January 2020 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE SOUTHWESTMAG.COM

Top of Her Game Rock climbing is on the rise, and so is Olympian Brooke Raboutou.

JANUARY 2020

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Light Up Arizona When the sun goes down, Arizona’s vast blue skies turn into a canvas of stars. In other places, light pollution hides this view. But here, in the wide-open spaces between cities, the night skies are nothing short of dazzling—and we have the Dark Skies movement to thank for it. Begun by the International Dark-Sky Association, the movement aims to restore the joy of stargazing under clear skies unaffected by city lights. And there’s no better place to enjoy the sights than Arizona, home to more certified Dark Sky places than any other state.

Dark Cities, Bright Skies The stars shine brightest on six Dark-Skycertified cities in northern Arizona. In Sedona and nearby Big Park, you can enjoy a view of the skies silhouetted against towering red-rock cliffs, while in Flagstaff, in Lockett Meadow.

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Even Fountain Hills, just 30 miles northeast of Phoenix, will provide a good look of Venus.

Park It for The Best Views Outside of Arizona’s cities, ten national and state parks have earned Dark-Sky certifications. See if you can identify constellations while visiting natural wonders such as Grand Canyon National Park, Petrified Forest National Park or Kartchner Caverns State Park. Or imagine how the sky looked to those who lived here hundreds or even thousands of years ago at Tumacacori National Historic Park or Wupatki National Monument. No matter where you choose to set your nighttime sights, one thing is certain—Arizona’s skies will put on a show you’ll never forget.

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This unreal moment brought to you by White Mesa Arch, Arizona.

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January 2020 In the Dominican Republic, Casa de Campo Resort & Villas is a beach lover’s dream and golfer’s paradise.

What if your hotel was your destination? Discover 12 places that offer their guests one-of-a-kind experiences centered on culture, cuisine, and adventure.

In Every Issue

Play

Turning Point

12 Gary’s Greeting 14 Saludos de Gary 18 The A-List 20 Spotlight 22 Community Outreach 24 Our People 28 Feedback

32 Drop your bags in New Orleans, sip a cocktail inspired by Final Fantasy VII, and keep your food fresh.

55 What returning to dance after years away taught me about moving forward and overcoming fear.

Work

Climb Time

41 Learn from the best, explore downtown Houston, and get a few writing tips from author Shea Serrano.

64 Ahead of rock climbing’s Olympic debut, Brooke Raboutou is nearing the pinnacle of her sport.

78 Fun 83 The Southwest Guide 96 One Question

COVER PHOTOGRAPHY BY TYLER STABLEFORD; PHOTOGRAPHY COURTESY OF CASA DE CAMPO RESORT & VILLAS (BEACH)

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January 2020 EDITORIAL creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Catherine Downes Melissa Flandreau Alex Macon associate editor Mary Layne Strieber designers Mariela Garcia Christine Smith Maria Williams editorial intern Lawrence Smelser art intern Javier Loredo contributors Nick Cabrera, Tommie Ethington, Jim Gold, Andrew Joyce, Lyndsay Knecht, Alice Lee, Tyler Stableford, Rob Wilson web development, pace interactive Jason Dalton, Craig Davis, Carolyn Eckstein EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email letters@southwestmag.com. Our writer’s guidelines and editorial calendar can be found at southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com. ® ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata senior production manager Greg Onder director of marketing Candice Thomas media analyst Samantha Absher

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WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.633.6000, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com PACE COMMUNICATIONS® © 2020 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.

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Travel & Real Estate

The Swedish Stuga - OR

Meet Vacasa, the One-Stop Shop for All Your Vacation Rental Needs Demand for alternative lodging is at an all time high, with one in three travelers choosing vacation rentals over traditional hotels. This consumer trend has set the once-sleepy vacation rental industry on a trajectory to be worth $194 billion by 2021. Shaping the future of this rapidly changing industry is Vacasa, a next-gen hospitality company that’s emerging as a leader for all things vacation rental. Local Teams, Global Network Caring for over 23,000 properties around the world, Vacasa is North America’s largest vacation rental management platform. The company utilizes industryleading marketing techniques to maximize bookings while their pricing algorithm adjusts rates in real time so that homeowners never leave money on the table. The company’s technology is complemented by personal service from exceptional local hospitality professionals who care for guests and vacation homeowners in every Vacasa market. “Vacasa has managed The Swedish Stuga for nearly 10 years and I can’t imagine a better partner in caring for my home,” said Brian Krejcarek, owner of The Swedish Stuga. “The property was custom-built and sits on 24 acres of protected wilderness in a densely wooded area that tends to see snow in the wintertime. Vacasa’s local team goes above and beyond to care for the complexities of the home that make it such a special place for guests.”

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End-To-End Management Vacasa’s local teams handle permitting, tax registration and other details, with comprehensive property management services covering everything from bookings and home care to 24/7 guest service. In addition to their impressive local teams, Vacasa has a central office staffed with professionals specializing in everything from interior design, marketing, data analytics and operations. Connecting Buyers and Sellers In 2018, Vacasa launched Vacasa Real Estate to connect vacation home buyers and sellers with local agents. With access to rental performance data, a steady stream of buyer leads, and the largest inventory of vacation homes in the country, Vacasa is uniquely positioned to streamline the process of buying and selling investment properties—and to simplify the experience of renting them out. Online booking technology has made vacation rentals an increasingly popular alternative to hotels. With guest demand growing rapidly, Vacasa’s one-stop shop model enables more people than ever to effortlessly enjoy the rewards of owning a vacation home. See how Vacasa can help with all your vacation rental needs: vacasa.com/fly or 888.549.6670.

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Gary’s Greeting

Happy New Year! With the dawn of a new year upon us, it’s a great time to reflect on the past as well as look forward to the year ahead with new resolutions. This time last year, we lost our beloved Founder and friend with the sad passing of Herb Kelleher on Jan. 3. I worked for and with Herb for more than three decades, and he taught me more than I could ever convey. One of his most important lessons was to always be prepared for the unexpected. “Prepare in the good times for the bad times that are sure to come,” he wisely said to me.

As I look ahead at the year 2020, the connection to having 20/20 vision is not lost on me. If hindsight is 20/20, Herb seemed to magically have the benefit of hindsight, foresight, and maybe even night vision goggles! Herb’s lesson is a powerful one: Try to see and anticipate what’s around the next corner. Having 20/20 vision doesn’t necessarily mean you have perfect vision—it only indicates the sharpness or clarity of vision at a distance. It’s so important to have that clarity to know your purpose, your past, your present, and your future.

Last year was far from perfect, and it was chock-full of the unexpected. With the passing of Herb and former CEO Jim Parker, a government shutdown, unprecedented weather, and the grounding of the Boeing 737 MAX, it was arguably the most challenging year in my 33-year career at Southwest. I know Herb would be proud to know that, indeed, we were prepared, and we prevailed with stellar results, stronger than ever. Likewise, I’m so incredibly proud of our Employees for their resiliency and perseverance. Next year, we’ll celebrate our 50th anniversary, a major milestone for our entire Southwest Family. As we look ahead, we do so prepared for the unexpected, with clear vision and high hopes that our best days are ahead. Happy New Year!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

12 SOUTHWEST JANUARY 2020

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PURPLE,

GREEN

AND GO!

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Saludos de Gary

¡Feliz Año Nuevo! La llegada de un nuevo año es un buen momento para reflexionar sobre el pasado, así como esperar el año que viene con nuevas resoluciones. Durante estas fechas del año pasado, perdimos a nuestro Fundador y Amigo, Herb Kelleher, después de su fallecimiento el 3 de enero. Trabajé con Herb durante más de tres décadas, y me enseño más de lo que es posible expresar. Una de sus lecciones más importantes fue estar siempre preparado para lo inesperado. “Prepárate para los buenos y malos momentos que seguramente vendrán”, decía sabiamente.

Mientras miro hacia el año 2020, recuerdo el concepto de tener visión 20/20. Herb parecía tener, mágicamente, el don de la retrospectiva, prospectiva y ¡Hasta gafas de visión nocturna! La lección de Herb es poderosa: Trata de ver y anticipar lo que hay a la vuelta de la esquina. Tener visión 20/20 no significa necesariamente que tienes una visión perfecta; solo indica la agudeza o claridad de la visión que tenemos desde lejos. Es muy importante tener esa claridad para conocer tu Propósito, tu Visión, tu pasado, tu presente y tu futuro.

El año pasado estuvo lejos de ser perfecto, y estuvo lleno de situaciones inesperadas. Desde el fallecimiento de Herb y de nuestro ex CEO Jim Parker, hasta el cierre del gobierno, eventos climáticos sin precedentes y la inmovilización del Boeing 737 MAX, - se puede decir que fue el año más difícil de mi carrera de 33 años en Southwest. Yo sé que Herb estaría orgulloso de saber que, efectivamente, estábamos preparados, y que prevalecimos con resultados increíbles y más fuertes que nunca. Asimismo, estoy sumamente orgulloso de nuestros Empleados por su resiliencia y perseverancia. El próximo año, celebraremos nuestro 50º aniversario, un hito importante para toda la Familia Southwest. Mientras vemos hacia adelante, lo hacemos preparados para lo inesperado, con una visión clara y con la esperanza de que nuestros mejores días están por venir. ¡Feliz año nuevo!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

14 SOUTHWEST JANUARY 2020

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Epic real estate. With a focus on real.

The Ritz-Carlton®

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At Reynolds Lake Oconee, you’re not just buying a lake home. You’re buying into a remarkable destination, into a southern resort with a lakefront Ritz-Carlton and residential club where friends and families gather for weekends—and stay for lifetimes.

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Book your real estate preview, starting at $289* per night. ReynoldsLakeOconee.com/Fly (855) 895.0924

*Excludes holidays and subject to availability; club credit for promotional purposes only. Real estate and other amenities are owned by Oconee Land Development Company LLC and/or other subsidiaries and affiliates of MetLife, Inc. (collectively, “OLDC” or “Sponsor” in Reynolds Lake Oconee which OLDC does not own (“Resale Properties”). OLDC is not involved in the marketing or sale of Resale Properties. This is not intended to be an offer to sell nor a solicitation of offers to buy OLDC-owned real estate in Reynolds Lake Oconee b may be subject to fees, membership dues, or other limitations. Information provided is believed accurate as of the date printed but may be subject to change from time to time. The Ritz-Carlton Reynolds, Lake Oconee is a private commercial enterprise and use of the fa

No Federal agency has judged the merits or value, if any, of this property. Void where prohibited by law. WARNING: THE CALIFORNIA DEPARTMENT OF REAL ESTATE HAS NOT INSPECTED, EXAMIN from OLDC upon request. OLDC properties have been registered with the Massachusetts Board of Registration of Real Estate Brokers and Salesmen at 1000 Washington Street, Suite 710, Bos are registered with the Department of Law of the State of New York. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM SPONSOR. FILE NO. H14-0001. Notice to offering is being made in or directed to any person or entity in the state of New York or to New York residents by or on behalf of the developer/offeror or anyone acting with the developer/offer requirements under the Martin Act and the Attorney General’s regulations are complied with, a written exemption is obtained pursuant to an application is granted pursuant to and in accordance

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line

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(collectively, “OLDC” or “Sponsor”) and by unrelated third parties. Reynolds Lake Oconee Properties, LLC (“RLOP”) is the exclusive listing agent for OLDC-owned properties in Reynolds Lake Oconee. RLOP also represents buyers and sellers of properties al estate in Reynolds Lake Oconee by residents of HI, ID, OR, or any other jurisdiction where prohibited by law. As to such states, any offer to sell or solicitation of offers to buy applies only to Resale Properties. Access and rights to recreational amenities mercial enterprise and use of the facilities is subject to the applicable fees and policies of the operator. For OLDC properties, obtain the Property Report required by Federal law and read it before signing anything.

