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FROM THE EDITOR
PERRY RICHARDSON
BIG WIN
FOR TAXI ACCESS
Hello and welcome to our July 2024 edition of TaxiPoint Magazine.
Last month, the taxi industry scored a significant victory in its ongoing battle for access to essential public areas within cities. The decision to allow London black taxis back into Bank Junction after a seven-year hiatus was driven by considerations of public transport needs, disability equality, and the demand for taxi services from local businesses. This development raises an important question: could this signal a broader recognition of the essential services provided by local taxis?
as trade can align our services more closely with the actual needs of our customers.
187,000 returning readers each year
On a another positive note, TaxiPoint has achieved some significant milestones. We have just surpassed 3,000 active subscribers for our popular WhatsApp news updates. Our website has seen over 1.2 million unique users and an impressive 2.7 million page views in the past year. More importantly, we have a strong base of return readers, sitting at 184,000 users.
These achievements underscore the growing interest and engagement in our industry. Let's continue to build on this momentum and deliver the services stakeholders and customers expect and deserve.
In this issue, we also begin our analysis of what customers truly expect from the taxi industry. Often, we hear industry insiders speculate about customer desires and sometimes tailor services to suit the providers rather than the users. We take a look at how we
Be lucky,
TaxiPoint Editor and Founder
WHAT ARE THE EXPECTATIONS OF TAXI PASSENGERS AND IS THE INDUSTRY MEETING THEM?
Users of black cab taxis in the UK typically anticipate a high standard of service. Whether hailing a cab in London or booking one in another city, passengers usually have clear expectations regarding their journey. So, what are those expectations and how are drivers meeting them?
1. Knowledge and Navigation: Taxi drivers are famed for their in-depth knowledge of the city's streets and landmarks. In London it’s often referred to as "The Knowledge". Passengers expect drivers to navigate efficiently and choose the best routes to avoid traffic and delays. With topographical tests still in place for taxi drivers, this provides an added area of expertise when compared to private hire services. When taxi drivers combine both their route knowledge and technology used to determine live traffic, you have a combo that can’t be beaten.
2. Safety and Reliability: Safety is paramount for taxi users. They expect vehicles to be wellmaintained and drivers to be professional, ensuring a secure and dependable journey.
The black cab's reputation for safety is a significant factor in its continued popularity. The taxi industry has made big moves when it comes to the vehicles they offer to passengers. In London a staggering 57% of the taxis are now zero-emission capable (ZEC) which represents a fleet investment of over £450million. While the move is slower elsewhere in the country, moves are being made during a time of rising costs.
3. Availability and Convenience: Taxis are expected to be readily available, especially in central areas and at major transport hubs. Passengers anticipate a seamless service where they can easily hail a cab on the street or book one via apps. The convenience of
hailing a black cab on the streets and at transport hub ranks is well known, particularly in central areas.
However, the rise of app booking technology has introduced new opportunities and customer expectations, making it essential for cabbies to enhance their service accessibility. Apps like Gett and FREENOW are bridging this gap for black cabs to help meet the customer’s expectations, but there is undeniably some resistance from some within the industry who refuse to provide appbased services to customers.
4. Professionalism and Courtesy: Professionalism extends beyond driving skills. Passengers expect drivers to be polite, courteous, and knowledgeable about the area. The traditional cabbie’s friendly banter is often a valued part of the experience. Good levels of customer service is often rewarded by tips, which can incentivise many to go that extra mile.
Maintaining a workable balance between servicing customers on the street, ranks and apps is key to meeting public expectation.
Convenience to grab a taxi also relies on the coverage and size of taxi fleet. Currently the number of licensed taxis are falling, not necessarily down to customer demand but more to do with costs, access and regulatory issues, which could in the medium to long-term have implications for the industry.
5. Fair and Transparent Pricing: Users expect clear and fair pricing, free from hidden charges. The use of meters ensures transparency, and passengers anticipate a fair price for their journey, regardless of the time or route taken. The meter allows the customers’ expectations to be met, but there are some concerns around added extras placed on app booking. Are technology fees, booking fees and high demand fees all part of the expected customer experience when they choose a black cab? The jury remains out on this point.
6. Cleanliness and Comfort: A clean and comfortable taxi is a basic expectation. Passengers look for wellmaintained interiors and sufficient space, particularly in traditional black cabs known for their roomy and iconic design. For many drivers, keeping a clean vehicle lends to the self-pride in the business they run. It also increases the chances of tips and gratuity coming their way when coupled with high levels of customer service.
7. Accessibility: Many users expect taxis to be accessible, accommodating passengers with disabilities, luggage, or large groups. The iconic black cabs are renowned for their accessibility features, including ramps and spacious interiors. Accessibility expectations are not always about the vehicle though. A growing number of cities and towns are restricting road access to taxis, which goes against the grain of public expectation. Sadly this expectation is out of the industry’s hands and lies at the feet of local authorities. Where publicly hired buses go, publicly hired taxis should go.
TRADEVIEW
WHAT A TAXI PASSENGER EXPECTS FROM THE INDUSTRY
Over the coming months, TaxiPoint will be analysing in more depth what it is that passengers look for in a taxi service and whether the industry is currently delivering on those expectations. We’ll be approaching key trade stakeholders to deliver their views on the topic.
In this first deep dive, we asked four key questions to black cab and mobility app provider, FREENOW, to get their expert take on what a taxi user really wants from the industry.
What are black cab user expectations of the service and how do they perceive the industry?
A FREENOW spokesperson said: “Black cabs are not just a unique part of London's history but remain one of the most important modes of transport for Londoners and tourists alike. Our recent research shows that 1 in 3 Londoners frequently use black cabs on nights out. In addition, 40 percent of passengers we surveyed said that they value the peace of mind travelling via a black cab provides. They also value the trust, expertise and professionalism of black cab drivers who have completed the knowledge and know London like the back of their hand.
“Today’s consumers are also tech-savvy and used to everything at the touch of a button – they expect transport options to be available in the same way and appreciate how easy it is to book or pre-book a black cab at the touch of a button.”
