March 2020

SOUTHWEST THE MAGAZINE

Amanda Shires

“To connect to laugh together,

with folks and and to dance it’s awesome.

SOUTHWESTMAG.COM

To feel like

there are

people out

there who

feel the same might, it really less alone in

ways that you makes you the world.” +

Twenty reasons we love the sound of 2020

MARCH 2020

MARCH 2020

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March 2020

56 The Music Issue 56 Amanda Shires

The singer-songwriter opens up about crafting songs that tell a story, learning from John Prine, and starting a country supergroup that’s shaking up the status quo.

63 20 Reasons We Love the Sound of 2020 From artists like Brittany Howard to podcasts like Song Exploder, here are our favorite things about the world of music this year.

Alabama Shakes lead singer Brittany Howard heads out on a solo tour this month.

6 Southwest March 2020

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CONTENTS March 2020

44

38 In Every Issue Gary’s Greeting Saludos de Gary The A-List Spotlight Community Outreach 24 Our People 28 Feedback

14 16 18 20 22

R

sapien

by

77 Fun! 99 The Southwest Guide 112 One Question

Play 31 Scream for ice cream, sip a drink from a space-themed bar, and drop your bags in Philadelphia.

Work 41 Pick your favorite office perk, explore the sights in Spokane, Washington, and learn to embrace the challenge.

Old Habits Die Hard 51 Being brave isn’t always about big acts. Sometimes it’s about the little things, like taking on a really, really, really huge wasp. our cover / Photography by David McClister

PHOTOGRAPHY BY NICK CABRERA (DRINK), JILLIAN GUYETTE (HOTEL); PHOTOGRAPHY COURTESY OF COLIN O’BRADY

34

8 southwest march 2020

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March 2020 EDITORIAL creative director Kevin de Miranda art director Desiree Espada senior editors Melissa Flandreau Alex Macon editor Catherine Downes associate editor Mary Layne Strieber designers Mariela Garcia Christine Smith Maria Williams editorial intern Victoria Valdez contributors Susan B. Barnes, Nick Cabrera, Katie Carey, Jim Gold, Andrew Joyce, David McClister web development, pace interactive Jason Dalton, Craig Davis, Carolyn Eckstein EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email letters@southwestmag.com. Our writer’s guidelines and editorial calendar can be found at southwestmag.com.

SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com. ® ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata senior production manager Greg Onder director of marketing Candice Thomas media analyst Samantha Absher

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HAWAII’S BEST People’s Choice Awards The Star-Advertiser 2019

HAWAII MAGAZINE Readers’ Choice Award 2019

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ADVERTISING executive publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com publisher Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.633.6000, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com

Does Your Hand Shake When You… Drink a glass of water? Write a note?

Dial a phone number?

THE CITY YOU’RE MISSING special projects manager Marta Priestley, 310.994.4578, marta.priestley@paceco.com PACE COMMUNICATIONS® © 2020 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited.

The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.

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Gary’s Greeting

Corporate Citizenship

For nearly five decades, Southwest® has been connecting People to what’s important in their lives—and we do that through friendly, reliable, low-cost air travel. This is our Purpose, and it fuels our desire to bring People together and make the world a better place.

We take a holistic approach to corporate citizenship, which starts by taking care of our Employees with job security, great benefits, and a Culture where they have the freedom to be themselves. We

are more than a Team—we are a Family.

Bound by love, our 60,000-plus Family members share a passion for serving others. This Servant’s Heart mentality is rooted in the core value of living by the Golden Rule—with each other, our Customers, and in the communities where we work and live.

We have a deep sense of responsibility to protect our planet for future generations. Over the years, we have made tremendous progress in our efforts to

reduce our carbon footprint and use fewer natural resources, as well as recycle, upcycle, and repurpose materials.

For us, being a good corporate citizen also means being a good neighbor.

Through our innovative programs and partnerships with other admired organizations, we’re continuously working to increase our social impact, promoting resilience in the places where we live, work, and play. Whether in the air or on the ground, we believe community is at the Heart of what brings us together. All of these efforts align and help us realize our vision of being the most loved, most efficient, and most profitable airline.

We are not simply a Company of planes—we are a Company of People. It is the Heart of the People of Southwest Airlines® that will propel us for generations to come. You can learn more about our commitment to the triple bottom line of People, Performance, and Planet by visiting southwestonereport.com.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

14 SOUTHWEST MARCH 2020

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Saludos de Gary

Ciudadanía Corporativa

Por casi cinco décadas, Southwest ha conectado a las Personas con lo que es más importante en sus vidas – y lo hacemos a través de un servicio amigable, confiable y de bajo costo. Este es nuestro Propósito, que impulsa nuestro deseo de unir a las Personas y hacer del mundo un lugar mejor.

Tenemos una visión holística de la ciudadanía corporativa, la cual empieza por cuidar a nuestros Empleados, con seguridad laboral, grandes beneficios y una Cultura que les permite ser ellos mismos. Somos más que un Equipo,

somos una Familia. Unidos por el Amor, los más de 60,000 miembros de nuestra Familia comparten la pasión de servir al otro. La mentalidad de este Corazón de Servicio está basada en el principio de la Regla de Oro – entre nosotros, nuestros Clientes y en las comunidades en las que trabajamos y vivimos.

Tenemos un profundo sentido de responsabilidad hacia la protección de nuestro planeta, para las futuras generaciones. A lo largo de los años, hemos logrado progresar significativamente en nuestro esfuerzo por reducir nuestra

huella de carbono, usar menos recursos naturales, reciclar y reutilizar materiales.

Para nosotros, ser un buen ciudadano corporativo, quiere decir ser un buen vecino. A través de nuestros programas innovadores y alianzas con organizaciones que piensan como nosotros, continuamente trabajamos para incrementar nuestro impacto social, promoviendo la resiliencia de los lugares en los que vivimos, trabajamos y nos divertimos. Ya sea en el aire, o en tierra, creemos que la comunidad es el Corazón de lo que nos une. Todos estos esfuerzos se alinean para ayudarnos a lograr nuestra visión de ser la aerolínea más querida, eficiente y lucrativo.

No solo somos una Compañía de aviones, somos una Compañía de Personas.

El Corazón de la Gente de Southwest Airlines es lo que nos motivará por muchos años más. Puedes leer más sobre nuestro triple bottom line basado en las Personas, Desempeño y el Planeta al visitar la página southwestonereport.com.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

16 SOUTHWEST MARCH 2020

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The A-List

“Take things one day at a time, and don’t forget to enjoy the little victories.”

—ADAM DOLEAC, MUSICIAN

Singer-songwriter Adam Doleac is no stranger to the spotlight. Adam was playing baseball at the University of Southern Mississippi when he decided to take a leap of faith and begin his music career. From there he moved to Nashville, Tennessee, to pursue his passion for country music. Adam’s positive attitude and his personal mission to “work hard and not expect anything in return” have helped him become successful in his field. He spends the majority of his time on tour and is able to connect with audiences around the country through his music.

Adam loves flying Southwest® and often meets fans while traveling. Thank you, Adam, for your loyalty to Southwest as well as your commitment to music!

—Tiffany Valdez, Communications & Outreach DO YOUR BEST “There is no magic formula for success.

You just have to do well each and every day.”

FINDING MUSES “I often get inspiration from those around me. It can be a person I meet along the way, or even something on one of my many Southwest flights. You never know!”

PRECIOUS CARGO “I fly Southwest because I know my instruments are in good hands. I always leave my flight feeling stress-free and ready to take the stage.”

Adam’s travels earn him A-List status through

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25

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Spotlight

GETTING THE BLUES

The Music City Star-Maker

Discover the accidental landmark that changed music history.

Tucked inside an unassuming strip mall about 8 miles from the hustle and bustle of Nashville’s Broadway, The Bluebird Cafe has been the catalyst for the careers of some of music’s biggest stars.

Since opening its doors in 1982, the tiny venue has been a place where up-and-coming songwriters and artists rise to fame and build their careers. From newcomers to stars, all levels of songwriters are welcomed and supported.

Artists like Kathy Mattea, Trisha Yearwood, Keith Urban, Faith Hill, and numerous others have had career-defining moments in the intimate, 90-seat listening room, where chart-topping songs are heard alongside soon-to-be hits.

Since 2015, Southwest® has been the official airline of The Bluebird Cafe as a way to support artists,

songwriters, and fans, further connecting our Hospitality to the world-famous music community of Nashville. Through The Bluebird Cafe, we celebrate songwriters—the heroes behind the hits. The custom Southwest-branded Taylor Guitar that hangs on the wall serves as a reminder to visitors and songwriters alike that the airline’s relationship with music and music-makers is one of mutual love. To learn more about our partnership with The Bluebird Cafe, visit Southwest.fm.

Southwest customers can also enjoy Bluebird, a new feature-length documentary that tells the story of this legendary venue, by tuning in via the Inflight Entertainment Portal on their WiFi-equipped flight.

The film, which features performances by Taylor Swift, Garth Brooks, Maren Morris, Vince Gill, Jason Isbell, and many more, explores the past and present of this accidental landmark that has altered the course of music history.

—Alyssa Foster, Brand Partnerships and Entertainment PR

PHOTOGRAPHY BY DEONE JAHNKE

People from all over the country line up to see musicians perform at the Bluebird Cafe.

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Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

T H E P OL I T IC S

OF DATING

¤

PING MA, Owner of RollingPing Custom Cakes. MS, Columbia Univ. Interests: travel, wine, jogging

¤ LAWRENCE CHIARELLI, Sales Director at tech start up.

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Lawrence: Chaotic! I was meeting a lot of women but not the right women for me. Online dating was time-consuming and stressful. I needed someone to relieve me of the dating busy work so I could get some breathing room. I needed to slow things down to speed them up. It’s Just Lunch fit that criteria perfectly.

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Why join It’s Just Lunch?

Ping: I fly frequently for both work and fun. When I saw It’s Just Lunch in the airline magazine, it was as if the matchmaker was talking to me! One day after a particularly long flight and wanting to snuggle with someone and watch a movie, I decided it couldn’t hurt to give it a try.

Most enjoyable part of the It’s Just Lunch process?

I’d call back, get the details and run through my availability. The next thing I knew I was in front of an interesting woman having a great conversation.

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| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

40% Not important 54% Moderately 45% Moderately 17% 29% Very Not important important Very important 15% 54% Moderately 17% Very important 29% Not important 54% Moderately 17% Very important

Female: Female:

I could casually date someone who didn't have the same political beliefs as me, but incasually the longdate termsomeone it probably I could who won’t work out: didn't have the same political beliefs as me, but in the long term it probably I could casually won’t date worksomeone out: who didn't have the same political beliefs as True me, but in the long term it probably 52.0% won’t work out:

True 52.0%

False True 48.0% 52.0% False 48.0%

Do you have any advice for singles who want to meet that special someone?

L: Having someone doing all the work to select and schedule a date. It was like I had my own personal dating concierge to take care of all the details. All I had to do was be on time for my date and be myself. It really was a stress-free experience.

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What was it like working with the It’s Just Lunch matchmakers?

How important is a person’s political party affiliation when deciding to go onHow a date with him/ important is a her? person’s political Male: party affiliation when deciding to go on a date with him/40% her?Not important How political 45% Moderately Male:important is a person’s party affiliation when deciding to go Very 15% Notimportant important 40% on a date with him/ her?

Moderately 45% Female: Male: Veryimportant important 15% Not 29%

False 48.0% Talking politics on the first date is: Talking politics on the first date is: Talking 29% politics 41% on the 15%first date 15%is: Perfectly Risky. fine.

29% 41%

Boring.

Taboo.

15%

15%

Source: IJL Survey

Perfectly Risky. Boring. Taboo. fine.

It’s 29%Just Lunch 41% Matchmakers: 15% 15% Perfectly Risky. fine.

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Community Outreach

GIRL POWER

Celebrating Female Voices

Southwest® supports the 2020 International Women’s Day Forum.

Almost 100 years ago, women gained the right to vote and more than 50 years later, the United Nations began celebrating International Women’s Day. This year, Southwest is proud to work with the U.S. Chamber of Commerce Foundation on events such as its International Women’s Day Forum.

Southwest has always championed women. In 2019, we were named a Best Employer for Women

by Forbes, and this year, we hope to continue being a strong supporter through events like the 2020 International Women’s Day Forum. With a theme of “Marking a Milestone, Continuing the Momentum,” the event explores the changemakers, doers, leaders, and visionaries who are paving the way for a better future for all. Southwest supports and participates in this forum, where hundreds of business and government leaders examine ways the private

sector is driving women’s empowerment around the globe. The event, which is held in New York, explores business strategies for increasing gender diversity and enabling women to achieve their full economic potential.

“Companies have the power to be changemakers when it comes to building stronger communities,” said Marc DeCourcey, the senior vice president of the U.S. Chamber Foundation. “When women are empowered to work and lead productive lives, families prosper, businesses grow, and communities thrive.”

