Warm Welcome Magazine - June Issue

June Issue Carlton Tower Jumeirah opens following complete redesign

Why you need to visit Food & Drink Expo this July

Enhancing the guest experience with sensory touchpoints

Pages 6-7

Pages 16-19

Pages 24-25

warmwelcomemagazine.com

Contents 4

Hotels

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Food & Drink Expo Show Preview

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EPOS

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Interior Design & Decor

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Commercial Coffee

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Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Unearth Britain’s beauty on a scenic walk with Wyndham Hotels & Resorts With summer staycations in demand more than ever, travellers have plenty to discover on their own doorstep with some of Britain’s most beautiful counties within easy reach, providing off the beaten track trails to explore and wilderness to walk into the heart of.

Wyndham Hotels & Resorts, the world’s largest hotel franchising company by number of properties, has a number of hotels in prime locations for travellers looking for everything from outdoor adventures to historic attractions and peaceful countryside trails.

Here are five properties that are ideal locations for exploring the beauty of Britain: Discover Culture and Uncover History in Cambridge Conveniently located in under just a 20-minute car ride from the hustle and bustle of Cambridge centre, Ramada by Wyndham Cambridge offers the perfect location for guests to discover all that the historic city has to offer. Guests can start their adventure on the Cambridge City Circular Walk,

a 6.4-kilometre loop trail around the famous university, with opportunities to enjoy many of the luscious green parks and open spaces such as Jesus Green and Parker’s Piece, while admiring the city’s stunning architecture along the way. The trail is perfect for those looking for a leisurely stroll to bird watch and take in picturesque vistas of River Cam, and the chance to visit attractions such as The Fitzwilliam Museum, and Cambridge American Cemetery and Memorial alongside the University.

Ramada by Wyndham Cambridge makes the perfect base to return to after a day of exploring Cambridge’s breath-taking scenery, with comfortable rooms each featuring flat screen TV’s, complimentary Wi-Fi, and balcony options available.

Room rates from £72 on a room-only basis, based on two people sharing for three nights.

accessible location just off of the M1 motorway. Temple Newsam Park and Estate is on guests’ doorstep offering smaller strolls for families and children around the estate’s grounds and the opportunity to explore 40 rooms of priceless treasures at the historic Temple Newsam house. Guests can also have an equally fun day at locations just under a 20-minute drive away including Roundhay Park with 700 acres of gardens and lakes, and Tropical World home to the largest tropical plant and animal collections outside of Kew Gardens where they can trek through a rainforest and see meerkats up close.

Ramada by Wyndham Leeds East offers a relaxing base for respite after energetic days, with on-site dining, complimentary Wi-Fi and a fitness centre.

Room rates from £37 on a room-only basis, based on two people sharing, based on two people sharing for three nights.

Trail Through Leeds for Family Fun Ramada by Wyndham Leeds East welcomes guests with the opportunity to explore notable attractions in Leeds from its easily

A Welsh Walking Trek Through Woodlands Based in North Wales just one mile from Wrexham Town Centre, Ramada Plaza by Wyndham Wrexham is an ideal place to stay for guests looking for a challenging walk to tick off their list. The Pontcysyllte Aqueduct, the largest in Britain that meanders along the canal is just a quick 15-minute drive away.

The Llangollon Canal Walk to Pontcysyllte Aqueduct trail boasts stunning river and woodland views paired with glorious Welsh countryside and hilltop sights.

Encompassing 13.8 kilometres, the trail can be explored by foot or bike.

Guests can rest aching limbs after adventure fuelled days in the hotel’s fitness centre with its jacuzzi and sauna before treating themselves to room service.

Room rates from £63 on a room-only basis, based on two people sharing for three nights.

Hike through the Hills of Hampshire In a prime location just off of the A34, Days Inn by Wyndham Sutton Scotney South is close to many sites and attractions in Hampshire. Guests can tread upon the hills of The Hampshire Downs by taking on the Alresford Watercress Trail, just a 12-minute drive away. The 7.4-kilometre loop trail swings north and west through ancient lanes and farm tracks to reach Old Alresford with its beautiful church, before returning alongside

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streams to New Alresford. The idyllic riverside paths showcase the crystal clear fast-running water of Hampshire’s renowned watercress industry. Those with an appetite for history may head six miles south to the grand halls of Winchester Castle for the day, which houses the legendary Round Table or take a tour of Highclere Castle, country home of the Earl and Countess of Carnarvon, and site of the popular television series Downton Abbey.

Days Inn by Sutton Scotney South is pet friendly and has a large free of charge parking lot accommodating vehicles of all sizes, from motorcycles to RVs, making it the perfect base for families, friends, and four legged friends exploring the UK by car.

Room rates from £51 on a room-only basis, based on two people sharing for three nights.

Become One with Nature in the Lake District Situated right by the scenic Killington Reservoir, guests staying at Days Inn by Wyndham Kendal Killington can enjoy a 3.3 mile circular stroll, cycle or picnic around the lake and are within easy reach of a number of routes through the Lake District National Park and Lake Windermere. This Killington trail boasts a bird hide and stunning views across the water to the Cumbrian hills, with opportunities for guests to partake in fishing and water sport activities available during the summer months.

Those looking for a scenic walk further afield, can embark on an adventure through the idyllic White Moss woods and Rydal Cave, located just under an hour’s drive from the hotel.

Guests can unwind comfortably and take advantage of complimentary Wi-Fi, the flat-screen TVs and onsite restaurants at the pet-friendly hotel.

Room rates from £67 on a room-only basis, based on two people sharing for three nights.

Wyndham Hotels & Resorts in the UK and around the world participate in Wyndham Rewards, the company’s award-winning loyalty programme offering 87 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. To book any of the above hotels, please visit www.wyndhamhotels.com **Room rates are correct at time of media distribution, based on currency exchange rate and subject to availability.

Hotels

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Carlton Tower Jumeirah opens in Knightsbridge following complete redesign Jumeirah Group, the global luxury hospitality company is proud to announce that its European flagship hotel in the heart of London’s fashionable Knightsbridge, The Carlton Tower Jumeirah, will open its doors June 2021.

Following a 18-month closure for refurbishment, the hotel has undergone the most extensive makeover in its history, at a cost of over £100 million. Every corner of the 17-story building has been redesigned, creating a new foyer and reception, 186 new bedrooms and suites reduced from 216 to offer larger accommodations, a new health club and spa with London’s largest naturally lit swimming pool, a restaurant, Lobby bar and lounge, ballroom and meetings rooms.

Aaron Kaupp, General Manager of The Carlton Tower Jumeirah said: “We are thrilled to welcome back our valued guests following a significant investment and a complete renovation of the hotel with new rooms, restaurant, food and beverage offerings, spa and lobby entrance. This landmark, international opening is set against the backdrop of a pandemic,

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which has seen the world and our beloved industry face extreme difficulty. The Carlton Tower Jumeirah will be a beacon of hope during a very difficult time for us all. We will be a place to be seen once more, a cornerstone for the local London community as well as a leader of luxury hospitality in the world.”

Located overlooking the world-famous Sloane Street and key London landmarks, The Carlton Tower Jumeirah is a modern classic and sophisticated destination with a rich history. The hotel maintains its worldrenowned reputation for first class service and meticulous attention to detail, and has been reinvented for a new generation of discerning guests.

The five-star property originally opened in 1961 as London’s first tower hotel and was celebrated for being the tallest in London at the time. The Carlton Tower was the epitome of glamour: the place to see and be seen, where international stars came to stay and Chelsea socialites flocked to play. Originally designed by Henry End, also responsible for the interiors of the Plaza Hotel in New York, the hotel is now transformed by esteemed

Hotels

interior and architecture design studio ‘1508 London’. The design practice has drawn on the hotel’s glamorous heritage and location to create a modern classic with a timeless, refined interior and sense of grandeur.

Respectful of the building’s original, clean Modernist style, 1508 London has layered the eclectic mix of the architecture of the surrounding mansion blocks and homes, adding soft curved edges, pops of bright colour and organic inspired forms throughout. The hotel’s enviable position overlooking Cadogan Gardens, the private gardens designed in 1804, is further reflected throughout the hotel, reminding guests of their unique access to this covetable green space and tennis courts, normally only open to residents.

Rooms and Suites The 186 beautifully appointed guest rooms have all been renovated to the highest standard, designed to offer a sense of tranquillity with an emphasis on light and space. Almost 50% of the keys at The Carlton Tower are suites, reflecting the hotel patrons’ historical preference for increased

space and longer stays. 87 of the rooms and suites have the fantastic benefit of a balcony, taking advantage of the stunning views across London. Combining a modernist aesthetic with minimal style, the accommodations feature textured wall panelling, furnishing in softer forms and accents in a warm colour palette influenced

by British heritage hues in deep blue, greens and maroon as well as floor to ceiling marble bathrooms with toiletries by Grown Alchemist. Newly created is the Royal Suite, the hotel’s most exclusive residence featuring three bedrooms with the option to privatise the entire floor for the utmost in security and discretion.

Arrival and Public Spaces Heralding its arrival and marking the hotel’s position as an important modernist building in London at its opening was the commissioning of a large external sculpture

by Dame Elisabeth Frink (1930-1993), a sculptor at the beginning of her career in 1961 and now acknowledged as one of the most important English artists of her era. This sculpture has been retained and restored, a highlight of the ‘porte cochere’ entranceway that continues to the redesigned turntable glass doors. Through these doors the design echoes a classical British grand hall with the creation of a striking double-height space.

