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SEPTEMBER 2015
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ADULT COMMUNITY LEARNING RAYLEIGH 2015/16
Course Programme
! w o n e l b Availa Subjects include: • • • •
Computers and IT Cake Decorating Creative Arts and Crafts Family Learning
• • • •
GCSE History Languages Supported Learning
Visit: essex.gov.uk/adultlearning Call: 0845 603 7635 Or pop in and see us in the High Street – adjacent to the library
32
to advertise in the next issue of The Local Business Guide call: 01375 402 546
Welcome A very warm welcome to the September 2015 edition of the Rayleigh Local Business Guide. The Summer Holidays are over but our article on page 4 gives you some ideas for some educational places in Essex to remind your children that learning can be fun! We also have our regular ‘What’s on in Rayleigh’ on page 16 where we feature the Leigh Regatta, a Prom Fair and an October Shopping Fest at Mill Hall. In our regular community feature on the Acres Way Kennels, based in Castle Point (pages 10-11), we are pleased that Mouse the Greyhound and Murphy the Cross Breed that we featured in our last issue have both been successfully re-homed. This month we feature 3 new dogs who are looking for loving homes. Within our Community section this week we have articles about the Southend Blind Welfare Organisation (page 24) and the Rayleigh and Castle Point Cats Protection League (page 26). We also have our column from our financial expert Martin Lamb from Joseph R Lamb Financial Advisers (see centre pages). If you have any interesting stories about Rayleigh or if you are a local team, association or charity that would like to be featured in any future editions of the Local Business Guide then please drop us a line at: info@thelocalbusinessguide.co.uk If you would like to advertise in any of our Guides please contact Ricky on 01375 402546 and with prices starting from as little as £50 it is a really cost effective way of promoting and generating business from your local community.
Advertisers Index GARDEN SERVICES, HOME IMPROVEMENT & CONSTRUCTION CARPETS / FLOORING
6, 17
DRIVEWAY / PATIO CLEANING
8, 19
ELECTRICIAN
19
GUTTER CLEANING
19
KITCHENS
3
PLUMBING & HEATING
21
SKIP HIRE
12
WINDOW RESTORATION
7
FINANCIAL, LEGAL & PROPERTY SERVICES ESTATE AGENCY FINANCIAL ADVISER
Back Page Centre Pages
SOLICITOR
2
HOUSEHOLD & LIFESTYLE ADULT EDUCATION
Inside Front
BUSINESS CARD DIRECTORY
27
The Rayleigh Local Business Guide
CAR REPAIRS
Publisher
CARAVAN / HOME OWNERSHIP
Email: info@thelocalbusinessguide.co.uk www.thelocalbusinessguide.co.uk
CURTAINS AND BLINDS
13
DOMESTIC APPLIANCE SALES & REPAIRS
23
LEAFLET DISTRIBUTION
19
HOME CARE SERVICE
13
Sales - Ricky Edwards 01375 402546
CAR SALES
25 Inside Back
RESTAURANT / TAKEAWAY SPORTS & SOCIAL CLUB
9
5 20
The Local Business Guide do not make any recommendations as to the fitness of the advertisers appearing in this publication to carry our their services and no recommendations should be deemed to have been made. All rights reserved. No part of The Local Business Guide Limited publications may be reproduced or used in any form or by any means either wholly or in part without prior permission of the publisher. This magazine is published by The Local Business Guide Ltd © The Local Business Guide 2015
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1
Relationship breakdown need not be a showdown
solicitors
Are your affairs in order? Should you make a Will? We specialise in all aspects of Family Law including: Relationship breakdown, Children matters and Wills & Probate. We also offer Legal Aid
Tel: 01702 340 340 51 Alexandra Street, Southend on Sea, Essex, SS1 1BW www.whitesolicitors.co.uk 2
to advertise in the next issue of The Local Business Guide call: 01375 402 546
FREE FREE FREE Oven, Hob Dishwasher Oven, Hob Dishwasher Oven, Hob &&& Dishwasher Worth Over Worth Over £1000.00 1000.00 Worth Over ££1000.00
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3
Educational Visits In Essex Before the children return to school, why not remind them that learning can be fun by visiting one of these educational places in Essex. The Kelvedon Hatch Secret Nuclear Bunker in Brentwood was designed for up to 600 military and civilian personnel, possibly even the Prime Minister! Their collective task was to organise the survival of the population in the awful aftermath of a nuclear war. A great day out - there’s so much to learn, see and do. For opening times visit www.secretnuclearbunker.co.uk Southend Planetarium presents a range of talks about astronomy and the night sky. All presentations are given live, giving plenty of opportunity for any questions you may wish to ask the knowledgeable lecturers. There are public performances every Saturday at 11am, 2pm amd 3pm. Booking is essential. For more information and opening times visit www.southendmuseums.co.uk or to book call 01702 434449 Mountfitchet Castle and Norman Village of 1066 near Stansted is the only motte and bailey castle in the world that has been faithfully reconstructed on its original site. Wander around the village, behind the castle walls, and enter into the many houses whilst mingling with the many animals that roam freely within the village. There is also a Toy Museum and life sized dinosaur models. For more information visit www.mountfitchetcastle.com
