CenterPoint 2Q Summer 2016

summer.2016

A publication of the Cooperative Credit Union Association, Inc.

Stories Inside:

06

A Golden Age for Credit Unions

08

When Life Events Arise, Consumers Seek Advice

11

Better Values. Better Banking. Is in Your Neighborhood

Our 100 years tneans that wherever you are going, we can guide you there.

At Wolf & Company, we pride ourselves on insightful guidance and responsive service. As a leading regional firm, our dedicated professionals and tenured leaders provide Assurance, Tax, Risk Management and Business Consulting services that help you achieve your goals.

Visit wolfandco.com to find out more

WOLF & COMPANY, P.C.

Cooperative Credit Union Association, Inc. www.ccuassociation.org 800-842-1242 Paul Gentile, President/CEO

EDITORS: Donna M. Bevilacqua Walter Laskos CONTRIBUTORS: Robert Delaney Bonnie L. Doolin William F. Nagle Charlotte Whatley

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Table of Contents PUBLISHED BY

04 MESSAGE FROM THE PRESIDENT 06 A GOLDEN AGE FOR CREDIT UNIONS IS HERE

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08 REPORT: CONSUMERS SEEK ADVICE ON INVESTMENT NEEDS WHEN LIFE EVENTS ARISE 08 CREDIT UNION NEWS – Credit Union Representatives Greet Crowds at Eastern Mass Truck Show – MA, NH and RI Credit Unions Bring Their Message to Capitol Hill

10

– Better Values.Better Banking. Takes to the Road with ‘In Your Neighborhood’ – CUs of RI Bring Better Banking Message to Basketball Championships

14 COMMUNITY INVOLVEMENT – Credit Unions of Rhode Island Inducted into 2016 Special Olympics Hall of Fame – MA CUs Donate 825 Blankets, 2,000 Items of Warm Clothing for the Homeless – Boston Marked Hanscom FCU Director’s 100th Marathon Run

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16 SOLD-OUT GREAT NEW ENGLAND CREDIT UNION SHOW HONORS VETERANS, RISING STARS 17 CREDIT UNION RISING STARS 24 COMMUNITY INVOLVEMENT – Wish Children Deliver Message of ‘Sweet Thanks’ to NH CUs – Credit Unions of Rhode Island ‘Strike’ it Big for Special Olympics Rhode Island

26 CREDIT UNION PEOPLE 29 CALENDAR

24 summer.2016 | centerpoint | 3

M E S S AG E F RO M T H E P R E S I D E N T

| by paul gentile

EDUCATION IS A FUNDAMENTAL PRINCIPLE OF COOPERATIVES If you had the good fortune to attend the recent Great New England Credit Union Show (GNECUS) at the Holiday Inn in Boxboro, Massachusetts, you would have had the opportunity to chat with a host of service providers to the credit union industry, each touting an assortment of products and the cuttingedge technology on which each are built.

You would have had the opportunity to hear top-notch experts speaking on a wide range of topics, from cybersecurity to enterprise risk management and mobile banking. All 16 sessions conducted that day delivered valuable information aimed at fostering new and innovative thinking among all present.

Finally, if you attended GNECUS, you certainly networked with and walked among folks, who, like yourself, share a burning commitment to the value and services credit unions bring to the citizens of Massachusetts, New Hampshire and Rhode Island.

Educational opportunities, like those experienced during the GNECUS, as well as the Association’s Annual Meeting & Convention, CU Accelerate, and the many other workshops and webinars conducted by the Cooperative Credit Union Association (CCUA), are a gold mine of value, empowering participants in their career advancement and further strengthening the credit unions where they serve.

At the CCUA, education is one of our fundamental principles, clearly defining who and what we are as a cooperative association.

By providing a diverse curricula, expert instructors, convenient venues and today’s technology reflected by delivery channels like our Video Conference Network, the CCUA strives to open minds, deepen understanding and foster innovative solutions to the many issues and complexities challenging today’s credit unions.

While these educational efforts are directed to and conducted for our member credit unions, there are many others who also benefit from the educational initiatives underway at the CCUA. These come in the form of advocacy to lawmakers and regulators alike, constantly educating them about the distinct services credit unions provide to their members and local communities, and most especially, the obstacles and regulations that hamper credit unions from doing more.

Finally, all citizens throughout Massachusetts, New Hampshire and Rhode Island can be counted among those influenced by the CCUA’s educational initiatives. Through our Better Values. Better Banking. consumer awareness campaign, the CCUA is employing a variety of channels – radio commercials, social media, member testimonials, LIVE neighborhood gatherings, sporting and community events – to educate audiences about credit unions and how their values make for a better banking experience.

Education is a fundamental principle of cooperatives. So be sure you take advantage of all the educational programs and services that the CCUA has to offer. They all exist to benefit you and your credit union’s success.

Paul Gentile, president

4 | centerpoint | summer.2016

WHY DO HALF OF MASSACHUSETTS CREDIT UNIONS HAVE THE CUERA RETIREMENT PROGRAM?* Your employees aren’t the only ones who’ll benefit. With a Credit Union Employees Retirement Association (CUERA) Retirement Plan from CUNA Mutual Retirement Solutions, you get a turnkey solution that helps minimize the risks of sponsoring a 401(k) with a Board of Trustees that shares fiduciary responsibility. Independent investment consultant Guidance Point Retirement Services, LLC advises the Board to make investment decisions on your behalf—resulting in less work for you and greater value for your plan.

Learn more at cunamutual.com/retirement or call Retirement Specialist Bob Edgar at 800.356.2644 ext. 665.2965 today.

*CUNA Mutual Group internal data, 2016.

CUNA Mutual Retirement Solutions is a division of CUNA Mutual Group and the marketing name for CPI Qualified Plan Consultants, Inc., a CUNA Mutual Group member company. CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Annuity insurance products are issued by CMFG Life Insurance Company, located in Madison, Wisconsin. Each insurer is solely responsible for the financial obligations under the policies and contracts it issues. Securities distributed

by CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer, 2000 Heritage Way, Waverly, Iowa 50677, toll-free 866.512.6109. Non-deposit investment and insurance products are not federally insured, involve investment risk, may lose value, and are not obligations of or guaranteed by the financial institution. Representatives offer retirement and investment education but do not provide.

401K-1483937.1-0416-0518 © CUNA Mutual Group, 2016 All Rights Reserved.

A GOLDEN AGE FOR CREDIT UNIONS IS HERE ARE YOU READY TO COMPETE?

By Tom Long

The need for growth is real.

Thin margins have become the new normal. The revenue impact of this margin collapse requires additional volume. Furthermore, credit unions are faced with increasing costs of doing business.

Contributing factors include required investments in technology and year-over-year increases in salary and benefits expense. By necessity, a sustainable business model is one that is focused on revenue growth.

This certainly does not describe a golden age. So, let’s examine the macroeconomic factors that will drive revenue growth on a sustained basis for every credit union.

For over 23 years The Long Group has been capturing the pulse of financial purchase behavior among both consumers and business.

Today, the collective voice contained in the database is hundreds and hundreds of thousands strong, offering unparalleled predictive value. Here is what we see and how each credit union will benefit from the evolving macroeconomic environment.

With an acute need to grow revenue to offset the impact of margin compression as well as the requirement to pay for an increasing expense burden, two sweeping changes will favorably impact demand to the benefit every credit union.

The first shift is demographic. The population of the United States is shaped by generations, with a new generation born once every 20 years. Generations are tracked through time by trending births. The exhibit is utilized to illustrate more than a century of generations within the United States. As an orientation, Tom Brokaw famously introduced America to the term the Greatest Generation. This generation won World War II and built this great country. Few remain with us today. The generation that followed was named the Silent Generation, simply because they had no war stories to tell. Post-war prosperity ushered in the Baby Boomers, which was followed by Gen X and the Millennials. As children, Gen Z is currently shaping itself.

6 | centerpoint | summer.2016

As credit unions, we, as an industry, are in the business of selling finished goods – loans – and sourcing raw material – deposits. To date our primary loan target audience has been Gen X and corresponding deposit audience has been the Silent Generation. What do these two segments have in common? They are both the two smallest generations of the last century, which has compromised every credit union’s ability to grow.

The generational shift, now underway, is ushering in a golden age of banking and the accompanying explosive growth in demand for both loans and deposits. To succeed, Millennials and Baby Boomers must fast become the focus of every credit union’s loan and deposit generation strategy. More importantly, this shift in focus will benefit each credit union with a rise in both loan and deposit demand over each year for the next 20 years. The need for additional revenue is clear. The opportunity to capture it is sustainable.

The second macroeconomic factor shaping demand is characterized by a behavioral shift. This behavioral shift is perhaps best captured by life expectancy in the United States, which has expanded by nearly a decade in the last 55 years. Consumers simply have more time, and they have used this time to defer marriage by six years over the last half century. This of course has a trickle-down effect – deferring marriage also means deferring homeownership. The average first-time homebuyer is now 33 years old.

Since the oldest Millennial is now 31 years of age, every credit union generally has 18 months to ready themselves for the pending and sustained tsunami of Millennial demand. Is your financial institution ready?