Within it is suspended a bespoke fluted chandelier which incorporates an abstract interpretation of a chrysanthemum, inspired

by Cadogan Gardens’ history as a botanical garden. Accessed from the lobby is ‘The Chinoiserie’, the hotel’s much-loved all-day dining area, now transformed with an elegant and light design. With the innovative cake-o’clock concept serving Afternoon Tea all day, as well as a wide range of international favourites and an extensive beverage list this lounge will reclaim its rightful place in Knightsbridge’s social scene. Additionally, a newly created lobby bar offers a refined cocktail and spirits experience in glamorous surrounds.

Al Mare Restaurant The hotel’s destination restaurant ‘Al Mare’ offers a sophisticated yet informal dining experience in the heart of vibrant and exclusive Knightsbridge. Al Mare, which translated from Italian means ‘at the sea’ offers light and modern Mediterranean dishes alongside a carefully curated wine list and artisanal cocktails. Al Mare allows a convivial, gastronomic experience, taking guests on a journey between the French Riviera and Northern Italy and features a theatre kitchen, private dining room and al fresco dining. The hotel’s Executive Chef and Al Mare’s Head Chef is Italian native Marco Calenzo who joined the hotel from Zuma where he was Executive Chef, prior to this Marco worked for Four Seasons Hotels internationally as well as the Lanesborough in London.

Hotels

The Peak Fitness Club & Spa The hotel’s famous health club ‘The Peak Fitness Club & Spa’ is set across three floors and has been completely redesigned. New treatment rooms have been created at the Talise Spa on the second floor and the swimming pool area revitalized. This pool is London’s largest in a hotel with natural daylight and its bright interior is complemented by views through its double height glass ceiling, lined with poolside cabanas for relaxation.

Additionally, The Peak offers studio classes, and a gym featuring bespoke ‘Technogym’ equipment on the ninth floor which overlooks The Peak’s light-filled cafe with breath-taking panoramic views across the capital. With its new design and features as well as a strictly limited membership, The Peak looks set to retake its position at the forefront of London’s luxury wellness world.

COVID-19 Considerations Following government guidelines in response to the COVID-19 pandemic, The Carlton Tower Jumeirah will offer the impeccable service for which it is known, positioning the reception discreetly to one side, with thermal imaging cameras, to minimise service and congestion in the foyer. All bedrooms have windows that open to allow natural ventilation, and the hotel’s public spaces will adhere to regulations, including the appropriate PPE for restaurant and hotel personnel.

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The Culloden Estate & Spa to feature the largest collection of Sculpture in Northern Ireland Ireland’s first major post-lockdown art fair is set to feature the largest collection of sculpture to be displayed on the island.

Hastings Hotels is delighted to announce that Art and Soul – The Holywood International Art and Sculpture Fair – will take place at the five-star Culloden Estate and Spa, Belfast, between 26th June and 18th July 2021, in conjunction with Gormley’s Fine Art.

The Fair, which will be Gormleys Fine Art’s sixth major outdoor exhibition, will also include an entire room of work by Andy Warhol as well as displays be Worldrenowned artists such as Dali, Banksy, Picasso, Damien Hirst and Roy Lichtenstein.

The biggest combined outdoor and indoor event of its kind in Ireland, the Fair will comprise of several major attractions throughout the Culloden’s picturesque grounds and interiors.

They will join the likes of Lynn Chadwick, Peter Monaghan, Patrick Hughes, Keith Haring, Stephen Johnston, Robert Indiana, Gordon Harris, Julian Opie and Tom Wesselmann in a visually spectacular Fair dedicated to best of Irish and international art.

The outdoor sculpture event is a unique attraction and will feature 125 sculptures situated both in the 12 acres of landscaped grounds which stretch down towards the shores of Belfast Lough, and the interiors of the Culloden Estate and Spa. It has been curated by Gormley’s Fine Art. They are no strangers to this venue having last exhibited here successfully in 2019.

Sculptures will include the work of Ian Pollock, Bob Quinn, Eamonn Ceannt, Orla de Brí, Sandra Bell and F.E McWilliam as well as a Teddy Bears Picnic featuring a collection of iconic bears created by top sculptor Patrick O’Reilly.

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“Art and Soul will give art lovers a unique opportunity to view these incredible pieces of work in the beautiful surroundings of the Culloden Estate and Spa,” said Howard Hastings, Managing Director of Hastings Hotels. “We have worked closely with Gormley’s Fine Art for many months in organising the exhibition and I am confident that visitors will truly appreciate the collection of work that has been put together.”

There will be guided tours around the installations daily at 2pm, 4pm and 6pm.

Hotels

The Culloden Estate & Spa is offering special Art and Soul breaks with luxurious overnight accommodation, full Irish breakfast and entry into the exhibition from only £280 per room.

There will also be an Art and Soul Afternoon Tea with a curated art tour of the exhibits for £50 per person and to top it all there will be private dining opportunities in the Warhol Room each evening.

To find out more about Art and Soul, The Holywood International Art and Sculpture Fair, see gormleys.ie or call the Culloden Estate and Spa on (0044) 028 9042 1066 or go to www.hastingshotels.com

Hotels

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Mondrian Shoreditch London to open July 2021 Marking the brand’s return to London and the launch of world-famous Chef Dani Garcia’s first culinary concept in the UK, the opening will be Mondrian’s sixth hotel in the global portfolio and a European flagship.

Mondrian, a leading brand within the Accor group, today announced its expansion into Europe with Mondrian Shoreditch London.

The lifestyle hotel, owned by The Reuben Brothers, will open its doors July 2021 following a major overhaul and complete redesign by award-winning London interior design studio Goddard Littlefair. This latest news comes on the heels of Accor’s acquisition of sbe’s hotel brands in Q4 2020 and its planned joint venture with Ennismore, which will see the creation of one of the world’s largest and fastest growing lifestyle operators later this summer. sbe Chief Operating Officer Chadi Farhat said, “We are very proud to collaborate with Jamie Reuben and his family in bringing the iconic Mondrian brand back to London. The city has been and will continue to be a thriving hub for our lifestyle offerings, and myself and my team are excited to re-establish Mondrian as one of London’s most innovative destinations forlifestyle, hospitality, culinary and mixology experiences for locals and travellers alike.”

Reuben Brothers said, “We are delighted to be partnering with Accor and sbe to open a European flagship Mondrian hotel which will enhance Shoreditch’s already thriving artistic contribution to our capital. Mondrian Shoreditch will be a go-to luxury lifestyle brand for culinary and culture-seekers from all over the world.”

The 120-bedroom property - including 13 suites - will sit in the midst of Shoreditch, East London’s creative and cultural hub: an area that captivates the energy and playful DNA of the Mondrian brand. As a leading lifestyle brand, Mondrian recognises the cultural vibrancy of a place and elevates it - intertwining guest offerings with local highlights and bringing the essence of East London to the hotel and vice versa. Mondrian Shoreditch will collaborate with local personalities and brands to highlight their lifestyle approach to hospitality, via partnerships including artistic pop-ups and live performances in The Screening Room, a private room and bar. The property will also offer a premium co-working space, visionary dining and mixology concepts and boasts a

rooftop pool and lounge by an award-winning team, just in time for the summer - a rarity for Londoners and always in high demand.

Dining Mondrian Shoreditch presents a host of truly enriching and elevated experiences via its portfolio of diversely distinct luxury brands. On the lower ground, worldfamous chef Dani García introduces BIBO, a Spanish kitchen serving tapas with courtyard seats and Garcia’s first outpost in London.

Mondrian Shoreditch will also be host to a new all-day café and cocktail bar - Christina’s Shoreditch. Christina’s Shoreditch will only source products from local independent suppliers (farmers, growers and community bakeries), start-ups and brands with social impact. Guests will also have access to the exclusive Altitude Rooftop for breakfast.

The space will otherwise be exclusively for members of The Curtain, the hotel’s private members club. Mondrian Shoreditch’s culinary venues are a testament to the hospitality hallmarks of the Mondrian brand.

Dani García said, “It is an honor to open our first UK based restaurant alongside our amazing partners Accor and the Reuben Brothers, and we are excited to establish the property as the heart of the Shoreditch food scene. I have always been fascinated by the vibrant energy of London and look forward to welcoming guests to our restaurant in the Mondrian hotel which is sure to become a true icon in the district of Shoreditch.”

The Curtain Members Club The well-known Curtain Members’ Club will re-open at the hotel. A co-working space will also be available for members on the ground floor - The Design Studio - and will provide a world-class offering with a newly scheduled and diverse range of weekly events - from panel discussions, to live music and club nights with local talent. The Design Studio will be a prime location for corporates and local creatives looking for a luxury day-office away from home-working.

Members also enjoy exclusive access to Altitude Rooftop, The Lounge, Rose Bar, and the event space.

Design Award-winning interior design studio Goddard Littlefair led design for Mondrian’s guest rooms, public spaces and food and beverage venues. The hotel has been significantly refreshed in line with the upbeat and individual spirit of Mondrian hotels.

