Canada’s Travel Trade News December 9, 2021 travelweek.ca
More upheaval Travel industry, federal government react to the omicron variant pgs. 3, 11
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Carnival Corp maintaining commission tiers Exodus’ new loyalty program for agents
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“You’re not going to keep it out”: Bruce Poon Tip on global reaction to omicron BY CINDY SOSROUTOMO TORONTO — The decision to cancel trips right before Christmas was a heartbreaking one for Bruce Poon Tip. But the founder of G Adventures had no other choice after several countries once again shut down their borders and announced enhanced travel restrictions due to the omicron variant, a response that he says was a complete overreaction. Of course, concern over any new COVID-19 variant is warranted. But as early research about omicron has shown, there is no need for panic just yet, Poon Tip tells Travelweek in an exclusive interview. “All early evidence shows that omicron does not lead to more severe illness, which is actually a good thing. If variants start having less severe symptoms and omicron becomes a dominant strain like Delta, that’s good news because it will lead to less hospitalization and less death,” he says. “That’s how we shift from a pandemic to an endemic. If we can get to a place where COVID-19 becomes the equivalent to the flu, virus mutations can be for the better.” When asked what governments could have done differently upon learning about omicron, other than restrict air access from South Africa (where it was first discovered) and neighbouring countries, shut down borders and, in the case of Canada, implement mandatory COVID-19 testing for all air travellers (except from the U.S.) and self-isolation until test results become known, Poon Tip says a wait-and-see approach would have been best. “In general, I think it’s a mistake to react so quickly. In two weeks’ time when news comes out that omicron is less transmissible or it has less symptoms, are governments going to reverse their decision to shut down? I just don’t think they will,” he says. “I’m not coming down on government, not at all. It’s about being prepared. The lack of forward thinking and planning is unfortunate. We’ve had 19, 20 months to prepare for this, we essentially had a two-year rehearsal. But we didn’t learn anything with Delta because we’re doing the same thing.”
Bruce Poon Tip
Shutting borders is not the answer, he adds, emphasizing the enormous socio-economic impact travel has on global communities. Prior to the pandemic, Travel & Tourism accounted for 1 in 4 of all new jobs in the world and 10.4% of global GDP. According
“Once someone’s vaccinated and tested, which is what’s been happening, that should open up some doors and create some freedoms for them to travel...This should be a global policy but right now, everyone’s working individually.” to the World Travel & Tourism Council (WTTC), the sector suffered a staggering loss of nearly $4.5 trillion in 2020 as a direct result of the pandemic. “Once someone’s vaccinated and tested, which is what’s been happening, that should open up some doors and create some freedoms for them to
travel,” says Poon Tip. “This should be a global policy but right now, everyone’s working individually.” As the WTTC and other organizations like the World Tourism Organization (UNWTO) and the International Air Transport Association (IATA) have repeatedly advocated throughout the pandemic, a more unified global approach is key for the safe resumption of travel. Poon Tip, however, notes how the global response to omicron has been “very uneven” thus far, with several countries, including Canada and the United States, banning flights from South Africa and other African nations, while others like Japan and Israel have gone so far as to close borders entirely to all foreigners. “It’s been proven once again, as much as you shut down borders, you’re not going to keep it out. We’re already seeing it in every country around the world, including here in Ontario,” says Poon Tip. “We have a miracle vaccine. We should focus on vaccine equity because that’s the best way to slow down variants. Hoarding vaccines is not helping anybody.” According to Our World in Data, only 7.5% of the 1.3 billion people living on the African continent is considered fully vaccinated against COVID-19. In December 9, 2021 | TRAVELWEEK | 3
TOP NEWS comparison, 29.1 million Canadians are fully vaccinated, which is approximately 76% of Canada’s population. “It certainly doesn’t help that one country’s 90% vaccinated while others are only at 5%,” adds Poon Tip. “We need each other to get out of this. It’s just a shame that after the 20 months we’ve been in this, we still aren’t working together.”
NEW SAFETY MEASURES COMING? Poon Tip tells Travelweek that G Adventures is not planning any new or enhanced safety measures at this time in light of the omicron variant, “not until we have more information.” Referencing Dr. Anthony Fauci, Director of the National Institute of Allergy and Infectious Diseases and the Chief Medical Advisor to the U.S. President, who earlier this week said preliminary data from South Africa, which suggested less severe symptoms for omicron, was “a bit encouraging,” Poon Tip once again calls for calm at this time. “I want to stress that if initial information about omicron came back saying it was more severe and leads to more death, I’d be completely for taking whatever steps that are necessary,” says Poon Tip. “But that’s not what’s coming out. What is being brought to light is that omicron has less severe symptoms and possibly less hospitalization.”
“WE HIT ALL OUR TARGETS THAT WE WANTED TO HIT” News about the omicron variant broke over the all-important Black Friday/Cyber Monday weekend, a typically very busy time for G Adventures. Following a hugely successful month in November (“We were on a tear,” says Poon Tip), the weekend started off strong in terms of bookings. Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca
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Criticism mounts for new travel restrictions in the wake of omicron TORONTO — The World Tourism Organization (UNWTO) of the United Nations is calling out new blanket restrictions on travel, put in place by some governments in an effort to minimize the impact of the omicron variant. Canada’s omicron watch list now stands at 10 countries: Egypt, Malawi and Nigeria along with South Africa, Lesotho, Botswana, Zimbabwe, Mozambique, Eswatini and Namibia. The U.S., the UK and EU nations have also brought in new restrictions. At the just-wrapped 24th UNWTO General Assembly, countries from all global regions expressed their solidarity with southern African states, calling for the immediate lifting of travel bans imposed on specific countries and for freedom of international travel to be upheld. “In light of recent developments, UNWTO has once again reminded countries that the imposition of blanket restrictions on travel is discriminatory, ineffective and contrary to WHO recommendations. Blanket restrictions may also stigmatize countries or whole regions,” says the organization. During the UNWTO General Assembly, Members States and partners, including voices from international organizations and across the private sector, echoed WHO’s advice that travel restrictions should only be imposed as a very last resort in response to changing circumstances. “Furthermore, it was stressed that if restrictions are introduced, they must be proportionate, transparent, and scientifically based. They must also only be introduced with a full appreciation of what halting international travel would mean for the most vulnerable, including those developing countries and individuals who depend on tourism for their economies and livelihoods,” said the UNWTO. “We had an incredible Black Friday and then news about omicron broke and we were bracing for a bit of a come-down, but it never came,” says Poon Tip. “We hit all our targets that we wanted to hit, and we even extended our sale for the rest of the week. Our numbers continued throughout the week after.” The week proved so successful that Poon Tip says the company exceeded 2019 numbers in North America. It came close to surpassing numbers in Europe, too. This should come as no surprise seeing how G Adventures has seen steady momentum since hosting its first two ‘relaunch’ trips back in September 2020. In that month, the company started with just 18 departures; by June 2021 it was up to 75 departures and saw another leap in July 2021 with 170. By October 2021, the small-group adventure operator was operating more than 400 departures.
