Warm Welcome Magazine - October Issue

October Issue Artificial Plants & Trees for Businesses

Three ways to stand out as a hospitality employer

Creating the perfect Espresso Coffee

Pages 10-11

Pages 14-15

Pages 46-47

warmwelcomemagazine.com

Contents 4

Hotels

12

Restaurant & Bar Tech Live Show Preview

26

The Cleaning Show Preview

42

Housekeeping & Laundry Equipment

46

Commercial Coffee

50

Commercial Bathrooms

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Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Rusacks ST Andrews & Marine North Berwick, part of the Marine & Lawn Hotels & Resorts collection is now open Marine & Lawn Hotels & Resorts properties are now open in the world’s most distinguished golfing destinations Marine & Lawn Hotels & Resorts has officially launched in the U.K. with the debut of two reimagined hotels in Scotland: Rusacks St Andrews and Marine North Berwick.

This new collection of bespoke hotels in the world’s most distinguished golfing destinations will offer global travellers oncein-a-lifetime experiences along the scenic beaches of Scotland’s golf coast. Rusacks St Andrews is now open for overnight stays, with full food & beverage offerings opening in September - including “18”, the new rooftop restaurant overlooking the Old Course, led by Executive Chef Derek Johnstone, the inaugural winner of MasterChef: The Professionals’. Marine North Berwick, along with its new restaurant “The Lawn” led by National Chef of the Year finalist Chris Niven, will open in September as well.

“We’re thrilled to be opening the first Marine & Lawn properties and to provide travellers with unforgettable journeys to the most prolific leisure destinations in Scotland,” said Ben Weprin, AJ Capital Partners founder and CEO. “Our team is extremely passionate about creating memorable gathering spaces, and it has been an honour to bring a new hospitality experience to some of the most coveted and historic destinations in the world. We can’t wait to host guests as they embark upon unmatched golfing experiences in these incredible locations.”

Rusacks St Andrews and Marine North Berwick properties have seen a complete renovation and redesign across all guest rooms, public spaces and food and beverage venues. Led by AJ Capital Partners’ in-house interior design studio, both properties take design inspiration from each destination’s coastal positioning, rich golf history and legendary storytelling. While each property encapsulates a classic and timeless design, guests will notice nods to traditional Scottish patterns throughout the buildings to create a sense of locality.

Timeless materials - that are attributed to the sport of golf - such as wood, pine, mahogany, brass, velvet, marble, leather and wool are used throughout the design.

Honing in on the rich history of the game, the design team focused on telling these

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stories through art and whimsical nods woven into discreet details, such as engraved historical mottos and hidden messages.

Marine & Lawn has partnered with restaurant developer, White Rabbit Projects to launch and run all food and beverage outlets at Rusacks St Andrews and Marine North Berwick. Each hotel offers a variety of dining options, providing epicurean experiences suited for locals and guests alike. White Rabbit Projects is behind some of the most exciting hospitality concepts in the U.K. including Kricket, Lina Stores and Island Poké. With input from local suppliers throughout Scotland, the range of culinary offerings will encompass restaurant, bar and café concepts.

Local, storied artist Joe Austen, known as one of the world’s foremost painters of sports portraits, was commissioned to create the custom works. Portraits depict Mr. Rusacks, the property’s namesake; Old Tom Morris, St Andrews golfing legend; and an illustration of the property.

Guest rooms continue the narrative of Scottish beauty and golf history with deep green and cool blue hues and welcoming, warm textures that complement the property’s acclaimed backdrops. Grand windows with luxurious drapery accentuate picturesque views of the rugged coastline.

Chandeliers in the guest rooms showcase the iconic godwit bird known for grazing along the St Andrews coast.

Food & Beverage: official “18” restaurant

“We are incredibly excited to be working with AJ Capital to launch these unique restaurants at the Marine & Lawn properties,” said Chris Miller, founder and CEO at White Rabbit Projects. “We have built a hugely talented team led by two of Scotland’s most exciting Chefs - Derek Johnstone and Chris Niven championing the exceptional quality of local ingredients. These are landmark hotels and it’s an honour to have the opportunity to help develop their food and beverage with the goal of creating truly memorable hospitality experiences.”

Rusacks St Andrews - Now Open Rusacks St Andrews is now open for overnight stays. Housing 120 guest rooms, the property offers a range of culinary outlets, including a traditional Scottish pub and the rooftop bar and restaurant overlooking the 1st and 18th holes of the Old Course at St Andrews and the Fife Coast.

The hotel features unrivalled panoramic views of the world’s oldest golf course, celebrating 600 years of world-class golf history. The renovated property includes a 42,000 square foot expansion which will house additional guest rooms and the rooftop and restaurant, 18.

Design throughout the property takes inspiration from the property’s coastal positioning and ultimate distinction as the birthplace of golf. On the reception desk sits a traditional St Andrews Coat of Arms badge, alongside a set of classic crossed Scottish flags. Three prominent paintings hang over the restored original fireplace.

Hotels

Rusacks St Andrews will offer three new restaurants – 18, The Bridge, and One Under Bar. Derek Johnstone, one of Scotland’s most renowned chefs and inaugural winner of MasterChef: The Professionals, will lead the kitchens as Executive Chef, championing local Scottish produce throughout his menus. A rooftop and Scottish restaurant, 18 will specialise in the very best seasonal local produce. Using the restaurant’s state-of-theart Robata grill, Johnstone’s menu will focus on open flame cooking and innovative game and seafood dishes. Situated on the fourth floor of the new extension, 18 will feature a full glass window, showcasing panoramic views across the Old Course, West Sands and the North Sea. The ground floor will house The Bridge, a more casual all-day dining option, continuing the theme of championing Scottish produce, a key pillar of Johnstone’s food and drink ethos. One Under Bar, an intimate, underground bar will serve the finest pub favourites, beers, whiskies and cocktails. Both destinations will embody the Scottish spirit of camaraderie and provide welcoming gathering spaces ideal for memorable post-golf meals, celebratory occasions and the best of Scottish flavours.

Accommodation rates start from £219.00 per room including full Scottish breakfast and VAT. Marine North Berwick - Now Open Marine North Berwick offers 84 guest rooms, two unique food and beverage

concepts, a spa, pool and fitness centre, and 6,000 square feet of flexible meeting and event spaces. Overlooking the 16th hole of the historic West Links course of North Berwick Golf Club, the property boasts scenic views of landmarks including the Firth of Forth and Bass Rock.

The design throughout the hotel takes inspiration from Scotland’s world-renowned golf courses and notable figures, with nods to the hotel’s stunning seaside location and surrounding natural wonders. Marine North Berwick embraces the beauty of the wilderness at its front door, with interiors pulling from the agricultural and architectural history of the area.

Guest rooms pay homage to iconic golf holes with nightstands designed as golf tee boxes. Guest room carpet complements the nightstands and depicts golf ball and golf club motifs within the traditional pattern. The locally sourced artworks and the use of rich textures such as mahogany, brass and leather, contribute to the timeless elegance and the classic design approach. As guests transition into hotel common spaces, they will see a great reflection of local foliage, further rooting the design of the hotel into its surroundings.

Food & Beverage: “The Lawn” official restaurant The Lawn, the property’s new restaurant with stunning coastal views, will be accompanied by a stylish, laid-back bar and lounge, The Bass Rock. MasterChef: The Professionals’ and National Chef of the Year finalist Chris Niven, previously Executive Chef at The Fairmont, St Andrews and The Scotsman Hotel in Edinburgh, will head up The Lawn restaurant. With a seasonal menu designed around flavour and simplicity; the focus will be on the very best ingredients from East Lothian and the surrounding area, served in a relaxed setting. Niven will also oversee the menu for the hotel’s bar and lounge, The Bass Rock.

The bar offers unrivalled views of its namesake which sits majestically in the Firth of Forth and will serve cocktails, international wines, award winning whiskies and local spirits, together with Scottish craft beers and ales.

Reservations live September 12 and starting rates begin at £189.00 per room per night including full Scottish breakfast and VAT. Owned by Adventurous Journeys (AJ) Capital Partners, Marine & Lawn joins AJ Capital’s growing portfolio of hotels throughout the United Kingdom. AJ Capital additionally owns and operates Graduate Hotels®, which recently launched The Randolph Hotel by Graduate Hotels® in Oxford, England and Graduate Cambridge in Cambridge, England.