Through this partnership, Southwest Airlines® celebrates 2020 as a very important year for promoting women’s economic empowerment and gender inclusion for the achievement of global equality and peace.

—Christine Ortega, International Senior Advisor

PHOTOGRAPHY COURTESY OF THE U.S. CHAMBER OF COMMERCE FOUNDATION

The International Women’s Day Forum helps strong female voices to be heard.

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Austin through and through.

1995. After no one would invest in Tito’s idea, he put it all on credit cards and built his own distillery in this shack on twelve Austin acres.

We’re still in the same spot today.

Rooted in Texas for over twenty years.

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Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.

To thank these Employees for their work and dedication, Penn & Teller is proud to give them each two tickets to see the show in Las Vegas. Congratulations!

Brewing Up Hospitality Isabel H.

EMPLOYEE SINCE

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POSITION

Customer Service Agent HOME BASE

MSY

24 SOUTHWEST MARCH 2020

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I was flying home to Los Angeles from New Orleans. While checking my bag, I discovered I had overpacked by about 7 pounds, so I asked Customer Service Agent Isabel H. if I could take out some items to remove weight. I opened my bag and took out three large containers of CoolBrew—a coffee hard to find near me—and offered them to Isabel and her Coworkers.

They looked in my bag, saw the 10 other CoolBrew containers I had packed (the stuff is amazing), and questioned why on earth I was traveling with so much. I explained that I now live in L.A., where many of the comforts of home aren’t available, so I stock up when I can. Hearing this, Isabel jumped into action, bringing me a cardboard box and packing tape. She packed up all 21.5 pounds of coffee, checked it for me as my free second bag, and never made me feel like an inconvenience. Isabel’s Hospitality is exactly what makes Southwest so wonderful.

—Nicole C., Senior Instructor

ILLUSTRATION BY MICHAEL KIRKHAM

2/4/20 2:38 PM

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Our People

Roger W.

EMPLOYEE SINCE

2002

POSITION

Flight Attendant HOME BASE

MDW

F1_our people_CS.indd 26

MY NAME IS R J

SELFLESS SERVICE

My father was diagnosed with stage 4 pancreatic cancer in March of last year, and we took a trip to Orlando to spend time together and relax away from the craziness of chemotherapy and doctors’ appointments. We boarded our flight and were immediately greeted

by Flight Attendant Roger W., or RJ. My father and I were using sign language (my father is deaf), and as we were taking our seats, RJ came over and greeted my father by signing, “Hello! My name is RJ.” My father’s face lit up, and they had a quick conversation without needing me to interpret. Throughout the flight, RJ was very attentive to my father, conversing with him and even joking a little with the sign language that he knew—all without knowing of my father’s terminal illness. RJ truly made the beginning of our trip so special. I just can’t thank RJ enough for jumping on the opportunity to make him feel at ease.

—Southwest Customer Roberta L.

There was a gentleman traveling alone from Los Angeles to Chicago. He had autism and was having trouble communicating with us. Because of the amount of time it took to get him safely through security, we knew he would need some extra assistance on the plane. Luckily, Ramp Agent Walterio D. was traveling home on that flight. I approached Walterio and asked if he would mind looking out for the Passenger just in case the Flight Attendant needed extra help. He agreed! I was so relieved that he was able to help us out, and he was so happy to do it. That Passenger’s flight and situation would not have been the same without Walterio’s willingness to help out. He was traveling on his own time, but he stepped up and showed his Hospitality to that Passenger. Walterio, thank you! Your kindness and willingness to step up is such a perfect example of Southwest LUV. —Emily R., Customer Service Manager

Walterio D.

EMPLOYEE SINCE

2016

POSITION

Ramp Agent HOME BASE

MDW

2/4/20 2:38 PM

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feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us.

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

SEEN ON SOCIAL

This @ltknecht essay is vulnerable and inspiring. Read it, then go do the thing—whatever that is. @GOODMOINE

@SouthwestAir I LUV the inflight magazine cover article! Thanks for always delivering amazing service! @GIANTASPARAGUS

Dear Editor,

I came across Lyndsay Knecht’s article [“Turning Point,” January 2020] on a recent flight. I am currently a TV/ film major and theater arts minor, but for as long as I can remember, I have loved the art of dance and theater. Due to a lack of confidence, I became an observer. I danced in high school, but I believed in order to make anything from it, it was an art you had to be working on since childhood.

Her article enlightened me, and I want to take the time to thank her. This was the message I needed.

Just saw the article about Emily Darchuk and have to get a bottle to support her! So cool.

Thanks for this great article! Love that [she’s] converting waste to produce this spirit! @KMBOWSUNDY

Marie Bobb PALM BEACH, FLORIDA

/ Thank you for reading, Marie. We love how messages can reach us at the time we need them the most.

28 Southwest March 2020

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1/30/20 5:09 PM

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Interests: travel, cars, foodie

OUTSOURCING THE SEARCH

NO POLITICS OR EX’S Skip the urge to talk about politics or your ex on a first date. 71% of singles we polled do not want to go that deep when they first meet

(for someone special)

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TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL.

Y

Dating life pre-It’s Just Lunch?

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Erik: I mainly met women through friends and work associates. It was always awkward and hit or miss.

Danielle: I had been divorced for a few years and was trying to figure out how to get back into the dating world. The online thing was not what I wanted to do, and not the caliber of men I was look looking for. A friend of mine met her husband through It’s Just Lunch so I decided to give it a try.

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Challenges of re-entering the dating scene?

E: The rules had changed. It’s a part-time job and too much work to meet someone online. I wanted to meet someone face-to-face right off the bat. My time is valuable and I didn’t want to waste it getting to know someone in the virtual world only to realize “this isn’t going to work out”.

D: I was out of the singles scene for a couple years. I liked It’s Just Lunch because it was a commitment to “I’m going to take that step and venture out.”

Benefits of working with a matchmaker?

D: As you get older, it’s harder to meet people. I was surrounded by married people. The matchmakers introduce you to people you wouldn’t normally meet in your day-to-day life. That’s what I absolutely loved about it. I also love their feedback process after every date. You feel like you’re

SECOND DATE? First dates can be less stressful

HIRING A MATCHMAKER MIGHT BE THE ANSWER... ou’re successful, single and attractive, so why is it so hard to meet someone special?

You’re not alone. Many singles share your frustration. But there are options. We sat down with Erik Laver and Danielle Merritt-Laver to find out why they turned their dating lives over to the matchmakers at It’s Just Lunch (IJL).

Melissa Brown, CEO of It’s Just Lunch, shares her top tips for moving from a first date to a second (or 10th)!

if you don’t put so much getting a little bit closer to finding that person that you want to spend time with.

Particular challenges of being an entrepreneur and dating?

E: Being a business owner, my schedule is always full. My of office manager turned me onto It’s Just Lunch. She sat down in my office and said, “You have to start dating and meeting some new people. It’s Just Lunch is the dating service that I wish I had gone through.” So I called and signed on as a member. My matchmaker made it so easy for me to meet new women. She set everything up. The restaurant.

My date. I just had to show up.

Simple. I had a fabulous experience. And met Danielle, my wife!

Find out what an It’s Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visiting www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

pressure on yourself. The only question you should be asking yourself on a first date is: “Do I want to see this person again?” instead of the stressinducing “Could I see myself married to him/her?”

CHEMISTRY Determining if there is chemistry on a first date is extremely important according to the singles we talked to.

That’s why we set singles up on face-to-face dates. You can only feel chemistry when you are physically with someone.

It’s Just Lunch Matchmakers:

SANDRA HATTON

SARA DARLING

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

5/17/19 3:24 PM

PLAY Number

The average American eats more than

23

pounds of ice cream a year.

PHOTOGRAPHY BY LESLIE GROW/OFFSET.COM

Here’s something worth screaming about. According to the International Dairy Foods Association, we enjoy nearly two dozen pounds of ice cream annually. Considering the fantastic flavors ice cream makers are now churning out—from goat cheese to sweet potato—our continued appetite for the cold confection isn’t surprising. But even with the outthere options available, vanilla remains our go-to flavor, with chocolate and cookies ’n’ cream rounding out the top three. And that’s the scoop.

FOUNDING FATHER Although he didn’t invent the delicious dessert, Thomas Jefferson is the first known American to write down a vanilla ice cream recipe.

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2/7/20 9:58 AM

The Ritz-Carlton®

•

6 Championship Golf Courses

•

10 Restaurants

With 19,000 acres of glistening freshwater and four times the shoreline of Georgia’s coast, Reynolds Lake Oconee has been making its own waves for decades. A club community with four seasons of exceptional golf, amenities and a lakeside Ritz-Carlton, Reynolds is the decidedly different waterfront destination.

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Sporting Grounds

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4 Ma

Book your real estate preview, starting at $289* per night.

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*Excludes holidays and subject to availability; club credit for promotional purposes only. Real estate and other amenities are owned by Oconee Land Development Company LLC and/or other subsidiaries and affiliates of MetLife, Inc. (collectively, "OLDC" or “Sponsor”) and by unrela not own ("Resale Properties"). OLDC is not involved in the marketing or sale of Resale Properties. This is not intended to be an offer to sell nor a solicitation of offers to buy OLDC-owned real estate in Reynolds Lake Oconee by residents of HI, ID, OR, or any other jurisdiction where p is believed accurate as of the date printed but may be subject to change from time to time. The Ritz-Carlton Reynolds, Lake Oconee is a private commercial enterprise and use of the facilities is subject to the applicable fees and policies of the operator. For OLDC properties,

prohibited by law. WARNING: THE CALIFORNIA DEPARTMENT OF REAL ESTATE HAS NOT INSPECTED, EXAMINED, OR DISQUALIFIED THIS OFFERING. An offering statement has been filed with the Iowa Re of Real Estate Brokers and Salesmen at 1000 Washington Street, Suite 710, Boston, Massachusetts 02118-6100 and the Bureau of Consumer Financial Protection at 1700 G Street NW, Washington, D. AVAILABLE FROM SPONSOR. FILE NO. H14-0001. Notice to New York Residents: The developer of Reynolds Lake Oconee and its principals are not incorporated in, located in, or resident in the state of Ne anyone acting with the developer/offeror’s knowledge. No such offering, or purchase or sale of real estate by or to residents of the state of New York, shall take place until all registration and filing requi to and in accordance with Cooperative Policy Statements #1 or #7, or a “No-Action” request is granted.

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eline

Come home to a totally different coast.

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"OLDC" or “Sponsor”) and by unrelated third parties. Reynolds Lake Oconee Properties, LLC ("RLOP") is the exclusive listing agent for OLDC-owned properties in Reynolds Lake Oconee. RLOP also represents buyers and sellers of properties in Reynolds Lake Oconee which OLDC does OR, or any other jurisdiction where prohibited by law. As to such states, any offer to sell or solicitation of offers to buy applies only to Resale Properties. Access and rights to recreational amenities may be subject to fees, membership dues, or other limitations. Information provided perator. For OLDC properties, obtain the Property Report required by Federal law and read it before signing anything. No Federal agency has judged the merits or value, if any, of this property. Void where

been filed with the Iowa Real Estate Commission and a copy of such statement is available from OLDC upon request. OLDC properties have been registered with the Massachusetts Board of Registration Street NW, Washington, D.C. 20552. Certain OLDC properties are registered with the Department of Law of the State of New York. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN r resident in the state of New York. No offering is being made in or directed to any person or entity in the state of New York or to New York residents by or on behalf of the developer/offeror or registration and filing requirements under the Martin Act and the Attorney General’s regulations are complied with, a written exemption is obtained pursuant to an application is granted pursuant

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1/22/20 2:58 PM

PLAY Drink

CIT Y SIPS

Pinky Swear Most children know the power of using your little finger to make a solemn vow.

Chances are even some adults are still locking pinkies to seal deals with friends.

We won’t judge. What we will do, however, is point you in the direction of a delicious drink. Head to Eclipse Restaurant at the Moonrise Hotel in St. Louis.

Here, food and beverage manager Austin Noland is shaking up playful sips like the Pinky Swear, a sweet riff on the Trinidad Sour, which blends bitters, lime juice, orgeat, and blackberry liqueur. The smooth cocktail will likely have you longing for a second round. Go ahead: We won’t tell. Pinky promise.

MAKE IT ↗ In a cocktail shaker, add 1 ounce Deep Eddy Vodka, ½ ounce Angostura bitters, ½ ounce fresh lime juice, ½ ounce Giffard orgeat syrup, and ½ ounce crème de mûre blackberry liqueur. Shake, and then double strain into a coupe glass.

Garnish with three blackberries.

Jetsons-inspired décor and spacethemed art give Eclipse Restaurant a cosmic feel.

34 Southwest March 2020

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PHOTOGRAPHY BY NICK CABRERA

2/3/20 5:53 PM

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1/22/20 3:49 PM

PLAY Shop The shop offers indigo dye workshops, art classes, and cocktail-making tutorials.

