Warm Welcome Magazine - February Issue by Ryan Leon Media

February Issue Astreea Igloos - the most sought-after dining experience

NRB set to be first major industry show of the year

Luxury hotel packages for Valentine’s and Galentine’s escapes

Pages 10-11

Pages 16-17

Pages 42-43

warmwelcomemagazine.com

Contents 4

Hotels

Commercial Coffee

Uniforms & Workwear

Drinks & Spirits

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Further UK growth for Valor Hospitality following Edinburgh hotel appointment Valor Hospitality Partners has been appointed to manage the Courtyard by Marriott Edinburgh hotel, the international hotel management company’s first property in the city. The appointment follows a period of significant growth for Valor, which saw its UK portfolio more than double in 2021, after 17 IHG hotels were placed under its management. Valor also recently strengthened its portfolio further, with the addition of two new luxury properties in development in world renowned golf resorts St Andrews, Scotland and Dunluce, Northern Ireland. Courtyard by Marriott Edinburgh is a 4-star 240-bed hotel located in the heart of the Scottish capital, combining heritage and style, with innovative design and locally inspired furnishings. It is the first Courtyard branded hotel within Valor’s portfolio and is also the latest Marriott brand that the company has managed since its successful launch of the very first two AC by Marriott hotels in the UK, back in 2016. Brian McCarthy, managing director of UK and Europe at Valor Hospitality, said: “We continue to grow here in the UK, with close to forty hotels now operating under our leadership and we are delighted to be given this opportunity to expand into Edinburgh. “We have aspirations to continue to grow and fully develop our business, which is founded on creating exceptional levels of employee engagement, delivering commercial excellence and maximising returns for the partners who choose and trust us to work on their behalf.” Euan McGlashan, global co-founder and CEO of Valor Hospitality, adds. “Hailing from Edinburgh personally, the city holds a special place in my heart. This in addition to our partnership with renowned chef Roy Brett and his Ondine Restaurant, means we are bringing our own very special brand of hospitality to this incredible city” The addition of the Courtyard by Marriott Edinburgh takes Valor Hospitality to 85 hotels managed globally, covering IHG, Marriott, Hilton and independent luxury brands. www.valorhospitality.com

Hotels

What is romance in the 21st century asks top wedding venue THE North East’s most romantic wedding venue is calling out Cupid, by putting the very concept of 21st century romance under the microscope.

managership, he wants to discover if the traditional symbols of romance – red roses, candlelight and rings presented by nervous grooms on bended knee – still hold sway.

Lumley Castle, now a four-star hotel on the River Wear at Chester-le-Street, County Durham, has been the setting for thousands of courtships, proposals and weddings over the past six centuries.

Or if 21st century romance is a million miles away from the hearts and flowers sentimentality popularised by our Victorian forbears and perpetuated by hotels and greeting card manufacturers.

But now, as Valentine’s Day – one of the busiest dates in the hospitality calendar – approaches, the man at the hotel’s helm is questioning if the industry as a whole has an outdated view of romance.

“Every year hotels across the country – mine included – offer Valentine’s deals,” he said, “which feature a menu of added extras such as red roses, sparkling wine and candlelit meals.

Former Michelin starred chef turned AA hotel inspector Gordon Cartwright took over the running of Lumley Castle Hotel during lockdown.

“That was considered to be the height of romance a generation or two ago, but is it still? Is that what modern couples – who might be same sex or trans – want?”

And, as it prepares to welcome its first Valentine’s guests under his general

So, with less than a month to go until the big day, he is calling on loved up couples across

Hotels

the UK to tell him what romance looks like in 2022. “I want to know; what’s their definition of love, how they know they have found the right person, how they know it’s love and not just a fling, if it’s still important to get engaged and why couples still want to get married,” he said. “I want to know if we, as an industry, are still following a romantic model that’s no longer relevant,” he said. “If we are, then we need to know and we need to change – and change quickly.” Anyone who wants to share their views on romance in the 21st century can follow Lumley Castle’s Facebook Page and join the active discussion. The hotel is also offering a Valentine’s meal worth £138 to the contributor of the best post.

Radisson Hotel & Apartments Dammam Industrial City reopens following refurbishment and rebranding Radisson Hotel Group is pleased to announce the re-opening of Radisson Hotel & Apartments Dammam Industrial City following a rebranding and extensive refurbishment of the existing Park Inn by Radisson Hotel & Apartments Dammam Industrial, the only international 4-star hotel in Dammam Second Industrial City. Located in the heart of the buzzing business district near Half Moon Bay Beach, famous for its sandy beaches, Radisson Hotel & Apartments Dammam Industrial City is just a 35-minute drive from King Khalid International Airport, with access to numerous nearby businesses and offices. The hotel is close to the popular Dhahran Mall and Modon Lake, the Kingdom’s largest artificial lake with a 4-kilometer footpath surrounded by greenery. The hotel’s 201 spacious rooms, 104 apartments, and common areas have been redesigned to feature a fresh, modern, and stylish atmosphere. Guests can enjoy access to the fitness center, pool, and spa, for a simply delightful stay. The hotel also offers two restaurants and a lobby lounge. RBG restaurant offers a casual dining experience where guests can savor grilled international dishes for lunch or dinner, as well as the

famous ‘Super Breakfast’ buffet to start the day. For a taste of Italy, guests can enjoy lunch and dinner in the soon to open Bocca Buona restaurant, where chefs will serve pizza and pasta straight from the open show kitchen. Guests looking for a tasty snack and a hot drink, can visit Modon Café in the lobby lounge which will also showcase live sports. Tim Cordon, Area Senior Vice President, Middle East, and Africa at Radisson Hotel Group, says, “We are delighted to rebrand the hotel to our fast-growing upscale brand, Radisson, which has been well-received across the Middle East due to its natureinspired aesthetic and its ability to enable guests to focus on a work/life balance and find harmony in their travel experience. The hotel complements our current hotel portfolio in Saudi Arabia, a region that remains a key market for us. We are excited to bring the Radisson brand to Damman, an upscale hotel ideal for business or leisuretravelers alike.” Radisson Hotel & Apartments Dammam Industrial City welcomes events of all sizes to the heart of Dammam’s business district. Facilities include a ballroom, two versatile meeting rooms that can accommodate up to 490 guests, seven offices with natural daylight, and a 530 square meter space for

Hotels

receptions, pre-function gatherings, and coffee breaks. In addition, each meeting room is equipped with high-end audio-visual technology. Remmi de Graaf, General Manager Radisson Hotel & Apartments Dammam Industrial City, comments, “The team is very proud to be the first Radisson brand in Saudi Arabia’s Eastern Province. Located very conveniently, this is the only 4-star hotel in the 2nd Industrial Area in Dammam, and offers a little oasis where business meets leisure. We will continue to create memorable experiences for our guests with our dedicated team and modern facilities, and look forward to welcoming our guests for a simply delightful stay.” Radisson Hotel Group’s highest priority remains the health and safety of its guests and employees. Radisson Hotel Apartments Dammam Industrial City is implementing the Radisson Hotels Safety Protocol program of in-depth cleanliness and disinfection protocols developed in partnership with SGS, the world’s leading inspection, verification, testing and certification company, which are designed to ensure guest safety and peace of mind from check-in to check-out. Read more about the hotel on the hotel website: www.radissonhotels.com

Hotels

Ascott achieves record growth in 2021 15,100 units signed and highest-ever property openings of over 8,200 units CapitaLand Investment Limited’s (CLI) wholly owned lodging business unit, The Ascott Limited (Ascott) reports that it secured 15,100 new units across 72 properties globally in 2021. This marks the fifth consecutive year that Ascott has achieved record growth in units organically despite COVID-19 headwinds in the past two years. Serviced residences continue to be Ascott’s mainstay, making up over 60 per cent of new signings while the number of hotels secured also grew in 2021. Ascott also closed 2021 with its highestever property openings, launching over 8,200 units in 40 properties across 25 cities and 10 countries. This is more than double the units opened in 2020. The properties opened in 2021 include Ascott’s first Adoorbranded rental housing property, Adoor Apartment Heda Hangzhou (Xiasha) and its first lyf-branded coliving property, lyf Mid-Town Hangzhou, in China and Citadines Eurometropole Strasbourg, a franchise property.

Ascott also won ‘Best Serviced Apartment Company’ in the United Kingdom at the Business Traveller Awards 2021, retaining the former title for 18 consecutive years since the award category was introduced in 2004. Mr Goh added: “As a vertically integrated company, Ascott remains committed to delivering greater value for guests, enhancing its loyalty programme, Ascott Star Rewards (ASR), providing guests with more ways to enjoy ASR benefits, strengthening its corporate relationships and tapping into technology to provide an edge over the competition.” Ascott expands its global presence Through the newly secured properties, Ascott will expand its geographical reach to

Mr Kevin Goh, CLI’s Chief Executive Officer for Lodging, said: “In 2021, Ascott continued with its strong growth trajectory despite COVID-19. Our record signings for the fifth consecutive year anchors Ascott’s market-leading position as an international lodging operator. More than 80 per cent of the new units secured in 2021 were under management and franchise contracts, in line with Ascott’s assetlight growth strategy. We also opened a record number of units in 2021, readying ourselves for the recovery of travel in 2022. The newly signed and opened properties will be a welcome boost to our recurring fee income, as we build on this momentum to meet our target of 160,000 units globally by 2023.” Ascott named ‘World’s Leading Serviced Apartment Brand’ despite COVID-19 In 2021, Ascott’s efforts to step up its operational excellence and offer guests a safe home away from home were recognised by its guests and the hospitality industry. In December 2021, Ascott won the coveted title of ‘World’s Leading Serviced Apartment Brand’ at the World Travel Awards 2021. Ascott also emerged the biggest winner at the World Travel Awards 2021 with a total of 28 accolades, the greatest number of awards won amongst serviced residence companies.