For more information on Marine & Lawn, please visit: www.marineandlawn.com or follow @marineandlawn

Hotels

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Hastings Hotels celebrates 50 years of the iconic Europa Hotel in Belfast, Northern Ireland Hastings Hotels is delighted to be celebrating the 50th birthday of the jewel in its crown, the Europa Hotel. In recognition of this significant milestone, the Europa (the most bombed hotel in the world) will be hosting an interactive installation in the lobby depicting its impressive history and the finials outside the front of the hotel will transformed to golden. The hotel is also welcoming guests with brand new menus and cocktails inspired by the 1970s.

History The world-famous hotel was built on the site of the former Great Northern Railway Station and was opened in 1971 by Grand Metropolitan Hotels. The Europa was then purchased by the late Sir William Hastings in 1993 after it was taken over by receivers at a time when it was hard to believe that Northern Ireland would be seen as a tourist destination due to the Troubles across the province. The pioneering hotelier invested £8M and reopened the hotel in 1994.

And whilst it is known as the world’s most bombed hotel, having been targeted 33 times between 1970 and 1994, the Europa is part of the peace story of Northern Ireland and has transformed into an iconic symbol of Belfast’s survival.

Celebrity Guests The hotel is even better known for the celebrities that have stayed there over the years. In 1995, President Clinton became the first US serving President to visit Northern Ireland and stayed at the Europa. 110 rooms

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were booked for his entourage and Clinton returned to stay at the hotel in 1998. Other famous guests have included Brad Pitt, Julia Roberts, Bob Dylan, Lionel Ritchie, Victoria Beckham and Elvis Costello.

The Hotel Today When it first opened, the Europa was 51 metres tall and had 205 bedrooms.

Hastings Hotels has invested over £40m after continuous renovations over the last 30 years and the hotel now has 272 luxurious bedrooms and is currently in the process of a renovation programme which will see the 90 front-facing Superior bedrooms, 85 Classic bedrooms and six Suites redesigned and upgraded. There are also 91 executive rooms built on more recently.

Julie Hastings, Marketing Director of Hastings Hotels said: “Despite almost constant challenges and setbacks, the Europa continues to stand proud as a beacon for Belfast’s unique enduring spirit. No other hotel in the world has the history to rival that of the Europa’s. My father had the courage and optimism to buy it when nobody else did.

He invested heavily at the time despite the bombings that followed over the next three years. And it was this confidence that then led to Belfast, and Northern Ireland, to begin its journey to become the well-loved tourist destination that it is today.”

In Celebration The story of the Europa was told in a book published 10 years ago called ‘In the Headlines’ because it always was! And now

Hotels

for this 50th celebrations there will be an interactive installation in the hotel’s lobby depicting its history for everyone to peruse and enjoy. The well-known central finials down the front of the outside of the hotel will be changed to golden and the famous sign that can be seem across the city will be replicated inside the hotel for those Instagram pictures. There will be menus, and cocktails offered from the 1970’s and the famous Hastings Hotels ducks will become golden.

Martin Mulholland, Head Concierge of the Europa Hotel and one of the longest serving employees added: “The Europa is a Belfast icon. Guests love its story, the characters that have stayed here and indeed its workers. The story of Belfast in the last 50 years can’t be told without mentioning the Europa - from being the first international hotel in the city to the last word in luxury. It has never rested on its laurels, constantly extending, refurbishing, and updating to maintain its reputation as the place to stay when visiting Belfast. It has been my absolute joy and pleasure to be ‘front of house’ welcoming our guests from around the world for the last 35 years.”

As part of the 50th birthday celebrations, the Europa Hotel has launched a Golden Moments package from £115 per room which includes luxurious overnight accommodation, full Irish breakfast, a signature cocktail in the Piano Lounge, signature truffles and exclusive golden Hasting duck.

For further information or to book, go to www.hastingshotels.com

Hotels

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First European graduate Hotels® properties open doors in Cambridge and Oxford, England Graduate Hotels®, a collection of handcrafted hotels in university-anchored cities across the U.S., has debuted its firstever set of hotels in Europe in the British university towns of Cambridge and Oxford.

Graduate Cambridge and The Randolph Hotel by Graduate Hotels have officially opened their doors for overnight stays with food and beverage outlets to follow later this month.

historic and prestigious university communities in the world,” said Ben Weprin, Graduate Hotels founder and CEO. “The legacies that these iconic destinations represent drive the ethos of what inspires us to create memorable spaces to be enjoyed for generations to come. We look forward to welcoming global travellers for a uniquely Graduate experience in these centuries old, one-of-a-kind cities.”

Inspired by the world-famous academic reputation and unique traditions of the cities and universities, both Graduate Hotels properties offer design rooted in storytelling, distinct food and beverage experiences and a range of programming and events with local partners hosted year round. Crafted for local neighbours and students, regional alums and weekenders and international travellers alike, Graduate Cambridge and The Randolph Hotel by Graduate Hotels both seek to celebrate the dynamic communities they are positioned within.

Graduate Hotels has partnered with restaurant developer, White Rabbit Projects to launch all food and beverage outlets at Graduate Cambridge and The Randolph Hotel by Graduate Hotels. White Rabbit Projects is behind some of the most exciting hospitality concepts in the U.K. including Kricket, Lina Stores and Island Poké. With input from local suppliers throughout the regions, the range of culinary offerings will encompass restaurant, bar and café concepts.

“Our team is humbled to be launching the Graduate Hotels brand in two of the most

Positioned along the idyllic banks of the River Cam, the 148-room Graduate Cambridge is

Graduate Cambridge – Now Open

surrounded by the University of Cambridge, within walking distance of several colleges, and a stone’s throw from the city’s best restaurants, bars and shops. The hotel has undergone a complete interior renovation that includes all rooms, common spaces, fitness club and pool. A ground floor conversion has seen the addition of a café and bar, as well as the renovation of the full-service restaurant, which opened on September 10.

Design Led by Graduate Hotels’ in-house interior design studio, the hotel’s design incorporates the history of the city, making the river the focal point with various accessible views, especially in the lobby bar. Colour palettes, patterns and textures in the public areas reflect the green surroundings of fields and the pastoral English countryside. With the punting boat rentals located just outside, the design brings local inspiration into the hotel, with life-size punting boats incorporated in the bookshelves in the lobby, a statement installation by local craftsmen.

The lobby is also home to a hanging DNA installation to celebrate Rosalind Franklin, a pioneer in the development of DNA at the University of Cambridge. The guest rooms see splashes of “Cambridge Blue.” Key design details include wallpaper depicting school gates, bedside built-ins reimagined as punting boats, whimsical lamps in the shape of a penny coin, as well as striking wood and leather desks to give the rooms a studious feel. Bathrooms feature scenic pastoral wallpaper and mirrors in the shape of the university crest.

Food & Beverage – Now Open Garden House is the new contemporary restaurant within the hotel, nestled on the banks of the River Cam. Adam Wood, formerly of London’s award winning Perilla, will lead the kitchen with his focus on openflame cooking and seasonal East Anglian produce. Garden House is a seasonable contemporary restaurant in one of Britain’s most cherished and historic cities. Set within the Graduate Cambridge, Garden House acknowledges a local continuity by remembering the original Garden House Hotel which stood on the same site for much of the 20th century. Wood’s menu is largely flame focussed, with seasonally changing dishes. Alongside Garden House, Graduate

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Cambridge also offers Garden Bar. The large, oval bar nestled in the centre of the hotel includes a café, flexible gathering areas and al fresco dining spaces all developed and operated in partnership with White Rabbit Projects.

story of a group of over 700 women who travelled by a steamboat ferry to obtain degrees at a time when their own universities withheld graduation from female students.

The Morse Bar - a local favourite - has been restored and remains within the hotel.

Food & Beverage

Local Partnerships and Events

The Alice, a new all-day dining restaurant and bar, serving classic British dishes, will be set within The Randolph Hotel by Graduate Hotels. Led by Executive Chef Chris Emery who has worked as Executive Sous Chef at Jason Atherton’s Pollen Street Social, and as Head Chef in Atherton’s The Clocktower in New York, The Alice is a collaboration between White Rabbit Projects and Graduate Hotels. The Alice, whose name is a nod to Oxford alumnus Lewis Carroll, will serve breakfast, lunch, dinner and pre-theatre dining. The restaurant will also provide menu inspiration for the other hotel hospitality spaces. Additional concepts include The Snug, The Morse Bar and the informal lounge and dining spaces, The Drawing Room and The Lancaster Room (the latter rooms will open in autumn 2021), where the signature afternoon tea will be served. Preserving the building’s heritage,

The Randolph Hotel is partnering with Oxford Artisan Distillery to host a gin tasting session paired with four courses by Chef Chris Emery. The hotel will also host a whisky tasting to live music with inspired food pairings from Emery.