Are passenger expectations being fulfilled and how do we as an industry measure that?
“To ensure the trade’s longevity, we need to continue paying close attention to the evolving requirements and needs of passengers using black cabs.
“Speed, convenience and comfort are key for black cab passengers, but increasingly passengers use apps such as FREENOW to book or pre-book their black cabs as they enjoy the functionalities offered by the app, such as:
• Having an idea of how much the ride will cost
• Being able to pay via the app using their preferred payment method
• Being able to track the driver and how long they will take to arrive. This gives passengers peace of mind as they know when the black cab will arrive to pick them up whether they are at home, at work or on a night out
• Being able to share their trip and location with family or friends, particularly when travelling late in the night.
“At FREENOW, we measure customer satisfaction on an ongoing basis and continuously improve our service to ensure black cabs continue to be the #1 choice for travelling around the city.”
How have passenger expectations changed in the last decade?
FREENOW: “Indeed, they have. Passengers have become accustomed to using apps for almost everything, including booking black cabs. They also seek value for money, expecting transparent pricing and competitive rates. This is why it’s important that they can easily access all of this journey information in real-time and in one place to help optimise the route-planning and pre-booking experience for users.
“Consumers today are also much more concerned about sustainability than they were 10 years ago, which in part has been fuelled by changes in people’s commuting patterns. In turn, we’ve been making notable strides towards becoming a net zero platform. Environmental challenges have made the need for action more urgent, and we remain
committed to sustainable practices within the industry.
“We’ve been driving the shift to EV vehicles, assisting black cab drivers in making the switch by lobbying for equitable access to charging
infrastructure. After all, 70 per cent of taxi trips in the UK are currently done with electrified vehicles and over half of our passengers (51%) prefer to travel in electric black cabs.
“We know a sustainable, shared, and seamless approach will provide our customers with the best service they can always rely on for any journey.”
Why do more people favour apps like FREENOW and Gett over other black cab-only apps currently on the market?
FREENOW: “As the N.1 black cab app in London, many passengers immediately associate FREENOW with black cabs. This also means they know they have the largest number of black cab drivers available in the FREENOW app which reassures them as they know they can rely on the service whenever they want to order a black cab.
Passengers also enjoy the options offered by the app, such as being able to prebook a black cab in advance, the option to use different payment methods via the app, track their driver and see when he is arriving at the pick-up point, or sharing their trip with others.
“In addition, as a leading mobility app, with taxi at its core, our service is available in 150 cities in Europe so our brand is recognised and preferred by many tourists and business travellers who use our service in comparison and that leads more people to use the service versus a service that is only local and not well known.
“Furthermore, FREENOW has been championing the black cab trade for many years which reinforces its association with the trade. For example, FREENOW is ensuring there is a healthy pipeline of new drivers joining the trade via our Knowledge subsidy and provides unique insurance support. By doing this, we’re ensuring the industry’s longevity remains intact and that there will always be black cabs available when customers need them so that we continue to provide this vital service.“
The discord between cyclists and taxi drivers is a common sight on urban streets, often leading to heated exchanges. This tension is primarily driven by a few key factors that highlight the complexities of sharing increasingly crowded roadways.
Roads in urban areas, especially in older cities, are often not designed to accommodate both
cyclists and motor vehicles comfortably.
Cyclists need ample space to ride safely, while taxi drivers, who rely on timely pickups and drop-offs, require clear lanes. This competition for limited space can lead to conflicts, with each group feeling the other is encroaching on their territory.
Cyclists are vulnerable road users, lacking the protective shell that vehicles provide, and they
share bus lanes with taxis. Despite it being their job, stopping legitimately in bus lanes and cycle lanes to pick up and drop off passengers, can be a significant irritation to cyclists looking to keep their momentum going.
There’s a common perception among both groups that the other does not follow traffic laws. Cyclists often accuse taxi drivers of aggressive driving and unsafe stopping on yellow and red lines (which they are legally able to do), while taxi drivers frequently complain that cyclists ignore traffic signals and weave unpredictably through traffic. Cyclists and taxi drivers often come from different backgrounds and may have different attitudes towards transportation and urban living. Cyclists might see themselves as contributing to a greener, healthier city, while taxi drivers might view themselves as providing a critical public service. These differing self-perceptions can lead to a lack of empathy and understanding.
Many cities lack adequate infrastructure to safely accommodate both cyclists and taxis, such as dedicated bike lanes or well-designed pick-up and drop-off zones. Policy gaps can exacerbate these issues, leading to shared frustrations about the lack of support from city planning bodies.
Effective communication between cyclists and taxi drivers is often lacking. When misunderstandings or conflicts arise, they can escalate quickly due to a lack of established norms or channels for resolving disputes amicably.
The tension between cyclists and taxi drivers is a multifaceted issue rooted in competition for space, safety concerns, perceptions of each other’s behaviour, and broader socio-economic factors. Addressing these tensions will likely require a combination of better infrastructure, clearer regulations, and efforts to foster mutual understanding and respect on the roads.
PROVIDERS: HOW CAN DASHCAMS HELP BRIDGE THE INSURANCE VOID
Gap insurance, or Guaranteed Asset Protection insurance, covers the difference between a vehicle's purchase price and its depreciated value at the time of a claim. It's designed to protect car owners from financial loss if their vehicle is written off or stolen.
However, the sale of new Gap insurance policies was paused in February this year due to concerns from the Financial Conduct Authority (FCA) about fair value. This suspension left a significant gap in the financial protection available to car owners and put additional strain on car dealerships already facing pressure.
Anthony Hogan, Automotive Business Development Manager for Road Angel, highlighted how dealerships are adapting to these changes. With the suspension of Gap insurance sales, dealerships are increasingly offering pre-installed dashcams as an alternative.
These dashcams provide several benefits:
• Insurance Premium Reductions: Many insurance companies offer lower premiums for vehicles equipped with dashcams, as footage can expedite the claims process.
• Convenience for Customers: Buyers can avoid the hassle of sourcing and fitting a dashcam post-purchase.