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G’S ADVICE TO TRAVEL AGENTS When asked how travel agents should proceed now that omicron has come to light and borders are once again shutting down, Poon Tip advises them to stay the course and remain aggressive in their selling. “We have not seen a downturn in business in terms of people booking. Travelling is a completely different thing; these latest shutdowns have put into jeopardy short-term travel within the next 60-90 days. But people are still booking in the future – we’re just seeing longer advanced booking times,” says Poon Tip. “So, agents should still continue to confidently book their passengers for trips in the future. Some people are planning for spring, lots of people are planning for summer. There’s no question people want to travel.” CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.
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Got clients heading to the Mexican Caribbean? Here’s what you need to know TORONTO — It’s going to take more than a pandemic to bring down a powerhouse destination like the Mexican Caribbean. Home to such tried and true vacation hotspots as Riviera Maya, Cancun and Playa del Carmen, the destination has weathered the pandemic better than most, launching its Clean & Safe Check Certification program in May 2020, implementing an effective traffic light system as part of its reopening plan, and welcoming back online the majority of hotels by mid-summer 2021. It also carries the enviable distinction of being the first destination to receive WTTC’s Safe Travels stamp. And although the new omicron variant has led to new border measures for Canadian travellers, including on-arrival testing (except from the U.S.) and isolation until results are known, the Mexican Caribbean is reminding those who are willing and able to travel this winter that it has the necessary resources and protocols to ensure a safe and memorable getaway. We recently sat down with Laura Nesteanu, Managing Director for GMS Canada, who represents the Mexican Caribbean in Canada as Account Director, to discuss how the Mexican Caribbean is preparing the winter season:
What kind of winter are you forecasting this year in terms of visitor arrivals, particularly from the Canadian market? “The winter is very promising due to increased airlift from several countries around the world. There are currently 35 airlines flying into the 3 international airports in the Mexican Caribbean. For Canada specifically, we’re happy that the borders are open and Canadians are able to travel to our destination using their airline of preference. In addition to the Mexican and U.S. carriers, there are 4 Canadian airlines with nonstop flights to Cancun (Air Canada, Air Transat, WestJet, Swoop), departing from 7 cities across Canada (Toronto, Ottawa, Montreal, Vancouver, Edmonton, Calgary and Halifax). “The vaccination numbers are very high in Canada and now that children will be vaccinated too, we believe that Canadian families will feel even more comfortable to get on a plane and have a fantastic holiday in one of our destinations. “Mexico also doesn’t require a COVID-19 test to enter the country, so travel is more affordable. In addition, there are some hotels that offer PCR testing for returning Canadians free of charge, for stays of a minimum 7 nights.”
Laura Nesteanu
What’s hotel occupancy like right now? Are the majority of hotels and resorts open? “Approximately 90% of hotels are fully open, the rest are in renovation or have even closed. According to the State Reactivation Traffic Light, the Mexican Caribbean is currently in the 1st Green Phase with hotels at 80% allowed capacity. “Hotel occupancy varies according to the season. At the end of October, the occupancy was at 55% across the state and we’re expecting higher numbers towards the end of Q4 when visitation numbers increase due to the season.” What is Mexico’s current entry requirements?
Cancun 6 | TRAVELWEEK | December 9, 2021
“Mexico does not require visitors to be fully vaccinated or present a COVID-19 test to enter the country. We suggest travellers check directly with the airline and hotel to learn about their respective protocols. “All visitors are required to continue to comply with preventative measures and established protocols in the destination, which are available at this link: https://www.mexicancaribbean.travel/ covid-19/. This link contains information on hygiene protocols for the travel industry in the Mexican Caribbean after COVID-19, including hotels, DMCs, parks, tours, restaurants, airports, airlines, providers, etc.”
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How are you accommodating Canadians who are still required to provide a pre-departure PCR test upon their return home, for trips longer than 72 hours? “In the Mexican Caribbean, we work together with health authorities and hotels to facilitate access to the diagnostic tests required for our visitors. Most of the hotel chains have confirmed that they will offer tests at no cost to their guests, additionally agreements have been made with laboratories and pharmacies to offer tests at preferential prices. In case of a PCR test, the hotels will provide support with the necessary procedures. “For more information, consult directly with the chosen hotel and/or check the Table of Hospitals and Laboratories at this link: https://www.mexicancaribbean. travel/covid-19/covid-19-tests/.” How are you working with the trade in preparation for the winter season? “The Quintana Roo Tourism Board has a detailed action plan in place for the Canadian travel trade, including, but not limited to: two in-person events in To-
ronto and Montreal, a virtual roadshow for all of Canada for December, an exhibit at the Toronto Travel Marketplace on Dec. 1, monthly newsletters with destination updates, a dedicated e-learning platform for travel agents to get certified on the Mexican Caribbean, and plenty of resources available on the website. Most importantly, as of October 2021, there’s a local team in Toronto to offer support and handle any requests from travel agents or travel media. They can be reached by phone at (647) 797-3733 or by emailing Allison.ferguson@1gms. com or laura.nesteanu@1gms.com. “The Quintana Roo Tourism Board has also engaged locally in several partnerships with key travel partners such as Expedia and Air Transat to promote the Mexican Caribbean directly to consumers and support the efforts airlines and travel partners have made to actively sell our product.” What’s new in the destination that Canadians should know about? “While Cancun continues to be a favourite destination to escape the cold winter months, new additions across
the Mexican Caribbean promise innovative new stays, exciting activities and delicious flavours throughout the region for 2021 and 2022.” These include: • The Hilton Cancun, an All-Inclusive Resort, celebrated its opening on Nov. 8 as the fifth all-inclusive resort by Hilton • The new Hotel Xcaret Arte is a hotel experience that pays homage to the best Mexican artists, with suites inspired by Mexico’s culture and art • Opening in December 2021 is Live Aqua Beach Resort Riviera Maya Tulkal, part of a new La Coleccion Resorts development that will also include the Fiesta Americana Riviera Maya Tulkal and the Tulkal Convention Center • The brand new La Casa De La Playa By Grupo Xcaret is a luxury boutique hotel in the Cancun area • Opening Feb. 11, 2022 is the new adults-only, all-inclusive Secrets Moxché Resort For more information about travel to the Mexican Caribbean, go to www.mexicancaribbean.travel. December 9, 2021 | TRAVELWEEK | 7
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Silversea Cruises has announced the name of its first ship as part of its newbuild project known as Project Evolution. Called Silver Nova, the revolutionary vessel is set for delivery in summer 2023 and will be the first hybrid, luxury cruise ship free of local emissions at port. The ship will use liquefied natural gas (LNG) as its main fuel, helping it to achieve a 40% overall reduction in greenhouse gas emissions per double suite when compared to its previous class of ships (the Muse class). Upon completion, it will offer the highest space-toguest ratio in Silversea’s fleet, butler services for all suites and a capacity of 728 guests.