Tilbury Fort has protected London’s seaward approach from the 16th century through to the Second World War. Spend a great family day out here as you explore the magazine houses used to store vast quantities of gunpowder or enter the bastion magazine passages and feel what it was like for the soldiers who lived here. For more details visit www.english-heritage.org.uk 4
to advertise in the next issue of The Local Business Guide call: 01375 402 546
the indian home dining specialists
Pink Garlic’s newest branch now oPen in rayleiGh
140 High Street, Rayleigh SS6 7BU
awarD winninG inDian takeaway try us and judge for yourself!
01268 774444 or 01268 776888 order online now at
www.pinkgarlicrayleigh.co.uk
£10
oFF collection
only one voucher per customer per order. cash payment only. Voucher to be provided at time of payment
£5
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only one voucher per customer per order. cash payment only. Voucher to be provided at time of payment
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5
o % sale Summer
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huge savings, selected discounts, come in and save today!
Summer Savings…
CARPETS FROM
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* terms and conditions apply, ask instore for more details
Look! We do more than just carpets!
• laminates • karndean • vinyls
You’ll be surprised with the value of our laminate flooring ranges...
• wood • carpets
Our carpet department has a huge selection of colours and designs from Axminster, Brintons, Associated Weavers, Abingdon, Crucial Trading, Westex, Ulsters and many more.
• rugs
Our stores have a fantastic selection of engineered woods and laminate flooring from a variety of suppliers including Ted Todd, Parador and many others. We have an extensive collection of design flooring from Karndean and Moduleo. Add to this our superb collection of rugs, you can see we have every floor covered.
visit our flooring superstores
So why not come and visit our showroom today!
Westcliff Superstore
01702 714031
821 LONDON ROAD - FREE AMPLE PARKING
www.gainsboroughcarpets.co.uk 6
to advertise in the next issue of The Local Business Guide call: 01375 402 546
Rayleigh
01268 742525
21-23 EASTWOOD ROAD - NEAR WIMPY BAR
ADVERTISEMENT
Cloudy2Clear Windows – Service With A Smile! It’s been a crazy few months for Cloudy2Clear Windows. The company which specialises in repairing windows which are steamed up, broken or damaged by replacing the panes – not the frames has grown rapidly as homeowners take advantage of their services. Managing Director Chris Miller feels that it’s all about service. ‘Our product is simple. If your double glazing is misted up we can replace the glass at a fraction of the cost of a new window, in any type of frame, and with a new 5 year guarantee. But it’s not just about saving
people money, although that obviously helps. Many tradespeople have struggled since last year and I honestly feel that during the good times a minority perhaps didn’t focus on customer care as much as they should have done. We make sure we turn up when we say we will, do the job the customer requires and leave their house as clean as a whistle. I often get comments back from customers on how they really didn’t expect that sort of service which, in a way, is very sad for the service industry as a whole.’ Cloudy2Clear service the Benfleet, Hadleigh, Thundersly and Canvey
Island areas and Chris is finding that his approach is a major factor in his success.‘The truth is that it’s not just the personal satisfaction that I get from doing a good job but also it makes good business sense. I get a huge amount of business from friends and family
of people I’ve done work for, which just goes to show how much a little bit of effort is appreciated.’ So, if your windows are steamed up, broken or damaged give Chris a call for a free quotation on 0800 61 21 118 and he’ll be happy to help!
STEAMED UP DOUBLE GLAZING? Don’t replace the Frames... just the Panes!
