Maryland Banker 3Q 2013

the

THIRD QUARTER 2013

b a n k e r WOMEN IN TOMORROW’S BANKING C-SUITE

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Chairman Robert A. DeAlmeida President & CEO Hamilton Bank

the

THIRD QUARTER 2013

b a n k e r WOMEN IN TOMORROW’S BANKING C-SUITE

Chairman-Elect John A. Scaldara, Jr. Chairman, President & CEO The Columbia Bank

Vice Chairman Daniel J. Schrider President & CEO, Sandy Spring Bank

Also Inside:

TEACH CHILDREN TO SAVE DAY EVERFI FINANCIAL LITERACY

THE OFFICIAL PUBLICATION OF THE MARYLAND BANKERS ASSOCIATION

Past Chairman Michael L. Middleton Chairman & CEO Community Bank of Tri-County President & CEO Kathleen M. Murphy

Contents

186 Duke of Gloucester St. Annapolis, MD 21401 410-269-5977 / 800-327-5977 www.mdbankers.com

Maryland Bankers Association

Publication Editor Cynthia L. Gentilcore Maryland Bankers Association

Board of Directors Calvin E. Barker Regional President, Baltimore Metro Region, BB&T George J. Behr, Jr. President & CEO, Arundel Federal Savings Bank Andrew M. Bertamini Regional President, Maryland Market, Wells Fargo Bank, N.A. James R. Bosley, Jr. President & CEO, Farmers & Merchants Bank Ralph W. Emerson, Jr. Senior Vice President, M&T Bank

10 cover Women in Tomorrow’s Banking C-Suite

message from the Immediate Past chairman From Transition to New Beginnings 4

Michael E. Hough CEO of Maryland Division, Susquehanna Bank

message from the chairman MBA: An Investment in Our Future

5

Kim Liddell Chairman, President & CEO, The National Bank of Cambridge

EverFi Financial Literacy

6

Michael G. Livingston President & CEO, The Bank of Glen Burnie

message from the president Harnessing the Power of ‘We’

7

Washington Update The Road Ahead for Housing

9

Raymond W. Hamm, Jr. Executive Vice President, PNC Bank, N.A.

Philip E. Logan President, Chairman and CEO, Slavie Federal Savings Bank Carissa L. Rodeheaver, CPA, CFP President & CFO, First United Bank & Trust George Swygert Regional Executive, Capital One, N.A. Raymond M. Thompson President & CEO, Calvin B. Taylor Banking Company Kelly Whitley Vice President, State Government Relations, Bank of America J. Scott Wilfong Chairman, President & CEO, SunTrust Bank, GW/MD

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DEPARTMENTS: news and notes 16 professional development calendar 22

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Third Quarter 2013 | 3

Message from the Immediate Past Chairman MICHAEL L. MIDDLETON

| MBA IMMEDIATE PAST CHAIRMAN CHAIRMAN & CEO COMMUNITY BANK OF TRI-COUNTY

From Transition to New Beginnings

S

ince this is my last Chairman’s Column for The Maryland Banker, I thought it would be time for a look back to see how we did over the last several quarters, and to provide some insight from the chairman’s perspective.

Every incoming chair sits down with our President and CEO, Kathleen Murphy, and develops his or her goals for the board’s approval. As my overarching theme was “Managing Transitions,” it was appropriate to continue the initiative of MBA Former Chair Mary Ann Scully in creating a sustainable financial plan for the association. Just as we had to manage our transitions during the Great Recession and the tsunami of regulatory overkill, the association had its own transition to manage.

In transitions, we have to accept that changes that have occurred, and as William Bridges, author of Managing Transitions, so aptly noted, “you cannot change change.” Further, it is by realizing that an end has occurred that you can pursue new beginnings.

This was my first goal; to complete the process of creating a sustainable plan to allow the incredible staff at the association the capabilities they need to be our advocate. In recent years, we focused on expense reduction, as the association hunkered down, just as banks needed to do. This year, with the industry improving, we put energy around dues and non-dues revenue sources as well as strengthening reserves. My perspective as chairman was that your board of directors has the unique ability to access, process and execute in the most collaborative way. It mattered not whether one was a small institution or the largest in the country. They pulled together and got the task done.

Another of my goals was to create a “Woman’s Initiative” to address the need of a very large demographic in our banking workforce. With something like 75 percent of our workforce comprised of women, we needed to have a focused professional woman’s council to promote their GOLD: Growth, Opportunity, Leadership and Development. Again,

4 | The Maryland Banker

working with Kathleen and her staff, an incredible Council of Professional Women in Banking and Finance formed almost overnight, produced a sold-out inaugural annual conference in May, and created the structure for networking and mentoring opportunities throughout the year.

One of the stretch goals I had was to find a service for our members that addresses the need of managing the everincreasingly expensive benefits that we offer our employees. This wasn’t a new idea; Kathleen had repeatedly attempted to create such a service, but due to Maryland’s unique approach to health care delivery, it was a brick wall. Adding to the sense of urgency, every member focus group we convened last year raised the cost of health insurance as a top concern. Always the one to ask why and why not, I suggested that Kathleen take one more shot at that brick wall. She most graciously obliged me, but this time she relied upon her extensive network of contacts and found a path around that wall! Seeing an open field, she and her team created an alliance that holds great promise for our members in managing their benefits expense. That launch date is scheduled for later this summer.

