Travelweek - April 15th, 2021

Canada’s Travel Trade News April 15, 2021 travelweek.ca

At long last, some good news AC's deal brings commission protection, refunds and an equity stake for Ottawa pg. 3

TruTravels now selling through Canadian agents

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TOP NEWS

“The lobbying by travel agents - it worked”: Air Canada’s commission protection, refunds and that govt. equity stake, plus the deal’s implications for Canada’s other airlines

by Kathryn Folliott TORONTO — If the federal government exercises its warrants to buy more shares of Air Canada, on top of its new 6% equity stake in the carrier all announced earlier this week as part of Air Canada’s financial assistance package - then the single largest shareholder in Canada’s flag carrier could be … Canadians.

“The government has the right to exercise those warrants and that means the largest single shareholder in Air Canada could be you and me,” airline industry analyst John Gradek told Travelweek.

It was the second time in as many weeks that Gradek shared his insights with Travelweek, following up on last week’s coverage of the terminated deal between Air Canada and Transat.

The dust was still settling on the Air Canada - Transat announcement when Air Canada and the federal government revealed on April 12 their agreement on a $5.9 billion financial assistance package consisting of loans and credit for Air Canada amid the COVID-19 pandemic, including $1.4 billion earmarked for refunds for passengers out-of-pocket in the wake of COVID-19 cancellations.

Refunds will be offered to passengers who booked their tickets on or before March 22, 2020, for travel after Feb. 1, 2020, cancelled by either the passenger or Air Canada. Passengers will also be offered refunds for tickets booked after March 22, 2020 for flights cancelled by Air Canada.

For new tickets purchased on or after April 13, 2021, Air Canada will provide customers an option for a refund to the original form of payment in instances where Air Canada cancels their flight or reschedules the departure time by more than three hours, irrespective of the reason. Air Canada customers will also have the option of accepting an ACTV or Aeroplan points with a 65% bonus.

Most notably for agents, the deal also includes commission protection,

a major win for the retail travel sector after intense lobbying.

News of the government’s assistance for Air Canada seemed to come out of the blue but of course it’s been more than five months since then-Transport Minister Marc Garneau gave the first concrete indication that talks were starting.

From the start, the conditions for any financial assistance from the government, for any of Canada’s airlines, was contingent on refunds, job protection and regional connectivity.

There was never any direct mention in Garneau’s November 2020 statement of an equity stake, but it didn’t take long for speculation to swirl.

Shortly after Garneau’s announcement, then-CEO and President of Air Canada, Calin Rovinescu minced no words when he spoke out against state ownership in airlines, calling it “a colossal failure elsewhere around the world.”

Under the terms of the April 12 agreement, Air Canada will now have access to some $4 billion in loans, through the federal government’s Large Employer Emergency Financing Facility's (LEEFF) financial support for the airline industry.

The government, through the Canada Enterprise Emergency Funding Corpo-

ration (CEEFC), is also purchasing $500 million worth of Air Canada shares for its equity stake. CEEFC will also receive warrants to purchase Air Canada shares in conjunction with its loan commitments.

Deputy Prime Minister and Finance Minister Chrystia Freeland, when she announced the deal on April 12, said about the equity stake: “It was very important for us to get a good and fair deal for Canada and Canadians. And for Canadians to take part in any upside [in this support for Air Canada].”

We reached out to aviation analyst Gradek to get his take on the government’s stake in Air Canada, and what it could mean for the company - and for other carriers including Transat, Sunwing and WestJet. “It’s on par with what the rest of the world has done. It’s not an unknown condition,” said Gradek, noting Lufthansa’s 25% state ownership by the German government from May 2020, and the French government’s 30% stake - doubled earlier this month as part of a bailout - in Air France - KLM. “Calin Rovinescu was always dead set against it,” said Gradek. “Effectively he said, if that’s the condition [for financial assistance], then ‘pass’.”

April 15, 2021 | TRAVELWEEK | 3

TOP NEWS After an incredibly successful 12 years at the helm of Air Canada, Rovinescu announced in October 2020 that he would be retiring in February 2021, succeeded by former deputy CEO and CFO Michael Rousseau.

Gradek, an airline industry veteran and now Faculty Lecturer and Coordinator of McGill’s Aviation Management Program, says the financial assistance package, even with the equity stake, “is good news for Air Canada. It gives them some breathing room.”

He adds: “There are no conditions about how Air Canada should be using this money. So now Air Canada has close to $4.5 billion to do with what they want.”

WHAT ABOUT TRANSAT, SUNWING AND WESTJET? After Air Canada and the federal government announced their financing deal, many wondered about the negotiations with Canada’s other airlines, including WestJet, Transat and Sunwing.

Travelweek reached out to both Transat and Sunwing, and both companies indicated that talks are ongoing.

“We trust that the government will have a fair approach towards all industry players, so this makes us even more confident that we will also receive help in the coming weeks,” said Transat spokesperson Debbie Cabana.

And Sunwing spokesperson Melanie Filipp said: “We look forward to continuing discussions with the government and appreciate the attention that senior Government of Canada officials have paid to the specific challenges faced by the aviation sector.”

When the Air Canada deal was announced, Freeland was asked about the status of talks with other carriers. “I’m confident this agreement sets a standard,” said Freeland.

Minutes after Freeland and Transport Minister Omar Alghabra finished their live briefing on April 12, WestJet sent out a statement, noting that the Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca

TRAVELWEEK

WestJet Group “continues to operate self-sufficiently with the exception of the Canada Emergency Wage Subsidy (CEWS)”, adding: “We will provide updates on our discussions with the Government of Canada at the appropriate time.”

Says Gradek: “WestJet is basically saying, ‘we’re doing everything on our own, thank you very much’. Do you think Onex is going to want the government to take a stake?” Onex acquired WestJet in 2019 and took the company private.

Gradek notes that Transat’s uncertain future is another complication in the government’s talks with the airlines.

While Gradek believes Transat is viable given bridging cash and some restructuring capital, as noted in Travelweek’s April 8, 2021 issue, he says the gov-

“Our messages have been heard! We are very pleased that the government has ...recognized the integral and important role that travel agents play in the industry.” ernment will want to make sure the airline’s future is solid. “Transat needs $500 million. If [Deputy Minister of Finance] Michael Sabia shows up with $500 million, he’s going to want to see his money back.”

COMMISSION PROTECTION While there are still a lot of questions from the April 12 announcement that have yet to be answered, one thing was very clear, said Gradek: protection for agent commission.

“Transport Minister Alghabra was very clear on that. I was surprised to hear him come out and say that agent commissions are protected,” said Gradek.

“The lobbying by travel agents - it worked.”

Air Canada’s commission protection

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was applauded by agent organizations ACTA and ACITA, who were instrumental in alerting the government to the retail travel sector’s plight.

“Our messages have been heard!” said a jubilant Wendy Paradis, President of ACTA. “We are very pleased that the government has heard our messages loud and clear about commission recalls, and that it has recognized the integral and important role that travel agents play in the industry.”

ACTA has been working closely with the Ministry of Finance and the Ministry of Transport teams for many months to ensure travel agents and travel agencies were included in any airline relief package. ACTA has also had “very positive” meetings with Air Canada, said Paradis.

She added that more details are coming, including the status of commissions already recalled, but said the April 12 announcement was very encouraging.

Meanwhile ACITA, which came together in the early months of the pandemic and organized countless Zoom calls with MPs across Canada, and with Transport Minister Omar Alghabra on March 30 to discuss key agent concerns, says the April 12 announcement from Air Canada and the federal government “was the cumulation of 10 months of ACITA’s advocacy, meeting with over 200 Members of Parliament, Members of the Senate and Policy Advisors,” said ACITA co-founder Brenda Slater. “We are over the moon that the Hon. Chrystia Freeland mentioned that the protection of travel advisors’ commissions was a significant piece of the deal.”

“We would like to thank every single person that made a call, wrote an email, listened to our story and made this happen,” said Slater.

“We want to thank the government for recognizing the devastating effect recalling commissions would have had on travel agents. And we want to thank all in the travel agency community who have been tirelessly lobbying for this outcome,” said Paradis.

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

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4 | TRAVELWEEK | April 15, 2021

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TOP NEWS

Introducing TruTravels, now selling through Canadian travel agents

By Cindy Sosroutomo TORONTO — What’s the best way for a tour operator to get through a pandemic? With help from travel agents.

