Winter holiday information booklet 2011/2012 I
Important information please read carefully before departure The information contained within this guide is for your benefit and, we believe, will answer any questions you may have prior to and during your holiday. Please do take the time to read this before you leave as it contains some important information. A fully comprehensive booklet with details on resort amenities can be found in your chalet or hotel on arrival. Before departure
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Departure
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Airport information
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Chalet and Hotel arrivals
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Childcare information
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Health in the mountains
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Chalet information
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Hotel information
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St Anton am Arlberg
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Courchevel
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Méribel
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Val d’Isère
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Zermatt
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St Moritz
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Dolomites
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Portes du Soleil
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Baqueira
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Whistler, Canada
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Jackson Hole, USA
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Aspen, USA
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In case of a problem
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Telephone numbers
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Air carrier liability and notes
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N.B. While every effort has been made to ensure the information within this guide is accurate, it should only be used as a guideline, as prices and information may be subject to change.
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Before departure Passport
Please make sure that it is not out of date and has a minimum validity of 6 months (this is not necessary for all destinations, so do check the minimum passport validity for your destination). Enquiries regarding passport and visa validity by non-EU nationals may be made at their respective consulate. Please also remember that children of any age (including infants) require separate passports and cannot be included on a parent’s passport. This does not apply if a child was already on their parent’s passport before the new rules came into effect in August 1998. Identity and Passport Service
Tel: 0300 222 0000
Visas for non-EU and EU nationals
If you require a visa, visa information can be accessed from the internet at sites such as: www.embassyworld.com or www.worldtravelguide.net. Please note that visas can take several weeks to obtain, however, specialist visa companies, such as Visa Express (020 7251 4822) can process visas within a few days at an additional cost. Austrian Embassy French Embassy Swiss Embassy Canadian High Commission American Embassy Italian Embassy Spanish Embassy
Tel: 020 7245 6689 Tel: 020 7073 1200 Tel: 020 7616 6000 Tel: 020 7258 6600 Tel: 020 7499 9000 Tel: 020 7235 9371 Tel: 020 7589 8989
E-tickets
E-tickets are paperless and work in exactly the same way as normal paper tickets. Instead of a ticket, passengers will be issued with an itinerary/receipt containing your reference number and the terms and conditions of travel. At check-in, please quote this reference number. In all cases, please make sure that your name and departure/return dates are correct. Children under two are not entitled to a seat or meal unless paid for, so please bring food in your hand luggage. If, for whatever reason you do not use your outbound flight, the inbound sector will automatically be cancelled. This process is automated and standard airline procedure.
Check-in
Check-in times for your flights will be clearly outlined in your final itinerary. It is important you adhere to these times, since, should you fail to check-in on time, despite having a confirmed seat, all airlines reserve the right to release your seat to a passenger on the waiting list (which are always long during high season dates).
Check-in online and self service check-in
If you have been issued with an e-ticket and are travelling as a group of six or less, it is possible to check-in at the British Airways self-service check-in machines. For identification purposes, e-ticket passengers may also be required to insert their BA executive club card or personal credit card. If you are flying with British Airways you can check-in online 24 hrs prior to departure through “Manage My Booking” at www.ba.com. This will enable you to select your preferred seating and print off your boarding card. On arrival at the airport you will then check-in baggage at the Bag Drop areas. This is a speedy and efficient way of checking in your party and will avoid possible lengthy queues at check-in desks during busy times.
Seating
Please refer to the relevant airline’s seating policy. For passengers travelling with children aged 2 to 12 years in the Euro Traveller cabin with British Airways, seats can be pre-booked at an extra cost. Please visit www.ba.com for further information. In some cases seating is assigned at check-in. We advise where possible to check-in online 24 hrs in advance of your departure in order to secure your seats. All airlines now operate ‘non-smoking’ flights.
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Baggage allowance
The luggage allowances will be clearly shown on your travel itinerary. Please note that currently British Airways Euro Traveller passengers are entitled to one piece of luggage per person into the hold. Club passengers are entitled to two pieces of luggage. Infants are entitled to one bag along with a collapsible buggy, free of charge. Currently all passengers with scheduled airlines are allowed one piece of standard size hand luggage (56 x 45 x 25cm) plus one handbag/laptop. Passengers travelling with low cost carriers are allowed one piece of hand luggage only and each airline will have their own baggage allowance rules. Please note that in all cases passengers must be able to lift the baggage unaided into the overhead locker. Policies do change so please check with your airline before departure.
Sporting equipment
With British Airways, sporting equipment such as skis and boots are now subject to additional charges unless they are part of your checked-in baggage allowance. Any sporting equipment items weighing more than 32 kg will not be accepted as checked baggage and will need to be transported as unaccompanied baggage. You can pre-arrange this through BA World Cargo. For the most up to date information please visit www.ba.com/baggagepolicy
Advanced Passenger Information (APIS)
Scott Dunn are legally obliged to collect passenger information from all guests (including infants) for electronic transmission to the country’s Customs and Immigration authorities prior to departure. This enforcement could be extended to any other country at any time. The following information is required to be entered into your booking prior to arriving at the airport. Please therefore ensure that Scott Dunn have all of the following information at least one week prior to departure. This only applies to passengers who have booked their flights through Scott Dunn: • • • • • • • •
full given names and surname (your passport and booking must match) nationality travel document type (i.e. passport or identity card) passport number passport expiry date country of passport issue gender date of birth
Inflight catering
On flights less than 1.5 hrs (e.g. Geneva), British Airways will be serving food until 10am so passengers can enjoy a light breakfast, fresh tea, coffee and orange juice. From 10am onwards they will offer a complimentary drinks service only, which includes wine and beer. On longer flights, British Airways will be offering a cold light snack or meal according to the time of day with complimentary drinks.
Airport chauffeured parking
Scott Dunn has negotiated fantastic rates with Meteor Chauffeured Parking Services for Heathrow, Gatwick, Birmingham and Manchester. Prices start from £85 per car. Simply drop your car off at the designated point at the airport. On arrival back into the UK, return to this point where your car will be waiting. To book this service at our special rates visit our website www.scottdunn.com. Go to the “about” page, travel centre, then airport parking. Copy the discount code (SCOD11) and click on Meteor Chauffeured Parking Services. Bookings must be made a minimum of 24 hrs before departure. Meteor Parking Services: 0844 725 4445
Currency
We strongly recommend that you take enough local currency with you to cover your first few day’s expenses, as cash may be needed on arrival for tips, tolls and any local shopping. Most major credit cards are widely accepted and can be used in most shops, petrol stations or restaurants. ATM machines can be found at all airports and the majority of towns and cities.
