Presented By
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GNECUS: A DAY OF EXPLORING, LEARNING AND NETWORKING It is my pleasure to welcome you to the Great New England Credit Union Show, now in its ninth year. Credit union executives look forward to this annual event to take advantage of the opportunities available from an impressive group of more than eighty vendors. As the day unfolds, you’ll find an abundance of valuable information on the latest and greatest products, technology and services available for your credit union. The education sessions are tailored to provide thought-provoking insight with ideas to operate your financial cooperative and explore the many ways your peers are Paul Gentile President/CEO Cooperative Credit Union Association
managing today’s challenges within the credit union industry. This one-of-a-kind occasion takes center stage with high-quality service providers that will showcase their latest solutions to better serve your members. Throughout the day, you can evaluate them and possibly even consider a decision that will move your credit union forward onto the road of success. Remember, this show isn’t about “selling” credit unions; rather, it’s about getting educated and taking away the knowledge needed to improve the service experience for members. After all, education is a core component of the Great New England Credit Union Show, so be ready to hear a line-up of dynamic speakers eager to ignite your imagination, fuel your thinking and generate a conversation that can last for days. Be sure to ask questions and above all, share your thoughts. And finally, The Great New England Credit Union Show is all about people. Don’t miss out on the opportunity for networking as you catch up with old friends or begin a new friendship or two with the credit union professionals gathered from throughout New England. Welcome to the Great New England Credit Union Show!
Paul Gentile President/CEO Cooperative Credit Union Association
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SCHEDULE AT A GLANCE 9:00 A.M. Exhibit Hall & Continental
PLATINUM SPONSOR
GOLD SPONSORS
Breakfast Open
9:00 A.M. SBA Meeting
10:00 A.M. Concurrent Seminars
11:15 A.M. Concurrent Seminars
12:00 P.M. Buffet Lunch
12:00 P.M. Leadership Luncheon (by invitation)
SILVER SPONSORS
1:30 P.M. Concurrent Seminars
2:45 P.M.
BRONZE SPONSOR
Concurrent Seminars
3:30 P.M.
Supporting SPONSORS
Raffle Announcements
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AGENDA 9:00 A.M. EXHIBIT HALL OPENS
Achieving Growth with MarTech –
Colonial Room Presented by: Nick Chasse, Vice President, Business Development, Synergent
9:00 A.M. – 10:00 A.M. SBA Meeting – Seminar Room
Join the SBA offices from MA, NH & RI to learn about SBA loan program updates to help you grow customers, member business loans and profitability.
9:30 A.M. – 9:50 A.M. ROCKET SESSION How your CU’s Policies and Procedures are Hurting Staff Productivity and Eating into Revenue Growth
Nick Chasse
(MarTech). Effectively driving your credit union forward means implementing a formula for growth that sets your goals, strategy, and execution plan not just in your marketing department, but throughout your organization. Join our team of Synergent experts to learn how to most efficiently leverage your data using the latest MarTech tools, including transactional data mining, omni-channel campaigns, and targeted marketing.
Location – Booth #180 Presented by: SilverCloud, Inc.
Join us to learn how your policy and procedure manuals are setting your financial institution back. We will look at real industry case studies and discuss this pervasive industry problem, plus offer solutions for turning a productivity and revenue killer into a productivity and revenue driver. • Why your current policies, procedures and product information are ruining employee effectiveness and, in turn, the customer experience • How to re-invent your policies, procedures and product information so that you can free up as much as 60% of your managers’, training and subject matter experts’ time • How to decrease employee turnover and improve your bottom line
10:00 A.M. – 10:45 A.M. CONCURRENT SESSIONS
Cybersecurity Implications for Risk Management and FFIEC Compliance – Seminar Room Presented by: John Linkous, Advisor, EiQ Networks
In this session, we will dig into the cybersecurity landscape and new types of threats that credit unions and mortgage service companies need to be aware of to protect IT assets, member data, and avoid becoming a victim of financial theft. We will also discuss various options available to credit unions and the financial services industry to mitigate the risk of a data breach. This session will identify what credit unions need to do to comply with FFIEC as it relates to security monitoring, vulnerability management, and patch management. A customer of EiQ will discuss how they are able to meet FFIEC regulations by implementing an affordable security monitoring and vulnerability management program. John Linkous
Creating a Culture of Innovation to Grow Your Financial Institution
Jay Tuli
– Cotillion Room Presented by: Jay Tuli, Founder of ZRent and SVP of Retail Banking & Residential Lending at Leader Bank
Hear Leader Bank’s Jay Tuli (SVP of Residential and Retail Banking) talk about the importance of maintaining an entrepreneurial culture within your bank to drive innovative products and solutions to your customers. Founded in 2002, Leader Bank has grown from a de novo institution to $1.2 Billion in assets, consistently ranking as one of Massachusetts’s most profitable banks. Leader Bank has grown its deposit base at annual rate of 29% over the last 5 years through the introduction of several innovative programs, such as Zeugma Rewards – a loyalty checking and savings account, and Zrent (www.zrent.net) – an online rent collection tool for landlords to eliminate paper rent checks. In the past 18 months, Leader Bank has used ZRent to acquire over 100 new checking account relationships and $2MM+ in Landlord deposits. ZRent is now being licensed to other community banks to help attract property owners and business deposits to the respective institutions.