S NOT INSPECTED, EXAMINED, OR DISQUALIFIED THIS OFFERING. An offering statement has been filed with the Iowa Real Estate Commission and a copy of such statement is available on Street, Suite 710, Boston, Massachusetts 02118-6100 and the Bureau of Consumer Financial Protection at 1700 G Street NW, Washington, D.C. 20552. Certain OLDC properties NO. H14-0001. Notice to New York Residents: The developer of Reynolds Lake Oconee and its principals are not incorporated in, located in, or resident in the state of New York. No with the developer/offeror’s knowledge. No such offering, or purchase or sale of real estate by or to residents of the state of New York, shall take place until all registration and filing suant to and in accordance with Cooperative Policy Statements #1 or #7, or a “No-Action” request is granted.

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The A-List

“I truly feel like everything in life is attitude.” —HERMAN WILLIAMS, M.D., MANAGING DIRECTOR AND CHIEF PHYSICIAN EXECUTIVE, BDO NASHVILLE Whether it’s offering a smile or opening a door for a stranger, Dr. Herman Williams is always looking to bring kindness to everyone he meets. That dedication to making a positive impact was inspired by his recovery from two cardiac arrests and a stroke, which taught him how precious life can be and led to his book, Clear! Living the Life You Didn’t Dream Of. Southwest® Customers may have even seen his generosity, as he’s always helping someone stow luggage or assisting a parent juggling kids and bags. Herman appreciates Southwest’s flexible policies, but most of all, he enjoys the Hospitality that Southwest Employees are known for. Herman, we applaud your commitment to kindness and consider you a part of the Southwest Family! —Ana Schwager, Communications and Outreach WHY SOUTHWEST “Traveling is very stressful, so it’s nice to know you have an organization built around the Customer and creating positive experiences.”

TRAVEL TIPS “I always have a positive attitude and smile. It changes the dynamics of a stressful situation, and I believe the energy you put out is what you get back.”

POINT POWER “My wife, Jeannie, and I use my Rapid Rewards® points to visit our son who goes to college in Cleveland.”

Herman’s travels earn him A-List status through one-way qualifying flights or

35,000

tier qualifying points.

PHOTOGRAPHY BY JASON MYERS

18 SOUTHWEST JANUARY 2020

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Spotlight

DREAM TRIP

With Southwest’s help, take a scenic beach-side stroll during a Disney Cruise.

Take Off to Set Sail On your next family getaway, why just take flight when you can also set sail? Together, Southwest® and Disney Cruise Line can make your dream vacation come true. The magic of a Disney Cruise is that it combines many incredible vacations in one. Visit a theme park, take a trip to the beach, or plan a hike— with a Disney Cruise, you can do it all, and Southwest wants to give you a chance to experience the fun for yourself. Southwest Airline’s Adam Rucker recently embarked on a three-day, four-night Disney Cruise on the Disney Dream to get a taste of the onboard entertainment, dining, and activities designed for the whole family. While flying to your Southwest destination, check out Southwest’s Inflight Entertainment Portal for a look at Adam’s journey in the Caribbean, which included a trip to Castaway Cay, Disney’s private island paradise. From imaginative dining experiences and Broadway-quality stage shows to lively deck parties and fireworks at sea, there’s something for guests of all

ages. Parents can relax at the adult-exclusive Quiet Cove pool or head to the full-service spa, and kids can enjoy exclusive clubs and activities led by Disney Youth Counselors. And thanks to Southwest’s partnership with Disney’s Magical Express® service, it’s a breeze to get from your Southwest destination to the ship. Your bags will even be delivered to your stateroom so the fun can start as soon as you arrive. Captain Mickey is waiting to welcome you aboard. Visit setsailsweeps.com and enter for a chance to win a three-night, four-day magical Disney Cruise Line vacation in the Caribbean for you and three guests. Now sit back, relax, and imagine that crystal-clear water. A Disney Cruise is just a jet set away. —Michelle Agnew, Brand Partnerships and Entertainment

PHOTOGRAPHY COURTESY OF ©DISNEY

Southwest® offers a magical Disney Cruise Line vacation.

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Fighting Human Trafficking

Southwest® recognizes Slavery and Human Trafficking Prevention Month. At Southwest Airlines®, our Heart is to take care of people and do what’s right by championing our communities. During the month of January, advocates, organizations, and individuals worldwide unite to raise awareness about the serious issue of human trafficking—a problem Southwest is passionate about combating. Last year, to support global efforts to eliminate human trafficking, we launched an online curriculum for our Employees. The purpose of this curriculum is to provide an overview of the crime, including better understanding of what human trafficking is and how our Employees can take action if they suspect they have encountered a potential trafficking situation. For the content in this curriculum, Southwest partnered with the nonprofit Polaris, a leader in the global fight to eradicate modern slavery. This

launch was embraced by our Employees and is just the first step on this journey. Southwest will introduce additional training for our Customer-facing Employees that will focus on specific operational processes and procedures. This issue is prevalent in our own industry, which makes it personal for Southwest. Although human trafficking does not always involve the movement or transportation of people, 38 percent of survivors in Polaris-led focus groups said they traveled by plane at some point during their exploitation. In addition to providing our Employees with these resources, Southwest also supports the work of our nonprofit partners Polaris, United Against Human Trafficking, and Rethreaded. Their programs and services aid in identification, rescue, restoration, and/or prevention efforts. Through monetary and ticket donations, Southwest supports these organizations in fulfilling their missions. To learn more about human trafficking and the organizations working hard to end it, visit uaht.org, polarisproject.org, and rethreaded.com. —Carolyn Nutting & Rachel Barry, Communications To request help or report suspected human trafficking, call the National Human Trafficking Hotline at 1-888373-7888 or text “help” to BeFree (233733).

PHOTOGRAPHY COURTESY OF POLARIS

Community Outreach

22 SOUTHWEST JANUARY 2020

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Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.

To thank these Employees for their work and dedication, Penn & Teller is proud to give them each two tickets to see the show in Las Vegas. Congratulations!

A Fish Tale Cheyenne A.

EMPLOYEE SINCE

2018

POSITION

CR/RR Representative HOME BASE

DAL

I’m so encouraged by the work CR/RR Representative Cheyenne A. did to surprise a Customer who sent the following note: “My wife and I met in an online game about 10 years ago, and I flew on my first-ever flight to meet her in December 2010. I picked up the inflight magazine, which had a guide on how to make an origami goldfish from a dollar bill. I made one and gave it to her when we first met, and she always kept it in her wallet. We’re now very happily married, but about six months ago, her wallet was stolen. She didn’t care about anything in it except that goldfish. We’re coming up on our wedding anniversary, and I want to surprise her with another one. So here’s my request: Is there any way you guys can track down that page from your magazine? I know replacing that keepsake will mean the world to my wife.” Cheyenne found a digital copy of the article but didn’t stop there; she sent the Customer physical copies of the magazine, goldfish origami that she made, and a signed Southwest banner. Cheyenne’s Servant’s Heart shines bright, and I’m sure she made them Customers for life! —Event Specialist Jessie R.

24 SOUTHWEST JANUARY 2020

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ILLUSTRATION BY MICHAEL KIRKHAM

12/9/19 3:19 PM

’

SPECIAL SOUTHWEST AIRLINES® PASSENGER OFFER

2-FOR-1 TICKETS

K .

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For tickets: 702-777-7776 RioLasVegas.com

HANG WITH PENN & TELLER AFTER THE SHOW! Present this ad to the Rio Box Office to receive one free ticket with the purchase of one full-priced ticket. Expires 1 2 / 3 0 / 20 Mention Code: PNTSS. Not valid for Ampersand seating. Good for up to four tickets. Cannot be combined with any other offer. No cash value. Management reserves all rights. Subject to availability. Must be 21 or older to gamble. Know When To Stop Before You Start.® Gambling Problem? Call 1-800-522-4700. ©2019, Caesars License Company, LLC.

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11/27/19 11:37 AM

Our People

Sara K.

EMPLOYEE SINCE

2007

POSITION

Flight Attendant HOME BASE

DAL

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OUTFIT ASSIST

OPER ATION: RETRIEVE THE RING

I have always loved Southwest for more reasons than I can count, but I have to say that you now have a customer for life. On my flight home from Dallas to Austin, I had what one might call a wardrobe malfunction. The zipper on the back of my dress split wide-open, revealing far more of me than I would like other Passengers to experience. I was able to back out of my row to the rear of the plane, which is when Flight Attendant Sara K. jumped into action. She attempted to assist with my zipper, but we quickly realized there was no saving my ill-fated dress. Sara then took her wings off her own jacket and handed me the jacket so I could wear it through the airport, along with her address to send it back to her when I could. This takes “shirt off her back” to a whole new level! Sara absolutely embodies Southwest’s spirit of service and deserves recognition for saving the day. Thank you, Sara! —Southwest Customer Kelly W.

At the end of an overnight, I was preparing to leave my hotel when I realized I was missing my wedding ring. In a panic, I ran back to my room and frantically searched for my ring to no avail. I told the front desk about my situation and called hotel security before I left, and they assured me they’d re-check my room. As I rode back to the airport, my heart sank as I thought I might never get the ring back. Thankfully, as we boarded the plane, the hotel called—they had found my ring. However, they wouldn’t be able to send it back until later that week. That’s when First Officer Ryan G. stepped in. He had just finished his day and was heading to the same hotel. He got my information and said he would mail it back to me himself. With classic Southwest Hospitality, he paid for the shipping charges and made sure my ring was in the mail that day! Thank you, Ryan, for going above and beyond. —First Officer Scott S.

Ryan G.

EMPLOYEE SINCE

2008

POSITION

First Officer HOME BASE

LAS

12/9/19 3:20 PM

Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

T H E P OL I T IC S

OF DATING

PING MA, Owner of RollingPing Custom Cakes. MS, Columbia Univ. Interests: travel, wine, jogging

¤ LAWRENCE CHIARELLI, Sales Director at tech start up. BS, Bloomsburg Univ. Interests: golf, running, travel

TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL. HIRING A MATCHMAKER MIGHT BE THE ANSWER...

BREAKING UP WITH ONLINE DATING

t first, Larry Chiarelli, director at a tech start up, thought he was doing all he needed. Sign up on multiple dating websites. Meet lots of women. Eventually, the right one would come along – except she never did. So he decided to bring in the professionals and hired It’s Just Lunch. It’s Just Lunch’s matchmakers got to know him and his preferences. They selected his dates, arranged schedules, and even made the restaurant reservations. Dating became stress-free and fun. Larry was a practical guy and didn’t believe in love-at-first-sight… until IJL introduced him to Ping.

¤ ¤

Dating life before joining It’s Just Lunch? Lawrence: Chaotic! I was meeting a lot of women but not the right women for me. Online dating was time-consuming and stressful. I needed someone to relieve me of the dating busy work so I could get some breathing room. I needed to slow things down to speed them up. It’s Just Lunch fit that criteria perfectly.

8 0 0.858.6 526

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Why join It’s Just Lunch? Ping: I fly frequently for both work and fun. When I saw It’s Just Lunch in the airline magazine, it was as if the matchmaker was talking to me! One day after a particularly long flight and wanting to snuggle with someone and watch a movie, I decided it couldn’t hurt to give it a try.

Most enjoyable part of the It’s Just Lunch process?

I’d call back, get the details and run through my availability. The next thing I knew I was in front of an interesting woman having a great conversation.

L: I tell my clients an analogy all the time: Would you rather drive across the country in a Toyota Corolla or a BMW 5 series? They always say the 5 series. You get what you pay for. Investing in yourself and your future with someone special means investing in the right matchmaking service. For me that was It’s Just Lunch.