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7
Turn your Dreams into Reality Tucked away in a picturesque corner of the Essex countryside a quiet revolution is taking place in carefree living. The residents of Hayes Country Park have turned their dream of residing in beautiful surroundings with friendly like-minded neighbours into a reality. Casting your eyes around the park that is nestled on the banks of the River Crouch and noting the exquisite state-of-the-art Park homes and Lodges – which are spacious and modern, and offer the height of luxury – it is easy to see why a smile comes easily to the faces of those who live here. With beautiful interiors, high quality fixtures and fittings and the chance to add your own personal stamp to really make it yours, Hayes Country Park offers you the opportunity to experience the very best by combining real home comfort with sleek and contemporary styling, each home is unique to each person and from the very first moment you turn the key you feel at home.
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While the homes may be ultra-modern there is still a real old fashioned commitment to living in a community where people still care and look out for each other – where a smile and wave each morning is common place and you know your neighbourhood is safe and secure. With excellent on site and local amenities, dedicated and caring Park Managers Howard & Michelle and all their staff, for whom no request is too much trouble, add that to a lively social scene which allows you to do as much or as little as you please – life at Hayes Country Park really is nothing short of idyllic and as part of Leisure Parks UK you can be assured by a company which has more than 50 years’ experience. For more details on how you can have this lifestyle and make it your own at Hayes Country Park, contact us on 01245 320054.
to advertise in the next issue of The Local Business Guide call: 01375 402 546
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9
Working for the Community
Can you help Re-Home a Dog from Acres Way Kennels? Adopting a Dog
I
f you think you can offer a dog a good home, the first thing you need to do is to go down to the kennels, select a suitable dog you like, take it for a walk and see how you get on. Some people and dogs just don’t get along, so before reserving a dog, the Acres Way staff would need to see if you suit each other. If you have children, or another dog, they recommend that you bring them with you, to make sure that everyone will get on. Once you have visited the dogs, and hopefully found one that matches your lifestyle and expectations, a member of staff will arrange a convenient time for a home check. These are usually carried out within 2 or 3 days of your visit and take about half an hour. Once the
home check is complete, you’ll be able to collect your dog. You will need to bring with you some identification showing your current address, and the £130 adoption fee. Their staff will be on hand if you have any questions, and will be able to guide you through the adoption process. All the staff and dogs at Acres Way look forward to seeing you Re-Homing Update We are pleased that Mouse the Greyhound and Murphy the Crossbreed that we featured in our last issue have both been successfully re-homed.
Mouse - Successfully Re-homed
10
to advertise in the next issue of The Local Business Guide call: 01375 402 546
This month’s featured dogs Boycie - Staff Male / Age 6
Boycie is very well mannered and calm however does not like all other dogs. He will need a home with older children and no other pets.
How to contact them Harry - Chihuahua Male / Age 2
Acres Way Kennels, Great Burches Road Thundersley, Essex SS7 3NE
q
They are open 10am-3pm 7 days a week.
Harry is very shy and timid and would be best suited to a calm home without children..
Visitors are welcome at any time during these hours - no appointment is necessary.
By email: contact@acresway.co.uk By phone: 01268 770402
Tonka - Frenchbulldog / Staff Cross Male / Age 2
Tonka is very lovable and friendly but is strong and boisterous and needs an active lifestyle.
