September 2020 Chamber News

Chamber News September 2020

Vol. 55, No. 10

A PUBLICATION OF THE GREATER SIOUX FALLS CHAMBER OF COMMERCE

Staying secure in the face of constant cyber threats

In this issue Feature

Staying secure in the face of constant cyber threats . . . . . . . . . . . . . . . . 22-27

IS YOUR

DATA SAFE?

Chamber News Publisher

Top stories Chamber Annual Meeting to be held Oct. 20. . . . . . . . . . . . . . . . . . . . . . 30-31 Nonprofit agencies adjust to meet their missions during pandemic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-35 In this issue Message from the Chair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Event Calendars. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Economic Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Faces & Places. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-20 Community Appeals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Business Advocacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Headlines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-35 Business Sense. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Ribbon Cuttings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38-39 Member Anniversaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 New Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Five Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Greater Sioux Falls Chamber of Commerce Chamber News Ad Sales

For advertising information, call Steven Herman at (605) 373-2013 or email chambernews@siouxfalls.com

Chamber News Layout/Design Jill Blom

Chamber News Editor Jennie Doyen

For editorial information, call: (605) 336-1620 Chamber News is published by the Greater Sioux Falls Chamber of Commerce, 200 N. Phillips Ave., Suite 200, Sioux Falls, SD 57104 Postmaster please send address changes to: Greater Sioux Falls Chamber of Commerce 200 N. Phillips Ave., Suite 200, Sioux Falls, SD 57104 Phone: (605) 336-1620 • Email: gsfcc@siouxfalls.com

Chamber Mission As the leading Sioux Falls area business advocate, the Greater Sioux Falls Chamber of Commerce represents its members by advancing and promoting the economic health and quality of life of the region.

FIND US ON SOCIAL MEDIA OR VISIT siouxfallschamber.com /siouxfallschamber Greater Sioux Falls Chamber of Commerce @GreaterSFCC @SF_Advocate siouxfallschamber

Read online or find archived issues: issuu.com/siouxfallschamber

Thank you to the following members for supporting the Greater Sioux Falls Chamber of Commerce by being premium sponsors of the Chamber News magazine.

chambernews.com | Chamber News 3

GET THE FLU VACCINE Protect your family and community A flu vaccine at Sanford Health can prevent you from getting sick and protect the people around you. The CDC recommends annual flu vaccines for everyone 6 months and older, especially those at higher risk of complications including pregnant women, older adults and young children.

Visit sanfordhealth.org to find a location.

Message from the Chair

Message from the Chair

Bobbi Thury 2019-20 Chair of the Board

It is true that we pass through life but once and shall not pass this way again. As I write this final column of my term as Chair of the Chamber’s Board, I cannot help but reflect on what a ride the last year has been. We have brought on a new leader of our organization, Jeff Griffin, who has integrity, vision, heart and who isn’t afraid of rolling up his sleeves and working. We have rebranded to the Greater Sioux Falls Chamber of Commerce and our community developed a shared logo that unites us. We helped pass the Spanish driver’s license bill in the legislature to help ensure a much-needed workforce can get to work.

We have faced a pandemic head on with resiliency to “Get Out There” by following guidelines and working together so our businesses stay open and our loved ones stay safe. And most recently we supported the launch of the Community Table event as we further commit to ensuring that all people are valued and all can pursue the American dream in our community. And this list is just the tip of the iceberg.

If you ever question what value your Chamber membership brings, please let me take you out for coffee, call one of our fabulous Diplomats or Ambassadors or reach out to the Chamber’s stellar team who is excited to help you. (And if you don’t know your Chamber team, get to know them – they are amazing!) Things do not just happen. The Chamber is the engine that’s purposefully fostering an ecosystem that offers business opportunity and quality of life.

I cannot help but reflect on what a ride In my final month as Chair, we look forward to launching our reimagined and repurposed Small the last year Business Council with the goal to help business owners connect and prosper. With 60% of Chamber has been. members being small businesses, we are committed to helping them grow above the line business income,

improve their bottom line and help owners thrive in life. Sound too lofty? Don’t worry, as business owners we understand taking risks, thinking outside the box and dreaming. Please watch for coming details! Most importantly, get involved! If you are a business owner, we want you to join us on this council! We need to work side-by-side to thrive.

If this “new” council isn’t a fit, the Chamber has numerous opportunities to get involved, from our Sports & Recreation Committee to Young Professionals Network to Agribusiness, the Chamber has something for you. If we are going to continue to have a thriving business community with quality of life, it takes purposefulness and it takes participation. As Chair, my final ask of you is to please don’t just join the Chamber, but belong. In the words of Nelson Mandela, don’t play small. You are needed. In such a critical time in history, it is standing together that is critical.

It has been one of the greatest honors of my life to serve as Chair of this organization, an organization that truly shapes our lives and our future. Thank you.

With Gratitude,

2019-20 GREATER SIOUX FALLS CHAMBER OF COMMERCE LEADERSHIP AND STAFF EXECUTIVE COMMITTEE Chair Bobbi Thury, Legacy Law Firm, P.C. Chair-Elect Dan Doyle, Cutler Law Firm Vice Chair Alex Ramirez, USA Media TV Treasurer Paul Hanson, Sanford Health Immediate Past Chair Tim Sturdevant, Sturdevant’s Auto Parts Chamber President & CEO Jeff Griffin BOARD OF DIRECTORS Miles Beacom, PREMIER Bankcard Tom Biegler, Regency Hotel Management Martin DesLauriers, UBS Financial Services, Inc. Natalie Eisenberg, Click Rain, Inc. David Flicek, Avera McKennan Hospital & University Health Center Pam Homan, Augustana University Chris Houwman, Malloy Randy Knecht, Journey Group Companies Angela Lammers, Cetera Services Scott Lawrence, Lawrence & Schiller, Inc. Valerie Loudenback, Grand Prairie Foods Karla Santi, Blend Interactive Claire Santos, Zoup! and Wingstop Tony Venhuizen, Office of Governor Kristi Noem

EX-OFFICIO Jean Bender, Minnehaha County Commission Carrie Dragt, American Cancer Society Kyle Groos, Bishop O’Gorman Catholic Schools Cynthia Mickelson, Sioux Falls School Board Jim Schmidt, Lincoln County Commission Jay Soukup, Great Western Bank Dr. Jane Stavem, Sioux Falls Public School System Mayor Paul TenHaken, City of Sioux Falls CHAMBER & ESF STAFF Jeff Griffin, President & CEO Diane Balk, Accounting Manager Matt Barthel, ESF Communications Manager Joan Bartling, Finance & Accounting Director Justin Bentaas, Public Affairs & Research Manager Jill Blom, Graphics & Communications Manager Patrick Daschel, ESF Sales Manager Anna Derry, ESF Sales Manager Erin DeWitt, ESF Sales Manager Jennie Doyen, Marketing & Communications Director

Jami Gates, Membership Director Becky Griebel, First Impressions/Administrative Assistant Elizabeth Heidinger, Membership Services Specialist Steven Herman, Membership Development Manager Mary Hublou, ESF First Impressions Manager/Project Assistant Kayla Huizing, Young Professionals Network Manager Jay Kaltenbach, ESF Services/Resale Manager Alexandra LeBlanc, ESF Sales Director Pat Lund, Membership Engagement Manager Mike Lynch, Forward Sioux Falls Director of Investor Relations Jill Niedringhaus, ESF Sales Manager Krista Orsack, ESF Director of Marketing Debra Owen, Public Policy Director Kathie Puthoff, ESF Administrative Assistant Holly Rader, Agribusiness & Professional Development Director Emily Schaffer, ESF Creative Development Manager Teri Schmidt, ESF Executive Director Teresa Schreier, Public Affairs & Communications Assistant Susan Seachris, Administrative/Accounting Assistant Jackie Wentworth, ESF Sales Manager Valerie Willson, Membership Events Manager

chambernews.com | Chamber News 5

Calendars

CHAMBER

Events Calendar

Dates, times and locations are subject to change.

For a current listing of all Chamber events, visit siouxfallschamber.com, read the weekly edition of Quickly, or call (605) 336-1620.

You can register and pay for events online at siouxfallschamber.com.

11 a.m.–Noon GoToMeeting SPONSORED BY:

Tuesday, Sept. 8

4:30–6:30 p.m.

LifeScape 4100 S. Western Ave. Complimentary hors d’oeuvres & beverages $5 admission or use your Mixer Pass

Business Sense Workshop: Virtual Recruiting - How to stand out and attract Top Talent in a virtual world Tuesday, Sept. 1 11 a.m.–Noon GoToMeeting

DETAILS: Learn how to adapt your recruitment, selection and initial onboarding strategies to stand out and make an impact in a virtual world. We will explore new ways to engage with talent during the interview and onboarding processes, as well as how to attract your ideal candidates virtually. With unemployment growing, you must be ultra- selective when hiring, so refining your recruitment and selection process is crucial.

Presented By: Kristin Hoefert-Redlinger, Executive Director of Recruitment + Chief Talent Officer, Northwestern Mutual.

COST: $10

YPN Half Birthday Bash Thursday, Sept. 17 4–7 p.m.

