May 2020 Chamber News

Chamber News May 2020

Vol. 55, No. 7

A PUBLICATION OF THE GREATER SIOUX FALLS CHAMBER OF COMMERCE

The Bright Side of Business

Stories of positive persistence in the face of a pandemic

IN THIS ISSUE FEATURE

The bright side of business Stories of positive persistence in the face of a pandemic..................................16-25

Chamber News PUBLISHER

Greater Sioux Falls Chamber of Commerce

TOP STORIES

Absentee voting encouraged in upcoming election. . . . . . . . . . . . . . 27 A shared visual identity for Sioux Falls. . . . . . . . . . . . . . . . . . . . . . . . 28 IN THIS ISSUE: Message from the Chair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Event Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Economic Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Faces & Places. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-14 Community Appeals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Business Advocacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Headlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-29 Member Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-31 Business Sense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32-34 Ribbon Cuttings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Member Anniversaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 New Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Five Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CHAMBER NEWS AD SALES

For advertising information, call Steven Herman at (605) 351-1960 or email chambernews@siouxfalls.com

CHAMBER NEWS LAYOUT/DESIGN JILL BLOM

CHAMBER NEWS EDITOR

JENNIE DOYEN For editorial information, call: (605) 336-1620 Chamber News is published by the Greater Sioux Falls Chamber of Commerce, 200 N. Phillips Ave., Suite 200, Sioux Falls, SD 57104 Postmaster please send address changes to: Greater Sioux Falls Chamber of Commerce 200 N. Phillips Ave., Suite 200, Sioux Falls, SD 57104 Phone: (605) 336-1620 • Email: sfacc@siouxfalls.com

CHAMBER MISSION

As the leading Sioux Falls area business advocate, the Greater Sioux Falls Chamber of Commerce represents its members by advancing and promoting the economic health and quality of life of the region.

Communicate WITH THE

CHAMBER .com/siouxfallschamber @GreaterSFCC @SF_Advocate Greater Sioux Falls Chamber of Commerce

Read online or find archived issues: issuu.com/siouxfallschamber

Thank you to the following members for supporting the Greater Sioux Falls Chamber of Commerce by being premium sponsors of the Chamber News magazine.

chambernews.com | Chamber News 3

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PERSONAL | BUSINESS | MORTGAGE | WEALTH MANAGEMENT

PRIVATE BANKING | FINANCIAL PLANNING | INVESTMENT MANAGEMENT | TRUST SERVICES

MESSAGE FROM THE CHAIR

Message from the Chair We are all coming to terms with our new ‘normal for now.’ It can be exhausting to deal with physical separation, everchanging workplace rules and financial concerns. At a time when we need to be inspired and reminded of the many amazing people, things and experiences that surround us, the Chamber and our community partners released a new brand identity for Sioux Falls. While no brand can fully capture the unique diversity of our community, it nevertheless unites us and serves as a reminder of our collective commitment to the good and wellbeing of all citizens. I couldn’t help but feel inspired, hopeful and proud when I saw the branding and I hope you are as well.

BOBBI THURY 2019-20 Chair of the Board

Perhaps more now than ever do we see how interconnected we truly are

The Chamber initiated this collaborative project because we recognize that growing our community is a rising tide that lifts all boats. Attracting workforce talent, visitors and new businesses while connecting and engaging with each other are important for economic success and quality of life.

As part of rebranding, our Chamber also changed its name to Greater Sioux Falls Chamber of Commerce. We are a regional chamber of commerce and we need to think bigger – we are greater together. Perhaps now more than ever, do we see how interconnected we truly are and dependent upon each other for success.

And now more than ever, the Chamber is tirelessly working to help our business community. If you haven’t already, take a look at our supportsiouxfalls.biz website and call us at the Business Resource Hotline. The Chamber has also been the voice of business to our elected officials as they create new programs to deal with the economic impact of this pandemic. The Chamber team has made personal calls to every member (nearly 2,000!) to check in and offer a word of encouragement during this time. Please know that the Chamber is here to help support you and find solutions. This isn’t just lip service – contact the Chamber if you need help. A special note of thanks to our Chamber team for their tireless commitment in helping our businesses.

Proud to be a Chamber member,

2019-20 GREATER SIOUX FALLS CHAMBER OF COMMERCE LEADERSHIP AND STAFF EXECUTIVE COMMITTEE CHAIR BOBBI THURY Legacy Law Firm, P.C. CHAIR-ELECT DAN DOYLE Cutler Law Firm VICE CHAIR ALEX RAMIREZ USA Media TV TREASURER PAUL HANSON Sanford Health IMMEDIATE PAST CHAIR TIM STURDEVANT Sturdevant’s Auto Parts CHAMBER PRESIDENT & CEO JEFF GRIFFIN

EX-OFFICIO JEAN BENDER Minnehaha County Commission KYLE GROOS Bishop O’Gorman Catholic Schools DR. BRIAN MAHER Sioux Falls Public School System CYNTHIA MICKELSON Sioux Falls School Board JIM SCHMIDT Lincoln County Commission MAYOR PAUL TENHAKEN City of Sioux Falls

BOARD OF DIRECTORS MILES BEACOM PREMIER Bankcard TOM BIEGLER Regency Hotel Management MARTIN DESLAURIERS UBS Financial Services, Inc. NATALIE EISENBERG Click Rain, Inc. DAVID FLICEK Avera McKennan Hospital & University Health Center PAM HOMAN Augustana University CHRIS HOUWMAN Malloy RANDY KNECHT Journey Group ANGELA LAMMERS Cetera Services SCOTT LAWRENCE Lawrence & Schiller, Inc. VALERIE LOUDENBACK Grand Prairie Foods KARLA SANTI Blend Interactive CLAIRE SANTOS Zoup! and Wingstop TONY VENHUIZEN Office of the Governor

CHAMBER & ESF STAFF JEFF GRIFFIN President & CEO DIANE BALK Accounting Manager THANE BARNIER Web Development & IT Manager MATT BARTHEL ESF Communications Manager JOAN BARTLING Finance & Accounting Director JUSTIN BENTAAS Public Affairs & Research Manager JILL BLOM Graphics & Communications Manager RACHEL CRANE ESF Host City Manager PATRICK DASCHEL ESF Sales Manager ERIN DEWITT ESF Sales Manager JENNIE DOYEN Marketing & Communications Director ANNA ELIASON ESF Sales Manager

AMY M. FARR Membership Development Manager JEFF FEJFAR Web Designer JAMI GATES Membership Director ELIZABETH HEIDINGER First Impressions/Administrative Assistant MARY HUBLOU ESF First Impressions Manager/Project Assistant KAYLA HUIZING Young Professionals Network Manager JAY KALTENBACH ESF Services/Resale Manager ALEXANDRA LeBLANC ESF Sales Director PAT LUND Membership Engagement Manager MIKE LYNCH Forward Sioux Falls Director of Investor Relations JILL NIEDRINGHAUS ESF Sales Manager KRISTA ORSACK ESF Director of Marketing DEBRA OWEN Public Policy Director KATHIE PUTHOFF ESF Administrative Assistant HOLLY RADER Agri-Business Division Manager EMILY SCHAFFER ESF Creative Development Manager TERI SCHMIDT ESF Executive Director TERESA SCHREIER Public Affairs & Communications Assistant SUSAN SEACHRIS Administrative/Accounting Assistant JACKIE WENTWORTH ESF Sales Manager VALERIE WILLSON Membership Events Manager

chambernews.com | Chamber News 5

CALENDARS

CHAMBER

Events Calendar

Dates, times and locations are subject to change.

For a current listing of all Chamber events, visit siouxfallschamber.com, read the weekly edition of Quickly, or call (605) 336-1620.

You can register and pay for events online at siouxfallschamber.com.

BUSINESS SENSE

WORKSHOPS

Save the Date

All Business Sense Workshops take place online from noon–1 p.m. The workshops are free for Chamber member employees, but advance registration is required.

Visit siouxfallschamber.com for details and to register.

11 a.m.–1 p.m.

W.H. Lyon Fairgrounds 100 N. Lyon Blvd.

DETAILS: Celebrate the agriculture industry and enjoy lunch with

THE MONSTERS I’VE KILLED: CRISIS COMMUNICATIONS 101 WEDNESDAY, MAY 6

LEADERSHIP SIOUX FALLS GRADUATION THURSDAY, SEPT. 3

what keeps people safe, turns the tide of public perception and gets us back to normal faster. This workshop will provide practical tips for communicating during crisis and explore the use of message maps – valuable tools that ensure messages are consistent and concise.

AG APPRECIATION DAY WEDNESDAY, AUG. 5

the agriculturalists that make feeding the world their lifestyle at the Chamber’s annual Ag Appreciation Day at the Sioux Empire Fair.

5:30–8:30 p.m.

Holiday Inn City Centre 100 W. 8th St. DETAILS: The 34th class of Leadership Sioux Falls will celebrate

their graduation with a social hour, dinner and keynote speech from former Governor Dennis Daugaard.

CYBERSECURITY CONFERENCE WEDNESDAY, SEPT. 30

7 a.m.–2 p.m.

