TPI Corporate Profile and Service Offering A Briefing for Leaders & Decision Makers
Table of contents Introduction to TPI & Services Profile
Our Strategy & Performance Consulting Services
Our HR & Talent Consulting Services
Innovation, change Management and Business Excellence Services Customer Service Excellence
About Us Team Power International (TPI) is a team-based,
knowledge
driven
management consulting firm. TPI has been
providing
strategic
Strategy & Planning
Corporate Performance & BSC
Human Resources & Talent Management
Business Excellence
Training & Qualification
Stakeholders Relations & Customer Service Excellence
Leadership Development
Transformation & Change
and
performance management consulting
and training services for more than 20 years for most of the government organizations in Dubai, Abu Dhabi and UAE federal ministries, as well as a large number of organizations in the private sector. Our primary services include the following key areas:
Sustainable Innovation
Corporate Scores (Surveys, Audit, and Assessments )
Our Consulting Services Profile We provide strategic management consulting services through strategy facilitation & initiative execution, leadership and talent development, Business excellence deployment to transform organizational, functional, team and individual performance.​​
HR & Talent Management
Strategy & Planning
Leadership Development
Training & Qualification
Performance & BSC
Business Excellence
Transformation & Change
Customer Service Excellence
Corporate Scores Assessments
Our BSC Approach to Strategic Planning 11. Strategy Review
1. Strategic Direction
2. Strategic Analysis
10. Strategy Cascading 3. Business model
9. Strategy Execution 4. Corporate Strategy 5. Strategic Objectives 8. Strategic Initiatives
7. Measures & Targets
6. Strategy Map
1. Setting Strategic Direction
Articulating the Strategic Vision
Establishing the Grand Mission
Defining corporate Core values
2. Conducting Strategic Analysis Strategic Analysis
SWOT
BMG
PESTEL – External Analysis
Stakeholder Identification
Industry & Competitor Analysis
Stakeholder Classification
Organization Internal Elements
Customers Value Proposition
Developing the SWOT Matrix
Current Business Model
3. Business Model Development
4. Formulating the Corporate Strategy
Developing the Strategic Themes
Drafting the Themes Results
Selecting the BSC perspectives
Vision Mission Core Values Customers & Stakeholders Enablers (Strengths + Opportunities), Challenges (Weakness + Threats)
Stakeholders Strategic Theme 4
Strategic Theme 3
Strategic Theme 2
Business Processes
Strategic Theme 1
Financial Sustainability
Capacity Building Engaged Leadership
Interactive Communications
Robust Technology
5. Developing Strategic Objectives
Developing the Themes Objectives
Consolidating the Corporate Strategic objectives
Drafting Strategic Objective Commentary
6. Developing Strategy Map  Plotting Strategic Objectives on the BSC perspectives  Create cause & effect linages between objectives
7. Developing Measures & Targets
Selecting KPIs for Strategic Objectives
Establishing baseline & deciding on Performance targets
Developing Performance Index (as needed)
Completing the KPI profiles
8. Selecting Strategic Initiatives
Identify potential strategic Initiatives
Choosing the appropriate Strategic Initiatives
Developing the InitiativesObjectives Relationship matrix
Completing Strategic Initiative profiles
SAmple
9. Strategy Cascading
Develop Cascading options (Function, Department, Location)
Organize Cascading teams
Develop Cascaded plans and Scorecards
Strategy Cascading
10. Strategy Execution
Identify CSFs & Best Practice for Strategy Execution
Developing the Strategy Communication plan
Initiative Execution & Action Planning
Strategy Development & Implementation
11. Conduct Strategy Review & Performance Assessment
Strategy Results & Performance Reporting
Reviewing & Updating Strategies
Develop Performance Consequences Recommendations
Putting All Elements Together 1. Strategic Direction 2. Strategic Analysis
Resource Allocation
Vision Internal & External Strategic Analysis
Mission BSC Perspectives Strategic Themes & Results Strategic Objectives & Strategy Maps Performance Measures & Targets Strategic Initiatives
Stakeholder Mapping Industry & Competitor Analysis Internal & External Strategic Analysis
PESTEL Analysis Corporate Assessment SWOT Construction 3. Business Model Development
4. Corporate Strategy 5. Strategic Objectives
6. Strategy Map 7. Measures & Targets
8. Strategic Initiatives 9. Strategy Cascading
10.Strategy Execution 11.Strategy Review & Performance Assessment
Performance Alignment Vertical Integration Horizontal Integration
Effective & Efficient
Strategy Alignment
Operational Alignment
Cascading the BSC
How will we achieve Mission Success?