PAve, 130 S. Phillips Ave.

DETAILS: Who says half birthdays aren’t a thing? YPN had to cancel its 11th birthday party this spring, so instead they’ll celebrate 11 ½ years on September 17. Reconnect with other YPN members on the patio at PAve. There will be free appetizers, door prizes, and the first 100 people will receive a free drink thanks to sponsor First PREMIER Bank!

6 Chamber News | SEPTEMBER 2020

DETAILS: Start your day with coffee and conversation with other Chamber members! Our September Morning Mingle is hosted

by A & B Business Solutions.

Business Sense Workshop: Understanding Location Marketing Tuesday, September 29

SEPTEMBER MEMBERSHIP

COST: Free

7:30–9 a.m.

Cask & Cork, 2904 Russell St.

COST: Free

FEATURED EVENT

MIXER

September Morning Mingle Thursday, Sept. 24

DETAILS: Everyone wants their business to show up when they search for it online. However, managing location listings and implementing smart local marketing strategies takes time and resources. This workshop provides easy-to-implement tips to help your business show up in local search results, strategies to generate more online reviews, and shows how location marketing can help your business stand out.

Presented by Kate Kotzea, VP of Products & Services, Click Rain.

COST $10

Cybersecurity Conference Wednesday, Sept. 30 8 a.m.–1:30 p.m.

Virtual event

DETAILS: Businesses of every size need a cybersecurity plan.

Learn from experts in the cybersecurity field what you can be doing to protect your business at the 2020 Sioux Falls Cybersecurity Conference. More details on page 25.

Save the Date 114th Greater Sioux Falls Chamber of Commerce Annual Meeting Tuesday, Oct. 20 Sioux Falls Convention Center, 1201 N. West Ave.

DETAILS: Celebrate our extraordinary community at the Chamber’s Annual Meeting. See pages 30-31 in this issue for more information.

COST: $100 per person, tables of six available; free to watch online

20-21 WINNER

YOUR let’s stay in tonight PLACE.

Make Your Place a Showplace SIOUX FALLS: 804 S. Minnesota Ave. | 335.9600 HARRISBURG: 420 N. Cliff Ave. | 3 miles south of 69th | 362.7220

ShowplaceDesignCenter.com

Collaboration

you can bank on.

SEPTEMBER

This calendar is a sampling of local events, concerts, fundraisers, seminars and more compiled from siouxfallsevents.com and experiencesiouxfalls.com/events. Visit these websites for a complete listing of events happening in the Sioux Falls area, or for more details on the events listed here.

4

East Bank Block Party at 8th & Railroad

4-6

Sioux Falls Canaries vs. Chicago Dogs

4-13

Lost in Vegas at Orpheum Theater

5-6

2020 Moparama

9 - 11

Grit, Grace & Glory G! Ladies Conference at Faith Family Church

11-13

Sanford International PGA TOUR Champions

12

57th Annual Sidewalk Arts Festival

12 Germanfest 12-13

Fall Parade of Homes

Wailers at The District Raise Your The Expectations 15

All events are subject to change.

17 New Power Generation at The District 17 Beatles vs. Stones - A Musical Showdown at Orpheum Theater Please check the online events 18 calendars for the most recent updates.

Jennifer JohnsonPark(ing) Day in downtown Sioux Falls 19

Vice President 19

Branch Manager 19 NMLS 47075819-20

(605) 444-4058

8 Chamber News | SEPTEMBER 2020

Toby Keith at Denny Sanford PREMIER Center South Dakota Symphony: Beethoven’s Ninth at Washington Pavilion 2020 Health Connect Fair Fall Parade of Homes

ID 405612

22

Knickers Fore Knockers...And More

22

An Evening with Paula Poundstone at Orpheum Theater

22

Scott Bradlee’s Postmodern Jukebox at Washington Pavilion

22

Cole Swindell: Down to Earth Tour at Sanford Pentagon

24

McCrossan Banquet Auction featuring Bonner Bolton

23-24

2020 Governor’s Hunt and Sportsmen’s Showcase

26

Sioux Falls Walk to Defeat ALS

23-25

Menopause the Musical at Orpheum Theater

30

Night Ranger at The District

23-25

ZooBoo at the Great Plains Zoo

24

Chris Young at Denny Sanford PREMIER Center

24

Halloween at Lake Lorraine

25

Downtown Trick or Treat

29-31

The Good Night Theatre Collective Presents: Into the Woods

30-31

Haunted Corn Maze at Heartland Country Corn Maze

OCTOBER 1

Humor for Heroes: Williams and Ree at Sanford Pentagon

2

Art & Wine Walk in downtown Sioux Falls

3

Harvest Festival at Wilde Prairie Winery

3-4

SD Artisan Fair at Sioux Falls Convention Center

3-4 SiouxperCONLINE 3-4

Outdoor Living Showcase

3-4

Showcase of Remodeled Homes

6

Tech N9ne - EnterFear Tour 2020 at The District

10

Harvest Festival at Strawbale Winery

19

Foreigner at Washington Pavilion

20

Greater Sioux Falls Chamber of Commerce 114th Annual Meeting

22

Innovation Expo

chambernews.com | Chamber News 9

DETAILS MATTER

In banking, as in life, we think the small stuff matters. That’s why we dress the part, strive to do the right thing, dot the i’s and cross the t’s, and address little concerns that affect the big picture. It all matters.

SNBSD.com

Member FDIC

Economic Indicators

Tracking trends in business is just one way that the Greater Sioux Falls Chamber of Commerce is looking out for our members. Sioux Falls is a great place to do business, in part because of its diverse economy. Check here for economic indicators that help show growth and development.

City of Sioux Falls Building Permit Data

Regional Unemployment Rates

July 2020

June 2020

CUMULATIVE YEAR TO DATE

3,719 permits

2018

4,332 permits

2019

BISMARCK

5.1%

4,155 permits

2020 0

1000

2000

3000

4000

FARGO

5.5%

5000

MINNEAPOLIS/ ST. PAUL

Source: City of Sioux Falls

9.2%

RAPID CITY

8.2%

City of Sioux Falls Total Construction Value July 2020

SIOUX FALLS

ROCHESTER

8.0%

6.7%

CEDAR RAPIDS

CUMULATIVE YEAR TO DATE

9.2%

500 OMAHA

8.1%

DES MOINES

8.8%

LINCOLN

7.0%

400

Source: Bureau of Labor Statistics Note: figures represent Metropolitan Statistical Areas (MSA), not just city; rates are not seasonally-adjusted

300

Agriculture Trends June 2020 10

200

$449.3 million $184.4 million

$406.6 million $126.0 million

0

$8.31

$8.28

$8.34

$7.92

$7.88

$7.93

8

(IN MILLIONS)

100

$349.8 million $121.1 million

Soybeans 2019

2018

Source: City of Sioux Falls

Total Construction Value

2020

(per bushel) U.S. South Dakota

6

New Non-Residential Construction Value

Corn

Sioux Falls Region Housing Overview July 2020

$3.98

4

$3.80

New Listings: 674 Days on the Market Until Sale: 75 Median Sales Price: $235,173 Inventory of Homes for Sale: 1,360 Source: RASE (Realtor Association of the Sioux Empire)

(per bushel) U.S. South Dakota

$3.20

$3.16

$2.80

$2.89

2

June May

2019

2020

June

2020

Source: U.S. Department of Agriculture

chambernews.com | Chamber News 11

Faces & Places

Faces & Places Our members do more than follow the news. They make the news. Job promotions and hirings. New projects. New partnerships.

Awards. Every day we hear about exciting accomplishments, historic milestones and other positive aspects of our member businesses that deserve to be shared. Submit news to jdoyen@siouxfalls.com.

Eric Anderson Black Hills Federal Credit Union

Brian Spader New York Life

Kim Haiar

Pat Grieben

Craig Lindes

Kristin HoefertRedlinger

LifeScape

HOM Furniture/Gabberts

Hub International

Sheila Hoff

Keller Williams Realty

Northwestern Mutual

Recognition of Chamber Volunteers Featured ambassadors and diplomats this month are: Eric Anderson, Black Hills Federal Credit Union, 15 years as an ambassador; Kim Haiar, LifeScape, one year as an ambassador; Pat Grieben, Hub International, two years as a diplomat; Sheila Hoff, Keller Williams Realty, 11 years as a diplomat; Brian Spader, New York Life, four years as a diplomat; and Craig Lindes, HOM Furniture/ Gabberts, three years as a diplomat.

The Ace Award is given monthly to one ambassador in recognition of their sales efforts.

Kristin Hoefert-Redlinger, Northwestern Mutual, was the June Ace Award winner.

Professional portraits of Chamber volunteers are courtesy Chad Phillips Photography, chadphillipsphotography.com.

12 Chamber News | SEPTEMBER 2020

New Faces & Promotions Nathan Stallinga, CFRE has been named Executive Director of DakotAbilities in Sioux Falls. He previously served as director of development for the organization. Stallinga has worked in the nonprofit field for 27 years. He holds a bachelor’s degree in psychology from the University of South Dakota.

