Warm Welcome Magazine - September Issue by Ryan Leon Media

September Issue Independent Hotel Show set to reunite the boutique hospitality sector

The importance of hygiene in hospitality

Try a change of scene this autumn with Pride of Britain Hotels

Pages 20-23

Pages 44-45

Pages 64-65

warmwelcomemagazine.com

Contents 4

Hotels

Hotel360 Expo Show Preview

Independent Hotel Show Preview

The Restaurant Show Preview

Commercial Cleaning & Hygiene

Interior Design & Decor

Beer & Wine

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

Hastings Hotels celebrates 50 years of the Iconic Europa hotel in Belfast, Northern Ireland Hastings Hotels is delighted to be celebrating the 50th birthday of the jewel in its crown, the Europa Hotel. In recognition of this significant milestone, the Europa (the most bombed hotel in the world) will be hosting an interactive installation in the lobby depicting its impressive history and the finials outside the front of the hotel will be transformed to golden. The hotel is also welcoming guests with brand new menus and cocktails inspired by the 1970s. History The world-famous hotel was built on the site of the former Great Northern Railway Station and was opened in 1971 by Grand Metropolitan Hotels. The Europa was then purchased by the late Sir William Hastings in 1993 after it was taken over by receivers at a time when it was hard to believe that Northern Ireland would be seen as a tourist destination due to the Troubles across the province. The pioneering hotelier invested £8M and reopened the hotel in 1994. And whilst it is known as the world’s most bombed hotel, having been targeted 33 times between 1970 and 1994, the Europa is part of the peace story of Northern Ireland and has transformed into an iconic symbol of Belfast’s survival.

constant challenges and setbacks, the Europa continues to stand proud as a beacon for Belfast’s unique enduring spirit. No other hotel in the world has the history to rival that of the Europa’s. My father had the courage and optimism to buy it when nobody else did. He invested heavily at the time despite the bombings that followed over the next three years. And it was this confidence that then led to Belfast, and Northern Ireland, to begin its journey to become the well-loved tourist destination that it is today.” In Celebration The story of the Europa was told in a book published 10 years ago called ‘In the Headlines’ because it always was! And now for this 50th celebrations there will be an interactive installation in the hotel’s lobby depicting its history for everyone to peruse and enjoy. The well-known central finials down the front of the outside of the hotel will be changed to golden and the famous sign that can be seem across the city will be replicated inside the hotel for those Instagram pictures. There will be menus, and cocktails offered from the 1970’s and the famous Hastings Hotels ducks will become golden.

Celebrity Guests The hotel is even better known for the celebrities that have stayed there over the years. In 1995, President Clinton became the first US serving President to visit Northern Ireland and stayed at the Europa. 110 rooms were booked for his entourage and Clinton returned to stay at the hotel in 1998. Other famous guests have included Brad Pitt, Julia Roberts, Bob Dylan, Lionel Ritchie, Victoria Beckham and Elvis Costello. The Hotel Today When it first opened, the Europa was 51 metres tall and had 205 bedrooms. Hastings Hotels has invested over £40m after continuous renovations over the last 30 years and the hotel now has 272 luxurious bedrooms and is currently in the process of a renovation programme which will see the 90 front-facing Superior bedrooms, 85 Classic bedrooms and six Suites redesigned and upgraded. There are also, 91 executive rooms which were built on more recently. Julie Hastings, Marketing Director of Hastings Hotels said: “Despite almost

Hotels

Martin Mulholland, Head Concierge of the Europa Hotel and one of the longest serving employees added: “The Europa is a Belfast icon. Guests love its story, the characters that have stayed here and indeed its workers. The story of Belfast in the last 50 years can’t be told without mentioning the Europa - from being the first international hotel in the city to the last word in luxury. It has never rested on its laurels, constantly extending, refurbishing, and updating to maintain its reputation as the place to stay when visiting Belfast. It has been my absolute joy and pleasure to be ‘front of house’ welcoming our guests from around the world for the last 35 years.” As part of the 50th birthday celebrations, the Europa Hotel has launched a Golden Moments package from £115 per room which includes luxurious overnight accommodation, full Irish breakfast, a signature cocktail in the Piano Lounge, signature truffles and exclusive golden Hasting duck. For further information or to book, go to www.hastingshotels.com

Hotels

With over 15 award wins in its opening year, is Hotel Brooklyn Manchester, the country’s most-celebrated Hotel? From Hotel of the Year to Accessibility and Style, Hotel Brooklyn wins across the board Named as one of ‘Top British Hotels to stay in 2020-21’ by The Times, Hotel Brooklyn, Manchester has had an astonishing opening year, winning over 15 prestigious awards despite being open for just one month before the pandemic hit and we were plunged into lockdown. Facing this year’s challenges head on, Manchester’s newest design-led hotel has come up trumps, winning awards across the board in categories including design, business, staycations and accessibility – an area in which the hotel really excels. One of Conde Nast Traveller’s ‘Top 30 Hotels in the UK’, and voted among the top 1% of hotels in the world by TripAdvisor 2021, Hotel Brooklyn is once again welcoming guests with arms open, capitalising on the year of the summer staycation.

The hotel’s most recent accolade was its win at the iTravel Staycation Awards: awarded Hotel of the Year against stiff competition. With 189 rooms of which 18 are fully accessible, Hotel Brooklyn is also leading the Gold Standard in accessible design. Designed by Motionspot, it has the UK’s first fully-accessible suites and is the first hotel in Manchester to offer a ceiling track hoist for guests. Other features include basins with integrated hand grips, removable matt black grab rails and accessible bedroom storage. Staff have also all been trained to support the needs of guests suffering from well-being or mental health issues. This year, Brooklyn has been shortlisted for the Blue Badge Accessibility Awards and The Cateys in the accessibility category and is now widely considered the most accessible hotel in Europe – a trailblazing feat. Commenting on the hotel’s numerous wins this year, General Manager Paul Bayliss says: “We’re so proud of just how well it has gone this year - guests and clients have really taken to us. Yes, it was probably the toughest time to open a property, but our team has been magnificent as have our clientele, and when you have a

hotel able to accommodate everyone it just makes us really confident about service delivery. It’s a game-changing hotel and I think the awards we have won recognise this, as we are doing so well on so many fronts.” Hotel Brooklyn is proud to have a 97% Customer Satisfaction Rating across all Feedback forums. Full list of awards to date: World Traveller ‘Best of the Best’ Award 2021 Voted top 1% of hotels worldwide by Tripadvisor 2021 iTravel Staycation Awards 2021: Hotel of the Year ‘Hottest New Opening of the Year’ by The Telegraph CATEY’s: Accessibility category - shortlisted (announced Sept 2021) Greater Manchester Business Awards: Business of the Year - shortlisted (announced Sept 2021) Greater Manchester Business Awards: Business Person of the Year, Paul Bayliss MBE - shortlisted (announced Sept 2021) Luxury Lifestyle Magazine Readers’ Travel Awards 2020: Winners of Best City Hotel, UK and Best Hotel Design Luxury Lifestyle Magazine Readers’ Travel Awards 2021, Best City Hotel – shortlisted as finalist Conde Nast Traveller Readers’ Awards: Top 30 Best Hotels in UK BeFactor Awards Winner: Accessible Hotel of the Year (100+ Hotels) Blue Badge Guide: 3 Ticks for accessibility and style Blue Badge Access Awards 2020/21: Shortlisted (announced Sept 2021) Hotel Designs: Best Interior Designer in UK MotionSpot and Squid Inc shortlisted National Geographic Traveller BIG SLEEP AWARDS worldwide: Runner up Named as one of ‘Top British Hotels to stay in 2020-21’ by The Times Rated 1-2/132 Hotels on TripAdvisor in Greater Manchester Nightly rates at Hotel Brooklyn start from £139 for a Club Room on a B&B basis. Images Credit: Sarah Porter Photography

Hotels

The Carlton Tower, Jumeirah, Knightsbridge, opens with staycation experience following complete transformation The Carlton Tower Jumeirah, Knightsbridge, has reopened its doors following an 18-month closure for refurbishment, the most extensive transformation in its history, at a cost of over £100 million. To celebrate the reopening, The Carlton Tower is offering an opening staycation experience for the first-in guests. ‘Time To Shine’ has been crafted to allow guests to make the most of their time in the Capital with an early check in at 10am and late check out at 10pm, giving them a full day to explore the sights of London. The special package includes a room upgrade, as well as a complimentary one hour massage in Talise Spa to unwind, or for families, a complimentary under 5’s meal created in collaboration with leading children’s food expert, Annabel Karmel MBE, a famed author of children’s books on nutrition and cooking for babies. For guests travelling by car, they can enjoy complimentary secure valet parking, rare in central London.

Aaron Kaupp, Regional Vice President Northern Europe and General Manager of The Carlton Tower Jumeirah says: “We are thrilled to welcome back our valued guests following a significant investment and a complete renovation of the hotel, with new rooms, restaurant offerings, spa and lobby entrance. This landmark opening is set against the backdrop of a pandemic, which has seen the world and our beloved industry face extreme difficulty. The Carlton Tower Jumeirah will be a beacon of hope during a very difficult time for us all. We will once more be the place to be seen, a cornerstone for the local London community, as well as a leader of luxury hospitality in the world.” The Carlton Tower has been a landmark hotel over the decades, but now sees a new chapter for the property. The hotel refurbishment has seen every corner of the 17-story building redesigned and rejuvenated. The 186 beautifully appointed guest rooms have all been renovated to the highest standard, designed by 1508 London, to offer a sense of tranquillity with an emphasis on light and space, reduced from 216 to offer larger accommodation. The renovations include the creation of a striking double-height reception, newly created Lobby bar and lounge, ballroom and meeting rooms and an Italian restaurant Al Mare, serving sophisticated Italian cuisine. The renovations continue with an innovative new health club The Peak and new treatment rooms at the Talise Spa, set across three floors, boasting London’s largest indoor swimming pool, flooded with natural light and breathtaking views across the capital. Located overlooking the world-famous Sloane Street and key London landmarks, The Carlton Tower Jumeirah is a modern classic and sophisticated destination with a rich history. The hotel maintains its worldrenowned reputation for first class service and meticulous attention to detail, and has been reinvented for a new generation of discerning guests. Room rates: From £540 including VAT. For more information please visit: www.jumeirah.com/en Imagery credit: Anthony Parkinson.