Emerald Cruises’ highly anticipated Emerald Azzurra has successfully completed its first sea trials ahead of its debut in January 2022. As the cruise line’s first ocean-going vessel, the 100-guest luxury superyacht will sail the Mediterranean, Adriatic, Black and Red Seas when it officially launches next month. The sea trials took place within 48 hours in Vietnam, departing Ha Long Shipyard on Nov. 20. Following the trials, the Emerald Azzurra will shortly undergo the final touches to its interior and exterior, as well as complete team training before it begins sailing in early 2022. It will carry just 100 guests in 50 deluxe suites and staterooms, with more than 80% of cabins featuring a balcony, and will be the 10th vessel in the Emerald Cruises fleet.
AIRLINES Avianca has launched its new Toronto-Bogota route, which kicked off on Dec. 3. Flights operate Tuesdays, Fridays and Saturdays. There will be about 4,000 weekly seats and three weekly frequencies as part of the airline’s goal of inaugurating 50 new routes between 2021-2023, and 200 point-to-point routes in operation by 2025. Avianca has already launched 16 new routes during 2021 and will increase 30% of its flights in December.
Emerald Azzurra
American Queen Voyages will be renaming its Victory I and Victory II vessels to Ocean Voyager and Ocean Navigator, respectively, when they re-enter service in early 2022. Specializing in Lakes and Ocean experiences, Ocean Voyager will begin its 2022 season on Jan. 4 with Mexico and Yucatán Peninsula itineraries, while Ocean Navigator will debut in Savannah on April 10, sailing up the eastern seaboard towards the Great Lakes for the summer season. Both vessels are currently in Port Royal, South Carolina undergoing minor renovations prior to the season. They are identical 202-guest ships featuring 101 suites and staterooms, two dining venues and two lounges, purposely built to navigate the canals and locks of the Great Lakes and St. Lawrence Seaway.
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Ocean Navigator 10 | TRAVELWEEK | December 9, 2021
The World Travel & Tourism Council (WTTC) has released a new groundbreaking report that calls on governments to adopt a more internationally coordinated response to COVID-19 for the Travel & Tourism sector, and implement digital solutions that will facilitate the safe resumption of travel. WTTC is urging governments to accept four of the most widely used digital COVID vaccination certificates (EU Digital COVID Certificate, ICAO Visible Digital Seal, DIVOC, and SMART Health Cards) as proof of COVID-19 status. Governments should create their own ‘Digital Travel Portal,’ says the report, allowing travellers to electronically share their digital COVID vaccination or test certificates with their destination before they begin their journey. Travellers would simply go to the online portal managed by the destination, where their digital COVID certificate would be uploaded, and verify their status online in seconds.
NEWS
More questions than answers about new omicron travel rules TORONTO — There’s no travel ban or blanket travel advisory but the travel industry is bracing for upheaval with the omicron variant and new testing requirements. And as is often the case, there are more questions than answers at this point. As announced on Nov. 30 by the federal government, all air arrivals to Canada, except from the U.S., will be tested on arrival at the airport and must isolate until the results are known. Details were few, and the news came on the same day that more than half a dozen airports across Canada finally reopened to international travel. In early 2021 all but four of Canada’s airports closed to international travel, in part to streamline testing procedures. The new testing rules apply even to fully vaccinated travellers. During the same briefing another three countries - Egypt, Malawi and Nigeria - were added to Canada’s omicron watch list, bringing the total to 10. Transport Minister Omar Alghabra was interviewed on Dec. 1 on Breakfast Television, and he was asked about the possibility of Canada returning to an all-out travel ban. Canada’s advisory against all nonessential travel, in place for more than 19 months, lifted just weeks ago on Oct. 21. In his response on BT, Minister Alghabra gave no indication that Canada would return to an all-out travel ban. However, he said, “we’ve learned that limiting volume of travel reduces the chances of infection. And we learned that testing gives us a great tool of surveillance so we can keep an eye on trends and patterns and types of infections that could be imported. So what we’ve done yesterday (Nov. 30), we’ve announced additional layers of protection ... and some of them include restricting travel to individuals who have been to certain countries over the last 14 days. Others include testing. So we feel really confident that these layers or protections are going to help reduce the risk of importing the virus.” Canada’s advice for travellers has been updated in the wake of the discovery of the omicron variant, and urges caution.
