INCLEAN July-August 2019

DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

Volume 32 Issue 4 July/August 2019

Greener

is Cleaner

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Contents

Volume 32 Issue 4 July/August 2019

Features 10 Leading the charge How Nilfisk continues to be a leading force of innovation

14 ISSA Cleaning & Hygiene Expo preview Why this year’s ISSA Cleaning & Hygiene Expo is not to be missed

40 Innovation by design Innovation meets collaboration at Kärcher Australia’s new HQ

30 56

46 A force to be reckoned with The key voices from the Australasian Restoration Conference & Tradeshow

Procurement focus 20 Buying power 24 Social procurement the benefits to many 26 Pre-purchase risk assessment 28 Why the future of supply chains is symbiotic 30 The devil is in the detail 36 Improving your bid-hit ratio

10

Regulars 04 Editor’s letter 08 Industry 40 Distribution 46 Carpet & Restoration 54 Technology 56 Opinion

40 20

62 Marketing 70 Products

EDITOR’S LETTER

Sustainable procurement has moved beyond the purchase of environmentally friendly products. Today’s procurement leaders are not only considering the environmental aspects of products, but also the health factors and social impacts of the goods and services they procure.

Social procurement, while not new, is gaining greater momentum in Australia following the introduction of legislations such as the country’s first Modern Slavery Act. A key pillar of the legislation is the requirement of businesses with consolidated revenue of more than $A100 million, to annually report on the risks of modern slavery in their operations and supply chains, both domestically and internationally, and the action they have taken to address those risks.

While the legislation is targeted at major corporations, the act is anticipated to have flowon effects, with greater scrutiny to be placed on smaller operators whose clients fall within the threshold, such as government and property groups. What the Modern Slavery Act means for both suppliers and contractors in the cleaning industry is highlighted throughout our procurement focus in this month’s issue, which begins from page 20.

Continuing the topic of procurement, many would agree tender writing is a necessary evil, especially when statistics suggest more than half of submissions are non-compliant and up to 60 per cent of compliant tenders are discarded in the first round of evaluation. Lizzie Hunter shares some do’s and don’ts to keep in mind on page 30.

Also in this issue, we tour Kärcher Australia’s new headquarters, share highlights from the second annual Australasian Restoration Conference and Tradeshow, including the launch of the RIA’s first local advocacy committee, and Bridget Gardner tackles one of the hottest sustainability topics of 2019 – the climate crisis and international efforts to reach net-zero carbon emissions.

Finally, we look at what’s on at the upcoming ISSA Cleaning & Hygiene Expo. More than 70 per cent of exhibitor space has been sold, and for the first time this year the expo will feature two highly regarded keynote speakers. The event’s education program will include 28 sessions across two theatres, the ISSA Speaker Theatre and the SRCP (Specialised Restoration & Cleaning Professionals) Speaker Theatre. Read more about the show on page 14.

The ISSA Cleaning & Hygiene Expo is on track to sell out, with more than 70 per cent of exhibitor space sold

Happy reading,

MANAGING DIRECTOR: Simon Grover PUBLISHER: Simon Cooper MANAGING EDITOR Claire Hibbit Email: chibbit@intermedia.com.au Phone: 02 8586 6140 ASSISTANT EDITOR Lizzie Hunter Email: lhunter@intermedia.com.au Phone: 02 8586 6102 NATIONAL ADVERTISING MANAGER: Samantha Ewart Email: sewart@intermedia.com.au Phone: 02 8586 6106 PRODUCTION MANAGER: Jacqui Cooper GRAPHIC DESIGNER: Adrian Tipper HEAD OF CIRCULATION: Chris Blacklock Print Post Approved Publication No. PP: 255003/09765 AUSTRALIAN SUBSCRIPTION RATE 12 months (6 issues) - $66 (inc. GST) To subscribe call 1800 651 422 Email: subscriptions@intermedia.com.au

DISCLAIMER

Claire Hibbit Managing Editor

DELIVERING SUSTAINABLE HYGIENE INFORMATION

Volume 32 Issue 4 July/August 2019

www.incleanmag.com.au

INCLEAN is published by: The Intermedia Group Pty Ltd ABN 94 002 583 682 41 Bridge Road, Glebe NSW 2037, Australia Phone: 02 9660 2113 Fax: 02 9660 4419

Greener

is Cleaner

Discover the Enviroplus eco-friendly concentrated cleaning solutions for a better future | Page 19

On the cover The Enviroplus X Range is formulated with natural and plant derived surfactants with natural fermentation products. It is widely recognised as one of the leading sustainable natural and cost-effective cleaning solution which encourages the switch to a chemical-free practice.

Next issue Issue

Focus

Editorial Deadline

Advertising Booking Deadline

Advertising Material Deadline

Published

September/October

Sustainability

29 July, 2019

22 Aug, 2019

27 Aug, 2019

6 Sep, 2019

November/December

Hospitality

27 Sep, 2019

24 Oct, 2019

29 Oct, 2019

8 Nov, 2019

January/February

Technology

5 Nov, 2019

29 Nov, 2019

4 Dec, 2019

7 Jan, 2020

(Distributed at ISSA Cleaning & Hygiene Expo)

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INDUSTRY

Sydney businesses take no plastics pledge Organisations from Sydney’s hospitality, accommodation, events and property sectors have signed the Sydney Single-use Pledge in an effort to reduce their use of single-use plastic items.

More than 30 organisations have committed to the pledge including the GPT Group, Sydney Opera House, ICC Sydney, and Planet Earth Cleaning Company.

Under the environmental initiative, businesses commit to implementing at least four actions that will reduce reliance on singleuse plastic items.

The City of Sydney has also set its own target to reach zero waste by 2030. It plans to phase out seven single-use items, including plastic straws and single-use cups, in its buildings and at events.

BSCAA appoints new national president The BSCAA has elected former president of the industry body’s Queensland division, Kim Puxty as its new national president for 2019-2021.

Puxty, who is administration manager for Ellems Cleaning Services, takes over from long-serving national president, George Stamas.

BSCAA NSW president Debbie Delimitros has also been elected national vice president for 2019-2021.

State representatives include Matthew Collings (Tasmania), Joe Kaplan (Victoria), Peter Rundle (South Australia), Lyn Whelan (Western Australia) and Mark Nipper (Queensland).

Puxty and Delimitros are the first women to be appointed to the role of president and vice-president respectively.

Debbie Delimitros

8 INCLEAN July/August 2019

Kim Puxty

Cleanaway trials electric kerbside waste collections vehicles Cleanaway has welcomed the first of two fully electric kerbside waste collections vehicles in Victoria as part of a three-month trial.

The two fully operational vehicles are among the first in Australia to be servicing kerbside collections.

The vehicles are expected to run for 180-200 kilometres before needing to recharge. The brakes also regenerate – reducing repair and maintenance costs, and the consumption of other parts such as brake pads.

Cleanaway head of fleet Paul Young, said the company is optimistic about proving the reliability of the technology.

“The trial is designed to encourage fast learning so that the electric vehicles can continue operating once the trial has ended, allowing Cleanaway to introduce more electric and combination fuel vehicles to the permanent fleet.”

The first vehicle began servicing household collections in Hobsons Bay. City of Greater Geelong and Moonee Valley will also host the vehicle during the trial to ensure it is tested across a variety of terrain and in different municipal settings.

INDUSTRY

Facilities First awarded Bankwest Stadium contract Facilities First has been appointed the cleaning service provider of Sydney’s new 30,000-seat Bankwest Stadium in Parramatta from 2019 onwards.

Facilities First CEO Ben Bayot said of the partnership: “We are delighted to provide facilities to Bankwest Stadium as it connects us not only to a world-class venue, but enables us to make a difference to the Western Sydney community.”

More than 30 sport and entertainment events are already confirmed for the stadium, with more soon to be announced.

ARA Group acquires NEDA Facilities Services The ARA Group is continuing to build its New Zealand footprint following its acquisition of Auckland-based building services business, NEDA Facilities Services (NEDA).

Led by managing director Greg Froude, NEDA provides facility services for retail, commercial offices, government departments, educational facilities and heritage buildings.

Edward Federman, executive chair and managing director of ARA, said the company is looking forward to the opportunities the addition of NEDA represents.

“We hope to bring many of the services that we do in Australia, such as insurance repair, thermal imaging, and remedial building works to New Zealand,” Federman said.

The ARA Group operates offices for ARA Security and ARA Manufacture across Auckland, Wellington, Christchurch and Kerikeri.

MORE VERSATILITY CLEAN MODERN TILES TO UNEVEN TEXTURED AND GROUTED FLOORS. BETTER RUNTIMES ORBITAL ACTION USES FEWER AMPS AND 3 VARIABLE DOWN PRESSURE SETTINGS.

Australian Green Clean renews University of SA contract Australian Green Clean has renewed its contract with the University of South Australia.

The new three-year contract will see 120 full-time and part-time staff clean the university’s four campuses across Adelaide and one in regional South Australia until 2021.

Australian Green Clean GM Charlie Aykroyd said the company’s staff restructure on-site was pivotal in retaining the contract.

“We restructured how staff will carry out core cleaning duties by splitting that into study periods and ‘out-of-study’ periods so we could introduce a periodical cleaning team to increase efficiencies and improve outcomes.”

The University of South Australia will also introduce an environmental committee made up of students and staff members and managed by Australian Green Clean to introduce sustainable initiatives at the university.

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INDUSTRY SPONSORED

Leading the charge in intelligent cleaning Since the launch of its first vacuum cleaner more than 100 years ago, Nilfisk continues to be a leading force of innovation in cleaning technology.

Nilfisk, one of the world’s leading manufacturers of professional cleaning equipment, is embracing technology to offer the best cleaning solutions.

Since the launch of its first vacuum cleaner more than 100 years ago, Nilfisk has been a driving force behind innovations in cleaning technology.

Supplying a wide range of cleaning solutions, Nilfisk’s products bring value to customers, enabling them to do their job and focus on their business.

“We are paving the way for higher productivity and cleaner, safer environments for millions of businesses around the world,” said Nilfisk Australia’s managing director, Michael T. Hansen.

“Our vision is to lead intelligent cleaning to make our customers’ businesses smarter. Driven by this, Nilfisk plans to take cleaning solutions to the next level.”

Nilfisk Australia has several focal points including rental opportunities and the launch of its new digital services this year. Globally, Nilfisk continues to focus on autonomous cleaning solutions.

“Nilfisk Australia recognises the need for increasingly flexible business solutions. We are therefore offering the opportunity for our customers to take advantage of our rental solution within the scrubber dryer and sweeper range of Nilfisk products.”

10 INCLEAN July/August 2019

New era for Nilfisk Australia To meet growing demand for products and supporting services, Nilfisk Australia continues to evolve and grow.

The company recently moved to new headquarters in Western Sydney’s Arndell Park. The facility offers more efficient product and shipment handling functionality, a dedicated ‘Innovation Centre’ and an improved customer support team area.

In addition, the company has appointed additional sales and customer support team members. Added to all this activity is the launch of new high performance, professionally focused powered scrubber dryers and high-pressure washers. More products are scheduled to be released later this year.

“We are a changing company. More than ever, we are customer focused with better field and product supply and support for our valued customers and business partners,” Hansen said.

“In addition, these positive changes will be underpinned by our strong Nilfisk brand focus to bring more new high-performance cleaning solutions to the market.”

Ecoflex only from Nilfisk With a single touch of a button, machine users can clean in four different ways thanks to the innovative Ecoflex feature on a number of Nilfisk scrubber dryers.

INDUSTRY SPONSORED

Ecoflex provides the user with the flexibility of cleaning with water only, a detergent/water ratio in a low or higher-level setting, and if desired, a 60 second ‘burst of power’.Burst of power increases water and detergent flow and brush pressure all at the same time to tackle tougher cleaning areas whilst on the go.

The Ecoflex feature provides the user with greater efficiency and more environmentally friendly options.

The Ecoflex system switches effortlessly between different cleaning intensities in one easy pass – providing the right cleaning mode for the job.

The innovative system mixes detergent with water at the brush deck of the machine. The water tank remains full of clean water throughout the cleaning job.

“Ecoflex is a super feature that clearly makes a difference where it matters and gives auto scrubber users greater performance and efficiency options – that’s good for the user, cleaning performance and the site or contract owner,” said Hansen.

Ecoflex is a standard feature on selected Nilfisk scrubbers and an after-market optional extra for selected other machines.

Buy or rent – You decide Recognising there is a global trend towards better working capital management and lighter balance sheets, Nilfisk’s rental solution provides the option for a customer to rent a machine instead of

“We are paving the way for higher productivity and cleaner, safer environments for millions of businesses around the world.” having to tie up valuable capital when purchasing machinery.

The advantages also come with offering flexible rental periods to suit specific contract periods and forecastable costs which include the machine rental, quarterly maintenance services conducted by factory trained technicians, and the costs of breakdowns in one monthly fee.

Nilfisk has found a growing number of key business partners are starting to move towards rental solutions to maintain flexibility within their business both operationally and financially.

Need us to tailor a package to suit your business?

We have a range of rental contracts ranging from 12, 24 to 36 months. All prices will be provided on application. Simply call 1300 556 710 today!

Nilfisk Professional www.incleanmag.com.au 11

INDUSTRY SPONSORED

Digital advancements Digitisation is a transformation driver and with the rise of the Internet of Things (IoT), Nilfisk Australia plans to provide digital service offerings which will ultimately optimise operational efficiency through smart services.

Providing a digital cleaning solution for efficient, standardised data collection and an automated overview for fleet analysis and documentation will enable managers to make the right decisions about intelligent cleaning operations and procurement.

If you have a large number of machines distributed across multiple locations, Nilfisk’s digital services will let you keep track of them.

Nilfisk’s digital services will enable customers to take preventative actions by delivering timely information specific to sites and machines, providing significant value to their professional customers.

When you invest in machines, you want to get the most out of them. Nilfisk wants to help you track all your equipment – even if it isn’t made by Nilfisk.

Providing a digital solution strongly supports Nilfisk’s ambition to lead intelligent cleaning, with the launch of its digital services later this year.

The future of cleaning is autonomous The future of floorcare is autonomous cleaning and Nilfisk is using a multi-partner approach to develop its robotic floor cleaners.

In 2016 Nilfisk began work on its first autonomous solution, the Nilfisk Liberty A50. The first Nilfisk solution to bridge the gap between traditional human operation and next-generation robotic autonomy.

By pairing advanced sensors with powerful imageinterpretation technology, the Nilfisk Liberty A50 can map sites, plan operational routes and independently execute floor-cleaning routines with unerring precision and accuracy – all with minimal operator training and maximum safety.

12 INCLEAN July/August 2019

INDUSTRY SPONSORED

“Our vision is to lead intelligent cleaning to make our customers’ businesses smarter.”

The result? A scrubber dryer with the intelligent flexibility and high-performance reliability needed to achieve better cleaning results.

The Nilfisk Liberty A50 delivers on Nilfisk’s commitment to intelligent cleaning and it will continue building a strong position in the future ecosystem around connected autonomous cleaning.

One of Nilfisk’s primary goals for 2019 is to scale production of the Liberty A50 for commercialisation across several geographies.

“The Nilfisk Liberty A50 has been in development for a few years now and we cannot wait until it hits our shores in Australia.”

Nilfisk Rental Solutions are available in Australia and New Zealand for scrubber/dryers and sweepers from selected walk-behind to ride-on models, including the Nilfisk CS7010 Combination model. Talk to a Nilfisk professional about how Rental Solutions can help you achieve your business goals. www.nilfisk.com/en-au

BAN THE MOP For a thorough commercial cleaning solution, choose Nilfisk

Mops have been used to clean many different facilities in sectors like education, retail, healthcare, food industry and more. Pretty much any place a hard-indoor surface needs a wet clean, with each having their own challenge.

Our simple-to-operate ‘SC’ range of scrubber dryer equipment are ideal for small-to-narrow walkways and spaces, as well as larger areas, using much less water and a more thorough clean. If you’re over using antiquated equipment and methods, contact us today on 1300 556 710 and we will be more than happy to help you find the right equipment for you.

Nilfisk Professional | nilfisk.com.au

INDUSTRY INDUSTRY

Solutions. Innovations. Insight.

Why the upcoming ISSA Cleaning & Hygiene Expo in Melbourne is the industry event not to be missed.

ISSA, the worldwide cleaning industry association, and its local event partner Interpoint Events are returning to Melbourne for the third annual ISSA Cleaning & Hygiene Expo.

The cleaning industry will take centre stage over this two-day event on Wednesday, 23 October and Thursday, 24 October at the Melbourne Convention and Exhibition Centre.

ISSA Oceania manager Lauren Micallef, said the event continues to gain local and international interest. Last year was the largest show to date from both an exhibitor and attendee perspective, with visitors from more than 16 countries.

“It is great to see the year on year growth and success of the show.

“2019 is on track to being even better than prior years. The tagline for this year’s expo is ‘Solutions. Innovations. Insight’ and our exhibitors and education program are set to deliver.”

This year’s event sponsors include Karcher Australia, Rubbermaid Commercial Products, Tennant Australia, PacVac and Oates, a brand of Freudenberg.

Event keynotes For the first time this year the ISSA Cleaning & Hygiene Expo will feature two highly regarded keynote speakers.

Paralympian and OCS Services Ambassador Dylan Alcott will present on Wednesday 23 October. Alcott is a dual sport athlete,

“2018 was the best show we have ever seen in Australia. The show attendance set a new record and the camaraderie in the trade show was exemplary.”

