Warm Welcome Magazine - July Issue

Warm Welcome Magazine

Hotels . Travel . Bars & Pubs . Food & Drink Restaurants . Health & Lifestyle . Shows & Events

With restaurants re-opening on July 4th how will they meet government guidelines to keep customers and staff safe?

SEE HOW WITH TISSL’S NEW CONSUMER ORDERING PLATFORM COP is a module of HORIZON EPOS Cloud from TISSL See pages 14-15

Novellini launch BeSafe walls to help the UK return to work safely

Workplaces around the nation are preparing for when the UK can return to a kind of normality. The Novellini Group presents a solution that will help to create safe working environments that are hygienic and adaptable. The BeSafe wall is a protective device that companies with any office, desk space, trade counters, cafe and restaurants can incorporate going forward.

The primary benefit? Hygiene. Employees will feel protected with the BeSafe wall as it provides a barrier. Constructed from 6mm tempered glass, it’s easy to clean with any alcoholic disinfectant. In smaller spaces where it’s difficult to sit two meters away, the wall is a particularly helpful solution.

Office teams aren’t the only ones who will be happy to see these walls put in place. BeSafe is a smart answer for all industries where contact with the public is required, such as pharmacies, retail counters, restaurants and public offices.

Novellini can customise each barrier to suit the space with three versions (floor mounted, trade counter, and desks) and five different sizes.

UK Sales Manager at Novellini, Stuart West says ‘We are looking to help the UK workforce where we can and these are a positive answer to those concerns about health and hygiene.’ As specialists in showers and design, Novellini are putting their skills to good use and many businesses across the UK will be pleased to find a safe and stylish solution. They are even available in several colours and glass finishes to suit the surroundings ‐ For more information contact Novellini UK on 01727 229922 or visit the website at www.novellini.co.uk ‐ For brochure and advice please email info‐uk@novellini.com. ‐ For large projects or orders, customized solutions can be evaluated. We are available to evaluate and propose BeSafe Wall solutions specific for your protection needs.

COWHORN from £90

LABRA ARMCHAIR from £130

RIO WOOD ARMCHAIR from £120

... for every occasion!

BUNNY CHAIR from £63

CORTINA CHAIR from £89

WAFFLE CHAIR from £69

Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU

AMBROSIA CHAIR from £80

0115 965 9030 info@contractfurniture.co.uk www.contractfurniture.co.uk

TEAHOLE UPH BACK CHAIR from £75

FOLLOW US!

CONTENTS

4

20

Hotels

Technology

24

34

Food & Drink

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome Magazine team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales Coordinator Jordan Sattar - 01227 314 324 jordan@warmwelcomemagazine.com Newsletter Assistant Carol Jean - 01227 314 325 carol@warmwelcomemagazine.com

Little Emperors Unveils The One Night Escape with Dedicated Benefits Little Emperors, the luxury private members hotel club is introducing The One Night Escape with added benefits for those in

need of a night of luxury away from home once lockdown lifts and it’s safe to leave home again. With UK hotels due to open in July, it is finally time to start looking into a one-night escape in the UK and to indulge in those hotel offerings that have been ever so missed. Daydreaming of those perfectly ironed bed sheets, the cosy hotel slippers or perhaps a relaxing large bath, Little Emperors has heard it all with phone calls from members asking where to book for one night to experience the small luxuries a hotel provides for that much needed treat. With Little Emperors lowest rate guarantee and dedicated benefits including complimentary breakfast, F&B hotel credit and room upgrade offered to members, the value for money is incomparable.

Rebecca Masri, Founder of Little Emperors comments: “We have seen increased demand for the one-night escape from lockdown in recent weeks as our members seek a night of peace and quiet away from home with those precious hotel luxuries such as room service and a hotel breakfast sorely missed.

I recently had a phone call from a member asking where he can stay for one night as he needs a break from the wife. Other members are missing a good bath, perfectly ironed bedsheets being tucked all the way in, a pillow menu, bathroom products, hotel slippers, not being awoken by children and that holiday feeling and we hope The One Night Escape will offer our members something to look forward to after lockdown where they can enjoy and appreciate those hotel luxuries like never before at unbeatable value”.

Little Emperors shares its top hotel picks for a one-night escape once lockdown lifts, be it alone, with family or with a love one: The One Night Solo Escape: Indulge in some much needed me-time and enjoy the uninterrupted lie in of dreams with a one-night escape from loved ones. Put the feet up and experience the pampering service of a 24-hour butler at The Lanesborough and make sure to book in for dinner at the hotel’s Michelin star restaurant. Enjoy a drink in the heart of the City at The Four Seasons Hotel London at Ten Trinity Square where guests can pick from the eclectic drinks list of the Rotunda Bar enjoying views of Tower Bridge lit up by night.

4 | Warm Welcome Magazine

The One Night Family Escape: Dreaming of when the whole family can escape the safety of the house... it won’t be long. Book now and count down the days until the children can run wild in the woodlands at the Four Seasons Hampshire while the parents rejuvenate body and mind in the spa, where the signature treatments use handpicked ingredients from the estate’s grounds. Play a father and son game of golf at the iconic Balmoral Hotel in Edinburgh while the rest of the family enjoy a pampering treatment at the hotel spa or take the little ones to explore all corners of the Edinburgh Castle, encouraging family bonding while learning the history of Edinburgh.

The One Night Romantic Escape: Although lockdown may have left many of us in need a little escapism from partners or families, some are still looking to celebrate the little milestones that life has to offer. Treat a loved one to a countryside retreat in Surrey staying at the Beaverbrook, a quintessential British Estate. Celebrate an anniversary indulging in Japanese inspired food and spend the evening snuggling in the private cinema room. Heckfield Place provides a country escape where couples can embrace the fresh air, enjoy long romantic walks through beautiful gardens and spend hours laughing and drinking over a pub lunch.

Little Emperors top UK hotels for a one-night stay: Four Seasons Hotel London at Ten Trinity Square, The Lanesborough, Shangri La Hotel at The Shard, Four Seasons Hampshire, Beaverbrook, Chewton Glen Hotel, Clivedon House, The Balmoral Hotel Edinburgh.

Little Emperors promises to deliver value in luxury and with the One Night Escape; the best kept secret being that through all the added benefits, you get your money back from the membership fee within just one-night stay. Little Emperors annual membership fees starts from £250.

Tel + 44 203 178 4984 or email info@littleemperors.com.

Warm Welcome Magazine | 5

Trust in your stay with Laura Ashley Hotels

Laura Ashley Hotels is offering up to

15 per cent off and free cancellation* on all bookings to ensure peace of mind when arranging a post-lockdown escape.

Ahead of reopening on 6th July 2020, Laura Ashley Hotels has also launched its Trust in Your Stay programme showcasing their commitment to the wellbeing and protection of their guests and team, and to ensure a safe, clean and comfortable environment.

Surrounded by an abundance of beautiful outdoor space to explore, Laura Ashley Hotels offer a peaceful ambiance and provide the perfect location for a post-lockdown staycation.

Priced from £169 per room**, Laura Ashley Hotel The Belsfield, Lake District, nestled on the banks of Lake Windermere, blends style and elegance with classic British glamour and unrivalled views over England’s largest lake. The Lake District is known as ‘the adventure capital of the UK’ and offers activities and adventures to enjoy while physically distancing. Guests can enjoy the local area with a picnic by the lake or go for a cycle or a leisurely walk to

enjoy the breath-taking views of the Lake District.

Alternatively, guests can enjoy a relaxing stay at Laura Ashley Hotel The Iliffe, Coventry, a boutique hotel situated within a listed mock Tudor manor house showcasing stylish Laura Ashley décor and carefully restored traditional features throughout, priced from £80 per room**.

The Laura Ashley Hotels portfolio is soon to include Burnham Beeches Hotel, an elegant Georgian mansion set in the tranquil Buckinghamshire countryside close to the ancient woodlands of the Burnham Beeches nature reserve. Priced from £95 per room**, Burnham Beeches Hotel offers newly designed Laura Ashley bedrooms which have been stylishly decorated with accessories showcasing the Laura Ashley Home range and its exquisite, inherently high-quality British fabrics and furnishings, to create a luxurious designer destination.

Laura Ashley Hotels’ Trust in Your Stay programme builds upon the already high standards of housekeeping and hygiene at the hotels to ensure guests

6 | Warm Welcome Magazine

and staff feel protected, without compromising the high standard and quality of service that guests have come to know, love and expect.

David Westerby, Chief Executive Officer for Corus and Laura Ashley Hotels said: “The safety of our guests and our team is our top priority. To achieve a new higher level of confidence we have researched and deployed new technologies, and we are working with specialist teams to implement new even higher standards of cleanliness to ensure that we can welcome our guests back to enjoy a stay where they feel comfortable, relaxed and most importantly, safe.”

New measures include developing an app for guests to use for pre check in communication and registration, virtual bedroom compendiums and menus, and an in-house text messaging service so guests can communicate with the hotel team without any face-to-face contact.

The hotel is also offering ‘grab and go’ meals for guests to enjoy in each of the properties stunning, landscaped gardens or in the comfort of their own room.

A seal will be placed on each bedroom

door to indicate that the room has not been accessed since being thoroughly cleaned, and cross-infection controls have been further developed through the use of Nano anti-microbial technology on all surfaces and textiles to support the destruction and transmission of the virus. Laura Ashley Hotels’ Trust in Your Stay policy can be seen via the main website www.lauraashleyhotels.com.

To book The Belsfield email belsfield@lauraashleyhotels.com, call 01539 442448, or visit www. lauraashleyhotels.com.

To book The Iliffe, email reception. theiliffe@lauraashleyhotels.com, call 02476 303398, or visit www. lauraashleyhotels.com.