L: Easy and convenient. The company I was working for was going through a merger so I was away from home quite a bit. I’d finish my day and there would be a message from my matchmaker telling me about my next match.

The success of It’s Just Lunch is built on creating high-quality matches in low-pressure situations. In 28 years, they’ve set up millions of first dates. Make meeting someone special a priority. Get in touch at 800-858-6526 or www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

40% Not important 54% Moderately 45% Moderately 17% 29% Very Not important important Very important 15% 54% Moderately 17% Very important 29% Not important 54% Moderately 17% Very important

Female: Female:

I could casually date someone who didn't have the same political beliefs as me, but incasually the longdate termsomeone it probably I could who won’t work out: didn't have the same political beliefs as me, but in the long term it probably I could casually won’t date worksomeone out: who didn't have the same political beliefs as True me, but in the long term it probably 52.0% won’t work out:

True 52.0%

False True 48.0% 52.0% False 48.0%

Do you have any advice for singles who want to meet that special someone?

L: Having someone doing all the work to select and schedule a date. It was like I had my own personal dating concierge to take care of all the details. All I had to do was be on time for my date and be myself. It really was a stress-free experience. P: Invest in your own happiness, it is always worth it.

What was it like working with the It’s Just Lunch matchmakers?

How important is a person’s political party affiliation when deciding to go onHow a date with him/ important is a her? person’s political Male: party affiliation when deciding to go on a date with him/40% her?Not important How political 45% Moderately Male:important is a person’s party affiliation when deciding to go Very 15% Notimportant important 40% on a date with him/ her? Moderately 45% Female: Male: Veryimportant important 15% Not 29%

False 48.0% Talking politics on the first date is: Talking politics on the first date is: Talking 29% politics 41% on the 15%first date 15%is: Perfectly Risky. fine. 29% 41%

Boring.

Taboo.

15%

Source: IJL Survey

Perfectly Risky. Boring. Taboo. fine. It’s 29%Just Lunch 41% Matchmakers: 15% 15% Perfectly Risky. fine. SANDRA HATTON

SARA DARLING

Boring.

Taboo.

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

5/17/19 3:30 PM

feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag

Dear Editor,

I love reading Southwest: The Magazine when I travel for work or business. Evan Thomas’ article, “O’Connor’s Law,” in the October 2019 issue was wonderful! Sandra Day O’Connor was born in my hometown of El Paso, Texas, and her travels have taken me to places that I only dream of visiting. I didn’t know a lot about her before reading the article, but I, too, loved reading National Geographic as a kid just as O’Connor did. Thank you for all of the interesting articles.

Melody Moon EL PASO, TEXAS

/ Thanks for reading, Melody. Evan’s article taught us a lot about how adventure can shape countless lives. 28 Southwest january 2020

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12/3/19 3:46 PM

SHIRTS DESIGNED TO BE WORN UNTUCKED

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NEW YEAR, NEW STYLE Start the year right with shirts designed to fit you perfectly. UNTUCKit shirts make it easy. They have that just-right length and fits for all shapes and sizes so you can look sharp and feel casual. (Just add one of our Italian sport coats for a look that will take you anywhere.)

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PLAY Number

47% of us

have faked excuses to get out of plans.

A SORRY STATE Of the respondents who admitted to using bogus excuses, 43 percent said they felt guilty about their fibs.

PHOTOGRAPHY BY YAROSLAV DANYLCHENKO/STOCKSY UNITED

We hate to be the bearers of bad news, but that friend who bailed on your birthday dinner may not have actually been sick. According to a survey commissioned by Sling TV, when it comes to passing on plans, nearly half of us have given phony reasons for not wanting to socialize. And rather than hang out, an overwhelming 76 percent of those excuse makers wanted to stay home and relax, ideally while watching TV or a movie. So, are you still free later? Oh, OK. We understand.

32 Southwest january 2020

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12/10/19 11:50 AM

THESE DOCTORS ARE AMONG

THE BEST

PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).

TURN PAGE FOR MORE CITIES >

CHICAGO Steven Bloch, MD 1160 Park Avenue West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Top Doctors

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

AUSTIN Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas

LOS ANGELES Luis H. Macias, MD 13160 Mindanao Way Marina del Rey, CA 310-822-7213 AestheticMdR.com Super Doctors – Southern California

SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

DALLAS

Dr. Steven Bloch Highland Park, IL

Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

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MIAMI Marcelo Ghersi, MD 550 Biltmore Way Coral Gables, FL 305-680-3461 DrGhersi.com Castle Connolly – Top Doctors

WASHINGTON, DC Larry Lickstein, MD 3023 Hamaker Court Fairfax, VA 703-206-0506 BitarInstitute.com Castle Connolly – Top Doctors

EL PASO Ozan Sozer, MD 651 S. Mesa Hills El Paso, TX 915-351-1116 ElPasoPlasticSurgery.com Castle Connolly – Top Doctors

PHOENIX Deborah J. White, MD 8896 East Becker Lane Scottsdale, AZ 888-277-1869 DrWhitePlasticSurgery.com Castle Connolly – Top Doctors

CLEVELAND Paul Vanek, MD 9485 Mentor Avenue Mentor, OH 440-205-5750 MentorPlasticSurgery.com Castle Connolly – Top Doctors

HOUSTON Paul Vitenas, Jr., MD 4208 Richmond Avenue Houston, TX 281-484-0088 DrVitenas.com Dr. Marcelo Ghersi Coral Gables, FL

Castle Connolly – Top Doctors

MINNEAPOLIS

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Richard H. Tholen, MD 4825 Olson Memorial Highway Minneapolis, MN 763-545-0443 MPSMN.com Castle Connolly – Top Doctors

THESE DOCTORS ARE AMONG

THE TOP

DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory

TIFTON, GA ORTHOPAEDIC & SPINAL SURGERY Edward W. Hellman, MD 2227 U.S. Highway 41 North Tifton, GA 229-386-5222 TheSpineAndScoliosisCenter.com Castle Connolly – Top Doctors

CHICAGO All MDs and DOs are Board Certified

PLASTIC SURGERY Michael A. Epstein, MD Face, Nose & Breast Surgery 1535 Lake Cook Road Northbrook, IL 847-205-1680 MAEPlasticSurgery.com Castle Connolly – Top Doctors

DALLAS NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors

ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Boulevard St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors

Dr. Joyce Bassett Cosmetic & Restorative Dentistry

TheBestDocs.com Promotion

MIAMI INFERTILITY Armando Hernandez-Rey, MD In Vitro Fertilization & Reproductive Surgery 4425 Ponce de Leon Boulevard 800-FERTILE (337-8453) ConceptionsFlorida.com Super Doctors – South Florida

THESE DOCTORS ARE AMONG

THE TOP

DOCTORS IN AMERICA All doctors listed specialize in

FACIAL INJECTABLES

including Botox , Juvéderm Voluma , Sculptra®, Kybella®, Restylane® and other dermal fillers. ®

WASHINGTON, DC George J. Bitar, MD 3023 Hamaker Court Fairfax, VA 703-206-0506 BitarInstitute.com Castle Connolly – Top Doctors

BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors

Each doctor has been peer-nominated by the nation’s leading providers of information on top doctors.

SALT LAKE CITY P. Daniel Ward, MD 6322 South 3000 East Salt Lake City, UT 801-513-FACE (3223) WardMD.com Castle Connolly – Top Doctors

HOUSTON All Doctors are Board Certified

Paul Vitenas, Jr., MD 4208 Richmond Avenue Houston, TX 281-484-0088 DrVitenas.com Castle Connolly – Top Doctors

MIAMI Carlos Wolf, MD 8940 N. Kendall Drive Miami, FL 786-625-7999 InjectableExpert.com Castle Connolly – Top Doctors

NEW YORK

Dr. George J. Bitar Fairfax, VA

David P. Rapaport, MD 905 Fifth Avenue New York, NY 212-249-9955 DrRapaport.com Castle Connolly – Top Doctors

CORAL GABLES

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Max Polo, MD 221 Aragon Avenue Coral Gables, FL 786-634-4996 ExpertInjectorMiami.com Castle Connolly – Top Doctors

THESE DOCTORS ARE AMONG

THE BEST

EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors. These top eye surgeons specialize in LASIK, laser cataract surgery, lens implantation and KAMRA for close vision.

PHOENIX Craig R. Cassidy, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

KANSAS CITY Jason E. Stahl, MD 8300 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Trusted LASIK Surgeons Directory

All Doctors are Board Certified

ST. LOUIS Jason P. Brinton, MD 555 N. New Ballas Road St. Louis, MO 314-375-2020 BrintonVision.com Trusted LASIK Surgeons Directory

ATLANTA Niraj N. Desai, MD 2555 Westside Parkway Alpharetta, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

NASHVILLE Jeffrey D. Horn, MD 4230 Harding Pike Nashville, TN 615-434-2020 BestVisionForLife.com Dr. Craig R. Cassidy Mesa, AZ

Castle Connolly – Top Doctors

RALEIGH-DURHAM

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Travel light (for less) with a simpler electric toothbrush Your brain may be on vacation mode, but what about your packed-to-the-max carry-on? If you’re like most travelers, you know every nook and cranny counts. That’s why quip gives you the space-saving size of a manual with the guiding features of other electrics. quip is just as affordable as replacing a manual over a lifetime, with the timed sonic vibrations and 30-second pulses dentists recommend. Unlike bulky electrics that weigh you down,

The perfect carry-on Slim and light with no typical electric bulk

quip has no wires or charger, and a single battery keeps you brushing better for 3 months. Plus, every brush has a nifty travel cover for happy, healthy bristles on the go. Instead of costing you an arm and a mouth for refills (or tossing out an entire manual), quip starts at $25 with fresh brush heads and optional paste delivered from $5. Subscribers also get free shipping and a lifetime warranty. Don’t compromise your oral care, upgrade it with quip.

Shop quip for adults and kids, from $25. First refill free* at getquip.com/airline *Valid once per user for refills up to $10. Offer ends 4/30/2020. See website for full terms and conditions.

No wires or charger Replaceable battery lasts 3 months (not weeks)

Multi-use travel cover Protects your bristles, doubles as a mirror mount

PLAY Sleep WINE DOWN For vino or Southern fare, swing by The Elysian Bar, from the team behind Bacchanal Fine Wine & Spirits.

RELAX The seven rooms in the Convent sport canopied beds and a mix of antique and regionally made furniture and lighting.

READ Browse literature in the library lounge in the School House, where local Blue Cypress Books handpicks the inventory.

CHECK IN

PHOTOGRAPHY COURTESY OF HOTEL PETER & PAUL

Hotel Peter & Paul

When Sts. Peter and Paul Catholic Church shuttered in 2001, the New Orleans sanctuary stood vacant for almost two decades before a collaboration between design and development firm ASH NYC and local partner Nathalie Jordi brought it back to life. Today, the hip hotel, which opened in the Marigny district in late 2018, is a testament to Old World elegance. The restoration of the grounds— which include the church, as well as a former schoolhouse, rectory, and convent—lovingly preserved original details, from the stained-glass windows to wainscoted hallways. And of the 71 guest rooms, no two are alike. In the Rectory, peach-hued rooms feature antique fireplaces, while the School House’s color palette is inspired by religious paintings and tapestries from the 14th to 18th century. But no matter where you rest your head, don’t forget to visit the Convent for a banana split at Sundae Best. No slacks necessary. From $119

NEW ORLEANS, LA

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

january 2020 southwest 33

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PLAY Drink

MAKE IT ↙ In a cocktail shaker, add 1½ ounces Bank Note blended Scotch whisky and 1 ounce Bénédictine D.O.M. liqueur. Stir with ice, and then strain into a coupe glass. Add a float of DeKuyper Blue Curaçao and 1 drop of Fee Brothers black walnut bitters. Garnish with an orange twist.

