Werkboek B1 Sector ICT N3-4
English
Mark de Jong
Auteur Mark de Jong Vormgeving EnOf Ontwerp + communicatie, Utrecht Opmaak en beeldredactie Imago Mediabuilders, Amersfoort Omslagfotografie Karin Ligthart, Amsterdam Website bij deze uitgave www.2020english.nl Over ThiemeMeulenhoff ThiemeMeulenhoff is dé educatieve mediaspecialist en levert educatieve oplossingen voor het Primair Onderwijs, Voortgezet Onderwijs, Middelbaar Beroepsonderwijs en Hoger Onderwijs. Deze oplossingen worden ontwikkeld in nauwe samenwerking met de onderwijsmarkt en dragen bij aan verbeterde leeropbrengsten en individuele talentontwikkeling. ThiemeMeulenhoff haalt het beste uit élke leerling. Meer informatie over ThiemeMeulenhoff en een overzicht van onze educatieve oplossingen: www.thiememeulenhoff.nl of via de Klantenservice 088 800 20 16 ISBN 978 90 06 81542 9 Eerste druk, eerste oplage, 2013 © ThiemeMeulenhoff, Amersfoort, 2013 Alle rechten voorbehouden. Niets uit deze uitgave mag worden verveelvoudigd, opgeslagen in een geautomatiseerd gegevensbestand, of openbaar gemaakt, in enige vorm of op enige wijze, hetzij elektronisch, mechanisch, door fotokopieën, opnamen, of enig andere manier, zonder voorafgaande schriftelijke toestemming van de uitgever. Voor zover het maken van kopieën uit deze uitgave is toegestaan op grond van artikel 16B Auteurswet 1912 j° het Besluit van 23 augustus 1985, Stbl. 471 en artikel 17 Auteurswet 1912, dient men de daarvoor wettelijk verschuldigde vergoedingen te voldoen aan Stichting Publicatie- en Reproductierechten Organisatie (PRO), Postbus 3060, 2130 KB Hoofddorp (www.stichting-pro.nl). Voor het overnemen van gedeelte(n) uit deze uitgave in bloemlezingen, readers en andere compilatiewerken (artikel 16 Auteurswet) dient men zich tot de uitgever te wenden. Voor meer informatie over het gebruik van muziek, film en het maken van kopieën in het onderwijs zie www.auteursrechtenonderwijs.nl. De uitgever heeft ernaar gestreefd de auteursrechten te regelen volgens de wettelijke bepalingen. Degenen die desondanks menen zekere rechten te kunnen doen gelden, kunnen zich alsnog tot de uitgever wenden. Deze uitgave is voorzien van het FSC®-keurmerk. Dit betekent dat de bosbouw voor het gebruikte papier op een verantwoorde wijze heeft plaatsgevonden.
Voorwoord Dit is het werkboek B1 voor de sector ICT. Dit werkboek bevat 10 hoofdstukken (units) en in elke unit staat een thema centraal. Dit thema heeft altijd betrekking op een situatie die je in je toekomstig beroep kan tegenkomen. De opdrachten in deze unit passen binnen het thema. Elke unit wordt afgesloten met een case, waarin je kan laten zien dat je de geleerde stof beheerst en communicatief vaardiger bent geworden. Na het doorwerken van dit boek beheers je het Engels op niveau B1 van het ERK. Dit werkboek gebruik je in combinatie met het handboek voor de sector Economie. Het handboek is een uitgebreid naslagwerk waarvan je zowel tijdens als na je studie gebruik van zult maken. In dit werkboek wordt regelmatig verwezen naar paragrafen in het handboek. Er staat dan bijvoorbeeld: Study your handbook, E27, about prepositions (voorzetsels). Op de website www.2020english.nl vind je de luisterteksten, extra opdrachten, woordenlijsten en transcripten van het luistermateriaal. Bij dit werkboek ontvang je een voucher waarmee je de licentie voor de website kunt activeren. Let op: deze is maar één keer in te wisselen. De methode 20/20 English is bedoeld om zelfstandig leren en werken te vergemakkelijken. Als je de aanwijzingen in dit werkboek volgt en de opdrachten uitvoert, zul je merken dat je veel vragen over Engels zelf kunt beantwoorden en problemen zelf kunt oplossen. Je docent heeft alle uitwerkingen. Bespreek met haar/hem of je over deze uitwerkingen mag beschikken. Als je alle units en cases aandachtig hebt doorgewerkt, zul je merken dat je je in veel situaties al heel goed kunt redden. Je woordenschat is groter geworden, je kunt eenvoudige gesprekken voeren, teksten lezen en samenvatten en eenvoudige e-mailberichten en brieven schrijven. You won’t be at a loss for words.