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Insurance
It is a condition of booking that you and all members of your party obtain travel insurance covering all elements of your holiday arrangements. This includes cover for cancellation, missed departure, unused accommodation and all activities. Virtually all insurance policies exclude any undisclosed pre-existing conditions, medical or otherwise. If in doubt, please check with your travel insurance company. Please see our booking conditions for further information. When obtaining travel insurance you must ensure that the issuer is aware of the type and destination of travel and any activities which you plan to undertake that may be considered high risk such as skiing, heli-skiing, travel by light aircraft, paragliding, and mountain trekking.
Holiday checklist Essentials • Flight reference number • Passports • Travel itinerary • Hotel vouchers • Money • Driving licences (if applicable) • Insurance documents • Pre-book airport parking
Other items • Sun cream (SPF 30+) • Sunglasses and goggles • Lip balm • First Aid kit • Alarm clock • Electrical adapter plug • Camera (including charger, memory • cards and spare batteries) • Mobile phone charger • Children’s drinks and snacks (in case there is a travel delay) • Waterproof boots/gloves/shoes with good grips • Rucksack • Swimsuit • Thermal underwear • Ski-wear
Departure London Heathrow Airport Airport Information Desk: British Airways flights:
Tel: 0870 000 0123 Tel: 0844 335 1801
Our flights depart from terminals 3 and 5. Please check your flight itinerary for details from which terminal your flight departs from. Please check-in 2 hrs before departure.
Heathrow Express
Tel: 0845 600 1515 This is a high-speed rail link between London Paddington and Heathrow that takes just 15 mins. Departures are every 15 mins and start running at 05:10hrs and continue until 23:25hrs. The online cost is £16.50 each way in Express class (£32 return) and £26 each way for First Class (£50 return).
Heathrow Airport Hotels
Hilton London Heathrow Airport Tel: 020 8759 7755 This is an ultra modern, luxury hotel for the international traveller. The hotel offers a unique fully covered walkway to Heathrow’s Terminal 4. Prices start from £100 per room per night on a room only basis, with car parking at £15 per day. Please call the hotel for an accurate quote. Holiday Inn London Heathrow Tel: 0871 423 4876 (M4 junction 4): A modern hotel offering both standard and executive accommodation. The hotel is close to the Airport and transfer is via the Heathrow Hotel Hoppa. Please call the hotel for an accurate quote.
London Gatwick Airport Airport Information Desk British Airways flights
Tel: 0870 000 2468 Tel: 0844 892 0322
Our flights generally depart from North terminals. Please check your flight itinerary for details from which terminal your flight departs. Please check-in 2 hrs before departure. Transferring between terminals at Gatwick couldn’t be easier with the newly re-opened shuttle service, operating 24 hrs a day between North and South terminals and takes just two minutes.
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Gatwick Express
Tel: 0845 850 1530 This is a non-stop service from London Victoria to the South Terminal that takes approximately 30 mins. Departures are every 15-30 mins from 05:00hrs to 23:45hrs. The cost is £17.90 single and £30.80 return in Express Class and £26 single and £50 return in First Class.
Gatwick Airport Hotels
Hilton London Gatwick Airport Tel: 01293 518 080 It is directly linked to Gatwick Airport’s South Terminal via a covered walkway. The 565 room hotel provides a comfortable stopover for the leisure traveller. Prices start from £89 on a room only basis. Please call the hotel for an accurate quote. Sofitel-Accor Hotel London Gatwick Tel: 01293 567 070 This hotel boasts the highest glass atrium of any hotel in the UK and many delightful indoor water features. It is a pleasingly modern hotel that combines all manner of comforts and facilities with easy access via a short, covered walkway to Gatwick’s North Terminal. Prices start from £79 per night with special parking offers. Please call the hotel for an accurate quote.
Manchester Airport
Airport Information Desk
Tel: 0871 271 0711
Our flights depart from all terminals. Please check your flight itinerary for details from which terminal your flight departs. Please check-in 2 hrs before departure.
Manchester Airport Hotels
Manchester Airport Hilton Tel: 0161 435 3000 This is a luxurious hotel offering Standard and Executive choice accommodation which is situated only 900 metres from the terminal building. The hotel offers a courtesy shuttle bus to the terminals. Prices start from £90 per room per night with car parking included whilst resident at the hotel. Please call the hotel for an accurate quote. Crowne Plaza Manchester Airport Tel: 0871 942 9055 Its prime location, impressive facilities and outstanding reputation for providing first class service combine to make the Crowne Plaza Manchester Airport a first choice for both business and leisure travellers. Located one mile from the Airport, the hotel offers a courtesy bus service to the terminals. Prices start from £67 per night on a room only basis, with car parking at an additional cost whilst resident at the hotel. Please call the hotel for an accurate quote.
Airport information Geneva Airport
Airport Information Desk
Innsbruck Airport
Airport Information Desk
Zurich Airport
Airport Information Desk
Munich Airport
Airport Information Desk
Lyon Airport
Airport Information Desk
Chambery Airport
Airport Information Desk
Milan Malpensa Airport Airport Information Desk
Venice Marco Polo Airport Airport Information Desk
Denver Airport
Airport Information Desk
Vancouver Airport
Airport Information Desk
Jackson Hole Airport
Airport Information Desk
Aspen Airport
Airport Information Desk
Toulouse Airport
Airport Information Desk
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Tel: (0041) 22 717 71 11 Tel: (0043) 512 22 52 50 Tel: (0041) 43 816 22 11 Tel: (0049) 89 975 00 Tel: (0033) 4 26 00 70 07 Tel: (0033) 4 79 54 49 54 Tel: (0039) 02 748 52200 Tel: (0039) 41 26 06 111 Tel: (001) 303 342 2000 Tel: (001) 604 207 7077 Tel: (0013) 077 337 682 Tel: (0019) 709 205 380 Tel: 0825 380 000
Chalet and Hotel arrivals Private transfers
Once you have collected your luggage and cleared customs, please make your way to the arrivals hall. You will be met in the arrivals hall by a Scott Dunn representative. Your driver will be clearly displaying the Scott Dunn logo and your name. In the unlikely event of your Scott Dunn representative being delayed, please call your Resort Manager (phone numbers on page 19). Additionally if in Geneva airport, please go to the T.O.C.C. desk situated in the arrivals hall where they will be able to assist you.
Coach transfers
Unless otherwise specified, the chalet transfers to all our resorts by coach from Geneva or Zurich/Innsbruck Airport. A Scott Dunn representative will meet you at the airport and travel with you to and from the resort. Soft drinks and snacks will be provided on the journey to resort, but if your child has a favourite snack it would be advisable to bring it with you. Payment for ski passes will also be arranged during the journey.