CIT Y SIPS

One-Winged Angel

Jason Yovu put his collection of more than 1,000 video games to good use when he opened Retro Game Bar in Portland, Oregon. There, patrons can play console classics like Castlevania while sipping cocktails named for pieces of video game lore. The One-Winged Angel pays direct tribute to Final Fantasy VII’s superhuman antagonist Sephiroth. The base is Bank Note blended scotch. From there, “I suppose this gets pretty nerdy,” Yovu says. He’s right. The herbaceous Bénédictine liqueur is meant to represent the ancient alien whose cells are injected into Sephiroth by the evil Shinra corporation, while the blue curaçao is the Mako energy that gives the villain his power. The black walnut bitters are the dark magic sphere under his control. You got that? No worries. Just trust us that the robust, sweet flavor is enough reason to press play on this drink.

34 Southwest JANUARY 2020

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Retro Game Bar offers a selection of beef and vegan hot dogs.

PHOTOGRAPHY BY NICK CABRERA

12/4/19 12:42 PM

Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

THE DATING EXPERT

DANIELLE LAVER, International Liaison. Interests: music, travel, restaurants

ERIK LAVER, Entrepreneur. Interests: travel, cars, foodie

OUTSOURCING THE SEARCH

NO POLITICS OR EX’S Skip the urge to talk about politics or your ex on a first date. 71% of singles we polled do not want to go that deep when they first meet

(for someone special)

someone.

TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL.

Dating life pre-It’s Just Lunch?

Erik: I mainly met women through friends and work associates. It was always awkward and hit or miss. Danielle: I had been divorced for a few years and was trying to figure out how to get back into the dating world. The online thing was not what I wanted to do, and not the caliber of men I was look looking for. A friend of mine met her husband through It’s Just Lunch so I decided to give it a try.

8 0 0.858.6 526

it's just lunch 1.indd 1

Challenges of re-entering the dating scene? E: The rules had changed. It’s a part-time job and too much work to meet someone online. I wanted to meet someone face-to-face right off the bat. My time is valuable and I didn’t want to waste it getting to know someone in the virtual world only to realize “this isn’t going to work out”. D: I was out of the singles scene for a couple years. I liked It’s Just Lunch because it was a commitment to “I’m going to take that step and venture out.”

Benefits of working with a matchmaker? D: As you get older, it’s harder to meet people. I was surrounded by married people. The matchmakers introduce you to people you wouldn’t normally meet in your day-to-day life. That’s what I absolutely loved about it. I also love their feedback process after every date. You feel like you’re

SECOND DATE? First dates can be less stressful

HIRING A MATCHMAKER MIGHT BE THE ANSWER... ou’re successful, single and attractive, so why is it so hard to meet someone special? You’re not alone. Many singles share your frustration. But there are options. We sat down with Erik Laver and Danielle Merritt-Laver to find out why they turned their dating lives over to the matchmakers at It’s Just Lunch (IJL).

Melissa Brown, CEO of It’s Just Lunch, shares her top tips for moving from a first date to a second (or 10th)!

if you don’t put so much getting a little bit closer to finding that person that you want to spend time with.

Particular challenges of being an entrepreneur and dating? E: Being a business owner, my schedule is always full. My of office manager turned me onto It’s Just Lunch. She sat down in my office and said, “You have to start dating and meeting some new people. It’s Just Lunch is the dating service that I wish I had gone through.” So I called and signed on as a member. My matchmaker made it so easy for me to meet new women. She set everything up. The restaurant. My date. I just had to show up. Simple. I had a fabulous experience. And met Danielle, my wife! Find out what an It’s Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visiting www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

pressure on yourself. The only question you should be asking yourself on a first date is: “Do I want to see this person again?” instead of the stressinducing “Could I see myself married to him/her?” CHEMISTRY Determining if there is chemistry on a first date is extremely important according to the singles we talked to. That’s why we set singles up on face-to-face dates. You can only feel chemistry when you are physically with someone. It’s Just Lunch Matchmakers:

SANDRA HATTON

SARA DARLING

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

5/17/19 3:24 PM

PLAY Shop

All of Esby’s leftover fabrics are repurposed to reduce waste.

MORE LOCAL FINDS

This piece can hold any number of essentials, from car keys to mints. $50; garmentory.com

Robe hotel san josé This cover-up comes in blue- or pink-striped serape. $180; sanjosehotel store.com

Maguey Bag house of land

Found in Austin

The owner of Esby Apparel showcases pieces inspired by classic men’s fashion. Stephanie Beard spent a decade working as a designer in New York for brands like Tommy Hilfiger, Levi’s, and Converse before launching Esby Apparel in 2014. The fashion label for women and men is inspired by traditional menswear pieces—something Beard knows a thing or two about. “I’d been collecting these ideas for years while I was designing men’s clothing but none of the silhouettes would fit me,” Beard says. “I have a curvy body, so that was my goal: create button-down shirts that would fit through women’s hips and shirtdresses that have a masculine aesthetic. I’ve coined it ‘menswear mentality.’” Each collection, which can be found in her bright and airy storefront, is made using all-natural fabrics. “My pieces have an ode to a timeless silhouette. They’re never too trendy, and they won’t go out of style in a couple of months.”

Each one-of-a-kind bag is made using fiber derived from the leaves of an agave plant. $78; houseof.land

Cookbook elizabeth street café This collection is from Austin chefs Tom Moorman and Larry McGuire. $40; phaidon.com

PHOTOGRAPHY BY SHELBY SEABER (STEPHANIE BEARD), DAVE MASSMAN (WOODEN HAND), CLAY GRIER (MAGUEY BAG); PHOTOGRAPHY COURTESY OF HOTEL SAN JOSÉ (ROBE), PHAIDON (COOKBOOK)

Wooden Hand watchman woodworks

36 Southwest january 2020

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12/11/19 11:51 AM

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12/2/19 12:13 PM

PLAY Tool

That’s a Wrap

Protect your food and the environment with these colorful, reusable wraps. It’s a hard—if cliché—truth that we are what we eat. Consider Meli Wraps, then, a sort of health food for a world that’s feasted for years on single-use plastics. Made from beeswax, organic cotton, and tree resin, these food wraps are as good for the environment as they are for covering the bowl of homemade tabbouleh you’re bringing to your friend’s potluck. Those plant oils help keep the food fresh, and do mind the beeswax—it acts as a sort of natural sealant that keeps the material closed tightly. The wraps are washable and reusable for up to a year, with colorful designs that look way prettier than any disposable plastic we’ve come across. They’re an important part of what we’re calling a “preserve the planet” diet.

DITCH THE PLASTICS Simply Straws Take your pick of glass straws (from $7) for a sustainable way to sip that iced coffee. / Simple Ecology A set of six reusable bags ($25) will change how you shop forever. / Hydro Flask Carry this sleek insulated bottle ($35) and remember to hydrate.

Match the wraps with reusable travel cutlery. Shop meliwraps.com.

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PHOTOGRAPHY BY NICK CABRERA

12/10/19 1:26 PM

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WORK Number

The ideal handshake lasts seconds.

They say you can tell a lot about a person by their handshake. Apparently, you can also tell a lot about a handshake by how long it lasts. In a study done by the University of Dundee, any handshake longer than three seconds caused heightened levels of anxiety in those receiving the gesture. During these longer greetings, participants were less likely to laugh and their smiles were more likely to fade. Anything shorter, and the participants didnâ&#x20AC;&#x2122;t get a chance to smile at all. Next time you reach out, be sure to count to threeâ&#x20AC;&#x201D;or try a fist bump.

POWER MOVES

PHOTOGRAPHY BY GLOBALSTOCK/GETTY

Body language experts say that longer handshakes can be a display of power and even domination in those initiating the action.

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WORK Startup MasterClass’ All-Access Pass ($180 a year) gives members the ability to take any available class, like filmmaking with Mira Nair. Learn more at masterclass.com.

Tennis taught by Serena Williams and cooking lessons from Gordon Ramsay— become an expert by learning from one. Here’s how co-founder and CEO David Rogier describes the online learning platform: Our mission is to make it possible for anybody in the world to be able to learn from the best. The big inspiration came from my grandmother, who had an extremely tough life. She fled to New York City from Poland to escape the Nazis, and she eventually became a doctor. And the lesson she always taught me was that education is the only thing someone can’t take away from you. MasterClass’ online classes are an average of two to

five hours, and you can learn at your own pace, from any place, on almost any device. Our mission is to make it possible for anybody in the world to be able to learn from the best, and our instructors have devoted their lives to honing their craft. There’s only one place online where you can take a class from Martin Scorsese or Annie Leibovitz or Steph Curry. And what they’re going to teach you isn’t just their craft, but also life lessons that can change how you see and do things— they can change who you are as a person.

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WORK Trip

WALKING DISTANCE

Houston

Head downtown to get a taste of the arts, try diverse cuisine, and sip a glass of wine (or two).

DRINK ↓ Inside the historic Houston Cotton Exchange Building, Public Services Wine & Whisky specializes in rare types of its namesake drinks.

SEE ↓ Each year, up to 16 plays are performed at Alley Theatre, home to the oldest professional theater company in the Lone Star State.

EXPLORE ↗ At Market Square Park, relax on the lawn, make a wish at the hand-painted mosaic fountain, and say hi to the gargoyle sculptures. SLEEP ↑ The recently renovated Lancaster Hotel, built in 1926, features elegant guest rooms and an art collection with 200-plus pieces.

EAT ↑ Pizza, poke, pho—there’s something for everyone at Conservatory, an underground food hall. Oh, and did we mention the 60-tap beer garden?

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ILLUSTRATION BY ANDREW JOYCE

12/3/19 3:12 PM

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WORK Takeaway

OUT TAKES HOOP DREAMS I thought I was going to play for the Spurs. And then I got to college and played with actual college basketball players, and I realized very quickly I wasn’t. I should have figured it out a little earlier when I stopped growing at 5-foot-7.

Serrano’s latest book is Movies (And Other Things), out now. For more from this interview, visit southwestmag.com.

Shea Serrano

TEX AS FOREVER The best city in Texas is San Antonio because that’s where I live and where I grew up. Everything that I know and love is here. You grow up in Texas and it becomes a part of you in a romantic, Tim Riggins-y way. STUNT CASTING The current NBA player that would make the best lead in a romantic comedy is [Denver Nuggets center] Nikola Jokić. He seems perpetually annoyed by everything, and I think that’s super funny.

You learn a lot of little, interesting truths when you’re teaching kids. You figure out that people can sense when you’re excited about something and when you’re not excited. That’s the reason my writing is always a celebration of a thing that I enjoy. If you talk to a person about something they enjoy, it becomes contagious. It makes you feel a little better. And in every chapter of every book or in every article I write, there’s a point I’m trying to make. By the time you get done reading it, you should know the thing that I want you to know. It’s the same when you’re teaching: “By the end of this class, I need for you to know what the eight phases of the moon are. By the end of this essay, I need for you to know why the raptors from Jurassic Park were misunderstood.”

PHOTOGRAPHY BY JOSH HUSKIN

The best-selling author picked up a few tricks teaching middle school science.

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WORK Solution

Edge: Turning Adversity Into Advantage, is out Jan. 28.

See a Better Way Forward

Hard work will take you only so far, says Laura Huang, an associate professor at Harvard Business School. To get to the top, you have to shape how others view you. You’ve written about “hard work, plus.” What’s the plus? “We’re taught from a young age that success is all about hard work. We know that hard work is critical, but it’s not enough. A lot of outcomes are determined by how other people perceive us. When we can flip these perceptions in our favor, that’s when we create our own edge. We need to empower ourselves.”