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Growth strategies that include core integration and maximizing your marketing dollars are dependent upon Marketing Technology
The Impact of Digital Innovation on the Member Experience: Leveraging Your Network to Deliver Competitive Advantage – Directors Room Aaron Baker
Presented by: Aaron Baker, Corporate Vice President, EarthLink Business
Financial services are evolving rapidly. Upstart digital companies and cloud applications are reshaping customer expectations. To retain their member experience advantage, credit unions are innovating, too. Though many don’t realize, their network may be stifling their efforts. In this session you’ll learn: • How the network impacts digital innovation • Key challenges (performance, reliability, visibility, control, security, agility, cost) • How a new technology, SD-WAN, can empower you to remain out-front
How Will New Accounting Rules Change the Way Your Credit Union Operates?
10:50 A.M. – 11:10 A.M. ROCKET SESSION Building an Emotional Brand Advantage for Your Credit Union
Location – Booth #270 Presented by: Glenn Van Deusen, Founder and President of Van Deusen Levitt & Associates (VDLA).
Presented by: John J. Leonard, CPA, MBA, Member of the Firm, Wolf & Company, P.C.
Transformational Growth – Building Stronger More Profitable Relationships Presented by: Tom Long, Founder & Principal, The Long Group
What’s New at CCUA? New Product Offerings and Collaborative Efforts
• Use data analytics to attract more members • Identify the emotional triggers that drive cross-selling and member loyalty • Reorient your marketing programs to be more efficient and effective
11:15 A.M. – 12:00 P.M. CONCURRENT SESSIONS – Directors Room
For nearly a quarter of a century, The Long Group has been analyzing the association between relationship banking and financial performance. The outcome of this analysis reveals that a relationship banking focus drives profits. In a thin margin business, learn how leveraging customer intelligence will improve your marketing ROI and launch your growth strategy. This thought provoking presentation will show you how to unlock the opportunities in your member file, cultivate a relationship banking advantage and secure the future of your credit union.
Same Day Origination: Decisions, Decisions – Colonial Room
Presented by: Sean Carter, AAP, NCP, President & CEO, NEACH Sean Carter
John J. Leonard
Historically, new accounting rules have impacted the financial statements and the way certain transactions are accounted for. In recent years, the accounting standards are getting more complex and will begin to impact operational decisions within community financial institutions. In this session, we will guide you through some significant new accounting rules and how their implementation will impact the operations of your credit union. From human resources to facilities to ALCO strategies, are you prepared for the new rules? Attendees of this presentation will receive: • High level overview of significant new accounting rules, including revenue recognition, leases, financial instruments and allowance for loan losses • Better understanding of how the rules will impact your institution outside of the accounting area • Key operational issues to think about as you prepare to implement the new rules • How you should be preparing for the new rules
The presentation will reveal actual experience from some of the largest credit unions in the country. During this lively discussion, you will learn how to:
Tom Long
– Seminar Room
Phase 1 of NACHA’s Same Day ACH Rule has been implemented and all signs indicate it was a success. Some credit unions have even found new and interesting Use Cases for Same Day ACH that both drive revenue and reduce expenses. If your credit union hasn’t thought about how Same Day ACH can be used to drive revenue and reduce expenses it’s not too late. This session will explore the factors you should consider when deciding whether to originate Same Day transactions. The speaker will also address operation and risk issues as well as sound business cases that credit unions can consider. Credit unions of all sizes will benefit from this session.