The reception and lobby are playful and reflective with significant artwork installations

for guests to discover, typical of the Mondrian design portfolio. The double height ground floor bar showcases large-scale artwork hand-painted onto concrete by Fred Coppin and the rooftop bar dressed with striped and festooned shade structures will appeal to the guest and locals alike. The new BIBO restaurant by chef Dani García was also designed

by Goddard Littlefair who dovetailed the identity of Mondrian spirit with García’s culinary legacy. The guestroom refurbishment encapsulates a luxurious, theatrical aesthetic with fresh white brick walls and artwork selections that invite witty appreciation. Dakota Development, a subsidiary of sbe, led by President Joe Faust, provided technical service support for the entire development process.

The opening follows the company’s recent launch of Mondrian Seoul Itaewon, and announcement to open Mondrian Bordeaux and Mondrian Cannes in 2022.

The return of the Mondrian brand to London reflects the continued strategic expansion of the brand’s international footprint, which will include soon-tobe announced Mondrian properties in Australia, the Dominican Republic, Germany, the Maldives, New Zealand, Puerto Rico, Singapore, Thailand, and Vietnam.

For further information on the Reuben Foundation please visit www.reubenfoundation.com

Treat yourself to a weekend away in London with your pooch from £44.75pp with Citadines Barbican Head to London with your furry friends and stay at Citadines Barbican from £179 per night in a one-bedroom apartment for a family of four and £12 per dog.

The area is perfect for exploring and close to a number of dog-friendly attractions including the Tower Bridge Experience where you can explore the bridge’s rich history and brave the walk of faith over the glass floor walkway.

Citadines Barbican is also a short stroll from the Barbican Water Gardens, a peaceful retreat in the heart of the Barbican Centre where you can sit and relax with your pup and a cup of coffee after a long day exploring the city.

No need to panic if you have forgotten your dog’s lead or food bowls, speak to the inhouse team at reception and they can

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provide a number of items on loan including food bowls, leads and blankets.

All of the apartments at Citadines Barbican have ample private space for families and couples. Each apartment includes a fully equipped kitchen, separate sleeping area or room, private bathroom, living area, a TV with Chromecast and free unlimited WiFi. Guests can be reassured that the property is safe to stay in with the Ascott Cares commitment, which promises that Citadines Barbican will deliver stringent hygiene and cleanliness standards as well as safe distancing as it continues to provide safe spaces for its guests.

For more information on the Ascott Cares commitment please visit: www.the-ascott.com To book a stay visit: www.citadines.com

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Allergens vs intolerances: Why businesses must understand the difference If you have a food allergy or intolerance, or your child does, chances are you’re forever finding yourself looking for the free-from section in the supermarket, scanning packaging labels to figure out if the contents might spark an allergic reaction, and asking restaurant staff “does this have eggs in it?”.

Many people also find themselves confused when it comes to differentiating between allergens and intolerances. But there is one very important distinction; whereas one is more of an uncomfortable and albeit painful experience, the other can be deadly.

Here, Kirstie Jones, health and safety expert at Navitas Safety, the single destination for digital food safety, explains why it is so important for restaurants and hotels to understand the difference between allergies and intolerances and what businesses should be doing to uphold customer food safety standards.

Intolerances: all you need to know To put it simply, an intolerance is when people have difficulty digesting certain foods, which causes several uncomfortable and often painful side effects.

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The most common food intolerances include; - Dairy - Gluten - Caffeine - Salicylates; often found in fruits, vegetables, spices, and nuts - Amines; found in a wide variety of foods - FODMAPs; a group of short-chain carbohydrates - Sulphites; preservatives often found in a variety of food and drink As well as foods, stress can also be a contributing factor to intolerances. However, the likes of irritable bowel syndrome and celiac disease are among the most common causes of food intolerances.

Although not usually harmful, food intolerances tend to come with a variety of unpleasant side effects including bloating, cramps, irritability, skin rashes and itching. Whilst it isn’t a legal requirement for businesses such as hotels and restaurants to label foods for intolerances, we do recommend it.

The introduction of new allergen laws An allergy is entirely different to an intolerance. Whilst some symptoms may be relatively similar, allergies must be taken more seriously as they can be extremely dangerous and often, deadly.

Food allergies occur when the body’s immune system reacts to certain foods, causing an allergic reaction. Currently, there are an estimated two million people in the UK living with a diagnosed food allergy.

There are 14 key allergens that businesses must inform customers of; - Cereals containing gluten - Shellfish or Crustaceans - Eggs - Fish - Peanuts - Soya and Soybeans - Milk - Nuts - Celery and Celeriac

- Mustard - Sesame Seeds - Added sulphur dioxide and sulphites - Lupin - Molluscs Unlike intolerances, food allergies can cause rather severe reactions, including difficulty breathing, swelling and even a drop in blood pressure. Despite how mild an allergy may be, the potential consequences must not be taken lightly, and the food and hospitality industries are ramping things up when it comes to food safety.

As of October 2021, the government will be introducing Natasha’s Law. Currently, businesses are required to provide a summary of the allergenic ingredients contained within a food rather than the entire ingredients list.

However, with the impending Natasha’s Law labelling requirements, businesses will now have to include all ingredient information for the product, whether they are allergenic or not and on all pre-packed foods for direct sale (PPDS).

Pre-packed food is fully or partly enclosed by packaging, cannot be altered without opening or changing the packaging in some way and is ready for sale to the consumer.

Even if your item is not classed as PPDS, consider taking an extra security measure and apply allergen labels across all items. After all, there’s nothing wrong with being too careful.

As well as grab & go style operations, takeaways and fast-food restaurants will also need to comply as part of Natasha’s Law. Ultimately, the safety of consumers is paramount, and businesses must now do everything that they can to prevent allergic reactions and anaphylaxis caused by their foods and products. The first port of call to do so? Digital food safety.

How businesses can keep up Following the introduction of Natasha’s Law, businesses must ensure that all PPDS products are labelled with a detailed description of the item alongside a full ingredients list, highlighting any of the 14 key allergens.

Digital food safety and allergen management can aid businesses by digitally storing all allergen and ingredient information for menu items, as well as supplier information, in a single central destination that can be accessed anywhere and is great for tracking and traceability.

It also removes the chance of human error by automatically creating labels based on the information with the system. A digital allergen management system also keeps a permanent record of all labels and creates an efficient and reliable service for businesses within the food and hospitality industries.

Visit: www.navitas.eu.com/digitalfoodsafety to find out more about digital allergen management.

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Where the UK food industry meets Informing, inspiring and connecting the industry

We look forward to the summer when the industry reunites and reconnects safely at the UK Food & Drink Shows, encompassing Food & Drink Expo, National Convenience Show, Farm Shop & Deli Show, Foodex, The Ingredients Show and The Forecourt Show.

Register now at foodanddrinkexpo.co.uk This is a trade event. No under-18s will be admitted.

Why you need to visit Food & Drink Expo this July Registration is now open for Food & Drink Expo, the UK’s flagship event for retail, wholesale and food service audiences focusing on finished products, which returns this July (NEC Birmingham 5-7th), revitalised and ready to tackle the key challenges affecting the industry in the new normal.

Visitors should make a date and register now for a free show pass to 2021’s most comprehensive programme of demonstrations, interactive live debates and tastings, all focused on improving the bottom line.

With July fast approaching, here’s a glimpse of some of the highlights.

Single-use plastic may have made a comeback during Covid-19 – but research shows the public still care deeply about the scandal of plastic waste. The market is now moving to reusable solutions. Led by Dr Gabrielle Walker, our expert panel outline what this means for the sector, with best practice and tips on investing in the circular economy.

Hungry for knowledge: The Dynamic Meal Equation (10:15, 5th July 2021)

This Way Up: Where are we now? (12:00, 5th July 2021)

Three meals a day means 90 chances per month to conquer consumers’ plates. Gavin Kelly runs through what that means with Lumina Intelligence’s Dynamic Meal Equation. He’ll be analysing where those meals come from post-pandemic, from Deliveroo to meal boxes, and how different demographics and lockdown trends stand to shape the plates of the future.

What a Waste: Spotlight on single-use plastic (11:00, 5th July 2021)

What matters most to the food and drink industry right now? BBC Breakfast’s Louise Minchin asks our panel of industry heads plus a top retail economist, for their insights on pressing issues and key trends across the landscape. Looking for directions in our fast-changing business world? Come and get some pointers for a more profitable way forward for 2021.

Liquid assets: Get the lowdown on Low2No (12:00, 6th July 2021)

It might be a sobering prospect for some, but Generation Z is shaping tomorrow’s business and ethical landscape as their low/no alcohol choices unlock new opportunities. We’ve blended a spirited mix of insightful experts, influencers and industry leaders to analyse, dissect and pave the way forward for you to capitalise on this sea change in consumer behaviour.

Crunchy Numbers: From Zoomers to Boomers (14:00, 7th July 2021) What moves the different age demographics, when it comes to food and drink? Richard Fox, author, chef and broadcaster and our panel check in with current trends. They’ll take us from younger consumers driven by ‘Insta’ influencers and FOMO, right through to the financially comfortable boomers who are - lest we forget - responsible for over half of consumer spending. Be there and get on trend.