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What can you do to find your edge? “Think first and foremost about how you enrich and provide value to other people. What is it that makes you you? Is it that you were raised by immigrants? Is it that you prefer creating and building to influencing? When you know these things, you can be better at guiding the people you’re interacting with.”

How can you help other people recognize your value? “Put yourself in the place of the other person—not just so you can see how they see you, but also to understand them. Balance inquiry and advocacy. A lot of times we go into situations wanting to make our strongest points. But in many instances, advocacy can backfire. Take a stance of inquiry. Say to them, ‘Help me understand.’”

How else can we guide people’s perceptions? “If you realize people have an incorrect perception of you, stop and then redirect them to who you truly and authentically are. People are going to have perceptions of you whether you help them or not. But it’s much harder to turn people around when they already have an impression of you. You can control how they should see you in the first place.”

ILLUSTRATION BY ROB WILSON

12/4/19 5:10 PM

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Essay

Turning Point

I fell out of step with my own life. Then I made a move to get back on the beat.

/ BY LYNDSAY KNECHT

or the better part of a year, I spent every weekend working as a videographer for Showbiz National Talent, on the elite kids and teens dance competition circuit. My job was to send footage to the judges and make sure

ILLUSTRATION BY ALICE LEE

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families at home could see the performances via livestream. From a tripod at the back of the country’s most beautiful historic theaters, I filmed unending parades of grand jetés and sequins, medleys of Justin Timberlake and Sia booming through the halls. I’d carefully zoom in and out to changes in the music. Tracking sudden leaps and blooming formations came naturally. Long hours disappeared as I entered the story of each routine. It almost felt like dancing. Once, after the last trophy was awarded in Albuquerque, New Mexico, one of the judges approached me while we were waiting for late-night takeout at the hotel bar. “What studio are you from?” he asked, mistaking me for a dance teacher. “No studio,” I said. “I’m the Showbiz videographer.” “You look like you’re a dancer,” he said with a hint of suspicion. “I used to be.” On the elevator up to my room, I glowed at the recognition. I knew I was cut from the same cloth as these teachers, the same cloth as my mother, a professional ballerina. But, more than 15 years away from classes and stages, my capacity as a dancer had become irrelevant. On tour with Showbiz, though, I could sometimes feel it in my blood. My mom danced her way through the 1970s, first as a january 2020 Southwest 55

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student at Texas Christian University and then with the Fort Worth Ballet Association, known today as the Texas Ballet Theater. There’s a photo of her in the Dallas Morning News in April 1978. Jan Hines, left; blonde, petite, and tough, en pointe with the legendary Arthur Mitchell, who founded the Dance Theatre of Harlem. A year after that photo appeared, an elderly couple drove up a hill on a two-lane road near my mom’s hometown of Tyler, Texas. They were in the wrong lane and hit my mom head-on. She lost a kidney, a kneecap, a month to a hospital stay, and her career as a performer. She was 27. Teaching and taking classes sustained my mom for decades after the wreck. She rented a studio on the town square in Lancaster, Texas, where my brother and I grew up. It was known lovingly as “The Dance Castle.” My friends took ballet, tap, and jazz in the modest second-floor walkup, next to a boarding house for cats. So did I, a passionate but undisciplined student who mouthed the words to Color Me Badd’s “All 4 Love” in the mirror, against policy. Rehearsal was her truest love, my mom often told me. Building. Progress. The work was the heart of dance, not the show. T RADING YOUR JAZZ SHOES for Asics to be a high school cheerleader was something of a Texas tradition. If your school didn’t have a dance team at the dawn of the 21st century, then the alternative was nailing stiff hip-hop-inspired routines set to cheer mixes with whipcrack sound effects. In high school, showing off and making friends became more important than devoting myself to art. I sold it hard from the front of bowling pin formations every time we danced to songs like Missy Elliott’s “Gossip Folks” and Lenny Kravitz’s “American Woman.” My training faded, and I backed away in college, opting instead to

write about the arts as a journalist. If I wasn’t going to be the best, then why do it at all? My body became that of a passive observer, ideal for staying as inconspicuous as possible in any given setting. Stumbling through the occasional adult hip-hop class confirmed to me that yes, I loved dance, and yes, I had lost it. T HE DAY I STARTED dancing again had not been a good day. I woke up in Brooklyn without my boyfriend. I had thought he would be house-sitting with me for my brother and sister-in-law, who’d gone to London without their dogs, Phoebe and Delilah. This was a weeklong trip I’d dreamt of taking with him since we’d met five years before. Sudden distance and three weeks of stonewalling and confusion had given way to a phone call during which he’d said, coldly, that the relationship needed work he could not do. Days later, I took Phoebe and Delilah to the Williamsburg Bridge, numb to the sunlight. Trains rattled beside us. After we returned, I lay down and felt a weight settle in my limbs. For about an hour, a sense of grief pressed me into the bed. I did nothing else but lay still, as if waiting. This routine went on: the bridge, the walk, the stillness. Finally, I realized the frozen feeling always hit at about 11 a.m., the latest hour I’d get a text from him if we were apart, and the hour during which we’d often start our days together on the weekends. My bones seemed to remember this structure. The proof of this daily habit, of pure attachment, struck me. So did the count of hours I’d stayed in the apartment while my favorite city swirled outside, one flight of stairs below. The need to get up became a matter of urgency. Whatever I did over and over, my body would remember. As someone who deals with chronic depression, I have employed many tricks to stay on

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my feet. Sometimes they work, and sometimes they don’t. There was one I hadn’t tried with consistency in a long time. That afternoon I needed an hour without my phone. I needed loud music. I needed to keep myself from slipping. I pulled on a pair of floral bike shorts, put my hair up, crated the dogs, and took the train to Midtown for dance class. BROADWAY DANCE CENTER in New York City was among the first studios in the world to offer drop-in classes, the kind anyone can take for a single fee without registering in advance. Today, there are more than 350 weekly sessions to choose from, at various levels of ability. One can study vogueing, Broadway jazz, or the flow-ier jazz fusion; there’s a class devoted to locking, one to jumps and turns, and another to theater tap (not to be confused with street tap). Ever wondered what Madonna’s dancers do when they aren’t on tour? Or where you might find the choreographers who give So You Think You Can Dance cast members quick-turn training? They’re often helming classes at top-tier studios like BDC. For years, I had watched them intently on Instagram. Via social media, I drew connections among the who’s-who of dance west of Times Square like it was my beat. (It was not; I wrote about dance sometimes, but kept the BDC fantasy sacred.) Walking up West 45th Street, I swore I recognized the faces of dancers leaving the studio. The 3 p.m. beginner hip-hop class with Leslie Feliciano drew a dancer who’d just moved to New York from Israel. There was a pair of shy friends from Queens and a tall, commanding student who seemed to be spending the entire day at the center. He strode to the front of the studio at Feliciano’s request so the back line could watch. Feliciano’s style was all Latin dance beat with the heavy

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shoulders of hip-hop. I could isolate my neck to slide to the left at his instruction. The right, not so much. Footwork across the floor was a baffling equation. Rhythm, though, would never leave me. The song with a clap-trap breakdown in the intro sounded familiar. When I folded and extended my arms on the counts as he taught us a combo, Feliciano noticed. “Where are you from?” he asked me. My face flushed. “Texas,” I said, surprised at how proud I sounded, not for my home, but that I’d made it to class. “I see you, Cactus. Welcome to New York.” AUTHOR JULIA CAMERON introduced the concept of the “shadow artist” to creative circles. Latent artists, she contends, are often themselves drawn to these worlds as facilitators. A talent agent may have once loved acting and dropped their own practice to nurture a career that helps

actors succeed. A musician might set her work down and decide instead to become a counselor, applying pent-up creative energy to solve the problems of others and, perhaps, satisfy her parents with a more traditional career. Or a dancer might fall away and circle that world with a camera, until there was nowhere left to hide. Since taking the class in New York, I have begun a daily practice of creating short movement pieces. While recording with the webcam on my laptop, I combine steps I’ve learned through tutorial videos and then improvise to music. After about an hour of experimenting like this, I review the footage and assemble the movements. Finally, I post the video on Instagram to stay accountable. Every day I wake up thinking about a song, the shapes in it and what I might try and make of them. I’m now working up to three classes a week. I’ve committed to at least 10 hours a week of additional

training and conditioning in a converted studio at my home. Just days after I started sharing my dance videos on social media, two friends asked me to collaborate. It will take years to regain the flexibility and endurance I need to learn more in the realms of contemporary and jazz fusion, the styles which most interest and elude me. But little by little, my sessions are improving my physical memory for choreography. The concept of increments as a way forward has never been so clear. My need to grow is now greater than my fear of being misunderstood, of being too slow, of promising so much of my time to one thing. When you think about it, dance is learning to begin again, over and over. It’s a lot of work. But for the first time ever, I believe I’m worth it. Lyndsay Knecht is a writer and dancer living in Texas. Email her at lyndsay.knecht@gmail.com.

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Sometimes it’s not where you go— it’s where you stay. With one-of-a-kind experiences that cater to different interests, these 12 hotels are destinations in and of themselves.

By TOMMIE ETHINGTON

PHOTOGRAPHY COURTESY OF PRIMLAND, CASA DE CAMPO RESORT & VILLAS, KA’ANAPALI BEACH HOTEL

Check In, Bliss Out

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DO YOU … Prefer to be outdoors? Try to sit courtside at games? Consider yourself a thrill-seeker?

THE ADVENTURER The Lodge at Primland ← MEADOWS OF DAN, VIRGINIA

Casa de Campo Resort & Villas PHOTOGRAPHY BY TAYLOR VANDIVER (HOTEL DOMESTIQUE)

PHOTOGRAPHY COURTESY OF PRIMLAND, CASA DE CAMPO RESORT & VILLAS, KA’ANAPALI BEACH HOTEL

Set on 12,000 acres in the Blue Ridge Mountains, this resort features an activity roster that goes beyond nature hikes and yoga. Try geocaching, kayaking, fly-fishing, or tree climbing. Then, spend an evening stargazing at the observatory, complete with a high-powered telescope. From $430

↑ LA ROMANA, DOMINICAN REPUBLIC

The island’s oldest golf resort offers world-renowned courses designed by Pete Dye, as well as free golf clinics twice a week, a state-ofthe-art training center, and two indoor hitting bays. Kids will love the nighttime driving range, which comes with LED golf balls. From $149

Ka’anapali Beach Hotel ↑ LAHAINA, HAWAII

True to its name, this hotel overlooks one of Maui’s most beautiful beaches. Excursions include snorkeling and stand-up paddleboarding, but the real can’t-miss experience comes in the form of a traditional outrigger canoe. As guests help power the boat, local guides discuss ancient practices like Hawaiian navigation techniques and canoe-building. Go during whale season (November–May) for a particularly memorable outing. From $200

Hotel Domestique ↑ TRAVELERS REST, SOUTH CAROLINA

This hotel’s rural location puts it near some of the best road cycling in the Southeast, sans traffic. Rent a Scott bike and fuel up on complimentary nutrition bars before tackling a route suited to your skill level. You can also “ride with the pros” and be paired with a seasoned local. From $379

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DO YOU … Know all the top tables in town?

THE EPICUREAN

Have a well-stocked home bar? Always order the tasting menu?