Tom Long is principal of The Long Group LLC. The Long Group offers a suite of trademarked solutions for financial institutions to improve performance by driving revenue and controlling cost. He can be reached at 603-4245664 or tomlong@longgrouponline.com.

REPORT: CONSUMERS SEEK ADVICE ON INVESTMENT NEEDS WHEN LIFE EVENTS ARISE CUNA MUTUAL GROUP AND FILENE’S RESEARCH INSTITUTE SURVEY RESULTS New consumer investment research released by CUNA Mutual Group and Filene Research Institute indicate a majority of hardworking consumers will seek financial guidance at critical times of their lives.

Decision dynamics that affect when and how consumers engage with a financial advisor was the focus for more than 550 financial advisors and credit union program leaders attending CUNA Brokerage Services, Inc. (CBSI) FOCUS conference.

Topline results in Filene’s new research report and presentation, “Financial Preferences and Attributes of Middle-Income Investors,” show 69 percent of consumers want to engage in investment conversations when the timing is right, and 45 percent look for advice when their life circumstances change. However, more than 42 percent say they only talk to an advisor once a year or less, with approximately 19 percent never engaging with an advisor.

“In a changing and uncertain economic environment, we see our work in the broader context of a person’s life,” said Jeff Bosco, senior vice president of wealth management, CUNA Mutual Group. “Our solutions must address customers’ needs today and support their vision for stronger financial security, helping them be more confident about their future.

“This new research provides valuable insight for our advisors to understand what behavioral dynamics influence investment decisions

for these consumers and how we can support their needs in setting and reaching their financial goals when they are ready,” added Bosco.

Commissioned by CUNA Mutual Group, Filene’s research looked at consumers with household income ranging from $30,000 to $100,000 annually, with one in four consumers falling between the ages of 18-29. As credit unions look to attract new segments, this research provides insight into how investment services could attract new Gen Y members – a generation numbering more than 80 million people across the U.S. As the study indicates, while many of these investors look for digital investment services for basic needs or services, they prefer engaging a financial advisor for comfort and reassurance with investment decisions.

“We help people invest and plan for their future – regardless of their financial standing. We focus on creating products and services that are simple, easy to understand and help hardworking Americans secure stronger financial futures,” said Bosco.

For more information or to view the report’s executive summary, visit Filene Research Institute’s website at www.filene.org.

C R E D I T U N I O N N EWS

CREDIT UNION REPRESENTATIVES GREET CROWDS AT EASTERN MASS TRUCK SHOW

Hanging out at the Better Values.Better Banking. booth at the start of the WZLX Eastern Truck Show, from left: Cynthia Donovan, Hanscom FCU; Shaylah Begley, Jeanne D’Arc CU; and Jamie Dixon, Hanscom FCU.

8 | centerpoint | summer.2016

Credit union volunteers from Hanscom Federal Credit Union, Jeanne D’Arc Credit Union and RTN Federal Credit Union shared the Better Values.Better Banking. message with more than 300 attendees at the WZLX Eastern Mass Truck Show at the Shriners Auditorium in March. The Association teamed up with CBS Radio for the event to showcase the value credit unions bring to banking.

The Association’s ever-growing consumer awareness campaign’s booth was a popular spot as people gathered to take a chance to “crack the code” for the special vault contest. Each person over the age of 18 had the occasion to guess the five-digit code to instantly win $10,000.

The credit union volunteers also had the opportunity to engage consumers about their banking preferences while sharing the credit union story with them and why credit unions make for a better banking experience. They handed out Better Values.Better Banking. bags filled with pamphlets entitled “15 Reasons to Join a Credit Union,” along with many specialty items.

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C R E D I T U N I O N N EWS

MA, NH AND RI CREDIT UNIONS BRING THEIR MESSAGE TO CAPITOL HILL CUNA’S GOVERNMENTAL AFFAIRS CONFERENCE HIGHLIGHTS

New Hampshire Rep. Frank Guinta spends time with the credit union group from New Hampshire.

Former Massachusetts, New Hampshire Credit Union League and Credit Union Association of Rhode Island President/CEO Daniel F. Egan Jr. receives the Herb Wegner Lifetime Achievement Award at the GAC.

Sen. Elizabeth Warren (center) with the Massachusetts credit union delegation.

Scores of credit union leaders from Massachusetts, New Hampshire and Rhode Island journeyed to Washington, D.C., February 22-25 and united with thousands of their peers from across the country for CUNA’s Governmental Affairs Conference (GAC). CUNA’s GAC brings together advocates on behalf of America’s credit unions and its more than 100 million members represented by all 50 states to meet face-to-face with representatives about important issues and show them the positive impact credit unions make on their constituents’ financial lives. Throughout the week, attendees had the opportunity to: • Engage with legislators and regulators on key issues.

• Hear from world-class business and political speakers.

• Discuss industry challenges and opportunities.

• Learn about the latest tools and technology to improve member services.

• Network with progressive credit union leaders.

Cooperative Credit Union Association President Paul Gentile kicked off the 2016 GAC for the group from Massachusetts, New Hampshire and Rhode Island with a special opening reception designed to connect, reconnect and network together, as well as honor Daniel F. Egan Jr., 2016 Wegner Award recipient for Outstanding Individual Achievement. Among those in attendance was NCUA Chairman Debbie Matz, Association GAC Crashers and former League President/CEO Dan Egan.

During the Issue Briefing, Gentile stressed the importance of delivering the credit union message during Hill visits. A broad overview of the 18-month examination, field of membership and member business lending issues was provided, noting the specific “asks” the local credit union representatives should make of the delegations while in Washington. CUNA staff provided commentary and overviews on key legislation and regulatory developments.

Throughout the event, the group heard many impactful messages from an impressive list of speakers. Among those taking stage included Sen. Elizabeth Warren (D-Mass.), who announced her co-sponsorship of Senate Bill 1440, the “Credit Union Residential Loan Parity Act.” Warren addressed the Massachusetts delegation in a separate meeting and she strongly endorsed the work credit unions are doing. NCUA Board Member J. Mark McWatters outlined a 21-point program to achieve what he called “true regulatory relief.” He re10 | centerpoint | summer.2016

Rhode Island Congressman James Langevin had a great meeting with the credit union representatives from Rhode Island.

affirmed his commitment to the credit union community by stating that he would continue to advocate for true regulatory relief and a proper business approach to the supervision of credit unions. NCUA Vice Chair Rick Metsger pledged to take steps to keep both credit unions and NCUA on track with a rapidly changing financial industry and economic environment.

Discussion with Congressional leaders is vital and continuous throughout the year. The GAC marked another success and an opportunity to bring the Association’s message of regulatory relief and more to lawmakers. Besides advocating for lawmaker assistance in persuading NCUA to return to an 18-month exam cycle for well-run credit unions, the attendees also discussed cybersecurity, raising the cap on member business loans and the CFPB’s impact on the industry. The Association afforded credit unions the opportunity to meet faceto-face with all members of the Congressional delegations – all senators from Massachusetts, New Hampshire and Rhode Island and all staff from the House of Representatives.

The group left Washington with positive messages and good feelings about their visits with Congress.

HERB WEGNER AWARD RECIPIENTS During the GAC, Daniel Egan and America’s Credit Union Museum received Herb Wegner Awards.

Daniel Egan, former president/CEO of the Massachusetts, New Hampshire Credit Union Leagues and the Credit Union Association of Rhode Island, was honored with a Lifetime Achievement Award for his more than 30 years of service to credit unions throughout his league career. In his acceptance speech, Egan stressed the importance of cooperation among credit unions and credit union system organizations as the key to success throughout his career and for the future of the system.

Winning the award for Most Outstanding Program was America’s Credit Union Museum’s CU 4 Reality™ Financial Literacy Program. The program is distinguished by its unique approach to instruction. The program, offered through collaboration between credit unions and schools, combines traditional lessons with engaging activities based on real-world scenarios to communicate the importance of financial responsibility.

C R E D I T U N I O N N EWS

BETTER VALUES.BETTER BANKING. TAKES TO THE ROAD WITH ‘IN YOUR NEIGHBORHOOD’ “In Your Neighborhood,” part of the Cooperative Credit Union Association’s Better Values.

Better Banking. consumer awareness campaign, took to the road to visit locally-owned venues in New Hampshire and Rhode Island during January, February and March. The outings started in November and December 2015 in Massachusetts and quickly rose to success for credit unions with both business owners and patrons.

The events create an opportunity for local credit unions to meet consumers and share the credit union story with them. Consumers are treated to a beverage or their meal, courtesy of the state’s credit unions, and also given a $10 gift card to pay it forward, returning the kind act to a stranger, friend or family member. Patrons are encouraged to visit the website, BetterValuesBetterBanking.com, to find and join a credit union in their own neighborhood, or “like us” on Facebook and send a tweet about their experience.

Photos from some of the Better Values.Better Banking. In Your Neighborhood Events held in New Hampshire and Rhode Island.