De auteurs
Gebruiksaanwijzing In elke unit worden de vaardigheden Spreken, Gesprekken voeren, Lezen, Schrijven en Luisteren geoefend. Daarnaast is er aandacht voor Grammatica en belangrijke woorden. Aan het eind van elke unit vind je een Case. Speaking interaction / Gesprekken voeren In dit boek vind je veel oefeningen die je helpen een eenvoudig gesprek in het Engels te voeren. In veel gevallen kun je voorbeelden ontlenen aan de luisteroefeningen bij dit boek. Speaking / Spreken Bij dit onderdeel zul je een presentatie of een monoloog moeten voorbereiden en houden. Listening / Luisteren De vele luisteroefeningen zijn er niet alleen op gericht je luistervaardigheid te vergroten, maar ook om je een groot aantal voorbeeldgesprekken te laten horen die je in allerlei situaties kunt gebruiken. De luisterfragmenten (en videofragmenten) vind je op de website www.2020english.nl. Reading / Lezen Je vindt in deze rubriek een groot aantal leesteksten over uiteenlopende onderwerpen waarmee je te maken kunt krijgen. De teksten worden gevolgd door verschillende opdrachten. Writing / Schrijven In dit deel leer je e-mails en brieven schrijven en formulieren invullen. Grammar / Grammatica Je vindt in dit deel een aantal grammaticaoefeningen bij de theorie uit het Handboek. Important words and phrases / Belangrijke woorden en uitdrukkingen Dit is een lijst van woorden en uitdrukkingen afkomstig uit de unit die je zojuist hebt doorgewerkt. Je moet er zelf voor zorgen dat je deze woorden en uitdrukkingen actief in het Engels kunt gebruiken. Case In de case laat je je communicatieve vaardigheden zien. Het is dus belangrijk dat je de vaardigheden en de woorden en uitdrukkingen uit de voorafgaande unit goed beheerst. iconen en hun betekenis Speaking interaction / Gesprekken voeren Speaking / Spreken Listening / Luisteren Reading / Lezen Writing / Schrijven Grammar / Grammatica Ga naar www.2020English.nl of de aangegeven website.
Inhoudsopgave Unit 1
Welcome to our company
7
Case 1
Showing the trainee around
29
Unit 2
Giving instructions and advice
31
Case 2
An instruction for a colleague
51
Unit 3
Working at a help desk
55
Case 3
A problem with the ďŹ rewall
76
Unit 4
Participating in a meeting
79
Case 4
Preparing for a meeting
97
Unit 5
To the IT trade fair
101
Case 5
So what did you think of the trade
123
fair? Unit 6
Applying for a job
127
Case 6
I have come to apply for ‌
147
Unit 7
IT around the globe
151
Case 7
Ireland's Silicon Valley
168
Unit 8
The importance of teamwork
171
Case 8
Improving the customer service
190
together Unit 9
Doing business
195
Case 9
Peripherals and such
213
Unit 10
Green technology
217
Case 10
Helping the environment
236
Welcome to Unit 1 our company
Sometimes you will have to introduce new people to the company you work at, but what should you tell someone new? In this unit,
you will learn what you should know about a company and what is important to tell a guest. Furthermore, you will learn to make a good first impression and the basics of giving a presentation.
Unit openers.indd 1
25-02-13 10:35
Unit 1 Welcome to our company
Speaking interaction Exercise 1 Work in pairs or in a group and discuss the following questions. 1 How would you welcome a guest to the company? 2 Why do you think that is important? 3 If you were the guest, how would you respond?