The Willows Inn Fresh seafood from the Puget Sound, mushrooms from the Olympic Peninsula, vegetables from the inn’s farm just up the road—a meal here is like a love letter to the San Juan Islands archipelago from James Beard Award–winning chef Blaine Wetzel. To fully appreciate the ever-changing menu, add wines from Washington or Oregon, plus a couple nights’ stay in an oceanfront room. From $240

Zero George Street Hotel

SingleThread Farms

Reserve a spot at Zero Restaurant + Bar for an inventive tasting menu by chef and Chopped winner Vinson Petrillo. Then, slice and dice alongside him (and the occasional guest chef) in an intimate cooking class in the former carriage house. Hungry for more? It’s a short walk to buzzy Chucktown restaurants Husk and The Ordinary. From $359

This cozy inn takes room service to the next level with a fine dining event you can enjoy in your PJs. The Japanese hot pot dinner consists of seafood and vegetable canapes, sashimi, a main course—choose chicken meatball tan tan, American wagyu shabu-shabu, or Hokkaido-style seafood miso—and a dessert. Something tells us you’ll still be dreaming about your meal for months to come. From $850

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HEALDSBURG, CALIFORNIA

The DogHouse

COLUMBUS, OHIO

Wake up inside a brewery—specifically the BrewDog OverWorks sour beer facility—before heading downstairs for a beer-paired breakfast. Wander through the craft beer museum or peruse the latest brewing books while enjoying a pint poured from your personalized in-room tap. Certain rooms are even pet-friendly, so Fido can join in on the fun. From $172

PHOTOGRAPHY BY CHARITY BURGGRAAF (THE WILLOWS INN); PHOTOGRAPHY COURTESY OF ZERO GEORGE, PROVENANCE HOTELS (HEATHMAN HOTEL)

← LUMMI ISLAND, WASHINGTON

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DO YOU … Love live music? Constantly quote your favorite films? Always have your nose in a book?

THE CULTURE HOUND

Heathman Hotel ↑ PORTLAND, OREGON

Within its 3,000-volume collection, this hotel touts one of the world’s largest autographed libraries. See signed editions from Nobel and Pulitzer prize winners, U.S. poet laureates, and former presidents, all of whom have stayed the night. From $129

Hotel Van Zandt

Hotel Palomar

21c Museum Hotels

Located on bustling Rainey Street and named for singersongwriter Townes Van Zandt, this hotel is perfect for exploring the Live Music Capital of the World. Come March, acts fill the lobby for South by Southwest, but you can take in the music-themed decor and the pool’s underwater playlist yearround. Plus, at Geraldine’s, there are live tunes and cleverly named cocktails like It’s the Fennel Countdown. From $299

Lights, cameras, action—this Beverly Hills hotel has it all. You’ll find movie-inspired murals, items repurposed from Hollywood backlots, and a circular fireplace that mimics a camera lens. Borrow a mountain bike, GPS, and GoPro from the front desk to explore the set of M*A*S*H and the bat cave from Batman. From $249

In 2006, two collectors imagined a hotel that could double as a contemporary art gallery and 21c Louisville was born. Now, there are nine locations, including Kansas City, Nashville, and Chicago. Each offers a distinct vibe and a themed exhibition featuring local, national, and international artists. Take a docent-led tour or go on your own; galleries are free and open 24 hours. Rates vary

AUSTIN, TEXAS

LOS ANGELES

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Rock climbing is Americaâ&#x20AC;&#x2122;s new favorite sport, and Brooke Raboutou is its first U.S. Olympian. SHE WAS BORN FOR THIS. By

ALEX MACON / Photography by TYLER STABLEFORD

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CLIMB TIME

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KIDS ARE NATURAL CLIMBERS. Just ask the parents who have to keep their toddler from scaling the furniture. Or head to a nearby jungle gym. Or think back to your childhood dreams of living in a treehouse. All children must have an innate desire to defy the earth and reach for the sky, if for no other reason than their hands and feet make it possible and there’s more to see up there than down here. But there are born climbers, and then there’s Brooke Raboutou. Climbing is the family business. Her older brother, Shawn, is an elite rock climber with a passion for outdoor bouldering. Her father, Didier Raboutou, a Frenchman whose flashy style made him stand out in toplevel climbing competitions, installed homemade climbing walls in his children’s playrooms. Her mother, Robyn Erbesfield-Raboutou, a four-time World Cup climbing champion, has coached some of the world’s best young climbers, including Brooke and Shawn. It’s not much of an exaggeration to say that Raboutou has been climbing since before she could walk. If you tune in to watch rock climbing make its debut at the Olympics this summer, you’re going to hear some variation of that line repeated again and again. You’ll probably get sick of hearing it, but it’s true that climbing is in her blood. It’s a part of the reason the 18-year-old Boulder, Colorado, native could well become a household name in one of the country’s fastest-growing sports. If she hadn’t spent her childhood the way she did—hanging off walls and boulders, mostly—she likely wouldn’t have made history last August as the first American rock climber to qualify for the 2020 Summer Games in Tokyo. Raboutou will look to her family for support as she prepares for the Olympics. She will train in Boulder. There will be trips to Salt Lake City to meet up with the national team, and to Atlanta to consult with a speed specialist. There will be trainers, coaches, movement and body experts, physical therapists, massage therapists. She will visualize routes: where her hands and feet will go, how to move, how to hold on. Meditate. Focus on her breathing. She will represent Team USA. She will climb, every day. Like she always has.

amily vacations revolved around one activity. “We went on a lot of rock climbing trips,” Raboutou says. “Outdoor trips. Those were always the moments where I was like, ‘Wow. I love this.’” Living in Boulder made outdoor climbing a year-round possibility, and the family spent summers at their vacation house in France, climbing in the backyard gym or at the crags and boulders nearby. There were trips to Rodellar, Spain, to Kentucky’s Red River Gorge, and to the Rocklands in South Africa. Good climbers master a number of techniques and moves. When you’re supporting your own weight on awkwardly shaped holds that have barely enough room for two fingers, you may be required to contort your body in novel ways. You may be suspended at odd angles just as often as you’re ascending vertically. Some modern climbers have gone so far as to adopt parkour-like styles, seemingly bounding from one hold to another. In roped climbing, there’s equipment to manage. There are always decisions to make. Figuring out the best way to complete a route can be like solving a puzzle. Raboutou learned quickly that there’s more to climbing than climbing. From the beginning, she relished the physical and mental demands of the sport, which suited her analytical mind. Climbing requires as much thought as it does strength and endurance—Where do my hands go next? What if I move to the left here? Can I grip this hold while I swing the rest of my body to this next part? What if I fall? The fact that there were always new challenges to overcome satisfied her need to constantly push her limits. And the camaraderie and teamwork, which she first experienced climbing outdoors with her family, fit her lighthearted personality. Getting to go on vacations to some of the most jaw-dropping places on the planet was a plus. Outside of climbing, Raboutou has led a life that would be familiar to most American teenagers. She likes to keep busy. She spends time with her friends and enjoys schoolwork. After graduating from high school, she enrolled at the University of San Diego, with plans to get a degree in business. She had been living in a dormitory

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Raboutou can’t imagine going a day without climbing. “I NEED IT,” she says.

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before putting school on hold to train for the Olympics, which wasn’t an easy decision. Commitment to climbing has made some compromises necessary. “At times, when I’d be hanging out with friends and I had to leave for practice or competition or something like that, I felt like I was missing out. ‘Wouldn’t it be easier if I wasn’t a climber?’” Raboutou says. But she can’t imagine a day without it. “I need it.”

or much of its history, rock climbing took place exclusively outside because, well, that’s where all the rocks were. People have been scaling high elevations for thousands of years for all sorts of reasons, but climbing for pleasure is a more recent development. The 14th-century Italian poet Petrarch ascended the 6,273-foot Mont Ventoux out of “the wish to see what so great an elevation had to offer.” The English mountaineer George Mallory famously made attempts to summit Mount Everest “because it’s there.” Rock climbing has its roots in mountaineering and began to emerge as a distinct athletic pursuit in the late 19th century before expanding in the 20th. More and more people were recognizing the beauty of climbing for its own sake, and new equipment was making it easier and safer to take on more challenging ascents. The development of rappelling was significant, as was the use of carabiners and pitons, metal spikes that are forced into the rock, helping secure rope to wall and climber to rope. Traditional outdoor climbing is done using a roped system, with at least two climbers supporting each other. Other variations, like bouldering and free soloing, are done without a partner and without ropes. Indoors, bouldering walls are usually about 15 feet high, while walls for roped climbing are anywhere from 30 to 60 feet high. Outdoors, bouldering is reserved for smaller rock formations and routes that, relatively speaking, remain low to the ground. Free soloing is only for those with nerves of steel, as seen in the Oscar-winning 2018 documentary Free Solo, in which pro climber Alex Honnold scales the 3,000-foot El Capitan in Yosemite National Park with little more than chalk and the shoes on his feet. The first artificial climbing walls, whose holds were meant to call to mind the grip of outdoor rocks, started appearing in the United Kingdom in the 1960s. A professional indoor circuit would eventually follow from that. Still, many experienced climbers who thrive in indoor competition, like Raboutou, first fell in love with the sport in the outdoors, where the thrill of pitting yourself against nature can perhaps be more acutely felt. That was the case for Raboutou’s mother, who was 18 years old when her high school boyfriend took her climbing for the first time at Yonah Mountain in Georgia. Robyn Erbesfield-Raboutou climbed like she’d been doing it her whole life. “It made me feel very strong and

powerful,” she says. She was hooked, and soon was traveling on weekends to climb throughout the South. Before long she was competing professionally, winning the first climbing World Cup she entered. She met and fell in love with the French pro climber Didier Raboutou, and they married in 1993. By then, climbing was well on its way to becoming a more mainstream sport, complete with respectable corporate sponsorships. That respectability may have come as a shock to the self-described “dirtbags” who helped popularize climbing in the U.S. in the 1970s. Renouncing the structure of a 9-to-5 to spend every day crushing difficult climbs at Yosemite didn’t make for a career your parents would brag about, but it was a lifestyle that appealed to free spirits. With the spread of the indoor climbing gym, however, no longer did you have to live in a tent and forgo hot showers to train. You could just try out climbing routes in the renovated warehouse down the street. By the time Erbesfield-Raboutou decided to have children, climbing as a sport had bloomed. There were pro competitions in gyms, based on technical skill. Meanwhile, increasingly bold record-setting outdoor climbs continued. There is some crossover between the indoors

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Raboutou works out at the Mesa Rim Climbing Academy in San Diego.

and outdoors. Today, climbing is as much for the diehard Yosemite dirtbags as it is for pros sponsored by The North Face and the amateurs who got their start in air-conditioned suburban gyms. Erbesfield-Raboutou climbed during both her pregnancies. Although there was never a conscious decision to raise her kids on a rock wall, she wanted to include her children in everything she did. “As soon as Shawn and Brooke were born, what do you do but go climbing?”

s the kids grew, so did youth climbing. This is probably not a coincidence. “As I saw both Shawn and Brooke become so passionate, I realized there wasn’t a structure for young climbers. For gymnastics, there are facilities all over the world where you can take a 2-year-old or a 3-year-old,” Erbesfield-Raboutou says. “There was nothing for climbing. I created ABC Kids Climbing for Shawn and Brooke.” When she opened ABC Kids Climbing in Boulder, it helped pioneer a model of safe, supervised spaces that allowed kids as young as 2 years old to indulge their inclination to climb. Meanwhile, the Raboutou children were already becoming youth climbing heroes. By the time she

turned 12, the youngest Raboutou had already set several records and was ready to compete with the best. Raboutou can rely on her family as much as she counts on her own work ethic and sense of humor. “She’s focused, but I feel like it always comes down to having fun with her,” says Meagan Martin, a pro climber and longtime friend of the Raboutou family. “Sometimes when you watch people compete, they look kind of mad, but she’s always having a good time.” Despite being a competitive individual sport, climbing nurtures a strong sense of togetherness. Close friends are frequently close competitors. Outdoors, your success and safety depend in a very real way on the person at the other end of the rope. Trust is essential. Enter any climbing gym, in any city, and you’re likely to hear shouts of encouragement and receive offers to join the community. The climbing world has its own code and particular rituals, but those can be learned. And those gyms are everywhere. Originally designed for outdoor climbers who wanted to keep fresh in between trips to their favorite wall, rock climbing gyms today take all comers. People who have never set foot at the crag are now rock climbers. Your co-workers, the january 2020 Southwest 69

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a “flow state.” In the case of climbing, it describes an intense, Zenlike oneness between person and rock. To be in a flow state is to fear nothing—certainly not falling. Movement becomes instinctual. Your mind is focused on the climb. Everything else disappears. Your body will stick to the wall, your hands and feet will find the perfect For Raboutou (here with her brother Shawn and mother Robyn) and her family, climbing is a way of life.