– Dr Greg Whiteley, Whiteley Corporation.

14 INCLEAN July/August 2019

INDUSTRY

Training and workshops on offer for specialty cleaning providers 2018 marked the first year of a dedicated wing and education program for the Specialised Restoration and Cleaning Professionals (SRCP).

“We had great support from the industry with more than 20 per cent of attendees that stemmed from the restoration, remediation and carpet and upholstery markets,” Lauren Micallef ISSA Oceania manager, said.

“This year we are continuing the momentum.”

Attendees can expect to meet with exhibitors from a variety of cleaning solution providers as well attend an array of educational sessions that have been tailored to address the industry and business needs of these markets.

The dedicated SRCP Speaker Theatre will host 14 education seminars including

speaker sessions as well as variety of panel discussions with industry stakeholders.

“The ISSA Cleaning & Hygiene Expo is an event not to be missed if you are part of the carpet, restoration and specialised cleaning industry,” Gidon Kabaker, SRCP committee president , said. “There is so much on offer over the two-days to assist us in running our businesses from education sessions, workshops to free business consults. “Being a part of such a large expo provides our members and attendees with the opportunity to be exposed to an even broader range of brands, products and companies, for nothing more than the cost of travel.

For those professionals looking for a deeper dive into professional training Aaron Groseclose, US-based retired

“We are returning to the ISSA Cleaning & Hygiene Expo! It is a great opportunity to showcase our products and meet with fellow individuals from the extended cleaning industry” – Mark Heath - Restoration Express

d SRCP ISSA an s g drink n i k r o d n w a net uccess

te the s aning & Celebra ISSA Cle e th f o SRCP ion SA and conclus t the IS a floor. o p w x eE e sho Hygien ks on th n ri lace d p g e k in s will ta network e p a n a , 24 and c hursday Drinks m on T from 4p r.

Octobe

president of Masterblend, co-developer of the Master Rug Cleaner Program and former owner of California Carpet Care will be running a four-day IICRC Rug Technician Course.

As Groseclose explains: “We will cover construction of various rugs including the newly popular viscose fiber, how to identify cleaning problems related to rug type, pre-cleaning inspection to identify issues before they happen, fringe cleaning, dye bleed correction and hands-on cleaning in a local facility.

“Upon completion attendees will be confident in their ability to operate a successful rug cleaning business.”

For more information or to register for the IICRC Rug Technician Course contact Lauren Micallef at laurenm@issa. com or call (612) 9890 4951

three-time Paralympic gold medallist, four-time Paralympic medallist in two sports, eight-time Grand Slam Quad Singles Champion and was the 2018 ITF Wheelchair Tennis Quad Singles Year End World Number One. Alcott will share his insight and experiences from a life lived overcoming obstacles, smashing glass ceilings and living his very best life. His achievements are not only restricted to the sporting field. He is also a charity founder, business owner, radio host, TV presenter, best-selling author, social advocate and game changer.

Former Australian cricketer Simon O’Donnell will be a keynote speaker on Thursday, 24 October, where he will discuss the ingredients for INCLE AN success and the makeups of a Innov ation winning team.

Award O’Donnell’s reputation A Ger s man t in AFL and cricket is well heme netwo inspir rking ed event platin respected. During his career , host um ev e d e A n u by t spon stralia O’Donnell has overcome sor Ka , will t a r c k her e fl oor fr place obstacles having faced om 4p on the m s 2 how o 3 Oct n Wed cancer, fought the disease ober. nesda D u y r , in t coming out a survivor. He he INC g the event LEAN Innov Award also has extensive media ation s winn ers w experience and is a member ill be annou nced. of the cricket commentary team, and host of The Cricket Show.

“This is the event to attend if your intentions are to create and strengthen relationships while generating business for your company. We are coming this year and will be coming back again next year.”

– Urvin Seeburuth, PacVac

www.incleanmag.com.au 15

The first of its kind, the i-mop solves the problems of floor cleaning systems by combining the flexibility of a floor mop with the power and speed of industrial scrubber driers. We found out that most areas are still being cleaned by a mop and bucket, because other floor machines are just not flexible enough to work in most spaces. The i-mop makes it possible to clean any surface, with freedom of movement and great ease of use. No borders or boundaries. This machine isn’t just designed for cleaning, it is designed for the cleaner.

The full size scrubber dryer you’ve been waiting for

Faster Cleans 10 times faster than conventional wet mopping, backed-up by cleaning capacity of up to 1800 m2 per hour.

Cleaner Powerful twin counter-rotating 350 RPM brushes for soil removal validated by ATP test data reflecting up to 90% cleaner surfaces.

Greener Makes every ounce of chemical and every drop of water count proven to reduce environmental impact by over 75%.

Safer Floors that dry almost instantly reduce slip and fall hazards, validated by standardized slip test readings of 120 or less.

...and better for everyone!

Changes the experience of cleaning, and brings energy, pride and positive morale to the facility‌ not to mention a cleaner and healthier environment.

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INDUSTRY

Accomm odati specials on

Special accomm odation are avail rates able for ISSA Cle and Hyg aning iene Ex po atten with sele dees cted ho te ls. For m informa ore tion visit : www. issaclea ninghyg ieneexp com/ac o. commo dation/

Education sessions The ISSA Cleaning & Hygiene Expo will include 28 education sessions across two theatres, the ISSA Speaker Theatre and the SRCP (Specialised Restoration & Cleaning Professionals) Speaker Theatre.

Both local and international thought leaders will share their knowledge and tools to grow business, develop staff and assist attendees in remaining up to date with industry trends and developments.

These will include sessions and panel discussions between industry stakeholders on topics including infection prevention, crisis management, environmental trends, technological advancements, work heathy safety concerns, procurement, business management, as well as the impact on service providers of the Royal Commission into Aged Care and Safety, plus more.

Co-location For the first time this year the ISSA Cleaning & Hygiene Expo will be co-located with Waste Expo Australia, the largest and most comprehensive free-to-attend conference and exhibition for the waste management, resource recovery and wastewater treatment sectors.

Simon Cooper, managing director of Interpoint Events, said the co-location with Waste Expo Australia, which attracts more than 4000 visitors annually, provides opportunities for both attendees and exhibitors.

“We are really excited about this year’s co-location. There is a true educational synergy between these industries. There is much on offer and to gain for both our exhibitors and attendees.”

Visitors to the ISSA Cleaning & Hygiene Expo and Waste Expo Australia will have free access to both show floors and their extensive educational programs.

On-site training Due to last year’s success ISSA will run its consultant corner for attendees. Multiple business consultants will be available at the ISSA/ SRCP stand offering private, complimentary consults to answer your top management questions.

In addition, ISSA has introduced a Work Health Safety Workshop to the educational program. The three-hour session will be run by Logic Business Resources managing director Lorraine Rogic.

This is an opportunity for business owners, managers and staff to gain a thorough understanding of the responsibilities, processes and systems involved with compliance and how it can be achieved by conducting safety inspections, activating your communication and consultation mechanisms and training your workforce on using SWMS and risk assessments.

To register for this course contact Lauren Micallef at laurenm@ issa.com or call (612) 9890 4951

“Tennant Australia is excited about this year’s ISSA Cleaning & Hygiene Expo. We’re seeing genuine interest based off the momentum from the last two shows – and this year we’re doing a few new things that we think our customers will love!”

– Chad Angeli, Tennant Australia

18 INCLEAN July/August 2019

concentrate on the environment

X RANGE 1L & 5L CONCENTRATE CLEANING SOLUTIONS In our endeavour to make sustainable commercial cleaning solutions more affordable, we have designed a new range of concentrated cleaning solutions that caters for every commercial application. The new Enviroplus X-Range include an all-rounder floor cleaner, e-Z-Kleen X; a hard surface cleaner, e-Surface X; a disinfectant, e-Guard X and a washroom cleaner, e-Washroom X. With a dilution rate between 1:50 to 1:600, this range will help you drive efficiencies across various cleaning sites. Furthermore the X-Range gives you the satisfaction of knowing that your team is using non-toxic and biodegradable solutions for the welfare of your cleaning staff and the planet.

PROCUREMENT

Buying

power

Sustainable procurement has moved beyond the purchase of environmentally friendly products to play a pivotal role in increasing supply chain transparency.

Sustainable procurement has moved beyond the purchase of environmentally friendly products. Today’s procurement leaders are not only considering the environmental aspects of products, but also the health factors and social impacts of the goods and services they procure.

While the apparel and textile sector is credited with spearheading the social sustainability movement, the cleaning industry has led the way understanding the health impacts of materials and fittings used in commercial buildings, such as cleaning products and flooring materials.

This uptake is understood to have been largely driven by the introduction of the International Well Building Institute’s WELL v2 standard, as well as the first international standard for sustainable procurement, ISO 20400, published in 2017.

More recently procurement is playing a pivotal in increasing supply chain transparency. Social procurement, while not new, is 20 INCLEAN July/August 2019

gaining greater momentum in Australia following the introduction of legislations such as the country’s first Modern Slavery Act and the Victorian Government’s Social Procurement Framework.

“Sustainable procurement involves rethinking what value for money means,” explains Poonam Datar, CEO of the Cleaning Accountability Framework (CAF), an industry-led accredited scheme that aims to improve labour standards.

“We are now talking about responsible procurement. We don’t want our purchasing practices to be the result of exploitation of the planet or of people. Procurement should benefit society.”

The need for transparency Australia adopted a Modern Slavery Act in November 2018.

The Bill is modelled on the UK Modern Slavery Act (introduced in 2015) which places emphasis on companies to take responsibility to ensure there aren’t any practices associated

PROCUREMENT

with slavery, such as forced labour, within their organisation and supply chain.

A key pillar of the legislation is the requirement of businesses with consolidated revenue of more than $A100 million, to report annually on the risks of modern slavery in their operations and supply chains, both domestically and internationally, and the action they have taken to assess and address those risks.

Under the legalisation, which took effect in Australia from 1 January 2019, ‘domestic work’ which includes cleaning has been identified as one of the high-risk sectors of modern slavery. The NSW government also passed its own Modern Slavery Act this year.

Sarah Sannen, operations and finance manager of Good Environmental Choice Australia (GECA), says the legislation encourages transparency.

“We don’t know how rampant [modern slavery] is because it’s such a hidden issue, which is why suppliers need to be more transparent and work closely with their supply chains to address it.”

Deloitte’s 2018 Global Chief Procurement Officer Survey, which surveyed more than 500 procurement leaders from 39 countries, found procurement leaders don’t have enough visibility of their supply chain, with 65 per cent of leaders globally having limited or no visibility beyond their tier one supplier.

“Our report findings show that organisations are leaving themselves exposed to potential supply chain disruption and margin erosion by having limited visibility of their supply chains beyond the first tier.,” John O’Connor, Deloitte APAC sourcing and procurement lead partner, said at the time of the report’s release.

“Improved transparency of pricing, supplier locations and labour practices can help procurement functions deliver greater value, whilst avoiding significant regulatory and reputational risks.”

While the modern slavery legislation is targeted at corporations with more than $A100 million consolidated revenue, the Act is anticipated to have flow-on effects with greater scrutiny to be placed on smaller operators whose clients fall within the threshold, such as government and property groups.

The first reporting cycle is expected to start in July and it is understood smaller businesses can report voluntarily, however, Datar says it is likely informal requirements will be placed on service providers, including cleaning.

“These corporations are likely to ask the providers from whom they procure cleaning services to demonstrate what steps they’re taking to ensure their business and their supply chains are ‘slavery free’,” explains Datar.

“Legislation such as the Modern Slavery Act has made it more important than ever to have collaborative partnerships.”

Sannen agrees, warning the onus will be on suppliers to ensure transparency and ethical practices within their own supply chains.

“Just because companies don’t fall under the threshold doesn’t mean they won’t be impacted. Large corporations don’t want to look at every tier of their supply chain, they want to be able to go to their suppliers and be given that information.”

Framework such as the ISO 2400 standard has assisted in the development of sustainable procurement and has codified best practice. The standard provides an understanding of sustainability considerations that must be considered across all areas of procurement, from policy to organisation to processes, and provides guidance for how these can be implemented on a practical level.

“People’s understanding is changing of whether to look at the product they are procuring, or the entire supply chain of the product,” says Sannen.

“You can procure a ‘good product’ and you can procure a product that is ‘good’ across its whole supply chain. People and organisations are beginning to the understand the concept of a supply chain beyond their immediate suppliers.

“ISO 2400 elevates procurement to the next level.

Organisations now have a global, best practice guideline to follow to ensure they are doing the right thing and are not just doing what they think is right.”

Communication and collaboration Datar says organisations need to be more open to asking the hard questions.

“Price is still driving procurement, but we are trying to change an attitude that has become regularised over a number of decades. I don’t think we are going to see change overnight >>

www.incleanmag.com.au 21

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but it is through education, communication and collaboration that we can start to create industry benchmarks.”

Datar says all those involved in the supply chain, as well as broader stakeholders such as unions and researchers, need to work together. CAF, which officially launched in April this year and has certified facilities such as Northland Shopping Centre in Melbourne and Wintergarden Shopping Centre in Brisbane, has developed a pricing schedule in an effort to create industrywide specifications.

“If someone has offered you a price that is too good to be true, then it probably is. Why do they think they can get the job done at a lower price than their competitor? Most likely corners are going to be cut.

“We need to lift standards and create benchmark pricing that everyone has to meet in order to level the playing field. It shouldn’t be a competitive space. It should be an environment where people are encouraging and facilitating each other to drive standards up.”

Some practical steps Datar suggests organisations can take to be more socially responsible include increased training around compliance and compliance monitoring, as well as communicating with staff.

“Organisations need to communicate with their employees because they are your best indicator on the ground if anything is amiss in the supply chain. Encouraging people to speak up 22 INCLEAN July/August 2019

goes a long way in helping people feel valued at work, which is something every business strives for.”

Bridging the divide Procurement leaders are continuing to expand the role of procurement in the wider supply chain. This is being achieved through better alignment between procurement and business strategies and priorities; adopting a closed loop and holistic approach to performance measurement for procurement; and proactive involvement in key decision making.

According to Deloitte’s 2018 Global Chief Procurement Officer Survey, cost reduction (78 per cent), new products/market development (58 per cent) and managing risks (54 per cent) remain the top business strategies for procurement leaders.

This year RapidClean launched a dedicated website for environmentally-friendly products, Rapid Green. The website features products that hold third party environmental certifications including GECA, FSC, Recognised or PEFC. RapidClean general manager Bruce Lees said the website was launched to simplify the procurement process.

“Finding products that have a minimal environment impact and are industry accredited is complex.”

Lees believes logistics is an equally important driver as price in the procurement process, noting an increase in those centralising

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“Sustainable procurement involves rethinking what value for money means.” their purchasing, while environmental considerations are still largely government led.

“When we talk to large contract cleaners the primary point of interest is logistics. They want to know they can buy a specific product as soon as they need it and for the same price,” Lees says, adding the shift between operations and procurement has “swung back” to a more holistic approach having previously acted as silo operations over the past decade.

“Around 15 years ago operations made their own purchasing decisions. Then a few years ago many in the industry started to go down a ‘procurement-first’ path, where procurement was cost orientated and KPIs were based on reducing overall spend. However, that strategy led to issues and concerns with the operational side of businesses.

“We’re starting to see operations, finance and procurement all in the room involved with purchasing decisions. The next step is getting the sustainability team there too.”

GECA’s Sannen agrees there needs to be more collaboration within organisations. In order to achieve this, she believes KPIs should expand beyond financial sales targets.

“Up until now there has been a disconnect between an organisation’s sustainability and procurement teams. Legislation such as the Modern Slavery Act is helping bridge that divide. We’re seeing more sustainability management in the procurement team which is really exciting.”

www.incleanmag.com.au 23

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Social procurement – the benefits to many Social procurement is a genuine benchmark to make sure we do not limit employment or career opportunities, writes Learning Sphere’s training principal Luke Bordin.

Many cleaning and FM companies ask me two questions when they see ‘social procurement’ in a tender, or if a property group speaks of ‘social procurement’. The first is, what is it? And, the second question is, how do we address it?

Social procurement is not a fad. It is a genuine benchmark to make sure we do not limit employment and career opportunities.

Rather, we broaden these opportunities to people who can be of real benefit to our operations.

What is social procurement?

Social procurement enables organisations to create positive community impact through purchasing. It is the power to generate positive social outcomes, alongside the delivery of quality services. Some examples of social procurement include: • Creating local employment opportunities • Creating equal employment opportunities for disadvantaged and vulnerable people in our community • Strengthening regional economies through business Most cleaning companies are being asked to quantify how many staff they employ who may: • Identify as Aboriginal or Torres Strait Islander • Have a disability • Have come to Australia as a humanitarian or refugee • Be a youth at risk

Successful outcomes In many ways companies who are inclusive find a lot of benefits. Often those employed appreciate they have been given a chance to be employed, and often prove to be reliable and committed employees.

Social procurement is about breaking down walls, and it is positive to see an increasing number of contracts asking companies to demonstrate how they do this.

One such example was a woman with Down syndrome who worked as a cleaner in a major shopping centre food court. For more than 13 years, she was reliable and very much loved by regular patrons to the centre, as well as admired by the fellow cleaners and centre management. She was a great pleasure to talk to when visitors came to the food court, while being an asset in the cleaning team.

