Canada’s Travel Trade News December 16, 2021 travelweek.ca
Drastic measures Agents react to the return of Canada's blanket travel advisory pg. 3
How Canada Jetlines plans to work with agents
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Travel agents react to return of Canada’s nonessential travel advisory By Cindy Sosroutomo TORONTO — A full voicemail inbox can mean one of two things for a travel agent during this pandemic: either bookings are finally rebounding, or another devastating wave is on its way. Unfortunately, in the case of Scott Penney and many other agents this week, the fact that he’s been swamped with voicemails and messages is a clear indication of more upheaval for the travel industry. Penney, an agent with The Travel Agent Next Door based in Stewiacke, NS, tells Travelweek that his clients are in “panic mode” now that it’s been confirmed that Canada’s advisory against all non-essential travel is back for at least the next four weeks. “I just finished cancelling a group of 20 passengers whose final payment is due tomorrow. They’re not comfortable travelling now and hope to rebook in the new year once things are hopefully more stable,” says Penney. “I also have clients travelling in the next two weeks who’ve waited to see what the official announcement is before they make a decision. I’m pretty sure they’ll cancel.” Following a telephone conference between Prime Minister Justin Trudeau and Canada’s premiers late at night on Dec. 14 to discuss additional border and travel measures in the wake of the fast-spreading omicron variant, Health Minister Jean-Yves Duclos confirmed on Dec. 15 that the federal government is reinstating the blanket travel advisory for the next month, at which point it will be reassessed. The news comes on the heels of other travel restrictions made in response to omicron. On Nov. 30, the federal government announced that all air arrivals into Canada must be tested upon arrival and self-isolate pending their results. It also added three additional countries to its omicron watch list, for a total of 10. During the Dec. 15 briefing, Duclos also confirmed that Canada will be expanding its testing capacity for returning travellers. More details will be announced shortly. As of Dec. 9, the World Health Organization (WHO), which describes omicron as a “very high” global risk, has identified the variant in 63 countries
Health Minister Jean-Yves Duclos
across all six WHO regions, including Canada and 30 U.S. states. With the return of the blanket travel advisory, which was lifted on Oct. 20, 2021 after being in place for more than 20 months, the momentum that travel agents like Penney had been seeing leading up to the winter travel season will almost certainly come to a full stop.
“I’m feeling defeated. New sales are made and then cancelled in a blink of an eye. All the hard work to earn a sale, only to watch it get cancelled.” “Without a doubt it’s going to create more cancellations. Even clients I have who are not travelling until later next spring are asking about cancellation and refunds. And once again as travel advisors, we have been left to work for free unless we are charging fees for our services, which is what I have been doing. I cannot continue to work for free,” says Penney. Penney, who in addition to his travel business also works a full-time job, says that the many ups and downs the travel industry has seen these past 20 months have left him feeling exhausted, to the point where he has considered leaving the industry altogether. “At some point, enough becomes
enough. I feel frustrated because I feel the situation is very one sided. Statistically, travel does not contribute as much to the pandemic as people believe, and yet travel and small businesses are being penalized and forced to take the brunt of it,” says Penney. Ocean Phi Long Le, a Toronto-based travel agent with Bodad Travel, is also seeing the effects of omicron and the uncertainties surrounding it. In recent months, he saw a steady stream of new business come in, with clients also booking travel insurance with suppliers. This past month, however, he’s seen 90% of those new bookings being cancelled, forcing clients to claim their insurance. “With the advisory back in place, I’m afraid I will continue to struggle. New sales would be minimal and I’d have to start promoting travel in 2023,” says Phi Long Le. “I’m feeling defeated. New sales are made and then cancelled in a blink of an eye. All the hard work to earn a sale, only to watch it get cancelled. Many hours are spent cancelling bookings, which we don’t get paid for if you’re self-employed.”