Food & Drink Expo Show Preview

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Making your visit COVID safe: What you need to know Food & Drink Expo is part of the UK Food & Drink Shows which have ‘Visit Britain’ ‘We’re Good To Go’ accreditation. This confirms they meet Government and public health guidance on Covid-19 and have health and safety processes in place for safe July opening. As part of these measures, we will have wider aisles to help social distancing and smart crowd flow, to ensure safe interaction. Hand sanitisation stations will be in easy reach in all halls. See our website for full details.

Innovation, Innovation, Innovation!

The Food & Drink Expo show floor will be alive with a wealth of product launches, with exhibitors including Porky Whites, Jersey Dairy, Meatless Farm, Radnor Hills Mineral Water Company, St Pierre Groupe and Wiltshire Chilli Farm. Discover tomorrow’s big sellers - get face to face with new and existing suppliers. Make the most of your visit and plan ahead.

Take a look at the exhibitors here.

Take a look at all the products here and, by selecting the ‘Innovation@’ product filter, you’ll see all the new launches at the show!

Don’t Just Take our Word for it…

Here’s what people said about the previous Food & Drink Expo: “We’ve done really well so far. It’s only day one and we’ve already got two or three potential customers. It’s been beyond expectation.”

John Dorrian, Manager, Smithy Mushrooms “This is a time of reinvention for retailers and there’s nowhere better to come than somewhere like this.”

Lord Mark Price, former MD Waitrose The UK Food & Drink Shows are an opportunity to celebrate the return of our exhibitions across food development, grocery, manufacturing, specialist retail, wholesale and foodservice at the NEC Birmingham from 5-7 July 2021. Food & Drink Expo will run alongside Foodex, The Ingredients Show, National Convenience Show, Farm Shop & Deli Show and The Forecourt Show.

Now more than ever, you can trust us to bring the whole industry back together and furnish you with the information, insight and connections you need to navigate the future in the best way possible.

Find out more and register free via their website: foodanddrinkexpo.co.uk

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Food & Drink Expo Show Preview

Food & Drink Expo Show Preview

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NOTHING . BUT . NATURE Tired of the same old shhh…?

Being creative, bold and adventurous with flavours is our passion and our excitement is seeing the look on your face when you try a Blendsmiths for the very first time, knowing full well, life just got that little bit more colourful!

future holds (as we never really did) but as the hospitality industry begins to re-open, it’s important that we value and spoil our customers more than we ever have before.

A love for food, drinks, good people and challenging the everyday routine is at the heart of what we do. The exploration of taste started long before our launch in 2017, but ever since then, we haven’t wavered in our commitment to providing a range of exciting products using the best quality, natural ingredients we can get our hands on.

Blendsmiths drinking chocolate and superfood blends bridge the gap between the avid tea drinkers and the exuberant coffee enthusiasts. The blends themselves are an explosion of excitement and a sensory overload, bursting with flavour.

Innately, we are creatures of habit, home comforts and routine. But driven by our access to immediate information, the speed at which we live life and the influence of those around us, we are ever evolving into inquisitive beings ready to indulge in experimental flavours. We’ve been locked up for way too long and we all want to get back out there and be wowed by life again.

We want to taste life and all that it has to offer, experiment with excitement and adventure into the unknown.

It’s true, it’s been a turbulent 18 months for us all. Honestly, we still don’t know what the 20

Our blends have been disrupting the British café scene for the past four years and have absolutely cemented their place on menus up and down the country.

Brand new to the market and to be launched this summer, will be our single serve sachets, perfect for the home users, cafés, restaurants, gyms and hotels. With the expected increase of people embarking on staycations this year, we need to ask the question - are the same old selection of non-alcoholic drinks really going to cut the mustard?!

Expectations have elevated, quality over quantity is what people are looking for and the Great British public are on the hunt for ‘health’ orientated products after nearly two years of being told that we’re all sick as a dog!

Thankfully, at Blendsmiths we create delicious plant-based, vegan drinks that have many advantageous health and medicinal benefits, although we do blend with the emphasis of taste at the forefront of what we do.

We have a healthy range of powders that can be used in a variety of ways. They can be made into hot drinks, iced beverages ready for those summer months, or the powder

can be used in milkshakes, ice cream, baking and even cooking. Our storage jars, point of sale material and ‘how to make’ video demonstrations, will help every stockist get the most out of our wonderful blends. But most importantly, by stocking our range, you will show your customers that you are ready to cater for the wider more adventurous audience and keep-up with the ever-evolving drinks scene.

Our blends arrive in beautifully hand designed, recyclable bags that any establishment would be proud to display.

We have committed ourselves to creating shared values with our suppliers. We ensure that the ingredients we source are produced without both human and animal suffering, with a strong emphasis of being cultivated and produced with minimum impact to the environment.

As part of our ‘Better Together Program’, we also donate a % of revenue to Mustard Tree. This life-changing charity, from our home city of Manchester, supports and creates opportunities for communities in the local area, tackling both causes and consequences of poverty.

For a FREE sample pack of our blends or to set up an account, please contact us at hello@blendsmiths.com or visit our website for further details at www.blendsmiths.com

Take a ‘sip’ into the unknown and join the blending revolution

Food & Drink Expo Show Preview

Food & Drink Expo Show Preview

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1881 Gin Distillery A Spring to Spirit Distillery in the heart of the Scottish borders...

Our story begins in 1881, when Peebles Hydro, in the Scottish Borders opened its doors inviting city dwellers to escape to the country and “take the waters”. In other words to indulge in trendy treatments of the time.

From that day to this, water is at the heart of Peebles Hydro. The source of our natural spring water supply then and now, is Shieldgreen in the hills just behind us. It really is from Spring to Spirit.

Whilst we continue to welcome guests, our story now moves on to a new chapter featuring our water - and we can think of no better ingredient for the 1881 Gin range.

Two years planning and some huge learning curves along the way - we’re open for business. Born at the end of 2019, we combine our lovely spring water with top quality botanicals, many from our doorstep in the hills and forests around us.

Our location is in the hotel in what was originally the swimming pool – it’s that water connection again.

Website: 1881distillery.com Stand: T159

Kingsley Beverages Limited Quality is the cornerstone of Kingsley’s activities...

Founded in South Africa in 2007, Kingsley Beverages is a privately-owned business that has grown rapidly to produce, market, and distribute its own range of soft drinks brands.

Following this success, the business grew geographically & plants in Dubai and Cambridgeshire were born. Manufacturing in the UK commenced in 2018 with a state-of-the-art PET line, followed by a high speed can line in 2019.

We have capabilities across a range of formats and soft drinks categories and we pride ourselves on our manufacturing excellence & our BRC AA rating.

It is Kingsley Beverages’ mission to bring to market premium products that have sustainable credentials, using locally sourced ingredients wherever possible.

Our full portfolio of Dragon Energy, Aquafria, Aquafria Hints, Isorade and Mulberry Creek Mixers offer credible alternatives to recognised brands on taste and appeal, they deliver retailers & wholesalers stronger cash margins and POR and give the consumer a great offering on shelf.

Website: kingsleybeverages.com/uk Stand: X108 22

Food & Drink Expo Show Preview

Be Drinks Great tasting drinks that are always Fairtrade without costing the Earth...literally!

BE BUBBLY is a natural and delicious range of Fairtrade, lightly sparkling fruit juice drinks in 250ml cans, each offering one of your five a day. BE Bubbly contains 60% juice and 40% Spring water, reducing the naturally occurring sugars per serving.

The demand for healthy, natural and ethical products is increasing, with consumers seeking products that tick all these boxes and actually taste good! There is a limited choice of drinks that can meet all of these demands,BE Bubbly really does and tastes great too, with the vibrant yet natural can design, consumers are drawn to try BE and will repeat purchase.

We are a small independent company, supporting Fairtrade Fruit Farming. Consumers are seeking products like BE and are prepared to pay a little more for something ethical and unique that tastes great.

BE Bubbly is ideal for grab and go, lunch deals, at home with family & friends, in a lunchbox or picnic for anytime of the day. They even make a great mixer with alcoholic drinks.

Website: bedrinks.co.uk Stand: W170

Firetree Chocolate Rich volcanic chocolate derived entirely from the highest quality cocoa beans...

Firetree Limited is a multiple award-winning producer of luxurious, rich chocolate crafted using rare cocoa beans from remote volcanic island estates in the South Pacific and Oceania.

The long finish, lingering taste, distinct depth and taste complexity of our chocolate is due to the uniquely nutrient rich, porous volcanic soils on which our “Firetrees” or cocoa trees grow.

Our island award winning estate farmers use sustainable farming practices to ensure we receive the best quality beans. We work closely with them and support them by paying a substantial premium on the market price.

Our beans are carefully controlled ‘box-fermented’ and solar-dried on site. They are shipped to our UK dairy-free and nut-free plant where our master Chocolate Maker ‘whole-bean’ roasts them and slowly conches the chocolate to bend the complex natural flavours into a unique, great tasting, silky smooth, rich dark chocolate. Firetree Chocolate is 100% vegan, kosher and halal.

Website: firetreechocolate.com Stand: G129

Food & Drink Expo Show Preview

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Enhancing the guest experience with sensory touchpoints By definition, a touchpoint is any time a potential customer encounters your brand– before, during, or after they purchase something from you.