Listening Exercise 2 Listen to track 1. Listen to to the people introducing themselves and fill in the following chart. Person 1
Person 2
What is his/her name? What kind of company? What position?
Speaking interaction Exercise 3 Work in pairs. In the following conversation, (A) is a company employee, (B) is a visitor. Practise the conversations in English. 1 (A)
goedemorgen – kan ik u ergens mee helpen?
(B)
goedemorgen – stel je voor – je bent hier voor een vergadering met mevrouw van Dam
(A)
hoe laat? – mevrouw van Dam is er pas vanaf 11 uur
(B)
je bent te vroeg – afspraak om 11.15
(A)
plaatsnemen – wachtruimte
(B)
dank
(A)
iets te drinken?
(B)
een kopje thee
2
8
(A)
bent u meneer de Bakker?
(B)
bevestig
(A)
begrepen dat hij een afspraak had – waarover?
(B)
bevestig – over mogelijke aankoop nieuwe producten voor je bedrijf
Unit 1 Welcome to our company
(A)
reageer – je belt de collega wel even
(B)
bedank
(A)
collega komt over 5 minuten
(B)
bedank
Writing Exercise 4 Prepare an introduction of yourself. Write down a short story of about 50 words. Start with your name, and then explain where you work, what your position is, etc.
Reading Exercise 5 Read the text and answer the following questions.
Information Technology (IT) Information Technology is the branch that is specialised in information systems, computers and means of telecommunication. Nowadays, IT is also called Information and Communication Technology (ICT). This change occurred because of the means of telecommunication that have been developed in the past few decades. Examples are Skype, MSN Messenger and Facebook. 5 Working in the IT branch involves different tasks. Besides assembling and disassembling hardware, it also involves maintaining and developing new systems, networks, websites etc. The IT branch has grown substantially and is still growing in rapid speed. In 2008 a billion personal computer users were registered. According to estimates, the annual growth increase of pc’s is about 15 %. In 2009 the web already contained over 25 billion webpages, and one trillion URL’s were counted. More than 10 50% of these websites are in English. German is in second place with about 8%. Note that webpages can be found in 75 different languages. This proves that, for someone working in the IT branch, it is very important to master the English language.
1 What does the text describe in general?
2 In 2008 the number of computer users was one billion. When is it doubled?
3 Why is it important for internet users to master the English language?
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Unit 1 Welcome to our company
Listening Exercise 6 Listen to track 2. You will hear a woman telling who she is and what she does. Listen carefully and answer the following questions. 1 What is her name and what age is she?
2 What position does she work in?
3 What tasks does she have?
4 What is said about her work schedule?
5 Why would she like to become an IT Manager?
The United Kingdom Many Dutch say ‘England’ when they talk about the United Kingdom, but this is wrong. Also, the United Kingdom is not the
3
same as Great Britain. The United Kingdom consists of the island of Great Britain and of Northern Ireland (4), which lies in the northeastern part of the island of Ireland. The United Kingdom has an area of 244,111 km2. The island of Great Britain, in turn, consists of England (1), which occupies the southern two-thirds of the island,
4
Scotland (3), which occupies the northern third, and Wales (2) in the west. All these parts of Great Britain have very strong identities: the people who live there, feel English, Scottish or Welsh, rather than British. You can imagine that someone from Scotland may feel insulted when you call him or her English...
10
2
1
Unit 1 Welcome to our company
Speaking interaction Exercise 7 Work in pairs. You are an employee (A) at a company called ComService. You are about to give a short tour to a new employee (B). You meet for the first time and you introduce yourselves. Write out the two conversations in English on a separate piece of paper and then practise having the conversations. 1 (A)
goedemiddag – hoe kan ik u helpen?
(B)
goedemiddag – hebt een afspraak met meneer Hart.
(A)
dat ben ik
(B)
stel jezelf voor – nieuwe werknemer bij ComService
(A)
daar was ik van op de hoogte – gaat van mij een rondleiding krijgen
(B)
leuk – ben benieuwd
(A)
eerst een kopje koffie/thee?