Hotels

new cities such as Boao and Sanya in China; as well as Padang Pariaman and Tasikmalaya in Indonesia. Ascott has also entered Cameroon and Nigeria with the signing of its first property in the capital cities of Yaoundé and Lagos respectively. In addition, Ascott will further strengthen its presence in Melbourne in Australia; Guangzhou, Shanghai, Shenzhen, Tianjin, Wuhan, Wuxi, Xi’an and Zhuhai in China; Addis Ababa in Ethiopia; Bandung, Bekasi, Jakarta and Yogyakarta in Indonesia; Bangkok in Thailand; and Ho Chi Minh City in Vietnam; Vienna in Austria and Paris in France. The properties are slated to open between 2022 and 2026.

Hotels

Astreea Igloos - the most sought-after dining experience As we approach Spring, outdoor seating becomes the go-to. But we can never rely on the British weather to work with us. As we know all too well, you can make your plans for your outdoor dinner dates, and within seconds, plans are ruined by an unexpected downpour.

The hardest part about providing quality outdoor dining is the weather. You also need to consider setting up and folding down furniture, providing appropriate menus, securing patio umbrellas, and heating up the space on those colder evenings. It can be constant work.

Outdoor dining is usually associated with the warmer months, guests admittedly love dining al fresco, however, what if you could use your outdoor space all year round thus increasing the footprint of a restaurant, lounge, cafe or a rooftop bar and is a great way to add more revenue and gross profit.

With our climate becoming so unpredictable, it’s difficult for restaurant owners to count on the patio seating revenues.

There are many ways to attract more customers to your establishment, but outdoor seating is high up on the list.

The Astreea Igloo can solve your outdoor dining challenges! The Astreea Igloo is a weatherproof bubble protecting your guests from the wind and rain in the colder months. While in warmer months just swap the weatherproof cover for stylish water-resistant textile covers, The St Tropez and Caribbean covers. These summer alternatives are the perfect combination for providing sunshade and allowing the summer breeze to flow through.

Eating outside is great for business, but for most it is not always so simple.

Take control of your outdoor space with these handy tips:

In fact, providing outdoor dining can increase revenue by 30% on average possibly much more if you cater for roundyear use of an open-air space.

1. Turn dining into an experience Turn your investment into profit by charging your customers a premium for the outdoor bubble experience. As well as extra seating for your guests, most would be happy to pay a premium just for the experience, of course you can market it this way to draw more people in! Providing an experience for your guests is a great way to stand out from the rest. Having unique dining pods allows you to elevate your marketing and your guests will leave with a great story to tell! 2. Protect your guests from the elements One of the main features of owning an Igloo is you can protect your guests from all the elements including showers, wind, and the sun! Astreea Igloos can withstand up to 35 mph winds keeping your guests nice and cosy inside. 3. Cater all year round Stay open all year and utilise your outdoor space. With the Astreea Igloos you can

change the cover depending on the weather, allowing you to cater to your guests all year in your extra outside spaces. 4. Create private spaces for your guests With the Astreea Igloos you can create a nice private space for your guests to enjoy the benefit of eating out without being too close to your other diners. 5. Why choose the Astreea Igloo? The Astreea Igloo is a weatherproof bubble, designed for outside use, to protect your guests from the winter elements. But it isn’t just any ordinary outdoor cover, made in an European aerospace factory the frame is made entirely from aerospace aluminium, meaning its built to last. At Astreea we understand that providing customers with outdoor seating is not as simple as a table and chairs, not with our unpredictable British weather. The Astreea igloo gives you somewhere warm and dry for customers to eat outside and will entice visitors to choose your venue over others. NEW Igloo Pro Astreea have just released a new cover for their igloo frame. The cover is made from polycarbonate panels giving a more permanent and robust structure. The new Igloo Pro along with its polycarbonate cover includes a sliding door panel with a locking system allowing for easier access. The 360-degree dome allows you an uninterrupted view without having to feel the chill of a late night. Ideal for restaurants, home dining, glamping, outdoor events, or garden igloo. There are so many uses and possibilities for our outside cover from providing protection from the elements for restaurant diners. The sliding door panel can also be purchased separately and is designed to retrofit onto the existing igloo frame and Oslo cover. The Igloo Pro is made of aerospace aluminium and weatherproof PVC, transforming your igloo instantly. Astreea Igloos are already providing hundreds of venues with increased dining options and footfall, and they can help you to achieve the same. Visit www.astreeuk.co.uk to find out more or call 0330 2200671 to speak to one of our friendly advisors. Get Social with the Astreea® Igloo on Facebook & Twitter @Astreeauk Instagram @astreea_igloos_uk

VitrA expands Origin with new countertops and vanity units VitrA has extended the design possibilities of the elegant Origin brassware and accessories range with a new versatile collection of modular vanity and side units along with complementing countertops. The new Origin furniture range, created by Studio Design VitrA, has a graceful, minimal style designed to be highly flexible, stylish, and practical. Counters and countertops are available in black or white glass, flat oak and patterned black oak. Notably, the range also includes a Calacatta silk Neolith® porcelain, a hard-wearing, man-made stone, a fusion of ceramic and porcelain, combined with a mix of quartz, glass, and silica. The countertop is versatile and easy to clean ideal for the bathroom. The durable surface is liquid-resistant with low water absorption - much more practical and easier to look after than natural marble. 90cm, 120cm and 150cm vanity units are available as well as 60cm or 90cm side units to meet individual needs. “The countertops have been carefully chosen so that designers can create interesting combinations, says Margaret Talbot, marketing manager for VitrA Bathrooms (UK and Europe). “The Calacatta silk Neolith® is a luxury choice and looks particularly effective with darker finishes. The whole collection works together seamlessly for complete customisation.”

Origin patterned black oak vanity unit from £711 (90cm). shown with Calacatta silk Neolith from £809 (90cm). Water Jewel vanity basin in pearl white and black £465 (40cms).

Wooden vanity units are available in flat oak, patterned black oak and elm and can be combined with countertops available in flat oak, patterned black oak, elm, black glass, white glass, or Calacatta silk Neolith® porcelain. Origin vanity units are compatible with a wide variety of VitrA washbasins, including those from the Equal, Plural and Outline ranges, and are designed to work perfectly with the VitrA Origin brassware. www.VitrA.co.uk

Origin vanity unit 90cm shown in flat oak £711 with White glass countertop with left basin £170 Tall Origin basin mixer in chrome £225. Water Jewels countertop bowl £306. Deluxe circular illuminated mirror £318 (80cm).

Hotel, Restaurant & Catering prepares to welcome back the hospitality industry Hotel, Restaurant & Catering (HRC) is set to welcome hospitality and foodservice professionals back to ExCeL London on 21-23 March for its first live edition since March 2020, with a thrilling line-up of leading industry figures and some of the most exciting and innovative suppliers operating in the sector. The event is welcoming a number of big-name brands back to the show floor across the four sections of the show, including foodservice suppliers such as Britvic, Essential Cuisine and Major, professional kitchen equipment brands such as Unox, First Choice Group, Euro Catering and Grand Cuisine, design & décor businesses like King of Cotton, Typhoon, T&G Woodware and Elia International and hospitality tech suppliers like Kobas, Planday, Tevalis and PointOne. HRC has also welcomed a number of content partners on board for 2022. The show’s Vision Stage, designed by Harp Commercial Interiors, has been curated by EXP101 and will host discussions from major hospitality brands including Honest Burger, Yummy Pubs, Wonderland Restaurants and Wahaca, plus an unmissable keynote session on shifting kitchen cultures featuring the show’s 2022 Chef Ambassador Michel Roux Jr. Roux commented: “I’m delighted to be working with HRC as the show’s Chef Ambassador, and to be supporting the prestigious International Salon Culinaire competition as it celebrates 120 years. It’s more important than ever to support the growth of hospitality businesses and HRC is a hugely respected and valued show for the sector.” In addition to the show’s Vision Stage and Tech X stage, HRC 2022 will see Tried & Supplied host the first live edition of the popular Better Hospitality Conference, while Hospitality Jobs UK will be hosting the Hospitality’s Talent Conundrum conference, focussing on the staff shortages which are impacting on the sector. A new element of the 2022 event is the inclusion of The Pub Show, which is joining forces with HRC to provide a hub for the publicans and bar managers who visit the event. PUB22 is partnering with On-Trade Consultancy to bring in some fantastic pub and bar-focussed suppliers and to run dedicated ‘Pub Crawls’ around the event, 14

focussing on categories such as tech, readyto-drink, spirits and more. HRC will be taking place alongside IFE, International Food & Drink Event, IFE Manufacturing and London Producer Show, creating the UK’s largest gathering of food,

drink and hospitality professionals with over 30,000 key buyers and 1,500 innovative suppliers. To learn more about the show, view the full seminar programme and register to attend, visit www.hrc.co.uk.