MORE LOCAL FINDS

This all-natural soap is made with activated charcoal. $28; matersoap.com

Tote printed matter A perfect bag for groceries, yoga gear, and books. $35; printedmatter.org

Wall Hooks julia elsas Each hand-built ceramic wall hook comes with a colored screw. From $40; juliaelsas.com

Found in Brooklyn

Fun surprises await at Relationships NYC. This is more than a boutique. The space, with its white-painted brick walls and pastel accents, also functions as a coffee shop, art gallery, and happening Clinton Hill hangout. Sip a frothy macchiato while perusing an eclectic assortment of paintings, furniture, glassware, and designer rugs. Just don’t get too used to your surroundings. “It’s always different in here,” says co-owner Su Beyazit.

She and business partner Nina Schwarz are constantly rearranging their merchandise. “We as people are evolving, so the store will evolve, too.” The women, who opened the business in 2018, have been friends since college and aspire to build community through their storefront. “We wanted to create a space for art that is accessible to people,” says Schwarz. “We wanted to dial down the intimidation factor and engage people every day.”

Whole Bean Coffee parlor coffee This bright and floral Ethiopia Worka Sakaro has citrus notes. $14; parlorcoffee.com

PHOTOGRAPHY BY ZACH LEWIS (SU BEYAZIT AND NINA SCHWARZ), ALAN GASTELUM (PARLOR COFFEE), CARTER SEDDON (SOAP); PHOTOGRAPHY COURTESY OF PRINTED MATTER (TOTE), JULIA ELSAS (WALL HOOKS)

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2/3/20 6:00 PM

START YOUR VEGAS ADVENTURE

WHERE IT ALL BEGAN

“El Cortez opened in 1941 as the first hotel casino in Las Vegas. Today we are the only hotel casino on the National Register of Historic Places. We honor that rich history by showcasing 200 coin slots and providing the same great value Bugsy Siegel and Meyer Lansky offered when they owned El Cortez over 70 years ago.

The “good old days” of Las Vegas are alive and well at El Cortez. Come say hello and take advantage of this special offer from my family to yours.

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Redeem offers at Club Cortez. Must be at least 21. Boarding pass must be for travel within the past 10 days. Limit one redemption per calendar year. On subsequent visits players may receive the same offer upon earning 1,000 base points. Subsequent visits criteria for table games play: $2 earned comps at table games. Statistics certified by CDC Gaming Reports for the 12 months ending September 30, 2019.

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1/30/20 9:45 AM

PLAY Sleep

JAM OUT The Deacon’s vinyl selection comes from city staple Repo Records. For more easy listening, each room has Sonos speakers.

CELEBRATE Watch your favorite flicks in the entertainment space, which has a wall projector and vaulted ceilings.

SEE GREEN Philly shop owner and designer Shannon Maldonado decorated The Deacon, adding touches like greenery from local store Stump Plants.

CHECK IN

It’s boutique hotel meets Airbnb at these trendy digs in Philadelphia’s Graduate Hospital neighborhood. Set in an early 20th-century Gothic Revival-style church, The Deacon features eight bedrooms that can sleep up to 20 people.

Guests can book the entire space or opt for individual rooms, some of which sport the church’s original stained glass windows. Common areas include a tricked-out kitchen and an entertainment room perfect for events. The historic multi-use space is aimed at fostering community in Philly, and The Deacon frequently teams up with local businesses to host innovative events, from selfcare slumber parties to mezcal tastings. Sounds like we might want to make our stay a little more permanent. From $125

PHILADELPHIA, PA

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

PHOTOGRAPHY BY JILLIAN GUYETTE

The Deacon

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WORK Number

83%

of us say natural light is our most coveted workplace perk.

PHOTOGRAPHY BY ADAM VOORHES/GALLERY STOCK

In a world where it’s becoming more commonplace for offices to have craft beer tastings, pingpong tables, and kombucha on tap, it’s still the little things that end up being employees’ favorites.

According to a survey by workplace developer Hana, most office workers simply want more natural light.

And no, we’re not talking about the inexpensive beer found in frat houses around the country. Some fresh sunlight through a window sure beats the soft glow of a fluorescent lightbulb, and people seem to value that above margarita Mondays and beanbag chairs. We wouldn’t turn down complimentary snacks, though.

NOT SO PERK Y Sixty percent of the employees surveyed said “fun” work extras are just making it harder for them to do their jobs.

March 2020 Southwest 41

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2/5/20 2:12 PM

WORK Trip EXPLORE → Visitors to Riverfront Park can hop on the wooden carousel and glimpse Spokane Falls from the gondola ride, Numerica SkyRide.

DRINK ↙ Along with its diverse vegetarian and vegan options, Mizuna offers a variety of wines by the glass as well as local beers and craft cocktails.

DISCOVER ↑ Interactive exhibits await at the Mobius Science Center.

Ready for more?

The Mobius Children’s Museum is a few blocks away.

SLEEP ↓ Drop your bags at the Historic Davenport Hotel, which has hosted storied guests like Amelia Earhart and Bing Crosby.

EAT ↑ Whether you go early or late (you can swing by until 4 a.m.), Satellite Diner & Lounge serves tasty classics, from biscuits and gravy to patty melts.

WALKING DISTANCE

Spokane, Washington

This Pacific Northwest city is packed with ways to get outdoors, plus plenty of chances to enjoy museums, fresh fare, and more.

42 southwest march 2020

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WORK Takeaway

O’Brady recounts his 54-day journey in The Impossible First, in bookstores now.

OUT TAKES DREAM BIG, START SMALL My wife, Jen, and I call it “whiteboard into reality.” We dream as big as we possibly can, with no exact game plan of how we’re getting there. We put that on a whiteboard. Writing it down makes it real and makes us accountable. Take incremental steps to make it a reality.

AFFIRM YOURSELF Everyone has selfdoubt. I’ve certainly been there. But you can choose what thoughts are going on inside your brain. The response to telling yourself something positively affirming is so much better than allowing those doubts to permeate. We are the stories we tell ourselves.

Trekking 932 miles across Antarctica, alone, the record-setting endurance athlete recalled his dad’s simple advice: Have fun.

Have joy in the process. Of course, in Antarctica, in the middle of nowhere, by myself, pulling a 375-pound sled when it’s minus-30 and the wind’s blowing in my face, sometimes it was hard to laugh and play and smile. I intentionally spent most of the journey in complete silence, but I played Paul Simon’s Graceland from time to time. I’d crank up the volume on Graceland—I’m having a bad day, I’m in the middle of nowhere, my body’s exhausted, I’m freezing, it’s really starting to take an emotional toll. But I’d wind up dancing. It was a one-man dance party in the middle of nowhere. I found the joy and fun in that. Then there was this kind of intense, beautiful, euphoric flow state I experienced in the final push. I only got there because of the challenge. Going through the hard things took me to that transcendent moment.

PHOTOGRAPHY COURTESY OF COLIN O’BRADY

Colin O’Brady

PAY IT FORWARD By sharing my story, my hope is to create this ripple effect of positivity in the world. I encourage anyone to share their story, whether their platform is reaching millions of people or just people in their community.

44 Southwest March 2020

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Essay

Old Habits Die Hard

Alone for the first time in my life, I learned to let go of the past and to face my fears—starting with the wasp in my kitchen. / BY CATHERINE DOWNES

T

he wasp was huge. I hadn’t noticed him enter my home, but there he was, hovering above my kitchen counter like a UFO. A shadow, which slid across a glistening mound of freshly diced Roma tomatoes, tipped me off to his presence. A sharp buzzzzzz solidified it.

I flung my head back and observed as he levitated up, and up, and up, before crawling into an overhead recessed light fixture. His abdomen, thick and covered in black-and-yellow stripes, twitched. His gangly legs stretched in front of his head. His wings dropped behind his body like a tiny backpack. I froze, tomato knife in hand, and stared at him. He stared back. We watched each other watching each other with the kind of intensity that could perforate steel.

I had no idea what was running through his bug brain. How could I? But his vibe, if wasps have vibes, was chill. An earlier version of myself

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would have booked it toward the nearest exit, then down the street in pursuit of a defender. But not today. I didn’t flinch.

It took me 33 years to get to this place. That’s three decades plus the amount of time that Britney Spears and Justin Timberlake dated. It’s a long time to take to get somewhere. Even if that location isn’t a physical destination but a mindset. In this case, it was a place where I was able to fearlessly exist in the same room as a wasp.

Now, before you start shouting things like Small fry! and Wimp! from the comfort of your peanut gallery, hear me out.

Until this moment, I’d been guarded from clicking cicadas searching for a windowpane to in-

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But we grow up.

And by “we,” I mean “I,” but also maybe “you.”

And we leave home. And our friends move in with us. And then we grow up some more. And we fall in love. And our friends move out.

And our significant other moves in.

And then sometimes we fall out of

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love. Or maybe we realize that we were never truly in love to begin with. And we move out. And then, for the first time, we’re living on our own.

That was me at 30. An inexperienced, squirmy army of one who hadn’t so much as slayed a beast more menacing than a housefly.

OK, it’s not like I didn’t know how to kill bugs. In theory, it’s simple.

You step on them. Or spray them with poison. Everybody knows this. But the act seemed daunting.

Impossible, even.

I was faced, for the first time, with this seemingly hopeless task a mere 48 hours after moving into my new single-person pad.

I stood in my living room with a failed marriage under my belt. A mountain of unopened cardboard boxes by my side. And a big. red. wasp! trapped between my balcony screen and sliding glass door.

I was also surrounded by friends who were equally inept in this field. How pathetic. Four grown adults with moderately quick reflexes who had undergone far worse than a run-in with a bug with a stinger attached to its rear.

Yet, there we were, powerless.

I’ll spare you the details, but just know that after some frantic knocking on neighbors’ doors, a tsunami’s worth of Windex, some drenched wings, and one of those electric bug zappers that resembles a tennis racket, the insect was sent to its grave.

Sayonara, sucker! Arrivederci, dude! R.I.P., my guy!

We popped two, maybe three, bottles of reasonably priced champagne. We sipped from acrylic margarita glasses that I’d picked up from a resale shop since all of my coupes and snifters and chipped vintage mugs were buried in a box somewhere. We drank to the fallen insect and his (hopefully) fulfilling insect life. We toasted to singleness. Not the sad kind, but the kind filled with boundless freedom and opportunities. We raised a glass to my new bedroom with

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floor-to-ceiling mirrors. And we knocked brims to bravery.

Once the bottles were empty, and the sun had set behind the massive catalpa tree on my street, my friends went home.

Here, in the quiet of my kitchen, as I rinsed the sticky from my fingers and lapped water from the faucet like a Saint Bernard, I was confronted with the fact that there were so many things that I didn’t know how to do. I didn’t feel brave.

I felt disheartened and, frankly, a little dumb.

Now, I’m not talking about things like contorting your limbs during Ashtanga yoga or mastering falconry. I’m talking about the tasks you may automatically hand off to someone else. It’s part of the balance. The yin and yang. The “I’ll make the cheesy cornbread from scratch because you can’t follow a recipe to save your life” to the “You make the chili because every time I

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dice an onion my eyeballs turn into Niagara Falls.”

My gut instinct was to send a distress signal and attract a savior who could fulfill these shortcomings. But I didn’t. I stood in my kitchen, wiped the water from my chin, and made a list. I would face this head-on.

Things I would learn how to do: Kill bugs. Make an over-easy egg without breaking the yolk. Drive

I would train. I would become the bug-slaying equivalent to Bruce Willis in Die Hard. my car through the car wash at the gas station. Sew on a button. File my taxes.

Squashing bugs landed at the top of my list because, for starters, it wasn’t tax season. But also, this skill seemed imperative to my mental and physical well-being in the way a perfectly runny yolk wasn’t. (Plus, scrambled eggs are subjectively just as good.) Insects can harm you. They can bite and pinch and sting you. Some can even burrow in your ears.

And I was not about to offer up an auditory canal to a family of creepy-crawlies.

I would train.

I would become the bug-slaying equivalent to Bruce Willis in Die Hard. No, Bruce Willis in The Fifth Element. No! The Last Boy Scout.

Oh, heck, Bruce Willis in basically any one of his movies except Look Who’s Talking because he plays a baby in that movie and the only

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thing babies are capable of slaying are their parents’ sleep cycles. And diapers.

Just as predicted, intruders came. One by one, they infiltrated my fortress. They slinked and scurried and fluttered. Sometimes they invited their buddies along.

There was a cockroach the size of a small child’s foot, a few hairy spiders, a beetle (who was actually very cute, so I scooped her up and placed her outside). There were moths and mosquitoes. Fortunately, no bees. And really, anybody who kills a bee should be sent to a high security prison. (Don’t squash bees. We need them. They help plants grow.)

I was getting stronger. Braver.

More efficient. And by the time the black-and-yellow wasp appeared in my kitchen, I had a laundry list of bug encounters in my back pocket and a new sense of self-confidence to show for it.

The insect didn’t rattle me the way it would have a few years prior.