(B
)koffie graag
(A)
zal voorstellen aan aantal collega’s
(B)
reageer
2 (A)
directeur al ontmoet?
(B)
bevestig – bij sollicitatiegesprek
(A)
uiteraard – nog andere mensen ontmoet?
(B)
alleen receptionist
(A)
dan ontmoet je de rest van de collega’s nog gedurende de dag
(B)
wil vandaag nog langs personeelszaken – aantal formele afspraken regelen
(A)
zal meteen laten zien waar die afdeling zit
(B)
reageer
(A)
nog andere afdelingen waar je langs moet?
(B)
niet per se
Reading Exercise 8 Study your handbook, B1, to learn about reading strategies and why you should use them. You are at a company called Taylor Woodrow to talk about a work placement opportunity. You are asked to wait a few minutes in the reception area, because you will be collected by the HR Manager. You are given a cup of coffee. On the table in the reception area there is a leaflet in English about the Taylor Woodrow Group. You decide to take a closer look at the leaflet. Read the text and answer the following questions.
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Unit 1 Welcome to our company
The Taylor Woodrow Group Teamwork Fundamental to the success of the Taylor Woodrow Group is the quality of its team. Regardless of the economic environment, the people who make up this group are in fact, its greatest asset. Training 5 In spite of the present economic climate, Taylor Woodrow remains loyal to the training and personal development of its team, regardless of age, ethnic background, gender or disability. The progression of all team members within the group is determined exclusively on the basis of personal merit, effective performance and business requirements. Taylor Woodrow has maintained a high level of cost-effective training activity, undertaking the equivalent of 8,000 days. 10 Safety The Group continues to develop and improve good safety practices around the world. A high level of safety and awareness training, involving over 2,000 site visits in the UK alone, ensures that team members are aware of the latest safety procedures and techniques. Aid 15 Through its sponsorship arrangements around the world, Taylor Woodrow continues to help a wide variety of worthy causes. The Group helped raise a total of over £ 30,000 for the Cancer Relief MacEwan Fund, while group companies have actively supported aid appeals for countries in distress. Communication Effective communication is essential to the successful operation of Taylor Woodrow. To further group-wide 20 communication, the group’s in-house magazine was recently relaunched. Now published in A4 format, the new style magazine dovetails with existing information bulletins and video presentations to keep the team worldwide informed of a wide range of issues.
1 What is a leaflet and what kind of information do you think you may find in this one?
2 You can see in the text that the first subheading is teamwork. What kind of information do you expect to find here? Why is it useful to answer this question?
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Unit 1 Welcome to our company
Exercise 9
Choose under which head you would place the following tasks from the To Do list.
Priority
Appointments
Stock-taking
Minor detail
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Unit 1 Welcome to our company
Exercise 10 Imagine you would visit a company for the first time. Outside the Netherlands and Belgium, people rarely speak Dutch. However, everyone speaks at least a little bit of English. Choose the correct translations. 1 Goedemiddag, ik heb een afspraak met meneer Harris. a Hi, I want to see mister Harris. b Good afternoon, I have an appointment with mister Harris. 2 Heeft u een momentje alstublieft? a Wait. b One moment please. 3 Waar kan ik de wachtruimte vinden? a Where is the holding room? b Where is the waiting room? 4 Kunt u mij het toilet wijzen? a Could you tell me where the toilet is? b Where is the loo? 5 Dank u voor het wachten, meneer Harris wilt u graag ontvangen in zijn kantoor. a Thank you for waiting, mister Harris will now gladly see you in his office. b Thank you for waiting, mister Harris receives you now in his office. 6 Kunt u mij dan vertellen hoe ik daar kom? a Tell me how to get there please. b Could you tell me how to get there? 7 Maar natuurlijk. a But naturally. b Certainly. 8 Het is hier links en dan de eerste deur aan de rechterkant. a Turn left here and then the first right door. b Turn left here and then it is the first door on your right hand side. 9 Dank u zeer. a Thank you very. b Thank you very much. 10 Graag gedaan/geen dank. a You’re welcome. b No thank you.