PRODUCT TREND TRAILS

Calling all hospitality professionals... Hotel, Restaurant & Catering (HRC), the UK’s leading business event for hospitality and foodservice professionals is back at ExCeL London from 21-23 March 2022. Why Visit?

TA L K S & D E M O S

Uncover 1000s of inspiring products for your hospitality & foodservice business Connect and do business with 1,500+ innovative suppliers Gain insights from the experts at 100+ talks, workshops, competitions, and live chef demos Join us for the ultimate showcase of over 1,500 of the ﬁnest foodservice, professional kitchen, technology, on-trade and design & décor suppliers in the market!

Reunite with your peers and grow your network

SALON CULINAIRE

Scan here to register your place THE STAFF CANTEEN LIVE

To learn more visit hrc.co.uk HRC 2022 will be co-located with:

Northern Restaurant & Bar set to be first major industry show of the year Northern Restaurant & Bar 2022 (NRB22) will be the first major hospitality show of the year, providing a blast of momentum for the industry on 15 & 16 March at Manchester Central. With the lifting of restrictions and trading showing positive signs of recovery hospitality is now looking ahead and to prosper once again. Many operators are looking to revitalise their businesses with new suppliers, overhauling menus and actively looking to take on new sites. NRB22 will be bring together operators and suppliers, promoting ideas and inspiration, representing and leading the sector in the North. The exhibition is an opportunity to catch up with colleagues old and new, meet 300 suppliers for everything an ambitious business needs, be inspired by live food & drink demos, and be part of the whole industry coming together for the first time in over two years.

areas for fine food, spirits and craft beer. The exhibition also has five dedicated theatres with demos and talks by some of the most well-respected operators and brands.

guided samplings and raucous cocktail competitions from the spirits world. All surrounded by distilleries serving sample measures of rum, gin, vodka and more.

Chef Live and Market Kitchen

Grape & Grain is NRB22’s dedicated stage for wine, beer and cider. Be guided through tasting sessions and pairings by industry experts and passionate ambassadors to learn more about the drinks behind your bar.

Chef Live is NRB22’s main stage and hosts cooking demonstrations from some of the UK’s top chefs. With a new line-up every year, Chef Live is the place to chefs with Michelin stars, National Restaurant awards and Great British Menu appearances under their belts preparing their own signature ground-breaking dishes. The Market Kitchen is the place to learn specific kitchen skills from experts in their field like butchery and fishmongery and get up close and personal with cooking demos from independent operators who are doing things ahead of the curve. The theatre is surrounded by indi operators supplying small batch and handcrafted food. Drinks Live and Grape & Grain

The exhibition floor will be packed with some of the biggest and most well-known suppliers, local independents, and specialist

Drinks Live is the centre of the show for the drinks industry. Two days of tutored tastings,

NRB Hub NRB Hub is the learning theatre where hospitality operators can hear from industry associations, join classrooms sessions and get practical marketing tips to take back to their businesses. Bruntwood NRB Debate Taking place alongside NRB22, the Bruntwood NRB Debate hosts a panel discussing a particular challenge the industry is facing right now, followed by a one to one interview with one of the UK’s most exciting and successful operators. Kuits NRB Top Fifty The Kuits NRB Top Fifty is a celebration of the fifty top operators in the North. The operators who have been successful in business, who have created working environments that attract and nurture the best talent, and who have gone above and beyond to support their local communities in times of need. Three special achievement winners are also singled out for their outstanding contribution to the industry. Taking place 15-16 March 2022 at Manchester Central, once again NRB will be bringing together operators and suppliers, promoting ideas and inspiration, representing and leading the sector in the North. Catch up with colleagues old and new, meet 300 suppliers for everything your business needs, be inspired by live food & drink demos, and be part of the whole industry coming together at NRB22. Free trade-only tickets are available now. northernrestaurantandbar.co.uk @NRBManchester #NRB22

BRINGING HOSPITALITY TOGETHER

15-16 MARCH 2022 MANCHESTER CENTRAL

Book tickets

northernrestaurantandbar.co.uk

CREATING THE PERFECT ESPRESSO COFFEE

Lever espresso machine.

Fracino’s 1, 2 or 3 group Retro lever espresso machine evokes the 1950’s coffee bar buzz. Finished in highly polished stainless steel, its Design and Function is very much for the modern coffee bar. Retro is available in Electric or Dual Fuel powered versions – perfect for espresso on the move. Lever groups provide the barista with lots of control during the extraction process for creating their own perfect espresso.

W / w w w . fra c i no. c om E / s a l e s @fra c i no. c om T / +4 4 ( 0 ) 1 2 1 3 2 8 5 7 5 7

Each group has optimum temperature control.

Our stunning P.I.D. – the fusion of technology and contemporary design; the individual group boilers and state of the art electronics offer precision and control to fulfil the expectations of the most discerning barista. Available in 2 or 3 group versions, the P.I.D. features temperature controllable hot water dispense and boasts all the power, technical qualities and reliability synonymous with Fracino products.

Manchester has more coffee shops than the world’s espresso capital Manchester has been officially recognised as having more coffee shops and coffee lovers than Milan, the home of the world’s coffee shop revolution. Research conducted by professional coffee machine maker Gaggia Milano shows that Manchester has almost double the amount of coffee shops than the home of espresso (235 in Manchester compared to 144 in Milan). The major North West city ranks up more than four times the amount of Google search results and more than 11,500 Instagram social media mentions than the Italian city. In fact, the only metric Milan beats Manchester on is TripAdvisor mentions, due to its attractive tourism offering.

While the two cities might seem worlds apart, Manchester actually shares a lot in common with Milan. Both locations are in the north of its country and are the second most populous urban areas after London and Rome, respectively. Craig Jukes, Sales Director, Evoca UK, said: “It might be hard to believe - but Manchester officially has more coffee lovers than the world’s espresso capital, Milan.

Looking at the UK, Manchester comes out second as the best city for coffee lovers to visit, after London and ahead of Birmingham. To compile the league table, Gaggia Milano analysed 15 major UK cities comparing the number of coffee shops on Google Maps, overall Google mentions, Tripadvisor reviews and Instagram hashtags to identify the best places to visit for coffee lovers. Top 5 UK cities for coffee lovers

“Coffee shops have become such an intrinsic part of British culture providing a calm and relaxing atmosphere for friends, families and colleagues to meet, work and socialise, as well as indulging in great tasting coffee.”

Commercial Coffee

- London - Manchester - Birmingham - Cambridge - Bristol

World’s best coffees, in a way that’s best for the world. Halo exists because compromise shouldn’t. Because when given the choice between what is best for us and what is best for the world, we didn’t see a choice at all.

emission generated by transport between each plant, operational activity and further processing of pollutants released during the recycling process.

Halo capsules are designed to provide consumers with a sustainable capsule alternative filled with specialty coffees of the highest quality; hence our promise to deliver the “World’s Best Coffees, In a Way That’s Best For The World.”

As a growing industry, the levels of waste being created will not be brought under control unless the priorities of capsule manufacturers shift and sustainable materials become more widely utilised. Halo’s commitment to compostability has been the driving force behind our mission to rid the world of polluting plastic and aluminium capsules.

Even though a large proportion of capsules can be recycled, the industry average rate of recycling is only 20%. This means that nearly 60 billion capsules have ended up in landfills and in our oceans. Even when they are recycled, the carbon footprint of recyclable pods can be an issue. This is because coffee capsules produced by industry leaders contain materials like silicone, plastic and aluminium. These materials require specialist facilities to remove and process each individual component. Consequently, this adds to the

We set out to challenge conventional methods of pod production by using a sustainable alternative. Halo capsules address the negative environmental effects of capsule production by utilising a byproduct of the sugar cane industry to create a home-compostable pod. At Halo, we believe that home compostable materials are the most sustainable and environmentally friendly

Commercial Coffee

solution. Unlike industrially compostable materials, home compostable alternatives degrade quickly in naturally occurring environments without the assistance of specialised machinery and specific conditions to aid the degradation process. Home compostable products degrade easily regardless of where they are disposed of, such as in a garden, food bin or home compost. With home compostable products, there is no requirement for additional transport to waste management facilities or energy to power machinery, factors which increase the product’s overall carbon footprint post-use. Halo capsules can degrade in as little as 28 days in a home compost and will break down into natural fertiliser. Our capsules support circular economy by breaking down into organic components that re-enter ecological processes. To find out more visit: www.halo.coffee or contact hello@halo.coffee

Herald: Looking ahead to meet demand Managing director of quality disposables manufacturer and supplier, Herald, Yogesh Patel outlines the strategy this family-run business is implementing to ensure its ongoing success. We’ve always aimed to identify where the value lies for our customers and to deliver without sacrificing quality. This is driven by the understanding that any compromise on quality risks leaks and spillages and a bad customer experience. If we hit that sweet spot, delivering both quality and value, our customers can then provide a guaranteed level of satisfaction and comfort for their customers. Steering away from the tactics adopted by other packaging suppliers, who have dropped the weight of certain products to keep prices down, we’ve chosen to expand our preferred supplier list, ensuring that our customers can maintain the supply of a premium choice to takeaways and fastfood outlets. Just because food is quick and to takeaway shouldn’t mean that the bar is set lower when it comes to the expectation of quality and customer experience.