Taxi firms are particularly affected by the Gap insurance hiatus. Traditionally, acquiring Gap insurance for taxis had already been challenging due to high mileage and rapid depreciation.
Talking of how some dealerships are including preinstalled dashcams, Hogan said: “The motorist further benefits from insurance premium reductions as more and more insurance companies offer reduced prices for customers that have a dash camera fitted to their vehicle, as the inclusion of footage with a claim significantly speeds up the claims process.
“These benefits also apply to commercial vehicles including taxi companies who we are seeing come to Road Angel in increasing numbers looking for ways to bridge the insurance coverage gap.
“Taxi-specific gap insurance has always been more difficult to buy due to traditionally higher mileage and the faster depreciation of vehicles used as taxis.
“We can offer competitive dashcam prices to taxi companies which means the drivers get easy access to affordable cameras, while the taxi companies also benefit financially and have the peace of mind that their drivers are protected.
“While there are signs GAP insurance is starting to be made available again for dealers to sell to customers, it isn’t clear at this stage in what form the insurance will be reintroduced and whether sales will return to 2023 levels.
“In an increasingly challenging market for both dealers and motorists, expanding the range of safety products, such as dashcams, being made available to consumers at the point a vehicle is purchased will protect the financial interests of dealers, provide a convenient safety solution for consumers and help keep UK roads safe.
“Whatever form GAP insurance returns into the UK automotive market, we expect dealerships to continue to broaden their safety product offering for the benefit of the dealer and the motorist.”
RENEE ROGERS Q&A
NEW INDUSTRY APP PROMISES TO STREAMLINE ACCIDENT REPORTING AND SLASH COSTS
The taxi and private hire industry is no stranger to change. Now, a new service and app has launched to change the way road traffic accidents are handled, and it aims to address the inefficiencies of current processes. The ONO app, paired with its dashboard, promises to revolutionise the way fleet owners and drivers manage incidents, making accident reporting quicker and more accurate.
Developed by a team with over a decade of experience in fleet management and claims processing, ONO offers a unique solution for a costly problem that has long plagued the industry. We quickly caught up with ONO’s CEO and Founder, Renee Rogers, to get a snapshot view into what this new service brings to the table.
What service does ONO provide?
“ONO is incident reporting software for fleet operators and drivers, simplifying collision reporting and management. It captures and relays data instantly, unlike error-prone manual reports, allowing for swift and effective incident management.”
What makes ONO different from anything else on the market?
“At ONO, a core value is that we don’t profit from a driver’s misfortune. Operators also usually have their preferred after incident supply chain, thus ONO has been developed to connect fleets with their providers more efficiently and accurately. “
Why is speed and accuracy so important when it comes to reporting an incident?
“Immediate action is essential in order to minimise further complications and costs. This improves safety, and reduces vehicle downtime.”
How much money could this service save taxi and private hire fleets?
“ONO could save a fleet of 250 vehicles around £180,000 annually by cutting administrative expenses, speeding up repairs, reducing fraudulent claims, and lowering insurance premiums.”
IMAGE CREDIT: ONO
DRIVERS, MAINTENANCE AND PARKING:
USE THE CURRENT UK TAXI AND PRIVATE HIRE INFRASTRUCTURE TO ADAPT TO AUTONOMOUS VEHICLE TAXIS
The emergence of autonomous vehicles (AVs) is set to redefine the landscape of the UK taxi industry. Globally, companies such as Waymo and Cruise have spearheaded direct market introductions of these vehicles, posing a significant question for the UK: is this the optimal approach for integrating such technology into our own transport ecosystem?
The prospect of fully autonomous taxis raises substantial concerns regarding job security within the industry. With over 300,000 drivers in the UK potentially at risk, a sudden shift to driverless cabs could lead to widespread unemployment. The impact on livelihoods and the economy cannot be understated. Therefore, rather than an abrupt transition, a more considered approach might involve gradually integrating autonomous technology
through existing operators and drivers. This method not only helps preserve jobs but also ensures a smoother and more controlled transition to new technology.
A key challenge associated with the adoption of autonomous vehicles is the maintenance and upkeep of a large fleet. In London alone, over 100,000 private hire vehicle drivers currently take personal responsibility for managing their vehicles, including parking, cleaning, and maintenance. Removing this decentralised infrastructure could create significant logistical challenges, especially in a city already struggling with congestion and limited space. Centralising these operations would require considerable investment in new facilities and infrastructure, which could be impractical in densely populated areas.
Moreover, fully autonomous vehicles are not yet capable of operating under all conditions. Factors such as adverse weather, technical malfunctions, and limitations in AI systems highlight the need for human oversight. For example, weather conditions like fog can impair the sensors and cameras that AVs rely on, while AI systems can sometimes misinterpret data or experience technical failures. These issues underscore the importance of maintaining a hybrid approach, where human drivers remain an integral part of the operation, ensuring reliability and safety.
For autonomous vehicles to be effective on a large scale in urban environments, the necessary infrastructure must be established. The current network of operators and drivers offers a readymade framework that can be utilised to support the gradual introduction of autonomous technology. Instead of a wholesale replacement of the existing system, a phased approach allows for the integration of new technology while leveraging the strengths of the current infrastructure.
Incorporating autonomous features through existing operators could provide several benefits. It allows for a gradual transition, reducing the risk of widespread job losses and economic disruption. Additionally, it enables a more manageable introduction of new technology, with human drivers available to take control when needed. This approach also offers the flexibility to adapt to unforeseen challenges, such as changes in technology or market conditions.
The taxi industry is a crucial component of urban transport, providing essential services to millions of people. Ensuring that the transition to autonomous vehicles is managed responsibly is vital to maintaining the reliability and effectiveness of this service. By leveraging the existing workforce and infrastructure, the UK can lead the way in integrating autonomous technology into the taxi industry in a way that benefits both drivers and passengers.