I remained collected, considered my options, and took action. While the bug’s fate was a dismal one, and I was momentarily struck by a pang of guilt, I believed, sincerely, that I’d made the right decision.

And in this moment, I felt grateful.

Grateful for everything that had brought me here. I’d not only conquered my fear but also realized that I was capable of more than I’d ever imagined.

Now, instead of listing my inadequacies, if I’m faced with something daunting, I inhale super deep, exhale with the force of leaf blower, and try.

Eventually, the trying will lead to doing, and before you know it, you’re sliding a perfectly cooked over-easy egg onto a crispy slice of toast. (I haven’t mastered this yet.

But I have faith that one day I will.)

Catherine Downes is an editor at this magazine. Share all of your scariest bug stories and big little victories with her at catherine. downes@paceco.com March 2020 Southwest 55

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Amanda Shires’

country supergroup, The Highwomen, skyrocketed to the top of the charts last year.

The fiddle-playing singer-songwriter has no plans to come back down.

by MELISSA FLANDREAU photography by DAVID Mc CLISTER

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the barn-turned-studio space at Amanda Shires’ home outside Nashville, Tennessee, feels like creativity come to life.

Gig posters dot the walls, colorful rugs line the floor, and the candle count clears double digits. The room is filled with instruments, including a guitar once owned by Leonard Cohen (bought by Shires, a self-described “disciple”) and an antique piano she admits could use tuning.

There’s the stage, of course, backdropped by faux stained glass windows that were tour props for

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her husband, the musician Jason Isbell. The disco balls on the ceiling come with a dozen different light settings—“We’re halfway there, don’t worry,” she says, flipping through them all—and tiny black boxes are stuffed with notecards covered in lines and lyrics.

There’s a makeshift painting studio, with easels set up next to windows that overlook the porch and the house Shires, 37, shares with Isbell and their 4-year-old daughter, Mercy. Somewhere, there’s an almost completed book of poetry that

Amanda Shires lounges in her studio on Jan. 26.

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she’s been working on for the past two or so years. (She’s not putting pressure on herself to finish it, though. “I’m not like that person saying, ‘I’ve got a book that I’m releasing.’”)

The space is moody and atmospheric, the sort of place you picture inspiration striking. And throughout Shires’ decades-long career, inspiration hasn’t typically been in short supply.

Since getting her start in the music industry as a 15-year-old playing fiddle with the Texas Playboys and then with Billy Joe Shaver, she’s

recorded and toured with the Grammy Award– winning Isbell and his band, the 400 Unit, played alongside the legendary John Prine, and released five solo albums. In 2018, the native Texan released To the Sunset, which earned a nod for Best Album at the Americana Music Honors & Awards (she lost to Prine’s The Tree of Forgiveness Forgiveness) and marked a departure in sound from her earlier work.

Shires had written her previous album, My Piece of Land, while pregnant with her daughter.

A reflection on home, the collection of songs has a quieter feeling, with a more stripped-down sound.

To the Sunset is moodier and more ethereal.

“Sonically, I wanted the atmosphere to be variations on sunset sounds—there’s a lot of wind sounds and effects done to the violins and guitars that make it more rock ’n’ roll,” she says, West Texas still ringing in her voice as she sits in the studio’s tiny kitchen on a stool borrowed from the painting area. Rolling Stone compared the result to “Radiohead and Kate Bush jamming with the Band inside a space shuttle.”

In 2019, Shires launched a new project alongside Brandi Carlile, Natalie Hemby, and Maren Morris that turned Nashville and the music industry on its head. An all-female riff on The Highwaymen—the supergroup of Johnny Cash, Waylon Jennings, Willie Nelson, and Kris Kristofferson—

Sonically, I wanted the atmosphere to be variations on sunset sounds.

The Highwomen blasted country stereotypes and punched back at what’s long been a male-dominated industry.

The band released their self-titled album last September, watching as it debuted at No. 1 on the Billboard Top Country Albums chart and No. 10 on the Billboard 200. The 12-song record, which includes a gender-flipped version of Jimmy Webb’s “Highwayman,” centered women and their stories.

As Carlile later put it, The Highwomen aren’t an album or a band. They’re a movement.

Shires still remembers the moment that set the movement into motion. Back in 2016, while touring in a van for My Piece of Land, a broken aux cord led her to listen to top 40 country. She wrote down the name and artist of each song she march 2020 southwest 59

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heard—a list she still has—and of the 22 she jotted down, only two were women.

It was both a sobering and aggravating exercise. Shires thought of her daughter, Mercy, not quite a year old at that point, and wondered what would happen if she grew up and gravitated toward what was played on the radio.

It stuck with Shires. “Days more go by, and I was thinking of what I could do to make it different in case she does go that route,” she says. “I thought to myself, Self, I’m going to make a band and we’re going to be called The Highwomen.”

Shires called her producer, Dave Cobb, whose client list reads like a who’s who in country music—Chris Stapleton, Sturgill Simpson, Zac Brown Band—and explained her plan. She wanted to start an all-female group that would sing about more than what women were “allowed to sing about.” No unrequited love songs, no needy songs, no sassy songs. “I was thinking more about Maybelle Carter and singing songs that tell a story, that you could learn something from,” she says.

Cobb suggested she reach out to Carlile, whose Grammy Award–winning album By the Way, I Forgive You he’d produced. Shires was reluctant at first—“I wasn’t going to cold-call Brandi Carlile”—but ”—but after Cobb orchestrated a meeting before Carlile’s set at Nashville’s The Basement East, the pieces began to fall into place. Grammy Award– winner Morris and veteran songwriter Hemby, who’s penned hits for artists from Blake Shelton to Kacey Musgraves, rounded out the roster. And on April 1, 2019, The Highwomen made their live debut at a fitting place: Loretta Lynn’s 87th birthday concert at Nashville’s Bridgestone Arena.

It’s not that Shires was or wasn’t expecting The Highwomen to be successful. She’s the first to admit that you can never know the trajectory of any project. But she thinks the group couldn’t have happened at any other time, that maybe the reason recording together felt so natural is because the band was meant to be. “It takes a lot of frustration and strength to stand up for yourself and stand up for others,” she says, her hands waving as she describes the circumstances that sparked the band. For Shires, The Highwomen’s warm reception was a sign, validation of her desire to change the industry and shatter stereotypes. “What it does say to me is that we’re not the only ones that feel like we have voices that need to be heard.”

That conviction will stay with her on her latest solo tour, Atmosphereless, which kicked off in early February. As she tries, carefully, to encompass what the tour name means, she pulls out her phone, where she’s typed out impressions—“I have a lot of feelings scrambling around”—as they’ve come to her. “It’s a lot to do with the opposite of

fear, and the opposite of fear is curiosity, really,” she says. “It’s about exploring yourself and facing your fears and not being afraid to fall down.”

If To the Sunset was about acknowledging your past and moving forward, then Atmosphereless is about moving up, moving beyond.

A self-described curious person, Shires carries that attitude into her life outside of music. In 2017, she completed her MFA in creative writing, with a focus in poetry, and she recently started painting at her mother’s suggestion. “The more you show up for yourself, the more growth you have,” she says.

It’s an idea that’s echoed in The Highwomen, which Shires describes as being “about lifting each other and being there for one another.” To further that mission, members of the group have discussed the idea of settling in to play several nights at select venues. That would allow more Highwomen to step in—artists who weren’t able to join the group the first time around. Residencies would also let Shires and others offer songwriting classes for kids or work with organizations like She Is The Music, which aims to empower female creators. later this month, she’ll take the stage at Luck Reunion, the music festival hosted by Willie Nelson at his ranch outside of Austin. She’ll play both a solo set and with John Prine, who’s become a friend and mentor. “He is one of those people who is the same person onstage as he is offstage, and I identify with that a lot,” Shires says. “Because, you know, a lot of people put on a mask for the work that they do. If he has one, I’ve never seen it.”

Her taste for collaboration extends outside of country music—she names Radiohead’s Thom Yorke as an artist she’d like to work with. And she hopes to one day get top billing at Red Rocks Amphitheatre, Colorado’s iconic open-air live music temple. (She played there with Isbell and David Crosby in September.) She wants to have another tour bus so she can travel with her daughter on her solo tours. “But like I always tell her and Jason, the actual place where our beds and our cars and our things are, that’s not my house,” Shires says. “My home is wherever Jason and Mercy are.”

But, most simply, she wants to do what she’s always done: create, whether through her voice, pen, or paintbrush. And when she plays her newest song, “Deciphering Dreams,” in her studio, it’s clear inspiration is still in strong supply. “I just want to keep making things,” Shires says. “I feel like playing music and being on stage is where I’m supposed to be.”

Melissa Flandreau is an editor at this magazine.

Share what’s on your current playlist with her at melissa.flandreau@paceco.com.

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It’s about exploring yourself and facing your fears and not being afraid to fall down.

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Twenty Reasons

Why We

LOVE the Sound of

2020 New tunes! Cool venues! Fun podcasts! Great record stores!

This year, we’re all ears.

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Artists We’ll Have on Repeat All Year

1

Tank and Tank the Bangas

In a year when genre seems deader than ever, it’s fitting that a band this uncategorizable was nominated for the Grammy Award for Best New Artist. The group borrows from soul, funk, hip-hop, spoken word poetry, rock, and Disney musicals to build a multilayered sound too big and joyful to fit in any tidy

boxes. Only problem is these best “new” artists have been lighting up stages, from their hometown of New Orleans to the offices of NPR (do yourself a favor and look up their 2017 Tiny Desk performance), since way back in 2011.

Many great musicians are ahead of their time. Fortunately for the world, the times are catching up to Tank and the Bangas.

Listen: “Ants,” off the 2019 album Green Balloon

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MUSIC CITIES TO TUNE IN TO K ANSAS CIT Y, MO

5

Expansive and well-stocked, Josey Records has multiple listening stations to test out whatever record catches your eye.

PHOTOGRAPHY BY GUS BENNETT JR. (TANK AND THE BANGAS), DAVID MCCLISTER (BRITTANY HOWARD), ALYSSE GAFKJEN (KATIE PRUITT)

2

Launching this spring, KWJC is a campus radio station for William Jewell College that’s dedicated to playing classical music full time.

Brittany Howard

With her band Alabama Shakes, Howard made music so rich, emotional, and warm you could practically feel it wrap you in a hug as it came out of the speakers. Last year’s solo debut, Jaime, was both more personal and more expansive, its psychedelic soul and searching lyrics proving her ambitions go far beyond Southern comfort.

Listen: “Stay High,” off the 2019 album Jaime

3

6

Natalia Lafourcade

The 2010s were the decade American listeners fell for Latin music, a love affair that seems likely to continue in the 2020s. Lafourcade’s vivid Spanish-language pop is more traditional than the reggaeton-inflected hits that have dominated U.S. charts, but in mining the folk history of Latin music, the Mexican singer shows us how the classics never go out of style—they only get reinvented.

Listen: “Nunca Es Suficiente,” off the 2015 album Hasta la Raíz

SEAT TLE

7

4

Local staple Sonic Boom Records has an impressive selection of records and hosts in-store performances from up-andcoming bands.

Katie Pruitt

The Georgia native was probably always destined to move to Nashville, where her frank and evocative storytelling, yearning voice, and expressive guitar playing place her in a lineage of artists who made it big in Music City. If you haven’t heard much of Pruitt yet, 2020 is likely to be the year that changes. Pruitt’s highly anticipated, unflinching debut album, Expectations, dropped on Feb. 21, and she’ll follow up her spring solo tour by supporting City and Colour at 10 shows around the country.

Listen: “Loving Her,” off this year’s Expectations

8

Alternative and indie rock radio station KEXP’s award-winning website contains a treasure trove of in-studio live performances, playlists, and podcasts.

NEW YORK CIT Y

9

A1 Records, though small, is a cozy and well-organized spot in the East Village, perfect for audiophiles looking for vintage vinyl.

10

Known as Hot 97 to listeners and rap fans who’ve heard it in countless verses over the years, WQHT is the country’s most influential hiphop station.

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11

Icon Music Center

It’s never too early to start planning where you’ll see your next show, and this new Cincinnati venue should top your list. Set to open in the fall, the Andrew J. Brady Icon Music Center will feature an indoor and outdoor stage and is named for a beloved local teacher, the late Brady, who worked at the elementary and high school level for decades.

12

Jazz TX

San Antonio might not be the first place that comes to mind when thinking of jazz hotbeds, but this intimate venue in the city’s Pearl district has an unbeatable atmosphere.

Along with its eponymous tunes, Jazz TX’s calendar also regularly features swing and salsa music.

14 13

▲ High Water Festival

In 2017, folk duo Shovels & Rope launched a music festival in North Charleston, South Carolina, as “a celebration of music, food, and libations.” Husband-and-wife team Michael Trent and Cary Ann Hearst curate the offerings and are among the headliners. At this year’s fest, held April 18–19, attendees can also jam to artists like Wilco and Mavis Staples.