There’s also potential confusion about requirements for self-isolation (for all air arrivals except from the U.S.) and quarantine (for arrivals via the 10 countries). For the 10 countries on the omicron watch list, arrivals have been asked to quarantine until they get their test results. On BT Minister Alghabra
"We’ve announced additional layers of protection ... and some of them include restricting travel to individuals who have been to certain countries over the last 14 days ... We feel really confident that these layers or protections are going to help reduce the risk of importing the virus." was asked about the government’s use of the word ‘facilities’ for those under quarantine, and whether that meant a return to quarantine requirements in airport hotels. “Yes, we are mostly talking about hotels,” he said. There’s also uncertainty about how Canada’s airports will handle testing
for every air arrival except those from the U.S. On Dec. 1, Minister Alghabra noted that the number of air arrivals tested is currently at about 20,000, and now needs to ramp up to 32,000. “So it’s a significant increase. We expect that as of today we’re going to start ramping up … but I think it will take a few days for us to reach the maximum.” The Canadian Airports Council (CAC) released a statement in the wake of the Nov. 30 announcement. CAC President Daniel-Robert Gooch said that while Canada’s airports appreciate the government of Canada’s swift move to implement new measures to guard against further spread of the omicron variant in Canada, “we urge the government of Canada to work with Canada’s airports and air carriers in the coming hours to ensure these measures, which haven’t been seen in detail, are operationally feasible at Canada’s international airports. As Gooch points out, “the only operationally-feasible way to test 100% of international arriving travellers - from all countries except the U.S. - is to provide off-site tests, such as those that travellers can take at their home or other point of self-isolation. He added: “We also must ensure there is sufficient testing capacity to implement this across all of the traveller groups that now will be required.” December 9, 2021 | TRAVELWEEK | 11
NEWS
ACTA says quick passage of Bill C-2 is essential, and updates needed as independent agents aren’t covered TORONTO — ACTA says quick passage of Bill C-2 is essential or thousands of travel and tourism jobs will be under threat. ACTA is also alerting the industry that so far independent travel agents and agencies are not covered under Bill C-2. Deputy Prime Minister Freeland tabled Bill C-2 in the House of Commons last month. Bill C-2 is aimed at providing further support in response to COVID-19. If passed, the bill will provide up to 75% wage and rent subsidies to travel agencies who suffered a revenue decline of 40% or greater – with conditions. As ACTA also notes, at this time there is no indication that independent travel agents will benefit from either program. ACTA President Wendy Paradis says ACTA continues to meet with politicians and key government officials, urging them to amend the bill to include independent travel agents, or to introduce new financial supports for these sole proprietors. Paradis adds that new border restrictions due to the omicron variant, just weeks before the busiest travel season of the year, is adding to the industry’s concerns. “ACTA is closely analyzing the situation and is deeply concerned about the impact on travel agencies and independent travel agents, who are currently without financial support,” she said. ACTA’s ask includes the urgent need for all MPs and Senators to pass Bill C-2 into law and to introduce support for independent travel agents. The new Tourism and Hospitality Recovery Program, announced last month, is part of Bill C-2. As proposed, the bill will provide backdated wage and rent support from Oct. 24, 2021 through May 7, 2022. Wage and rent supports drop in half starting March 13, 2022. ACTA gives this example: a business eligible for 75% subsidy would get that between October 24, 2021 – March 12, 2022, 12 | TRAVELWEEK | December 9, 2021
and then up to 37.5% subsidy between March 13, 2022, and May 7, 2022. To be eligible, businesses must have had a 40% or greater revenue decline for each month between March 15, 2020, and March 13, 2021. Further, eligibility is determined monthly starting October 24, 2021, where a minimum revenue 40% drop or greater is required. The program works similarly to the previous wage and rent subsidies and will be administered by the CRA. Also announced last month, the proposed Canada Worker Lockdown Benefit provides financial support to workers impacted by a lockdown issued by any level of government, including federal, provincial, and municipal. However, current indications are that border restrictions and advisories do not constitute a lockdown under this program, says Paradis. CALL TO ACTION ACTA is urging travel agencies and independent travel agents to write to their MPs to share their stories and need for immediate financial support. ACTA is meeting with politicians and government decision makers in an effort to secure implementation of the proposed bill as quickly as possible. And in response to the omicron variant, ACTA is calling on all governments “to follow the science to ensure the best possible health and economic outcomes. Where appropriate, governments should coordinate their response globally.”
Health Minister Duclos was asked about beach vacations this winter, here’s what he said OTTAWA — What would Health Minister Jean-Yves Duclos tell someone who’s planning a beach vacation for their family for the coming winter months, in the face of the omicron variant and other unknowns? A reporter put that question to Duclos at a federal ministers’ COVID-19 briefing on Dec. 3.
His answer was far from definitive, but for the travel industry at this uncertain time, maybe that’s a good thing. Because there’s still no travel ban or other blanket measures, just words of caution. Here is Duclos’ response: “That’s a very personal thing. Every person, every family has their own situation. It would be inappropriate for me to judge people’s personal choices. However what I can say is that the situation can change very quickly. A week ago, we did not even know of this omicron variant.” He then pointed to the new measures announced Nov. 30, including the requirement that air arrivals into Canada, including fully vaccinated travellers, undergo testing and self-isolate until they receive the results. That applies to all air travellers except those coming from the U.S., although that could change too.
“We announced measures, which have a clear impact on people arriving at airports. So we’re hoping things go well. However, things might become more complicated for people over the coming weeks. It’s not what we would wish for." “We announced measures, which have a clear impact on people arriving at airports. So we’re hoping things go well. However, things might become more complicated for people over the coming weeks. It’s not what we would wish for. The measures we’re taking now I believe are going to help ensure that things run as smoothly as possible in the coming weeks,” he said. Later in the briefing Duclos reiterated that the federal government’s measures can change at any time: “That’s what life with COVID-19 is like.” The government earned praise from industry groups for acting quickly to implement measures in the face of the new variant, however there’s also confusion and frustration about when the testing measures for all travellers, and
NEWS self-isolate directives from border officials, will start. Duclos said three challenges for ramping up testing capacity at airports are: lab capacity; having the human resources to implement the tests; and the physical space needed for testing facilities. “This is all being phased in,” he said. “But let me be very clear, all travellers must be ready to be tested upon arrival. It’ll take a few days … but we’re already doing more and more tests every day. We won’t be able to test all the targeted travellers overnight. Testing rates will continue to increase until the infrastructure is in place to test everyone.” Duclos added: “I encourage all Canadians to think about how these new rules may impact them and their families and to prepare for when they are fully in place.” Transport Minister Omar Alghabra noted last week that the number of air arrivals tested is currently at about 20,000, and now needs to ramp up to 32,000. Duclos said airport testing capacity has increased by 60% since Dec. 1. The cost for the on-ar-
rival testing is covered by the federal government (whereas any tests for entering another country, and Canada’s 72-hour pre-boarding test, is the responsibility of the traveller). Duclos says testing upon arrival at Canadian airports will be either on-site, or in the form of a take-home test.