Unit Balanced Scorecard How does my division contribute to our Mission?
Employee Balanced Scorecard How do I contribute to Mission Success?
Strategic Direction
Tactical Execution
Corporate Organization Employee
Corporate Balanced Scorecard
Integrated Talent Management System Total Rewards
Strategic Objectives
Orientati on & On boarding
Talent Strategy
Roles & Career Paths
Goal Alignmen t& Metrics
Leadership Developme nt
Training & Developme nt
Strategic Workforce Plan & Talent Segmentation
Selection & Assessme nt
Retention
Engageme nt
Core Organizational Capabilities
Sourcing & Recruiting
Talent Life-Cycle
Acquire
Performan ce Manageme nt
Deploy
Successio n & Talent Review
Develop
Engage & Retain
TPI Integrated HR & Talent Consulting Services 2. Organization Design and Career Development
1. HR Strategy & Planning
4. Training & Development
3. HR & Talent Systems
6. Employee Engagement
5. Leadership Development
1. HR Strategy & Planning
1.1
1.2
1.3
1.4
HR Strategy & BSC
Workforce planning
Emiratization Strategy
Employee Scorecard
2. Organization Design and Career Development
2.1
2.2
2.3
Organization Functional Competency Structure Roles & Framework Design Responsibilities
2.4
2.5
2.6
Job Analysis & Profiling
Competency based Job Description
Career Path Development
3. HR & Talent Systems
3.1
HR Policies and Procedures Development
3.2
HRM Core & Support Processes Development
3.3
Excellence People Approaches Development
3.4
Employee’s Handbook Development
3.5
Salary Scales & Grading System
3.6
Compensation and Benefits System Development
3.7
Review, Design and Develop HRM Forms
3.8
HR Audits & Assessments
3.9
HR & Talent Management Benchmarking
4. Training & Development
4.1
Competency Assessment
4.4
Training Plan & Budget Development
4.7
Special training program content development
4.2
Staff Performance Management
4.5
Personal Development Plan (PDP)
4.8
ISO 10015: Quality Training Standard
4.3
Training Needs Analysis (TNA)
4.6
Onboarding program design and development
4.9
Personal Excellence Program
5. Leadership Development
360°
5.1
5.2
5.3
5.4
360â ° Leadership Assessment
Leadership Development Program
Mentoring Program
Succession Planning
6. Employee Engagement
6.1
6.2
6.3
6.4
Employee Engagement Surveys
Employee Suggestion & Complaints System
Internal Communication Systems
Recognition & Reward System
Transforming the HR Function
Strategy
Organizational
Environmental Scanning
Internal and
strategic plans
external
and operational
environment scans
tactical plans
Supply and Demand Analysis
Workforce (Number and type of workers)
Workload
(amount
and type if work)
Competencies (Knowledge, skills, abilities, and
behaviors)
Gap Analysis
Gap-Closing Strategies
Compare current
HR Reengineering Recruitment Retention Succession Planning Training Talent Management Organizational
talent to future
needs for talent
Identify gaps and surpluses
Assessment
Action / Evaluation
Implementation plan Performance Measures Change Management Strategy
Evaluation
Sustainable INNOVATION Consulting & Training Services
The Three Categories of Innovation
Experience
Offering
Configuration
Customer-facing elements of an organization and its business system
An organization’s core product or service or a collection of its products and services
The innermost workings of an organization and its business system
Innovation is the creation of a viable new offering
The Four Components of An Innovation Capability Approach
Metrics & Incentives Targets, Measures, Incentives
Resources & Competencies Employees, Skills, Training, Budget
Phases, Activities, Deliverables, and Decision Rights
Innovation Capability Organization Teams, Divisions, Leadership
2
Transforming The Organization
Current Reality
3 Gaps and Priority Action
1
The Vision STATE
Stakeholders Vision
Stakeholders Vision
Mission & Values
Mission & Values
Objectives & Initiatives
Objectives & Initiatives
Policies & Regulations
Policies & Regulations
Processes, Products & Services
Processes, Products & Services
Technology
Leadership Team
Technology
Structure
Human Resources Information
Culture
Finance
Partnership
Human Resources
Leadership Team Structure
Information
Culture
Performance Measurement
Finance
Performance Measurement
Rewards Systems
Partnership
Rewards Systems