January Visits

January 21 – Pressed Café, Nashua, NH January 22 – Breaking New Grounds Coffee, Portsmouth, NH January 26 – The Works Sandwich Shop in Concord, NH

February Visits

February 10 – Benedict’s Grill, Rochester, NH February 11 – Local Burger of Keene, Keene, NH February 18 – Pickles-A-Deli, Middletown, RI

March Visit

March 3 – Charles Street Coffee Company, Providence, RI Stay tuned as more will be making their way to a neighborhood near you.

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summer.2016 | centerpoint | 11

C R E D I T U N I O N N EWS

CUS OF RI BRING BETTER BANKING MESSAGE TO BASKETBALL CHAMPIONSHIPS

Participating at the 2016 Credit Union Championships Press Conference on March 11 were, from left: Annette Janovic, Alloya Corporate FCU; Nancy Seale, Rhode Island CU; Donna Gregson, Pawtucket CU; Paul Gentile, CUs of Rhode Island; David Suvall, Rhode Island CU; Thomas Mezzanotte, Rhode Island Interscholastic League; Dennis Crawley, Cranston Municipal Employees CU; Jason McHugh, Alloya Corporate FCU; and Gina DePalo, Rhode Island CU.

On March 12 and 13, the Credit Unions of Rhode Island brought the consumer awareness campaign Better Values.Better Banking. to the thousands of consumers who attended the Credit Union High School Basketball Championships. The tournament, celebrating 26 years, determines which boys and girls high school basketball teams can call themselves number one in the state. Through the generosity of the Credit Unions of Rhode Island: Better Values.Better Banking. as the lead sponsor, these student athletes got to play this game of a lifetime at a tournamentquality venue, the Ryan Center at the University of Rhode Island.

This event is a true partnership between Alloya Corporate Federal Credit Union and the Credit Unions of Rhode Island.

The support of the tournament is a reflection of the importance that the Credit Unions of Rhode Island place on supporting the youth in the Ocean State.

The Rhode Island Interscholastic League is the governing body for high school student athletics graciously makes a big effort to recognize the support that they get from the Credit Unions of Rhode Island: Better Values.Better Banking. During the tournament, thousands of visitors to the Ryan Center over the two-day event saw banners and signs everywhere recognizing credit unions.

Credit union leaders Dennis Crawley, Cranston Municipal Employees Credit Union; Ellen Ford, People’s Credit Union; Stephen White, Westerly Community Credit Union; David Suvall, Rhode Island Credit Union; and Kenneth Poyton, PGE Federal Credit Union, were called to help distribute trophies to the participants during the post-game ceremonies.

Between the girls and boys state championship games, the Special Olympics Rhode Island Unified Basketball teams from Pilgrim High School and Warwick Vets High School squared off on the court for a game. Special Olympics Rhode Island started the Unified Basketball in 2010 with 10 high schools. There are 12 | centerpoint | summer.2016

Dennis Crawley from Cranston Municipal Employees CU and Stephen White from Westerly Community CU congratulate a player from LaSalle Academy who won the girls’ state championship against South Kingstown High School.

currently 36 high schools and 22 middle schools in the state of Rhode Island that participate.

The finals held on March 13 during the afternoon and evening saw plenty of excitement inside the Ryan Center. Between each of the state championship games, the Credit Unions of Rhode Island: Better Values.Better Banking sponsored the High School Principal Half-Court Shot for the opportunity to win a $1,000 scholarship for their school. The participating school principals were from LaSalle Academy (both boys and girls teams), Bishop Hendricken High School, and South Kingstown High School.

For their good sportsmanship – they all missed the shot – they were still awarded the $1,000 for a student to receive a scholarship.

Credit Union High School Basketball Championships Results State Semifinals – March 12 Girls South Kingstown High School 52 – Coventry High School 43 LaSalle Academy 51 – Cranston High School East 37 Boys Bishop Hendricken High School 62 – Classical High School 46 LaSalle Academy 55 – Smithfield High School 52 State Championships – March 13 Girls LaSalle Academy 45 – South Kingstown High School 37 Boys Bishop Hendricken High School 62 – LaSalle Academy 57

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C O M MU N I T Y I N V O LV E M E N T

CREDIT UNIONS OF RHODE ISLAND INDUCTED INTO 2016 SPECIAL OLYMPICS HALL OF FAME

Representing the Credit Unions of Rhode Island at the 2016 Special Olympics Rhode Island Hall of Fame are, from left: Robert DaSilva, Alliance Blackstone Valley Federal Credit Union; Ellen Ford, People’s Credit Union; Liz Cordeiro, Alliance Blackstone Valley Federal Credit Union; David Dupere, Wave Federal Credit Union accepting the award from Special Olympics Rhode Island Global Messenger Michael Lucca and Chairman Barbara Burns; Marianne Barao-Varatta, Joe Lajoie, and James Irving, Greenwood Credit Union.

Special Olympics Rhode Island (SORI) inducted the Credit Unions of Rhode Island into their 2016 Hall of Fame for their outstanding support for more than 18 years. The special induction ceremony and dinner was held at the West Valley Inn in West Warwick. Credit unions were one of nine inductees that included athletes, a coach, individuals and groups. Master of ceremonies Mike Montecalvo, co-anchor of WPRI 12 Eyewitness News, called upon each inductee to be recognized.

Since 1998, the Credit Unions of Rhode Island have helped 3,000 Special Olympics Rhode Island athletes realize their dreams through sports training and athletic competition. The credit unions’ support has changed the lives of athletes through sports, but more importantly, helped them build self confidence, social competency and self esteem.

Through a variety of events and activities, the Credit Unions of Rhode Island provide a vehicle through which the credit unions combine their resources to address the needs of the athletes enhancing their year-round participation in SORI. They have raised more than $800,000. In addition, they send more than 60 volunteers to the state Summer Games held at the University of Rhode Island and are responsible for organizing the track clerking venue, making sure that the athletes are ready to compete in their specific events.

Presenting the award to the Credit Unions of Rhode Island was Special Olympics Global Messenger Michael Lucca, who is a special friend to all the credit unions, and SORI chairman Barbara Burns. Accepting the award on behalf of the Credit Unions of Rhode Island was Social Responsibility Committee chairman David Dupéré from Wave Federal Credit Union. The credit unions also received a proclamation from Gov. Gina Raimondo and a certificate of recognition from Attorney General Peter Kilmartin.

Dupéré thanked all the credit unions, vendors and the dedicated members of the Social Responsibility Committee who are very active and generous with all the fundraising efforts. Dupéré ended by saying, “We thank Special Olympics Rhode Island and especially the athletes for this honor and privilege to be recognized a second time for this award. The Credit Unions of Rhode Island believe Special Olympics Rhode Island and its athletes are more than about supporting a charity and have become more about supporting a part of all our credit union families.”

BOSTON MARKED HANSCOM FCU DIRECTOR’S 100TH MARATHON RUN

Ray Phillips during a recent marathon.

14 | centerpoint | summer.2016

Hanscom Federal Credit Union director Ray Phillips completed his 100th marathon this year when he ran his 17th Boston Marathon on April 18. Like most journeys, this one began with a wish that became a plan, then blossomed into something bigger.

Ray ran his first marathon at age 50. He jumped right in, completing 11 races in two years. Living in the greater Boston area, he dreamed of running the Boston Marathon, but his four-hour finishing times would not qualify him for a race number.

Ray got his opportunity in 2000 through Boston Children’s Hospital, running to raise money for their foundation. Along the way to his first race, he met his patient partner Andy Martin Jr. and his family. Their relationship

started when 4-year-old Andy charmed Ray and his wife Susan.

Andy was born with spina bifida, a birth defect involving the spinal cord. Andy was a frequent patient at Children’s, enduring multiple surgeries and other treatments. Ray took inspiration from Andy, knowing that a 26.2 mile run was nothing compared with what Andy faced every day.

Andy’s sly sense of humor made for great stories. On race day, Andy would wait for Ray at the top of Boylston Street. “What took you so long?” became his refrain as Ray carried him on his back, and later pushed him in a wheelchair to the finish line.

Continued on next page

C O M MU N I T Y I N V O LV E M E N T

MA CUS DONATE 825 BLANKETS, 2,000 ITEMS OF WARM CLOTHING FOR THE HOMELESS

Pictured are Mrs. Gerardi and Miss Mantoni’s first grade class, who donated five

Digital Federal Credit Union staff members pile up the blankets and clothing items to

handmade blankets to the West Springfield Federal Credit Union for the Blanket Drive.

donate to the Massachusetts Coalition for the Homeless. From left to right are Caleb Cook, Jennifer Carr, Amanda Atkins, Sean Coveney and Jane Fontaine.

Twenty-seven Massachusetts Credit Unions, along with the Cooperative Credit Union Association, made a “Blanket Statement” during the month of January with the sixth annual Blanket Drive, donating a record-breaking 825 blankets to the Massachusetts Coalition for the Homeless and more than 25 local agencies across the state.

This year, the credit unions raised the bar for their drives by adding warm clothing items, such as coats, hats, mittens, scarves and pants, and collected more than 2,000 pieces.