At least this will be the case for TruTravels, a G Adventures subsidiary that has just announced its launch in Canada. Now selling via the Canadian trade for the first time since its inception in 2012, the UK-based small group operator is bringing its range of adventure itineraries – available in four distinct travel styles – to millennial and Gen Z travellers in Canada.

Speaking exclusively with Travelweek, co-founder Mark Pope says that the company’s expansion into Canada was a natural progression, considering how passionate Canadians are about travel and in particular backpacking, a travel style that inspired him to launch the company in the first place after an “epic” visit to Thailand. Noting how the pandemic has given TruTravels the chance to pause and rethink its strategy as it looks to rebuild the business in a post-pandemic world, Pope says there’s no better time than now for agents to hone in on a younger demographic.

“Now is actually the perfect time for agents to look at what their businesses look like before the surge of demand

Taking in TruTravels’ ‘Bali Bliss’ Flashpacker tour

comes rolling in,” he says. “There’s a big opportunity to be selling to younger travellers and our brand is super fun to sell.”

Currently, only around 5% of TruTravels’ customers are from Canada, while the majority are from the U.K. and Australia. But this, adds Pope, is expected to change as the company builds its relationship with Canadian advisors. With much of the travel industry still working remotely due to the pandemic, TruTravels will be hosting online training sessions and utilizing its massive library of online content, which includes training videos and various sales tools.

“We are in it for the long haul and see a huge opportunity to grow the market with our inclusive travel styles,” adds Pope. “We are able to provide the trade with a fun new offering for their customers that’s perfectly suited to what travellers are looking for, and we’re 100% committed to providing as much support and content to help influence and inspire people to travel again when the time is right and countries open back up.”

FOUR TRIP STYLES Though TruTravels’s operations are currently paused due to the pandemic, when travel does resume it will be ready to welcome Canadians with four

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distinct travel styles, which Pope says allow agents to more easily market to clients. These include ‘Classic’ itineraries as well as three brand new styles – ‘FitVENTURES,’ ‘SailVENTURES and ‘Flashpacker’ – that launched earlier this week. All small-group itineraries can be booked as a standalone trip or as part of a longer independent overseas experience, and are led by a tour guide, also known as a ‘TruNinja,’ who doubles as the group’s ‘social director.’

TruTravels, a G Adventures subsidiary, offers adventure travel for Millennials and Gen Z in four travel styles: Classic, FitVENTURES, SailVENTURES, and Flashpacker On how he would describe each style, Pope says: “FitVENTURES capitalizes on the surge in interest in outdoor exercise, which has been expedited during lockdowns and provides people with the opportunity to see the world while remaining health conscious.

Flashpacker is for people wanting

TOP NEWS more comfort and style, upgraded accommodation and less travel time between destinations. SailVENTURE is for people who prefer to unpack once but still explore by boat. And Classic is our OG product offering.”

The new trips will join TruTravels’ ‘Classic’ tours in destinations like Vietnam, Thailand, Bali, Mexico, Sri Lanka and Colombia. The new tours include: FitVENTURES: The nine-day ‘Thailand Energize,’ priced from $1,610 per person and including Muay Thai classes, bike rides in Koh Phangan and sunset paddleboarding; and the eightday ‘Bali Energise,’ priced from $1,530 per person and including beach boot camps, a boxing masterclass and hiking volcanoes.

SailVENTURES: The eight-day ‘Croatia Sailing Adventure’ is priced from $1,610 per person and includes visits to Split, Mljet National Park, Dubrovnik, Brac Island and Plitvice Lakes. Guests will also hit up party central at Zrce Beach on Pag Island.

FLASHPACKER: The nine-day ‘Thailand Escape,’ priced from $1,790 per person, visits Bangkok, Railay, Phuket and Phi Phi and includes highlights like a spicy cooking class and rock climbing; the 10-day ‘Bali Bliss,’ priced from $1,790 per person, visits Seminyak, Ubud and Nusa Lembongan and features a toast atop Mount Batur, a traditional cooking class, a surf lesson and paddleboarding.

To ensure the health and safety of guests, TruTravels has implemented a number of new measures, including

enhanced hygiene training for tour guides and avoiding major tourist destinations during peak times. The company has also shifted away from large, shared dorms to avoid unnecessary close contact.

WHO TO SELL TO – AND HOW It’s no secret that backpackers have typically booked travel on their own, without help from travel agents. So what advice would Pope give agents looking to tap into this market now?

Lean into the safety of small group settings, he says.

“For both travellers and parents of younger adventurers, the safety net of a group tour will be a huge selling point as we emerge from this pandemic. Travellers will be looking to agents to offer their expertise on all the different tour options that are available to make sure travel is easy and safe,” adds Pope.

Agents would do well appealing to their ‘boomer’ clients with children and grandchildren who are looking for an adventure. Plus, TruTravels’ action-packed itineraries are ideal for “time-poor, budget-conscious travellers, says Pope. “There’s a lot of value at a low price – think getting a Ferrari for the price of a Ford. All itineraries offer ‘TruExclusives,’ unique experiences that can’t be booked anywhere else such as dinners on a private beach and ‘live aboard’ boat trips.”

Pope encourages Canadian travel agents to contact TruTravels directly at agents@trutravels.com or by visiting trutravels.com/agents to discuss

contract options. Once they’re signed up, they can either connect their site to TruTravels’ API or book through its booking system.

THE DIFFERENCE BETWEEN TRUTRAVELS AND G ADVENTURES With both brands catering to a younger demographic and specializing in small-group adventures, G Adventures’ acquisition of TruTravels back in 2018 made complete sense. But now with TruTravels’ entry into Canada, a market where the G brand has been firmly established, does the smaller operator run the risk of being overshadowed?

“We have a ‘one price, one experience’ approach, meaning everyone on the tour gets the same experience. This takes the burden of budgeting away and enhances the group’s bond.”

“It’s really important for agents to know that we operate as a completely separate entity to G Adventures, though we do have the benefit of tapping into some of their ‘awesomeness’ in terms of expertise,” says Pope.

Adding that all agency relationships will be directly with TruTravels, Pope says the U.K. brand is much more inclusive than G Adventures and has a “serious focus” on having fun with fellow travellers, whereas G trips offer more flexibility to tailor the group experience with optional activities.

“We have more of a ‘one price, one experience’ approach, meaning everyone on the tour gets the same experience. This takes the burden of budgeting away and also enhances the group’s bond,” says Pope. “Travel isn’t just about the destinations, it’s the people you meet along the way, and as all our group tours place a focus on the social element of travelling together, we guarantee our travellers will make friends for life.”

For more information or to book email agents@trutravels.com or check out trutravels.com/agents.

April 15, 2021 | TRAVELWEEK | 7

WORLD NEWS

CRUISE

ATTRACTIONS

The CDC has indicated that a possible, though with limited capacity, return to cruise ship sailing out of U.S. ports could be in the works for summer 2021. The hints came after Carnival posted its latest cancellation update on its website.

The cancellations came with what amounted to a veiled threat from the company to potentially restart with sailings out of non-U.S. ports as the months waiting for the CDC to lift its Framework for Conditional Sailing Order (CSO) drag on. CDC spokesperson Jade Fulce said: “CDC is committed to working with the cruise industry and seaport partners to resume cruising following the phased approach outlined in the Conditional Sailing Order. The goal aligns with the desire to resume passengers operations in the United States expressed by many major cruise ship operators and travellers; hopefully, by mid-summer with restricted revenue sailings.”

Avengers Campus, an entirely new land dedicated to the next generation of Super Heroes, is set to open June 4 at Disneyland Resort inside Disney California Adventure Park. Disneyland Park and Disney California Adventure officially reopen to the public on April 30, 2021, with limited capacity. Disneyland will initially only open to California residents, and the Canada-U.S. border remains closed. Information about health and safety measures, including mandatory temperature screenings and required face coverings for guests ages 2 and older, can be found at Disneyland.com/ update.

