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FROM THE EDITOR
PERRY RICHARDSON
BIG VOICE
Hello and welcome to the latest Edition of TaxiPoint Magazine. In this August 2024 edition we navigate through all the top talking points within the UK taxi industry.
Since I last spoke here, in partnership with TaxiPlus, we’ve proudly launched the very first National Taxi and Private Hire Driver Survey.
Since founding TaxiPoint, I have wanted to launch a neutral survey that captures the real voice of drivers from across the UK. Using this survey I hope the industry can better benchmark what’s working, and what’s not, both on local and national levels.
If enough drivers take the time to share their opinion this can become an important tool used to influence policy change at
Government and local authority levels to make the industry better for everyone.
I’d urge everyone in the taxi and private hire industry to have their say on their industry and also share this survey among their communities.
Away from the survey, I’d just like to also highlight our new video news content channels. Since the Spring launch, our TikTok account has opened up a new engaged audience which has already amassed over 2.1 million video views and has begun building a sizeable return user base. Please be sure to give us a follow!
Be lucky,
TaxiPoint Editor and Founder
HOW HAS THE LEVC TX TAXI EVOLVED SINCE THE FIRST GENERATION LAUNCHED?
It’s been a year since the introduction of the second-generation LEVC (London Electric Vehicle Company) TX black taxi. While its appearance remains largely unchanged, the vehicle has undergone a significant transformation under the bonnet - or more specifically under the floor in this case.
In May 2023, LEVC enhanced its cutting-edge eCity powertrain with a new 34.6 kWh battery unit, increasing its capacity from the previous 31 kWh. This upgrade translates to an additional fourteen miles of driving range under the Worldwide Harmonised Light Vehicles Test Procedure (WLTP), now totalling 78 miles per full charge.
For many London cabbies, this extra fourteen miles may not seem like much. However, it makes a substantial difference in the practicalities of a working shift. As a taxi driver and owner of a 2018 LEVC TX, the extended range represents more than just mileage; it's about shift duration and potential earnings. Even accounting for dead mileage while searching for fares, the additional ten miles of zero-emission travel can yield around £50-60 in revenue,
depending on tariffs and traffic conditions. This enhancement provides more opportunity to complete a shift without resorting to the petrol range extender.
Having driven the new 2023 model throughout July, the improvement in range is particularly noticeable, especially during the warmer weather when the vehicle's battery is more effective when compared to colder conditions.
involves the ramp system, which was upgraded in 2022 and is now standard across all new vehicles.
It’s also worth noting that another subtle but important update to the TX models
Back to the range extender, it remains a crucial component for now, allowing drivers to manage longer shifts without the anxiety of running out of charge.
The taxi industry is still not entirely ready for a fully electric fleet and suits the current technology offered by LEVC. Until a huge range of 400-500 miles is delivered as an option, concerns over chargepoint coverage and the ability to cover a full shift without interruptions remain.
TRADEVIEW
WHAT DO PASSENGERS REALLY WANT FROM BLACK CAB TAXIS?
In an ever-evolving taxi industry, understanding passenger expectations is crucial for both drivers and service providers. While those within the trade often voice their visions, it's equally important to consider what passengers want when hailing a cab. TaxiPoint recently delved into this topic by consulting with Gett, a leading taxi booking app, to gain their insights.
A spokesperson from Gett highlighted some key findings from a recent customer poll. The survey revealed that passengers place a high premium on reliability and efficiency. The exceptional knowledge of London's streets possessed by black cab drivers and their ability to utilise bus lanes were seen as major advantages in ensuring timely and smooth journeys. The quality of service provided by black cabs consistently emerged as a strong point, setting a standard that passengers appreciate.
A Gett spokesperson said: customers list the exceptional knowledge of London’s streets
and the ability to use bus lanes as a clear advantage in meeting those expectations. And they frequently mention quality as a clear attribute of black cabs.”
a little extra for the security that comes with using a regulated taxi service. This trust in the regulatory framework and the professional standards of black cab drivers offers peace of mind that remains highly valued by
“THEY FREQUENTLY MENTION QUALITY AS A CLEAR ATTRIBUTE OF BLACK CABS.”
Beyond the technical aspects of the service, passengers also consider the drivers' demeanour and helpfulness as part of the overall experience. Questions around whether the driver is friendly, accommodating, and willing to assist with luggage or prams are common. This aspect of service can make a big difference in passenger satisfaction and is an area where black cab drivers
s passenger insight, the ideal black cab experience is a blend of reliability, safety, and quality service, delivered by a knowledgeable and courteous driver. As the taxi industry continues to adapt to new challenges and opportunities, the clear blueprint for maintaining and enhancing the reputation of black cabs should feature high on s priority list.
APPEAL IMPACT
LAYLA BARKE-JONES
Q&A WHAT NEXT FOR THE INDUSTRY AFTER LANDMARK APPEAL?
How
will
ICourt of Appeal reversed a High Court ruling that required private hire vehicle operators to enter into contracts with customers when accepting bookings.
Last month, Veezu Holdings Ltd and Delta Merseyside Ltd successfully appealed against this ruling, which Uber Britannia Ltd opposed.
This decision holds substantial consequences for private hire operators, permitting them to maintain their existing business practices without the necessity of forming contracts with passengers at the booking stage. Consequently, this places the VAT liability on the driver, not the operator.
Barke-Jones, Dispute Resolution Partner at Aaron & Partners, who represented Delta Merseyside Ltd to ask more on the topic and what the impact of the appeal will mean to the industry.
Were you always confident of a successful appeal?
“The aim for us and our client in this case has always been to protect passengers and taxi operators alike, and we were confident that we were on the right side of the case, given our understanding and the practice that has been used by the trade for over 45 years. However, litigation is inherently unpredictable, and one can never be overly confident about the outcome.”
this affect private hire operators licensed in London and elsewhere in England and Wales?
“The judgment makes it clear that it has no effect on operators in London at all, because PHVs in the capital are regulated by the Private Hire Vehicles (London) Act of 1998. However, for the rest of England and Wales (except Plymouth), where PHVs are regulated by Part II of the Local Government (Miscellaneous Provisions) Act 1976, the Court of Appeal judgment is a huge victory for the industry. It means that operators in those regions now have the freedom to choose how to set up their businesses (unlike in London). This includes the option to operate as agents for drivers. They will still be subject to the same regulations as operators who choose to contract directly with passengers, but this judgment does not force them to
IMAGE CREDIT: DALL.E (AI GENERATED)
collect and account for VAT on all private hire fares.”