– Cotillion Room
Presented by: The Cooperative Credit Union Association Want to know what’s new and exciting at the Cooperative Credit Union Association? At this informative session, a variety of team members from CCUA will update attendees on the latest offerings from our vendor partners, including an innovative new home improvement loan program to help drive loan volume, an update on Member Close including the revamped Loan Guarantee Program, and more offerings. On the core services side, you will learn about how the Association is driving collaboration among credit unions to ultimately drive down costs and bring efficiency to core operational areas.
12:00 P.M. BUFFET LUNCH - COURTYARD 12:00 P.M. – 1:15 P.M. LEADERSHIP LUNCHEON (BY INVITATION ONLY) – Grand Ballroom
Keynote Speaker: Dan Smith, Assistant Director, Office of Financial Institutions and Business Liaison of the Consumer Financial Protection Bureau Dan Smith joined the CFPB in 2013 as the first Assistant Director for the newly-created Office of Financial Institutions. Mr. Smith previously served as the Director for Industry and State Relations at Freddie Mac. Prior to working at Freddie Mac, Mr. Smith represented Fortune 500 companies Dan Smith
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AGENDA
CONTINUED
as Vice President at Dehart and Darr Associates for 15 years. Mr. Smith is a leading authority on state legislative process and has an in depth knowledge of consumer protection laws and regulations in the areas of foreclosure prevention, mortgage and banking related issues, privacy, direct marketing, and publishing. Mr. Smith received a Master’s in Business Administration and a B.A. in Political Science from Mount Saint Mary’s University.
expected. Additionally, credit unions should also anticipate impacts to technology expenses, resources and capital. During the session, Courtney dives into the topic of CECL Implementation while focusing on: • What type of data is needed for CECL Implementation? • What methodology works best for you? • What will auditors and examiners look for on day one? • How to find value beyond CECL compliance?
1:30 P.M. – 2:15 P.M. CONCURRENT SESSIONS
Presented by: Nathaniel C. Gravel, Vice President of Information Security & IT, and Michael Kannan, Senior Security Consultant, GraVoc Associates, Inc.
Make a Booming Echo With Your Credit Union – Colonial Room
Presented by: Olivier F. Raoust, Sr. , Chief Brand Strategist/Chief Creative Director and Oliver Raoust Juli Ann Lawrence, Chief Strategic Officer, Raoust+Partners The Echo Project: How Member Feedback Loops equal actionable analyses and a plan of attack using smart creative and marketing strategies. The current challenges of many credit unions today to stay in tune with current and future members is shifting in tandem with the adoption of new digital channels. Now is the time to adopt new pragmatic methods to establish and maintain communication strategies that will assist you in achieving your emerging mission. We will discuss new methods to establish and maintain active member feedback loops for each channel utilized by your credit union to retain and gain healthy and strong linkage with both consumers and small business owners.
According to some studies, the average time it takes for organizations to discover a breach is almost 150 days. Fortunately, there are many ways to improve your organization’s ability to detect and respond to breach attempts. And some of them are free. This session will demonstrate how your organization can Michael Kannan leverage built-in tools from Microsoft to protect, detect, and respond to cyberattacks and insider threats. In particular, we will show how to use a combination of Microsoft’s Windows Event Forwarding (WEF), Enhanced Mitigation Experience Toolkit (EMET), PowerShell, Local Administration Password Solution (LAPS), and Group Policy Objects (GPOs) to defend against and contain malicious activity on your organization’s local area network Nathaniel Gravel
IT Maturity – Is your IT a Strategic Business Enabler? – Cotillion Room
Making the Most of Your CECL Implementation – Seminar Room
Courtney Collier
Presented by: Courtney Collier, Product Manager, Analytics Products, CU Direct
Big challenges are ahead for credit unions as they begin to prepare for the new CECL standard which calls for life of loan loss estimates, instead of today’s incurred loss methodology. Significant impacts to reserve amounts are
Improving Network Security… For Free – Directors Room
Presented by: Trent Henson, Chief Technology Officer, Pure IT Credit Union Services This is a session designed for CEO’s, Executives, and IT leaders. Is your IT department continuously busy, loaded down with projects and yet key strategic projects that could really help your CU are not being accomplished nor discussed? Many IT leaders and Executives feel this way yet it is extremely difficult to find the path forward. In this session, Pure IT Credit Union Services will discuss Trent Henson
2:20 P.M. – 2:40 A.M. ROCKET SESSION How your CU’s Policies and Procedures are Hurting Staff Productivity and Eating into Revenue Growth Location – Grand Ballroom Presented by: SilverCloud, Inc.