Train transfers
If you are travelling to Zermatt by train, you will be issued with rail tickets along with your other travel documents. You will need to complete your name, travel date and passport number on the ticket before they are stamped on the train. Please check before departure from Geneva or Zurich where you will be changing. We will arrange for a Scott Dunn representative to meet you at the station in Zermatt, provided you contact the Resort Manager when your arrival time has been confirmed. NB there is no buffet car on the Geneva trains and therefore we advise you buy snacks before you travel. Approximate transfer times:
Geneva to Val d’Isère Geneva to Méribel Geneva to Courchevel 1850 Geneva to Zermatt Zurich to Lech & St Christoph Zurich to St Moritz Innsbruck to St Anton Zurich to St Anton Munich to St Anton Venice to San Cassiano Innsbruck to San Cassiano Vancouver to Whistler Jackson Hole to hotel Aspen Airport to resort
2¾hrs 2½hrs 2½hrs 3hrs 2hrs 3hrs 1hr 2½hrs 3hrs 2hr 45 1hr 30 2hrs 30mins 20mins
Own travel arrangements
If you are making your own way to your resort please bear the following in mind: 1. Please inform the London office of your journey details and estimated arrival time at least 7 days prior to departure so that your resort staff or hotel can be informed and be ready to welcome you. 2. If you wish to arrive earlier than our usual arrival time (please ask the London office for details), please bear in mind that your chalet or hotel might not be ready for you. You are more than welcome to drop your bags off at the chalet/ hotel before heading into town to hire your skis and boots or to have lunch. 3. If you are running later than expected please ring your Resort Manager, or hotel to inform them. All telephone numbers of chalets and hotels are listed at the back of this booklet. 4. Check-out time on your day of departure is no later than 09:00hrs.
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Childcare information We supply the following in our chalets: • Cots (automatically booked for infants under 2 years) • Cot sheets and blankets • Highchairs, car seats and booster seats or cushions (NB no rear facing car seats are available) • Sterilisers • Potties • Baby baths • Full fat milk and purees – purees can be made freshly by the Scott Dunn Nannies (purees bought in jars overseas are often different to UK brands) • Selection of toys, books, games within the chalet with private Nanny • Children’s crockery and cutlery • Bed guards – please request 7 days before departure • Plastic sheets – please request 7 days before departure Please bring: • Sun cream – factor 30+ • Lip balm • Hat • Swimsuit • Waterproof gloves • Sunglasses/goggles • Nappies – please see further information below • Nappy cream • Swimming nappies • Wet wipes • Comforters/dummies • Bottles/feeder cups • Pushchairs/mountain buggies (some are available in resorts – please request 7 days before departure) • Bibs • Arm bands • Baby monitor Some of the above items are available to purchase in resort (please request 7 days before departure). For hotel guests, please speak to a consultant regarding what is possible to arrange.
Babysitting
Scott Dunn nannies are available to babysit on the chalet staff’s evening off. Please speak to your Nanny or Nanny Manager to organise. The cost is 20€ for the first hour followed 10€ there after (babysitting after midnight will be chargedat 20€ per hour) or 25CHF for the first hour followed by 12CHF there after (babysitting after midnight will be charged at 25CHF per hour). You will be presented with an invoice at the end of the week and will be asked to pay cash directly to the manager. For both chalet and hotel guests we recommend that babysitting is booked in advance. If we are unable to provide a Scott Dunn Nanny to baby-sit for our hotel guests, we shall ask the hotel to arrange the babysitting and prices may vary. Additional hours of childcare (outside of 1700hrs finish time) need to be preorganised.
Children’s clothing
We recommend that you provide your children with plenty of thin layers to keep them warm when they are outside. This will enable them to take layers off once inside the chalet or children’s club. In addition to sensible clothing, please ensure that your child has gloves, hat, sunglasses/goggles and suitable footwear for time spent outside, and slippers for indoors.
Children’s laundry
Washing machines are available in most of our chalets.
Nappies
All Scott Dunn chalet and hotel guests with childcare will receive complimentary Pampers Babydry nappies (up to size 5), wipes, nappy sacks and nappy cream. If you require an alternative brand of nappy these can be purchased on your behalf and paid for locally in resort. Please note if you are a chalet guest without childcare the above items are also complimentary as part of your Scott Dunn service.
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Health in the mountains We have no doubt that you will have a fantastic time on your ski holiday. However it would be remiss of us not to make you aware of some of the health risks. We feel that by giving you as much information as possible* – this will enable you to have an even better holiday. This information is not to cause worry or panic, but to help you look after yourself and particularly younger members of your party.
Signs of dehydration
If your child is dehydrated it means that they are losing too much fluid or not taking enough in, usually this is due to vomiting, diarrhoea or overheating. Babies are particularly at risk from dehydration. Things to look out for are: • Constant dry nappies • Has persistent yellow urine • Has less energy and is less playful than usual • Has a sunken fontanel • Has a dry sticky mouth and lips • Is not shedding any tears when crying
Sun and low temperatures
Your baby may get chilled more easily, so bring along plenty of warm layers. Also remember that the suns rays are stronger up high, so use plenty of sunscreen on children older than 6 months and a small amount on the hands and face of younger babies. The best thing to do is to dress them in long sleeves even when the sun is not shining and a wide brimmed hat. Better still keep young babies out of the sun altogether.
Frostnip
Young children have a higher proportion of skin surface to body weight than an adult, so body heat escapes through the skin faster. Furthermore they are not yet moving around enough to generate a significant amount of heat especially because they are being carried a lot of the time. Babies who are not talking cannot tell you they have numb fingers and toes. If their fingers or any patches of skin begin to turn white they are becoming frost nipped and you must head indoors. Warm the affected area by holding it against your skin. Then immerse the effected area in warm water. Do not rub the area as this can damage the skin. Dress babies in layers which will trap the warm air. It is better for them to have too many clothes when you are out and about than not enough, that way you can remove a layer if they get too hot. Remember to check their face, hands and toes regularly.
Gastroenteritis
In the past there have been a number of reported cases of Viral Enteritis in the press over the last couple of seasons. There has been a great deal of speculation concerning the cause of these outbreaks, ranging from a contaminated water supply to falling hygiene standards. What is known is that the bug hits particularly hard during the school holidays and the British and Scandinavians as nations are more affected than others. In order to avoid outbreaks we would urge the need for exemplary levels of personal hygiene especially when dealing with young children who are susceptible and can easily transmit the virus. Young adults also need to be very aware of the contagious nature of the virus and be extremely careful when using public lavatories and drinking from bottles in local bars. If a member of a ski party becomes infected it is essential that they become isolated to avoid the virus being passed from one member of the party to another.