Graduate Cambridge will partner with Scudamore’s, who provide award-winning Cambridge punting tours and boat hire services, to offer afternoon tea and a private punt experience. The hotel will also partner with Cambridge Distillery to host a ticketed Gin Dinner with paired courses designed by chef Adam Wood to complement the gin notes.

In November, in partnership with Cambridge Jazz Festival, the hotel will host a jazz event including dinner and a show, followed by regular live music nights at Garden House.

Finally, Garden House will introduce “yappy hour” alongside animal shelter Wood Green to encourage guests to bring their fourlegged friends for stays.

Local Partnerships and Events

On the wellness front, an interactive, “make your own soap” and blended lotions class will be led at the hotel by the Oxford Soap Company, as well as a floral workshop by The Garden of Oxford. The Oxford Cheese Company will host a series of cheese tastings paired with English wine, and Scriptum will host an ink-making class.

Nightly rates at The Randolph Hotel in a double room start from £229 inclusive of VAT. For more information, please visit www.graduatehotels.com/oxford-uk/ For more information on Graduate Hotels, please visit: www.graduatehotels.com.

Nightly rates at Graduate Cambridge in a double room start from £189 inclusive of VAT. For more information, please visit www.graduatehotels.com/cambridge/ The Randolph Hotel by Graduate Hotels is Now Open Located in the city’s cultural epicentre, The Randolph Hotel by Graduate Hotels is within close walking distance to the University of Oxford and its iconic colleges, including Trinity and St. John’s. The hotel is also close to St. Giles Street, as well as the worldfamous Radcliffe Camera and Ashmolean Museum. The design of the 151-room hotel takes inspiration from the university’s history, paying homage to its storied innovators and alumni. The hotel has undergone a complete renovation across all of the common spaces, the lobby and guest rooms, which includes a spa featuring treatment rooms, a sauna, steam room and jacuzzi, all of which will open in autumn 2021.

Design The hotel has relaunched with comprehensive interior renovations throughout all of the guest rooms, the lobby and common spaces. Led by Graduate Hotels’ in-house interior design studio, the design details at The Randolph Hotel by Graduate Hotels include bold hues and architectural elements inspired by the hotel’s heritage and locally inspired art which tells the narratives of Oxford’s past. In-room art includes paintings of Oxford alumni and well-known author and playwright, Oscar Wilde, and a painting of the famous ‘Steamboat Ladies’ (1904-1097), tells the

Hotels

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Restaurant and Bar Tech Live Restaurant and Bar Tech Live is making its much-anticipated return to London’s ExCeL on 9th & 10th November. This is the ultimate in person event showcasing the future of the restaurant and bar sectors and we couldn’t be happier to be partnered with them this year!

Technology is constantly progressing within the food and drinks industry, whether it’s to help efficiency in the kitchen or making payment methods as smooth as possible.

In a constantly developing industry, success is reserved for those who take the new developments in their stride, and that’s why YOU need to be there..

networking opportunities. The show boasts a strong line up of keynote speakers from companies such as Punch Pubs & Co and IIko. You won’t want to miss out on the chance to soak up all their knowledge, giving you insights into the industry that will send you home inspired, ready to keep pushing your business forward.

The event will give you and 15,000 other industry-defining leaders access to 1,000 exhibitors and their diverse range of innovative products, 500 inspirational seminars and panel debates all as part #FES21.

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3 ways to stand out as a hospitality employer Your people are your best asset, so how can you keep them longer?

There are two key challenges facing the UK hospitality sector now. With fewer workers returning post-lockdowns, competition for attracting quality staff is intense. This means there’s even more pressure on employers to create an outstanding employee experience to keep people longer.

So how do hospitality operators stand out as an employer? Here are three tips to create an outstanding employee experience for your staff.

1. Quality comms boosts employee engagement Employee engagement is more than a buzzword. It can be the catalyst to capitalise on the enthusiasm from consumers who simply can’t replicate the food, coffee or cocktail at home. When it’s done well – when people have the right information at the right time – it can make an enormous difference to your bottom-line.

Using digital tools for instant communication, shift handovers and planning means people have predictability around when they work, as well as upto-date information for that shift, so they can focus and create that outstanding experience for your customers.

2. Tap into consumers’ support There’s a surge of consumer support for hospitality.

A recent survey found consumers are now 13% more likely to leave a tip than they were preCOVID.

business has changed over the past year or so.

Ensure you put time aside for dialogue and close interaction to understand what people need to do their best work when they return.

Your people are your best asset The experience economy – your business’ experience – is something that just can’t be replicated at home.

Believe us, we tried! Investing in the people who make that possible will prove to be one of the best decisions you can make.

Want an insider’s tips to digital transformation?

Join Donna Torres, UK Sales & Partnership Director, for an insider’s tips to digital transformation. 9 November, 13.15-13:45 in Theatre 9, ExCel London.

But going digital is key to take advantage of consumer support. Most are looking to leave a digital tip, with speed and the elimination of awkwardness the main reasons.

3. Ease staff back in after time out If your staff have been out of the loop on furlough, expecting them to return good as new and ready to take on new business challenges may be unrealistic.

It may take a while for furloughed staff to get back into the swing of things and adapt to how your

Find out what this survey means for your business.

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Modularity and compatibility brought to the heart of tablet-based restaurant applications As restaurateurs, one of the challenges faced when using tablets for your POS solutions, is the pace at which technology changes, this can quickly mean the need to upgrade or replace your current tablets.

standard range of mounts, accessories and add-ons, such as a second screen, printer or payment device.

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Ergonomic Solutions TabPOS portfolio also offers the TabPOS TabPrint Curve which is a simple all in one TabletPOS mounting solution to combine a tablet and printer within one footprint. Compatible with our popular X-Frame, U-Frame or A-Frame solutions, TabPrint Curve provides amazing flexibility as well as modularity which enables you to incorporate a wide range of peripherals to facilitate full service TabletPOS.

Why TabPOS U-Frame™ for restaurants?

Whether adding payments, scanners, a second screen or a customer display, TabPrint Curve is the ideal solution, providing both high and low mounting positions. With a wide choice of TabletPOS suitable printers available in the market today, we’re able to provide two different sizes of TabPrint Curve to maximise compatibility.

- Compatibility: A universal mount compatible with tablets from Apple, Samsung and other manufacturers.

- Maximise Your ROI: Turn any tablet into a point of sale or information point with U-Frame when paired with the full range of SpacePole mounts.

- Modularity: Customisable solution to meet your restaurant’s needs, with our

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- Easy set up: Bring smart, simple to use and cost-effective TabletPOS to your restaurant.

Cables are manged without fuss and all your point-of-sale hardware is kept within one small footprint, allowing the TabPrint Curve to create a sleek and professional solution.

Why TabPrint Curve for restaurants?

- Modular Design: Integrated setup for adding payment terminals, customer displays and second screens.

- Compatibility: Designed for use with our range of tablet frames, TabPrint Curve will support all standard tablets from 7” up to 13” Pro format.

- Flexibility: Available in two sizes to support a wide range of printers from all the major manufacturers, including Apple and Samsung.

- Customer engagement: Tablet can be flipped between operator and customer.

- Investment protection: Easy tablet upgrades and printer swap outs.

- Optimised design: Small footprint: TabPrint Curve keeps all POS hardware within one solution.

- Design it your way: Modular and customisable, add peripherals and accessories to suit your business.

For more information visit: www.ergonomic.solutions

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The Restaurant and Takeaway Innovation Expo The Restaurant and Takeaway Innovation Expo is finally back in-person! #RTIE21 will be transforming the ExCel London into THE innovative and inspirational space for industry-leading professionals like yourself on the 9th & 10th of November.

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Co-Founder of Deliverect. The show serves up the perfect combination of engaging educational content complimented by unrivaled networking opportunities, guaranteeing you walk away full of ideas, and with the contacts needed to keep developing and pushing your business forward.

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Our digital platform is easy to use for your staff and guests and delivers exactly what they want based on their feedback.

Earlier this year, we surveyed 7500 existing customers of Crave and did you know…

71% preferred using a QR code rather than downloading an app 64% said they were inclined to order more when using mobile ordering 90% said that speed or getting the order was the most important feature 22

Restaurant & Takeaway Innovation Expo Preview

Still repunching orders?