Sioux Falls Convention Center 1201 N. West Ave. DETAILS: Businesses of every size need a cybersecurity plan. Learn

from experts in the cybersecurity field what you can be doing to protect your business at the 2020 Sioux Falls Cybersecurity Conference.

114TH GREATER SIOUX FALLS CHAMBER OF COMMERCE ANNUAL MEETING TUESDAY, OCT. 20 Sioux Falls Convention Center 1201 N. West Ave. More details to come.

6 Chamber News | MAY 2020

Presented by Heather Hitterdal, Owner, H Squared Communications DETAILS: During a crisis, honest and fast communication is

THE IMPACT OF COVID-19 ON WORKERS’ COMPENSATION THURSDAY, MAY 7

Presented by Kelly Marshall, Account Risk Manager and Cheri Lenhoff, Claims Supervisor, RAS DETAILS: This worldwide pandemic has impacted each of us

in many ways already. But what about those employees who may have concerns about exposure-related illness and absence from work? We will talk about the impact of COVID-19 on Workers’ Compensation, including what employers can do to support employees during this uncertain time.

PERSONAL POWER MODEL — BEING “AT CAUSE” WEDNESDAY, MAY 20 Presented by Molly Christianson, Coach & Trainer, GreatLife DETAILS: Learn to become conscious of how your thoughts

drive emotions, then actions, and ultimately create outcomes.

When individuals learn to live “At Cause” versus being “In Effect” they unleash their personal power. This process allows you to reframe your thoughts and feelings in response to life’s situations with a positive attitude and productive energy.

19-20 WINNER

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Make Your Place a Showplace SIOUX FALLS: 804 S. Minnesota Ave. | 335.9600 HARRISBURG: 420 N. Cliff Ave. | 3 miles south of 69th | 362.7220

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Share your message with the business community Advertise in Chamber News Chamber News is a direct business-tobusiness publication that reaches the decision-makers in Sioux Falls area businesses. It is mailed directly to more than 5,000 Chamber members and distributed free at select locations around Sioux Falls.

Promote your business in Chamber News.

Contact Steven Herman at (605) 351-1960 or chambernews@siouxfalls.com.

ECONOMIC INDICATORS Tracking trends in business is just one way that the Greater Sioux Falls Chamber of Commerce is looking out for our members. Sioux Falls is a great place to do business, in part because of its diverse economy. Check here for economic indicators that help show growth and development.

City of Sioux Falls Building Permit Data

Regional Unemployment Rates

MARCH 2020

FEBRUARY 2020

CUMULATIVE YEAR TO DATE

1,057 PERMITS

2018

957 PERMITS

2019

BISMARCK

3.1%

1,067 PERMITS

2020 0

200

400

600

800

1000

FARGO

2.6%

1200

MINNEAPOLIS/ ST. PAUL

Source: City of Sioux Falls

3.1%

RAPID CITY

City of Sioux Falls Total Construction Value

3.8%

MARCH 2020

SIOUX FALLS

CUMULATIVE YEAR TO DATE

3.2%

ROCHESTER

3.1%

CEDAR RAPIDS

150 OMAHA

3.1%

DES MOINES

3.4%

3.0%

LINCOLN

2.7%

120

Source: Bureau of Labor Statistics Note: figures represent Metropolitan Statistical Areas (MSA), not just city; rates are not seasonally-adjusted

Agriculture Trends

90

FEBRUARY 2020 10 60

$133.6 million $54.3 million

$8.84 $8.52

$104.0 million $42.9 million

0

$103.6 million $28.1 million

(IN MILLIONS)

30

2019

2018

Source: City of Sioux Falls

Total Construction Value

2020

$8.51

8

$8.04

MARCH 2020

New Listings: 630 Days on the Market Until Sale: 97 Median Sales Price: $218,177 Inventory of Homes for Sale: 1,407 Source: RASE (Realtor Association of the Sioux Empire)

$8.26

SOYBEANS

(PER BUSHEL) U.S. SOUTH DAKOTA

6

CORN

New Non-Residential Construction Value

Sioux Falls Region Housing Overview

$8.59

(PER BUSHEL) U.S. SOUTH DAKOTA

4

$3.60

$3.34

2

February

2019

$3.79

$3.78

$3.56

$3.52

January February

2020

2020

Source: U.S. Department of Agriculture chambernews.com | Chamber News 9

FACES & PLACES

Faces & Places

JUSTIN ZANDSTRA The First National Bank In Sioux Falls

STEFAN SZWARC Great Western Bank

LYNDA BILLARS

The Lynda B. Advantage Corp —Lynda Billars KW

APRIL MEYERINK Black Hills Federal Credit Union

Our members do more than follow the news. They make the news. Job promotions and hirings. New projects. New partnerships.

Awards. Every day we hear about exciting accomplishments, historic milestones and other positive aspects of our member businesses that deserve to be shared. Submit news to jdoyen@siouxfalls.com.

CINDI JOHNSON Grand Falls Casino & Golf Resort

BRIAN SPADER New York Life

DAVID JOHNSON DAKOTACARE

DEBRA PETERSON CorTrust Bank

BRAD NELSON Keller Williams Realty of Sioux Falls

Recognition of Chamber Volunteers Featured ambassadors and diplomats this month are: Justin Zandstra, The First National Bank in Sioux Falls, one year as an ambassador; Lynda Billars, The Lynda B. Advantage Corp-Lynda Billars KW, 19 years as an ambassador; Cindi Johnson, Grand Falls Casino & Golf Resort, five years as a diplomat; David Johnson, DAKOTACARE, 13 years as a diplomat; Deb Peterson, CorTrust Bank, 21 years as a diplomat; and Stefan Szwarc, Great Western Bank, two years as a diplomat.

The Ace Award is given monthly to one ambassador in recognition of their sales efforts.

April Meyerink, Black Hills Federal Credit Union, was the March Ace Award winner.

Diplomats who complete all their member contact calls each month are part of the 100 Club. One member of the 100 Club is recognized as the Service Star. The March Service Star was Brian Spader, New York Life.

Event Champion honors went to Brad Nelson, Keller Williams Realty of Sioux Falls.

Team Nelson is Captain Brad Nelson, Keller Williams Realty of Sioux Falls; Julie Nelson, American Bank & Trust; Lenn Patterson George, West Plains Engineering, Inc.; Anna Heeney, CellOnly; and Doug DeGroot, Paystubz.

Diplomat Team of the Month for March was a tie between Team Johnson and Team Nelson. Captain Cindi Johnson, Grand Falls Casino & Golf Resort; Sandy Case; Brian Spader, New York Life; Angie Wahl, J. Wahl Home Inspection; and Pam Olinger, ELO CPAs & Advisors, comprise Team Johnson.

Professional portraits of Chamber volunteers are courtesy Chad Phillips Photography, chadphillipsphotography.com.

10 Chamber News | MAY 2020

New Faces & Promotions HenkinSchultz Creative Services has hired Mel Schulte as a media specialist. Schulte graduated with a degree in political science from American University in Washington, D.C. She recently helped launch a sports technology company in Raleigh, North Carolina for Major League Baseball Advanced Media. Schulte has a natural skill for turning new ideas into reality and is even a patented inventor.

Peter Hauck is the new community manager at the Zeal Center for Entrepreneurship. His responsibilities include marketing, event planning and CRM work. Hauck is a graduate of the University of Minnesota and has experience in marketing and business development.

Honors & Awards Dawn Knutson, Midwest Employee Benefits, was named a top agent in South Dakota as part of Wellmark® Blue Cross® and Blue Shield®’s annual Promise Awards. The Promise Awards recognizes Wellmark agents and agencies who provide exceptional service to Wellmark members in today’s marketplace.

This is Knutson’s sixth consecutive year as a Promise Award winner.

Five websites developed by Insight Marketing Design received AVA Awards in the 2020 competition. AVA Digital Awards is an international competition that recognizes creative excellence for planning, concepting,

design and production of digital communications. Work ranges from digital campaigns to website development to social media and mobile marketing.

Insight Marketing Design has been recognized for excellence by Higher Education Marketing (HRM) in both traditional and digital competitions. The HRM Education Advertising Awards receives thousands of entries each year, which are judged by a national panel of industry experts. Work created by Insight for Lake Area Technical Institute and the University of Sioux Falls was recognized.

chambernews.com | Chamber News 11

FACES & PLACES

Be Seen — Special Edition

2 1

4

Chamber volunteers shared pictures of ways they are supporting local businesses, helping out others in the community and managing a remote-work environment.

1 Stephanie Engebretson delivered Firehouse Subs to health care professionals at multiple locations. 2 Brian and Betsy Sittig braved wintery weather to pick up dinner to go from Minervas on Easter Sunday. 3 Doug DeGroot picks up carryout pizza from McKenzie River. 4 Jennifer Hoesing with her curbside pickup order from The Spice & Tea Exchange.

3 12 Chamber News | MAY 2020

5

6

7

5 Brad Nelson wore his face mask on a trip to Nyberg’s Ace to get supplies for his spring lawn work. 6 Katie Mouw set up a sewing station in her living room to make face masks for health care professionals and people with immune deficiencies. 7 Derrick Karsky picked up a couple dozen donuts from Flyboy Donuts on Easter morning. He made deliveries to family members and then surprised his daughters. 8 School lunch hour looks a little different these days for Carrie Dragt’s daughter with takeout from their neighborhood restaurant in Tea.