General dehydration
On a ski holiday you are exposed to the elements as well as enjoying good food and wine. Please make sure you drink lots of water.
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Nose bleeds
Nose bleeds are common in ski resorts due to the dry air and altitude. Treatments for nose bleeds include: • Sitting up. • Squeeze the soft part of the nose, just above the nostrils, firmly together between your finger and thumb. Hold for 5 to 10 mins. • A cold cloth or cold pack over the forehead or the bridge of the nose sometimes helps. If the bleeding does not stop or if it is very heavy consult a doctor immediately. * Please note this information is provided as a rough guide only. If there is something of particular concern we strongly recommend that you seek professional medical advice.
Chalet information Nannies’ hours of work
We provide childcare for 6 days per week. The Nanny will work 8 hours per day (generally 09:00hrs – 17:00hrs). There will be no childcare on your arrival or departure day.
Illness
Childcare can only be provided for children who are well. If your child becomes ill during your stay, parents will need to be responsible for looking after their child.
Meals
We will aim to provide healthy and nutritious meals for children. If your child or infant has any special dietary needs, please tell us at the time of booking and we will endeavor to provide the correct food for them. Outside the Nanny’s hours, parents will be responsible for serving the children’s food. Therefore at children’s mealtime, parents will need to be responsible for supervising their children at this time.
Ratios
Scott Dunn Nannies will only be allowed to have sole charge of a maximum number of children, which is defined by the children’s ages. Unfortunately childcare will not be provided for children less than 4 months. 1 Nanny – 2 children under 2 years 1 Nanny – 3 children between 3 years and 5 years 1 Nanny – 4 children between 6 years and 8 years 1 Nanny – 6 children between 9 years and 13 years Children’s Club Val d’Isère ratios: Snowflakes 4 mths to 23 mths 1:2 ratio Snowflakes 2-3 yrs 1:3 ratio Eskimos 3-5 yrs 1:3 ratio Huskies 6-8 yrs 1:4 ratio Sabre tooths 9-13yrs 1:6 ratio
Games
A selection of board games and a console will be provided at the chalet.
Breakages
Should you break something in the chalet, please inform one of your chalet hosts in order that we can replace the item before new guests arrive. You will be charged for any breakages/damage in the resort and the costs should then be claimed from your own insurance (accidental damage to third party property).
Chalet staff day off
In all resorts chalet staff have one day off. This is normally Wednesday or Thursday but this may vary. In our Premier and Flagship chalets, relief staff will cover staff on the day off to provide breakfast and clean the chalet. On their night off we will be happy to offer advice and make restaurant reservations on your behalf.
Complimentary bar
In Flagship and Premier chalets we offer a complimentary bar, stocked with premium gin, whisky and vodka. We recommend that if you have a preferred drink, which is not provided by Scott Dunn, that you purchase it at the airport duty free.
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A small selection of soft drinks, mixers and beer are provided in all chalets at no cost. Additional supplies are available at a reasonable rate. Wine is offered with canapés and during dinner, however, if you would like to purchase more outside of these times, prices start from 25€ / 25CHF per bottle for wine and 45€ / 55CHF for a bottle of champagne. A comprehensive list of all our wines and prices can be found in your chalet folder.
Dressing gowns and slippers
These are provided for each adult. Please feel free to take the slippers home with you but we ask you to leave the dressing gowns in the chalet.
DVDs
Every chalet is equipped with a stereo and DVD player. In each resort we have a small DVD library, which has a variety of films both for adults and children and is available on request. We also recommend that you bring a selection of DVDs with you. Each chalet is also equipped with an X-box and a small selection of games.
Satellite television
Some chalets have satellite television and some have cable. Please call us for the most up to date information. We will always try out best to provide this service, we cannot be help responsible if the service is not available during your stay due to matters beyond our control.
Gratuities
Gratuities are often given to the resort staff when guests feel that they have received excellent service. It remains very much at your discretion. However as a guide we would suggest €100 per member of staff. In Canada and America tipping is more common and paid as a matter of course in restaurants, bars and hotels.
Hairdryers
Hairdryers are provided in every chalet with a selection of bathroom products.
Indoor shoes
Please bring a pair of indoor shoes with you, as outdoor shoes may not be worn anywhere in the chalet. Please be aware that stiletto shoes and boots are not allowed to be worn in the chalets as they damage the wooden floors. We will provide towelling slippers.
Telephone and internet access
All of our chalets now have wireless Internet access. Please note that although there is broadband in many of the chalets, and we will always do our best to provide the service, we cannot be held responsible if the service is not available during your stay due to matters beyond our control. In some properties broadband may be at an additional cost.
Keys and access codes
On arrival you will be allocated with keys or access codes to your chalet. Please note that lost keys are chargeable and that door codes are chnaged on a regular basis.
Lost property
If you lose anything during your stay (especially on the coach) you must inform your Resort Manager immediately. Similarly, on your return if you find you have left something behind please make contact immediately. Scott Dunn cannot be held responsible for any lost property.
Scott Dunn shuttle service
(Available in Courchevel 1850, Val d’Isère and St Anton) Our Scott Dunn shuttle service runs from 08:00 to 20:00 hrs daily for any lifts that you may require. This is run on a first come first served basis so we advise you to pre-book your slot. If you are unable to pre-book, the driver will meet you as soon as possible. For guests staying in Nepenthe, you cannot be driven as far as your front door so you will have a short ride in an elevator followed by no more than a 2 minute walk back to your chalet. For further details please call the London office.
Spa treatments
A range of different treatments are available in resort. Please call the London Office for further details.
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Chalet swimming pools
Swimming pools are available to use between the hours of 08:00 and 20:00 daily. Outside these times they will be securely locked for safety reasons. Scott Dunn cannot be held responsible for safety in these areas. It is therefore your responsibility to supervise children at all times. Please note that plastic glassware should be used around the pool area, and inflatables are not permitted. Children’s swimming aids – arm bands etc, are not widely available in ski resorts and should be purchased prior to your arrival.
Chalet wellness areas
Saunas, steam rooms and Jacuzzis are available between the hours of 08:00 and 20:00 daily on a complimentary basis. However, the Wellness areas in Chalets Chamois and Paradies are only available at an additional charge of 50CHF per hour. Please note that in Zermatt the opening hours are subject to change and access is limited to specific times. Please check opening times and book on arrival in resort. Children must never be left unattended in these areas.