Recognising the importance of choice Besides quality, we’ve always sold on variety and choice and will continue to do so, adding to our exhaustive range throughout 2022. We take pride in offering our customers as broad a product selection as possible and we’re constantly talking to suppliers, reviewing what we can offer. The provision of a one-stop shop enables us to stand out in the market place and, in the last year, we’ve concentrated on providing a single source solution – We have the full range of disposable cups, lids, boxes, containers, cutlery, plates, bowls, stirrers, sugar sachets and sticks, straws and meal packs. We’ve recently added to our catalogue of goods with our exclusive salad container range and plan to make further additions, including heavy duty microwave containers, ice-cream containers and shot glasses, in the coming months.

going forward. The demand for eco-friendly products is unlikely to diminish in the years ahead; the end-user is considerably more responsible and better educated about the threat to the environment posed by certain disposables than his or her counterpart from previous generations. With that in mind, our job is to ensure that we offer the widest selection of green products so that our customers always have the option to make the right choice. Best in class service In the last twelve months, we’ve almost doubled our workforce; adding to both our sales team and our warehouse operatives to ensure we can continue with a fast turnaround as the business grows. Our customers want easy, quick accessibility to stock and this means that we have to bolster the team to secure enough hands on deck and keep it robust. Ultimately, the key to our success lies in always looking for ways to be better. There’s no limit to good customer service.

Keeping it green We’ve consistently added to our ecooffering and plan to prioritise these products

Commercial Coffee

For further information on Herald and its products, log on to www.heraldplastic.com

Craft Salad Bowls High quality food containers, for those with good taste

Herald is introducing its premium, eco-friendly selection of craft salad bowls. Aimed at providing you with a solution for the more discerning customer, the bowls are designed to complement the quality of the culinary offering and complete the overall experience. Available in a selection of sizes, with PET lids, the same containers are available in a rectangle shape, with paper lids, for hot food, allowing for a wider choice.

See how Herald can enhance your take out food offering.

R QUA L

Y, G R E E N

LES • HI

0208 507 7900 sales@heraldplastic.com www.heraldplastic.com

DISPOS

Moving … and grooving 2022 is here and you may be looking for new ways to spark your creativity and music could be the key.

sometimes unexpected, roles or to strive fiercely independently into starting up businesses of their own.

In between the excitement of the Euros, Freedom Day and not forgetting Brexit, it is hard to believe that another year is already come to an end.

According to Companies House, there were 340,500 new businesses registered in the UK in the first half of 2021 alone, a rise of 32% compared to 2019.1

Whether it’s future holidays, finally getting to some of those rescheduled events or (slightly guiltily) deciding which home improvements can wait another year, it can often be refreshing to think about change and a new start, particularly at this time of the year.

With start-ups now more popular than ever and small businesses with 10 employees or less currently making up around 95% of the UK’s private sector companies,2 there has possibly never been a better time for entrepreneurs and new business owners to embark on their new ventures.

Some of us may be thinking about the small things like finally getting around to starting back at the gym or cutting down to just one take-away a week, while others may be thinking about bigger changes, like the ones we might make to our professional lives, or kickstarting a brand-new career.

Not only are people now thinking more carefully about where they spend their money with 70% of those surveyed by YouGov saying they will continue to shop locally to some extent after lockdown, but many people are choosing to favour businesses that are more unusual and unique from the rest.

In fact, more and more people have used the events of recent months to their advantage to channel their talents into new, and

Think about your favourite restaurant for example, and how you might enjoy the

unique menu and array of choices, or perhaps there is a coffee shop nestled off the beaten track of the city which you love for its one-of-a-kind blends and delicious, sweet treats! Businesses who offer something unusual or different are often much more appealing to visitors, which could be why 42% of consumers surveyed by YouGov said that they buy from small businesses because of the unique products or services. Not only does this give businesses more choice when it comes to their service or offerings, but it also gives them more freedom to express their individuality and creative side, particularly when it comes to the environment and overall feel of their business. From hair salons to accountancy firms or even micro-breweries, more and more startup businesses are getting creative with their workspace and their atmosphere, especially now that there is even more emphasis on how we can all get the most out of the working environment.

This could be anything from re-thinking your desk area to help to ensure you remain comfortable and calm during admin jobs, or re-designing the layout of your floor to give your staff a designated breakout space to help them relax and recharge throughout the day. It may even be choosing to play music or listening to the radio to help spark creativity, improve focus and help you to stay in-tune with any new thoughts and ideas. A recent study released by Total Jobs found that 79% of people surveyed would benefit from listening to music at work, whilst the BPI found that 78% of those surveyed said they felt more motivated after listening to music. Not only can music help to boost concentration and, in turn, improve our working ability but it can also help by creating a happier and more calming environment. It can help to ease tension, make people feel more relaxed and help to prevent the feeling of burn- out, something that is particularly important when it comes to maintaining our levels of creativity and focus. Just as we might choose to listen to the radio as we unwind in the evenings or enjoy listening to our favorite songs as we make our way through the morning traffic, listening to music at work can help us to feel more positive and energised. It can help us feel able to achieve a deeper focus and channel our creative thoughts and new ideas. Since music has the power to bring people together, it can often help to drive collaboration and creativity ideas. It can help to make people feel more confident, improve morale, and help to make people feel more engaged and involved. So, whatever you are planning for the months ahead, music can help you make more of your mojo, stay in-tune and start out at your best! Find out more by visiting www.pplprs.co.uk/release-the-rhythm

New year, new…tea?! As a new year begins, the demand for products that offer health, wellbeing and functionality shows no sign of slowing. Whether you’re looking to cut back on the caffeine, up your water game or just want to delve deeper into the wonderful world of tea to discover some new favourites, tea is a great place to start – and teapigs have just the range for you! This time of year is perfect to stock up on items that will help customers get their health and wellness fix so here’s some top picks to help give your customers a boost this January…and beyond! kombucha Launched last year, teapigs is the first recognised tea brand to make kombucha, with their very own range consisting of three flavours: original, ginger & lemongrass and peach & mango. “Being in the tea world, kombucha is everywhere, and we couldn’t help but think there’s always been one thing missing from the hype – the tea! Rather than using syrups, juices of flavourings, we’ve got an award winning range of teas and fruit infusions so why not use those real brewed teas to make a delicious drink? We figured better tea, equals better booch,” says Louise Cheadle, teapigs co-founder and tea taster. “Kombucha is massively popular with those looking for healthier soft drinks or beverages that can be drunk as a grown up alcohol free alternative – there’s only so much squash you can drink, right? Kombucha really ticks all the boxes for those drinks occasions throughout the day making it a must stock item.” cold brew Specially designed to brew quickly in cold water, teapigs cold brew is the ideal range to retail with consumers increasingly looking for low calorie, healthy drinks and the trend for reaching water goals is on the rise. “With lots of us still working from home at the moment – as well as getting through lots of cups of tea - people are trying to keep their water intake up. It can be a struggle to get your 2 litres a day and people quite often want to avoid flavoured or sugary drinks” says Louise. “Our cold brews are a fab alternative! All-natural flavours, no added sugar and less than 3 calories per 500ml serving… delicious!” Available in six refreshing flavours, just pop one in your water bottle or glass and…well, that’s it!

matcha

feel-good teas

teapigs’ 100% premium grade matcha powder is super versatile – enjoy it the traditional way whisked into hot water, or make yourself a warming matcha latte, blitz it up in a smoothie, use it in sweet & savoury cooking…the possibilities are endless.

A range of all-natural teas that have been specially blended with functional ingredients that do good and taste good: snooze, cleanse, up beet, trim, calm & happy – all six teas are packed full of benefits with no compromise on teapigs’ usual full-on flavour.

Louise says, “Traditionally drunk as a regular green tea with water, the most likely format you’ll see it on UK menus is as a latte. Not only will the very Instagrammable matcha latte be a hit with those trying to focus on their health and wellbeing with a new year detox, you can price a matcha from £3 upwards making it the most cost effective tea on your menu!”

Louise says: “Consumers are looking for drinks that give them specific health benefits and demand for healthy green and herbal teas is growing. All our teas are healthy but we’ve put together this special range of “feel-good teas” with ingredients that will give consumers specific benefits. And we’ve made sure they taste amazing too.

Upgrade your corporate clothing with RK Styles In the Hospitality industry, making a good first impression is crucial... Hospitality is all about excellent customer service, and your customers will want to be reassured that your company is professional and can be trusted. An important element of this first impression is the appearance of your staff – particularly how well they are dressed for business. RK Styles supplies hospitality uniforms to UK businesses that they can rightly be proud of. Businesses of all types and sizes working within the Hospitality industry will find a huge range of smart, comfortable, and professional apparel across many Corporate Wear collections. RK Styles is able to stock ladies’ and men’s garments from leading brands such as Premier, B&C, Kustom Kit, and Russell, plus many more. The corporate workwear range is perfect for hotel front-of-house staff, housekeeping uniform, hotel reception staff, management staff, retail staff, security agencies, transport companies, restaurants, travel companies, and any other business that is looking for smart, practical and stylish corporate wear to complement their brand and ensure their staff are impeccably dressed at all times. Expert teams can help you to choose an appropriate, fit-for-purpose collection for your business, to ensure that your staff are dressed consistently, in keeping with your brand. RK Styles go the extra mile to help you get it right, so you can always be assured of quality and value. Many corporate and hospitality wear collections are available from stock and have been designed for the addition of your company logos and/or tax tags. With our inhouse logo embroidery and printing service, we offer a one-stop-shop solution for highquality branded workwear. Chef Uniform Chefs will find everything they need to look smart, keep safe and meet the unique challenges presented by the busy and hazardous kitchen environment. From comfortable and durable chef trousers, tough and protective chef jackets, ThermoCool chef hats, and stylish chef aprons, RK Styles can dress you smartly and professionally from head to toe. You can even personalise your chef uniform with bespoke artwork, embroidered and printed as part of their bespoke design and in-house logo service.