8 chambernews.com | Chamber News 13

FACES & PLACES

Be Seen — Special Edition

9

10

9 Doug and Shawn DeGroot enjoying dinner and wine that that they picked up curbside from R Wine Bar. 10 Kelli Rogotzke balances the work she does for Junior Achievement of South Dakota with caring for her toddler as she works from home. 11 Kristin Hoefert-Redlinger delivered groceries and essential supplies to immune-compromised friends or acquaintances that needed help.

14 Chamber News | MAY 2020

11

COMMUNITY APPEALS GREATER SIOUX FALLS CHAMBER OF COMMERCE

Community Appeals Scheduled Fund Drives The purpose of the Community Appeals Committee is to qualify and provide orderly scheduling of capital fund drives to the business community.

By vetting capital fund drives, the objective of Community Appeals is to affirm the project is a sound community investment and worthy of donor consideration.

It is the intent of the Chamber to encourage every business to carefully consider such requests. However, we also acknowledge that many businesses have limited resources for capital fund drives, both in an ability to properly evaluate them and a sufficient budget to contribute. Our Community Appeals process is intended to provide our members with assurance that a Community Appeals campaign Is worthy of investment.

MCCROSSAN BOYS RANCH CAMPAIGN POSTPONED

Out of respect to the business community during these months of health and economic uncertainty, the Greater Sioux Falls Chamber of Commerce and McCrossan Boys Ranch have jointly agreed to postpone McCrossan’s Community Appeals campaign period, which was originally set for April 1-July 31, 2020.

The McCrossan’s campaign is now scheduled to take place Nov. 1, 2022 to March 31, 2023.

The Chamber will continue to closely monitor the economic environment and how it may further impact the viability of future campaigns; therefore, additional modifications to the Community Appeals campaign calendar may become necessary.

FORWARD SIOUX FALLS NOV. 1, 2020–MARCH 31, 2021 To provide programs that result in an improved economy and quality of life for those in our region.

ACTIVE GENERATIONS APRIL 1, 2021–JULY 31, 2021

To build a new facility to accommodate the organization’s growing client base and expansive programming opportunities.

SIOUX FALLS SKATEPARK ASSOCIATION NOV. 1, 2021–MARCH 31, 2022

To create a high-quality, multi-purpose, concrete skatepark/plaza in the core of Sioux Falls at Nelson Park. Once built, the skatepark will become part of the Sioux Falls Parks and Recreation Department.

For more information on the Community Appeals Committee, call Mike Lynch at (605) 373-2008.

chambernews.com | Chamber News 15

FEATURE

The Bright Side of Business Stories of positive persistence in the face of a pandemic There is not a corner of our community, or even the world, that hasn’t been impacted by the COVID-19 pandemic. The harsh reality is that much of that impact is negative and difficult. Businesses are navigating financial strain and regulatory uncertainty, leaders are facing tough decisions with no good options, and individuals are struggling with health concerns and job security.

As in most storms though, there is still light.

In the following pages, Chamber members share their stories of how their businesses are adjusting to a new way of operating in the midst of COVID-19.

This special feature section, created by Chamber members for Chambers members, is positive and inspiring. There are lessons learned, challenges overcome, employees who go out of their way to create positive interactions with coworkers and customers – the list goes on.

The stories offer an uplifting reminder that we live in a community of people that embrace the idea that we are better and stronger together.

16 Chamber News | MAY 2020

Time Management Systems

by Ashley Pugh, Marketing Coordinator Rewind back to March 23, 2020: Day one of Time Management Systems’ remote working changeover. The same day our two official offices grew to 26 home offices.

Reluctant to do so? Sure. Grateful to be in the type of business that remote working is possible? Absolutely! So, the decision was made: work from home. Computers, laptops and desk phones were hauled into employee cars, driven away and setup in makeshift offices.

During the first few days in our home offices, TMS employees showed off their new workspaces by emailing pictures to one another. Kitchen tables, spare bedrooms and basements now house our 8-to-5 lives. Kids screaming and dogs barking, along with optional showers, are the new norm for our TMS employees. We figured helping each other visualize our current workspaces would help everyone understand our personal challenges and the distractions that exist on the other side of the computer screen.

Fast forward and as I write this, we are at the end of week three of remote working. When you are working in a team environment that’s remote, video communication is a perfect way to maintain connections with colleagues. We utilize Microsoft Teams to chat internally and hold our biweekly virtual meetings. At first there was a little reluctance among team members to turn on their cameras during our meetings. Knowing that most of us do not like how we look or sound on video was the key to getting over the hump and embracing everyone’s true natural looks.

AN OBSERVATION OF MONDAY AND FRIDAY STAFF MEETINGS: Monday at 8 a.m.: Official, Company Meeting Theme: Discuss open issues/strategize the week ahead Employees: Well-groomed Hair: Styled Clothes: Blouse or TMS polo/jeans Demeanor: Upbeat/happy to see adults outside of their house Friday at 4 p.m.: Unofficial, Company Happy Hour Theme: Discuss nothing/drink cocktails of choice Employees: Unhinged Hair: Women in buns/men wearing hats Clothes: Oversized sweatshirts, sweatpants Demeanor: Scatterbrained/tired

Both meetings are equally important to our company.

After the pandemic is over and our organization is functioning inside our office walls again, one can expect that the employees will need to ease back into certain behaviors.

One example: Being able to wear yoga pants for the first few weeks back. Another example: Allowing Happy Hour every Friday at 4 p.m. for at least the first year back to keep our sanity.

All joking aside, during this growing threat of COVID-19, TMS has taken the good with the bad. Our employees have stepped up the challenge of working without team members physically around them and continued with our mission in helping our customers. We continue to look on the bright side of every situation thrown our way and do so with a smile on our face and a drink in our hand (on Friday afternoons only). We are happy and proud to be able to continue serving our customers that need us during this time of need and do so efficiently.

Our owners have kept in touch with all their employees by dropping “goodie” bags off on each employee’s doorstep. The first bag dropped was filled with Jolly Time’s Koated Kernals popcorn. The second gift was an Easter basket filled with candy and other Easter-themed gifts and a nice note. It has been a fun and unexpected surprise to receive these gifts and to know we are still connected and they are still thinking about us.

It is easy to say our new work routine has not been easy.

A better word might be manageable. Time Management Systems, backed by our fantastic owners Jen Vanderloo and Mindy Kroll, has succeeded in making the unmanageable manageable for all 26 employees in this company.

They understand the big picture of the world and keep things light-hearted, all while focusing on keeping our business momentum moving forward. chambernews.com | Chamber News 17

THE BRIGHT SIDE OF BUSINESS

comfort of their home,” said Madelyn Grogan, Director of Education at the Washington Pavilion. “We plan to continually update the website with more programs such as story time, art and cartoon lessons and other meaningful materials.”

Many Washington Pavilion employees found themselves showcasing their skills and talents in front of the camera leading a short lesson in one of the featured categories - anything from coffee filter art to improvisational theatre and so many more.

Washington Pavilion

by Bob Wendland, Manager of Performances and Events On March 17, 2020, the Washington Pavilion of Arts and Science temporarily closed due to the COVID-19 virus.

Team members were motivated to find creative ways to continue to uphold and deliver on our mission to inspire, educate, entertain and enrich our community without being able to connect with them in person. Members of many different departments at the Washington Pavilion came together to create a new initiative called ‘Experience Your Washington Pavilion @ Home’ – an online education and enrichment resource of videos, activities, experiments and demonstrations focusing on visual art, science and performing arts and theatre. “’Experience Your Washington Pavilion @ Home’ is a fun opportunity to share engaging resources and projects with our community and families while they are in the

Stone Group Architects

by Amy Bruner, Marketing Director If there’s one thing Todd Stone has learned since launching the South Dakota-based Stone Group Architects in 2012, it’s that no two days are ever the same.

The program, including 24 original videos produced by the Washington Pavilion Team, provides young people in our community and in the surrounding areas an outlet for their creativity and curiosity. With a robust line-up of original and curated resources like coloring pages, worksheets, educational movies, make-at-home projects, and more, parents and children alike have found this to be a great resource for learning and entertainment.

Brooke Ann Ortman, a parent who brings her kids to the Washington Pavilion for activities, commented on social media that she was thankful for the ideas the videos bring.

“We miss our Pavilion classes but [we’re] having fun experimenting at home.”

In a time where everyone is staying at home and practicing social distancing as much as possible, our organization is pleased to be providing entertaining and educational opportunities as this time of need. This has opened our eyes to some new opportunities for outreach and engagement that we hope to utilize in giving our mission a broader reach.

These days, the word “normal” no longer applies

Under normal circumstances, that’s a good thing— a way to ensure that everyone stays on their toes. These days, the word “normal” no longer applies.

“In a crisis and on the battlefield, you want to empower your entire team to think and act for themselves, because leaders aren’t always standing next to you,” says Stone, a retired U.S. Army master sergeant. “That’s serving us well right now.”

Since the onset of the COVID-19 pandemic, Stone and his team have jumped in the fray, by providing technical assistance for makeshift clinics in hotels and event centers, and they are currently remodeling existing hospital spaces to serve as isolation wards for patients.