Is there likely to be any more legal action or appeals on this topic?
“It’s difficult to say, because that decision rests with Uber. They have been refused permission to appeal at the Court of Appeal but can still request permission from the Supreme Court. We anticipate that they will seek permission to appeal, and we should find out if that is the case by mid-August. Following this, there will be a period while the Supreme Court, the highest court in the land,
considers whether it will allow Uber to present its case before it.”
Is there still a call being made for marginal or zerorated VAT for those offering taxi and PHV services to help the drivers who remain VAT liable?
“Yes, there continues to be a call for these changes, especially from those in London and those using a
business model that allows them to contract as principal. However, whether the Government will act on these calls remains uncertain, especially in light of the recently highlighted £20bn gap in the public finances.”
The latest taxi and private hire statistics have been released, showing a boom in private hire numbers and a decrease in taxi driver numbers over the last year.
As of 1 April 2024, the total number of licensed taxi and private hire vehicles (PHVs) in England has reached 313,000, with driver licences totalling 381,100. This marks a significant increase in the number of PHVs, alongside a concerning ongoing decline in traditional taxis.
The figures show a robust 10.5% increase in the number of PHVs, now standing at 256,600. This is a continuation of a long-term trend due partly to easier licensing requirements and the growth in ridehail services throughout the UK.
On the other hand, the traditional taxi sector has experienced a slight decline, with the number of licensed taxis dropping by 1.4% to 56,400.
This growth trend in licensed vehicles isn't new. Since 2005, the number of licensed vehicles has steadily risen, apart from a dip during the coronavirus pandemic, where numbers temporarily fell to a low of 251,000 in 2021. The recovery has been swift, with the current figure representing an 8.2% increase from 2023 and a staggering 70% increase from 2005's total of 184,500. This growth trajectory illustrates the expanding role of PHVs in the UK transport ecosystem.
In parallel with vehicle numbers, driver licences have also seen substantial growth.
Since 2005, the number of driver licences has increased from 242,100 to 381,100 in 2024, a 57% rise. The pandemic did cause a temporary decline, with numbers dipping to 330,000 in 2022. However, the postpandemic recovery has been strong, with a 10% increase in the last year alone. This growth is predominantly fuelled by the PHV sector, which has seen a 13.6% increase in the number of drivers since last year. In contrast, the number of taxi drivers has fallen by 7.4% during the same period.
The decrease in both the number of taxis and taxi drivers suggests that the sector may be struggling to compete. Factors such as overly stringent regulatory requirements, higher operational costs, and limited flexibility compared to PHVs could be contributing to this decline. The taxi industry may need to find more innovative ways to recruit drivers and adapt to changing conditions to maintain its relevance in an increasingly competitive market.
IMAGE CREDIT: DALL.E (AI GENERATED)
THE FIRST
MILLION S THE INSIDE STORY OF UBER'S FIRST MILLION DRIVERS
cott Gorlick, an early member of Uber's team, recently shared a fascinating insight into how the ride-hailing giant scaled up from a modest startup to a multi-billionpound enterprise. Joining as employee number 99 in 2012, Gorlick played a pivotal role in recruiting Uber's first million drivers, a crucial step in the company's meteoric rise.
Gorlick's recount, revealed in a series of social media posts, outlines the innovative strategies employed by Uber to attract drivers to the platform. The initial challenge was significant: convincing drivers to join an unknown startup. To tackle this, the Uber team employed a grassroots approach.
Cold Calling and Pitching
One of the primary strategies was cold calling. The team scoured Yelp for lists of limousine companies in each new city, compiling spreadsheets of potential leads. They then made calls, pitching Uber as a flexible opportunity for drivers to fill their downtime between regular clients. The simplicity of the pitch, coupled with no upfront costs for drivers, made the proposition appealing.
Building a Referral Network
Another effective tactic was the referral programme. Once drivers experienced their first few trips, they were encouraged to refer friends, with bonuses offered as an incentive. This approach not only increased driver numbers but also built a community of advocates who believed in the Uber model.
Gorlick said: “Once a driver had the first few trips under their belt, we asked: "Do you have any friends who want to drive?" Referrals for new drivers flooded in and showed up at the office. When the new driver completed a certain # of trips, we paid a bonus.”
Strategic Outreach
The team also employed a strategic physical presence, renting conference rooms in hotels near airports. These venues were ideal for meeting drivers in person, offering coffee and conversations while drivers waited for their clients. The costeffective nature of these meetings, often arranged for as little as $250, proved valuable in scaling driver recruitment.
Leveraging Online Platforms
Craigslist, a classified advertisement website, was another crucial tool. With just a $5 post, Uber could attract hundreds of driver sign-ups in each city. As the company expanded, they increasingly utilised more traditional advertising channels to complement these efforts.
Changing Driver Economics
A significant draw for drivers was the shift in economics Uber offered. Unlike traditional taxi or
limousine arrangements, where drivers kept only a small percentage of their fares or paid high rental fees, Uber allowed drivers to own their vehicles and retain more of their earnings. This new model was particularly appealing, providing a more lucrative option compared to traditional taxi services.
Gorlick said: “If you were a taxi or limo driver, you might only keep 30% of your fares or have to pay $500 per week to rent your car. When Uber launched, drivers could buy their own cars and make more money.”
Gorlick's insights offer a rare glimpse into the early days of Uber, highlighting the combination of strategic innovation and ground-level work that fuelled the company's early growth. As Uber continues to expand globally, these early efforts in building a robust driver network remain a cornerstone of its success and interesting insight to those wishing to grow at scale in the market.
BIRMINGHAM CITY COUNCIL GIVES GREEN LIGHT FOR BIFUEL LEVC TX
SBL Automotive has unveiled a groundbreaking first for taxi drivers in Birmingham: a bi-fuel variant of the LEVC TX.
The advancement allows these vehicles to run on Liquefied Petroleum Gas (LPG) and biopropane, alongside traditional petrol, offering potential long -term environmental and economic benefits.
With 44 LPG stations already operational in the Birmingham area, drivers can easily access the necessary fuel infrastructure within the licensing area. SBL Automotive is currently reviewing the pricing for this system and will provide updates to licensed drivers soon. Additionally, a new warranty specifically for the bi-fuel system is in
the works, supplementing the existing warranties offered by LEVC.
