal - has jaw-dropping views in breathtaking locations. We hope they inspire you to plan for brighter days ahead. Restored Monastery & Spa in the Tuscan Hills, Italy Suspended from the hillside on which it sits, this saltwater infinity pool appears to merge with the distant Mediterranean Sea, with vast views over the Tuscan landscape. Exclusive to the private membership community Stay One Degree, this 6-suites home has been beautifully restored and can host up to 20 guests. Price: EUR 10,715 to 19,286 Per Night

Mirrored desert home with an indoor pool spanning the length of the property California - Desert Cities, Joshua Tree Anchored into the spectacular Californian desert, this unique solar-powered home has an entirely mirrored exterior, cleverly blending it into the landscape, leaving the house almost invisible to the eye. A vast swimming pool occupies the entire length of one side of the house - a stark contrast to the barren surroundings seen through floor-to-ceiling windows. At one end of the pool is a large white screen where films can be projected, and the water changes colours at night, creating fabulous effects under the star-filled skies. Villa exclusive to Stay One Degree, sleeps up to 8 guests in 4 bedrooms. Price: From USD 5,600 to 7,840 Per Night Vast Outdoor Pool in the Winelands of South Africa - Western Cape, Franschhoek Set amongst the vineyards of South Africa’s Franschhoek region, this stunning villa’s private outdoor pool is the jewel in its crown - the

perfect spot to soak up the glorious weather. With panoramic views of the surrounding mountain range and perfect situation in the lush green gardens, guests can truly enjoy the great outdoors in one of South Africa’s most stunning landscapes. Villa exclusive to Stay One Degree sleeps up to 13 guests in 6 bedrooms. Price: From USD 2,985 to 4,276 Per Night In-room infinity pools overlooking the majestic Pitons at Jade Mountain St Lucia, St Lucia Set high in the hills of St Lucia, five-star luxury resort, Jade Mountain has 24 open-air Infinity Pool Sanctuaries and 5 Sky Jacuzzi Suites – each of which have been built without a fourth wall so that guests have panoramic views of the Caribbean Sea and one of the most arresting sights in the world, the World Heritage Piton Mountains. Designed by architect and owner Nick Troubetzkoy, all Infinity Pool Sanctuaries are individual works of art and ranges in size from 400 - 900 square feet, each unique in both colour and shape. Price: From US$1,110 a night based on double occupancy. Rates are subject to 10% service charge and 10% VAT. Take in the Sea and Mountain Views from the Infinity Pool Villa Sueno Mallorca Set on a hillside in the Tramuntana Mountains on Mallorca’s west coast, Villa Sueno offers stunning sea and mountain views from its impressive infinity pool that gives the illusion that you are swimming out to sea. Price: 2021 rates start from £23,412 for a seven-night stay for 12 people. To book, visit www.oliverstravels.com or call 0800 133 7999. Swimming With Elephants at Victoria Falls Safari Club, Zimbabwe Built on a plateau overlooking the Zambezi National Park, the whole of Victoria Falls Safari Club offers unparalleled views of the flora and fauna of Zimbabwe from above. In particular, the tranquil pool area is the perfect place to unwind after a day visiting the Falls, spotting the Big Five on a game drive, or cruising down the Zambezi River. With a cocktail in hand, guests can relax in the two-tiered swimming pool with a view of the endless plains below, where elephants are known to wander. Nightly rates from $298 on B&B basis during low season (Jan-June) & from $332 on B&B basis during high season (July-Dec).