24 INCLEAN July/August 2019

Social procurement program delivered by Learning Sphere, Westfield Penrith and Glad Group

Sometimes companies may feel this is too hard, but here are a few basic points to help your company achieve successful outcomes: • Think about what jobs you can specifically set aside for social procurement (remember they can be either a part time or full-time roles) • Select worksites where you feel they can be included with other staff who will be happy to support and include new staff, regardless of their circumstances • Prepare and train the supervisor and team aspects of culture and understanding diversity and inclusion • Tap into local organisations who can also provide support or wrap-around services. You don’t have to do this alone!

Social procurement is often linked to developing a learning pathway for the person, so identify ways to incorporate accredited training into an employee’s work plan.

Another important component is celebrating the success of your social procurement. People like to hear good news, and people love to have had the chance to gain meaningful employment with great companies. There really are a lot of benefits to meeting the objectives of social procurement.

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Pre-purchase risk assessment Dr Denis Boulais* outlines the importance of pre-purchase risk assessment.

A pre-purchase risk assessment is important within the cleaning industry, particularly with the purchase of plant, equipment and hazardous chemicals.

The process is important to ensure that each aspect of the purchase has been reviewed in order to buy the most suitable item of equipment for the job.

When working in the telecommunications industry I recall the purchase of an item from overseas where a pre-purchase risk assessment was not completed. The unit was substantially cheaper than units sold locally within Australia. The costly issues noted with the new item were: • It was shipped with asbestos protective surrounds • Its electrical connections did not comply with Australian standards • The instruction manual was written in another language • Its dimensions and weight were different to what was expected.

A detailed pre-purchase risk assessment may have avoided these issues. Pre-purchase risk assessment is very important, it may be an idea to have the piece of equipment presented at a management meeting so all sectors of management can consult and provide feedback.

This meeting may involve a demonstration of the new piece of equipment before a trial can be considered. Furthermore, it may

“The primary focus needs to remain on identifying, assessing and controlling hazards prior to purchase of the new product.”

26 INCLEAN July/August 2019

be advantageous to trial the equipment in the field and request opinions of cleaners that will be using the item.

Using an example of a new and innovative backpack vacuum cleaner, the areas for consideration in the purchasing process may consider: • Weight • Future maintenance requirements • Noise output • Filter requirements • Power source (cord or battery) • Storage requirements • Training requirements (and if the supplier provides training) • Useability and functionality • Storage and maintenance • Any general or ergonomic hazard considerations (e.g. Are the shoulder straps durable and comfortable?)

• Does it meet Australian standards?

• Are instruction manuals provided in English?

• Can the supplier provide a warranty?

• Test and tag requirements • How verification and inspection of the received product shall occur.

It is important to note a cordless vacuum may be an attractive option, however, factors such as battery charge times and power output may work against the purchase. Again, the importance of an informed management decision is vital.

Another example is the purchase and use of hazardous chemicals which must be outlined in procedures. Such requirements may include: • Whether a safety data sheet (SDS), or any other association wall charts or documentation, has been provided • Does the chemical meet the requirements of any Australian standards?

• Is the safety data sheet less than five-years old?

• Has the chemical undergone risk assessment?

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• Storage and transport requirements • Diluting factors • Labelling requirements • Spray bottle label printing • Delivery requirements • Will the chemical create fumes that need to be controlled?

• Is personal protective equipment obtainable and available?

• Does an effective non-hazardous chemical exist on the market?

• What quality, safety and/or environmental certifications does the supplier hold?

When considering the purchase of equipment, plant and substances, it is important to follow a hierarchy of controlsbased process. This is outlined below: • Elimination: If the equipment, plant or substance is identified as a risk and is not necessary, then don’t purchase it hence eliminating the hazard completely.

• Substitution: Can the product be replaced with a less hazardous option?

• Isolation: Does it need to be locked away in order to control its risk?

• Engineering: Does the existing work environment require modification to control the hazard? (For example, a fixed guard for a bin lifter.)

• Administrative: Do existing work procedures need adjustment in order to reduce any risks the new item may present?

• Training: What additional training shall be required in order to work with the new item?

• Personal protective equipment: What personal protective equipment will be required to work with the new item?

For suppliers that provide materials and equipment precommencement assessment of their systems and annual follow up is a good approach.

A questionnaire-based assessment may cover: • The full range of the supplier’s products • The supplier’s processes, capabilities and references • What quality system they work with and may be certified to • Whether they have any objection to a site visit • Questions relating to legislation such as Modern Slavery and where they source certain items.

This article aims to be a brief introduction outlining the importance of pre-purchase risk assessment.

The primary focus needs to remain on identifying, assessing and controlling hazards prior to purchase of the new product.

The process of pre-purchase risk assessment is an evolving one, moving with market innovations and new purchases over time.

The area of pre-purchase risk assessment is certainly an area for future continuous improvement within the cleaning industry. *Dr Denis Boulais is national risk manager of Broadlex Services www.broadlex.com.au

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PROCUREMENT

Why the future of supply chains is symbiotic An essential aspect of a fully evolved procurement process is the quality of supplier relationships, explains GECA’s Sarah Sannen and Kendall Benton-Collins.

Though an ancient practice, procurement, along with all the players involved, has recently been through a significant evolution.

From the ad hoc employment of ‘materials men’ to telling people what they can and can’t buy, and finally to becoming an essential part of an organisation’s strategy and risk management process. Procurement has moved from a purely ‘cost-cutting’ function toward a more holistic lens focused on economic, social and environmental benefits.

The days of competing on price alone are long behind us. For your organisation to maintain its social licence to operate and even be compliant with the law, there are many more factors that you need to consider.

An essential aspect of having a fully evolved procurement process in your organisation is the quality of your relationships with your suppliers. This means infusing your relationships with authentic dialogue, mutual respect and a spirit of inclusion.

Moving from checklists to conversations The very term ‘supplier’ implies a one-way, if not parasitic, relationship. In reality, these are your business partners.

Reframing the language may help to shift the power dynamic associated with ‘suppliers’ and encourage collaboration.

In the past, for instance, many organisations sent questionnaires to their suppliers that didn’t allow for nuanced responses. Closed-form questions can result in a skewed version of your supplier’s reality and certainly doesn’t allow them to discover more about your organisation’s wider vision.

Practical steps you can take when reaching out to your suppliers can include using open-ended questions and setting up face-to-face meetings where possible. Remember to treat this as the development of a business relationship.

28 INCLEAN July/August 2019

What are you both hoping to get out of this relationship?

How can you meet your shared and different goals? Ensure you invite feedback from your suppliers on your organisation’s performance. Use reviews to encourage both buyers and suppliers to adopt improvements for mutual benefit.

Have you communicated your organisation’s sustainability priorities? For instance, your cleaning service might revolve around your commitment to creating healthy spaces for people and planet. Do your suppliers share your vision? Do the people within your supply chain work in healthy conditions?

According to Edge Environment, most of their clients have found that more than 80 per cent of their impact is in their supply chain. Procurement practices are hugely impactful. You can make that impact meaningful by finding out how to support and strengthen communities and their environment.

Ask your supplier if they have a passion for a certain cause or if they are working to champion a social or environmental initiative in their local community. How can you help make this come to life? If your suppliers do something positive, don’t forget to celebrate this! For example, you can feature them on your social media channels or submit them for an award.

If your new approach to supplier engagement is met with resistance, remember that this is a valuable learning opportunity! Seek first to understand and then to be understood – meet your supplier where they are rather than dictating requirements and solutions. It’s about moving from having separate to shared objectives.

Responsible disengagement Even the strongest business partnerships can come up against some issues. If you find something going on in your supply chain

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that goes against your values or is illegal, for example, there are steps that should be taken before ending the relationship.

The United Nation’s Guiding Principles on Business and Human Rights and the OECD Guidelines for Multinational Enterprises state companies should work with their supply chain to avoid, mitigate and remediate adverse impacts and use disengagement only as a last resort. It’s about engaging with the supplier and using your leverage to help address the issue whenever possible.

When looking to remediate a supply chain issue, you should first determine what leverage you have through your organisation’s spend, networks and good working relationship with the partner.

This leverage can be used to influence your business partners to improve the situation. It is important in this stage to work to understand your business partner’s perspective. What are the barriers to changing the situation? How can both companies work together to achieve this goal?

Sometimes, an organisation’s leverage may not be large enough to affect change. In this instance, there may be ways to increase your leverage or find new ways to drive change.

For example, Patagonia directly funds certain capability building projects in their supply chain, helping their partners improve their business processes. Similarly, many competitors share partners across their supply chains. Bringing competitors together who seek the same outcomes increases collective leverage. In this phase, it’s vital to support and reward the improvements business partners are making and be sure to provide plenty of feedback.

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If your supplier is still unwilling to change, the only option left may be to disengage. According to the OECD and UN Guiding Principles, organisations should provide their business partner with ample notice.

It is important to provide feedback on your reasons for disengaging as a last attempt to create change in your supplier’s future. If necessary, report suspicious activity to local authorities or specialist organisations and remember that your supply chain is made up of people whose lives could be at risk. It is your responsibility to do what you can to protect the people in your supply chain.

The cleaning and hospitality industries have been identified as hotspots for modern slavery in Australia. Ensuring supply chain transparency will play a significant role in the future of these industries.

Creating a more sustainable and prosperous future requires us to invest in truly symbiotic connections throughout our supply chains.

By working together, we can be a part of significant positive change.

The great news is you don’t have to take this journey alone!

GECA’s Positive Procurement Pledge supports businesses as they explore and mitigate the environmental, social and economic impacts of their purchased goods and services.

Sarah Sannen is operations and finance manager and Kendall Benton-Collins is strategic communications manager at GECA www.geca.eco

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The devil is in the

Detail

Tender writing is a necessary evil for many cleaning operators, especially when statistics suggest more than half of submissions are non-compliant and up to 60 per cent of compliant tenders are discarded in the first round of evaluation. So how can you ensure your submission is not only compliant, but wins? Lizzie Hunter reports.

Tender writing is a competitive and challenging business.

Customer expectations continue to shift as the need for innovation, personalisation and transparency increases.

Cleaning operators also need to ensure they are compliant with legislative requirements, such as the newly introduced Modern Slavery Act, and are up to date on the latest trends, products and processes.

So how can you make sure your submission isn’t only compliant, but also addresses all customer requirements thoroughly and persuasively? Here are some tips from industry experts that can help make writing a tender a little less stressful.

Answer the question It may sound simple enough, but in most of the tender submissions that come across the desk of FM Contract Solutions CEO Brian Clark, the contractor has not answered the questions properly.

“Whatever you do, you must answer the questions correctly, clearly and succinctly,” says Clark.

Questions in tenders are designed to ensure cleaning firms comply with procurement requirements, and many otherwise strong submissions are disqualified or marked down simply because they didn’t answer the questions or provide enough information.

Clark recommends operators respond using bullet points. As he explains “It’s obvious when contractors have added 500 words for no reason when they could have responded in three or four succinct sentences. Keep it brief and clear. That’s key.”

Focus on the customer Another common mistake is telling the customer what they need instead of what they want, explains Clark. Customers have 30 INCLEAN July/August 2019

already identified the need for a product and service. It is up to the cleaning operator to convince the customer they are the right provider and have the solution they need.

“Answer questions in relation to that tender. Articulate how you are going to solve the customer’s problem. Most contractors fail to demonstrate how they are going to use their resources to achieve what the customer wants.”

For Property NSW, cleaning operators must always ensure questions are fully answered, and that all stated requirements have been met and are included in the response submission.

“It is critical for cleaning operators to review the stated evaluation criteria and ensure their response addresses all these requirements, including their capacity to deliver quality services, achieve better value for money and relevant experience.”

Establish a point of difference One of the best ways to stand out is to establish a point of difference. However, it must relate to the customer.

“I once read a council tender for a single-storey building and the contractor had listed a new escalator cleaner as their innovative point of difference,” explains Clark.

“There’s no point including innovative products and services that have nothing to do with the tender.

“Many companies see this as an opportunity to tell the customer how good they are and what they have achieved at other sites, but fail to offer technology that is relevant to the customer or establish a real point of difference from competitors.”

Instead, cleaning operators should focus on offering relevant services and outline how it will benefit the customer and provide value for money.

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“Tenders are not about price, but your customer needs to understand the value for money that you offer with your proposition and how that will benefit them if your company is awarded the tender.

“You can show innovation through ideas, methodologies and processes that will streamline the cleaning process and improve the standard of cleaning overall. Innovation doesn’t have to be a new product. But it must be something the customer can see will provide them with an advantage or improve their outcomes.”

“Companies that draw attention to errors that may expose the customer to risk enhance their credibility.”

Provide value-added initiatives Australian Green Clean general manager Charlie Aykroyd says it’s not just about ticking boxes, but showing you are different.

In its recently renewed contract with the University of South Australia, Australian Green Clean restructured its onsite cleaning processes, which Aykroyd says was pivotal to retaining the university contract.

“We continued to encourage daytime cleaning so university staff can build relationships with our cleaners. We also restructured how staff will carry out core cleaning duties by splitting that into study periods and ‘out-of-study’ periods so we could introduce a periodical cleaning team to increase efficiencies and improve outcomes.”

The University of South Australia also plans to introduce an environmental committee made up of students and staff members and managed by Australian Green Clean to introduce more

sustainable options and initiatives at the university; an initiative suggested by Australian Green Clean.

“We understand a lot of these extra initiatives aren’t something people will necessarily want to pay for at the beginning of a contract. But providing those value-added initiatives shows you are different.”

Ask questions No matter how many questions you have, just ask, urges Clark.

However, make sure questions are asked through the correct channels. Asking the customer or stakeholders outside the official tender channels can lead to disqualification.

“You won’t look stupid. It’s the stupid people who don’t ask questions. Ask questions that are clear and succinct and don’t be afraid to ask for clarification if the answer is not clear.”

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“Sometimes it’s not about the number of contracts you have; it’s the quality of those contracts. Companies can be very different. Some don’t want to see the cleaners, while others want to be able to talk to the cleaners.

“A lot of [service providers] also forget they should consider whether the client is a right fit for their company. Do their values and cultures align with your own? If you investigate the company and the person evaluating the tender, you’ll often find your answer.”

Sustainability and social responsibility

Do: • Read all documents thoroughly • Answer all questions succinctly • Offer relevant products and services • Provide value added initiatives • Ask questions

Don’t • Be afraid to point out errors • Leave it to the last minute • Offer inducements

Cleaning operators also shouldn’t be afraid to point out errors, or question specifications that may not comply with legislation or standards.

Procurement is about avoiding and minimising risk for the customer and sometimes customers make mistakes or miss vital considerations in the specifications, says Clark.

“Companies that draw attention to errors that may expose the customer to risk show their expertise and enhance their credibility.”

Vintage Cleaning general manager, Joanna Hudson, says cleaning operators need to understand client requirements.

“Always clarify any issues or grey areas before submitting a tender and have these changes documented.

“Read the contract documents carefully and clarify any concerns or conflicting clauses. Reflect this in the specification and contract agreement and always include the process for contract variation, increases and payment.

Hudson recommends maintaining up to date policies and certifications, as well as in-house documents on a company’s profile and business practices.

Research Aykroyd advises to conduct internal and external research.

As she explains: “We research who will be reading the tender before writing so we know what the individual’s drivers are as well as the company’s. For example, if it’s a facility manager reading the tender, they may be more inclined to look at the cost of the tender, whereas if it’s a sustainability officer, they will obviously be looking at any sustainability initiatives submitted by the cleaning operator.”

Aykroyd suggests cleaning operators also consider the quality of the contracts they apply for.

32 INCLEAN July/August 2019

According to Aykroyd, there has been a shift in the last few years, with companies looking for cleaning operators that engage in and offer sustainable and environmentally friendly solutions.

“For a long time, sustainability was an off the cuff type of question included at the end. But now it seems companies are wanting to go down the sustainable road.

“It doesn’t mean a cleaning operator will win a contract just because they are sustainable. But sustainability is something that’s becoming more of the status quo. Tenders are now asking how a cleaning operator is giving back to the environment or being more socially responsible.”

The introduction of Australia’s first Modern Slavery Act has also impacted the process. VDG Services business development executive, John Eriani, says state and local government agencies now include modern slavery requirements.

“While the questions may vary, [tenders] generally request evidence of compliance to the Modern Slavery Act 2018, with businesses now needing to include confirmation that as a minimum, internal staff and subcontractors are fairly treated with payment of award wages and good working conditions.”

Hudson says more emphasis is being placed on companies to show their social initiatives in large tenders, and while her business has not yet been exposed to the Modern Slavery legislation, she sees its introduction as a positive step. “[Queensland] cleaning contracts are lower in price compared to 10 years ago, which has resulted in many contractors quoting lower prices to stay in business. This decline has opened the door to sham contracting and the abuse of cleaning staff who are now asked to cover increased areas of work in less time.

“There is huge pressure placed on cleaning contractors to comply with all legislation requirements (paying correct wages, engaging staff on proper award classifications, paying on superannuation and other entitlements etc.) while the contracts prices are expected to reduce.

“This is not possible and has only encouraged companies to introduce poor practices that ultimately result in cleaners working harder and insurance claims increasing.”

“When someone asks for a price, everyone puts the cheapest fee. But if you can demonstrate the risk of buying on price to the customer that can help win the contract.”

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ISO accreditation Most contracts ask for ISO accreditation or equivalent, with more government and corporate tenders placing greater emphasis on cleaning operators to demonstrate social and sustainable initiatives.