To book Burnham Beeches, email reservations@corushotels.com, call 01628 429 955, or visit www.burnhambeecheshotel.com. * Terms & conditions apply. Full prepayment required at time of booking. Valid for bookings made before 31st July 2020 for arrival between 1st September 2020 until 30th May 2021. Free cancellation up to 24 hours prior to arrival. ** Based on two people sharing a room.

Never miss an issue - Subscribe for Free!

Warm Welcome Magazine | 7

Pride of Britain Hotels welcomes three new Scottish members Recent research by Pride of Britain

Hotels in light of the COVID-19 crisis reveals that consumer confidence in the luxury end of the market is buoyant.

Over half of the consortium’s customers (51%) hope to take a luxury UK hotel break in the next three months, with 80% of guests happy to travel three hours or more for that long-awaited, muchdreamt-of hotel stay. Furthermore, 62% of guests hope to visit a Pride of Britain hotel to enjoy a special meal within the next three months, with 95% of all hotel stays being planned for leisure, rather than business, purposes.

With the UK hotel industry largely preparing to open to customers in July, the research found, unsurprisingly, that customers rated extra cleaning measures to be key, followed by the maintenance of Pride of Britain’s usual levels of outstanding service and hospitality. The third most-requested points in the survey were professional training of staff in virus-specific hygiene, availability of hand sanitisers at key points around hotels and the provision of plenty of wide, open spaces. Guests also specified the need for reduced occupancy in hotel and dining rooms. Interestingly, 25% of those surveyed said they would like as little visible change to normal (pre-COVID) operations as possible.

Pride of Britain Hotels is looking forward to welcoming guests once again to its 50-strong luxury collection, none more so than its three new members – The Fife Arms, Fingal and Ness Walk, all located

in Scotland; details of each new member follow: The Fife Arms, Braemar, Cairngorms, Scottish Highlands Located in the spectacular village setting of Braemar (home to the prestigious Highland Games), in the heart of Scotland’s Cairngorms National Park, The Fife Arms opened its doors, after a much-anticipated refurbishment, 18 months ago. The former Victorian coaching inn is owned by Iwan and Manuela Wirth (co-presidents of the prestigious Hauser & Wirth art galleries) – so, unsurprisingly, the hotel provides a beguiling backdrop for Scottish artists and eclectic art and artefacts from around the world. The interiors were designed

by Russell Sage, with a house tartan adorning the walls of The Drawing Room – a perfect spot for morning coffee or afternoon tea – and the glorious gardens were designed by Chelsea Flower Show medal winner, Jinny Blom.

There are just 46 sumptuous guest bedrooms and suites – each one dedicated to a local place, person, event or theme, be it Robert Louis Stevenson, who began writing Treasure Island in Braemar, or Lord Byron, who spent time in Braemar recuperating from scarlet fever.

The Clunie Dining Room takes its name from the local river and is overseen by Executive Chef Tim Kensett. Using wood-fired cooking techniques and seasonal produce, dishes such as Scottish

8 | Warm Welcome Magazine

squid risotto and Shetland mussels are served up in the striking space which has a distinctive river mural, hand-painted

by Argentinian artist Guillermo Kuitca in his “cubistoid” style. The hotel is also home to The Flying Stag, a public bar, which offers hearty Scottish fare, real ales and an extensive whisky menu. For a more glamorous alternative, Elsa’s, the art deco cocktail bar serves artisan cocktails, pre-dinner aperitifs and nightcaps.

A range of Scottish-inspired spa treatments are available, including pedicures, manicures, massages with Hot Cairngorm Stones and a ‘Laddies Highland Refresh’ facial for men. The hotel’s ghillie team is on hand to advise guests on the surrounding castles, whisky distilleries, coastlines and walks, and there is a trained gamekeeper who leads the outdoor pursuits programme.

Lead-in price: Guest rooms are from £250 per night (two sharing) and Suites from £795 (two sharing) per night; both rates include full Scottish breakfast.

Fingal, Leith, Edinburgh Owned and run by the award-winning team at The Royal Yacht Britannia, Fingal started life as a lighthouse tender, helping maintain lighthouses and transporting vital equipment to some of the most treacherous locations in Scotland from its original base in Oban. In January 2019, Fingal opened as a luxury floating hotel, permanently berthed in the historic port of Leith, just

two miles from the centre of Edinburgh. There are 23 luxury cabins - many with direct access to the decks – perfect for stargazing or an indulgent glass of Champagne.

With an Art Deco-inspired interior, The Lighthouse Restaurant & Bar serves drinks and cocktails, plus breakfast and dinner. Fingal’s salmon is smoked on board, and Head Chef Brendan Wills’ creations include Isle of Gigha Halibut and Rhubarb & frangipane tart. An indulgent afternoon tea is also served daily (from £40 pp - £50 pp with a glass of Champagne). Fingal’s ballroom, with its sweeping staircases and lavish décor, is a unique spot for celebrations and events for up to 60 guests.

Nearby must-see attractions include The Royal Yacht Britannia, Her Majesty the Queen’s former floating home for over 40 years. Leith also has an eclectic mix of cafés, shops, and boutiques. Edinburgh’s many attractions are within easy reach. Lead-in price: A Classic Cabin (two sharing) is from £200 per night and Classic Duplex Cabins are from £400 per night; both rates include full Scottish breakfast.

Ness Walk, Inverness, Scottish Highlands Situated on the banks of the River Ness, in the heart of Inverness, five-star Ness Walk is a lovingly restored 19th century house.

With a sweeping driveway and a secluded leafy setting, the property has 47 bedrooms, including two spacious suites, and décor inspired by Scotland’s scenery. Guests can expect high-quality bed linen, Illy coffee machines, Bluetooth audio systems, en-suite marble bathrooms and environmentally-friendly toiletries by Arran Sense of Scotland.

Overseen by Executive Chef Craig Douglas, Torrish is the hotel’s main restaurant, named after the beautiful salmon fly commonly used when fishing nearby. Premium cuts of meat and fresh fish are sourced from local suppliers, vegetables are gathered from a local organic farm and herbs are grown on site. Sample dishes include Sous Vide Speyside Beef Rump, Herb-Roasted Aubergine and Coconut & Tonka Rice Pudding. Served daily between 2 pm and 4.30 pm, the Heavenly Afternoon tea is £20.95 pp (£29.50 pp with a glass of Delemotte Champagne) and includes savoury treats, finger sandwiches, scones, cake and sweet treats.

The Torrish Bar has mixologists on hand to craft delicious cocktails including the signature Ness Legend cocktail. Ness Walk also provides private dining, wedding and conference facilities and is in an ideal location for exploring the surrounding Scottish Highlands. Loch Ness is just 10 minutes’ drive away and ancient castles, pristine golf courses and the North Coast 500’s 516-mile panoramic driving route, which starts and ends in Inverness, are on the doorstep. Lead-in price: A one-night stay is from £120 per room (two sharing), including full Scottish breakfast.

Peter Hancock, Chief Executive, Pride of Britain Hotels, says: “We are delighted to welcome three new Scottish members to the Pride of Britain collection of 50 hotels. All three properties are distinctly different and further strengthen our contingent of luxury Scottish establishments.”

The Fife Arms, Fingal and Ness Walk join an established collection of some of the finest hotels across the UK, from historic castles to boutique boltholes, each of which is dedicated to providing the finest hospitality to its guests. The self-imposed limit of 50 members ensures that each hotel is of the finest quality and maintains the exclusivity of the group. To book call Pride of Britain Hotels on 0800 089 3929 (www.prideofbritainhotels.com).

Warm Welcome Magazine | 9

Explore the Best of Britain by Car with Wyndham Hotels & Resorts With summer fast approaching, travellers have plenty to explore in their own backyard here in the UK, including choosing a

staycation within easy reach of some of Britain’s best outdoor explorations, hidden gem locations, or scenic drives. Wyndham Hotels & Resorts, the world’s largest hotel franchising company by number of properties, has something for everyone this summer, whether travellers are looking for an outdoor adventure, a family getaway or a four legged fur-friendly road trip.

A Road Trip through the Hills of Shropshire and Worcestershire Ramada Resort by Wyndham Park Hall Wolverhampton is ideally situated for exploring the less trodden hills of the West Midlands counties. The A449 leads to The Malvern hills, 20 minutes out of Worcester, often referred to as the Worcestershire Beacons. Guests can enjoy quiet roads in the unspoilt, peaceful countryside around the Malvern Hills Area of Outstanding Natural Beauty, the undiscovered Teme Valley and the beautiful Severn plain passing through picturesque towns and villages. Another option is to visit The Shropshire Hills, just over an hour from the hotel via the A545/A458, offering rolling countryside, historic houses and quaint market towns.

A luxurious Georgian mansion set in seven acres of beautiful gardens, Ramada Resort by Wyndham Park Hall Wolverhampton offers a peaceful respite after a day of exploring. Room rates from £65 on a room-only basis, based on two people sharing.

10| Warm Welcome Magazine

Explore the Varied Scenery of the Durham Dales The Durham Dales are a hidden gem of the North of England, often bypassed by those heading straight for The Lake District. Conveniently located off the A1M, Days Inn by Wyndham Durham is just over half an hour’s drive from Barnard Castle, where guests can follow the B6277 passing through varied landscapes of moors, hills, valleys and rivers, and the picturesque villages of Teesdale, all the way through to the North Pennines Area of Outstanding Natural Beauty.

With complimentary Wi-Fi and parking provided, guests of Days Inn

by Wyndham Durham need not worry about breaking their budget whilst exploring the breath-taking scenery of County Durham.

Room rates from £39 on a room-only basis, based on two people sharing.

Discover the Cotswolds on the way to historic Oxford For easy access to Oxford, Thame, Bicester and Abington, the Ramada

by Wyndham Oxford provides a comfortable stay in close proximity to the breath-taking landscapes, palaces, castles and quintessentially English villages set in the Cotswolds. Guests travelling with family are recommended to visit the stunning Blenheim Palace, set in the unspoiled and peaceful countryside. A short drive from the hotel, guests can find themselves at the historic Oxford University campus.