Both the blankets and clothing truly make a difference for the hundreds of children and families who seek relief from severe winter weather.

“I am so happy that we will have the blankets so we can give them out with the beds that we just received,” said Albenny Arcangel from the Massachusetts Coalition for the

Homeless, “Some of the blankets will also make their way into the home of a family or individual who is transitioning out of homelessness. I cannot wait to see so many happy families.”

The five credit unions that collected the most blankets were Digital Federal Credit Union (100), RTN Federal Credit Union (90), West Springfield Federal Credit Union (75), Leominster Credit Union (66) and Freedom Credit Union (60).

“We had great success for a small credit union. Our members were very generous,” said Laurie Mancini from Chicopee Municipal Employees Credit Union. “I was very happy that our local television station came out and interviewed us. It’s great to bring awareness of the need out there and we can all make a difference. It was awesome being part of this program.” All the dona-

FCU DIRECTOR’S 100TH MARATHON RUN Andy kept each finishing medal, declaring they had won the race, again and again.

For Ray, it did feel like winning, and he knew Andy deserved every medal.

When he turned 18, Andy completed the race himself in the wheelchair division, finishing the race in 2014 and 2015. Medical issues interfered with Andy’s training schedule

tions went to the Friends of the Homeless in Springfield.

West Springfield Federal Credit Union’s Ann Manchino commented about their 75 blankets, “I had the pleasure of accepting five handmade fleece blankets from the firstgraders at M ittineague School. I was so impressed with these kids. As first-graders they are still mastering the art of tying their shoes and they made blankets.”

RTN Federal Credit Union’s Amesbury Branch received 75 handmade blankets from the members of the Blankets 4 Kids. Members of the group took the time to knit every blanket.

Since 2011, the Massachusetts Credit Unions have donated 3,875 blankets throughout the state to keep families and individuals warm against the harsh elements of the winter months.

Continued from previous page

for 2016, so he didn’t enter the race. But he’s already planning for 2017.

Ray runs about six marathons a year, including races in Vermont, New York, Miami and, of course, Boston. As he approached his 100th marathon, Ray revealed his not-so-secret motivation. “Every year at the finish line, Andy and I renewed our commitment to each

other and the race. I would have stopped long ago if it hadn’t been for Andy,” he said.

Will there be a 101st race? Ray already has his eye on a new goal. In only eight years, at the age of 76, Ray plans to run his 25th Boston Marathon. And, no doubt, Andy Martin will be there to cheer him on to the finish line. summer.2016 | centerpoint | 15

G R E AT N EW E N G L A N D C R E D I T U N I O N S H OW

SOLD-OUT GREAT NEW ENGLAND CREDIT UNION SHOW HONORS VETERANS, RISING STARS Thank You to Our Sponsors!

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More than 400 credit union professionals and their peers turned out for the eighth annual Great New England Credit Union Show in Boxborough, Massachusetts on April 28. The event provided a platform for education and discussion on the latest topics, acknowledgement and praise for the industry’s rising stars and an opportunity to network with peers.

Presented by The Warren Group and the Cooperative Credit Union Association, the conference also included an invitation-only recognition breakfast for this year’s Credit Union Rising Stars. The Rising Stars were recognized for their contributions to their credit unions, the industry as a whole and to their communities.

Read their stories on the next page.

Invited guests participated in the exclusive Leadership Luncheon to recognize their successes. Over 80 exhibitors and 31 sponsors attended the show, which boasted 18 educational sessions.

For more event photos, podcasts and more information, visit the website at www.greatcushow.com.

Gold Sponsors All Covered Buzzpoints COCC CO-OP Financial Services CU Direct CUNA Mutual FrontLine Service Solutions Inc. GraVoc Associates Inc. The Long Group Macpage LLC NEACH NRGTree Secure Insight Strunk LLC Wolf & Co. Silver Sponsors Burroughs Inc. eDOC Innovations G.T. Reilly & Company Integrated Security Group STANLEY Convergent Security Solutions Inc. Sunrise Credit Services Inc. Student Choice Credit Union Talari Networks Bronze Sponsors OCD Tech ReliaMax Vero Supporting Sponsors BoliColi.com – M Benefit Solutions CUAlliance Customized Service Concepts PSCU

16 | centerpoint | summer.2016

SPONSORED BY

Name: Katie Armstrong

Name: Francisco (Frankie) Coelho

Age: 30

Age: 29

Title: Vice President of Finance

Title: Assistant Vice President of Training and Development

Credit Union: Boston Firefighters Credit Union

Credit Union: Align Credit Union

Credit Union Location: Dorchester, Massachusetts

Credit Union Location: Lowell, MA

What do you consider the highlight of your career so far? The highlight of my career so far was being offered and accepting the position of vice president of finance at Boston Firefighters Credit Union. Since working at Boston Firefighters Credit Union my knowledge of the credit union and financial services sector has expanded immensely and I feel so fortunate to have been provided with the opportunities that this position have presented me.

Tell us about your community involvement. I try to participate in a variety of events throughout my community. I attend the events that are hosted by the Boston Fire and Police Departments in order to support their various causes. The past two years I’ve had the opportunity to run the Boston marathon for charity.

Last year I raised money for Brain Tumor Research and this year I’m raising money for the Elizabeth Seton Academy, an all-girls private catholic school located in Dorchester.

What do you consider your biggest success? My biggest success was passing the certified public accounting exam What attracted you to working with a credit union? I was attracted to working at a credit union mainly because of their focus on the community and its members. The Boston Fire Department in particular does such incredible work for the city of Boston, that I’m happy to be working at an institution that provides services back to them.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? The best part about working in the credit union community is the way that we’re able to help our members in ways that other financial institutions aren’t able to.

What do you consider the highlight of your career so far? My promotion to assistant vice president of training and development for Align. Another high point has been my induction as an Align brand ambassador, which is a distinguished honor.

Tell us about your community involvement. I participate in many events and projects to help local and national organizations, including Massachusetts Distributive Education Club of America, Greater Lowell Technical High School’s advisory board, Boys & Girls Club of Greater Lowell, Manolis Family Foundation, Merrimack Valley Food Bank and Big Brothers, Big Sisters.

What do you consider your biggest success? In my role as corporate trainer, I created a comprehensive training and education suite, the overall goal of which is to give staff a detailed overview of the credit union’s operations while also familiarizing them with our products and services.

What attracted you to working with a credit union? I was in the co-op program at my high school and had picked the field of banking as my top choice. I was ecstatic when I got the call to become part of the Align team!

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I truly enjoy the family atmosphere that comes with working in a credit union. It’s great to collaborate and network with coworkers as well as other credit unions and financial institutions in the communities we serve to help better the community overall.

summer.2016 | centerpoint | 17

Name: Daniel Crossin

Name: Jessica Echeverry

Age: 45

Age: 44

Title: Assistant Vice President, Real Estate Lending

Title: Assistant Vice President, Branch Manager

Credit Union: Homefield Credit Union

Credit Union: Metro Credit Union

Credit Union Location: Grafton, MA

Credit Union Location: Lawrence, MA

What do you consider the highlight of your career so far? After my promotion in 2010, I was able to guide the credit union’s mortgage department to unprecedented real estate loan growth far exceeding the previous lending records.

Tell us about your community involvement? I am on the board of the Blackstone Valley Chamber of Commerce and have serviced as treasurer (for three years), and am current the first vice chairman; I serve as a trustee for the town of Grafton’s Affordable Housing Trust; am on the religious education board at St. Mary’s Parish in North Grafton; and am an assistant coach for the girls’ Grafton Youth Lacrosse Association.

What do you consider your biggest success? Leading Homefield Credit Union’s mortgage department through a transformation into a contemporary, highly competitive operation. This department now consistently meets, and exceeds, the needs and expectations of our members through superior service, product offerings and convenient technology solutions.

What attracted you to working with a credit union? I began my banking career with institutions that were merged into bigger and bigger banks.

When I joined the mortgage department in my previous credit union, I was encouraged to develop and provide products that had the best interest of our members in mind; I was not pressured into putting profit over the safety and stability of our clientele. The best thing about working in the credit union community is the willingness of other credit unions to provide support and advice, and open their doors to assist another credit union.

What do you consider the highlight of your career so far? Being a part of my employees’ learning curve in respect to service, sales and operations at the same time reducing staff turnover and enhancing profitability.

Tell us about your community involvement. I conduct financial literacy seminars at different Lawrence public schools and also participate in the annual “Hike for Hope” walk for individuals living in poverty regaining their dignity and becoming self-sufficient members of our community.

What do you consider your biggest success? I have several notable accomplishments in my career. Probably the most notable accomplishment since working for the credit union has been transforming my branch into one of the top branches in our network, in regards to service, sales and operations.

What attracted you to working with a credit union? An important attraction is that credit unions are member-focused institutions.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I have the opportunity to create relationships with my members and keep myself active within the community.

RTN Federal Credit Union Celebrates the Best and the Brightest

Congratulations to our Rising Star

Maria Thomasian and all the Rising Star recipients!

rtn

federal creditÊunion

ÊWork.ÊHome.ÊLife.