Hotels

The Hospitality Design Show The Hospitality Design Show is back inperson and ready to re-connect the industry! This free to attend event is taking place at the ExCeL, London on the 28th & 29th of September, the following expo will showcase the design trends, ideas and innovations that are inspiring the industry’s creatives. So, what can you expect for 2021’s lineup? With the overall design trend towards ‘adaptation and flexibility’ revolutionising the industry, the Hospitality Design Show promises to keep attendees current on how to create attractive, multi-use spaces. With concepts such as eco-design and smart technology design to creating an inviting environment for the solo traveller and wellness obsessee - the Hospitality Design Show is packed full of exhibitors and educational content to ensure visitors stay ahead of the latest trends. Attendees will learn how to incorporate eco-design into their hospitality business, realising benefits such as maximising energy efficiency, lowered maintenance cost and a highly marketable reduction in their

T carbon footprint. From integrating waste management tech into their hospitality offering, to viewing bespoke furniture promoting the move towards naturalism attendees will leave equipped, ready to put forth a more eco-friendly offering. he rise of smart technology design has brought about a shift in focus for interior design. From 3D and VR technology, air purifiers, smart sensors, smart locks and more, interior design has started to mould around these tech innovations. The effortless balance between style and functionality has never been more vital to stay ahead and ensure guest satisfaction. Luckily, the Hospitality Design Show’s exhibitors are ready to show off their cutting-edge products and services, doing just both.

need to know’ and ‘Delivering the 5 Star Experience’ discussing how to incorporate interior design to enhance customer experience, these topics are perfectly interwoven to cover how hospitality businesses can market their brand identity once they have achieved their unique look!

The Hospitality Design Show will feature 300 contemporary suppliers, unmissable innovation awards, 150 expert-led seminars, a line-up of inspiring keynote speakers and much more.

Come along and gain 1-2-1 advice from the leading creatives and stay at the forefront of the latest hospitality advancements. Be inspired, transform your establishment, find your point-of-difference and learn how to market your hospitality business.

With thought-provoking panel debates such as, ‘Marketing from A-Z - Everything you

The show content doesn’t end there! Your free ticket will also give you access to Hotel360, Running directly alongside the Hospitality Design Show. Hotel360 is the UK’s leading hospitality event dedicated to hotel business growth, offering hoteliers a chance to rethink their marketing strategy, to source solutions to optimise operational efficiency, take home the latest hospitality tech trends and sustainability solutions.

GET YOUR FREE TICKET NOW!

28-29 SEPTEMBER 2021

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Hospitality’s leading event for behind the business growth

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RUNNING ALONGSIDE:

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360

MARKETING • TECHNOLOGY • BUSINESS GROWTH • OPERATIONS

Hotel360 Expo Welcoming 4 - 5,000 hotel professionals this year, Hotel360 is ready to reconnect with the industry in-person. Taking place on the 28th & 29th of September at the ExCeL, London, this free to attend event will provide a 360 degree viewpoint of the hospitality industry encompassing 5 topical areas; business growth (finance & marketing), technology, operations, sustainability & design. With a transformed hotel sector, there was a shift in guests’ expectations. The new norm of the essential, ‘standard offering’ changed. Besides new sanitary measures, the reduction of human touch points accelerated a new age of hotel technological innovation, automation and digitisation of services. Furthermore, the heightened demand for hospitality staff, to the increasing need to reduce hotel emissions by 90% by 2050 according to the Paris Climate Agreement (Natacha Reymond, 2021), has created an array of new challenges for hoteliers. Although, if responded to correctly, these challenges could be the push to refresh one’s hotel offering and act as an opportunity to differentiate oneself from the competition.

Keeping this in mind, Hotel360 has carefully curated this year’s content by providing the information, solutions & tools necessary to stay ahead of the new playing field of 2022. With Panel debates such as:

posing their hotel business. There will also be 150 inspirational seminars & industry influencing keynote speakers. Hotel360 has already announced three exciting keynote lineups, namely:

- Mastering the Art of Health & Safety Protecting your Staff and Customers

- Andrew Robb - Chief Financial Officer of RBH - Discussing ‘Planning for expansion: when and how to invest’

- Workforce Management: How to Empower and Engage Your Employees - Everyday Sustainability - Using Our Resources Responsibly - The Technologies Shaping the Hotel of Tomorrow - Delivering the 5 Star Experience - Marketing from A-Z - Everything you need to know - Keeping Sustainability at the Heart of your Hotel These interactive panel debates act as an open stage for hoteliers to voice their opinion and to ask those pressing questions

- Max Fenlon - Director of Commercial Finance from PPHE Hotel Group Discussing ‘Financial Partnerships for Business Growth’ - Gonzalo Carpintero Navarro - VP Operations EMEA and Head of Meetings and Events Transformation from Radisson Hotel Group - Discussing ‘Making your customer experience consistent’ Chains and independents will receive a chance to get free training, a place to meet and teambuild! Visit hotel360expo.co.uk to secure your free ticket to both shows today!

Hotel360 Expo Show Preview

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@HOTEL360EXPO #HOTEL360EXPO

28 & 29 SEP ExCel, London

Free tickets

HOTEL360EXPO.CO.UK

THE UK’S LEADING HOSPITALITY EVENT DEDICATED TO INCREASING HOTEL PROFITABILITY JOIN THE INDUSTRY’S EXPERTS AS THEY REVEAL THE SECRETS TO SUCCESS

300 CUTTING EDGE SUPPLIERS

150

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EXPERT-LED

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INNOVATION

AWARDS

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INNOVATION AWARDS

AND MUCH MORE! 13

The Mandolay Hotel invests in contactless guest experience upgrade Recognising the versatility and contactless convenience that swapping out keys for modern electronic handle sets could provide!

Many boutique hotels pride themselves on offering something different from the corporate blandness of the big chains where rooms, décor and even the property itself can be identical no matter what the city or country. Guildford’s Mandolay Hotel is a case in point. Already enjoying a reputation as the most recognised independent hotel in the area, the AA 4 Silver Star property has just raised the bar further with an upgrade of its guest rooms and suites to offer guests the choice of collecting their key from reception or getting it sent to them remotely via their smartphone. Background The boutique hotel featuring 80 bedrooms, all of which are individually styled by Osborne & Little, is excited to welcome back residents and guests, restyling its guest experience to ensure it remains the place to stay in Guildford. Matthew Milliken, Managing Director of the hotel, says “With guests placing more emphasis on hygiene measures than ever before many hoteliers, ourselves included, have asked the question what measures can we take that will help, reassure and encourage bookings without detracting from the overall guest experience.

“Having already refurbished the hotel décor to a high standard, we looked at what else we could do. As our rooms, suites and private coach house accommodation still used physical metal keys we asked what role could technology and a low-contact access control solution contribute to our overall hygiene strategy, as well as provide robust security to comfort even the most discerning guest?” Solution Research into hotel guest expectations has showed that travellers welcome mobile solutions that give them more choice and control over their experience. COVID-19 has not only entirely changed this perception but it has accelerated the digital transformation process that had already started and increased the type of services that hoteliers now want to offer from mobile check-in, guest personalisation and more. Darren Keating, SALTO Systems UK Business Development Hospitality, comments, “We pride ourselves on delivering the things that matter to our clients - the best possible design, technology and features. Therefore, collaboration with Matthew as well as Steve and William, the two brothers who own the hotel, for this project was critical. “Recognising the versatility and contactless convenience that swapping out keys for

Hotel360 Expo Show Preview

modern electronic handle sets could provide, important factors to them were the flexibility of any software and its ease of use; mobile phone access for guests; how the electronic product would look on the bedroom doors and finally the requirement for a touchless exit button at reception. “With this in mind, we recommended our SALTO XS4 One solution and SPACE software which is simple to use as well as reliable and infinitely configurable allowing the hotel to set up, manage and control the fully online smart keyless property easily and securely.

Visit SALTO Hospitality Solutions on Stand 330 at Hotel 360

Some 100+ bedroom and back of house doors have now had their mechanical key cylinders replaced with battery operated smart electronic handle sets – so no hard wiring was required – joined by a few SALTO wall readers to complete the configuration. “To provide a touchless exit system in reception, we installed our Wave XS product which provides 100% touch-free automated access control. It provides hands-free entry or exit, eliminating the need to make contact with common touchpoints upon entry and creating a more hygienic environment for everyone. “The Wave XS reader’s capacitive technology can sense hand gestures so all the guest has to do is approach the door and wave their hand over the reader which then activates the door to open, making for simple operation and eliminating the need to touch any surface.” Result With life slowly returning to normal, despite the ever-moving goalposts of lockdown easing, the future for the hospitality industry looks bright. The hotel now has the guest experience upgrade it wanted and can offer guests the choice of a traditional key card or the flexibility of mobile. Managing Director Matthew Milliken concludes, “To make sure our guests are secure during their stay, we wanted a stylish high performance locking system that not only looked good, but also offered us the latest technology and was capable of growing with us in the future. “SALTO provided all of this and more and our smart locks now give us the flexibility we want plus the benefits of an online solution that is integrated with our FOH management system.”

Hotel360 Expo Show Preview

New Recruitment agency in Yorkshire thrives during the pandemic CP Staffing and Events LTD was founded in January 2020, by Paul Evans and Tina Cahill, Co Founder’s. As per many businesses during the pandemic that suffered, for CP Staffing and Events it looked like a non to slow start come March 2020! With only a few event clients, ready to support with staffing, it was extremely challenging as a new start recruitment business to get off the ground in 2020. The Business core sectors are inclusive of Catering, Hospitality and Events sectors; therefore, the business was technically a non-starter during the pandemic, with very little support from the government! Come July 2020, Paul and Tina decided to start browsing for offices in Leeds as we were then in shared offices, both partners had confidence that the business would start to pick up with the restrictions lifted, albeit a few months after moving into our new home, restrictions came in again and the new start suffered another blow back. Moving forward to March 2021, the partners had a call from a Yorkshire Event Catering company, who has previously worked with Paul and Tina in the past, they enquired about staffing for support deep cleaning all their event venue kitchens across Yorkshire!! Of course, the duo said yes and got their marigolds on too with a small team to clean over 50 commercial kitchens across the region and delivered the project in time ready for the uplifting of some restrictions in April 2021! Between April 2021 and August 2021, the business has grown tenfold, working with local, regional, and national business in the industry. Working with over 500 active, registered candidates and working throughout August and September. There has also been growth within the office team expanding from a team of just two to headcount of eight in a matter of months! The pair are extremely proud of what they have accomplished in a short period time and in difficult circumstances. The agencies core candidates are familiar faces to many of their clients, providing that assurance of commitment and reliability, whilst having confidence that the job will be done to the high standard. Candidates are given opportunities to grow and develop as an individual through our branch, our clients or e-Learning training partner to maximise their potential, knowledge, and skills.

The business prides itself on delivering the right recruitment solutions that are tailored to the client, whilst ensuring the candidates have the relevant experience, training and can perform the role in hand to support the client’s need and requirements in confidence. When it comes to large scale events, you will find the Co-Founder / Managing Director - Paul Evans, on site with the clients and the Event teams, being hands on, not just at check in, but throughout the event until the very end! To assist Co-Founder / Director - Tina Cahill will also be ensuring the business recruitment needs and staffing requirements are fulfilled in the branch with an experienced and supportive team. CP Staffing and Events are becoming a wellknown and established Catering, Hospitality and Events Recruitment agency in Yorkshire that has a family but professional feel to the business culture. The key to the success in 2021 is that the partners and their teams hard work, work ethic and determination to succeed without compromise is at the forefront of the business. Not only is the business successful it what it does, it can demonstrate to clients and candidates that they uphold the highest standards within the industry, by being a fully accredited member of the Recruitment and Employment Confederation (REC) and abides by the ‘Code of Professional Practice’, being part of this organisation, demonstrates the high quality and standards that they uphold in the recruitment Industry. As the business continues to grow and develop, we are looking to expand our brand across to the Northwest and South UK. If you would like to know more about the business and service, and how they could support you in your business then please visit us at Stand 812 or visit our website www.cpstaffing.co.uk for more information and send an enquiry before the Exhibition. See you at the Hotel 360 Exhibition on the 28th and 29th September 2021.