Having accreditation can go a long way, but for those companies who don’t yet have formal certification but can substantiate with evidence that your company is working towards this accreditation, you may get past this hurdle.

“Sometimes being honest and straightforward and providing evidence that you’re working towards achieving a certain goal is the best way to go,” says Clark.

Operators also need to be realistic about whether their company has capacity to take on certain opportunities; particularly large-scale or high-value works.

“Consider the required net tangible assets and working capital, which may be assessed by the tender evaluation committee.”

Hudson recommends including your company’s track record.

“Including information like references; site visits of the contracts you currently have in place; whether your company is fully environmentally and safety certified; if you’re audited regularly and verification of correct and on time payments to suppliers and workers can all help add value.”

Offer value beyond price

Dealing with an unsuccessful bid

“When someone asks for a price, everyone puts in the cheapest fee,” Clark says, “but if you can demonstrate the risk of buying on price to the customer that can help win the contract.”

Clark recommends providing customers with an open plan costing template that shows the minimum cost to clean, how wages are paid and how the contractor meets the Modern Cleaning Award and how remaining costs are allocated.

According to Property NSW as part of the procurement process, proponents are expected to outline their plans for achieving value-for-money in the delivery of cleaning services and present ideas for improvements in quality and innovation, while also maintaining current protections and entitlements for permanent employees.

Statistics provided by FM Contract Solutions suggest more than half of submissions are non-compliant and up to 60 per cent of compliant tenders are discarded in the first round of evaluation.

Unsuccessful operators are urged to follow up and seek feedback.

“Ask the customer what you did wrong and where you failed because they will tell you,” says Clark.

“Ask why your tender didn’t make it through. Most of the time, it’s not because of the price, it’s simply because of the quality of the responses to the questions.”

Hudson says Vintage Cleaning always seeks post tender feedback.

“It’s beneficial to know what areas we could have scored higher in. We document the feedback so improvements can be made to our quality system.”

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PROCUREMENT

Using technology

to drive growth and innovation How can cleaning operators adopt cleaning innovations that will reinforce profitable growth?

Murray McDonald* examines four cleaning innovations worth investing in.

It’s something we hear every day; technology continues to change and improve our lives. Yet, many of us continue to miss the benefits of technology, unable to interpret the long-term benefits or understand how to implement or use efficiently.

But once we understand how technology can link into dayto-day operations and the progression of our activities, it can reduce costs and improve human productivity.

From data-driven tools to smart equipment that can automate cleaning processes, here are some well-known technologies that are yet to find their place within many businesses.

Automation and robotics Automation has been around for quite a while although people still challenge its capability, with slower adoption noted in conservative industries and organisations.

In every commercial operation, daily cleaning procedures are an important part of business, but labour intensive, repetitive tasks are always subject to human error. Now is the time to start automating menial routines and repetitive cleaning tasks by passing on these responsibilities to robotic machines.

While robots autonomously clean, cleaners now have time to focus on more complex tasks in the environment. The more a business automates, the more possibility you gain to improve human productivity, reduce labour costs and save time.

This productivity was shown in a recent client case study, where a cleaner deployed a fleet of four floor cleaning robots to clean four different large complex areas.

While the client cleaned a complex bathroom environment, one hour later, the client returned to the robots that had completed four hours’ worth of labour. The robots are capable to clean 100 per cent of the area without missing a speck of dust, as well as accessing difficult corners that are not reachable by a human with a vacuum cleaner.

Management can also view the cleaning progress in real-time or view the robots’ routes log from any devices. This takes cleaning 34 INCLEAN July/August 2019

task management to a new level. Never before could you validate cleaning, but now, smart tracking technology capability can show what’s been cleaned and what’s been missed.

Smart management systems Smart devices, including Internet of Things (IoT) devices enable us to leverage efficiency when completing smaller tasks that often cost time. Today there are smart rubbish bins that can monitor rubbish levels. Some can even compact rubbish and notify management when it needs to be emptied, saving valuable time and energy. Smart IoT devices in commercial buildings will soon become the norm.

Many organisations are still comfortable with manual pen and paper report management for several reasons, including an inability to adapt to new digital systems, the size of the organisation and the number of employees. Adapting to a new system might be a daunting process to begin with but investing in it will improve efficiency for the long-term.

Imagine if staff and other related users were connected throughout the day, able to view the progress of cleaning and

“In every commercial operation, daily cleaning procedures are an important part of business, but labour intensive, repetitive tasks are always subject to human error.”

PROCUREMENT

notify hygiene and disinfection control within rooms. Maps of rooms and buildings can be updated in real-time, displaying detailed day-to-day planning of cleaning activities.

Cleaning staff can report back on completed tasks using comments and photos. These management systems may take a while to get everyone used to it, but give it time and you will save.

The new generation of automated cleaning machines are also equipped with similar technology. This innovation comes with real-time monitoring and tracking systems to ensure the job is done and performance is measurable.

Adapting to this system can increase efficiency in cleaning and maintenance equipment, and operators can easily track how long a machine has been used with thorough information about maintenance schedules, equipment security, battery and motor performance, as well as service deadlines.

This information can be accessed remotely from any PC, table, or smartphone and also includes easy-to-follow on-site training video links.

Cordless machinery Cordless machines have been around for many years, but since not all machines are as durable as corded ones, cordless could not become as trustworthy as its opponent.

These machines do not need electric supply and often obtain energy from renewable batteries. They do not restrict

movement, providing the freedom required to move around corners easily. Since they are usually lightweight, cleaners can clean more efficiently.

To make sure this innovation is worth investing in, operators need to understand that cordless cleaners are engineered to leverage efficiency in daily routines, and are not necessarily applicable for monthly deep cleaning. Ensure you choose a machine that is well constructed, versatile, and acoustically engineered to the environment it will be used in.

Eco-friendly machinery Eco-friendly machines are one of the best innovations of all time. Eco-smart equipment decreases energy and chemical use, providing for a more sustainable future. Cutting electricity, gas or fuel also means cutting carbon dioxide and greenhouse emissions. And the less you use energy and chemicals, the more money you can save.

However, operators should ensure the eco-friendly product must substantially reduce its environmental footprint compared with traditional method. It should also include green cleaning agents, low water usage, as well as the use of microfibre. www.duplexcleaning.com.au

*Murray McDonald is a director of Duplex Cleaning Machines Australia and has more than 20 years of experience in automation, hygiene and infection control.

www.incleanmag.com.au 35

PROCUREMENT

Improving your bid-hit ratio Ron Segura* discusses how to make your bid rise above the rest.

Although I rarely use the expression, many contractors in different industries have what they call a “bid-hit ratio”.

Essentially, this involves comparing how many bids the contractors submitted against how many they won – that is, the “hit”.

There is no average bid-hit ratio. Some contractors will submit 10 bids and only get one hit and assume that is about right.

Others will submit five bids and get two hits, which is about what they expected. In either case, most contractors think the reason they do not win those other bids is that another contractor came in with a lower price.

Let me set the record straight about this. Having been on both sides of the fence – as the facilities manager at Walt Disney Company in California and over decades working with contractors in the professional cleaning and other industries – I know for a fact that most facility managers do not choose cleaning contractors by simply selecting the low bidder.

Yes, many managers have indeed come to believe cleaning contractors are necessary commodities and are all about the same. They believe contractors perform – and the customer can expect – about the same quality of work.

In such a scenario, the manager is already setting up a no-win scenario. The manager selects the low bid even though they know eventually there will be problems.

36 INCLEAN July/August 2019

Typically, either the quality of work slacks off or the contractor gives the customer a price increase. When this happens, the customer looks for the next low bidder, beginning the “revolving door” process, which happens again and again.

However, astute facility managers have learned how to avoid this.

They want to hire a quality service provider. They want them to stay. Further, they want them to become a significant part of their business operations. As far as price, if the bid is exceptionally low an astute facility managers would view that as a cause for concern.

So, if they are not looking at price, what are these more judicious facility managers looking for? The answer is benefits.

They are looking to see how your company will benefit their business operation in one or a variety of ways.

Highlighting the benefits to the client will help make one contractor’s bid rise above all the others. Now, not only is the contractor no longer a ‘commodity’ in the eyes of the client; the contractor also has a far more profitable account, one worth keeping for as long as possible.

Understanding features and benefits One of the things I do when I first start working with a cleaning contractor to improve the firm’s business results is visit the company’s website.

PROCUREMENT

Are you responsible for cleaning??

What I see on the site often tells me a great deal about how this company markets its services and what it includes in its bid packages. I use that information to formulate a marketing plan moving forward. For instance, if the site includes one or more of the following, I know changes are needed: • We are 30 years old • We are a mum-and-dad company • We practice green cleaning • We hire professional cleaning workers.

These are all features. They may be interesting. They may tell the customer a bit more about you and your company. But they do not describe the benefits your potential client is looking for.

In some cases, these features can even work against you. For example, some customers are not interested in hiring a cleaning company that is 30 years old. They prefer newer firms, ones that are anxious to build their company along with their name and reputation.

Although you can still mention these features on your website and in your bid packages, you need to take them a step further and show how they can be a benefit to the customer.

Let’s take a closer look at some of these features and see how they might benefit the customer and potentially improve your bid-hit ratio.

If yes, - How do you know if a surface has been properly cleaned?

- How do you prove it?

“We are 30 years old” Benefit: During this time, we have cleaned and maintained facilities in a variety of different industries. We have learned what types of cleaning and maintenance these facilities need and know how to address issues and situations as they come up with proven solutions and help prevent the same situation from being repeated.

“We are a mum-and-dad company” Benefit: With us, you are not just another customer, you are part of the family. We want every member of our family to be healthy and happy, which will be reflected in the service we provide for you.

“We use the newest cleaning equipment” Benefit: Newer cleaning equipment is more efficient, is more environmentally friendly, and helps improve worker productivity. With improved worker productivity, our cleaning workers are able to perform more services, more frequently, helping to improve the health and appearance of your facility and helping us keep our costs competitive.

Please contact Cell Biosciences or visit our stand at this year’s ISSA® Cleaning and Hygiene Expo for a demonstration of the AccuPoint ATP Cleaning Verification System

“We practice green cleaning” Benefit: We now know that some cleaning solutions and equipment used over the years have had a negative impact on the environment. The goal of green cleaning is to reduce this impact and create a healthier facility for you and your building users.

Benefits require listening Along with focusing on the features of their company and their service, many contractors mistakenly believe all customers are more or less the same and have the same cleaning needs.

This is the reverse of what we discussed earlier, when we mentioned many customers believe all cleaning services are about the same. Customers are not the same. Many will place far more value on a particular benefit a company can offer them than others.

Your job, when evaluating an RFP or when meeting with a potential customer is to listen very carefully to their needs and wants. Invariably, the conversation will turn to what is most important to them. This should be the focus of your bid package.

We should add that a more benefit-focused bid has another advantage. It often creates a sense of urgency. If a customer has taken bids and none stand out – by providing benefits and solutions – it’s very easy for the customer to delay hiring a new cleaning contractor. They may even decide to continue with the current contractor, despite their dissatisfaction.

A bid package filled with the benefits of your service not only stands out but encourages the customer to move forward and hire you as soon as possible.

Ron Segura is president of Segura Associates. He can be reached at seguraassociates@msn.com. *

The results may surprise you!

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www.incleanmag.com.au 37 ISSA.indd 1

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Innovation

by design

Innovation meets collaboration at Kärcher Australia’s newly opened headquarters. Claire Hibbit reports.

Kärcher has marked a new chapter in its local history with the opening of its Oceania headquarters.

Located on Ferntree Gully Road in Mount Waverley, Victoria, Kärcher Australia’s new HQ is also home to a state-of-the-art Kärcher Center.

The center is the company’s largest site in Australia to date and is designed to be a one-stop-shop for customers, dealers and consumers, offering sales, service, advice and practical learning for the entire Kärcher range.

The purpose-built 850 sqm site boasts an extensive retail showroom, service facilities as well as the first Kärcher Academy training facility for Australia and New Zealand.

There are many firsts for us with the new center for Australia and New Zealand.,” explains Kärcher Oceania region president Hamish Matheson.

“Our business was previously across two locations [in Victoria]. The center brings all parts of the business together for the first time from training, services, sales and administration.”

Situated across two levels, the ground floor welcomes customers with a reception office, retail showroom – showcasing Kärcher’s extensive range of retail and professional products – as well as conference and workshop rooms and an open plan staff canteen.

Matheson says the renovated site has been designed to encourage collaboration and creativity, with an emphasis on shared workspaces.

“A big part of the culture at Kärcher is collaboration so we wanted our new headquarters to reflect this, with an open and friendly office space. The staff canteens [located on each level] 40 INCLEAN July/August 2019

DISTRIBUTION

are a versatile, interactive and [in a] centralised space that encourages teamwork and people to come together.”

Upstairs houses an open plan workspace for all staff and management including sales, administration, marketing and its growing vehicle wash division.

The emphasis on increased collaboration is also reflected in the centrally located canteen, as well as the staff ‘chill out zone’ and ‘brainstorming room’ – both situated on the top floor.

With a network of almost 750 Kärcher Centers around the world, all sites follow a global format and aesthetic, with the local team working closely with its international counterparts on the latest fitout trends and merchandising standards.

An integral part of the new center is the Kärcher Academy.

Located on the first floor and headed by a full-time training manager for both sales and service brands, the customisable space has been designed for staff, dealer or end-user product training and application.

Next to the formal training room is a dedicated training floor demonstration area, where equipment can be used on nine surfaces including marble, terrazzo, granite, ceramic, textured vinyl and lino.

“The [demonstration area] enables us to showcase our latest products as well as our existing ranges. It can be used to form part

“As an innovation-driven company, Kärcher has an ever-evolving portfolio so it’s important to provide a place to allow people to use the latest machines and learn how to master difficult cleaning tasks.”

www.incleanmag.com.au 41

DISTRIBUTION

“A big part of the culture at Kärcher is collaboration so we wanted our new headquarters to reflect this.”

of our training for staff and end-users, or can be used by the retail showroom as part of the customer experience,” says Matheson.

Kärcher’s global CEO and chairman of the Kärcher management board Hartmut Jenner said it is important Australia has a state-ofthe-art Kärcher Center and Academy for the local market.

“As an innovation-driven company, Kärcher has an everevolving portfolio so it’s important to provide a place to allow people to use the latest machines and learn how to master difficult cleaning tasks. The academy and Kärcher Center is an excellent place to show people our cleaning expertise and help them find the right cleaning solution.

“Cleaning is a basic human need, yet despite this fact, there is no scientific research about cleaning. The Kärcher Academy is not just for training our own staff and technicians. It’s also for our customers because cleaning efficiently is not easy.

“Every surface is different and conditions such as environment and temperature also affect the cleaning process. That’s why it is important to have an Academy in every country we are in – to train our staff and customers on how to clean the most efficient way [in specific market conditions].”

Kärcher’s service center is a standalone, two-level building, located behind its headquarters. Here, as many as 40 professional services and repairs are conducted by five on-site service technicians each day.

Two workshop rooms are also on the ground level of the service center, while upstairs features additional training rooms, including a video training room, which supports the company’s focus on communication and collaboration.

42 INCLEAN July/August 2019

As Matheson explains: “From an operational point of view, having our service centre located on-site is another key feature of the building. The [service] training rooms, and our video training room for sales and services, gives us the opportunity to be much more interactive than we have been previously.”

Another key feature of the service area is the outside wash bay, a pre-existing fixture of the site. The outside wash bay has been equipped with all Kärcher equipment and will form part of the service business.

The new facility takes Kärcher’s global footprint to 744 and forms part of its broader expansion strategy to have 1000 centers by 2020.

Matheson has earmarked as many as 25 centers for Australia by 2022 – most of which to be under its dealer-owned format, as well as additional centers for New Zealand.

“We think there’s scope for at least 25 Kärcher Centers in Australia. We have four in New Zealand but we think there’s also scope for more in New Zealand.

“We’re currently refining the model to make sure all our existing centers are all in line with our [strategy] and are sustainable.”

Globally, Kärcher has more 13,000 employees across 70 countries, with a portfolio of more than 3000 machines – providing solutions from industrial sweepers and floor scrubber’s to domestic window cleaning and vacuums.

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DISTRIBUTION

Nood promotes social sustainability Washroom and cleaning products supplier Nood Australia is based on the promotion of ethically sourced products, with its founder calling on businesses to purchase products with purpose.

Washroom and cleaning products supplier Nood Australia is a brand with environmental and social authenticity, according to founder Anthony Wilson, who is calling on businesses to “look outside the norm” and purchase products with purpose.

Started in 2019 Nood Australia’s newly launched range of hand hygiene, guest amenities and cleaning chemical products is based on the promotion of ethically sourced products, with its range made using Indigenous botanicals such as kakadu plum, lemon myrtle and eucalyptus oil.

“Nood was launched to showcase native Indigenous botanicals as integral ingredients in a range of cleaning chemicals and hand hygiene products that are sustainable and friendly to the environment,” explains Wilson.

Nood Australia’s range currently consists of seven products including hard surface cleaner, floor cleaner, hand sanitiser, bathroom cleaner, glass cleaner, dishwashing detergent and hand and body wash.

“We are a proud Indigenous company who wish to tell the stories of the botanicals from an Indigenous perspective which have been used for thousands of years. We manufacture quality environmentally friendly cleaning chemicals and hand hygiene products, where native Indigenous botanicals are the integral ingredient of our product range.”