The innovation can be seen as a further stride towards reducing emissions in the city. According to SBL Automotive, the use of LPG results in a 10% reduction in net CO2 emissions, while biopropane achieves an impressive 99% reduction.
Furthermore, taxi operators have been told to expect operating costs to decrease by 20% or more, with potential for further savings as the production of biomethane and biopropane scales up. Over the lifespan of these vehicles, the savings could be substantial.
The bi-fuel system is designed to be a drop-in replacement, requiring no additional
modifications to the vehicle. It employs Prins Alternative Fuel Systems VSI-3 hardware, including dedicated fuel tanks, a bi-fuel ECU, and specialised injectors and regulators. For LPG and biopropane, a vaporiser is used, while a pressure regulator is required for CNG and biomethane.
One of the key benefits of this system is the extended operating range. The inclusion of the original petrol tank, alongside the new bi-fuel setup, enhances the vehicle's range by approximately 90% when using LPG/biopropane and 70% for CNG/biomethane.
This initiative not only supports Birmingham's push for cleaner air but also offers a new practical solution for taxi drivers seeking to reduce their environmental impact and operational costs.
FLEET SIZE
UBER LEADS THE WAY WITH OVER 16,000 CITY OF WOLVERHAMPTON LICENSED PRIVATE HIRE VEHICLES ASSOCIATED WITH ITS FLEET
lobal ridehail firm Uber has recruited 62% of City of Wolverhampton Council’s licensed private hire vehicles onto its platform.
City of Wolverhampton Council, through a Freedom of Information (FOI) request received by the council on 19 December 2023, has revealed a comprehensive list of Private Hire Vehicle (PHV) companies and their fleet sizes. This data encompasses some of the UK's largest ridehail and PHV operators, totalling 26,656 licensed PHVs at the time of publication.
Leading the charge is ridehail behemoth Uber, with an eyewatering 16,790 PHVs licensed within the City of Wolverhampton. Bolt follows with 1,095 PHVs, while Go Carz rounds out the top three with 586 licensed vehicles.
Other notable operators with more than 100 PHVs associated with their fleets include ABC Cars with 239, Albatross Cars (236), Boro Cars and Other (258), Delta (197), Drive
(271), KMR Cars (208), Premier (209), Street Cars Manchester (248) and Take Me (155).
However, it's crucial to note that not all these PHVs operate within Wolverhampton. This discrepancy arises due to the contentious practice of cross-border hiring.
Cross-border hiring permits PHVs licensed in one jurisdiction to operate in another. For example, a vehicle licensed in Wolverhampton can pick up passengers in other cities across the UK. This practice has sparked considerable debate and controversy.
Critics argue that cross-border hiring undermines local licensing authorities, leading to a lack of accountability and control. They claim it allows operators to circumvent stricter regulations imposed by other councils.
Supporters, however, assert that cross-border hiring increases flexibility and availability of services, benefiting passengers with more options and potentially lower prices.
Q&A
TJAMES PARKINSON A FIRST OF A KIND NATIONAL SURVEY
axiPlus, in collaboration with TaxiPoint, has launched a groundbreaking first of its kind national Taxi and Private Hire Survey to help understand the state of the trade.
The initiative seeks to gather valuable insight from drivers across the UK that can be used on an annual basis to better understand and benchmark key industry topics.
We caught up with James Parkinson from TaxiPlus to understand their involvement in the survey.
What prompted TaxiPlus to deliver a driver survey?
their drivers had to queue up in a room waiting to process their DBS applications in person and on paper.
Well, taxi and private hire drivers are a huge reason we’re in business.
When our parent company, Personnel Checks, became a DBS Umbrella Body, their first big contract was working with a local licensing
We worked with them to create a better process for the drivers and the council. That was just shy of 20 years ago and now we process tens of thousands of DBS applications for drivers each year.
Engaging with so many drivers made us think that we are placed perfectly to try and run the largest-ever independent industry survey. Something that could be both interesting and entertaining but also provide some serious insight into the state of the industry right now.
Most of the statistics and reports about the industry either come from government or are too small to offer a
representative look at what’s going on. We hope that by running a neutral large-scale survey, industry stakeholders can get a clear look at how drivers are feeling about themselves and the industry.
We’ve seen on a few forums and groups that there’s some suspicion about our motives for running the survey.
What can I say, we get it.
In this day and age, you can never be too careful about who you share your information with.
But data protection is a big part of what we do. We process the personal information of hundreds of thousands of people annually and we’re ISO27001 accredited.
Trust is far more valuable to our business than selling your data ever could be.
What topics are covered?
The survey is split into 9 sections:
• About You
• Health and Wellbeing
• Safeguarding
• Vehicles
• The Industry Near You
• EVs and Green Initiatives
• On The Road
• Technology
• Hot Topics
We’ve tried to balance topics so that we can get some real insight into the issues that are bothering drivers but also get some more light-hearted information, like the most popular vehicle models or the strangest things you’ve ever had left behind in your cab.
In total, it takes around 10-15 minutes to complete.
How can drivers and organisations get involved?
It’s easy to get involved, all you need to do is visit the survey webpage.
All responses are provided anonymously, and the only identifying information we collect is your email address. This is only used so we can send you a copy of the report once it's published and to select a winner for our prize draw, which is a £500 Amazon voucher.
You can complete the survey without providing an email address but you won’t be eligible for the prize draw.
How will the results of the survey be published?
The results of the survey will be published around mid-November. As it stands, we’re planning on producing a single digital report that collates all the data together.
This will be sent to all survey respondents via email for them to download. For everyone else, there will be dedicated download links on both the TaxiPlus and TaxiPoint websites.
But, with the number and variety of responses we’ve had, we’re considering expanding some of the research and producing some smaller reports to go alongside the main one. We’ll have to wait until the survey closes and we analyse the data before we make any decisions like that though.
If things go well, we’re hoping to run the National Taxi and Private Hire Survey annually.
How much of an impact can this survey have on the taxi and private hire industry?
We think it could have a huge impact. By gathering data directly from drivers, we’re hoping to paint a detailed picture of the industry. This information can then be used as a resource for policymakers, licensing authorities, unions and other industry stakeholders.
