The observations helped us to redesign our tools. We decided to reiterate our tools and services to make the participant more comfortable and less overwhelmed.
Iteration 2
Learning from the observations we found that: 1. It is unnecessary to place all the tools in front of the patient. 2. The tools are a medium for the practitioners and therapists to start a healthy conversation with the patient. 3. The tools can help the patients to build trust in the service.
While reiterating, we came up with two new tools, viz Q cards and type guide (persona guide), specifically for the practitioners to lead them to a meaningful conversation with the patients. Using these tools, the practitioners can also design a self-tailored goal map for an individual patient.