Uniforms & Workwear

Bistro & Bar Workwear Whether you’re looking for ladies’ or men’s long-sleeved or short-sleeved bar shirts, unisex waistcoats, or colourful bar aprons, RK Styles have it all. Stocking leading industry brands – from stylish Bargear shirts to Premier’s smart waistcoats and unbeatable range of bistro and bar aprons, ensuring that your bar staff are kitted out in workwear apparel of the highest quality. Whether you are looking for a single unique item, a logo design for your hospitality uniforms, or an entire custom workwear range designed specifically for your company, RK Styles can offer innovative and inspiring solutions that will reinforce your brand and bring your team together. Head over to RKStyles.co.uk to see how our team can supply a specialised solution for your business. Contact us via 0121 358 8300 or email sales@rkstyles.co.uk

Uniforms & Workwear

ETM Group praises workwear and washroom services supplier, Elis, for support during the pandemic London bar, pub and restaurant group, ETM, has praised its workwear, linen, washroom and mats services supplier, Elis, for its support during the pandemic. Elis began providing services to ETM Group during the pandemic in 2020 and supported ETM with a flexible approach to the service roll-out and with a rental model that meant there were no large up-front costs. The Elis team supplied items to the venues when they were able to re-open, scaling up and down as necessary and working in partnership with ETM during this challenging time. ETM Chief Financial Officer, Landen PrescottBrann, says: “Elis won the tender to supply a suite of services, as part of our plan to simplify and consolidate suppliers across the business. They won the tender on value for money, efficiency and their passion for the business, and they run their services efficiently and professionally. Prior to appointing Elis, I used to be made aware of problems with the services, especially washroom, but now I don’t hear of any problems, which is a real credit to Elis.

For organisations of all sizes, Elis collects used workwear, professionally launders and maintains it, and returns the clean workwear to an agreed schedule, ensuring that sufficient workwear is available, and that those wearing it are comfortable and look the part. Elis is also providing a range of washroom products and services to meet each venue’s requirements. The service, including regular scheduled service visits to each venue, is run by the local Elis site, with regular communication from the local account manager. Elis is the first laundry and textile services company in the UK to state its intent to attain Net Zero carbon emissions by 2045. This major commitment is the next step on a journey to reduce its emissions, which started over ten years ago and which has been certified over several years by The Carbon Trust. This goal is aligned with the United Kingdom government’s ambition to be carbon neutral by 2050. For further information see uk.Elis.com or call free on 0808 1698265.

“What really stands out for me though, is how Elis have been so supportive during the pandemic. Their rental model gave us far more flexibility and control over our cashflow, and we didn’t have to commit a huge amount of money at the start, which was really important. They worked with us to meet our requirements and have been incredibly supportive around payment plans during the pandemic, which is something I will remember. “ETM Group has 14 venues, mainly in the City, including sports bars with great AV and tech, and high end bars and restaurants, including one of the best rooftop terraces in London. The sites have very little storage space, so the ability to rotate stock and not hold as much stock on the premises is paramount.” Elis is providing ETM Group with over 12,500 laundered workwear and linen items a week. It supplies its workwear and linens on a cost-effective rental basis, so there are no up-front purchasing costs. There is also flexibility to make additions, reductions, and free size exchanges to reduce costs when employees change.

Uniforms & Workwear

New Year, New Kitchen Kitchen design. It causes enough headaches in your own home, let alone your business. It can be a daunting task, that is often overdue and considered after the busy “party season”. As suppliers of catering equipment and designers of commercial kitchens within the public and private sectors, we at Alliance put together the following three tips to help when designing a commercial kitchen. Tip One – Always Consult a Professional Naturally the first step is to consult a kitchen design company. When we get a call for a potential redesign, we will firstly send a capital equipment specialist to meet the customer. Prior to a meeting we would recommend individuals always prepare by reviewing their kitchen and making a wish list of items wanted and not wanted. This means when a specialist comes and views the kitchen you can make them aware of your requirements and whilst viewing the area available, they can consider what you’ve mentioned. Using a professional company also gives you the confidence your new kitchen will adhere to health and safety laws. Equally, they

should ensure the design is compliant with hazard analysis and critical control point (HACCP) regulations to prevent crosscontamination of food.

volumes of customers daily. A core suggestion of HACCP’s is the separation of areas where raw and cooked meat are prepared and stored.

Tip Two – Consider Efficiency & Flow

Other checks to be considered tie in with health and safety, for example designs must account for emergency service and equipment access, along with ventilation and air extraction points too.

The above point features creating a wish list of what you may want in a kitchen, this tip looks into the actual mechanics your staff face using it. Any professional you use should understand the natural process food undergoes from storage to prep to cooking. The best way to promote natural flow is by dividing the kitchen into “zones” (i.e. food prep, cooking, serving, washing), allowing staff to operate within a specific area, reducing the risk of accidents. Separation of stations also decreases meal preparation times by improving kitchen efficiency. Tip Three – Perform Your Checks An aspect we have briefly touched upon is making sure your designer understands and observes the various regulations associated with kitchen design. Whilst a design is being drawn up a HACCP check needs to be carried out to ensure the layout does not pose a risk of cross contamination, particularly essential when serving large

Over Twenty Years’ Experience These three tips are key considerations we would recommend based upon the experience we have gained designing commercial kitchens for the hospitality industry and public sector over the last 20 years. At Alliance we have a team of capital equipment specialists who have superior knowledge and industry understanding where kitchen design is concerned. This coupled with our in-house design and capital equipment teams means we can survey the site, create the designs, provide the equipment and install the kitchen for you as a single project. For more information or to speak with one of our Capital Equipment Specialists to see how we can assist you with your next kitchen project, call Alliance on 01270 252333 or email us at hello@allianceonline.co.uk.

Catering Equipment

Specialists in the design, supply and installation of commercial kitchens

Cooking Refrigeration Warewashing Preparation Catering Display Beverage Machines Deep Cleaning Fabrication Storage Transportation

www.allianceonline.co.uk

3 second installation ~ 3 year warranty

Saving 50% on the cost of cooking oil for your deep frying operation OiLChef is revolutionizing the food service, hospitality and catering industry by forcing their cooking oil in deep fryers to produce twice as much great quality food product per litre/lb of oil. This saves operators 50% on oil costs, reduces carbon footprint and improves profit. The food service and hospitality industry have suffered greatly since the shutdowns started in 2019. Since then, there have been gradual re-openings of hotels, bars, restaurants, and takeaways. However, the cost of food has risen greatly. One food group – cooking oil – has more than doubled in price and is set to rise even further. Some of the reasons are weather related which has reduced crop yield and other reasons are economic. Supply chains have been hit with rising costs of fuel, distribution, and labour. In addition to this, farmers are being offered a higher price for their crop seeds to make biofuel instead of edible oil and this impacts supply. How can the food service and hospitality industry protect against these risings costs? One way is to make the cooking oil last longer. In fact, the award-winning accessory for deep fryers, is doing just that. The OiLChef device is a catalytic convertor for deep fryers! It keeps the cooking oil in a fresher condition, by slowing down oxidation, stopping polymerizations of the oil molecules and by retarding the buildup of free fatty acids, peroxides, total polar materials and most importantly of all the carcinogenic acrylamides in frying oil. The OiLChef device is not a filter, it is not a chemical, it adds nothing to the oil, it takes nothing out of the oil, it is an inorganic device that helps you keep your oil alive for longer. The technology increases the thermal conductivity in the oil, enabling a faster heat recovery action in the oil, and allowing you to cook food quicker and at a lower temperature. Virtually maintenance free, the OiLChef device only need be replaced after 3 years. A simple 3 second self-installation which is virtually maintenance free, and only needs replacing every 3 years. OiLChef is a dream come true for professional kitchens that operate deep fryers. OiLChef is in thousands of deep fryers around the World and comes with a full 3-year warranty and saves you up to 50% on oil purchases every month. Using OiLChef in your fryer oil will have a positive impact on fried food quality. Food will cook quicker and crispier at a lower temperature and more importantly, the food will absorb less oil, which in turn keeps the food crispier for longer, taste more of the food you are selling and less of the oil or fat it is being fried in.

For more information, go to their website at www.OiLChef.com Strategic Distribution, Sales and Corporate contact their CEO direct: sean.farry@oilchef.com

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Cambusier signs exclusive UK distribution deal with Ten Locks Destined for premium cocktail bars and restaurants, Cambusier fruit liqueurs are now available to the UK drinks market, following an exclusive distribution deal with purpose-led drinks firm Ten Locks. Described as ‘France in a bottle’, Crème de Cassis (Bourgogne Franche-Comté), Strawberry (Bretagne), Mirabelle Plum (Grand Est), Raspberry (Centre Val-de-Loire), Apple (Normandy) and Violette (Occitanie) liqueurs will join the Ten Locks portfolio this month. These six Cambusier fruit liqueurs join the line-up thanks to the brand’s dedication to craft, natural production methods and relentless commitment to sourcing locally and resurrecting forgotten flavours. The Cambusier range presents high end hospitality venues, dining outlets and bars with a modern take on classic French fruit liqueurs by selecting the best craft liqueurs from local producers. Every expression represents regional specialities from across France, all united in one goal: to bring the country’s craft liqueurs firmly back into fashion.