“All botanicals are sourced from Australia, from harvesting to extraction and through to the manufacturing of the finished products.”

Wilson said the Supply Nation registered business has gained interest largely from the facility management sector, government organisations and hospitality venues. The products will also be available for the general public to purchase via its soon to be launched e-commerce platform.

44 INCLEAN July/August 2019

“We are looking to have a national footprint and have interested supply partners in all major capital cities.”

While the direct focus remains on its chemical range Nood Australian Goodness, the company also has a range of washroom paper products.

Co-founded with Anthony, Bronte and Nicole Hough, owners of South Australian based distributor Salute (formerly Pak Rite), Wilson said the business plans to introduce other products including a range of guest amenities.

“We are dedicating a great deal of time into our research and development and will be launching new products in the future.”

Wilson said he believes businesses are becoming more socially aware of the impact of supporting Indigenous businesses in regards to economic development and employment.

A study conducted by research firm Accenture in 2018 found ‘purpose’ is now a powerful force helping companies build deeper consumer connections and improve competitiveness According to the research nearly two-thirds of consumers globally (63 per cent) prefer to buy goods and services from companies that stand for a shared purpose that reflects their personal values and beliefs, and are ditching those that don’t.

The study also found that companies that stand for something bigger than what they sell, communicate their purpose and demonstrate commitment, are more likely to attract consumers and influence purchasing decisions which improves competitiveness.

“People want to do the right thing by the environment but also in a socially responsible and ethical way. We ask organisations to look outside the norm and do their due diligence in regards to the products they use and the story behind it.”

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CARPET & RESTORATION

Force

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The partnership between the Restoration Industry Association (RIA) and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) has marked a historic turning point for the development and advancement of professional standards.

The significance of the newly inked agreement, whereby RIA will transition its industry certification to IICRC to administer, was clear at the 2019 Australasian Restoration Conference and Tradeshow, with the new direction of each respective organisation, as well as the wider restoration and remediation industry, a continued topic of conversation. “[The partnership] is the start of a collective effort to elevate the professionalism in our industry, with the two strongest entities in our industry,” IICRC chairman Pete Duncanson told delegates.

Under the agreement IICRC will offer and market RIA programs to both RIA members and IICRC certified firms and registrants. The partnership will also include the development of a joint global industry consensus standard on fire damage remediation and restoration, BSR/IICRC S700: Standard for Professional Smoke and Fire Restoration.

Duncanson described the partnership as a major milestone which will advance the trade for professional cleaning and restoration technicians, as well as provide greater career pathways.

RIA president Lee King said the RIA and IICRC will mutually support each other and work for the betterment for the restoration industry.

“The leadership of the IICRC and the RIA believed it was in the best interest in restorers for both associations to work in cooperation with each other. This [partnership] doesn’t just tactically unify the industry, but strategically unifies the industry.”

RIA Australasian council chairman Owen Boak said industry certification will now become a unified process, with industries able to access clear pathways to becoming internationally recognised as experts in their field through both the IICRC pathways leading on to the IICRC/RIA industry certifications.

46 INCLEAN July/August 2019

to be reckoned with News, issues and key voices from the second annual Australasian Restoration Conference and Tradeshow.

Boak said there will be greater industry education focused on broad-based acceptance of industry standards leading towards better outcomes for all stakeholders in the damage repair process, as well as improved access to industry training and events.

It comes as the association continues to gain momentum in Australia. Globally, RIA represents more than 20,000 cleaning and restoration professionals from 1100 member firms specialising in textiles, environmental issues and restoration.

The association’s local arm was first established as a steering committee in 2015. In 2017 the RIA approved the formation of an Australasian council, giving its Australian and NZ counterparts a seat on the board of directors.

“RIA is extremely proud of the Australian membership success here,” King told delegates in his opening address, adding: “[Australia] is a model of dedication and success with a growing membership base”.

Leadership learnings Now in its second year, the conference provided highly technical workshops, seminar sessions, industry panels as well as networking events for those in restoration, remediation, carpet cleaning, indoor air quality and construction.

“Clients enter a tumultuous time when they suffer a claim. We have to ask ourselves, are we going to be the one to just settle the waters, or will we be the one to come to their aid?”

– Art Johnson, keynote speaker

CARPET & RESTORATION

From left: Oliver Threlfall, chair of RIA Australasian advocacy initiative and Owen Boak, RIA Australasian council chairman

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Held at Twin Waters on the Sunshine Coast, Queensland, the event brought together local and international delegates from the US, Canada and Europe – providing global insights on restoration and remediation trends, issues and challenges. This year also saw the addition of a one-day training workshop on contaminants in the indoor environment.

Keynote Art Johnson spoke on the importance of building trust with customers who have experienced a critical event.

“Our clients enter a tumultuous and very turbulent time when they suffer a claim.

“We have to ask ourselves, are we going to be the one to just settle the waters, or will we be the one to come to the aid of those that are challenged with the stress they are put under when a claim happens?

“We can either add to the problem or prove to be a solution.

We have a tremendous effect of these individuals when we address these situations.”

Johnson concluded on the importance of company culture.

“Every company has a culture. Your culture should be one based on establishing positive experiences for clients.”

The event’s second keynote, business consultant and executive coach for the restoration industry Chuck Violand, discussed six common behaviours small business leaders subconsciously bring to their businesses, noting the majority of business leaders cite internal dysfunction as one of the largest barriers to business growth.

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CARPET & RESTORATION

“We have created a fantastic industry, now we just need this industry to be respected by everybody. People don’t realise what the restoration industry can do.”

– Oliver Threlfall, chair of RIA Australasian advocacy initiative “We have to stop fighting ourselves before we can allow [growth] to happen,” Violand said.

Another highlight was a joint presentation by RIA chairman of the conference planning sub-committee Ross Riek, and organisational psychologist Dr Melissa Marot, on dealing with the psychological issues in the restoration industry that effect both technicians and property owners.

The event concluded with an industry panel on estimating.

Facilitated by Coach8 owner Scott McFadzen, panellists included Kris Rzesnoski, Jim Bethel, Mehmet Ucar and Lex Moir.

Australia will soon follow suit, with the association announcing the launch of its own advocacy initiative at the conference. The committee will be chaired by Steamatic Group founder and owner Oliver Threlfall, who recieved this year’s Australasian Lifetime Achievement Award at the conclusion of the event.

Threlfall, who has been involved with the association’s local arm since it was first established as a steering committee in 2015, said the committee and its initiatives will be member driven.

“We want to fund our own exercise here in Australia independent of the US. The [committee] will lobby with government, insurance companies and loss adjusters…to push for the development of professional standards.

“Restorers have a highly specialised skill set, yet we’re not respected as a trade. We have created a fantastic industry, now we just need this industry to be respected by everybody. People don’t realise what the restoration industry can do.”

More than 20 vendors were also in attendance including Encircle, Carpet Cleaners’ Warehouse, Tramex, MouldLab, AELM, Coach8, XPower, Benefect, Decon Systems, Restore Solutions, Alorair, IICRC, Legend Brands, Violand Management Associates, Actichem, Aeris Environmental, Bennett Direct, Climate Rental Solution, Cool Breeze Rentals, Mycotec, Restoration Express and TESA Directive.

New era, new voices A recurring theme of the conference was the need for advocacy.

In June RIA announced the establishment of an advocacy and government affairs (AGA) task force in the US. The AGA, understood to be the first of its kind in the industry, will provide advocacy for restoration professionals and seek to influence legislation and reform, with the group to include three RIA members and three IICRC members, in addition to its chair, restoration contractor advocate and counsellor Edward Cross.

Industry veteran recognised with Lifetime Achievement Award The second annual RIA Australasian locations. Threlfall has also been Lifetime Achievement Award was involved with the association’s local presented to Steamatic Group founder arm since its launch as a steering and CEO, Oliver Threlfall. committee in 2015.

Presented at the conclusion of the “I’m very proud to be recognised by my three-day event, RIA Australasian peers,” Threlfall said. “Our franchisees council chairman Owen Boak said and staff recognise what we do as a the award recognises service and group but to be recognised by the wider dedication to the restoration industry. industry is a massive honour.”

From left: Pete Consigli, Oliver “Over the past 33 years Oliver The award is modelled on the Threlfall and Owen Boak has consistently worked both RIA’s international accolade, the here and internationally to introduce new technologies, Martin L King Award. King spearheaded the Certified foster training and promote the use and acceptance of Restorer Program, which is widely recognised as the highest industry standards whilst also building Australia’s largest international qualification in the industry. restoration group.

“Oliver has and continues to contribute each and every day “More recently, Oliver was one of the key industry figures to improving the restoration industry and we as an industry involved in the formation of the Australian RIA Council and chose to bestow our highest honour to him in recognition of has accepted the position of chair of our advocacy initiative this,” Boak said. moving forwards.”

It is the second RIA Australasian Lifetime Achievement Founded in 1986, Steamatic Australia is a locally-owned and Award to be given at the Australasian Restoration Conference managed franchisee. Since its launch Steamatic has grown to and Tradeshow. Last year the inaugural award was presented more than 30 locations across Australia and 16 international to Duncan Bennett.

48 INCLEAN July/August 2019

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CARPET & RESTORATION

Respiratory fit testing Fit testing of tight-fitting respiratory protective facepieces has been in use for many years, but there are still widespread misconceptions and misunderstandings about what a fit test pass signifies, writes 3M’s Mark Reggers*.

Any respirator with a tight fitting facepiece (e.g. disposable respirators, half and full-face masks) must provide an adequate seal to an individual’s face – this is a requirement of AS/NZS1715 as one element of a complete respiratory protection programme.

The effective fit can be demonstrated by passing a fit test.

Fit testing of tight-fitting respiratory protective facepieces has been in use for many years, but there are still widespread misconceptions and misunderstandings about what a fit test pass signifies.

Respirators are tested for various performance parameters during standard compliance testing, but this does not guarantee that the product will fit the face of every potential wearer.

When to fit test according to AS/NZS1715 Fit testing should be carried out on all tight-fitting respirators: • Before the respirator is issued • On all users of tight fitting facepieces.

Fit testing should be repeated if: • The wearer significantly loses or gains weight, has major dental work or sustains a major facial injury • A different size or type of mask is used or is recommended annually.

50 INCLEAN July/August 2019

Fit testing is in addition to the requirement to perform a fit check prior to each use – this is a brief, gross determination of a suitable fitting each time the respirator is donned.

Fit test methods There are two main types of fit testing; Qualitative (QLFT) and Quantitative (QNFT).

Qualitative fit testing (QLFT): Qualitative fit tests provide a pass/fail result based upon the wearer detecting a test agent by taste. They provide a subjective measure of the performance of the seal of the facepiece to the wearer’s face.

Taste test methods:This method introduces a controlled amount of a specified challenge aerosol concentration into a hood fitted over the wearer. This test is suitable for tight fitting respirators fitted with particulate or combination gas/vapour and particulate filters.

If the taste of the aerosol is detected at any point during the test process, the test is failed, terminated and restarted after adjustment or refit. If repeated failures are experienced, an alternative size or model of respirator should be tried.

This method is for half facemask products only – it cannot assess the high protection factors that are required by full facemasks.

CARPET & RESTORATION

Advantages • Inexpensive and simple to use • No calibration of equipment required • No modification of facepieces required.

Disadvantages • Subjective – uses wearer’s response to detect leakage • Unsuitable to test full face masks requiring high protection values.

Quantitative fit testing (QNFT): A quantitative fit test gives an objective measure of the quality of the seal between the wearer’s face and the facepiece.

Using a particle counting device: These devices work by counting naturally occurring particles circulating in ambient air.

A probed facepiece is connected to a particle counting device.

Particle numbers within and outside the facepiece are counted and compared. The ratio is called a fit factor. This fit factor should not be used as the basis to select a respirator.

Advantages • Provides an objective numerical result • Wearer response does not influence result Disadvantages • May be cost prohibitive (~A$20k) • Temporary or permanent modification of facepiece required (e.g. may need an adaptor to fit on the mask to allow inside sampling) Each fit testing method has its advantages and disadvantages as highlighted above. Workplaces need to evaluate what method is right for them and the respirators used in the workplace.

However, each method when applied correctly can provide an acceptable assessment of mask fit.

It is essential for both fit test methods (and when masks are worn in the workplace) that the subject’s face is free from facial hair or other items that may degrade the face seal performance. Wearers with facial hair or stubble in the critical areas must not wear a tight fitting facepiece.

Fit testing should not be undertaken by employees if there is any hair growth between the skin and facepiece sealing surface, such as stubble, beards, moustaches or sideburns which cross the respirator sealing surface.

There are many particulate hazards which cannot be seen by the naked eye and are much smaller than a single beard stubble or strand of hair as shown by the adjacent picture.

These small particulates can easily bypass the filter via gaps created by any facial hair and enter the mask into the wearers breathing zone, hence exposing them. Gas and vapours pass straight through facial hair and into the breathing zone.

Fit testing is crucial, but it is only one element of a full Respiratory Protection programme (RPP). For adequate respiratory protection to be achieved, fit testing is a required component of a comprehensive and effective RPP as described in AS/NZS1715.

If you have any questions regarding respiratory fit testing, selecting respiratory products or require any assistance in your workplace around PPE, Please contact 3M Tech Assist on 1800 024 646, techassist@mmm.com or via www.3m.com.au/ppesafety Mark Reggers is an occupational hygienist for 3M Personal Safety Division and is the host of the 3M Science of Safety Podcast. Listen to the 3M Science of Safety Podcast on Apple Podcasts, Spotify, Google Podcasts, www.3m.com.au/sospodcast

*

“Fit testing is crucial, but it is only one element of a full respiratory protection programme.”

www.incleanmag.com.au 51

CARPET & RESTORATION

To smell or not to smell An understanding of the dynamics of odour control is essential to guarantee any measure of success, writes Actichem manager Everard Paynter.

To smell or not to smell…that is the question.

The olfactory sense retains the longest memory in the human mind and is often more judgemental than sight when communicating with the brain.

The impulses the nose nerves transmit affect our emotions, perceptions and our reactions. And it is so subjective! No two humans relate to odours, good or bad, the same way. So it’s no surprise that massive resource is thrown at research to create solutions for odour misdemeanours.

From large outdoor waste tip sites to tragic cadaverine scenarios, smoke affected structures, tobacco impregnated surfaces to musty buildings, rotting foods, urine and even the result of a good curry dish. The nose must be accommodated.

“Once odour remediation work is done, a fresh replacement fragrance will reset the olfactory sense and allow the brain to believe the previous, persistent obnoxious odour no longer exists.”

52 INCLEAN July/August 2019

Whether your trade or facility responsibility relates to odour control in an acute fashion, such as disaster restoration, or in a more obscure way such as, building maintenance, an understanding of the dynamics of odour control is essential to guarantee any measure of success.

Odours emanate from a source and the eradication of this source has probably the single biggest impact on eliminating an obnoxious odour. The physical removal of a mal-odour source is an obvious but important step. However, the source is not always visible and not always subject to physical removal.

Take for instance urine settled down to the base of a carpet.

These mal-odour sources which require combined chemical and equipment teamwork are the situations where it’s easiest to get it wrong.

A key question to ask is, do I understand what chemistry the odour source will respond to, and what process is required to achieve the desired result? Let’s take urine again as an example – many public washrooms suffer from the effects of this foul odour. Attempts to overcome this mostly come down to the use of chlorine bleach, strong disinfectants or some form of deodorising spray.

The uric crystal is a tough, robust compound which requires an acid to dissolve or an enzyme blend if you have time on your side. Without this knowledge, urine will forever plague your cleaning efforts whether it is washrooms, carpets or tiles.

Conversely, with this know-how, urine affected areas become easy-to-fix jobs. And so, it is with virtually all mal-odour eradication work. Whether the source is rotting organics, mould, body fluids, food related or smoke; obtaining an understanding

CARPET & RESTORATION

“The physical removal of a mal-odour source is an obvious but important step.

However, the source is not always visible and not always subject to physical removal.” of the source material and what chemistry is required to eradicate it, will likely be the single biggest step you make toward being an odour control professional.

But the ‘smell or not to smell’ journey doesn’t stop there.

Mal-odour molecules are extremely small compounds often less than 1 micron (1 millionth of a metre) in diameter with tobacco smoke about 10 times smaller again.

These mal-odour molecules get trapped in porous surfaces, fibre and fabric yarn, air conditioning systems and are often found air-borne. Hence a correctly remediated building may still have a residual odour. This is where some of the most innovative chemistry excels.

Odour-pairing technology consists of compounds which react with mal-odours (eg mercaptans, trimethylamines, sulphides,

cadaverine, putrescine) at a molecular level to create a completely different compound which is odourless.

These innovative agents are blended with biocides, bacterial enzyme solutions, aerial fogging carriers or aerial sprays to provide the professional odour technician and maintenance manager a selection of tools to enable entire mal-odour elimination. Ozone generators are often successfully used in this regard to eliminate smoke odour molecules.

And lastly, the nose to brain communication channel itself needs attention. Even after a mal-odour has been entirely eliminated, a person familiar to that environment and its associated smell will still be told by the brain that a bad smell lingers.

The olfactory system needs a reboot. Once odour remediation work is done, a fresh replacement fragrance will reset the olfactory sense and allow the brain to believe that the previous, persistent obnoxious odour no longer exists.