RAIL VIA Rail is resuming the Toronto-Winnipeg portion of the Canadian starting next month. This will allow one full roundtrip per week (Vancouver-Toronto) starting May 17, says VIA, which adds that the resumption was made possible following a thorough evaluation of protocols that include physical distancing, enhanced air ventilation and improved measures for passenger access and the protection of employees. One weekly full trip from Toronto-Vancouver will start May 23. To facilitate cancellations and refunds, VIA Rail has extended its cancellation policy to include all travel through Sept. 15, 2021, to allow passengers to cancel their upcoming reservations autonomously online, at any time prior to departure, and receive a full refund in addition to not incurring any service charges, regardless of when the ticket was purchased.

Anguilla

DESTINATIONS Anguilla has revised its entry protocols as it continues to work towards the revitalization of its economy. Starting on July 1, Anguilla will remove the fee and quarantine requirements for visitors who are fully vaccinated at least three weeks before arrival. The entry protocols will be further revised in phases, leading to the elimination of all requirements by Oct. 1, 2021. For more information go to https://beatcovid19.ai/.

8 | TRAVELWEEK | April 15, 2021

Porter Airlines

AIRLINES Porter Airlines’ restart date has been tentatively set for June 21, 2021. The airline was last targeting May 19 to resume operations. Flights have been temporarily suspended on March 21, 2020, due to COVID-19. “In recent weeks, there has been open discussion by government officials about easing travel restrictions based on expectations that vaccination programs will be well advanced in the U.S. and Canada by early summer,” said Michael Deluce, President and CEO of Porter Airlines. “We recognize that short-term public health measures have been enhanced recently in certain jurisdictions. At the same time, we are looking ahead to summer and preparing for the possibility of some travel restrictions unwinding. We will begin the process of rebuilding our operations as soon as conditions allow based on government decisions.”

Even in a pandemic, people are launching new airlines. The latest is Connect Airlines, which looks to offer flights out of Toronto Billy Bishop City Airport to destinations in the northeast and midwest U.S. starting in October 2021. In normal times Porter Airlines, operating out of YTZ since 2006, already flies to several U.S. destinations including Boston, Chicago (Midway), Newark and Washington-Dulles, as well as more than a dozen Canadian destinations. The company behind Connect Airlines is based in Boston as a jet charter operator called Waltzing Matilda Aviation (WMA). WMA says Connect Airlines will use Canadian-built Q400 turboprop aircraft, the same aircraft used by Porter. Connect Airlines is geared to “day-tripping business travellers” looking for direct flights into Toronto’s downtown core. The airline’s operations are still subject to regulatory approvals.

NEWS

John C. Dunn, President Floor13, TIAC Board of Directors; Beth Potter, President and CEO of TIAC; Marsha Walden, President and CEO of Destination Canada

“Our businesses were the first hit, the hardest hit and will be the last to recover”: Insights from TIAC & Destination Canada

by Cindy Sosroutomo TORONTO — In case you’re doubting the importance of domestic tourism, consider this: if Canadians spent just two-thirds of their typical outbound travel budget in Canada rather than internationally in 2021, it can speed up the travel industry’s recovery by an entire year.

This is particularly significant since Destination Canada estimates that it will take another four years for the industry to reach 2019 levels, if significant changes and government interventions are not made.

“2020 losses to Canada’s tourism sector are the worst on record; the combined impacts of the global pandemic have actually wiped out 35 years of growth,” said Marsha Walden, President and CEO of Destination Canada during a joint industry webinar with TIAC (Tourism Industry Association of Canada). “So capturing a good portion of that typical outbound travel can have a very positive impact on the fortunes of our industry.”

This year, Destination Canada will

be making its largest-ever investment in domestic tourism marketing to motivate inter-provincial travel by Canadians, working with provinces, territories and cities to ensure that an integrated program will be in place to help drive revenue “the minute restrictions are lifted,” added Walden.

“We’ll kick things off by asking our highly engaged social community across the country to share their bucketlist destinations, the places they want to go first when they’re able. We want to turn this question into a national conversation, not just into a media campaign, and show Canadians that all their travel aspirations can and should be fulfilled right here in Canada,” she said.

MORE FUNDING IS NEEDED FOR CANADA TO REMAIN COMPETITIVE Beth Potter, TIAC’s new President and CEO who co-hosted Friday’s webinar, said that it’s imperative Canada regains its momentum and competitiveness on a global scale, which is why TIAC has asked the federal government to provide Destination Canada with at least $225 million in top-up funding over three years.

“Targeted supports are needed for tourism businesses to ensure that they’re around when border restrictions are lifted,” said Potter. “With the lack of travel in 2020 there’s an opportunity to inject some of this spending into Canada. Converting just 10%-12% of these Canadian expenditures could net an additional $4-$5 billion over

and above inter- and intra-provincial spend.”

On behalf of Canada’s tour operators, TIAC is also lobbying for the following: • A tax incentive to Canadians for the 2021/2022 tax years to travel locally or within Canada • The re-introduction of the federally-funded Marquee Tourism Events Program (MTEP) to support key festivals and events across Canada • The development of a Business Events and Urban Recovery funding program to help support urban DMOs replaced business, meetings and events losses • To reinstate the visitor GST program for international visitors • Targeted funding for labour market research and skill and capacity building programs that prioritize jobs in the tourism economy • To extend work visas for a full year and waive fees until 2022, and ensure immigration programs meet future tourism labour demands “It is important that the industry be able to offer services for these domestic visitors so we are asking for support that allows the sector to survive and regain competitiveness through and following this pandemic,” said Potter.

“With extended support we can thrive and survive – without it Canada’s tourism, culture and hospitality industries will be devastated as will our economy, impacting every corner of this great country.

“As we are all too aware, our businesses were the first hit by the pandemic, the hardest hit by closures and will be the last to recover.”

SUPPORT FOR CANADA’S HARDEST-HIT BUSINESSES TIAC’s multi-layered recovery plan focuses largely on programs that are currently in play, all of which have served as lifelines to the tourism sector. Noting how businesses have “lost revenue and cashflow while fixed expenses continue,” TIAC is calling on the government to extend CEWS to 85% for hardest-hit businesses until the end of summer 2021, and CERS until the end of 2021. According to the Coalition of the Hardest Hit Businesses, Potter revealed that 60% of those hardest hit in Canada will not survive if both programs are not extended beyond the June 5 deadline to the end of the year.

TIAC is also throwing its support beApril 15, 2021 | TRAVELWEEK | 9

NEWS hind Canada’s aviation sector, calling on the government to provide immediate liquidity to carriers and airports, as well as sufficient funding to government service providers such as NavCan and the Canadian Air Transport Security Authority (CATSA). It’s also asking to establish incentives for airlines to maintain service to remote communities and eliminate airport ground lease rent.

“Support for the aviation sector is critical for our recovery; every route lost or plane grounded will delay recover,” said Potter. “Without support for the air sector and access to liquidity to stay on top of fixed costs, the sector’s recovery will be prolonged and Canada may lose its global competitiveness.”

THE TWO THINGS NEEDED FOR RECOVERY Potter said two things must happen in order for Canada’s tourism industry to see the light at the end of the tunnel.

“One, we need to get Canadians moving around the country and that’s going to come as they gain more confidence in feeling safe to travel, and residents feel more comfortable welcoming people into their communities,” she said.

“On the other side of it, we also need time to plan so that businesses can open and this is the conversation we’re having with government. Let’s draw a line in the sand and pick a date, whether it’s in the summer after all Canadians get at least one vaccination shot, or in the fall after Canadians get both doses.

“We’ve got to ramp up and rehire half a million people, we need to communicate with our clients and guests to tell them what they can expect because we’ve had to change the way we do business a little bit, whether it’s timed-ticket entry or advanced reservations. We’re not an industry that can turn on a dime,” she added.

REOPENING BORDERS & PROOF OF VACCINATION Imperative to the industry’s recovery is the reopening of inter-provincial and international borders, which Potter believes the government can provide guidance on. Noting how “uncertainty is not a plan that ensures a successful recovery,” she added that countries around the world have already amended their entry guidelines using evidence-based data that supportd a reduced quarantine and increased testing as a more effective way to pro10 | TRAVELWEEK | April 15, 2021

tect populations.

Canada’s 3-day hotel quarantine for international travellers, currently has no end-date though the federal government has maintained that any travel measures will remain in place for as long as necessary. In addition to the hotel quarantine, travellers five years of age or older must get tested for COVID-19 before travelling to Canada, take another COVID-19 molecular test upon arrival (if flying), before leaving the airport, finish out their 14-day quarantine at their place of quarantine, then take a day 10 test.