Room rates from £39 on a room-only basis, based on two people sharing.

Meander along the River Wye in South Wales Nestled in the Usk Valley in Monmouthshire, South East Wales, Ramada Resort by Wyndham Cwrt Bleddyn Hotel & Spa offers a relaxing countryside getaway surrounded by some of the region’s best drives. Take the road from Chepstow to Raglan for jaw-dropping hill views in the towns of Devauden and Llansoy, or drive the A466 through Tintern to Monmouth taking in the fairytale-like woodland scenery whilst winding along The River Wye. Guests can enjoy a game of tennis on the outdoor courts along with many

other amenities. Set in a 16th century building, the hotel offers 46 rooms, many of which feature cosy design touches including oak beds and fireplaces, providing an intimate setting in the peaceful Welsh countryside of the Usk Valley.

Room rates from £80 on a B&B basis, based on two people sharing.

Explore Cardiff with a Four-legged Furry Friend Days Inn by Wyndham Bridgend Cardiff welcomes guests and their pets giving them the opportunity to explore the notable attractions of Cardiff and Port Talbot from its accessible location.

A short drive away guests will find pet-friendly walks, the medieval Cardiff Castle and a plethora of sightseeing opportunities. This property has ample free parking, an adjacent Starbucks for morning fuel and is the ideal spot for road trippers that enjoy exploring with their four-legged friends.

Room rates from £29 on a room-only basis, based on two people sharing.

To book any of the above hotels, please visit www.wyndhamhotels.com.

Warm Welcome Magazine |11

- L I G H T I N G . C O M

LIGHTING INSTALLATION & MAINTENANCE Lighting Maintenance and Technical Support (No Sub Contractors) Installation and Commissioning Supply and Install with Through Life Maintenance Emergency Lighting Testing, Maintenance and Upgrades Energy Saving Surveys and Initiatives Smart Lighting Upgrades with BlueTooth Enabled Luminaires – Minimum 5 Year On-site Guarantee Additional services available to suit Client requirements whilst on site visits across the UK and Western Europe

+44 (0)1329 820500

sales@challenger-lighting.com

challenger-lighting.com

LIGHTIN

G INSTA

LLATIO

N & MA

INTENA

NCE

How will businesses cope with the new government guidelines?

As announced by the prime minister

on June 23rd, indoor hospitality can re-open from July 4th. This is a longawaited event, there are still government guidelines to follow, inevitably meaning a new way of trading.

Many hospitality businesses have already diversified to survive, and it is widely accepted that hospitality will need to adapt. The emergence of more delivery channels presents strong evidence of the changing trends. But, as well as takeaway, there is clearly still high demand for inhouse dining, although the operation will be quite different.

Alongside the announcement, the prime minister emphasised that the safety of customers and staff was paramount, and that infringement of that obligation could result in a reversal of the decision. To be precise, the guidelines are to provide table ordering and to limit staff and customer contact as much as possible. Customers should be able to order and pay for food remotely or at the table, and possibly even using their own devices, so creating a faster and safer food service.

There are already APP’s and other solutions to help restaurants operate within the guidelines but the TISSL solution is different, it has been developed as an evolving platform with a technical focus. TISSL have always considered technology to be as important as the as

their extensive hospitality expertise, so the HORZION EPOS platform has been developed from the ground up, always using latest technology and thus limiting the constraints of older legacy systems.

Consumer Ordering Platform. Allowing customers to view menu’s and modifiers directly in the POS system, ordering, and paying for their food simply and sending the order directly to the kitchen printer.

By ensuring technical compatibility with multiple solutions and operating systems, the HORIZON platform can continue to evolve seamlessly and quickly, allowing TISSL to focus on operational rather than technical challenges. The Consumer Ordering Platform was already on TISSL’s development roadmap to meet the demands of the new and tech savvy millennial consumer.

Because HORIZON operates on multiple operating systems, most devices are supported, which means customers can often use their own phone. The access can be a text, a URL or simply scan a QR code, unlike most other solutions they do not need to download an APP!

The flexible development platform was the vision of founder and MD Kevin Coetzee who added: “We have seen a big change in consumer behaviour already, with millennials expecting the faster more efficient service and payment options they know are possible with latest technology.

Understanding these trends was key to our design and already part of the development roadmap for HORIZON. The covid pandemic has brought this inevitable change sooner than we thought, but developing using latest technologies enables us to react quickly and without any technical limitations.”

Kevin’s vision paid off and many TISSL customers are already using the

14| Warm Welcome Magazine

Customers can also order from wherever they are in the restaurant, an important option with more social distancing. There is no delay hoping to catch the eye of the waiter, and the customer can now take responsibility for letting you know about any allergies or special requests.

The customer has more control and it is simple, they can amend the order at any time and pay simply using digital wallets as well as cards. Though this doesn’t remove waiter engagement entirely, there will still be customers who want to engage and even run a tab, because COP is part of our HORIZON EPOS system all this is possible.

HORIZON is a cloud-based solution so hardware dependency is also drastically reduced, this flexible platform can operate on most modern operating

systems allowing sites to re-use their existing hardware in some cases, which means they can simply download the software and pay for it on a monthly subscription.

The scalability of the platform is key due mainly to the unique user licensing, unlimited sites and devices can be added as required without any additional licence cost. Users simply log onto any device on any site using their unique log on.

HORIZON EPOS Cloud is a flexible and evolving platform, designed to enable TISSL to respond quickly to the changing needs of the hospitality industry.

TISSL was founded in 2003, their diverse client group ranges from independent coffee shops through to pub groups, fast food operations and Michelin starred restaurants. TISSL offer a fully Cloud based solution or a more traditional local server-based integration. Whether you require a single out of the box solution or an enterprise, multi-site, cross border system, TISSL will have a solution. For more information visit the TISSL website at www.tissl.co.uk or contact TISSL by: E-mail sales@tissl.co.uk, or call 01908 525800

Warm Welcome Magazine |15

How Cloud Technology and Mobile Apps are helping the hospitality sector to get back on its feet As lockdown restrictions begin to

ease somewhat the hospitality sector is thinking about how to protect customers and staff under social distancing rules.

Creating a safer, more contactless environment ironically goes against the very nature of hospitality but from enclosed dining pods to temperature checks, we have already seen diverse ideas for maintaining safety.

The uptake of BYOD technology and ordering directly from table to kitchen is becoming more common place. Digital menus allow venues to instantly modify the menu online in response to customer comments while optimising costs and processes. Although we have seen the limit for contactless payments raised, this may still prove a problem when dining out. Online payment or even QR code payment provide the option for customers to scan a digital QR code or a printed QR code located at the end of the receipt and pay directly via their phone. All this can, in turn, provide an enhanced customer experience.

Apps such as QikServe’s Preoday online, mobile ordering and pre-payment technology enable customers to use their own device or a tablet to place an order directly with the kitchen. For this, web and cloud enabled kitchen printers, capable of reliably accepting and queuing orders from multiple devices become essential.

Cloud technology and reliable connectivity With technology such as Star’s CloudPRNT™, available on a range of Star POS printers including the compact and stylish mC-Print™ series, hospitality venues can incorporate a flexible ordering system to seamlessly integrate online and mobile purchasing into their offering, while eliminating the need for an extra tablet to send an order to the printer.

Instead, the ordering service can communicate directly with the printer for both table ordering as well as taking online, takeaway or collection orders

from the website, albeit remotely or from a touchless kiosk. Additionally, the mC-Print series benefits from Star SteadyLAN™ which is a unique POS connectivity solution that provides the stability of a cabled LAN connection for POS systems to ensure continuous network access. Offering reliable connectivity it is ideal for locations where WiFi connectivity is not possible or unreliable, by providing direct cabled control of the printer and attached peripherals as well as Ethernet provision to the tablet from the wired Ethernet port of the printer.

This is possible via the Apple Lightning cable in the case of iOS devices or USB-C cable for Android, Windows, Linux and Mac devices. As a result, the printer can act as the hub to a totally wired POS solution, powering the printer and tablet plus additional peripherals such as a barcode reader and customer display from a single plug / mains socket.

With the unique functionality of up to 5 hardware and software interfaces for both traditional and tablet POS, the mC-Print series not only future-proofs your business but also responds to the needs of a multichannel environment.

Mobile apps A number of further innovative software companies such as Flooid offer mobile apps. Its Hospitality Solution’s thick client mobile app mirrors all fixed Point-ofSale capabilities, such as enjoying real-time spot checks and one-click suggested procurements, taking orders and payments at the table, making inventory counts and ordering simpler, and collectively, minimising wastage and enhancing accuracy.

Another is Tabology whose smart app allows customers to order food and drinks at the table instead of queuing up at the bar to order and pay. The order is sent directly to the bar or kitchen printer for preparation improving order speed and accuracy, encouraging customers to order more frequently and stay longer. Offering tablet software to view online menus as well as enabling real-time table management, contactless payments and wireless receipt printing such as Accent POS’s Cloud

16| Warm Welcome Magazine

based POS software have been shown to increase average receipt value and enhance service. AccentPOS’ existing functionality enables improved communication between staff and reduces cross-contamination through built-in process flows including, but not limited to, integrated payment.

This limits the need for waiting staff having to manually enter the monetary amount into the payment terminal. With online ordering and payment, venues can also leverage features such as digital coupons and loyalty benefits. Thanks to this, customers are encouraged to return with offers and discounts based on individual consumption habits.

