Warm Welcome Magazine - November Issue by Ryan Leon Media

November Issue Enjoy a winter family break at the Belfry

Restaurant tech that saves you money

Insurance you can trust, made simple

Pages 6-7

Pages 24-25

Pages 34-35

warmwelcomemagazine.com

Contents 4

Hotels

HIX Event Show Preview

Hospitality Technology

Contract Beds & Bedding

Safety & Security

Drinks & Spirits

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Celebrate Christmas with a difference at Whittlebury Park Whittlebury Park countryside hotel and spa located in rural Northamptonshire is offering a bespoke range of alternative Christmas party packages, perfect for celebrating the festive season with colleagues. From clay pigeon shooting and team building to festive afternoon tea, spa and party packages and Christmas breakfast buffets, Whittlebury Park’s exciting range of Christmas party options lets guests design a Christmas party to suit them. In addition, Whittlebury Park is offering a selection of traditional Christmas party packages. The resort’s shared party nights, priced from £49.95 per person and available throughout December, include a delicious three-course dinner, festive drinks, music and dancing and the opportunity to meet and mingle with new friends.

Hotels

The resort is also offering exclusive private party nights, available throughout November, December and January, including use of one of the stylish reception rooms, a gourmet three-course meal, music and dancing and sparkling Christmas table decorations. With its luxurious spa, leisure club, awardwinning restaurants and championship golf course, Whittlebury Park provides a memorable destination for the Christmas celebrations. Whittlebury Park is run in line with its StaySafe Initiative to ensure a healthy and safe stay for guests and a safe working environment for its team members. Whittlebury Park’s StaySafe initiative is backed by MIA (the Meetings Industry Association) and Visit Britain. For more details or to book, please see www.whittlebury.com

Stay in a former boarding school attended by European royalty Where the school uniform is said to have inspired Coco Chanel’s 1924 Chanel Suit Set in historic Old Windsor, De Vere Beaumont Estate is a distinctive country estate mansion house hotel, set within 44 acres of grounds complete with natural ponds and commissioned sculptures. With a rich history dating back to the 14th century, the original house was built for Lord Weymouth and then served as a public school from 1854 – 1967. The school was a boarding school for boys widely known as ‘the Catholic Eton’. Nods to the past are featured throughout the estate, from original school-boy hats to replica typewriters. At one time, Coco Chanel’s nephew was a pupil at the school, and it’s said that the school blazer was the inspiration for the iconic 1924 Chanel Suit. The school was a fashionable place where European royalty sent their sons; The Empress Eugenie of France paid several visits to the school as her nephews, heirs to her Spanish estates, and godsons were educated there.

The school also enjoyed three official visits by Queen Victoria in 1882, 1887 and 1897. De Vere Beaumont Estate’s fascinating history also includes the first motorist in England, Evelyn Ellis, who drove a car from his home to Beaumont in 1885, and the swimming pool at Beaumont Estate was the first heated indoor swimming pool to be built in England. De Vere Beaumont Estate is home to a stunning Grade II 19th century chapel, with an ornate painted ceiling and stained-glass windows which was returned to its former glory during the recent refurbishment. The Chapel’s current window is a replacement as the original was destroyed by a doodlebug which landed near the property during the second World War. The Chapel provides a striking and unique backdrop to events, from weddings, to celebratory dinners for up to 200 guests. In spring 2021, the hotel unveiled the results of a top-to-toe refurbishment of its Georgian mansion house, The White House, which now includes 26 bedrooms and six events

Hotels

spaces with a distinctly British aesthetic. The White House’s 26 bedrooms, including 10 suites, have been upgraded to create spaces which mix contemporary design with the estate’s original features. Offering picturesque views of the stunning estate, each suite blends a heritage colour palette of muted greens, taupe, and cream with tan accents throughout to create comfortable and stylish spaces. The White House suites are complete with luxurious facilities including walk-in showers, roll-top baths, fluffy robes and slippers, classic Roberts radios, quality toiletries and smart TVs - just some of the features that provide a relaxing feel to the newly designed guest rooms. De Vere Beaumont Estate is located close to Egham, Windsor & Eton Riverside and Windsor & Eton Central stations, and just a 15-minute drive to Heathrow Airport. For those travelling by car, the hotel is easily accessible from the M3, M4, and M25. For further information and to book, visit www.devere.co.uk/beaumont-estate/ or call 01753 640 000.

Enjoy a winter family break at The Belfry Hotel & Resort The Belfry Hotel & Resort, an awardwinning hotel situated in the heart of the country in Royal Sutton Coldfield, North Warwickshire, is offering family breaks with children dining for free, priced from £110 per room. The Belfry has something for everyone to enjoy throughout their stay. Priced from £110 per room*, the Family Package includes breakfast, a free children’s meal, and a round of Ryder Legends mini golf. Take the family to the resort’s family-friendly Rocca’s Pizza Pasta Italian restaurant, where children dine for free with the Family Package, offering Italian classics, including pizza, pasta, and desserts which the kids will love. Afterwards, why not try your hand at mini golf and disc golf, take a stroll through the interactive woodland walk where little ones can go wildlife spotting and discover bug hotels, or there’s the new Woodland Adventure Zone, fully equipped with swings, a climbing obstacle course, slide, zip wire, tree house, climber, puzzlewood

and more. The Belfry is also surrounded by 550 acres of outdoor space for guests to explore or take part in a game of football or cricket, or head indoors to the Leisure Club and enjoy a splash around in the pool. The Belfry offers packages with Twycross Zoo and Cadbury World which include tickets to the attractions during your stay. Perfect for the little ones, nearby there’s Ash End House Children’s Farm with tractor rides, pony sit-ons, and lamb feeding, or National SEA LIFE Centre Birmingham, which offers the UK’s only 360° ocean tunnel. A short drive away is Lucky Tails Alpaca Farm where guests can book meerkat, donkey, or alpaca experiences. For those looking for adventure, the resort is located close to The Bear Grylls Adventure featuring high ropes, a free fall tunnel & PADI courses. Toptracer Range is available at the resort offering a fun golf experience for guests with any level of golfing experience, from

beginners and those who haven’t picked up a club before, to frequent players with a wide range of games and activities to enjoy with family and friends. Games include everything from “Go Fish!” and “Points Game” suitable for children and families. After a busy day, guests can retreat to one of the resort’s several restaurants and bars including Sam’s Club House, where families can watch sports and enjoy their famous double-stacked burgers; and Ryder Grill, which offers a three-course buffet style menu offering dishes created from only the highest quality locallysourced ingredients. The Belfry also offers a range of spacious family rooms with additional amenities including a baby changing mat, nappy bin, baby bathtub, and bottle warmer. During half term, The Belfry offers two sports camps for children including Multi Sports Camp, aimed at children from 6 to 11 years old and includes golf and tennis instruction, football, fitness bootcamps, and other recreational activities that have been specially designed to develop children’s motor skills. There are also their junior golf programmes available during term time to provide youngsters with exceptional facilities to help their golfing skills, for those aged 3 and older with any golfing ability. This includes the Belfry Minis for those aged 3 to 5, Belfry Eagles for those aged 6 to 11, and Belfry Futures for 12 to 15-year-olds. The Belfry Hotel & Resort is located just 20 minutes from Birmingham and easily accessible from the M6, M40 and M42, or by train at the Royal Sutton Coldfield or Birmingham International stations. *Price includes an overnight stay with breakfast. Based on two adults and two children sharing a room. Valid throughout all 2021 school holidays. **Children under 12 dine free only.

For more information, please visit www.thebelfry.com

Hotels

Staycation boom sees 95% increase in occupancy at RBH hotels RBH Hospitality Management reports significant increases in performance for Q3, with hotels across the portfolio seeing as much as a 95% rise in occupancy rates in rural areas. The significance of the staycation trend this summer has seen less traditional tourist destinations flourish, with an average occupancy of between 78-87% between July and September 2021 in areas such as Middlesbrough, Barrow, Doncaster and Cheltenham. While London has seen an encouraging but slower recovery, cities such as Edinburgh and Cardiff have seen promising acceleration over the summer months. The portfolio reached an overall occupancy of 70%, putting them 10 points ahead of the market for Q3 (source STR). Encouragingly, RBH’s occupancy was just 10 points short of the portfolio’s pre-pandemic 2019 occupancy.

The management company, with a portfolio of nearly 50 hotels across the UK following two recent Glasgow and London openings, reports a continually growing demand for group business, which this quarter has accounted for 12% of bookings – double that of last year. Average lead time for bookings has remained very low – a week or less – up until the past month when a rise in consumer confidence has meant longer bookings of up to two months as we head into the festive season. Holiday Inn Express properties have been consistently high performers as consumers have welcomed convenience, value and flexible booking terms. Across the entire portfolio, average RevPAR has risen by 131% compared to the same period last year, surpassing the company’s target for recovery. The strength of demand and recovery is also evidenced by RBH’s ADR of £85 which is ahead of 2019, demonstrating the success of its commercial strategy.

Hotels

Commenting on RBH hotels’ Q3 performance, Chris Martin, Group Director of Revenue said: “The repercussions of Brexit and the pandemic continue to have a significant impact on international travel to the UK, but domestic travel has boomed since the lifting of government-led restrictions in July and August across England, Scotland and Wales. We are seeing a steady and continual rise in consumer confidence as progress with vaccinations continues and lead times for bookings have become noticeably longer. “It’s been a successful quarter for the growing portfolio, surpassing a number of revenuebased targets and an encouragingly strong start for our two newest properties – The Corner London City and Pocotel Glasgow City Centre. We’re now focusing on expanding our London presence this Autumn, with two additional openings on the horizon – Gantry London, Curio Collection by Hilton and Westin London City.”