The secret to creating fresh and pleasant atmospheres doesn’t need to be difficult nor an evasive frustration. It’s as easy to get it right as it is to get it wrong. To smell or not to smell … the answer lies in understanding the basics of odour sources, the chemistry required to eradicate them and following three simple steps: • Eradicate the source; • Eliminate residual mal-odour molecules, and; • Never forget a replacement scent. www.actichem.com.au

www.incleanmag.com.au 53

TECHNOLOGY

Purchasing technology FreshOps CEO Martin Callan shares his tips to ensure the correct technology is sourced for your business.

Buying technology is one of the most difficult challenges we face as business owners. We are told repeatedly we need technology to be more efficient and to eliminate friction in our business.

But using technology is an expertise most of us don’t have. It can take a significant amount of time to understand the problem, identify the right technology and implement it. Because of this, most of us end up doing nothing.

The tips below might help you change that and seek out technology to benefit you, your team and your business.

Identify the technology you need The first step is to take the lead on what you are looking to buy. If you respond to the next advertisement that lands in your inbox you will likely become the next victim of ‘shelfware’ (the software you bought that just sits on the shelf!)

To take the lead you need to be clear about where costly ‘friction’ is in your business. Friction is where activities for customers, staff or management take longer than they should, carry substantial costs or result in poor quality or errors regularly.

Finding friction in your business requires measuring where time is being lost. Look for activities where work is repeated, or customer and staff feedback suggest there are better ways to get things done.

If this sounds too difficult then get expert help from a consultant to identify these areas. If you are smaller operator, it will be a smaller job, and just might be the best investment you ever make.

Prioritise the processes to improve first After assessing existing processes, you can prioritise which of these offer the greatest gains. You might also find some of them are related and can be resolved as a group with one solution.

54 INCLEAN July/August 2019

When assessing areas to improve be sure to also look at the age of hardware and software in case they need to be replaced soon anyway.

Also consider the utilisation of current tools by your team, examine where the most time is being spent on ‘pen and paper’ activities or operational tasks, especially customer service experiences (e.g. time on hold).

Research the ‘typical’ options For each potential improvement look at the most likely way to automate, reduce or eliminate the work. Don’t overthink it, often the obvious approach, applied well for your business is the best way to go. For a simpler problem this might only take a few quick phone calls, for more complex problems you may want to have a few vendors pitch their solution.

Be sure to include your team too. It can engage star performers and your best people are your internal subject matter experts.

They are ideal at adapting external ideas to fit your business problems and it can also be highly engaging for your team.

List your requirements Listing requirements is simply stating what you need. When buying any product, it pays to be very clear on the scope of your requirements. If you don’t do so, you will wind up buying a range of ‘extras’ that add no value to you, your team or your customers.

Clearly articulate the features you must have, those you would simply like (you might pay a little extra if included), those you won’t pay for (if they are included then great, but you won’t pay for them as you probably won’t use them)and those you might even want to ensure are excluded (features that may distract your team).

TECHNOLOGY

Common criteria to rank options would typically include; functionality (what does it do for you), time to implement, purchase cost, installation cost, maintenance and support cost/ availability, time in market, clients they serve today, customer service during evaluation, security standards, disaster recovery, backups and anything else that matters to you, your team, your industry and your experience.

Consider the alternatives for each process Input from potential vendors gives you a realistic idea of what it takes to buy/license, implement and maintain each alternative.

You can now rank the options you have come up with by cost (time, team members needed) and the expected benefits you might expect in savings, increased customer satisfaction, increased number of customers you can serve, etc.

At this point you may have a laundry list of options in front of you. Avoid feeling overwhelmed, simply stage each project and make progress as best as your resources allow. Be careful not to underestimate the work to fully deploy new tools, and similarly stay focused on the benefits you expect to gain from the effort.

Purchase your software Once you have identified the solution to pursue you need to identify a vendor. Look for those with experience in your specific category. A lot of software promises to service businesses of any type, but every sector and business has their own nuances and you want as close-a-fit to your industry as you can get. Seek out specialists wherever possible.

When making your purchase articulate your requirements from above in a purchase order. Raising your own purchase order ensures there is clarity over what you need from this purchase, not just the summary of product features being offered. This helps eliminate confusion later if account managers change or there are disputes on the contract.

The purchase order also helps create your clarification to what becomes a legally binding contract to which you are obligated, not just what is listed on the vendors bill of sale.

“Buying technology is not easy.

Your own experience with IT, hardware, software, data, security and networking is going to have limitations. Stay open minded and keep asking questions.�

Implement and evaluate The implementation stage should be relatively easy as you have already determined you need to do the project, the benefits are all there to be captured and your team have been involved in evaluating the options.

Thirty and 90 days after implementation it is good practice to go back to your requirements and the benefits you outlined to see if you have fixed the problem you targeted, and if the solution has been rolled out for the costs and times you identified.

Doing so gives you and your team a chance to consider areas of purchasing software you can do better in.

If you take the above steps in determining the software you need, casting a wide net to source the best value software for your needs and then diligently ensuring you extract that value then you will be doing as well as anyone can expect.

Buying technology is not easy. Your own experience with IT, hardware, software, data, security and networking is going to have limitations. Stay open minded and keep asking questions.

Before you know it, you will have earned your stripes to ensure you are sourcing technology for your business that can help you delight customers and grow efficiently.

FreshOps (www.getfreshOps.com) is an Australian-made, mobile workforce application and management portal built to assist cleaning management. The author can be reached at martin@ getfreshOps.com.

www.incleanmag.com.au 55

OPINION

How a net-zero emission future could solve the climate crisis In part three of the hottest sustainability topics for 2019, and their impact on the cleaning industry, Bridget Gardner* weighs in on the hottest topic of them all – the climate crisis and international efforts to reach net-zero carbon emissions.

This article focuses on the risks, costs, and opportunities that could result from an increasingly warming climate and the actions being taken to limit it. I am not aiming to convince anyone of the validity of climate science.

If you are sceptical about the link between human activity and a warming climate, I would encourage you to review the evidence provided in the sources listed below and draw your own conclusions.

The risk of climate change Successful businesses must identify and manage their risks and opportunities. Risk management is also used to prevent risks to safety and the environment. Therefore, when assessing the likelihood, severity and consequences of risks to the success of our children’s capacity to live well on our planet, scientists and responsible governments have taken a similar risk-based approach.

But climate science is complex, and the risks are global. So, while there are thousands of researchers measuring changes to the ocean, atmosphere, air and ice and the effects on different eco-systems, using this data to pinpoint direct causes and preventative actions is challenging. Climate action has become political, and controversial.

To address this problem, the United Nations set up the Intergovernmental Panel on Climate Change (IPCC), which is a group of scientists who interpret the scientific papers, evaluate the risks and recommend strategies. This enables governments, institutions and corporates to drive consistent policies and action.

Carbon emissions and green-house gasses According to IPCC, human activity is estimated to have brought about a warming of 1.0°C above pre-industrial levels, and each of the last four decades has been warmer than the previous one.

If current trends continue, a warming of 1.5°C is likely to be reached between 2030 and 2052 which could completely destabilise the climate.

In the State of the Climate Report 20181, Australia’s CSIRO reported carbon dioxide (CO2) of all gases has reached 500 parts per million in the atmosphere for the first time in at least 800,000 years. Burning of fossil fuels is the main contributor to its growth, along with changes in land use.

56 INCLEAN July/August 2019

For millennia, carbon and methane in the Earth’s atmosphere has created a greenhouse effect that has kept the climate stable and allowed life on earth to flourish. But recent carbon emissions are creating a thick layer of “greenhouse gasses” that is trapping hot air and over-heating our air and oceans – causing rapid climate change.

Some examples of the effects of climate change seen in Australia are: • Global sea levels have risen by more than 20cm since 1880.

• The oceans around Australia are acidifying, affecting coral and fish stocks.

• Reduced rainfall in southeast Australia since the 1970s and increased rainfall and flooding events across parts of northern Australia since the 1970s.

• Long term increase in extreme fire weather, and the length of the fire season, across large parts of Australia.

The CISRO report2 states: “Australia has warmed by just over 1°C since 1910, with most warming since 1950. This warming has seen an increase in the frequency of extreme heat events and increased the severity of drought conditions during periods of below average rainfall. Eight of Australia’s top 10 warmest years on record have occurred since 2005”.

Net-zero economies So, what is the international community doing about the carbon crisis? Unfortunately, according to the International Energy Agency’s (IEA) Global Energy and CO2 Status Report3, carbon emissions rose a further 1.7 per cent in 2018 to a record 33.1 billion tonnes, with coal making up one third of the total increase.

However, many governments are starting to act. For example, last month the UK declared a state of climate emergency, established a Climate Change Act and introduced a legallybinding net zero emission target for 2050. New Zealand has also tabled a bill to set a net zero emission target for 2050 as have most Australian state governments (except for WA and NT).

Creating a net zero economy will not be easy, or cheap. According to the IPCC’s 2018 Special Report: Global Warming of 1.5 degrees4, a complete switch to renewable energy will be necessary.

OPINION

This will hurt countries that rely on mining and burning fossil fuels for energy, like Australia. However the short-term costs are insignificant compared to the long-term costs and risks in inaction.

The Australian Financial Review recently stated two of Australia’s biggest insurers, IAG and Suncorp, reported falls in half-year profit leading to increased insurance premiums, with extreme weather events being the major factor.

Industry opportunities Despite the frightening prospects of inaction, climate change presents many opportunities for improving efficiency and building your business. For example: Reduce carbon emissions from energy: Buildings with energy ratings from NABERS or Green Star – Performance, need service providers to use equipment and practices that reduce energy use. For example: • Energy efficient and/or battery-powered floor cleaning equipment • Daylight cleaning to reduce the use of after-hours lighting and power Purchase green power: • The use of certified ‘green power’ for manufacturing plants, warehousing, shops and head offices.

• Become Carbon Neutral Certified through the Department of the Environment and Energy (Aust).

• Purchase products that are supplied by Carbon Neutral Certified manufacturers.

Reduce vehicle emissions: Cars and trucks account for 15-20 per cent of global carbon emissions, so: • Hire a fleet of electric vehicles for the management team.

• Carbon off-set your vehicles through a certified organisation such as Carbon Footprint.

Natural disaster response: • An increase in emergency clean-ups and flood-mitigation.

• Mould remediation problems are also reportedly increasingly in NSW.

Final thought Climate change is a global problem, and one that can feel overwhelming. Efforts made by individual businesses or countries, can feel futile when the results are not experienced.

Never in documented history have humans faced such an existential crisis. But conversely, never have we had the capacity and communication systems to address it.

Regardless of which side the political fence you sit, waiting 30 years for conclusive proof that burning fossil fuels has made the planet unliveable, is not good planning nor is it good business.

Technology and industry have created this problem so technology and industry can fix it. It takes courage to read the reports, address the risks and pay the cost of protecting our children’s future.

State of the Climate report 2018: www.csiro.au/en/Showcase/ state-of-the-climate 3 International Energy Agency’s (IEA) Global Energy and CO2 Status Report https://www.iea.org/geco/ 4 The Intergovernmental Panel on Climate Change (IPCC) and the IPCC Global Warming of 1.5 degrees Special Report: https:// report.ipcc.ch/sr15/pdf/sr15_spm_final.pdf Additional resources: NASA https://climate.nasa.gov/evidence/ Department of Energy and the Environment: www.environment. gov.au/climate-change/climate-science-data/climate-science/ greenhouse-effect and www.environment.gov.au/climate-change/ government/carbon-neutral/certification Bridget Gardner is director of Fresh Green Clean and is Australia’s leading sustainable cleaning consultant and trainer.

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www.incleanmag.com.au 57

OPINION

A fair go for employees makes good business sense Employees and employers can look forward to a range of legislative changes, either in play or under consideration, that will make the industry conditions fairer and more transparent, writes BSCAA outgoing president George Stamas.

The cleaning industry can get a bit of a bum rap at times, especially around pay and conditions for its workers.

At times, the criticisms have been fair. But as a great lyricist once wrote; the times they are a-changin’. And more so now than ever with a raft of new legislative changes set to come into force, or under consideration.

However, there’s more to it. What we’ve noticed at BSCAA is that there is a real drive to create a more ethical, fair and sustainable cleaning industry.

As any good employer will tell you; a happy employee is a good employee. And a fair-minded, well-regulated industry means good business. So what are the forces at work here and how is BSCAA playing its part?

Cleaning pay rates stack up by comparison Cleaning has often been seen as a bit a laggard when it comes to pay rates. But the reality is quite different. When compared with roles at a similar level in other industries, cleaning pay rates compare very favourably and continue to grow strongly.

Add to that generous penalty rates and a wide range of additional allowances and the cleaning industry is looking more and more attractive to a higher calibre of employee.

A better deal for employees Although there has been a lot of improvement and more stringent adherence to fairness in pay and conditions in the commercial cleaning industry in general over recent years, of course, there is still room for improvement.

To this end, employees and employers can look forward to a range of legislative changes, either in play or under consideration, that are going to make things a lot fairer and more transparent.

Take the new Single Touch Payroll system that comes into force in the coming months. The advantage of this system for 58 INCLEAN July/August 2019

employees is that it ensures they get their correct payments and entitlements when they should.

The Senate’s inquiry into subcontracting and cleaner wage theft and its subsequent recommendations, and the proposed reforms to labour hire licensing rules, are among other important advancements that will offer more employment safety and ensure cleaning employees are not at the whim of unscrupulous employers.

A better deal for employers As a commercial cleaning business owner or operator, I know what you’re thinking: changes in legislation can only mean one thing: more work – both to understand it and implement it.

Initially, this might be true. But think about the long-term advantages. The Single Touch Payroll system, for example, promises to make preparing and submitting payroll information to the ATO simpler, faster and easier all around.

The changes in the rules around subcontracting and labour hire licensing, level out the playing field for legitimate and ethical cleaning operators.

Education – the key to a fairer, better industry Education plays an incredibly important role both in helping businesses understand the value of these initiatives and ensuring compliance.

In fact, the failure of businesses to fulfil their compliance obligations often comes down more to lack of understanding than some underhanded intent.

We should never discount the important role we as employers and BSCAA members play in making our industry more transparent, compliant and fair for our workers. It just makes good business sense. www.bscaa.com

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The small simple actions they take, like putting their super in one place and contributing a little more when they can, means together we can make a big difference to their future.

This is general information only and doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider the PDS at australiansuper.com. There are things to consider before combining or making additional contributions, such as benefits and insurance cover, fees and debt levels. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.

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OPINION

Modern slavery legislation – what it means for SMEs Accord’s innovation and education manager Dr Jennifer Semple weighs in on the implications of Australia’s Modern Slavery Act. Modern slavery has been a hot topic leading up to and following the Modern Slavery Act 2018 (Cth) (the Act) entering into force in Australia on 1 January this year, and with NSW also passing its own Modern Slavery Act 2018 (NSW) that – at the time of print – is scheduled to commence on 1 July 2019.

This is a good thing. Shining a light on labour crime is something all responsible businesses – and indeed all people – should embrace. With an estimated 40 million victims of modern slavery around the world, and increasing global procurement, it is possible that even the most responsible businesses may have undetected modern slavery in their supply chains.

As a crime that is “hidden in plain sight”, modern slavery is not always easy to uncover. And Australia is not immune, with up to 1900 people estimated to be living in conditions of modern slavery.

Requirements of the Act The Modern Slavery Act requires certain entities to prepare annual modern slavery statements describing their actions to assess and address risks in their business and supply chain. These entities include the Federal Government itself.

But which businesses are required to report? And what about smaller businesses – ones that do not have to report themselves, but that supply reporting entities down the supply chain – what, if any, will be the implications for them? And what about NSW businesses – are the requirements the same and, if not, which legislation takes precedence?

Ever since this issue has come into prominence, Accord has been engaging with the federal government to seek clarification for our member companies on questions such as these, and to voice our concern that SMEs below the reporting threshold may be unintentionally and overly burdened as reporting entities seek to pass on their obligations down the supply chain.

Accord members heard directly from the Modern Slavery Business Engagement Unit at the Department of Home Affairs – responsible for implementing the Act – at our AGM industry briefing. The Unit did an excellent job clarifying the above and more questions relating to the new legislation.

Which businesses are required to report?

Reporting entities are Australian entities with consolidated revenue of at least A$100 million over a 12-month reporting period. The Modern Slavery Business Engagement Unit was able to clarify how this revenue should be calculated.

60 INCLEAN July/August 2019

It would include revenue from off-shore subsidiaries of an Australian-owned company. But a parent company’s revenue would not have to be included for an Australian subsidiary. And, if there are two or more Australian subsidiaries of the same overseas parent company but they have been established to be independent of each other in Australia, they are considered to be separate.

What about non-reporting entities – what if your business receives a request for information from down the supply chain?

Non-reporting businesses have no legal obligations under the Act to comply with requests for information relating to modern slavery. However, businesses will need to consider the potential ramifications of non-assistance. How will this affect the business relationship?

It may be helpful to consider exactly what reporting entities are required to do and what they are not. The Modern Slavery Business Engagement Unit identified that, at this stage, it is acceptable for reporting entities to show a meaningful attempt to identify risks of modern slavery in their organisation and supply chain, to describe progress and areas for future focus, rather than to have mapped the entire supply chain, identified and addressed all risks.

Your business may wish to consider how difficult or timeconsuming it will be to assist the reporting entity. Can you provide some information? How can the entity support you in this? It is also appropriate to emphasise how your business size, capacity, structure, risk profile and leverage with sub-suppliers impact your ability to provide information and take action.

