Hellmann Worldwide Logistics Image Presentation

Welcome to the Hellmann F.A.M.I.L.Y!

Corporate DNA F irst, People First A ll About The Customers, Always M aking It Work Better, Everyday I nnovation And Entrepreneurship L ive Sustainability Y ou And Me!

History 1871

Founded in Osnabrueck by Carl Heinrich Hellmann

1949

Opening of the office in Hamburg

1953

Opening of the office in Bremen

1981

First high rack warehouse in Osnabrueck opens

1982 Opening of Hong Kong – later branches in China, Taiwan, Singapore, South Korea and Vietnam 1987 Opening of Sydney and later further branches in Australia and New Zealand

History 1988 The first US branch in Long Beach in California was opened, further expansion in the USA, Canada, Mexico, South America and UK 2004

Induction of a new terminal in Shanghai

2006 Opening of branches in Sri Lanka, Japan and later in India and Pakistan 2007 Implementation of the European Logistic Centre for MAN 2008 New building in Osnabrueck wins the ‚Best Office Award‘

Facts and Figures 2010  9,228 employees worldwide  Turnover 2.65 billion Euro  More than 14 million shipments per year,

55,733 shipments per day  211 own branches in 48 countries  Network: 16,500 employees in 443 branches in 157

countries

The Hellmann Network

443 branches in 157 countries

Main Board

Mark Hellmann, Jost Hellmann, Klaus Hellmann, Manfred Fischer, Karl Engelhard

International Executive Board

Jens Tarnowski, Mark Hellmann, Klaus Hellmann, Manfred Fischer, James Gootee, Jost Hellmann, Roger Haeussler

European Board

Jost Hellmann Klaus Hellmann

Hartmut Krehenbrink

Stefan Wimmer

Karl Engelhard

Manfred Fischer

Juergen Burger

Felix Scherberich

Products and Services & Industry Solutions Portfolio National and European Groupage

Courier-, Express-, Parcel Service

Supply Chain Management

Airfreight Seafreight Sea-Air Customs brokerage

Direct Load Rail Solutions

Industry Solutions: Automotive  Electronics  Fashion  Healthcare  Perishable Logistics  Public Private Partnership

ITSolutions Business Development

Products and Services

System Alliance  Cooperation of medium-sized forwarding companies  24/48 hours delivery service nationwide  Premium Services: 8 h, 10 h, 12 h, Fix, Next Day  Thermo  Collection orders  Immediate returns  Deliveries on saturdays  COD  Recall  Delivery note data transfer  Quick-COD

Camera Monitoring  Process optimization, increase in quality and security  Gateway documentation by photo per MDC (photo

handheld) if certain variations are recognized  Innovative camera monitoring system with the ability to locate radio scanners  Camera Monitoring System in all part-load traffic handling centers throughout Germany

European Groupage  European-wide network with own branches and chosen,

high-performing partners  Member of the general cargo cooperation System Alliance Europe  Defined departure schedules with coordinated transit times established through direct and gateway traffic  Traffics in 35 countries with more than 100 outbound and inbound routes

East Europe  Your specialist for the former states of the sowjet union  Hellmann East Europe Distributor is specialized in      

guarantee handling and spare parts handling Consulting Overland traffic / FTL, LTL Rail & intermodal transports Air & Seafreight Project & special transports Warehousing

ATLAS  Automated Tariff and Local Customs Settlement System  Since 2009 consignments with a value of more than

€1,000 will not be cleared at the border to third countries without an electronic export declaration  Quick and competent support in drawing up the export declarations from our experts  This service is not bound to transports with Hellmann

Courier Services  The fastest and most reliable way of transportation  Individual and optimal solution for every shipment  National & international  Direct transports  Without quantity and weight restrictions  Specialized experts take care of your shipments

Express System  The fast transport system using a worldwide express     

network Documents, single packages or consignments of several packages Door-to-door transport incl. customs brokerage Integrated tracking & tracing Worldwide imports, procurement solution Competent local contact person in every office

Parcel Distribution  System partner of Dynamic Parcel Distribution (DPD)  Germany and Europe  Online tracking & tracing  P.O.D. in digital archives  HPD parcels collection via Hellmann truck  Shipment return and cash on delivery

Night Star Express  Network for night time deliveries  Delivery of shipments before 8 o‘clock during the night  On request delivery before 7 o‘clock during the night (e.g.

for technicians)  Delivery with IOD (electronic delivery scan in T&T system)  Delivery to predefined depots only  International: BE, NL, LU, DK, AU, CH, SI, HU, CZ – other countries on request

SystemPlus  Pan-european Road-Express-Network for 22 European         

countries Strong logistic service provider in each country Network with premium IT-services and high quality guidelines Daily lines across Europe Fixed transit times door-to-door Tracking & tracing (on parcel & shipment level) Return shipments, procurement and third party collection & deliveries Time delivery services in Europe Dangerous goods and cash on delivery service Consolidated customs brokerage (CH, N)

Direct Load  National & international part and full load  Door-to-door-transport  Fixed contact persons  Flexible solutions  Shipment consignment with HIT  Customs handling  Insurance payments  Procurement logistics  Project management

Rail Solutions Alternative to the road: www.railsolutions.de  Innovative  Trendsetting  Economic  Ecological

With six trains rail solutions connects important industrial and commercial centers in Northern and Southern Germany every day – five times a week

Supply Chain Management Development and implementation of tailor-made logistics solutions along the supply chain:  Inbound logistics  Warehousing & value added services  Distribution  After sales services  Reverse logistics  EDI und E-Commerce  Specialist for Retail, Fashion/Textile, Consumer