In this new world that we are adjusting to, there are a barrage of new sensory experiences of touch and smell that have been enhanced with the constant use of hand sanitisers and the feel of a mask against your face to name a few. The key to helping a client begin to relax will require more mindful hospitality spaces that are considering the guest journey as they transition between travel and moving into relaxation in your facility.

Product Preview – Coming Soon - New launch the ‘Opulence’ collection in superior quality and super thick 650gsm with no header bar. This collection is designed for its simplicity of look for luxury hospitality venues. Opulence is perfectly suited for bespoke embroidered logos to support your brand.

Sizes: Hand towel, Bath Towel, Bath Sheet, Face Cloth.

Colours: White For an extra 5% off all trade prices enter the offer code WARMWELCOME5 on the BC Softwear website.

A recognised trend in interior design is the addition of plants and the incorporation of natural materials to appeal to our sense of touch and create positive sensory environments which can help improve both physical and mental health and wellbeing.

Something we could all do with a little bit more of right now.

Focussing on the sensory touchpoint for your guest is paramount to helping to build confidence in your operation and your brand. At BC SoftWear, we know from experience that one of the very first touchpoints that a customer has in a hotel or spa facility is the feel of the towelling on their skin. Whether it is in the guest bathroom, the hotel bedroom or in the spa, the touch of a fresh, fluffy and super soft towel or bathrobe will help signal a clean facility that builds confidence and reassurance for your guest.

A bespoke embroidered logo on luxury a bathrobe can help to enhance your hotel brand quality

You will be aware that you probably have one chance to give your guests the best experience that you possibly can. This is achieved by adding value to your offering and thinking about the entire customer experience. Taking the touch point idea to the next level, BC SoftWear can provide some simple and cost-effective methods to bespoke your towels. From a custom-made woven label for towels and bathrobes to a discrete embroidered logo, these simple transformations of standard lines will reaffirm the quality of your brand throughout the bedrooms, bathrooms and spa.

BC SoftWear are towelling experts with a wealth of industry knowledge and over 19 years trading.

We offer a wide range of towels in various weights and styles and we pride ourselves in providing a uniquely personalised service for your business with the benefits of fast delivery supported by our large warehouse in Berkshire.

We are here to help support your reopening.

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Just launched the Opulence Towel shown here with a bespoke design for Fairmont Windsor Park Luxury Hotel, London

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Willmop, revolutionising floor cleaning There has never been a more critical time to ensure that your floors are kept free of germs, bacteria, COVID-19 and other viruses as well as being clean and fresh.

The Willmop 50 is a high performing machine that kills more than 97% of bacteria, germs and viruses, including Covid-19, and has the flexibility of a floor-mop with the performance of a Scrubber Dryer.

The machine can be used with chemicals and water; if fitted with the Ecoray cleaning system, an innovative ultraviolet light system can be deployed to destroy any microorganism with or without chemicals.

The benefits of the Willmop 50 : - Through its innovative and unique flexible joint, the control handle remains upright when released - LED light system simplifies operating under furniture - It is quick to use and saves time: 4 minutes of use equates to 55 minutes of traditional mopping

- The machine can kill more than 97% of bacteria, germs and viruses

reputation for quality, care and, attention to the specific needs of each individual client.

- It is easy and intuitive to use, with little training needed

We have a range of equipment, including the TSM Grande Brio family of scrubber dryers and Willmop Tools, together with offerrings from other quality manufacturers such as SEBO, Lindhaus, LAVOR Pro, Truvox and more.

- It has 360o steering giving excellent manoeuvrability, even in the tightest areas - Detachable solution and recovery tanks and, battery - A virtually continuous workflow as you can quickly swap the battery while operating the machine - Cordless and powered by lithium ION batteries giving a run-time of upto 75 minutes - Its high-performing vacuum system minimises slip and fall hazards - It can be easily transported on wheels The Willmop was brought to the UK market

by Hooper Services Ltd, a family owned and run company that has been operating for more than 30 years, with an enviable

Our Technical Team strive to work closely with individual clients, to implement the most appropriate cleaning solutions suiting their needs and budget, utilising innovative products, providing resilience and reliability.

Once supplied, our in-house professional Service Team provide planned and reactive maintenance as well as full training at the point of delivery and, ad hoc advice to keep your equipment working as effectively as possible.

We stock a full range of chemical and janitorial products; during the pandemic, we have researched and sourced infection control products and systems for a variety of clients, including County Councils, Local Authorities, care-homes, independent schools, academies and universities and, the NHS. Hooper Services Ltd is proud to be a supplier to long-standing clients such as Hampshire County Council, Portsmouth and Southampton City Councils, ESPO, Herts Fullstop, Kent County Supplies, Hampshire Fire and Rescue. No client is too big or too small to receive quality attention and advice.

The Hooper’s Team can help with all your cleaning needs with their: - Extensive range of cleaning equipment, including Scrubber Dryers, Vacuum Cleaners, foggers and other cleaning machines for all sizes of organisation - Chemicals and janitorial supplies, alongside personal protective equipment to ensure that everyone remains safe.

- A dedicated team of engineers to service all your cleaning equipment - Competitively priced domestic appliances such as washing machines, dishwashers and fridges and freezers to meet your budgets Call Hooper Services today to find out how the Willmop 50 can revolutionise your floor cleaning. Call: 023 9263 0276 Email: sales@hooperservices.co.uk Website: www.hooperservices.co.uk

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Servers,

Meet your your new Meet new best best friend... friend...

Kate’s smiling Kate’s smiling because she because she has peace of has peace of mind knowing mind knowing her cash is safe her cash is safe when I handle the when I handle the transaction transaction

Let me introduce myself at Let me introduce myself at myPaypod.com myPaypod.com 28

kate kate Me Me

Paypod™ Paypod™Technology Technology Automates Handling atat AutomatesCash Cash Handling Point PointofofSale Sale

Crane (CPI) is is pleased CranePayment PaymentInnovations Innovations (CPI) pleased totointroduce Paypod–a new cashier assistant introduce Paypod–a new cashier assistant forfor the UKUK market.

Following a European road the market.

Following a European road show and launch in summer 2018, Paypod is is show and launch in summer 2018, Paypod now focused onon enhancing thethe cash handling now focused enhancing cash handling process for retailers in the UK. process for retailers in the UK.

To use Paypod, customers place notes and To use Paypod, customers place notes and coins into the Paypod, and the transaction is coins into the Paypod, and the transaction is managed by software that interfaces with the managed by software that interfaces with the retailer’s POS. Paypod returns notes and coins retailer’s POS. Paypod returns notes and coins to the customer while store associates assist to the customer while store associates assist customers without handling payment. The customers without handling payment. The employee never touches the cash. employee never touches the cash.

Paypod saves business owners as much as With the flexible design, Paypod allows users With the design, Paypod user Paypod savesbybusiness owners as much asto install withflexible little alteration to theirallows existing £5,000 annually automating cash transactions to install with little alteration to their existin £5,000 annually by automating cash transactions – including validating currency, rejecting frauds, store environment, and instantly connects store instantly connect – including validatingInstant currency, rejecting with frauds,with mostenvironment, preferred ePOSand systems. and issuing change. integration and issuing change.

Instant integration with with most preferred ePOS systems. point-of-sale systems means reliable accounting integration of technology has enabled point-of-sale systems means reliable accounting “The and accurate till preparation, saving retailers “Theefficiencies integration in of technology hasretail enable many the modern and accurate till preparation, saving retailers back room time. many efficiencies the modern environment,” said in Jan-Hinrik Bauwe,reta back room time. environment,” Jan-Hinrik Bauwe of Crane said Payment Innovations.

“With Paypod, the cash out (at the end of the President Presidentto ofwork Crane Payment Innovations “With the cash out (at the end of the“Designed alongside retail staff, day) nowPaypod, takes maybe 10 minutes, maximum,” “Designed to work alongside retail day)Kay nowDickinson, takes maybe 10 minutes, maximum,” said Paypod customer and Paypod can handle all aspects of the cashstaff Paypod can handle aspects of the cas said Kaydirector Dickinson, Paypod ofcustomer leaving morealltime for associates company of Botham’s Whitby, aandtransaction, transaction, leaving more time for associate company director of Botham’s Whitby, ato focus on customers while ensuring accuracy 150-year-old bakery chain in the UK.of “Everyone focus on customers while ensuring accurac bakery chain in the UK.minutes “Everyoneandtoaccountability throughout the payment is 150-year-old heading home to their families now and accountability throughout the paymen is heading homelove to their now saves minutesprocess.” after closing. They that. families It saves time, process.” after closing.

They love that.

It saves time, money, and it’s a great morale booster also.” savesPaypod is available in the United Kingdom, money, and it’s a great morale booster also.” as Paypod is available in theGermany, United Kingdom well as the USA, France, Italy, Ideal for all retail outlets, including cafes, as well as the USA, France, Germany, Italy Portugal & Spain.

To see exactly how much Ideal for all retail outlets, including cafes, bakeries, bars, restaurants, convenience stores Portugal & Spain.

Toyour seebusiness, exactly how muc Paypod can save please bakeries, bars, Paypod restaurants, storesmoney and newsagents, offersconvenience a flexible option mypaypod.com Paypod can save your business, pleas forand increasing efficiency during checkout newsagents, Paypod offersthe a flexible optionvisitmoney visit mypaypod.com and foraccounting increasingprocesses. efficiency during the checkout and accounting processes.