TuGo now covering cruises, announces other product enhancements RICHMOND, BC — TuGo is now covering cruise travel as part of its enhanced travel insurance offering that address COVID-19-specific concerns. According to Brad Dance, Chief Customer Officer and THIA past president, the travel insurance provider is now covering customers who wish to begin cruising again. “TuGo has continued to listen to our customers and evolve our product offering to support them through their
pandemic travels,” said Dance. “Supporting the health, wellness and safety of our customers, and protecting their travel investments, are TuGo’s top priorities.” In addition to cruise coverage, TuGo announced the following enhancements: • As of Nov. 30, the travel insurance provider has taken further steps beyond covering COVID-19 for vaccinated and unvaccinated Canadian travellers under a Level 3 (‘avoid non-essential travel’) advisory, to also covering them under a Level 4 (‘avoid all travel’) advisory, subject to vaccination requirements outlined in the policy. • As of Nov. 30, TuGo is providing coverage for Canadians who must cancel or interrupt their trip as a result of a medical condition related to COVID-19. Its ‘Cancel For Any Reason’ feature has also been updated with increased flexibility, allowing customers who purchase this add-on feature to cancel up to 5 days (previously 10 days) before departure for any reason, and receive 50% of their pre-paid, unused non-refundable travel costs. SPACE SHUTTLE ATLANTIS®
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December 9, 2021 | TRAVELWEEK | 13
NEWS
“I’m seeing a lot of interest”: Europe Travel Xpo looks at booking trends and more By Kathryn Folliott TORONTO — The travel industry’s recovery may be facing headwinds with the omicron variant but Europe still beckons for many clients, whether for 2022, 2023 or beyond. At the first-ever Europe Travel Xpo on Dec. 2, hosted by XpoPRO Mobile Events, a division of TravPRO Mobile, travel advisors, tour operators and more came together virtually to look at booking patterns and other trends for travel to Europe in the months ahead. Participants could head to the Marketplace to view partners’ showcases, engage with them in real-time and download or share assets. There were featured speakers and panels, and breakout sessions. The Learning Portal offered training courses, while the European Extras section offered trip ideas. The Euro Lounge and Trivia Centre rounded out the online experience. Plus, agents could earn and track their Xperience Points for chances to win Amazon gift cards and a trip for two to Ireland. Susan Tuckey, an adventure travel advisor with Toronto-based Penguins2PolarBears, part of TTAND, took part in the ‘Travel Advisor Tips & Trends’ panel alongside travel consultant Kim Barber with Globetrotter Travel in Michigan. The discussion was moderated by Elizabeth Pickering, National Manager of Industry Relations and Advocacy for Millennials in Travel.
Europe Travel Xpo, tour operator panel 14 | TRAVELWEEK | December 9, 2021
WestJet appoints new Executive Vice-President and Chief Loyalty Officer WestJet has appointed Karl Schuster as its new Executive Vice-President and Chief Loyalty Officer (CLO). Bringing with him over 19 years of loyalty experience, Schuster will join the executive leadership team in early 2022 following the completion of the immigration process. As CLO, a newly created role for WestJet, he will be responsible for the execution of growing WestJet’s loyalty program, products, services and partnerships. Schuster previously spent six years as CEO of Velocity Frequent Flyer, Virgin Australia’s award-winning loyalty program, during which he helped significantly increase annual revenue and membership subscribers to 10 million (up from 5.3 million), as well as grow partnerships with brands across the country. Prior to Velocity, he led multi-year loyalty programs for Qantas, British Airways and Malaysian Airlines, and provided consulting advice to a diverse range of airlines in his nearly 15 years at Aimia Inc. Tuckey said her Europe bookings have been picking up - and not for the usual suspects. “I’m seeing a lot of interest, particularly in destinations that are a little more immersive and off the beaten path,” said Tuckey. “Canadians are booking for 2022 and 2023, for destinations like Portugal and Spain, Turkey, Italian lakes and Swiss mountains, Greece, Nordic experiences, Iceland and Russia. So not your typical Italy or France or the UK. A little more remote, a little bit different.” Tuckey says ticking trips off bucket lists is a major factor. “I’m hearing a lot of ‘I’ve always wanted to go to …’, whether it’s Russia, or Greece, or wherever.” Many clients are booking longer trips to Europe too. “They’re definitely going to places they haven’t been and they’re being immersive. They’re spending 14
to 21 days. They’re not staying in one city. A lot of them are taking railways from destination to destination and going to all of the great sites historic sites, taking into cultural experiences,” she said.
“My first client post-COVID was a 23year old going to Iceland, she did a self-drive for 10 days. I find that my younger generation clients are booking sooner and earlier - this year and early next year. The Boomers are waiting until later 2022 and into early 2023.” Asked about who’s booking what, Tuckey said her younger and millennial clients have been quick off the mark. “My first client post-COVID was a 23-year old going to Iceland, she did a self-drive for 10 days. I find that my younger generation clients are booking sooner and earlier - this year and early next year. The Boomers are waiting until later 2022 and into early 2023.”
NEWS The Europe Travel Xpo also featured Lora Shapiro said Tauck’s guests a panel discussion with tour operaare happier with the tours than tors. Taking part were David Green, they’ve ever been, judging by customVP Commercial, G Adventures; Cory er satisfaction ratings. “The biggest McGillivray, Manager, Channel Market- benefit to travelling right now, there ing, Globus Family of Brands; and Lora are fewer crowds, fewer people,” Shapiro, Manager, Trade Marketing & she said. Education for Tauck. The panel was moderated by Mark Meredith, Founder, Rocket Travel Marketing. Green said G Adventures has run close to 1,300 tours over the past year. “We’re proud of that number, and we’re proud of the support we’ve received from the travel agent community,” said Green. “Customer satisfaction numbers are off the charts. Forward bookings are looking good TORONTO — Porter Airlines has announced Allianz Global Assistance as as well.” Green added that health and safety its new travel insurance provider, givprotocols haven’t negatively impacted ing customers access to a variety of incustomer experiences on trips. Cory surance products. As a result of the new partnership, McGillivray with Globus agrees. “Part of the benefit of being two years into the new travel insurance plans can be this is that people are used to health included at the time of booking flights or Porter Escape vacation packages. and safety protocols,” said McGillivray. “And the pent-up demand and that de- Available plans may also be purchased sire to get out and travel is driving that after booking, through the Porter webTravelweek 2020 ads:TravelWeek 2016 2021-11-29 12:03 PM call Page 1 site or Allianz’ centre. acceptance even more.”
Porter names Allianz Global Assistance as its new travel insurance provider
There are three categories of products: Trip Cancellation Insurance, Emergency Travel Medical Insurance, and All-Inclusive Insurance. Porter customers have access to Allianz emergency assistance claims expertise and inquiry support through their pre-trip planning. Said Kevin Jackson, executive vice president and chief commercial officer, Porter Airlines: “We’re giving Porter customers more insurance options so they can feel comfortable and prepared for their unique travel needs. Porter and Allianz are prepared to provide quality customer support for those looking to add these policies to their purchases.” Lisa Callaghan, chief product & underwriting officer, Allianz Global Assistance, added: “We’re thrilled to partner with Porter Airlines and offer their customers additional peace of mind before and after takeoff. We’re here to help Porter customers secure the right protection, through the right products, for their individual needs.” Go to www.flyporter.com for more information.