SM

18 | centerpoint | summer.2016

600 Main St. Waltham rtn.org 781-736-9900

SPONSORED BY

Name: Lila Kanj

Name: Ashley Perkins

Age: 48

Age: 30

Title: Retail Service Director

Title: Branch Manager

Credit Union: First Priority Credit Union

Credit Union: City of Boston Credit Union

Credit Union Location: East Boston, MA

Credit Union Location: Dorchester, Massachusetts

What do you consider the highlight of your career so far? Having been with the credit union for almost three years now, every aspect of my job has been amazing.

Coming from the banking world to the credit union, the highlight for me has been seeing things being implemented from start to finish.

Tell us about your community involvement. I am involved in the East Boston Chamber of Commerce and attend many functions through the chamber.

What do you consider your biggest success? I have been in banking for over 10 years and started my career at large financial intuition. My biggest success was transitioning to the credit union – it made me love my job more!

What attracted you to working with a credit union? What attracted me to work at the credit union was really being able to build a relationship with the members (and businesses) and seeing it grow and branch out. When you develop the relationship, the sales follow.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I like many things about working at the credit union but mostly being able to provide what the members need and not just selling to get a sale. Also, our employees are the backbone of the business and I could not successfully do my job without them, I love the teamwork we have in place.

What do you consider the highlight of your career so far? I started off at City of Boston Credit Union as a bank teller and through development and support, worked my way up to branch manager, where I have supervisory responsibilities and handling of mortgages.

Thus far, I’ve reached the highlight of my career. The Credit Union has always believed in me and provided me with amazing opportunities to excel.

Tell us about your community involvement. In my spare time, I enjoy running races to raise money for local charities. I am also involved in many of the community events that the Credit Union hosts.

What do you consider your biggest success? I recently purchased my first home, which was a huge success and a dream of mine. Because of my role as a mortgage rep at the Credit Union, I was able to utilize the skills and knowledge I have gained by helping others during the home buying process.

What attracted you to working with a credit union? My parents are members with the City of Boston Credit Union so for as long as I’ve known, this is a business that genuinely cares about helping their members. The Credit Union has a great reputation in the community. Why wouldn’t I want to work for a great small business that feels like a family?! I have always felt appreciated and rewarded in my roles with the Credit Union.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? What I enjoy most about working with the Credit Union community is the sense of unity and comradery between members and staff. We know each other by name and the familiarity is nice. You get to really know the members and their families. I am fortunate to have met so many wonderful people along the way.

summer.2016 | centerpoint | 19

Name: Betty A. Pinheiro

Name: Jim Potter

Age: 38

Age: 51

Title: Director of Operations

Title: Senior Vice President, Operations

Credit Union: Wave Federal Credit Union

Credit Union: Hanscom FCU

Credit Union Location: Warwick, RI

Credit Union Location: Hanscom Air Force Base

What do you consider the highlight of your career so far? Becoming a technology savvy, high energy business professional with a solid background of planning and leading high-impact operational processes.

Tell us about your community involvement. Over the years with Wave, I have been involved with Special Olympics Rhode Island, Toys for Tots, Rhode Island Family Shelter Food Drive and Giving Tree and Operation VA Holiday Cheer.

These programs have been a very rewarding experience that have allowed us to help other areas of our Wave family.

What do you consider your biggest success? My succession and promotion to director of operations. What made it notable for me was that my roles expanded over the years to taking the lead on enhancing and expanding the processes and electronic delivery services of the operations and IT departments.

What attracted you to working with a credit union? The start of my career with Wave was as an administrative support intern to the president and CEO. I was looking for an opportunity where I could leverage my strong organizational and customer service skills and capabilities in addition to my educational background with banking and insurance.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I have enjoyed the opportunity to grow and develop with Wave. The old credit union adage of “people helping people” continues to ring true in the credit union movement as well both in my professional and personal lives.

20 | centerpoint | summer.2016

What do you consider the highlight of your career so far? Obtaining my current position, which is both challenging and professionally rewarding. Being part of an organization that promotes financial literacy and strives to have members engaged and highly satisfied is worthwhile.

Tell us about your community involvement. I am a volunteer member of the Milton High School Advisory Committee in Milton and of the town’s Warrant Committee. As an advocate for literacy, I am heavily involved with the Massachusetts Credit Unions annual Children’s Book Drive.

What do you consider your biggest success? To date, the hiring of and building of an effective team. I am proud of my team’s accomplishments and recognize their efforts every chance I can.

What attracted you to working with a credit union? I was intrigued by the member focus aspect of the credit union industry, and the concept of collaboration amongst credit unions and “not-for-profit” was appealing to me.

To have the opportunity to bring in my knowledge and skill set within the retail banking arena was enticing.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? The best thing about working in the credit union community is the feeling of family and the camaraderie. I have not only enjoyed working closely with my peers and colleagues, but I have appreciated the networking and collaboration opportunities with other credit union employees on a local and national level.

SPONSORED BY

Name: Mike Rzeszutek

Age: 46

Name: Ana C. Santos

Age: 39

Title: Sales Manager

Title: Mortgage Production Manager

Credit Union: Hanscom Federal Credit Union

Credit Union: Naveo Credit Union

Credit Union Location: Hanscom AFB, Massachusetts

Credit Union Location: Somerville, Massachusetts

What’s the highlight of your career so far? The highlight has definitely been moving in to this newly created sales manager position at Hanscom. You come in to a new position with ideas and a plan to execute, but are often reined in by others or the buy-in isn’t there. Hanscom has backed my ideas and embraced the idea that continued training and education is necessary to help the information stick. Senior management has been there for guidance when I needed it, but they have truly handed the reins over to me to do as I see fit.

Designing education and training programs to further elevate a sales culture without making it too ‘Salesy’ only works if you have a team of front-line employees who are willing to make the effort to try something new. Everyone understands, ‘Member Service is offering Members the right Services for them,’ and all I ask of them is to ‘offer’ our products to give our members the opportunity to choose.

Tell us about your community involvement. I have been a charity runner in the 2015 and 2016 Boston Marathon for the Boston Children’s Hospital, raising nearly $30,000 for children’s brain issues. I have a Children’s Hospital patient named Timmy as my ‘patient partner.’ He has been a huge motivator and he and his family have been incredible supporters of the fundraising and training efforts. I have become a board member for the Professional Center for Children with Disabilities.

I also ran the Marine Corps Marathon in D.C. raising money for the Massachusetts Fallen Heroes organization, and led the Giving Tree program.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? At both of the credit unions that I have worked at there is truly a ‘want to help people!’ attitude. It’s not all about the numbers but about helping members find solutions.

What do you consider the highlight of your career so far?

The highlight of my career would be the moment I found my professional calling, mortgages. I started at Naveo in 1998 as a part time teller. I worked my way up to a MSR and later to indirect lending coordinator/loan officer. I have been able to dabble in many areas and departments within the CU. When I was placed in the mortgage department, I was intrigued and began to immerse myself with all things mortgages. I was able to run the department with minimal to no supervision. After several years of hard work and dedication, I was promoted to mortgage production manager.

Tell us about your community involvement. During my many job functions, I saw the need to educate and mentor our members in building their credit and saving for home ownership. I was instrumental in implementing the Credit Union’s First-time Homebuyer Workshop, where I am the sole presenter. I am trilingual and have presented in the workshop to the community in English and Portuguese.

What do you consider your biggest success? My biggest success was being able to go back to school and obtain my associate’s degree in business management while working full-time. i noticed that education was key for my advancement within the institution and personally. Although the process was not easy, with the help of my family, I was able to graduate and be the first person in my family to obtain a college degree.

What attracted you to working with a Credit Union? As a Portuguese immigrant, I was attracted to the Credit Union because of the language and the culture. Having a non-speaking English parent, I was forced to grow up fast, thus learning things that most children in my age group were unaware or unfamiliar with because I needed to explain or translate to my family. The Credit Union was the first place that I was not used as a translator and my family had a sense of independence.

Personal Deposit Accounts Business Deposit Accounts Online Account Opening

Banking with a Homefield Advantage!

Online / Mobile Banking Automobile Loans

86 Worcester Street, North Grafton 508.839.5493 www.homefieldcu.com

Personal Loans Mortgage Loans Small Business Loans

summer.2016 | centerpoint | 21

Name: Saroeun Soeng

Name: David Thibodeau

Age: 41

Age: 45

Title: Financial Services Representative

Title: Vice President of Information Technology

Credit Union: Pioneer Valley Credit Union

Credit Union: Workers Credit Union

Credit Union Location: Springfield, MA

Credit Union Location: Fitchburg, MA

What do you consider the highlight of your career so far? Receiving the 2016 Rising Star nomination! I was so surprised and grateful to be recognized by my peers and the industry as a whole.

Tell us about your community involvement. In 2015, my daughter, a cancer survivor, was selected as an ambassador for Celebration of Hope, a group that supports cancer survivors. I was able to help out and it was a really moving experience. I also enjoy participating in Pioneer Valley Credit Union’s initiatives.

