January 2023 | News & Events Magazine

BOARD OF DIRECTORS

CHAIRMAN

Stephanie Liston, CAM, CAPS

CHAIRMAN-ELECT

Jenn Mulholland, CAM

VICE CHAIRMAN

Katherine Morrow, CAM

SECRETARY/TREASURER

Andrew Klahn, CAPS, CAM, HCCP, CALP

IMMEDIATE PAST CHAIRMAN

Tracey Crowe, CAM

MANAGERS REPRESENTATIVE

Tabitha Knox Gill

SUPPLIERS REPRESENTATIVE

Maria Williams

MAINTENANCE REPRESENTATIVE

Brandon Etheridge

MANAGEMENT DIRECTORS

Anne Adams, CAM, CALP

Melanie Brink

Sundae Caudle, CPM

Lauren Hartstern

Eddie Ivey, CAPS

Alicia Jones, CAPS, CAM, CALP

Sully Lemmons, CAM, CPM

Erick Rocha, NALP

Nicole Samson, CPM

Julie Stayton

SUPPLIER DIRECTORS

Nathan Lybarger, Esq.

Jennifer McCoy, Esq.

Rusty McDonald

Lacey Smithson, CALP

Alberto Suastegui, CALP, CAM

MAINTENANCE DIRECTORS

Jeremy Byrd, CAMT, CPO

Rusty Guilliams, CAMT, CPO

IREM LIAISON

Richard Wright, CPM

LEGAL ADVISOR

M. Wesley Hall, Esq.

MDHA LIAISON

Norman Deep

INTERIM PRESIDENT

Ginny Johnson

COMMUNICATIONS MANAGER

Katelyn Cheatham

MEMBERSHIP MANAGER/FINANCE

Autumn Stiles

ADMINISTRATIVE ASSISTANT/ STATISTICS

Alexis Westergan

ACTIVE PAST CHAIRMEN

Mary Bradley

Stephanie Burns, CAPS, CAM, CALP

Brad Cather, CPM, HCCP, SHCM, COS

Tracey Crowe

Andy Gass, ARM

Shelley James, CAM, CAPS, CPM

Stacey Holt, CAM

Andrew Klahn, CAPS, CAM, HCCP, CALP

Tammy Lee, CAM

Chari Lewis, CAM, CAPS, CPM

Stacy L. Molen, CAM

Nancy Morris

Linda Page, CPM, ARM

Susan Sherfield, CPM

Lisa Swick, CAPS

Zac Ward, CPM

Inc.

D W A Y N E R A W L S

Congratulations, Dwayne, on the crowning achievement in the field you know and love so well. But, it is more than just a single event...

Lifetime Achievement is the result of thousands of decisions and actions over the course of decades. It is doing the next right thing every day. It is years of hard work dedicated to exceeding standards and expectations. It is integrity in every situation regardless of the cost or inconvenience. It is attention to detail in every encounter. It is genuine desire to help others succeed. It is thoughtful and measured responses to difficult situations. It is seeing the big picture while understanding the urgency of the immediate. It is the immutable law of sowing and reaping.

It is who you are....

Your Lifetime Achievement is the inevitable harvest from millions of good seeds sown. We are beyond proud for you. We are enormously grateful that Wheeler, Inc. has been part of your journey.

Thank you and congratulations for recognition of a life well lived.

L I F E T I M E A C H I E V M E N T A W A R D -Curtis Wheeler

Wheeler,

congratulates the winner of the 2022

Cheers to 2023!

by Stephanie Liston

One of my main focuses this year will be maintenance engagement. I think our Maintenance Team members are often forgotten, and even though they are on the front line they are also our industry’s backbone. I have had an advantage over the years being married to a Maintenance Supervisor. He is looking to retire in the next few years. Many of our experienced maintenance team members are leaving the industry, and I think it will be important that we actively remind people that this can be a career like it has been for my husband and is more than just a job. I want them to feel like they are part of a larger organization and see the GNAA as a resource to help their long-term goals. We as an industry need to re-glorify trade education.

I want to thank all of you who have attended the Maintenance Committee over the years, and most recently the engagement in this year’s focus group that is going to help shape what our maintenance programs look like in the future. I want to thank all of you who have encouraged your team members to be active participants, and those who have been and continue to be mentors to others. I want to be sure to mention my

gratitude to those suppliers who have supported and will continue to support our maintenance events.