“I’M JUST TRYING TO KEEP MY EMOTIONS OUT OF IT”
While Penney and Phi Long Le are reporting a slew of cancellations, other agents tell Travelweek that clients are taking a wait-and-see approach. Tony Santelli, co-founder of Funtastique Travel in Laval, QC, says that he’s only seeing inquiries from clients at this point about whether they can change travel dates if need be and December 16, 2021 | TRAVELWEEK | 3
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Criticism mounts for new travel restrictions in the wake of omicron
what penalties would be involved if they do. However, he’s bracing for the eventual fallout, both in the short- and long-term. “The advisory would ruin the 2022 winter season and may negatively affect the 2022 summer season,” he says. Gary Rams, a veteran travel agent associated with Crowfoot Travel Solutions in Calgary, AB, says that his clients are also holding off on cancelling their travel plans until they know for sure how new restrictions will pan out, particularly as they relate to flights. The other issue, he says, will be travel insurance. With a blanket advisory against all non-essential travel, it will be much more difficult to purchase adequate travel insurance. But despite all this, Rams says he remains optimistic. “Overall, I’m still positive that improvements will be made over the next few months and down the road. I do have my moments, but so do hospital workers and other services. Sometimes I’m selfish and sometimes I understand the big picture. I’m just trying to keep my emotions out of it and deal with what I can do,” says Rams. Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca
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“MY CLIENTS ARE DONE WITH COVID” Victoria, B.C.-based Rhonda Parker, President of Destinations By Design, a Cruise CEO-affiliated company, has not seen many cancellations as of yet due to concerns over omicron or the travel advisory. In fact, she tells Travelweek that her clients are “done” with COVID and being told not to travel, and are still booking and looking to travel in the near future. “They’re taking all the precautions, wearing masks, disinfecting, getting vaccinated and boostered,” she says. “This variant is more active, yes, but is more like the common cold or flu. They’re losing trust in the direction that the government is going.” With the situation changing almost daily, Parker says she’s staying on top of new restrictions and requirements and advising her clients so that they can make the decision for themselves to travel. “I am here to support them and help them weave their way through the weeds of it all,” she says. “Yes, I’m feeling frustrated. However, compared to how things were earlier this past year, we are in a better place with increased knowledge and vaccinations.”
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TORONTO — The World Tourism Organization (UNWTO) of the United Nations is calling out new blanket restrictions on travel, put in place by some governments in an effort to minimize the impact of the omicron variant. Canada’s omicron watch list now stands at 10 countries, first announced last month. At the 24th UNWTO General Assembly, which took place Nov. 30Dec. 3 in Madrid, countries from all global regions expressed their solidarity with southern African states, calling for the immediate lifting of travel bans imposed on specific countries and for freedom of international travel to be upheld. “In light of recent developments, UNWTO has once again reminded countries that the imposition of blanket restrictions on travel is discriminatory, ineffective and contrary to WHO recommendations. Blanket restrictions may also stigmatize countries or whole regions,” says the organization. During the UNWTO General Assembly, Member States and partners echoed WHO’s advice that travel restrictions should only be imposed as a very last resort in response to changing circumstances. “Furthermore, it was stressed that if restrictions are introduced, they must be proportionate, transparent, and scientifically based. They must also only be introduced with a full appreciation of what halting international travel would mean for the most vulnerable, including those developing countries and individuals who depend on tourism for their economies and livelihoods,” said the UNWTO.