Finally, I wanted to make the MBA the go-to resource for our members. With our refreshed financial footing, a robust Maryland Bank Services Inc. board, our renowned Maryland Banking School board of trustees and enthusiastic member support, I’m confident that we have achieved that goal as well.

So, in closing, I stand back and marvel at the power that collective thought and collaborative execution by essential stakeholders has on an association to follow its vision and achieve its mission. It has been a enlightening and enriching position as your chairman. Thank you for allowing me to experience all the goodness of our members and the MBA. ■ Mike Middleton is the immediate past chairman of the Maryland Bankers Association. Reach him by email at mikemid@cbtc.com

Message from the Chairman ROBERT DEALMEIDA

|

MBA CHAIRMAN PRESIDENT & CEO HAMILTON BANK

MBA: An Investment in Our Future “Start by doing what is necessary, then what’s possible, and suddenly you’re doing the impossible.”

— St. Francis of Assisi

P

ersistence and a strong drive to serve the members of the MBA is what I have witnessed serving on the board of the Maryland Bankers Association. As MBA chairman and a board member for many years, I have enjoyed serving on a number of committees and gaining great perspectives from all the talented volunteers and our excellent staff. Last year, our theme was “Transitions,” following a hard few years that all of us as industry leaders experienced. In 2013, we are committed to providing the financial resources needed to promote the health and vitality of our association.

My theme for this year is “MBA: An Investment in Our Future,” and I will address this theme through three broad goals. Our main goal continues to be for the association to serve as a strong advocate for the banking industry. That advocacy is something I’m really proud of as Kathleen Murphy and her team have led us on a strong path of working with legislators to support the banking industry and promoting a positive image of the banking industry to the public. I commend them for pulling us all together to present a unified industry voice at the federal, state and local levels. This coming year, the association is also committed to helping our member banks control their health insurance costs and enhancing our communication with our members through social media.

We have laid out three broad goals for the new association year: Goal 1: Strengthen member equity. Earlier this year, the MBA launched the MBA Benefits Alliance (MBABA), the members-only healthcare program that enables member banks to achieve economies of scale and control their own health care destiny. In the coming months, we will create an MBABA Board of Directors to be comprised of “charter members” who join the Alliance during the initial enrollment period, which will begin this summer and ends on January 1, 2014. The Council of Professional Women in Banking and Finance (CPWBF) was established in 2013 to provide networking and mentoring opportunities to professional women in our industry. The enhancement and expansion of the Council in the coming months will provide additional networking

opportunities throughout the year. We will also improve the sales and marketing focus of the MBA to increase member awareness of and engagement in professional development and member services offered and thus boost non-dues revenue.

Goal 2: Keep members engaged. We will improve our communications infrastructure through the following projects: redesign of MBA’s website, including a new APP that offers links to product and service solutions, the membership directory and other information; creation of a task force to examine the MBA’s use of social media, best practices from other associations and the resources required to keep information timely and relevant; implementation of the MBA board portal through the FSI platform to facilitate communication for MBA’s various boards and councils; and refinement of the MBA’s publications and member resources as needed.

Goal 3: Serve as the Maryland banking industry’s tireless advocate at state and federal levels of government and, as needed, at the local level. We will foster relationships with opinion leaders at the state and national levels to strengthen the industry’s voice in public policy. We will assist members in communicating with policymakers and keeping them informed.

Additionally, we will focus on achieving the Maryland BankPAC goal of raising $250,000 over a four-year cycle through broader member involvement in payroll deduction and Board drives and individual contributions recognized through the “Banker$Count” program.

Our first chairman, Enoch Pratt, set the standards of promoting education and being a philanthropist and an ethical capitalist. We as bankers need to be proud of the good we provide the community we serve. I thank you for this opportunity to follow the steps of leaders who have made the Maryland Bankers Association a great organization.

■ Robert A. DeAlmeida is the chairman of the Maryland Bankers Association. Reach him at RDeAlmeida@hamilton-bank.com

Third Quarter 2013 | 5

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6 | The Maryland Banker

Message from the President KATHLEEN M. MURPHY | PRESIDENT & CEO

MARYLAND BANKERS ASSOCIATION

Harnessing the Power of ‘We’ as·so·ci·a·tion - an organization of persons having a common interest - a group of people organized for a joint purpose

W

hen people come together for a common purpose, amazing things can happen. Just looking back over the last several months, I have been reminded of the power of our association time and again.

Take, for instance, the 35 bank CEOs and executives who joined with us and more than a thousand of other bankers from across the country this spring to call on our members of Congress and Maryland’s senators in Washington, D.C. In a span of four hours, every House member heard about the challenges banks in Maryland are addressing. Our members also asked for Congressional support in reining in the efforts of the credit union industry to expand its business lending authority and support of a bill to establish a reasonable framework for regulatory examinations, including an appeals process that lets banks have an independent group take a second look at regulatory findings. Also on the minds of our members was the CFPB and the uncertainty around the mortgage lending rules, as we await final word about the use of balloon and other flexible mortgage structures, as well as how “rural and underserved” communities will be defined.

Our members of Congress listened. We will continue to seek our members’ help in encouraging our Congressional delegation and our senators to support legislation to address the challenges. Collectively, our industry’s voice is stronger on Capitol Hill and in Annapolis. If you want to be a part of this process, mark your calendar for MBA’s Washington Visit, scheduled for Oct. 3-4, 2013. Sometimes the impact of these meetings and conversations may not be readily apparent. Yet, over time, like drops of water on a sponge, they resonate.