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11
8 YARD SKIP Bin Bags: 60/80 Height: 4ft Length 12.2ft Width: 6ft
6 YARD SKIP Bin Bags: 50/60 Height: 3.7ft Length 10.3ft Width: 6ft
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CALL US NOW ON : 07582 046380 CALL US NOW ON : 07582 046380 12
to advertise in the next issue of The Local Business Guide call: 01375 402 546
Call: 01702 526 797 www.brooks-care.co.uk
Are you looking for high quality, flexible and compassionate care in your own home? ~ Assistance with all personal care needs ~ Respite, shopping & light house chores ~ Owned & managed by registered nurses ~ Free assessment
Curtains І Tracks and Poles І Roman Blinds І Roller Blinds Venetian Blinds І Wooden Blinds І Vertical Blinds Pattern books also available
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Money Guidance N
ow that the dust is settling on the much lauded new Pensions Flexibilities, what have our experiences been? The media were whipping up a ‘cash’ frenzy encouraging all to access their pensions and go on a spending spree. We have found that whilst there has been a huge increase in the requests to access smaller pension pots, most can see the wisdom in retaining their pension fund intact , to use it for what it was intended for- living in retirement! It is sad that many cannot see that a significant part of their later lives will be blighted by simply not having enough income, and that in all the ‘noise’ around the new rules the primary purpose of pensions has been forgotten- namely to be able to live comfortably when you stop work. The primary purpose apart, recent experiences highlight just how advantageous pensions are now, and the media are now talking about getting as much money into pension rather than extracting it! Anything to fill a page........ I should remind you why withdrawing all your pension is probably a bad idea- Income Tax. If you haven’t accessed any of your pension yet the first 25% is tax free, the remainder is taxed as income. If your pension provider has not previously paid you any benefits the chances are they will use an emergency tax code and tax 75% of your fund at 40%! Whilst you could reclaim any over payment this will take time and involve tax returns. So beware, if withdrawing you may get less than you expect! Let me assume that you still want the withdrawal and are happy to pay the tax, then you must consider what you are going to do with the money? I have had clients say they want to access it just so they can get at it if they need it? This makes no sense as the new rules permit you to access it any time, so why pay tax now if you can access the fund when needed? In addition whilst the funds are in your pension they may be subject to some investment risk but they should in the current climate have more chance of growth than if removed and left languishing in the bank, and the growth is free of Tax! So unless you are retiring in the truest sense, or need to use the money for a something specific it makes no sense to draw the pension. It should also be remembered that whilst it is retained in a
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pension it is in most circumstances free of Inheritance Tax on your death. Many clients have told me they intend to make a withdrawal and buy other investments. This makes little sense. One person approached me who was going to pay 42% tax on his withdrawal (because of it’s size) so his new investment would have to more than double to get back to where he is already! Much of this is very misguided and is driven by simple misunderstanding of the returns, flexibilities and tax benefits of pensions. It is vital you seek advice before withdrawing your funds. Now consider that if you are still working, in middle age, and you are saving for the rainy day, why would you not put as much as you can into pensions? You can access it if needed after the age of 55, you get tax relief at your marginal rates on contributions up to £40,000 pa if you have enough earnings, and the growth is free from tax, the fund is exempt from IHT and 25 % of the future value can be paid to you tax free! If you have the income to justify it and you are in your 50s why not turn your ISAs into pensions? You would get your ISA value grossed up by your marginal tax rate, even a basic rate tax payer would turn their £10,000 ISA into £12,500 overnight by doing so, and you would still have full access, tax free growth, no IHT and the tax on withdrawal will be less than the relief when withdrawn, so you are making money from the tax man! Again this is an area where a little bit of advice from a qualified experienced professional will reap rewards. At Joseph Lamb we have 45 years experience in helping people manage these issues and we will be only to pleased to help you.
Martin Lamb, Dip.PFS Certs CII (MP & ER) We will notify you before we begin any chargeable work and provide an estimate fo costs. Some aspects of business and corporate advice are not regulated by The Financial Conduct Authority.This article does not constitute investment advice, readers should seek an assessment of their needs and requirements before making any decisions based on the content of this article
to advertise in the next issue of The Local Business Guide call: 01375 402 546
www.thelocalbusinessguide.co.uk
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What’s On In Rayleigh Leigh Regatta Sunday 20th September 2015 Starts: 10.00am Ends: 10.00pm Old Leigh, High Street, Leigh-on-Sea, SS9 2EN After the success of last year’s event, members of the Lions Club of Leigh on Sea are working to make this year’s event even better! This will include performances by the popular Hoy Shanty Crew, The Thameside Mummers & The Cockleshell Clog. There will also be various water and mud-based activities from the Scouts. There will also be entertainment at The Crooked Billet and The Peter Boat. For more information call Tony Prior on 07805 641797
Prom Fair Thursday 8th October 2015 Starts: 7.00pm Ends: 9.00pm Sweyne Park School, Sir Walter Raleigh Drive, Rayleigh, SS6 9BZ The Sweyne Park School is hosting a Prom Fair that will be open to members of the general public. You will find everything you need for that perfect evening from dresses, jewellery, make-up etc. Stalls are available to sellers of all Merchandise and Services for School Prom from £15 per table. For more information or to book a table call Michelle on 07846 620554.