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Over 4,000 cruise departures with amenities included. December 9, 2021 | TRAVELWEEK | 15
NEWS
Carnival Corp’s North American brands to maintain commission tiers through 2023 MIAMI — To wish travel advisors a very merry holiday season, Carnival Corporation has announced that it will maintain current commission tiers earned through 2023. The offer applies to the company’s five North American brands: Carnival Cruise Line, Cunard, Holland America Line, Princess Cruises and Seabourn. All five lines had previously announced that commission tiers would be maintained through 2022. Commissions are typically commensurate with sailed booking volumes per line. With this new announcement, the five brands are ensuring that travel advisors continue to earn commission at their current rates for the next two years, without their commission percentage changing. “The Carnival Corporation family of great cruise lines stands together in our commitment to support our travel advisor partners as our industry progresses to the full return to guest service,” said Arnold Donald, president and CEO of Carnival Corporation. “In honour of the holiday season where we take the opportunity to think about
all that we’re grateful for, I speak on behalf of each of our entire team when I say that we truly appreciate our continued partnership with the travel advisor community. “We are maintaining commission tiers through 2023 as one more way to thank them for their support over this last year, by providing peace of mind and confidence knowing their efforts will be compensated at the rate they have worked so hard to earn.”
WestJet’s new Calgary-London (Heathrow) route starts March 26, 2022 CALGARY — WestJet has more route details about its new nonstop service to London’s Heathrow Airport (LHR) from Calgary. Flights on the new route, first announced last month, are set to operate four times weekly starting March 26, 2022. Tickets are now available for sale. Heathrow-bound flights from Calgary will operate Tuesdays, Wednesdays, Fridays and Saturdays from March 26 - Oct. 28, 2022. On the return leg, flights will depart Heathrow on Wednesdays, Thursdays, Saturdays and Sundays, from March 27 - Oct. 29, 2022.
Katina Athanasiou is Silversea’s new Senior VP of Sales Silversea Cruises has announced Katina Athanasiou as its new Senior Vice President of Sales, effective Dec. 1. With cruise industry experience that spans 21 years, Athanasiou most recently served as Chief Sales Officer of Norwegian Cruise Line where she developed, implemented and led profitable business development strategies. At Silversea, she will report directly to Mark Conroy, Managing Director, The Americas. “I am delighted to join Silversea Cruises during this exciting period as we optimize all channels towards te company’s long-term growth,” says Athanasiou. “With its aggressive shipbuilding program and leadership position in luxury and expedition cruising, this is an incredible time for our guests and travel advisor partners. I am thrilled to return to the luxury cruise space and look forward to engaging with all internal and external stakeholders to deliver and unlock deep, meaningful experiences in luxury travel.” 16 | TRAVELWEEK | December 9, 2021
With the addition of Heathrow to WestJet’s network this spring, WestJet will connect Calgary to 77 nonstop destinations throughout the year. WestJet will also continue to offer nonstop flights between Calgary, Vancouver, Toronto and Halifax to London, Gatwick.
“We continue to strengthen our network, offering more options for business and leisure travellers and these investments will expedite our industry’s recovery while ensuring Western Canada builds back from the pandemic more connected than ever before.” “As the airline with the most flights from Alberta, this is an important recovery milestone as we forge new connections between Canada and one of the world’s most sought-after global hubs,” said John Weatherill, WestJet Chief Commercial Officer. “We continue to strengthen our network, offering more options for business and leisure travellers and these investments will expedite our industry’s recovery while ensuring Western Canada builds back from the pandemic more connected than ever before,” he added. The route will operate on the airline’s 787 Dreamliner. WestJet’s 787 service features the airline’s Business Cabin including lie-flat pods, dining on demand and elevated Premium and Economy Cabin options.
SVG welcomes back Canadians TORONTO — St. Vincent and the Grenadines (SVG) has welcomed back Canadians with the resumption of nonstop flights from Toronto with Air Canada. The flight service, which kicked off Dec. 6, will operate weekly and depart Mondays onboard Air Canada’s mainline 737Max.
NEWS “We are very excited to welcome back our Canadian friends after such an extended absence and are delighted with the return of Air Canada’s nonstop service from Toronto to St. Vincent,” said Glen Beache, CEO of the St. Vincent and the Grenadine Tourism Authority (SVGTA). “Air Canada was the first North American carrier to operate flights here and they will once again be instrumental in increasing visitation.” In other news, SVGTA recently relaunched its website, which now features a completely revamped look, feel and functionality designed to enhance the user experience. NEW ENTRY PROTOCOLS In preparation of the return of tourists, the government of SVG has released updated COVID-19 protocols. Fully vaccinated travellers must arrive with proof of vaccination and a negative PCR test completed no more than 72 hours, or three days before arrival. These travellers will not be retested during their stay, now will they have to complete any mandatory quarantine upon arrival. Those arriv-
ing via cruise ship are subject to separate protocols. Go to DiscoverSVG.com for more information.
American Express Global Business Travel is going public NEW YORK — American Express Global Business Travel is going public via combination with Apollo Strategic Growth Capital. The combination of GBT, the world’s leading B2B travel platform, and APSG is expected to create the world’s largest publicly traded B2B travel platform, which will list on the New York Stock Exchange. Becoming a public company positions GBT to accelerate its existing growth strategy, while providing additional investment capacity and flexibility to create more value and choice for customers, according to the company. “Becoming a public company will be a historic milestone on GBT’s growth journey,” says Paul Abbott, GBT’s CEO.
“Commitments from new investors like Zoom, Sabre, Apollo, Ares and HG Vora are a huge vote of confidence in our business and the future of business travel, and meetings and events. We expect that becoming a listed company will give us the additional investment capacity to strengthen our commitment to providing unrivaled value, choice and experiences to our customers and partners.” Communications platform Zoom and GDS Sabre are among the investors. Zoom CFO Kelly Steckelberg said: “We are thrilled to invest in GBT and look forward to working with their talented team as they strive to deliver innovative and engaging virtual, face-to-face, and hybrid meeting and event experiences. Companies are increasingly looking for experts and best-in-class technology solutions for meetings and events in the new hybrid world, as evidenced by the demand for Zoom Events.” “Our companies share a relentless focus on the customer experience, and we are excited to leverage our Zoom Events solution to collaborate with GBT to bring unmatched meeting services to businesses of all sizes around the world,” she added.