Furthermore, many venues are beginning or continuing to offer takeaway and delivery options alongside dine-in. Hospitality software providers such as iZettle have quickly moved to support the industry by suspending subscriptions for their iZettle Pro software and reducing online payment transaction fees, as well as releasing a new web platform Forever Local to help independent businesses connect with their local communities. It is likely these options will remain popular for the foreseeable future. With continued innovation, relevant technology and apps to facilitate change, things may not be as bleak as originally imagined for the hospitality sector.

For more information, please visit: www.Star-EMEA.com or call 01494 471111

Warm Welcome Magazine |17

Digital Menu Publishing is a new window into your kitchen compliance How is your business preparing for

the next wave of allergen labelling rules? With the food business under wage pressures, rising ingredient prices and an oversupply of competitors, any change in legislation presents new risks to your time and money.

Caternet, Powered by Zupa has launched a new allergen management application that stops the kitchen guesswork, supports compliance, and serves information to diners – both before and during their visit. Caternet Menu Publishing is a single solution combining a recipe builder with Ten Kites’ tool to publish allergens, sub-allergens, and nutrition data, live, onto virtually any digital channel.

What is a recipe engine?

Recipes built with live supplier data can truly transform your catering operation. Choosing this easy-to-use software means nutrition detail is automatically calculated.

Allergens are tracked and cross referenced, from supplier to serve, with the freedom for chefs across trading locations to create portion-controlled daily specials.

With bespoke recipe cards and bank of meal preparation steps, a digital record is instantly accessible to staff and customers alike. You can say goodbye to those clunky, out-of-date allergen folders.

More time to grow your business

The head office that adopts Caternet has chosen clarity over confusion. This paperless system extends to enforcing approved buying lists, purchasing with live prices, and margin control with no hidden discounts or rebates. Many organisations add their HACCP food safety analysis guidelines to Caternet to use in their kitchen training packs.

Forecasting tools save time and promote compliance across stock

18| Warm Welcome Magazine

management too – from automatically calculated stock in hand prompts to planning in delivery schedules to minimise spend & wastage.

Publish and turn compliance into revenue

The new food labelling requirement is an opportunity to connect with customers and drive advance footfall.

Guests can avoid bad experiences by planning with accurate menus delivered through digital displays, websites, online ordering apps and social channels.

Whether gluten-free, nut allergy, vegetarian, vegan, or halal, the drag and drop publishing tool takes your library of recipes and compiles them into useable menus. Add your design and logos to reduce marketing costs (and reprinting!).

When diners reach your venue, EPoS and kitchen cook books share the same data. You can build brand loyalty and grow your cut of household spend.

“Combining these tools into a single solution for the first time ensures consistency.

Accurate allergen content across multiple channels in real-time gives great peace of mind to modern hospitality businesses.�

Mark McCarthy CEO at Zupa.

Caternet, Powered by Zupa is hospitality software developed with operators, buyers and chefs, who have all experienced the sector’s operational and financial challenges.

It is specifically designed to help food businesses remove manual processes. Tools help operators to buy more competitively, track and manage nutrition and allergen risk, enjoy paperless financial administration and forecasting, and ultimately reduce overheads.

Start saving time and money today. Visit www.caternet.co.uk, call 023 8212 4099 or email sales@caternet.co.uk

Warm Welcome Magazine |19

Do your door handles help protect users by reducing bacterial contamination? Ours Do! In the new normal, we’re all going to have to get used to doing things differently and hygiene is something that will play a greater part in all our lives. That’s why SALTO Systems, in partnership with BioCote® the market-leading antimicrobial technology supplier, has since 2011 incorporated antimicrobial silver ion technology in our electronic smart lock range.

Whether you’re running an hotel, restaurant or bar you will have a greater or lesser number of doors and that means staff and customers using them – each person transferring the bacteria on their hands to the door handle every time they go through it. However, the addition of BioCote’s antimicrobial technology helps reduce microbes on door handles and improves hygiene creating a cleaner, more hygienic environment for both staff and customers.

The more hygienic the handle, the less chance of cross-contamination. This helps to reduce the spread of microbes as they are not then transferred from door to door and surface to surface. That’s why SALTO has long seen and offered the benefit of having BioCote® added to our electronic lock products to contribute to customers existing cleaning and hygiene regimes.

And it is now, more than ever, that this technology is proving its worth for customers in both the hospitality and healthcare fields.

BioCote® has been successfully tested against a feline strain of coronavirus, showing a reduction of 90% in two hours, which is a positive indicator of the antiviral properties of the technology.

Previous testing has revealed that BioCote® delivers 99.9 percent, 24/7 protection against an array of microbes including Influenza A H1N1, E.coli, Salmonella, and antibiotic-resistant CRE, VRE, and MRSA. SALTO BioCote® antimicrobial protection consists of an invisible silver-ion technology which is integrated with the handle during the manufacturing process. SALTO added BioCote® as a standard additive for all the plastic devices it produces and also offers BioCote® as an option on its complete line of electronic locks.

BioCote® cannot be wiped off or worn away, thus enhancing hygiene management and reducing the possibility of cross-contamination, and the finish is long-lasting and maintains its antimicrobial performance over the expected lifetime of the electronic lock products.

Our findings continue to show the positive impact of having antimicrobial coatings on our smart-locking product range with regards to reducing levels of bacterial contamination. BioCote® silver ion technology significantly reduces the level of microbes on SALTO escutcheons and door handles by up to 99.99 percent which is an incredible achievement.

Current government guidelines recommend regular cleaning to minimize the spread of microbes in all types of buildings. However, beyond regular cleaning, little consideration has been given to alternate or non-traditional methods for limiting the potential for cross-contamination within a public environment.

By effectively reducing a broad spectrum of microbes by up to 99.9 percent, BioCote® antimicrobial technology provides integrated and lasting hygienic protection that supports regular cleaning regimes and hand hygiene.

20| Warm Welcome Magazine

SALTO has been an innovative leader in electronic access control technology for two decades and through our long partnership with BioCoteÂŽ, are proud to be able to offer customers access control products coated with its hygienic properties.

SALTO has published a white paper that explains the use of BioCoteÂŽ antimicrobial technology. To download a copy, click on this link if you are reading the digital version of the Warm Welcome Magazine or head over to saltosystems.com to find out more.

Warm Welcome Magazine |21

Ruby Hotels’ Announce Expansion Plans for Ruby Lissi, as Property Reopens in Vienna’s Historic 1st District Ruby Hotels, pioneer of the ‘Lean

Luxury’ philosophy, has announced expansion plans for Vienna property Ruby Lissi, as the hotel reopens in the city’s 1st district.

This latest project forms part of an ambitious expansion plan for Ruby Hotels, following the recent announcement of two new properties for Ruby; Geneva and Stuttgart, opening in 2022 and 2023 respectively.

The new RESIDENT rooms at Ruby Lissi, which will be more spacious and equipped with a bigger wardrobe, a small fridge and a coffee machine, will be ideal for those in search of a longer stay. Residents will also get access to the residents’ kitchen and lounge on the top floor of the hotel. The RESIDENT concept was first introduced at Ruby Leni in Dusseldorf last year and has now been adapted for Vienna.

Located in the heart of Vienna’s historic centre, Ruby Lissi opened in 2017 as the group’s third property in Vienna, following the launch of nearby Ruby Sofie and Ruby Marie. “Vienna was the starting signal for Ruby - our first hotel in the famous Sophiensaele theatre opened here. For this very reason, I’m delighted that we can further grow our Vienna offering by expanding Ruby Lissi,” said Ruby Founder and CEO Michael Struck.

“We want the new Ruby Bar with its roof

terrace to blend seamlessly into the buzz of the first district, which we hope will create a new favourite place for many locals.”

Set within an 18th century former monastery, the hotel’s interiors have been designed to reflect a bygone era, with handpicked vintage furniture and original detailing inspired by 19th century travel.

The travel theme was inspired by Lissi’s namesake, Empress Elisabeth of Austria, who held her vast empire together with numerous trips by train. Luxurious touches such as real wood wall panelling, quilted headboards and sumptuous velvet sofas contrast with modern and industrial accents to create a unique and quirky finish. Just like the group’s other houses, Ruby Lissi follows Ruby Hotels’ ‘Lean Luxury’ philosophy: a top location, highquality fittings, and outstanding design.

All of this is offered at an affordable price by rigorously cutting out the superfluous and focusing on the essential.

Commenting on the future of travel in a post-pandemic world, Struck added: “There is no question that the COVID-19 pandemic will change travel as we know it. As it becomes increasingly clear that social distancing is here to stay, hotels with a high degree of automation and intelligent use of technology are predicted to come out in front.

22| Warm Welcome Magazine

Ruby Hotels’ ‘Lean Luxury’ model makes use of just that, providing travellers with a safe, luxurious and unique hotel experience at an affordable price point. Thanks to proprietary technical innovations, we plan, build and organise ourselves differently from conventional hotels. We design and structure our properties in a very modular way, centralising and automating processes behind the scenes wherever possible. This means that we can run our hotels on lower staff levels than many of our peers.

Plus, we can give our guests the option: How much interaction do you want. The human touch is important to us all. But in times like these, it is good to have the option to minimise social contact. For example, a self-check-in system makes use of tablets to reduce check-in time to under one minute, while check-out is eliminated altogether (the guest simply receives an invoice via email at the end of their stay). Further, Ruby Hotels’ galley kitchens and vending machines supply guests with all of their needs, in complete privacy. Large open bars, movie lounges, private yoga rooms and rooftop chill-out spaces replace traditional spa and gym facilities, allowing guests to relax and unwind in a safer way.”

Nightly rates at Ruby Lissi, Vienna start from €89 per night for a Nest Room, including breakfast. For more information, please visit www.rubyhotels.com.