TIME TO RETHINK TRAVEL: WHY MORE SHOULD OPT FOR PUBLIC
our nation's travel habits, showing a pronounced preference for private transport. On average, individuals in England made 757 trips in 2021, with an overwhelming 703 of these by private means. Some of those forms of private travel include active mobility like walking and cycling. In fact, walking saw 235 trips per person made, alongside an average 15 per person made by cycling. Car or van travel, at 447 trips, was the most utilised mode. In stark contrast, public transport accounted for just 53 trips per person, with buses leading the way at 27 trips, followed by rail at 19 trips. Interestingly, taxis and minicabs made up just 7 trips annually.
significant implications for the environment, urban congestion, and public health. There has long been a case for shifting more of our private journeys to public transport. Let’s explore why making this change could be not just beneficial, but necessary.
ENVIRONMENTAL BENEFITS
One of the most pressing reasons to switch from private to public transport is the environmental impact. Private cars, especially those powered by internal combustion engines, are a major source of greenhouse gas emissions. According to the Department for Transport, transport is responsible for about 27% of the UK's total carbon emissions,
with the majority coming from road transport. Buses and trains, on the other hand, are significantly more energy-efficient per passenger mile. Taxi vehicles are also often heavily regulated, like in London, where nearly 60% of black cabs are already Zero-Emission Capable (ZEC). Encouraging a shift towards public transport can play a crucial role in reducing our carbon footprint and combating climate change.
REDUCING URBAN CONGESTION
Urban congestion is another critical issue exacerbated by the prevalence of private car use. The National Travel Survey reports that heavy traffic is a common problem in cities, leading to longer travel times and increased fuel consumption. Public transport options like buses and trains can carry far more passengers than cars, which helps to ease congestion. In turn, this can lead to smoother, quicker commutes and less time wasted in traffic jams. Taxis are seen as a perfect ‘last and first mile’ option that complements longer train journeys and those with extra mobility requirements not served by active transport and other public transport modes.
ECONOMIC ADVANTAGES
Economically, public transport offers several advantages. It can be a cost-effective alternative for individuals and reduce the need for expensive infrastructure investments required to support high levels of car use. The cost of owning and maintaining a private vehicle, including fuel, insurance, and parking, often far exceeds the cost of public transport. Additionally, widespread use of public transport can stimulate job creation within the transport sector and contribute to economic growth through more efficient movement of people.
HEALTH AND SAFETY
Public transport also contributes to public health and safety. Increased use of buses and trains can
lead to fewer road accidents and associated fatalities, which are disproportionately high in cardominant societies. Furthermore, active travel associated with public transport, such as walking to bus stops or train stations, promotes physical activity, which is beneficial for overall health. Reduced air pollution from fewer cars on the road also translates to lower rates of respiratory illnesses and other pollution-related health issues.
ACCESSIBILITY AND SOCIAL EQUITY
Public transport enhances accessibility and promotes social equity. Buses, taxis and trains provide essential mobility for those who do not own a car, such as low-income families, the elderly, and those with disabilities. Ensuring that everyone has access to affordable and reliable transport is crucial for social inclusion and equal opportunities. Expanding public transport options can also reduce the urban-rural divide, giving residents in remote areas better access to services and opportunities.
POLICY AND INFRASTRUCTURE
Encouraging a shift towards public transport requires supportive policies and investment in infrastructure. This includes expanding public transport networks, improving service frequency and reliability, and making services more affordable. Initiatives such as dedicated bus lanes, park-and-ride schemes, and subsidies for public transport to shift to cleaner vehicles can incentivise more people to leave their cars at home. The statistics are clear: the vast majority of trips are still being made by private transport which offer no investment into the public transport realm. Given the environmental, economic, and social benefits of public transport, it may be time for a collective shift in travel habits. By opting for buses, trains, and taxis, we can reduce our carbon footprint, alleviate urban congestion, and promote a more equitable and sustainable society.
LONDON NEWS LONDON TAXI DRIVER HERO RETURNS £6,500 FOUND ON BACK SEATS
TO JET-LAGGED TRAVELLER
In a heartwarming display of honesty, London black cab driver Mohamed Muhydin went above and beyond to reunite a weary traveller with a lost bag containing crucial medication and £6,500 in cash.
The incident, shared by Suzanne Sullivan of the Licensed Taxi Drivers’ Association (LTDA), highlights the exemplary actions of Mr Muhydin. The taxi driver picked up a passenger from Terminal 2, Heathrow, who had just completed a gruelling journey from Australia and was destined for The Mercure in Talbot Square. After a brief chat during the ride, the passenger was dropped off, leaving Mr Muhydin to continue his shift.
Facing a slow workday, Mr Muhydin decided to head back to Heathrow. Stopping for fuel in Hammersmith, he discovered a bag left behind by his previous passenger. Inside, he found the traveller’s passport, medication, and a substantial sum of money. Realising the urgency, he promptly drove back to the hotel to return the belongings.
The passenger, Mr Walker, was understandably distressed at the loss, particularly of his medication. Upon being reunited with his bag, he expressed immense relief and gratitude. Despite offering a reward, Mr Walker’s appreciation was the true reward for Mr Muhydin, who was said to simply be glad to help.
This act highlights the integrity of London’s black cab drivers and serves as a reminder of the professionalism and care that define the city’s iconic taxi service.
CITY OF LONDON APPROVES BLACK TAXI BANK JUNCTION ACCESS TRIAL AFTER
The City of London Corporation has voted to allow trial taxis access to the Bank Junction, marking a significant shift in its traffic management policy.
The decision, taken by the Court of Common Council, will permit taxis to navigate the junction from Spring 2025, contingent on approval from Transport for London.
Transport officers at the City Corporation are now tasked with formulating an experimental traffic order. This order aims to grant taxis access at all times, while continuing to restrict other vehicles, including private hire services, between 7am and
7pm, Monday to Friday. This move is part of an effort to enhance accessibility without disrupting the area’s wider improvements.
Since 2017, restrictions have limited the junction’s use to cyclists and buses, aligning with the City Corporation's broader goal of making Bank Junction safer and more inviting. The ongoing improvement strategy targets reducing casualties by simplifying traffic flows, cutting pedestrian congestion, improving air quality, and transforming the area from a mere transit point into a destination in itself.