What do you consider your biggest success? Being recognized as the 2015 All Star at Pioneer Valley Credit Union; having the support and accolades of my teammates and managers was very fulfilling and exciting! I was honored to be recognized after only one year of employment.

What attracted you to working with a credit union? I feel they are more family-oriented and personal. Coming to a credit union after nearly a decade at a big bank, I feel like this is more relationship-oriented. I love when a member feels comfortable enough with me to share their financial concerns and to ask questions.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? We treat our members like family, we can take the time that they need to educate them and help them get the products and services that will benefit them most. Our staff is also like a big family; everyone goes above and beyond in servicing the members.

What do you consider the highlight of your career so far? I would have to say there are two – receiving an “Excellence in Technology” award for innovation from the CUNA Technology Council in 2014 and participating as a team leader in a successful core conversion in 2014.

Tell us about your community involvement. I currently participate in United Way campaigns, I coach various youth sports, and lend my technical assistance to the Arc of Opportunity in Fitchburg, which helps mentally and physically challenged youth and adults live their daily lives as close to normal as possible.

What do you consider your biggest success? Achieving my Certified Information Systems Security Professional certification in 2013. This certification took well over a year of studying and planning and it is only given to a small percentage of IT professionals each year.

What attracted you to working with a credit union? I have always had in interest in security and technology, so having the opportunity to work on technology in a credit union meant that I would also have to be very active on the security end of things.

Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? The credit union community is a very small one and everyone I have met is always willing to share and discuss their ideas. The culture of members first is not a catchphrase; the employees of credit unions really do live it.

ACTIONS SPEAK LOUDER THAN WORDS. CONGRATULATIONS TO OUR RISING STAR. David Thibodeau Dave was one of the key players—if not THE key player—in the credit union’s biggest project in a generation: a conversion of our core processing system and ancillary systems this past year.”

- MICHAEL J. DEMBOWSKI Senior Vice President, Operations & Technology

815 Main Street, P.O. Box 8207, Fitchburg, MA 01420 978-345-1021 | 800-221-4020

22 | centerpoint | summer.2016

VICE PRESIDENT, INFORMATION SYSTEMS & TECHNOLOGY

SPONSORED BY

Name: Maria Thomasian

Age: 26

Title: Business Development Officer Credit Union: RTN Federal Credit Union Credit Union Location: Waltham, Massachusetts What do you consider the highlight of your career so far? I gain so much satisfaction in helping RTN raise money through our annual Walk Home event. I work behind-the-scenes in arranging and tracking sponsors, donors and walkers as well as being an active participant in the event itself.

There are so many kids who are homeless or on the verge of homelessness and I am honored to be part of this important initiative with the Massachusetts Coalition for the Homeless.

Tell us about your community involvement. Community outreach is a large part of my role in the business development department. RTN sponsors many events throughout Greater Boston, and recently in Worcester with our new branch location. I regularly attend community events, particularly in the Dorchester area, and also sit on the board of the Dorchester Park Association, which oversees numerous events throughout the year.

What do you consider your biggest success? I feel as though my biggest achievement is yet to come. I am always striving to achieve more tomorrow than I did today. One example of a project I feel proud of is my development of a loan procedures guide for the consumer lending department. While this is not a major achievement, I’m very gratified to know that it helps improve the day-to-day process for the staff, which ultimately helps our members.

CONGRATULATIONS TO ALL OF THE 2016

What attracted you to working with a credit union? After I finished my degree, I landed my first job as a loan processor at RTN. I thought it would be a stepping stone position; however, I found that I liked being able to help members, and that is really what a credit union is all about. I also appreciate that credit unions give so much back to the community and provide financial education for members and the community.

A Warm Congratulations to

Katie Armstrong

For Being Named BFCU Rising Star 2016

“We are thrilled to have Katie as a member of our management team at Boston Firefighters Credit Union. Although a relatively newcomer to the credit union, she is truly a rising star in our universe and we are proud to see her recognized in the credit union industry�.

Bernie Winne, President/CEO

summer.2016 | centerpoint | 23

C O M MU N I T Y I N V O LV E M E N T

WISH CHILDREN DELIVER MESSAGE OF ‘SWEET THANKS’ TO NH CUS

Holy Rosary Credit Union President/CEO Brian Hughes shares the memories with Wish

Wish child Anna wraps her arm around Pam Williams from St. Joseph Hospital Employee’s

child Casey about all his favorite things on his trip to the Disney Theme Parks.

Credit Union. Anna loves visiting both Pam and Lucy at the credit union every year.

The Following Wish Children✩ Visits Made Were Anheuser-Bush Employees Credit Union – Abby✩, Becky✩ and Emalie✩ Bellwether Community Credit Union – Nathan✩ and Elisia✩ Cheshire County Federal Credit Union – Derrick✩ and Ambassador Samantha Cheshire Health Federal Credit Union – Derrick✩ and Ambassador Samantha Granite State Credit Union – Pierce✩, Gwen✩ and Janessa✩ Heritage Family Federal Credit Union – Matt✩ and Ambassador Stephanie Holy Rosary Credit Union – Seth✩, Casey✩, Toby✩, Nicholas✩ and Von Charles✩ MembersFirst Credit Union of N.H. – Nathan✩ and Elisia✩ New Hampshire Federal Credit Union – Julia✩, Emily✩ and Ally✩ New Hampshire Postal Federal Credit Union – Emalie✩ and Joey✩ Northeast Credit Union – Hannah✩, McKinna✩, Padraic✩, Cadence✩ and Lewis✩ Precision Credit Union – Derrick✩ and Ambassador Samantha Service Credit Union – Hannah✩, McKinna✩, Padraic✩, Cadence✩ and Lewis✩ St. Joseph Hospital Employee’s Credit Union – Hannah✩ and Anna✩ St. Mary’s Bank Credit Union – Clare✩ and Gwen✩ Triangle Credit Union – Hannah✩ and Faith✩ The warm smiles and friendly faces of 31 Make-A-Wish® New Hampshire children and their families visited 16 New Hampshire Credit Unions during the afternoons of February 9-11, armed with homemade treats, photos from their wishes, artwork and special messages of “thanks” on behalf of Make-A-Wish. This annual event, coordinated through the Social Responsibility Committee and Make-A-Wish, recognizes the credit unions’ 18-plus years of making wishes come true for hundreds of children throughout the state. Many credit unions had celebrations and enjoyed talking with the children about their wishes and spending time with the families.

Credit unions reported having the best of times with all the children this year. At 24 | centerpoint | summer.2016

Holy Rosary Credit Union, Brian Hughes, president/CEO and chair of the Social Responsibility Committee, and his staff, greeted each child and their family as they entered the newly renovated lobby at the credit union. Hughes had the opportunity to talk with all the families and enjoyed walking around with them while they said hello to all the staff and delivered their homemade treats.

This year, the staff at St. Mary’s Bank Credit Union had a surprise visit from the Wish children at their operations center as President/CEO Ronald Covey and Judi Window, a member of the Social Responsibility Committee, walked them around.

“So many of our staff have donated to Make-A-Wish through our United Way campaign at work that it was so special for our operations center staff to meet many of the children whose wishes we help grant,” Covey said.

The credit union gave them all a piggy bank and as they walked around many staff members had fun starting them off with their savings!

Many of the credit unions have watched several of the wish children grow up from young children to young adults with many dreams of their own to give back.

Wish Ambassador Samantha is a perfect example –she is one year away from being a registered nurse at Cheshire Medical Center. She visited three credit unions in Keene – Cheshire Health Federal Credit Union, Cheshire County Federal Credit Union and Precision Credit Union. “So many doctors and nurses helped me through my time of need that I knew it was what I wanted to do when I grew up. When Make-A-Wish granted my wish for a Hawaiian cruise, it only strengthened my decision as I realized how so many people made a difference in my life, just like the credit unions do every day,” said Samantha.

Lucy Descoteau and Pam Williams at St. Joseph Hospital Employees’ Credit Union have seen Anna and her dad for 11 years, starting at age 4. Anna is now a freshman in school and was so excited to talk about high school and her two new pets – geckos.

Continued on next page

C O M MU N I T Y I N V O LV E M E N T

CREDIT UNIONS OF RHODE ISLAND ‘STRIKE’ IT BIG FOR SPECIAL OLYMPICS RHODE ISLAND

Special Olympics Rhode Island Executive Director Dennis DeJesus (far right)

The team from Greenwood Credit Union claimed victory and won the trophy.

is all smiles for his team – Michael Lucca and Kevin Dexter, front, and Chris

From left to right with the Special Olympics Rhode Island athletes are Bryan

Lussier and Michael Bullock, back. Kevin bowled a turkey!

Irving, Will Thibodeau, Mike Aurecchia and Joe Lajoie. Athletes are from back to front Michael Bullock, Kevin Dexter and Michael Lucca.

The Credit Unions of Rhode Island’s annual “Strike for Gold” fundraising event for Special Olympics Rhode Island, held at the East Providence Lanes, was a magnificent success. Thirty teams representing 10 credit unions, Credit Union Direct, Special Olympics Rhode Island and the Cooperative Credit Union Association came together on March 23 for a bowling tournament that raised more than $22,500 for Special Olympics Rhode Island.