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Unit 1 Welcome to our company
Listening Exercise 11 Listen to track 3. You will hear two short conversations. The first conversation is at a conference. The second one is at an airport. The following conversations are not quite the same as the ones you will hear. As you listen, spot the differences and mark them in the text. Conversation 1 Employee
Good morning, madam. I’ll show you to the conference room. Right this way, please.
Visitor
Oh, yes. Thank you.
Employee
Did you have any trouble finding the hotel?
Visitor
No, not at all. I came by train.
Employee
I see. And did you take the bus from the station?
Visitor
No, I took a taxi. I wasn’t really prepared for rain today.
Employee
Yes, that’s right, it was supposed to snow today, wasn’t it? Well here’s the room, madam. Enjoy the presentation.
Visitor
Thank you.
Conversation 2 Anne Bosman
Excuse me, are you Mr McFee from Brighton Manufacturing?
Mr McFee
Yes, I am.
Anne Bosman
Hello, nice to meet you. I’m Anne Bosman. Welcome to Manchester.
Mr McFee
How do you do? It’s so nice of you to meet me here.
Anne Bosman
Oh, it’s no problem at all. Did you have a nice journey?
Mr McFee
Yes, it was quite comfortable, thank you.
Anne Bosman
That’s good to hear. Well, I’ll take you to the office first, if that’s all right with you.
Mr McFee
Yes, that’d be fine.
Anne Bosman
Can I help you with your luggage?
Mr McFee
Yes, thank you. Here you are.
Anne Bosman
My car’s just right outside. Shall we go then?
Exercise 12 Listen to track 4. Study your handbook, A101-A105, to learn about conversation starters. You will hear 10 questions. Give a short answer to each one as in the example. question
Did you have any trouble finding our office?
answer
No, it was quite easy actually. The directions you gave me were very helpful.
1 2 3 4 5
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Unit 1 Welcome to our company
6 7 8 9 10
Writing Exercise 13 Writing letters and emails Study your handbook, C1-C11, about writing letters and emails. Answer the following questions. 1 Why should we pay attention to the spelling in our letters or emails?
2 Why is it not allowed to use the following sentence in a letter ? ‘She’s the general manager of our company.’
3 Explain the KISS formula. What are the advantages?
4 Why is it not correct to write ‘I want to order five of these products.’ What should we use and why?
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Unit 1 Welcome to our company
Exercise 14 Look at the following letter. Find the mistakes and encircle them.
IT-Nico 21 Main Street BS3 RG4 Birmingham March 5rd 2012 T.a.v. Mr J S Booker High-Tech Now 44 Saint James Street Manchester 23D 6DF Dear Mister Ferris Last week you called me about...
You should be able to ďŹ nd six mistakes in this letter. Write down the correct version of each mistake. 1 2 3 4 5 6
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Unit 1 Welcome to our company
Exercise 15 Fill in the gaps in the letter.
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Unit 1 Welcome to our company
Reading Exercise 16 Read the following text about first impressions. Underline words that you do not know.
