Conclusion

At the end of the whole design process, we designed our service blueprint to understand how our tools fit into the present service model. I think a service blueprint is a tool that was not required for this project. Moreover, the user journey map was more helpful in understanding the problem we were trying to solve. I learned that In normal circumstances service blueprint should be designed after the research phase to understand how the different services and stakeholders in an organisation are interlinked with each other. Also, it helps to effectively find the possible touchpoints in the services when two or three stakeholders cross each other, and it helps to understand the effects of those on the service.

Throughout the project, I learned something new about team collaboration, service design process, design research, remote working and mainly about how to design an effective engagement tool. Team collaboration It is crucial to listen to the team members before explaining your part. The team I got to work with was helping and coordinating throughout the time. It was a great learning experience to understand their culture and how the health industry in their country works. Engagement tools and interviews In this project, I learned how to design an effective engagement tool, leading to openended conversations where the participants share their personal stories about the experience. Also, I learned that only designing the tool is not enough more skills are required to facilitate it effectively to gain the right insights. Also, I gained more confidence in taking user interviews. I also learned how to do a thematic analysis of the data. Also, I learned about different types of research methodologies and how to use them based on the situation. Online vs studios After this project, I am very much convinced how a studio plays a vital role in the design process. We were more effective in the studios as compared to the online working. I learned

about how a studio should be, and I was surprised how the other team members were using different tools to create prototypes. Overall it was great fun working on this project with the team. I got to learn a lot about the health sector. I still need to improve on my time management and project management skills. Also, I need to learn more about service design by reading more case studies.