To everyone who might be timid about being active or perhaps just hasn’t found their place, I promise there is a committee for everyone – keep coming until you find it!

There are so many great people in this organization who are here to support each other, and I am so proud and thankful to be part of it. I am even more thankful for everyone who has given me their support over the years, I wouldn’t be where I am today in my career today without it. For all of you, I promise to do my best to make you proud. I am really looking forward to working with such a talented Executive Committee and Board this coming year.

So does being the Chairman of the Board mean I’ve “made it” in my career? No – absolutely not! I realize now that making it is when you are known as a mentor to others in the industry like Chari and Wes were to me. Cheers to 2023!

Join the GNAA LEAD Program!

The LEAD Designation is an honorary distinction certified by the Greater Nashville Apartment Association. LEAD provides a complete development curriculum for current and aspiring maintenance professionals. LEAD is designed to recognize the development efforts of maintenance professionals upon completion of a specific task.

Students will get a complete overview of the program at the Kick-Off & Basics of Maintenance Course on Tuesday, February 28 from 11:00 a.m. - 4:00 p.m.; lunch included.

Whether you are a current or future NAA designate, the LEAD Program provides a pathway to your success. By attending seminars, achieving a designation and volunteering with the GNAA, you will obtain an honorary distinction in your area of expertise recognized by industry leaders.

Attendance to the required list of events is tracked in the GNAA database. Once completed, students will

be recognized in the News & Events magazine and presented a tool pouch with standard hand tools at the October Maintenance Luncheon on October 18.

Students have until October 18, 2023 to complete this program to receive the LEAD Tool Pouch and hand tools.

Students are required to attend one of each of the following events:

(1) Managers, Supplier, Maintenance or General Membership Meeting Luncheon

(1) Basics of Maintenance Course – February 28

(1) Committee Meeting of the student’s choice

(1) Maintenance Appreciation Event

Attendance at the required events is complimentary to LEAD students.

Meet the Newest Board Members

managers representative

Tabitha Knox Gill Community Manager, Rivergate Meadows Tabitha is the community manager at Rivergate Meadows Apartments in Goodlettsville, TN. She joined her company, Timberland Partners, in February 2019. She is active in her organization as a leasing mentor, a participant in the regional manager green track program, and serves on MAC (Managers Advisory Committee). Tabitha has been in the multifamily industry since 2007. She is an active member of the Greater Nashville Apartment Association, serving on three additional committees (Trade Show, Gala, and Education), and is part of the 2022 Lyceum Leadership Program. Tabitha is also actively in pursuit of getting her TN Real Estate License. In her spare time, she enjoys spending time with her husband, family, and friends and vacationing in Panama City, where she can lie on the beach and listen to the waves crashing.

supplier representative Maria Williams

Owner, Floors First Nashville

I am thrilled to be joining the GNAA Board of Directors for 2023! As the Suppliers Representative, I am looking forward to providing support to our current supplier members and our new supplier members. As co-chair of the Trade Show Committee, I am looking forward to working alongside our committee members to provide a fun-filled 2023 Trade Show. I am looking forward to working with Andrew Klahn and Brandon Etheridge to increase our membership and promote an environment of support, love, and care for all members.

maintenance representative

Brandon Etheridge Regional Maintenance Supervisor, Lighthouse Property Management

Looking forward to an exciting and fun year. Really looking forward to increasing maintenance involvement, especially with the kick-off of the new LEAD program. Cheers to 2023!

management director

Sundae

Caudle

Vice President of Operations and Executive CPM, Freeman Webb Company.

As Vice President of Operations and the Executive CPM® for the company, Sundae oversees operations in Tennessee, Alabama, and Kentucky. Her portfolio is over 10,000 units and 49 communities consisting of class A/B/C, owner-managed, fee-managed, and affordable, plus lease-up and major valueadd renovations. She provides servant supportive leadership to the team, with six regional managers and approximately 225 team members in her portfolio. She also provides guidance and recommendations on Best Practices for our operations department. Sundae and her husband Randy have three grown children and three grandchildren. She enjoys spending time outdoors gardening, boating, golfing, and with her two dogs, Charlie and Champ.

management director

Lauren Hartstern Community Manager, MAA Acklen

I am beyond thankful to serve as the Management Director on the 2023 GNAA Board. The board has distinguished members, and I am humble and honored to be a part of it.