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December 9, 2021 | TRAVELWEEK | 17
NEWS
Ensemble Travel Group hosts first in-person event post-pandemic KANANASKIS VILLAGE — Ensemble Travel Group is back in person, having hosted the two-day ‘Executive Connect’ event last month. Marking the company’s first in-person event since the start of the pandemic, Executive Connect welcomed Canadian owners and managers at Alberta’s Kananaskis Mountain Lodge with the theme ‘Leadership in Turbulent Times.’ Key sponsors included Manulife and Sunwing. Said CEO David Harris: “We know these past 20 months have been extraordinarily difficult and challenging for our members, but we have remained focused on ensuring we provide them with the necessary resources as they now face the challenge of restarting and rebuilding their businesses as quickly and efficiently as possible. “While much of what has happened during the pandemic has been out of our control, we have tried to focus on what is within our control, and these member events – which we were thrilled could finally be in person – are yet another example of that.”
Keynote speaker John Casey, Executive Vice President, Director of Corporate Learning for 2Logical, led participants through several work sessions to address the specific challenges faced by business owners. He also provided tangible tactics and techniques to rebuild their businesses and teams. Team building activities were also held, including assembling backpacks for children with books and other items that were donated to a local charity. Executive Connect came a month after ‘Reimagine the Future,’ Ensemble’s virtual symposium that addressed various challenges as travel resumes.
Jamaica Tourist Board brings back ’12 Jammin’ Days of Christmas’ for Canadian agents TORONTO — The Jamaica Tourist Board is wishing Canadian travel agents a very merry holiday season with its popular ’12 Jammin’ Days of Christmas’ giveaway. From Dec. 2-17, agents will have multiple chances to win a variety of special travel-themed gifts each day.
From left-Deana Murphy, Vice President Retail Sales at Sunwing Travel Group; David Harris; Shelley Kopys, National Client Manager, Manulife 18 | TRAVELWEEK | December 9, 2021
A total of 78 prizes are up for grabs, with daily prizes revealed each morning on the Visit Jamaica Canada Travel Agent Facebook page. Agents are invited to submit their official contest entries online at visitjamaica.com/canada/contest. Prize winners will be selected at random and shared in the Facebook group. The JTB Canada team will reach out to each winner directly to arrange for their prizes to be delivered. “We truly value our travel agent partners and this annual holiday contest gives us the opportunity to show them just how much we appreciate their dedication and commitment to Destination Jamaica,” said Angella Bennett, Regional Director, Canada, Jamaica Tourist Board. “Giving back to our agents is important all year long and we are definitely looking forward to spreading some love and Irie vibes throughout the festive season.” For more information about the giveaway and JTB’s ongoing trade initiatives, go to visitjamaica.com/Canada.
Exodus Travels launches new loyalty program for agents TORONTO — Exodus Travels’ new loyalty program for travel advisors - called The Exodus Agent Collective - includes a ‘welcome back bonus’ for travel agent partners. The tour operator says membership in The Exodus Agent Collective gives travel advisors special access to benefits, and the more trips an agent books with Exodus, the more benefits they can access. After the first client booking, agents are enrolled in the Exodus Agent Collective as a ‘Globetrotter’ and receive … • A discount of 50% for themselves and 30% off for one companion on Exodus’ small group adventures to 100+ countries around the world • A 15% discount for themselves and one companion on Exodus’ self-guided tours across Europe • Priority access to Exodus events, exclusive sales contests, incentives, and more After their 30th client booking, agents will be upgraded to ‘Pioneer’ level membership. Pioneer-level
NEWS agents receive all the same benefits as Globetrotters, plus: • A discount of 70% for themselves and 30% off for one companion on Exodus’ small group adventures to 100+ countries around the world • Priority access to FAM trips • A discretionary discount voucher for 10% off once a year to apply against any client booking, to help with ‘tricky-to-close’ bookings, says Exodus • Plus, once a year, Exodus will make a donation in the agent’s name to the Exodus Foundation Project of their choice Says Sasha Andrews, Exodus’ Director of Industry Sales: “Travel agents are a crucial part of the Exodus Travels family, and now more than ever we want to show how much we appreciate them. The past 2 years have been an incredibly difficult time for the entire industry, and from the bottom of our hearts, we want to thank our loyal agent partners who have been there with us throughout the pandemic and beyond. We are thrilled to introduce this new loyalty initiative to celebrate our loyal travel agents and our shared love of adventure travel.” Exodus offers 600+ small group and self-guided cultural, walking + trekking, responsible wildlife and cycling tours in 100+ countries.
New 2023 deployments for Celebrity Eclipse and Celebrity Summit MIAMI — Celebrity Cruises has announced two new deployments for 2023 including the cruise line’s return to South America in December. Celebrity Eclipse will spend four months (December 2023 – April 2024) visiting 16 destinations offering a 14-night Antarctica cruise and a 12-night Argentina and Patagonia sailing. “The power of travel expands our horizons, introduces us to other cultures, and opens us up to truly fulfilling experiences. Celebrity takes its guests to far reaching corners of the globe, while enjoying unrivalled luxury travel adventures,” says Celebrity Cruises’ President and CEO, Lisa Lutoff-Perlo.
Celebrity Summit
Celebrity will also offer 16-day sailings from Los Angeles to Chile which include overnight stays in Lima, Peru, where guests will get the opportunity to visit Machu Picchu. The cruise line has also announced new itineraries and destinations for Celebrity Summit. In summer 2023 Celebrity Summit will start off with seven, nine and 10-night itineraries sailing to Bermuda and Martha’s Vineyard. Following its sailing to Bermuda, Celebrity Summit will then offer two 12-night sailings to Iceland and Greenland. And in fall 2023, from August through October 2023, Celebrity Summit will embark on 11-night itineraries cruising up the Eastern Coastline, visiting Maine and Canada as the seasons change.