Given the company’s status as a Service-Disabled Veteran Owned Small Business, much of Stone’s work involves upgrades, remodels and additions to VA Hospital facilities throughout the Midwest—though the firm is equipped to handle projects in a myriad of other sectors.

18 Chamber News | MAY 2020

FEATURE

Pinnacle Productions

by Christopher Hintz, Founder/President When the event industry came to an abrupt halt in March, it found us working through several scenarios.

None of which seemed familiar to the “normal” way our business worked.

Normal for us was phone calls with event planners, brides, entertainment committees and prom committees.

One thing was for sure – the calls were replaced with other calls. These calls were less happy, more worried about relocation of dates and postponements, instead of when we should arrive for setup, how long we can play and what fun and formal songs our clients wanted.

We’re constantly looking to solve problems, provide happiness and create memories for people with music, lighting and decor.

When people gradually started to work from home as the “new normal” many of our staff did as well. We found that there were so many elements of our new normal that felt odd. The kitchen table was now an impromptu desk for creative collaborations. Our coffee meetings at Josiah’s and Coffea were now via Zoom, Google Hangouts or Skype (with way worse coffee I might add).

As our time was increasingly in front of screens and on social media, some of my industry friends were going live with live DJ Sessions. Since my Facebook feed is like most others, filled with friends and industry colleagues, most of my feed was full of other DJs playing music.

At first, I thought the idea of going live with music was just “another DJ playing music online.” Thankfully I remembered that my Facebook feed was also full of past clients and people who weren’t seeing every DJ friend they knew streaming to social.

Two weeks ago I turned my turntables on for the first time.

The response? Unbelievable!

Within two hours of playing music, there were at least 100 comments or requests, over 140 people watched the first night’s videos and the feedback was tremendous!

“It’s like being OUT for the first time in weeks.”

“This is awesome!”

What we were doing is playing music that connects with people! Music that is fun, familiar and makes you wanna dance! Even when it’s 15 above with snow…in April.

After the initial feedback we decided to use the tools that were no longer being used for other events to host an online event every weekday from 3-5 p.m. to play music for others who were working from home. We want to provide a temporary escape from the news of the day, which usually isn’t very comforting at all.

The word started to grow. What was first a stream with 100 people, has become something that has been viewed 2,000+ times per day with people from across the country and internationally as well.

People started asking for a virtual “tip jar” via Venmo or Paypal. Instead we directed them to the One Sioux Falls Fund to help those who were providing the resources to the greater Sioux Falls community for their outreach programs.

We’re still doing what we’ve always done: bring some positive vibes, fun music and create fun events for people to enjoy.

The method of delivery has changed, but the message remains consistent. Music has the power to unite us all! We’re happy to provide that soundtrack from 3-5 p.m. on Facebook Live.

“Thanks for the pick me up!”

chambernews.com | Chamber News 19

THE BRIGHT SIDE OF BUSINESS

POET

by Jessica Sexe, Public Relations Manager More hand sanitizer will soon be available to individuals working on the frontlines of the coronavirus pandemic in and around Sioux Falls thanks to a local partnership. POET is creating a new sanitizer product and has partnered with Senproco Inc. for bottling services and with the City of Sioux Falls and South Dakota Health Care Coalition for distribution to frontline workers. This effort is a key first step by POET to manufacture and distribute hand sanitizer, which recently has been in limited supply due to increased demand.

POET Biorefining—Chancellor recently made changes to its distillation operations to combine the all-natural agriculture-based alcohol traditionally used to create ethanol to fuel vehicles to manufacture hand sanitizer.

“Frontline workers are facing risks every day to keep our communities safe from COVID-19, and we all need to do our part. At POET, we saw an opportunity to help our community while living our mission – to be good stewards of the earth by converting renewable resources to valuable goods – and created an all-natural ethanol-based sanitizer product. Bio-based products, like the sanitizer we’re donating today, are a safe, affordable solution for our community’s everyday needs from fuel for our cars to sanitizer for our families” said POET Founder and CEO Jeff Broin.

When it became clear how severe the COVID-19 impacts would be on our city and state, POET convened an internal working group to identify how the company could use its resources to help in this critical time of need.

To achieve this, POET engineers created a new distillation process for corn, which results in a purer alcohol. The effort required the biorefinery to pivot its manufacturing process in order to refine the alcohol to meet the standards for use in sanitizer.

Once the product was produced, it wasn’t hard for POET to identify individuals and organizations in the community in need of the sanitizer. After an initial donation to Pioneer Health in Chancellor, POET partnered with the City of Sioux Falls and the South Dakota Health Care Coalition to determine the greatest need and oversee distribution of the donated product.

“This is another reminder of the great partnerships that we have in South Dakota. POET saw a need and became

20 Chamber News | MAY 2020

innovative to protect health care workers, EMS, fire, law and critical infrastructure personnel. This donation will also protect many of the community’s most vulnerable citizens who reside in long term care centers within Lincoln, Minnehaha and McCook counties,” said Lynn DeYoung, Executive Director, South Dakota Health Care Coalition.

The South Dakota Health Care Coalition will distribute the hand sanitizer to the Lincoln County Sheriff’s Office, Tea Police, Lennox Police, Canton Ambulance, Lennox Ambulance, Hudson Ambulance, Tea Fire Department, Harrisburg Fire Department, Worthing Fire Department, Salem Ambulance, Bridgewater Ambulance, Canistota Clinic, Canistota Nursing Home and the Salem Nursing Home.

POET also donated 220 gallons of hand sanitizer to the City of Sioux Falls.

“A great strength of the American economy is its ability to adapt. I am grateful POET has shifted production to much needed hand sanitizer for first responders, including Sioux Falls police, fire rescue and EMS personnel. Sioux Falls is fortunate to have a great community partner and corporate citizen like POET headquartered here,” said Sioux Falls Mayor Paul TenHaken.

In total, POET has donated over 300 gallons to frontline workers in and around Sioux Falls. POET is committed to using its resources and continuing to find ways to use agriculture, biofuels and bio-based products to help fight COVID-19.

FEATURE

First Dakota National Bank

by Michael Ness, President First Dakota’s response to the coronavirus has been three-pronged to date.

First, we created a brief video message entitled “Not Canceled.” At a time when local news feeds seemed to be a steady stream of event cancellations, our message offered a glimmer of hope and reassurance. It reminded world-weary viewers that unity and community were vital.

That kindness and compassion are always effective. And that hopes and dreams cannot be canceled. The positive response has been overwhelming. We have received unsolicited calls, emails and letters from all over the region, expressing gratitude for our positive message in the face of uncertainty.

Second, we launched an initiative called ‘Operation Dakota First’ on March 23. It was our own hyper-local stimulus package. We gave each of our 369 employees funds to use as they saw fit, to help those who needed it most. There were no strings attached so long as they spent it at a local business in their community. Our employees really embraced the plan. They bought groceries for their elderly neighbors. Some purchased books, toys, etc. and donated them to local childcare facilities.

Others purchased gift cards from local shops and restaurants. Others left oversized tips for the delivery person

who delivered their family a meal. Within a week’s time, First Dakota team members injected more than $50,000 into the local economy.

Third, we made a significant early contribution to the One Sioux Falls Fund, to be used as local leaders deem most effective.

We don’t know when this pandemic will be over or when life will go back to the way we are used to. We hope it’s soon. Until then, First Dakota will continue to do our part by being there for our community and putting Dakota First.

Together, we will overcome this. Stay strong, safe and healthy.

The Inn on Westport

by Shauna Welker, Outreach Director At the Inn on Westport, socialization is an important aspect of retirement living! During the COVID-19 outbreak, we have had to do things differently and change our life enrichment activities.

Kids at various schools have been writing letters to our residents. And family members of residents have found new ways to stay connected and show their loved ones they care.

The residents really enjoy mail delivery, so the Inn on Westport staff have worked to make this connection to the outside world extra special. We’ve been delivering mail dressed in fun costumes, bringing beverages and snacks and more. The residents love it!

chambernews.com | Chamber News 21

THE BRIGHT SIDE OF BUSINESS

SDN Communications

by Vernon Brown, Vice President of Marketing & Community Relations In our contagious environment, work becomes personal.

With user-friendly video technology, we see our coworkers’ spouses, children and pets in meetings. We now know those photobombers’ names, schedules and a bit of their personalities. In the pre-coronavirus world, the interruptions would have been considered unprofessional. Today they’re endearing.

Even at SDN Communications, a business-to-business broadband service provider that readily embraces technology change, employees have become adept at Microsoft Teams video. Employees show more personality and share more personal stories. After all, they’re inviting colleagues into their homes and some of their previously most private spaces – kitchen tables, garages, bedrooms or wherever else they find a mostly quiet environment.

SDN has gamified it a bit with different themes that get posted on its Facebook page. It’s engaged employees and customers alike.

SDN Communications is pleased to be the conduit for much of that virtual water cooler chatter across the region.

It keeps workers closer in these days of social distancing and brings them together in ways unimaginable not that long ago. SDN has seen its customers boost bandwidth and security measures to make it all possible.