management director

Julie Stayton

promoted to the multi-site community manager role at Ashwood Cove in Murfreesboro. She is excited about the opportunity to serve on the GNAA Board of Directors as a Management Director.

supplier director

Rusty McDonald

President of AMI Construction

Assistant Vice

President, Lincoln Property Company

Julie has 19+ years of experience in property management and is responsible for formulating business strategies to maximize asset performance across various asset types. She currently serves as the Area Vice President for Lincoln Property Company, responsible for leading a regional team that oversees operations in Tennessee and Kentucky. She can execute a strategic vision, communicates effectively, empowers her team to embrace innovation and change, and fosters an environment where her people can grow and feel supported through the ever-changing conditions of property management.

management director

Alicia Jones

Community

Manager, Ashwood Cove I

With 18 years of experience in the Nashville multifamily market, Alicia brings a wealth of knowledge and expertise. She returned to Freeman Webb in 2019 and is happy to be back with her work family! In addition to serving on the GNAA NextGen Committee, Alicia is also a member of the Freeman Webb Manager’s Council. In 2013, she was awarded the GNAA education scholarship for the NALP designation. She earned her CAM designation in 2018 and her CAPS designation in 2022. Alicia was recently

Rusty has been the Owner/President of AMI Construction, Inc. since 1995 and has been heavily involved in the Greater Nashville Apartment Association since the beginning. His entrepreneurial spirit drives his company’s vision, but his commitment to reliability and trustworthiness determines the ultimate measure of AMI’s success.

December Event Highlights

MANAGERS LUNCHEON

Staffing Maintenance Personnel

by Alyssa Smith, The Liberty Group

The number one reason residents renew their lease at an apartment community is satisfaction with their maintenance team. Everyone loves a quick and precise response to service requests. However, multiple factors have converged to create an environment that makes it increasingly difficult to find top-of-the-line maintenance employees in today’s candidate pool. All indications are that it will be even more challenging in the next decade.

With many workers being either underqualified or unreliable, employers must be especially cognizant of what makes a strong maintenance technician candidate. Hiring the right staff not only simplifies day-to-day life for apartment owners but for residents as well. It is one of the critical factors that separates the good from the great apartment communities – ultimately creating longer-term stays from residents.

We have outlined what we feel are the core qualities that make a stellar maintenance candidate.

Customer service – While this may not seem like the first skill that comes to mind, maintenance personnel must deliver a high level of customer service to every person they encounter on the job. For instance, maintenance techs often hear complaints directly from residents, making it imperative that they maintain professionalism in all their communications and listen to residents’ concerns. The most effective maintenance technicians are those who know how to effectively communicate in a professional and approachable manner. As you interview candidates, make sure to evaluate interpersonal skills, such as eye contact and nonverbal communication, as these traits are crucial to a top-notch technician!

Attention to Detail – In addition to practical skills and abilities, the best maintenance technicians are those who proactively identify potential property issues and take initiative to resolve them – before things get out of

hand! Finding candidates that demonstrate attention to detail in handling property concerns is key to ensuring your property undergoes regular preventive checks and routine inspections. Ultimately, your main goal should be to hire technicians who are proactive in taking corrective measures and can spot problems quickly, as this will ensure your property remains safe and runs smoothly.

Problem Solving – Every maintenance job is different, requiring techs to adjust their focus and identify the best solutions for each project. Technicians who apply knowledge from past experiences are best suited for making decisions and implementing the most effective repairs within a reasonable timeframe. Working well under pressure and prioritizing tasks while completing small and large assignments is essential for succeeding in any maintenance role.

Adaptability – The best maintenance techs can shift their skillset and focus. An ability to adapt to many repair needs involving various matters – such as electrical, plumbing, HVAC, heating, and cooling – is key for fulfilling many types of job requests. Typically, workers in the maintenance field with multifaceted experience on different projects are most appealing to employers (especially those in the multifamily industry) that need qualified, reliable help to keep their properties functioning at an optimal level.

Investing in hiring the most qualified maintenance technicians can have instrumental effects on the way your property is managed – and the satisfaction of your tenants. As you grow your team, keeping the factors above in mind will help you identify candidates with the right background, skills, and experience for the job.