“We believe that Canada needs to rethink quarantine rules and invest in rapid testing and contact tracing,” said Potter. “Canada needs to function under a united travel approach and have one travel policy for the country as opposed to 13 individual policies.”

“We’ve got to ramp up, we need to communicate with our clients and guests ... we’re not an industry that can turn on a dime.”

On the issue of proof of vaccination, TIAC is recommending that Canada adopts the measure, believing that it should become a common part of travellers’ travel documents moving forward. Potter noted that a system is already in place, used by airlines and border officials around the world to validate either proof of vaccinations or visas, and that the best way to implement this new requirement would be to piggyback on the existing system.

“We’ve been facilitating conversations with the federal government and we’ve been at the table with countries around the world because we want to make sure that what Canada’s solution looks like fits in with everybody else,” said Potter. But we need to understand that not everybody will be vaccinated.

So we’re going to need a way for those who aren’t vaccinated to travel as well.

A rigourous testing regime and contact tracing are the two solutions that seem to make the most amount of sense, one that doesn’t overly complicate the process and are easily accessible and attainable by travellers.”

TIAC’S NEXT WEBINAR WILL HIGHLIGHT NEW FEDERAL BUDGET Potter invites all TIAC members to support the not-for-profit organization’s lobbying efforts and send a letter to their MP via tourismcounts.ca.

If not yet a member, she encourages them to sign up today to receive a host of benefits that include members-only webinars. The next webinar is scheduled for April 20, one day after the federal budget will be tabled, during which members will receive an overview of how the budget will impact businesses moving forward.

“As each wave of this crisis hits us, we want to make sure that we are understanding and communicating with all of the businesses in the industry to know how it’s impacting them,” said Potter. “Please join your peers across the country in fuelling the work we are doing today, tomorrow and in the future for your survival and recovery.

Our success begins with your support.”

“We have already seen the importance of vaccinations for int’l travel”: Trudeau OTTAWA — At his latest COVID-19 briefing Prime Minister Justin Trudeau was asked about vaccination passports and whether or not the federal government would relax the current travel restrictions for people who have been completely vaccinated.

Talk about vaccination passports has ramped up considerably in recent weeks, and countries including Canada have indicated interest.

But with many parts of Canada including Ontario in the midst a third wave, and cases linked to variants of concern on the rise, Trudeau’s message was, not surprisingly, a familiar one: now is not the time.

“We are still in the middle of a very serious third wave,” Trudeau said, adding that the focus now should be flattening the curve. However he did add: “We all hope to reopen the border so we can start travelling again in the coming months.”

Trudeau has been careful to distinguish between vaccination passports for international travel, and proof of vaccination for use domestically.

NEWS He again noted what the travel industry already knew: that so-called vaccination passports have long been used for international travel, notably the ‘yellow card’ to show proof against illness like yellow fever for international travel.

“We have already seen the importance of vaccinations for international travel,” said Trudeau.

“When it comes to the details, we are still working on them,” he added.

“NOW IS NOT THE TIME TO BE THINKING ABOUT TRAVEL” Health Minister Patty Hajdu reiterated the government’s message, taking the wording a step beyond the usual ‘now is not the time to travel’.

“Now is not the time for Canadians to be thinking about travel,” said Hajdu.

The travel industry has taken issue with this kind of messaging, as it jeopardizes not just bookings for travel now, which are understandably almost nil, but also future travel. The retail travel sector has been decimated by the pandemic, and generating client interest in travel for later in 2021 and into 2022 has been a lifeline for the battered industry.

Last month Hajdu said the G7 countries, including Canada, have made a commitment to stay connected and collaborate on the issue of vaccination passports.

“We want to make sure Canadians have [any necessary] documents for international travel.”

Last week Hajdu said: “We are committed to having these conversations [about vaccination passports] with our international partners.”

When decisions are made at the international level, Hajdu added, “we want to make sure Canadians have those documents for international travel.”

Trudeau was also asked whether proof of vaccination would be sufficient for Canadians currently abroad who want to come home to Canada.

“We will rely on the evidence at every stage,” said Trudeau. He said Canada will continue its talks with the U.S. on the subject, noting that the U.S. “may take measures before us.”

Lucie Guillemette, EVP and CCO, Air Canada and President, ACV

ACV is protecting commissions too, plus it has a new president MONTREAL — ACV has a new president: Lucie Guillemette.

Guillemette is already a very familiar name in the industry and at Air Canada, where she has served as EVP and Chief Commercial Officer since 2017. She’s been a member of Air Canada’s executive team since 2008.

Guillemette will tackle all three roles, replacing Craig Landry at ACV, who retains his other title as EVP, Operations at Air Canada. Landry had served as president of ACV since late 2015.

ACV says the change in leadership comes as a result of a commercial reassessment and adapting of strategies following the impact of the COVID-19 pandemic. Nino Montagnese, Vice President – ACV, will report directly to Guillemette as he did to Landry, and retains his responsibility to lead the senior leadership team at ACV in all aspects of the day-to-day management of company.

“Lucie’s expertise in leading the team and her accumulated knowledge in revenue, product, distribution, sales and network management will be a tremendous asset in establishing a solid future for Air Canada Vacations,” said Landry.

“I look forward to leading this agile team with a strong entrepreneurial spirit into its next chapter. Now is the

time to strengthen our relationships and lay the groundwork for our full recovery by leveraging the commercial synergies that exist between Air Canada and Air Canada Vacations. I am certainly very pleased to have Air Canada Vacations join the Air Canada commercial team,” said Guillemette.

On the heels of the April 12 financial assistance announcement from Air Canada and the federal government, ACV notified the trade that ACV would be offering refunds as well, in the wake of the pandemic.

Effective April 13 ACV began accepting and processing refund requests from eligible customers whose vacations were cancelled as a result of the COVID-19 pandemic.

ACV’s revised policy covers trips cancelled by ACV or by the customer.

Customers have the option to request a refund for any reason if their booking was made before April 13, 2021 for travel on or after February 1, 2020.

“We are pleased to announce that we will not be recalling commissions from agents once refunds are processed,” says ACV in its statement, following a similar policy announced by Air Canada.

ACV added that it is reaching out directly to travel agents with eligible affected customers, to guide them through the refund request process.

ACV is also providing a FAQ document outlining all terms and conditions and further information regarding the announcement.

April 15, 2021 | TRAVELWEEK | 11

NEWS days prior to embarkation versus the standard 120 days.

It’s all coming together for NCL, which like every other U.S.-based large-ship cruise line has seen operations suspended for more than a year amid the pandemic.

The announcement about the new sailings on Norwegian Joy, Gem and Jade “was a boost in confidence for NCL, our guests and our travel partners,” says Athanasiou.

Katina Athanasiou, Chief Sales Officer, NCL

“We’re ready”: NCL’s Chief Sales Officer Katina Athanasiou on the new 2021 sailings, and a new commission policy

by Kathryn Folliott TORONTO — The timing had to be right for NCL’s return to sailing. And finally, it is, says the cruise line’s Chief Sales Officer, Katina Athanasiou.

“From the very beginning we said we wouldn’t come back until we were ready,” Athanasiou told Travelweek.

“We’re ready.”

Travelweek’s interview with Athanasiou followed NCL’s announcement that it has opened the books on brand new 2021 sailings on three ships, its first in more than a year amid the pandemic.

Norwegian Joy will sail week-long Caribbean itineraries out of Montego Bay starting Aug. 7, 2021. Norwegian Gem will also sail the Caribbean, out of La Romana, D.R. starting Aug. 15. And the first cruises on NCL’s 2021 schedule, Greek Isles sailings out of Athens (Piraeus), kick off July 25 on Norwegian Jade.

All passengers will be required to show proof of COVID-19 vaccination before boarding.

Just hours into the first day of sales for the new 2021 cruises, Athanasiou said bookings were already strong, not just for sailings on the three return-to-service ships (Norwegian Joy, Gem and Jade) but also forward bookings for cruises on all ships in later 2021 and beyond. In May 2020 NCL opened the books on cruises all the way to 2023.

Speaking of forward bookings, Athanasiou credits Canadian travel agents 12 | TRAVELWEEK | April 15, 2021

with leading the way on bookings for NCL’s Tahiti cruises onboard Norwegian Spirit.