Not to diminish the value of those video conversations, but the traffic on SDN’s network in these trying times expands to even more daily and critical services. People might be surprised how much of their daily data travels SDN’s network.

Cell phones – The vast majority of wireless phone calls made in South Dakota and southern Minnesota travel a good portion of their journey on fiber owned/operated

by SDN. Health care – Many virtual appointments for physical or mental health connect via SDN. Education – Whether K-12 or higher education, remote learning for students happens on SDN’s network.

Banking – Online banking dominated our financial lives before coronavirus but has only increased as people pay bills and transfer funds with a mouse click.

Emergency Communications – SDN plays a critical role in making 911 and emergency services’ state radio work.

It’s taken decades of infrastructure investment to create this network. Seventeen rural South Dakota broadband companies own SDN and interconnect to create that fiber network covering 76% of the state’s geography. If not for the aggressive, fiber-building approach of SDN and its members’ partnerships with governors like Bill Janklow, who insisted on connecting the schools two decades ago, children today might not be able to link with teachers via the internet. Sen. Mike Rounds, when he served as governor, initiated the Research Education Economic Development (REED) network connecting research and higher education institutions on a high capacity network built and delivered by SDN. Throughout it all, the companies that own SDN have built fiber to most homes, farms, ranches and businesses in their coverage areas. In fact, their territories will be 100% fiber to the premise within a couple years, giving rural residents necessary access to the online world. It’s an extensive network, but it’s nowhere near complete.

Gov. Kristi Noem in her first year recognized the work that still needs to be done in connecting some of the hardest and most expensive places to reach - areas beyond the defined service areas of SDN’s members. She convinced the legislature to invest $5 million in connecting 6,500 homes and 150 businesses. Lawmakers recently passed a second round of $5 million for 2020 construction.

Unfortunately, the current economic climate might change that priority.

When we beat this virus and recover our economy, we hope our industry can again partner with the state to connect all South Dakotans for health, safety and entertainment. The virus proved we need it.

22 Chamber News | MAY 2020

FEATURE

Click Rain

by Natalie Eisenberg, CEO

...the pandemic has driven the business community to collectively rise up

In all aspects of our lives, COVID-19 has shown up in force. And while it has impacted each of our businesses uniquely, the pandemic has driven the business community to collectively rise up in these three pretty awesome ways.

Creativity. What worked yesterday won’t necessarily work today, so we find ourselves asking, “How do we best serve people now?” It has been fascinating to see how many businesses have pivoted their operations in smooth, meaningful ways in the past several weeks.

From restaurants now providing simple ingredients and family meals, boutiques offering contactless order and payment, grocers and drug stores implementing safe shopping measures, to manufacturers making personal protective equipment and medical providers providing routine appointments virtually - our businesses have been forced outside the proverbial box and are delivering with great creativity.

Speed. With the pressure and gravity of COVIDrelated issues also comes an intense sense of urgency.

And with new information on the virus available daily, decision making is needed on a moments’ notice. Add remote work into the equation and it’s quite a rollercoaster! But at the same time, we are working some muscles that don’t always get attention. And in doing so, moving solutions forward faster than ever before.

Are we skipping steps? Definitely. Is our interim plan perfect? Who knows. But if anything could break old slow-moving habits if they existed, this is it.

Heart. In a competitive marketplace, everyday demands can easily take priority over social responsibility. Perhaps the most meaningful way businesses have stretched themselves during this crisis is by affirming or reaffirming who they are deep down. The hearts of organizations are shining brightly through their care and compassion of employees and families, through their lifting up of everyday heroes and celebrating community efforts, and through their donations of time, energy and dollars.

CellOnly

by Ryan Bowden, Marketing Manager As an independently owned business, CellOnly is about supporting other local businesses. To help customers invest in our community during this time, we are including gift cards to local restaurants and businesses with device purchases as a thank you.

We want everybody to make it through this situation and come out stronger on the other side. By paying it forward, we believe we can get through this together!

Living in a global pandemic is extremely trying. We’re all just human, and it’s hard. But we can do hard things, and we’re rising to the occasion with incredible creativity, speed and heart.

chambernews.com | Chamber News 23

THE BRIGHT SIDE OF BUSINESS

Xcel Energy

by Eric Pauli, Community Relations Manager At Xcel Energy, we have a long history of giving back to Sioux Falls and all the communities we serve. We’re committed to doing everything we can to help keep our employees and customers safe and healthy during this unprecedented global crisis.

We know that our communities and customers will face more challenges as we continue to fight this pandemic.

That’s why we’re dedicating $20 million in new funding to support short- and long-term corporate giving across the eight states we serve, including support for COVID19 recovery efforts. And we recently launched a new $300,000 COVID-19 Disaster Response Matching Gifts

Campaign, which will triple employees’ contributions to eligible nonprofits.

As the pandemic continues, we want to ensure people have the energy they need to power their homes and keep their families safe. In March, we announced that we will not disconnect residential customers’ electric service until further notice. For any customer who has difficulty paying their bill, we encourage them to call us, and we will work with them to arrange payment plans.

Xcel Energy provides electric service to more than 95,000 customers in South Dakota, and our priority is keeping the lights on for everyone, with a focus on safety. That’s why our crews are taking extra safety precautions as they continue working in the field to maintain the critical infrastructure that serves customers. For example, you may see crews wearing

Chef Lance Catering

by Lance A. White, Owner Truth is, I’ve been delivering family meals for quite some time, but when this virus hit it was the only thing I had left.

When I opened my cafe almost two years ago, I knew I needed multiple ways of marketing my product, or in my case, food. I had a plan….five revenue streams: 1. Cafe 2. Private aircraft catering

3. Off premise catering (church groups, weddings, business lunches, etc.)

4. Cooking classes 5. Family meals

In front of the curve I closed my cafe as I saw the writing on the wall. Then caterings started cancelling. Then cooking classes. Then aircraft travel.

All that was left was family meals.

I increased my meal delivery from twice a week to three times a week more as a desperation move. And I was getting orders. Then I moved my entire operation online.

Then the unexpected happened. Old friends began ordering meals for friends or family stuck at home.

Businesses ordered meals for employees. Other businesses ordered gift cards for strangers (just bless others they said). Another catering company sent me money to invest in marketing and begging me not to give up.

24 Chamber News | MAY 2020

And so, I invested it back. I bought gift cards and I randomly sent money to old friends.

And the meal delivery is the only thing left, but it’s sufficient. It’s scary, knowing that if this revenue stream stops, the river dries up...but I’m confident it won’t.

This city and this state is amazing. We have the heart AND the soul to survive ANYTHING. I have never witnessed a stronger desire to support our neighbors during this time.

NEVER. And that is my small business story.

FEATURE

masks while they’re on the job. Our employees have always used protective masks to stay safe when working on heavy construction, in dusty conditions and during wildfires, and we have expanded the use of those masks and face coverings during this pandemic.

Since we regularly stock protective masks, we have been able to share some of our supply with the health care workers who have a critical need for them. We were able to donate 10,000 surgical masks and 225 N95 masks in South Dakota last month. The masks went right to the front lines of the pandemic, to health care workers at Sanford Health and Avera Health.

Remember, Xcel Energy is always here—working hard to keep the lights on, and ready to support the communities we are honored to serve. We’re all in this together.

Koch Hazard Architects

by Brooke Wegener, CSO Koch Hazard Architects has implemented several innovative strategies to adapt our business and culture during the COVID-19 pandemic. All of these adjustments are allowing us to fulfill our mission in collaborating with great clients to achieve their goals through innovative design.

While providing great client service remotely is working well, feeling connected to one another is more of a challenge. Over the Easter weekend, Koch Hazard Architects’ leadership hopped in their individual cars to play pizza delivery person. A fresh take-and-bake pizza, prepared by the Sioux Falls Food Co-op, was delivered to each households’ doorstep. This small gesture allowed us to check-in on employees and their families (from a safe distance), give thanks for their continued efforts during this stressful time and support another local, small business.

As this new way of working together settles in, we’ll continue finding meaningful touchpoints to keep us all on the same track.

chambernews.com | Chamber News 25

BUSINESS ADVOCACY

Advocacy in a remote environment Like many of you, I’m working remotely these days. The concept of social distancing is nothing new for those who operate in the legislative arena. Driving to Pierre each week during session seems like solid proof that the entire state wanted all that “sausage making” to be as far from the rest of society as possible.

DEBRA OWEN

Greater Sioux Falls Chamber of Commerce

We work to convey your business concerns to policymakers at the local, state and federal level.

Some lobbyists describe our time in Pierre as winter camp – a phrase that usually is met with a smile. In Pierre, most public policy advocates work remotely, without an office. However, we also work together with other lobbyists and legislators. In the state capitol, individuals chat in hallways and side-rooms, over lunch or late night dinners to communicate about proposed bills.

Working remotely during the COVID-19 pandemic is different, yet the same. We work alone, but we collaborate using Zoom, TeamViewer, GoToMeetings, Microsoft Teams and more. These platforms provide for real-time communication with co-workers, Chamber members and our elected officials.

While the Chamber has always worked to be a bridge between our members and elected officials, during this pandemic we have stepped up our efforts. The Chamber has facilitated real-time communication with elected officials through conference calls or video chats – covering topics from the details of the stimulus packages to how to best operate a business within the changing parameters set by state and local governments.