Once you have identified and hired a good maintenance technician, pay attention to the details that will keep them engaged and loyal to your company. Recognize their value and show your appreciation.

Mario Patterson

by Chris Smith, Shelter to Shutters

One advantage of a career in the multi-family housing industry is the opportunity to advance. While for some, that first maintenance or groundskeeping job is a shortterm solution, others choose to pursue a rewarding career in the industry. Mario Patterson is an example of the latter.

Mario began his job as a groundskeeper at IMT 8 South in October of 2021. He came to this role through Shelters to Shutters, a non-profit that helps the situationally homeless achieve self-sufficiency by finding housing and employment in the multi-family housing industry. Within three weeks on the job, his supervisor, Joe Lowe, started to encourage him to work toward his EPA certification.

Mario studied twice a week for two hours over a twomonth period, took practice tests every week, and then took the test. On his first try he passed three of the four sections. One week later he passed the fourth part and was granted his EPA 608 Certification. With that certification he immediately earned a raise and a promotion to Certified Maintenance Technician. Mario says he uses his new skills on the job two or three times a week.

While Mario was obviously ready, willing, and able to advance, his employer played a crucial role in his success as well. A supervisor initially encouraged him to pursue advancement, the community manager suggested a work schedule that allowed time for Mario to study, and IMT Residential paid for the testing materials and the test.

Michelle Pasquarelli, community manager at IMT 8 South, says, “Mario was eager to achieve success from the very first day he started here at IMT 8 South. IMT provided the tools to help him grow in his career, and he has put in all the work to ensure he succeeds in his new position. We cannot be more satisfied with the great work Mario provides IMT and our residents on a daily basis.”

Mario has continued to advance in his career by taking more online training through IMT, has earned additional raises and another promotion to Senior Certified Maintenance Technician.

Mario loves his new career and is proud of the fact that he has never gotten less than five stars in his performance reviews. When asked his favorite part of the job he says the people he gets to work with. His least favorite part of the job should come as no surprise – being on call. “2:00 a.m. calls are no fun,” he says.

Mario’s advice to others: “Keep your integrity and don’t give up. It all pays off in the end. You get out what you put into it. And hard work really does pay off.”

An oft-heard cliché is “it takes two to tango.” Mario’s story bears this out. Combine a willing and motivated employee with a supportive employer and success is the result. Even with the 2:00 a.m. phone calls.

Rising Stars Series

BRANDON ETHERIDGE Regional Maintenance Director, Lighthouse Property Management

Years In the Industry

10 Volunteer Positions Currently & Previously Held in GNAA

2022/2023 Maintenance Representative, 2023 Membership Committee Co-Chair

What brought you to the apartment industry?

A friend in the industry

Was this the career path something that was always on your radar?

No, the HVAC industry was more my target. Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

Working with my dad. Growing up he owned a residential maintenance/painting company.

Why is property maintenance an attractive career path?

Property maintenance is an attractive career path because you have the opportunity to serve others, and also the continued education opportunities provided through the associations.

Best professional advice you have ever been given?

Be confident and challenge yourself.

What is your favorite thing to do on the weekends?

Fishing and coaching youth baseball

Do you have any pets?

I have a golden doodle named Nemo.

Coolest place you’ve ever traveled? St. Thomas, U.S. Virgin Islands

Give us a fun fact about you.

I am a Twin Dad.

What upcoming GNAA event are you excited to attend and why?

Beer Butts and BBQ. 2022 was my first year attending and it was an absolute blast. Loved it! I am also super excited about Lucky Hour this year.

Do you have a motto you live by?

Lead by example.

If you could get a “do over” for something in your career, what would it be and why?

Absolutely nothing. I believe I am right where I am meant to be and I am blessed to be in a position to help others.

Any advice you could give to the rising stars of GNAA?

Keep coming and take full advantage of as many education and career development opportunities as possible.

Get Ready for 2023 Awards!

by Katherine Morrow, MAA

What a wonderful Awards Gala we had in November!

I enjoyed seeing your smiling faces in the December News & Events magazine. A special shout-out to all the communities that were nominated and those who won! As a property manager, I know we spend plenty of time making sure each area of the community looks great anyway, but there is extra stress when the judges arrive on site. Your hard work does not go unnoticed. Curious about how the categories are judged? Would you like to know what to prepare for this year? Read along and find out!