Security
There are safe deposits available in the bedrooms in St Anton and in our chalets Marie, Mathilda, Pauline, Alice and Le Rocher in Val d’Isère; please do use them during your stay. In our chalets where there are no safe deposits, we recommend that you do not take any valuable possessions with you.
Ski boots and outdoor shoes
Please note that ski boots are not to be worn in the chalets. Ski rooms are provided in which to leave your ski equipment. Please also remove your ‘outdoor’ shoes when entering your chalet. High heels are not permitted in any of our chalets.
Smoking
Due to legislation and for safety reasons we do not allow smoking in the chalets.
Pets
Pets are not permitted in any of our chalets due to contractual obligations with the property owners.
Tenancy times
Please note that all our chalets have strict tenancy times: Courchevel 1850 Check-in: 17:00hrs Zermatt & Val d’Isère Check-in: 17:00hrs St Anton Check-in: 16:00hrs Chalet Eagle’s Nest, Val d’Isère Check-in: 17:00hrs Chalet Le Rocher, Val d’Isère Check-in: 17:00hrs Chalet Artemis, St Anton Check-in: 16:00hrs
Check-out: 09:00hrs Check-out: 09:00hrs Check-out: 09:00hrs Check-out: 10:00hrs Check-out: 10:00hrs Check-out: 10:00hrs
Washing machines and laundry
Most chalets have washing machines, which are available for limited use. Children’s washing is free of charge; however, should you wish to wash adult’s clothes there will be a charge. If the chalet does not have a washing machine, we can recommend laundry and dry cleaning establishments locally.
Future reservations
Historic priority will be given to guests who wish to book the same chalet, for the same time of year, every year. If you wish to reserve the same chalet for the 2012/13 season please contact the London office within two weeks of your return from holiday. Holidays are determined by calendar dates and not religious holidays, so your option will be for the equivalent week the following year i.e. guests travelling on 04 March 2012 will have first option on their chalet for the week of 03 March 2013. Please do not request reservations via resort staff or on a holiday questionnaire. Reservations are subject to contract renewal and the owner’s personal use.
In case of a problem
If for any reason you get lost or into trouble please, where possible, telephone your Chalet Host or Resort Manager. Equally if you are delayed in another ski area or resort please call. If you do not return for dinner we will expect the worst and consider in conjunction with your family/friends implementing a full-scale search and rescue operation. As this costs a great deal of money and involves a large number of people please do be responsible and try to call. In the event of a false alarm and the rescue services being called out, the cost of this will be passed onto the individual concerned. In all cases please ski with your Resort Manager’s business card, which has a list of all contact numbers on the reverse.
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Hotel information Charges for leisure facilities
It should be noted that some hotels will make a local charge for the use of some facilities within the hotel. None of the activities and facilities detailed by Scott Dunn are organised by Scott Dunn and we therefore cannot guarantee that they will be available.
Children’s meals
Certain hotels offer early evening children’s meals on a request basis. Please call the London office for more details.
Dining times
Each hotel has its own dining times. Please ask at the hotel reception on arrival.
Dress code
A smart-casual dress code is required for dinner in all our hotels except in the Hotel Zermatterhof in Zermatt and Mont Cervin Palace main restaurant, where gentlemen are required to wear jackets for dinner.
Dine around programmes
Those wishing to take part in dine around programmes must make the hotel reception aware of this 24hrs in advance.
Extras bill
Any drinks, room service, phone calls made or meals taken outside of half-board will be added to your extras bill, this must be settled at time of check-out. N.B. In resorts where there is no Scott Dunn representative, lift passes will be added to the extras bill unless otherwise arranged.
Food arrangements
Half-board includes breakfast and evening meal unless otherwise specified. The evening meal is from the table d’hôte menu unless otherwise stated. There is a supplement for any meals taken from the ‘a la carte’ menu and room service is at an additional cost.
Local Scott Dunn manager
With the exception of Courchevel 1850, Val d’Isère, St Anton and Zermatt there are no local Scott Dunn representatives at our hotels. Hotel guests are therefore treated as independent travellers and we recommend that you use the hotel concierge for additional information, local advice and reservations.
Special requests
If you have any special requests, please let us know in writing a minimum of 7 days prior to departure. Please note that hotels will do their best to allocate a specific requested room with a view or located on a specific floor, but this is rarely guaranteed due to the complex nature of bookings.
Tenancy times
This varies from hotel to hotel. Normally hotel rooms are available for occupation early afternoon. Hotels will do their best to accommodate early arrivals, but this is never guaranteed. Similarly on departure you are required to check-out of your room mid-morning. Should you wish to retain your room for longer, most hotels will be happy to quote a ‘day-room rate’.
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St Anton am Arlberg The Arlberg ski area was host to the 2001 World Alpine Championships and is arguably one of the best ski areas in the world. With 270km of well tended pistes, 85 cable cars and lifts across the inter-linked areas of St Anton, St Christoph, Stuben and further links to the exclusive resorts of Lech and Zürs, this area offers unrivalled skiing for all levels. For those looking for something really extreme try the off piste ‘ski routes’, only to be skied with a guide.
Lift passes
Adult: 219€ Child (7-15yrs): 132€ Prices based on 6 days The touch-free electronic “Arlberg Skicard” is automatically read from your pocket and is valid in the resorts of Lech, Zürs, Stuben, St Anton and St Christoph. The ‘Snowman Card’ (children’s ski pass) is available to children born in 1997 and after. Proof of age and a photograph are required. If they are in the Kindergarten and only using the baby lifts they do not need a lift pass.
Ski and boot hire rates* (6 days) Adult: 216€
Child: (10-14yrs): 108€
*These price guides are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost. Prices for children’s equipment is based on age.
Pedestrians
Pedestrian passes are available from 1 hour up to 1 day. Prices start from 24€.
Resort bus shuttle service
There is a shuttle bus, which runs from St Anton to Zürs via St Christoph and Lech from 08:00hrs to 18:00hrs. This costs 3€.
Resort activities
In the Arlberg area there are sleigh rides, a toboggan run, hiking, polo tournaments, Christmas markets, cross-country skiing and much more. Further information on these activities can be found in your hotel reception or do ask your chalet staff.
Courchevel Courchevel is the focal point of the Trois Vallées and is made up of four levels known by their altitudes – Courchevel 1300 (Le Praz), Courchevel 1550, Courchevel 1650 and Courchevel 1850. Courchevel 1850 is regarded as the capital of the Trois Vallées and when seen in conjunction with Méribel, Les Menuires and Val Thorens, its lift system becomes a spectacular gateway to one of the most exciting and extensive ski areas in the world. Although purpose-built, Courchevel opened in 1947 well before the ugly concrete concept of more recent French resorts. The skiing is superlative with enormous scope for all grades. Pistes are meticulously groomed and for those more daring skiers there is an abundance of off-piste and a number of challenging couloirs.