Hotels

Hospitality cuts energy, carbon and costs through new ‘save while you sleep’ programme Simple yet effective overnight energy programme from the Zero Carbon Forum helps sector reduce emissions and save money

to achieve substantial cost reductions operators can make savings of up to £4,900 and 10 tonnes of CO2 a year, the equivalent of flying from London to Tokyo 6 times.

The Zero Carbon Forum, a non-profit, collaborative action group dedicated to helping UK hospitality achieve net zero at pace has launched a new energy programme to help its members reduce overnight energy waste, cutting carbon and costs.

Every outlet receives a weekly report detailing their overnight shut down performance with carbon and costs saved, plus bespoke actions to achieve their ‘best ever’ future usage.

Working in collaboration with and powered by Carbon Statement, industry specialists in engagement analytics, the new programme works by implementing a simple and impactful two-stage ‘10-minute’ shut down process: - A 5-minute prep check to ensure all timers are set correctly and all food is emptied from chillers and fridges - A 5-minute appliance and lighting switch off checklist Each stage is combined with analytics from forum members’ energy smart meters 10

An ongoing maintenance programme for members further ensures that all equipment is regularly checked for maximum efficiency, and forum carbon ‘coaches’ are assigned to regularly advise operational teams on the best ways to keep energy use to a minimum overnight. Mark Chapman, founder and CEO of the Zero Carbon Forum said: “By engaging this programme, members can simply yet effectively realise cost savings while cutting carbon. Equipment left on overnight costs the average hospitality outlet £4,900 a year in lost profits and emits 10t of CO2. Across our forum over the space of a year this equates to £73.5m in lost profits and 50,000 tCO2.”

The ‘save while you sleep’ scheme has been trialling for several months with forum members. James Taylor, Head of Sustainability & Environmental Purchasing at The Restaurant Group said: “As a founding member of the Zero Carbon Forum, the overnight energy initiative forms part of our broader business plan to reduce our emissions to net zero as quickly as possible. We’re delighted with the engagement we’ve seen from using our consumption data to highlight specific opportunities to save and cut wastage.” Nicola Pierce, Head of Strategy & Responsible Business at Burger King said of the scheme: “Engaging our teams to minimise energy waste is a key part of our commitment to reach zero direct carbon emissions by 2030. The overnight energy initiative enables our teams understand the part they can play through their daily practices by highlighting the carbon impact of achieving their best ever usage every night.”

Mark continues: “All that’s needed to start saving is for operators to simply provide their opening hours by location and to give us permission to access their smart meter data.” Claire Hussey, Risk & Compliance Director at TGI Fridays added: “We’re on track to save 1,000 tonnes of carbon this year across our restaurants through our teams taking action every day to minimise their energy use. We’ve launched our green mission to help tackle the climate crises by reducing our own emissions with each restaurant receiving a Carbon Statement each week to show how they can reduce their impact.” On October 19th, ahead of the United Nations Climate Change Conference (COP 26), the Zero Carbon Forum will publish a publicly available net zero roadmap for hospitality to set consistent and credible milestones to an ambitious net zero target ahead of the Paris Agreement. For more information please visit: www.zerocarbonforum.com 11

Tina Norden, partner, Conran and Partners

Vince Stroop, founder, Stroop

Cédric Etienne, founder, Studio Corkinho

Dex Hunter-Torricke, former communications executive, Google, Facebook and SpaceX

Jason Steere, managing director of brand & experience, The Student Hotel

Hen'a Yadav, principal, Studio Carter

TA LKIN’ BOUT A REV OLUTION Hotel design in our post-pandemic age must understand and respond to social change. HIX is your new event, leading this new conversation for our new world.

Get your free pass online: www.hixevent.com 12

The ever-changing design experience that makes hotels incredible

www.hixevent.com @HIXevent HIX-event HIX_event

A new concept event for interiors and design redefines the hotel experience for a post-pandemic world Changes to the way we travel, work, rest and play post-Covid are forcing hotel designers to rethink the entire guest experience. Hotel Interiors Experience (HIX) 2021 explores how these social shifts have transformed the role of hotels, highlighting the opportunities for operators beyond these pressure points As Europe’s hotel and hospitality industry sets about rebuilding its recovery and in-person events make their return, the launch of HIX 2021 marks an important moment for the hotel community: a new event for the hotel sector dedicated to making inspirational and extraordinary design experiences.

We can’t wait to be back at an authentic community event”, said Ilker Hussein, global projects corporate director, Laufen. Running parallel to the exhibition will be the HIX talks, featuring six seminars, each exploring one of the seismic social shifts to have occurred since the start of the pandemic. Starting in a challenging place of anxiety and the need for hotels to carve a new value proposition, moving towards community and togetherness, trust, compassion and new opportunities for hotels as workplace. Among the speakers confirmed are Hen’a Yadav, principal of Brooklyn’s new Studio Carter; Vince Stroop,

founding partner of stroop; German design visionary and owner of sieger design & SIEGER, Christian Sieger; and, globally renowned London-based studio, Tina Norden, partner at Conran and Partners; Jason Steere, managing director of brand & experience at The Student Hotel; and Technology and communication leader Dex Hunter-Torricke, formerly of Google, Facebook who will share insights in building trust and meaningful loyalty with communities, specifically tomorrow’s Generation Z travellers. For free visitor registration, visit the HIX website.

Over two days, 18 and 19 November 2021, in the heart of Europe’s hospitality specification district at the Business Design Centre, London, HIX will showcase the most exciting established and emerging design-led brands in a boutique exhibition alongside a conference which will explore the story of social change over the past 18 months, setting the scene for 3,500 hotel industry professionals to share ideas that will transform the guest experience. Joel Butler, co-founder of HIX, said: “All Together Now has been our mantra since the first UK lockdown. When a group as creative and energetic as the hotel design community are separated from one another for so long, this rallying cry seems like a pure and simple objective for HIX.” The hotel design community have endorsed HIX: Henry Reeve, director of interior design at the InterContinental Hotels Group, said the event represents “an exciting new opportunity for the Hotel design scene [as] disruption and new thinking are required now more than ever.” The exhibition will offer a visual showcase of ‘100 design stories’ where cutting-edge suppliers including Chelsom, Morgan, Sanderson Design Group, Hansgrohe, Hypnos and Villeroy & Boch, from across the entire hotel and design supply chain including bathroom, fabrics, FF&E services, furniture, lighting, surfaces and technology. Each stand will tell its own unique story, providing designers, interior architects, developers, suppliers, and hotel operators with an opportunity to see first-hand exceptional design concepts and experiences. “Right now, HIX is exactly what the hotel design community need.

HIX Event Show Preview

HIX Talks Agenda Day one – Thursday 18 November

rooms represent, celebratory, communal, cathedrals of togetherness.

11:15-12:15 Meaningful Value As we redesign our lives, many people are redefining their own ‘meaningful value’. Hospitality providers need to understand, anticipate and reflect this profound societal shift in outlook. James will share his view on the owner/ operator relationship, the staffing challenge and hotel design, along with the opportunity of multi-functional properties…all through the lens of ‘meaningful value’. This is our ‘big’ macro session, it’s about the business of hotel development and design, a natural scene-setter for our HIX talks. • James Chappell, Global Business Director of Horwath HTL 13:45-14:45 WFHotel From the broader topic of ‘meaningful value’ we shift to the potential value of working in hotels. The world once travelled to an office from nine to five, sometimes visiting a hotel for a business lunch or to grab a quiet spot to work from. And one day it all stopped, everyone stayed inside. Home became the new office, the new hotel and through creativity, optimism and technology people adapted, they kept on working.

What other building can scream or whisper the words, ‘let’s meet, eat, sleep, drink, create, dance, swim, hug and discover’, like a hotel can? Jason shares his passion for hospitality and design as unique tools for forging togetherness. Harnessing the power of interiors, programming and community, you may feel the unapologetic chorus of ‘All together now’. Followed by drinks, naturally. • Jason Steere, Managing Director of Brand & Experience, The Student Hotel

Think slow design, silent architecture and design for wellbeing. Thankfully, this conversation isn’t going away and remains firmly on the agenda as hotels and guests’ journey towards an enlightened understanding of wellbeing. • Christian Sieger, Owner, sieger design • Hen’a Yadav, Principal, Studio Carter

Day two – Friday 19 November 11:00-12:00 Quietness With Attitude

• Cédric Etienne, Founder, Studio Corkinho

We start day two on a more introspective note.

12:15-13:00 In Conversation with… Tom Dixon

‘Wellness’ has been a staple topic on hotel conference stages for the last 10 years, and we still feel compelled to include it on ours. Covid pressed ‘fast forward’ on the mental health and wellness conversation, removing social taboos, and heightening people’s awareness of wellbeing, their own and of those around them.