Warm Welcome Magazine |23

Kray Treadwell announces plans to open first restaurant in Digbeth British Menu. The 16-cover restaurant, designed by 2G Design & Build, will operate over two floors and showcase an open kitchen upstairs, overlooking a two-person chef ’s table and a table of four with the remaining covers downstairs. Kray, who’s CV also takes in the Hand and Flowers and Purnell’s, said, “670 Grams will be a unique experience designed to attract all kinds of people.

Keeping the experience as accessible as possible is hugely important to me. The menu represents amazing value, and our location in the city’s creative quarter, Digbeth, means we’re on the doorstep of a really interesting mix of retail, residential and creative businesses.

Great British Menu finalist, Kray Treadwell has announced

plans to open his first restaurant in Digbeth, Birmingham.

Named after the weight of his daughter when she was born four months prematurely, 670 Grams will offer a set 10 course tasting menu at £60 per head.

Ultimately, my aim is to bring my eclectic take on food to as many people as possible, without the stuffiness and pretention that fine dining can sometimes bring with it.”

Ever evolving, the handwritten menu will be available to view 48 hours earlier on the restaurant’s website, and take in a mix of European influences and Asian-inspired flavours. Playful elements such as dishes inspired by takeaway food and a ‘Tesco cheese and onion sandwich’ will also feature, as well as the peach dessert that saw Kray reach the finals of The Great

670 Grams will open August 2020 – subject to Government guidelines in light of the Covid-19 outbreak.

Never miss an issue - Subscribe for Free!

24| Warm Welcome Magazine

Nestor partners with Urban Vida as part of expansion plans across Spain Nestor a hospitality business in the

alternative accommodation sector, has partnered with global serviced apartment provider Urban Vida. Nestor is managing four serviced apartment buildings in Granada and Madrid, with plans for more multi-family buildings in major cities across Spain in the near future.

Both Nestor and Urban Vida focus on unique, technologically-focused buildings in central locations. Urban Vida has excellent market knowledge, a network of talented interior designers and local suppliers, as well as strong connections to REITs and property funds in Spain and Europe. Nestor, experts in operations, will be leading from a building management perspective, providing exceptional guest experiences. Urban Vida, alongside its main client, Persepolis, will be focused on growth, sourcing and leasing

buildings across Spain and Europe, beautifully renovating them and inputting the Nestor model.

Co-founder and director of Nestor, Fran Milsom, comments: “Urban Vida’s buildings fit perfectly with Nestor’s concept, so it’s an ideal partnership. Each apartment is centrally located and beautifully decorated to compliment the original features of the buildings.

“The focus on technology and the creation of amazing experiences offers guests flexible and unique stays, which is what we at Nestor are all about.”

Nestor was Urban Vida’s launch partner for two serviced apartment buildings in Granada in September 2019 and has recently taken over management of two serviced apartment buildings in Madrid.

The success of their partnership is already evident in the review scores, with both

Granada buildings being rated above nine on Booking.com. Founder and director of Urban Vida and CEO of Persepolis, Mitra Ghamsari, adds: “Having tested the partnership with Nestor over the past six months, it feels like we’ve found the right company to collaborate with for the ambitious future expansion plans.”

Together, they have set the target of 500 apartments in Spain by 2022. Nestor and Urban Vida are excited to bring their model to a new market and Nestor is looking to expand into new cities across Europe in the future.

For further information about Nestor, please visit www.nestorstay.com

Warm Welcome Magazine |25

Pink gin launched to honour inspirational “Wonder of the World”

Massingberd-Mundy Distillery in the Lincolnshire Wolds has launched its second artisan craft gin.

Distiller, Tristan Jørgensen.

Tristan said:

Marie Jeanne’s Pink Gin is a fruity and indulgent French-style gin that pays tribute to an inspirational figure from the area’s history.

“After more than a year of experimentation and flavour testing, we’re delighted to launch both of our flagship artisan gins: Burrell’s Dry Gin and Marie Jeanne’s Pink Gin.

Marie Jeanne Rapigeon of Versailles was the daughter of a French captain who became the owner of South Ormsby Estate from 1835 to 1863 and was described as “a wonder of the world”.

“Our newest drink is inspired by an amazing figure from our local history and the taste reflects her character: This is a fruity and indulgent French gin that’s as sophisticated as it is glamorous.

Marie Jeanne’s Pink Gin has been launched shortly after the distillery’s first drink, Burrell’s Dry Gin, which is named after her husband, Charles Burrell Massingberd.

“At Massingberd-Mundy Distillery, we’re creating an exquisite range of artisan craft spirits. Each one is made with locally sourced ingredients and using our magnificent hand-made copper still, Angelica to produce exceptionally taste and smoothness.

Both gins are produced at MassingberdMundy Distillery at South Ormsby Estate in the Lincolnshire Wolds by Master

“Our Burrell’s Dry Gin and Marie

26| Warm Welcome Magazine

Jeanne’s Pink Gin complement each other perfectly and they celebrate a great historical romance: One is smooth, crisp and dry while the other is fruity, elegant and exciting.

“It’s been a great month for us; we started Massingberd-Mundy Distillery a year ago and we’ve been working on these ever since. This has always been a dream of mine and it was fantastic to launch our first drink a few weeks ago.

The response has been amazing and now, Massingberd-Mundy Distillery is one of the latest businesses to be established at South Ormsby Estate as part of an ongoing project to support the local area. It is run by Master Distiller, Tristan Jørgensen who began his career as a mash and stillman at Laphroaig Distillery before producing drinks for several leading craft distilleries across the UK. Tristan now lives next door to his distillery in Driby on the Lincolnshire

Wolds estate with his family. Marie Jeanne’s Pink Gin is named after Marie Jeanne Rapigeon of Versailles who fled the French Revolution to become a governess for the family which owned South Ormsby Estate in Lincolnshire for almost 400 years.

She later married the heir to the estate, Charles Burrell Massingberd and the couple set about investing in the local area, expanding their estate and transforming the family home, South Ormsby Hall to reflect their more modern tastes. After her husband passed away, Marie Jeanne continued to run the estate, building a school and a rectory which survive to this day.

Throughout her life, Marie Jeanne was an inspiring figure who was presented to French royalty including Louis XIV, Marie Antoinette, Napoleon, Louis XVIII, Charles X and Louis Philippe.

She also dined with the likes of Alfred, Lord Tennyson and was described in the diary of Liberal Party MP and High Sheriff of Lincolnshire, Weston Cracroft Amcotts as “a wonder of the world… a thro’ French woman - exquisitely dressed - with such complete command.”

Maries Jeanne’s Pink Gin and Burrell’s Dry Gin are now available from the South Ormsby Estate website at www. southormsbyestate.co.uk. It’s hoped that the gins will also be available from bars, restaurants and other retailers soon.

Warm Welcome Magazine |27

TEASE Opens In South Kensington

As life slowly gets back to normal,

you’ll find a newly opened escape in the heart of South Kensington, TEASE, a modern day tea bar focused on creating fresh blends and health boosting flavor combinations – open now for collection and delivery, with the café available to customers from 4th July.

Putting a fresh spin on the iconic British classic, TEASE’s menu boasts a selection of iced teas, milk teas, adaptogenic milks, health shots and so much more – using a variety of fresh and natural ingredients while focusing on creating every drink without any refined sugars.

Spearheading the brand is Nirbhay Lalvani who comes from a family hospitality background; having been in the industry for over a decade, Nirbhay has worked at and owned a number of leading venues in London and around the world. Conceptualizing the menu is former mixologist of The Ned, Soho Farmhouse and Annabel’s, Cosmo Lewis. The duo have created a diverse menu that focuses on the versatility of tea, guiding you through a range

of flavoured tea based drinks with signature health twists.

Cool refreshing iced teas will be your summer social call – freshly brewed tea combined with a variety of freezedried fruits for maximum nutrition packed into each cup, they’re the perfect refreshment for the season. Not forgetting the rest of the menu, which reveals classic and herbal teas, specialty coffee, milk teas and adaptogenic milks focused on ingredients that aid the body in resisting chemical and physical stress. Reishi mushroom, bee pollen, maca and lucama are just a few of the adaptogens incorporated into the menu, which help boost your immune system, relieve tiredness and are even known to reduce stress. With a focus on health, the signature immunity booster shots are just what you need for the season, from ginger and honey to fresh beetroot, paired with coconut water and kamalansi lime.

The house special “Cosmosis” section of the menu takes centre stage – rich dark chocolate, their take on a classic hot chocolate freshly made from raw

28| Warm Welcome Magazine

cacao and cacao butter eliminating the use of any refined sugars, sits alongside the creamy vanilla cold coffee and a traditional spiced masala chai, which provides a great energy boost.

Situated a stones throw from South Kensington tube station, vivid yellow and white interiors provide the perfect backdrop to the extensive beverage selection. Golden palm trees welcome you into the inviting space, which is currently open for takeaway and delivery following strict government social distancing rules. Be sure not to miss the interactive life-sized coffee cup that provides the perfect unique Instagram moment. #DrinkTease Nirbhay explains, “We are most excited to be launching TEASE just in time for the summer. We have worked tirelessly over the past year to create a unique menu with a variety of drinks that ensures there is something available for everyone. Given the health benefits associated with tea, we have created a menu that incorporates wellness into all our drinks, all the while ensuring the flavour and taste is never compromised.”

Cosmo adds, “For us, this project was all about bringing incredible undiscovered flavours of tea to life, then enhancing it further by pairing them with fresh ingredients and focusing on raw, natural flavor without all the naugh”tea”ness, such as refined sugar and added preservatives. We’re looking forward to bringing these unknown, exciting flavour combinations to South Kensington.”

Warm Welcome Magazine |29

Hogs Back Brewery launches East Coast IPA New beer spearheads summer craft range

Hog Back Brewery is expanding its craft beer range with the

launch of East Coast IPA, available in keg and 330ml cans. The new beer will spearhead Hogs Back’s offer for reopening pubs this summer, which also includes its popular Hog IPA, now in cans, and Hogstar lager.