Lift passes
Adult: 241€
Child (5-13yrs): 181.50€ Children under 5yrs receive a free ski pass
Prices are based on a 6 day Three Valley Pass. Lift passes are valid for ‘Les Trois Vallées’, Méribel, Courchevel, Les Menuires and Val Thorens. For the less experienced skiers, you can purchase a Courchevel valley pass, which costs 194€ per adult or 136€ per child for 6 days. Lift passes are free for the under 5s and a discount is offered for senior citizens between 60-72yrs. Identification is required for reduced rate passes. Family passes are now available, please call the London office for further details.
Ski and boot hire rates* (6 days) Adult: 145€
Child (7-12yrs): 108€
*These price guides are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost, as is equipment for children requiring skis longer than 1m.
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Pedestrians
This pass gives unlimited access to Gondola lifts and cable cars for both the Courchevel and Méribel valleys, as well as the Courchevel and Méribel shuttle buses. 1 day pass: 20€
6 day pass: 59€
Courchevel bus shuttle service
The local ‘navette’ bus service operates every day throughout the Courchevel valley. There is a bus stop about 5mins down the road from Chalet Darkoum and similarly one is situated almost opposite Chalet Gros Caillou and Pralong.
Méribel Méribel hosted the women’s downhill in the 1992 winter Olympic games. This prompted the resort to build new resort amenities and new pistes to add to the already vast network of slopes. It is located in the centre of the Trois Vallées between Courchevel and Val-Thorens and is the ideal base from which to explore the whole of this extensive ski area, which is claimed to be the biggest in the world. A Trois Vallées ski pass enables you to ski in Méribel, Courchevel 1300-1850, Les Menuires and Val Thorens. The entire area encompasses 600km of slopes (about 375 miles) and 200 ski lifts. In addition, 1,340 snow making machines and 90 pisteurs groom the pistes all night every night to ensure the very best skiing conditions.
Lift passes
Adult: 241€
Child (5-12yrs): 181.50€ Children under 5yrs receive a free ski pass
Prices are based on 6 days Lift passes are valid for ‘Les Trois Vallées’, Méribel, Courchevel, Les Menuires and Val Thorens. For the less experienced skiers, you can purchase a Méribel valley pass, which costs 191€ per adult or 134€ per child for 6 days. Lift passes are free for the under 5s and a discount is offered for senior citizens between 65-72 years. Identification is required for reduced rate passes. Family passes are now available; please call the London office for further details.
Ski and boot hire rates* (6 days) Adult: 200€
Child: 125€
*These prices are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost, as is equipment for children requiring skis longer than 1m.
Pedestrians
This pass gives unlimited access to the valley’s gondolas, to Courchevel’s cable car and gondolas, as well as to the Méribel and Courchevel shuttle buses. 1 day pass: 20€
6 day pass: 59€
Méribel bus shuttle service
A free bus service operates every day throughout the Méribel valley from 08:30hrs to 23:30hrs. N.B. Prices correct at time of print.
Val d’Isère Val d’Isère was endorsed by Jean Claude Killy as the world’s best winter playground. It is a destination for serious enthusiasts with a large variety of intermediate and expert skiing, 300km of slopes, an extensive lift system, outstanding off-piste opportunities, a reliable snow record and lively après-ski. Val d’Isère is also dedicated to professional and international sports events. The “Critérium de la Première Neige” has welcomed the world’s top downhill skiers every winter for 40 years. However, it is not only reserved for champions. It is a fabulous winter playground for skiers of all levels, owing to the variety of pistes and quality snowfall. Experts and intermediate skiers can tackle the famous “Face de Bellevarde”, the site of the men’s downhill race at the Olympic games in 1992.
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LIFT PASSES
Adult: 226€ Child (5-13yrs): 181€ Children under 5yrs receive a free ski pass Prices are based on an Espace Killy pass for 6 days. Lift passes are valid for the Espace Killy Ski Area, Val d’Isère and Tignes depending on snow conditions. Lift passes are free for the under 5s and reduced rates are offered to senior citizens over 75yrs. Identification is required for reduced rate passes.
Ski and boot hire rates* (6 days) Adult: 189€
Child: 100€
*These prices are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost, as is equipment for children requiring skis longer than 1m.
Pedestrians
Pedestrian access is allowed on Solaise, Bellevarde and Fornet cable cars, Vallon and Daille gondolas, mountain railway, and Solaise Express chairlift. Tickets can be purchased at the lift stations.
Val d’isère bus shuttle service
A free resort bus service is operated between La Daille, the resort centre and Le Fornet from 08:30hrs to 17:30hrs every 5mins and from 17:30hrs to midnight every day, every 10-30mins.
Zermatt Zermatt lies at the head of the River Vispa at 1620m in the southern most part of Valais. Once a small farming hamlet, Zermatt has become a mecca for both winter and summer holidaymakers. Zermatt’s international reputation was established by the Geneva scientist H. B. Saussure who first climbed the Klein Matterhorn in 1786. His exploits acted as a catalyst for further climbers, culminating in the triumphant but tragic first ascent of the Matterhorn by the Englishman Edward Whymper in July 1865. In the 1920s skiing was introduced to the valley and when the Gornergrat railway was completed, Zermatt became a premier destination for all skiers. It now boasts the highest skiing in Europe (Klein Matterhorn reaches 3,885m) where skiing is possible all year round.
LIFT PASSES
Adult: 423CHF
Child (9-16yrs): 212CHF Children under 9yrs receive a free ski pass.
Prices are based on an International pass (Zermatt-Cervinia) for 6 days. Lift passes are valid for the 3 mountains that make up Zermatt’s ski area: Sunnegga, Gornergrat and Klein Matterhorn. Discounts are offered to senior citizens (over 65yrs) and young adults between the age of 18 and 21yrs. Your pass also gives you access to ski into Cervinia in Italy.
Ski and boot hire rates* (6 days) Adult: 270CHF
Child: 120CHF Children under 9yrs receive a free ski pass.
*These prices are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost, as is equipment for children requiring skis longer than 1m.
Pedestrians
For pedestrians to use the lift system you pay as you use each lift. The costs vary enormously – anything from 29CHF to 60CHF for the trip to the top of the Klein Matterhorn.