Founder and eponymous Creative Director Tom Dixon is a restless innovator who rose to prominence in the 1980s as a maverick, untrained designer with a line in welded salvage furniture. In this session, renowned journalist, Bethan Ryder will be in conversation with Tom Dixon ahead of his partnership with global bathroom brand,

Now, as the world re-opens something’s changed forever and will never go back to what it was. A brave new world can be designed. Three leading design studios collaborate, converse and present the hotel as our new productive, fluid and well workplace. • Tina Norden, Partner, Conran & Partners • Balkaran Bassan, Senior Designer, Areen Design • Vince Stroop, Founding Partner, stroop 15:45-16:45 All Together Now From the communal potential of working in hotels, we finish the day with a celebration of the wider role of hotel communion. When we stayed indoors, we were isolated from family, friends, colleagues and communities. Now as we reconnect with others, your hotel lobbies, bars and guest 14

And in between the 2020 UK lockdowns we met nestwell, a group of people who have set about (re)defining wellbeing in hospitality whilst creating an agreed standard. Their international collective of design studios for HIX will create immersive installations within the event whilst presenting these concepts on stage.

HIX Event Show Preview

VitrA Bathrooms and their collaboratively designed new range: Liquid. • Tom Dixon, Creative Director, Tom Dixon Studio 14:15-15:00 Truth, Trust and Loyalty You want the truth? The truth is that this session isn’t technically about hotel design. In fact, Dexter is not from the world of hospitality at all. As the former speech writer for Google, Head of Communications at Facebook, SpaceX, and now for The Oversight Board (the brainchild of Mark Zuckerberg’s that makes high profile content moderation decisions), Dexter knows a thing or two about building community and brand transparency. At HIX he’ll be exploring truth, trust and loyalty in a world of misinformation and instantly responsive social platforms. For hotel developers and designers these are generation-defining issues and the key to understanding tomorrow’s customer, Generation Z. This session is not about marketing offers or loyalty points, it’s about building a meaningful relationship with your first ‘digital-native’ guests. • Dex Hunter-Torricke, Former Communications Executive, Google, Facebook and SpaceX 15:15-16:00 To the Lighthouse ‘Here, where the light is brighter and the wind is wilder, the ocean saltier and the seafood fresher’. The lights go down as we close our talks. Erik Nissen Johansen tells a story worthy of any Northern European wonder tale. The story of a celebrated hotel designer who buys an island in an outpost of a windblown, barren and exposed Swedish archipelago. Amid winds of 1000 miles per hour, he turns the old Pater Noster Lighthouse into a boutique hotel experience. For more than 100 years, this building gave hope and guided seafarers through treacherous waters, it was home to the lighthouse keepers and their families, a small-scale community. Now, once again the doors to the old master’s home open, welcoming a new generation of seafarers, nature lovers and pleasure seekers. A safe haven on an island perceived as uninhabitable. An inspiring hospitality metaphor for our times. • Erik Nissen Johansen, Owner, Founder & Creative Director, Stylt Trampoli

HIX Event Show Preview

Going beyond Order & Pay. Why the digitalisation of hospitality is only just beginning With the now ubiquitous QR codes promoting online ordering across the hospitality industry - seen everywhere from street food outlets to global hotel chains - it’s clear the phenomenal rise in mobile Order & Pay technology has shifted consumer expectations around technology. But compared to the retail industry, hospitality is still on the start line in the race to digitalisation. Beyond offering a simple way for customers to order, most businesses are yet to scratch the surface of the benefits that a shift to digital can bring. There’s now a wide range of mobile ordering solutions on the market, many of which are limited to basic ordering software. However, a strong mobile Order & Pay platform can offer so much more, using technology to improve guest engagement, optimise menus and improve efficiency. Onvi, for example, which provides mobile Order & Pay for the likes of Vagabond wine bars and Hidden Talents (the team behind

the renowned Byfords and The Pigs), now provides advanced real-time analytics, giving operators instant access to the data needed to understand key sales and revenue drivers. Through allowing operators to review performance against historical trends, identify categories or items within their menus that have a real impact on revenue, and monitor peak trading times to optimise resource scheduling, Onvi plays a key role in helping operators grow revenues. Raoul Bostrom, Chief Product Officer at Onvi, explains, “Operators we work with were already seeing increases in revenues of 30% and more compared to traditional orders, due to the ease and speed of ordering and reordering, and smart upselling. But that was only the beginning of the digitalisation of hospitality. As our back-of-house technology evolves, operators are now getting invaluable insights about their customers - meaning they can continually optimise their menus and target their offers and promotions.” Applying its technology to Order to Table, Order to Room, Pickup and Delivery,

Hospitality Technology

Analytics is the latest in a series of Onvi product updates - including Promotions and Capacity Management. All engineered to give control back into the hands of hospitality operators. “Understanding factors which impact revenue generation and capitalising on the behavioural trends of customers is key to making solid business decisions.” Raoul continues. “We believe every operator should have this level of detail to be able to better understand their trading patterns and sales performance at no additional cost.” With technology continuing to evolve at an astonishing rate, it’s clear that high-quality Order & Pay solutions can offer operators a lot more than a means to just receive orders in a different way. More than ever before, all operators - not just those with technology teams and budgets - now have the tools to connect and serve their customers, streamline operations to improve resource efficiencies, and ultimately increase sales and reduce costs.

More than mobile Order & Pay Boost sales and ease the pressure on your team with the software solution to grow your business. Order to Table, Pickup, Delivery Vouchers & promotions Advanced insights & analytics POS & printer integration Round-the-clock support

Onvi is so helpful; you're building a relationship with them, not just buying a product and being left on your own. What you put into the system, you'll reap exponentially in rewards. We tried other partners, but Onvi continues to come out on top. ” Craig Perry, Head of Tech & Innovation Hidden Talents (The Ffolkes, Byfords, The Pigs)

Free software, no set up or subscription fees. Get started today!

onvi.com 17

Ordu.io - The Next Generation of Online Ordering systems Ordu.io is the newest Food Ordering Technology company on the scene and it’s making big waves within the industry! This Irish tech start-up is providing an industry first, Enterprise-Level Online Ordering Platform as a White Label Solution, bringing incredible power and flexibility to the QSR & FSR markets. The Ordú platform provides Restaurants & Takeaways with all the tools they need to trade online and bring back control of their brand from the Marketplace Aggregators. The system is fundamentally different from the traditional off-the-shelf White-label platforms on the market currently. Based around advanced SKU management, it allows for unlimited menus, pricing structures and locations. The Ordú platform is designed to work as well for 100,000 restaurant locations as it is for 1, and is currently the only system of its kind. The out of the box offering provides a Food Business with a customer-facing website & mobile app, customised around their Brand.

For businesses with multiple locations, customer engagement happens through the Ordú EcoSystem of their own Branded website and ordering system, Mobile Apps, In-Store Kiosk, or Table Ordering System. The Ordú platform provides a direct ordering flow for the specific location of the customer - so there is no need for multiple apps for each location or multiple websites. Businesses can then market to their own customers and increase customer loyalty. Ordú is built around best-in-class User Experience, leading to increased revenues, order values, customer retention, and operational efficiencies. For business owners, the system has some very neat features that can really help with operational efficiencies. One such unique feature is Smart Timeslots, which facilitates the automatic scheduling of bottleneck product orders. This is particularly useful for customers with limited capacity ovens,

Hospitality Technology

and prevents them from being overrun with orders. Other clever features include Polygon Mapping Functionality, which allows for the accurate specification of multiple delivery zones and associated pricing. The backend administration system is designed to be easy to use, with powerful functionality allowing food business owners full control over their ordering system and data. The reporting engine within the Ordú platform allows for key operational decisions to be made with quantifiable data gathered by their own customer’s behaviors. With minimal upfront costs and commissions ranging from 5.5% for small chains to 3.5% for large chains (+ €0.40 Per Transaction fee + Payment gateway fee), contact us today for a product demo. For full details of see www.ordu.io

Never miss another call Enable your staff to take, make or transfer calls effortlessly, front of house, in the office or on the Go! Missing a call could be a big lost opportunity – while smooth, stress-free collaboration between staff is the key to a relaxed venue that customers love to visit. Take these typical examples: • The pub manager might be upstairs in the office, serving at the bar, chatting to guests in the restaurant or anywhere in between. • A boutique hotel’s deputy manager might be in the cellar checking the latest wine delivery, helping with table service at the end of the garden, out meeting a potential new supplier or everywhere in between! How can you be sure they are always contactable and within reach? The answer is LingoGo. LingoGo. LingoGo is a secure, mobile-first cloudbased phone, messaging and video conferencing solution that enables staff to make, take or transfer calls across their mobile, desk and softphone (computer/tablet) devices and effortlessly communicate with customers and colleagues, whether on premises or on the Go!

LingoGo offers so many benefits: • Staff have a single work phone number that can be displayed across all devices, removing the visibility of personal or work mobile numbers and conveying a far more professional service. • Venues can offer faultless customer service by automatically receiving and distributing inbound calls to available members of staff, wherever they are and on whichever device they prefer. • A cloud-based receptionist service can welcome callers with professionalism, provide promotional messages if appropriate and/or quickly directs calls to the right team member. • Business compliance and data security are guaranteed through a full suite of options to record and report all voice, messaging and video communications. • LingoGo is completely scalable for fastgrowing hotels, restaurants, pubs, bars and clubs, enabling users, locations and devices to be added or removed in seconds through an easy, intuitive cloud-based interface. It also reduces phone bills by routing calls through the internet. As all businesses will need to move to a cloud-based digital VOIP system by 2025, here’s a simple question: Why wait to enjoy the real benefits to your venue that LingoGo can provide?