14

Merriweather Post Pavilion

Nestled in Symphony Woods in Columbia, Maryland, this Frank Gehry–designed amphitheater is all about beauty: a stunning surrounding landscape of trees paired with equally impressive acoustics. Oh, did we mention the backstage pool for performing artists?

MUSIC PODCASTS TO PRESS PLAY ON 15. Musicians from Metallica to Meek Mill break down their songs in the popular podcast Song Exploder. / 16. I Only Listen to the Mountain Goats, co-hosted by the band’s own John Darnielle, is about much more than one group’s music. / 17. Dissecting the scandals of famous musicians, Disgraceland is perfect for anyone who loves true crime and music.

PHOTOGRAPHY BY NATHAN ZUCKER (HIGH WATER FESTIVAL), MARY LAYNE STRIEBER (JAZZ TX), DANIELLE LAVIS PHOTOGRAPHY (MERRIWEATHER POST PAVILION)

Places to Find Awesome Live Music

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Liked this album in 2019?

Walk Through Fire

The Wizrd

Outer Peace

This soulful country debut paired stories of loss and healing with steel guitars and jangly hooks.

The rapper’s seventh studio release kept up his string of albums that hit No. 1 on the charts.

These upbeat dance songs go deeper than the “chillwave” movement Toro y Moi helped pioneer.

▼

▼

▼

19

20

by Future

Try these in 2020.

18

Saturn Returns

Culture III

by Toro y Moi

The Slow Rush

by The Secret Sisters

by Migos

by Tame Impala

Harmonizing sisters Laura and Lydia Rogers recorded their latest album, which grapples with overcoming trauma and celebrates new motherhood, with the prolific Brandi Carlile.

The group behind some of hip-hop’s most undeniable hits is expected to return.

All good things (like, as of press time, a release date) come to those who wait.

The long-anticipated follow-up to 2015’s Currents is steeped in funk and melodic psychedelia, which should prove irresistible to both indie snobs and pop music fanatics.

20

18

19

PHOTOGRAPHY BY ALYSSE GAFKJEN (SECRET SISTERS), KEVIN MAZUR/GETTY IMAGES (MIGOS), FRANK HOENSCH/GETTY IMAGES (TAME IMPALA)

by Yola

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LIGHT OUTPUT EQUIVALENT TO HID 100 WATT METAL HALIDE/HPS

COST TO OPERATE sol LED $0.00

“BRIGHTER” SL-30-WATT

250 WATT METAL HALIDE/HPS

$0.00

$148.51

“BRIGHTEST” SL-50-WATT

400 WATT METAL HALIDE/HPS

$0.00

$230.57

sol LED MODEL

“BRIGHT” SL-8-WATT

COST TO OPERATE HID EQUIVALENT* $47.30

* Operating one light 12 hours per day / 7 days per week at 11.5 cents per kWh

143 EAST MAIN STREET | LAKE ZURICH, IL 60047 | 800-553-2112 | info@oeo.com

oeo.com

affluent media.indd 7

2/12/20 9:42 AM

RESTAURANT OF THE MONTH

Tampa, FL DONATELLO

232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 18 consecutive years, 2000-2018. Editor’s Note: The Finest in Tampa Bay. Try the Osso Buco and the Filet Mignon, they are over the top!

FRESH HOMEMADE PASTA! www.donatellotampa.com Guido learned his trade at Savoy Hotel in London and Hotel des Bergues in Geneve, two of the top restaurants in Europe, and with the acquired experience he then opened restaurants in London and Venice. In 1984 he opened Donatello, in Tampa. Take a tour of a traditional Italian restaurant and step inside Donatello: stucco arches, tapestries, gold-leafceiling tiles, bouquets of roses on every table, everything contributes to create a feeling of warmth and romance. The Italian staff, donning fine tuxedos and enticing Italian accents, welcome you into the rose colored atmosphere and the rich aromas of pastas, seafood and more. You’ll be welcomed and catered to from the first sip of wine to the exquisite culinary creations, right down to the roses you’ll receive at the end of your experience. Donatello’s motto is “quality and tradition” you’ll see for yourself that hospitality in Italy has ancient roots.

Anaheim / Los Angeles ANAHEIM WHITEHOUSE

- Modern CAD CAM - 15 ton to 2,000 ton - Mold Flow Analysis - Prototypes/Models within 2 weeks - Full Engineering and QC Staff - No Job Too Small - Welcome Existing Jobs to Quote - Hot Stamping - Sonic Welding - Complete Assembly -

Our firm is seeking new projects!

We are willing to amortize tooling overproduction runs, and offer no charge for tooling on high production runs.

Nominal terms for parts is net 60.

We offer the best prices and great service!

113 Railroad St. • Elroy, WI 53929 • WWW.NTMUSA.COM

I TA L I A N S T E A K H O U S E

887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2018. DiRona Since 1988. Zagat Rated Excellent, 2018. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com

Disneyworld / Universal / Orlando, FL CHRISTINI'S

ChrisChristini’s 7600 Dr. Phillips Boulevard • 407.345.8770 CHRISTINI’S CHRISTINI’S IS ONE OF THE MOST AWARDED Ristorante Italiano ITALIAN RESTAURANTS IN THE UNITED STATES. Here’s what our customers say: “Christini’s is the best, hands down.

The place, the atmosphere, the service, wow! You feel special from the beginning” “Great atmosphere, incredible service and the food was just spectacular. The wines they had were just great too. It was amazing. I'll go again for sure next time I come to Orlando” “Classy, exceptional service, delicious food and traditional dining are several of the words I can use to describe this gem”. www.christinis.com

Ft. Lauderdale / Boca Raton, FL / Aventura CASA D’ANGELO

Ft. Lauderdale: Sunrise Square Plaza,1201 N. Federal Hwy. - 954.564.1234 Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Aventura (North Miami Beach) 2906 NE 207th Street - 305.699.5500 Wine Spectator Best Award of Excellence, 2015.

Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com

(608) 462-5066 • Fax (608) 462-8950 • ntm@centurytel.net Info 1-800-448-7544

affluent media.indd 8

Advertorial

1/28/20 1:53 PM

Fun!

Twenty-One

BY DOUG PETERSON 1

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A puzzle for starters. Answers on page 98

Across

1 Rock concert

boosters 5 Softball glove 9 Misplaces 14 Tedious talker 15 Mind ___ matter 16 Chaperone, usually 17 1986 film that takes its title from a Ben E. King song 19 Sealy competitor 20 Jekyll’s evil side 21 Toon skunk Le Pew 23 In support of 24 TV display divided in two 28 Monopoly token since 2013 31 “Lost wages,” for Las Vegas, e.g.

32 Use a swizzle stick 33 Periods of history 35 “And make it snappy!”

60

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Easy Crossword

22 Some desktops 25 Part of a Hawaiian

46

38 Texas A&M athlete 41 Respond to a

great joke 44 Glossy fabric 45 Letter-routing abbr.

46 Math branch, briefly 47 ___ bargain 49 Figure skater Midori 51 NYPD ranks 52 Study hard 56 Mineo of Exodus 57 Like an auto mechanic’s rag 58 Bumblers 61 ___ code (virtual coupon) 63 Casino card game, and this puzzle’s theme 67 Model/actress Kate 68 Two in a row?

69 Berry touted as

a superfood

70 Iconic 71-Across

riveter

71 Band of Brothers

setting, briefly

72 Superman’s

adopted surname

Down

1 Six-pack muscles 2 Street light circler 3 Say grace, say 4 Drops in a mailbox 5 The Sopranos group 6 Trellis climber 7 Entice 8 Hammock holders 9 Game similar

to paintball

10 Tribute from a poet 11 1963 hit for the

Beach Boys

12 “Tiny Dancer”

honeymoon, perhaps 26 Prefix with -gram or -matic 27 Asterisk’s key 28 Cars for hire 29 It flows in ríos 30 Experimental plane flyers 34 Beach house support 36 ___-country (music genre) 37 Spot for a hibachi 39 “What’s ___ for me?”

40 Fragile juggling props 42 Corresponding exactly 43 Old-fashioned preposition 48 Tuna at sushi bars 50 “Enough! I get it!”

52 Marx Brother with a horn 53 Arm joint 54 Corporate regulation 55 White’s longtime game show partner 56 Cowboy boot jangler 59 What an emoticon represents 60 Read electronically 62 Me, in Marseilles 64 Pop singer Grande’s nickname 65 CBS drama that had three spinoffs 66 Model builder’s package

singer John

March 2020 Southwest 77

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2/11/20 9:13 AM

DISCOVER TENNESSEE SPECIAL ADVERTISING SECTION

DISCOVER TENNESSEE

Musical heritage, American history, regional flavors, and natural beauty make Tennessee a singular destination. Isn’t it time to see all the Volunteer State has to offer? By Susan B. Barnes

barbecue is synonymous with Tennessee, and some of the best in the entire state can be found in Nashville.

Family-owned and -operated in The Gulch neighborhood, Peg Leg Porker prides itself on the homemade recipes that have been developed by owner and pit master Carey Bringle throughout his 30-year career.

One look at Peg Leg Porker’s menu and your eyes—and stomach—will immediately be drawn to the dry-rubbed ribs, which are served in half and full racks and rank as the restaurant’s No. 1 entree. Before the ribs arrive, be sure to start off with the Memphis Sushi, a sausage and cheese platter.

Afterward, finish with a peach, apple, or chocolate pie.

To help guests wash down their barbecue, Bringle developed his own Peg Leg Porker Straight Tennessee Bourbon, available both in the restaurant and in bottles to purchase and enjoy at home. Speaking of enjoying at home, if you’re craving those dry-rubbed ribs once you’ve left Tennessee, there’s no need to fret: The ribs are available for delivery right to your kitchen.

Not one to rest on his laurels, Bringle is planning to open a new restaurant featuring a Texas-style and familyfriendly menu in Nashville’s The Nations neighborhood this fall.

see how sweet it is

when standard candy co.

introduced the Goo Goo Cluster in 1912, the family-owned operation couldn’t have known that the Southern confection would still be a Tennessee favorite more than 100 years later. The recipe of America’s first combination candy bar (with more than one principal ingredient like caramel, chocolate, or taffy) hasn’t changed in all that time. Today, it still combines caramel, marshmallow nougat, fresh roasted peanuts, and milk chocolate into a sweet treat that’ll have you hooked in one bite.

In downtown Nashville, the

From the pulled pork sandwiches to the ribs, everything at Peg Leg Porker is mouthwateringly good.

flagship Goo Goo Shop and Dessert Bar has a wide variety of different Goo Goos to stock up on. Visitors can also stay awhile and enjoy a sundae or milkshake while watching premium Goo Goo Clusters be made by hand in the glass-encased confectionery kitchen.

If you’re a DIYer, sign up for one of the chocolate experiences, which are offered most Fridays, Saturdays, and Sundays, and get behind the bar to make your own clusters.

If a craving strikes once you’ve finished all the candies stashed in your suitcase, don’t worry. Simply order from the online store and have your favorite Goo Goos delivered.

PHOTOGRAPHY BY ALYSSA COX

get a taste of tennessee

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2/4/20 10:27 AM

DISCOVER TENNESSEE SPECIAL ADVERTISING SECTION

be cyber secure

are filled with stories about security and data breaches at big box retailers and online websites, resulting in financial and personal information being leaked. Considering our reliance on technology today, it’s more important than ever to keep yourself and your business safe when it comes to your cyber and online presence.

“With data breaches, businesses need to know when passwords were exposed so they can take a proactive approach to changing them and never using them again,” says Charles Henson, managing partner with Nashville Computer.

That’s where Password Guardians comes in. The new subscription service alerts subscribers when one of their passwords is found listed for sale on the dark web. By taking a proactive approach, businesses can prevent their financials, employee records, company data, and customer information—including social security numbers—from falling into the wrong hands.

“We want to ensure people understand that this service is available and that they should have good password hygiene, including never using the same password for more than one website or login,” Henson says.

explore history

on April 4, 1968, Dr.

Martin Luther King Jr. was assassinated at the Lorraine Motel in Memphis. In 1991,

the National Civil Rights Museum was established on the site to promote a mission of sharing the culture and lessons from the American civil rights movement. Through its exhibitions and events, the museum explores how this era shapes equality and freedom globally today and “serves as a catalyst to inspire action to create positive social change.”

This year, in light of the 150th anniversary of the 15th amendment and the 100th anniversary of the 19th amendment, the museum is emphasizing voter representation and registration. To do that, the museum will educate visitors on the U.S. census and the importance of being represented, as well as their civic duty to vote in elections.

This summer, The Negro Motorist Green Book, an exhibition developed by the Smithsonian Institution

Nashville’s Frist Art Museum will display works by acclaimed artist J.M.W. Turner through May.

Traveling Exhibition Service in collaboration with awardwinning author, photographer, and cultural documentarian Candacy Taylor, begins a three-year national tour at the National Civil Rights Museum.