If the temporary arrangements receive approval, they will be implemented for up to 18 months, during which time their impact on traffic, safety, and access will be closely monitored. A public consultation is also planned during this period to gather feedback and assess the trial’s effectiveness.
The final decision on whether to make these changes permanent will be made by the Streets and Walkways Sub Committee of the City Corporation, based on the findings from the trial period and public consultation.
Proponents of the change within the Court of Common Council highlight that the majority of taxis are now zero-emission vehicles, which, coupled with their strong safety record, can enhance access for those unable to walk, cycle, or use public transport, without compromising the vision for a safer and more accessible Bank Junction.
Steve McNamara, General Secretary at Licensed Taxi Drivers’ Association (LTDA), said on LinkedIn: “Thankfully today saw common sense prevail and in the City of London the Court of Common Council voted 57 to 21 in favour of a trial scheme to allow taxi access to Bank Junction. Fantastic news for those who rely on taxis to move around, the disabled, less ambulant and anyone who needs door to door transport!”
Chairman of the City of London Corporation’s Planning and Transportation Committee, Shravan Joshi, said: “The overall work programme at Bank Junction has meant that the junction is already a safer, more pleasant environment to travel through and we will
carefully monitor the impact of re-introducing taxis into this vibrant area.
“For those unable to use modes of active travel, or who need transportation when public services aren’t available, black cabs have the potential to enhance this public space in line with our Destination City policy to make the Square Mile a desirable, safe and inclusive visitor destination, boosting economic growth.”
Mariusz Zabrocki, UK General Manager at FREENOW, said: “We’re delighted to see that the City of London Corporation has voted to allow a trial for taxis access to the Bank Junction. We continue to see high demand for taxis in the Bank Junction area and we hope that following the trial, a decision will be made to make these changes permanent. Black cabs play a key role in the fabric of the city and restoring this essential taxi access in the area will not only greatly benefit taxi users but make the area more accessible for everyone.”
NO TAXI LEGISLATION REVIEW PLANNED SAYS NORTHERN IRELAND’S MINISTER FOR INFRASTRUCTURE
There is no taxi legislation review planned says Northern Ireland’s Minister for Infrastructure.
In a recent parliamentary session, Mark Durkan of the Social Democratic and Labour Party (SDLP) raised a pertinent question about the current state of taxi legislation in Northern Ireland. Durkan inquired whether the Minister for Infrastructure, John O'Dowd of Sinn Féin, deemed the existing regulations effective and suitable, and if there were any intentions to review them.
O'Dowd responded by acknowledging the challenges within the taxi sector, noting they stem not from the legislation itself but from broader economic factors. He cited shifts in consumer
behaviour post-COVID, reduced spending power due to the cost-of-living crisis, and new employment opportunities affecting taxi drivers.
O'Dowd stated that, currently, his department's resources and personnel constraints prevent a review of the legislation, but he emphasised his commitment to supporting the taxi industry through effective measures.
Durkan countered by highlighting that former Minister Chris Hazzard, also of Sinn Féin, had previously suggested a review, deeming the legislation outdated even before the pandemic. Durkan questioned if the laws, considered outdated in 2016, were not even more so now.
O'Dowd responded by urging a forward-looking approach, emphasising the need to address current realities rather than past commitments. He pointed to significant changes since 2016, such as the economic impact of COVID and new job opportunities, and argued for practical support for the taxi industry. O'Dowd also mentioned his proactive step of writing to the Department for Transport in England, requesting them to halt the proposed VAT increases on taxi fares and operators, which he believes would have a devastating impact on the industry.
The exchange highlights an ongoing debate on whether Northern Ireland’s taxi legislation meets the needs of a post-pandemic economy. While no immediate review is planned, the dialogue does highlight the importance of responsive and effective support for the taxi sector amid evolving challenges.
John O'Dowd said: “Taxi legislation and the challenges that face our taxi industry have been raised with me many times. My view is that the main challenge that faces our taxi industry is not the current taxi legislation but the different economic factors that have come into play as people's habits have changed since COVID, their spending limits have been reduced as a result of the cost-of-living crisis and different employment opportunities have arisen for those who normally drive taxis.
“There is a range of issues. To date, I have not committed to reviewing taxi legislation, as resources and personnel in my Department will not allow me to do so. I have to prioritise other matters. I am committed to working alongside the taxi industry and taxi drivers to do what I can, but if I am going to do something, I want to make sure that it will be an effective response to their needs.”
GUIDE DOGS CHARITY URGES TAXI AND PHV LICENSING AUTHORITIES TO EDUCATE DRIVERS ON ASSISTANCE DOGS LAW
In a push to curb illegal refusals and boost the confidence of guide dog users, the charity Guide Dogs has called on taxi and private hire vehicle (PHV) operators to comply with regulations regarding assistance dogs.
As part of their Open Doors campaign, the organisation is urging licensing authorities across England to further educate taxi and PHV drivers on their legal obligations.
For over two decades, the law has mandated that licensed taxi and PHV drivers must carry
service for individuals with disabilities, including those with vision impairments. Guide Dogs' initiative aims to ensure these services remain accessible and reliable for all, encouraging licensed drivers to familiarise themselves with and adhere to the existing laws.
Jessica Luke, Regional Policy and Campaigns Manager at Guide Dogs, said: “While it is a criminal offence to refuse to carry a guide or other assistance dog in a taxi or private hire vehicle, without a medical exemption certificate issued by the Local Authority, sadly guide dog owners regularly report this kind of access refusal to us.
We are calling on licensing authorities to circulate our guidance on carrying assistance dogs with all taxi and private hire vehicle operators employed drivers on a yearly basis to reduce the number of illegal access refusals and help more people with sight loss to live the lives they choose.”
Ridehail operator Bolt has unveiled the industry's first affordable dashcam initiative for drivers across the UK.