We are fortunate to be well represented in Washington D.C. by Senators Thune and Rounds and Representative Johnson. Shortly after Congress passed the Family First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), Senator Thune spoke with our members about the provisions in the legislation that would be available for main street small business.

In summary, the CARES Act provides: •

Direct Assistance to Individuals – provides up to $1,200 for individuals, $2,400 for married couples and an additional $500 per child. The payments begin phasing out for individuals and couples with incomes of $75,000 and $150,000, respectively.

•

The Paycheck Protection Program – enables small businesses and self-employed individuals to maintain payroll through forgivable, federally-guaranteed loans.

•

Pandemic Unemployment Assistance and Pandemic Unemployment Compensation – expands unemployment benefits to those who would otherwise be ineligible, including self-employed individuals and independent contractors.

•

•

The Phase II legislation also provided self-employed individuals with refundable tax credits for family and sick leave, covering those who are required to quarantine or are caring for a child who is sick or whose school or child-care facility has closed.

•

The Employee Retention Tax Credit – provides employers with a 50 percent refundable payroll tax credit for wages paid to employees, including those who are furloughed or facing reduced hours.

Economic Injury Disaster Loans and Loan Advance – provide loans of up to $2 million as well as a loan advance of up to $10,000 to cover a wide range of expenses. The emergency loan advance would not have to be repaid.

The Chamber’s public policy team will continue to work to convey your business concerns to policymakers at the local, state and federal level. We encourage you to contact our Business Resource Hotline to share specifics on the challenges you are facing in your business or industry. You can access the hotline at supportsiouxfalls.biz, email us at business@siouxfalls.com or call (605) 373-2005.

Together, we will work innovatively to move our city forward.

26 Chamber News | MAY 2020

HEADLINES

Absentee voting encouraged in upcoming election The local elections that had been scheduled for April 14 will instead be held in June, and absentee voting is encouraged. The election, which includes two uncontested City Council seats and races for two City Council seats and one School Board seat, was postponed by the State Legislature as part of the effort to slow the spread of COVID-19.

The Sioux Falls City Clerk’s office has recommended that the election be rescheduled for Tuesday, June 2, 2020. As of Chamber News press date, that likely course of action has not yet been finalized by the City Council. Holding the local election on June 2 would align it with the state and federal primary election.

There are six candidates for four seats on the Sioux Falls City Council. Alex Jensen and Theresa Stehly are seeking an At-Large seat. Julian Beaudion and Greg Neitzert are seeking to represent the Northwest District. Marshall Selberg in the Southwest District and Pat Starr in the Northeast District are running unopposed.

Two candidates are seeking a single seat on the Sioux Falls School Board: incumbent Cynthia Mickelson and challenger Sarah Stokke.

You can view a profile of each candidate by visiting chambernews.com.

While the election is delayed, absentee voting remains open and residents are strongly encouraged to vote absentee by mail. The South Dakota Secretary of State’s Office mailed absentee ballot applications to all registered voters in mid-April. Voters who wish to vote absentee must complete, sign and return the application. A ballot will then be mailed to the voter to complete. More information on absentee voting can be found at sdsos.gov or siouxfalls.org/election.

Voter registration forms will be accepted up to 15 days prior to the new election date. To check your current voter registration or download a Voter Registration Form, click on “Voter Registration” at siouxfalls.org/election.

chambernews.com | Chamber News 27

HEADLINES

A shared visual identity for Sioux Falls Five organizations adopt a new family of logos Five organizations that work to grow and advance the Sioux Falls community are now using a shared visual identity.

The following organizations began using new logos on April 14: • City of Sioux Falls • Experience Sioux Falls (formerly Convention & Visitors Bureau) • Forward Sioux Falls • Greater Sioux Falls Chamber of Commerce (formerly Sioux Falls Area Chamber of Commerce) • Sioux Falls Development Foundation Each organizational logo is part of a family under the Sioux Falls community logo. This shared visual identity captures the spirit of collaboration and support that exists in Sioux Falls.

“Having a shared visual identity is important because it is one thing to say that we collaborate and work together – it is another thing to show it visually. This shared, visual identity takes us to a whole new level,” said Mayor Paul TenHaken.

Having a shared identity sends a message of unity helps to both promote Sioux Falls to its own residents and strengthen communication to external markets.

Chamber President & CEO Jeff Griffin said, “The Chamber of Commerce exists at the intersection of government, community and business. It’s those collaborations that create our high quality of life and vibrant economy. The new unified visual presence is a very important tool that will help us grow our city while still supporting the unique objectives of our partner organizations.”

28 Chamber News | MAY 2020

The process of developing the shared visual identity was initiated by the Greater Sioux Falls Chamber of Commerce and guided by a joint committee of representatives from the partner organizations and the community. Quantitative and qualitative research that included one-on-one interviews, affinity focus groups, a public forum and an online community survey was conducted. The compiled research informed the creation of a brand platform statement, then a strapline, logo and color palette.

The new family of logos is the first visual step in the shared identity. The partner organizations are committed integrating what was learned through the branding process into how the organizations communicate both internally and externally.

The community logo will eventually be available for adaptation by other agencies who have an interest in establishing Sioux Falls as a place with a high quality of life, career opportunities, options for entertainment and strong economic growth.

Support Sioux Falls offers resources for businesses The Greater Sioux Falls Chamber of Commerce created a channel for businesses dealing with the impacts of the COVID-19 pandemic to find information, share concerns and request support.

The effort, known as Support Sioux Falls, is based on a website at supportsiouxfalls.biz and includes a resource hotline – (605) 373-2005 or business@siouxfalls.com. These tools provide access to information needed for business operations, connect consumers to ways they can support local businesses and offer a channel for business leaders to share concerns about the type of ongoing support they need from government and program leaders.

Among the website features are: 1. Consumer-focused directories of restaurants, retailers and general businesses. Businesses can register information about special offers or ways they have adjusted their business model to continue serving customers in the current environment.

2. Resource documents and links local, state and federal information for businesses in the light of COVID-19. The resources include information on loan and grant programs, federal policy updates and operational guidance for employers.

supportsiouxfalls.biz Business Resource Hotline: (605) 373-2005 or business@siouxfalls.com 3. Access to the Business Resource Hotline. Businesses can use the site to share feedback on how the pandemic is impacting your business. The Chamber is in regular contact with our local, state and federal officials and will relay the business community’s concerns and priority issues to lawmakers to aid in decision making and public policy formation.

The Greater Sioux Falls Chamber of Commerce seeks to serve our business community. Support Sioux Falls is one way we are working to fulfill that purpose in uncertain times. Your Chamber is here to support you—please reach out if we can be of assistance.

chambernews.com | Chamber News 29

MEMBER VOICE

Inside the new South Dakota Military Heritage Alliance in Sioux Falls. Photos courtesy the Alliance.

Working together is the right thing to do It’s sad that events, like the Chamber’s annual Armed Forces Day celebration, are either canceled or forced to transform into what would be the ‘new normal’ for us. We will all do what is needed and change with the new rules of the game in order to find our personal win.

While everyone’s ‘win’ is defined differently, as leaders in our industries we often need to make hard changes while at the same time staying true to the mission of our business.

BRIAN PHELPS South Dakota Military Heritage Alliance, Inc.

The truth of the matter is that you always know the right thing to do.

The hard part is doing it.

Over a half century ago, President Harry S. Truman led the effort to establish a single holiday for citizens to come together and thank our military members for their patriotic service in support of our country. Armed Forces Day replaced separate Army, Navy and Air Force Days, a change that followed the armed forces’ unification under the Department of Defense. The first Armed Forces Day was celebrated on Saturday, May 20, 1950. The theme was “Teamed for Defense,” which expressed the unification of all military forces under one government department. According to the U.S. Department of Defense, the day was designed to expand public understanding of what type of job was performed and the role of the military in civilian life. It was the right thing to do.

I learned a life lesson years ago while giving a staff presentation. My PowerPoint was full of numbers, trends and all the cliché power words often used in corporate America. At the end of the discussion, one of the owners summarized our course of action as “It is the right thing to do.” That message has stuck deep. I have learned that all the strategic and technical analysis (though important) cannot be allowed to trump your gut and do what needs to be done.

I am privileged to lead the South Dakota Military Heritage Alliance in Sioux Falls (the Alliance), a new 501(c)(3) organization positioned to be a national model for military members, veterans and civilian relations. A new startup can be a daunting challenge, especially if it is a non-profit and a venture that has never been done anywhere in the country.

The Alliance is joined by the two leading veteran support organizations in Sioux Falls - VFW Post 628 and American Legion Post 15. Through a united love of country and a mutual interest in preserving the heritage of the men and women of the Armed Forces of the United States, a Joint Declaration of full support was signed by the Disabled American Veterans, Paralyzed Veterans of America North Central Chapter, Military Order of Purple Heart, Vietnam Veterans of America Chapter 959, Rolling Thunder, Inc. Chapter 1SD, Sioux Falls Veterans Council, Marine Corps League Dakota Detachment No. 659, Combat Veterans Motorcycle Association Chapter 30-2, Legion of Honor El Riad Shrine, Military Officers Association Great Plains

30 Chamber News | MAY 2020

Chapter, Tri-State Navy Chiefs Association, and Warriors Never Give Up. All of these organizations came together because “it was the right thing to do”.