The direct effect of the power of our members coming

together is in the health care arena. For decades, many of our sister state banking trade associations have offered programs for their members to help them manage their health care and benefit strategies and costs. These programs are regulated at the state level. The board of directors of MBA’s for-profit subsidiary Maryland Bank Services, Inc. (MBSI) has explored the possibilities in Maryland four times over the last 14 years.

The tenacity and persistence of this board paid off this year in the creation of the MBA Benefits Alliance (MBABA), a new non-profit whose governing board will be made up of participating member banks. Expected to be launched later this summer, it will give our members a solution – that is only available to members of a “bona fide” association – to help them offer health care and other benefits to their employees in a cost effective way and in a way which allows them to “control their own destiny.”

Thus far, more than 30 banks have submitted their census and other data so that they can compare their programs in a fully-insured structure to the self-insured structure of the MBA Benefits Alliance. There is a lot of excitement around this new member offering among our membership, and here at the MBA. These are but two examples of the power that results from an association, from a group of people having a common interest and organized for a joint purpose. After all, it is the power of “we” that leads to the best results.

■ It’s my honor to serve this great industry. Please contact me at any time to discuss issues of importance to you at kmurphy@mdbankers.com or 443-837-1601.

Third Quarter 2013 | 7

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Washington Update FRANK KEATING

| PRESIDENT AND CEO AMERICAN BANKERS ASSOCIATION

The Road Ahead for Housing

J

une is typically declared National Homeownership Month, a time to tout the benefits of homeownership and guide consumers to what many have always viewed as the ultimate

goal – a place to call your own.

But there’s irony in trying to celebrate homeownership today.

The share of Americans who own their own homes dropped to 65 percent in the first quarter – the lowest level since 1995. That’s no doubt a reflection of economic conditions, as well as a realization by consumers that sometimes renting is better than buying.

Facilitating homeownership – in the form of making mortgage loans – also has become harder, which puts a damper on the celebration. In fact, as the banking industry assesses new mortgage finance rules and proposed capital changes, many of you are challenged to see how staying in the mortgage business makes good business sense.

At ABA, we are working to ensure that your bank has a place in the post-Dodd-Frank mortgage market, and that you can continue to help make homeownership a reality for creditworthy borrowers.

It’s clear from the conversations I have had with bankers in Wyoming and across the country that one of your biggest challenges is the implementation of the Consumer Financial Protection Bureau’s ability-to-repay rule and the “qualified mortgage” standards.

ABA is advocating changes to the rule that would help keep affordable mortgage credit flowing to deserving borrowers. We’re also seeking more time for banks to comply with this and the many other Dodd-Frank-mandated mortgage reforms that were finalized in January.

We also are offering a new guide – available online in June – for bank CEOs and directors that will help banks strategically examine the implications of the new mortgage lending environment. As the guide explains, the CFPB’s ability-to-repay standards “create a fundamentally new paradigm for residential mortgage lending” by establishing three kinds of loans with very different legal treatments and risk implications.

Understanding these risk implications and developing a strategic response is central to the work of bank CEOs and their directors.

The guide is the latest in a number of resources and webinars that we have developed to help banks like yours adapt to changes in mortgage finance. We’re also continuing to shape regulatory policy through our comment letters and requests for clarifications.

The guide is the latest in a number of resources and webinars that we have developed to help banks like yours adapt to changes in mortgage finance.

You can keep up to date on all of our offerings by clicking on aba. com/mortgageresources.

As for June, we can still celebrate the value of homeownership, but ABA will be broadening our consumer outreach to cover housing in general. After all, it’s important to highlight the issues and options regarding the most basic of needs – having a place to live – regardless of whether one rents or buys.

Please join us, then, for “American Housing Month.” Look for resources online at aba.com/housingmonth -- including customizable news releases and a social media toolkit -- that you can share with your customers to help them understand their housing and homeownership options.

■ Email Frank Keating at keating@aba.com.

Third Quarter 2013 | 9

FIRST ANNUAL CONFERENCE MAPS PATH FOR FUTURE

10 | The Maryland Banker

WOMEN IN TOMORROW’S

BANKING C-SUITE

By Christina P. O’Neill

F

or a conference that was put together in a scant three months, it was a raging success.

The first annual conference of the Council of Professional Women in Banking and Finance, held May 2 at the Hilton BWI Hotel, sold out. Planners had hoped to attract 150 attendees. The rolls were closed off when they reached capacity at 200, including men who came to support their women colleagues.

“It was fantastic,” says 30-year banking veteran Denise Pope, chair of the council advisory board. “People stayed around the whole day. There was a lot of networking going on.” At day’s end, she says, the feedback she got was that it had been a valuable day, which gave attendees the chance to step back from their busy schedules and think about the next step in their careers. “I think there were a lot of ‘ahas,’” she says.

Becky McCrary, one of the conference speakers, noted the energy and cameraderie at the event. “You saw that at the registration desk,” she says. Attendees who knew each other, but hadn’t connected for years, greeted each other enthusiastically. The Maryland banking community, she concurs, is highly personalized and relationship-based, which is positive reinforcement for the talents women have at connecting. “There’s this idea that ‘people know where I came from. If I can do this, you can do this, and I can help you do this,’” she says.