“We gather and celebrate our credit union philosophy of helping people by supporting our charitable partner, Special Olympics Rhode Island,” said David Dupéré, chairman of the Association’s Social Responsibility Committee and executive vice president/COO, Wave Federal Credit Union.

“Every year, we are so excited by the way our credit unions come together to support the amazing athletes as part of Special Olympics. This bowling tournament continues to be impressive nine years strong and all the credit union teams have a lot of fun and a great time for a worthy cause.”

Special Olympics Rhode Island Executive Director Dennis DeJesus thanked all the credit unions for their participation and in particular their volunteerism for the Summer Games. “It is through your generosity, kindness and everything that you all do for Special Olympics Rhode Island; we are so grateful,” DeJesus said. “I thank you all for supporting the greatest athletes in the world … our Special Olympics Rhode Island athletes. You make a difference in their lives every day.”

Association President Paul Gentile also added his special thanks to the 114 bowlers in attendance. “Special Olympics Rhode Island is a wonderful cause and the support that all of you are showing by bowling tonight and

raising funds is a true testament that we live by the principles of helping people,” Gentile said. He added, “I know this event can be very competitive and also a great night to have a lot of fun.”

The tournament competitions are always a major part of the evening as bowlers wait patiently to hear which teams and individual raise the most and the team that wins the coveted trophy. The top two teams were only separated by 18 pins. Greenwood Credit Union reclaimed victory and took home the tournament trophy. The team of Joe Lajoie, Will Thibodeau, Mike Aurecchia and Bryan Irving held an impressive three-string score of 1,853 with an average of 154. Navigant Credit Union’s Team of Gary Furtado, Randy Sacilotto, Lisa Bombadier and Sharon Abrahmson placed second with a score of 1,835 and an average of 152.9.

Just as important a win is the intense competition to see which teams raise the largest amount of money for the event. For the second year running, Pawtucket Credit Union’s team of John Jones, Brian Regan, Lean Thann and Leslie Sheffield raised $4,370. Rhode Island Credit Union’s team of Melissa Edwards, Kathy Guglietti, Nancy Zeppa and Jeff Olney placed second, raising $3,986.20. The largest amount raised by an individual for the second year in a row was Brian Regan from Pawtucket Credit Union with $3,050.

The fundraiser provided the opportunity to bring the credit union community together in an activity that featured some spirited and skilled competition but provided the opportunity for all, regardless of bowling ability, to have a good time.

MAKE-A-WISH® Continued from previous page The staff at Service Credit Union enjoys all the visits every year and is especially excited when they see Hannah’s family on the list as they have watched both Hannah and her brother grow up to become young responsible teens. Hannah, now 16, will soon be driving.

Wish children Hannah and Faith met with Triangle Credit Union President/ CEO Maurice Simard and Social Respon-

sibility Committee member Doug Taylor.

Simard was so impressed with the visits and said, “This is one of the most pleasurable parts of my job. It is an honor to meet these children. They have been faced with such adversity, but show such courage and an amazing outlook. They are an inspiration to us all.” Taylor took each child around to visit with members of the Triangle staff as each

child presented them with special treats and Faith handed out special cards of thanks that she made.

This year, Casey’s picture board sent a message that resonated with all the credit unions from every wish family who is part of MakeA-Wish New Hampshire. It was captioned “Memories!” – what all credit unions help families create with each wish granted. summer.2016 | centerpoint | 25

C R E D I T U N I O N P EO P L E St. Mary’s Credit Union Promotes Executives St. Mary’s Credit Union in Marlborough, MA, has promoted Larissa C. Thurston to chief operating officer, chief financial officer and senior vice president of finance, and Sarah A. Day to assistant vice president and commercial loan Larissa C. Thurston officer.

Thurston joined St. Mary’s Credit Union in 2014 as CFO and senior vice president of finance. Prior, she was a vice president at a commercial bank in southern New Hampshire. In her new role, she will also oversee the credit union’s operations, human resources, IT and marketing functions. She is certified by the National ACH Sarah A. Day Association as an Accredited ACH professional and is a member of the Fiserv Eastern Region User Group. She is also a member of the Institute of Managerial Accountants.

Day joined St. Mary’s Credit Union in 2010 as marketing manager. Prior, she had many years of financial services experience working for a Worcester bank. She joined the commercial lending team in 2013, where she specializes in commercial mortgages, vehicle and equipment lending and commercial lines of credit.

Greylock Federal Credit Union Promotes Wojtaszek and Bradford Greylock Federal Credit Union in Pittsfield, MA, announced the promotions of James H. Wojtaszek to senior vice president of innovation and business intelligence, and Shenna Bradford to assistant vice president of e-commerce and James H. Wojtaszek contact center manager.

In his role, Wojtaszek will be responsible for expanding the credit union’s management of data to drive decisions and bring innovative products to market faster. He has been with the credit union since 1992. In his previous role as vice president of marketing and public relations, he played an integral role in the growth of GreyShenna Bradford lock’s electronic services and the credit union’s strategic marketing and sales efforts.

Bradford joined the credit union in 2003 and has served as ecommerce and contact center manager since 2010. She will continue to manage those areas and is responsible for Greylock’s e-service platforms. She volunteers as a Financial Tools teacher with Habitat for Humanity.

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26 | centerpoint | summer.2016

C R E D I T U N I O N P EO P L E Three Promoted at Harvard University Employees Credit Union Harvard University Employees Credit Union in Cambridge, MA, announced several new promotions.

Peter Buchanan has been promoted to senior vice president of real estate and business lending. Buchanan previously served as vice president of real estate Peter Buchanan and has been with the credit union for more than 20 years.

John Degnan has been promoted to senior vice president of operations. Degnan previously served as vice president of operations. He has been with HUECU for nearly 20 years.

John Degnan Tom Murphy Tom Murphy has been promoted to senior vice president of student/alumni services and consumer lending. He previously served as vice president of consumer lending and has been with the credit union for more than four years.

Doyle Promoted to VP, Commercial Lending, at Jeanne D’Arc Credit Union Jeanne D’Arc Credit Union has promoted Kara Doyle to vice president of commercial lending.

With more than 20 years of experience in the financial industry, Doyle will now oversee all aspects of the commercial lending depart-

ment and lead the commercial lending team with an emphasis on professional development and team building.

She joined the Jeanne D’Arc team in 2003 as a residential/commercial loan originator, where she worked for seven years until moving up to assistant vice president of mortgage origination Kara Doyle and then to assistant vice president of commercial lending. Some of Doyle’s accomplishments at the credit union include creating a branch training program, developing and implementing a first-time homebuyer seminar, and implementation of an online residential lending system.

Benoit Named Vice President at Homefield Credit Union Having invested her time and talents to the credit union since 1998, Kelly Benoit has been promoted to the position of vice president of retail banking and marketing. “Kelly has been a model of growth from within, having grown from a purely administrative position to the enormously important role she has played over the last decade and most recently, in the area of the branding and marketing of the credit union,” President/CEO Lloyd Hamm said. “Her breadth of experience and team-oriented approach make her the perfect choice as Continued on next page

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summer.2016 | centerpoint | 27

C R E D I T U N I O N P EO P L E

Continued from previous page

we enter the next decade of challenges of the credit union.”

In her expanded role, Benoit will work with the executive team in an effort to hone the image of Homefield Credit Union through an even closer, more relevant connection to members and the community by providing essential and evolving products, services and technologies.

GFA Federal Credit Union’s Perry Promoted to VP/Real Estate Sales Development Officer GFA Federal Credit Union President/CEO Tina Sbrega announced the promotion of Ed Perry to vice president and real estate sales development officer.

Ed Perry Perry joined the GFA team in 2007 as branch manager and was later promoted to assistant vice president and branch manager. During his tenure, Perry doubled annual loan originations and often exceeded budget expectations at all branches he managed.

Perry’s responsibilities include helping to foster relationships with realtors and borrowers, He has more than 15 years of professional banking experience. He has specialized banking and credit union education through national renowned American Institute of Banking and the Center for Financial Training.

Service Credit Union Announces Recent Promotions Service Credit Union in Portsmouth, NH, announced the recent promotions of Dayna Gough to assistant vice president of education, Dennis Donnelly to assistant vice president of the contact center, Ryan Healey to assistant vice president of member services and Stephanie Kinnett to assistant vice president of regulatory compliance.

Gough has been employed with Service Credit Union since 2002 and has been the manager of business processes/education since 2011. She was previously the manager of business analysis from 2008 to 2011.

Donnelly was formerly the senior manager of the contact center and has been with the credit union for more than 10 years.

Healey has been employed with Service Credit Union since 2003 and has been working in banking and retail management since 1998.

He was previously the manager of quality assurance.

Kinnett has been employed at the credit union since August 2015 as a staff auditor. Prior to her employment at the credit union, Kinnett was a credit union examiner with the NCUA for over six years.

Hanscom Federal Credit Union Names Dunbar VP Mortgages, Promotes Rakiey Susan Dunbar has joined Hanscom Federal Credit Union as vice president of mortgages.