East Coast IPA is a balanced, naturally hazy and unfiltered 5.8% beer. While its intense mouthfeel and hop aroma give it an authentic US craft beer character, like all Hogs Back beers it also stands out from the herd.

The result is a perfectly balanced IPA with a smooth creamy backbone from the oats, complemented by tropical notes and the slightly piney finish that characterises a great IPA. Flavours of stone fruits, berries, lemons, and papaya are all in the mix.

New design for craft range

Memorable branding on the East Coast IPA can and font badge features the familiar Hogs Back hog in a graphic which suggests the US flag as well as rolling coastal waves. The same clean, eyeRupert Thompson, owner of Hogs Back Brewery in Tongham, catching design for Hog IPA and Hogstar creates a distinctive identity for the Hogs Back craft portfolio, and encourages Surrey, said, “The US style of IPA is hugely popular, making East Coast IPA a strong addition to our craft line-up, with a very consumers to drink across the range. East Coast IPA is available in keg and cans. For further information: different taste profile to our Hog IPA. sales@hogsback.co.uk “As an unfiltered beer, East Coast IPA is packed with flavour and character, but is also an accessible beer that will be enjoyed by craft aficionados and mainstream beer lovers alike.”

He added, “As pubs look to win back customers post-lockdown, a distinctive and memorable range of keg beers from a local brewer will have strong appeal. We’re confident that drinkers in pub gardens across the south-east will be enjoying these great summer beers over the coming months.”

Seven hops East Coast IPA, created by Hogs Back’s head brewer Miles Chesterman, is brewed with seven hop varieties. Along with Cascade grown in the Hogs Back hop garden, it uses Fuggles, Ekuanot, Calypso, Mosaic, Idaho 7 and Mount Hood. The four malts in the recipe are Pale, Munich, Wheat and Golden Oats.

30| Warm Welcome Magazine

WSET to branch out into beer qualifications

The Wine & Spirit Education Trust

(WSET), the world’s largest global provider of wine, spirits and sake qualifications, has announced its intention to develop a suite of beer qualifications. WSET already offers qualifications in three subject areas – wine, spirits and sake – and plans to add two beer qualifications (Levels 1 and 2) to its portfolio, both online and in the classroom.

While development of these new qualifications is still in the early stages, WSET is working in partnership with the Institute of Brewing & Distilling (IBD) on this initiative. IBD, a global provider of technical education to professional brewers, distillers and associated suppliers, is lending its expertise to WSET in the creation of its beer qualifications.

Beer is not a totally new subject stream for WSET as, prior to 2005, it was included in its intermediate wine and spirits qualification (equivalent to today’s Level 2). WSET Level 1 and 2 Awards in Beer will be created with both trade professionals and consumer enthusiasts in mind. The courses will

explore the main types and styles of beer, key methods of production, tasting technique and food and beer pairing, following the same well-established principles as the Level 1 and 2 courses in wines and spirits. Courses will initially be developed in English before being translated into other languages.

Ian Harris, WSET CEO, said, “We are always assessing and investigating opportunities to grow our delivery in the global drinks industry. Beer is by far the single largest category in the industry and, with the growth of the craft beer movement, it has become increasingly diverse and complex - so it makes sense for us to bring our educational expertise to the sector.”

course providers have expressed an interest*, so it’s great to be able to set the ball rolling.”

Jerry Avis, IBD CEO, said, “The IBD diversified into beer appreciation and flavour training with the acquisition of the Beer Academy over 12 years ago. We are now excited to work with WSET to bring that expertise to a global market and to enhance opportunities for both organisations in supporting the brewing and hospitality sectors worldwide.”

To learn more about WSET’s online courses visit WSETglobal.com.

There are no official dates for the launch but, as an initial step, WSET Educator Sara Hobday DipWSET has been appointed Head of Product Development - Beer Qualifications.

Sara comments, “I am excited to have the opportunity to enrich global beer education through the development of WSET courses with IBD. We are constantly receiving enquiries about beer qualifications and many of our

Warm Welcome Magazine | 31

Re-inventing bar and table service after Lockdown As the UK emerges from coronavirus lockdown, venues are beginning to announce or plan for re-opening. The biggest challenge is how to maintain social distancing and safety for customers and staff, while still delivering a great experience.

The larger pub chains have announced a range of measures to ensure staff and customer safety, from changing the layout of premises to introducing screens, one-way systems and social distancing and hygiene signage. The use of apps for ordering drinks is being encouraged as it reduces contact with staff, but the problem of safely collecting or delivering multiple drinks remains. The PortaBrands range from Tri-Star Packaging is the solution, enabling the easy and safe carrying of multiple hot or cold beverages while speeding up service, saving space, and converting more sales with fewer trips to and from the bar.

“Our PortaBrands solution creates the opportunity to re-invent bar and table service,” says Tri-Star Packaging Sales Director Lee Richards. “From traditional table service, to outdoor drinks with friends, the UK beverage market is facing its biggest ever change.

To minimise waiting times and queues, drinks will need to be served quickly and safely with minimum contact between staff and customers. PortaBrands is a great range of quick-service drink carrier solutions which enables safe multi-drink serving under social distancing guidelines, as an individual can collect drinks for small groups of people.”

32| Warm Welcome Magazine

PortaTray™, PortaDrink®, PortaClik®, PortaChilla™, and PortaBottle® can be fully branded and printed with additional messages such as social distancing guidelines, how to use a drinks ordering app, or how to recycle them.

Sustainability is as important as ever in today’s catering environment and all PortaBrands products are 100% plastic-free and are made in the UK, from FSC® certified paper which is fully recyclable in dry mixed recycling.

All PortaBrands products are safe for direct food contact, are almost waterproof and are available in white/white, white/kraft and kraft/kraft in a range of board weights.

They are flat-packed and extremely quick and easy to assemble.

PortaBrands inventor Ian Bates says: “When I created PortaBrands 15 years ago, I could not have imagined howimportant the concept would become. The main benefit of the range was always convenience and as pubs and arenas re-open, I am proud that the range can now also make a positive contribution to health and safety.”

“Like our other foodservice packaging products, the PortaBrands range is not only convenient, hygienic and fit for purpose, but also easy to store and use, therefore speeding up service – and that’s of huge benefit to a pub or venue working with limited staff,” says Lee Richards.

“At this time, it’s important to stress that we’re not just the packaging guys. We supply everything a pub, restaurant or venue needs to operate safely and efficiently – and we have become more of a one-stop shop with an adaptable product range which includes the multi-drinks PortaBrands solution.”

About Tri-Star Packaging: Tri-Star Packaging is the UK’s leading supplier of packaging and disposables to the food and drink market.

Renowned for innovation and outstanding customer service, Tri-Star offers a huge range of cutting-edge, award-winning packaging and products for the food-to-go, coffee bar, retail, catering and bakery sectors.

Warm Welcome Magazine |33

A Sustainable Approach To Fine Dining At Wilderness Safaris’ DumaTau

Opening in the second half of 2020,

Wilderness Safaris’ much-anticipated third-generation DumaTau will offer an enhanced menu that thoughtfully blends elements of Botswana heritage, community and nutrition. With an increase in locally sourced ingredients on the menu, DumaTau guests can expect a wide selection of deeply flavoured, fresh and appetising plates – achieving the optimal balance between authenticity and modern inspiration.

“At DumaTau, the food experience will be a journey in itself, and we want our guests to feel truly indulged as they discover local ingredients and learn about this spectacular country. When the camp reopens, our talented chefs will be ready to engage and serve our guests the most delectable meals – think lots of chef interaction, cooking over the coals and alfresco dining, with light-hearted conversations weaving in the sights and sounds of the day”, says Freedom Nxele, Food Experience Manager for Wilderness

Safaris Botswana’s Premier Camps.

Situated in the 125 000-hectare Linyanti Wildlife Reserve, DumaTau is located in one of the best game-viewing areas in northern Botswana – the ideal location for dining outdoors. Whether this is enjoying culturally inspired meals during boma evenings, eating out on a barge on the Linyanti River, or taking advantage of the African sky with a romantic candlelit dinner, DumaTau’s new menu will be focused on bringing people together in the reserve’s exquisite surroundings.

The camp will also increase its access to locally grown superfoods, such as baobab fruit powder, Kalahari truffle, marula, ground nuts and moringa, which will be added to foods such as hot porridge, nutritional smoothies and giant steaming muffins. The chefs will also use millet and sorghum to create a range of delicious homemade pastas and artisanal breads. With many repeat guests visiting DumaTau, the menu will still include all

34| Warm Welcome Magazine

the old favourites, such as venison tagine with mini madombi, barley and gem squash risotto and beef seswaa tacos with tomato salsa. This also includes light meals such as corn, spring onion and peppadew samosas, biltong croquettes with a sweet mustard sauce, as well as dessert classics such as roasted naartjie malva pudding and milk tart slices.

“The use of local foods isn’t only an exploration of the cuisine, but an important contribution to the camp’s commitment to operating with a light carbon footprint. In this way DumaTau decreases the complex logistics required for the transportation of items to this remote region. Added to this, we have also been exploring smart ways to continue serving nutritious and delicious meals with less waste. It is important for us to ensure that our food journey is as sustainable as possible”, concludes Freedom.

For more information head over to www.wilderness-safaris.com

Little Kulala - A Wilderness Restored

The current rebuild of Little Kulala,

Wilderness Safaris’ acclaimed desert retreat in Namibia’s Sossusvlei area, celebrates the camp’s extraordinary commitment to the restoration of the pristine Kulala Wilderness Reserve, and the biodiversity conservation of a range of fascinating arid-adapted and specialised wildlife. The rejuvenated camp will also comprise the lightest footprint possible, powered by an allnew 100% solar energy system.