The exhibit takes a deep dive into the reality of travel for African Americans in midcentury America and shows how the annual guide served as an indispensable resource for the nation’s rising African American middle class. The exhibition will be at the museum from mid-June through mid-September.

discover art in music city

the vision of Nashville’s family-friendly Frist Art Museum is “to inspire people through art to look at their world in new ways.” One of the ways in which the museum is doing just that is by presenting

PHOTOGRAPHY COURTESY OF THE FRIST ART MUSEUM

at times, our news feeds

80 southwest march 2020

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2/4/20 9:49 AM

LETTING A

USE YOUR PASSWORD

Is worse than letting the person in seat 15a use your

Ta ad ke to a p sa ict ve ure fo of rl t at hi er s !

Are your passwords for sale on the dark web?

To find out: text the word PASSWORD to 474747

or visit

THE POWER

of PLACE. More than a museum, a public square.

There is power in experience.

More than exhibits, lessons.

There is power in knowledge.

S E E . L E A R N . E N G A G E . A C T.

More than events, opportunities.

There is power in connection.

More than history, today and tomorrow.

There is power in moving forward.

More than a destination, a journey.

There is power in purpose.

NCRM ThePowerofPlace7.5x5.125HlfPg.indd 1 F2_tennessee_MG.indd 81

450 Mulberry Street | Memphis, TN 38103

civilrightsmuseum.org

8/23/18 12:52 PM 2/7/20 10:03 AM

FEBRUARY 20— MAY 31

J.M.W. Turner: Quest for the Sublime, an exhibit organized by the Tate in London. This is the exhibition’s sole appearance in the U.S., and it runs through the end of May. Quest for the Sublime includes approximately 75 works of art by Joseph Mallord William Turner, widely recognized as Britain’s greatest painter and considered among the most highly regarded landscape painters in Western art. The paintings, watercolors, and sketches convey the artist’s perception of human emotions and nature’s volatility through extreme contrasts.

Nashville, Tennessee FristArtMuseum.org

J.M.W. Turner: Quest for the Sublime was organized in cooperation with Tate.

This exhibition is supported by an indemnity from the Federal Council on the Arts and the Humanities.

Platinum Sponsor

Silver Supporter

This exhibition is supported in part by the 2020 FRIST GALA PATRONS

Supporting Sponsor

Hospitality Sponsor

Education and Community Engagement Supporter

The Frist Art Museum is supported in part by

J.M.W. Turner (1775–1851). Peace—Burial at Sea, exhibited 1842. Oil on canvas, 34 1/4 x 34 1/8 in.

Tate: Accepted by the nation as part of the Turner Bequest 1856. Photo © Tate, 2019

FC002204-004_Mrr_JMWTurner_SouthwestMag_4.625x4.875.indd 1

1/31/20

celebrate the king

more than 40 years after Elvis left the building, his legacy lives on at Graceland.

Each year, hundreds of thousands of fans from around the world visit his home, and 9:26 AM to enhance their Graceland experience, the property has expanded in recent years.

For an up-close look at some of the King’s most prized possessions, explore the Graceland Exhibition Center, which opened in May 2019.

At Elvis Presley’s Memphis, a state-of-the-art entertainment and exhibit center, fans can experience the events, sights, and sounds of the city that inspired him. And for fans who want to stay within steps of Elvis’ beloved home, The Guest House at Graceland, a luxury hotel, has 450 rooms and suites.

For live music, check out Graceland Live. Past performers include Tanya Tucker and Elvis Costello, and Cake plays March 20.

& w e n L L a

D e z I S g KIn

Experience raceland Elvis Presley’s G never before. in Memphis like ttractions.

There are more a es.

More great stori .

More live events r, taste, More to see, hea ever before. and explore than

GRACELAND.COM

© EPE. Graceland and its marks are trademarks of EPE. All Rights Reserved. Elvis Presley™ © 2020 ABG EPE IP LLC

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800-238-2000

2/7/20 1:41 PM

LUNCHBOXWAX: A BADASS BRAND IN SEARCH OF BOLD LEADERS

How does a brand devoted solely to body waxing keep producing fresh headlines and storefronts? The secret is in the culture.

LunchboxWax doesn’t do inauthenticity. When CEO Debi Lane founded the body waxing brand in 2010, she knew there were others in the wax-only industry, and one big brand dominating the space at the time, but that didn’t make her shy away. In fact, she leaned in. She knew that there was room and a need for a brand that was built with one main focus – its people. “We knew we had a superior waxing method to our competition, but what we wanted to do was humanize the guest experience and empower our workforce – that is what was missing out there.” And that was the birth of the LunchboxWax culture. “Make no mistake,” Lane says, “we are passionate about our culture, but we are equally focused on the business side. Hair keeps growing and we keep ripping it out – it’s a good business model!”

“When we meet with potential franchisees, we’re clear that they need to truly buy-in,” says Lane. “From one community serving another, to honoring all bodies, to our culture of beauty, collaboration, and purpose, what we hear back is pure excitement. They understand that we are building something very special – a movement! With what other brand can you embrace tenets like that?”

That uncompromising spirit has paid off. Listed as one of the country’s fastest-growing franchises, with write-ups in Entrepreneur and the New York Post, and a turn-key model with modest start-up costs, LunchboxWax is poised to tap the $14B waxing and salon market. But the proof resides at the ground level.

“Our franchise partners strive to be a positive force in their communities, personally and

professionally,” says Lane.

“And our commitments are paying off, from our guests to waxologists to franchise owners, I’ll gladly stack our reviews against any other brand.”

Potential partners are lining up. Before they decide to join the LunchboxWax family, Lane encourages them to visit a salon. She cites: “We want them to feel what we are talking about – what makes us stand apart from our competition.

Once they experience our waxing technique and vibe, they’re hooked – just like our guests!”

“We instantly thought it’d be a fit for our community,” says Bridge D’Urso, a franchise partner in Oregon. “Then I went into one of the salons to see for myself, and there was no doubt this would be my next adventure.”

“Our mission has remained the same since our inception: be bold, be real, and success will follow.”

- Debi Lane, Founder and CEO

Fellow franchise owner Neal Habas agrees: “Walk into any salon, and the competence and kindness is palpable. The energy resonates and tells a great story. It’s natural to want to be a part of it.”

With a number of prime territories open, endless opportunity awaits. But as Lane says, “Only the bold need apply.”

Learn more about LunchboxWax franchising by calling 833-426-1198 or visit lunchboxfranchise. com/sw.

This is not an offer to sell or solicitation of an offer to buy. Offers are only made in states where we have complied with applicable law and an offer to sell or a solicitation of any offer to buy a franchise shall be made solely by a Franchise Disclosure Document. All financial information is as shown in Section 19 of the FDD to be disclosed to potential franchisees during the awarding process.

lunchbox wax.indd 1

5/31/19 9:29 AM

FRANCHISES SPECIAL ADVERTISING SECTION

WOMEN TAKE THE LEAD IN FRANCHISING

start at the top with the franchise insiders every year, more women get involved in franchising, says Jill Johnson, who co-founded The Franchise Insiders with her husband, Jack. Women now own more than 1 in 3 franchise outlets in the United States, up from just 1 in 4 a decade earlier, according to Franchise Business Review.

The Johnsons’ no-fee consulting firm helps hundreds

of clients find the franchise opportunities best suited to make them successful. The Johnsons’ compensation comes from commissions paid by franchisors.

For women entering the workforce later in life, investing in a franchise may be more appealing than starting at the bottom of the corporate ladder or launching an unproven

Jill Johnson is the co-founder of The Franchise Insiders.

startup venture.

“Franchising provides a great road map for success for investors of all ages and backgrounds,” Jill says. That’s where the Johnsons shine.

“We know which franchises have the right kind of infrastructure and support ecosystem for each type of client, and we can help them make the right investment,” Jack says.

Along with helping firsttime investors, the Johnsons also assist seasoned franchisees who are looking to diversify and add new franchises to their portfolio. “All of this knowledge base is applied to help everyone find their best franchise match,” Jack says.

Popular franchise categories for women investores include child services, education, health care and senior care, business-to-business services, travel, and real estate.

Owning a franchise allows entrepreneurs to work on their own schedule—you don’t have to miss out on life or on your close relationships with family and friends, Jill says. The financial independence you achieve with business ownership can lead to many rewards.

The Franchise Insiders offers its “Business Builder Assessment” at no cost. The online assessment helps clients see how their skills and interests align with different opportunities. The Johnsons work with clients until they find the perfect match.

PHOTOGRAPHY BY REALITY AND RETROSPECT

Going into business with a franchise allows people to generate wealth, control their own success, and strike a more meaningful work-life balance. By Jim Gold

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2/11/20 9:25 AM

Recession Proof - Million Dollar Franchise Opportunity Experts We’ve helped hundreds of people choose the right franchise.

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

the franchise insider.indd 1

6/27/19 9:52 AM

FRANCHISES SPECIAL ADVERTISING SECTION

PAVE THE WAY TO BUSINESS FREEDOM Many of SealMaster’s products are in high demand as winter turns to spring.

TO SEAL THE deal as a fran-

chisee with industry-leading SealMaster, you’ll need a entrepreneurial spirit.

The company provides training and ongoing sales and marketing support to SealMaster franchisees, who

manufacture and/or distribute pavement sealer and a full line of pavement maintenance products and equipment.

Your desire to take control of your future and realize the rewards of owning your own business is important, says communications director Debbie Petok Hufford.

“Large, protected territories—some are entire states— afford single-unit franchisees incredible income potential,” Petok Hufford says. “Franchisees can also open as many storefronts as their geographic market can profitably bear.”

SealMaster also offers distribution-only franchises.

Sales opportunities abound for franchisees. Pavement maintenance contractors and city highway and street departments often rely on SealMaster as their one-stop source

for pavement maintenance products and equipment.

As winter turns to spring, Petok Hufford notes, pothole patch is also among the brand’s lineup of products.

“The pavement maintenance market is huge,” says Petok Hufford.

Parks and recreation departments use SealMaster’s SportMaster products for tennis courts, running tracks, skate parks, and more. As a SealMaster franchisee, you can offer products, equipment, and training to help entrepreneurs starting their sealcoating contracting businesses.

Franchise opportunities are available coast to coast, along with international distribution and licensed manufacturing opportunities.

And SealMaster products are distributed worldwide.

FRANCHISE BUSINESS OPPORTUNITY

SUPPLY THE PAVEMENT MAINTENANCE INDUSTRY “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.”

Bob Krebs – SealMaster Franchise Owner Charlotte, N.C.

“The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

Allentown, Penn.

Indianapolis, Ind.

SealMaster Franchise Owner

AVERAGE GROSS SALES

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

SealMaster Franchise Owner

SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

F1_franchise_MG.indd 86

*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only. This advertisement is not offering a franchise. An offer of a franchise can only be made by a franchise disclosure document.

New & Existing Territories Available

2/5/20 10:01 AM

FRANCHISES SPECIAL ADVERTISING SECTION

learn to run your own show if you’re ready to call the shots yourself, consider becoming a part of a franchise consulting business that helps others achieve their ambitious entrepreneurial goals through franchising.

That’s just what Alesia Visconti did after 20 years in corporate America, where she worked with people making career transitions. She joined FranServe as a franchise consultant and never looked back. She eventually acquired the company and is now its president and CEO. “We’re not an uptight, structured corporation,� Visconti says. “We take business seriously, but we do have fun,� she says. FranServe’s annual convention is at Disney World, for example. That robust company culture stems from several core values: “integrity is everything; grow or die; teamwork gets results.�

FranServe’s three-avenue strategy guides people becoming franchise consultants, assists clients investing in their own franchises, and assists franchise brands looking to expand.

Women are flocking to the once male-dominated field, Visconti says. Consultants and franchisees achieve work-life balance more easily than they would working for someone else in another field. “Your vibe attracts your tribe,� she says.

FranServe consultants narrow down clients’ fran-

chise choices by helping them assess their interests, investment level, territories, and their desired level of involvement—some may prefer a more hands-on role in a franchise, while others prefer to be an absentee owner.

You’re a coach, an adviser, a matchmaker, and more, all at no charge to your client,

Visconti says. Franchisors pay you referral fees when clients invest. You also connect clients to financing opportunities they might need.

Food franchises remain very popular, Visconti says. “But we have 80 categories of franchises. People don’t know this until talking to a franchise consultant.�

Want Control of Your Career and Future?

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STOP WORKING FOR “THE MAN�

Start working for yourself! )UDQ6HUYH )UDQFKLVH &RQVXOWDQWV EXLOG D ÀH[LEOH OXFUDWLYH KRPH EDVHG EXVLQHVV DQ\ZKHUH LQ WKH ZRUOG E\ KHOSLQJ WKHLU FOLHQWV H[SORUH DQG RZQ franchise businesses. We represent 500 franchises in 80 different industries!