Keynote speaker Kelly McDonald made a presentation on how to design bank products and create a diverse workforce for a changing demographic. Pope praised the presentation as appealing to women’s talents for addressing the real needs of customers. It isn’t just race or ethnicity – people are making different life choices now, such as postponing or foregoing marriage, and having children without marriage. McDonald posed the question: what does that mean for a bank?

“She did a nice job of laying out the facts,” Pope says.

The conference’s networking opportunities may help women enhance their career mobility by raising their visibility within the banking industry. Council advisory board member Dushanti Peiris, vice president, Sandy Spring Bank, cites the need for more candidates for top jobs in coming years. “You might have, a higher-up saying I need a senior VP ... At least we have an opportunity for women. We all need to help each other as women to move up.” continued on page 12

Third Quarter 2013 | 11

Plans are to hold an annual conference every year on the first Thursday in May, but also to have more localized networking events going on throughout the year to keep the momentum going and to engage women in the dynamics of networking. “It’s changing a lot faster than it was,” Pope says.

It was time for change. The demands of succession call for better-educated employees with financial acumen. With approximately 80 percent of the banking industry workforce comprised of women, the Maryland Bankers Association, and particularly MBA Immediate Past Chairman Mike Middleton, saw the need for a program of education and personal and professional development for women. The acronym adopted by the Council was to go for the GOLD: Growth, Opportunities, Leadership and Development. The important aspect was providing the tools women need to advance their careers.

“I do believe it takes women longer than men [to advance], but I don’t think it prevents advancement. We can still get there no matter what.”

Delia Denny, executive vice president, Easton Bank & Trust Company Looking down the column Several council advisory board members credit Middleton as the driving force behind the creation of the Council. “Banks must face succession management,” he says. From a workforce pool that is majority women, must come the next wave of talent. And the cultivation of that talent has to begin early, and far down the organizational talent column, he says.

And it’s time. “The energy level is palpable. All the hot buttons are [activated],” he says, citing breakthrough books such as Sheryl Sandberg’s Lean In, and Tina Fey’s Bossypants. “We need to have a more structured approach to having women join the C-suite. It gives us a richer pool for directors. … You need financial acumen.

This is a long time horizon, producing vice presidents and executive vice presidents.”

At Community Bank of Tri-County, where Middleton is chairman and CEO, the workforce is 70 percent women. All managers are women and 60 percent of them hold advanced degrees. The senior vice president level is split 50-50 between men and women.

“Having raised two daughters, I have a propensity to listen to professional women,” he says. “People down the column are highly competent women, and we want to create an avenue for that.”

12 | The Maryland Banker

MBA Chairman Robert DeAlmeida, president and CEO of Hamilton Bank, praises Middleton’s initiative. He cites his experience with Network 2000, another organization in the state that advances the careers of women. “One of the things I said was that it shouldn’t just be an annual conference but more like a mentoring program … the women [attending] seemed to enjoy the idea that a branch manager could talk to an executive vice president and find out how they did it, and get help for their own career path.”

Of three commercial lenders at DeAlmeida’s bank, two are women. “We try to promote from within. We have a lot more women than men,” he says. He notes a bit of a Catch-22 in that encouraging a particular woman to apply for an open job might imply favoritism. This only emphasizes the necessity for women to map paths for themselves – with help from a wider network of industry colleagues.

Mentoring and motivation “Some of the junior people never thought about getting a mentor,” Pope says. “What kind of value is there, and what is your responsibility in that relationship? They might not have thought about it.”

Karen Stiltner, council advisory board member, is a vice president at M&T Bank. “You want to help these younger women do better in the business world and help them in any way you can,” she says. She and her colleagues in their fifties didn’t have many women mentors in their early years because most of their mothers were homemakers. She says she was glad to take on a finance major as an intern last year.

“There has been a struggle promoting women to higher level for years,” she says. At multi-day industry conferences, the spouse events are designed for women. “I did have a male boss that pushed me along the way,” she says. “I didn’t go to an Ivy League college.

Most of my skill comes from experience. I push myself to the next level.” Stiltner has been named a regional sales champion in the last few years and is hoping to instill her self-motivation in those whom she mentors.

Self-motivation is key. Council advisory board member Carissa Rodeheaver is president and CFO of First United Bank & Trust. She says she doesn’t believe in using gender as an excuse for lack of achievement, and that while most, though not all, of the career barriers for women have come down, women tend to lack the ability to network and look for other women mentors.

“Many of the [industry] conferences are predominantly male.

When you’re part of those education sessions … the education is available for everyone,” she says. “It’s all about what you want to do and what you’re motivated enough to do.”

Come a long way, but far to go Delia Denny, executive vice president of Easton Bank & Trust Company, who received a lifetime achievement award at the inaugural annual conference (see sidebar, page 13) says pay disparities still exist in the banking industry, and that family continued on page 14

1962

1973

”YOU’LL BE SUCCESSFUL BECAUSE YOU DON’T KNOW YOU CAN’T.” DELIA DENNY GETS LIFETIME ACHIEVEMENT AWARD

W

1994

2013

hen she heard the words

that she could support customers better

“61 years” in a crowded

than many or most.”

conference room, Delia

Denny put her face in her hands.