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“I don’t know how we were managing without Deliverect to be honest. We were manually inputting orders into the tills which led to obvious problems.”

Emma Reynolds, Co-founder of Tonkotsu

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Serving your fries “Just Right” is our mission.

Hot, Fresh and delicious.

The Vizu Fry Dump range is designed to make sure you can deliver hot fresh fries to your hungry customers every time, time after time. They have proven to be amongst our most successful and popular products and are seen in all manner of QSRs. Back in the mists of time, we created the Vizu Fries, a simple but popular fry dump that sold in its hundreds to fast food outlets up and down the country and even across the globe. Well constructed and durable, they can still be glimpsed today. This simple fry dump has evolved into the range we have today, each model designed to suit different locations, budgets and volumes.

Take the Vizu Mini Fries for example, its conveniently small footprint means it’s easy to position even in the tightest of spaces.

Heat above from four halogen lamps and an additional heat mat below the bagging area will ensure your fries remain hot. Two rugged switches control the heat mat and lights, allowing the operator to reducing energy consumption during quiet times.

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An easy to reach storage area for fry bags and salt just below the bagging area means no more looking for a place for the packaging, and a convenient ambient cupboard base is ideal for storing additional items. A counter topper variant omits the cupboard base meaning the unit can be mounted on an under-counter fridge or freezer for convenient storage of frozen fries.

If the Vizu Mini Fries isn’t big enough then the Vizu Mega Fries will fit right in. At 805mm wide and 710mm deep it has 25% more working area than its smaller sibling. Four halogen bulbs above and a heat mat below will keep your fries hot and ready. As with all the fry dumps the Vizu Mega Fries is equally happy on either side of the fryers, and the glass panel can be moved from the left to right using just a screwdriver. Convenient storage for packaging and an ambient cupboard just like the Vizu Mini Fries ensures that this is our top selling fry dump.

If you need something more then the Vizu Mega Fries Topper may be what you are looking for. The Topper replaces the

cupboard with a freezer drawer ensuring that frozen product is always on hand. The biggest bagging area of all our fry dumps ensures that the Topper is great for high volume locations.

The Vizu Server Fries is designed to sit on a rear service counter where fries can be cooked at the rear and served from the front.

Plenty of storage for packaging on either side of the unit makes this a flexible solution where a rear service island is used.

Vizu products are proudly manufactured in the UK by Fast Food Systems.

If you want to learn more about our fry dumps check out our website www.fast-food-systems.co.uk Come and meet us on stand P10 of the Restaurant and Takeaway Innovations Expo.

9 & 10 November, Excel London for more information on Vizu Fry Dumps and the rest of our product range.

Sales@fast-food-systems.co.uk 01189 44 11 00

Restaurant & Takeaway Innovation Expo Preview

QUICK SERVICE

EQUIPMENT IT’S CRUNCH TIME! When it comes to delivering the crunch, Vizu Fry Dumps have got it covered.

Keeping your fries hot, fresh and crunchy is our speciality. Our UK-built range of Fry Dumps are designed with ease-of-use first in mind. Energy saving features allow the heat to be reduced during quiet periods.

Our range of Fry Dumps will suit most budgets and locations from the smallest to the busiest.

Mega Fries. Deliver the crunch with heat from above and below the bagging area, handy ergonomic packaging area and useful ambient cupboard. Left or right handed operation.

MinI Fries. All the features of the Mega Fries in a small but beautiful package.

Mega Fries Topper. The Mega Fries, but bigger. Swaps the ambient cupboard for a freezer drawer (sold separately).

The Server. Perfect for crunchy fries from a rear service island.

See more details via the QR code.

Visit us at Stand P10 at the Restaurant & Takeaway Innovation Expo, 9 & 10 Nov, ExCeL London: www.takeawayexpo.co.uk The Best British Equipment

We’ve shown you just two of our new and updated innovations to our quick-service range but there’s more to see when you consult with our equipment experts:

sales@fast-food-systems.co.uk

The UK’s largest Cleaning & Hygiene event

BUSINESS MEDIA LTD

INFORMING, INSPIRING AND

CONNECTING THE INDUSTRY The Cleaning Show 2021 returns to London on 2–4 November following one of the most challenging times for the cleaning sector in a generation.

Organised by the British Cleaning Council and Quartz Business Media, the Cleaning Show has become the ultimate destination for the cleaning and hygiene sector to connect, learn and discover new products, services and suppliers.

FIND OUT MORE AT

cleaningshow.co.uk

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ORGANISED BY:

The Cleaning Show returns to showcase advances in cleaning technology After a year that has seen heightened awareness around cleanliness and sanitation, it is more important than ever for businesses across all industry sectors to embed effective and safe hygiene practices. Helping businesses and cleaning professionals discover the next big product innovation, The Cleaning Show 2021, will return to ExCeL, London to welcome hundreds of suppliers and deliver a first-class conference programme.

Organised by the British Cleaning Council and Quartz Business Media, the two-day event, which runs from 2-4 November 2021, is set to attract more than 7,000 senior cleaning professionals from across the contract cleaning, facilities management (FM), healthcare, hospitality, retail, and public services sectors – making it the UK’s largest and most important event in the cleaning and hygiene sector.

More than 60 leading cleaning suppliers are already confirmed to exhibit, including returning exhibitors, Evans Vanodine, Numatic, ICE, Karcher UK, MITIE, Nilfisk and Killis. Attendees will have the opportunity to test and source new and exciting products from these exhibitors, along with companies

joining the event for the first time, including Apex Supplies, Team Software and Wepa Professional.

Among the exhibitors confirmed to return, ICE, the UK’s largest independent provider of cleaning equipment, will be on hand to showcase its wide range of future friendly cleaning solutions. Among its newly launched products, ICE unveiled its new UV Bot – the latest in its co-botics range designed to advance autonomous cleaning through innovation. Killis, a leading manufacturer and importer of specialist cleaning equipment and janitorial suppliers will also demonstrate how automation is leading the charge, through the introduction of its Leobot.

Fellow exhibitor Makita, manufacturers of power tools worldwide, will be introducing two of its powerful solutions for commercial carpet and hard-floor vacuuming. This includes the DVC560Z Twin 18V Upright Vacuum Cleaner and CL001GD225 XGT Vacuum Cleaner.

Elsewhere on the show floor, Lavor will present its LI-ION Series, the new range of LAVOR floor scrubber dryers, designed

with lithium batteries to increase the level of productivity and reduce cleaning costs.

Similarly, Rotowash will be showcasing its industrial floor cleaning machine to tackle all types of flooring.

With cleaning organisations and businesses witnessing a sharp increase in the need for disinfectant sprays, companies like Vycel have embraced technology to pioneer future solutions for virus protection. Its Electrostatic Sprayer delivers a positively charged waterbased antimicrobial spray, quickly sanitising and disinfecting 100% of surfaces within just 30 seconds.

In addition, P-Wave will feature at this year’s show exhibiting its GermErase 24hr disinfectant product in partnership with GermErase, whilst IK Sprayers will be introducing its new IK e 15 BS to visitors which comes with four specifically designed nozzles to improve effectiveness, safety, and speed of treatments.

Lessons learnt during the global pandemic Welcoming a host of industry experts to discuss the latest insights and technological developments, The Cleaning Show conference returns, providing a platform to learn and discuss the latest developments, and major topics affecting the cleaning industry on the frontline of public health and safety.

Industry experts will come together to discuss a range of varied topics including how autonomous cleaning can support and enhance current cleaning practices; the importance of training and the role of apprenticeships; sustainability and more.

Demonstrating the growing importance of the cleaning and hygiene sectors to public safety, a dedicated session exploring the critical role of the new All-Party Parliamentary Group (AAPG) will be led by Jim Melvin, Group Chief Executive of The Exclusive Services Group Ltd and Chairman of The British Cleaning Council. Inaugurated earlier this year and sponsored by the British Cleaning Council, the group is one of the biggest and most credible APPGs to be established with a total of 53 MPs and three members of the House of Lords already members. With the profile of cleaning and hygiene never having been so prominent, this presentation will look at the work of the APPG and its critical role in keeping cleaningand hygiene at the top of the political agenda.