The First National Bank in Sioux Falls hired five new employees. Tom Ries is a business banker in the downtown location.

The Augustana University graduate has worked in financial services for the past seven years. Nick Ratzloff is a wealth advisor.

He previously worked in the biofuels and commodities industry after receiving his undergraduate and MBA degrees from the University of Sioux Falls. Allyson Rodgers is a personal trust account administrator. She has worked in the financial services industry for more than 20 years. Elisa Glab is a personal trust account administrator. She is a graduate

of the University of Sioux Falls and the University of South Dakota School of Law. Ashley Hoffman is a personal banker at the Brandon branch. She is a Brandon native and holds a degree in consumer affairs from SDSU. Jess Bennett joined AmesburyTruth as HR Generalist. Bennett will partner with the leadership team in Sioux Falls regarding employee engagement, recruitment and selection, health and safety, performance management and other corporate wide HR initiatives and programs. She holds a Bachelor of Business Administration in HR Management and a Master of Business Administration in HR Management, both from Colorado Technical University.

The Center for Disabilities is proud to announce that Tova Eggerstedt has been selected as the Children’s Mental Health Champion for South Dakota. In this role,

Leadership Habitat for Humanity of Greater Sioux Falls elected three new members to a six-year term on their Board of Directors: Erin Doll, Wells Fargo Bank; David Jorgenson, Citi; and Tom Schmidt, PREMIER Bankcard.

Other current board members include: President Lindsay Harris, Harris Law & Trust Co.; Vice President Matt Gabbert, U.S. Bank; Treasurer Seth Peterson, The First National Bank in Sioux Falls; Secretary Melanie Keegan, Thrivent Financial; Yvette Christion, The First National Bank in Sioux Falls; Aaron Clayton, Eide Bailly, LLP; Jordan Feist, Woods, Fuller, Shultz & Smith P.C.; Rebecca Field-Shearer, LifeScape; Sgt. Robert Forster, Sioux Falls Police Department; Sheila Hoff, Keller Williams Realty; Dan Kurtz, Bighorn Craftsman; and Keith Portner, Central Bank.

Eggerstedt will serve as the state liaison to the Centers for Disease Control and Prevention’s (CDC) Children’s Mental Health program and positive parenting resources. Eggerstedt will act as a community champion and change agent to increase awareness activities and improvement of positive parenting practices; develop and test strategies for building partnerships to promote identification, screening, referral, and intervention; and implement effective strategies for mental health promotion, prevention supports, and creation of networks (e.g., school, healthcare and community) and better connections between these systems.

MarketBeat has hired Wendy Hellenga as a customer support specialist. She joins MarketBeat’s growing customer support team that fields emails and phone calls from the company’s 1.6 million email subscribers. She most recently served as a legal secretary at a local law firm.

Good Deeds The SME Sioux Falls Board of Directors for July 2020-June 2021 is: President Jan Feterl, Catholic Community Foundation for Eastern SD; President Elect Tim Schut, First PREMIER Bank; 1st Vice President Mindy Kroll, Time Management Systems; 2nd Vice President Sheila Hoff, Keller Williams; Past President Tom Johnson, Karl’s TV; Treasurer Derry Anderson, Anderson Group CPA; Larry Bauer, Nordic Premiums; Tamien Dysart, Think 3D Solutions; Derek Kattenberg, Real Property Management Express; Mike Knudson, Epicosity; Jackie Payne, FranklinCovey; Rick Rysavy, Great Western Bank; Mark Schlueter, Thrivent Financial; Cindy Van Gerpen, American Family Insurance; and Ginnie Zobel, Wireless World.

Scooter’s Coffee hosted their third annual Day of Giving to benefit local non-profits that support foster children. On July 27, 100% of sales at all seven Scooter’s Coffee Sioux Falls locations were donated and equally divided between CASA, Children’s Home Society, East River Foster Parent Network, Family Visitation Center and Royal Family Kids of the Sioux Empire. The single day total surpassed $22,000.

To help accelerate the recovery of small businesses, Wells Fargo Bank will donate approximately $400 million nationwide in processing fees from the Paycheck Protection Program (PPP) to help small businesses keep their doors open, retain employees and rebuild.

Wells Fargo is donating gross PPP processing fees and is not keeping any portion of the PPP processing fees.

chambernews.com | Chamber News 13

Faces & Places

Honors & Awards Six Chamber member companies were named to the latest Inc. 5000 list of fastest-growing private companies. They are: Expansion Capital Group; Fit My Feet Orthotics & Shoes; MarketBeat; OmegaQuant Analytics LLC; Vikor Teleconstruction; and Weisser Distributing.

Companies are ranked according to percentage revenue growth from 2016 to 2019. To qualify, companies must have been founded and generating revenue by March 31, 2016. They must be U.S.-based, privately held, for-profit and independent – not subsidiaries or divisions of other companies – as of Dec. 31, 2019; the minimum for 2019 is $2 million.

Kali Trautman, a senior event designer with The Event Company, has been named to the list of Top Women in Events by LASSO Workforce. The national list highlights some of the most influential women in the event industry who have risen to the occasion to lift their teams and businesses up in the face of any circumstances they encounter.

For the second year in a row, CorTrust Bank has been named Best Bank in South Dakota

by Forbes Magazine. To create the list, Forbes partnered with the market research firm Statista and surveyed nearly 25,000 people in the U.S. about their banking relationships. Banks were rated based on customer recommendations and satisfaction.

14 Chamber News | SEPTEMBER 2020

Insight Marketing Design received a Telly Award for the Lake Area Tech “Make Your Story Epic” television campaign, consisting of two 30-second commercials. The Telly Awards honor excellence in television commercials and video across all screens. Over 12,000 entries are entered annually from around the world to be judged by respected, working professionals.

Karen DeLange, SPHR, SHRM-SCP, a senior HR consultant with Alternative HRD, has completed The Prioritized Leader Master Certification Program, sponsored by TTI Success Insights and Five Capitals. The Prioritized Leader Program helps leaders identify and focus on priorities of greatest impact to their organization.

Dr. Dave Kapaska, retired chief executive officer and president of Avera McKennan Hospital & University Health Center, has been selected as the 2020 Alumnus of the Year of Des Moines University’s College of Osteopathic Medicine. He is a 1986 graduate of the college. The award recognizes Kapaska’s achievements as a physician and administrator, as well as his leadership and service to community. Kapaska currently serves on the DMU Board of Trustees and is vice chair of the Academic Affairs Committee.

Fisher Sisters Real Estate has been selected for the 2020 Best of Sioux Falls Award in the Real Estate Agency category by the Sioux Falls Award Program. The programs identifies companies that have achieved exceptional marketing success in their local community and business category. These are local companies that help make the Sioux Falls area a great place to live, work and play. Winners are determined based on the information gathered both internally by the Sioux Falls Award Program and data provided by third parties.

Ward, the trusted leader of benchmarking and best practices services for the insurance industry, has released its list of Top 50 performing insurance companies. Sioux Falls based RAS – The Dakota Group is among the honorees. Ward analyzes the financial performance of nearly 2,900 property-casualty insurance companies while developing the list, identifying the 50 companies that pass financial stability requirements and demonstrate the ability to grow while maintaining strong capital positions and underwriting results.

Sanford USD Medical Center took top honors for South Dakota in the 2020 best hospitals for orthopedics list from U.S. News & World Report. More than 1,200 hospitals across the country were evaluated and the standings were determined by several factors including 30-day survival rates, patient experience and nurse staffing.

Be Seen

1

3 2

1-3 Great Shots hosted Chamber members for the August Membership Mixer.

Jonathan Buckley welcomed attendees, who enjoyed networking and the chance to hit a few golf balls.

chambernews.com | Chamber News 15

Faces & Places

Be Seen

4

5

16 Chamber News | SEPTEMBER 2020

6

4-6 The 37th Annual Ag Appreciation Day took place Aug. 5 in conjunction with the

Sioux Empire Fair. Nearly 200 volunteers worked together to serve a complimentary lunch to local farmers. The Agribusiness Division of the Chamber organizes the event.

Share your message with the business community Advertise in Chamber News Chamber News is a direct business-tobusiness publication that reaches the decision-makers in Sioux Falls area businesses. It is mailed directly to more than 5,000 Chamber members and distributed free at select locations around Sioux Falls.

Promote your business in Chamber News.

Contact Steven Herman at (605) 373-2013 or chambernews@siouxfalls.com.

Faces & Places

Be Seen

7-9 The Chamber was one of the prime

sponsors of The Community Table Talk on Diversity, hosted by the Sioux Empire Leadership Council in late July. The event drew a diverse group of community members for an evening of listening, learning and community building.

Facilitators lead small group conversations on topics that included youth, justice and leadership. Themes that emerged during the Community Table Talk will be used to prioritize future action items.

7

8

9 18 Chamber News | SEPTEMBER 2020

10

11

10 YPN members gathered on the patio of the Lumber Exchange

building for coffee and networking at a Morning Buzz, hosted by ISG. 11 Chamber volunteers from the Board of Directors, Ambassadors, Diplomats and YPN Steering Committee enjoyed a day of relaxation and camaraderie at the annual YBAD golf outing.

chambernews.com | Chamber News 19

Faces & Places

Be Seen

12

12-13 Members of the Young Professionals Network are finding ways

to connect safely and in person. A Morning Buzz was held in July on the patio of All Day Café and the YPs Read book club meets outdoors at local parks.