Making a Great First Impression Getting off to a Good Start It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time. In this short time, the other person forms an opinion about you based on your appearance, your body language, 5 your demeanour, your mannerisms, and how you are dressed. With every new encounter, you are evaluated and yet another person's impression of you is formed. These first impressions can be nearly impossible to reverse or undo, making those first encounters extremely important, for they set the tone for all the relationships that follow. So, whether they are in 10 your career or social life, it's important to know how to create a good first impression. This article provides some useful tips to help you do this. Be on Time Someone you are meeting for the first time is not interested in your ‘good excuse’ for running late. Plan to arrive a few minutes early. And allow flexibility for possible delays in traffic or taking a wrong turn. 15 Arriving early is much better that arriving late, hands down, and is the first step in creating a great first impression. Be Yourself, Be at Ease If you are feeling uncomfortable and on edge, this can make the other person ill at ease and that is a sure way to create the wrong impression. Stay calm and confident, so the other person will feel more at ease, and 20 so you will have a solid foundation for making that first impression a good one. See our section on relaxation techniques to find out how to calm that adrenaline! Present Yourself Appropriately Of course physical appearance matters. The person you are meeting for the first time does not know you and your appearance is usually the first clue he or she has to go on. But it certainly does not mean you need 25 to look like a model to create a strong and positive first impression. (Unless you are interviewing with your local model agency, of course!) No. The key to a good impression is to present yourself appropriately. They say a picture is worth a thousand words, and so the ‘picture’ you first present says much about you to the person you are meeting. Is your appearance saying the right things to help create the right first impression? 30 Start with the way you dress. What is the appropriate dress for the meeting or occasion? In a business setting, what is the proper business attire? Suit, blazer, casual? And ask yourself what the person you'll be meeting is likely to wear – if your contact is in advertising or the music industry, a pinstripe business suit may not strike the right note! For business and social meetings, appropriate dress also varies between countries and cultures, so it is 35 something that you should pay particular attention to when in an unfamiliar setting or country. Make sure you know the traditions and norms. And what about your grooming? Clean and tidy appearance is suitable for most business and social occasions. A good haircut or shave. Clean and tidy clothes. Neat and tidy make up. Make sure your grooming is appropriate and helps to make you feel ‘the part’. 19
Unit 1 Welcome to our company
40 Appropriate dressing and grooming help make a good first impression and also help you feel ‘the part’, and so feel more calm and confident. Add all of this up and you are well on your way to creating a good first impression. A Word About Individuality The good news is you can usually create a good impression without total conformity or losing your 45 individuality. Yes, to make a good first impression you do need to ‘fit in’ to some degree. But it all goes back to being appropriate for the situation. If in a business setting, wear proper business attire. If at a formal evening social event, wear appropriate evening attire. And express your individuality appropriately within that context. A Winning Smile! 50 As the saying goes, ‘Smile and the world smiles too.’ So there's nothing like a smile to create a good first impression. A warm and confident smile will put both you and the other person at ease. So smiling is a winner when it comes to great first impressions. But do not go overboard with this – people who take this too far can seem insincere and smarmy, or can be seen to be ‘lightweights’. Be Open and Confident 55 When it comes to making the first impression, body language as well as appearance speaks much louder than words. Use your body language to project confidence and self-assurance. Stand tall, smile (of course), make eye contact, greet with a firm handshake. All of this will help you project confidence and encourage both you and the other person to feel better at ease. Almost everyone gets a little nervous when meeting someone for the first time, which can lead to nervous 60 habits or sweaty palms. By being aware of your nervous habits, you can try to keep them in check. And controlling a nervous jitter or a nervous laugh will give you confidence and help the other person feel at ease. Again, see our section on relaxation techniques for help with this. Small Talk Goes a Long Way Conversations are based on verbal give and take. It may help you to prepare questions you have for the 65 person you are meeting for the first time beforehand. Or, take a few minutes to learn something about the person you meet for the first time before you get together. For instance, does he play golf? Does she work with a local charitable foundation? Is there anything that you know of that you have in common with the person you are meeting? If so, this can be a great way to open the conversation and to keep it flowing. 70 Be Positive Your attitude shows through in everything you do. Project a positive attitude, even in the face of criticism or in the case of nervousness. Strive to learn from your meeting and to contribute appropriately, maintaining an upbeat manner and a smile. Be Courteous and Attentive 75 It goes without saying that good manners and polite, attentive and courteous behaviour help make a good first impression. In fact, anything less can ruin the one chance you have of making that first impression. So be on your best behaviour! One modern courtesy worth mentioning is ‘turn off your mobile phone.’ What first impression will you create if you are already speaking to someone other than the person you are meeting for the first time? Your 80 new acquaintance deserves 100 per cent of your attention. Anything less and you'll create a less than good first impression.
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Unit 1 Welcome to our company
Write down the words of the text you do not know the meaning of. Find the meaning of those words using a dictionary.
English word
Translation
Exercise 17 Answer the following questions about the text ‘Making a Great First Impression’. 1 What are first impressions usually based on?