The Cleaning Show Preview

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Another session dedicated to exploring the critical role of the cleaning industry postpandemic will be delivered by Jamie Wright, Managing Director of Incentive QAS Ltd. He’ll address the importance of focusing on public safety, as we emerge from the COVID-19 pandemic, and why an emphasis on the importance of front-line staff continues into the new normal. In this presentation, Jamie will explore how the cleaning industry as a multi-faceted sector can work in cohesion to promote the importance of the essential services that it provides to keep people safe.

New for 2021, the Cleaning & Support Services Association will be hosting its 2021 CSSA Innovation Showcase in a dedicated pavilion at the event to highlight and celebrate the industry’s most innovative cleaning products, services and initiatives.

Demonstrating excellence

Businesses and organisations operating throughout the industry can enter their innovations via the CSSA website. Prior to The Cleaning Show, the CSSA will hold an Innovator’s Pitch with a panel of leading industry experts who will review and interview all entrants and select those to be exhibited at the Innovation Showcase itself.

Along with first-class networking, educational and sourcing opportunities, The Cleaning Show’s popular attractions will return, including the Window Cleaning World Cup. Open to anyone, visitors are invited to enter the Window Cleaning World Cup Challenge by filling in this form. The competition will be professionally judged by Guinness World Record qualified adjudicators, with a £1,000 cash prize up for grabs.

Jim Melvin, Chairman, British Cleaning Council, said: “This past year has more than demonstrated the importance of the cleaning and hygiene industry, which reacted and helped to safeguard and protect the public while ensuring that the UK’s commercial and public spaces are safe. Continuing to spearhead innovation, the industry has quickly adapted to all of the emerging

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The Cleaning Show Preview

challenges, and we are truly excited to return as the first physical event for the sector to demonstrate our collaboration in continuing to drive the industry forward at such a critical time.”

Stuart Dacre, Event Director, The Cleaning Show, added: “We are delighted to connect the industry faceto-face once again to network, learn and discover at the UK’s largest and most important event in the cleaning and hygiene sector. This past year has shown us that we live in unprecedented times, and as such, highlighting the role of the cleaning industry in safeguarding and keeping people safe is more important than ever before. With the support of the British Cleaning Council, we’re confident that we can deliver a truly unmissable industry event.”

Registration for The Cleaning Show 2021 is now open. To register today and find further information on this year’s programme, visit www.cleaningshow.co.uk

The Cleaning Show Preview

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Makita introduces new 12VMax CXT Multi-Line Lasers to its range Among a series of new product launches, Makita has added two 12Vmax CXT multiline lasers to its extensive range of site equipment. The multi-line lasers project one horizontal and two vertical 360° lines and include a precise self-levelling feature to enable simple setup, layout and alignment.

The 12Vmax CXT Red Multi-Line Laser (SK700DZ) and 12Vmax CXT Green MultiLine Laser (SK700GDZ) are versatile and durable with a range of features to make work on site as simple as possible. The Red Multi-Line Laser has a range of 25 metres in each direction (50 m diameter) while the green lasers of the SK700GDZ provide an increased range of 35m (70m diameter) and better line visibility in brighter conditions.

The robust units are IP54 (dust and splash water) rated, have an operating temperature range of -10 to 50 ºC and feature a ¼ inch tripod thread for easy mounting.

Each vertical and horizontal laser emitter on the tool projects four lines to create up to three 360-degree laser lines. Depending on

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what is required, users can choose various combinations of the laser lines in addition to the full three line configuration. Single horizontal or vertical lines, vertical and horizontal combined or both vertical lines (front to back and side to side) are available.

It also includes three brightness settings for optimum visibility depending on the environment.

The multi-line laser units feature a rotary base with eccentric rotation mechanism, which reduces set up time, by enabling the laser body to rotate without changing the position of the defined plumb point. With a dial for fine adjustment, the vertical laser lines can also rotate around the defined plumb point by up to 10° left and right.

In addition, the pendulum operated selflevelling system, which is accurate to ± 4º, makes it simple to ensure the lasers are level and even on uneven ground. The units also feature a pendulum lock where self-levelling is not required and to protect the laser when in transit.

The Cleaning Show Preview

Part of the Makita CXT platform, the compact 12Vmax batteries used in the multi-line lasers provide excellent runtimes, with up to 22 and 14 hours from a 4.0ah battery for the new red and green multi-line lasers respectively.

The operational range of both multi-line lasers can be increased to 70 metres (140m diameter) with the use of the Makita LDX1 Line Laser Receiver Set (sold separately), which also enables effective, accurate use of the laser line in bright natural light.

Kevin Brannigan, Marketing Manager at Makita UK said: “The new 12Vmax CXT Multi-Line Lasers have been designed for use on a range of site layout, first- and secondfix tasks. The multi-line configuration and self-levelling mechanism makes it simple to align and layout everything from doors and windows, floors, pipework and electrical installations to tiling, lighting and kitchen and bathroom installations.”

To find out more about the Makita range of laser levels visit: www.makitauk.com

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P-Wave® launches powerful and scientifically-proven GermErase 24hr P-Wave has launched GermErase 24hr, a powerful, new, scientifically-proven disinfectant that destroys bacteria, viruses, and fungi, including the SARS-CoV-2 virus (which causes Covid-19) – killing it in under 30 seconds.

“At P-Wave, we’re renowned for bringing innovation to the cleaning sector and after noticing a real lack of ‘fit for purpose’ products when it comes to sanitising, especially during a pandemic, we decided to partner with GermErase to offer a range that is unrivalled in the marketplace,” says Mark Wintle.

“For over a decade, P-Wave has built an enviable reputation as a respected innovator in the air freshening industry,” says P-Wave Sales and Marketing Manager Mark Wintle.

“As a direct result of the Coronavirus pandemic, health, hygiene and above all safety is now at the top of everyone’s agenda – and in premises, people need to feel as safe as possible. So, P-Wave has evolved, and our message is now ‘Protect and Refresh’.

“Many of the widely used sanitising products in the marketplace require several minutes of contact time in order to be fully effective, but GermErase 24hr kills the virus which causes Covid-19 in under 30 seconds, and offers up to 99.999% efficacy against pathogens. It delivers a residual protective effect for 24 hours on surfaces, protects hands between washes and has a lower chemical footprint with 99.3% water.

GermErase 24hr kills the virus which causes Covid-19 in under 30 seconds

“GermErase 24hr has been approved for use on both skin and surfaces, making it a

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The Cleaning Show Preview

versatile product for environments such as hospitality, retail, care settings and education. For use on hands, it is dispensed using a foaming pump, which delivers a gentle foam that feels pleasant on the skin, with no odour and no sticky feel. It protects hands from germs between washes and has none of the drying effects that can be experienced from alcohol gels or sprays.”

GermErase 24hr should be used daily on surfaces to keep them clear of pathogens and between hand washes to keep hands germ-free. On surfaces, it can be used in a trigger spray or fogging machine, delivering 24 hour protection against pathogens once dry.

P-Wave® will be exhibiting GermErase 24hr at The London Cleaning Show at ExCel from Tuesday 2 to Thursday 4 November, 2021.

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European Pizza and Pasta Show celebrates 5 years Headline speaker announced Join us and celebrate the old, the new, the best and the tastiest – the one and only – Pizza!

London’s Olympia National Hall will once again host The European Pizza and Pasta Show Live on 18-19 October 2021.

Organised in association with PAPA-Pizza, Pasta and Italian Food Association, UK and with the support of Visit Britain, the event is a leading B2B meeting of one of the largest UK F&B industry segments – Pizza, Pasta and Italian food. Visited by 4,000 key buyers, the event showcases the latest products and technology for restaurants, pubs, cafés, takeaways, dark and shared kitchens, hotels, catering companies, as well as wholesalers, supermarkets, grocery stores and delicatessen from across the UK and Europe.

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Celebrating 5 years from its launch, we reflect on the event’s prominence: “With so much competition, the industry’s chefs and developers are always keen to find the next big thing. British Baker visited the European Pizza and Pasta Show to find out what’s hot in pizza. As the late Freddie Mercury once sang “I want it all, and I want it now”. That’s pretty much how Brits feel when it comes to pizza. Luckily, the industry is responding!’ Amy North, British Baker Challenging the norms of today, The European Pizza and Pasta Show is an integral showcase for invention and origination - a stage for the

world leading chefs to bring their expertise and skills in support of the industry. From cooking master classes, to the European Pizza Championship and the PAPA Pizza Chef of the Year Final, the event brings together industry leaders in 20 sessions to discuss the present and the future of our industry.