It’s a new year, and as we make our New Year’s resolutions with our lists of goals to achieve, consider attaining a Diamond Award as one of those! Each year, individuals in various categories are nominated and recognized for their dedication to the Greater Nashville Apartment Association. Congratulations to those individuals and companies that were recognized at the Gala – your hard work paid off! Have you ever wondered what you might need to do to attain this goal? Well, you’re reading the right article!

Let’s start with the Beautification Awards! You can follow along on the website, https://www.gnaa.org/beautificationawards

You will enter your submission for the category in which you would like your community to be judged. Once all applications have been placed, a panel of judges selects the top three communities from a variety of categories and awards them 1st, 2nd, or 3rd place. Categories for Beautification Awards are:

• Overall Beautification – The communities are placed into a subcategory, based on the age of the property, which allows for more winnings in this category.

• Best Renovation

• Best Flowers

• Best Clubhouse

• Best Maintenance Shop

• Best Model

• Best Pool

• Best of the Best

Review the link above to see what the judges are looking for when they arrive this summer. We look forward to

recognizing your hard work keeping the communities pristine!

Now on to the coveted Diamond Awards! Click the link https://www.gnaa.org/diamond-awards to see the categories.

The Diamond Awards were created to honor and reward those exceptional performers in the GNAA membership. The awards will be given to individuals and companies that have exhibited outstanding qualities throughout the year. These awards are given to individuals and companies who enthusiastically participate in the association’s endeavors throughout the year. The timeframe that qualifies each nominee for this award, is July 1-June 30. This means you’re not too late to get started! All you have to do is –participate! Diamond Award categories are as follows:

• Multifamily Executive of the Year

• Management Professional of the Year

• Assistant Management Professional of the Year

• Leasing Professional of the Year

• Maintenance Professional of the Year

• Supplier Professional of the Year

• Service Technician Professional of the Year

• Management Volunteer of the Year

• Maintenance Volunteer of the Year

• Supplier Volunteer of the Year

• Management Company of the Year

• Supplier Company of the Year

What to do once you are nominated? First, you will attend a luncheon to recognize how awesome you are! Then, you will have some forms to fill out, to verify attendance at key events, and you will write an article about your participation and growth over the past year within the GNAA. As your Awards Committee Co-chair in 2022 and 2023, I cannot wait to see the applications this year! If you’re curious about how to join our next committee meeting, please sign up HERE: https://docs. google.com/forms/d/e/1FAIpQLSdHAbhx5dRDaveI7tbc36CPptzI4iPFYVEPmfhUcIjrC2prw/viewform

Congratulations, again, to the 2022 Award Winners! I look forward to 2023!

NEW MEMBERS

APARTMENT COMMUNITIES

1104 Residences 1104 Spring Path Ln. Antioch, TN 37013 (615) 434-8242 1104mgr@elmintonpm.com Elmington Property Management

Alcove 900 Church St. Nashville, TN 37219 (615) 357-4900 live@alcovenashville.com www.alcovenashville.com

356 apartment homes Giarratana Management

Cannon 203 Eleanor Way Murfreesboro, TN 37129 (615) 614-8333 thecannon@firstcommunities.com www.thecannonapts.com 168 apartment homes First Communities Management

Clay Street Commons 1919 9th Ave. N. Nashville, TN 37208 (615) 933-7869 claystreetcommonsmgr@cushwake.com www.claystreetcommonsapts.com

32 apartment homes Cushman & Wakefield

Cove at Center Point 910 Brown Dr. Murfreesboro, TN 37130 (615) 893-4933 covecenterpoint.mgr@ram-mgt.com www.coveatcenterpoint.com

355 apartment homes RAM Partners, LLC

Cove at Center Point II 1214 Old Lascassas Rd. Murfreesboro, TN 37130 (615) 893-4933 covecenterpoint.mgr@ram-mgt.com www.coveatcenterpoint.com 150 apartment homes RAM Partners, LLC

Fairway Meadows 93 Weakley Ln. Smyrna, TN 37167 (615) 667-2870

Spencer Brooks fairwaymeadows@zrsmanagement.com www.livefairwaymeadows.com 208 apartment homes ZRS Management, LLC

Farmhouse

635 Lyons Farm Pkwy. Murfreesboro, TN 37127 (615) 761-9513 farmhouse@firstcommunities.com www.farmhouseapts.com 288 apartment homes First Communities Management

