FITTING ROOM (THE SANCTUARY)
Fitting Room Experience
Responsible (The Sanctuary)
Before purchasing an item,the guest may voice some concerns. A Guest Experience Star knows she is responsible for making sure the guest is matched to the right i items!
Continue to the next part of your Guest ExperienceStar training bygoing to building block 17!
Think about it
Have you ever been talking and realized the other person wasn’t really listening? How did you know?How did you feel?
Head back to building block 18 and test your skills!
Tellusaboutit
Now that you’ve checked out the building block training, head over to the TouchPoint 3
Survey to answer the following questions. What arethree things you can do to help guestsinthe fitting room?
Give an example of how you’ll do one of those three things.
Touch point three Guest Experience Star
52
Responsible
Fitting Room Experience
(The Sanctuary)
Touch point three Guest
Time to find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned.
How’d it go?
Howdid you do on your challenge?
What did you learn?
Time to Grab a partner discuss your learnings and show them what you learned!
C omplete the 2nd part of the Try it Out Card.
I’m sure you rocked it!
What was their feed back to you?
You did it!
Timeto move onto your next touchpoint!
Experience Star
53