For example, the feedback on health and wellbeing could highlight areas where drivers need more support. This data could potentially lead to better working conditions and initiatives aimed at improving driver welfare.
I think it's fair to say, the impact is entirely dependent on the volume of responses. We’re hoping to get at least 3500, which would be about 1% of all the licenced taxi and private hire drivers in the UK.
We’re just over 2 weeks into the 10-week survey and we’ve got around 1000 responses. Fingers crossed, this means we’ll hit the 3500 mark relatively easily. When it comes to surveys though, more is always better! The more responses we receive the more weight the report will have when it’s published.
LONDON NEWS FAMILIAR NAME IS ONE OF TWO NEW TFL KNOWLEDGE OF LONDON EXAMINERS
JOINING THE RANKS
The Knowledge Point School revealed the addition of two new Transport for London (TfL) Knowledge examiners.
Everton Thomas and Nicola Owen have joined as part-time contractors starting 23 July 2024. Their role is crucial in maintaining the high standards of the Knowledge of London, a comprehensive test for aspiring taxi drivers in the capital.
The Knowledge of London, often referred to simply as "The Knowledge", is a rigorous examination that assesses the geographical knowledge of London's streets, routes, and landmarks. This test is essential for those wishing to become licensed London taxi drivers. Candidates must memorise a vast amount of information, covering every nook and cranny of the city. The process can take years, and only the most dedicated succeed.
upholding the ‘gold standard’ in taxi driving and reliability of London's taxi services.
Examiners like Thomas and Owen are responsible for assessing the candidates' knowledge. They conduct oral examinations where candidates must describe routes between various points in London, ensuring that they can navigate the city efficiently and safely. The examiners' role is pivotal in
The Knowledge Point School’s role within the process is to provide the high standard of training for future taxi drivers. Their expertise, along with other Knowledge Schools like Wizann, will help ensure those looking to meet the strict criteria of The Knowledge are ready to obtain the coveted green badge licence.
Everton Thomas is a familiar name in the taxi industry having taken part in a Channel 4 documentary detailing the Knowledge process as a student being tested.
MEMORIES MADE: 50 VOLUNTEER LONDON TAXI DRIVERS TAKE OVER 120 CHILDREN ON A DAY OUT TO HERTFORDSHIRE ZOO
The London Taxi Drivers’ Charity for Children recently organised a day out at Hertfordshire Zoo for over 120 children, continuing their annual tradition of spreading joy and creating unforgettable memories.
Children from East London with special educational needs were delighted to be accompanied by their parents and assigned their very own personal taxi driver for the day.
With 50 volunteer drivers participating in the event, the children were treated to a day filled with wildlife sightings, train rides, and a delicious meal. Each child received a special present to take home, including the adorable LTCFC ‘Louie Taxi’ toy, making the experience even more memorable. The event was a huge success, thanks to the seamless coordination and support from all involved, including emergency services on standby. The convoy of decorated taxis added a magical touch to the day, with special recognition to the winner of the “best-dressed taxi” Keith King, and congratulations to Graeme Payne who won the Ritz Afternoon Tea in the prize draw.
The London Taxi Driver’s Charity for Children (LTCFC) is a black cab charity institution with a storied history dedicated to enhancing the lives of disadvantaged children in the London area.
Founded in 1928, the charity leverages the unique position of London taxi drivers to offer support and joy to children facing various challenges, including disabilities and economic hardship.
Each year, the LTCFC organises a series of events and outings. These excursions provide not only a much-needed break for the children but also a memorable experience that many would otherwise be unable to enjoy.
Beyond these outings, the charity is involved in numerous other initiatives, such as providing equipment to special schools and supporting community projects. The organisation is funded entirely through donations and the tireless efforts of volunteer taxi drivers who give their time and resources to make a difference.
UBER LEGAL BATTLE WITH LONDON TAXI DRIVERS ESCALATES AS 2,400 EXTRA CABBIES JOIN CLAIM FOR LOSSES WORTH OVER £300 MILLION
Uber legal battle escalates as group action claim adds 2,400 extra taxi drivers to claim now worth over £300 million.
On 24 June 2024, the RGL BULit21 Group significantly bolstered its legal challenge against Uber by adding claims from over 2,400 additional taxi drivers. This move propels the overall value of the claim to around £330 million.
In May, over 10,500 licensed black cab drivers, represented by RGL Management, filed the initial action in the High Court under the title "BULit21".
The lawsuit alleges substantial losses resulting from Uber's allegedly unlawful operations in London from May 2012 to March 2018.
The amended Claim Form now encompasses the claims of 13,295 black cab drivers, highlighting a major development in the BULit21 litigation.
All claimant taxi drivers, whether they joined in May or June 2024, are now pursuing the same compensation claim for losses incurred due to Uber's operations in the London taxi market between June 2012 and mid-March 2018. These claims are primarily grounded in the Private Hire Vehicles (London) Act 1998.
Eligibility for joining the group action extends to any licensed green or yellow badge driver active in London between June 2012 and December 2018.
Full-time drivers during this period could potentially receive compensation exceeding £25,000.
LABOUR MP FIRST TO SPARK CROSS BORDER TAXI DEBATE IN HOUSE OF COMMONS UNDER NEW GOVERNMENT UK NEWS
Christopher Vince MP has ignited the vital discussion around cross border hiring which continues to plague the taxi industry impacting both drivers and passengers across the UK.
During a recent session, Vince MP highlighted the ramifications of the Deregulation Act 2015, which allows taxi drivers to operate without obtaining licenses from the local authorities where they work. This deregulation has led to a patchwork of standards across different areas, causing significant challenges for the taxi trade.
One major concern raised by Vince MP is the variability in the frequency and rigour of vehicle checks. Some local authorities conduct fewer inspections, potentially compromising passenger safety. Another issue is the inconsistency in signage requirements, which can leave passengers in areas like Harlow without clear indicators that a vehicle is a licensed taxi.
Vince's call for a debate was met with support from Lucy Powell, Leader of the House of Commons. Powell acknowledged the importance of the issue, particularly regarding safety, and promised a detailed response from the Department for Transport. She also suggested that an Adjournment debate on the topic could garner significant attention within the House.
The controversy surrounding cross border hire regulations centres on these differing standards. While deregulation was intended to streamline operations, it has inadvertently created a fragmented system.