NCL’s Canadian travel partners have been steadfastly loyal to the cruise line throughout the pandemic, she says.

“I want to give a huge shout-out to our Canadian travel partners,” Athanasiou told Travelweek.

“We couldn’t do it without them.”

NEW COMMISSION POLICY NCL’s travel partners are now hearing about a change to the company’s commission policy that will see commissions paid when bookings are paid in full.

“That means our travel partners will no longer have to wait for a future cruise credit (FCC) booking to sail to get paid,” said Athanasiou.

The policy update become official May 1 and will be retroactive to April 6.

“It was really important to us to support our travel partners,” said Athanasiou.

Also for travel agents, NCL has unveiled details about its new ‘Great Cruise Comeback Giveaway’ trade promotion. Every deposited booking on the three return-to-service ships earns agents a chance to win 1 of 500 balcony staterooms onboard any of NCL’s 2021 itineraries.

Meanwhile, for passengers, NCL has also extended its temporary Peace of Mind cancellation policy to passengers sailing on cruises booked by April 30, 2021 with embarkation dates through Oct. 31, 2021. These passengers have the flexibility to cancel their cruise 15 days prior to departure. Those who take advantage of the Peace of Mind policy will receive a full refund in the form of a future cruise credit which may be applied to any sailing through Dec. 31, 2022. In addition, final payment for all voyages with embarkations through Oct. 31, 2021, will require payment 60

“WE DIDN’T WANT TO COMPROMISE ON THE EXPERIENCE" We asked Athanasiou about the newly announced 2021 itineraries. “I think the Caribbean will sell very well,” she said. “We wanted to take the time to make sure we could provide great ports of call, great dining, and we’ve done that.” For the Med cruises, she notes that NCL has home-ported in Athens for many years.

All passengers will be required to show proof of COVID-19 vaccination before boarding, as NCL works to prioritize health and safety protocols along with the guest experience. Crew will be vaccinated as well. There will be two antigen COVID-19 tests - one at embarkation and another at disembarkation. Passengers will also be required to wear face coverings in public areas onboard the ship, although not in their staterooms or while dining.

These requirements will be in place for this first phase of NCL’s return to sailing. “This is phase 1,” says Athanasiou.

Phase 1 runs through Oct. 31, 2021.

For sailings Nov. 1 and onwards, NCL will review its health and safety protocols and make any tweaks as necessary.

Also in phase 1, at least until Aug. 31, all passengers will be required to take only NCL-operated shore excursions.

All of these protocols are in line with what other cruise lines are doing as they return to service amid the pandemic.

With the protocols in place, “we felt super confident and comfortable knowing we could restart sailings the right way,” said Athanasiou. “For us, the availability of the vaccine has been a game changer.”

The successful vaccination rollout in the U.S. has seen more than 100 million people get at least their first dose already.

NCL hasn't skimped on days in port.

The week-long Norwegian Joy and Norwegian Gem sailings out of Montego Bay and La Romana will have two at-

NEWS sea days each. Norwegian Jade’s Med sailings won’t have any at-sea days.

“We didn’t want to compromise on the experience,” said Athanasiou. “We’re ensuring guests get maximum port time, safely.”

es, sent a letter to the CDC stating its intentions to restart cruising from U.S. ports on July 4, and asking for the CSO to be lifted. The July 4 date is in keeping with President Biden’s statement in recent weeks that as long as the U.S.’s vaccination rollout stays on track, July 4 NCLH’S ASK FROM THE CDC could be America’s Independence Day NCL's announcement about its new from COVID-19.

Caribbean and Med sailings came just We talked to Athanasiou about days after the CDC updated its Con- NCLH’s ask from the CDC, and asked ditional Sailing Order for the cruise her which U.S. ports NCL would be industry with new measures, prompt- looking at for its first U.S. sailings if the ing CLIA to cry foul. The CDC is get- CDC gives the green light. “We continting pushback for mixed messages ue to evaluate the situation,” she said, after it CDC also relaxed its guidance mentioning two of NCL’s ships, Pride of for domestic air travel for vaccinated America, based in Hawaii, and Norwetravellers. On April 8 Florida Gov. Ron gian Bliss sailing out Seattle.

DeSantis announced that the state of The cruise industry’s Alaska sailings, Florida had filed a lawsuit against the typically sailing out of ports including federal government with an eye to Seattle and also Vancouver, are still in force the CDC’s hand. Just about all question for summer 2021, ever since of the major ocean-going cruise lines the Canadian government announced in the U.S. have their headquarters in an extension on the Canadian cruise Florida, plus the state is home to some ban barring large ships from Canadian of the busiest cruise ship terminals and ports until at least Feb. 28, 2022. ports in the world.

Meanwhile, while travel south of the Amid the furor, NCL’s parent compa- border is ramping up, the Canadian travny, NCLH, which also operates Oceania el industry is still dealing with the susTravelweek ads:TravelWeek 2016 2021-03-31 10:56 1 until April 30 and pension of AM sunPage flights Cruises and2020 Regent Seven Seas Cruis-

potentially longer, plus the 14-day quarantine including the 3-day hotel quarantine, PCR test requirements and PHAC’s advisory against all non-essential travel.

No matter what happens, NCL is just thrilled to be selling cruises for the 2021 cruise season. Athanasiou says the company is focused on flexibility and strategy in these unpredictable times. That, and giving guests an unparalleled experience.

“Things can change rapidly and we want to stay as nimble and flexible as possible while still executing an amazing experiential product,” Athanasiou told Travelweek. “That was critical for us.”

Agents can watch NCL’s comeback play out in the cruise line’s new ‘EMBARK - The Series’ docuseries, just announced. The first episode – titled ‘Great Cruise Comeback’ (26 mins.), premieres on Thurs. April 15 at 8 p.m.

EST at NCL.com/embark.

The series will offers viewers a behind-the-scenes look at NCL’s journey back to sailing, from March 2020 and the start of the pandemic, to when the first ship sets sail in July 2021, says Athanasiou.

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Click here or visit: thetravelagentnextdoor.ca/travel-agent-fees April 15, 2021 | TRAVELWEEK | 13

NEW LOOK, SAME TRUSTED SOURCE

Top Story

Your new Travelweek.ca has arrived

TORONTO — An informed, reliable and up-to-the-minute news source is crucial in these challenging times. Staying on top of the latest travel industry updates is more important than ever.

It’s all at Travelweek.ca...

Travelweek’s new-look website at Travelweek.ca delivers all the in-depth reporting that travel agents and the trade have relied on for close to 50 years, with a brand new high-impact, high-function design.

• From airline, cruise and tour operator updates, to travel retailer news

The redesigned Travelweek.ca is an ideal complement for Travelweek Daily, also sporting a new look, & Travelweek magazine, now in digital format.

“Travelweek is known for its print magazines. But we have invested heavily in our digital products too, for more than 20 years now. Between travelweek.ca and Travelweek Daily we’re a leader and an innovator as a digital news source for the Canadian travel industry,” says Devin Kinasz, Publisher of Travelweeek. “And now our beautiful new website showcases our digital offerings even more.”

• The top travel industry news coverage, original content and special series

• The latest government policies and their impact on the industry • Special series like ‘Industry Experts’ and our ‘Take 5’ series • Our Marketplace section with Job, FAM and Event listing • Educational offerings like webinars and e-learning • Deals, incentives and commission opportunities • And much more....

VISIT TRAVELWEEK.CA

NEWS

“It’s time for agents to earn like a pro”: GowayPro loyalty program

Crystal Symphony

Crystal Symphony to join Crystal Serenity in the Caribbean starting Aug. 5, 2021 MIAMI — Crystal Symphony will join Crystal Serenity in the Caribbean this summer with a series of 10-night ‘Luxury Caribbean Escapes’ roundtrip from St. John’s, Antigua.

The 15 sailings start Aug. 5 and run through December 2021 and include a holiday sailing on Dec. 23. Ports of call include Barbados, St. Lucia, Trinidad and Tobago, St. Maarten and British Virgin Islands. It marks the first time a cruise ship has established a homeport on a scheduled basis in St. John’s.

The stop at Trinidad and Tobago is subject to government review with changing health and safety conditions.