EPPS2021 seminars stage will feature series of discussions Food Service and Grocery Retail Summit where we will discuss strategies and solutions in today’s post pandemic world, supply chain and its impact on the industry, adapting to changes in consumer behavior and shopping habits, successful e-commerce strategies for grocery trade, and many more.

The 2021 edition Headline Speaker – Ajmal Mushtaq is the UK’s leading authority on the Takeaway Sector. He writes for many of the UK’s leading trade magazines and is a regular feature on television / news for his expert views.

Ajmal is the Director of Boss Pizza – a pizza company that has ambitious national expansion plans. He is also the owner of the biggest takeaway operation in Britain and has featured in BBC2’s Best of British takeaways, BBC 1, Channel 4 Dispatches and many more.

The show programme, as well as masterclasses and competitions are free to attend for all trade visitors and offer unique opportunities for open industry discussion and networking during the 2 days of the event.

“This is a very positive show, with more pizza makers attending this year and the show is a good meeting point for those in the industry… an excellent platform for launching new products.”

Antimo Caputo, MD, Antimo Caputo srl Sponsored by Molino Caputo, GI Metal, Jestic, PeppaCo, SaltWell and Petra Srl, the event will unite industry and market, delivering 2 days of excitement and innovation on stage – with the best chefs showing us how to through the dough and how to achieve the best taste cooking one of the oldest pies known to mankind! www.pizzapastashow.com info@pizzapastashow.com

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The International Drink Expo We are excited to announce that the highly anticipated The International Drink Expo will be returning to transform the ExCel, London on the 9th & 10th November 2021.

You don’t want to miss out on THE event of the year. #IDE21 is finally back, in person, to help boost your profits, build your brand and grow your business.

The drinks market has had a turbulent 18 months. Customers’ spending habits have been altered and to keep pushing forwards, businesses have had to make drastic changes to their business strategies to stay ahead of the game. Owning a drinks and hospitality business may seem more daunting than ever, but that’s why you need to be there. At the International Drinks Expo 2021, you will have access to the inspiration and innovative ideas you need, straight from industry-leading experts, to keep your business thriving.

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The event will be bringing you the best this vibrant industry has to offer; covering everything from the latest flavour trends to the newest products launching in the market! Dive into a world of artisanal spirits, low ABV, CBD infused drinks and the latest cocktail makers, all to see, try out and sample. Alongside the engaging exhibitor space, dont miss out on the chance to listen to expert’s debate where the future of the drinks market is headed in 2022!

Not only do tickets give you access to the International Drinks Expo, you will also have the opportunity to visit the 5 other industry-leading events all running alongside each other collectively forming #FES21 together.

So what are you waiting for? Save the 9th & 10th November in your calendar and secure your free ticket at www.internationaldrinkexpo.co.uk

Running alongside

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Stock up for winter! teapigs have a range of festive blends and formats for tea lovers everywhere.

The cooler months seem to roll round quicker each year but this marks the start of prime tea drinking season. PLUS it’s never too early to get your festive menu sorted so start thinking about how to impress your customers and guests this year.

Not sure what to choose? Well look no further because teapigs are offering some seasonal A-listers as well as bringing back some winter favourites which are perfect for everyone – from brew connoisseurs to those who simply like to catch up over a cup of tea.

For starters, with its warming spices, chai is a must have on any tea menu but it really comes into its own on a chilly day.

“We get lots of requests from our stockists for tea recipes and the most popular by far is that classic winter warmer – the chai latte,” says Louise Cheadle, teapigs co founder and tea taster. “In fact, tea recipes are the perfect way to make your tea menu go further and to offer something different. So, if you already stock chai and you’ve not tried making a chai latte yet, what are you waiting for!?”

Packed full of whole leaf tea, herbs and spices, teapigs chai tea temples make for the perfect spiced latte! All natural, no added sugar and super simple to make on site, this is the ideal drink to warm your customers without having to use a sugary syrup or powder. teapigs’ dead simple recipe for a single serve chai latte: - Pop 1 chai tea temple in your mug.

- Cover with 100mls boiling water.

- Leave to brew for 5-10 minutes - the longer the brew, the stronger the flavour.

- Add a squeeze of agave syrup if you want a touch of extra sweetness.

- While your tea is brewing, make some hot frothy milk.

- Top your mug with the milk et voilà!

- Take your latte game to the next level, dust the frothy milk with powdered cinnamon or chocolate.

In a rush?

Why not make a big batch of concentrate ahead of time! Use 10 temples per 1 litre of 40

boiling water, then once brewed store in the fridge for up to 24 hours. Dish out 100mls of concentrate per serving, top with hot frothy milk, and off you go!

Not sure which milk to use? Dairy works well but why not try oat, soya, almond or coconut milks for a delicious and healthy option! teapigs’ range of limited edition winter blends are also back making the perfect addition to any tea menus, retail shelves and now, thanks to a new envelope format, a must have for your rooms.

“Offering seasonal specials encourages people to try something new on a weekly or

monthly basis and shows a vibrancy in your menu or in your rooms which will please customers,” says Louise. “These super tasty, naturally caffeine free festive blends are perfect winter warmers to show some diversity and tap into the BIG customer demand for seasonal flavours. Glühwein, spiced pear, spearmint candy and gingerbread are the ideal brews to offer an indulgent, but guilt-free, way to get into the Christmas spirit.” teapigs winter editions available NOW | 10% off winter tea range– offer till 31st December| RRP £3.99 - 10 tea temples per box/6 boxes per case. Quote WELCOME – call Lizzy on 0208 847390 or email trade@teapigs.co.uk

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Housekeeping & Laundry Equipment

Housekeeping & Laundry Equipment

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Elis helps Bistrot Pierre communicate brand values through new workwear Elis has provided French-style restaurant operator, Bistrot Pierre, with new workwear that helps to communicate its core brand values. The company is also operating a workwear and linen laundry service for the restaurant’s 19 venues.

Elis sourced new chefs’ wear and front of house uniforms, including undertaking the bespoke embroidery of new denim aprons.

Bistrot Pierre marketing director, Arpita Anstey said: “Elis really understood our brand proposition and helped us source uniforms that reflect our French heritage and are uniquely ownable and great quality. We wanted uniforms that our team members would be proud to wear and that are comfortable, breathable and practical.

For front of house we selected a classic Breton striped T-shirt with a denim apron embroidered with our logo. Back of house, the chef whites are of a superior cotton too.

service levels provided have been great, with good stock levels maintained and ease when ordering replenishment and new stock items.”

Craig Easton of Elis comments: “Elis can support businesses of all sizes; from one restaurant to hundreds, because of our comprehensive UK coverage and delivery network. The fact that we do not sub-contract any work, while owning our own delivery vehicles, helps us to ensure high levels of reliability.

“We provide an essential service that goes on behind the scenes, allowing businesses to focus on what they do best. Our nationwide capabilities and use of the latest

technology and the best systems help to ensure that clients have the right support to meet their needs.”

The Elis laundries use advanced energy and water saving processes and the company has been recognised by the Carbon Trust for reductions in CO2 emissions and water usage.

Elis has been operating its workwear and linen supply and laundry service for over a hundred years. Its services also stretch beyond the UK, as part of a leading international provider of workwear and laundry services, operating in 28 countries.

For further information see uk.elis.com or telephone 0800 616691.

“It was really important to the brand to have an embroidered logo on the front of house aprons. We are incredibly proud of our heritage and our brand logo, featuring 1994, the year our first Bistrot opened, is core to our brand visualisation. Elis did a brilliant job in replicating this on the uniforms using a copper thread.”

Elis supplied the workwear after undertaking an audit of usage across the sites, which led to Bistrot Pierre being able to make savings on the quantities being provided.

The Elis mobilisation team then ensured that the change-over to the new uniforms went smoothly. Arpita adds: The roll-out of the new uniforms across the business went really well, being undertaken in a timely manner and with ease.”

Elis is also undertaking the regular laundry of the workwear and linen, with its nationwide network of industrial laundries and delivery fleets collecting, laundering, maintaining and returning the items to the individual restaurants.

Elis uses the latest technology in all aspects of its service; the workwear and linen incorporate tiny radio frequency ID tags which help to deliver superior stock control and accountability, and the highest levels of reliability.

Arpita adds: “The Elis RFID tracking and ongoing monitoring of usage means we have greater stock and cost control and the 44

Housekeeping & Laundry Equipment

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CREATING THE PERFECT ESPRESSO COFFEE

Lever espresso machine.