Core Features • Secure and cloud-based • Mobile-first FMC voice technology • Integrated messaging and video conferencing • Scalable with new users added in seconds • One number displayed across all devices • Reduced calling costs To find out more please contact:

www.lingogo.co.uk 01902 283 300

Hospitality Technology

Take your hotel to the next level with hungrrr technology The modern day traveller demands both ease and efficiency from their hotel experience. Whether guests are gracing your property for a holiday, business trip or other special occasion, exceed their expectations by introducing your very own website and mobile app, powered by hungrrr technology.

- Introduce table ordering in all dining and drinks venues via the app

From room service and table ordering solutions, to guest assistance and booking systems for leisure activities, satisfy their every need at the touch of a button, improving overall guest experience whilst driving sales and revenue.

Leisure & merchandise sales tool

Our solutions are designed exclusively for the hospitality industry, enhancing customer experience, driving sales and enabling our partners to stand out from their competitors.

- Guests can place orders and request bill at touch of a button - Reduce pressure on waiting staff during busy periods

- Allow guests to book leisure activities offered at your property via the app - Manage spa bookings, outdoor excursions and more - Showvase merchandise items you have on sale & have purchases delivered to guests’ rooms

Table ordering from dining outlets

- Offer pre-ordering for events as well as table ordering on the app - Reduce lengthy bar queues, allow guests to browse for longer and increase average spend In addition to our feature-rich technology, we also have an experienced hotels team, with extensive knowledge of the hotel service offering and tailoring a tech solution. They’ll be on hand to support you every step of the way when you choose hungrrr for your website and mobile app.

- Replace toiletries, provide WiFi passwords and more with ease - Send requests directly to your housekeeping staff or porters

Call 0330 900 2273 to request a free demo or email sales@hungrrr.co.uk.

Virtual room service solution

- Allow your kitchen team to manage requests as they come through

- Make it easier to host weddings, charity balls and other special occasions

There’s never been a better time to sign up, as our next 100 customers will receive the service free, forever*. That’s right – you’ll have no setup fee, no monthly fee and no commission on orders, with all hardware at cost. All you’ll have to cover is the cost of your merchant services with our nominated partner.

Streamlined guest services & assistance - Manage room service orders directly from your app

Features for your function space

- Allow guests to request support directly from the app

Hospitality Technology

Feature-rich technology for hotels Room service Guest assistance Order to table Order to meeting space Order to function room Merchandise sales Virtual concierge offering

Find out more about hungrrr

hungrrr.co.uk sales@hungrrr.co.uk

Active Allergen Awareness With the recent introduction of Natasha’s Law on October 1st, 2021, allergens are again being highlighted across the hospitality industry and the wider news. An estimated 1-2% of adults and 5-8% of children suffer from food allergies in the UK. Hospital admissions due to allergic reactions and anaphylactic shock are also on the rise, so it’s critical that hospitality providers are actively managing allergens within their business – protecting their customers, but also their own reputations.1 Preparing for Natasha’s Law The new law affects the requirements for food labelling on pre-packed for direct sale (PPDS) food. It requires businesses to provide a full list of ingredients in order of quantity, with any of the 14 key allergens emphasised (such as in bold, italics or a different colour), on the packaging of food prepared on the premises for sameday sale.2 All businesses, small or large, who serve PPDS food need to prepare early, as meeting the regulations will require conversations and collaboration with suppliers, managing and updating ingredients and allergens within the system, updates on compliance and supply checks, preparation for labelling, and education across all levels of the business - these aren’t changes that you can make overnight.

Comprehensive guidance on best practice for handling allergens and providing allergen information can be found here: www.food.gov.uk/business-guidance/ allergen-guidance-for-food-businesses Role of technology There’s always a lot going on for hospitality businesses, but the industry is facing more challenges in today’s environment, so the role of technology providers is to help improve and simplify allergen management and compliance with regulations where possible. Lolly technology can help boost allergen awareness within your company, whilst simplifying the management of this legal requirement. Lolly customers already have the ability to easily upload and update allergen and nutritional information into the PoS back-office system. These allergen details can be accessed by customers and staff via clear displays on self-serve units and the app, or by pulling up a digital allergen menu on the PoS system, including on-the-go with the LollyMove. To further enhance the Lolly app we are developing an in-app allergen alarm, whereby customers using the app can list their allergens in their personal profile.

This useful tool can help businesses determine whether the food they are selling is PPDS, and therefore subject to the new regulations: www.food.gov.uk/allergeningredients-food-labelling-decision-tool Active Allergen Awareness Whether or not the new law applies to the food you serve, now is a good opportunity to review and educate staff on the importance of effective allergen management across all areas of your business, from those working front of house, to staff members working in food preparation. Allergen law has long been in effect for food that is non-prepacked and loose, for instance items ordered from a menu in a restaurant. Systems and processes should be well established within any hospitality locations to meet these regulations. However, with all the complications from the pandemic, such as staff changes, menu changes and ordering system updates it would be helpful for your team to refresh their knowledge of allergen regulations and the processes within your organisation. 28

Hospitality Technology

This would then trigger an alarm in the PoS system and app if the customer goes to purchase a product which is listed as containing any of their allergens. Aimed at improving customer safety, this will also help to support Lolly clients in safeguarding their allergen management strategy – and providing the highest levels of support for their customers when it comes to managing their allergen requirements. With allergies growing in the UK, as well as greater numbers of people following certain diets because of intolerances, allergen management and awareness needs to be an ongoing, active, part of hospitality leadership. Technology can help support and simplify the management, tracking and communication of allergens to ensure the safety of consumers, but in-person awareness and education is still key. For more details on the new requirements, resources to help you prepare for the changes and PPDS food, visit: www.food.gov.uk/business-guidance/ introduction-to-allergen-labellingchanges-ppds For more information please visit: www.itslolly.com

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Oh my Cod! Here’s every Fish & Chip shop owner’s guide to 5-star food safety It comes as no surprise that the traditional fish and chips is amongst the most popular of British cuisine. However, what does come as a surprise is where the best UK fish and chip shop is located.

helpful guide for restaurants seeking to reach the same levels of hygiene and success.

As Brits, we love nothing more than a stroll across the seafront with a portion of fish and chips in hand, so it would be safe to assume that a popular seaside town would be home to the best of the British fish dish. Yet, it is quite the opposite.

There are a number of factors that come into play when a business tries to up its game in terms of food safety standards.

While busy cities don’t immediately come to mind when we think of fish and chips, The Cod’s Scallops in Wollaton, Nottingham took the top spot, winning the Fish and Chip Shop of the Year Award at the National Fish and Chip Awards 2020. With an impressive 5* food hygiene rating, The Cod’s Scallops was also awarded ‘very good’ for hygienic food handling, cleanliness and condition of facilities and building, as well as management of food safety. Here, Ben Gardner, CEO of digital food safety consultancy Navitas Safety, shares his

Understanding the key factors behind food hygiene ratings

With the possibility that an Environmental Health Officer (EHO) could turn up at any time it Is crucial that a business strictly follows food safety law. A food hygiene inspection isn’t just about keeping food at the right temperature. In fact, there are three specific areas that managers and head chefs must know about for their next inspection: - Food Hygiene: including how the food is stored, prepared, cooked, cooled and reheated - Structure: including condition, cleanliness, layout, lighting and pest control - Safety Management: how safety is managed, evidence and records available

Safety & Security

Food hygiene: As all fish and chips shops will have both fridges and freezers, it is imperative that they still function efficiently and keep foods at the optimum temperature. Now, manually recording temperatures can take a lot of time and effort. Some solutions exist, such as the digitalisation of temperature monitoring. Pods can be placed in fridge and freezers so that they can automatically log temperatures and alert staff when they fall out of the compliance range. That way, fish and chip shops owners and chefs keep food as fresh as possible and prevent more food from being wasted. A great way to keep the Environmental Health Officer happy! Chip shops must also be mindful to use separate equipment for specific foods, such as dedicated fridges for storing raw and ready-to-eat (RTE) food. Colour coding equipment can help to reduce cross-contamination risks as well as designating separate preparation areas for raw and RTE foods, which should be cleaned and sanitised after each use.