Join us to learn how your policy and procedure manuals are setting your financial institution back. We will look at real industry case studies and discuss this pervasive industry problem, plus offer solutions for turning a productivity and revenue killer into a productivity and revenue driver. • Why your current policies, procedures and product information are ruining employee effectiveness and, in turn, the customer experience
• How to re-invent your policies, procedures • How to decrease employee turnover and and product information so that you can improve your bottom line free up as much as 60% of your managers’, training and subject matter experts’ time
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AGENDA
CONTINUED
IT maturity from a Gartner Infrastructure and Operations model perspective. This model assesses the maturity of the People, Process, Technology, and Business Management of your environment. The results give you a roadmap to move the organization forward to more efficient economics, quality of service, agility, customer satisfaction, and business contribution. It is possible for IT to provide direct service and enablement of the larger CU’s needs and business goals. We’ll share some examples of how CU’s are changing technology from just a cost center to a driver of the Credit Union’s growth and business goals.
2:45 P.M. – 3:30 P.M. CONCURRENT SESSIONS
Emerging Opportunities in Financing for Solar – Cotillion Room
Presented by: TJ Caveney CEO, Abdu Elrefaiy CRO & Chris Buchanan CMO, NRGTree TJ Caveney
Abdu Elrefairy
What You Need To Know About HMDA Changes Today And In The Future
– Colonial Room Presented by: Robert Harrison, J.D. Regulatory Compliance Consultant at CLA Bankers Advisory Robert Harrison
This seminar covers the final rule revising HMDA reporting and data collection procedures, and will help highlight operation issues the changes present. The material will include the timeline of effective dates and will also list key changes affecting whether an institution is required to collect and report. Additionally, we will explore the new data collection requirements and how current data collection requirements are modified. We will also discuss certain exceptions applicable to small producers.
Chris Buchanan
Solar power is growing at an impressive rate, and credit unions have the opportunity to take full advantage of this thriving industry. More than 30 million homes across the country are eligible for solar, and that number is projected to grow even more. However, three of the biggest variables that hold homeowners back are access to trusted financing options, finding reputable solar installers, and dedicating the time needed to research each part of the process. The Own My Solar platform from NRGTree aims to eliminate these uncertainties for your members while growing your lending portfolio. Please join us for a demonstration of the added value we can offer your members while placing your loan options at the point of sale.
EFT 101 – Debit PIN Network Basics – Seminar Room Presented by: Joe Woods, CUDE, Vice President, Sales & Relationship Management, CU24
Basics of how PIN networks operate, why ATM & POS transactions route the way they do and how to maximize debit program income. In addition, we will touch on how government regulations and merchant pressure affects the payment landscape.
Joe Woods
Make your Regulators Happy with Credit Risk Management – Directors Room Presented by: Peter Cherpack, Partner and EVP, Ardmore Banking Advisors, Inc.
WIN $500 CASH
by visiting with some of our vendors - drawing held on the show floor at 3:30 P.M.
GRAND PRIZE RAFFLE SPONSORED BY
As many Credit Unions look to expand their lending capabilities, it is important for them to better understand the regulatory scrutiny that will come with that expansion. Several key best practices have evolved for the smaller financial institutions, and they need to be incorporated into the fabric of a growing lending culture. Learn about concepts like “Sensitivity Stress Testing”, “Criteria for Commercial Risk Ratings” and “Concentration Management” and how and why to apply them in your institution.
3:30 P.M. RAFFLE WINNER ANNOUNCEMENTS – Exhibit Hall The Warren Group is not liable for giveaways provided by or raffled off by show exhibitors.