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Manulife is hiring! Internal Business Development Manager position available (Eastern Canada) Do you like working from home? Are you looking for a supportive and collaborative workplace with excellent benefits, great teams and inspiring leaders? Job Description: An Internal Business Development Manager is responsible for the management, growth and development of the overall sales for their assigned territory. The role is focused on training and educating travel agents who sell Manulife Travel Insurance products. The objective is to enhance the sales skills of our customer, while remaining professional, flexible, creative and service-oriented. The successful candidate works with multiple clients and products, while successfully supporting our growing travel insurance business. Must have the ability to analyze training needs, deliver, and evaluate large and varied training sessions and initiatives, both technical and non-technical and to work with Travel Agency owners on business growth. Job Requirements: • 3–5 years of proven knowledge and experience working with Travel Insurance products • Solid training and development skills, to seek out problems in a complex environment • Ability to handle multiple competing tasks with prioritization • Public speaking and presentation skills, analysis, design, and evaluation skills • Ability to travel as necessary attending industry functions and offsite training • Proven aptitude and success with large group training initiatives, 2+ years’ experience required • Knowledge of adult learning principles
To apply or learn more, go to Manulife.com/careers (click on Work with us)
Manulife is hiring! Protection Solutions Insurance Advisor Job Description: Remote Work Option – we are looking for the best candidates regardless of your location within Canada. If you have reliable internet and a work environment conducive to the role there is an opportunity to join ourTeam! As a Protection Solutions Insurance Advisor, you are responsible for selling Health, Dental, Life and Travel Insurance by handling inbound sales calls, as well as some outbound calls directly from internal lead generation and providing information in a professional, effective manner to our clients. We have customers waiting to speak with you and we generate the leads! This is a unique opportunity for those with the right skills to obtain an LLQP license, should you not already have this requirement. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees. Job Requirements: • Responsible for handling inbound calls and initiating some warm outbound prospect sales calls for travel and health & dental insurance • Providing advice, needs analysis, and completing sales applications • Accurately recording prospect feedback in an online system • Meeting sales and quality measures on a monthly, quarterly, and annual basis • Regularly communicating with prospects and clients both orally and in writing • Supporting various marketing/sponsor campaigns • Escalating issues, concerns, and trends to the Manager – Direct Sales
To apply or learn more, go to Manulife.com/careers (click on Work with us)
December 16, 2021 | TRAVELWEEK | 5
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Canada Jetlines wants to work with travel agents, says CCO Duncan Bureau By Kathryn Folliott TORONTO — The executive team at Canada Jetlines isn’t daunted by the pandemic and its impact on travel and the airline industry. In fact, the pandemic is not an obstacle, but an opportunity, says Canada Jetlines CEO Eddy Doyle. Briefing the media on Dec. 9 in a virtual presentation with the airline’s executive team, Doyle said Canada Jetlines “can take advantage of competitors who have been financially weakened by the pandemic. We also have the benefit of starting with a clean slate … without debts and vouchers accumulated by established airlines.” The start-up carrier is also finding many highly trained airline employees who are looking for work, he added. Crew training is set to start in early 2022. As reported last month, the airline and its wholesale arm, Jetlines Vacations, will market and sell seats on GlobalX public charter flights, on GlobalX aircraft, between Toronto and Miami. The flights will operate for six weeks, March 4-April 17, 2022 and tickets are expected to go on sale before the end of December 2021. The six-week run will help Canada Jetlines dip into the market, says Doyle. Currently the airline is awaiting the green light from the Canadian Transportation Agency for its own operations, which will then review the company’s proof of adequate funding submission. Canada Jetlines has been trying to get off the ground in one form or other for the past several years, but with different executive teams. The executive team in place now - including Doyle as CEO, and another industry veteran, Duncan Bureau, as Chief Commercial Officer - looks to have momentum. Whether or not the Canadian market needs yet another airline - or can absorb even more capacity - coming out of the uncertainty of a pandemic remains to be seen. So far the company’s ramp-up plan appears to be measured, with one aircraft scheduled for delivery in March 2022, three more in July 2022, another seven in June 2023, 12 in June 2024 and 15 in June 2025. All of the aircraft will be A320s, with all economy class seating, with extra 6 | TRAVELWEEK | December 16, 2021
Clockwise from top left: Canada Jetlines’ Chief Commercial Officer Duncan Bureau; CEO Eddy Doyle with CFO Barbara Syrek; Grant Howard, President, The Howard Group; and Chairman of the Canada Jetlines board, Ryan Goepel
comfort seats available at a premium. The pandemic “provided a rare opportunity to cut some incredible deals” on aircraft, says the company.