20 Chamber News | SEPTEMBER 2020

13

Community Appeals

GREATER SIOUX FALLS CHAMBER OF COMMERCE

Community Appeals Scheduled Fund Drives Active Generations Campaign Timeline Adjusted The effect of the pandemic has caused a three-month delay to the Forward Sioux Falls campaign, resulting in an overlapping timeline with the Active Generations Community Appeals campaign, originally scheduled April 1-July 31, 2021.

Consequently, the Community Appeals Committee determined it would be in the best interest of both Forward Sioux Falls and Active Generations to adjust the Active Generations campaign timeline to the end of the Community Appeals schedule following the McCrossan Boys Ranch campaign. With this adjustment, the Active Generations campaign will now take place April 1-July 31, 2023.

The Community Appeals Committee also took action to suspend organizational

presentations for one year since McCrossan and Active Generations are now filling the time slots the committee would have considered during the upcoming appeal season. This also avoids extending newly scheduled campaigns to three years, as organizations are customarily scheduled a maximum of two years in advance of their campaign.

A full committee meeting will be held this fall to discuss ideas to further enhance the appeals process, as well as to discuss community sentiment as it relates to benevolence throughout the pandemic.

FORWARD SIOUX FALLS FEB. 1, 2021–JUNE 30, 2021

To provide programs that result in an improved economy and quality of life for those in our region.

SIOUX FALLS SKATEPARK ASSOCIATION NOV. 1, 2021–MARCH 31, 2022

To create a high-quality, multi-purpose, concrete skatepark/plaza in the core of Sioux Falls at Nelson Park. Once built, the skatepark will become part of the Sioux Falls Parks and Recreation Department.

THE FURNITURE MISSION OF SOUTH DAKOTA APRIL 1, 2022-JULY 31, 2022

To build a new and larger Furniture Mission facility on the Empower Sioux Falls Campus (previously the School for the Deaf Campus).

chambernews.com | Chamber News 21

Staying secure in the face of constant cyber threats

FRAUD

CYBER STALKING

MALICIOUS SOFTWARE

FIREWALL BREACH

SPYWARE STOLEN INFORMATION

OFTWARE ERROR

MALWARE

IS YOUR

DATA SAFE?

By Amy Smolik For the Greater Sioux Falls Chamber of Commerce It can be as simple as receiving an email from a trusted source with an expected file name attachment and clicking on it — opening your device to malware. Or a printer that hasn’t had its software updated in years, which is connected to a work computer that allows access to employee credentials and financial documents. Or that music player you use in your office that uses your work log-in credentials.

All of these examples are pinholes that attackers can use to work their way into your system. And what attackers can do when they have access to your information can be devastating. Security should be in the top five concerns for employers, along with how to pay their employees, said Tom Pierigastini, a security analyst and penetration tester with RedTeam Security.

“If you fail (at security), the costs can be catastrophic,” he said.

A security breach can bring lawsuits, data breaches, costs in fixing security or technology and loss of reputation, he said.

22 Chamber News | SEPTEMBER 2020

HACKER

VIRUS

THEF

CYBER ATTACK

Pierigastini is one of the presenters at the upcoming Greater Sioux Falls Chamber of Commerce-sponsored Cybersecurity Conference, which will be held Sept. 30. The conference is designed to share information pertinent to businesses of all sizes to better protect them from cyber threats.

Cyber threats are not a new business concern, but perhaps because more employees are working remotely they are more top of mind. SDN Communications Vice President of Engineering, Operations and IT Jake VanDewater said SDN saw a jump in customer requests for bandwidth increases and additional VPN connections for remote users to have secure connections back to their office.

VanDewater is also a presenter at the conference. Earlier this spring he shared a webinar with Chamber members about ways to stay safe while working remotely. His presentation at the Cybersecurity Conference builds on that information, with a focus around working remotely and staying safe while working remotely.

Being cyber safe is important wherever employees are working, VanDewater said. Ransomware and business email compromise both result in a loss of productivity as well as potential costs to restore those network resources,

Cover Story

he said. Historically, hackers have used ransomware to lock businesses out of their own data. They request a ransom in order to return access. The mitigation plan has been proper back-ups, VanDewater said. Now, hackers are threatening to release private data to the public if a business does not pay the ransom.

“Our job is to identify vulnerabilities and assess risk.

We use tactics and techniques that are able to determine how vulnerable an organization is — this can involve breaking into buildings, email phishing tests, seeing how far someone can get into someone’s network, it’s a never-ending space,” he said.

“Businesses should have policies in place to help guide employees and another key thing is know your insurance,” VanDewater said. “The advice we’re hearing more and more at cybersecurity conferences is that you should have cyber insurance. It’s become more commonplace. The assumption now is that you have it and if you don’t, you should.”

RedTeam Security works with businesses of all sizes, from non-profits to financial corporations and everything in between. Many employers shifted to remote work during the pandemic, which has made security awareness even more important. A hacker’s end goal is not to breach — their objective is getting the data they want.

The weakest link, however, still comes back to humans, VanDewater said. A business’s network can be secure and have top-of-the-line security, but all it takes is a single employee to click on a link and allow the wrong thing to come into the network. Keynote speaker Mary Franz will address how hackers use social engineering as a cyber threat.

“As people get more remote, you need to enforce separation between work and home,” Pierigastini said.

Conference attendees will also be able to see how easy it can be to gain access to sensitive information — even from devices found in the home. RedTeam Security’s Pierigastini will do a live hack in real time, showing how internet of things devices like surveillance cameras, music players, thermostats and more can become the way an attacker gains access. It’s not unheard of, he said, for attackers to find a pinhole through a device that someone forgot about.

ADWARE

That can mean keeping a separate laptop dedicated for work items only, as well as policies about what can be plugged into those laptops, when and how files can be accessed — all to help keep information safe.

“You need to think heavily about what assets you need to protect and what employees need in order to do their jobs,” he said. “Otherwise, you can lose data left and right and never even know it.”

Businesses face significant financial loss when a cyber attack occurs. In 2018, the U.S. business sector had the largest number of data breaches ever recorded: 571 breaches,

CYBER ATTACK:

PHARMING HUMAN ERROR

a deliberate action to exploit computer

HACKING

systems, tech-dependent enterprises, and networks with the intention to harm, damage, breach information of an individual or organization.

TROJAN HORSE

SPOOFING

chambernews.com | Chamber News 23

Cover Story

according to the Cybersecurity & Infrastructure Security Agency (CISA). CISA was created in 2018 to help improve cybersecurity across all levels of government. Cybercriminals often rely on human error — employees failing to install software patches or clicking on malicious links — to gain access to systems. Businesses of all sizes can benefit from penetration testing like what RedTeam Security offers. But even without

using security testing, there’s a number of basic safety protocols businesses can put in place to keep employees, data, customers and capital safe while working in the digital space.

See the box below for some basic security tips from CISA. Employees at Real Property Management Express’s Sioux Falls headquarters have been working with remote team

• Treat business information as personal information. Business information typically includes a mix of personal and proprietary data. While you may think of trade secrets and company credit accounts, it also includes employee personally identifiable information (PII) through tax forms and payroll accounts. Do not share PII with unknown parties or over unsecured networks.

• Technology has its limits. As “smart” or data-driven technology evolves, it is important to remember that security measures only work if used correctly by employees. Smart technology runs on data, meaning devices such as smartphones, laptop computers, wireless printers and other devices are constantly exchanging data to complete tasks. Take proper security precautions and ensure correct configuration to wireless devices in order to prevent data breaches.

• Be up to date. Keep your software updated to the latest version available. Maintain your security settings to keep your information safe by turning on automatic updates so you don’t have to think about it and set your security software to run regular scans.

• Social media is part of the fraud toolset. By searching Google and scanning your organization’s social media sites, cybercriminals can gather information about your partners and vendors, as well as human resources and financial departments. Employees should avoid oversharing on social media and should not conduct official business, exchange payment or share PII on social media platforms.

• It only takes one time. Data breaches do not typically happen when a cybercriminal has hacked into an organization’s infrastructure. Many data breaches can be traced back to a single security vulnerability, phishing attempt or instance of accidental exposure. Be wary of unusual sources, do not click on unknown links and delete suspicious messages immediately.

RANSOM WARE

CYBER CRIMINAL

24 Chamber News | SEPTEMBER 2020

IS YOUR

DATA SAFE?

STOLEN INFORMATION

DATA VIRUS

members for several years, both in the Philippines and the Mason City, Iowa satellite location. Since the rise of COVID19, however, the number of remote workers has grown.

“All that being said, we were set up very well for transition to home work,” Huff said. “The challenges are more of a social aspect than technological.”