October Shopping Fest Sunday 4th October 2015 Starts: 10.00am Ends: 4.00pm The Rayleigh Mill, Bellingham Lane, Rayleigh, SS6 7ED October Shopping Fest at the Rayleigh Mill......Something for everyone. Over 50 stalls of gifts, crafts, fashion, psychic corner for you to browse including a delicious jam, chutneys and cake stall. Door Entry £1.00. All supporting LittleHavens Hospice. Tables are £35 or £30 plus a raffle prize with proceeds going to Littlehavens. For more information call Jane Vickers on 01702876177 or 07896631157
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to advertise in the next issue of The Local Business Guide call: 01375 402 546
Supplying to reSidential , commercial cuStomerS
& trade Full supply and installation service for all flooring types to suit your home and style Carpets including Crucial Trading, Brintons, Cormar, Westex , Ryalux, Penthouse and many more.... Engineered Wood from Kahrs, Xylo and more, Quick Step & various other Laminate brands Design flooring & Luxury Vinyl’s from Karndean & Amtico We work with you to achieve your vision through every step of your flooring project Call us today to book a no obligation estimate to suit all budgets or visit us at our showroom at:
40 LAURENCE BUSINESS PARK , SOUTHEND ON SEA ESSEX SS2 6RH
Tel: 01702 522123 Email: info@youngs-flooring.com
www.youngs-flooring.com www.youngs-flooring.com
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Wordsearch Back To School D N A S r A E C T P L A Y T I M E D G E C N E I C S R S U L V e X N D E Y N Y E Y O T R H H I A o R B D A C P F D T A H M O A A O S T R C A B E R R L r B N T K T G M O e I U H C S O K D O L L S A N E S C L A S S L B G D E S K O O B I • • • • 18
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to advertise in the next issue of The Local Business Guide call: 01375 402 546
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to advertise in the next issue of The Local Business Guide call: 01375 402 546
SUMMER OFFERS! • BOILER SERVICING from £44 + vat
• SYSTEM HEALTH CHECK from £45 +vat • BOILER RENEWAL from £1100 + vat • POWER FLUSHING from £280 + vat • THERMAL IMAGING from £80 + vat
SERVICES OFFERED • BOILER REPAIRS • FULL HEATING INSTALLS • RADIATORS • HEAT PUMPS • SOLAR PANELS PV & THERMAL • ALL ELECTRICAL WORKS
ONE OF THE ORIGINALS!
Castle Point Gas & Heating Co Ltd
21 – 25 Hart Road,Thundersley, Essex SS7 3PB
E-Mail : info@castlepointgas.co.uk Web:www.castlepointgasandelectric.co.uk www.thelocalbusinessguide.co.uk
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Quick Sudoku Every Sudoku has a unique solution that can be reached logically. Enter numbers into the blank spaces so that each row, column and 3x3 box contains the numbers 1 to 9.
8 3 7 5 3 2 6
9
9 8 9 7 9 5 6 2 1 3 8 8 4
Daily Sudoku: Mon 3-Aug-2015
Daily Sudoku: Tue 4-Aug-2015
Hard
Evil 3
7 3 2
8 4 6 4 7 8 7 5 6 2 1 4
1 8 9 1 4 2 8 Daily Sudoku: Sat 1-Aug-2015
4 6 9
1 9 8 1 (c) Daily Sudoku Ltd 2015. All rights reserved.
5 7
22
1
(c) Daily Sudoku Ltd 2015. All rights reserved.
4 7 9 5 3 1 6 2 4 5 9 9 8 7 6 3 1 6 7 2 5 4 3 7 6 9 8
4 5 6 9 3 7 5 8 6
3 8 9 7 4 7 2 6 4 4 5 1 2
5 6
2
7 8 3 8 7 9 4 6 8 1
(c) Daily Sudoku Ltd 2015. All rights reserved.
Medium
(c) Daily Sudoku Ltd 2015. All rights reserved.
Easy
Daily Sudoku: Sun 2-Aug-2015
http://www.dailysudoku.com/ to advertise in the next issue of The Local Business Guide call: 01375 402 546
http://www.dailysudoku.com/
DUE TO EXPANSION WE HAVE NOW MOVED PREMISES 2 DOORS ALONG TO 84 THE CHASE.