Ensuring the regularity of hand washing to ensure no cross-contamination is also important in the kitchen, providing signage and enabling a hand washing basin only will aid this. However, it is also effective to set automated alerts that prompt staff to clean their hands frequently. Extending the digitalisation of food safety processes to checklists and compliance further supports fish and chip shop owners. Indeed, not only does it improve the quality of the food, but also save on manual work, labour costs, and manual reporting. Being able to show the inspector clear and compliant checklists (opening/closing, cleaning checks) is essential to maximise the chances of landing that sweet 5-star hygiene rating. Structure: It is important that in all hospitality premises equipment is well laid out, in good condition and well maintained – this includes managing things like keeping waste areas clean and emptying them regularly. This will help to prevent pests and reduce accidents from occurring such as slipping or tripping in the kitchen or its wider premises. This is particularly important for fish and chip shops due to the amount of oil used to cook and prepare the food. So, keeping the kitchen safe around fryers is essential. Typically, ensure there is nothing stored on

or next to fryers, along with regular sieving and filtering. Whilst oil waste is inevitable, fish and chip shops have a duty of care to safely and legally dispose of oil. Waste oil can be collected by a licensed waste management site, where it can be recycled into biodiesel or even to generate electricity. In doing so, fish and chip shop owners can ensure that their oil is being reused in a safe and efficient manner and that it isn’t used beyond its purpose. More importantly, section 111 of the Water Industry Act 1991 makes it illegal to allow any substance that may cause a blockage in the sewerage system to pass down any drain and into the public sewer. There are many other factors relating to the structure of the shop that will be taken into account during an inspection. Is the lighting working and adequate for staff and customer visibility? Are there appropriate changing facilities for food handlers and is there a consistent supply of hot water and suitable drainage facilities available? Safety Management: This encompasses how food safety is managed and so, in other words, whether the Environmental Health Officer can trust your processes. It is therefore key to have all evidence and records available (checklists, cleaning

rotas, maintenance certificates, staff training records etc.) to showcase your food safety management capabilities. Since it’s about identifying and mitigating safety hazards, fish and chip shop owners should ensure their HACCP is strong and that staff are well aware of the safety processes. Cooking equipment, such as deep fat fryers, are key components within the industry. Fish and chip shop owners should work hard to ensure that such equipment is clean, safe and properly maintained to prevent misuse and to mitigate potential risks and hazards. The inspector could ask to see records of maintenance and safe handling procedures. Businesses should put safety first, and the likes of a deep fat fryer inspection checklist can help to do just that. On the topic of checklists, having them available digitally allows quick access whilst also reducing paper waste. This also enables fish and chip shops to manage staff efficiently whilst providing them with a system that is quite simply, faultless. Supporting 17,000+ users and protecting 13,000+ sites, our clients include Millers Fish & Chip, who’s co-founder Nick Miller said; “We’re working towards a paperless, more sustainable and efficient shop by utilising modern technology that can support our business. “Our bespoke digital food safety system by Navitas Safety covers everything from HACCP to staff training.” With the demand for takeaways increasing, it is important that all employees are trained to the appropriate level and that each staff member has an accurate and comprehensive Allergen training to meet current menus. Navitas Safety has helped a number of businesses become much more efficient and have aided them in their journey to become a five-star rated fish and chip shop. To find out more, please visit: www.navitassafety.com/fish-and-chips/

Safety & Security

Now is the time to upgrade guest comfort with mobile keys and contactless check-in Travel is changing. Safety and convenience are now central to guest expectations, especially when choosing accommodation. An easy, cost-efficient upgrade to digital door security can help almost any hotel or rental property provide both. Keys have been part of hotel management for so long, that it’s easy to miss how much work they create. Check-in and -out have barely changed: They remain manual, resource-hungry and common customer service flashpoints. Nobody wants to begin their holiday in a queue. In 2019, 78% of travellers responding to a Travel Leaders Group survey wanted to see more self-service check-in*. This desire will only have grown. From a management point of view, switching manual keys for digital locking makes welcoming guests faster and more efficient. The business saves money and reduces workload. This will soon be the “new normal”**. And guests will notice — which translates to better reviews on search engines and OTA websites, repeat business and more direct bookings. “This quiet period, before mass travel restarts in earnest, may be the best time to refit and reopen to guests with a safe, contemporary, digital experience,” says Iñigo Aldalur at TESA. “The upgrade is more cost-effective and less invasive than many owners imagine.”

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A unified, digitalized door solution improves the guest experience Designed for accommodation of almost any upgrade which unifies lock hardware and software in one system. A broad hardware range includes robust locks and in-room devices, all with modern aesthetics. Battery powered and wireless, they come in multiple finishes and designs. Guests use RFID credentials or mobile “keys” on their smartphone instead of mechanical keys. They open their room and common access doors, turn on lights and unlock a safe with one credential. It is simpler and almost cost-free to issue a key to every occupant. Hotel staff manage everything from one user-friendly interface. With real-time, remote control over all doors, they can react instantly to an incident, keeping guests satisfied during their stay. If any card is lost, a new one is quickly generated within the software, cancelling the missing one. There’s no need to change locks or waste time and money rekeying. System management is intuitive, with minimal training needed. Any staff member who handles a multitude of keys for rooms, common areas and services will find TESA Hotel a breeze. It saves hours of admin time. No 24-hour desk? No problem Leisure and business travellers crave the convenience of round-the-clock check-in and the safety of contactless arrival.

Safety & Security

TESA Hotel’s Check-In by PIN solution offers both. Guests can enter their room when reception staff are not present — perfect for small hotels which cannot afford 24/7 staffing. Management is simple: The system automatically sends an email with a guest’s PIN to open their room. The code automatically expires on scheduled check-out. One PIN is valid for opening the guestroom and any authorized common doors. Compatible locks with incorporated keypad are quick and wire-free to install. Real-time communication between system and locks is encrypted. The guest arrives without delays and settles in immediately. Affordable smartphone keys for guests The smartphone is an essential travel companion. Not only a means to communicate, but a boarding pass, payment card, map and more. Why not a room key, too? TESA Hotel offers a mobile key solution via the Openow app. Openow’s road-tested functionality and the chance to personalize it with a hotel brand brings mobile keys within reach for any property — not just global brands with multi-million dollar technology budgets. Openow manages every access into and around the hotel by smartphone. Beyond just guestroom doors, common areas, parking, the spa or gym may be unlocked by app. Travellers download the app and register via email. Their room assignment and virtual key arrive automatically.

Openow speeds up check-in and -out, because there is no need to collect or return a key-card. Staff can amend or cancel key validity anytime — extending check-out time remotely, for example. Hotel owners save the cost of keys, key-cards and 24-hour reception — cutting queues and plastics use. Reinventing check-in at hotels and holiday rentals TESA Hotel solutions have upgraded the guest experience at hotels, holiday apartments, campsites and farmstays worldwide including Harpazul, a new holiday apartment complex close to Galicia’s beaches. Stylish, wire-free electronic locks now secure its main access points, recreation areas and individual apartments. A Check-In by PIN solution makes guest arrival safe and stress-free. Booking confirmation and follow-up messages provide each party with a unique PIN to enter Harpazul; move through common areas; and access their room.

“This way we offer a better service to the customer because they don’t have to queue at reception,” says Harpazul’s Roi Casal. “It is as easy as sending the PIN via email.” Wireless, PIN-operated escutcheons complement the apartment aesthetics. These are also compatible with card and smartphone unlocking, if Harpazul introduce either option in future. Harpazul’s entire locking system is managed in real time via TESA Hotel software. Every lock can be controlled or monitored remotely. Freed from reception queues, staff focus on service. For Harpazul guests, the inconvenience of room keys is a distant memory — perhaps one reason these holiday rentals currently rate 4.8/5 on Google and 9.5/10 on Booking.com***. To learn more, visit the TESA Hospitality website: campaigns. assaabloyopeningsolutions.eu/tesahospitality *: costar.com/article/1844143891 **: traveldailymedia.com/app-free-contactlesscheck-in-is-the-new-normal ***: correct at April 2021; see harpazul.com

TESA Hospitality is the user-friendly access control solution for hotels, tourist apartments, holiday rentals, campsites, farmstays and more. Learn more at: campaigns.assaabloyopeningsolutions.eu/tesa-hospitality

Safety & Security

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Adnams tackles racism to open up the hospitality industry to be more diverse In 2020, Adnams Southwold, the Brewer, Distiller and Wine Merchants with operations across hospitality, retail and manufacturing made a bold move to take a public stance on racism by supporting Open to Everyone, Closed to Racism (OECR), a membership organisation set up to help businesses speak out against racism and educate their teams and customers. From the seaside town of Southwold in East Anglia, Adnams, who employ 525 staff across 27 sites with turnover of £51m, could have been satisfied with hiding behind the fact that they are situated in a non-diverse part of the UK but instead they decided to take action. “It was clear we could speak up on our antiracism stance, so when we were approached by OECR with a really simple way to do so, it really helped us to be more proactive”, says Adnams Director of Culture and Performance, Sadie Lofthouse. OECR gave Adnams the resources to help them create a deeper understanding

of racism so they could take on the role of educating stakeholders, employees, customers, suppliers, shareholders and the local community with greater confidence. Sadie believes this has really changed the Adnams business inside and out, creating conversation and action which has elevated awareness of the issue for everyone it’s touched and has been a key part in developing the Adnams ESG agenda. Where to start Adnams started by holding a series of facilitated but free flowing ‘Diversity Conversations’ with every employee, allowing a forum for open and honest conversations which helped solidify the company’s stance. The series helped employees understand some of the myths about racism, they enabled prejudice to be confronted constructively and created curiosity about a topic people can feel nervous about addressing. Sadie says, “there were times that were ‘uncomfortable’ but on the whole the feedback from the team was very positive”.