That number was hers, and hers

Denny was twice widowed at ages 39 and 59. “You pick up and go on. You

Denny grew up on a farm in Talbot

don’t bring it to work,” she says. She has

County. She began her banking career

a daughter, and has always advocated for

at the former Easton National Bank as a

equal job status for women.

alone, representing how many years she

secretary at a time when there were no

Her advice to the generation of

has been in the banking business. When

women tellers. She worked her way up

bankers coming up? “Pay attention, be

she heard the words, she knew that

to trust officer. When Easton National

dedicated to your job, don’t just think

attention was on her as the recipient of

Bank merged with Maryland National

of it as a paycheck to take home. It’s

a Lifetime Achievement Award from

Bank, she went into its newly-formed

more than that.” When she interviews

the Maryland Bankers Association, as

trust department as a secretary, and

job candidates, “I want them to be

part of the first annual Conference of

worked her way up to senior trust

interested in the bank, and think about

the Council of Professional Women in

officer.

being involved in the community. …I

Banking & Finance, held on May 2.

“She was the first lady who really

After many years with Maryland

look for a people person more than the

National Bank, Denny retired. But she

skills. I can teach them the skills but I

broke the glass ceiling of trust banking

was soon mustered back to banking by a

can’t teach them how to get along.”

on the Eastern Shore,” comments

local dentist who wanted to create a de

Denny’s colleague Michael R. Menzies

novo bank in Easton in 1993. That bank

birthday in September. She now works

Sr., president and CEO of Easton Bank

was Easton Bank & Trust. She said she

at the bank three days a week. While

and Trust Company, where Denny is

did not want to go in as president. But

she believes that women still have a

currently second in command, holding

as second in command, she clearly holds

distance to go to achieve job equality

the title of executive vice president and

sway. “She knows relationships inside

with men, she says, “You’ll be successful

director. “At a young age she had proved

out and she is not afraid to call it as she

because you don’t know you can’t.

that she had a capture of local market,

sees it,” says Menzies.

That’s always been my motto.”

Denny will celebrate her 80th

■

Third Quarter 2013 | 13

A special thanks to our GOLD Conference Sponsors of the Council of Professional Women in Banking and Finance Inaugural Annual Conference, held May 2, 2013:

• A.G. Newcomb & Co. • Albert Risk Management Consultants • Bank of America • Calvin B. Taylor Banking Company • Community Bank of Tri-County • Easton Bank & Trust Company • Federal Home Loan Bank of Atlanta • First United Bank & Trust

• Hamilton Bank • M&T Bank • The Harbor Bank of Maryland • Thomas Compliance Associates, Inc. • Sandy Spring Bank • Wells Fargo Bank • Woodsboro Bank

For more details and/or information on 2014 sponsorship opportunities, please contact MBA’s Cindy Gentilcore at (443) 837-1602 or cgentilcore@mdbankers.com. obligations still break out along gender lines. Women are also still less likely than men to speak up for themselves and ask for a raise.

Stopping out of the workforce to raise children also slows women down. Peiris took 10 years out of the workforce to take care of her children. Her family commitments still restrict her off-business-hours networking activity, but she makes up for it by using her time wisely and building the right relationships. “I’m

not giving up; I’ll be ready for it when I’m there,” she says. “I do believe it takes women longer than men [to advance], but I don’t think it prevents advancement. We can still get there no matter what. It might be later in our lives,” she says.

Choosing a path But where is ‘there’? As women move up, will they naturally

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Tomorrow’s talent Rodeheaver notes that while skills can be taught, “Leadership is more innate and must be developed. We’ve seen that at our organization, as we’ve been looking for executive level [candidates].

If you lack that leadership it’s very difficult to teach. It can’t be taught, it must be developed. I guess I would call it a talent.”

One of the council’s goals is to match people up with prospective mentors. “We’re absolutely thrilled that we sold out [at the inaugural annual conference]. Others are interested in participating, and now as we continue to develop, we want it to not be a one-time [annual] event, but more of a membership type of thing, to continue to find that mentor.”

Presenter McCrary says mentoring works two ways. When she worked in banking, “I was really good at what I did. I could do anything, but I couldn’t do everything. I had to attract those people who would report to me, and I needed them to help me be successful.”

■

Mark your calendar for Thursday, May 1, 2014, for next year’s Council of Professional Women in Banking and Finance Annual Conference.

“

We have come to expect Dixon Hughes Goodman’s significant technical proficiency, but we truly value their understanding and responsiveness in navigating the complexities and challenges of today’s banking industry.

“

gravitate toward a specific segment of the banking profession? It’s been noted that women’s talent at relationship management may propel them toward one segment rather than another.

Denny, for example, took to trust department work and thrived at it because of the personal nature of the work and because of her penchant for community involvement. At Maryland National Bank, she did a lot of estate planning. “If you have a sensitive person listening to you and they understand, that makes all the difference in the world.”

Rodeheaver also started her career in trust work. Women are highly visible in branch management, retail banking and marketing. While there are some women in mortgage lending, they are more sparsely represented on the lending side – the critical income-generating side – as a whole. “I’d love to put my finger on why you don’t see more women in the commercial side,” she says. “It is very demanding. You show me a couple of good commercial lenders and we’d hire them today.”

Stiltner is a long-time veteran of the commercial lending side, and has succeeded at it. “Women tend to empathize with the customer, while the pressure from senior management is to do sales.” She adds that women focus more on the needs than on selling products, but she indicates that the capacity to understand the customer’s needs can result in introducing them to the right products.

—John M. Mendez, President & CEO, First Community Bancshares, Inc.