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Integration is the way forward The value of technology is rarely about a single product, but instead bringing multiple technologies into the whole seamlessly integrated customer experience AI is fast becoming an integral part of our lives. Within the hospitality sector the use of AI is still in its infancy, but we are beginning to see practical applications of this technology that will have real impact and benefits for hospitality providers and customers.

As with any new technology, there are several key considerations that restrict the commercial application of AI. These include: cost, customer acceptance, security and Return on Investment (ROI). It would be fair to say that until now, a cashierless, vision-based AI checkout was limited by these restrictions. However, through steadfast integration with the full Lolly digital commerce offering, we have developed a solution that makes AI a reality for hospitality.

In this article, we will review how end-to-end integration provides the answer when it comes to issues regarding the commercial application of an automated checkout. We will also highlight the benefits of integration for customers and hospitality providers - that go far beyond the point of sale.

How does integration make AI and automated checkout a reality?

Previously the commercial application of automated checkouts was limited by the fact that no provider was offering payment, management and receipting within one single service.

This therefore meant transactions could not be completed securely or quickly, in a way that would have measurable benefits for either the hospitality provider or customer.

Creating a closed loop payment environment makes the automated checkout completely seamless for all parties.

How does AI come into it?

Through a simple app sign up, hospitality customers can top-up credit or connect their card to their account. In the canteen, cafeteria or restaurant, they can select their packaged or fresh items and bring their tray to the AI kiosk. Items placed on the kiosk will be scanned by visionbased technology powered by AI, and payment then authorised by the customer scanning their in-app QR code, or RFID enabled security badge. In order to deliver an almost instantaneous checkout, our own Snapserve AI kiosk uses delayed product recognition and payment, thereby significantly speeding up queue throughput time.

Delayed recognition works to ensure 100% accuracy, without complicated setup, ongoing operational burden, or the requirement for pre-training. The image captured by the kiosk at checkout is reviewed

by AI to identify the products purchased and take payment accordingly. Human annotation processes the first few transactions and is used at the beginning of the loop to identify products when recognition is low, but as the AI is fed more data (in the form of image samples of menu items placed on the kiosk), it will develop confidence, so supervision is gradually removed.

Customers can move on quickly to enjoy their meal once their transaction has been authorised, which can take just three seconds. Their receipt is then sent in-app (including visuals of their menu items), following the delayed recognition process and allows the customer to review the payment taken when convenient for them.

What benefits does integration have for hospitality providers and customers?

Affordable As the whole process is brought into one loop, under one provider, costs are brought down. ROI is high, due to reduced queuing and faster checkout times (fueled by delayed payment and receipting), enabling greater numbers of customers to be served, whilst cashier costs and wastage can be reduced.

Ease of management The system is immediately operational with 100% accuracy. As everything is easily managed via the integrated app system, minimal training is required for staff.

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EPOS

Engaging with only one provider brings streamlined service and ensures efficiency.

Integration with the back-office keeps things simple for stock management.

Secure The whole AI and app network utilises a secure, cloud-based server to store data.

Reducing costs/wastage No shrinkage, as items placed on the kiosk will be billed correctly. Back-office integration with the kiosk Point of Sale (POS) means stock management will be accurate and easy.

Removing cashiers from the transaction process reduces costs or frees up staff time to focus on adding more value to the customer experience.

Hygienic Removing the touchscreen and human contact elements at the checkout helps improve hygiene and social distancing.

Speed Queuing can be eliminated, so corporate caterers and hospitality can provide faster, better customer service, particularly important for busy staff in a large facility.

Accessible and engaging Customers are increasingly demanding of a seamless experience. Whether online, mobile ordering, or in-store, customer expectations are of a fast, simple, error-free transaction.

Automated checkout meets and exceeds these high expectations. The process is very simple and requires little education or time investment on the customers’ part to set up.

Beyond the transaction, the integration which comes as a part of automated checkout, improves the customer experience. Loyalty programmes are linked with the customer account so their points, discounts and offers are automatically applied. With top-up and receipts provided in-app, customers can also manage their money and keep track of their orders.

Future technology ceases to become futuristic when it is delivered with relevance.

When brought to market at the right time, with issues relating to accessibility, security, and affordability addressed, technology becomes beneficial and relevant. The value of technology is no longer in a single product, but in the whole seamlessly integrated customer experience.

For more information please visit: www.itslolly.com or call 0800 038 5389

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Flooring industry counts down to catch up, at CFJLIVE

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The flooring industry is preparing for CFJLIVE - its first official event in over a year - which takes place on Thursday 1 July. The free-toattend global exhibition is the UK industry’s first ever virtual event, bringing together over 100 global exhibitors. It will be broadcast live from a main stage - at FITA’s training centre in Loughborough - and from exhibitors’ showrooms, offices and factories around the world. Fast registration can be accessed now at www.cfjliveexpo.co.uk

will include live factory tours from exhibitors’ global production plants, new product launches and many technical talks.

Billed as a ‘must-attend’ event for all sectors of the industry - including flooring contractors, retailers and specifiers, distributors, facility managers, housing associations and designers – CFJLIVE will bring together the industry in real time; crucially, visitors will be able to connect, share knowledge and discuss issues with industry experts within live meeting rooms, and via chat and individual meeting requests. The main stage will present live demonstrations and, within the exhibition rooms, key events will include an industryfirst sustainability forum. Other highlights

CFJLIVE will air between 2-7pm on Thursday 1 July. On arrival, visitors will enter the main stage and a list of session rooms, enabling them to move around the event. Within exhibitor session rooms, mini-events will be hosted, including live seminars from technical experts, demonstrations and factory tours, with audio, video and text feeds.

“After over a year apart, CFJLIVE will allow the industry to meet in a Covid-19-safe and highly eco-friendly environment. The format is flexible, to suit schedules and time zones, and the content is shaping up to be incredibly exciting!” commented John Heath, Kick-Start Publishing’s CEO.

To find out more information on the above, please contact Stuart Bourne at CFJ at stuart.bourne@kick-startpublishing.co.uk and visit website at www.cfjliveexpo.co.uk

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Artificial Plants & Trees for Businesses At Just Artificial, we work with interior designers, decorators, set dressers, architects and more to set your premises apart from the rest. Our artificial plants, flowers, and trees are highly realistic to look and touch, as well as being durable and attractive.

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Our master craftsmen construct each bespoke order with painstaking care and attention, to create an exceptionally ‘real’ artificial showpiece, and we offer bespoke solutions to suit the needs of your space, business and tastes.

Who Have We Supplied?

Whether you need simple plants and trees that don’t need tending to or you’re going for a full artificial landscape with turf, hedges and more, we have existing products and the capacity to create custom designs for any need and budget.

We’ve also sold to house builders, zoos, hotels, restaurants, shopping centres, theme parks, colleges and schools, cruise ships, theatres... the list goes on! We have tens of thousands of satisfied customers in the UK, in Europe, and across the World.

We’ll offer a no obligation quote to help you plan your projects and we can tailor our service to ‘fir’ your needs.

We can provide offers for procurement managers and corporate buyers on bulk orders and or trade, to help you finalise your design. Our quotes are no obligation - so call us today. We look forward to working with you!

Full Support Whatever your choices, we have the design experience and know-how needed to make you stand out. We can work with your design to make your premises look incredible, whatever the space and whatever the industry. We can even help you develop the design, drawing on years of experience.

Major companies in many industries including ITV, BBC, Channels 4 and 5, Mulberry, Innocent Drinks, Monsoon, Bella Italia, Tescos, Big Brother, The Only Way is Essex, Coronation Street, Dancing on Ice, Park Resorts, Volkswagen, and more.

Call us today on 01524 858888 or email: sales@justartificial.co.uk – Browse our Web Store online for our full stock range and more info on our bespoke solutions on offer. www.justartificial.co.uk

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Snowflake’s artisan luxury gelato reaches The Middle East Already satisfying the UK’s yearning for sweet temptations, using only the finest and 100% natural ingredients, the brand collaborated with a franchisee to open a first Snowflake store in The Middle East, within the salubrious Mall of Arabia in Jeddah.

Having previously worked with Snowflake to develop its concept and implement an expansion plan that could be fuelled by its existing success, rpa:group was engaged to bring the new concept to life for this store and to evolve it to captivate the local market.

Drawing from traditional Italian and art deco themes, that are a genteel nod to the origin of the product, yet infused with contemporary influences, the new store focuses heavily on creating a sumptuous and evocative experience for its customers. Every fixture and fitting has been carefully considered to reflect the quality of the brand offering.

To access the store, customers pass beneath an impressive series of pink pergolas, framed with blossom, and through a large seating area, surrounded by a pink picket fence.

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At the entrance, customers are greeted with the ‘WOW wall’ with bright neon signage and a quintessentially British telephone box, rebranded in ‘Snowflake’ pink, and a nod to the brand’s birthplace in London. This area allows customers to take their photos in the telephone booth with their sweet treat and upload them to their social media platforms, tagging the brand, which, in turn, optimises Snowflake’s presence online.