The ride-hailing giant has partnered with CCTV specialist Matrix iQ to offer this innovative scheme, which promises significant cost savings for drivers. The new programme allows Bolt drivers to purchase a compliant dashcam for as little as £69, with a subsequent monthly fee of £11.99 for data processing.
The move addresses the often prohibitive costs associated with dashcam installations, which can soar to £700 depending on compliance requirements set by licensing authorities. Bolt’s new offering aims to democratise access to essential safety equipment by making it affordable and accessible to all drivers, regardless of their location.
The cost of installation varies depending on the regulations in place within specific cities. In most
VEEZU AND SEATFROG TEAM UP TO SIMPLIFY TRAIN AND PRIVATE HIRE JOURNEYS
In a bid to streamline the experience of rail and private hire travel, Veezu and Seatfrog have announced a new partnership.
The collaboration will connect Seatfrog's rail ticketing technology with Veezu’s vehicle network.
The partnership is designed to eliminate the taxi queueing and missed connections caused by train delays. By syncing train schedules and private hire services, passengers should find a Veezu car waiting for them as soon as they step off the train.
areas, drivers can self-install the equipment, incurring just a one-off payment of £69 for the hardware and a monthly subscription fee. However, in cities such as London, Coventry, Cardiff, Nottingham, and Manchester, where professional installation is either mandatory or preferred, an additional fee of £80 is required. Manchester drivers face a slightly higher initial cost of £109 due to specific camera requirements mandated by the local authority.
HQ AND ADDISON LEE FORGE GLOBAL MOBILITY PARTNERSHIP
Addison Lee has teamed up with HQ, a top player in corporate mobility, to expand its global transportation services. This partnership allows Addison Lee to offer its clients seamless and reliable travel options worldwide through its app.
For half a century, Addison Lee has worked in London’s transport scene. Following significant expansions, including the acquisition of Green Tomato Cars in 2023 and ComCab in 2021, the company now stands as the largest premium ground transport provider in the city.
Its diverse fleet includes everything from iconic black taxis to state-of-the-art electric vehicles, catering primarily to corporate clients.
By integrating with HQ’s SummitGround platform, Addison Lee now accesses a vast network of trusted transport providers globally. This move aims to provide clients a consistent and safe travel experience, regardless of their destination.
TAXI SPECIALISTS PATONS INSURANCE TRIUMPH IN DIGITAL MARKETING EXCELLENCE AT PRESTIGIOUS AWARDS
Patons Insurance clinched the coveted Excellence in Digital Marketing award at the British Insurance Technology Awards yesterday.
The family-run firm has been commended for its strategic partnership with digital marketing experts, leading to a significant uptick in online visibility and brand recognition.
Over the past year, Patons has seen a remarkable surge in individual hire-and-reward customers, reaching nearly 10,000 – a 16% increase from the previous year’s 8,600. This achievement is attributed to a comprehensive marketing overhaul initiated in 2022.
The new strategy has propelled the company’s website traffic, with a monthly average increase of 143%. Conversion rates from visitors to leads have also improved, and search engine optimisation efforts have driven a 219.4% rise in organic traffic.
Sponsored by Insurance Post, the British Insurance Technology Awards celebrate innovators transforming the industry through digital advances and pioneering approaches. Patons’ recognition highlights its leading role in reshaping insurance marketing.
REGIONAL NEWS
NORTH YORKSHIRE
COUNCIL PROPOSES TAXI TARIFF INCREASES DESPITE UBER PRICE COMPETITION CONCERNS
North Yorkshire Council is poised to implement hackney carriage tariff increases of 5% despite some concern around Uber price competition.
The proposed changes include a 5% increase in the running mile and waiting times for daytime fares, alongside extending the evening tariff from 10pm to 7am, instead of the current 11pm to 6am. Notably, callout charges are set to rise from £1 per mile to £1.50 per mile. Additionally, a new surcharge of up to £50 per trip is to be introduced for contracts with the Council, primarily affecting school and
social care transport agreements.
The Council’s review emphasised the need to strike a balance between fair compensation for drivers and preventing undue financial strain on passengers. One point of concern was competition from private hire vehicles and ride-hailing services like Uber, which often offer lower fares than traditional hackney carriages. Drivers in North Yorkshire have voiced worries about losing business to these operators, especially if fare increases make their services less competitive.
CHANGE
OF PLAN: JUST
25 WHEELCHAIR ACCESSIBLE TAXIS REMAIN IN WHOLE SOUTH GLOUCESTERSHIRE AREA
South Gloucestershire Council faces a significant challenge in balancing the need for accessible taxis with the overall availability of hackney carriage services.
The council's policy, initially aimed at ensuring all hackney carriage vehicles are wheelchair accessible by October 2024, is now under review.
The council's resolution to make all hackney carriages wheelchair accessible was first set in 2017. However, since then, the number of licensed hackney carriages has drastically decreased. From a total of 300 vehicles in 2016, only 81 remained in early 2024. The current fleet includes just 25 wheelchairaccessible taxis, a significant drop that has raised alarm about the viability of maintaining adequate service levels.
The cost of converting or purchasing wheelchair-accessible vehicles, which are predominantly diesel, is seen as a considerable burden for taxi operators. Additionally, the anticipated shift to hybrid or electric vehicles by 2030 exacerbates these financial pressures, making the transition unaffordable for many drivers.
YORK TAXI DRIVERS ‘DISAPPOINTED’ WITH COUNCIL DECISION TO LICENCE UBER
York taxi drivers are ‘disappointed’ with the council’s decision to licence ridehail giants Uber in the local area.
Arshad Mahmood, the Chairman of York City Taxi Association (YCTA), expressed discontent over York City Council’s decision to grant Uber a conditional one-year licence. Mahmood highlights significant concerns for the local taxi industry and the wider community.
“This decision will have amassive impact on locally York licensed taxi drivers,” Mahmood stated. He stressed that the council's move disregards the existing 44 wheelchair-accessible hackney taxis, which are crucial for disabled users. Uber, he pointed out, have not at this point provided any assurance that it will maintain a fleet of wheelchairaccessible vehicles, unlike local operators.
issue, he argued, has not been adequately addressed by the council’s decision.