3:45 P.M. EXHIBIT HALL CLOSES 10
THE WARREN GROUP
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FLOOR PLAN & RAFFLE PRIZES Company
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Booth #
Raffle Prize
Company
Alkami Technology
830
Macpage LLC
Allanach/Mortgage Group Corporation
820
Magee Company
Ardmore Banking Advisors
Booth #
Raffle Prize
70 10 & 20
MagTek
450
60
Members Insurance Agency, LLC
120
Balance Sheet Solutions
390
Members Mortgage
780
Chromebook
BranchServ
170
NEACH
350
2 $100 AMEX Gift Cards
Buckley Technology Group
410
NEACH Payments Group
290
2 $100 AMEX Gift Cards
NES Group
520
Amazon Echo Dot & Bluetooth Speaker
CastleHill Managed Risk Solutions
710
3 Cleveland 588 Wedges
Cathedral Corporation
210
Gift Card
CCUA
130
CliftonLarsonAllen LLP
540
Coastal Outsourced Solutions
New England College of Business
50
New England Design Associates
480
New England Money Handling Systems Inc
500
FitBit Flex 2
610
$250 Visa Gift Card
Norcom Mortgage
590
COCC
620
Amazon Tap
NRGTree
630
CO-OP Financial Services
190
$100 Visa Gift Card
OM Financial Group
660
Crescent Mortgage
460
Open Lending, LLC
400
CU Direct
310
Partners Benefit Group
110
CU Members Mortgage
680
Priority Funding LLC
240
CU24
550
PRO Found Recovery Solutions
640
CUAlliance
260
PSCU
470
Cummins Allison
360
$100 AMEX Gift Card
Pure IT Credit Union Services
750
Amazon Dot, Video/Picture Quadcopter
CUNA Mutual Group
100
Bose Soundlink
QwickRate
220
$100 cash
Customized Service Concepts
230
Raoust+Partners
80
Datawatch
700
Red Hawk Fire & Security
720
$50.00 gift card
EarthLink (Windstream)
340
ReliaMax
560
eDOC Innovations
790
Fitbit Charge Wireless Activity Wristband (size large)
EiQ Networks Inc.
760
Route 66 Extended Warranty
200
Giant Bear and $50 Gift Card
Apple TV
$50.00 Visa Gift Card
Red Sox Tickets
Elan Financial Services
30
Sage Data Security
300
Enterprise Car Sales
730
Security Management Partners
740
Financial Northeastern Companies
770
$100 American Express giftcard
SHAZAM
600
Shoreline, a Gemalto Company
810
GraVoc Associates, Inc.
250
$100 Amazon Gift Card
SilverCloud Incorporated
180
2 $100 gift cards for raffle
GreenPath Financial Wellness
420
$50 Visa Gift Card
Solidus
160
2 $100 American Express Gift Cards
GT Reilly &Company
430
Student Choice
650
Backpack
IMM
380
690
Kindle Fire
IMS, Inc.
370
Indirect Auto Solutions
320
Innovative Business Systems, Inc.
800
Lee & Mason Financial Services, Inc.
840
LendKey Technologies, Inc.
150
Lighthouse Payment Services, Inc.
490
Loomis
570
Amazon Gift Cards
Sunrise Credit Services $100 Gift Card
Synergent
Garmin Vivosmart HR Activity Tracker
Systems Engineering
530
The Long Group
510
The Warren Group
330
Travelers Insurance
40
Van Deusen & Levitt
270
Winbrook
140
$100 Master Gift Card
670 & 580
Wolf & Company
90
ZRent
440
$50 gift card
iPad pro
Google Home
home maintenance kit
4.27.17
4.27.17
10 & 20 Magee Company
30 Elan Financial Services 40 Travelers Insurance 50 New England College of Business 60 Ardmore Banking Advisors
70 Macpage LLC
80 Raoust + Partners
90 Wolf & Company
840 820 830 Lee & Mason Allanach/Mortgage Financial Alkami Technology Group Corporation Services, Inc