The liqueurs meet the highest possible standards; fruit is entirely organically-farmed, sustainably-grown or picked and each batch goes through meticulous quality control to ensure it showcases the very best of its region. Becky Davies, head of commercial at Ten Locks, says:“Cambusier is incredibly striking and executed beautifully with a finesse few brands can compete with. Its devotion to bringing back an array of flavour profiles at a time when the spritz is booming, offers UK bartenders and mixologists endless possibilities. “It will sit pride of place in our portfolio because - like us - it places authenticity, innovation and positive change at its heart. Working to re-establish liqueurs that deserve to be rediscovered and enjoyed, Cambusier is well positioned to inject a finesse to a wellmade cocktail and even more life into the return of the spritz and will do so in the most contemporary way. It’s a welcome dash of joie de vivre and with a team who’ve all spent time behind the bar, I know it’ll be a hit with premium venues.”

Growth in liqueurs rocketed in recent months, with interest set to continue as spritz culture affirms itself at home on in the trade. Cambusier fruit liqueurs have been created specifically to sit at the heart of modern cocktails as a key flavour, but can also be enjoyed as a digestif, over ice, blended into tonic, white wine or champagne. Partners Martin Smodis and Theo Moog founded Cambusier in June 2017, inspired by the term ‘cambusier’. Meaning “ship’s galley” in English, the maritime theme is intrinsic to the brand’s design from the blue and white logo and stripes, through to its sailor top as an emblem of France. Alphonse Cassanet, Commercial Manager at Cambusier said: “The partnership with Ten Locks will go some way to ensure French regional liqueurs regain their glory. We’re proud to partner with a distributorthat values innovation, has a true appreciation for quality while being respectful of heritage and the role distinctive brands play in premium venues. We embark on 2022 excited to embrace the lively spritz culture in the UK, and bring Cambusier to venues across the country.” Cambusier joins premium spirits brands Bourgoin Cognac, Salford Rum, Mary White Vodka, Nusa Caña Rum, Applewood Gin, Diablesse Rum, Banhez Mezcal, El Tequileño, Langley’s Gin, Redwood Empire and West Cork Irish Whiskey in Ten Locks’ progressive portfolio of drinks brands with a difference. For more information visit www.ten-locks.com

Drinks & Spirits

Best London dry Gin in England award goes to the Henley Distillery The Henley Distillery is celebrating award success again. This month sees them collect the Country Winner award for Best London Dry Gin in England for their Henley Gin – Classic Dry in Round One of The World Gin Awards 2022. Next month they will be pitted against other country winners for the World’s Best award. The best London dry Gin in England The award-winning Henley Gin, Classic Dry is a contemporary twist on a London Dry. This signature sipping gin elegantly builds on the familiar juniper foundation as citrusy flavours blossom from orange peel, lime leaves and lemongrass. Warmth flickers from the bold Szechuan peppercorns before mellowing with the deep, rich notes of cardamom and vanilla-like tonka beans to create a smooth, refined balance. RRP £40 (70 cl, 42% ABV). Youngest master distiller in the UK The Henley Distillery is one of the newest and most exciting distilleries in the UK. Based from a restored threshing barn just

outside Henley-on-Thames, the Distillery was established by Jacob Wilson, who is one of the youngest Master Distillers in the country. Despite his young age, 27, Wilson’s CV is impressive, with experience at Masons Yorkshire Gin and Spirit of Masham as Head Distiller, and as Master Distiller at Hensol Castle Distillery. Now as one of only a handful of distilleries in the UK owned and run by a Master Distiller, Wilson is showcasing leading edge, contemporary spirit innovation rooted firmly in traditional, artisan methods Henley Gins & contract distilling The Henley Distillery produces small batch, hand-crafted gins in three flavours under the Henley Gin brand as well as offering contract distilling services, among them: recipe development, white label spirit distillation and hand-bottled production of bespoke, small-batch premium spirits. Wilson’s skills have already attracted own-label contract business from established brands, new startups and also Virgin Wines. Wilson uses two handmade 300 litre copper alembic stills which are heated over open

Drinks & Spirits

flames and finely controlled to produce a smoother and cleaner spirit that the more modern column stills. Furthermore, the gins are not chill-filtered, allowing the delicate aromas and oils from the botanicals to be retained. The Distillery is a family affair, with Wilson partnering with his father Alan who assists with design and sales, while his mother, Terry, helps with distilling and production. Having only launched last Summer, this is the second award win in as many months for The Henley Distillery. It follows hot on the heels of their triumph at The Spirits Business Gin Masters* where they celebrated two medal wins. Wilson, proprietor and Master Distiller at The Henley Distillery commented on the success: “We’ve always believed in the quality of the gins we produce but to have independent judges rate us the best in the country is the biggest confidence booster! New product development is always the best part of being a Master Distiller and now I run my own distillery it’s great to have the creative freedom to push boundaries whilst sticking to my belief in the quality of small batch production.” www.thehenleydistillery.co.uk

Cù Bòcan releases two new limited Creations designed to Unlock the Unusual Cù Bòcan Single Malt has just released (Monday 24th) two limited edition expressions within their Creation series; Creation #3 matured in Moroccan Cabernet Sauvignon and North American Rye casks and Creation #4 which has been matured in a combination of Tawny Port and Cognac casks. The experimental Highland Single Malt is distilled every winter at Tomatin Distillery in limited batches and made with lightly peated Scottish barley for its signature wisp of smoke. Cù Bòcan is also renowned for exploring innovative maturations, creating whiskies full of intrigue and surprise and these two new Creations are no exception. The Cù Bòcan Creation series pushes the boundaries of Scotch whisky with experimentation, whilst still paying homage to its protective heritage. A leading innovator in cask selection, Cù Bòcan were the first to use Japanese Shochu casks for maturation for their single malt, a previous Creation release in 2019; Creation #2.

The tastes and smells of a Moroccan Souk are brought to life with the exceptional Cabernet Sauvignon casks used for the Cù Bòcan Creation #3, offering notes of rose water, strawberry and black fig, whilst the North American Rye casks bring the exotic spice, citrus and tropical fruits to the fore. Cù Bòcan Creation #4 is a nod to The Antrim Cocktail, marrying two of Europe’s most revered drinks, Port and Cognac. The end result is a medley of plum jam, grilled peach, stewed forest fruit, cinnamon and sweet campfire smoke. The current Cù Bòcan range now comprises of three products, Cù Bòcan Signature is the only ongoing product within the range, matured in Bourbon, Oloroso Sherry and North American Virgin Oak casks, and the latest two creations. Graham Nicolson, Sales Director, says: “We are delighted to finally be able to release these two new Creations to our customers. We’re excited for all that 2022 has in store for Cù Bòcan and looking forward

Drinks & Spirits

to opening up the world of lightly peated whisky, whilst continuing to explore unusual and intriguing finishes”. Each Cù Bòcan Single Malt offers an exploration in the subtleties of smoke, the character of the casks and the mastery of maturation. Bottled at 46% ABV, the range is non-chill filtered, natural in colour and carries a no age statement. Creation #3 and Creation #4 are limited releases, each with only 4,200 bottles available worldwide. Cù Bòcan is available in specialist shops worldwide with an RRP of £45 and £60 per 700ml bottle for the Signature, and Creations #3 and #4 respectively. Watch the new product films for Creation #3 and Creation #4 here Creation #3 www.tomatin.wistia.com/medias/bl94a0uf1g Creation #4 www.tomatin.wistia.com/medias/w4fdl4a8yi Website: www.cu-bocan.com

Drinks & Spirits

The UK’s best luxury hotel packages for Valentine’s and Galentine’s escapes For Spa Seekers:

Horwood House & H Spa, Buckinghamshire

Careys Manor & SenSpa, New Forest Couples looking to rest and reconnect should head to Careys Manor & SenSpa in the New Forest, for the ‘Time for 2’ spa break. Enjoy an overnight stay with breakfast, a romantic dinner in modern British brasserie Cambium, an Essential Relaxation couples’ massage and access to SenSpa’s hydrotherapy pools and spa & health club facilities. In SenSpa, the hotel’s award-winning, state-of-the-art Thai spa, lovers can indulge in the utter bliss of the Essential Relaxation massage together where highly skilled therapists will ease tense muscles and de-stress both mind and body. With the use of aromatic essential oils such as bergamot, patchouli, and geranium – known to reduce anxiety – couples will leave this hourlong treatment with stimulated energy levels and improved skin tone, whilst feeling calm, refreshed and ultimately, reconnected.

Whether you’re celebrating the season of love with your Valentine or Galentine, stunning Grade-II listed Buckinghamshire property Horwood House will be pulling out all the stops with a range of dedicated stay and spa day packages. Whether enjoying a romantic overnight stay with or visiting for the day, each package includes a luxurious treatment with Caudalie natural products in the hotel’s brand-new H Spa, alongside unlimited use of the wet and thermal spa facilities. . Day packages begin from £99; Overnight package starts from £429 for two people in a Deluxe room and is available to book for stays from 11th – 18th February.