Passengers are left unsure about the safety and legitimacy of taxis, while drivers face the challenge of navigating varying requirements.
Christopher Vince MP said in the House of Commons on Thursday 18 July: “I would like to call for a debate on an issue that is affecting taxi drivers and their passengers, not just in Harlow but in other parts of the country.
“As a repercussion of the Deregulation Act 2015, taxi drivers are no longer required to get licences from authorities in whose areas they operate.
“Different authorities have different standards, meaning that some taxis are checked less regularly, and some authorities do not require the same signage that we require in Harlow. That has a huge impact on the taxi trade and, particularly in the case of signage, on the safety of passengers.
“Can we have a debate on this important issue?”
Lucy Powell, Leader of the House of Commons, replied: “I congratulate my hon. Friend on raising such a big issue on his first outing. As the Member of Parliament for Manchester Central, I know what a big issue this is for taxi drivers and others who are worried about safety and other issues. I will ensure that he gets a full response from the Department for Transport. This would make an excellent topic for an Adjournment debate, which I think would attract attention from across the House.”
WHAT WAS SAID TO TAXIPOINT...
CHRIS VINCE MP SAID:
“It was an issue that was raised by taxi drivers in Harlow during the campaign and something I was determined to bring to the House of Commons at the earliest opportunity. Harlow taxi licences rightly demand a high level of scrutiny with regular checks from the local authority. However the 2015 deregulation bill means that taxi firms can acquire licences in other authorities, some many miles away, and therefore it is not possible to scrutinise
them in the same way and with the same regularity.
“I have previously called on Harlow Council to work with other authorities to tackle this issue but now that I am an MP I am determined to champion Harlow taxi drivers and others effected by this issue.
“I look forward to receiving a full response to my question from the Secretary of Transport in due course and to have a full debate about this in the chamber."
HARLOW UNITE UNION SAID:
“We as Unite in Harlow wish to firstly thank Chris Vince MP for meeting with Hackney carriage drivers prior to the election in which we outlined issues in Harlow which included ‘cross border working’.
“Unite thanks our MP for raising a very important issue not only in Harlow but across the country.
“We hope that this issue will be resolved in a timely manner giving confidence to residents that when they book a private hire vehicle
that it will be plated by Harlow council. Until that time comes we ask residents to either use a Hackney carriage vehicle or asking for a Harlow plated vehicle when booking private hire.
“We will continue to support Chris Vince MP in everything he does regarding this matter and we wish him good luck.
“We are also encouraged to hear that Harlow Council is willing to work with the MP on this matter.”
PRIVATE HIRE VEHICLE LICENSED BY TFL AND WOLVERHAMPTON, BUT SPOTTED WORKING FOR HARLOW OPERATOR
A private hire vehicle (PHV) licensed by both Transport for London (TfL) and City of Wolverhampton Council was recently spotted with Harlow-based operator signage, drawing well timed attention to the contentious issue of cross-border taxi and private hire vehicle licensing.
Photographs obtained by TaxiPoint depict a white Toyota Prius licensed by both TfL and City of Wolverhampton Council as of July 2024 running through to July 2025. The vehicle prominently features a magnetic sign on the passenger door displaying the name and contact number of a Harlow operator.
This recent spotting highlights the renewed focus and concerns raised by Harlow MP Chris Vince regarding cross-border taxi licensing. Vince, echoing the frustrations of local taxi drivers, highlighted this issue during his election campaign and continues to address it in his role as MP.
INFRASTRUCTURE MINISTER
O’DOWD BACKS TAXI AND PRIVATE HIRE INDUSTRY AGAINST NEW TAX PRESSURES
Nadditional tax burdens.
The Minister's intervention comes amid a Treasury and Revenue and Customs and Department of Transport consultation on the VAT Treatment of Private Hire Vehicles, which concludes on 8 August.
In a letter to the Secretary of State for Transport, Rt Hon. Louise Haigh MP, Minister O’Dowd stressed the significant role of the taxi industry in the local economy. He highlighted its contributions to employment, tourism, and social inclusion, asserting that every effort should be made to support this vital sector.
Minister O’Dowd said: “I very much value the contribution of the taxi industry to our local
"I appreciate that this consultation is to understand the potential tax impact of recent court judgements on the sector and to invite views on potential government interventions to manage that impact. But with the decreasing number of taxi drivers and operators locally and the negative impact that those changes are having on society especially the most vulnerable, I am concerned about what additional tax burdens may mean. I would be concerned that people may be discouraged from staying in the industry and small operators could go out of business altogether.
"I encourage our taxi industry to make their views heard in this consultation because a strong response will provide powerful evidence to negate the need for further tax burdens on the sector.”
WHERE DO THEY RANK?
GOVERNMENT DATA REVEALS TOP FOUR MOST POPULAR LICENSED TAXI AND PRIVATE HIRE MODELS
The Department for Transport (DfT) has published the most recent data on the most common taxi and private hire vehicle (PHV) models licensed in England as of 31 March 2024.
The annual release provides a comprehensive overview of the vehicles that are most frequently seen on the roads, reflecting trends and preferences within the industry.
The London Taxis International TX4 remains the most prevalent taxi model, accounting for 16% of the fleet. This model has been a stalwart in the taxi industry, known for its durability.
Close behind is the London Electric Vehicle Company TX, which represents 10% of the licensed taxi fleet. The electric model highlights the industry's gradual shift towards more environmentally friendly options. The Mercedes Vito, favoured for its spacious interior and comfort, makes up 8% of the taxi market. The Skoda Octavia, a model used in more rural settings, rounds out the top four at 6%.
In the private hire vehicle sector, the Toyota Prius continues to dominate with a significant 20% share. Its popularity is largely due to its fuel efficiency and low emissions, making it a costeffective choice for drivers. The Toyota Auris, another hybrid model, holds a 6% share.
The Mercedes E Class, known for its luxury and comfort, also comprises 6% of the PHV fleet, appealing to customers seeking a premium travel experience. The Skoda Octavia represents 6% of the PHV market, and is the only vehicle to appear in both the top four for taxis and PHVs.
The ranking of these models has remained consistent since the previous year's data, with the proportions also staying largely unchanged. This stability suggests a continued preference for established models within both the taxi and PHV markets. The data also shows the gradual adoption of electric vehicles and the sustained popularity of hybrid models.