– TIME OUT

acid, they get “pumped.” (Not to be confused with getting pumped up, in which case what they’re actually doing is getting stoked.) Since the country’s first commercial climbing gym opened in 1987, hundreds have followed. About 50 commercial gyms opened in the U.S. in 2018 alone, a growth rate of nearly 12 percent from the previous year, according to Climbing Business Journal. More parents are sending their kids to climbing gyms because they recognize the benefits of such a well-rounded sport. “It’s not all about strength and power,” says Marc Norman, the chief executive of USA Climbing. It’s also a mental workout that teaches problem-solving and persistence. And climbing’s newfound accessibility means that places as flat as Atlanta are now producing high-level competitive athletes, Norman says. The gym boom has accompanied the sport’s growing popularity, which continued to skyrocket when it was announced in 2016 that climbing would appear in the 2020 Olympic Games.

n climbing, mental fitness can be just as important as physical training. You’ll occasionally hear climbers talk about entering

holds, and you will continue upward because there is nothing in the world that exists right now except for you and this rock. Some climbers meditate. Almost all of the good ones, including Raboutou, visualize their climbs. Having studied the wall beforehand, they will imagine each step and grip and hold of the task ahead. Raboutou does yoga, too. “I don’t do it often enough,” she says. Last year, in the weeks before the International Federation of Sport Climbing World Championships in Japan, Raboutou was getting distracted during competitions. Her climbing suffered. “After every [event], she was going, ‘I’m so frustrated. I could hear the microphone,’ or ‘I listened to these people talk,’” her mother says. A strong finish in the world championships would ultimately qualify several athletes for the Olympics, and the pressure may have been getting to her. It was the first time Erbesfield-Raboutou could remember her daughter confessing to any doubts. “Brooke’s the kid who will say, ‘I’ve got it, Mom,’” she says. This time, Raboutou asked for help. Her parents taught her several techniques and told her to

PHOTOGRAPHY BY EDDIE FOWKE

– EMPIRE

members of your bocce league, even your grandmother—they’re all climbing. They speak the lingo, a combination of extreme sports slang and gearhead jargon. They’re becoming “crushers.” They know how to hold a “crimp” and how to pull off a “heel hook.” During strenuous climbs, when their forearms feel tight from a buildup of lactic

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focus on her breathing, to calm her nerves. “To me, this is the sign of a champion. You’ve got it until you don’t have it. And if you don’t have it, you look to your team for support,” Erbesfield-Raboutou says. When it mattered the most, she did what she needed to. At the IFSC World Championships in August, Raboutou finished ninth. USA Climbing had its first Olympian.

iven the huge new platform of the Olympic Games, U.S. climbing officials expect 2020 to be a banner year for the sport. But if Raboutou is feeling nervous about competing on such a big stage, she isn’t showing it, only lamenting that she’s taking a semester off from school to ramp up her training. For the most part, her life will look much like it always has. She will spend time with her family. And she will climb. In October, just a couple months after her Olympic qualification, Raboutou fell during a competitive climbing event in Albuquerque. Although she wasn’t too seriously injured, she hurt her knee enough that she had to sit out the rest of the competition’s finals round. It wasn’t long before she was back in the gym, but it was a reminder, she says. She’d been getting too comfortable up there. Every climber falls, sometimes intentionally. In bouldering, it’s the fastest way back down. But accidental falls happen, even for people who have been climbing their entire lives. Setbacks are inevitable. Progress, like a climber scaling a wall, doesn’t always follow a straight line. Raboutou may have been born to climb, but she wasn’t born a great climber. What is it, then? Good genes? Hard work? The right breathing techniques? Maybe it’s simpler than all that. After she falls, she gets up. Alex Macon is an editor for this magazine. You can email him at alex.macon@paceco.com.

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FRANCHISES SPECIAL ADVERTISING SECTION

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chise will be unique, says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. Their no-fee consulting firm helps clients from a wide variety of backgrounds find the franchise opportunities that suit them best. “Whether it’s a family investing in their first franchise or a seasoned franchise veteran looking to diversify her portfolio, we see it all and share this insight with our clients,” Johnson says. The Johnsons work with more than 500 franchises in a number of fields, including

health and beauty, fitness, quick-service restaurants, senior care, home improvement, and even drone photography. With all that experience, the Johnsons not only give their clients the inside scoop on what is working and where to invest, but they also help clients discover their “why.” Everyone has a different why, Johnson says. A longtime corporate executive, for example, may want to beef up their annual net income and expedite retirement with a strong absentee franchise. A family may look to invest in a business for their children. With a strong economy,

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many clients want to keep their jobs and add to their income by investing in an absentee-run franchise. Certain reporting techniques can help those clients save on income taxes, Johnson says. The Franchise Insiders relies on an online “Business Builder Profile” and personal consultations to help clients determine what they are looking for, accounting for each client’s goals, dreams, and unique skillsets. Using the Johnsons’ “Foundational Franchise Method,” clients can start building wealth with a fairly low-investment, recession-proof franchise, Johnson says. These services are free to clients. The Franchise Insiders earns commissions from franchisors. Franchise ownership approval is not automatic, and some approval processes can be notoriously difficult, Johnson says. “We know how to help our clients get approved for these franchise opportunities,” he says. “If they were going in on their own, they would not.” Franchise ownership is a long-term wealth building tool that should include a diverse portfolio of brands, Johnson says. You may want to stick with one franchise brand, or you might want to flip your franchise instead. “We guide our clients every step of the way,” he says.

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don’t wait to get started the best time to open a

Right at Home franchise is right now. The first of the nation’s more than 75 million baby boomers will turn 75 in 2021, says Eric Little, the chief development officer of Right at Home, one of the fastestgrowing home care franchise brands in the country. He wants to be sure quality franchise owners are in place to serve the growing number of elderly Americans who will want to stay at home as their need for care increases. Right at Home provides in-home care services allowing clients to retain their indepen-

dence and dignity, Little says. He’s looking for people seeking “Success with Significance,” the company’s trademarked phrase. Those people are internally driven and competitive. They already have successful careers but want their work to have more meaning, Little says. These are people like Steve Gettins, who opened his Right at Home franchise with his wife, Christina, in 2015 in Pottstown, Pennsylvania. Both had taken care of elderly relatives who’d fallen ill. “This is an industry that’s not going away,” Gettins says. Right at Home attracted him because of its resources, leadership, and mission of improving the lives of its clients. Gettins’ background was in sales and operations management for big businesses, but

Right at Home franchisees help families get the care they need.

he didn’t know the health care industry. Franchise training is thorough and deep, he says. “They give you a lot in a short time, and you have access to many subject matter experts.” Many franchisees are former executives, and they put their trust in Right at Home’s business model and experience, Little says. The company also focuses on recruiting talented caregivers who do “important, noble work,” Little says. Right at Home recognizes their good work through regional awards programs, and the company names a nationwide caregiver of the year. The new year is time for fresh starts, Little says. A person investing in Right at Home can have a real impact in their community. “The best is yet to come,” he says.

PHOTOGRAPHY BY ROY COX PHOTOGRAPHY

FRANCHISES SPECIAL ADVERTISING SECTION

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FRANCHISES SPECIAL ADVERTISING SECTION

NASCAR crew chief, opened a SealMaster franchise in Bakersfield, California. “As long as I follow the plan, I know I’ll be set up for success,” he says. Single-unit franchisees are awarded large protected territories, some covering entire states, Petok Hufford says. For those who may not feel ready to manufacture pavement sealer, distribution-only franchises are available. Having a good sales force for the B2B industry supplier is a key to success, Petok Hufford says. The franchise owner can focus on running the business and managing employees. Franchisees can open as many storefronts as their markets can profitably bear. SealMaster began franchising in 1993 and has more than 100 locations in the United

seal your success make your mark with a SealMaster franchise. No industry experience is required to become a fanchisee who manufactures pavement sealer and distributes pavement maintenance products and equipment. New owners receive training, support, and an operations manual outlining the company’s proven business model, says Debbie Petok Hufford, SealMaster’s communications director. “The SealMaster Operations Manual is a formula for success,” she says. “The income potential is incredible.” Carl Joiner Jr., a former

SealMaster products are used on roads, parking lots, concrete pavements, and more.

States as well as licensed manufacturing in China and Mexico. It distributes to more than 50 countries. SealMaster’s product line includes application equipment, crack sealants, pavement repair materials, traffic paints, dust suppressants, concrete sealant and repair products, tools, accessories and SportMaster sport surfacing products.

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TAP INTO THEIR PAST Become a Town Square Franchise Owner Today! • First franchised adult day center concept of its kind in the US • Strategic alliance with industry experts, Senior Helpers and George G. Glenner Alzheimer’s Family Centers, Inc. • Unique, experiential programming for seniors • State of the art training for staff and caregivers • Unlimited earning potential • Territories open across the US • Two ownership models available • World class support throughout the entire process • Discounted franchise opportunities for military and first responders

855.454.3056 | franchising@shtownsquare.com | SHTownSquareFranchise.com This information is not intended as an offer to sell a franchise. It is for informational purposes only. Currently, SH Town Square Franchising, Inc. is not registered in thefollowing states: CA, IL, MD, MN, NY and WA. We cannot offer a franchise in these states until we have complied with applicable pre-sale registration and disclosurerequirements. SH Town Square Franchising, Inc. is the franchisor and is currently headquartered at 901 Dulaney Valley Road, Suite 700, Towson, MD 21204. All rights reserved. SH Town Square locations are independently owned and operated. ©2019 SH Town Square Franchising, Inc.

TAKE THE NEXT STEP IN ADULT DAY CARE TOWN SQUARE, a game-

changing concept in adult day care, is set to take off this year. The company recently opened a corporate-owned center in a former Rite Aid in Perry Hall, Maryland. The concept is based in reminiscence therapy. Centers built to

Town Square centers evoke warm nostalgia for the 1950s.

evoke the quaint small towns of the mid-20th century can help elderly people, especially those with Alzheimer’s or forms of dementia, feel more comfortable. “Franchise candidates are lining up and asking, ‘When can I start?’” says Peter Ross, Town Square CEO and the cofounder of Senior Helpers, the leading in-home senior care provider. Ten franchises are already sold and more are in the pipeline, Ross says. “2020 will be an amazing year,” he says. “We’re missiondriven with a high opportunity for profitability and success. And it’s really good for people.” Ross cited three elements that will help assure Town Square’s success: A “silver tsunami” is coming as an estimat-

ed 10,000 people a day turn 65; one-on-one home care is unaffordable for some families; and real estate opportunities in high-traffic areas abound as large retail stores across the country continue to close. Families taking care of their elderly relatives at home need a break. For about $12 an hour, their loved ones can spend time in a place where they will be taken care of in a loving environment, Ross says. Repurposing old buildings helps communities as well as the seniors, including those with Alzheimer’s or other forms of dementia, he says. Senior Helpers provides activity leaders for Town Square “storefronts,” including replicas of diners, movie theaters, service stations, newsstands, and more.