The luxury hotel’s Valentine’s Break includes a two-night stay with breakfast, a bottle of champagne on arrival, a tasting menu experience in its Michelin-starred restaurant Bohemia, and afternoon tea in The Club Bar. Also included is access to the hotel’s world-class spa facilities The Club Spa boasts an indoor saltwater pool, five treatment rooms and a Thermal Suite. Outside of the comfort of the hotel, discover some of the island’s most treasured spots with your loved one; from romantic strolls on the beach to scenic cliff walks on Jersey’s north coast. Package starts from £589 for two people in a Deluxe Double Room for two nights and is available to book for stays throughout February 2022. www.theclubjersey.com/

www.horwoodhouse.co.uk/offers/ Flemings Mayfair, London For Gourmands:

Package starts from £540 for two people in a Garden Room for one night and is available to book for stays throughout February 2022. www.careysmanor.com/packages

The Club Hotel & Spa, Jersey The Club Hotel & Spa in St Helier, Jersey is the perfect place for romance and fine food.

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At London’s luxury boutique hotel, Flemings Mayfair, enjoy an overnight stay in one of the property’s stunning bedrooms, an indulgent eight-course tasting menu with a signature wine pairing at the hotel’s

fine-dining restaurant, Ormer Mayfair by Sofian, followed by breakfast the next morning. The exclusive tasting menu, created by Executive Chef Sofian Msetfi, features dishes including a canapé selection of Jersey oysters with cucumber, horseradish, and Alsace bacon; aged Comté & smoked haddock tartlets, Scottish langoustine with pink grapefruit and juniper and a roast squab pigeon with beetroot, cumin and rose water caramel. Package starts from £785 for a Deluxe Double Room for one night. www.flemings-mayfair.co.uk/ Down Hall Hotel, Spa & Estate, Essex Love is in the air at Down Hall Hotel, Spa & Estate with the property’s magical ‘Eat Stay Love’ Valentine’s package. Located in the picturesque Essex countryside, the package includes an overnight stay in one of Down Hall’s luxurious bedrooms, a delicious three-course dinner made even more intimate with a live pianist in the Garden Room restaurant, and a delightful aperitif of a ‘Love’ cocktail. After a great night’s sleep, enjoy a buffet breakfast the following morning and then take a romantic stroll around the hotel’s 110 acres of beautifully manicured grounds. Package starts from £292 per couple in a Prestige Double Room for one night and is available to book for stays from 12th – 14thFebruary. www.downhall.co.uk/offers/eat,stay,-love/51-3/ Also at Down Hall, love takes flight with the Helicopter Escape package! Enjoy an overnight stay in the hotel’s luxurious Master Suite, featuring a working fireplace, deluxe king-size bed, and a free-standing feature bath overlooking the stunning grounds. In the evening, couples will enjoy a three-course dinner the hotel’s restaurant to the backdrop of a live pianist before heading out in the morning for the once in a lifetime private helicopter experience over the iconic sights of London or Cambridge. Overnight package starts at £4,999 for two people in a Master Suite. www.downhall.co.uk/offers/ helicopter-escape/51-23/

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Make the most of February half-term with these family holiday ideas from Travel PR UK Raft-building and ring-tailed lemurs – Lake District, £117 pp with Canine Cottages For an exciting half term to look forward to, head to the Lake District where activities are abundant. At Keswick Activity Centre families can bond over improvised Raft Building – designing, building and paddling their own craft on Derwentwater; and at the Lake District Wildlife Park, a family foursome can have a Keeper Experience, grooming tapirs, and meeting meerkats and ring-tailed lemurs. Kick back by the wood-burner at Barrony Cottage (sleeps four, plus one dog), a beautifully renovated 18th century stable in the quiet village of Uldale. A seven-night selfcatering stay arriving Friday 11 February now costs £117 pp (£465 total – was £510). £20 supplement for a dog. Visit Canine Cottages www.caninecottages.co.uk Georgian splendour with basement bolt-on: Cornwall, £197 pp with holidaycottages.co.uk 3 The Square (sleeps eight) in Penryn, just outside Falmouth in Cornwall, is a stunning Georgian townhouse within walking distance to the harbour, shops, art galleries, cafés and many restaurants serving locallycaught seafood. The property has a grand hallway, a lovely interior of high ceilings and large period windows, spacious landings, a super bunk bedroom for children, and a well-maintained garden. Fit for a sizeable family group, grandparents who might need their own space can (subject to availability) book the Garden Flat below. A seven-night self-catering stay in the main house, arriving Friday 11 February, costs £197 pp (£1,569 total); £320 pp (£640 total) for the Garden Flat.

learn craft- and pizza-making, and enjoy exciting treasure hunts, fascinating nature walks and splashing in the heated indoor pool. The restaurant offers child-friendly early dining options of mouth-watering dishes using local ingredients. There’s also a plethora of must-see attractions nearby including Dartmoor Zoo (18 miles) and Woodlands Leisure Park in Dartmouth (12 miles). For adults there is the state-of-the-art Voyage spa, the scenic par 3 golf course and the fine dining Trevilder Restaurant. A two-night break is from £690 for a family four (children aged 5-12) staying in a Premier sea-view family room, including breakfast. Under 5s free. Available until 28 February. www.prideofbritainhotels.com Go for Gold! London’s Queen Elizabeth Olympic Park Tours with a Blue Badge Tourist Guide Hard as it is to believe, 2022 marks ten years since the London Olympics and Paralympic Games, a golden time in UK sporting history that younger members of your own team may well have missed out on. A walking tour of Queen Elizabeth Olympic Park with a qualified Blue Badge Tourist Guide is a wonderful way for all the family to hear how this part of East London was transformed to host the iconic event, view the London Stadium (now home to West Ham United Football Club), visit sites such as the London Aquatics Centre and Lee Valley VeloPark, ‘Ride the Slide’ on the ArcelorMittal Orbit (the UK’s tallest sculpture) and pose for photos next to the Olympic Rings. A half-day private tour, which can be customised to your interests, costs from £176 per family.

www.holidaycottages.co.uk Half-term happiness in South Devon – two nights from £690 for a family of four with Pride of Britain Hotels Family owned for 125 years, Thurlestone House Hotel & Spa really knows what it takes to host amazing family-friendly breaks. Standing in 19 acres of National Trust countryside on the wild coastline of South Devon, the 65-bedroom hotel is ideal for mini adventures. Children can join the hotel’s Big T’s Surf Club (aged 5-12), 44

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To book, visit www.toursof2012sites.com. To find a Blue Badge Tourist Guide offering Half Term guided walking tours in your area, visit www.britainsbestguides.org. Action-packed Iceland for Half Term togetherness – from £5,756 for a family of four with Kirker* Had your fill of stay-at-home school holidays? Where better to revive your clan’s appetite for overseas travel than the Land of Ice and Fire, where glaciers, volcanoes and lunar landscapes straight from the scenes of a sci-fi movie – plus the ever-present possibility of spotting the Northern Lights – are guaranteed to make this a Half Term break to remember. Arriving 14 February, a three-night stay at the four-star Hotel Apotek in Reykjavik costs from £5,756 for a family of four (sharing two rooms), including flights (Heathrow), private transfers, B&B, a visit to the Blue Lagoon and a full-day 4x4 adventure taking in waterfalls, geysirs, an off-road drive on the Langjokull Glacier, a visit to the world’s first parliament, and the chance to stand on the fault line separating the tectonic plates of Europe and North America. www.kirkerholidays.com February half-term adventure to Finnish Lapland – from £1,495 per adult and £895 per child with Activities Abroad The Northern Lights Village in Levi features 40 glass-roofed Aurora Cabins, giving guests the chance to spot the Aurora while tucked up in bed. Based in the village, this

three-night trip offers families the chance to create their own winter adventure itinerary, choosing from activities such as snowshoeing, cross-country skiing, a 5k or 10k husky safari and a reindeer sleigh ride. Spend the evenings Aurora hunting by snowmobile or heated sleigh. The trip is from £1,495 per adult /£895 per child aged 4-14 including flights (London), transfers, three nights’ half board in an Aurora Cabin, Aurora alert service and cold weather clothing. Activities extra. Departs 17, 20 & 24 Feb. www.activitiesabroad.com Inspire culinary flair in Spain’s sublime Subbética – Family cooking holiday from £4,799 for four with Sunvil Renowned for its olive oil and abundant in delicious local produce, the Subbética region of southern Spain (delightfully rural, yet within easy reach of Seville, Granada and Cordoba for day trips) is a perfect choice for foodie families this February half term. And a stay at gourmet B&B Finca Las Encinas, near Iznájar, promises to send your little ones back to school with more than happy holiday memories; they’ll learn to cook like Clive (owner and chef) during fun-filled, hands-on lessons using the freshest and finest seasonal ingredients. This six-night family cooking package – available exclusively from Sunvil – costs from £4,799 for a family of four, including flights (Gatwick) to Malaga, car hire, B&B (in two rooms, both with terrace), four cooking evenings (preparing your own dinners), welcome and farewell dinners with drinks, and a guided tour of a local olive oil mill with tastings. www.sunvil.co.uk REST OF WORLD Volcanic hot springs, jungle rivers & Caribbean coast – Save £250 pp in Costa Rica, now from £2,499 pp with Sunvil* Costa Rica is the trip of a lifetime for the whole family. Imagine the children’s faces, being transferred by boat through narrow jungle rivers and canals to the Caribbean coast and into the Tortuguero National Park, home to howler monkeys; bathing in volcanic hot springs and walking across hanging rainforest bridges in Arenal; and enjoying wild watersports in Manuel Antonio National Park. Saving £250 pp, Costa Rica Family Fun now costs from £2,499 pp (two adults & two children under 12) including flights (London), internal transfers, 12 nights’ B&B, some meals, and some guided excursions as per itinerary. www.sunvil.co.uk