Within the store, the wide and welcoming counter is divided into hot and cold areas by the till point and order station. In the cold area, the splendidly colourful gelato draws the eye from a colourful and abundant display case, while from the hot area, customers can watch the theatre of the waffle and crepe making. The feeling of being participatory to the entire process is further enhanced by a “Snow wall” along one side of the store, with vision through to the Gelato Lab, where customers get a peek behind the scenes of ‘Snowflake Luxury Gelato’. Behind the counter, an aperture featuring ‘Mondrian’ style brass pigeonhole shelving for merchandising and

Interior Design & Decor

planters also allows visibility to the Gelato Lab. Having such integrated access to the product creation process not only provides entertainment, but serves to enhance brand engagement and credibility.

The overall palette is a combination of dusky pinks and warm greys, used throughout and in the wall finishes and geometrically pattered tiles. Marble effect counter tops reflect Italian luxury and cleanliness, while softening effects come from wooden elements with the use of linear slats and the oak chevron flooring. Antique brushed brass adds reflective texture for skirtings and detailing, as well as framing for protective screens. A vast array of pendant lighting above the counter illuminates the product.

The all important ‘Insta Moment ’ comes from a customer perch bar, which is set beneath a beautiful pink blossom tree entwined with cascading pendant lights.

This forms an eye - catching feature and a great focal point of the store. www.therpagroup.com

Interior Design & Decor

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Introducing ‘Ready Built’ stone hearth ovens from Beech Ovens Beech Ovens is renowned worldwide for the spectacular finishes applied to their regular range of stone hearth ovens that are available in many different sizes and shapes – round, square, rectangular, Duck tall, custom; Wood-burning, Gas, or combination Wood/Gas.

stainless steel housing to suit your décor – shown is the handsome REC105E in Black with a stainless steel trim – arrives ready built to slot into your designated space under a suitable regular Extract hood.

Taking things a stage further, Beech has now developed its first ‘Ready Built’ Ovens. These include all the characteristics of regular Beech Stone Hearth Ovens, but for the first time, in addition to gas and wood-burning, they now offer a CE Approved Electric version in the ready built range.

Get cooking whether it’s Gourmet Pizzas, Fritata’s, breakfast items, Casseroles, Chicken wings & breasts, slow cooked Lamb Shanks, Planked Salmon, Oysters Rockefellers, Prawn skewers, Moules Mariniere, Bouillabaisse and many more items – the benefit of ready built models is that installation is quick and easy so you can get cooking your menu straight away.

7 widths of E-Series Ovens are available in 2 depths providing capacity to suit most size operations, plus you can choose a RAL colour finish of your own choice, or plain

For a full brochure with specifications and capacities please call 01895 272236, check out www.equipline.co.uk, or email hello@equipline.co.uk

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CT8

CAFÉTOUCH Touchless Bean to cup Compact, elegant and versatile. A high performance machine, perfect for any environment

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Compact, elegant and packed with innovative technology, the Cafetouch 8 is the perfect bean to cup coffee machine for any environment.

Versatility is at the heart of the CT8. The 10” touchscreen has an intuitive layout and offers a step-by-step mode, giving you the ability to offer a wide range of top quality drinks, that all completely customisable. And the Drip-saver systems means the cup station is always clean after every drink.

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World’s best coffees, in a way that’s best for the world.

Halo exists because compromise shouldn’t.

Because when given the choice between what is best for us and what is best for the world, we didn’t see a choice at all.

emission generated by transport between each plant, operational activity and further processing of pollutants released during the recycling process.

Halo capsules are designed to provide consumers with a sustainable capsule alternative filled with specialty coffees of the highest quality; hence our promise to deliver the “World’s Best Coffees, In a Way That’s Best For The World.”

As a growing industry, the levels of waste being created will not be brought under control unless the priorities of capsule manufacturers shift and sustainable materials become more widely utilised.

Halo’s commitment to compostability has been the driving force behind our mission to rid the world of polluting plastic and aluminium capsules.

Even though a large proportion of capsules can be recycled, the industry average rate of recycling is only 20%. This means that nearly 60 billion capsules have ended up in landfills and in our oceans.

Even when they are recycled, the carbon footprint of recyclable pods can be an issue. This is because coffee capsules produced by industry leaders contain materials like silicone, plastic and aluminium.

These materials require specialist facilities to remove and process each individual component. Consequently, this adds to the

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We set out to challenge conventional methods of pod production by using a sustainable alternative. Halo capsules address the negative environmental effects of capsule production by utilising a byproduct of the sugar cane industry to create a home-compostable pod.

At Halo, we believe that home compostable materials are the most sustainable and environmentally friendly

Commercial Coffee

solution. Unlike industrially compostable materials, home compostable alternatives degrade quickly in naturally occurring environments without the assistance of specialised machinery and specific conditions to aid the degradation process.

Home compostable products degrade easily regardless of where they are disposed of, such as in a garden, food bin or home compost. With home compostable products, there is no requirement for additional transport to waste management facilities or energy to power machinery, factors which increase the product’s overall carbon footprint post-use.

Halo capsules can degrade in as little as 28 days in a home compost and will break down into natural fertiliser. Our capsules support circular economy by breaking down into organic components that re-enter ecological processes.

To find out more visit: www.halo.coffee or contact hello@halo.coffee

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Mama Shelter is launching five new hotels The playful and quirky design hotel group, Mama Shelter, is launching five new hotels this year in Rome, Lisbon, Bahrain, Dubai, and a third in Paris, from summer 2021. In true Mama style, the hotels will exude the philosophy of La Dolce Vita and offer an affordable collection of lively hotels – that are more than just rooms and restaurants – around the world. In addition to these launches, Mama Shelter is gearing up to reopen the rest of its portfolio from May 17 onwards. Mama London’s famed ‘Sexcation Package’ will also be launched at various European hotels, alongside many other surprises to ring in the summer.

What’s happening at Mama?

Mama London reopened on May 17 with Mama’s ‘Summer of Love’ – two titillating packages created to celebrate love after lockdown: ‘Mama Elopes’ and ‘Sexcation’.

Bringing back its welcoming and sexy style to the capital this summer, Mama Shelter London’s packages will entice Londoners and travelling Brits alike to staycate and reignite the passion with their loved ones after a socially distanced year. Mama London is also launching a new menu, a ‘stay for three, pay for two’ offer and will reopen its Karaoke room for post-lockdown celebrations.

Offering a gathering spot for sunny days, Mama Luxembourg kicked-off spring with the launch of its new terrace on April 7. The Sexcation offer, a steamy night for two in the city, is also now available at all Mama Shelter hotels, including Luxembourg.

Mama Prague will reopen on April 26 with an amazing MAMA IS BACK offer: the €69 per night will include bubbles and pizzas for two, free movies on demand with popcorn, Mama’s signature breakfast and late checkout until 2p.m. The Sexcation offer will be also available from April 28.

All Mama Shelter French properties remain open, with room-service only, and of course the Sexcation offer. Restaurants and rooftop bars & terraces will soon reopen at a later date.

In Los Angeles, Mama LA is open only on Thursday, Friday and Saturday, while the rooftop remains open seven days a week. The restaurant remains closed until further notice.

What’s new at Mama in 2021?

Mama Roma will open in July in the Italian capital, Rome. In the elegant Prati district and near the Vatican, Mama Roma will house

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217 designer bedrooms, an osteria offering a mixture of Mama’s signature flavours and traditional Roman cuisine, a rooftop restaurant and bar with breathtaking views of the Eternal City, and for the first time ever for the Mama Shelter group, Mama Baths: a spa with indoor pool, sauna and Hammam room.

Close to the famous Avenida da Liberdade, Mama Lisboa is arriving in the heart of Lisbon in November. Encapsulating a playful and edgy design, the hotel will house 130 bedrooms and a stunning rooftop open for guests to eat and drink whilst enjoying a bird’s-eye view of Lisbon and the Tagus. An all-day restaurant, with its interior patio and the brick oven pizzeria for locals to take away Mama’s famous pizzas, will also be available.

Mama Shelter’s third Parisian address, Mama Paris La Défense will open in the city’s lively finance district in November, welcoming business guests and locals alike.

With 211 bedrooms, highlights include two all-day restaurants, a sports bar, a coffee shop and an arcade room. A trademark rooftop with a remarkable view on all Paris and its monuments will be available.

Mama Shelter won’t stop there, as its last two openings of the year take us to the Orient: Mama Bahrain and Mama Dubai. Bringing its affordable hospitality and edgy style to Dubai’s trendy business bay area, Mama Dubai will house 197 bedrooms and be perfectly located: just a stone’s throw from the desert, sea water sports, cultural activities and shopping centres. The idea of a resort in the middle of the city will take inspiration from the Trigano family origins: founders of the Mama Shelter group and co-founders of Club Med. In addition, Mama Bahrain will become a new social centre in Manama’s financial district, well-known for its delicious food and social atmosphere. Encompassing views of glass towers and skyscrapers shimmering over the emerald green waters and lush palm groves, Mama Bahrain will offer 160 colourful and vibrant bedrooms.

Mama Shelter looks forward to re-welcoming loyal guests, and welcoming new travellers, to celebrate moments of sharing, love and good Mama vibes! All Mama Shelter hotels and restaurants will adhere to enhanced security and cleaning protocols measured by Bureau Véritas.