“This significant investment into renewable energy will greatly reduce our carbon emissions, ensuring that the camp continues to operate with minimal impact on the Namib Desert. This was a natural step for us to ensure that our responsible, low-impact ecotourism model continues to aid the preservation of this sensitive habitat, while at the same time positively impacting local communities through employment and other income-generating activities”, notes Alexandra Margull, Wilderness Safaris Namibia MD. The new solarpowered system consists of the latest

L-ion battery technology and a 600-panel solar array. The entire camp will also use evacuated tube solar geysers to heat water, energy-efficient lights and appliances, and inverter airconditioning units, which consume less power than conventional equivalents.

Furthermore, a big focus of the rebuild is to ensure efficient operation and design, with careful thought given to the wildlife that occurs in the area. The new low walkways are designed to allow free movement of smaller reptiles and invertebrates, and the waterholes on the Reserve are pumped using solar, providing a vital source of water to wildlife, with minimal disturbance.

With the scarcity of water in the desert, every effort is made to conserve this precious resource by installing water efficient devices in camp for both guests and staff. Water usage is carefully managed and monitored on a daily basis. In addition, Little Kulala will use a Natura three-stage advanced reverse osmosis filtration system to provide guests with chilled, high-quality still and

36| Warm Welcome Magazine

sparkling drinking water. This filter will significantly reduce bottled water usage, as well as the indirect impacts associated with the production of conventional bottled water. It also forms part of Wilderness Safaris’ waste management programme that aims to completely eliminate the use of plastic in its camps, encouraging local and farm-to-table products as well as more efficient packaging in the kitchens. In extremely remote camps such as Little Kulala, this also ensures the reduction of fossil fuels by decreasing the frequency of food transportation to and from the camp.

“Minimising our footprint and maximising our conservation impact forms the cornerstone of our sustainability ethos, and we are proud of our long history and ongoing efforts at Little Kulala to preserve the biodiversity of the area. Back in 1996, when Wilderness Safaris first started operating here, the locale had previously been used for subsistence goat farming, and precious little

indigenous wildlife remained. We undertook a comprehensive and careful rehabilitation programme to restore the degraded land to its original habitat, removing fences to allow for the natural movement of wildlife and ensuring that endemic fauna and flora could thrive in the area once again. Today, the reserve encompasses 27 000 hectares of pristine wilderness, home to a range of fascinating arid-adapted and specialised wildlife”, says Alexandra.

The Kulala Wilderness Reserve is situated in the Pro-Namib and adjoins the Namib Sand Sea – a UNESCO World Heritage Site. Found on the immediate eastern border of the Namib-Naukluft Park, the reserve is part of the Greater Sossusvlei-Namib Landscape, a collaborative conservation initiative, which today encompasses freehold land predominantly used for low-impact tourism. Little Kulala is located on the acacia-lined, ephemeral Aub riverbed, while the Tsauchab River also traverses the reserve, thus also aiding in the protection of these two key watercourses.

“We are looking forward to welcoming our guests back to Little Kulala when borders reopen and international travel resumes, and to continue offering unique life-changing journeys”, concludes Alexandra.

Warm Welcome Magazine |37

Boutique hotel & spa opens doors to guests in the heart of Italy’s White City, Ostuni, Puglia

With Covid-19 stalling its inaugural

opening, the team at Paragon 700 Boutique Hotel & Spa, are thrilled to have been able to finally open the doors to guests for the very first time on 18th June 2020. The elegantly restored red palace in the heart of Puglia’s White City, Ostuni, has been meticulously restored to boast 11 individually curated rooms, meaning guest numbers are naturally limited and exclusive takeovers are possible.

Standing in stark contrast to the whitewashed buildings of Ostuni, Paragon 700’s red brick façade cocoons a lush garden and swimming pool, a rare green space in the heart of the city, offering a spacious, tranquil and exclusive oasis, just a five-minute walk from the main square. The team have put in place a full range of cleanliness and safety measures in light of Covid-19, including daily temperature checks for staff and for guests on arrival, to ensure the safety and wellbeing of all those who wish to enjoy this exciting new boutique hotel.

Rooms & Suites The Paragon 700 Boutique Hotel & Spa team painstakingly restored every inch

of the former Italian palace using traditional handcrafted techniques, while injecting a splash of modern flair. French parquet flooring extends throughout all 11 rooms and suites, which feature stonewashed bed linen, cathedral ceilings, period frescos and fireplaces. Each guest room is different, some offering terraces, balconies or in the case of the Paragon Suite, a sunken bathtub and private terrace with sun loungers. Guests who fall in love with the chic interiors will be delighted to discover that they can buy select furniture and décor to take home as the ultimate holiday memento. Any sold pieces will be replaced by the boutique hotel’s stylish owners, who will be happy of an excuse to indulge their passion for sourcing eclectic items.

Gourmet Paragon 700 Boutique Hotel & Spa will bring a fresh taste to Ostuni, with the opening of Restaurant 700. Head chef Giovanni Cerroni, the protégé of Michelin-starred Paulo Airaudo, offers an enticing menu that celebrates outstanding local ingredients and cuisine. Open to guests and locals alike, this new venue will offer an intimate dining experience, with impeccable

38| Warm Welcome Magazine

service and the finest local vintages from the hotel’s impressive wine cellar. Bar 700 will be the perfect place to relax with an aperitif, nightcap or creative cocktail.

Experiences Guests at Paragon 700 Boutique Hotel & Spa can look forward to experiencing all that Ostuni and Puglia have to offer, with the hotel team on hand to arrange and curate tailor-made experiences, from bespoke voyages on the hotel’s private boat, to wine tastings, motorbike tours and cooking classes. The hotel’s unrivalled location between Ostuni’s 700th and 800th historic district, means that exploring Italy’s White City couldn’t be easier, while those looking to enjoy the region’s stunning beaches can take advantage of reserved sun loungers at P-Beach, Paragon 700’s sister beach club. The hotel will also play host to events throughout the year, from alfresco art classes to open-air cinema evenings.

Wellness As the only hotel in the heart of the White City to offer a swimming pool and garden, Paragon 700 Boutique Hotel & Spa will also be an unrivalled

haven for guests looking to unwind and recharge. After mornings wandering Ostuni’s alleys, there will be nothing more inviting than diving into the cool water, relaxing with a novel in the fragrant citrus orchard, or stretching out with a personalised yoga or Pilates classes in a secluded corner of the garden. The palace’s former water chamber has been transformed into a unique spa offering a Turkish bath, Himalayan salt wall, multi-sensory shower and a natural whirlpool dug into the ground.

Couples booking the two mezzaninelevel treatment rooms can enjoy exclusive access to the spa, essentially their very own private wellness sanctuary.

Nightly rates at Paragon 700 start from €300 based on two people sharing a room on a bed and breakfast basis.

Exclusive buyouts are available from €10,000 for two nights with a minimum F&B spend of €3,000. www.paragon700.com

Health & Wellbeing The team at Paragon 700 Boutique Hotel & Spa are taking every precaution to ensure stringent practices around food handling, sanitisation, disinfection and cleaning are in place to protect both guests and staff in light of Covid-19. Guest wellbeing is an absolute priority, with procedures such as advanced check-in, temperature checks and deep cleans of all rooms to be expected as standard.

Guests can expect sanitized bottles in the minibar and disinfectants across all areas, with protective masks employed when necessary. With regards to dining, guests will have access to room service menus should they prefer not to dine in the restaurant and breakfast will be served on the hotel terrace, at a comfortable distance and a la carte.

The hotel team will be constantly adjusting and developing measures in accordance with the guidelines of local authorities and are happy to be contacted with further enquiries or for more information.

Open year-round, Paragon 700 Boutique Hotel & Spa is the ideal destination for well-travelled guests in search of an authentic Puglian experience combined with contemporary style. The hotel offers a private underground car park, so guests can come and go in the comfort and safety of their own vehicles. A 30-minute scenic drive from Brindisi Airport or 1-hour from Bari Airport, both open to commercial airlines and private jets, the hotel offers an effortless and elegant escape with outstanding design and service coupled with unrivalled experiences.

Warm Welcome Magazine |39

The Luxury of Time - Longer Holiday Ideas People emerging from furlough over the coming months are likely to have built up several weeks’ holiday allowance,

and those who wish to travel will perhaps prefer to opt for one longer-duration trip rather than several short ones. With this in mind, we’ve put together a selection of longer itineraries which allow travellers with the luxury of time to really get under the skin of a destination.

See all the islands of the Azores – 21 nights from £2,288 pp with Sunvil Witness the Azores in all their glory on this 21-night escape taking in the volcanic landscapes, hot springs and vibrant flora across its nine major islands. Spending two to three nights on each, see São Miguel’s verdant rolling hills and crater lakes, observe Flores’ impressive basalt columns, visit Corvo – the archipelago’s smallest island, admire the pastel-painted buildings of Horta on Faial and discover Pico’s magnificent volcano. Relax on the beautiful beaches of Santa Maria, see the fajas (coastal plateaus) of São Jorge and explore the Azores’ oldest city on Terceira. The trip costs from £2,288 pp (two sharing) including 21 nights’ B&B, flights (London via Lisbon to São Miguel), all inter-island flights, boat crossings & transfers. Call AITO* member Sunvil on 020 8758 4722 (www.sunvil.co.uk).

A month of island hopping in the sparkling Cyclades – Greece from £2,469 pp with Sunvil Live the Greek good life for a month, hopping between seven of the gorgeous Cyclades islands in the central Aegean. Explore flat-roofed villages, hike volcanic cliffs, discover tiny chapels, savour hearty Greek cuisine in neighbourhood tavernas, and swim in dazzling azure waters. Spending time on some of the better-known islands such as Santorini – with its hilly whitewashed villages and delicious wines – and Naxos – with its lively waterfront – the itinerary also takes in lesser-visited isles such as Sifnos – home to exceptional, uncrowded beaches and picturesque walking trails. Staying on Paros, Naxos, Santorini, Folegandros, Milos, Sifnos and Serifos, the cost is from £2,469 pp (two sharing), including return flights (London), transfers and ferries, and 28 nights’ accommodation (25 B&B). Call AITO* member Sunvil on 020 8758 4758 (www.sunvil.co.uk).