Grove at Enon Springs 417 Enon Springs Rd. E. Smyrna, TN 37167 (615) 459-6070 groveenonsprings.mgr@ram-mgt.com www.thegrovesmyrna.com 174 apartment homes RAM Partners, LLC

Novel Harpeth Heights

615 Old Hickory Blvd. Nashville, TN 37209 (615) 795-0900 novelhhmgr@greystar.com www.novelharpethheights.com 322 apartment homes Greystar

Poplar Village 1414 Poplar Ave. Murfreesboro, TN 37129 (615) 896-4222 poplarvillage.mgr@ram-mgt.com www.poplarvillageapartments.com 101 apartment homes RAM Partners, LLC

Queens Wedgewood Houston

715 Hagan St. Nashville, TN 37203 (615) 988-6296

cdqueensweho@liverangewater.com www.queensweho.com 221 apartment homes Rangewater Real Estate

Ravelle at Ridgeview 1445 Eagle View Blvd. Nashville, TN 37013 (629) 229-3932 ravellemgr@greystar.com www.theravelle.com 324 apartment homes Greystar

Southaven at Commonwealth 3090 Commonwealth Dr. Spring Hill, TN 37174 (629) 205-9470 Brittany Wright nanager.southaven@freemanwebb.com www.southavenatcommonwealth.com 336 apartment homes Freeman Webb Company

Summer Lake 207 National Dr. Murfreesboro, TN 37128 (423) 894-1964 summerlake.mgr@ram-mgt.com www.summerlakeliving.com 176 apartment homes RAM Partners, LLC

NEW MEMBERS

SUPPLIERS

6th Man Movers

Greg Rood

309 Hermitage Ave. Nashville, TN 37210 (615) 830-1313 book@6thmanmovers.com Moving services/storage

Bernhard Service

David Hill

800 Airpark Center Dr., Suite 816 Nashville, TN 37217 (615) 760-4613 nashvilleservice@bernhard.com Air quality testing; backflows; HVAC contractors; maintenance services/supplies; multifamily development; plumbing contractors; plumbing supplies

Hendersonville Winsupply

Chris Gierla

79 Industrial Park Dr. Hendersonville, TN 37075 (615) 822-0979 Cell (615) 974-4306 cjgierla@winsupplyinc.com www.winsupplyinc.com/location/ hendersonville-tn/37075/plumbing-supplies Appliance leasing & sales; appliance parts; backflows; batteries; blinds; building materials; carpet & flooring sales; electrical supplies; hardware supplies; HVAC supplies; janitorial supplies/equipment; landscape supplies/equipment; lighting; maintenance services/supplies; paint/supplies; plumbing supplies

MBM Pro Wash

Blaine Marlin

1048 Overlook Dr. Ashland City, TN 37015 (615) 585-7265 mbmprowash@yahoo.com Pressure washing

Pulse Pass

Trevor Pearson 10 Morton St. New York, NY 10014 (508) 479-4945 trevor@thepulsepass.com Entertainment/group events

Rainbow Restoration of Lebanon & Hendersonville

Justin Forrest

618 Cedar Grove Rd. Lebanon, TN 37087 (615)2 45-8001

lebanon.hendersonville@rainbowintl.com Commercial/insurance restoration & reconstruction/repair

Residential Investment Advisors

David Childers

248 Jackson Meadows Dr., Suite B Hermitage, TN 37076 (615) 479-8737 dave@ria-inc.com Real estate broker

SuperHero Fire Protection

Chris Wall

1104 Richmond Dr. Nashville, TN 37216 (404) 274-3772 cwall@superherofire.com Advertising/media; apartment data; backflows; fire alarm systems; fire sprinklers/ alarms/extinguishers

Surface Experts of Nashville

James Snodgrass

3329 Clovercroft Dr. Murfreesboro, TN 37130 (615) 648-3259

jsnodgrass@surfaceexperts.com Bath, tub & tile resurfacing & repair; cabinet repairs; carpentry/wood repair; countertop resurfacing; floor restoration

Trash Scan App

Eddie Williams

Rockcreek Ln. Plano, TX 75024 (901) 338-4926 eddie.williams@trashscanapp.com Smart technology; waste/trash removal services; waste/recycling; expense management