Hotel360 Expo Show Preview

Introducing Medi-Clean Technologies The long awaited hospitality industry is back with a bang. After 18 months of closures, restrictions and uncertainty, the leisure and hospitality industry is back in full force and at full capacity in England. Over this time it’s clear to see how significant and important this sector is to day-to-day life and at MediClean Technologies we’re striving to ensure that doors remain open, and normality can continue. As a business our core vison and philosophy is dedicated at providing the safest environment to all hospitality venues and places so that you can provide the best experience to your guests. Our history Medi-Clean Technologies is a joint venture and family run SME with over 50 years of experience in chemical production and safety products. As a group of supporting businesses we were here long before the Covid-19 pandemic, helping to solve longterm hygiene issues in public places and environments but also providing sustainable, environmentally friendly and 100% recyclable cleaning solutions.

Our vision is to help the world get back to the norm and put in measures in place to ensure future Covid or other viral, bacterial or fungal outbreaks and pandemics from shutting us all down again. Since our start up, we have expanded across multiple sites which includes within the JV business division of ‘Core Additives Ltd and Elite GSS Ltd’, as well as having our Laboratory and manufacturing facilities are based in Manchester, Chester and even Hong Kong. In addition to this, our Sales and Marketing office is based in St Neots, Cambridgeshire.

We commit time to listen to what our customers have to say and work hand in hand to resolve any issues that you may have.

Over time, Medi-Clean has been able to develop and offer a wide range of solutions. This includes disinfection chemistry to Portable & Intelligent Thermometry Disinfection Units, Electrostatic Fogging Machines, UVC Air Purification Units, the latest COVID-19 Testing and a range of general Personal Protective Equipment (PPE), not to mention our revolutionary and environmentally friendly soluble cleaning solutions.

- Protect for longer

Good customer service is something we see as normal practice and our belief is that the smallest gestures can go the furthest.

Innovative and Sustainable Innovation and sustainability are two of our key drivers and this is reflected in our products which can… - Improve hygiene - Expand coverage

- Keep the environment clean- through 100% eco-friendly materials How do we do this? The disinfectant chemistry itself is unique and provides many benefits in comparison to alternatives on the market. We also manufacture the chemistry ourselves within our own laboratory which is 100% environmentally friendly. From here, the formulas combine natural plant extracts that provide a 97% reduction in shipping weight, for a smaller carbon footprint Our products Medi-Clean have an extensive product offering of over 20 products which have been designed, trialed and tested to national and global standards. Our range varies from standard PPE to branded and high-quality PPE, to high tech state of the art cleaning equipment, and even to large scale disinfection channels… the list is extensive. Soap2o Soap2o is an innovative soap solution made of biodegradable materials. The soap powder is encapsulated in water soluble film, which once added to water completely dissolves to form the end soapy product! The powerful soluble soap sachets are formulated to clean and moisturise your hands. Fragranced with beautiful natural pomegranate and cranberry or pink grapefruit scents and are sealed in 100%recyclable packaging. Soap2o aims to prevent any further plastic pollution generated by the soap industry… Benefits of the Soap2o range… - Eliminate the use of single use plastic - Reduce shelf space by up to 92% - Reduce transport cost by up to 90% - Reduce weight by up to 99% - No animal testing and vegan friendly

Hotel360 Expo Show Preview

Solupak Solupak is a UK developer and manufacturer of watersoluble daily cleaning and disinfectant products for commercial, domestic and leisure use across many industries. Solupak’s specialism is watersoluble products, either liquid or granules, which are effectively contained within PVOH films until the point of use. With over 20 years of experience, Solupak have become the ‘go to’ manufacturer for many leading brands who partner with us to develop, formulate, and distribute cleaning products packaged within a water-soluble film. Solupak products work… - Without requiring large, expensive dosing systems. - With the highest possible environmental accreditations. - Without relying on operatives dosing correctly. - Without waste; just add water... and they dissolve. - With the guarantee that the active ingredients are optimally dosed. Sentinel Our UVC Air Sterilisation System uses powerful UVC technology to clean and sterilise the air that we share. Available in three different styles to suit your application we can provide a safe environment for everyone. Hand Sanitiser Stations We provide a wide range of Hand Sanitiser Stations, this includes free standing and automatic stations with facial recognition, but also smaller and wall mounted options. Simply place your hands under the dispenser for touch-free detection and a dose of measured gel is applied to be massaged into the hand. Hands are hygienic in seconds, fully covered with the formula and effectively sanitised. For more information please visit: www.medicleantechnologies.co.uk

Hotel360 Expo Show Preview

Independent Hotel Show set to reunite the boutique hospitality sector “Wild horses could not keep me away from the Independent Hotel Show this year, it’s one of the most informative events our industry has to offer. Wise hoteliers from all over the UK will be there to learn from their peers and from other industry experts in a stylish and pleasant setting. What’s not to like?” Peter Hancock MI, Pride of Britain Hotels Independent Hotel Show presented by James Hallam, is set to reunite the boutique hotel industry when it returns to Olympia London on 4-5 October. The UK’s leading event created specifically with independent hoteliers in mind will once again present a wide range of unique and diverse exhibitors, insightful thought leadership and unparalleled opportunities for networking and making valuable new industry connections. The event will be showcasing over 200 innovative brands, hand-picked to suit the luxury and boutique hotel market, from high end design & décor products to the latest hospitality tech and guest experience services. Visitors interested in exploring the

forefront of innovation in the hotel sector should head to The Concept Lab, which supports up-and-coming businesses offering truly visionary products and services. The Innovation Stage Returning for 2021, the Innovation Stage, in partnership with eviivo, dressed by sofa. com, and featuring art by Aster Muro, will host influential industry leaders to discuss the most pressing issues, challenges and opportunities facing the independent hotel community. A highlight of the stage content will be ‘The Membership Model: Creating a Lifestyle Brand, in partnership with SPACE’, taking place on Monday 4 October. This session will examine what it takes to drive return consumer visits and brand loyalty, with insights from industry-leading hoteliers and respected hotel brands including Gareth Banner, Managing Director of The Ned, Rafi Bejerano, Director at Sopwell House and Edward Workman, CEO of The Newt in Somerset. Another highly anticipated session is ‘The Future of Hospitality’, where Institute of

Hospitality CEO Robert Richardson FIH will be hosting a state-of-the-nation discussion reflecting on the impact of Covid-19 on the UK’s independent hotels, evaluating the current challenges faced by the sector and looking at how we can safeguard the industry for the future. Robert will be joined by Sally Beck, General Manager of Royal Lancaster London, Kathy Dyball, Brand Director at Caterer.com, Chris Gamm, CEO of Springboard, Julia Sibley MBE, Chief Executive of The Savoy Educational Trust and David Taylor MI FIH, COO, Lore Group in this not-to-be-missed debate. On the afternoon of Day One of the show (4 October), the Innovation Stage will also play host to the Independent Hotel Show Awards, where the winners of the Independent Hotelier and GM of the Future, in partnership with The Master Innholders, awards will be announced. This year the show is also proud to be partnering with The Good Hotel Guide to celebrate the winners of the 2021 César Awards and the winner of The Good Hotel Guide Editor’s Choice Award.

Independent Hotel Show Preview

The Social Business Space Another popular returning feature for this year’s event is the Social Business Space, designed by Aorta, which will be hosting intimate, roundtable discussions for hoteliers. Designed to be a relaxed environment where knowledge can be gained and shared, these tailored campfireesque sessions provide a unique mix of presentation and problem-solving for independent hoteliers. The limited capacity sessions, which can be pre-booked via the Independent Hotel Show website, will be covering a wide range of topics highly relevant to the show’s core visitor audience, including a Marketing 101 deep-dive, a free, frank and off-the-record discussion around the obstacles facing city-based hotels, a look at the industry’s recruitment and retention challenges and how to secure long-term benefits and return business from the UK’s staycation boom. The Social Business Space will be brought to life by design partner Aorta, headed up by Managing Director Frida Rush, who will be interrogating the idea of our relationship to the passage of time, which has been felt more keenly than ever over the past 18 months. Frida commented: “Covid-19 has forced us to stop and acknowledge time. Some wasted

it, others enjoyed the break in routine that lockdown afforded, many continued to work through it, and a few even prospered in these extraordinary times. “I am exploring the impact of time on construction materials, the ageing process, and the art of patience in design using salvaged architectural materials, bespoke furniture and unique interior finishes.” The Tech Solutions Bar A new addition for this year’s event is the Tech Solutions Bar, presented by HOSPA, which will provide guests with objective and confidential advice and consultancy from independent industry tech experts. The world of hospitality technology can often seem confusing, with a wide range of products and services on offer, and The Tech Solutions Bar can help cut through the noise and provide guidance on what will truly improve your business and customer experience. Hospitality tech is a keen area of interest for many visitors to the Independent Hotel Show, and this year’s event will have a range of tools and services designed to streamline processes and improve customer experience, covering everything from PoS products to marketing platforms to data gathering and customer insight tools.

Exhibitor sneak peek ARRAN Sense of Scotland. Stand 1562. Suppliers of luxury hotel toiletries, amenities and home scents all inspired by its namesake, the beautiful Scottish island of Arran. ARRAN Sense of Scotland believe it takes a combination of excellent service, beautiful rooms, comfortable surroundings and a touch of something extra special to provide a truly memorable guest experience. BC Softwear. Stand 1314. BC Softwear are the UK’s leading independent textile supplier for bathrobes, towels and spa linen for hotels and spas. Supplying supreme quality and ecofriendly towels, robes and footwear direct to laundries in the UK and to 34 countries worldwide. Richard Haworth. Stand 1740. For over 140 years Richard Haworth has been a go-to high quality hotel linen specialist, with their products found in hotel establishments ranging from prestigious luxury London hotels to intimate country hotels. Discover everything on offer at Independent Hotel Show 2021, and register for you complimentary pass, at independenthotelshow.co.uk.