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Career bliss: $ EHWWHU ZRUN OLIH EDODQFH DQG SHUVRQDO IUHHGRP Flexible schedules: )XOO WLPH RU SDUW WLPH LWÂśV XS WR \RX Money: A UHDOLVWLF RSSRUWXQLW\ WR HDUQ D VL[ ÂżJXUH LQFRPH Control: 1R PRUH ORRNLQJ IRU D QHZ MRE HYHU\ IHZ \HDUV A path: $Q H[LW SODQ IURP &RUSRUDWH $PHULFD Satisfaction: 'RLQJ VRPHWKLQJ PHDQLQJIXO DQG IXOÂżOOLQJ Great ROI: One of the best in the Franchise Industry

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F1_franchise_MG.indd 87

2/11/20 1:36 PM

FRANCHISES SPECIAL ADVERTISING SECTION

FULFILL YOUR entrepreneurial ambitions by becoming a travel agent who helps clients achieve their own goals—to see the world.

Cruise Planners, the only travel franchise with an American Express Travel Affiliation, provides comprehensive training and ongoing coaching to help franchise owners grow thriving businesses.

“I was amazed at the amount of support, sales tools, and marketing tools that Cruise Planners provides for us,” says Janice Sinardi, who is in her 11th year as a franchisee in Tampa, Florida.

The technology is “over the top,” says Sinardi, who works from her “full-blown home office” but goes into the commu-

ARE YOU

Happy.

AT WORK?

nity to build her client base, network with other business owners, and attend Chamber of Commerce events.

About 75 percent of Cruise Planners’ 2,500 franchisees are women. “Whether you’re a stay-at-home mom or working full-time, families struggle to find work-life balance,” says Cruise Planners CEO Michelle Fee, a travel agent who founded the company as a working mom in 1994. Owners can maintain flexible work hours and escape the 9-to-5 grind.

They can spend more time with family while traveling to bucket-list destinations.

“The support is amazing,” says Mary May, who launched her Cruise Planners franchise in 2011, the same year she

YES

NO

Cruise Planners franchise owners travel to Machu Picchu as part of the annual top producers’ trip.

Franchsees get many opportunities to see the world.

YOU MUST BE A CRUISE PLANNERS TRAVEL ADVISOR!

got married and moved from Nebraska to Binghamton, New York. There, her husband started a law-enforcement career, and together they started a family.

May works hard in an engaging and challenging business, without sacrificing her personal life. She can also book her own family trips, like one to Disney World for 10 people last Halloween.

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CARE FOR YOUR OWN COMMUNITY NIKKI MAGYAR WAS looking

for a family-friendly franchise that combined hard work with a sense of purpose. She found it with Right at Home, the fastgrowing home care leader.

“They are natural, down-toearth people,” says Magyar, a former hotel executive.

Right at Home gives you the freedom to grow and be successful while also helping you bring meaningful, quality care to families, she says.

Each family has a unique journey. Right at Home tailors its services in a way that allows clients to retain their independence and dignity, while still

getting the care and attention they need. Magyar first encountered the home care industry from the other side. Her grandmother needed home care for Parkinson’s disease, and her husband’s grandmother needed care for dementia.

Launching her Orlando, Florida, franchise felt natural.

Right at Home’s corporate staff and her fellow franchisees made it easy to learn the ins and outs, says Magyar. Her husband, Adam, joined her in the business and manages the office while she focuses on marketing and training.

“I can work ‘mom hours’ and catch up at night, volunteer at school, and pick up the kids, which is very important,” Magyar says, adding that the community knows you’re there to help.

With Right at Home, Nikki Magyar found a business that makes a difference.

“A Right at Home business owner needs to effectively communicate across multiple channels with clients, families, multiple referral sources, office staff, and caregivers,” says Jen Chaney, Senior Director of Franchise Development.

Magyar says her caregivers treat clients like they are taking care of their own grandmother.

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FRANCHISES SPECIAL ADVERTISING SECTION

FOLLOW THE SIGNS TO SUCCESS WOMEN SHAPING THE future of franchising are finding great opportunities with FASTSIGNS. “There is no glass ceiling to break through because you are your own boss,” says Catherine Monson, the president and CEO of FASTSIGNS International. “It is empowering.”

FASTSIGNS provides sign, graphics, and visual communications services to franchisees’ local communities. The company is celebrating its 35th anniversary. With 700 FASTSIGNS locations and expansion in the works, the number of women franchisees is growing, Monson says.

“We have seen a number of franchisees transition their business to their daughters, as

well as more female spouses who have chosen to become active in the management of the business,” she says.

Shawn Glenn and her husband, Mark, took ownership of FASTSIGNS of Carrollton, Texas, in 2011 and now own three more locations in the

FASTSIGNS CEO Catherine Monson has seen her business boom.

Dallas area.

“Becoming a FASTSIGNS franchisee has allowed me the opportunity to own my own business, enjoy financial profitability, and maintain the flexibility I need to raise our family,” Shawn says. FASTSIGNS’ operational resources, training and support, and diligent teamwork have made owning FASTSIGNS centers “the perfect investment.”

Nikki Taheri, with her husband, Brendan Duane, recently converted her two-decade-old business in Bayonne, New Jersey, to a FASTSIGNS center. “Beyond the national brand name recognition, FASTSIGNS gives us access to new resources, immeasurable support, and vendor relationships that allow our business to provide additional services to our customers.”

T I R E D O F T R AV E L I N G ? TA K E F L I G H T W I T H

Franchise Opportunities Available Nationwide W I T H I M M E D I AT E OPPORTUNITIES IN TEXAS Abilene • Laredo • Wichita Falls • Victoria Austin (W Lake Hills) • Nacogdoches/Lufkin

• Monday to Friday, Business-to-Business Hours • Low Staffing Requirements • Professional Business Clientele • Attractive Margins • 50% Off the Franchise Fee for Veterans and First Responders

Text “TakeFlight” to 214-273-1715 to Learn More!

214-346-5679 | mark.jameson@fastsigns.com | www.fastsigns.com 90 southwest yesvember 2016

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FRANCHISES SPECIAL ADVERTISING SECTION

a culture of growth lunchboxwax’s culturefirst climate not only attracts investors, waxologists, and clients. It also steers the company’s growth.

Rosie Keller launched her LunchboxWax speed waxing salon nearly five years ago in Chandler, Arizona, after a career in commercial real estate.

The culture of collaboration, and purpose inspired her.

LunchboxWax offers speedy service centered on soft-wax hair-removal techniques while giving clients a luxury spa experience.

Keller’s community took to the service quickly. Plus, she enjoys the opportunity to give back and pay it forward by helping others learn new business skills.

Heather Dixon was a stay-at-home mom when she discovered Keller’s LunchboxWax salon. She says the salon logo and the company’s culture spoke to her. “It’s cheeky, driven, with purpose,” she says.

Dixon opened her own LunchboxWax. “We wax every body. Two words,” she says.

As LunchboxWax grows and expands, the brand wants to become a movement, says Debi Lane, LunchboxWax’s founder and CEO. “Hundreds of franchise partners and thousands of waxologists work on millions of people every year while representing our culture. It leads to those people passing along positive energy.”

Bridge D’Urso’s two LunchboxWax salons in the Portland, Oregon, area, help her

achieve a work-life balance.

“It didn’t look like that three years ago,” D’Urso says, recalling the daily grind of launching her business. The rewards for her hard work include personal time she can devote to sailing.

She also has time at work to mentor women as they grow into leadership roles. When she started, she envisioned what life she wanted in five years. “I’m not far from that,” D’Urso says.

LunchboxWax’s company culture helps inspire franchisees.

Lisa van Loben Sels says bringing LunchboxWax to Seattle this year complements the physical therapy practice she opened in 2003.

“They really do promote positive culture from the corporate level down,” says van Loben Sels, who also coaches a high school swim team.

“These strong and empowered women give back to the community and help create the next generation of amazing women,” Lane says.

march 2020 southwest 91

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Fun! Warm-Up

Easy

Medium

Hard

Sudoku

BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 96

For more brain-training games from Gareth Moore, visit brainedup.com.

EXPERIENCE THE BEST OF AMERICA’S WORST “A Must for Travelers” —NEW YORK TIMES

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closys.com

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Twice as Full

BY DOUG PETERSON 1

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Magnetic Dry-Erase Whiteboard Panels

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1 Like best friends 6 Capital of Morocco 11 “What’s your plan?”

14 Hood’s weapon 15 Eighty degrees, say 16 Gabor or Mendes 17 Parka worn while

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plowing?

19 The Final Deduction author Stout 20 Almost never 21 Toiling away 22 Minute 24 ___ stick 26 Full of tricks 27 Cask crammed with shiny sheets?

32 Where to see the House 35 Having good circulation 36 Game with a Hello Kitty version 37 2013 No. 1 hit for Katy Perry 38 Discernment 40 Coaches’ headaches 41 Guitar store buy 42 Christian in many pictures 43 Stable sound 44 Sunlight reflected off the cockpit window?

60

51

56

62

Across

August 12, 1998 = VIII XII MCMXCVIII

55

59

A puzzle for experts. Answers on page 98

in Roman Numerals

50

58

Hard Crossword

Your Special Date

47

57

61

48 Database command 49 Bibliography listing 52 Disappointments

for Broadway producers 54 K ind of 56 Days of ___ 58 Runner Down Under 59 Place for error-prone tennis players?

62 Blacken 63 ___ pants (bohemian fashion) 64 Take for the summer, maybe 65 “Speak!” response 66 Welding, for one 67 Positive feedback

Down

1 Doritos flavor 2 Pressing needs?

3 Kelly of Rear

26 Began to fray 28 Charcoal holder,

at times

29 Put a spot on,

perhaps

30 “Are you ___ out?”

31 Down the drain 32 Whine lover?

33 A handful 34 Animated elder

with blue skin

38 Last president with

a mustache

39 Furry sitcom alien 40 Requirement

to compete

42 Soup served with

sour cream

43 Moo ___ pork 45 Wild bunch 46 Insecure person’s

query

get loaded

47 Show up for 50 Brown refreshers 51 Get the word out?

52 Onetime VHS

smoothie ingredient

53 Epps or Vizquel 54 Vague quality 55 Raised, as

Window

4 Where guests may 5 Rare bill 6 Roof supporter 7 Dark purple 8 Oscar winner

Lancaster 9 Spot to check your balance, briefly 10 Take the stand 11 “As requested ...”

12 Top Chef appliance 13 Like artificial fruit 18 Word with science or book 23 Fantasy novel character 25 Engine part

alternative

thoroughbreds

57 Some dairy stock 60 Dinghy need 61 Annoying buzzer

Don’t forget to do our easy crossword on page 77.

1/30/20 2:38 PM

MANILOW AT WESTGATE westgate las vegas.indd 1

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Sudoku Answers Warm-Up

MAR 6 – 21 SEPT 18 – OCT 3

Easy

Medium

Hard

RODSTEWART.COM

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Crossword Answers Stuck? Try these tips, and tweet us yours @SouthwestTheMag #mycrosswordtips.

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Start at the top Try answering the opening “Across” clues first; they’ll give you the first letter of many down clues, making those easier to answer.

Fill in the blanks The clues that include “___” tend to be easier, so tackle those early on.

Tense matters If the clue is in the past tense, for instance, the answer will be, too.

Be aware of abbreviations If the clue is abbreviated, the answer will be, too.

Twenty-One A B S S

M O T H

P R A Y

C A B S E

A G U A I H A R P O

T E S T P I L O T S

S P U R

S M E O N D B D E S P L P U S A T O U I N L E A T T H O I M O O N I E

I T T V E R Y M E P E I T S N S A P T L A A T T I E B O L Y B L A O A R WW I

P C S

L A S E R T A G

U N T O O K O C K S I

O S E S D U L T E R T A F O R E E N I R G G I E H I N G T R I G L T S S A F S J A C K A C A I K E N T

Twice as Full T A C O

C R A B B E T A

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I R O N S

G R A C E

H O T E L B S P A O A R M P E A M S O O M B M U A R R F

T W O F A F I A R N T B A O F R T S C O H A T R

R A F T E R

A C A I

A U R A

B R E D

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B A T U T E R M S T T E W I L L O F F I R Y T E E S N I G H T S O U R I T Y T O F F M L E E Y E

H E R E Y O U G O

O V E N

W A X Y

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L O S T

C O L A S

E R A S E

E W E S

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The Guide GET IN THIS SCENE

Cozumel

PHOTOGRAPHY BY KEN KIEFER 2/ALAMY

1 At Southwestvacations.com, book your flight to Cozumel, our newest destination. Service begins March 7, 2020. 2 Add on excursions and activities, like a guided snorkeling tour where you can swim with southern stingrays. 3 Take advantage of the island’s natural beauty and visit Playa de San Martin or Isla Pasion.

IN THIS ISSUE / 100 Travel Tips / 102 Inflight Entertainment / 103 Beverages / 104 Products and Services / 106 Rapid Rewards® / 108 Go International / 110 Route Map

MARCH 2020 SOUTHWEST

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Travel Tips

Fly Like a Pro

SNACK TIME

Check out these reminders to enjoy a stress-free travel experience.