Most recently, Dunbar was vice president of lending at New England Teamsters FCU. She Susan Dunbar also has been assistant vice president of mortgages and a vice president of lending for RTN FCU, the lending manager for Saugus FCU and the director of loan operations for 28 | centerpoint | summer.2016

Members Mortgage Company.

“I am excited to be leading a strong team that makes a difference in members’ lives,” said Dunbar. “I’ve spent my entire career in credit unions. ... I strongly believe in the ‘people helping people’ philosophy, and Hanscom FCU is a great place to continue my work in the credit union movement.”

Joshua Rakiey was promoted to assistant vice president of mortgage sales for Hanscom Federal Credit Union. Rakiey joined Hanscom FCU in July 2009 as a mortgage loan officer. He quickly rose to senior mortgage loan officer and in July 2013, he was promoted to mortgage sales manager.

Rakiey received the President’s Circle award for sales success multiple times. In 2012, Hanscom Joshua Rakiey FCU staff chose him for the John P. Cushman Award, the highest individual honor at Hanscom FCU. In 2013, Rakiey was named a Rising Star by the Massachusetts Credit Union League, now known as the Cooperative Credit Union Association.

Tremont Credit Union President/ CEO Receives Massachusetts Bar Association President’s Award The Massachusetts Bar Association honored George G. Hardiman Esq. with the MBA President’s Award at its April MBA Annual Dinner for his contributions to the work of the MBA, George Hardiman Esq. Hardiman, an attorney with a litigation practice, was honored for his role in the MBA’s Section 35 program, launched this year by the MBA. While his work is often unheralded and behind the scenes, Hardiman’s career has been defined by a dedication to service – specifically, how lawyers can serve the greater good.

In 2014, Hardiman was named CEO and president of Tremont Credit Union in Braintree after volunteering and serving as chairman of the credit union’s board. For the past year, he has served on the Massachusetts Judicial Nominating Committee and the Public Education Nominating Committee. In addition, he has been a member of the Massachusetts Lawyer’s Weekly editorial board and the MassVentures board of directors.

Greylock Federal Credit Union’s Billow Recognized Joanne Billow, marketing services manager at Greylock Federal Credit Union and the Greylock Marketing Group in Pittsfield, MA, was recently presented with the Volunteer of the Year Award during a ceremony at the CUNA Marketing & Business Development Council Conference in Anaheim, CA. Joanne Billow As a member-led organization, the council relies on volunteers, and the award presented to Billow recognizes those contributions to the council. She was honored for her achievements in marketing and business development.

Billow has served on the Diamond Award judging team from 2012 to 2015 and is part of a Diamond Award-winning creative team.

C R E D I T U N I O N C A L E N DA R SPECIAL EVENTS

Richard Mahoney Charity Golf Tournament June 9 – Candia Woods Golf Links, Candia, NH Credit Unions of Rhode Island Charity Golf Tournament July 18 – Crestwood Country Club, Rehoboth, MA Massachusetts Credit Unions Charity Golf Tournament August 10 – Juniper Hills Golf Course, Northborough, MA Hike-The-Hill September 14–15 – Washington, DC

CONFERENCES AND CONVENTIONS Cooperative Credit Union Association Annual Meeting and Convention October 12–14, 2016 – Mohegan Sun, Uncasville, CT

SEMINARS AND SCHOOLS

Credit Union Employee Boot Camp September 14...................................... CCUA, Marlborough, MA November 22........................................CCUA, Marlborough, MA Exceptional Leadership Part II – June 7......................................CCUA, Marlborough, MA BSA Update September 20.................................... Angelica’s Middleton, MA November 15........................................CCUA, Marlborough, MA Consumer Lending Basics September 29.......................................CCUA, Marlborough, MA Developing Great Managers Part I – October 4; Part II – November 8; Part III – December 6.... ............................................................CCUA, Marlborough, MA

NETWORKS Compliance Network

WEBINARS

WEBINARS

Federal Government ACH Payments, Reclamations & Garnishments June 8

Product Terms Part 2: Establishing New Product & Service Controls August 3

Cyber Series: FFIEC Cyber Security Risk Assessments: Recent Findings & Recommended Actions June 9

15 Errors to Avoid When Conducting Internal Investigations August 4

Hiring in the Digital Age: What Every HR Manager Needs to Know about Social Media June 7

Comparing Regulation E Requirements with Visa & MasterCard Rules June 14 ACH Rules for Deceased Accountholders & Federal Government Payments June 16 The Growing Scope of Vendor Management: Business Continuity, Cyber Security, Contract Negotiation & More June 21 Privacy Notice Compliance: Content & Delivery June 22 Product Terms Part 1: Modifying Existing Product Terms & Fees, Including Timing, Content & Requirem June 22 Legal Aspects of HELOCs: Disclosures, Advertising, Termination, Credit Line Reduction & More June 23 Developing a Sound Appraisal Management Program June 28

Compliance Network Meetings Sponsored by: Macpage September 8......................................... CCUA, Marlborough, MA December 8.......................................... CCUA, Marlborough, MA

Understanding FCRA Permissible Purposes in Obtaining Credit Reports June 29

Finance Network

Treasury Services: New Delivery & Service Models for Cash Management July 6

Finance Network Meeting Sponsored by: UBS September 20 ......................................CCUA, Marlborough, MA December 7..........................................CCUA, Marlborough, MA

Financial Education Network Financial Education Network Meeting September 21....................................... CCUA, Marlborough, MA

HR Network HR Network Meeting September 1 ........................................ CCUA, Marlborough, MA December 1.......................................... CCUA, Marlborough, MA

Lending Network Lending Network Meetings September 27....................................... CCUA, Marlborough, MA November 9.......................................... CCUA, Marlborough, MA

Marketing & Business Development Network Marketing & Business Development Network Meetings Sponsored by: Synergent June 23................................................ CCUA, Marlborough, MA September 22....................................... CCUA, Marlborough, MA December 15........................................ CCUA, Marlborough, MA

Training Network October 26............................................ CCUA, Marlborough, MA

CHAPTER MEETINGS Tri-County North Chapter June 14.................................................. Anthony’s, Malden, MA

Metro Boston Chapter June 15...........................................The Stockyard, Brighton, MA

Your Borrower Has Died: Actions to Take, Mistakes to Avoid July 7 Director Series: Board Oversight & Responsibility for ACH Risk July 12 Manufactured & Mobile Home Lending Standards & Eligibility: Origination, Underwriting & Loan Closing July 13 Call Report Preparation for New Preparers & Reviewers July 14 Debt Collection Series: Advanced Collection Concepts, Compliance & Risks July 19 Analyzing & Managing Escrow Accounts for Overages, Deficiencies & Delinquencies July 20 Countdown to Same-Day ACH: Deadline September 23, 2016 July 21 Frontline Series: Risks & Precautions for Endorsements & other Negotiable Instruments July 26 Understanding Letters of Credit: Rules, Responsibilities & Liabilities July 27

Overdraft Outlook: Litigation Lessons, Avoiding Violations & Best Practices July 28

E-mail Risks, Rules, Records & Regulations August 9 Legally Handling ATM & Debit Card Claims Under Regulation E August 10 Saving for Education: Coverdell & College Savings Plans August 11 The Application Process for the New Mortgage Lender: Mortgage Application 1003 Line-by-Line August 16 Quarterly Supervisory Committee Series: Internal Controls & Due Diligence: The Supervisory Committee August 17 Lending Series: Consumer Loan Documentation August 18 Complying with Final Military Lending Act Rule Changes Effective October 3, 2016 August 23 Audit Compliance Series: Auditing for BSA Compliance August 24 Frontline Series: Essential Compliance Regulations for the Frontline August 30 IRA Conversions & Recharacterizations: Understanding Requirements & Avoiding Errors August 31 Financial Literacy Part 1: Understanding the NCUA Regulation & the 7 Critical Risk Areas Directors September 7 Lending Series: Writing Effective Credit Memos & Loan Narratives September 8 Navigating Compliance Issues for Promotions, Bonuses, Contests & Sweepstakes September 13 HMDA Roadmap Part 1: Impact, Important Changes & Implementation Considerations for Lenders September 19 Director Series: Director & Officer Liability: Rules, Risks & Trends September 20 ACH for the Frontline September 21 Debt Collection Series: Best Practices for Garnishments & Levies: Getting It Right!

September 22 Cyber Series: Mobile Remote Deposit Strategies: Technology, Deployment Models & Risks September 27 Maximizing LinkedIn to Build a “Social Selling” Culture September 29

Please visit the Cooperative Credit Union Association’s website for additional calendar events, webinars, meetings dates and times. www.ccuassociation.org.

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The Value of Partnership Palisades Credit Union in Pearl River, NY wanted to maximize their core processing capabilities while increasing efficiencies. Partnering with Synergent’s team of experts provided the technology to expand their offerings.

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Return on Partnership Three years after a core processing conversion with Synergent, HRCU’s management team is seeing trends in operational efficiencies, membership growth and mobile banking usage.

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