Independent Hotel Show Preview

Mark Dickens Fine Art Mark recently completed a 10 metre painting; inking and rolling Pirelli F1 tyres with HSH Prince Albert II of Monaco, his twins and F1 drivers. A collaboration between the artist, F1 and Pirelli, as part of the Formula 1 Grand Prix of Monaco this year. He is British fine artist whose work can be found in the Royal collections of H.H Sheikh Hamdan Bin Zayed Al Nahyan and also privatepublic collections around the world, including the new Guggenheim Museum, Abu Dhabi, UAE. He has been the official artist for Formula 1 commissioned by Bernie Ecclestone and has completed other large projects such as “Ferrari in Art” purchased by Bernie Ecclestone and “World Champions in Art” series of 32 paintings purchased by Sebastian Vettel. Mark has since turned his artistic attention to the world of furnishing hotels with original artworks; with his series of works called “Journeys” and his new project “Around the World in 80 Hotels”. During Lockdown when the world was restricted, and to a certain extent still is, Mark created several series under the title of “Journeys” which allowed him to travel in his creative imagination either to foreign cities, Space or the migratory paths of butterflies. Each series of Journeys is a heady, romantic artwork. These multi-media works 28 x 24

39cms on Somerset Velvet paper are multilayered using ephemera, postcards, stamps, maps and recurring motifs of the creative language Mark uses in all his work. They are really transportive. The suggestion of intense yellow sunshine cheers at this time. Open windows are such an invitation to the view. A little trompe l’oeil, the tactile nature of the work, the ink daubs are so invitingly abundant with the excess drizzling down. There is a nod to the tradition of envelope art; Picasso’s postcard to Cocteau and there are the hand drawn details of local landmarks such as lanterns, balconies, palm trees and idiosyncratic cultural objects that give different localities their identity. And when we were all isolating in our homes who didn’t want to imagine being somewhere else, carefree on a holiday, feeling the sun, hearing the sea staying in a unique boutique hotel? As these works are so geographical in their concept they make for unique artworks to feature in independent boutique hotels looking for originality and individuality. Original artworks make an immediate impression for guests that your hotel is stylishly unique with bespoke imagery, visitors enjoy hotels who have relationships with artists giving them the feel that the hotel is more than just accommodation, it elevates them to centres of culture.

Mark said “During my tenure as the Official Artist for Formula 1, I travelled extensively staying in many of the top Boutique hotels across the globe. As it is an environment, I enjoy I was keen to develop collaborative relationships within the hotel industry showcasing my unique affordable pieces and to move away from more generic, bland corporate work that can lack vitality and creativity”. Although the “Journeys” at the moment focus on the locations of Monaco, Venice, Florence, Oman, UAE, Helsinki and Amsterdam, he would be delighted to embark on new works featuring other cities and locations which would suit any hotel throughout the world. Apart from his series “Journeys” which will be available to purchase at the Independent Hotel Show; Mark is also proud to launch his project “Around the World in 80 Hotels” where he seeks to find accommodation in exchange for a bespoke 1 metre square original mixed media artwork for the participating hotel to keep and display. The artwork will feature local sustainable materials and diverse sources of inspiration to firmly place the independent hotel within its environment and connect it with the surrounding landscape and cultural traditions. For more information please visit: www.markdickensfineart.com

Independent Hotel Show Preview

Stand 1766

Drop-in laundry advice from Girbau UK at the Independent Hotel Show Girbau UK is offering hoteliers drop-in laundry advice on stand 1360 at the Independent Hotel Show, taking place 4-5 October at Olympia, London. Hospitality laundry experts from Girbau UK will be on hand to help hoteliers easily assess the options for bringing all or part of their laundry service in-house, taking 100% control of turnaround times, stocks and quality of finish while achieving real savings of between 25% and 45%. For a small to medium-sized establishment, a towel laundry may be the best starting point and can deliver a return on investment in as little as 12 months. The Girbau Laundry Design Service offers a detailed survey and installation plans to optimise laundry flows and efficiency for your hospitality business. Girbau laundry equipment for hotels includes energy efficient HS washers, ED Eco-dryers and high quality, high productivity PB Series ironers. Designed to lower water and energy consumption, HS series washers feature automatic chemical dosing, high-speed spinning, unmatched durability and a high degree of programmability.

Their market- leading centrifugal spin force of up to 400G throughout the spin cycle leaves laundry with residual moisture levels of less than 50% for faster, energy-saving drying. ED series dryers ensure all items including delicates are dried safely, uniformly and cost-effectively. Designed to be more energy efficient than any other conventional dryer, they feature Transflow technology, a combination of radial and axial airflow for maximum efficiency, reduced cycle times and lower energy costs. Cabinet insulation and a double-glazed door further optimise energy efficiency. The Girbau Group is a global, family-owned company renowned for quality, reliability, affordability and engineering excellence. It has more than 60 years’ experience in helping the hospitality sector to design, set up and operate on-premise laundries. For more information visit: www.girbau.co.uk

Quality hardware & ﬁttings inspired by a generation Quality hardware & in the yacht industry ﬁttings inspired by a generation in the yacht industry

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a catalogue sales@timage.co.uk • www.timage.co.uk • +44 (0) 1376 343087

INSIGHT TRENDS NEW PRODUCTS NETWORKING

27-29 SEPTEMBER 2021 OLYMPIA LONDON

A FEAST OF IDEAS

The Restaurant Show Professionals across the hospitality industry will be coming together once again this September (27th – 29th) as The Restaurant Show, featuring Catering Equipment Expo, returns to Olympia London with a remit of helping the industry come back stronger than ever. Hundreds of products are expected to light up the show floor as exhibitors from the worlds of food, drink, tableware, technology and equipment make their long-awaited return to live events.

time high pre-Covid, the demand for beautiful and exciting spaces is expected to rise again.

Big name exhibitors preparing for the show include Compass Group, Churchill China, OpenTable, Il Gelato di Ariela and UberEats alongside:

SumUp are the software gurus behind Goodtill (Stand GD21), providers of iPad POS solutions. Offering an interactive interface, stock management and external integrations (including Xero and Deliveroo), by improving service, Goodtill is revolutionising the customer experience.

Innovators of wine and champagne preservation, Bermar (Stand GH29) will be showcasing their specialised technology which allows hoteliers and restauranteurs to ‘reseal’ bottles of still and sparkling wine, extending their lifespan from hours to three weeks.

The Freedown Food Company (Stand GE11) imports exceptional meats from around the world, including Japanese Wagyu. With provenance and sustainability now growing concerns for customers, offering quality cuts from trustworthy sources has never been more important.

Masters in intelligent design, Dawnvale (Stand GD20) has spent years fitting out award-winning bars and restaurants. With the popularity of experiential sites hitting an all-

The buzz of the show floor will be complemented by a stellar line-up of free-to-attend live talks and events on the BigHospitality Live stage. From technology

to future trends, industry experts will be debating and discussing the most pressing issues of the day backed by the latest insight from Lumina Intelligence. Brexit, climate change, the skills shortage and future-proofing against unexpected crises such as the Coronavirus pandemic will be recurring themes throughout the live programme as industry heads tackle business-critical issues. The Restaurant Show, featuring Catering Equipment Expo is supported by BigHospitality, Morning Advertiser and Lumina Intelligence, allowing the award-winning team at William Reed to harness the best industry knowledge and expertise to continue The Restaurant Show’s legacy as the destination for insight, innovation and inspiration. Visitors to The Restaurant Show can find out more and register for their free badge via the website therestaurantshow.co.uk

The Restaurant Show Preview

Nelson at 2021 Restaurant Show - Stand GE59 Kitchen Design Having designed and installed hundreds of restaurant kitchens over the years, Nelson has built a reputation for devising solutions which can range from the complex requirements of high-end restaurants to the more modest needs of high street eateries. A fully modular Waldorf Bold cooking suite will be showcased. This heavy-duty equipment series features sleek, clean lines within a totally bespoke, mix and match design enabling the ultimate cook line or island suite configuration to be created within a seamless workspace. Design Advice Desk Members of Nelson’s design team will be available to chat to restaurateurs throughout the show. Whether it’s suggesting ideas for a new project or whether it’s about looking.

for ways to improve a current kitchen’s efficiency, the team will be on hand to advise Warewashers Nelson’s own, highly specified Advantage warewasher range will share the stand. Designed to deliver the results restaurants need, these energy and water efficient machines offer outstanding reliability day after day. Warewashing systems Nelson will also show examples of its bespoke warewashing systems which supercharge efficiency and throughput to ensure that restaurants can keep pace with the busiest service. Amongst the warewashers on show are: - The super energy efficient AD55 pass through, complete with an integral steam

heat recovery system. This constitutes a major part of the machine’s energy efficiency features, accounting for significant electricity savings of up to 30%. - The ‘Diligence’ pot & utensil washer can process up to 60 baskets per hour and, with 7 available programmes, it can address anything from light soiling to the most resistant residues. Rinse water can be heated up to a maximum of 85°C to provide thorough disinfection. - The unique ‘Ergo’ which is positioned somewhere between an undercounter dishwasher and a pass-through with an ergonomic design making it unnecessary for the operator to bend. For more information please visit: www.commercialkitchens.co.uk

The Restaurant Show Preview

Benefits of digital ordering and loyalty By Hannah Brennan, Head of Marketing and Customer Success at Pepper Hannah spent five years in the marketing team at Wetherspoon, and now works with Pepper brands like GBK, Revolution Bars, Young’s pubs and more - developing their app strategies Get in touch with Hannah directly: hannah.brennan@pepperhq.com

Apps also offer the ability to offer upgrades and extras to meals, without feeling pushy. It’s very easy to add rosemary salt to chips, stick an egg in my burger and pop a side of onion rings in the basket - but asking those three questions at the table or till would feel like aggressive upselling. Not only does this mean more in sales for the venue, it also means that the customer is getting exactly what they want. Pepper’s Build-Your-Own feature takes this a step further - allowing hyper-customisation of products in a visually engaging way. Staffing Staff shortages are one of the most immediate challenges to the industry, but online ordering can help there, too. By giving the customer control of taking their own order, with Order to Table, or settling their bill, with Pay at Table, restaurants are automating processes that would otherwise require wait staff.

Here at Pepper, our apps deliver much more than just food and drink orders! Hospitality businesses in all verticals can benefit from using mobile ordering and loyalty. For many, online solutions were initially seen as a short-term solution for mandated table service during the pandemic. But many restaurants, pubs and QSRs are now looking for fully integrated, long-term tech partners to truly digitalise their customer journeys.

And it benefits the customer, too. 30% of consumers get frustrated when they struggle to get their servers’ attention, and 18% get frustrated when they are being rushed to place their order. (CGA, 2021)

Pepper customers also report that the ease of placing orders via an app means that customers will often order extra drinks, or more side dishes, compared to traditional table service or order-at-counter. For small venues, having customers sitting down and placing orders at their tables can really help keep walkways clear, meaning wait-staff get food out quicker and there is less crowding around the bar and entrances or exits. Loyalty When experimenting with how to keep customers coming back, an app is a musthave. It means marketers have data on when specific customers visit, what they buy and what could tempt them back in. This approach is called ‘surprise and delight’; customers who use the app know they’re in with a chance of being rewarded with a free pint, or dessert, or kid’s meal - whatever is relevant to them. 87% of consumers are open to brands monitoring details of their activity if it leads to more personalised rewards, and it can be a key play for marketers when trying to boost sales in quieter dayparts or seasons. (Bond Brand Loyalty, 2018)

But with bar and counter service returning, what are the benefits to a business that continues to encourage customers to engage with online ordering? Profitability At a time when margins and profits are being squeezed harder than ever, apps and web-solutions are one way to drive revenue. Industry research suggests an 18% increase in customer spend for online orders (Upserve, 2020), and that trend is echoed across Pepper’s clients. This increase in Average Transaction Value (ATV) isn’t just generated from selling a higher volume of product per order. Customers who can browse an app are more likely to swap into premium products. For example, when asked by a waiter which gin or wine they’d like, many consumers will opt for the house to save time - but, they’ll browse when placing an app order.