WOLVERHAMPTON CROSS BORDER BOOM SEES 109
PEOPLE LICENSED AS PRIVATE HIRE DRIVERS FOR EVERY 1,000 PEOPLE IN REGION
The Department for Transport's (DfT) latest statistics reveal a significant shift in the landscape of taxi and private hire services in England.
In 2024, the average number of licensed taxi and PHV vehicles per 1,000 people in England stood at 5.5, slightly up from 5.1 in 2023.
This overall picture masks a striking urban-rural divide: London boasts 12.1 vehicles per 1,000 residents, in stark contrast to 2.5
vehicles per 1,000 people in rural areas. These figures highlight a consistent trend from the previous year.
A key point to consider is that the reported figures reflect the number of vehicles licensed by an authority, rather than the actual number available for hire within those areas. This distinction, known as cross border hiring, is crucial for understanding the local availability of services.
Wolverhampton stands out in these statistics, with a whopping 109 licensed PHVs per 1,000 people, far surpassing other regions in England and Wales. Most other authorities have fewer than 20 licensed vehicles per 1,000 residents.
This disparity can be attributed to varying licensing policies and practices across regions.
Wolverhampton's significant rise in licensed PHVs since 2017 suggests factors such as flexible cross border licensing arrangements, where vehicles may be licensed in one area but operate elsewhere.
The picture for taxis is more uniform, with all licensing authorities maintaining between 0 and 6.3 taxis per 1,000 people. This consistency contrasts with the diverse landscape of private hire services and reflects different regulatory and market conditions for taxis versus private hire vehicles.
FREENOW TEAMS UP WITH BP TO OFFER TAXI DRIVERS DISCOUNTED FUEL AND EV CHARGING
Taxi app FREENOW has announced a strategic collaboration with bp to support its drivers with significant discounts and benefits.
The partnership offers drivers up to 25% off pay-asyou-go (PAYG) rates across bp pulse’s extensive electric vehicle (EV) charging network. This includes access to fast, rapid, and ultra-fast chargers. In addition, drivers will receive discounted fuel at all UK bp-branded sites.
Currently, 70% of FREENOW's UK taxi trips are conducted using zero-emission capable black cabs. This figure is expected to increase as more drivers transition to electric vehicles in the coming years.
Recognising the high costs associated with acquiring or renting EV taxis, FREENOW ensures that drivers who have not yet made the switch to electric are not left out. To support these drivers during the cost-of-living crisis, the company is including fuel discounts in its agreement with bp.
UBER EYES DARLINGTON FOR EXPANSION AS LICENCE APPLICATION AWAITS APPROVAL
Darlington may soon become the latest town to welcome Uber, as the ride-hailing giant continues its UK expansion. The company has submitted a licence application to Darlington Borough Council, with a decision anticipated later this year.
Currently, Uber vehicles from nearby Stockton-on -Tees and Durham frequently operate within Darlington. A local licence, however, would ensure compliance with any potential changes to cross-border hiring regulations.
This year has seen Uber aggressively expand its footprint across the UK.
Since 2021, Uber has experienced a significant surge in driver numbers, with an increase of over 70%. The platform now supports more than 100,000 drivers nationwide.
The move by FREENOW and bp aims to make the transition to electric vehicles more accessible while providing immediate benefits to all drivers on the platform.
Andrew Hurdle, Network Commercial Director at bp pulse, said: “We’re delighted to be working with FREENOW to offer their drivers discounted EV charging and fuel through the bp Fuel and Charge Card, helping more drivers make the switch to electric with access to our network of on-the-go charging.”
BYD AND UBER JOIN FORCES IN BID TO INTRODUCE 100,000 ELECTRIC RIDEHAIL VEHICLES ONTO THE PLATFORM
BYD has announced a significant multiyear partnership with Uber.
The collaboration aims to introduce 100,000 new BYD electric vehicles to the Uber platform across various global markets. Initially focusing on Europe and Latin America, the initiative will eventually extend to the Middle East, Canada, Australia, and New Zealand.
The primary goal is to reduce the overall cost of EV ownership for Uber drivers. By doing so, the companies hope to accelerate the adoption of electric vehicles, offering millions of riders a more environmentally friendly travel option.
Despite Uber drivers adopting electric vehicles at a rate five times faster than private car owners, cost and financing issues remain significant obstacles. BYD's vehicles are seen as well-suited for ridesharing purposes. The partnership promises to provide drivers with attractive pricing and financing options for BYD vehicles, making the transition to electric vehicles more accessible.
FRENZI APP LAUNCHES NATIONWIDE BOOKING PLATFORM CHARGING TAXI DRIVERS FEES OF JUST 57P PER RIDE
FRENZI APP, a pioneering new mobile application set to transform the taxi booking landscape in the UK, has announced the availability of its new driver app, FRENZI DRIVER.
The FRENZI APP aims to address drivers' grievances around high commission fees with a fairer earning model. By implementing a fixed per-ride charge of just 57p, the app ensures that drivers retain a larger share of their earnings, boosting their income and job satisfaction.
Key features of the Frenzi app include:
• Real-time Tracking: Passengers can monitor their rides in real-time, ensuring transparency and peace of mind.
• Digital Payments: Secure and convenient digital payment options streamline transactions.
• Customer Ratings: Both drivers and passengers can rate each other, promoting a community of trust and high standards.
The upcoming launch of the customer-facing FRENZI APP will complete the ecosystem, making it easier for passengers to book rides with trusted drivers.
CUMBERLAND’S NEW PROPOSED TAXI POLICY COULD SPELL VEHICLE AGE LIMIT CHANGES, PENALTY POINTS SYSTEM AND DRESS CODE
Cumberland Council has unveiled a draft taxi and private hire policy, aiming to unify regulations across the newly formed council area. The initiative seeks to replace rules from three former district councils with a single, streamlined set of guidelines.
The proposed policy is currently in the consultation phase, inviting input from licence holders, various organisations, residents, and businesses throughout Cumberland. One of the notable changes includes a
stipulation that vehicles over ten years old would no longer be eligible for use as taxis. Additionally, the policy introduces a strict dress code for drivers and a penalty points system to enforce compliance.
The draft policy is set to be reviewed by the Licensing Regulatory Committee later this year, along with feedback from the consultation process. If approved, the new rules will take effect from 1 April 2025.