The council's licensing committee recently approved Uber’s application to operate private hire cars in York, marking the end of a six-year hiatus for the ride-hailing company in the city. The decision has sparked significant debate among local stakeholders, particularly within the taxi community.
Arshad Mahmood said: “We are disappointed with the decision of York City Council to grant conditional license to Uber for one year.
“This decision will have massive impact on locally York licensed Taxi drivers.
Mahmood also raised concerns about public safety and protection. He warned that Uber’s return to York would likely attract out-of-town drivers who lack essential local knowledge. This
“This decision has overlooked 44 wheelchair accessible hackney taxis and wheelchair taxi users as Uber hasn't given any reassurances or commitment that they will have wheelchair accessible taxis available all the times unlike any other York licensed operators or York taxi ranks.
“This decision has also over looked public safety and public protection as Uber will formally encourage more out of town drivers to come to York with zero local knowledge.”
CRAWLEY COUNCIL ‘ACTIVELY INVESTIGATING’ LOCAL DRIVER CONCERNS AROUND LONDON LICENSED UBERS WORKING GATWICK AIRPORT
Crawley Council are ‘actively investigating’ local taxi and private hire vehicle (PHV) drivers' concerns as their protest against what they perceive as lax enforcement of local licensing laws at Gatwick Airport continues.
The protests follow Gatwick Airport's promotion of Uber services to passengers and the introduction of dedicated Uber bays at the airport.
Unite the Union suggests that Uber enjoys an unfair advantage over Crawley’s private hire vehicles by bypassing local licensing regulations. This allows Uber cars, often registered by London regulator Transport For London (TfL), to enter Crawley and wait for passengers. Conversely, local private hire vehicles cannot pick up fares outside their licensed areas unless pre-booked.
This situation has resulted in a surge of London-based Uber cars in Crawley, competing with local drivers for business. Uber's expanding footprint in Crawley's taxi and PHV market is said to be threatening livelihoods and impacting the local economy, which relies heavily on Gatwick Airport.
A spokesperson for Crawley Council said: “We are aware of the complaint and have been actively investigating. More recently, we have received additional evidence, which has extended our investigation. As this is an ongoing investigation, we are unable to provide further public comment at this time.”
Dominic Rothwell, a Regional Officer for Unite the Union, said: “Crawley Council needs to protect the local taxi trade, which is vital to Crawley’s economic wellbeing, by enforcing its own laws against Uber.
“The council needs to release its promised investigation into Uber’s behaviour and crackdown on both the company and Gatwick airport, both of which are responsible for setting up a business model that is a direct contravention of the council’s licensing laws.
“The totally unfair practice of London-based Uber cars picking up fares booked while they are parked up in Crawley must end.”
North Yorkshire Council is poised to implement hackney carriage tariff increases of 5% despite some concern around Uber price competition.
The proposal follows a detailed review by the Corporate Director of Environment, culminating in proposed adjustments aimed at ensuring fair compensation for drivers while maintaining accessibility for the public.
Under the current legislation, councils have the authority to set maximum fares for hackney carriages. This helps protect passengers from excessive charges and ensures drivers are fairly compensated. North Yorkshire’s existing fare structure has been in place since April 2023, but recent comparisons with neighbouring areas prompted the Council to propose revisions.
The proposed changes include a 5% increase in the running mile and waiting times for daytime fares, alongside extending the evening tariff from 10pm to 7am, instead of the current 11pm to 6am. Notably,
In response to these proposals, a public consultation was held, garnering 30 responses. Reactions varied widely, with some stakeholders advocating for higher fares to ensure drivers earn a living wage, while others expressed concerns about the affordability of taxi services for residents, particularly in rural areas where alternatives are limited.
The Council’s review emphasised the need to strike a balance between fair compensation for drivers and preventing undue financial strain on passengers. One contentious issue is the potential impact of fare increases on those who rely on taxis as their primary mode of transport, such as the elderly or individuals with disabilities.
Another point of concern is competition from private hire vehicles and ride-hailing services like Uber, which often offer lower fares than traditional hackney carriages. Drivers in North Yorkshire have voiced worries about losing business to these operators, especially if fare increases make their
TAXI DRIVER HAS LICENCE REVOKED FOR CAB THAT ‘STANK OF GARLIC’ AND NARROWLY MISSING PEDESTRIAN AND DOG WHILE DRIVING
WEST BERKSHIRE CHARGES
An East Cambridgeshire taxi driver has had his licence to drive a taxi revoked on appeal after four incidents, which included narrowly missing a pedestrian and her dog.
The driver, Jerzy Masjanis, was first brought before East Cambridgeshire District Council’s licensing (non-statutory) subcommittee in June 2021, following a number of complaints to the council from fare paying passengers.
At this hearing, Mr Masjanis provided assurances to councillors he would “change his behaviour and make better decisions in the future”.
However, since that meeting, he had been involved in a further four incidents, which resulted in more complaints being made to the council.
These involved narrowly missing a pedestrian and her dog when reversing from King’s Avenue into Allen Road in Ely on 26 November 2021. The
pedestrian said if she had not shouted and waved at the driver, he would have hit her.
In November 2022, the same driver failed to assist a disabled passenger into his vehicle. The man who was using crutches and had a large bouquet of flowers, was forced to lean out of the vehicle in an attempt to shut the passenger door.
In December 2023, Mr Masjanis failed to assist an elderly man who had to load his own suitcase into the boot of Masjanis’ dirty car. When the man got inside the car he said it was filthy and stank of garlic.
According to South Oxfordshire District Council, that same month Mr Masjanis also displayed unprofessional rude behaviour towards council employees in the council offices when collecting new vehicle licensing documents.
After listening to Mr Masjanis and others, councillors decided to revoke his licence, finding that the incidents detailed in the Licensing Officer’s report “demonstrated a history of noncompliance and a failure to amend behaviour despite being given repeated opportunities to do so”, and that there was “likely to be a significant risk to passenger safety if action was not taken”.