When OECR was rolled out in Adnams retail and hospitality venues, a very small number of customers complained about Adnams making its voice heard on the issue, but this was insignificant compared to the support from customers and staff. Adnams employees have spoken of the pride felt in wearing the OECR badges and when explaining to customers why they were wearing them. Everyday competing business priorities and the massive impact the pandemic had on hospitality and retail could have meant that championing anti-racism and embedding this into the business wasn’t a priority, but Sadie disagrees, “I’m not saying it wasn’t a challenge to keep proactively placing our anti-racism stance high on the company agenda, but we knew we had to keep it at the forefront of our values. Having the focus on anti-racism meant we didn’t just think about Covid, sanitising and furlough but also about building the business for the future”. What’s next And what’s next for Adnams as they strive to create a more inclusive environment for customers and staff? They are scaling their diversity and inclusion efforts overall and are currently rolling out a new iteration of their Employee Forum – a conversational platform to continue education and learning. Adnams is also collecting data and monitoring diversity to be able to tangibly show the positive changes in the business. For future employees and customers, Adnams is also working with the University of Creative Arts Epsom to better understand what belonging means to keep the business purposeful for the next generation. Sadie says, “We intend to keep the momentum going in every way possible. The important thing is that it’s not seen as an HR initiative that comes and goes and is taken off the shelf again in a few years and dusted down. This runs through all aspects of the business; recruitment, induction, training, well-being, L&D - it has to be a thread that runs through all that we do”. Advice - Go for it! With businesses in recovery, staff shortages and customers expecting brands to prove their values, what advice would Sadie give to other business leaders looking to start discussions about anti-racism with their staff and customers? “Go for it! Set the scene carefully so that everyone understands what it is and what it isn’t and explain why you’re doing it and why it matters. Make the space a safe one for all concerned. And be prepared for some uncomfortable ‘ouch moments’ but don’t let that deter you. We can all always be better”. 41

Ten Locks expands partnership with El Tequileño bringing premium 1959 range to UK Building on the success of El Tequileño tequila in the UK, Ten Locks is adding four new premium products to its portfolio from the brand’s prestigious 1959 range. Available to the hospitality sector now, the four-strong El Tequileño 1959 range lands in the UK this month with Ten Locks confirmed as the exclusive UK distributor. The four SKUs are Platinum, Reposado Gran Reserva, Añejo Gran Reserva and the world’s first and only Reposado Rare. With prices ranging from £40 RRP for the Platinum (700ml) up to £150 RRP for the Reposado Rare (700ml), it’s certainly set to appeal to die-hard tequila fans as well as those new to the category looking for luxury, indulgent drinks on nights out. Renowned as one of the world’s most sought-after tequila brands and Mexico’s best-kept secret, El Tequileño, was established in 1959 with the four new tequilas paying homage to the year of the brand’s creation. Founded by tequila pioneer Don Jorge Salles Cuervo, the brand was named to honour the people of the town of Tequila, Mexico and has

earned its reputation for creating exquisite tequilas through its dedication to craft and quality while using sustainable practices. This includes harvesting only the finest blue agave from the premium growing region-Los Altos de Jalisco, locally sourcing the mineralrich volcanic spring water from El Volcan de Tequila and distilling in copper pot stills.  Becky Davies, head of commercial at Ten Locks, says “Tequila has been gaining momentum over the summer season with El  Tequileño  doing a great job in educating the trade and consumers on the virtues of agave spirits. There’s a clear trend for trading up as drinkers are prepared to spend that bit more on an indulgent or unusual drink so we know the UK is ready for the premium, high quality 1959 tequila range from El Tequileño. “We brought the first El Tequileño products to the UK in October 2020 and we have had a phenomenal response, especially from bartenders, so we see real promise for the new 1959 range, especially in the run up to Day of the Dead in November and the busy festive season. Operators, bars managers and bartenders can tap into the

increasing appetite for top quality tequila and unlock the potential of a sector that’s really making its mark here in the UK, with El Tequileño leading the way and raising the bar in terms of quality. “El Tequileño shares our company ethos and principles - it has its own 60-yearold distillery, employs traditional, sustainable production techniques, and offers a fantastic spectrum of expressions to really showcase how good tequila can be. El Tequileño is the real deal and that’s why it’s so exciting; history, heritage and craft are intrinsic to El Tequileño, which is why it’s so well placed to appeal to the premium drinks consumer on all fronts.” Steffin Oghene, Vice President of Business Development at El Tequileño, says: “Ten Locks has been instrumental in the success of our brand in the UK over the last 12 months. We’re confident UK drinkers will welcome our 1959 range – British consumers like to know what they are drinking and are curious, asking questions and increasingly showing a genuine enthusiasm for Mexican agave spirits. Education and experimentation are key to the success of tequila – there’s so much room to grow in the UK and El Tequileño will show how exciting, enjoyable and diverse tequila can be.” El Tequileño’s third generation master distiller, Antonio Salles, still employs the same processes devised by his grandfather to produce these exceptional, authentic tequilas. The range is confirmed additivefree, and all expressions are made using sustainable production techniques that will keep the 60-year-old distillery active for generations to come; 98 per cent of the residuals from the production process are recycled and turned into natural fertiliser for new agave plants. All four products in the 1959 range are available now to the hospitality sector exclusively via Ten Locks. Contact the team for details on sales@tenlocks.com or Instagram: @TenLocksDrinks

Drinks & Spirits

Kingsland Drinks to bring The Iconic Estate Romanian wines to UK hospitality sector Kingsland Drinks has announced a new partnership with the second largest and one of the most awarded Romanian wine producers – The Iconic Estate, member of the Alexandrion Group – in a move to further broaden its offering and fly the flag for Central Eastern European wines in the UK. The wine importer and distributor will add a comprehensive Romanian range to the portfolio at three price points – entry, mid and premium – available to the UK hospitality sector under clearly defined brands. From the beginning of November 2021, Kingsland Drinks will be offering four entry level wines from the Rhea range (Feteasca Neagra blend, Sauvignon Blanc, Pinot Grigio and Pinot Noir) – the name is inspired by the mother of Zeus, who personified the earth. These will be available to pub and bar operators, groups, restaurant chains, independent wine bars and wider on-trade customers. In the mid-range varietal tier, the Prahova Valley collection joins the portfolio displaying Dealu Mare regionality – along with Blanc, Rosé and Rosso as tri-varietal blends from the Byzantium branded range. The Hyperion range enters at the higher end of the price bracket. This collection will really foster interest from consumers and help to prove Romanian wine’s credentials especially at the top end of the wine fixture. The Hyperion Feteasca Neagra won the Grand Gold Medal at the Concours Mondial de Bruxelles 2021.

Kathryn Glass, Wine Buyer and Educator at Kingsland Drinks, says: “We’re thrilled to be working with The Iconic Estate to bring their quality and accessible wines to the UK hospitality sector. Their wines are authentic, distinctive, credible, well made and really demonstrate the breadth of wines available from Romania at various price points, using native grapes and globally recognised varietals. This part of the world is often overlooked when it comes to wine production but huge strides have been made among winemakers striving to elevate the quality credentials of their wines and become internationally recognised, appreciated and celebrated. Wines from The Iconic Estate have achieved international status, won awards and accolades globally, offer a great price to quality ratio and we know there’s a real appetite for these wines right now. “During the pandemic, we’ve observed how consumers are taking a leap into the unexpected and branching out in their wine buying. In addition, shortages of Sauvignon Blanc from New Zealand mean the gap will need to be plugged and Romanian alternatives are ready and available, offering good quality, affordable, wines that we know consumers will welcome wholeheartedly. It’s time to give these wines the spotlight they

deserve and we know drinkers are ready to explore off-beat wines and set foot into lesserknown wine growing regions such as Romania. “At Kingsland Drinks, we are working hard with our partner producers to source more unusual wines and bring them to market, explore lesser-known regions, and secure space on wine lists for some of these hidden gem wines. Alongside this, the team monitors consumer trends to ensure the products being sourced will be well received by wine drinkers.” Dragos Plopeanu, Regional Export Director Europe, CIS and China at The Iconic Estate, says: “We’re excited to embark on this new partnership with Kingsland Drinks and it marks a real shift in our global strategy. Kathryn and the team really got under the skin of our wine portfolio and identified the optimal range for the UK market with wines such as our Feteasca Neagra standing alongside world renowned grapes such as Cabernet Sauvignon. We work hard to ensure every wine we produce is the best possible quality it can be, at a price point that suits today’s pockets. We’re confident Kingsland Drinks will take our wines and bring them to the UK mainstream and soon Romanian wine will be the drink on everyone’s lips.”

The Iconic Estate is already familiar with the UK market due to historic links with Halewood. Under the new partnership with Kingsland Drinks, The Iconic Estate, now owned by the Alexandrion Group, will share its know-how and passion for Romanian wine production. The winery has proven technical expertise and excellence and holds the BRC accreditation, which many wineries in Romania do not. Kingsland Drinks is keen to build on these standards, will provide UK consumer insights, taste preferences and flavour profiles in demand, commercial information and the all-important buyer relationships. Eastern European wines are becoming much more prevalent in the UK, and Romania comes in fifth position for areas under vine in the EU (after Spain, France, Italy and Portugal).