How does the NSW legislation fit in?

Like the federal legislation, the NSW Modern Slavery Act will require businesses to provide an annual statement identifying the risk of modern slavery in their operations and supply chains, and how they are addressing the risk.

Unlike the federal legislation, it will apply to commercial organisations with employees in NSW and an annual turnover of $A50 million or more, require reporting on employee training provided, and include punitive penalties for non-compliance.

More will be known when the legislation is implemented.

Accord is the national industry association for manufacturers and suppliers of all types of cleaning, hygiene, disinfectant and specialised products for use in commercial, institutional and industrial applications. www.accord.asn.au

OPINION

What you need to know about payroll tax Payroll tax can be confusing for businesses but it’s important to understand your payroll tax obligations to improve the outcome of an audit and avoid penalties, writes David Allan*.

Seven years ago, Dom* set up a commercial cleaning business.

He started out on his own but eventually got to the point where he needed to expand his business. He brought on one part-time employee which allowed him to further market his services and get more clients.

Today, he employs five full-time staff. Like many ambitious cleaning businesses looking to service more and larger contracts, Dom went from being a sole trader to an employer. And, as an employer, Dom learned that it’s important to know and understand all his tax obligations, including payroll tax.

Payroll tax is a self-assessed state and territory tax, which is based on the amount of wages you pay each month, and must be paid in the state or territory where work was performed.

Your wages include any remuneration paid, or payable, to your employees for services they provided.

However, not all businesses are liable for payroll tax. You’re only obliged to pay payroll tax if your total Australian taxable wages exceed the tax-free threshold amount, which differs in each state and territory. For example, the annual NSW threshold for 2018-19 was $850,000 and the rate is 5.45 per cent.

What is liable for payroll tax?

Knowing what is liable for payroll tax helps to keep your business compliant. The wages you pay to permanent, temporary and casual staff are subject to payroll tax, and some contractor payments may also be deemed liable.

Wages liable for payroll tax include, salaries and wages, apprentice and trainee wages, superannuation, bonuses and commissions, allowances, directors’ fees, fringe benefits, salary sacrifice, shares and options, termination payments, third party payments, contractor and consultant payments, employment agency contracts and interstate wages.

There are exemptions for payroll tax if you meet specific requirements, such as being a charitable or religious organisation.

Are interstate wages liable for payroll tax?

It can be challenging for employers to keep up with the many business-related taxes. It can be especially challenging if you run an interstate business.

While the tax-free threshold (and rate) differs across each Australian state and territory, there is a commitment nationally to bring into line payroll tax administration in several areas, such as:

• timing of lodging returns • motor vehicle allowances • accommodation allowances • a range of fringe benefits • work performed outside a jurisdiction • employee share acquisition schemes • superannuation contributions for non-working directors • grouping of businesses.

This harmonisation makes it easier to get payroll tax right when you pay interstate wages or employ people in more than one state.

What you must do If your total wages exceed the monthly threshold relevant to your business, you must register online for payroll tax. Typically, you’ll need your ABN, address and contact details and other information about your business.

Once registered for payroll tax, you must pay monthly. If your taxable wages are under the threshold for your state and territory, you may pay annually. For example, in NSW, if your estimated tax payable in a financial year is: • $20,000 or less, you can pay annually • more than $20,000, you must pay monthly.

If your business is a member of a group – businesses can be grouped with other businesses if there is a link between the companies – the total Australian wages paid by all members of the group will determine if you must register for payroll tax.

You may be grouped with other businesses if another cleaning business supplies you with labour, like administration support to do back-office work for your business. Only a single threshold entitlement applies to the group.

Some of the more complex payroll tax items to be aware of include, employment agencies, shares and options, superannuation (defined benefits), grouping, contractors and exempt wages.

Payroll tax can be confusing for businesses. It’s important you understand your payroll tax obligations to improve the outcome of an audit and avoid penalties. If you have questions about payroll tax, visit the website of your state or territory revenue office and seek professional financial advice.

Dom is not a real person David Allan is manager, key customers, business taxes, Revenue NSW

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www.finance.nsw.gov.au www.incleanmag.com.au 61

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Tennant Australia hosts sales and distributor conference Tennant Australia has held its annual sales and distributor conference, paving the way for the next 18 months of growth.

Held at its headquarters in Eastern Creek, Sydney, the event brought together more than 50 sales representatives and distributors from across the country.

The conference provided attendees with a week of extensive practical and theory training including new product information, department updates and networking activities – including an awards presentation for top-performing distributors and salespeople.

Delegates were also joined by Tennant APAC region training manager Ian Holt, who hosted an in-depth product training course for sales representatives and distributors.

Holt took sales reps and distributors through a product training course to help further equip them with the right tools and information to consistently deliver value beyond the machines themselves.

International guests included Tennant USA product manager Bill Ruhr, who answered questions and presented information on an upcoming new product launch, plus upgrades to the current range.

Throughout the conference, attendees had opportunities for hands-on training to complement the standard classroom training sessions. In particular, attendees were able to compare old models with newer upgraded versions to see the differences in-person.

During the conference the Tennant sales teams also took time to volunteer with House with No Steps, an Australian organisation that assists people with disabilities.

The group worked on picking, packing, and assembling alongside the warehouse team, before giving a complimentary floor clean with Tennant machines.

Nelly Manser, Tennant ANZ human resources manager, said the team is planning to participate in another volunteer program in July.

“Our involvement and commitment in community-based services, continues to be a key focus and forms part of our Tennant culture,” Manser said.

One other core component to Tennant’s annual conference is its focus on training future leaders in line with its vision to see the company and its people grow.

“We believe that investing in our people today makes a great company for tomorrow and develops our future leaders,” said Manser.

“Speaking of future leaders, we’re always on the lookout for incredible people to add to the Tennant team and join us at future conferences. Now that our on-field Tennant sales team is complete, we’re ready to fill a national sales management role with the right person. If you or anyone you know has the experience and fits our vision of collaborating, helping, and inspiring others, we’d love to chat.”

Tennant general manager Chad Angeli said: “Leadership and management isn’t just about a direct reporting line, it is showing true collaboration amongst different departments, driving results for the same common goal, whilst helping others to succeed and inspire them to see their full potential. We are excited for Tennant’s future.”

“We’d like to warmly thank everyone who made the time to come along and we hope you got massive value out of your time with Tennant.”

For more information about the national sales management role or to apply contact Nelly Manser directly via email: nelly.manser@tennanco.com.

MARKETING

How AustralianSuper is helping employers AustralianSuper partners with contributing employers with services, tools and resources designed to keep super administration running as smoothly as possible.

“We’re here to help our 2.3 million members achieve their best possible retirement, all based on the super contributions made by 265,000 employers nation-wide,” a spokesperson told INCLEAN. “We strive to keep our members informed and active right from the start. Once an employer gives us a member’s email address, we’ll send them information and practical tips to help them proactively manage their super.”

Among the services and resources AustralianSuper offers is the free use of the Quicksuper clearing house. Users can pay and manage their super quickly and efficiently online with QuickSuper* and make one payment for all employees, no matter what super fund they belong to.

AustralianSuper also helps employers stay up to date with super news and legislative change. Its quarterly newsletter, Super Inbrief, keeps employers up to date on super admin related content while its bi-annual magazine, SuperBusiness, offers a more indepth perspective on news, insights and business trends.

AustralianSuper can help employers support educating staff about super so they can manage it better through education resources and tools.

* QuickSuper is a registered trademark and a product owned and operated by Westpac Banking Corporation ABN 33 007 457 141. Westpac’s terms and conditions applicable to the QuickSuper service are available after your eligibility for the free clearing house service is assessed by AustralianSuper. A Product Disclosure Statement (PDS) is available from Westpac upon request.

www.australiansuper.com

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MARKETING

AlorAir ramps up local presence Since its launch into the local market more than 12 months ago, international restoration equipment company AlorAir says it is now well established to provide equipment to the Australia cleaning and restoration industry.

“We have the philosophy of innovative product design, leading edge features, strong performance, good value and outstanding customer support,” AlorAir’s Ivi Sims said.

The company is headed by electrical engineer, researcher and developer Alex Zhou, who has worked in the restoration industry for more than 20 years.

Since AlorAir’s local launch the company said it has received “overwhelmingly positive response and feedback”.

AlorAir’s range includes dehumidifiers, low profile fans, axle fans and air scrubbers, with more technology-based products and mobile applications currently in development.

“Our focus is innovation, easy application, performance and value. We enjoy providing the industry with ongoing help and support, with many workshops held throughout the year to help strengthen businesses and serve their customers better,” Sims said.

AlorAir products have earned several international patents for innovative design and functions. All products go through rigorous testing to ensure consistent performance and quality, with relevant Australian standards approvals.

BSCAA QLD invites industry to 2019 Excellence Awards The Building Service Contractors Association of Australia (BSCAA) Queensland is inviting those in the Queensland cleaning industry to its annual 2019 AustralianSuper Excellence Awards.

Taking place on Friday 1 November, the awards celebrate the achievements of individuals, acknowledge team contributions and recognises cleaning companies that promote positive contributions within the industry.

To be held at the Marquee Victoria Park Golf Club, the event will feature live band The Wild Card Trio and be hosted by David ‘Luttsy’ Lutteral.

Tickets are $75 per person for BSCAA members and $125 per person for non-members.

The BSCAA is also offering a 15 per cent discount on tickets for those who purchase 10 tickets or more.

For more information, visit www.queensland.bscaa.com/events.

www.alorair.com.au

Industrial Brushware demonstrates latest trends in cleaning equipment Robotics isn’t the only new trend in the cleaning industry, according to cleaning equipment manufacturer, Industrial Brushware.

Among the cleaning equipment trends taking shape at the company is the introduction of interactive onboard operator training and the configurability and versatility of machines.

Hard copy instruction booklets often disappear soon after delivery of new equipment. But interactive, on-board training instructions that are included on a new machine’s display screen means that new operators can go through operating instructions at their own pace, refresh their knowledge at any time and greatly reduce demands on site supervisor training and costs.

Machines such as the ride-on NSS e-force burnisher from Industrial Brushware feature this functionality and are complemented with colour coded operator touch points on the machine itself.

Very few sites have an upfront plan as to where equipment is to be stored, and equipment that is configurable to fit into small janitorial spaces, without sacrificing productivity is becoming increasingly valued.

Machines such as Industrial Brushware’s ride-on NSS e-force burnisher with a flip-up head enables ride-on units to fit into spaces previously only possible for walk-behinds.

Finally, for tighter areas that require small units, a plethora of micro-sized scrubbers are available on the market today, however they lack versatility.

Proven, durable units that pre-date this latest micro trend are being rediscovered for their versatility and longevity.

Compact scrubbers like the Roots Wizzard scrubber drier from Industrial Brushware can be used to scrub virtually any surface from vinyl, concrete, tiles, pavers or checker plate. www.industrialbrushware.com.au 64 INCLEAN July/August 2019

MARKETING

Fully refurbished machines now available from Conquest Fully refurbished second-hand floor sweepers and scrubbers are now available from cleaning equipment supplier, Conquest Equipment Technologies.

The introduction of the refurbished machines aligns with the company’s mission to provide customers with floor cleaning solutions to suit every situation and every budget.

Conquest managing director Michael Mathews said the advantages of owning a refurbished floor cleaning machine are clear.

“Whether a business is in need a compact walk-behind floor cleaner or a ride-on sweeper, a refurbished model is a great costeffective alternative. “[Refurbished machines] provide the opportunity to benefit from the same innovative technology at a fraction of the cost of a new floor cleaning machine, whilst still achieving a thorough clean and safe floor surfaces,” he said.

Maintaining a high level of cleanliness and hygiene to comply with workplace health and safety legislation is paramount.

Owning commercial floor cleaning equipment is just one, but very important, part of this, however, the initial purchase of a floor sweeper or scrubber can be an expensive outlay for businesses, especially for low use applications where a machine is required but not used every day.

“Although the commercial scrubber will not be brand new, it will still be in excellent working condition, having been fully

refurbished by Conquest’s own experienced factory-trained technicians and – it goes without saying – thoroughly inspected and tested,” Mathews said.

Customers who purchase one of Conquest’s refurbished machines also receive access to the full back-up support from the customer service team, including technical and spare parts support as and when needed.

“With an ever-growing fleet of refurbished machines available, contact Conquest today to for the ideal floor cleaning solution for any floor cleaning challenge,” Mathews said. www.conquestequipment.com.au

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The combined power of System 7 with Fire Restore or Fire Fix is revolutionary. www.actichem.com.au | 1800 108 800 www.incleanmag.com.au 65

MARKETING

Aussie vacs provide healthy clean The Aussie Pumps’ EcoClean range of heavy-duty industrial vacuum cleaners come with an exclusive microweb filter that traps 99.9 per cent of dust particles to provide a healthy clean.

The vacuums, commonly marketed under the Aussie EcoClean label, are aimed at professional users who want to cut cleaning times but also want to stay healthy in the process.

“All of our wet and dry vacs come with an exclusive 99.9 per cent microweb filter. That way, our vacs provide a cosmetic and healthy clean,” Aussie Pumps’ Guillaume Marais said.

Microweb is a unique filtration membrane used in plant ventilation and dust removal activities. The surface of Microweb’s patented fibre composition is finished in an acrylic micro porous coating which allows air through but traps dust.

“In our vacuums, the microweb is included in the competitive prices offered to the market,” said Marais. “We want nothing but the best for our clients.” www.aussiepumps.com.au

New pad from Pall Mall solves common floor problems The Glomesh Turbostrip segmented rotary strip pad from Pall Mall achieves up to five times faster floor finish removal than standard black strip pads, depending upon the number of coats to be removed.

The Glomesh Turbostrip solves a problem that is common to floors with uneven or rough surfaces and deep grouting. The majority of stripping floor pads are generally designed to float on smooth surfaces, and are therefore unable to effectively remove floor finish from uneven, rough surfaces.

The Glomesh Turbostrip segmented rotary strip pad features 24 polygonal segments with overlapped angular edges that bites into floor finish aggressively and works extremely well on both smooth as well as uneven, deeply grouted and worn floors.

Pall Mall managing director Errol Goldberg said an additional benefit of the pad is that it is used the same way as a standard black stripping pad.

“It is used with the same chemicals under the same machines that are currently being used with the same pad drives that are used for standard floor pads,” Goldberg said.

Independent lab tests show that the Glomesh Turbostrip achieves up to five times faster floor finish removal than standard black strip pads depending upon the number of coats to be removed.

The TurboStrip is distributed exclusively throughout Australia through Pall Mall Manufacturing. www.pallmall.com.au

66 INCLEAN July/August 2019

Whiteley prepares facilities for the flu season with antibacterial hand santister Hand hygiene is critical to the control of infectious diseases, especially in colder months where the influenza virus can survive longer outside the body than in the warmer months.

Whiteley Corporation’s chairman Dr Greg Whiteley said efficient hand hygiene is critical to minimise the risk of infection, particularly in healthcare and aged care facilities.

“2019 is showing signs of being one of the worst flu seasons in some time, so hand hygiene is more important than ever,” Whiteley said.

According to Whiteley Corporation, stopping the transmission of infection is in your hands.

The chemical supplier’s Bactol alcohol gel provides antibacterial hand cleansing without the need for water.

Bactol alcohol gel waterless hand cleanser contains 70 per cent v/v alcohol and uses natural emollients to replace the skin’s lipids, which are removed by alcohol.

Bactol is available in 500ml pump packs or one litre pods for use in manual or infrared hand hygiene dispensers.

The natural emollients in Bactol alcohol gel maintain the skin integrity leaving hands hygienic, soft and replenished.

Developed in compliance with EN1500 testing standard for alcohol-based hand rubs, Bactol is formulated with an alcohol concentration of 70 per cent ethanol v/v, as recommended by WHO for maximum efficacy. www.whiteley.com.au

MARKETING

Tennant orbital technology tackles hard surfaces The latest orbital scrubbing technology from Tennant across its range of commercial and industrial walk behind scrubber dryers delivers uncompromising versatility for virtually any hard surface condition.

The orbital head used on Tennant’s machines is rectangular in design, providing a superior edge-to-edge clean for entrance ways, larger foyer spaces and aisles that may be of uneven, textured or grouted floors.

Orbital heads can also clean baseboards and cove moldings. The orbital pad pressures can be maintained due to the balanced rectangular orbital design, which means the clean is even across uneven floor surfaces.

However, not all orbital machines are alike.

Tennant’s T300 orbital scrubber is designed for thousands of oscillations per minute, with ten isolators to minimise vibration. Tennant’s orbital design ensures machine durability, operator comfort and maximises performance on the floor.

The orbital head draws less power overall and improves battery runtime by up to 45 per cent compared to a traditional disk head. This translates into a lower cost of ownership and increased productivity for businesses and facility managers.

Tennant Australia’s commercial distribution manager Tony Applin said Tennant’s three variable down pressure settings means operators can easily optimise down pressure by choosing from three down pressures at the touch of a button.

“There’s no need to add or remove heavy counter weights from the scrub head.This delivers savings in terms of extended run times to our customers, which means better productivity per shift and safer occupational health and safety operating conditions,” Applin said.

Orbital heads provide a deep daily clean, and with the ability to change pad pressure on Tennant’s machines they can maximise overall cleaning performance.

“Industries we find most suited to this type of cleaning are education, healthcare, retail and hospitality. Such facilities may have multiple floor types and need to maintain their image to a high standard daily,” Applin said.