750 660 Pure IT Credit OM Financial Union Services Group
740 650 Security Management Student Choice Partners 730 Enterprise Car Sales
720 Red Hawk Fire & Security
640 PRO Found Recovery Solutions
810 Shoreline, a Gemalto Company
800 Innovative Business Systems, Inc.
570 Loomis
500 New England Money Handling Systems Inc
560 ReliaMax
490 Lighthouse Payment Services, Inc.
550 CU24
480 New England Design Associates
790 eDOC Innovations
780 Members Mortgage
430 GT Reilly & Company
340 EarthLink (Windstream)
420 GreenPath Financial Wellness
330 The Warren Group
410 Buckley Technology Group
320 Indirect Auto Solutions
400 Open Lending, LLC
630 NRGTree
770 760 Financial Northeastern EiQ Networks Inc. Companies
COFFEE, DESSERTS AND REFRESHMENT
850 LSC
250 GraVoc Associates, Inc.
240 Priority Funding LLC
310 CU Direct
230 Customized Service Concepts
710 CastleHill Managed Risk Solutions
620 COCC
700 Datawatch
610 Coastal Outsourced Solutions
690 Sunrise Credit Services
600 SHAZAM
680 CU Members Mortgage
590 Norcom Mortgage
540 Clifton Larson Allen LLP
670 & 580 Synergent
100 CUNA Mutual Group
110 Partners Benefit Group
470 PSCU
390 Balance Sheet Solutions
300 Sage Data Security
380 IMM
290 NEACH Payments Group
370 IMS, Inc.
280 NAVCO
530 Systems Engineering
460 Crescent Mortgage
520 NES Group
450 MagTek
360 Cummins Allison
270 Van Deusen & Levitt
510 The Long Group
440 ZRent
350 NEACH
260 CUAlliance
120 MemberClose
130 CCUA
140 Winbrook
150 LendKey Technologies, Inc.
160 Solidus
220 QwickRate
210 Cathedral Corporation 200 Route 66 Extended Warranty 190 CO-OP Financial Services
180 SilverCloud Incorporated
170 BranchServ
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SPONSOR PROFILES PLATINUM SPONSOR Synergent is committed to promoting the growth of credit unions through service excellence in the delivery of quality products and services. A subsidiary of the Maine Credit Union League, Synergent offers credit unions in New England and New York access to Symitar’s Episys Core Processing in a service bureau environment. Our Technology Services, Payment Services, and Direct Marketing Services divisions provide the most accessible, integrated solutions in the industry that include the latest in mobile payments and increase marketing return on investment through member data mining. For more information about Synergent and its services, visit www.synergentcorp.com.
GOLD SPONSORS For over 25 years, Ardmore Banking Advisors has provided professional and independent services to financial institutions seeking to mitigate risk and attracting and manage the highest quality assets. In that time, we have developed methodologies and solutions to implement cost-effective consulting, advisory and technological credit risk management to solve problems, exceed regulatory requirements and benefit shareholders by contributing to the institution’s overall strength. Our team, made up of former C-Level bankers and regulators, possesses the expertise that can only be gained from hands-on experience in the financial services industry, which is applied to our three main offerings: • Onsite & Remote Loan Review Services • Credit Risk Consulting • Automated Credit Reporting & Analytics • Stress Testing and CECL Ready ALLL Automation CLA is a professional services firm delivering integrated wealth advisory, outsourcing, and public accounting capabilities to help enhance our clients’ enterprise value and assist them in growing and managing their related personal assets — all the way from startup to succession and beyond. Our professionals are immersed in the industries they serve and have deep knowledge of their operating and regulatory environments. With more than 5,000 people, more than 100 U.S. locations, and a global affiliation, we bring a wide array of solutions to help clients in all markets, foreign and domestic. For more information visit CLAconnect.com. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor. COCC is the fastest growing financial data processing company in the United States and recognized as a leader in delivering innovation and quality service to financial institutions. Launched in 1967, COCC was founded by its clients. This unique cooperative structure has set COCC apart from the competition and is one of the driving forces behind our success. COCC thrives with its highly flexible, fully-integrated core technology services, solid client ratings and frequent, meaningful exchanges with clients. At COCC, collaboration with clients yields success. For more information, please visit www.cocc.com. CO-OP Financial Services is a financial technology and payments company that supports 3,500 credit unions and 60 million members by providing a cutting-edge suite of customizable tools and services. The company was the first in its industry to merge purpose, innovation and technology to help credit unions advance the industry mission of people helping people. Visit www.co-opfs.org. Established in 1994, CU Direct Corporation is the credit union industry’s foremost provider of leading lending solutions. Through its CUDL, Lending Insights, OnSpot Financing, Vero and Lending 360 brands, CU Direct Corp. offers a diverse, extensive library of products and services designed to help credit unions advance their lending programs and achieve overall portfolio success. For more information about CU Direct Corporation’s brands and full range of best-in-class lending products and services visit www.cudirect.com. 14