Fracino’s 1, 2 or 3 group Retro lever espresso machine evokes the 1950’s coffee bar buzz. Finished in highly polished stainless steel, its Design and Function is very much for the modern coffee bar.

Retro is available in Electric or Dual Fuel powered versions – perfect for espresso on the move. Lever groups provide the barista with lots of control during the extraction process for creating their own perfect espresso.

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Each group has optimum temperature control.

Our stunning P.I.D. – the fusion of technology and contemporary design; the individual group boilers and state of the art electronics offer precision and control to fulfil the expectations of the most discerning barista.

Available in 2 or 3 group versions, the P.I.D. features temperature controllable hot water dispense and boasts all the power, technical qualities and reliability synonymous with Fracino products.

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The Coffee Shop Innovation Expo The Coffee Shop Innovation Expo makes its much-anticipated return to London’s ExCeL on 9th & 10th November, forming THE ultimate event to help you boost your profits, build your brand and grow your business.

The coffee culture is taking over the UK day by day, which is no surprise as 95 million cups of coffee are consumed each day. With this in mind, The Coffee Shop Innovation Expo is the place to find innovative ways to stand out from your competitors, boost sales, and find the hottest ideas to attract new customers. If you’re thinking of opening your own coffee shop, finding the perfect supplier or discovering the latest trends, this event is the perfect platform.

Coffee Shop Innovation Expo is filled with educational and innovative features, including the Barista Zone covering everything from signature blends, roasting methods, and brewing techniques.

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Commercial Coffee

Get ready to hear from an esteemed list of keynote speakers from the likes of Cafe Success, Pret, Fairtrade and AMT Coffee, curated to give you the blueprint of success - undoubtedly giving you all the information required to help your business thrive and grow.

The Coffee Shop Innovation Expo runs alongside 5 other industry leading events, collectively forming #FES21, creating the perfect environment to brew business growth.

So what are you waiting for? Save the 9th & 10th November in your calendar and secure your FREE ticket at: www.coffeeshopexpo.co.uk

LONDON ExCeL

9 & 10 NOV 21

EUROPE’S

Leading Event FOR COFFEE SHOP BUSINESS OWNERS

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VISIONARY SUPPLIERS

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INSPIRATIONAL SPEAKERS

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Matt Fjord Green and Matt Grey added to Sento VitrA’s scandi-style bathroom range Sento, the Scandinavian inspired bathroom range from VitrA Bathrooms, has been extended to include a striking Matt Fjord Green and a stylish Matt Grey finish. The new matt finishes complement existing matt palettes of Anthracite and White. The VitrA Sento range features delicately rounded profiles, with Oak accents in sizes and furniture combinations that can be tailored for small bathrooms and scaled up to suit the largest.

Sento furniture units can be mounted with or without oak legs and there is the option to mount one of the storage units onto a stylish oak console table. Washbasin vanity units are available in different widths (50cm, 65cm, 80cm, 100cm) as well as a double washbasin unit (130cm). The washbasins have deep bowls, a large vanity area and

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back rim features. LED sensor lighting under the washbasin units adds to the feeling of space and creates a reassuring glow at night. Soft close drawers that fully extend are complemented by non-slip mats in all drawers and glass shelves throughout the range. Stylish storage options include a tall unit, laundry unit, wall cabinet and mid unit.

In addition to the wall-hung WC, there are close-coupled and back-to-wall WC options.

The slim WC seats and cistern lids add elegance and clean lines. WC pans with Rim-ex technology are available within the range, which helps prevent the spread of germs thanks to its easy to clean design.

VitrA Sento is available from Showrooms of Excellence. For more information call 01235 750990 or visit www.VitrA.co.uk

Edition 90 Square by KEUCO The square – a pure, strong form and the basis for EDITION 90 SQUARE’s consistent and elegant design. Precise 90 degree angles, linear contours and chrome surfaces with precise edges and flat surfaces with exact dimensional accuracy are a special challenge where the production is concerned.

EDITION 90 SQUARE fittings and accessories by KEUCO make a striking addition to any bathroom, with their strong contours and continuous architectural lines, combined with a delicate, fine almost filigree design. Innovative technology is used in combination with traditional manual expertise; the art lies in the precisely detailed grinding and polishing of each individual element before they are electroplated.

The EDITION 90 SQUARE range includes three single-lever mixers in different sizes for washbasins, a wall-mounted spout mixer in various lengths and a bidet fitting. Alongside this are high-quality accessories including items such as towel rails and tumbler holders. With their highly polished reflective quality EDITION 90 SQUARE fittings and accessories bring an airy lightness to modern bathroom design.

The products in this series have been created to meld and blend with KEUCO’S EDITION 90 bathroom furnishing concept; which includes bathroom furniture, washbasins and illuminated mirrors. This makes it the ideal choice for those with a fondness for architectural and angular design elements within a minimalist interior. www.keuco.com

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Whiteville Ceramics launch the Contintental Collection - Designed by Nilo Gioacchini Continental Sit-on Washbasin 600mm & Close-coupled WC | CONTINENTAL Overmount Washbasin 650mm Whiteville Ceramics, innovative Italian-designed sanitaryware brand specialising in contemporary design led bathroom interiors launch CONTINENTAL: a contemporary sanitaryware collection designed by Nilo Gioacchini, which focuses on superior design, function and sustainable living in the modern home.

Exclusive to Whiteville Ceramics, the new Continental Collection has fast become a retail favourite, proving to be its most popular range among retailers since it launched in the UK this spring. A truly designer bathroom solution for the contemporary homeowner, each piece within the collection presents a timeless beauty with luxe finish that is exquisite by design and goes beyond convention.

Graham Bucktrout, Managing Director at IBC Group explains “Each Continental washbasin is designed with a unique water overflow feature that is completely hidden from view. This discreet and highly practical design element by Whiteville Ceramics

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creates a smooth surface within the bowl that provides a sleek, continuous interior which is much easier to clean. Each basin also features a concealed drain hole to ensure high performance drain-away and the best protection against overspill: a musthave when designing for a busy family or when using a twin-set basin arrangement.”

The Continental Collection includes a range of precision engineered washbasins and WCs, all manufactured using the latest high-pressure casting technology and these include: - Undermount Washbasin 550mm - Sit-on Washbasin 600mm - Overmount Washbasin 650mm - Overmount Washbasin 650mm with SemiPedestal - Overmount Washbasin 650mm with Pedestal WCs: 2x options - Close coupled WC with Tank - Back-to-wall WC *COMING SOON* - Soft-close Seat: up to 40cm wide for extra comfort, safety and stability Each WC is close-coupled, designed with an understated P-Trap and features Whiteville

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Ceramics exclusive SAVER® water saving technology. SAVER® reduces water usage by up to 50% on tank models, saving anywhere from 3 to 4.5 litres in full flush and from 2.5 to 3 litres in a small flush.

Each WC is close-coupled, designed with an understated P-Trap and features Whiteville Ceramics exclusive SAVER® water saving technology. SAVER® reduces water usage by up to 50% on tank models, saving anywhere from 3 to 4.5 litres in full flush and from 2.5 to 3 litres in a small flush.

Designed by Nilo Gioacchini - Offering over 35 years of professional design experience, Nilo has worked with some of the world’s most leading international companies with recognition from the ‘National Mobile Fiera Competition’ in Trieste, the Bayer Italia Special Award and ‘Mobile totale’. He has a pragmatic attitude to projects and is free from any conventionalism in terms of trends allowing his studio to operate in a variety of sectors from with a specialty in leading-edge sanitaryware design.

Brand new to the UK and available now, please contact Whiteville Ceramics: t 01922 743 074 www.whitevilleceramics.co.uk

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Already missing time with the kids now that they’ve gone back to school?

Start planning the next family getaway UK Suffolk’s School of Sorcery – £192 pp with Canine Cottages Privately owned stately home Kentwell Hall will be hosting Halloweenies from 23-31 October (online tickets from £11.95). At the School for Sorcery there are spooky zones spread around Kentwell’s imposing buildings and glorious grounds for immersive Halloween fun, challenges and activities for children and their families. Stay in the village at The Potting Shed – Long Melford (sleeps four, plus one dog), an appealing holiday home that is ideal for a young family and has an enclosed garden for an accompanying dog. A seven-night self-catering stay arriving Friday 22 October costs £192 pp (£766 total). £20 supplement for a dog. Visit Canine Cottages (www.caninecottages.co.uk).

Need help keeping the kids entertained?