GLASGOW TAXI DRIVERS FACE LATEST RETROFIT SETBACK AS LPG FIRM IS HANDED TO LIQUIDATORS
Glasgow taxi drivers looking to retrofit their vehicle to LPG fuel to meet strict emissions standards set by Glasgow City Council, have been hit by a fresh roadblock as the installation company is handed to liquidators.
According to an email sent to Glasgow taxi drivers aiming to retrofit their vehicles to LPG fuel, the company responsible for the installations, Vehicle Repowering Solutions LTD (VRS), has entered liquidation, halting all further installations.
In the communication sent to affected drivers, the Energy Saving Trust confirmed that VRS would no longer provide CVRAS-approved retrofit solutions. Drivers who received grants under the Low Emission Zone Retrofit Fund for LPG conversions are now unable to proceed with VRS installations. Drivers have been advised to consider alternative retrofit options. The Energy Saving Trust has suggested switching to an exhaust abatement system for eligible vehicles. To proceed with this option, drivers must submit a quote by 25 August 2024, or their grant offer will expire.
PORTSMOUTH CITY COUNCIL FACE UP TO TAXI AND PHV WHEELCHAIR ACCESSIBILITY CHALLENGE
Portsmouth City Council has revealed a pressing need to address the limited availability of wheelchair-accessible vehicles (WAVs) among licensed hackney carriages and private hire taxis in the area.
According to a council report, only 36% of hackney carriages and just 3% of private hire vehicles are wheelchair accessible.
The Licensing Committee, responding to a council resolution from July 2023, aims to amend its current policies to enhance accessibility for disabled residents. This initiative follows a motion by Councillors Charlotte Gerada and Yinka Adeniran, highlighting the struggles faced by wheelchair users in securing taxis, particularly during peak times.
The committee is tasked with assessing whether current limits on hackney carriage numbers should be re-evaluated. A future report will explore the potential benefits of adjusting these restrictions to increase the availability of WAVs. Adoption of updated recommendations from the Department for Transport (DfT) is on the agenda. This guidance, issued in November 2023, encourages councils to reconsider quantity restrictions and prioritise public interests.
A full business case is in development, examining the feasibility of a lease rental scheme for WAVs to support the local taxi and private hire trade. This initiative is backed by a £600,000 budget allocation for 2024/25. There's also a push to expand mandatory disability awareness training for all licensed drivers, ensuring they are equipped to meet the needs of disabled passengers effectively.
The legal framework underpinning this review includes the Local Government (Miscellaneous Provisions) Act 1976 and the Town Police Clauses Act 1847. Notably, while the 1847 Act permits discretion in limiting hackney carriage numbers, the Transport Act 1985 stipulates that such limits can only be justified if there is no significant unmet demand.
Portsmouth’s policy mandates that the additional hackney carriage licences issued after 1990 must be WAVs, resulting in 84 of the city's 234 hackney carriages being wheelchair accessible. However, no such requirement exists for private hire vehicles, contributing to the low percentage of WAVs in that category.
The Licensing Committee is set to review the DfT's Best Practice Guidance and its implications for local policy. This includes consulting with stakeholders to ensure any policy changes are in the public's best interest. Additionally, a survey to determine current demand for WAVs is likely, informing future decisions on whether to maintain or remove existing vehicle quantity controls.
MID SUSSEX COUNCIL
FACES CALL TO ADDRESS SHORTAGE OF WHEELCHAIRACCESSIBLE TAXIS
The Mid Sussex District Council is gearing up for a crucial review addressing the shortage of wheelchair-accessible taxis (WAVs) in the region.
This comes in response to growing concerns from the public and a recent petition highlighting the inadequate availability of such services, particularly in Burgess Hill.
A petition with 137 signatures has shed light on the limited access to WAVs, significantly impacting the mobility of disabled residents. Currently, only 31 out of 154 licensed hackney carriages are wheelchair accessible, making up just over 20% of the fleet. This limited number fails to meet the needs of those dependent on these services, prompting the council to propose a review and potential changes to the existing policies.
Several options are under consideration to enhance the availability of WAVs. One suggestion is to extend the age limit for these vehicles from 10 to 12 years, with additional fitness tests required in the final two years. Another option involves removing the cap on hackney carriage numbers, allowing new licences only for WAVs, with the goal of increasing their presence.
other areas underserved. The council's Licensing Committee will consider these proposals and is set to launch an eight-week public consultation to gather broader feedback.
The council's current policy, last revised in May 2021, imposes a 10-year age limit on vehicles, with the aim of maintaining a modern and safe fleet. However, the high costs of WAVs and the limited lifespan for licensing pose challenges for drivers and operators.
The issue of restricted WAV availability is exacerbated by the concentration of these vehicles around Haywards Heath Railway Station, leaving
The forthcoming consultation will seek input from various stakeholders, including local authorities, disability groups, and the public. The final policy, expected to be recommended for adoption in December 2024, aims to balance the needs of disabled passengers with the practicalities faced by taxi operators.
WEST BERKSHIRE CHARGES
NO SIGNAGE: WOLVERHAMPTON COUNCIL SETS NEW PRIVATE HIRE VEHICLE GUIDELINES TO COMBAT DRIVERS ‘IMPERSONATING TAXIS’
City of Wolverhampton Council is setting a precedent by implementing new government guidelines aimed at curbing the menace of bogus taxis and bolstering passenger safety.
As of 1 August, Wolverhampton will enforce the Government's best practice guidance. This directive mandates that private hire drivers must refrain from displaying any livery signage, such as operator logos, on their vehicle doors.
The primary goal is to thwart the impersonation of private hire vehicles by those who might use imitation signage to operate illegally. There have been worrying reports across the UK of fake signs on unlicensed vehicles, with some serious incidents involving unlicensed drivers attacking lone passengers.
The council's regulatory committee has approved this change to ensure passengers verify their ride through the private hire vehicle licence plate on the rear of the vehicle. Additionally, passengers can confirm their driver and vehicle via direct contact with the operator using phone, text, or app. Drivers will have passenger details, including their name and destination, as provided during booking.
Over the past three months, the council conducted a consultation with the trade, receiving overwhelmingly positive feedback.
More than 2,250 respondents participated, with 93% supporting the signage changes. Respondents believe the changes will enhance passenger safety, prevent sticker-related vehicle damage, and reduce the risk of vandalism.