Travel

Grifco PR’s top hoteliers reveal their expectations & emerging trends for 2022 Periklis Gompakis, Sales & Marketing Director of the MarBella Collection, Greece

Nick Prattas, Vice President & Managing Director of Windjammer Landing, St Lucia

2022 is shaping up to be a year like no other, bringing together new trends inherited and accelerated following the last two years with a series of postpandemic consequences in a global socio-economic context. Sustainable and mindful travel is expected to coexist with increased flight costs and inflation rise. Staycation, bleisure, and workcation patterns are here to stay, resulting in less frequent travel but for more extended periods. Upward trends for both multigeneration and solo travel will resume, focused on the luxury 5* resorts and private residences/villas, mainly for Europe and the Mediterranean. High-end holidaymakers will continue to expect personalised services and seek tailor-made holiday experiences, keeping a balance with enhanced digitised hotel services offering. No slowdown in new hotel openings is anticipated, although the significant disruptions in the global supply chain and the labour shortage hotel firms are already facing.

This year, we are already seeing amazingly positive signs for the resort. Bookings up an incredible 22% compared to 2019, with enquiries continuing to come in thick and fast. With the demand bouncing back for long haul travel and the rise in multi-generational trips, St Lucia is firmly back to being a bucket list destination. We are also implementing many new advances in technology, service and food and beverage at Windjammer Landing for 2022, which alongside the Caribbean Tourism officials report, will look to be one of the best years for us and the Caribbean. Sean Moriarty, CEO of Quinta do Lago, Portugal Destination of choice is key in the decision making, and confidence in the location is already paramount for 2022. Destinations that have continued to invest will always stand out in the luxury market and will attract repeated and new travellers and

investors. Low-density areas are also becoming are a target for shorter breaks rather than city break style trips. Furthermore, people will look for more places where nature is respected and protected - where the brand has strong sustainability initiatives. We are also starting to see longer holidays and rising trend in real estate, where buyers’ second home is becoming their primary residence, due to the flexibility in remote working. Simon Ball, Founder of Tuscnay Now & More, Italy With 90% of our stock sold for 2022, we are anticipating that travel next year will be even busier than pre-pandemic times. Since people have not had the opportunity to travel in two years, we’re noticing a growing interest in villas with services and properties that offer privacy and peace. The reality is that our future is in the hands of various governments and political powers, therefore we must trust that they make the best decision to help the travel industry and our economy bounce back. Julian Hudson, General Manager of The Fellows House Cambridge, Curio Collection by Hilton, UK Looking ahead to 2022, we are anticipating the return of business travel to Cambridge and that our luxury lifestyle long-stay apartment offering will be a refreshing alternative to hotels guests may have previously visited. The Fellows House Cambridge, Curio Collection by Hilton is a hybrid option of hotel facilities combined with your own apartment and place to call home, even just for the night. For our long stay market segments (7+ nights), we are forecasting this to be at least 45-50% of our business mix, and we are the only operator in Cambridge that our guests not only get discounted prices based on length of stay but are also rewarded with points via the Hilton Honours programme. Howard Hastings, Managing Director of Hastings Hotels, Northern Ireland Last year we enjoyed an excellent staycation boom from the Republic of Ireland. Travel from GB will be boosted in 2022, both due to the post-pandemic sustained marketing for Northern Ireland in GB and the reduction in air passenger duty

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from April, making it cheaper to arrive here by air. There is also much pent up demand from the US - the direct flights cancelled during the Pandemic are being reinstated (Dublin – San Francisco has now resumed), and new ones have been added (Dublin - Vancouver direct starts in June). So we expect to see a strong rebound in 2022 from North American visitors. It is also anticipated that 2022 will be a record year for the number of passengers on Cruise Liners coming to Belfast, so we look forward to welcoming the influx of guests in the near future. Kate Hughes, Operations Director of Lepogo Lodges, South Africa Once South Africa was removed from the red list, we saw a steady stream of international enquiries for 2022. Many for family groups rather than individual couples and longer stays of 4-6 nights rather than the 2-3 we saw before. However, there is still a level of uncertainty in booking, and flexibility is key which, of course, we are happy to provide. We believe this year will bring guests keen for adventure and bucket list trips after the last two years, travelling in family groups and staying in one place for longer than moving every few days. Roberto Sortino, Managing Director & Founder of Villatravellers, Sicily, Italy I’m hopeful and optimistic that travel will return in full force in 2022. I think that the trends we saw in 2021 – longer term stays, a desire for space and privacy, and an interest in really getting to authentically know your destination – will continue this year. Villa holidays are a great way to enjoy a sunny and secluded getaway, and Villatravellers has a wonderful selection of villas to rent, and we also offer extra experiences that let you see the real Sicily in all its glory. We hope that travellers will continue to be curious, and enjoy precious time with family and friends this year. Raffaella Scalisi, General Manager of the Courmayeur Mont Blanc, Tourism Board, Italian Alps In 2022 we predict a gradual restart to tourism, with long-haul trips from flourishing markets such as the US hopefully resuming in full swing in the summer season. As travel continues to return and grow, Courmayeur is confident in its ability to handle high amounts of tourism during peak season, while still preserving the area’s essence of a typical alpine village. Additionally, as sustainability is one of our highest priorities, we are proud to boast a pedestrian-friendly city centre and offer tourists plenty of options from public transportation to biking to reach the nearby Veny and Ferret valleys.

Travel

The return of entertainment in retail As travel restrictions are gradually lifted in the UK, Kim De Vito, Head of Client Services for Travel Retail at Blackjack Promotions discusses the return of brand entertainment in travel retail. After an incredibly turbulent two years, we are delighted to see entertainment and hospitality returning to the stage in retail. Over the past couple of months we’ve seen significant strides in brands welcoming back brand ambassadors and promotional activity to shopping centres and airports; delivering some exciting and ambitious campaigns, despite the new safety measures that are, and will continue to be, in place. Towards the latter part of 2021, we started to see sampling return for fragrance brands using pre-sprayed cards, and skincare brands distributing products for self-application. As we headed towards Christmas, we were hopeful that retail hospitality, entertainment, and promotional activity would be able to go ahead. And it was. Christmas is such a crucial time of year in retail, it’s when brands usually ramp up their marketing activity, launch limited edition seasonal product lines, host events, launch big ad campaigns, all in a bid to encourage spend and cut through the noise. In travel retail, it’s a similar picture. Christmas week is one of the busiest times and although passenger numbers have been lower, the basket value in travel retail is actually higher than before the pandemic. There is appetite to spend. So, when we were briefed to deliver a campaign in London Stansted Airport for the leading duty free retailer in the UK and worldwide, we knew we had an opportunity to come back bigger and better and help our client recover from the past two challenging festive seasons. We also knew the opportunity would send out a positive message to consumers and brands about the return of events, post COVID. The objective was simple - enhance the passenger experience during the festive period. Easy, we’re experts at that! However, at a time when COVID-19 cases were rising and passengers were travelling with extra caution, we knew we had to approach this with plenty of consideration and careful planning – particularly around using digital effectively to ensure safety and deliver on experience.

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We created a multimedia activation that encompassed all our services including people, creativity and logistical excellence. Our breadth of experience allowed us to deliver the idea which spanned interactivity, digital creativity, and passenger entertainment. Our creative team scripted, filmed and produced dedicated digital adverts with Santa Claus in a green screen studio, which we then used for our digital screen advertising in the airport and a special Snapchat geofilter. The Snapchat geofilter covered the entire footprint of London Stansted Airport for the three weeks leading up to Christmas, designed to engage passengers who were passing through the airport and encourage them to share a branded Christmas message on the platform to their friends and followers. The week before Christmas this digital activity was supported by singers, entertainers and a zone in which children could write their letters to Santa, bringing festive joy to passengers and staff alike. What this piece of work has demonstrated is that consumers can once again enjoy some fantastic events during their retail and leisure activities, and they can do it safely. In travel retail specifically, passengers passing through airports are demonstrating their desire to spend and brands have a real opportunity to capitalise on this appetite and deliver on retail experience. Reintroducing retail activations is helping brands to accelerate their recovery, and this is just the start. Moving forward, we expect to see more and more entertainment activations involve digital, bringing it together with the human touch. Combining digital and physical activations has always been a goal, but the pandemic has accelerated the race to get there. Highlighting the importance of human connection in everyday experiences was evident in research that we recently conducted with 1,500 consumers. The study revealed that the experience of the pandemic has compelled almost two thirds of consumers to appreciate how important human connection is now, when shopping and enjoying leisure facilities. Whether our predictions are right, time will tell but one thing we hope will be true is our belief that being treated to experience is back, and it is going to be bigger and better than ever before.

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Coming up next month in our March Issue, features on: Commercial Bathrooms • Contract Beds & Bedding Housekeeping & Laundry Equipment • Outdoor Solutions

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations. If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com. The closing deadline for the March issue is 17th February. 50

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