Sign up the services of a Blue Badge Tourist Guide Sticking with a staycation theme for this year’s October half-term holiday? Whether planning to visit another part of the UK or just explore the delights of your local area, Blue Badge Tourist Guides offer family-friendly walking tours that are guaranteed to spark interest in all ages. Sign up for a small group tour alongside others – prices start from as little as £10 pp for two hours of fun yet educational entertainment – or book a tailor-made tour that can be tweaked to suit your tribe’s specific interests… and energy levels. The Institute of Tourist Guiding (www.itg.org.uk), the professional body for tourist guides, is committed to developing, maintaining and promoting professional standards in tourist guiding. To find a professional guide offering family-friendly tours in your chosen location, visit the British Guild of Tourist Guides (britainsbestguides.org).

Get active in Bedfordshire this half term – two nights from £221 pp at Luton Hoo Hotel Less than an hour north of London, Luton Hoo Hotel, Golf & Spa in Bedfordshire is a Grade I-listed mansion house hotel where children

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can play in over 1,000 acres of amber-hued grounds this half term. There is a golf course, driving range and putting green with tuition on tap, bikes for cycling around the estate, family swim times, tennis, croquet and clay-pigeon shooting. Nearby, visit Woburn Safari Park, ZSL Whipsnade Zoo or Harry Potter Studios. A twonight B&B stay is from £442 total/ £221 pp (two sharing). Save 10% when booking direct. Valid 1 Oct. – 30 Nov. 2021. Call Luton Hoo on 01582 734437 (www.lutonhoo.co.uk).

Scrunch buckets, spades, croquet and quoits - Sussex from £255 per adult with Pride of Britain Hotels Starting a new school year can be hard for children. As a beacon of respite for your small scholars, book a half-term beach break at Bailiffscourt Hotel & Spa. Armed with ‘Scrunch’ buckets (100% recyclable and reusable collapsible buckets), spades, fishing nets and a frisbee (all theirs to keep), lead them down to Climping Beach. Plus, within the 30 acres of private parkland, there are all sorts of traditional games – including croquet and quoits – to enjoy. The one-night Sparkle, Splash and Sun Break is from £255 per adult / £510 total (two adults and two children sharing) including a pre-dinner glass of Sussex sparkling wine and a threecourse dinner for each grown-up (£25 dinner allowance per child), and overnight accommodation with a full English and continental breakfast. Call Pride of Britain Hotels on 0800 089 3929 (www.prideofbritainhotels.com).

EUROPE Stay 7 nights for the price of 6 – Family adventure in the Azores – from £1,116 pp with Sunvil* This action-packed family break is perfect for kids aged five and upwards, and includes a three-hour Tuk Tuk Tour of Ponta Delgada, a 4x4 Tour of Furnas (with lunch), a three-hour whale and dolphin watching trip, and an Azorean Rural Experience (with lunch), plus a Jeep Tour of Sete Cidades & Lagoa do Fogo.

Stay at the Antillia Hotel Apartments on São Miguel, a modern apart-hotel situated in the historical centre of Ponta Delgada with easy access to shops, restaurants and the marina.

Families can enjoy the outdoor swimming pool and sun terrace, plus complimentary

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access to the health spa with indoor swimming pool, Jacuzzi, sauna, Turkish bath and treatment rooms. Departing 23 October, a seven-night B&B stay costs from £1,116 pp (family of four sharing), including return flights (Heathrow), transfers and all activities as outlined above. Call AITO* member Sunvil on 020 8758 4722 or visit www.sunvil.co.uk.

Enjoy warm days on Crete in October – from £1,264 pp with GIC The Villa Collection* Crete, one of Greece’s southernmost isles, is a popular choice for a late autumn escape. The perfect retreat for families, Villa Anastasia in Kalives, Crete, is tucked away in a traditional seaside village and offers an insight into authentic Greek life. With three bedrooms, private pool and just a walk away from the charming village, this spacious villa is a great option for a holiday away from the crowds of the main resorts. Departing 23 October, a seven-night self-catering stay costs from £1,264 pp (four sharing), including flights (Stansted), 23kg luggage each and private transfers. Call AITO* member GIC The Villa Collection on 020 8232 9780 (www.gicthevillacollection.com).

Save £1,200 on a five-star break to the French Riviera – from £6,498 for a family of four with Kirker* Fancy pushing the boat out a bit for this year’s half-term holiday? Treat the family to a stay at the five-star Royal Riviera, one of most prestigious addresses in this exclusive enclave. Set at the entrance to sublime St. Jean-Cap-Ferrat, it’s an elegant spot from which to introduce your brood to the myriad delights of the Côte d’Azur.

Whilst a five-night stay in high season would set you back in the region of £15,000 for a family of four, Kirker is offering five nights for the price of four during October from £6,498 – saving £1,200. The price includes flights (Heathrow), private transfers, accommodation in two inter-connecting deluxe sea view rooms, and breakfast. Call AITO* member Kirker on 020 7593 2288 (www.kirkerholidays.com). *AITO is The Specialist Travel Association: more than 120 specialist independent holiday companies and 80 specialist independent travel agents, together providing an unrivalled collection of holiday ideas covering every corner of the world.

Consumers booking with AITO members can be assured of high-quality holidays, excellent personal service and full financial protection. For further information visit www.aito.com 56

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Take a ‘Workation’ at Puglia’s Paragon 700 Boutique Hotel & Spa From 1st November to 20th December, Paragon 700 Boutique Hotel & Spa is offering the perfect blend of business and pleasure with their brand new ‘workation’ package. Offering a 7-night stay in a deluxe room at the luxury hotel, a bike rental to explore the whitewashed Ostuni, relaxing spa treatment and access to the swimming pool, garden and wellness area located in the hotel’s ancient water chamber, and the option for either half or full board. Guests can book for up to two people and enjoy coffee service, high speed wifi and late or early check out to ensure the working days are as relaxing as possible.

Paragon 700 Boutique Hotel & Spa is a quintessentially Puglian property that has been lovingly transformed to boast 11 individually curated rooms and suites.

Steeped in history but with a vibrant, cosmopolitan soul the hotel also offers exquisite cuisine and creative cocktails.

Just a 30-minute scenic drive from Brindisi Airport, Paragon 700 Boutique Hotel & Spa offers an effortless and elegant escape with outstanding design and service coupled with unrivalled experiences. Workation half board offers at Paragon 700 start from €2,510 based on one person staying in a deluxe room and full board offers start from £3,445. www.paragon700.com

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Grace Hotel by Auberge Resorts Collection wins #1 best resort Hotel, Europe in the Travel + Leisure 2021 World’s Best Awards Grace Hotel by Auberge Resorts Collection has been awarded the prestigious title of Best Resort Hotel, Europe in the Travel + Leisure 2021 World’s Best Awards. The iconic Travel + Leisure World Best Awards is an illustrious list that recognises the best properties in the world, as chosen by Travel + Leisure readers.

George Avgoustis, General Manager at Grace Hotel, by Auberge Resorts Collection says, ‘We at Grace Hotel couldn’t be more proud to achieve such an accolade, being named the No. 1 Resort Hotel in Europe and in Greece. Climbing to the top during this challenging year for all is nothing but a tribute to the property team, whose hard work, impeccable level of service and warm hospitality helps create enriching one of a kind experiences for our guests.

The exciting news arrived a few weeks after Auberge Resorts Collection announced the group’s second property in Europe, showcasing the brand’s continued expansion.’

The 21-room boutique Grace Hotel delivers beyond the usual tourist perception of Santorini, boasting the largest pool (22 metres) and the most beautiful sunset spot on the caldera.

Auberge Resorts Collection’s first European outpost on the historic clifftops of Santorini offers a private perch in the exclusive Imerovigli village and its restaurant Santoro - run by Head Chef Yiannis Koutsoperakis - offers unique culinary experiences including a bespoke Full Moon menu and a new Santoro Tea Extravaganza.

The hotel provides the ultimate private getaway; guests can luxuriate in uninterrupted views of the cliffs over dinner in one of the two alcoves or with private clifftop dining overlooking the caldera.

In other news, Auberge Resorts Collection has been appointed by Leeu Collection to manage Collegio alla Querce, Auberge Resorts Collection in Florence. Set to open in 2023, the resort will stretch across pristine gardens on a rolling hill on the northside of Florence’s historic city center, a UNESCO World Heritage Site.

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Coming up next month in our November Issue, features on: Contract Beds & Bedding • Drinks & Spirits Safety & Security • Technology

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations.

If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com. The closing deadline for the November issue is 20th October.

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