LIVE CHAT Now live! Open the Southwest® mobile app, login, and use it for questions on the go.

Secure a position in the A1-A15 boarding group with Upgraded Boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks, but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise.

A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la

pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento.

Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the Safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

Always Permitted

Pueden usarse en todo momento dentro del avión Electronic nerve stimulators and other implanted medical devices are also permitted.

Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos implantados también son permitidos.

Pacemakers Marcapasos Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico Electronic Watches Relojes electrónicos Noise-Canceling Headphones Auriculares que aislan el ruido

100 SOUTHWEST MARCH 2020

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BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

Please remain seated when the seatbelt sign is turned on.

With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.

ON A BUSINESS TRIP? With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest.com/ businessselect.

MORE WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

POWER UP Don’t forget to charge your device so you can enjoy our inflight entertainment offerings.

*Price depends on Customer’s itinerary; subject to availability.

Never Permitted Nunca pueden usarse dentro del avión

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies) Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

Samsung Galaxy Note 7 Smartphone

Also Good to Know También es bueno saber DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/ syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte acceso al contenedor de desperdicios.

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) smaller personal item. El límite es de una (1) maleta por persona y un (1) artículo personal más pequeño.

No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com ® to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

PETS All pets must stay inside their carriers and under the seat (not in an unoccupied seat) for the duration of the flight. Todas las mascotas deben estar adentro de sus portamascotas y debajo del asiento (no en un asiento vacío) mientras dure el vuelo. Southwest.com/pets ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard.

Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo.

SEATBELT EXTENSIONS Only seatbelt extensions provided by Southwest Airlines are approved for use onboard the aircraft. Only one seatbelt extension per person is allowed. Solo están aprobadas las extensiones para el cinturón de seguridad provistas por Southwest Airlines para su uso abordo de la aeronave. Se permite una sola extensión para el cinturón de seguridad por persona.

MARCH 2020 SOUTHWEST

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Inflight Entertainment

Getting Connected

100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*

To view movies and select ondemand TV content, download the Southwest® app from the Google Play Store or Apple App Store before your flight.

1

HOW TO CONNECT: SOUTHWESTWIFI.COM

Handheld Devices

Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.

Select SouthwestWiFi from your WiFi network list.

A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from your WiFi network list.

A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

2 Messaging service only allows access to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled.

• Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free Southwest app.

• Pricing information for purchasing WiFi can be found on the Inflight Entertainment Portal.

• In order to provide a topnotch WiFi experience, we prohibit access to certain

high-bandwidth applications and websites, including Netflix, HBO GO®, and telephony applications (VoIP). We also prohibit access to certain obscene or offensive content.

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Beverages

PREMIUM DRINK ON US

Business Select Customers receive a free premium drink† on the day of travel.

Dr Pepper THIS BELOVED BEVERAGE dates

back to 1885, when the drink was first served at Morrison’s Old Corner Drugstore in Waco, Texas. The man behind the fizzy sensation? Pharmacist Charles Alderton. And while the origins of Dr Pepper’s name remain a mystery, it’s no secret that the soda’s blend of 23 flavors has been delighting palates ever since.

COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix • Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail

• Minute Maid® Orange Juice • Minute Maid® Apple Juice • Minute Maid® Pineapple Orange Juice** • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular creamer available ** Beverage available only on flights to/from Hawaii

All alcoholic beverages purchased onboard must be consumed onboard the aircraft.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Summer Shandy ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7) • Kona Longboard Island Lager ($7)*

WINE $6

• Carmenet Cabernet

Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

LIQUOR $7

• • • • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey ® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Deep Eddy Vodka Deep Eddy Ruby Red Grapefruit Vodka • Cazadores Tequila Blanco • Blue Chair Bay Coconut Spiced Rum* * Beverage available only on flights to/from Hawaii

†You must be 21 years or older to drink alcoholic beverages.

According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards® and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

RECYCLING

We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines.

RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

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Products and Services

Need a hand? Southwest® can help you when ...

PHOTOGRAPHY BY MOLCHANOVDMITRY/ISTOCK

... you’re ready for the summer. It’s never too early to start planning your summer travel. Book your next getaway with Southwest Vacations® and save big by bundling your flight, hotel, and rental car.

Southwestvacations.com

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... YOU’RE ON COMPANY TIME. LAST-MINUTE CHANGE? Don’t stress. Business Select® offers the most flexibility of any fare. Southwest.com/ businessselect JUST CAN’T WAIT? Business Select Passengers can bypass long lines with our Fly By® priority check-in and security lanes (where available).*

PHOTOGRAPHY BY EMIRMEMEDOVSKI/ISTOCK (BUSINESSMAN), PHOTOGRAPHY COURTESY OF TURBO TAX (WOMAN)

THINKING AHEAD? Make your travel plans using SWABIZ®, Southwest’s free online corporate booking tool. swabiz.com

…YOU NEED HELP ON THE GO. Have a

question? Open the Southwest mobile app, log in, and go to Chat under Contact Us to get an answer from a live Customer Representative.

... you’re filing your taxes. Earn 1,000 Rapid Rewards® bonus points when you use TurboTax®** to file your 2019 tax return. rapid rewardsshopping.southwest.com/turbotax *For a complete list of available Fly By locations, visit Southwest.com/flyby. **Offer limited to return filings made by April 15, 2020. One bonus per Rapid Rewards Shopping® program member. Additional terms apply. See rapidrewardsshopping.southwest.com/turbotax for details.

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Rapid Rewards

Freddie, Set, Go!

No blackout dates and no hidden fees. We think Rapid Rewards® is the best loyalty program around.

Every year, the Freddie Awards honor the top airline and hotel loyalty programs, and this year, Southwest Airlines® is nominated in six categories. That includes Program of the Year, which we took home for the fourth straight time in 2019, and Best Customer Service, which we’ve been proud to receive for the past seven years. Cast your vote at freddieawards.com through March 31, and check back in April for the winners.

ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 7,500 anniversary points • 4 Upgraded Boardings* per year • $75 Southwest® annual travel credit • 20% back on inflight purchases

Hotels

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

*When available

Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY GRADYREESE /ISTOCK

Earn 50,000 Points

EXCLUSIVE INFLIGHT PORTAL OFFER

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Rapid Rewards Tiers and Companion Pass A-LIST Along with priority boarding, A-List Members receive a 25 percent pointearning bonus, Fly By® priority check-in and security lane access,* a dedicated phone line to answer any questions, and more. Southwest. com/ALstatus

A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus.

Southwest.com/ ALPstatus

COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges** with you for an entire calendar year. South west.com/companion

*For a complete list of available Fly By locations, visit Southwest.com/flyby. **Does not include taxes and fees from $5.60 one-way. Visit Southwest.com/ rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental.

Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2020 Southwest Airlines Co.

Shop, Dine, and More

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more.

Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points and get a special bonus, when you join the Laithwaites Wine Club. Learn more at laithwaites.com/southwest.

Make your points go further.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest. com/pointscenter to get started.

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Go International

WHAT A VIEW

Riu Palace Aruba has five restaurants as well as stunning ocean vistas.

Insider’s Aruba Southwest® serves 14 international destinations, SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwestvacations.com/WinAUA and enter for your chance to win round trip air travel for two on Southwest to Reina Beatrix International Airport, four-night double accommodations at Riu Palace Aruba, and round trip airport/ hotel transfers.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land.

Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.”

1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

No

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied.

• Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise.

• Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger.

• If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed.

• For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

3

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment).

• The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency.

• Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported.

• In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

8 Countries visited on this

2

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties.

Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters.

• Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country.

• Lines 5 and 6 may be left blank if not using a passport.

• On Line 9, enter WN for Southwest, followed by your specific flight number.

• Please read both sides of the declaration.

• Sign at the “X.”

PHOTOGRAPHY COURTESY OF RIU HOTELS & RESORTS (RESORT), ARUBA TOURISM AUTHORITY (FLYING FISHBONE)

including Aruba.

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FLAMINGO BEACH This beach

is located at the luxe Renaissance Aruba Resort, but it’s not just guests who can behold these beautiful birds. Other Aruba visitors can buy a day pass to be part of the fun.

ARIKOK NATIONAL PARK Go on an adventure through the 7,907 acres of this park, filled with breathtaking natural caves, secluded bays, and rock formations made from lava.

PHOTOGRAPHY BY VANWYCKEXPRESS/ISTOCK (FLAMINGO), SERGEYATUNIN/ISTOCK (ARIKOK)

FLYING FISHBONE Get your feet wet at this beach-side restaurant in the small fishing town of Savaneta. Sip on some wine while you enjoy the clear blue water. You can even book a sailing charter on the Flying Fishbone II for an aquatic adventure.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Open to legal residents of 50 United States and the District of Columbia (excluding Alaska), age 21 or older at time of entry. Void where prohibited. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,200. For complete details and Official Rules, visit Southwestvacations.com/WinAUA. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: Apple Leisure Group, doing business as Southwest Vacations, 8517 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on March 31. International air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico.

How to complete this form: • Complete sections 1–6.

• Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico.

How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form.

• Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers.

What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs.

• Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com®.

PACIFIC TIME

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered. * Subject to requisite governmental authorization.

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS

MILWAUKEE RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK

LOS ANGELES (LAX)

LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LUBBOCK

TUCSON

MEMPHIS BIRMINGHAM

DALLAS (LOVE FIELD) EL PASO

LIHUE (KAUAI)

LITTLE ROCK

MIDLAND/ODESSA

HONOLULU (OAHU) AUSTIN

KAHULUI (MAUI) KONA (ISLAND OF HAWAII)

HOUSTON (HOBBY)

HILO (ISLAND OF HAWAII)

Service from SMF to OGG starting 3/7/2020. Service to CZM starting 3/7/20.

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

COZUMEL*

LOS ANGELES

At the new and trendy NoMad Hotel, many rooms come with freestanding pedestal bathtubs so you can soak in the city.

BELIZE CITY

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CHARLESTON

Treat yourself to some ultra fresh seafood at Delaney Oyster House in the city’s historic downtown.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER

ALBANY

BUFFALO/ NIAGARA FALLS

DETROIT

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD LONG ISLAND/ISLIP NEW YORK (LAGUARDIA)

CLEVELAND PITTSBURGH COLUMBUS CINCINNATI

PHILADELPHIA BALTIMORE/WASHINGTON (BWI)

ART IN THE SOUL, FEET IN THE SAND.

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH

CHARLOTTE GREENVILLE-SPARTANBURG

CHARLESTON

ATLANTA

FT. MEYERS

JACKSONVILLE

PANAMA CITY BEACH

ORLANDO TAMPA

FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

The Edison and Ford Winter Estates are a cool way to learn about the inventors.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

SAN JOSÉ

F2_route map_CS.indd 111

PHOTOGRAPHY COURTESY OF NOMAD LA (LOS ANGELES), DELANEY OYSTER HOUSE (CHARLESTON), EDISON AND FORD WINTER ESTATES (FT. MYERS)

RALEIGH/DURHAM

PENSACOLA, FLORIDA

Let’s face it, with beaches this beautiful we know it’s hard to stay away. But, did you know that historic downtown Pensacola, Florida, is quickly becoming the coastal cultural and arts capital of the South? It’s where the natural beauty of the Gulf of Mexico meets the created beauty of artists, musicians, writers, chefs, and more. We know you’re coming for the beach, but while you’re here — take a dip in the art and culture of Pensacola, Florida.

PLAN YOUR TRIP TO “VACATION ARTFULLY” IN BEAUTIFUL PENSACOLA, FLORIDA, AT

VACATIONARTFULLY.COM 2/7/20 2:03 PM

One Question

Catch Alison acting alongside Patrick Stewart in the first season of Star Trek: Picard on CBS All Access.

Alison Pill,

what inspired you to become an actor?

PHOTOGRAPHY BY CATIE LAFFOON

The feeling I got from watching really, really good actors. Growing up, I loved Katharine Hepburn and Cate Blanchett and all of these strong women with powerful voices telling cool stories. I thought, That’s the kind of thing that I would like to do. I started acting when I was 10, and I’ve been with my manager for 22 years, which is a very odd thing.

First, it’s a rarity to have survived with any sanity, let alone still be working together and loving it. I’m very lucky. I don’t know what I’d be doing if I wasn’t acting—I imagine being really happy as some sort of professor.

My favorite thing in the world, besides acting, is to read, so any job that would require me to do that would be pretty fitting.

112 Southwest March 2020

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Protect Your Eyes

FROM BLUE LIGHT Frame # 7810723

By ZENNI

FryEye happens when we’re exposed to too much UV and blue light from digital screens, artificial light, and the sun. Eyes may feel dry, blurry, tired, and irritated. Say bye-bye to FryEye by adding virtually clear Blokz blue blocker lenses to any Zenni frame for just $16.95.

zenni.com/blokz

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