F I R S T I M P R E S S I O N
First Impression
Touch point two
Brand AmbassadorOncethe gorgeous window draws a guest in to our store, an associate is there to greet her. A Brand Ambassador uses her body language, personality, energy, and smile to givethe guest an amazing experience.
C ontinue to the next part of your Brand Ambassador training by going to building block 3!
Think about it- go to Brand Ambassador Touch Point 2 Survey
Think about a time you had a shopping experience that was an A+ or a total fail. What made it so good or so bad? How did body language, personality, energy, and smile contribute to your experience?
Head back to building block 3 and test your skills!
Tell us about it
Now that you've checked out the on-line training. What are three changes that you will make to your body language, attitude, energy, and/or smile? Give an example pf how you'll do one of these things to your Leader.
Excellence
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First Impression
Touch point two
Excellence Brand Ambassador
Time tofind your leader. We can’t wait for you to
TryItOut! UsetheTryitOutCards and practice what you learned.
How’d it go?
How did you do on your challenge?What did you learn?
Tell us what you learned in the First Impression Try It Out Survey!
Time to Grab a partner and show them what you learned! C omplete the 2nd part of the Try itOut Card.
I’m sure you rocked it!
What was their feed back to you?
Discus your learnings with your Leader! You did it!
Time to move on to your next touch point!
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