In 2023, the goal is growth out of Toronto and direct flights to the Caribbean from Atlantic Canada. By 2024 the airline wants to enter the Western Canadian market. TRAVEL AGENTS ARE A PRIORITY As outlined by Doyle on Dec. 9, Canada Jetlines is aiming to operate its first revenue flight in Q2 2022, and wants to introduce flights from Toronto to the U.S., Mexico, Caribbean and Canadian destinations throughout 2022. In 2023, the goal is growth out of Toronto and new direct flights to the Caribbean from Atlantic Canada. By 2024 the airline wants to enter the Western Canadian market, and continue to expand through 2025 with more U.S. and Caribbean destinations from gateways across Canada. And it wants to do it all with the help
of travel agents. As the former president of Air Canada Rouge, and with years of airline industry experience, Canada Jetlines’ CCO Duncan Bureau knows the strength behind the travel agent distribution channel. Maybe that’s why ‘traditional travel agencies’ were at the top of Canada Jetlines’ distribution channel list in the presentation. Bricks-and-mortar travel agencies were followed by TMCs, the airline’s own online booking engine and call centre, OTAs, tour operators and consolidators. “We want to be on as many shelves as possible,” says Bureau. “Whatever the preferred way is that the consumer wants to look and book, we will be there.” He added that Canada Jetlines is currently in talks with a number of retail travel groups, with agreements pending. “We are actively working with strategic partners,” he said. In October 2021 Canada Jetlines announced its partnership with Softvoyage. The tech provider will give Jetlines’ customers access to hotels, attractions, air packages and other ancillary travel services. It will also provide the airline with distribution via the group’s network, both on a B2B and B2C basis. As Bureau notes, Softvoyage’s SIREV is used by more than 90% of Canada’s travel advisors.
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Contact MPs now to help expedite passing of Bill C-2: ACTA
OVERCAPACITY CONCERNS There’s no shortage of airlines in the Canadian market, and overcapacity has been a chronic problem some years, especially to winter sun destinations. And Canada Jetlines isn’t the only carrier with growth and expansion plans. Flair Airlines is on an expansion tear, with added service to the U.S. and Mexico. Porter Airlines is planning to add up to 80 new jet aircraft to its fleet, opening up destinations in Western Canada and the U.S. West Coast from new gateways including Toronto’s Pearson Airport, plus potentially sun spots in Mexico and the Caribbean as well. And just last month, another upstart - Lynx Air - entered the fray. Meanwhile Air Canada and Air Canada Rouge, and WestJet and Swoop, plus Sunwing and Transat, have in most cases decades in this market. Canadian travellers - and the travel
industry - have seen start-up airlines come and go. And while the pent-up demand coming out of the pandemic is undeniable, the uncertainty and the glut of capacity are two big unknowns. Bureau says Canada Jetlines’ objective is to be the preferred Canadian leisure airline. And it wants to be a sustainable and profitable airline and tour operator. Asked if Canada Jetlines will compete with Flair Airlines and its “crazy prices”, Bureau said: “We’re not a low-cost carrier, and we’re not an ultra low-cost carrier. We will price our product competitively in the marketplace. We all know it doesn’t cost $29 to fly an aircraft from Toronto to Vancouver. We will not be leading the race to the bottom. We’re going to walk before we run.” He added that Canada Jetlines will be working with tour operators. “We believe the right way to launch an airline is as a charter operation.”