MamaShelter.com - #MamaShelter @MamaShelter

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OMMA Santorini opens on 1st June with spectacular experiences & endless opportunities to explore the island Oasis With Greece predicted to be a hot favourite for inclusion on the UK’s ‘Green List’ following the next government announcement, the breath-taking OMMA Santorini is delighted to welcome guests to its hilltop retreat once it officially opens on 1st June 2021.

After a soft opening in 2019, the muchanticipated stunning and secluded hotel will offer travellers a tranquil retreat in which to explore the island by land and sea. An array of unforgettable island experiences will guide guests through a journey of discovery unveiling why this serene destination is one of the most recognised and visited locations around the world. From sailing the Aegean sea, helicopter rides and hiking dramatic coastlines, to relaxing by the hotel’s double level signature infinity pool, treating the taste buds to mouth-watering Mediterranean cuisine and enjoying pampering treatments at the serene spa, whatever the desire, exhilarating personalised experiences await at OMMA Santorini.

Hike the Volcanic Shorelines With 10 different hiking trails, Santorini offers visitors a plethora of walking routes. From a

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hike along the beautiful natural coastlines and ancient volcanic rock formations, to exploring archaeological sites and picturesque towns with dazzling sea views along the way, boundless hiking opportunities are available.

The most impressive trail begins in Fira town, weaving through Firostefani and Imerovigili villages, ending up in the charming town of Oia. The hike from OMMA Santorini to Oia takes approximately 1 ½ hours, but with awe-inspiring views throughout the trail, time will fly by! Expertly guided tours are available upon request through OMMA Santorini’s attentive concierge.

Sail the Aegean Sea Experience a different perspective and explore the dramatic coastline of Santorini by sailing on the Aegean Sea. Prepare to be amazed by the shimmering sunsets, serene sunrises and exquisite shorelines, creating memories to last a lifetime along the way. With sparkling sea views and extreme landscapes, seeing Santorini from the sea showcases the laidback luxury and glamour of the island oasis. Visitors are encouraged to combine a boat trip to also visit the

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thermal springs and swim in the natural warm water amongst the dark volcanic rock.

Experience Great Heights Reach new heights in a helicopter ride soaring high above Santorini with a thrilling birds-eye view. From visiting the famous vineyards and impressive volcano, to seeing the quaint villages built on cliffsides, a helicopter tour enables visitors to grasp the sheer beauty of the destination. The tour allows for relaxing while sightseeing and with the exhilarating possibility of spotting dolphins, this experience will take one’s breath away.

Relax The Mind & Body At The OMMA Spa After a long day of sun-soaked excursions, unwind at the OMMA Spa and embark on an unforgettable journey of wellbeing and personal serenity which aims to sooth all the senses. Perfectly placed in a remote and peaceful setting, guests will step into the spa and become immersed in the tranquil and ethereal ambience of the three-natural cavelike treatments rooms.

Having exclusively partnered with UK brand Elemis, the dedicated Elemis Spa Therapists will offer a number of bespoke pampering treatments including OMMA Signature Spa Rituals, advanced face therapies, detox and nourishing body treatments, as well as men’s facials and couple’s massages.

Relish In The Tantalising Flavour at OMMA Restaurant Embark on an epicurean journey of tantalising flavours at the brand new OMMA Restaurant where the very best Mediterranean cuisine is served in a picture-perfect setting. Bringing his Michelin Star expertise to the shores of Santorini, Executive Chef Dimitris Stamoudis beautifully blends authenticity with refinement to create a selection of traditional Greek dishes served with a modern twist providing a delicious range of mouthwatering Mediterranean delights. Using high quality fresh, local ingredients to elevate each dish, guests can expect exquisite shrimp risottos, decadent lamb fricassees, fresh lobster, and delectable salads all paired with a carefully selected light, fruity glass of wine. For those who enjoy days spent soaking up the sunshine and lounging by the irresistible infinity pool, the All-Day Pool Bar offers an array of refreshing drinks and cocktails to sip alongside delicious light meals and homemade popcorn.

OMMA Santorini provides an oasis for those in need of slowing down, but beyond this luxury hideaway is an enchanting island with endless opportunities for adventure.

Attentive staff will curate personalised itineraries to gently guide guests through an unforgettable trip of a lifetime. There is something for everyone on this unique island, whether slowing down to enjoy wine tasting or visiting the island’s very own volcano to bathe in the thermal springs.

Nightly rates at OMMA Santorini start from 670 euros Early Booking Offer - Book now and receive 15% off all room types for a stay in 2021. Valid for all stays during 2021. Free Night Stay Offer – Receive a complimentary night at OMMA Santorini when booking a five or seven night stay. Stay five nights, pay four. Stay seven nights, pay five. Valid for stays in May 2021 and between 15th August15th October 2021.

For more information please head over to www.ommasantorini.com

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Three private getaways that you can totally takeover in the Maldives These resorts are offering you not just a room, but a whole island at your disposal

Rate: - Rate starts from USD 199,000 per night (excluding tax and service charge) - Minimum stay of three nights Break Away at Sheraton Maldives Full Moon Resort & Spa

With exclusivity taking on a whole new meaning, settle for nothing less than a complete buyout for your next trip to the Maldives! Three resorts are unveiling packages that let guests utilize all facilities and access all rooms in a once-in-a-lifetime island takeover deal. Choose from W Maldives, Sheraton Maldives Full Moon Resort & Spa or The Westin Maldives Miriandhoo Resort for an adventure packed, family or wellnessfocussed escape. Accessible by speedboat or seaplane from Velana International Airport, Male, each of the resorts is located on their own private island with an uninterrupted view of the Indian Ocean.

The bespoke buyout experience is exclusively crafted for travellers looking for elevated privacy, exceptionality, and personalized service and amenities. From dinner by the beach with live music to fireworks displays, a sunset cruise, a luxurious massage accompanied by nothing but the sound of the ocean, and even an open-air movie night, guests are catered to their every whim.

Located in North Male Atoll on the private Furanafushi Island, Sheraton Maldives Full Moon Resort & Spa plays tribute to the island’s opulent and lush vegetation.

The island is a haven, a hideout, enriched by private nooks, enchanting views, and manicured gardens. Easily accessible by a 15-minute scenic speedboat journey from Velana International Airport in Male, the resort is a preferred choice by those who favor convenient travel. On the island, guests will have access to all 176 guest rooms as well as Jalsaa, the resort’s private indoor and outdoor venue; complete with a private garden and outdoor pool – most ideal for hosting of cocktail receptions or private dinners.

Inclusions: - Expert planning by a dedicated team - Accommodation for up to 352 guests - Unlimited use of Jalsaa, a multi-faceted private venue - Daily USD 150 dining credit per person

A Bold, Unscripted, Luxury Experience at W Maldives

- 20% off on spa services at Shine Spa for Sheraton

Located in North Ari Atoll, W Maldives is a luxury private island resort, setting the stage to fuel the guests’ lust for life. The five-star resort is available for complete island buyout, allowing a group total use of the 77 private Escapes (Villas) located both on the beach and overwater – each with its own plunge pool and sundeck; six creative gourmet dining venues and lounge bars, overwater treatment rooms of AWAY ®️ Spa, and the world beneath the waves at DOWN UNDER with reef sharks, in the best house reef of the Maldives for a quintessential escape.

- Complimentary speedboat transfers from/to Velana International Airport

Inclusions: - Island buyout of all 77 Escapes - Daily breakfast at KITCHEN Restaurant - Accommodation for up to 150 guests - Select non-motorized watersports activities

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- Daily buffet breakfast at Feast Rate: - Rate starts from USD 130,000 per night (excluding tax and service charge) - Minimum stay of three nights A Heavenly Island Buyout at The Westin Maldives Miriandhoo Resort Nestled on a beautiful coral island of the Baa Atoll, a designated UNESCO Biosphere Reserve site, guests of The Westin Maldives Miriandhoo Resort can experience a tranquil wellness escape with uninterrupted ocean and pristine turquoise lagoon views. As part of the buyout package, the resort invites guests to emerge, deepen their breath, nourish and calm their senses,

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and remember what it is like to delight in the rising sun. One can prepare to embrace the goodness of nature, nutrition, mindfulness, yoga, functional movement and much more, through various wellness activities available for all ages, moods and fitness levels.

Inclusions: - 41 beach and 29 overwater villas, including two bedroom villa and residence - Daily breakfast, lunch and dinner at Island Kitchen - Daily two hours of sunset cocktail/snacks at Sunset Bar - Unlimited watersports activities (motorized activities and diving not included) - One combined excursion, per person, per stay - One 45-minute spa treatment at the Heavenly Spa, per person, per stay - Daily group wellness activity at the Westin WorkOut - Return seaplane or domestic transfers - Save 20% on additional motorized watersports, diving, destination dining, sandbank picnics, spa etc.

Rate: - Rate starts from USD 360,000 (excluding tax and service charge) - Minimum stay of three nights To explore more about Marriott Bonvoy Portfolio of resorts in Maldives click here.

Marriott Bonvoy members can also enjoy a variety of benefits across resort facilities like food and beverage as well as spa savings.

For more information, please visit www.marriott.com

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Coming up next month in our July Issue, features on: Commercial Bathrooms • Drinks & Spirits Outdoor Solutions • Hospitality Technology

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations.

If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com. The closing deadline for the June’s issue is 16th June.

Never miss an issue and SUBSCRIBE for FREE!

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