Crystal also notes that as more islands in the Caribbean begin to open, the cruise line may add additional ports to the itinerary and will inform passengers and travel partners of any itinerary changes.

Reservations for the new Luxury Caribbean Escapes, with reduced capacity sailings, open on April 20.

Crystal announced in February that guests must be fully inoculated with a COVID-19 vaccine at least 14 days prior to boarding any Crystal ship. This new requirement is in addition to existing, comprehensive Crystal Clean+ measures, including negative COVID-19 tests for both guests and crew, reduced capacity, social distancing, mask requirements and health screening questionnaires.

“The islands of the Caribbean are a warm welcome back to traveling the world, rich in fascinating history and the kind of natural beauty that astounds even the most seasoned travellers, and St. John’s is an ideal home port to begin luxury journeys through

such a paradise,” said Jack Anderson, Crystal’s interim president and CEO. The news comes a month after Crystal Cruises announced, on March 11, 2021 that Crystal Serenity would set sail in July 2021 with all-Bahamas itineraries. The news made Crystal the first ocean-going cruise line to offer 2021 sailings in the Americas amid the pandemic.

Crystal says Crystal Symphony’s return to sailing marks the resumption of service for 97% of Crystal’s oceangoing fleet in the summer 2021.

“Minister Charles Fernandez and his team, and the local tourism businesses throughout the islands, have been working to renew travel to the islands safely and we are thrilled to partner with them to support economic growth in the region and to deliver the kind of luxuries and hospitality Crystal guests have been craving for the past year,” said Anderson.

Charles Fernandez, Minister of Tourism and Investment for Antigua and Barbuda, said he is “delighted to welcome Crystal Symphony and her guests to Antigua and the Caribbean, as this represents an important milestone in reinvigorating tourism here, as well as deeper support of our island communities’ economies as Crystal becomes the first cruise line to homeport on a scheduled basis in St. John’s.”

Best available cruise fares start at US$2,999 with Book Now Savings of up to $1,000 per guest and As You Wish spending credits of $200 per guest.

Returning guests will get double Crystal Society Savings of 5% while new to Crystal guests will save 2.5%. Travellers can book their Crystal Symphony Luxury Caribbean Escapes with a reduced deposit of 15% and have until 60 days prior to departure to make final payments. Single supplements for these voyages begin at 125%. Passengers with Future Cruise Credits and Future Cruise Payments may redeem them on these voyages.

TORONTO — Goway says its new GowayPro Loyalty Program aims to give extra value to the tour operator’s travel agent partners.

With GowayPro’s tiered productivity levels, agents can earn cash rewards on every sale they make with the company.

Bronze-status members earn 0.25% on FIT and Groups bookings, as well as a flat $5 reward per passenger for air-only bookings.

Members can upgrade their status and earn up to 1% on all FIT and Groups bookings.

Membership status is determined by annual gross sales from the previous financial year (April 1 - March 31), so the more agents sell with Goway, the more they earn.

“I’m delighted to bring this revitalized loyalty program to the travel industry, especially at a time when our partners need our support,” says Renee Stanton-Defaria, General Manager of Sales at Goway.

With GowayPro, rewards apply to all bookings, says the company.

“This program is solely based around receiving additional cash on every booking. It’s also tiered, so the more agents sell, the more they can earn with us. GowayPro will see agents earning more money than ever before.

The program also reinforces Goway’s promise to our agent partners that we are committed to making their lives easier, not only through providing exceptional customer service, but also by rewarding them for their loyalty and partnership over the years,” says Stanton-Defaria.

She adds that GowayPro is competitive, convenient, and comprehensive, and that rewards apply to all bookings.

The process is automated, so once an agent joins the program, cash rewards will be automatically added to their rewards card upon their client’s return date.

Agents can check out Goway Agent or contact a Goway Destination Specialist for more information.

April 15, 2021 | TRAVELWEEK | 15

NEWS

Bahamas Paradise Cruise Line getting ready to set sail on July 2 WEST PALM BEACH — Bahamas Paradise Cruise Line has relaunched its website and booking capability amid plans to set sail again on July 2.

Oneil Khosa, CEO of Bahamas Paradise Cruise Line, said the past year has been incredibly challenging for the cruise industry, and particularly difficult for BPCL as an independent, family-owned and operated boutique cruise line.

“That said, we are pleased to announce that our website is now live and accepting bookings for sailings beginning July 2, when Grand Classica will make her much-anticipated return to the Bahamas,” added Khosa in a statement.

“I am incredibly proud of our entire team for their efforts over the past year and immensely appreciative of the Sheehan family, who have worked tirelessly to chart a course for Bahamas Paradise Cruise Line’s future,” said Khosa.

“We have worked, collectively and in collaboration with our partners in the Bahamas, at the CDC and elsewhere, to carefully and thoughtfully prepare for our return to Grand Bahama Island.”

“We look forward to welcoming guests back onboard in July!” says BPCL Khosa noted that since the initial outbreak of COVID-19 BPCL has remained one of the few cruise lines that reported no cases of the virus onboard its ships.

He says BPCL has worked to install the highest safety protocols onboard Grand Classica.

The cruise line’s website now has FAQs around the overall cruising experience, as well as an updated booking engine.

Khosa finished by saying: “We also want to thank our partners, crew, the Bahamian government, the travel advisor community and our loyal guests for their support and patience during an unprecedented year. We are ready to return to the waters and look forward to welcoming guests back onboard in July!”

16 | TRAVELWEEK | April 15, 2021

Capitol Reef Resort, Utah

Peace and Serenity in Unexpected Places: Utah’s Spa & Wellness Retreats Add Utah to your shortlist of spa and wellness destinations in the U.S. This up-and-coming haven for wellness-seekers and spa aficionados has both the serene setting and the sumptuous spa resorts, with luxury lodging to fully treat yourself.

Utah’s capital, Salt Lake City, offers numerous day spas and hotel spas for the urban vacationer eager to unwind.

And for spa and wellness options that put visitors in the heart of Utah’s wonderful wide open spaces, read on…

SOUTHERN UTAH The ‘red rock oasis’ of Southern Utah is home to some of the top-rated spa resorts in the state. A spiral labyrinth and walking trails are the perfect way to start a spa getaway at one top pick, the aptly-named Red Mountain Resort. The property’s Essential Adventure Retreats mix relaxation and self-paced adventure, and the Red Rock Hiker’s Massage is a must after a day on the trails.

In Moab, Sorrel River Ranch embraces an ethos of wilderness, privacy and serenity, with high-end accommodation to boot. After a horseback ride from the resort’s stables, clients can unwind with spa treatments, meditation sessions and yoga.

And for the ultimate in luxury, the 600-acre Amangiri boasts the 25,000-square foot Aman Spa, upscale accommodation at the southernmost edge of Utah’s red rock country. The five-star resort’s therapies are inspired by the holistic wellbeing traditions of the Navajo.

Grounding rituals offer respite from plugged-in, busy lives, while yoga on

the rocks offers 360-degree views of stunning Navajo National Monument.

PARK CITY & HEBER VALLEY Famous for its extensive ski and snowboard offerings, Park City is almost as well known for its aprèsski scene, and that includes spas.

Remède Spa in The St. Regis Deer Valley is the premier day spa in Park City, with water-inspired amenities.

Another favourite, Spa Montage at Deer Valley, taps Utah’s own beautiful native wildflowers for its Tata Harper Floral Facial.

Everything from Bellabaci Cupping Massages to Mountain Salvation Sports Massages are at the Waldorf Astoria Spa. And local favourite Park City Yoga Adventures offers a diverse range of yoga options for all skill levels. The forward-thinking company integrates yoga into hikes, snowshoe excursions, and aerial silks. They even offer Instagram-worthy paddle boarding yoga in Utah’s Homestead Crater.

UTAH’S ‘MIGHTY 5’ NATIONAL PARKS Arches, Bryce Canyon, Canyonlands, Capitol Reef and Zion National Parks are Utah’s famous ‘Mighty 5’, best known for their outdoor adventure opportunities and views for days.

They’re also the perfect spot for wellness-minded retreats, even for just a day. Whether it’s yoga, horseback riding, or meditation, the Mighty 5 offer the ultimate setting for slowing down, tuning in and being present with nature.

