Prototyping and Testing

Personas are fictional characters that help us understand our user’s needs, experiences, behaviours and goals. We designed two sets of personas, one for the patients and the other for the therapists. We took the unconventional approach of deigning the patient personas because patients have specific behaviours, and based on that, their needs & goals changes.

We took a traditional approach for designing the therapists personas as they have focused task and goals based on their specialization.

Iteration 1 In iteration 1, we designed the guidebook, welcome kit, goal planner, assessment tool, mascot, and emotion cards. The first iteration was more of a co-creation tool. We wanted to reiterate the designs with the participants collaboratively. We prototyped every essential tool. We divided the work of prototyping. I took up the task of designing the facility guidebook.

Feeling Cards Assessment Form

Mascot Pre-rehab checklist

Planner & goal setting Guidebook

Communication and assessment tools

Testing We decided to test our prototypes with the participants available in the studio. The important tools which had to be tested were the assessment tools, emotional cards and the goal sheet. We interviewed two participants. Lydia facilitated the workshop, I took the notes, and other members observed the participant. Planning We rehearsed the whole set with our fellow teammates. This gave us confidence and ideas about where could we go wrong.

Reflections The co-creation activity(Interviews and testing) was very insightful. It helped us to understand what a person goes through while consulting with a practitioner. Even though the participants we interviewed were not actual patients, we executed the interview in a controlled environment.

We observed that: 1. The users were getting overwhelmed with all the tools we had on the table. 2. Initially, the tools were helpful to initiate a conversation. 3. By the end, when we offered them to set their goals on the goal sheet, it started getting much more overwhelming for the participants.