Electronics, Industrial

Airfreight  IATA direct loading  Daily consolidation  Direct transport  Full and partial charters  Customs brokerage  Import, export and trans-shipment  Handling heavy and/or dangerous goods  Assembly and distribution  Packaging, crating and short-term warehousing  Palletizing cargo  Strategic gateways  On-board courier services

Seafreight  In-house NVOCC consolidation services  Full project co-ordination  Door-to-door service for LCL and FCL  Multi country/Buyer‘s consolidation  Cartage and inland freight by truck or rail  Warehousing and storage  Rail and inland waterway craft  Export packaging and crating  On-pier cargo inspection  Full and partial charters  Efficient customs brokerage at destination  Complete documentation services  Consular work  Project cargo service

Sea-Air  Intermodal transport system  Combination of the advantages of air and seafreight:

deadlines will be held and freight rates decreased  Our experts will offer the best routes between the point of departure and destination  Available on all main routes from Asia to Europe or US via the HUB in Dubai or Vancouver  Co-operation with selected carriers

Industry Solutions & Other Services

Automotive Logistics Individual solutions for procurement, production and distribution logistics  Monitoring of delivery schedules  Consolidation  Transports by overland/air/sea  Warehousing and short-term storage  Sequencing  Optimized packaging  Delivery directly to the assembly lines  Empties management  Return management  Quality management following VDA 6.2  Industrial know-how

Fashion Logistics  Long-lasting know-how in the fashion logistics sector  Handling of wrapped and hanging goods  Integrative, tailormade IT-tools  Value Added Services (Preparation of goods, pick & pack,

warehousing, quality control, distribution to POS)  E-Commerce & integrated fulfillment solutions by H&H

E­Shop setup & consulting

E­Shop operations, Content

Online marketing

Customer service

Reception, sorting & ware­ housing

Packaging & dispatch

Debitoren& Retouren mgmt., Etc.

Logistics

Perishable Logistics  Food- & Non Food transports  Management of the entire cooling chain  Cooled warehouses  Cool transports via overland, air & sea  Customs brokerage services  Stock management  Re-icing  Re-packing  Warehousing, labeling und precooling  IT services

Marine Solutions A highly specialized product designed to meet the time sensitive needs of the maritime industry  24/7 availability  Personal delivery  On-line inventory/stock report  Replacement parts stockpiling  Express service  Charter service

Hospital Management  Consulting and project services in healthcare  Strategy consulting  Restructuring and organizational development  Process design / reengineering

 Management services  Provision of executive manager  Change management  Interim management

 Joint ventures  with Charité - Universitätsmedizin Berlin  and Universitätsklinikum Hamburg-Eppendorf (UKE)

ELC - European Logistics Center ELC Munich and ELC Paris Europeanwide supply of spare parts for 800 branches of MAN:  Two warehouses with an overall area of approx. 24.000 m²  Approx. 14.000 orderlines each day  Approx. 400 customers to be delivered daily  120 commercial staff  25 mercantile staff

LH Bundeswehr Bekleidung Public Private Partnership between Lion Apparel, Hellmann and the German Army  Management of garments  Procurement  Transport / storage  Disposal to the soldiers  Washing / cleaning  Servicing  Reducing the stock  Optimizing the processes of the fashion industry

Wine Logistics Your competent contact for all questions about national and international wine logistics  Wine-hotline region Wittlich:

+49 6571 918-235  Wine-hotline region Polch: +49 2654 9488-12  E-Mail: weinhotline@de.hellmann.net

Academy Personnel development based on the competence model:           

Assessment days for trainees and aspirants Training/studies at the BA Regular ratings and interviews of staff Training and transfer workshops Programs for development with classification and potential days Regular 270 degrees ratings for managers Management trainings Mentor programm Extra occupational studies Talent management Succession planning etc.

EUROS  Own insurance service located in Osnabrueck  Insurances for transports, objects and persons  Quick and simple processing of recourses  Proactive capture of claims  Instand regulation of claims  Active risk management

HPM  Consulting (Germany & Europa)  WEEE / RoHS / REACh / CE / EuP  Reverse Logistics  Individual reverse logistics solutions  Remarketing  Buy and sale of used computer hardware  Accredited data deletion  Recycling  Certified by EfB/ElektroG  Individual disposal solutions  Electric and electronic used devices  Production overstocking  Ionisation smoke detector

pco Personal Computer Organisation Design IT-Processes … for the benefit of your business!  Development and transcription of technology- and    

process-oriented IT concepts Backoffice consolidation and high-end service RFID and Barcode solutions Consultion and service concepts Data Center-solutions and service

eCommerce The fulfillment solutions from one source  eShop and consulting  Content management  Risk management  Debitors management, demand notes and collection  Customer service  Online marketing  Photo studio and texting  Logistics and individual industry solutions  Distribution and return shipment management  Integral IT services

Hellmann Connect The electronic dispatch handling for our customers  solution for ...  Collection bookings  Recording consignments  Recording collection orders  Order management  Creation of barcode labels  Creation of freight lists  Data transfer

HIT - Information Tool Your individual information access!  Roadfreight:  Calculation of charges  Consignments booking  Tracking & tracing  Watchlist (Exception Reporting)  Air & Seafreight:  Tracking & tracing  Purchase order management  Interactive reporting  Contract Logistics:  Search for delivery notes  Stock monitoring

Sustainability  DIN EN ISO 14001:2005 since 1996

as the first logistics company in Germany  Quality Management – DIN EN ISO 9001:2008 since 1992 in Germany, today at 136 locations worldwide  Additional Certificates: VDA 6.2 – Standard for the automotive industry HACCP – for the food production industry  Corporate Social Responsibilty

References

Thank you for your attention!