2 What tips are given to prevent arriving late for an appointment?
3 What does the writer mean by ‘picture’ on line 28?
4 What does the writer mean by ‘the part’ on line 40?
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Unit 1 Welcome to our company
5 What does body language have to do with first impressions?
6 What tip is given about a modern courtesy that is often forgotten nowadays?
Writing Exercise 18 Work in pairs. Write down how you would receive customers or guests to your company. Explain to your partner why you would receive them in that particular manner. For example:
A customer comes into your PC store for the first time. You don't know him, he doesn't know you. The customer is looking around the store for a product. Good morning sir, how can I help you? / Are you looking for something specific? Explanation: One has to remain polite to customers and also give the customer space so that they feel comfortable.
Situation 1 You have a meeting with a representative from a new company that you might work with in the future. You have not met this person and you want to leave a good first impression.
Situation 2 You pick up a colleague from the airport. You and your colleague work closely together.
Situation 3 You meet a job candidate who has come for a job interview. He does not know where to go and you are going to give him/her directions to the right meeting room.
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Unit 1 Welcome to our company
Situation 4 You are about to give a presentation about your company to the CEO called Ed Fredericks of another big company who is curious to know what service or products your company offers. You have not yet met this person.
Grammar Exercise 19 Study your handbook, E30-E32, to learn about the present simple tense (onvoltooid tegenwoordige tijd). Fill in the appropriate verb forms. 1 He always
(hack) my computer for fun.
2 We
(try) to provide quality at all times. (lock) our office during breaks.
3 We never 4 I
(live) in the same city as where I work.
5 In her spare time she 6 She 7 Sometimes my colleague 8 My work
(play) snooker. (eat) three apples every week. (fix) broken devices. (start) at 8 o’clock in the morning.
9 He
(teach) me a lot of new tricks every day.
10 We
(mix) very well together as a team.
Exercise 20 Study your handbook, E9-E11, to learn about plurals (meervoud). What is the correct plural of the following nouns (zelfstandige naamwoorden)? Also explain why you have to use this form. The first one has already been filled in as an example.
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Unit 1 Welcome to our company
Singular
Plural
Explanation
server
servers
Regular way to make plurals: nous + s
match earplug child colleague sheep woman memo watch half German piano
Writing Exercise 21 We have already studied how to organise a formal letter. Letters are still used but these days, email is much more commonly used as a means of correspondence. Try using the same layout and rules as you do in letters. Take a look at the email.
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Unit 1 Welcome to our company
At the bottom of the letter, Neill Harrison uses an automatic signature. This saves a lot of time because you do not have to write your signature every time you send an email. Also, it looks quite professional. Try thinking of your own signature.
NB Do not forget to apply this signature to your own (professional) email settings.
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Unit 1 Welcome to our company
Exercise 22 Write an email responding to the email in exercise 21. You can use the empty email form you can find on the 20/20-website under ‘documents’. Use the following clues. ■
No problem, mistakes happen
■
3 and 4 September not possible
■
Very busy till 12 September
■
Available on 13 September, 1 p.m.-5 p.m.
■
Also 14 September, 10 a.m.-4 p.m.
■
Ask if Mr Harrison will let you know what time suits him
■
Use signature
Speaking Exercise 23 Work in pairs or in a group. Ask each other these questions about presentations. 1 Have you ever given a presentation before? What was this presentation about? 2 To whom did you give that presentation? 3 How did you do? Did it go well or could you have done better? Explain. 4 Describe the best/most interesting presentation you have ever witnessed. 5 Why do you think giving a good presentation is important in the IT branch?
Exercise 24 Study your handbook, A140-A144, to learn about presentations. After that, answer the following questions. 1 Write down three things you need to do to prepare your presentation.
2 Write down two things that you must remember about your posture.
3 What should you say in the introduction of your presentation?
4 What alternative version of the start of a presentation is given in the handbook?
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Unit 1 Welcome to our company
Exercise 25 When you receive a group of visitors, you may have to give a short speech, for example about the company or the programme of the visit. Complete the speech by filling in the elements (a-g) in the blanks (1-7). 1 ... My name is Lars de Jong.
a Are there any questions?