In my new role at the Alliance, I’m blessed daily with the opportunity to visit with military members, veterans and their families. They each have their personal story to tell. Yet all their stories, perhaps unknowingly, have a common theme – it was the right thing to do.

This is where the South Dakota Military Heritage Alliance comes full circle and helps to create the new normal for military members, veterans and civilian relations. As part of our virtual celebration of Armed Forces Day in 2020, let’s take a look at the Alliance and how it’s doing the right thing.

As in most business, the first key is to bring together a strategic leadership team. The Alliance is comprised of passionate, energetic and focused leaders. The Alliance team includes veterans, led by the American Legion and VFW, military service members and their families, civilians, business leaders and other key individuals and resources from our community and around South Dakota.

It’s A Place for Freedom — Join us in celebrating our country and freedom; be who you are, have fun, express yourself and be involved as you want to be.

It’s A Place to Remember — Never forget those before us - those who gave some and those who gave all.

A Place for All — One place for veterans, military service members and our community to come together to celebrate, unify and support others.

Just as Armed Forces Day was created in the spirt of bringing together all the service branches under one central Department of Defense, the Alliance is helping to create “esprit de corps.” The goal is simple: create a destination, a military/veteran center unlike any other – one that weaves the civilian community into its very fabric. It is the right thing to do.

“The truth of the matter is that you always know the right thing to do. The hard part is doing it.” Let’s keep our focus forward.

Brian Phelps is the Executive Director for the South Dakota Military Heritage Alliance, Inc. He is a seasoned veteran in several industries including high-tech electronics, corporate branding/marketing and business development. His expertise has proven valuable in building relationships, funding, product development and leadership.

chambernews.com | Chamber News 31

BUSINESS SENSE

Employer’s Guide to the Coronavirus Paid Leave Programs COURTESY THE U.S. CHAMBER OF COMMERCE The Families First Coronavirus Response Act created new temporary paid sick leave and paid Family and Medical Leave Act (FMLA) programs that are 100% reimbursable by the federal government. The effective date of both programs is April 1 and they expire on December 31, 2020. Both programs are in addition to any leave you already offer.

The key numbers to remember with these paid leave programs are 500 and 50. If you have fewer than 500 employees, your business is required to provide paid leave under both programs. If you have under 50 employees, though, you may be exempted from the requirement to provide leave under both programs (see below).

What follows is an overview of the programs. The Department of Labor continues to issue clarifying guidance and you are encouraged to visit www.dol.gov/agencies/whd/pandemic for the latest information.

PAID SICK LEAVE PROGRAM Which employees are eligible?

Eighty hours of paid sick leave are available to any employee without regard to duration of employment if they are unable to work or telework because they: • are subject to a government quarantine or isolation order, • have been advised to self-quarantine, • are seeking a medical diagnosis, or • are caring for someone with one of those three conditions.

Leave can also be taken if an individual cannot work or telework because of a need to care for a child whose school has closed or whose regular caregiver is unavailable because of Coronavirus.

How much will employees receive?

While taking paid sick leave, employees will receive their regular rate of pay up to a maximum of $511 per week or $5,110 in the aggregate. This is reduced to 2/3 their regular rate of pay if they are caring for a family member or child whose school is closed or caregiver is unavailable with a maximum of $200 per day (or $2,000 in aggregate).

FAMILY AND MEDICAL LEAVE ACT PROGRAM Which employees are eligible?

To be eligible for paid FMLA leave, an employee must have been on your payroll for 30 days prior to taking leave. In addition, paid FMLA leave is only available if an employee is unable to work or telework because of a need to take care of a child because of a school closure or their regular childcare provider is unavailable due to Coronavirus.

32 Chamber News | MAY 2020

How much will employees receive?

Eligible employees may take up to 12 weeks of leave.

•

The first two weeks of that can be unpaid (presumably the employee would be covered under paid sick-leave for those two weeks).

•

After that, the employee is eligible for 10 weeks of paid FMLA.

While taking paid FMLA leave, the employee will receive 2/3 of their regular rate of pay up to a maximum of $200 per day (or $10,000 in aggregate).

Restoration to Previous Position: For businesses with fewer than 25 employees, it is not necessary to restore the employee to their previous position after paid FMLA leave is taken if the position no longer exists because of the public health emergency and the employer makes reasonable efforts to restore the employee to a similar position.

EXEMPTIONS I have fewer than 50 employees... Am I exempt?

Under current Department of Labor guidance, you can be exempt only if leave is being requested because of a school closure or because the child’s regular caregiver is unavailable due to Coronavirus and if this leave would jeopardize the viability of the small business as a going concern.

This exemption is available if an authorized officer of the business certifies that at least one of the following is true: •

Providing leave would result in expenses and financial obligations exceeding existing revenues and cause the business to cease operating.

•

The absence of the employee would entail a substantial risk to the operation of the business because of their specialized skills, knowledge of the business, or responsibilities.

•

You cannot find other workers to perform the work of the employee, and that work is required for the business to operate at a minimal capacity.

I am in the health care business... Am I exempt?

Businesses whose employees are healthcare providers or emergency responders may elect to exclude such employees from paid sick leave and paid FMLA leave. The definition is fairly broad, so check the Department of Labor website for specific guidance.

Do I have to provide paid sick or paid FMLA leave if my business is closed?

No. If you close due to a lack of business or because of a federal, state, or local directive, you do not have to provide paid leave. In this case your employees would likely be eligible for unemployment compensation. This is the case whether you lay off or furlough employees.

REIMBURSEMENT How will my business be reimbursed for this leave?

Costs associated with the paid sick and paid family leave programs are 100% reimbursable by the federal government through a refundable tax credit up to the maximum wages allowed (e.g. $511 or $200 per day), which is also applicable to the self-employed.

The Treasury Secretary is provided with regulatory authority to help with cash flow issues, for example by waiving penalties for failing to deposit payroll taxes in anticipation of the credit and by providing advances to employers. For questions, please call the Department of Labor help line at (866) 487-9243.

chambernews.com | Chamber News 33

BUSINESS SENSE

How COVID-19 impacts Workers’ Compensation By now, it’s incredibly rare to have a day go by without the mention of COVID-19. This worldwide pandemic has changed our lives in countless ways, and it’s likely to evoke further changes before some semblance of normalcy returns.

In addition to concerns about protecting our health and safety during uncertain times, employers are facing questions about how to best protect their employees and places of KELLY MARSHALL RAS business. As a local business that supports employers across all industries throughout the nation, we understand that employers may also have questions about employee exposures and absences related to COVID-19, especially those who may be exposed to the virus as part of their customary work duties.

While workers’ compensation insurance is in place to provide coverage for employees who become injured or ill in the course and scope of performing their job, a worldwide pandemic presents novel challenges. There is no universal rule on the compensability of a workers’ compensation claim related to contraction of the COVID-19 virus. In cases such as this, compensability decisions would generally look to prior case law to help determine the appropriate next steps about compensability of an employee’s workers’ compensation claim.

In this environment of navigating unchartered waters daily, there is no case law to guide us.

As a general rule, while it is possible for COVID-19 to be a compensable workers’ compensation injury or an occupational disease, compensability will depend upon the facts of each case, the jurisdiction’s definition of injury and/or occupational disease, and that jurisdiction’s case law. As always, the burden of proof will lie with the employee to show that the contraction of the virus is causally related to their employment. Employers are encouraged to notify their workers’ compensation insurer if an employee tests positive for

34 Chamber News | MAY 2020

COVID-19. Because COVID-19 is an ordinary disease of life, as with all reported claims, a thorough and complete investigation will be necessary to determine work-relatedness and make compensability decisions.

So, what should you do as an employer if an employee tests positive for COVID-19? It is vital that you keep detailed data on illnessrelated absences and any confirmed cases among your employees. The following facts will be key: • Date of reported illness • Date of first symptoms • Date(s) of illness-related work absences • Date(s) of quarantine if suspected exposure • Name(s) of other employees and family in close contact These types of questions may be outside the scope of customary questioning related to a workers’ compensation claim and should be included in the investigation. It will be crucial to pinpoint the moment of occurrence as soon as possible.

It is our recommendation to continue to follow the direction of the Centers for Disease Control (CDC), the Occupational Safety and Health Administration (OSHA), and local authorities for the ongoing management of the COVID-19 virus. Without healthy workers, organizations cannot operate effectively. Additional guidance, contingency plans and processes may become necessary as the impact of COVID-19 continues.

Kelly Marshall, MS, OTR/L, CEES is a Certified Occupational Therapist and Account Risk Manager at RAS. RAS is the region’s leading workers’ compensation insurance writer and a proactive partner in driving injury prevention.

RIBBON CUTTINGS

Ribbon Cuttings

The Greater Sioux Falls Chamber of Commerce holds ribbon cutting ceremonies for members to celebrate joining the Chamber, milestone anniversaries, expansions or remodelings. The public and all Chamber members are invited to share in the celebration. Call (605) 336-1620 for more information or to schedule your event.

Henry Carlson Co.

