LASTING IMPRESSION
Lasting Impressions
Excellence Operations Expert
Touch point four
Once the guest purchases her items, the associate packages them for her. An Operations Expert shows excellence even in folding and wrapping purchases!
C ontinue to the next part of your Operations Expert training by goingto building block 11!
Thinkaboutit
You buy some cute items at a store, and the associate shoves themin plastic bag. How does that make you feel? What’sthe value of special wrapping and packaging? What do you think it adds to the experience?
Head back to building block 12 and test your skills!
Tell us about it
Nowthat you’ve checked out the building block training, why do little things matter to guests? Why is guest loyalty important?
Head over to the Operations Expert Lasting Impression
Survey Survey to tell us all about it!
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Lasting Impressions
Touch point four
Time to find your leader. We can’t wait for you to Try It Out! Use the Try it Out Cards and practice what you learned.
How’d it go?
How did you do on your challenge?
What did you learn?
Time to grab a partner discuss your learning and show them what you've learned. C omplete the 2nd part of the Try it Out Card.
I’m sure you rocked it!
What was their feed back to you? You finished!
Now you can personalize your certificate available in MILO & get your leader’s sign off.
After you have celebrated you can move onto Guest ExperienceStar. Wayto go!
Excellence
Operations Expert
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Congratulations! Share your success ! You’re a
Operations Expert
#altardstatestar 34
We wantto celebrate with you!!!