The transition to remote work was easier for some employees more than others, said Merlin Huff, President, COO & Integrator at RPM. Initially, working remotely seemed highly productive, Huff said. Like other employers, they dealt with challenges like maintaining a sense of morale, making a clear delineation between work and home life, and inroads to productivity that can happen while helping teach children from home, for example.

Some of the technology tools the RPM team used to stay working include Voice Over Internet Protocol (VoIP) telephone systems that don’t require a phone line. Each employee also has a laptop equipped with a microphone and camera. The team still gathers — virtually — for a Monday morning all-hands tactical meeting, which helps with boosting morale and staying connected. And the operations team still huddles daily to review key performance areas and ensure everyone is moving in the same direction.

Sioux Falls Cybersecurity Conference An online conference for business owners, managers and IT professionals.

Wednesday, Sept. 30 8 a.m. – 1:30 p.m.

Details at siouxfallschamber.com

Businesses of every size need a cybersecurity plan. Learn from experts in the cybersecurity field what you can be doing to protect your business at the 2020 Sioux Falls Cybersecurity Conference.

This conference will be held entirely online and will explore the evolving threat landscape, cyber policy and industry-developed best practices for protecting your business or organization. Attendees will gain valuable insight into the threats facing businesses, best practices for mitigating cyber risk and ways in which leaders in business and government can respond to significant cyber threats.

Sponsored by:

Keynote Speaker Mary Frantz “Weaponization of Social Media” Mary Frantz is the founder and managing partner of Enterprise Knowledge Partners (EKP), a premier provider of cybersecurity, forensics, compliance and technology strategy services.

Over the past 25 years, Mary has held consulting and leadership positions in the areas of Information Technology Strategy, Enterprise Architecture, Cybersecurity, Compliance, eDiscovery

Mary Frantz Founder & Managing Partner, Enterprise Knowledge Partners, LLC

and Forensics. Frantz will explore the increase in number and sophistication of cyberattacks that use social media to manipulate human behavior. She’ll demonstrate how

Additional breakout sessions include:

apps collect and use data and cover the mitigation of cyberattacks through user training.

When Smart Homes Attack Cybersecurity for Small Business Cybersecurity Tips for Remote Workers Current Cybersecurity Threats and DHS Resources Eye of the Cyber Storm — Managing Cyber Risk for Your Organization

chambernews.com | Chamber News 25

Cover Story

DATA THEFT FIREWALL BREACH

OPEN WI-FI

BLUE TEAM

BOT

PEN TEST

CYBER ATTACK STOLEN INFORMATION

Huff credits being in the property management industry for giving their team the comfortability to look at physical spaces and see how to make a better use of real estate. They’ve adapted their Sioux Falls office space to enable more social distancing and still have team members working remote.

“We’ve always wanted to approach what the future of work looks like. The technology we’ve built-in can still be used with business as usual. It has the added advantage of applying when we’re in an emergency situation,” he said.

While the RPM team doesn’t include a dedicated IT professional, staying on top of digital and technological trends — as well as how to be safe and secure — is important. Since the pandemic, Huff has participated in a number of webinars about working remotely and ensuring security. He also attended the 2019 Cybersecurity Conference in Sioux Falls.

Huff took away new information from these presentations, which has been helpful for the team.

“I don’t know what I don’t know. And what you don’t know can hurt you,” he said. “As we grow, there’s a greater likelihood that someone will step into a phishing trap. How do we protect our customers and staff?”

From password keepers to working in the cloud to having best practices for using technology, some of the tools they already had in place continue to serve them well as employees work remotely. As the team in Sioux Falls continues to grow, Huff expects to look into ways to best use their physical

26 Chamber News | SEPTEMBER 2020

space and the varying ways they want to adapt with how employees want to work — and how they best work. It is an iterative and cyclical process, he said.

Adapting as information and technology changes has served the company well and is a mindset they seek when hiring employees. While the future of work during an ongoing pandemic is still unknown, being adaptable and paying attention is key, Huff said.

The RPM team is already doing many things well to keep their data safe, according to RedTeam Security. Having the right technology and tools can ensure employees are productive while working remotely. But cybersecurity remains important, whether working from the business office, home office or at a coffee shop.

“Security is not a game of perfection. It’s a game of getting better. No one is 100%. We’re still discovering these things all the time. We’re trying to raise the costs and efforts to the point it becomes unreasonable. We’re trying to make it harder for unskilled attackers to successfully attack an organization,” said Pierigastini. “At the end of the day, it comes down to culture or process.”

Security tips for remote workers Working from home? Whether you’re new at remote work or it’s something you’ve been doing for a while, you should make sure you’ve set up basic security parameters.

Home IT devices are subject to many of the same threats as on-site business devices. Unsecured off-site routers, modems and other network devices can still be attacked

PA S S WOR D123

from any device on the internet and are also vulnerable to unauthorized access from neighbors and passersby.

Here’s some tips from the Center for Internet Security, Inc. to help combat security concerns affecting network equipment meant for personal or home office use:

Practice smart password management and enable two-factor authentication (2FA) wherever possible. This includes accessing the administrative router/modem, Internet Service Provider (ISP) web portal or a mobile app used for home network management. Anyone with the ability to access these platforms may be able to access sensitive information traversing the home network and could modify critical security settings within the network.

AUTOMATIC UPDATES Enable automatic updates for all routers and modems.

Software updates are extremely important as new security flaws are constantly discovered. Simply installing updates from the device manufacturer mitigates many of these problems. This is best accomplished by enabling “autoupdate” with the device’s administration page.

Turn on WPA2 or WPA3. Old and ineffective types of cryptography plague older network devices.

Ensuring strong forms of cryptography are in use within home networks can thwart others from viewing sensitive information without authorization.

At a minimum, configure WPA2 for home use.

WIFI NETWORK SETTINGS Turn off WPS and UPnP. Wireless Protected Setup (WPS) was initially designed as a user-friendly method for new devices to connect to a Wi-Fi network. Unfortunately, it’s been found to allow attackers to connect to Wi-Fi networks without permission.

Universal Plug and Play (UPnP) is a network protocol suite that allows devices on a network to easily communicate but has been found to contain numerous and severe security flaws. Getting these two settings correct can have a large positive impact on home network security.

FIREWALL Configure the router/modem firewall. Firewalls help prevent malicious network traffic attempting to enter a network from reaching specific devices.

Firewalls generally come built-in to most home routers but they must be properly enabled.

Source: Center for Internet Security, Inc. (CIS)

chambernews.com | Chamber News 27

Business Advocacy

Board adopts position on two ballot measures The November 2nd general election is upon us, though it is less than two months away.

The onslaught of political messaging between now and November can make voting decisions overwhelming.

Debra Owen

Greater Sioux Falls Chamber of Commerce

...the Chamber provides in-depth analysis on each of the ballot measures...

Here is some good news. Your Chamber membership provides you with insight and analysis on legislators’ voting records in Pierre through the Chamber’s scorecard which can be acquired through the advocacy tab at siouxfallschamber.com. In addition, the Chamber provides in-depth analysis on each of the ballot measures along with the Chamber’s position on them.

Two of the ballot measures you will be asked to vote on this year focus on the legalization of marijuana and the third ballot measure is a proposal to legalize sports betting in Deadwood and on tribal lands.

Over the last few months, the Chamber’s Issues Management Council (IMC) and the Board of Directors have studied both ballot measures seeking to legalize marijuana in South Dakota. Initiated Measure 26 (IM-26) would legalize medical marijuana use. Constitutional Amendment A (CA-A) would legalize the recreational use of marijuana. IMC’s process of evaluation includes listening to subject matter experts on both sides of each ballot measure prior to making a recommendation to the Board. The Board is the ultimate determiner on the Chamber position of whether to support, oppose or remain neutral on each ballot measure.

After review of IM-26, the Chamber has chosen to remain neutral on the legalization of medical use of marijuana by qualifying patients, including minors. The Chamber made the decision to support a neutral position primarily because IM-26 balanced employer rights for drug-free workplaces and for property owners. There was also concern about stepping in between patients and their physicians when managing medical care. To learn more about IM-26, the Chamber has an Issue Brief available under the advocacy tab at siouxfallschamber.com.

After reviewing CA-A, the Chamber has taken a position to oppose this measure. This constitutional amendment legalizes the possession, use, transport and distribution of marijuana and marijuana paraphernalia by people age 21 and older. One of the primary reasons for opposing CA-A are the consequences of legalizing recreational marijuana in our state’s constitution rather than state law. To change our state’s constitution is a slow, arduous task and must be done through a vote of the people. Secondly, the Chamber is concerned about the workforce and business ramifications legalizing recreational marijuana. Employers already struggle to retain a reliable workforce and legalizing marijuana would further complicate this issue. In addition, and unlike alcohol, there is no standard of what constitutes impairment, which creates a challenging human resource and legal environment for employers. To learn more about CA-A, the Chamber has an Issue Brief available under the advocacy tab at siouxfallschamber.com.

Note: The Chamber was in the process of evaluating the Constitutional amendment to legalize sports betting for Deadwood and the tribal communities prior to this issue of Chamber News going to print. You can find the Chamber’s position on CA-B under the advocacy tab at siouxfallschamber.com.