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The Guide GET IN THIS SCENE

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1 At Southwestvacations.com, book your flight to one of the five Hawaii destinations served by Southwest®: Lihue (Kauai), Kona and Hilo (Island of Hawaii), Honolulu (Oahu), and Kahului (Maui). 2 Add on excursions and activities, like a morning snorkel tour on Maui. 3 Kayak to Kauai’s Open Ceiling Cave, or Pukalani, for a glimpse of the state’s natural beauty. IN THIS ISSUE / 84 Travel Tips / 86 Inflight Entertainment / 87 Beverages / 88 Products and Services / 90 Rapid Rewards® / 92 Go International / 94 Route Map

JANUARY 2020 SOUTHWEST

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Check out these reminders to enjoy a stress-free travel experience. SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Secure a position in the A1-A15 boarding group with Upgraded Boarding. Ask a Customer Service Agent at the gate or ticket counter.*

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la

pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. Por favor usa auriculares para cualquier sonido o video. Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

We serve complimentary snacks, but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the Safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

Always Permitted

Pueden usarse en todo momento dentro del avión Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos implantados también son permitidos. Pacemakers Marcapasos Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico Electronic Watches Relojes electrónicos Noise-Canceling Headphones Auriculares que aislan el ruido

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BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley. Please remain seated when the seatbelt sign is turned on.

With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.

ON A BUSINESS TRIP? With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest.com/ businessselect. MORE WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby. POWER UP Don’t forget to charge your device so you can enjoy our inflight entertainment offerings.

*Price depends on Customer’s itinerary; subject to availability.

Never Permitted Nunca pueden usarse dentro del avión

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario. Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies) Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina. Samsung Galaxy Note 7 Smartphone

Also Good to Know También es bueno saber DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/ syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte acceso al contenedor de desperdicios. CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) smaller personal item. El límite es de una (1) maleta por persona y un (1) artículo personal más pequeño.

No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on South west.com® to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

PETS All pets must stay inside their carriers and under the seat (not in an unoccupied seat) for the duration of the flight. Todas las mascotas deben estar adentro de sus portamascotas y debajo del asiento (no en un asiento vacío) mientras dure el vuelo. Southwest.com/pets ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo.

SEATBELT EXTENSIONS Only seatbelt extensions provided by Southwest Airlines are approved for use onboard the aircraft. Only one seatbelt extension per person is allowed. Solo están aprobadas las extensiones para el cinturón de seguridad provistas por Southwest Airlines para su uso abordo de la aeronave. Se permite una sola extensión para el cinturón de seguridad por persona.

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Inflight Entertainment

Getting Connected

100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*

To view movies and select ondemand TV content, download the Southwest® app from the Google Play Store or Apple App Store before your flight. 1

HOW TO CONNECT: SOUTHWESTWIFI.COM

Handheld Devices

Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

2 Messaging service only allows access to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free Southwest app. • Pricing information for purchasing WiFi can be found on the Inflight Entertainment Portal. • In order to provide a topnotch WiFi experience, we prohibit access to certain

high-bandwidth applications and websites, including Netflix, HBO GO®, and telephony applications (VoIP). We also prohibit access to certain obscene or offensive content.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Founders All Day IPA and Dave SINCE MIKE STEVENS

Engbers opened Founders Brewery in 1997, the Michiganbased operation has flourished, becoming one of the highest-ranking breweries in the country. One reason for their success? The uber-popular All Day IPA, a subtly hoppy, lightly citrusy brew that you can enjoy on your Southwest flight. COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix • Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail

• Minute Maid® Orange Juice • Minute Maid® Apple Juice • Minute Maid® Pineapple Orange Juice** • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Deja Blue® Purified Still Water

* Regular creamer available ** Beverage available only on flights to/from Hawaii

All alcoholic beverages purchased onboard must be consumed onboard the aircraft.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Founders® All Day IPA ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7) • Kona Longboard Island Lager ($7)*

WINE $6

• Carmenet Cabernet

Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

LIQUOR $7

• • • • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey ® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Deep Eddy Vodka Deep Eddy Ruby Red Grapefruit Vodka • Cazadores Tequila Blanco • Blue Chair Bay Coconut Spiced Rum* * Beverage available only on flights to/from Hawaii

†You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards® and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. RECYCLING

We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines. RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

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Products and Services

Need a hand? Southwest® can help you when ...

PHOTOGRAPHY BY SHAPECHARGE/ISTOCK

… you want to get away. It’s never too early to start thinking about spring break plans. Book your next getaway with Southwest Vacations® and save big by bundling your flight, hotel, and rental car. Southwest vacations.com

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... you’re filing your taxes. Earn 1,000 Rapid Rewards® bonus points when you use TurboTax®* to file your 2019 tax return. rapid rewardsshopping. southwest.com/ turbotax

PHOTOGRAPHY COURTESY OF TURBO TAX, 1800 FLOWERS

… YOU’RE IN A GIVING MOOD. South-

west makes it simple for you to buy, gift, transfer, and donate your Rapid Rewards® points this winter. Southwest.com/ pointscenter

... you’re feeling romantic. Earn 1,000 Rapid Rewards points per order of $29.99 or more at 1-800-Flowers®.** 1800flowers.com/ rapidrewards All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. *Offer limited to return filings made by April 15, 2020. One bonus per Rapid Rewards Shopping® program member. Additional terms apply. See rapidrewardsshopping.southwest.com/turbotax for details. **Terms and conditions apply.

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Rapid Rewards

EXCLUSIVE INFLIGHT ENTERTAINMENT PORTAL OFFER!

Earn 50,000 Points!

Points. Perks. Priority. The Rapid Rewards® Priority Credit Card has perks on perks on perks. Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account. Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card, visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

A-LIST TIER BENEFITS

• 25 percent pointearning bonus • Fly By® priority check-in and security lane access* • Priority boarding to help you get on the plane faster Southwest.com/ ALstatus

A-LIST PREFERRED TIER BENEFITS

• All the perks of being an A-Lister • Free inflight WiFi (where available) • 100 percent point-earning bonus Southwest.com/ ALPstatus

*For a complete list of available Fly By® locations, visit Southwest.com/flyby.

Enroll now! It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.

Hotels COMPANION PASS

Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges** with you for an entire calendar year. Southwest.com/ companion **Does not include taxes and fees from $5.60 oneway. Visit Southwest. com/rrterms for a complete list of Companion Pass rules.

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY JOVANA MILANKO/STOCKSY

Rapid Rewards Tiers and Companion Pass

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Earn 7,500 bonus points on your Cardmember anniversary.

Receive 4 Upgraded Boardings per year (when available).

Rental Cars

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2020 Southwest Airlines Co.

Plan your next getaway with the $75 Southwest® annual travel credit.

Earn 20% back on all inflight purchases.

Shop, Dine, and More

Make your points go further.

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points and get a special bonus, when you join the Laithwaites Wine Club. Learn more at laithwaites.com/southwest.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.

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Go International

TREAT YOURSELF

The Grand Cayman Marriott has four restaurants and a full-service spa.

Southwest® serves 13 international destinations, including Grand Cayman.

SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwestvacations.com/WinGCM and enter for your chance to win round trip air travel for two on Southwest to Owen Roberts International Airport, four-night double accommodations at Grand Cayman Marriott Beach Resort, a $150 food and beverage credit, and round trip airport/hotel transfers in Grand Cayman.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

Yes Yes Yes Yes Yes

No No No No No

Yes

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

5 Passport issued by (country)

8 Countries visited on this

Date of birth

Day

Month

Year

Passport number

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

PHOTOGRAPHY COURTESY OF TKTK (SW PROVIDED PHOTO), PHOTOGRAPHY BY DANIEL HOLLIS (ROYAL PALMS BEACH CLUB)

Insider’s Grand Cayman

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COCCOLOBA

Located right on the ocean, this bar and grill offers island and Mexican flavors while serving up delicious drinks like pisco sours and spicy margaritas.

RUM POINT Clear shallow water and white-sand beaches make this spot ideal for snorkeling and swimming. Then, you can relax in a beach-side hammock or try one of the tasty food spots.

ROYAL PALMS BEACH CLUB

PHOTOGRAPHY BY LUKE LIABLE/STOCKSY (RUM POINT), MICHAEL PISARRI (COCCOLOBA)

The biggest beach club on Seven Mile Beach has a lot to offer, including a swim-up cocktail bar, oceanfront dining, an adults-only pool, two-for-one happy hours, and private beach cabanas.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Open to legal residents of 50 United States and the District of Columbia (excluding Alaska), age 21 or older at time of entry. Void where prohibited. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,700. For complete details and Official Rules, visit Southwestvacations.com/WinGCM. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: Apple Leisure Group, doing business as Southwest Vacations, 8517 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on Jan. 31. International air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com®. PACIFIC TIME

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered. * Subject to requisite governmental authorization.

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

GRAND RAPIDS

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

OKLAHOMA CITY

SAN DIEGO

PHOENIX

LUBBOCK

TUCSON

MEMPHIS BIRMINGHAM

DALLAS (LOVE FIELD) EL PASO

LIHUE (KAUAI)

LITTLE ROCK

MIDLAND/ODESSA

HONOLULU (OAHU) AUSTIN

KAHULUI (MAUI) KONA (ISLAND OF HAWAII)

HAWAII SERVICE START DATES HNL–ITO 1/19/20 SJC–LIH 1/19/20 OAK–LIH 1/21/20 OAK–KOA 1/19/20 KOA–OGG 1/19/20 SJC–KOA 1/21/20 SMF–OGG 3/7/20

HOUSTON (HOBBY)

HILO (ISLAND OF HAWAII)

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

COZUMEL*

SAN DIEGO

Get a breathtaking view of the city during a tour of the California Tower at San Diego Museum of Man in Balboa Park.

BELIZE CITY

94 SOUTHWEST JANUARY 2020

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This unreal moment brought to you by Saguaro National Park.

FT. LAUDERDALE

Dine at the sophisticated oceanfront restaurant Terra Mare and try the roasted beet salad.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER

ALBANY

BUFFALO/ NIAGARA FALLS

DETROIT

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD LONG ISLAND/ISLIP NEW YORK (LAGUARDIA)

CLEVELAND PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

JACKSONVILLE

PANAMA CITY BEACH

TURKS AND CAICOS

ORLANDO TAMPA FT. MYERS/ NAPLES

WEST PALM BEACH

FT. LAUDERDALE (MIAMI AREA) A

Relax by the ocean in a cabana at Seven Stars Resort & Spa, located on Grace Bay Beach.

NASSAU

N CAICOS TURKS AND SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

PHOTOGRAPHY BY SAMANTHA DARLING (SAN DIEGO); PHOTOGRAPHY COURTESY OF SEVEN STARS RESORT AND SPA, TERRA MARE

CHARLESTON

Plan your getaway at UnRealAZ.com, and download the Visit Arizona app to customize your trip.

SAN JOSÃ&#x2030;

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One Question

Troy Aikman, I encourage kids to play all sports. I see them being asked to pick a primary sport and focus on that at a young age, and I don’t really see the benefits in that. Had I focused on one sport at the age these kids are today, I never would have played football. I almost gave it up my freshman year of high school to just play basketball and baseball because I thought I wanted to focus more on my baseball career. I think a lot of the specialization in club sports has been more of a benefit for the coaches than it has been for the players. What I see is kids who, at a very young age, start club sports, and by the time they get to high school, they’re totally burned out. I believe the more sports the better. On Feb. 2, catch the former quarterback on FOX’s broadcast of the Super Bowl.

PHOTOGRAPHY BY TOMMY GARCIA

what’s your advice for young kids who want to play sports?

96 Southwest JANUARY 2020

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FOR THOSE

t n e l i S o S Not

NIGHTS

Enjoy On s ! k c o R e th Must be over 21 to drink.Stellabrate Responsibly.

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