4 Planning & Managing the Transformation Process Design Process
Remove Barriers
Develop Leadership
Tasks Timetable Responsibilities Culture Incentives Structure Leaders Style Communications Commitment
Business Excellence
EFQM, DGEP, DQA, ADAEP, SKGEP, SSPGE, A JEP, R4E
TPI Customer Service Consulting Services Evaluate the services & customers' feedback
Customer Service Excellence Models
Listen to the
customers' voice
Added Value Services
Customer Satisfaction
Customer Satisfaction Deliver the right services as per customers' needs
Design the right services for the right customers
Our Customer Service consulting team offers a variety of diverse services that will help your organization meet the customer service standards established national and international customer service standards, and bring your organization to a heightened level of excellence in customer service. Through our approach to customer service we help clients understand their customers’ needs and behaviors, and develop innovative services that will meet those needs. We help your organization define the targeted customers, the touchpoints along the customer journey and maximize your value proposition.
1. Customer Service Frameworks Competitive Advantage
1.1
1.2
UAE 7 Star Customer Service
Dubai Model Customer Service Excellence
1.3 ISO 10002 Customer Satisfaction & Complaints Handling
1.4 Customer Service Innovation
Adopting a Customer Service Framework gives any organization the competitive advantage needed to achieve Customer Service Excellence.
UAE 7 star Customer Service UAE 7 Star Customer Service System
Excellence
Performance
Exceeding Customer Expectations
Customer Centricity
Strategic Alignment
Procedures and Protocols
Customer Experience
Services
Empowerment
Service Delivery Channels
Evaluation
Authority
Service Efficiency & Innovation
People
Team Power International consultants will help you prepare and ensure your organization is meeting the set standards, aimed to provide a high quality customer experience across all service delivery channels for the organization.
Technology
Corporate Scores Services
Surveys & Feedback
Assessments
Audits
Analysis
Mystery Shopper Program 1
2
Staff – Personnel Assessment
3
Utilities – Facilities & Product Presentation
5
E-Services – Website / E-mail
4
Care – Customer Experience
6
Support Systems – Technology / Automation
Convenience – Customer Satisfaction
7
Style – Customer Excellence
training & Qualification SERVICES Strategic transformation of individuals, teams and organizations to achieve sustainable performance Excellence.
Our Training Areas of Excellence
Leadership and Change Management
Strategy and Balanced Scorecard
Human Resources and Talent Management
Customer Care and Service Excellence
Business Excellence and TQM
Media and Corporate Communication
Innovation and Knowledge Management
Team and Personal Effectiveness
Marketing and Sales
Finance, Procurement, Project, Statistics and Risk Management
Strategic Partners We partnered with leading international training and educational institutions to meet the increasing demands for certified programs and accredited learning. Our partnerships enable us to provide our customers with recognized certification through public seminars, customized in-house training workshops, online learning and blended solutions. Pearson Assured is a service that assures the quality of the processes underpinning the design, delivery, quality assurance and/ or assessment of the organisation’s own education or training programmes. This service quality assures the organisation’s processes, not specific qualifications or training programmes offered by Team Power International.
Team Power International – the Approved Training And Learning Center by:
220+ Successful Projects
20+
35+
Excellence Award Winners
Qualified Consultants
40+ Training Facilitators
Our Track Record and Resources
Our clients
Some of Our Customers
Why Partner With Team Power International?
Accumulated Know-how
Our Reputation
Quality Deliverables
Knowledge Transfer
Our partners
Our team
Continues Learning
Contact us Su Kanakri – Managing Partner su@teampower.ae +971 50 8808015
P.O. Box 34970 Dubai, United Arab Emirates +971 4 2941288
+971 4 2941228 www.teampower.ae, www.tpidubai.com www.strategictalk.com