28 Chamber News | SEPTEMBER 2020

Headlines

Sekou Andrews speaks to attendees at the 113th Annual Meeting in 2019.

Chamber Annual Meeting to be held Oct. 20

Hybrid event offers limited tickets and option to view online The Greater Sioux Falls Chamber of Commerce will hold its 114th Annual Meeting on Tuesday, Oct. 20 at the Sioux Falls Convention Center. The event is the premier gathering of the year for local business leaders and is a celebration of the good work that has been accomplished in our businesses and community.

The Chamber’s Annual Meeting typically draws approximately 1,700 people together for an evening of networking, entertainment and celebration. This year, organizers have chosen to limit the number of available tickets in order to allow for social distancing during the program.

“In a year when we have faced unimaginable challenges, I am inspired to report that our members told us it is important to hold this event in celebration of our successes and our resiliency as a community,” said Chamber President & CEO Jeff Griffin. “We have made adjustments so that we can have this event safely, and for those who are not able to attend in person, we look forward to sharing the experience virtually as well.”

The event will feature keynote speaker Larry Young, a speaker, author, entrepreneur and venture capitalist who gained a reputation in the corporate world as “the market share resuscitator.” Attracted by a great business climate, Young recently relocated his business, Boiling Frog Development, to Sioux Falls.

The Chamber’s Annual Meeting launches the one-year term of the incoming chair, Dan Doyle, Cutler Law Firm. Doyle will take over the Chamber’s top volunteer position Oct. 1, following 2019-20 Chair of the Board Bobbi Thury, Legacy Law Firm, P.C. Also at the meeting, 30 Chamber News | SEPTEMBER 2020

Greater Sioux Falls Chamber of Commerce 114th Annual Meeting Tuesday, Oct. 20, 2020 Sioux Falls Convention Center Tickets on sale Sept. 10 — quantity limited!

Details for how to view online will be available at siouxfallschamber.com

the Chamber will share priorities for the coming year and acknowledge the contributions of retiring directors.

The 114th Annual Meeting is sponsored by Avera Health and Sanford Health. Jay Rasmussen, Journey Group Companies, is serving as chair of the Annual Meeting and James Payer II is leading the ticket sales team.

Tickets will go on sale September 10. The cost is $100 per person or a table of six for $600. Members who order a full table will also have the option to purchase bottles of wine in advance, which will be ready on the table at the event.

Keynote speaker Larry Young What does it take to drive your business so far past the competition that it can feel like you are in unfamiliar territory? What is the difference between some leaders and organizations that thrive versus ones that just survive in good times as well as a crisis? How can one take their own personal development to an unparalleled level of leadership?

Larry Young will share powerful strategies that elite organizations are embracing to rapidly advance their leadership and their organization within the marketplace. These organizations are finding a version of success never thought possible.

Young gained a reputation in the corporate world as “The Market Share Resuscitator” by starting $400 million business lines from scratch and by turning dying markets into dominate players in their industry. He is a sought-after speaker, author of Walk the Sales Plank, serial entrepreneur and venture capitalist. His company, Boiling Frog Development, is one of the emerging business development strategy companies in the Southwest and now has relocated to Sioux Falls due to the great business climate.

Young helps companies to understand how their dream clients are making buying decisions today and position their business development activities directly in the center of that target market.

chambernews.com | Chamber News 31

Headlines

WIN Summit planned for October The third annual WIN Summit will be offered as a hybrid event this fall. The event is scheduled for Tuesday, Oct. 27 from 9 a.m.-5 p.m. at the Sioux Falls Convention Center.

& Lifesciences; Business Analytics, Cyber & Technology; and General Business & Manufacturing. All sessions, with the exception of the Biosciences & Lifesciences track, will be available both in person and online.

The WIN Summit brings together business leaders and managers for a day of sharing best practices and trends in talent attraction and retention. This year’s event features keynote speaker Peter Bregman, a best-selling author and highly respected thought leader who is recognized as the #1 executive coach in the world by Leading Global Coaches.

The registration fee is $40 for all attendees and includes the SE SHRM Luncheon.

SHRM members will be eligible for 5 re-certification credits for attending the 2020 WIN Summit. More information can be found at siouxfallsdevelopment.com.

In addition to the general session, the conference will feature breakout sessions in three tracks that allow attendees to focus on their areas of interest. The tracks are: Biosciences

State Chamber provides Economic Outlook seminar The South Dakota Chamber of Commerce & Industry will hold their Economic Outlook Seminar on Tuesday, October 6, 3-6 p.m., at the Sioux Falls Convention Center.

The 14th annual event features a presentation from 3M, a company that is an integral supplier of face masks and other personal protective equipment (PPE) items and has two plants in South Dakota. Stephen G. Vale, Executive Vice President, Safety & Industrial Business Group, will address the company’s role in the supply chain, along with current and future plans for 3M’s plants in Aberdeen and Brookings. During the 2020 COVID-19 pandemic, 3M has

32 Chamber News | SEPTEMBER 2020

frequently been in the news for their role as an important manufacturer within the protective equipment supply chain.

Governor Kristi Noem will offer remarks on business conditions in the state. Other featured speakers include Dr. Joseph Santos from the Ness School of Management and Economics at South Dakota State University and Jodi Schwan with the results of the SiouxFalls.Business quarterly CEO survey.

The 2020 Economic Outlook Seminar is chaired by Reggie Kuipers, Bender Commercial Real Estate, and is sponsored

by Avera Health, First PREMIER Bank/ PREMIER Bankcard, MidAmerican Energy,

Economic Outlook Seminar Tuesday, Oct. 6, 2020, 3-6 p.m.

Sioux Falls Convention Center Learn more at sdchamber.biz

NorthWestern Energy, Sanford Health, Augustana University, Falcon Plastics, South Dakota State University and Xcel Energy.

Registration is $50. For additional information and to register, visit business.sdchamber.biz/events/details/ economic-outlook-seminar-139.

Herman joins Chamber staff The Greater Sioux Falls Chamber of Commerce has hired Steven Herman to lead member recruitment and retention efforts. As Membership Development Manager, Herman will collaborate with a team of volunteers to promote Chamber memberships to the community.

“Steve is well-respected in the business community and he embraces the team approach to community building,” said Chamber Membership Director Jami Gates.

“We are happy to have him join our staff.”

Herman has an extensive background in sales, marketing and management. He has held leadership roles at television stations in five states, including serving as President and General Manager for KDLT in Sioux Falls for six years. He is the current owner & publisher of Coffee News of Sioux Falls and is an executive coach with The Growth Coach.

Steven Herman

For information on becoming a member of the Greater Sioux Falls Chamber of Commerce, contact Steve Herman at (605) 373-2013 or sherman@siouxfalls.com.

Greater Sioux Falls Chamber of Commerce

and go.

As our 50,000-mile network expands across rural South Dakota, new opportunities grow right along with it.

Enjoy the UPTIME.

JOIN THE REGION'S MOST POWERFUL NET WORK AT sdncommunications.com

Get up

chambernews.com | Chamber News 33

Headlines

Nonprofit agencies adjust to meet their missions during pandemic The COVID-19 pandemic has created uncertainties for organizations of all sizes and industries, including the nonprofit sector.

Nonprofit agencies in the Sioux Falls area have had to pivot quickly to adjust their operational models this year while still fulfilling their missions.

Challenges include creating new avenues for volunteer engagement, finding new ways to connect with individual and corporate donors at a time when in-person meetings and events are not happening, and projecting future needs in spite of constantly changing variables.

measure, an additional $200,000 is included in our campaign goal to address longer-term needs as they become clearer.”

The United Way campaign relies on 600 volunteers, and Sylvester said their roles will look a little different this year. Volunteer trainings will be held online, and each volunteer will need to work within their own company’s safety guidelines. Campaign leadership is also encouraging volunteers to share ideas about activities and incentives that can be used to run a corporate campaign for remote employees.

The Sioux Empire United Way, which raises money for more than 80 programs at 40 local nonprofit agencies, has launched its annual fall campaign season after making a few adjustments to their normal process.

Habitat for Humanity of Greater Sioux Falls is another agency that relies heavily on volunteers. Community Engagement Director Justine Murtha said that they were forced to freeze volunteer work temporarily in the spring and are now trying to make up for lost time in constructing their 2020 goal of eight homes in the Sioux Falls area.

“We recognize these are fluid times with many uncertainties due to the pandemic. As such, we anticipate there will be additional funding needs that will become more apparent in 2021 and beyond for our community,” said 2021 campaign chair Joel Sylvester. “As a proactive

“Some of our traditional business teams cannot volunteer this year due to corporate guidelines. We completely respect that and we look forward to their return in the future,” she said. Habitat for Humanity is seeking more volunteers for the fall and extra measures have been

34 Chamber News | SEPTEMBER 2020

put in place for safety, including smaller volunteer groups that do not mix and job site tools that are used by only one person.

“We’ve learned a lot of new ways to keep volunteers safe,” said Murtha. “We’ve always been vigilant about safety precautions anyway – so implementing additional precautions in light of COVID was actually one of the easier challenges for us.”