CPAs and Advisors | www.dhgllp.com/banking | benchstrength@dhgllp.com | 877.999.9343 Lori Charlebois | 240.403.3779 | lori.charlebois@dhgllp.com Third Quarter 2013 | 15

News &

Notes

Members on the Move

Kathy Allam

W. Thomas Mears

John Schroeder

Gregory Olinde

John Glover

Katherine Grice

Kevin Frere

Thomas Mee

Joanne Hampson

Scott Brown

Brad Borchers

Deidre Cibelli

Mitchell Leech

Ben Mahtani

Calvin B. Taylor Banking Company promoted Kathy Allam to IT/electronic services manager. Kathy has been employed with Taylor Bank since November 2008.

She came to Taylor Bank with a bachelor’s degree from Salisbury University and a background in network operations.

W. Thomas Mears, president and CEO for Shore Bank, has been selected for Leadership Maryland Class of 2013. Mears is one of 52 accomplished and talented Maryland leaders selected to participate in the eight-month program. Leadership Maryland is one of the 34 leadership programs nationwide and has graduated over 900 statewide leaders. Mears has over 22 years diverse banking experience. He earned his bachelor’s degree from Virginia Polytechnic Institute and State University.

He is a graduate of the Maryland Bankers Association Maryland Banking School and the American Bankers Association National Commercial Lending School.

John Schroeder has joined the Shore Bank’s commercial banking team in Rehoboth Beach, Delaware as senior vice president, commercial banking. He brings 16 | The Maryland Banker

over 35 years of experience in commercial lending in southern Delaware and surrounding areas.

The National Bank of Cambridge is pleased to announce several appointments: Judann Culver was appointed executive vice president and CFO. Culver has more than 26 years of experience in the financial services industry, most of which has been on the Eastern Shore of Maryland.

Her experience includes diverse roles with Bank of America and Mercantile Eastern Shore Bank (Bancshares) in finance, internal audit, compliance, operations, commercial lending, product development, sales and service. In 2011, she was nominated and approved by peer Bank Compliance Professionals to serve on the Maryland Banker’s Association’s 2010-2012 Regulatory Affairs Committee and completed the American Bankers Association’s Intermediate Compliance School and the Graduate School of Compliance in Risk Management.

Lisa Neild was promoted to assistant vice president and bank compliance officer.

Neild has been with the bank for almost 20

years, having started in the branch network.

She moved to the compliance and bank security areas several years ago. In 2012, she successfully completed the American Bankers Association National School of Compliance and plans to attend the Intermediate Compliance School in March of 2013.

Gregory Olinde has joined the bank as executive vice president and chief credit officer. Olinde has more than 20 years of experience as a financial services professional, and has spent a majority of it as a lender in the greater Salisbury and Delmarva Peninsula region. He has extensive experience as a chief credit officer. Olinde has held key lending positions in regional and community banks, including Bay Bank, Mercantile Peninsula Bank (Bancshares), and the Bank of Fruitland. He holds a bachelor’s degree and an MBA from Salisbury University.

He is a graduate of the RMA Commercial Lending School and the Maryland Bankers Association Maryland Banking School.

John Glover has rejoined The Columbia Bank to lead its commercial

real estate banking team. He was previously with the bank between 2002 – 2011. As senior vice president, he will be responsible for business development and management of the bank’s commercial real estate banking portfolio including land, retail, office, industrial, multifamily, hospitality and marine properties.

Katherine Grice was elected to the boards of directors of OBA Financial Services Inc. and its subsidiary, OBA Bank. Grice is a partner at Bormel, Grice and Huyett, P.A., a full service auditing, accounting, management advisory board and tax firm. She joined the firm in 1983, and was admitted as a partner in 1987.

Old Line Bank announces several appointments: Kevin Frere joins the bank as senior vice president for their Calvert and St. Mary’s County Lending Offices. Frere will lead a team of lenders focused on expanding commercial business development in Old Line Bank’s southern Maryland markets.

David Seyler has joined the bank as senior vice president, director of cash management and corporate deposit services. Seyler will be responsible for the development, implementation and sales of Old Line Bank’s commercial cash management products. These products will focus on servicing small to middle market commercial customers within the Old Line Bank footprint.

Old Line Bank named Thomas Mee as senior vice president and group leader for its new Montgomery and Howard county lending production offices. Mee will be responsible for a team of lenders focused on expanding Old Line Bank’s penetration into the Montgomery and Howard county markets.

Old Line Bancshares Inc.’s board of directors announced the appointment of Carla Hargrove McGill to the board of Old Line Bancshares Inc. and its wholly

owned subsidiary, Old Line Bank. McGill is the president of Hargrove Inc., located in Lanham. Hargrove provides tradeshow, event and exhibit services. McGill leads an executive team responsible for the strategic direction of the company and is an accomplished and effective senior executive.

Old Line Bank also announced the following promotions: • Denise Anderson, vice president, loan administration • Cathy Coughlin, senior vice president and director of human resources • Elise Hubbard, senior vice president, accounting • Julie Keith, vice president, accounting • David Kittleson, vice president and director of information technology • Gregory Proctor III, assistant vice president, credit analyst • Suzanne Raley, assistant vice president, administration • Jackie Richardson, assistant vice president, loan administration • Angela Thompson, assistant vice president, loan administration PNC Bank named Joanne Hampson senior vice president and market manager, overseeing the corporate banking middle market and corporate finance teams in Greater Maryland. Hampson joined PNC in 2008 and has held several leadership positions within risk management. Her professional career spans more than 35 years of banking and financial services experience, including positions in commercial banking, credit administration and private banking/wealth management.