2 ... our programme for today.
b First,
3 ... I will give you a tour of InterNovell, and show you
c I am going to talk about
all our buildings and departments. 4 ... during the tour, feel free to interrupt me. At one
d If you have any questions
o’clock, we will have lunch together in the canteen. At half past two, our PR Manager will give a presentation about the latest developments at InterNovell. 5 ... after an hour. Tonight at half past seven, we will
e Thank you for your attention.
have dinner together in restaurant ‘Riche’. 6 ...
f There will be a short coffee break
7 ...
g Welcome everyone.
Exercise 26 Translate the following sentences. You can use your handbook, A140-A144. 1 De reden dat jullie hier zijn is omdat ik het ga hebben over …
2 Als jullie vragen hebben, graag heel even wachten tot het einde van mijn presentatie.
3 Ik had het eerder in de presentatie al over …
4 Mijn presentatie is als volgt ingedeeld: Eerst vertel ik over …
5 Ik heb niet helemaal begrepen wat uw vraag is. Kunt u dat herformuleren?
6 Kunnen we die kwestie aan het eind van de presentatie even bespreken?
7 Dank jullie allen voor jullie aandacht. Ik hoop dat alles duidelijk is.
8 Ik zal jullie nog een korte samenvatting van deze presentatie per email sturen.
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Unit 1 Welcome to our company
Exercise 27 Work in pairs. Prepare a presentation together for your colleagues. Your boss has decided to change the web browser. You are using Internet Explorer at the moment, but you want to start using Mozilla Firefox. You have to persuade your colleagues that this is a positive change and it will save them a lot of time. Think of arguments to persuade them and prepare a structured presentation. You can use resources such as PowerPoint. You can write down keywords below.
Important words and phrases Make sure that you know how to use the following words and phrases in English. They can all be found in unit 1. algemeen
presenteren
directeur receptionist
afspraak
ict-medewerker
koffiepauze
ict -beheerder
hulpmiddelen
afdelingshoofd
correspondentie
conciërge
voorkomen/ uiterlijk
afdeling
opschonen
personeelszaken vennootschap
automatische
onder firma (vof)
handtekening
besloten
je op je gemak
vennootschap (bv)
voelen
eenmanszaak
een goede eerste indruk maken
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Unit 1 Welcome to our company
organisatie zonder
iemand
winstoogmerk
verwelkomen
registratieformu-
geachte heer/
lier
mevrouw
hoofdkantoor
de Engelse taal beheersen
collega
met vriendelijke
introduceren
groet
Case 1 | Showing the trainee around Reading Read the email below. This is an email from your manager about a student looking for a place to do his internship. Your manager has agreed to take in the student and he now wants you to train him. Some words are missing in the following email. Fill in the gaps by using the following verbs. know – is going to – received – enclosed – love – willing – think – believe
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Unit 1 Welcome to our company
Writing An invitation You have agreed to train the student. Send him an email in which you invite him for his first day. Make sure you mention the following points. Use a computer to write your email. ■
Voorstellen en vermelden dat jij hem gaat begeleiden gedurende zijn stage.
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Leuk dat er een nieuwe stagiaire komt
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Melden op 29 november, 9 a.m.
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Locatie: hoofdkantoor in Luton
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Receptie vragen om mij te bellen
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Pen en papier meenemen
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Programma in bijlage
Listening Informing the receptionist Listen to track 5 and answer the following questions. 1 Why does Rick call the receptionist?
2 What seems to be the problem for Joanne?
3 Why does Rick tell Joanne not to leave a note?
4 What does Rick ask Joanne to do at the end of the conversation?
Speaking Giving a first impression Today, the new trainee is coming for his first day at your company. You will explain to him what his tasks will be and you will introduce him to the colleagues he will be working with. Follow these steps. 1 Gather the background information you need. 2 Make notes of what you are going to say. 3 Make sure you start and end your speech properly. 4 Make sure your speech is about five minutes long. 5 Give your speech to your classmates.
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