Habitat for Humanity had to close their ReStore retail space in the spring as well. Upon reopening in June, they have seen strong activity in the store – something Murtha attributes to an increase in people staying at home and doing home improvement projects. “In that sense, we have been a resource for people in the community, and they in turn are supporting our mission. We are very grateful for that.”

Many nonprofit agencies depend on large events to raise a significant portion of their funding for the year. As large, in-person gatherings were cancelled this spring, nonprofit executives had to find new ways to raise the money their agencies need to provide services to the community.

Carol Woltjer, director of development for Family Visitation Center, said her agency had to cancel their two largest fundraising events of the year. In addition, a couple of smaller event fundraisers

that had been in development with local business partners are now on hold, though Woltjer is optimistic that they may come to fruition in the future.

For now, Family Visitation Center is focusing on outreach to past donors and conducting a direct mail campaign. “We are doing everything we can to maintain and strengthen our existing donor relationships, and just conveying to people that the needs in the community are still there,” Woltjer said.

Agencies that are funded by the Sioux Empire United Way typically observe a “blackout period” in the fall during which they pause their own fundraising efforts in support of the United Way campaign. Marie Fredrickson, Sioux Empire United Way Board Chair, said that this year the board of directors considered and approved several requests by funded agencies to hold events in the fall that had been canceled in the spring due to the pandemic.

“The Sioux Empire United Way mission of funding our non-profit partner agencies remains consistent and readily able to appropriately shift according to the needs in our community. A successful 2021 Campaign will ensure that these much-needed programs continue to serve our community,” Fredrickson said.

We are excited to be named one of the region’s 50 Best Places to Work by Prairie Business - thanks to our employee feedback!

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chambernews.com | Chamber News 35

Business Sense

Make your location stand out online Have you Googled your business recently?

If you do show up, is it the correct information? Do you show up if you search by your industry or service offering?

Local searches (ex. “chiropractor near me”) have seen significant growth over the years, and now account for almost half of all Google searches. The best thing about local searches is that they are action-oriented, with nearly 80% resulting in a conversion such as calling or visiting the business.

Support & Donation Links. If we’ve learned anything over the past few months, it’s how strongly the Sioux Falls community supports our local businesses. Google has made it easier to ask for customer support by offering a new feature to directly link to purchase gift cards or give donations. On the GMB home screen, click “Get support from customers” and fill out the needed information.

Kate Kotzea Click Rain, Inc.

As many businesses have been forced to adjust their hours over the past few months, it has illuminated just how important it is to have accurate and updated information in your local listings.

Your Google My Business (GMB) listing is particularly important to keep current to ensure that when customers search for your business, they will find the right information. The good news is that you do have control over how you show up in local searches and can make an impact on showing up more frequently.

Utilize new Google My Business features In an effort to support businesses during COVID-19, Google has been releasing new features, which give more flexibility to a company’s Google My Business listing. First, make sure you have your company’s Google My Business listing claimed, and then take advantage of these newer features.

Temporarily Closed. If your business is temporarily closed due to seasonality or to COVID-19, update your GMB listing under the Info section. All you have to do is click a button.

COVID-19 Update. If your business has different restrictions, safety procedures or changes due to COVID-19, you can easily add a callout to your GMB listing. On the home screen of your GMB listing select “Post your COVID-19 update.” From there you can enter in the specifics for your business.

36 Chamber News | SEPTEMBER 2020

Secondary Hours. The ability to add alternative hours for a location has been a long-time feature request for Google My Business listings and it is finally available. Under the hours section select “more hours” and your business can outline different scenarios. If you have specific hours for seniors, online services, or drive-through, that can all now be specified.

Ask for reviews Accurate and updated information on your Google My Business listing helps it show up more in local searches, but reviews are another key component. Online reviews, especially on Google, are influential in helping your business rank higher for local search results, and both the quantity and quality of reviews plays a role.

The easiest way to gain reviews is to simply ask for them. You can do this verbally while the customer is checking out, by putting a friendly reminder on receipts, or sending a follow-up email or text message. If customers ever ask for a way they can support your business, ask them to leave you a review.

In any time, it’s always the fine details that matter most and these little things can go a long way in ensuring customers have a positive digital experience with your business.

Overwhelmed or don’t have the time to manage your online presence?

Click Rain can work with your business through customized digital marketing agency services or through Stratus, a self-serve location-marketing platform. As VP of Products & Service, Kate Kotzea loves digging into the details of digital and finding ways to make individual businesses standout. To learn more about location marketing, join Kate for a Business Sense Workshop on September 29, 2020.

THANK YOU TO OUR

37th Annual

Ag appreciation day sponsors Wednesday, Aug. 5, 2020 • Hosted by the Chamber's Agribusiness Division Featured Sponsor:

Harvester Sponsors: AARP South Dakota American Bank & Trust First PREMIER Bank The First National Bank in Sioux Falls

Grower Sponsors:

Billion Fleet, Farm & Commercial C & R Supply, Inc. Central States Manufacturing, Inc. Hy-Vee, Inc. Minnehaha County Farm Bureau South Dakota Corn South Dakota Soybean Association Tri-State Neighbor

Planter Sponsors: Avera Health Beal Distributing, Inc. Central Farmers Coop/FREMAR Denny Sanford PREMIER Center Grand Falls Casino & Golf Resort Nordstrom’s Automotive Inc. Plains Commerce Bank Sanford Health Jim & Penny Woster

Cultivator Sponsors:

Citi Bayer Crop Science Black Hills Federal Credit Union Cadwell Sanford Deibert & Garry LLP Christopherson, Anderson, Paulson & Fideler, LLP CHS Chuck Sutton Auctioneer and Land Broker, LLC Component Manufacturing & Reaves Buildings CorTrust Bank Dacotah Bank Eggers Southview Farms/I-29 Bull Run Farmers National Company Brandon First Bank & Trust First Dakota National Bank First Dakota Title G & H Distributing, Inc. Great Western Bank Hilton Garden Inn Downtown J.D.’s House of Trophies

Farm Credit Services of America Graham Tire Company Raven Industries, Inc. Xcel Energy

Lincoln & Minnehaha County Economic Development Associations Ludens Inc. Lynn, Jackson, Shultz & Lebrun, PC Morton Buildings, Inc. Nordica Warehouses, Inc. NorthWestern Energy PAULSEN Poet Reliabank Dakota Results Radio – Townsquare Media KSOO 1000/KMXC 97.3/KYBB 102.7/ KXRB 1140/KKLS 104.7/KIKN 100.5 Sioux Falls Regional Livestock Sioux Falls Truck & Trailer, Inc. Sturdevant’s Auto Parts Sweetman Construction Co./ Concrete Materials U.S. Bank Zoetis

Other Donors: A Bar K Trailer Sales Legacy Law Firm, P.C. North Central Food Processing Supply/ Hobart Sales & Service Runnings Scott Lumber & Supply Co.

Sioux Equipment Company Sioux Nation Ag Center South Dakota Pork Producers Council Tiger Corporation Two Way Solutions, Inc. WNAX AM/FM Radio

The Greater Sioux Falls Chamber of Commerce recognizes the role agriculture plays in the growth of our community. Though our city’s economy continues to expand and diversify, we know the region’s roots lie in agriculture.

For 37 years, we’ve been proud to acknowledge the work of our area farmers and ranchers by offering a free meal in conjunction with the Sioux Empire Fair. With the help of the businesses listed here and under the guidance of the Chamber’s Agribusiness Division, we are able to continue this salute to agriculture.

Thank you for all you do.

Ribbon Cuttings

Ribbon Cuttings

The Greater Sioux Falls Chamber of Commerce holds ribbon cutting ceremonies for members to celebrate joining the Chamber, milestone anniversaries, expansions or remodelings. The public and all Chamber members are invited to share in the celebration. Call (605) 336-1620 for more information or to schedule your event.

Groundbreaking ceremonies are coordinated by the Sioux Falls Development Foundation. Call (605) 339-0103 for more information or to schedule your event.

City of Sioux Falls-Carver Gallery

224 W. 9th St. siouxfalls.org The City of Sioux Falls unveiled the Carver Art Gallery in the lobby of City Hall. L to R: Shawna Goldammer, John Beranek, Dan Doyle, Mayor Paul TenHaken, Jay Soukup, Kellen Boice and Mike Jamison.

EXPANSION

Healing for the Soul

607 20th Ave. SE, Watertown, SD healingforthesoulhypnosis.com Healing for the Soul provides mindset coaching, hypnotherapy, CBD and more while transforming dreams into reality. L to R: Chris Filsinger, Lynda Billars, Jay Soukup, Jeff Griffin, Christian Stoltman, Jeffrey Stoltman, Lester Stoltman, Robin Stoltman (founder), Jeffrey Stoltman III, Pat Grieben and Anna Heeney.

NEW MEMBER

Lloyd CompaniesThe Cascade at Falls Park

NEW LOCATION

38 Chamber News | SEPTEMBER 2020

701 N. Phillips Ave. thecascadeatfallspark.com Lloyd Companies celebrated the completion of their newest downtown property, The Cascade at Falls Park. L to R: Libby Ernst, Mary Huber, Jay Soukup, Pat Lloyd, Alexis Konstant, Craig Lloyd, Ari Huber, James Payer II, Christie Ernst, Kim Haiar, Jake Quasney (Executive Vice President of Development), Dan Doyle and Ellie Huber.