WEST BERKSHIRE CHARGES
Mr Masjanis appealed the decision and the case went before Peterborough Magistrates’ Court on 6 June.
After hearing evidence, magistrates found in favour of the council and agreed that Mr Masjanis’s joint hackney carriage and private hire driver licence should be revoked.
Deciding the appeal, the magistrates said: “We find there was reasonable cause to revoke the appellant’s licence. His reactions to questions about the four incidents, his complete lack of understanding of the code of good conduct and, even in his summary, the appellant did not accept that any of his actions were unacceptable, lead us to believe he is not a fit a proper person to hold a taxi licence. We therefore do not find the decision of the council was wrong and your appeal is not upheld.”
Mr Masjanis has a right to apply for leave to appeal this decision.
ENFORCEMENT NEWS
TAXI DRIVER CONFRONTED BY MAN WITH HAMMER IN BOURNEMOUTH
Dorset Police responded to a report involving a taxi driver and a man wielding a sledgehammer in Yeomans Road, Bournemouth.
The incident unfolded on Thursday 20 June 2024, with a verbal confrontation between the driver of a white taxi and the man holding the hammer.
According to the Bournemouth Echo, a Dorset Police spokesperson said the man left the scene after the heated exchange. Officers swiftly arrived and conducted a search of the area.
The man was found, and the sledgehammer was confiscated.
Authorities expressed concerns for the individual’s welfare and ensured he received necessary care. Investigations into the incident are still in progress.
‘MORE CORD THAN TYRE’: POLICE REPORT PRIVATE HIRE DRIVER FOR TYRE WITH DANGEROUSLY EXPOSED
CORDS
Greater Manchester Police (GMP) Traffic unit has been conducting compliance checks across the city, targeting private hire vehicles for safety checks.
During a recent operation, officers discovered a Toyota Prius with a dangerously worn tyre, exposing internal cords.
The tyre in question was found to have its internal cords visible, a clear indication of excessive wear. Tyres consist of various layers, including rubber and cord materials that provide strength and flexibility. The cords, typically made of textile or steel, are designed to reinforce the tyre. They should never be exposed during normal operation. Exposing these cords not only compromises the tyre’s integrity but also poses a significant safety risk, potentially leading to tyre failure.
A Greater Manchester Police (GMP) Traffic spokesperson said: “We are out and about in Greater Manchester conducting compliance checks on private hire vehicles.
“This Toyota Prius had more cord than tyre! Immediate prohibition and reported for the offence. His taxi authority was also suspended by licensing.”
UBER, TAXIS AND PRIVATE HIRE VEHICLES ALL CHECKED AS WEST YORKSHIRE POLICE CONDUCTS MAJOR COMPLIANCE OPERATION
West Yorkshire Police, along with the DVLA, conducted a comprehensive inspection of taxis and private hire vehicles (PHV) operating within the Kirklees region.
This action formed part of a larger crackdown to ensure vehicles were safe and legally compliant.
During the week-long operation, 51 licensed taxis and private hire vehicles across Dewsbury and Huddersfield were stopped and inspected. The checks were thorough, focusing on vehicle safety, roadworthiness, and legal compliance. Encouragingly, only a few minor issues were detected, suggesting a generally good adherence to regulations among local operators which included ridehail giants Uber.
The initiative formed part of National Licensing Week objectives. Further inspections are planned as police officers continue their push on licensing
enforcement, ensuring taxis remain a safe and reliable mode of transport for the community.
Inspector Mark Pattinson of Kirklees Police said:
“Keeping people safe is our primary role as police, and the recent licensing week has seen officers work across our communities to check on businesses and services we all use day to day, to ensure they were operating safely.
“It was particularly positive to note that no serious issues were found in the 51 Kirklees licensed taxis which we checked, and I want to thank those drivers for their co-operation.”
AVON AND SOMERSET POLICE RUN TAXI AND PRIVATE HIRE VEHICLE COMPLIANCE CHECKS IN BRISTOL
POLICE APPEAL FOR WITNESSES AFTER KNIFEPOINT ROBBERY LEAVES BATLEY TAXI DRIVER SHAKEN
Avon and Somerset Police conducted a routine check of licensed taxi and private hire vehicles on Bath Road, Bristol, early Tuesday morning.
Over the course of two hours, the special taxi officer inspected 26 vehicles, with most meeting the required standards. However, several issues were noted.
A private hire vehicle (PHV) was found with a front tyre worn down to the cord, posing a significant safety risk.
Another PHV had expired plates, and the driver’s badge was also expired,
raising concerns about regulatory compliance.
A private hire driver (PHD) was caught not wearing a seatbelt when no passengers were on board. There were a few minor plate and badge discrepancies, which, while less serious, still require attention to maintain overall standards.
These findings highlight the ongoing need for checks in vehicle safety and compliance. Ensuring that all licensed vehicles operate within legal requirements is crucial for the safety of both drivers and passengers.
The suspect is described as a white male in his 20s, of medium build, dressed in black, and with noticeable scars on his face. He was reportedly seen on Manor Way, The Parade, or Maythorne Avenue shortly before the assault.
Detectives in Batley are urging witnesses to come forward after a taxi driver was robbed.
The incident occurred at around 3.25am on 25 April near Fry Dayz Fisheries on The Parade. The Kirklees District Crime Team is appealing for anyone who may have witnessed the event or has new information to aid their investigation.
A Cleckheaton man has been arrested on suspicion of robbery and released on police bail, but officers are keen to hear from the public.
Residents in nearby areas, including Hazel Grove, Lime Tree Avenue, Hawthorne Avenue, Ashmead, Pine Grove, and Chestnut Avenue, are asked to check their CCTV for any footage of the suspect. The police are particularly interested in hearing from anyone who recognises the individual fitting this description.
Police sources say the robbery took place when a Toyota Prius taxi, which had been ordered to the location, arrived. The suspect entered the vehicle, threatened the driver with a knife, and assaulted him before escaping with cash and personal belongings. The driver, while shaken, was unharmed.