Taxi and ski bus
Zermatt is car free apart from the electric taxis and ski bus service. Taxis cost approximately 30CHF for a minimum of 4 people with skis and they will collect you from the chalet. The local bus service runs every 10mins and is free with your ski pass. N.B. Prices correct at time of print.
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St Moritz St Moritz is the birthplace of winter sports and the home of the famous Cresta run. St Moritz has an excellent snow record and 350km of varied pistes across the three ski areas Corviglia, Corvatsch and Diavolezza-Lagalb with a top altitude of 3,300m.
Lift passes
Adult: 358CHF Teen: 240CHF
Child (6-12yrs): 122CHF Children under 6 yrs receive a free ski pass
Prices based on a 6-day General Pass in the Engadin area.
Ski and boot hire rates* (6 days) Adult: 219CHF
Child: 130CHF
*These price guides are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost. Prices for children’s equipment is based on height.
Shuttle service
Badrutt’s Palace offer a free bus shuttle to the Corviglia ski area, which takes 3 mins and runs frequently. The Kempinski Grand Hotel des Bains does not offer a shuttle service. However, this is not necessary as the distance to walk from the hotel to the aerial cable is approximately 100 metres.
Resort activities
There are various other activities to enjoy in St Moritz other than skiing, like winter golf, ski diving, curling and bobsleighing. Further information on these activities can be found in your hotel reception.
Dolomites The ski domain is known as the Dolomiti Superski and consists of 460 lifts and 760 miles of runs. The area has 12 valleys and they are all linked by one ski pass. San Cassiano is situated at 1550m in the Alta Badia valley. The area is a beautiful setting for a range of other sports including cross-country skiing; snow shoeing, ice climbing and sledging.
Lift passes
Adult: 235€
Child: 165€
This price is based on a ski pass Dolomiti Superski which gives you access to all lifts in the Dolomiti superski area.
Ski and boot hire rates* (6 days) Adult: 109€
Child: 58€
*These prices are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost, as is equipment for children requiring skis longer than 1m.
Taxi and ski bus
The Rosa Alpina offer a free shuttle service from the hotel to the San Cassiano ski lift.
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Portes du Soleil Champéry is located in the heart of the Alps, the Canton du Valais, beneath the dramatic Dents-du-Midi Mountains. The village links up with the famous Portes du Soleil ski area offering more than 650km of pistes. The village, with its own supply of boutiques, restaurants and cafes, is situated at an altitude of 1,050m with a cable car taking guests from the centre of the village straight up to 2,200m. From here skiers and boarders head out, enjoying a huge variety of pistes and exploring different areas of the Portes du Soleil each day. There are over 90 restaurants, giving plenty of opportunities for a mid-morning coffee, a quick snack or a traditional mountain gourmet lunch. The Portes du Soleil links the well-known villages of Champéry, Avoriaz, Les Gets, Morzine and Champoussin, enabling skiers to criss-cross all day between France and Switzerland.
Lift passes
Adult: 216€
Child: 162€
Ski and boot hire rates* (6 days) Adult: 196CHF
Children: 72CHF
*These prices are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost, as is equipment for children requiring skis longer than 1m.
Baqueira The small exclusive ski resort of Baqueira is tucked away in the Val d’Aran in Catalonia, the Spanish Pyrenees, and is just 1½–2hrs by car transfer from Toulouse. Baqueira, mostly unknown to the UK market yet famous for its Spanish Royal visitors, is a hidden gem waiting to be discovered. With 100km of pisted runs and a varied ski terrain, the resort is ideal for all ski levels with immaculately groomed pistes, superb powder and boundless off-piste for the more advanced. This modern, family resort is effortlessly laid back and has a good record of snowfall.
Lift passes
Adult: 215€
Child: 136€
Ski and boot hire rates* (6 days) Adult: 108€
Child: 51€
*These prices are based on equipment for intermediate skiers. Performance skis and boots are at an additional cost, as is equipment for children requiring skis longer than 1m.
Taxi and ski bus
La Pleta offers guests a private shuttle transfer to the ski lifts (5 mins).
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Whistler, Canada Whistler lies around 120km from Vancouver, and is home to two spectacular mountains: Whistler and Blackcomb. The mountains rising up to 5000 feet provide a picturesque backdrop to Whistler Village, a pedestrian only village lined with shops, restaurants and galleries. The huge snowfall, around 9 metres per year, allows the season to last all the way from November through to May. The quick and efficient lift system sweeps up skiers to the slopes and has a capacity of nearly 60,000 skiers per hour avoiding any long queues. Whistler and Blackcomb mountains have over 7,000 acres of ski and snowboard terrain, with 12 alpine bowls, 3 glaciers, over 200 marked trails and 33 lifts, making skiing diverse and exciting.
Lift passes
Adult: 546CAD
Youth (13-18yrs): 464CAD
Child (7-12yrs): 273CAD
Ski and boot hire rates* (6 days) Adult: 289CAD
Child: 134CAD
Pedestrians
Sightseeing lift ticket, per day: Adult/Seniors: 40.95CAD Youth (13-18yrs): 33.95CAD
Child (7-12yrs): 17.50CAD
Taxi and ski bus
The hotel provides a free shuttle bus to the ski lifts on request.
Jackson Hole, USA Infamous amongst skiers and snowboarders alike, Jackson Hole is home to some of North America’s most advanced skiing. With a wealth of double diamond runs (equivalent to Black runs) and fantastic champagne-powder, it’s ideal for both intermediate and advanced skiers. A quintessential old-fashioned western town, Jackson Hole has authentic saloons with real cowboys walking the raised wooden boardwalks. There is a wide range of restaurants and lively après ski saloons – The Million Dollar Cowboy Bar or the Silver Dollar to name a few. Besides skiing you can take a trip to Yellowstone National Park, home to Old Faithful (a natural spring) and filled with wildlife-based activities, go wolf spotting or take an authentic North American elk or dog sleigh ride.
Lift passes
Adult: 546USD
Child: 330USD
All prices subject to change without notice due to seasonal dates, weather and business conditions.
Ski and boot hire rates* (6 days) Adult: 390USD
Child: 280USD
Taxi and ski bus
The hotel is ski in ski out. Less than 1 minute walk to the ski lifts. The hotel offers a free shuttle service to the town of Jackson (20km) for shopping and eating out.