MILESTONE ANNIVERSARY

1205 W. RUSSELL ST. henrycarlson.com Henry Carlson Co. is a fourth-generation construction company celebrating 100 years.

They are proud to be a founding member of the Greater Sioux Falls Chamber of Commerce. L to R: Jerry Fromm, Hank Carlson, Tom Carlson (director of business development), Brad Nelson, Scott Lawrence, Jay Soukup, Henry Carlson Jr., Josh Muckenhirn, Henry “Chip” Carlson III, Nathan Stallinga and Dave Derry.

Clean Ride Auto Spa/ The Clean Bean

NEW MEMBER

550 W. 85TH ST. cleanrideautospa.com Clean Ride Auto Spa/The Clean Bean provides the best car wash, detail services, coffee shop and self-service dog wash experience in the Sioux Falls area – all in one stop. L to R: Ryan Van Donge (co-owner), Bobbi Thury, James Payer II, April Meyerink, Aaron Rietsema (coowner), Mayor Paul TenHaken, Dave Dreessen (co-owner), Joe Millar, Cameron Herlyn (co-owner), Adrienne McKeown and Craig Humphreys (co-owner).

chambernews.com | Chamber News 35

MEMBERSHIP

Member Anniversaries

Congratulations to the following members who are celebrating their milestone membership anniversaries this month. They are part of a continued commitment to our community through their investment in the Greater Sioux Falls Chamber of Commerce. To learn more about Chamber membership, contact (605) 336-1620 or sfacc@siouxfalls.com. Find a complete Membership Directory online at siouxfallschamber.com.

FOUNDING MEMBERS

30 YEARS

Jewelers-Retail bechtoldjewelry.com Member since 1907

Cement Contractor

Associate Member siouxfallsprofessionals.com

Stern Oil Co.

South Dakota Democratic Party

Associate Member sternoil.com

Associate Member sddp.org

Voyage Federal Credit Union

USA Media TV

Bechtold Jewelry

Builders Supply Co. Building Materials builderssupply.biz Member since 1938

Electric Supply Co., Inc. Electrical Contractors electricsupplyfsd.com Member since 1923

Lynde Construction, Inc.

Credit Unions voyagefcu.org

25 YEARS

Sioux Falls Professionals

Media Production usamediatv.com

VOLT

Dennis Supply Company

Consultants voltstrategy.com

Photo Finishing-Retail haroldsphoto.com Member since 1938

Frisbees, Inc.

FIRST YEAR REINVESTORS

Innovative Office Solutions

Habitat for Humanity of Greater Sioux Falls

Harold’s Photo Centers

Office Furniture, Printing, Supplies innovativeos.com Member since 1907

Refrigeration & Air Conditioning

Plumbing HVAC & Electrical frisbeesinc.com

Associate Member siouxfallshabitat.org

75 YEARS

20 YEARS

Dentists parkcenterdentalcare.com

Restaurants speziarestaurant.com

Park Center Dental Care

Spezia

65 YEARS

15 YEARS

Contractors-General goldenruleconst.com

Insurance jasondurnil.com

Golden Rule Construction Co., Inc.

State Farm Insurance - Jason Durnil

55 YEARS

10 YEARS

Engineers amengtest.com

Associate Member siouxfalls.org

American Engineering Testing, Inc.

50 YEARS

P & M Steel Co. Steel Fabricator pmsteel.net

40 YEARS

City Glass & Glazing, Inc. Glass cityglassandglazing.com

35 YEARS

First Century Federal Credit Union Credit Unions firstcenturyfcu.org

36 Chamber News | MAY 2020

City of Sioux Falls Council Office Trademark Uniforms, Inc. Uniform Sales trademarkuniforms.com

Absolute Productions, LLC

Amusement, Entertainment, Attraction absoluteproductions.com

The Black Hills Playhouse-East Theaters blackhillsplayhouse.com

Builders FirstSource Building Materials bldr.com

Eileen’s Colossal Cookies Bakery/Bakers eileenscookies.com

EXIT Realty - Great Plains Real Estate exitisgreat.com

Felsburg Holt & Ullevig Engineers-Consultants fhueng.com

Harrisburg School District Schools, Colleges, Universities harrisburgdistrict41-2.org

The Office of Congressman Dusty Johnson

5 YEARS

Government Offices dustyjohnson.house.gov

Fitness Centers siouxfallsfitbody.com

Silverstar Car Wash

Fit Body Boot Camp - Sioux Falls J.H. & Sons

Men’s Clothing jhandsons.com

PatientCare EMS Ambulance Service patientcareems.com

Car Wash silverstarcarwashes.com

South Dakota Urban Indian Health Associate Member sduih.org

New Members Anne Rieck McFarland Consulting, LLC

Consultants Anne Rieck McFarland, (605) 366-8793

At Home

Retail Kelly Loween, (605) 370-2752 1601 W. 41st St., 57105 athome.com

Bartlett Foundation

Associate Member Tiffany Trottman, (605) 271-7472 601 W. 43rd St., 57105 bartlettfoundation.org

Dupont Pro

Technology Tony Dupont, (605) 884-6466 dupontpro.com

New members are printed in each issue of Chamber News. Following is a list of businesses or individuals who have invested in the greater community by joining the Greater Sioux Falls Chamber of Commerce.

An online Membership Directory can be found at siouxfallschamber.com. Want to become a member?

Call (605) 336-1620.

Flyboy Donuts & Coffee

Oliveira Group, LLC

HD Detailing

Redders, LLC

Restaurants Ben Duenwald, (605) 321-5259 5005 S. Western Ave., Suite 190, 57108 flyboydonuts.com

Automobile Repairing & Service Todd Zwanzinger, (605) 300-0133 601 S. Watson Ave., 57106 hddetailingservices.com

Healing For The Soul

Consultants Helio Oliveira, (605) 321-3882 Harrisburg, 57032 oliveiragroupllc.com

Restaurants Jeremy Holien, (605) 400-4403 reddersllc.com

Richland Loan Processing Center LLC

Associate Member Robin Stoltman, (320) 460-0272 healingforthesoulhypnosis.com

Finance Companies Joan Larson, (605) 323.2990 3409 W. 47th St., Suite 106, 57106 rlpcenter.com

Obbink Insurance Agency

South Dakota Youth Soccer Association

Insurance Dixie Obbink, (605) 900-6737 208 E. Holly Blvd., Brandon, 57005

Associate Member Polly Dean, (605) 321-6321 2127 S. Minnesota Ave., 57105 southdakotasoccer.com

The Coverage You Want.

The Commitment You Need.

Business | Home | Health | Life We all need insurance to protect our homes and businesses. You also need the support of professionals who stand by your side— sweating the small stuff so you don’t have to.

Fischer, Rounds & Associates combines the coverage you want with the commitment you need. That’s at Your Service. At Your Side.

Call Us in Sioux Falls Phone: 605-336-4444 Toll Free: 877-789-3773

2300 W. 49th St. Sioux Falls, SD 57105 FischerRounds.com

Offices also in Mitchell, Pierre, Watertown and Rapid City

Offices also in Mitchell, Pierre, Watertown and Rapid City chambernews.com | Chamber News 37

FIVE QUESTIONS

Five questions is a monthly feature on a Chamber volunteer, Chamber member or staff member.

Want to be featured here? Call (605) 336-1620.

Five questions with April Meyerink April Meyerink is the business development officer for Black Hills Federal Credit Union. She can regularly be found volunteering for local organizations, including the Alzheimer’s Assocation–South Dakota, American Foundation for Suicide Prevention–Dakotas, Feeding South Dakota, The Compass Center and more. A selfdescribed extrovert, April is finding new ways to stay connected to others while she stays ‘safer at home’ with her husband, Troy, and their sixteen-year-old daughter Grace.

Why do you choose to volunteer your time for the Chamber?

Sioux Falls is such an amazing city. I feel the heart of the city really starts with the Chamber and its incredible volunteers. As soon as you put your volunteer hat on, you quickly learn what makes this city so great – the wonderful businesses and the unique people who live here.

I love meeting and connecting with people and by volunteering, I get to meet and connect with so many people on a daily basis.

What is a skill you’d like to learn and why?

APRIL MEYERINK

Black Hills Federal Credit Union

Visit chambernews.com to see five more questions with April Meyerink

I would love to become a better painter. I’ve always loved art. I dabble in a little bit of abstract painting right now, but I think it would be amazing to train with a master artist and learn how to create spectacular pieces of art!

What is the best piece of advice you have received?

Be a part of the solution, not the problem.

What new habit (good or bad) have you developed while staying home?

It’s such a small thing but it really changes how I tackle my day…

I now make my bed every morning!

What is something that has surprised you about working from home?

I’m not really surprised about it, but I didn’t realize how much it would affect me. I really miss meeting and talking with people. Virtual meetings and one-on-ones are fine but it’s not the same. I’ve realized that I’m truly an extrovert!

38 Chamber News | MAY 2020

What’s happening in the world – it makes caring for our community more important than ever.

And that’s why we’re here.

Because health care lives in all the places you are.

The unfamiliar places.

The challenging places.

The hopeful places.

We’re standing with you.

sanfordhealth.org

019041-00654 Rev. 4/20