The Restaurant Show Preview

Persistent loyalty schemes, like stamp cards or points that can be spent as currency, are another approach. These are a fantastic way to encourage customers to keep visiting you, rather than your competitor next door, as they strive to reach that next reward. In the QSR world, this loyalty approach is often used without ordering. Customers can order as the counter at normal, but present their app for scanning, to collect their loyalty stamp. It means that the marketing team still collect that data on frequency of visit, spend and customer behaviour. Marketing Apps deliver real value to marketers. By collecting ordering data, restaurateurs gain a deeper understanding of who their customers are, when they visit and how they spend. This understanding feeds and underpins the wider marketing strategy. Which products are most important to our very loyal customers? Which dayparts present a real opportunity to grow sales? What are the operational benefits to higher app sales at peak times? Apps also offer a competitive advantage. Not every business has the support of an experienced tech company, like Pepper, and having the best app among your competitors can make you stand out to customers. With the rise of third party delivery services - offering a seamless Click & Collect experience that grants loyalty awards is also one way to save on commission. Lastly, the app offers a space to mention wider marketing messages. Everyone placing an order will see you promoting local events, new products, the brand story the app becomes an extension of the printed and social media marketing. So, why Pepper? As well as our fantastic client base, 6+ years’ of experience and brilliant product, Pepper has one of the best teams in the industry. We recruit within hospitality, and our clients are at the centre of everything we do. In fact, you can meet the team at The Restaurant Show! To hear more about Pepper directly from them, head over to stand GB29. We hope to see you there! Find out more about Pepper at www.pepperhq.com

The Restaurant Show Preview

The Restaurant Show - Stand GE61

Olympia London, 27th - 29th September Stand GE61 36

The Restaurant Show Whether you’re turning your passion into a product or your creation into a career, your start-up business is about more than just a vision, it’s about your venture! It’s about creating an atmosphere that feels welcoming, developing a brand that people recognise and creating an experience your customers will remember. Playing music can be an important part of this, and can help create an environment that both your customers and staff enjoy. It can help to enhance the atmosphere, define your brand and can be highly beneficial to both your business and your workforce. If you are going to introduce music, or if you are already using music in your business, you’ll usually need a music licence. By purchasing TheMusicLicence you are supporting the future of music by helping to ensure its creators are fairly rewarded for their work. TheMusicLicence covers virtually all commercially released music available – millions of songs & recordings, including the most popular & well-loved music, not just from the UK, but globally, allowing you to choose the music that reflects you and your customers in your new venture.

Are you attending The Restaurant Show at Olympia London from 27th to 29th September? Why not come along and visit us on Stand GE61 to learn how music could help to set the tone, boost the mood and create a more upbeat atmosphere in your restaurant. Put the power of music at the heart of your restaurant with TheMusicLicence.

0800 0868 803 8am – 6pm, Monday – Friday

pplprs.co.uk/release-the-rhythm 37

Whatever the project… rs a B

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0115 965 9030 info@contractfurniture.co.uk www.contractfurniture.co.uk

Fusing Function with Style Dressing the very best in hospitality with collections to suit every taste The hospitality industry is coming back to life like never before with chefs, hotels, restaurants and beyond all looking to make their mark and impress their long-awaited customers in this new era of hospitality. From mouth-watering dishes to stunning restaurant interiors, it’s all in the detail — so why fall short with your uniform? At the forefront in culinary and hospitality apparel, Chef Works is one of the industry leaders in the design, development, and management of hospitality uniform programs across the globe with their two respected brands: Chef Works and Bragard. Dedicated to delivering a fit-for-purpose solution that suits all hospitality businesses, Chef Works and Bragard understand how important uniform is to customer brand

perception alongside the ability to add to the uniform with new starters. Uniform is certainly not about fast fashion, but rather continuity, quality and wearability.

With sleek and modern features like mois Cool Vent™ fabrics technology, you’ll stay cool in the kitchen whilst looking your best during every service.

Command your kitchen

Classic to modern, complete your look

As the modern chef continues to evolve, so to do Chef Works and Bragard’s extensive chef coat collections. Whether you are building a strong uniform foundation with their essential options or choosing from their refined range of luxurious fabrics and polished details for your executive team – there is a look for everyone in the kitchen to the Front of House and even beyond F&B.

Growing beyond the kitchen, these established brands offer a large ready-to-wear collection of fit-for-purpose aprons, shirts, trousers, suiting and accessories that are stylish, comfortable and durable completing the look of all hospitality professionals. Their team of consultants are on hand to help you make the appropriate choices to suit your property and team.

Having the right first impression is key and dressing their many hospitality customers has given Chef Works decades of input from culinary icons. This insight has assisted in creating a line of chef coats that range from modern and edgy to timeless classics. ture-wicking

Get to know the best in hospitality uniform with Chef Works and Bragard UK and request an appointment to view the collection www.chefworks.co.uk email: orders@chefworks.co.uk or call: +44 113 256 8677

The Restaurant Show Preview

European Pizza and Pasta Show celebrates 5 years Headline Speaker Announced Join us and celebrate the old, the new, the best and the tastiest – the one and only – Pizza! London’s Olympia National Hall will once again host The European Pizza and Pasta Show Live on 18-19 October 2021. Organised in association with PAPA-Pizza, Pasta and Italian Food Association, UK and with the support of Visit Britain, the event is a leading B2B meeting of one of the largest UK F&B industry segments – Pizza, Pasta and Italian food. Visited by 4,000 key buyers, the event showcases the latest products and technology for restaurants, pubs, cafés, takeaways, dark and shared kitchens, hotels, catering companies, as well as wholesalers, supermarkets, grocery stores and delicatessen from across the UK and Europe. Celebrating 5 years from its launch, we reflect on the event’s prominence: “With so much competition, the industry’s chefs and developers are always keen to find

the next big thing. British Baker visited the European Pizza and Pasta Show to find out what’s hot in pizza. As the late Freddie Mercury once sang “I want it all, and I want it now”. That’s pretty much how Brits feel when it comes to pizza. Luckily, the industry is responding!’ Amy North, British Baker

Ajmal is the Director of Boss Pizza – a pizza company that has ambitious national expansion plans. He is also the owner of the biggest takeaway operation in Britain and has featured in BBC2’s Best of British takeaways, BBC 1, Channel 4 Dispatches and many more!

Challenging the norms of today, The European Pizza and Pasta Show is an integral showcase for invention and origination - a stage for the world leading chefs to bring their expertise and skills in support of the industry. From cooking master classes, to the European Pizza Championship and the PAPA Pizza Chef of the Year Final, the event brings together industry leaders in 20 sessions to discuss the present and the future of our industry.

“This is a very positive show, with more pizza makers attending this year and the show is a good meeting point for those in the industry... an excellent platform for launching new products.” Antimo Caputo, MD, Antimo Caputo srl

The 2021 edition Headline Speaker – Ajmal Mushtaq is the UK’s leading authority on the Takeaway Sector. He writes for many of the UK’s leading trade magazines and is a regular feature on television / news for his expert views.

Sponsored by Molino Caputo, GI Metal, Jestic, PeppaCo, SaltWell and Petra Srl, the event will unite industry and market, delivering 2 days of excitement and innovation on stage – with the best chefs showing us how to through the dough and how to achieve the best taste cooking one of the oldest pies known to mankind! www.pizzapastashow.com

Designs for a Cleaner, Safer & More Sustainable Environment At Glasdon, we have over 60 years’ experience in designing, manufacturing and supplying essential products which can improve spaces, enhance site safety and help to support waste management systems and recycling. Glasdon UK serves over 50,000 customers throughout the whole of the UK. As a company, we are committed to constantly evolving, to meet the specialised demands of our customers. Glasdon are passionate about the environment and committed to improving our environmental impact. Dedicated to integrating sustainable and ethical practice into our day-to-day activities, Glasdon aim to be an economically, environmentally, and socially responsible member of the local and global community.

New product development has been a defining element throughout our history. We are continually enhancing our product range and pave the way in the market by introducing unique products. Working together with our innovative design team, we want to provide real world solutions, tailored to meeting our customers’ needs. We design our products to have a long service life and wherever possible they are made using recycled and recyclable materials. Researching and implementing new sustainable technologies and manufacturing processes allows us to achieve this. The vast majority of our products are proudly manufactured and assembled in the United Kingdom which helps ensure our carbon footprint is kept to a minimum.

Assisting with implementing practices to help keep areas tidy and litter free, Glasdon have a large selection of indoor and outdoor waste and recycling containers, available in a selection of styles, sizes and colours to suit all requirements. Create inviting and sustainable outdoor spaces where you need to with seats, benches and picnic tables manufactured from recycled materials. Glasdon Enviropol® material is predominantly produced from post-consumer polyethylene and polypropylene. This means the Enviropol slats on one of our seating products could contain as many as 102,420 recycled bottle caps! For more information, visit our website www.glasdon.com to view our full product range, or contact our sales team sales@glasdon-uk.co.uk

To view the full range of high quality, durable and sustainable products, visit:

www.glasdon.com

The importance of hygiene in hospitality Whilst hygiene has always been important to hotel and restaurant guests, Covid-19 has put cleanliness in the spotlight as people grow more conscious about the effects of hygiene standards on their health. Kärcher steam cleaners and mops offer outstanding solutions for everyday challenges in the hospitality industry. When managed to the top standard, hygiene is not always noticed however when managed poorly it quickly comes under the microscope, something that has been intensified by Covid-19. For example, a study by P&G Professional found that a quarter of holidaymakers say they would be put off a hotel within ‘seconds’ if the cleanliness was not up to scratch and despite nearly 18 months of travel restrictions, half of adults would be put off making a hotel booking if they were not confident in the hotel’s hygiene. Cleaning tools and processes that help to prevent the spread of germs are essential to keep guests safe and happy. Kärcher steam cleaners and mops kill 99.999% of enveloped viruses* and 99.9% of bacteria** without the need for harsh chemicals or scrubbing, when used properly. The power

of steam is perfect for general hygiene on hard floors and most other surfaces around restaurants, hotels and leisure facilities. Steam cleaner Hotels and restaurants are constantly welcoming new people, bringing a host of germs and bacteria with them. Steam cleaners are a good choice for tackling bacteria at a low cost because they only require the use of water that is heated to an incredibly high temperature to kill bacteria on hard floors. This method of cleaning produces the same, if not better, cleaning results than the use of harsh or hazardous chemicals which helps to protect the surface being treated along with the health of the operator. Kärcher’s SG 4/4 steam cleaner provides deep and hygienic cleaning with a steam

pressure of four bar and wide range of accessories making it equally suited to detailed work around kitchen appliances and bathroom fittings as it is to cleaning floors and walls. Hospitality managers can enjoy using one simple tool to practically clean their entire venue from top to bottom. Thanks to its two-tank system, the machine can be used continuously for long periods with a total volume of four litres. In addition, the VapoHydro means the steam level can be infinitely adjusted to the cleaning task at hand, from full steam to a hot water jet to dissolve even stubborn dirt and grease. Steam vacuum cleaners Hotels and restaurants are constantly welcoming new people, bringing a host of germs and bacteria with them. Steam cleaners are a good choice for tackling