For more information check out Visit Utah.com/things-to-do/wellness-in-utah

NEWS

Silversea

Silversea Moon’s Eastern Med lineup for 2021 comes as Silversea requires all guests, crew to be fully vaccinated MONACO — Silversea has joined the growing list of cruise lines to require all guests and crew to be fully vaccinated against COVID-19 prior to boarding.

The new requirement, which is in line with the CDC’s recommendations for safe international travel, will apply to all Silversea voyages globally, with the exclusion of sailings departing from Australia, for which protocol is still under evaluation.

All crew and guests will also be required to take a COVID-19 test prior to boarding, with only those who test negative permitted to board. All guests will undergo pre-embarkation health screening, including an enhanced health questionnaire and touchless temperature check.

In addition, guests will also need to comply with local health regulations in the country of embarkation. These could include an additional COVID-19 test (PCR or other) that may be required to enter the country or port of departure.

“Our guests share our excitement for our eagerly-anticipated healthy return to service. In recent months, we have seen the cruise industry resume responsibly in destinations around

the world and we are delighted to announce these new inaugural sailings for our flagship,” says Roberto Martinoli, President and CEO of Silversea Cruises.

“Vaccinations will play a critical role in ensuring the health and safety of our guests, crew, and the communities we visit, which we priorities above all else. Paired with our science-backed onboard procedures, which leverage on the expertise of the Royal Caribbean Group’s Healthy Sail Panel, vaccinations will enable our guests to travel deep into the world once again, with a renewed sense of appreciation for our beautiful planet,” he added.

The new mandate will go into effect ahead of newly announced sailings onboard Silversea’s new flagship, Silver Moon. Setting sail from June 18, the ship will depart Greece on 10-day roundtrip itineraries to the Eastern Mediterranean, with calls that include Santorini, Paros, Mykonos and Crete, as well as Haifa (Israel) and Cyprus. The new itineraries will be unveiled and go on general sale from April 15.

G Adventures celebrates 100th trip since September restart TORONTO — G Adventures has reached the milestone of leading 100 trips since restarting operations last September.

The 100th trip departed on April 2 in

Costa Rica, one of 11 countries that the company has been able to run tours in since the onset of the pandemic. All 100 trips that have run since September have operated with G Adventures’ ‘Travel with Confidence’ policy that includes the most-up-to-date health and safety measures.

“We’re delighted to have been able to deliver life-changing experiences for both travellers and locals during this challenging time, and are confident we will continue to lead the way as the world opens up again,” says Bruce Poon Tip, founder of G Adventures.

“Travelling during the pandemic is a personal choice and we have gone to great lengths to ensure that travellers who have the desire and ability to explore can do so safely and responsibly.”

Feedback from travellers, adds Poon Tip, has been overwhelmingly positive, with many noting how safe they felt on tour. Victoria from New Jersey, who travelled to Costa Rica, said: “My first trip with G Adventures, during the pandemic, completely blew me out of the water. I was so impressed with our CEO (chief experience officer) and her knowledge, recommendations and spirit on the trip. I truly feel that everyone needs to travel with G Adventures to really get the local experience.”

Thuong from New York, who travelled to Egypt, added: “I felt super safe and I am glad I booked G Adventures.

It was my first time with G Adventures and first time going on a trip with a group and I highly recommend it. My CEO was amazing, knowledgeable and very organized.”

For travellers currently unable to travel due to government regulations such as hotel quarantines, as is the case with Canada, G Adventures is offering a ‘book now for travel later’ incentive with 15% off select Classic trips and 15% off the ‘My Own Room’ option for guests looking for more personal space. Bookings must be made during the month of April for departures up until June 30, 2022.

Sample itineraries with 15% off include: the 9-day ‘Costa Rica Quest – Plus,’ now priced from $1,104 pp (previously $1,299 pp); 8-day ‘Best of Egypt,’ now priced from $1,147 pp (previously $1,349 pp); and the 7-day ‘Best of Iceland Plus,’ now priced from $2,320 pp (previously $2,729 pp). For more information or to book call 1-888-800-4100 or go to gadventures.com.

April 15, 2021 | TRAVELWEEK | 17

NEWS

Barbados’ new protocols for vaccinated travellers start May 8; Roach departs BTMI BRIDGETOWN — Petra Roach is moving on from the Barbados Tourism Marketing Inc. (BTMI) to take up a new position at the Grenada Tourist Board.

Roach has served as interim CEO of BTMI since November 2020. She joined BTMI in 2002, back when it was the Barbados Tourism Authority, as VP on the UK team. She first served as interim CEO in 2014 during the organization’s transition to the BTMI. In 2015 she was named Director for the U.S. and four years later took on the role of Global Head of Markets.

“[Roach] has been a tremendous asset to Barbados ... her contribution to the growth and development of tourism sector has been outstanding.”

“On behalf of the Board, management and staff we say a sincere thank you to Petra Roach for her years of service and leadership,” said BTMI Chairman Roseanne Myers, in a statement from the BTMI board. “She has been a tremendous asset to Barbados for two decades and her contribution to the growth and development of tourism sector has been outstanding.”

Roach thanked the BTMI, adding: “I wish brand Barbados well because it's been a great experience that has helped me hone my skills.”

BTMI’s current UK Director, Cheryl Carter, will act as Head of Global Markets, and he BTMI board is expediting its recruitment of a CEO. The tourism board has a new commercially-focused marketing mandate.

NEW ENTRY PROTOCOLS EFFECTIVE MAY 8 In other news the government of Barbados has updated its travel protocols, with the Ministry of Health and Wellness approving the COVID-19 AstraZeneca, Moderna, Pfizer-BioNTech or Johnson & Johnson vaccinations for entry into Bar18 | TRAVELWEEK | April 15, 2021

bados and effective May 8, 2021.

Travellers who are considered to be fully vaccinated are required to: • Provide proof of a negative COVID-19 PCR test result 3 days prior to travel • Provide a vaccination certificate on arrival to Barbados • Have a standard or rapid COVID-19 PCR test done at the airport or their approved accommodation • Use specially designated transportation providers for their transport to their approved accommodation and while awaiting their COVID-19 PCR test result • Stay at their approved accommodation where they are free to move around in accordance with the guidelines of that property All fully vaccinated travellers will be required to quarantine for 1 to 2 days.

Any traveller who has not been fully vaccinated, not vaccinated at all, does not have any evidence of vaccination or has travelled from or transited through a country where the prevalence of certain variants of COVID-19 are deemed of particular concern to Barbados, are required to: • Provide a negative COVID-19 PCR test on arrival 3 days prior to travel • Use specifically designated transportation providers for their transport from the airport to approved accommodation • Stay within their rooms/suites before receiving a 2nd negative COVID-19 PCR test.

Travellers are not allowed to leave their rooms/suites • Take their 2nd test 5 days after their arrival to Barbados All unvaccinated travellers will be required to quarantine for approximately 5 to 7 days.

Children under 18 who are travelling with fully vaccinated guardians will be allowed to adhere to the fully vaccinated traveller guidelines.

Also, anyone travelling within a group as a vaccinated traveller with other unvaccinated travellers, will be subject to unvaccinated traveller guidelines if they choose not to be separated.

All unaccompanied minors under the age of 18 must provide proof of a negative COVID-19 PCR test result taken no more than 3 days prior to arrival.

Vaccinated unaccompanied minors will follow the guidelines for all vaccinated travellers, whereas, unvaccinated unaccompanied minors will follow the protocol of unvaccinated travellers.

The latest updates can be found at barbadostravelprotocols.com.

Riviera River Cruises to require full vaccination or negative tests FORT LAUDERDALE — Passengers and crew will be required to be fully vaccinated against COVID-19 when sailing with Riviera River Cruises.

As the latest cruise line to announce the requirement, Riviera is prioritizing health and safety by mandating that guests must have all doses of a COVID-19 vaccine, with the final dose taken a minimum of seven days before departure.

Guests who aren’t fully vaccinated will be offered a complimentary COVID-19 test to allow them to depart on their cruise. Those who test positive for COVI-19 before their cruise will be allowed to transfer their departure to another date for free.

The requirements will also apply to crew members, who will have additional daily temperature checks and ongoing health screenings.

“As we eagerly await our return to Europe’s rivers, we’ve decided to require full vaccination or a negative COVID-19 test before departure to increase safety,” said Marilyn Conroy, Riviera River Cruises’ Executive Vice President Sales and Marketing North America. “This new requirement, combined with our comprehensive customer care policies and health and safety protocols that will be in place aboard our ships, will allow guests to travel with us with confidence.”