The Government also contends that excessive signage can mislead the public into mistaking private hire vehicles for taxis, potentially leading to unlicensed, uninsured, and illegal immediate hires.
Private hire vehicles are required to be prebooked. To clarify this, the council issues a 'prebooked only' sign for licensed drivers to display on each passenger window. For immediate hire needs, passengers should look for hackney carriages (black cabs) with an illuminated ‘TAXI’ light and ensure the vehicle has a valid hackney carriage licence plate. They should also verify the driver's hackney carriage or dual driver licence badge.
ENFORCEMENT NEWS
CROSS BORDER WOLVERHAMPTON PRIVATE HIRE
VEHICLE CHECKS IN BLACKPOOL FINDS UNLICENSED FATHER WORKING UNDER SON’S LICENCE
The City of Wolverhampton's licensing team took action against a father and son in a coordinated operation at Blackpool North train station, alongside Blackpool Council Licensing and British Transport Police Greater Manchester.
Two individuals were identified for falling foul to licensing rules. The first individual was an unlicensed driver, while the second, his son, permitted the use of his private hire vehicle (PHV) for unauthorised passenger pick-ups. Both are to be summonsed for their actions.
Simultaneously, Wolverhampton licensing officers carried out checks in Preston, ensuring compliance with licensing regulations.
A TFL LICENSED PRIVATE HIRE DRIVER FACES COURT AFTER TAKING AN ILLEGAL RETURN JOURNEY BOOKING FROM DEVON
A London private hire vehicle (PHV) driver faces legal action after being caught taking an unauthorised return journey.
According to Avon and Somerset Police sources, the driver, who had originally transported passengers to Devon on a legitimate booking, offered his contact number for a return trip. This second journey was not pre-booked through an operator, prompting enforcement action.
Under UK law, PHV drivers must only accept fares that are pre-arranged through a licensed operator. This ensures that the journey is recorded, the driver and vehicle are vetted, and appropriate insurance is in place.
Directly accepting a fare without this arrangement, known as "plying for hire", is illegal for PHV drivers.
Unlike black cabs, which can be hailed on the street, PHVs are restricted to pre-booked services only.
RANK BEHAVIOUR: NORTH EAST LINCOLNSHIRE
COUNCIL CLAMPS DOWN ON TAXI RANK MISUSE, DISHING OUT 8 PCNS
North East Lincolnshire Council's Licensing team cracked down on unauthorised parking in taxi ranks during an enforcement sweep on Friday 5 July.
Officers patrolled key locations on Grant Street and in the Marketplace, aiming to educate drivers on the importance of following parking regulations.
The targeted taxi ranks are clearly marked with yellow crosshatched lines and signs, indicating restrictions. On Market Street, the rank operates as a no -stopping zone from 6pm to 6am, reserved exclusively for taxis. Grant Street enforces a no-waiting rule at all times, except for taxis. These rules are in place to ensure that taxi drivers can access designated spaces and provide safe, licensed transport options for passengers. The Council's Trading Standards team highlighted issues with private vehicles occupying these spaces, which led to the evening's enforcement. During the operation, officers issued 9 Penalty
Charge Notices (PCNs). Of these, 8 were for private vehicles parking in the taxi ranks, and 1 for a car stopping on a pedestrian crossing.
Wayne Crouch, Chairman of the Hackney Carriage Association, said: “The Hackney Carriage Association have been concerned about the problem the taxi trade are concerned about private cars and delivery drivers parked on designated taxi ranks.
“We are concerned for the public safety getting into fake taxis and are in support of the council’s actions.”
Councillor Ron Shepherd, Portfolio Holder for Safer and Stronger Communities, added: “People should feel safe when using taxis in the borough and the licensing regime exists to protect the public.
“The council takes its responsibility for ensuring public safety very seriously and we work with the taxi trade to offer advice and guidance when necessary.”
OLDHAM COUNCIL TAXI AND
PRIVATE
HIRE ENFORCEMENT BLITZ SEES THREE VEHICLES REMOVED FROM THE ROAD
Oldham Council, in partnership with the Greater Manchester Police Traffic Unit and the Driver and Vehicle Standards Agency (DVSA), recently conducted an enforcement operation targeting the safety of taxis and drivers in the borough.
During this operation, 18 private hire and hackney vehicles were stopped and inspected at the council's Moorhey Street Depot.
The initiative aimed to ensure the vehicles were safe and roadworthy. Trained mechanics examined each vehicle for potential safety issues.
The inspection results were concerning. Three vehicles were immediately removed from service due to serious defects. These included improper tyre sizes, incorrect headlamps, an oil leak, missing parts, and a tyre with a significant cut. Until these issues are rectified, the vehicles remain barred from carrying passengers.
Licensing staff also checked the drivers' documentation to confirm compliance with legal requirements.
Councillor Elaine Taylor, Deputy Leader of Oldham Council and
PHV SUSPENSION AND RANK TICKETS: AVON AND SOMERSET’S
‘
TAXI COP’ REVEALS WEEKEND ENFORCEMENT ACTION
Avon and Somerset’s dedicated Taxi Cop was in full swing, addressing various offences across the region in July.
A private hire vehicle (PHV) was found with a bald tyre and six other issues, leading to the immediate suspension of its licence. The driver will face a £100 fine and three penalty points, with further action likely pending from the council.
Another driver was caught smoking and failing to display badges. This case has also been referred to the council for appropriate action.
portfolio holder for licensing, said: “A lot of residents rely on them to get around and they particularly support the night time economy.
“However, no one should be driving a vehicle that isn’t up to standard. Faulty vehicles potentially put the lives of passengers, other road users and pedestrians at risk.
“We’ll continue to work with the trade and take action to ensure drivers and taxis that operate in Oldham are safe.”
A PHV from Wales was stopped for having its number plate covered by the PH plate.
On the same weekend, a speeding vehicle failed to stop but was later found parked nearby. The driver was arrested on suspicion of drink driving, and a search revealed drugs and a large amount of cash in the vehicle.
On Colliters Way, a vehicle resembling a taxi was stopped after coming from the airport. Both the driver and the vehicle were found to be unlicensed. Suspected of operating illegal airport lifts, this case is under further investigation.
Five tickets were issued to drivers parking on taxi ranks, including a delivery moped and another PHV. Additionally, a delivery moped rider received three points and a fine for stopping on a pedestrian crossing.