Riviera River Cruises launches groups offer for December FORT LAUDERDALE — Riviera River Cruises has a new group booking incentive for the month of December. All new group bookings for its European river cruises departing during the 2022 holiday season or in 2023 made in December will receive a free tour conductor bed after seven guests are booked (instead of after 10 guests booked). The offer applies to new group bookings only made between Dec. 1-31, 2021. Deposits must be made within
eight weeks of the contract being issued. The offer can be combined with other discounts like Riviera’s published savings of up to US$2,500 per cabin, but it not available for solo cruises or cabins with no single supplement. “Our European river cruises for 2022 and 2023 are now on sale and groups are always welcome aboard our ships – in fact, we’re making it even easier to earn a free cabin when you book a group in December,” said Marilyn Conroy, Riviera River Cruises’ Executive Vice President Sales and Marketing North America. “Book just seven guests instead of 10 and you’ll earn a free tour conductor bed, in addition to receiving our usual group perks like cocktail parties and in-cabin amenities. Whether you’re booking members of an organized club, a society or a group of friends, we hope you’ll join us as we explore Europe’s waterways, relaxing in the comfort of a floating boutique hotel and immersing yourself in local culture and history,” added Conroy. Riviera River Cruises offers 20 itineraries on 10 rivers and waterways, including exclusive departures for solo travellers with no single supplement and holiday season cruises. Its fleet of 12 ships is one of the youngest in Europe and features spacious cabins and suites, four-course dinners and expert-led excursions. There are no hidden surcharges or fees; gratuities or drinks are never automatically included. For more information call 1-888-8388820 or visit www.rivierarivercruises.com. December 9, 2021 | TRAVELWEEK | 19
NEWS
Klint and Associates now representing Hyatt Place Kelowna in Canada TORONTO — Hyatt Place Kelowna has named Klint and Associates (KAI) as its new in-market representative. Led by senior industry executives Annika Klint and Sana Keller, KAI is a Canadian-owned, full-service marketing, travel trade and public relations agency representing global hotels, destinations and hospitality brands. In representing Hyatt Place Kelowna, KAI will increase brand awareness and ensure that the new property is prominently positioned within the travel trade and key distribution media channels across Canada. This will include developing and implementing a trade, marketing and communications program, and maximizing media opportunities. “We know people are excited to travel again and our team looks forward to working closely with our travel trade and media partners across Canada to attract and increase numbers of Canadian business and leisure travellers
to Hyatt Place Kelowna,” said Klint and Keller. “With new routes starting up and Air Canada offering the only nonstop service between Montreal and Kelowna, this is a great opportunity for more Canadians to discover the splendours of the Okanagan region.”
“We know people are excited to travel again and our team looks forward to working closely with our travel trade and media partners across Canada to attract and increase numbers of Canadian business and leisure travellers to Hyatt Place Kelowna.” Hyatt Place Kelowna opened its doors on July 14, 2020 and is located in the center of Kelowna close to the waterfront, golf courses, wineries and Kelowna International Airport. Among its many offerings are: 161 spacious
AIC Hotel Group held one of its very first large-scale travel agent events in Canada last week in support of its Hard Rock Hotels in Mexico and the Dominican Republic. Held at Toronto’s Barrio Cerveciera and hosted by AIC Hotel Group’s BDM Jasmine Grant, the event saw a high turnout of agents, many reporting few and, in some cases, no cancellations so far due to the omicron variant. All five of Hard Rock Hotels’ all-inclusive properties in Cancun, Riviera Maya, Puerto Vallarta, Los Cabos and Punta Cana reopened back on July 1, 2020.
20 | TRAVELWEEK | December 9, 2021
rooms and suites; complimentary week of underground parking; free airport shuttle; an extensive Okanagan wine list, to-go options at The Market; complimentary locally-inspired continental breakfast for World of Hyatt members at the Breakfast Bar; meeting and event space; indoor pool and fitness center; and a rooftop terrace for relaxation. Go to www.hyattplacekelowna.com for more information.
Air Canada ready to meet new U.S. testing requirement MONTREAL — Following the Biden administration’s announcement last week that all travellers must test negative for COVID-19 no later than a day before departure to the U.S., Air Canada is assuring Canadians that it has an ample supply of antigen test kits available for purchase. Launched earlier in October in partnership with Switch Health, the self-administered antigen test will allow customers to easily meet the United States’ new entry requirements, which come into effect this week. The new update brings down the testing window from three days to just one prior to departure. The test can be taken from the comfort of one’s home or accommodation within one day prior to their departure to the United States, with results taking approximately 15 minutes to complete. It is conducted under the remote supervision of a telehealth professional from Switch Health and includes an electronic report suitable for travel. Customers can order the Switch Health Rapid Antigen Test Kit, which includes two tests, at switchhealth.ca/ aeroplan or redeem at aircanada.com/ estore. Air Canada has updated the Air Canada app and aircanada.com to recognize the Switch Health QR code and proof of vaccination status, enabling customers to securely submit their test results and proof of vaccination in advance of travel. This meets the Government of Canada requirement that all air travellers be fully vaccinated.
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Manulife is hiring! Manulife has two Internal Business Development Manager positions available (Western/Eastern Canada) Do you like working from home? Are you looking for a supportive and collaborative workplace with excellent benefits, great teams and inspiring leaders? Job Description: An Internal Business Development Manager is responsible for the management, growth and development of the overall sales for their assigned territory. The role is focused on training and educating travel agents who sell Manulife Travel Insurance products. The objective is to enhance the sales skills of our customer, while remaining professional, flexible, creative and service-oriented. The successful candidate works with multiple clients and products, while successfully supporting our growing travel insurance business. Must have the ability to analyze training needs, deliver, and evaluate large and varied training sessions and initiatives, both technical and non-technical and to work with Travel Agency owners on business growth. Job Requirements: • 3–5 years of proven knowledge and experience working with Travel Insurance products • Solid training and development skills, to seek out problems in a complex environment • Ability to handle multiple competing tasks with prioritization • Public speaking and presentation skills, analysis, design, and evaluation skills • Ability to travel as necessary attending industry functions and offsite training • Proven aptitude and success with large group training initiatives, 2+ years’ experience required • Knowledge of adult learning principles
To apply or learn more, go to Manulife.com/careers (click on Work with us)
Manulife is hiring! Protection Solutions Insurance Advisor Job Description: Remote Work Option – we are looking for the best candidates regardless of your location within Canada. If you have reliable internet and a work environment conducive to the role there is an opportunity to join ourTeam! As a Protection Solutions Insurance Advisor, you are responsible for selling Health, Dental, Life and Travel Insurance by handling inbound sales calls, as well as some outbound calls directly from internal lead generation and providing information in a professional, effective manner to our clients. We have customers waiting to speak with you and we generate the leads! This is a unique opportunity for those with the right skills to obtain an LLQP license, should you not already have this requirement. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees. Job Requirements: • Responsible for handling inbound calls and initiating some warm outbound prospect sales calls for travel and health & dental insurance • Providing advice, needs analysis, and completing sales applications • Accurately recording prospect feedback in an online system • Meeting sales and quality measures on a monthly, quarterly, and annual basis • Regularly communicating with prospects and clients both orally and in writing • Supporting various marketing/sponsor campaigns • Escalating issues, concerns, and trends to the Manager – Direct Sales
To apply or learn more, go to Manulife.com/careers (click on Work with us)
December 9, 2021 | TRAVELWEEK | 21
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