“More and more facilities are using modern decorative tiles and natural stone for their flooring which brings new challenges to cleaning regimes.

We’ve had great success with customers who have facilities with grout lines and non-slip surfaces.” www.tennantco.com.au

Your membership strengthens the Australian cleaning industry building service contractors association of australia limited

We are Australia’s peak industry employer organisation for Commercial Cleaning Companies.

Join us to receive: Government Lobbying Industrial Relations Advice Networking Events Online Resources Industry Excellence Awards Industry News Online Training www.bscaa.com Education 1800 312 970

national@bscaa.com

Contact your local branch: QLD bscaaqld@bscaa.com NSW bscaansw@bscaa.com VIC bscaavic@bscaa.com

SA bscaasa@bscaa.com WA

admin@cleaningcouncilwa.com.au

TAS bscaatas@bscaa.com

Reach across, over and around obstacles to clean extremely inaccessible areas

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spillz.com.au | 1800 774 559 | office@spillz.com.au www.incleanmag.com.au 67

MARKETING

Introducing Konsiderate degradable and compostable bags Synergy Pacific has launched a new brand that provides a range of degradable and compostable bags for the consumer, commercial and away-from-home markets.

Konsiderate eco-plastic products include commercial garbage bags, kitchen bin liners that are certified degradable, and our renewable, plant based compostable range carries the AS4736 and AS5810 certifications.

Synergy Pacific’s Lee Ooi said there is growing demand for plastic alternatives that are sustainable and better for the environment.’

“Our aim is to provide greener solutions to commercial services and organisations that will meet their requirements and budget.

In addition, we can customise our products to your specification to promote your brand or organisation.”

Konsiderate joins Synergy Pacific’s growing stable of brands including FSC certified high-quality paper and tissue products brand, Whisper.

“Together, Konsiderate and Whisper will further encourage the use of greener products that are sustainable and socially responsible.” www.konsiderate.com.au

Cleanstar expands hotel amenities range Due to overwhelming demand Cleanstar has added new products to its Serengeti range of hotel amenities In addition to shampoos, conditioners, soap bars, body wash and body lotion, Cleanstar has introduced toothbrushes, sanitary bags, dishwashing liquid and a showercap with hair tie along.

The company has also produced a Serengeti display stand to be used in hotel rooms to showcase the collection.

Lisa Michalson, director of Cleanstar, said the company is thrilled its distribution network has embraced the Serengeti collection, and plans to keep adding additional products to the range. “[Serengeti] is a reasonably priced, high quality range with an eye-catching design which is why it has become so popular and hotels are screaming for more…we can’t keep up!”

The Serengeti Range is available through Cleanstar’s extensive Australia-wide network. www.cleanstar.com.au

Diversey introduces odour eliminating solution for facilities Removing urine odours from both hard and soft surfaces can be a challenging task for cleaners working in aged care and childcare facilities as well as those who are responsible for cleaning public bathrooms.

Cleaning and hygiene provider Diversey, has introduced an odour eliminator and cleaner designed specifically to counteract and eliminate the source of odours found in washrooms, urinals, drains, waste bins and on floors, walls and carpets in aged care, childcare facilities and public bathrooms of restaurants and hotels.

The BreakDown Odor Eliminator contains enzyme-producing bacteria that eliminates odours instead of masking odours. BreakDown cleans and deodorises a variety of hard and soft surfaces.

Over time, grout looks cleaner and the unpleasant odours from floors, drains, pipes and toilets are eliminated, leaving a pleasant experience for residents, guests and visitors.

For best results, Diversey recommends using BreakDown one to three times a week as part of a periodic cleaning program. BreakDown Odour Eliminator is available in a four 3.78 litre bottles. www.diversey.com 68 INCLEAN July/August 2019

MARKETING

Kärcher Australia invests in marketing expertise

Pak Rite rebrands as Salute

Following the opening of its Oceania headquarters in Mount Waverley, Victoria, Kärcher Australia has re-shuffled its marketing department, creating a number of new roles designed to improve speed to market, increase target group focus and to ensure offers and communication are well aligned to their customer needs.

Kärcher Australia’s business continues to grow in both the professional and retail sectors. The investment in the right people and the right structure will support this growth in 2019 and beyond.

Based at Kärcher Australia’s new HQ, the marketing team will be led by marketing manager Jo Clark. Clark comes from a retail and corporate marketing background and brings a wealth of experience and knowledge to the company.

Nicole Paterson also joins the Kärcher Australia marketing team as the retail and professional marketing specialist. Paterson will be responsible for campaign management, catalogue management and assisting with digital marketing.

Kärcher has appointed Nick Burke as the internal specialised digital marketing head. Burke previously assisted the professional team as the marketing coordinator at Karcher Australia.

As Kärcher Australia understands the importance of having a product and marketing coordinator for each part of the business, Kathleen Guran from the Kärcher Engineered Solutions team is now responsible for leading the professional side of the business, and Josh Oswald, previously Karcher’s retail sales representative is now the marketing coordinator for retail.

Having already been with Kärcher Australia for a number of years, Guran and Oswald have a strong understanding of Kärcher’s products and values, knowing what to do to ensure success for future growth and opportunities for years to come.

South Australia-based Pak Rite has undergone a brand revamp, changing its name to Salute.

Salute managing director Bronte Hough said the rebrand marks a new direction for the business.

“We are very proud of all that we have achieved under the Pak Rite name. Salute will always hold true to the values that have guided our independent family business over the last three decades. We are and always will be proud to call South Australia our home and headquarters.”

Salute provides complete cleaning, chemical, washroom, packaging, hand hygiene, and eco-friendly solutions to more than 2000 direct customers across the education, hospitality, healthcare, aged care, food service, industrial, and entertainment sectors. Salute’s trusted distribution network also provides service and support to many more customers Australia wide.

“As a business, Salute practices a customer-first approach. We forge long-term partnerships with our clients and work hard to provide them with customised solutions that will add value, address their needs by reducing cost and usage, and, where possible, help protect our planet and environment,” Hough said.

Salute works with brands including True Blue Chemicals, ESG Asia Pacific, GOJO and PURELL, along with an increasing importing program. Salute offers a service that includes ongoing support, training and compliance.

“Salute is simply the next chapter in our business story and represents what we stand for and what we value as a business today.

“Salute is a change for the bigger and the better. It’s about providing our customers with even better solutions. We’re excited about this next step in our journey as a business and are happy to be able to share it with our customers, partners, peers and community.”

www.karcher.com/au/professional

www.wesalute.com.au

Winc rolls out new dosage system in early childcare centres Winc Australia has rolled out a new controlled-dosage system to all Only About Children (OAC) early learning centres across Australia.

OAC, which has just under 80 centres nationwide, recognised its need for a controlleddosage chemical system that dispensed the correct amount of chemicals every time, to replace its previous free-pouring system.

The roll out of the dispensing system is currently underway, with training sessions also currently being provided to staff. OAC’s expansion is set to continue, with the OACWinc partnership allowing the early learning provider to expand into new markets. www.winc.com.au www.incleanmag.com.au 69

PRODUCTS

Heavy duty toilet dispensers The Enviroplus Bioactive jumbo toilet paper now comes with its own range of jumbo roll dispensers. These heavy-duty dispensers come in three variants; white, wood and chrome. The dispensers can help promote the Enviroplus Bioactive toilet paper which has the GreenTag and Carbon Rate logo.

Abco Products 1800 177 399 www.enviroplusproducts.com.au

Pow e swe rful epin g tale nt

Compact street and footpath sweeper

Durable and efficient walk-behind scrubber The ASC Eureka E50 walk behind scrubbing machine is an ideal solution for small and medium-size floor cleaning.

It is an affordable, cost-effective and efficient machine that is also easy to use. It has a cleaning brush width of 50cm and a speed of 4.3km per hour, with the capacity to cover up to 2150sqm per hour. It has a fast battery charging capacity and comes with a 24volt battery system. Free test and on-site demonstration available.

ASC 1800 650 989 www.sweeper.com.au

The Citymaster 2200 has been developed to provide maximum economic efficiency, safety and flexibility when it comes to cleaning public areas.

Equipped with either a two or three broom system, the vehicle ensures extremely time-efficient sweeping. The machine’s quick-change system enables easy demounting of the sweeping technology so the machine can be used for wet cleaning or winter service tasks.

The cockpit of the Citymaster 2200 provides optimal working conditions for the driver. Individually adjustable seating position, adjustable steering wheel, large windows with additional camera assistance and equipped with a heating system/air conditioning.

Hako Australia 1800 257 221 www.hakoaustralia.com.au

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70 INCLEAN July/August 2019

(02) 9678 9577 | info@sebo.com.au

PRODUCTS

Battery powered backpack blower The EGO Power+ Backpack Blower combines an advanced lithium-ion 56V battery and a turbo boost mode of 1020sqm of airflow per hour. Compared to petrol-powered equivalents, the smooth brushless motor significantly reduces vibration and noise. The LB6004E kit includes backpack blower, 7.5Ah battery and rapid charger. Free onsite demonstrations available.

Central Cleaning Supplies 1300 347 347 www.centralcleaning.com.au

Premiumquality vacuum cleaner Cleanstar has added the Butler Pro to its range of European made vacuum cleaners. The Butler Pro is a 10 litres dry vacuum cleaner that has HEPA filtration and a 19m working range radius.

The vacuum comes with a 15m power cord and a 3m vacuum hose. Among the premium tools and accessories included with the vacuum are a wessel-werk deluxe floor tool and a crevice tool, upholstery nozzle and dusting brush.

Cleanstar 03 9460 5655 www.cleanstar.com.au

Powerful floor stripper STR-36 is a powerful stripper for removing water-based floor sealers and polishes. This product gives fast and complete attack of acrylic sealer, polish and wax films. The speed and depth of its reaction decrease the need for machining, thereby saving time. Even well-cured, aged and thick films will be removed successfully by STR-36.

Agar Cleaning Systems 1800 301 302 www.agar.com.au

Premium Floor Pads.

Our floor pads make your customer’s business shine.

02 9584 8644 | info@pallmall.com.au www.pallmall.com.au

www.incleanmag.com.au 71

PRODUCTS Eco! friendly

Fast drying flexible system The Drymatic Boost Bar is an intelligent drying solution designed to make drying jobs quick and easy. An ideal solution for drying cavities, cabinetry, voids, target drying with heat mats or adding heat to a drying chamber. The Drymatic Boost Bar excels in any class of water loss, no matter the temperature. Intelligently logs daily temperature changes, power usage, job hours and has a strong durable rotomoulded chassis which allows for stacking saving room in your vehicle and stability.

Restore Solutions 0417 732 486 www.restoresolutions.com.au

Lightweight cleaning system The SpaceVac LITE cleaning system, is a lightweight, smaller version of Spillz’s high level cleaning system.

While built to the same standards as the rest of the SpaceVac line and still retaining some of the crucial safety features (such as the safety locking mechanism); SpaceVac LITE has been developed to fit a very clear gap in the market for smaller cleaning companies operating in the domestic and commercial space.

Spillz 1800 774 559 www.spillz.com.au

Professional chewing gum removal system The environmentally friendly, battery powered Ecogum machines from Central Cleaning Supplies are self-contained portable backpacks that are simple to use, allowing the operator unrestraint movements to efficiently remove gum, oil, rubber and sticky labels with ease.

A combination of PH neutral and safe steam mixture, accurate injection of cleaning solution and pressure allows gum to be removed in just a matter of seconds. No unfriendly chemicals, high pressure hoses and overspray means Ecogum machines are ideal for busy areas. Available in two models and a free on-site demonstration.

Central Cleaning Supplies 1300 347 347 www.centralcleaning.com.au

Resolve is an alkaline detergent designed for use as a generalpurpose cleaner, degreaser and sanitiser. Resolve is approved for use in registered food preparation establishments. It is a water-soluble cleaner‐degreaser which rapidly emulsifies, suspends and removes all types of animal, vegetable and petroleum oils. Being a non‐ flammable water-based detergent makes Resolve the ideal replacement for solvent based cleaners‐ degreasers. Resolve is available in five litres and 500ml spray bottles.

Whiteley Corporation 1800 833 566 www.whiteley.com.au

Premium grade laundry powder

Heavy duty scrubber sweeper

One button on operati

The PowerBoss Nautilus scrubber sweeper is an exceptionally capable floor cleaner designed to withstand the rigours of industrial manufacturing, outdoor and warehousing applications.

It’s 400-litre water capacity provides for longer continuous cleaning time whilst the durable scrub deck (constructed entirely out of heavy-duty stainless steel) offers low maintenance costs.

With one button operation, an operator can turn all functions on and off with a single rocker switch. Multiple parameters can be preselected and adjusted where necessary.

Hako Australia 1800 257 221 www.hakoaustralia.com.au 72 INCLEAN July/August 2019

Water-soluble generalpurpose cleaner

Blue Active is a premium grade laundry powder. It has a powerful cleaning and brightening action with the fragrance of fresh flowers. This product dissolves readily in water to unleash a barrage of powerful ingredients selected for their ability to emulsify fats and oils, sequester waterhardness ions, digest proteins, bleach out stains, suspend dirt particles, enhance the colours and perfume the fabric.

Agar Cleaning Systems 1800 301 302 www.agar.com.au

PRODUCTS

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Lollyshop is a sweet, fruity-perfumed cleaner with deodorising and antibacterial properties. It works as an air freshener, cleaner and deodorisers all in one product. Lollyshop is a strong deodorising detergent with the cleaning and germ-killing action needed to remove offensive and putrid soilage matter. After removing the source of the bad odour, the cleaner’s perfume reodourises the surface with a pleasant lingering fragrance.

Agar Cleaning Systems 1800 301 302 www.agar.com.au

Ride-on battery burnisher

Long-lasting, trouble free upright vacuum The SEBO Professional G2 S-Class upright is designed for customers who desire a long-lasting troublefree upright that will provide very high filtration and a cleaner work environment. It boasts many convenient features including an easy to change filter bag, manual height adjustment with electronic indicator, removable brush roller and on-board attachments that are always ready to use. Performance is enhanced by a powerful twofan motor, non-slip cog belts and efficient high filtration system.

SEBO Australia 1300 697 326 www.sebo.com.au

The NSS e-force ride-on battery burnisher has a zero turn radius and joystick control. The integrated vacuum system is designed for dustless burnishing and has a threehour continuous battery runtime. The hinged 90° flip-up head provides easy pad changeover and compact storage.

Onboard operator training instructions are also available on display screen.

Industrial Brushware 1800 427 874 www.industrialbrushware.com.au

Versatile battery powered floor machine The Orbot LiFe is a versatile lithium-ion battery powered dual action orbital floor machine. Designed with the safest and latest innovation in lithium-ion battery technology, it guarantees a longer lasting battery life of up to 3500 cycles. When the battery is low, the Orbot LiFe can continue operating if the power cord is plugged into a wall socket. While in motion, the Orbot LiFe continues to charge so you can finish your work. When you’re ready to explore without boundaries, just leave the cord behind.

Abco Products 1800 177 399 www.abcopro.com.au

www.incleanmag.com.au 73

PRODUCTS

Versatile and ergonomic surface cleaner The battery powered WVP 10 window and surface vacuum cleaner offers a complete solution for all smooth surfaces. The cleaner delivers optimum, streak-free cleaning results in every position; horizontal, vertical, diagonal and overhead. The versatile and ergonomic cleaner also comes with a large suction tank.

Kärcher Australia 1800 675 714 www.karcher.com.au t Excellen g in n a le c results

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Commercial grade barrel vacuum The RapidClean barrel vacuum is ideal for use in offices, shops and homes.

The energy efficient commercial grade vacuum comes with easy to change HepaFlo filtration bags, which not only raises performance standards, but also provides for clean and convenient emptying when the vacuum is full. The compact vacuum’s Nuplug system allows for quick and simple cable replacement while the TriTex filtration system improves filtration, cleanliness and capacity.

The vacuum comes with a convenient, onboard wand and floor-tool storage.

RapidClean 02 4721 1993 www.rapidclean.com.au

Wirra (pronounced wid-da) Hand & Body Wash is a natural, sustainable and environmentally friendly hand and body wash. Wirra Hand & Body Wash is infused with kakadu plum, desert lime, wattle-seed and tea tree oil. The soft, naturally lathering wash gently cleans whilst leaving the skin with a natural glow. Suitable for all skin types including sensitive. Available in five litres and 500ml bottles Nood Australia 0447 667 743 www.wearenood.com.au

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Hotel Amenities

SEBO Australia - proud partner of the National Asthma Council Australia's Sensitive Choice® Program.

Upright /Barrel Vacuums * Polisher * Dry Carpet Cleaner

SEBO Head Office

CONTACT US FOR YOUR NEAREST STOCKIST (03) 9460 5655

sales@cleanstar.com.au

74 INCLEAN July/August 2019

Ph: (02) 9678 9577 info@sebo.com.au | sebo.com.au

MORE THAN JUST STEAM The NEW Kärcher SGV 8/5 steam vacuum cleaner All-rounder against dirt Our SGV 8/5 steam vacuum cleaner impresses with top-class results for the removal of boasts an intelligent self-cleaning function that effectively removes deposits on the inside and extends the service life of the machine.

EASY Operation selector switch Self-cleaning Perfect for: Hospitals Healthcare Building Service Contractors

For your FREE demonstration, contact Kärcher on: 1800 675 714. sales@au.karcher.com www.karcher.com.au