She spent the majority of her career at First National Bank of Maryland honing her leadership skills in commercial and private banking. Prior to joining PNC she provided commercial credit training at Bay National Bank and served as an adjunct faculty member in the department of

finance at Towson University.

Scott Brown was promoted at PNC to vice president of business banking. Brown provides cash flow solutions to small businesses. Brown has 10 years of banking experience and was formerly an assistant vice president of business banking.

Brad Borchers joined PNC as a vice president and relationship manager in business banking. Borchers provides unparalleled resources for his clients, helping business owners obtain the banking and financial tools needed to optimize the efficiency of their business. Borchers has 11 years of commercial banking/financial services experience and was formerly a business banking relationship manager at M&T Bank.

PWCampbell appoints four new professionals to their team: Deidre Cibelli was named lead creative designer and will work with PWCampbell’s retail branding group.

Mitchell Leech joined PWCampbell’s partner architectural, engineering and design firm Studio 109 Designs as an architectural project manager. He will be responsible for client programming, land development, budgeting coordination, permit procurement and space planning.

Ben Mahtani joined the firm in the IT department, and will oversee PWCampbell’s IT infrastructure and will develop and implement technological solutions that will enable PWCampbell to remain responsive to client needs.

Stacey Shaffer was named regional vice president to its sales and marketing team. She will be responsible for business development and sales in the Tennessee, Kentucky, Southern Virginia, and Southern West Virginia territories. Shaffer joins PWCampbell with 14 years’ experience in sales, eight of which were within the financial services industry.

Third Quarter 2013 | 17

Maryland Bank Services, Inc.

business solutions, services and products Offering

for MBA member banks.

Board Portals BOLI & Compensation Plans Business Continuity Checks & Marketing Solutions Compliance Services CRA Solutions Document Destruction Energy Consulting Financial Literacy

Flood Certifications Identity Theft Solutions Insurance Investment Services News, Data & Analytics On Hold & Lobby Marketing Printing, Supplies & Promotional Items Voice & Data Connectivity

For more information on Maryland Bank Services Preferred Providers contact Cindy Gentilcore at 443-837-1602 or cgentilcore@mdbankers.com.

Members in the Community William B. Grant, chairman and CEO, United Bank & Trust, was the recent winner of a $1,000 charity donation prize sponsored by Bank Financial Services (BFS) Group. Bill is a key member of the Garrett Mentors, as well as a supporter of HART for Animals; each foundation was presented with a $500 check.

2013 Influential Marylanders Honorees

This year the Daily Record hosted its annual Influential Marylanders event on March 21. The Daily Record created Influential Marylanders in 2006 to honor people who have made significant, statewide impacts in nine key segments of the state’s civic, commercial and professional activity: Civic Leadership, Communications, Education, Finance, Health Care, Law, Philanthropy, Real Estate and Technology. A 10th category, Freestyle, include those honored for their influence in other areas. Congratulations to the following five MBA members who were one of the 50 honorees named 2013 Influential Marylander in the following categories: FINANCE • Marty Brunk, McGladrey • Abba D. Poliakoff, Gordon Feinblatt • Daniel J. Schrider, Sandy Spring Bank

Pictured from left to right: Michael Pellet, president, HART for Animals; Carissa Rodeheaver, president and CFO, First United Bank & Trust; Bill Grant, CEO, First United Bank & Trust; and Daniel Barbaree, CFO/COO, BFS Group.

Pictured from left to right: Linda, Representative, Garrett Mentors; Tricia Cheesman, director, Garrett Mentors; Carissa Rodeheaver, president and CFO, First United Bank & Trust; Bill Grant, CEO, First United Bank & Trust; and Zachary Low, senior vice president, Northeast, BFS Group.

Austin Joseph Slater Jr., director at Community Bank of Tri-County and president and CEO of Southern Maryland Electric Cooperative Inc., was a 2013 inductee into the Maryland Chamber of Commerce Maryland Business Hall of Fame. The Maryland Business Hall of Fame was established in 2000 to recognize the accomplishments of entrepreneurs and business executives throughout Maryland whose contributions, in business and in the community, have helped to advance the quality of life for Marylanders and the state’s business climate.

LAW • Kevin A. Dunne, Ober/Kaler • Michael Schatzow, Venable LLP

GF_Banker'sNewsletter 1/11/12 1:07 PM Page 1

The leaders in providing legal advice to Maryland’s financial services industry

D. Robert Enten Carla Stone Witzel Marjorie A. Corwin Peter B. Rosenwald, II Andrew D. Bulgin Brian L. Moffet John C. Morton Timothy A. Perry Victor A. Kwansa Attorneys at Law 233 E. Redwood Street n Baltimore, MD 21202 410-576-4000 n www.gfrlaw.com

Third Quarter 2013 | 19

“Continued professional development is an essential component of individual success and high performing banks.

The Maryland Banking School is an outstanding educational source, providing a diversity of industry specific knowledge, along with peer networking opportunities. The interaction amongst students, faculty and MBA staff creates an excellent environment for learning, while having fun and building relationships that often last a career and lifetime. “ — Robert E. Kafafian, President & CEO, The Kafafian Group and Instructor, Maryland Banking School

Teach Children to Save Day Teach Children to Save is a national program that organizes banker volunteers to help young people develop a lifelong savings habit. Since the program started in 1997, some 123,000 bankers have taught savings skills to more than 5 million students. This year’s Teach Children to Save Day was on April 23, 2013. A special thanks to our members who participated in Teach Children to Save!