GOLD SPONSORS continued The CU24 Alliance is comprised of the largest credit union-owned ATM and POS network, including access to the most surcharge-free ATMs in the nation. CU24 offers a range of payment-related programs and services that can be tailored to the objectives of individual credit unions to meet the demands of an ever-changing financial services industry. At the CU24 Alliance we are committed to providing the expertise and services credit unions need to compete and improve their members’ lives. For more information, visit CU24.com. EarthLink is a leading network services provider dedicated to delivering engaging customer experiences in a cloud connected world. We help thousands of multi-location businesses optimize application performance and deliver secure, reliable connectivity in the cloud. Our solutions for SD-WAN, cloud and hybrid networking, security and voice/UC provide the cost-effective performance and agility to enable IT transformation and innovations including unified commerce and the Internet of things. We operate a nationwide network spanning 29,000+ fiber route miles, with 90 metro fiber rings and secure data centers providing the ubiquitous coverage required to serve customers anytime, anywhere via any device. To learn why thousands of specialty retailers, restaurants, franchisors, financial institutions, healthcare providers, professional service firms, governments, residential consumers and other carriers choose to connect with us, visit www.earthlink.com. EiQ, a pioneer in hybrid security as a service, is transforming how mid-market organizations build enterprise-class security programs. Acting as an extension of our customers’ IT teams, EiQ provides continuous security operations based on best-of-breed technology at a fraction of the cost of alternative solutions. EiQ is a trusted advisor to organizations that need to improve their IT security and compliance posture and protect against cyber threats and vulnerabilities. For more information, visit: https://www. eiqnetworks.com. GraVoc Associates, Inc. is a family-owned and operated consulting firm located in Peabody, MA. The company is comprised of four practices, one of which is dedicated entirely to information security for community banks and credit unions throughout New England. Originally formed out of a demand for Y2K risk assessment and auditing services, GraVoc’s information security practice has since expanded to address three principal functions within the financial services industry: risk management and compliance, IT assurance, and IT audit. www.gravoc.com The Long Group is an industry thought leader in assisting the banking and insurance sectors in improving market share and earnings. For over 20 years The Long Group has been building benchmarks for performance and providing strategic insights, analytics and guidance. The Long Group’s suite of trademarked services allows financial institutions to drive revenue, control costs and improve performance. www.longgrouponline.com
Macpage LLC provides integrated audit, consulting and tax services to approximately 80 credit unions throughout the Northeast. We have worked with credit unions for over 30 years, and understand how important it is for credit unions to engage firms who thoroughly understand the industry and who can tailor services to meet their specific needs. Our services include financial statement audits, 401(k) audits, internal audits, risk assessments, regulatory compliance, IT general controls reviews and service organization control (SOC) exams. Our integrated team approach values your time and gives you access to the broadest range of Macpage expertise. Please visit macpage.com for more information. 15
SPONSOR PROFILES
CONTINUED
GOLD SPONSORS continued NEACH is committed to educating our members to successfully originate and receive ACH transactions. Our staff of Accredited ACH Professionals provides the expertise, tools, and resources you need to navigate and utilize the ACH Network to increase revenue and enhance member services. As a non-profit association, we subscribe to a genuine member focus of people helping people, our goal is to serve our members. No matter your size, as a NEACH member, you matter. As a direct, voting member of the National ACH Association (NACHA), we solicit member feedback prior to voting on amendments to NACHA Operating Rules to ensure your specific needs and concerns are heard. www.neach.org Solar power is growing at an impressive rate, and credit unions have the opportunity to take full advantage of this thriving industry. More than 30 million homes across the country are eligible for solar, and that number is projected to grow even more. However, three of the biggest variables that hold homeowners back are access to trusted financing options, finding reputable solar installers, and dedicating the time needed to research each part of the process. The Own My Solar platform from NRGTree aims to eliminate these uncertainties for your members while growing your lending portfolio. Please join us for a demonstration of the added value we can offer your members while placing your loan options at the point of sale. www.nrgtree.com We believe in the CU philosophy of people first, believe quality service is important, and know our IT services are tools to help accomplish and propel your CU mission of serving members. With CU regulations, 24/7/365 services, and increasing needs of members there is a constant requirement to update Information Technology (IT) systems for security, compliance, performance, and to ensure they are supporting