40| Warm Welcome Magazine

Time to take a Grand Tour of South Africa – from £4,495 pp with Jules Verne Where better to spend those precious extra weeks than spectacular South Africa? Travelling from the Kruger to the Cape, this 23-night small group tour promises colonial and African history, rich wildlife and unforgettable unspoilt scenery, as well as climates ranging from the sub-tropical (on the KwaZulu-Natal coast) to semi-desert in regions such as the Karoo. Visit tribal communities, townships, battlefields, winelands, the Garden Route and much more. Departing 21 October 2020, and from January to March and August to November 2021, Grand Tour of South Africa costs from £4,495 pp (two sharing), including flights (Heathrow), transfers, 21 nights’ B&B, seven lunches, 11 dinners, excursions, and the services of guides & local reps. Two overnight flights. Call Jules Verne on 020 3553 3722 (www.vjv.com).

Easy does it – Derbyshire’s Peak District from £564 pp with holidaycottages.co.uk Keen to get back out there again, but not ‘out out’? This could be the perfect staycation solution. Set in the delightful Peak District village of Taddington, 1 The Retreat (sleeps four plus one dog) blends cottage character with opulence – think cosy comfort, colourful, quirky furnishings and a romantic slipper bath in the master bedroom. Walkers are spoilt for choice, with four Dales to explore and hiking trails that start direct from your doorstep. Or bring along your bikes and explore the miles of quiet country lanes and rolling rural views at your own pace. A three-week stay costs from £564 pp (£2,257 total) plus £20 per week supplement for a dog. Call holidaycottages.co.uk on 01237 459888 (www.holidaycottages.co.uk).

River Valley View for people and pups – Dog-friendly North Devon from £456 pp with Canine Cottages Reconnect with nature during an extended break on North Devon’s stunning Hartland Heritage Coast, staying at River Valley View (sleeps four plus two dogs). Offered by dog-friendly self-catering specialist Canine Cottages, this stylish holiday home has everything for pampered pooches… and their human companions. Stride out for miles along clifftop walks, explore secluded coves and vast sandy beaches, and visit pretty fishing villages. Or simply opt to enjoy the peace and solitude of the 20 acres of riverside pasture, meadow and woodland in which this property is set. A three-week stay in September costs from £456 pp (£1,823 total) plus £20 per week supplement per dog. Call Canine Cottages on 01237 459821 (www.caninecottages.co.uk).

Experience the varied landscapes of Argentina – from £6,750 pp with Sunvil Latin America A country as vast and vibrant as Argentina can’t be rushed; Sunvil’s 17-day itinerary takes in the very best that the tango and steak loving nation has to offer. Begin with three nights in stylish Buenos Aires, wander San Telmo’s grand colonial avenues and watch tango dancers in colourful La Boca, before heading to Ushuaia to explore icy national parks and glaciers. Then on to the breathtaking city of Bariloche in the foothills of the Andes, followed by time on a typical Argentinian horse ranch near Cordoba, rounding off the trip by visiting the dramatic Iguazu Falls. The cost is from £6,750 pp (two sharing), including flights (London), domestic travel, 16 nights’ B&B, some meals & excursions as per itinerary. Call AITO* member Sunvil on 020 8758 4774 (www.sunvil.co.uk).

Warm Welcome Magazine |41

Infinite days overlooking infinite views from your infinity pool – Corfu from £688 pp with CV Villas Get away from it all with an extended trip to Corfu’s tranquil northeast, staying in the hilltop property, Villa Bliss. Nestled among ancient olive trees and boasting incredible views of the coast and the White House (former home of The Durrells) below, the hi spec property built over three floors is the perfect private base for a family or group of friends to spend a well-deserved three (or even four) week break. With plenty of space for everyone to relax, there’s also no shortage of activities nearby, with hiking trails on the doorstep and water sports on the beaches of Kalami, Kouloura and St Stephano (5 mins’ drive). A three-week stay costs from £688 pp (£5,502 total), with daily maid service. Flights extra. Call CV Villas on 0207 261 5410 (www.cvvillas.com).

A leisurely self-drive holiday along Normandy’s coast – France from £1,380 pp with Kirker Swap your French city break for a slower-paced holiday, driving along the beautiful and historic coast of Normandy from Cherbourg to Le Havre. Spend three nights at the elegant Château La Chenevière – commandeered by both sides during WWII – then on to the stylish beach resort of Deauville, staying at the 5-star Normandy Barriere. Discover fascinating history from the Bayeux Tapestry to the D-Day Landings, charming harbour towns such as Honfleur, and delicious local cuisine. Tailor-Made Normandy costs from £1,380 pp (two sharing) including car ferry (Portsmouth), seven nights’ B&B, excursions, Kirker Guide Notes & Concierge.

Call AITO* member Kirker on 020 7593 2283, www.kirkerholidays.com.

Once-in-a-lifetime Peru – from £1,954 pp with G-Adventures Take an extended trip to southern Peru to experience some of its most astonishing landscapes, culture and history. G Adventures offers an epic three-week tour – one of many tour operator options for exploring the south of the country. Explore the UNESCO city of Cusco, hike the Inca Trail, and spot wildlife in the Amazon.

Sample delicious cuisine in Arequipa – UNESCO Creative City of Gastronomy, see Lake Titicaca’s floating islands of Uros, visit local communities in the Sacred Valley to learn about agriculture and the traditional way of life, and much more. The cost is £1,954 pp, including 20 nights’ accommodation (hotels, homestays & camping), most meals, transfers & excursions. Flights extra. gadventures.co.uk/020 7313 6953. More info: peru.travel/en.

A Grand Aurora Tour in Scandinavia – from £3,525 pp with The Aurora Zone Maximise your chances of seeing the Northern Lights on The Grand Aurora Tour that encompasses Sweden, Finland and Norway. Beginning in Stockholm, spend two nights at the iconic ICEHOTEL® before heading into Swedish Lapland and over the Finnish border. Activities include a 17km husky safari, 25-30km snowmobile safari, a horse-drawn Aurora sleigh ride, a reindeer sleigh ride accompanied by a local reindeer herder, Arctic sauna experience, Northern Lights hunt by minibus and much more.

The trip concludes in the cosmopolitan city of Tromsø, Norway, above the Arctic Circle. The cost is from £3,525 pp (two sharing) including flights (London), transfers, eight nights’ accommodation, seven breakfasts, two lunches, three dinners, activities, cold weather clothing and expert guides. Departs 1 Jan. - 19 March 2021. Extra nights can be added in Stockholm/Tromsø. Call The Aurora Zone on 01670 785 012 or visit www.theaurorazone.com.

42| Warm Welcome Magazine

Warm Welcome Magazine |43

Anantara Iko Mauritius Introduces Wonder Offer

The UK’s most popular destination

in the Indian Ocean, Mauritius is preparing to welcome back visitors following the successful implementation of sharp measures to prevent the spread of coronavirus. No local cases of Covid-19 have been recorded in Mauritius since 26 April and with light at the end of the tunnel, Anantara Iko Mauritius Resort & Villas will reopen on 1 September 2020.

First opened at the end of 2019 on Le Chaland Beach, an untouched stretch of coastline on the south east corner of Mauritius, Anantara Iko Mauritius is the newest resort on the island. The resort has introduced a Wonder Offer to kick start bookings, offering a 40 per cent discount on all stays until 31 October 2021.

This less developed corner of the island has some of the richest history, creole culture and nature reserves in Mauritius. Just 15 minutes from the resort is Mahebourg, the first capital of Mauritius, known for its local market, museum, fortifications and the historic

battles between the French and British.

The nearby nature reserve of Ile aux Aigrettes can be visited on a traditional Pirogue boat where Anantara’s guests can see conservation efforts by the Mauritian Wildlife Foundation, which has saved the Pink Pigeon from extinction and the Blue Bay Marine Park with over 40 different species of coral. Guests can also navigate the terrain on a guided quad bike trip along the wild coastline and untouched beaches close to the resort or choose to reconnect and unwind at the Vortex, 30 minutes inland, feeling recharged by the earth’s Chakra point, magnifying the energy correlated to your body’s individual chakras.

Anantara Iko Mauritius will be fully in line with WHO and local health authority regulations and is also introducing additional measures to ensure the highest standards of health and safety at all times including enhanced sanitation and disinfection throughout the property, in-room hygiene kits for guests, increased social

44| Warm Welcome Magazine

distancing in the bar and restaurants and menus restricted to a la carte only.

Ongoing training has been put in place to ensure that all staff are able to offer exceptional guest service while maintaining social distancing and tight hygiene and sanitation standards.

The 164-room resort has a 30 metre ozone-based swimming pool, three restaurants including the signature Sea Fire Salt seafood restaurant overlooking the ocean and Bon Manzer, an innovative clean eating restaurant offering organic vegan cuisine. The resort’s Anantara Spa will also re-open with enhanced hygiene protocol and offer more outdoor wellness activities including a daily yoga class.

The Wonder Offer rates start from £150 per room per night (a 40% saving on the usual rate) including breakfast and tax. www.anantara.com/en /iko-mauritius The offer is also available on half board and all inclusive bookings and is valid for stays until 31 October 2021, when booked by 31 August 2020.

Warm Welcome Magazine |45

01422 376436 46

info@checkmatefire.com www.checkmatefire.com

NATIONWIDE SERVICES FROM OUR REGIONAL OFFICES IN: NORTH WEST, MIDLANDS AND SOUTH EAST