SAME GREAT SERVICE WITH THE SAME GREAT PRICES. www.thelocalbusinessguide.co.uk
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Southend Community Southend Blind Welfare Organisation
S
outhend Blind Welfare Organisation is an independent charity which provides practical help to visually impaired people in and around the Southendon-Sea area.The organisation has an Equipment and Information Centre, a residential home, a charity shop and hosts a variety of clubs, social activities and trips.
computer software and mobile phones). There is also equipment to help with day-to-day tasks. An equipment loan service is available so you can try out larger pieces of equipment before purchasing.
Equipment and Information Centre
Southend Blind Welfare Organisation have a Charity Shop at the same venue as the Equipment and Information Centre. The shop is open Monday to Saturday from 9.30am to 4.00pm. Donations of all kinds are always welcome.
A warm welcome is guaranteed at Southend Blind Welfare Organisation’s Equipment and Information Centre. Staff are on hand to give help and support to all those suffering with sight loss. Whether you have a newly diagnosed eye condition or whether you have been managing but in fact ‘struggling’ with gradually deteriorating eyesight over a longer period of time - they can help! The centre is open Monday to Friday from 10.00am to 3.00pm and can be found at 117 Hamlet Court Road, Westcliff on Sea. At the Centre there a variety of different aids for you to try including lighting, electronic magnifiers, reading and writing aids, talking and easy see products (including
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Charity Shop
Clubs & Social Activities The organisation hosts a number of social clubs, each offering lots of support, entertainment and good company. Full details of all clubs can be found on the website as well as details of all upcoming special events and trips. Visit www.southendblindwelfare.org.uk for more information or call 01702 342131
to advertise in the next issue of The Local Business Guide call: 01375 402 546
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25
Local Community
Cats Protection League T
he Cat’s Protection branch in Rayleigh covers all of Castle Point and is run entirely by volunteers. In 2014 the Branch re-homed 324 cats and kittens from this area, as well as providing advice and practical assistance to people. The role of the Cat’s Protection League is to foster cats that have come into their care until they can be rehomed, meeting Cats Protection’s veterinary standards for neutering, vaccinating and microchipping. They also operate a lost and found register to reunite missing cats with their owners and try to find homes for cats whose owners have become ill or died, moved house, can no longer afford to keep them or have been evicted from their homes or physically abandoned them. They regularly carry out a variety of fundraising activities, including bazaars and outdoor events, teas and Craft and Gift Fairs.
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The next Cat Homing Show will be at Hadleigh Methodist Church Hall, Chapel Lane, SS7 2PQ on Saturday 10th October. It will be open from 10.30am to 1.00pm and will have lots of cats and older kittens, all looking for a new home. However, you don’t have to wait until the Homing Show to offer a cat a home - the Cat’s Protection League would be delighted to hear from you today. Please contact Yvonne on 01268 750831 for more information and to arrange the home-check that will be needed before the cat or kitten is homed with you.. All the cats and kittens available for homing are in good health, microchipped, vaccinated and, dependent on their age, neutered. They also come covered by four weeks’ Pet Plan insurance. For more details visit www.catsrayleigh.org.uk or call 01268 750831.
to advertise in the next issue of The Local Business Guide call: 01375 402 546
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09/04/2013
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www.basildonbusinessguide.co.uk NOVEMBER
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Call Ri ck 01375 y: 402546 Mobile -directory .co.uk : www.businesscard 07969 211229 sales@ theloc FREE
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www.basildonbusinessguide.co.uk NOVEMBER
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BRINGING 05/11/2012 www.thel LOCAL BUSINESSES to adverti ocal se in the business TO LOCAL next issue guide.co PEOPL of The E Local Busine .uk
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02/04/2013 13:00:02
www.businesscard-directory.co.uk www.thelocalbusinessguide.co.uk
27
TO ADVERTISE IN ANY OF OUR LOCAL BUSINESS GUIDES
Rayleigh
Castle Point
Southend & Westcliff DelivereD
Call Ricky: 01375 402546 Mobile: 07969 211229
DelivereD
X , ESSE HFORD
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393 02 544
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sales@thelocalbusinessguide.co.uk
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www.thelocalbusinessguide.co.uk 28
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e.co.uk .co.uk nessguide
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to advertise in the next issue of The Local Business Guide call: 01375 402 546
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to advertise in the next issue of The Local Business Guide call: 01375 402 546