Commercial Cleaning & Hygiene

bacteria at a low cost because they only require the use of water that is heated to an incredibly high temperature to kill bacteria on hard floors. This method of cleaning produces the same, if not better, cleaning results than the use of harsh or hazardous chemicals which helps to protect the surface being treated along with the health of the operator. Kärcher’s SG 4/4 steam cleaner provides deep and hygienic cleaning with a steam pressure of four bar and wide range of accessories making it equally suited to detailed work around kitchen appliances and bathroom fittings as it is to cleaning floors and walls. Hospitality managers can enjoy using one simple tool to practically clean their entire venue from top to bottom. Thanks to its two-tank system, the machine can be used continuously for long periods with a total volume of four litres. In addition, the VapoHydro means the steam level can be infinitely adjusted to the cleaning task at hand, from full steam to a hot water jet to dissolve even stubborn dirt and grease. Steam vacuum cleaners As we start moving into cooler climates, mold and mildew will begin to appear more frequently as they thrive in cold, damp environments. Steam is the perfect solution for fighting mold which can be particularly unsightly for guests to see. Kärcher’s SGV 6/5 vacuum cleaner is an innovative steam-generating vacuum with six bar steam for easy deep cleaning and hygiene critical environments. The wet & dry function helps to cut through grease, fat and dirt, and the machine instantly dries the area being cleaned making it perfect for mouldinfected areas to prevent damp. With short heating up times and all accessories kept close to hand, the SGV combines superb cleaning performance with high convenience Floors are a particular challenge to keep clean as food and drink spills are a regular occurrence and the SGV 8/5 is the perfect solution. Whilst detergents are not necessary, it allows for the option which is ideal for cleaning large areas like floors, or where a shine or fragrance is preferred. The high handle and large wheels on the machine make it easy to manoeuvre and the long 4m suction hose allows the machine to be left outside the room being cleaned to ensure all corners are reached. The machines unique self-clean function ensures the machine itself is also fully cleaned after each use. Hotel and restaurant guests will appreciate the level of cleanliness that steam cleaners provide and hospitality managers will be able to enjoy the low-cost and effective results achieved without the need for detergents. This also brings peace of mind that necessary precautions have been taken to prevent the spread of illness which is so pinnacle to the industry. www.kaercher.com

Commercial Cleaning & Hygiene

Willmop, revolutionising floor cleaning There has never been a more critical time to ensure that your floors are kept free of germs, bacteria, COVID-19 and other viruses as well as being clean and fresh. The Willmop 50 is a high performing machine that kills more than 97% of bacteria, germs and viruses, including Covid-19, and has the flexibility of a floor-mop with the performance of a Scrubber Dryer. The machine can be used with chemicals and water; if fitted with the Ecoray cleaning system, an innovative ultraviolet light system can be deployed to destroy any microorganism with or without chemicals. The benefits of the Willmop 50 : - Through its innovative and unique flexible joint, the control handle remains upright when released - LED light system simplifies operating under furniture - It is quick to use and saves time: 4 minutes of use equates to 55 minutes of traditional mopping

- The machine can kill more than 97% of bacteria, germs and viruses

reputation for quality, care and, attention to the specific needs of each individual client.

- It is easy and intuitive to use, with little training needed

We have a range of equipment, including the TSM Grande Brio family of scrubber dryers and Willmop Tools, together with offerrings from other quality manufacturers such as SEBO, Lindhaus, LAVOR Pro, Truvox and more.

- It has 360o steering giving excellent manoeuvrability, even in the tightest areas - Detachable solution and recovery tanks and, battery - A virtually continuous workflow as you can quickly swap the battery while operating the machine - Cordless and powered by lithium ION batteries giving a run-time of upto 75 minutes - Its high-performing vacuum system minimises slip and fall hazards - It can be easily transported on wheels The Willmop was brought to the UK market by Hooper Services Ltd, a family owned and run company that has been operating for more than 30 years, with an enviable

Our Technical Team strive to work closely with individual clients, to implement the most appropriate cleaning solutions suiting their needs and budget, utilising innovative products, providing resilience and reliability. Once supplied, our in-house professional Service Team provide planned and reactive maintenance as well as full training at the point of delivery and, ad hoc advice to keep your equipment working as effectively as possible. We stock a full range of chemical and janitorial products; during the pandemic, we have researched and sourced infection control products and systems for a variety of clients, including County Councils, Local Authorities, care-homes, independent schools, academies and universities and, the NHS. Hooper Services Ltd is proud to be a supplier to long-standing clients such as Hampshire County Council, Portsmouth and Southampton City Councils, ESPO, Herts Fullstop, Kent County Supplies, Hampshire Fire and Rescue. No client is too big or too small to receive quality attention and advice. The Hooper’s Team can help with all your cleaning needs with their: - Extensive range of cleaning equipment, including Scrubber Dryers, Vacuum Cleaners, foggers and other cleaning machines for all sizes of organisation - Chemicals and janitorial supplies, alongside personal protective equipment to ensure that everyone remains safe. - A dedicated team of engineers to service all your cleaning equipment - Competitively priced domestic appliances such as washing machines, dishwashers and fridges and freezers to meet your budgets Call Hooper Services today to find out how the Willmop 50 can revolutionise your floor cleaning. Call: 023 9263 0276 Email: sales@hooperservices.co.uk Website: www.hooperservices.co.uk

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Turning a hotel room into a master bedroom. We’ve always had an extensive range of high quality bedlinen for the Hotel trade. The Hotel Superior Egyptian 400 thread sateen bedlinen is widely used by five-star hotels due to its easy-care finish. It’s also ideal for heavy and frequent laundering. Other popular linen includes the Hotel Classic Egyptian 300 thread sateen and the Easy Care Luxury 300 thread Polycotton sateen bedlinen.

We have an exceptional range of Duvets and Pillows which include Down Feel Microfibre/Cotton Percale and Natural Goose Feather and Down. We’re offering ‘Warm Welcome’ readers 20% discount on all bedding and the full range of bathroom products too. Just use the code: WW20 at checkout.

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Redesigning Hospitality to thrive in a post-Covid world The COVID-19 pandemic has had an unprecedented effect on the hospitality industry, which has arguably borne the brunt of the trading difficulties and economic measures to this point. Looking ahead, this hard-hit industry has been given a once-in-a-lifetime chance to embrace the opportunities that lie ahead and evolve to meet the changing market landscape. Industville offer a huge range of stylish lighting solutions and their expert team have a vast amount of experience working on commercial projects from small coffee shops to large hotels. Looking at lighting design as part of the bigger picture, they understand that interiors play a vital role in improving the customer experience and that lighting is an important consideration within this. With many factors to consider, Marketa Rypacek, Managing Director at Industville Ltd, shares her expert advice; Enticing Customers Back Not only are businesses facing economic challenges, but psychological ones too. Marketa comments “We must all now adapt to new guidelines, standards and values which have and will continue to influence our social behaviour, and hence our behaviour as consumers.” One of the most significant changes is in terms of priority – a

survey by McKinsey in June found that, in the UK, dining in a restaurant was one of the least-popular activities in the short term for consumers. However, there are also some positive shifts in consumer behaviour due to the pandemic that offer the hospitality industry tremendous opportunities. Studies have found that consumer loyalty has been eroded, as customers seek to find businesses that align with their beliefs. These include: - Care: 18% of UK customers have chosen a new business because of how it cares for the safety of its employees (McKinsey). - Local: 52% of business leaders are expecting increased consumer support for local businesses (CGA). - Sustainable: 33% of consumers say the sustainable sourcing of ingredients is more

Interior Design & Decor

important to them now than it was prelockdown (CGA). What hospitality customers want and expect has notably shifted in the wake of this ‘new normal’. As a result, it is not enough for hospitality businesses to simply open their doors and expect business as usual. Restaurants, hotels, cafes, clubs and so on, must embrace the opportunities that lie ahead and adapt their practices to satisfy these new customer requirements. Embrace the Hard Reset The coronavirus pandemic has made hospitality businesses rethink their processes and proposition. Marketa adds “The hospitality industry has been forced to press the hard reset button, and consequently has been given the opportunity to start over. It’s a chance for companies to make fundamental changes to how they run their business and I truly believe what’s

just as important, is how these changes are represented when it comes to the new customer experience.” Marketa continues “At the most basic level, layouts need to be reimagined in the wake of new restrictions and requirements. Social distancing must be workable for your location, both in terms of customers or guests and employees.” Rethinking Hospitality Design for the Modern Consumer Whilst it can be tempting to try and keep as high a capacity as is possible, customers and staff must feel safe and protected at all times. Otherwise, people will not want to enter. Marketa advises “The measures businesses have taken need to be clearly visible and explained to facilitate this return to trading.” Looking beyond safety, hospitality companies must reconsider their customer experience in light of recent changes. Marketa adds “At Industville, we understand just how much the interior of a hospitality business contributes to the customer experience, which is now more important than ever.

features of the room are highlighted, from ceiling to floor. Embrace the whole range of lighting sources available from pendant lights, recessed lights and chandeliers, to track lighting, lamps and spot lighting. I advise customers to vary the lighting in a room to create little pockets and pools of light. Accent lighting can then be used to highlight a piece of artwork, plants or architectural features in the room. At Industville, our exclusive finishes are available in an array of lighting options, making it easy to mix and match different lights to create a layered yet coordinated scheme throughout your space.” Your lighting should reflect your brand story and hence you will want to use lighting

made from the highest quality materials. Not only will this enhance the overall atmosphere, it can improve perceptions of your brand, giving it individual flair. Marketa explains “At Industville all of our lights are handcrafted from quality materials such as pure brass or copper. Investing in quality also means the lights will last longer and with energy consumption levels likely to be high in hotels, bars and restaurants, this is something to bear in mind. Industville bulbs utilise eco-friendly, cost-effective LED technology making them both practical and stylish.” For more information please visit: www.industville.co.uk

The post-COVID, modern consumer expects the businesses they interact with to stand for something they believe in, whether it’s supporting the local community by using local suppliers for example, or perhaps committing to a company ethos of reducing environmental impact. Showcasing those company values through your interior is vitally important, especially when trying to entice consumers back to your location.” Hospitality companies must install confidence with social distancing measures and safety guidelines whilst creating a hospitable environment in which customers can relax and enjoy each other’s company once more. From the moment guests walk through your door to the reception or entrance, they begin to notice various aspects that contribute towards shaping their all-important first impression; therefore, your choice of lighting can significantly affect the way they view your establishment. Marketa advises “The key here is to maintain the brand concept of your hotel, bar or restaurant. Lighting should be used to create a luxurious and welcoming feel, resulting in a place your customers will want to spend time in and return to. To achieve this, lighting should be approached in a layered manner. This ensures all the architectural and design

Interior Design & Decor

Grantley Hall, Ripon A stunning destination for rest and relaxation, Grantley Hall is a luxurious hotel boasting elite fitness and spa facilities, along with restaurants onsite, set within beautiful surroundings. The historical 17th-century Palladian manor house is positioned within beautiful parkland and manicured gardens in the heart of the Ripon countryside, in Yorkshire. For those guests taking advantage of the hotel’s beautiful accommodation or spa facilities, a timeless yet contemporary space will greet them featuring natural surfaces, calming textures and the beauty of Havwoods’ wood flooring. Havwoods’ The Italian Collection products were used in the interiors of the hotel as the flooring needed to provide a classical luxury feel, with the essence of contemporary style. The chevron boards of The Italian Collection provided the perfect solution, especially when considering that the new flooring would need to work within existing floor levels in certain areas of the project. The superior quality look and feel proved an ideal choice within the Grade II listed interiors, as well as the brand new, modern interiors.

