Presentation

The observations helped us to redesign our tools. We decided to reiterate our tools and services to make the participant more comfortable and less overwhelmed.

Iteration 2

Learning from the observations we found that: 1. It is unnecessary to place all the tools in front of the patient. 2. The tools are a medium for the practitioners and therapists to start a healthy conversation with the patient. 3. The tools can help the patients to build trust in the service. While reiterating, we came up with two new tools, viz Q cards and type guide (persona guide), specifically for the practitioners to lead them to a meaningful conversation with the patients. Using these tools, the practitioners can also design a self-tailored goal map for an individual patient.

Mascot and communication tools

Q cards, goal map and type guide

Patient Recovery Type Guide Q Cards

The Dependant The Driver The Dreamer

Relies more on carer/family Often life long/ long journeys Requires more queuing Passive participant Very self motivated Trauma or short/medium journey Independent and active participant Challenges treatment Struggles to manage expectation Influenced by external voices Optimistic disposition Prone to disillusionment

Positive reenforcement oriented Progress oriented - Goal Big goal oriented

The Doubter

Skeptical of others input Long term journey Prone to pessimism Part of the conversation

Information/ fact oriented