MERCHANTS
MAKING DIGITAL HUMAN WHO WE ARE
SOURCING SOLUTIONS
Merchants is a leading customer
Merchants offers a full range of
management partner specialising in
sourcing solutions ranging from
business process outsourcing (BPO) that delivers customer experience and customer interactions. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and
facilities and IT infrastructure support through to full-service Business Process Outsourcing (BPO), services with a strong IT infrastructure underpin. Our operations range from inbound customer service to outbound sales, delivering business-to-business, or direct-to-end customer, alongside back office processing.Currently Merchants employs over 4 000 staff
processes that are based on best
members worldwide, supporting our
practice standards in the contact
diverse range of services and clients.
centre industry. Our industry coverage includes We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
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IMPUMELELO TOP EMPOWERMENT
Telecoms, Insurance, Government, Banking, Airlines, Retail and Internet Service Providers, both domestic and international. Merchants has the distinction of being recognised by winning the Frost & Sullivan Award for BPO Operator of the year in South Africa.
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