Riviera previously announced flexible customer care policies that include free changes to new bookings, COVID-19 Cancellation Protection and a happiness guarantee in which guests who are not satisfied by the second day of their cruise will be brought home with a refund for their cruise and any change fees or fare increases from their original airline ticket paid by Riviera.

Additional health and safety protocols aboard ships include guest health screening and luggage sanitization, daily temperature checks, social distancing in public areas, continuous cleaning of public areas and touch points, full waiter service in restaurants and lounges, deep cleaning and ventilation between cruises, and quarantine periods and medical checks for all new crew members. Masks or face coverings may also be required when moving about ships or on excursions.

NEWS

Collette’s ‘Spring into Travel’ sale runs through April 23

WUATA Virtual Event

Carnival brings back WUATA event in virtual format

Transat launches ‘Here Comes the Sun’ booking promo

MIAMI — Carnival Cruise Line’s hugely successful WUATA party is going virtual this year and travel advisors are encouraged to invite a guest or two.

WUATA, an acronym for ‘Why Use a Travel Advisor,’ is scheduled for April 29, 2021 at 5 p.m. EDT and will be hosted

by Mike Pack, cruise director for Carnival’s newest cruise ship, Mardi Gras.

The hour-long event is the only dedicated consumer-facing campaign promoting the value of travel advisors and is designed to help them attract new clients, strengthen existing relationships, create sales opportunities and drive business.

Carnival is encouraging advisors to invite one current client and one “not yet a client” to the virtual event, during which they will hear from Carnival’s Senior Vice President of Global Trade Sales and Marketing Adolfo Perez. A wide range of prizes will be awarded, including gift cards, Carnival-branded merchandise and a draw for a free Carnival cruise. Clients will also receive a special Carnival offer to use when booking their next cruise with their travel advisor.

“We’re delighted to resume our popular WUATA parties, which reinforces the value of using a travel advisor while creating a pipeline for new business,” said Perez. “Travel advisors are more important than ever and connecting more clients to our valued travel advisors is a critical win-win for our industry.”

MONTREAL — Transat has launched its ‘Here Comes the Sun’ promotion offering reduced deposits, price drop guarantees, booking flexibility and more.

With sun flights on hold until April 30 after a request from the federal government, last month Transat announced it was extending its suspension of operations until June 23.

“Transat presents its Here Comes the Sun promo and is inviting Canadians to plan their winter getaway right now to benefit from exclusive perks, while we wait for travel to resume,” says the company.

Prices start at $899. The promotion applies to new individual bookings of Transat South packages made between April 8 and May 31, 2021, for travel Sept. 1, 2021 - April 30, 2022.

With the Here Comes the Sun promo, travellers that book a South package will get reduced deposits of only $100; Transat’s Price Drop Guarantee; the option to change travel dates, destination and/or hotel up to seven days before departure; the option to cancel the trip at no charge up to 25 days before departure; and final payment due 25 days before departure.

Agents can earn five times the Bonbon rewards on South packages, which means $25 per room, adds Transat.

To learn more, agents can visit transat. com or Get Connected.

TORONTO — Collette’s ‘Spring into Travel’ sale is on now.

The sale offers savings worth up to 20% off tours worldwide, targeting clients planning travel for the second half of 2021 and beyond.

Travellers can book through April 23, 2021 for travel May 1, 2021 - Aug. 31, 2022. Travel destinations around the world are available, including the Oberammergau Passion Play in 2022.

Collette’s Traveling Well Experience includes the tour operator’s health and wellness protocols. A pre-tour wellness declaration form is required for all guests.

Collette’s Travel Protection Plan also financially protects clients in the event that they need to cancel or move their trip to a different date.

The sale is combinable with the Advanced Commission Program, where agents can receive partial payments prior to their client’s departure date.

See collette.com/springsale (offer code SPRINGSAVE21).

Quark adds new polar vessel to fleet SPLIT — Quark Expeditions has taken ownership of a “game-changing” vessel that will further cement its position as a leader in polar adventures.

The official handover of the 128-metre Ultramarine took place in Split, Croatia earlier this month, where Andrew White, President of Quark Expeditions referred to the polar vessel as more than just a new ship.

“Today, we officially welcomed into our fleet a game-changing vessel that will soon become an unrivalled operational base for polar adventures,” he said. “This commitment of time and money, especially during an industrychallenging pandemic, reflects our confidence in the future of polar travel and underscores our commitment to delivering life-changing polar experiences no one ever thought possible.”

Accommodating 199 guests, the Ultramarine will feature two twin-engine helicopters and two heliports. The H145 helicopters will allow more pasApril 15, 2021 | TRAVELWEEK | 19

NEWS sengers to simultaneously experience new destinations accessible only by air, and to enjoy more aerial perspectives of the Polar regions than on any other ship.

The ship will also offer 20 quicklaunching Zodiacs at four embarkation points, so the expedition team can load and embark Zodiacs faster, safer and easier than ever before.

With its two helicopters and 20 Zodiacs, Ultramarine will offer an industry-leading portfolio of off-ship adventure options that include flightseeing, heli-hiking and helicopter-supported alpine kayaking, among others.

Ultramarine’s sustainability features include the Micro Auto Gasification System (MAGS), which converts waste into energy at the site that it’s generated.

MAGS eliminates the environmental impact of waste transportation, offering an innovative sustainability feature that exceeds industry standards.

Win a trip to Cuba with Cuba Tourist Board’s new photo contest TORONTO — With Travel Agent Day fast approaching on May 5, the Cuba Tourist Board has launched a new photo contest that will award one lucky

WUATA Virtual Event

20 | TRAVELWEEK | April 15, 2021

agent with a trip to Cuba.

All Canadian travel agents are invited to share their favourite memories of Cuba and submit their travel photos in JPG format to info@gocuba.ca.

The agent’s full name, agency’s name, contact information and social media capability must also be included.

The contest closes on April 30, with the winner being announced on May 5.

“To pay tribute to our travel partners for their continued support we are organizing this exciting competition,” says Lessner Gomez, Director of the Cuba Tourist Board in Toronto. “There is no better time to go down memory lane and go through your past Cuba trip albums, select your favourite images and submit the ones that best inspire travel and showcase the uniqueness and diversity of our country.”

The top three prizes are as follows: • First place: Four nights all-inclusive at Iberostar Selection Varadero Hotel (double room) • Second place: A complimentary fullday catamaran cruise for the winner’s next vacation to anywhere in Cuba, courtesy of Gaviota Group • Third place (also included in the first and second place prizes): Photo and contact of the winner will be published on Cuba Tourist Board’s Facebook page and on its website For more information email info@ gocuba.ca.

Flair to launch new Ottawa-Kelowna service in August EDMONTON — Flair Airlines has announced a new nonstop route between Ottawa and Kelowna starting this August.

Part of the ultra low-cost carrier’s expansion, the new YOW-YLW route kicks off on Aug. 4 with flights on Wednesdays and Saturdays. By summer Flair’s network will grow to include 19 destinations, and 13 new aircraft will be welcomed into its fleet throughout the year in anticipation of the safe restart of travel.

“Growing our service by connecting two iconic destinations on each side of the country is an important step in

Flair, one of the first airlines to reduce service to essential routes during the pandemic, will begin increasing service in May our bringing low fares and affordable travel options to more Canadians,” says Stephen Jones, President & CEO. “We know there is a need for ULCC service as travel begins to return and connecting two cities that are year-round destinations will ensure Canadians can explore their country affordably all year long.”

Flair, which was one of the first airlines to reduce service to only essential routes during the pandemic, will begin increasing service in May. “We know there is pent-up demand for people to see families and have affordable vacations once it is safe for us to travel again,” adds Jones. “As a ULCC, our efficiencies are passed along in our pricing. Our low fares are an important step in restarting the tourism industry as they allow people to explore more, and both Ottawa and Kelowna are two attractive regions for domestic tourism.”

One-way fares on the new route start at $59, taxes and fees included.

Flair provides COVID Coverage, which allows passengers to easily change their travel plans given the continued uncertainty caused by the pandemic.

Bookings are now available for travel through Oct. 30, 2021.

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