Drinks & Spirits

ROKiT Drinks begin UK launch of Bandero Tequila with Selfridges ROKiT Drinks, part of the ROKiT Group of Companies, has launched Bandero Tequila in the UK with Selfridges, initially, following rapid growth of the brand in the United States. Launched two years ago in the US and Mexican markets to great acclaim, Bandero Tequila uses only the finest Blue Weber Agave, matured for six years in the red clay soil of Jalisco’s Los Altos Highlands in Mexico. The roots gather copious amounts of minerals as they work to reach the region’s crystalline well waters below to produce a mouth-watering agave, floral, sweet flavoured and creamy textured tequila. Bandero Premium Tequila is meant to be sipped and savoured, allowing the intricate flavours of sweet agave to shine through. Bandero’s premium flavour and floral aroma is the result of a long and slow fermentation.

process, with purified water drawn from its own well. Bandero is twice distilled before being chill filtered to purify and perfect the flavour Bandero’s unique leather-clad, canteenstyle bottles are made using 100% recycled glass with the leather being sourced locally, inspired by the authentic Huarache sandals traditionally worn by the people of Jalisco. Commenting, Jonathan Kendrick, Chairman and Co-Founder of The ROKiT Group of Companies said “We’ve seen huge success with the roll-out of Bandero Tequila in the US, with a great deal of highly enthusiastic feed-back from distributors and customers alike, so we feel now is the time to launch the brand in the UK - and who better to start the launch with than Selfridges?” Graham Higgins, CEO of ROKiT Drinks UK, added “Premium tequila is a fast-growing

Drinks & Spirits

sector in the UK and we are very confident that the superb quality of Bandero coupled with its outstanding bottle and packaging will prove successful.” In the past two years, Bandero has claimed more than a dozen awards, including the Double Gold Medal at the Global Spirit Awards, and the Innovation Award at the Sip Awards International Spirits Competition. Bandero’s high-quality tequila continues to impress consumers and tequila connoisseurs alike. In addition to Bandero Tequila, the ROKiT Drinks portfolio includes ABK Bavarian Beer from its 700 year old brewery in Kaufbeuren, Castle Eden Beer, ROKiT Fuel Energy Drinks and ROKiT Spirits, amongst others. To purchase Bandero from Selfridges, please follow the link: www.selfridges.com

Budget 2021- Comment from Hogs Back Brewery Commenting on the Budget, Rupert Thompson, owner of Hogs Back Brewery, based near Farnham in Surrey, said: “We are very supportive of the Chancellor’s announcements on duty which are bold, far reaching and demonstrate a good understanding of why it’s important to avoid damaging, tax-driven market distortions. “The new Draught Relief, freeze to the planned increase on beer duty, and the business rates discount, are very much welcomed, and show that the Government recognises the special role pubs play at the heart of our communities, and the very heavy costs that they bear. However, anomalies on VAT charged on food in pubs versus supermarkets remain a long-term problem. “We applaud the move to simplify the duty system, which promises to be much fairer. With smaller cider makers now set to benefit from duty relief on ciders under 8.5% ABV, we support wide consultation and learning from the review of Small Breweries’ Relief. It is important to avoid the unintended anomalies that caused many problems for mid-sized brewers and constrained normal market growth. “Overall, this is a good Budget for British pubs and British brewers. We will be raising a glass to the Chancellor and once all the details of duty reform are sorted out we may even brew him a special celebratory no alcohol pint!”

Drinks & Spirits

The International Drink Expo We are excited to announce that the highly anticipated The International Drink Expo will be returning to transform the ExCel, London on the 9th & 10th November 2021. You don’t want to miss out on THE event of the year. #IDE21 is finally back, in person, to help boost your profits, build your brand and grow your business. The drinks market has had a turbulent 18 months. Customers’ spending habits have been altered and to keep pushing forwards, businesses have had to make drastic changes to their business strategies to stay ahead of the game. Owning a drinks and hospitality business may seem more daunting than ever, but that’s why you need to be there. At the International Drinks Expo 2021, you will have access to the inspiration and innovative ideas you need, straight from industry-leading experts, to keep your business thriving.

Drinks & Spirits

The event will be bringing you the best this vibrant industry has to offer; covering everything from the latest flavour trends to the newest products launching in the market! Dive into a world of artisanal spirits, low ABV, CBD infused drinks and the latest cocktail makers, all to see, try out and sample. Alongside the engaging exhibitor space, dont miss out on the chance to listen to expert’s debate where the future of the drinks market is headed in 2022! Not only do tickets give you access to the International Drinks Expo, you will also have the opportunity to visit the 5 other industry-leading events all running alongside each other collectively forming #FES21 together. So what are you waiting for? Save the 9th & 10th November in your calendar and secure your free ticket at www.internationaldrinkexpo.co.uk

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THE UK’S ONLY EVENT DEDICATED TO

Maximising Your Drink Sales internationaldrinkexpo.co.uk

The Leisure Food & Beverage Expo is back and promises to deliver incredible features and exclusive opportunities to help diversify and boost your revenue. The Leisure Food & Beverage Expo is finally opening its doors, in person, at the NEC Birmingham on the 10th & 11th November this year. This is the UK’s most innovative event for both the small and regional, and those who trade throughout the UK and internationally within the food and beverage industry. So if you want to make your business stand out from the rest, we highly recommend that you attend!

answering your burning questions now that we can finally meet face-toface, creating unparalleled networking opportunities. You can discover the latest technology from the sector, receive exclusive offers on products from leading suppliers such as Vimto and Wall’s, and demo the next generation solutions which are paving the way for the future of the industry. You do not want to miss this event!

What can you expect to see at the show? With over 500 exhibitors, 250 speakers and an incredible schedule of seminars and panel discussions, the show will tackle everything from boosting your offering to marketing and new business strategies. These invaluable insights will be delivered by some of the biggest names and associations within the industry, including the likes of Levy UK, Crealy Theme Park & Resort and Nix & Kix. Our speakers will be discussing the latest trends within the industry, sharing their experiences and tips and tricks, and

Getting ready for the growth of the industry after COVID-19 After the tough year and a half that the industry has faced, our Business Growth Hub has been designed to provide specific products and services to help you prepare for the resurgence of the industry after COVID-19. Many rural businesses have utilised this time to upgrade and perfect their customer offering, which is why we are bringing you masterclasses, videos, news articles, podcasts and much more to support you along this journey. If you are interested

in getting involved in the Business Growth Hub, contact chloe.jackson@prysmgroup.co.uk for more information! Sustainability Matters With sustainability becoming increasingly important to members of the general public, rural entrepreneurs are looking for new ways in which they can be sustainable. This is why we are introducing Green Route this year, recognising the sector’s most sustainable suppliers who will be showcasing their amazing products and services, providing you with everything you need to go green ready for 2022. If you would like to be involved in our Green Route and showcase your sustainable product or service, then get in touch with william.mansfield@ prysmgroup.co.uk for more information! We are so excited to finally be meeting in person again and to bring you a show bigger and better than ever before. Make sure you don’t miss out and register for your free tickets now!

SERVING FUTURE IDEAS 500

250

@leisurefb #leisurefb

4000

suppliers seminars visitors

The Family Attraction Expo is back and promises to deliver incredible features and exclusive opportunities to help diversify and boost your revenue. The Family Attraction Expo is finally opening its doors, in person, at the NEC Birmingham on the 10th & 11th November this year.

and answering your burning questions now that we can finally meet face-toface, creating unparalleled networking opportunities.

If you are interested in getting involved in the Business Growth Hub, contact chloe. jackson@prysmgroup.co.uk for more information!

This is the UK’s most innovative event for any forward-thinking family & leisure attraction owner who is looking to diversify and boost their revenue. So if you are looking for new ways to do so, we highly recommend that you attend!

You can discover the latest technology from the sector, receive exclusive offers on products from leading suppliers such as Playmobil UK and ZooLab, and demo the next generation solutions which are paving the way for the future of the industry. You do not want to miss this event!

Sustainability Matters

What can you expect to see at the show? With over 500 exhibitors, a wide range of educational seminars, and an incredible schedule of keynote speakers and panel discussions, the show wll tackle everything from boosting your offering to marketing and new business strategies. These invaluable insights will be delivered by some of the biggest names and associations within the industry, including the likes of Longleat Enterprises, Adventure Parc Snowdonia and The Campbell Group. Our speakers will be discussing the latest trends within the industry, sharing their experiences and tips and tricks,

Getting ready for the growth of the industry after COVID-19 After the tough year and a half that the industry has faced, our Business Growth Hub has been designed to provide specific products and services to help you prepare for the resurgence of the industry after COVID-19. Many attractions have utilised this time to upgrade and perfect their customer offering, which is why we are bringing you masterclasses, vidoes, news articles, podcasts and much more to support you along this journey.

With sustainability becoming increasingly important to members of the general public, family & leisure attraction owners and managers are looking for new ways in which they can be more sustainable. This is why we are introducing Green Route this year, recognising the sector’s most sustainable suppliers who will be showcasing their amazing products and services, providing you with everything you need to go green ready for 2022. If you would like to be involved in our Green Route and showcase your sustainable product or service, then get in touch with william.mansfield@prysmgroup.co.uk for more information! We are so excited to finally be meeting in person again and to bring you a show bigger and better than ever before. Make sure you don’t miss out and register for your free tickets now!

Innovating the visitor attraction industry.

FREE TICKETS ONLINE

The Holiday Park & Resort Innovation Show is back and promises to deliver incredible features and exclusive opportunities to help diversify and boost your revenue. The Holiday Park & Resort Innovation Show is finally opening its doors, in person, at the NEC Birmingham on the 10th & 11th November this year. This is the UK’s most innovative event for ambitious holiday park & resort owners and managers who are looking to diversify and boost their revenue. So if you are interested in finding new ways to do so, we highly recommend that you attend!

experiences and tips and tricks, and answering your burning questions now that we can finally meet face-to-face, creating unparalleled networking opportunities.

Sustainability Matters You can discover the latest technology from the sector, receive exclusive offers on products from leading suppliers such as Veolia and Swift, and demo the next generation solutions which are paving the way for the future of the industry. You do not want to miss this event!