RE/MAX Professionals, Inc.

606 W. 33rd St. remax-pros-sfsd.com RE/MAX Professionals, Inc. is a professional, full service real estate company serving the public in the purchase and/or sale of their homes. They have made changes with brand new ownership and an interior remodel.

L to R: Sacha Picotte, Jay Soukup, Lisa Touney (Owner), Cindi Johnson, Dawn Olmstead, Alex Ramirez and Adam Whitelock.

NEW OWNER/REMODEL

Your CBD Store

4515 E. 26th St., Suite A sunflora.org Your CBD Store specializes in selling high quality CBD products (tincture, water soluble, beauty, pain, pet and edibles). L to R: James Payer II, Valerie Loudenback, Vicki Yde, Matt Yde (owner), Ashley Liesinger, Nichelle Lund, Kristin Hoefert-Redlinger, Jay Soukup and Keely Yde. NEW MEMBER

chambernews.com | Chamber News 39

Membership

Member Anniversaries 35 Years

Mahlander’s, Inc.

Electronics & Appliances mahlanders.com

25 Years

Sioux Falls Jaycees Associate Member siouxfallsjaycees.org

20 Years

Omnitech, Inc.

Computer Sales & Service omnitech-inc.com

15 Years Pixelbox

Telecommunications pixelboxproductions.com

South Dakota Newspaper Association Publications sdna.com

10 Years

BTC Trust Company of South Dakota Trust Companies bankerstrust.com

Grand Falls Casino & Golf Resort Gaming grandfallscasinoresort.com

McNally’s Irish Pub, LLC Restaurants mcnallysip.com

RMB Associates, LLC Financial Services

Sioux Falls Ministry Center Associate Member sfministrycenter.org

SuperCuts

Salons & Spas supercuts.com

5 Years

4D Design + Consulting Architecture 4ddesignconsulting.com

40 Chamber News | SEPTEMBER 2020

Congratulations to the following members who are celebrating their milestone membership anniversaries this month. They are part of a continued commitment to our community through their investment in the Greater Sioux Falls Chamber of Commerce. To learn more about Chamber membership, contact (605) 336-1620 or gsfcc@siouxfalls.com. Find a complete Membership Directory online at siouxfallschamber.com.

American State Bank Banks ambankiowa.com

Amy Stockberger Real Estate Real Estate-Residential amystockberger.com

Friends of the Big Sioux River Associate Member friendsofthebigsiouxriver.org

Get N Go #22

Drug & Convenience Stores getngo.com

Keller Williams Realty of Sioux Falls Brad Nelson Affiliate-Real Estate realestatewithbrad.com

First Year Reinvestors

Creative Steps Childcare Center Childcare

Expansion Capital Group Financial Services expansioncapitalgroup.com

Hegg Realtors - Michelle T. Thompson Affiliate-Real Estate homeslistednow.com

Meadowland Financial Group Financial Planning meadowlandfinancialgroup.com

Pink Ladies Dart League of Sioux Falls, Inc. Associate Member

LongView Financial Solutions, LLC

Reset ADHD

MacKenzie River Pizza, Grill & Pub

Seniorlink, Inc.

Mid States Audio & Video

SiouxperCon

OLLI - Osher Lifelong Learning Institute

The Leukemia and Lymphoma Society

Financial Services longview-financial.com

Restaurants mackenzieriverpizza.com

Technology Services midstatesav.com

Associate Member olliuc.org

Prairie Building Specialties Home Finishing & Design prairiebuildingspecialties.com

Teresa Jackson & Associates, LLC Marketing & Design Services teresajacksonassociates.com

Personal Services resetadhd.com

Personal Services seniorlink.com

Associate Member siouxpercon.com

Associate Member

Tzadik Management Property Management siouxfalls.tz-m.com

Vinayak Inc. dba Teriyaki Madness Restaurants

New Members

New members are printed in each issue of Chamber News. Following is a list of businesses or individuals who have invested in the greater community by joining the Greater Sioux Falls Chamber of Commerce. An online Membership Directory can be found at siouxfallschamber.com. Want to become a member? Call (605) 336-1620.

Avantara Norton

Dakota REIT

IpHorgan Ltd.

Balanced Life Chiropractic

Electric Pulp

Keller Williams Realty - Mary Kay Stevens

Boiling Frog Development

Graham Automotive

Pharmaceutical Research and Manufacturers of America (PhRMA)

Nursing Home, Assisted & Independent Living Karen Hudson, (605) 338-9891 3600 S. Norton Ave., 57105 avantaranroton.com

Chiropractor Harley Martinmaas, (605) 880-5416 3801 W. 34th St., #105, 57106 balancedlifesd.com

Business Consulting Larry Young, (480) 734-8323 P.O. Box 90810, 57109 boilingfrogdevelopment.com

Central Bank

Banks Kathy Thorson, (605) 782-1818 4900 S. Western Ave., 57108 centralbankonline.com

Real Estate - Developer Christa Blixt, (701) 239-6879 3003 32nd Ave. S.,Suite 250, Fargo, ND 58103 dakotareit.com

Website Design & Development Aaron Mentele, (605) 988-0177 350 S. Main Ave., Suite 404, 57104 electricpulp.com

Auto Sales Al Larimer, (605) 336-3655 801 W. 41st St., 57105 grahamauto.com

High Plains Technology

Computer Sales & Service Brad Mendel, (605) 323-2780 5708 S. Remington Pl., 57108 hplains.com

Attorneys Jamison Rounds, (605) 800-3900 140 N. Phillips Ave., Suite 103, 57104 iphorgan.com

Affiliate-Real Estate Mary Kay Stevens, (605) 299-5165 marykay.kw.com

Associate Member Tony Reiss, (605) 336-6011 950 F St., NW Suite 300, Washington, DC, 20004 phrma.org

Valued Merchant Services Business Support Services Kim Wilmoth, (605) 951-7292 valuedmerchants.com

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Offices also in Mitchell, Pierre, Watertown and Rapid City

Offices also in Mitchell, Pierre, Watertown and Rapid City chambernews.com | Chamber News 41

Five Questions

Five questions is a monthly feature on a Chamber volunteer, Chamber member or staff member. Want to be featured here? Call (605) 336-1620.

Five questions with Jay Rasmussen Jay Rasmussen is the volunteer event chair for the Chamber’s 2020 Annual Meeting. He is a familiar face in the community thanks to his extensive volunteer service. In addition to the Chamber, he is involved in the Sioux Falls Development Foundation, Forward Sioux Falls, Feeding South Dakota, The Banquet and the National Wild Turkey Federation.

Professionally, Jay is the vice president of business development for Journey Group. He has been married to his wife, Allison, for 30 years and they have three sons: Grant, Lance and Ethan.

What is something that makes Sioux Falls extraordinary?

Our community has an exceptional ability to stand together to get things done and move forward no matter what complexities are thrown at us. Day-to-day competitors band together to solve urgent needs, as well as collaborate on developing long term strategic vision for our community.

Why do you choose to volunteer your time for the Chamber?

Jay Rasmussen

Journey Group Companies

I volunteer because of the example set by past visionaries. When I was 16 years old, it must have been take your kid to work day because one day my dad brought me along to a meeting with Ray Trankle and a team of other community leaders. I remember Ray saying, “Today we are going to figure out how we are going to raise the dollars to build a facility and serve an important need in our community.” The Boys and Girls Club facility on East 14th street was born out of that meeting. The day was pretty cool just being with dad, but I didn’t completely understand the impact that event would have on my life until many years later after returning to this great community with my family. You don’t know how good you have it until you experience other areas in our country that don’t have a strong chamber and community leaders like ours. To me, membership in our Chamber is a given for every business and the glue that holds us together to move our community forward.

What might someone be surprised to learn about you?

Many people know I have a passion for the outdoors but most don’t know that passion often takes me under water. SCUBA has opened my eyes to new worlds and ecosystems – from the Cayman Islands and Florida Keys to the mighty Missouri River and local South Dakota lakes. We are truly blessed to live in a place with so many opportunities to enjoy and explore both indoors and outdoors.

How did you choose your profession?

I’ve always enjoyed solving problems and building things – the more intense and complex the better. Craig Lloyd gave me an opportunity to learn about the construction business during summers in high school. Most days I was sweeping floors and cleaning construction sites, but I saw a whole new world of building processes, materials and problem solving. That evolved into framing houses and apartments and eventually a construction engineering program. Opportunities have come one construction project at a time. As you build projects you build relationships, which has led me to the business development side of construction. From building blocks to building buildings to building relationships… that has been the evolution of my career and passion in life. I wouldn’t change a thing.

What is something you are optimistic about?

The future success of Sioux Falls. I am confident that Sioux Falls will continue to grow, continue to solve issues and bring prosperity to us personally and professionally. I look forward to a bright, collaborative, and inclusive Sioux Falls.

42 Chamber News | SEPTEMBER 2020

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