New Windsor State Bank (NWSB) presented to 90 third graders for Teach Children to Save Day, NWSB’s Lisa Monthley, Senior Vice President, Chief Deposit Officer with a third grade class at Elmer A Wolfe Elementary School in Union Bridge.)

John Scaldara, MBA chairman-elect, and chairman, president & CEO, The Columbia Bank (right) with ABA’s President and CEO Frank Keating (middle) taught a lesson on needs and wants to second-graders at Thomas Stone Elementary School in Mount Rainier, as part of Teach Children to Save Day.

Your Data.

Your Future.

CRM offers FUTURE FOCUSED Risk Management Tools Third Quarter 2013 | 21

Mar yland Bankers Association Professional Development Calendar SPECIAL EVENTS 2013 July 29 - August 2 Maryland Banking School November 7

BankNext

December 11-12

CFO & Financial Management Forum

2014 January 3

First Friday Economic Outlook Forum

SEMINARS, WEBINARS, SCHOOLS, AND ONLINE TRAINING Compliance June 20 June 25 June 26 July 9 July 16 July 30 August 6-7 August 8 August 13

August 22-23

November 19 November 19 November 20 November 20 November 21 November 21

Intro to ACH: Part 2 Flood Insurance Online Compliance – Deposits IRS Penalty Notice (PBS) Safe Deposit – Basics Save Deposit – Legal Documents & Issues Dodd-Frank Update – Regulations Z, B, and RESPA (PBS) Mastering HMDA (PBS) Types of Backup Withholding A, B, C, and D and the IRS B and C Notices (PBS) Anti-Money Laundering & Bank Secrecy Act Compliance School (PBS) How to Ensure Compliance with Deposit Regulations (PBS) 2013 IRS Reporting Requirements for Deposit Forms (PBS) 2013 IRS Reporting Requirements for Loan and Misc. Forms (PBS) Maryland Deposit Documentation (PBS) Maryland Deposit Documentation (PBS) Dodd-Frank Update – Regulations Z, B, and RESPA (PBS)

Finance July 2 Analyzing Bank Performance (AIB) September 10 Contingency Funding Plans: The Past and Future (GSB) September 22-27 Financial Managers School (GSB)

Executive Management & Directors September 4 Strategic Planning Tips for a New Environment (GSB) September 12 Community Bank Mergers and Acquisitions Simplified (GSB) September 25 Profitability Opportunities (GSB)

General Banking July 8

July 17, 24 August 11-23 August 12

Principles of Banking (AIB) Economics for Bankers (AIB) Branch Manager Graduate School of Banking at the University of Wisconsin (GSB) Principles of Banking (AIB)

HR Management September 18 Handling Conflicts in the Workplace (GSB) August 14 Now You’re the Supervisor August 21 Coaching Skills

Lending June 21 June 28 July 1 July 8 July 9, 16, 23, 30 July 12

Salesmanship for the Lender Problem Loans – Consumer Problem Loans – Commercial Intro to Mortgage Lending (AIB)

July 15-16 July 23 August 5, 8

Real Estate Lending Compliance Lending Compliance Understanding Loan Documents

Sales & Marketing September 16 Getting in the Door with Prospects (GSB) September 19 Creating Compelling Advertising for Community Banks (GSB)

Money Saving, Money Making Marketing Ideas (GSB) September 26 Managing the Customer Experience (GSB)

Recipe for an Effective Sales Environment (GSB)

Security & Technology IT Exam Preparation & Audit Security Officer Workshop Conducting a Physical Security Review September 11 Getting the Most Out of Your IT Systems (GSB)

June 20, 21 July 15, 22 August 28

Trust Introduction to Trust Products and Services (AIB) August 12 Basic Administrative Duties of a Trustee (AIB) September 2 IRA Online Institute (AIB) September 18 IRA Basics (GSB) September 25 IRA Beneficiary Distributions July 2

Loan Pricing: Application to Real World Situations (GSB) Creative Real Estate Loan Workout Strategies

A Local ABA Training Provider

For detailed and updated information on all professional development programs, visit the Calendar section of the MBA’s website at www.mdbankers.com.

22 | The Maryland Banker

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2012 By The Numbers 7 10

Attendees % 18 Manager/

SPOnSOrS

Attendees include bank executives, management & key staff involved in: Operations

Director

Technology

EDuCAtiOnAL SESSiOnS

3

%

Other

12

nEw LEADErS in BAnking AwArDEES

22

BAnkS PArtiCiPAting in thE 2012 FinAnCiAL EDuCAtiOn AwArDS

26

ExhiBitOrS

62

PArtiCiPAting BAnkS

264

AttEnDEES

51

%

Lending Retail Banking Marketing

AVP, EVP, SVP, VP

Human Resources

28%

President, CEO, C-Level

Security Compliance Risk Management

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With Diebold’s deposit automation, Laconia Savings Bank dramatically increased deposits, customer satisfaction and processing efficiency. In fact, throughout implementation, deposits increased well over 100%. It’s another advancement toward optimum ATM productivity. And another reason why Diebold has remained a leader for more than 150 years.

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