and enabling your CU mission. Pure IT Credit Union Services partners with Credit Unions to evaluate IT maturity and implement technologies that help a Credit Union focus where it needs to – on it’s members. For more than 21 years Raoust+Partners has been working exclusively with credit unions all across the US. It is our business—our passion—to guide your credit union and define exactly who you are in your community and engage your members at every touch point. We know from experience that every credit union has a story. A set of core beliefs, a value proposition. And for most, the telling of that story is a critical part of creating and strengthening that all-important relationship with members. We call this “building the foundation.” It is from this solid platform that you can continue to connect more strongly with prospective and current members, promoting and strengthening your truth as you become your members’ complete financial resource. Simply stated, we assist you in bringing your brand presence to life. Our omni-channel approach will strengthen strategic, consistent core value messages. More importantly, we build a member experience that translates into powerful, long-lasting relationships which yield powerful results to your bottom line. Portsmouth, NH-based SilverCloud is the self-service solution for premier banks and credit unions. Successful financial institutions utilize SilverCloud to improve service and increase productivity leading to higher growth. SilverCloud delivers easy-to-launch solutions that unify employee and digital service channels with consistent and accurate information. SilverCloud clients are more competitive, experience greater operational efficiency, and are more compliant – all through financial institution-focused SaaS tools including procedure and content services. For more information, visit www.silvercloudinc.com.
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SPONSOR PROFILES
CONTINUED
GOLD SPONSORS continued Wolf & Company’s financial institution practice is one of the largest in the Northeast, providing assurance, tax, risk management, and business consulting services to more than 200 institutions. With a century of experience in financial institutions, we pride ourselves on unparalleled client service that includes direct involvement from our senior management combined with responsive service from our multi-disciplinary team. Our clients represent financial institutions from denovo community banks to large regional institutions facing unprecedented regulatory scrutiny. Through our collaborative service strategy, we understand our clients’ challenges and opportunities and work with them to achieve their business goals while navigating potential obstacles. www.wolfandco.com ZRent (www.zrent.net) is an independent division of Leader Bank, which licenses its innovative rent collection technology to community banks in order to attract and retain property owners as clients. Leader Bank, founded in 2002 as a de novo bank, is now a $1.2 Billion nationally chartered institution with seven full-service branches in the greater Boston area and consistently ranked as one of Massachusetts’s most profitable banks. Leader Bank has grown its deposit base at annual rate of 29% over the last 5 years through the introduction of several innovative programs, such as Zeugma Rewards – a loyalty checking and savings account, and Zrent (www.zrent.net) – an online rent collection tool for landlords to eliminate paper rent checks. In the past 18 months, Leader Bank has used ZRent to acquire hundreds of new checking account relationships and grown its Landlord deposits.
ROCKET SPONSOR Van Deusen & Levitt Associates (VDLA) was founded by experts from the world’s largest branding and communications agencies. Our passion is helping organizations realize the full potential of their brands so they can achieve their business goals. Our extensive brand strategy and design work in financial services and experience in multiple other industries (consumer, hospitality, technology, etc.) provides fresh perspective and insights that single-industry agencies can’t match. We know that great brands create a strong emotional connection within an organization and with external audiences. Using a fact-based approach, we reveal not just WHAT people think and HOW they act – but WHY. We believe every credit union has a unique emotional brand advantage just waiting to be unleashed. Are you ready to realize the full potential of your brand?
A Powerful Platform
With Massachusetts’s Premier Real Estate and Financial News Source
To learn more about Banker & Tradesman or to customize a marketing program unique to your business needs, call 617-896-5307 or email advertising@thewarrengroup.com.
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There’s no place like Synergent.
Connect with Synergent, the premier credit union-owned FinTech company that works only with credit unions and provides access to Symitar’s Episys Core Processing in a service bureau environment. ®
Core Processing Efficiency
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PowerOn Apps for Member Convenience
Payments Expertise
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Target Marketing
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Data Analytics
One call. One email. One stop. All under one roof. This is Synergent. For more information, contact:
Fred Barber, Account Executive fbarber@synergentcorp.com 800-341-0180 ext. 593
synergentcorp.com/core-processing