What can you expect to see at the show? With over 1000 exhibitors, 500 seminars, and an incredible schedule of keynote speakers and panel discussions, the show will tackle everything from boosting your offering to marketing and new business strategies. These invaluable insights will be delivered by some of the biggest names and associations within the industry, including the likes of Tripadvisor, VisitEngland and Glendale. Our speakers will be discussing the latest trends within the industry, sharing their

in getting involved in the Business Growth Hub, contact chloe.jackson@prysmgroup. co.uk for more information!

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With sustainability becoming increasingly important to members of the general public, holiday park owners and managers are looking for new ways in which they can be more sustainable. This is why we are introducing Green Route this year, recognising the sector’s most sustainable suppliers who will be showcasing their amazing products and services, providing you with everything you need to go green ready for 2022. If you would like to be involved in our Green Route and showcase your sustainable product or service, then get in touch with william.mansfield@ prysmgroup.co.uk for more information! We are so excited to finally be meeting in person again and to bring you a show bigger and better than ever before. Make sure you don’t miss out and register for your free tickets now!

Live like a Bridgerton at The Gainsborough Bath Spa The wait is nearly over for Bridgerton fans as the beloved period drama is set to return to our screens in 2022 for a much awaited second season. Bridgerton captured our hearts last winter, taking viewers from the midst of lockdown into the magical, historic streets of Bath. The Georgian grandeur and sophistication which the Bridgerton families lived, dined, and danced in, can be experienced with a visit to YTLs’ The Gainsborough Bath Spa. The hotel’s Georgian splendour offers guests a taste of living like a Bridgerton, with classic British afternoon tea and a prime location, neighbouring the Bath Assembly Rooms and Holburne Museum, where parts of the series was filmed. The Gainsborough Bath Spa has even partnered with The Bath Tour Guide to offer bespoke tours with keen historian and police officer, Adge Secker BEM for a salacious dive into the city’s hidden secrets (even Lady Whistledown would approve). Transport yourself back in time with storybook cobbled streets and splendid regal architecture at every turn. Almost as steamy as Bridgerton itself, the hotel offers an indulgent spa

experience, bathing in Bath’s healing thermal waters, the only hotel in the UK to offer this experience. For added luxury, The Gainsborough Bath Spa is proud to offer Bridgerton fans the chance to stay at The Townhouse, a private Georgian property that combines the space of a private home with luxury five-star services. Offering accommodation over four floors and private access to the historic Cross Bath, The Townhouse is perfect for Dukes and Duchesses alike. Rates: Nightly rates at The Gainsborough Bath Spa start from £290 on a room-only basis. Nightly rates at The Townhouse at The Gainsborough Bath Spa are subject to length of stay and start from £765 per weeknight and £995 per weekend night, with a minimum two-night stay required over summer weekends

Experience; live the regal lifestyle in the picturesque setting of Norfolk. This luxury package includes a stay at the grand Inglethorpe Hall. The lavish property boasts nine bedrooms, six bathrooms and can sleep up to twenty guests. Dating back to the 1700s the historic hall sits in the heart of thirty acres of private grounds, while indoors you’ll find an exquisite sitting area, a large formal dining room, luxe bathrooms with standalone bathtubs, and four-poster beds in elegantly decorated bedrooms. As well as offering the chance to stay in this fabulous Grade II listed country house, Oliver’s Travels Bridgerton Experience is packed full of special touches and activities fit for a Duke and Duchess. A private chef and maid will also be provided for a truly regal experience. Rates: Available upon request

The Bridgerton Experience With Oliver’s Travels

An Afternoon Tea Treat the Duke of Hastings would approve of!

Oliver’s Travels has brought the world of the Bridgerton and Featherington to life with a brand new and exclusive Bridgerton

Treat a loved one to an afternoon fit for a duchess with Hastings Hotels, Northern Ireland. The Culloden Estate & Spa has launched a scandalously decadent Bridgerton Inspired Afternoon Tea with a delectable menu featuring delightful treats that the most upstanding households would no doubt approve of in society. The tea will be sure to wow all guests, stimulating tastebuds with an exquisite selection of finely cut sandwiches and cream teas. Savour warm, freshly baked scones served with indulgent homemade jam and lashings of cream. Satisfy your sweet tooth with a delicious array of dainty pastries and cakes. This fabulous experience is complemented with a choice of tea or coffee, served in fine bone crockery. Or why not enhance your experience with optional glass or two of the finest champagne. Rates: The Bridgerton Afternoon Tea is available to book from £35 per guest. www.hastingshotels.com

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The Sarojin launches new ‘Sarojin Cares Sports’ package This latest themed package from The Sarojin includes a range of activities for adrenaline seekers and sporting enthusiasts alike, whilst giving back to the local community Inspired by the spectacular sporting events that took the world by storm this summer and following Thailand’s removal from the UK’s travel ‘red list’, luxurious boutique residence The Sarojin has launched a brand new ‘Sarojin Cares Sport’ package designed for travellers seeking a sense of adventure and challenge, whilst still wanting to give back to the local community and care for the environment during their stay. Following the success of previous packages under the ‘Sarojin Cares’ theme, the sporting escape includes a range of adrenaline inducing activities, such as rock climbing, zip lining, and bamboo river rafting as well as the opportunity to enjoy yoga, cycling, running and water sports around the resort alongside the opportunity to learn about and participate in various conservation projects protecting and caring for this area of outstanding natural beauty.

From just THB 76,226 (approx. £1,665) two guests can enjoy 7-nights in a Garden Residence, all day a la carte breakfast with sparkling wine, private transfers to/from Phuket International Airport, a ‘Zip Lining and Bamboo Rafting’ excursion in the Khao Lak Lamru National Park, a guided ‘Rural Cycle Glimpse of Local Life’ tour on Koh Kho Khao island including transport by longtail boat, an ‘Extreme Adventures Phang Nga Bay Rock Climbing’ experience including a village tour and traditional Thai lunch and a blissful 90-minute yoga and meditation class back at The Sarojin. As part of the package guests can also take part in the resort’s ongoing volunteer projects in the local community, such as mangrove planting and beach cleaning initiatives to help protect the landscapes that provide such an amazing backdrop for sport in Khao Lak. The package is available for stays until 31 Oct 2022. Guests can begin their stay with an exhilarating zip lining experience, right in the heart of the Khao Lak Lamru National Park. Home to impressive mountains and lush tropical evergreen montane forests, here guests can swing between the trees and take

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in the views of the jungle floors below while getting their heart rates pumping. After the energetic jungle encounter, the experience ends with a drift along the park’s rivers on a traditional bamboo raft. Also included in the package is the opportunity to discover Koh Kho Khao on two wheels with a guided morning cycling tour of the small local island, which can be seen to the north of The Sarojin beach. The flat terrain here is best explored by bike and guests can expect to encounter quiet beaches, vast fields, a variety of birds and even herds of water buffalo – it’s the perfect experience for those wanting to combine a love of cycling with nature. Transportation to the island by longtail boat is included. For extreme adventure, guests can then head to Phang Nga Bay for an unforgettable rock-climbing experience. The area is renowned for its dramatic limestone cliffs that emerge from the emerald-green water and is also home to the remarkable Koh Panyee, a sea gypsy village which is primarily built on stilts appearing to float. It’s here where guests can attempt to climb a

20-metre rock formation that offers breathtaking views of the settlement below. Once descended, a guided stroll around the village to meet residents and independent businesses provides valuable insight into the local way of life before lunch and then the final climb of the day which is tailor-made for each guest. Back at the resort, the package concludes with a 90-minute yoga and meditation class held in The Sarojin’s idyllic tropical gardens or by the pool, with a gentle session of Vinyasa Yoga followed by restorative mindful meditation. There’s also plenty more for sporting enthusiasts to enjoy in and around the resort, from the use of complimentary mountain bikes to explore nearby towns and jungle paths on land to sailing catamarans, sail boats, sea kayaks and windsurfing boards for those more tempted by the water. The resort’s infinity pool provides the perfect spot for a refreshing swim or for surfers, neighbouring beaches such as Nangthong, Bang Niang and Pakarang have waves between 1-3 metres. The secluded 11km stretch of white sand beach on The Sarojin’s doorstep is ideal for running and walking and guests strolling the sands can take part in the resort’s ongoing beach cleaning activities by collecting any litter or recycling they see on route and returning it to be processed - canvas collection bags decorated by the local Camillian Centre, a day care facility for children with disabilities which is supported by the resort, are available at the beach hut. Those wanting to help protect the stunning landscapes around the resort and enjoy a rewarding end to their sporting adventure can join The Sarojin team on one of their regular volunteer days in the community, such as supporting the Baan Nam Kem Mangrove Forest Planting Project which was set up by local fishermen following the 2004 tsunami. Here, guests can help plant new trees and restore the vital mangrove ecosystem which was damaged by the disaster. The activities within this package are designed to showcase The Sarojin’s local area and give back to businesses and communities that are vital to Khao Lak. The ‘Sarojin Cares Sport’ package is based on a rate for two adults sharing a Garden Residence for seven nights for stays until 31 October 2022, inclusive of activities listed. Prices vary depending on the date of stay. Upgrades to a Pool Residence or Jacuzzi Pool Suite are available at an additional cost.

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Coming up next month in our December Issue, features on: Companies of the Year • Commercial Cleaning & Hygiene Beer & Wine • Contract Flooring & Surfaces • EPOS

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations. If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com. The closing deadline for the December issue is 17th November. 58

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