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About Havwoods Founded in 1975 Havwoods has become Britain’s foremost wood flooring company supplying architects, interior designers, and residential customers. Havwoods wood flooring can be found in the finest restaurants and hotels around the world, and their clients are offered a continuously evolving range of high-quality flooring designs creating spaces which are not just functional but beautiful. Environment and sustainability are in the heart of Havwoods which is why their products are sourced only from sustainably managed forests. Havwoods’ sophisticated showrooms offer an exclusive, personal wood flooring experience providing customers with a first-class consultation and an opportunity to see and touch the wood flooring options in large panels.

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Interior Design & Decor

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Marlborough Sauvignon Blanc is a firm favourite with consumers – an easy drinking, approachable and affordable wine which ticks all boxes. Lanchester Wines’ Director of Sales, Mark Roberts, was facing a potential crisis when it became apparent that Marlborough’s 2021 vintage was going to have incredibly small yields. To make matters worse, such was the popularity of the previous vintage that there was nothing left from 2020:

SAUVIGNON BLANC

“The challenge for us at Lanchester Wines is that we would normally buy around 1million litres of Marlborough Sauvignon Blanc a year, plus around 200,000 to 250,000 litres of non-Marlborough Sauvignon from areas like Nelson and Martinborough. This fills our range of Sauvignon Blancs, and own label brands for our on and off trade customers. The 2021 vintage is excellent for quality, but the yields were incredibly low due to the early spring frosts. So, there’s high demand and very low supply, plus there’s a lack of residual stock left from previous vintages which might otherwise be blended in. “We have had a good relationship with New Zealand for a long time and none of my contacts there could find wine available in bulk, which wasn’t astronomically priced. Some of the bigger wine companies paid in advance for grapes when they were just budding, because they knew their own estate production was going to be too low to supply their own brands. Those branded wines that are bottled in New Zealand are going to shoot up in price, around 25% higher than previous vintages. Plus shipping and processing costs have risen by around 7% this year because of the pandemic, so the price to the on trade consumer (on the wine list) could have been as much as £6 to £7 per bottle more for the same wine.

“Although we have faced increased costs across the business, we really want to avoid passing those on to our customers, as we’re well aware that they are only just reopening for business and also facing a rise in costs themselves. We have a loyal customer base and we have to find a solution that works for everyone. “My first thought was to go to South Africa as I thought it was best placed to replicate the style we were after. We’re not replacing our Marlborough Sauvignon Blancs, because they will always be a consumer favourite, but we needed to find something to help our customers satisfy their own customers. We’re excited to launch our first South African Sauvignon Blanc next month in our new Moloko Bay label.

CMY

“South Africa has had a really tough time over the last year or so, with domestic alcohol bans and even exports being stopped at one point, so it was important to support the country.”

Fresh and zesty with tropical fruit and green apple, exactly what you’d expect from a classic Sauvignon Blanc N E W F R O M L A N C H E S T E R WI N E S

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Pubs overpay on business rates by £570 million, says BBPA Trade association says ‘radical’ overhaul of rates system needed post-COVID in consultation with Treasury The British Beer & Pub Association, the leading trade association representing brewers and pubs, has revealed that pubs overpay their fair share of Business Rates by £570 million a year. According to the trade association, the pub sector in the UK pays 2.5% of all business rates, despite accounting for just 0.5% of rateable turnover – causing it to overpay £570 million. To aid the recovery of pubs post-COVID, who were forced to close during three separate lockdowns and still operate under heavy restrictions until recently, the BBPA is urging the Government to radically overhaul the Business Rates system. 60

The call from the trade association comes as it responded today to HM Treasury’s consultation on Business Rates revaluations, and in particular revaluating Business Rates every three years. According to the BBPA in its response to the consultation, the multiplier (the rate in the pound that is then multiplied by the rateable value of a property to produce its annual rates bill) has increased to a ‘staggering’ 51.2p today from 34.8p in the early 90s. The BBPA therefore welcomes the Government’s aim to provide more regular revaluations for pubs in principle in the hope it will result in fairer rates for pubs due to more regular re-evaluations. However, it has concerns that the proposed changes to the current system of reevaluations will mean rates payers have

Beer & Wine

to pay in order to access a better and more transparent tax regime, which is irresponsible. Ultimately, the Business Rates regime needs radical change, which is why the BBPA is backing the Long Live The Local campaign, which is calling for Government investment in pubs by reforming Business Rates, in addition to VAT and Beer Duty. A British Beer & Pub Association spokesperson said: “As things stand, pubs will overpay on Business Rates to the tune of £570 million a year. The bill for this will come through the post once the current relief on Business Rates ends in March 2022. “Pubs overpaying on their business rates is fundamentally wrong. Especially as they were one of the most affected sectors by Covid and lockdowns. The Government

should be supporting pubs’ recovery, not punishing them. “As our sector begins its recovery, now is the time for radical reform of Business Rates. “While increasing the number of Business Rates revaluations to every three years would be helpful in principle, the proposals from Treasury would mean rate payers have to pay in order to access a better tax regime, which isn’t right. “Root and branch reform of Business Rates is essential to the future of our sector, which is why we are supporting the Long Live The Local campaign calling for reform of Business Rates in addition to reforming VAT and Beer Duty.” For more information please visit: www.longlivethelocal.pub

Beer & Wine

Quality counts when it comes to bagasse Despite competitors dropping the weight of their bagasse offering in order to keep prices down, Herald continues to present a stronger product, ensuring its customers can maintain the supply of a premium choice to takeaways and fast food outlets around the UK. The disposables manufacturer and supplier is resolute in its commitment to supplying only the best quality bagasse products. Managing director of Herald, Yogesh Patel explains: “It’s a false economy to provide customers with anything but stock of a substantial weight as you run the risk of affecting the final food offering and jeopardising the opportunity for repeat business. “These disposables are used for a wide variety of hot dishes and sauces. If the container isn’t heavy enough, the heat of the food will break the packaging down running the risk of accidents and spillages and spoiling the overall enjoyment of the meal. The preferred option should always be to go with quality in order to give the end-user the best experience.” Herald’s bagasse selection forms part of its biodegradable product range and includes square, round and rectangle plates, in varying sizes, along with bowls, containers and hot boxes.

The latter particularly appeal to the food to go market and those who supply to takeaway and fast food outlets. Yogesh adds: “We regularly review our product offering to make sure we are offering quality, current products that reflect the demands and needs of our wide customer base. Our sturdy bagasse range sits alongside our wood, cornstarch and plastic offerings to give the most varied choice.” Herald has aimed to stay ahead of the trend for environmentally friendly and alternative

products over the last few years, introducing natural birchwood cutlery, stirrers and skewers and a cornstarch cutlery range. Always careful not to sacrifice quality for price, the supplier adheres to a standard, refusing to stock products that fall below a certain grade to protect the company’s reputation and its customers’ expectation. For further information on Herald and its products, please visit: www.heraldplastic.com or call 0208 507 7900.

CALL US NOW FOR OUR LATEST PRICES

Bagasse Give your customers the opportunity to choose a considered, eco-friendly alternative with Herald’s full range of bagasse and paper products.

& other eco-friendly products

From double wall hot cups to plates, bowls, chip trays and boxes, in a full range of sizes, Herald offers a wide and varied selection of biodegradable, quality ‘food to go’ disposables, allowing you to boost your eco-credentials while meeting customer demand for a more environmentally-friendly choice.

Call: 0208 507 7900 Email: sales@heraldplastic.com 63

Try a change of scene this autumn with Pride of Britain Hotels When autumn sets in there’s nothing cosier than a crackling log fire, a cocooning spa, a spoiling afternoon tea or simply a lost afternoon pottering around a pretty market town or curling up and reading a book. With Pride of Britain Hotels’ 50-strong collection of luxury properties, treat yourself to a muchdeserved change of scene with some pampering and fine dining thrown in. Cocooning coastal spa break at Seaham Hall, County Durham Overlooking Durham’s Heritage Coast, with its wide sandy beaches and crashing waves, Seaham Hall is an immaculately restored five-star Georgian country house. Set in 37 acres, the hotel has 21 luxuriously-appointed suites, a two-AA Rosette restaurant, The Dining Room, and Pan-Asian eatery, Ozone. The Serenity Spa is one of the largest hotel spas in the country yet feels intimate; it features a 20-metre pool, outdoor hot tubs and Zen Garden, plus a hydrotherapy pool. The four-night Sanctuary Spa Getaway gives guests a 25% reduction on B&B rates and includes Afternoon Tea on the day of arrival,

breakfast and three-course dinner in The Dining Room daily, and a 60-minute Temple Spa or Ishga spa treatment per guest. The price is from £766 pp (two sharing), including four nights’ half-board accommodation in a junior suite, 1 x 60-minute spa treatment and full use of the spa facilities. Available until 14th April 2022; excludes Christmas and other peak dates. Visit High Force Waterfall within the North Pennines Area of Outstanding Natural Beauty and the European Geopark or Hadrian’s Wall.

use of the spa facilities, and two dinners: a tasting menu in Michelin-starred Restaurant Hywel Jones and a three-course dinner in The Brasserie. The price is from £654 pp (two sharing); book Wednesday-Sunday, subject to availability. The Georgian city of Bath has recently received its second UNESCO World Heritage award, along with 10 other historic towns in Europe; Bath is the only location already to enjoy World Heritage Status. A new whisky bar at The Fife Arms

Romance near Bath – a city with double UNESCO status Set in 500 acres of parkland in Wiltshire, just six miles from Bath, Lucknam Park is an imposing Palladian mansion at the end of a mile-long tree-lined drive; the hotel features a Michelin-starred restaurant, award-winning spa and Equestrian Centre. The hotel’s twonight Romantic Escape includes overnight accommodation in a Country room with full English breakfast, a bouquet of flowers, half a bottle of champagne and chocolatecovered strawberries in-room on arrival, full