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Aspen, USA Set in the Colorado Rockies, the former silver mining town of Aspen is one of the most fashionable and well-known ski resorts worldwide. Voted the best American ski resort for terrain, Aspen consists of 4 separate ski areas each with their own unique characteristics. Snowmass is the largest mountain, offering the greatest diversity of skiable terrain and wide-open pistes. The Highlands are suited to experienced skiers, with a large amount of black runs and off-piste. Aspen Mountain, known locally as Ajax is the most central, while Buttermilk offers gentle runs for beginners and those looking for a relaxed ski. A regular shuttle bus links the mountains, allowing you to enjoy a varied, fully packed ski holiday. Aspen is well known for its glamorous, jet set crowd and provides a lively après ski to suit all tastes, from laid back to chic. The resort has a wide selection of restaurants, ranging from fine dining to home grown American classics.
Lift passes
Adult: 395USD
Child (7-12): 240USD
Youth (13-17): 355USD
Prices are based on a 5-day classic pass.
Ski and boot hire rates* (6 days) Adult: 192 USD
Child: 126 USD
Taxi and ski bus
The hotel is ski-in ski-out.
In case of a problem We do not have Scott Dunn representatives in the Dolomites, MĂŠribel, St Moritz, Portes du Soleil, Aspen, Jackson Hole, Whistler and Baqueira. If you have a problem during your stay and your hotel staff are unable to help, please refer to the telephone numbers on pages 19-20 and call the London office during the normal working hours or the ski emergency line out of office hours and someone will assist you.
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Telephone numbers Head office
International dialling code: Scott Dunn Ski Guest emergency line
Zermatt
International dialling code: Resort Manager Office Resort Manager Mobile
Zermatt chalets Zaphir Louise Chamois Paradies
Zermatt hotels
Hotel Zermatterhof Hotel Mont Cervin Palace Hotel Monte Rosa Hotel Alpenhof Le Petit Cervin Hotel Schweizerhof
Champery
The Lodge Champery
Val d’Isère
International dialling code: Resort Manager Office Resort Manager Mobile
Val d’Isère chalets Le Rocher Eagle’s Nest Solyneou Nepenthe Mathilda Marie Pauline Alice
Val d’Isère hotels
Hotel Christiana Hotel Blizzard Hotel Les Barmes de L’Ours Hotel Le Savoie Avenue Lodge
Méribel
International dialling code:
Méribel hotels Hotel Allodis
Courchevel
International dialling code: Resort Manager Office Resort Manager Mobile
Courchevel chalets Aurea Darkoum A Darkoum B Darkoum C Cristal de Roche Pralong B
00 44 Tel: (0) 20 8682 5050 Tel: (0) 20 8682 5099
Fax: (0) 20 8682 5090
00 41 Tel: (0) 27 967 08 24 Tel: (0) 76 515 64 71 Tel: (0) 27 967 05 60 Tel: (0) 27 967 05 61 Tel: (0) 27 966 64 66 Tel: (0) 27 966 64 76 Tel: (0) 27 966 66 00 Tel: (0) 27 966 88 88 Tel: (0) 27 966 03 33 Tel: (0) 27 966 55 55 Tel: (0) 27 966 88 88 Tel: (0) 27 966 00 00 Tel: (0) 24 471 85 41 00 33 Tel: (0) 479 41 11 52 Tel: (0) 623 41 10 25 Tel: (0) 479 07 26 61 Tel: (0) 479 40 21 32 Tel: (0) 479 41 98 50 Tel: (0) 479 41 99 54 Tel: (0) 479 07 52 51 Tel: (0) 479 07 61 08 Tel: (0) 479 24 27 57 Tel: (0) 479 07 34 51
Fax: (0) 479 41 90 12
Fax: (0) 479 40 21 29
Tel: (0) 479 06 08 25 Tel: (0) 479 06 02 07 Tel: (0) 479 41 37 00 Tel: (0) 479 00 01 15 Tel: (0) 479 00 67 67 00 33 Tel: (0) 479 00 56 00 00 33 Tel: (0) 479 08 28 34 Tel: (0) 622 12 54 44
Fax: (0) 479 08 04 90
Tel: (0) 479 00 18 45 Tel: (0) 479 08 26 11 Tel: (0) 479 08 06 03 Tel: (0) 479 08 20 46 Tel: (0) 479 08 40 52 Tel: (0) 479 01 18 91
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Courchevel hotels
Le Portetta Hotel Annapurna Hotel Les Grandes Alpes Hotel Carlina Hotel Les Sherpas Hotel Kilimandjaro Hotel La Sivoliere Hotel Chabichou Hotel Rond Point des Pistes Hotel le Seizena
Austria
International dialling code: Resort Manager Office Resort Manager Mobile
St Anton chalets
Artemis Lodge Adler Lodge Bodensee Lodge Christoph Lodge Danube
St Anton, Lech and Zurs hotels Hotel Schwarzer Adler Hotel Arlberg Hospiz Sporthotel Kristiana Hotel Thurnhers Alpenhof The Goldener Berg Bentleys house
St Moritz
International dialling code: Hotel Badrutt’s Palace Kempinski Grand Hotel Des Bains
Italy
International dialling code: Hotel Rosa Alpina
Whistler
International dialling code: Four Seasons Whistler
Jackson Hole
International dialling code: Four Seasons Jackson Hole
Aspen
International dialling code: The Little Nell
20
Tel: (0) 479 08 01 47 Tel: (0) 479 08 04 60 Tel: (0) 479 00 00 00 Tel: (0) 479 08 00 30 Tel: (0) 479 08 02 55 Tel: (0) 479 01 46 46 Tel: (0) 479 08 08 33 Tel: (0) 479 08 00 55 Tel: (0) 479 08 04 33 Tel: (0) 479 01 46 46 00 43 Tel: (0) 54 46 30 214 Tel: (0) 66 44 39 44 41 Tel: (0) 54 46 30 316 Tel: (0) 54 46 42 781 11 Tel: (0) 54 46 42 781 12 Tel: (0) 54 46 42 781 13 Tel: (0) 54 46 42 781 14 Tel: (0) 54 46 22 440 Tel: (0) 54 46 26 11 Tel: (0) 55 83 25 610 Tel: (0) 55 83 21 91 Tel: (0) 55 83 22 050 Tel: (0) 55 83 24 63 00 41 Tel: (0) 81 83 71 100 Tel: (0) 81 83 83 065 00 39 Tel: (0) 471 84 95 00 001 Tel: (0) 604 93 53 400 001 Tel: (0) 307 732 5000 001 Tel: (0) 9709 204 600
Air carrier liability for passengers and their baggage This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately 123,000€) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately 20,000€).
Passenger delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately 5,100€).
Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately 1,230€).
Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately 1,230€). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration of the latest check-in and by paying a supplementary fee.
Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community of Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States. Disclaimer: This is a notice required by European Community Regulation (EC) No.889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.
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116 Putney Bridge Road London, SW15 2NQ
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020 8682 5050 scottdunn.com