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Soak In The World Famous Thermal Waters at Grand Resort Bad Ragaz, Switzerland The wellness resort’s Helena bath provides guests with the opportunity to bathe in the world-renowned thermal waters which are sourced from the neighbouring Tamina Gorge. The historic 19th century pool is set in impressive surrounds and offers a relaxing setting for guests, where they can enjoy, and benefit from, these healing waters. Famous for its effect on the body, the water is naturally sourced at 36.5° Celsius and its rare composition is believed to trigger positive reactions within the body, with people travelling to experience the mystic thermal springs since 1242. Grand Resort Bad Ragaz is one of Europe’s leading wellness and medical health destinations. Nightly rates start from 740 CHF (£590) for a double room at Grand Hotel Quellenhof, with breakfast and access to spa A Nature Loving Haven at Pangkor Laut Resort, Malaysia YTL Hotels’ Pangkor Laut Resort is an exclusive private island off the west coast of Peninsular Malaysia. Nestled comfortably into its jungle island habitat, every element of the resort brings nature and comfort together in perfect harmony. The resort is not just famous for its celebrity clientele (including the likes of the late Pavarotti, Joan Collins, Nick Faldo and Sir Jackie Stewart) but it’s stunning infinity pool. The crystal clear pool stretches along the front of the resort, blending seamlessly into the emerald green bay and bright blue sky. With panoramic views of the Malaysian coastline there is no better place to take a peaceful dip and experience nature’s healing tranquility. Price: Nightly rates start from £270 per night A Tropical Paradise at The Ritz-Carlton, Koh Samui, Thailand The Ritz- Carlton, Koh Samui is one of YTL Hotels’ most tropical paradises, tucked away on the northeast coast of the Thai island. Offering exquisitely designed pool villas cocooned in your personal hideaway, guests can relax in their private pool sipping on piña coladas made from local coconuts on the island. For something more adventurous, the resort possesses the only ocean swimming pool in Thailand and it remains the largest one of a kind swim reef within a resort in Southeast Asia. Price: Nightly Rates from £270

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Marina Bay Sands - Jean Michel Gathy Singapore Imagine swimming to the edge of the world’s largest rooftop infinity pool and gazing down on the glittering expanse of downtown Singapore from 57 levels above. This iconic swimming pool - 150m in length - was designed by renowned architect and designer Jean-Michel Gathy of Denniston International, and is designed in such a way that its sides are almost completely invisible, leaving the illusion that the water overflows the pool. Achieving this 200 metres above ground required design and engineering precision, and is a feat in itself. Watch Elephants At The Watering Hole at Wilderness Safaris King’s Pool, Botswana Wilderness Safaris King’s Pool Camp showcases the company’s commitment to driving sustainable ecotourism in this remarkable wildlife destination. King’s Pool overlooks a sparkling oxbow lagoon, and its eight rooms and one luxurious suite blend effortlessly with the camp’s pristine wilderness surrounds. Guests can enjoy the infinity pool while catching sight of elephants, zebras and giraffes at the watering holes. Nightly rates start from £1,055 per person sharing (based on today’s exchange rate). Natural Biolago Pool situated at Stunning Tuscan Villa, Veneto, Italy Situated just 2km from Padua Golf Club in the heart of the Euganean Hills, this charming stone-built villa sleeps six with a private natural pool and alfresco lounge area. The stunning ‘biolago’ pool is made from natural resins, purified with Himalayan salts and is shaped like a beach with hydromassage jets for the ultimate relaxation. Its novel design and amazing views of mountains, olive groves and vineyards make it a cut above the rest. Villa exclusive to Tuscany Now & More. Price: Weekly rates from £2,433 Discover Sparkling Sea Views in the Double Level Signature Infinity Pool at OMMA Santorini, Greece OMMA Santorini boasts the luxury of space, not commonly found with hotels on this Greek island. At the centre of this blissful haven is the extraordinary double level signature infinity pool which overlooks the Caldera and is one of the largest pools on the whole island. With no surrounding properties in sight, OMMA Santorini promises a feeling of sanctuary with boundless splendour, providing a place to escape in pure privacy and peace. OMMA Santorini is opening in May 2021, following a soft launch in 2019. Price: Nightly rates at OMMA Santorini start from 670 Euros.

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Immersed In A Maze of 17th Century Buildings At Crillon Le Brave Provence, France Crillon Le Brave lies in an exquisitely authentic natural setting, nestled within a maze of 17th century buildings. Guests will feel ultimate tranquility whilst cooling down in the pool while surrounded by gorgeous quaint buildings, with sprawling views of neighbouring vineyards and picture-perfect Provencal countryside. Nightly rates at Hotel Crillon Le Brave start from 350 Euros on a bed & breakfast basis.

Travel

Coming up next month in our May Issue, Features on: Safety & Security • Contract Furniture & Furnishings • Housekeeping & Laundry Equipment • Outdoor Solutions

‘As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations’ ‘If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com. The closing deadline for the May issue is 21 April.’

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