Located in the village of Braemar (home to the prestigious Highland Games), in the heart of Scotland’s Cairngorms National Park, The Fife Arms is a former Victorian coaching inn and is owned by Iwan and Manuela Wirth (co-presidents of the acclaimed Hauser & Wirth art galleries). The hotel displays over 16,000 works of art by local and globally-based artists and has 46 sumptuous guest bedrooms and suites. This autumn, discover the hotel’s newest addition, Bertie’s Whisky Bar inspired by Queen Victoria’s eldest son, King Edward VII, also known as Bertie. Beautifully illuminated in a soft amber glow, the new whisky bar embraces this muchloved monarch’s extravagance. Bertie’s is effectively a library of some of the world’s finest and rarest whiskies; guests are actively encouraged to discover, wander, browse – and taste! - the collection. Stay overnight from £434 per room/£217 pp (two sharing), including breakfast. The village of Braemar is just nine miles from HM The Queen’s Balmoral Estate and the hotel is within close proximity of more than a quarter of Scotland’s Munros; it is located within the Cairngorms National Park – the UK’s largest such national park. Tantalising tasting menu at Bedford Lodge Hotel & Spa, Newmarket Originally built as a Georgian hunting lodge for the 6th Duke of Bedford in the 18th century, Bedford Lodge Hotel & Spa in Newmarket, Suffolk, is located adjacent to some of the most famous paddocks and stables in the world. A day at Newmarket races is an obvious addition to a hotel stay, but the property is also close to Cambridge, Bury St. Edmunds, Ely and Elveden Forest for enjoyable day trips. The hotel’s Food Lovers’ Escape includes an overnight stay with a bottle of wine in-room on arrival, a five-

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course tasting menu at Squire’s Restaurant and a full English breakfast the following morning. The price is from £295 per couple (MondayThursday) or £330 per couple (Friday-Sunday), based on two sharing a King room. Inspired by Britain’s gold medal-winning Olympic Eventing team? Visit the famous Newmarket training grounds, go behind the scenes at a racing yard, meet some equine heroes and enjoy a guided tour of The National Stud Celebrate Bodysgallen Hall’s 40th anniversary with a lavish autumn stay With sweeping sea views, medieval lookout towers and antique-filled bedrooms, Bodysgallen Hall and Spa is a glorious oneoff and it is celebrating its 40th anniversary as a hotel this year. The delightful National Trust-owned country house hotel is situated in 200 acres of glorious grounds and is just three miles from the perfectly preserved Victorian seaside town of Llandudno. This autumn, go leaf peeping in the hotel’s gardens (which include a 17th century parterre, lily pond, rose garden and follies) and then enjoy a civilised afternoon tea in front of a roaring log fire. Stay overnight from £190 per room per night, including cooked breakfast and full use of the spa.

including breakfast, dinner, use of the facilities and complimentary soft drinks in the room’s mini bar. Valid Monday to Thursday. Hire canoes, paddleboards and rowing boats on the nearby River Stour for a day/half day, or hire bikes and pedal through the countryside. Art, ballet, and tennis in London this autumn Somerset House launches ‘Beano: The Art of Breaking the Rules’ (21 October 2021 – 6 March 2022; adult tickets £16 pp) – an exhibition which celebrates the world’s longest running comic The Beano. Many of the famous characters will be on show, including Dennis the Menace, Gnasher and Bananaman and there will be original comic drawings on display from leading artists and designers. At the Royal Opera House, Covent Garden, catch a live ballet performance as Romeo

and Juliet launches in October (5th October – 25th February 2022). At the Royal Albert Hall, in Kensington, the Champions Tennis (25-28 November 2021) will welcome Grand Slam Champions, World No.1 players and national icons to play competitive singles matches and entertaining doubles matches. John McEnroe, Pete Sampras, Bjorn Borg and Goran Ivanisevic have all played at the event in the past and the London event is the season finale for the ATP Champions Tour. Standard tickets from £24 pp. Stay in London at The Goring in Belgravia, The Capital Hotel in Knightsbridge or The Athenaeum Hotel & Residences on Piccadilly. To book a stay at the collection of 50 member properties, please call Pride of Britain Hotels on 0800 089 3929 or visit: www.prideofbritainhotels.com

The wild beauty of Snowdonia National Park is just 18 miles from the hotel. The park’s historic Snowdon Mountain Railway climbs to the summit of Wales’s highest mountain, Mount Snowdon, offering views across the sea to Ireland and back along the North Wales coast. Fine dining in Constable Country, North Essex With sweeping views over Dedham Vale and the Stour Valley, Maison Talbooth is a four AA Red Star country house hotel in Dedham, Essex. The hotel has just 12 bedrooms, each named after Britain’s greatest poets, so houses a maximum of 24 guests at any one time. The hotel’s Gourmet Getaway includes a pre-dinner glass of Moët Imperial Champagne before guests are whisked, in the hotel’s courtesy car, to the nearby Le Talbooth restaurant, which celebrates its 70th anniversary in 2022, for a gourmet dinner in an idyllic riverside setting. The next morning, after a leisurely breakfast, head to the pool house to use the hot tub and pool (heated year-round) or play tennis on a court overlooking the Vale. The Gourmet Getaway is from £220 pp (two sharing),

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Unforgettable holidays for the entire family at Hilton Lake Como New activities for all ages visiting Italy’s Iconic Lake Como now available Hilton Lake Como has introduced new summer activities for families to enjoy on and off the lake. Whether guests are looking for adventures on Italy’s iconic Lake Como, exploring local villages by boat or bike, staying active as a family or even leisurely cruising around the stunning location by Vespa, Hilton Lake Como is fully equipped to cater to families’ every need. Located a few minutes away from the city centre and shopping area, Hilton Lake Como is ideally situated nearby local attractions whilst still offering jaw-dropping views of Lake Como, in an oasis of calm. Families will be spoiled for choice when it comes to local activities. Hiking, windsurfing, kite surfing, sailing, and motorised water sports are all available to enjoy on the lake, whilst tennis and golf can be arranged for guests at tennis courts and golf courses nearby. The team at Hilton Lake Como are delighted now to be offering their guests the following new activities and excursions during their summer getaway in Lake Como:

Explore Lake Como by Boat, Bike or Vespa Guests can spend the morning or afternoon at leisure enjoying a two-hour private boat tour on Italy’s famous lake to the scenic Comacina Island. Boasting remarkable panoramic views, lush Mediterranean vegetation, lovely walks, and the pictureperfect picnic spot, Comacina Island is a great day trip for travellers of all ages to explore and enjoy the local area. The twohour tour on the water includes a private boat excursion with a knowledgeable local guide to tell guests more about the many sights and interesting history of the island. Families can now stay fit and cruise around the scenic area with Hilton Lake Como’s new picnic bike tour, which includes a 3-hour guided city tour on hotel bikes. Teenagers will be impressed by seeing Hollywood blockbuster hot spots such as Villa Balbianello, where Star Wars and James Bond’s Casino Royale were filmed. Cycling is the ideal way to appreciate the many historical villages alongside Lake Como whilst taking in the stunning natural beauty of the lake. The bike tour also includes a picnic

lunch, so guests can refuel with a tasty meal on the go at their chosen picnic spot, which can be personalised to guests’ preferences. Picnic lunches can consist of seasonal local dishes and freshly baked breads accompanied smoothies, fresh juice and fine Italian wines. The skilled chefs at Hilton Lake Como are on hand to please even the fussiest of eaters! Whether guests are serious cyclists or want to enjoy a gentle yet glorious ride, Hilton Lake Como can offer hotel bikes, e-bikes and Vespas upon request. Scenic hikes for all ages Hilton Lake Como encourages family guests to experience the area on foot and to hike along the 10km long Lake Como Greenway, which is a leisurely walk suitable for all ages. The pedestrian-friendly path goes through ancient villages such as Colonno, Sala Comacina, Ossuccio, Lenno, Mezzegra, Temezzo and Griante. Families can see the sites as they hike alongside stunning villas and gardens, Romanesque and Baroque churches and of course, the stunning scenery of Lake Como. Dog-friendly Guests travelling with a four-legged family member are also welcome. The team at Hilton Lake Como greet their VIP’s (very important pets!) with dog baskets, biscuits and bowls upon check-in so the family pooch can also experience a taste of la dolce vita during their visit to Lake Como! Formerly a silk factory, Hilton Lake Como is now a new generational hotel with 170 spacious rooms to choose from, including Family Deluxe King Rooms, which sleep up to 4 and perfectly cater to family travellers. Children’s bath amenities, a colouring book, sweet treats, and a special Lake Como passport for kids to discover the destination are all available for younger guests. Nightly rates at Hilton Lake Como begin at 180 Euro per night based on double occupancy with breakfast included.

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Introducing xenodocheio Milos : the first 5* food destination hotel in Athens! Come 15th October 2021, xenodocheio Milos will open its doors to become the home of estiatorio Milos and of all its distinguished guests from around the world. A place where “philoxenia”, the sacred art of making a stranger feel like home, derives from unparalleled taste and world class hospitality. xenodocheio Milos is located in downtown Athens opposite Old Parliament, an area, bursting with history and celebrates the best of Greek heritage, art and cuisine. Elegant and refined, this authentic culinary hotel experience is the very first luxury boutique hotel of the world-renowned Greek restaurant estiatorio Milos, carrying the inspiring story of Milos to its next chapter. World- Renowned Gastronomic Experience Offering some of the world’s finest Mediterranean dishes from acclaimed founder and chef executive Costas Spiliadis the hotel brings a symbol of iconic simplicity to life through divine gastronomy. Here you will discover his cooking philosophy of

minimum interference and respect towards the highest quality products and ingredients. Simple and refined Mediterranean food packed full of rich flavours awaits, serving the finest fresh seafood from mouth-watering Oysters, fresh Greek Ceviche and wild red Madagascar shrimp to celebrated Greek desserts including the delicious Karidopita and Baklava. Harness the carefree and soothing ambience of “philoxenia” and relish in the art of food in its finest form at xenodocheio Milos. Rooms & Suites With 43 beautiful rooms and suites, guests will experience an Athenian home away from home. Choose between an array of rooms from charming, cosy classic rooms to spacious, luxuriously designed one-bedroom suites with large outdoor sunny terraces and a jacuzzi overlooking Old Parliament Square and Lycabettus Hill. Embrace neo classical refined living and marvel at the high ceilings, marble bathrooms and the finest beds and linens.

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Each room has been individually designed with the utmost attention to detail with elegant and unexpected touches along the way creating an authentic personalised experience. Wellness Experiences & Private Events Unwind in the heart of the city, and enjoy a selection of blissful and rejuvenating wellness experiences from rooftop yoga to pilates in the boutique gym. Those looking to host exclusive private events can pick from a number of stunning meeting rooms or take matters to new heights in the open-air entertainment terrace. Offering perfectly crafted suites with soft velvet furnishings and wooden floors for whatever the occasion, xenodocheio Milos will go above and beyond to ensure guests needs and desires are expertly met. Opening 15th October 2021, a warm welcome awaits at this Athenian home. Nightly rates at xenodocheio Milos start from £310 for a classic room.

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Coming up next month in our October Issue, features on: Housekeeping & Laundry Equipment • Coffee Contract Furniture & Furnishings • Commercial Catering Equipment

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations. If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com. The closing deadline for the October issue is 15th September. 70

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