TORONTO — There’s a chance Bill C-2 and its financial support for hardest-hit sectors may not pass before the holiday break, and that has ACTA sounding the alarm bell. Travel agencies who have been without financial support since October, when the government’s main COVID-19 financial aid programs wound down, could be facing bankruptcy if Bill C-2 is not passed in the coming days, says ACTA President, Wendy Paradis. “We implore this government not to go on their holiday break without passing this bill,” says Paradis. “The government has brought in new travel restrictions and testing requirements that have dampened Canadians’ enthusiasm for travel and it is imperative that they support travel agencies through this. This bill is the only lifeline open to travel agencies right now,” said Paradis in a statement issued Dec. 14. If Bill C-2 is not passed before the lengthy government holiday break, many travel agencies will not survive, she added. ACTA has also alerted the government and the industry that independent agents are not covered by Bill C-2. Bill C-2, which introduces the Tourism and Hospitality Recovery Program, is currently before the House of Commons. It would provide up to 75% wage and rent support to businesses with revenue losses of over 40%. The Finance Committee is currently reviewing the bill. The House of Commons closes out the year on Dec. 17 and won’t reconvene until Jan. 31, 2022, notes Paradis. “So ACTA is urging all Members of Parliament to pass this bill before Friday. Travel agencies simply cannot wait until February at the earliest for assistance.” ACTA is joining the Coalition of Hardest-Hit Businesses in a call to action for travel agencies to write to their MPs now, urging them to pass Bill C-2 without delay. The link to that template is hac-business-en.csaeconnect.net. December 16, 2021 | TRAVELWEEK | 7
WORLD NEWS Nisbet Plantation Beach
AVIATION IATA is calling on governments to follow the WHO’s advice and immediately rescind travel bans that were introduced in response to the omicron variant. IATA’s Director General, Willie Walsh says that public health organizations, including the WHO, have advised against travel curbs to contain the spread of omicron: “Blanket travel bans will not prevent the international spread, and they place a heavy burden on lives and livelihoods.” Earlier this month, UNWTO spoke out against travel bans. Here in Canada, travellers dealing with Canada’s new quarantine rule for arrivals via Canada’s 10 omicron watch-list countries are reporting a dire lack of communication and delays in quarantine release sign-off.
DESTINATIONS The island of Nevis has eliminated the quarantine period for fully vaccinated travellers. As of Dec. 11, fully vaccinated travellers are no longer required to quarantine upon entry with proof of a negative RT-PCR test taken within 72 hours of arrival. Properties currently open include Four Seasons Resort Nevis, Montpelier Plantation Inn, Paradise Beach Nevis, Golden Rock Inn, Oualie Beach Resort and The Hermitage Inn. There’s good news for cruise passengers, too, as they no longer need to tour the island in a ‘bubble’ and are permitted to sightsee without restriction. All travellers are still required to complete the travel form at knatravelform. kn before arrival and upload their vaccination card. Children ages 11 and under will be covered under their parent’s vaccination status; ages 12-18 are who not vaccinated will be required to vacation in place upon arrival and be tested within 24 hours. Anguilla has new protocols for day trippers and passengers on one-day cruise excursions to the island. The new protocols do not require these visitors to make an application for entry permission on the visitor portal. However, they must be fully vaccinated and provide proof of vaccination to the fixedbased operations agent/ship or aircraft carrier and officials upon arrival in Anguilla. Fully vaccinated means that visitors have received the last dose (in a 2-dose vaccine) or the only dose in a 1-dose vaccine 21 days prior to arrival on Anguilla. They must also provide evidence of a negative COVID-19 test from a nasopharyngeal swab taken two days prior to their arrival date. Self-administered and antibody tests will not be accepted. Accepted vaccines include Pfizer, Moderna, AstraZeneca, Johnson & Johnson, Sinopharm, Sinovac (CoronaVac) and Covaxin. France has announced new entry requirements for nonEuropean people, effective immediately. As of Dec. 4, all persons aged 12 years and older who travel to France are required to carry: proof of full course of vaccination; RTPCR or antigenic test that detects SARS-CoV-2, performed less than 48 hours before the departure of the first flight in case of connecting flights; Sworn declaration, which can be downloaded from the Interior Ministry’s website stating that they have no symptoms of COVID-19 infection and have not been in contact with a confirmed case of COVID-19 in the 14 days prior to their journey. 8 | TRAVELWEEK | December 16, 2021
CRUISE LINES UnCruise Adventures has commenced operations in Hawaii over the U.S. Thanksgiving holiday, becoming the sole smallship company currently operating overnight inter-island adventures. The 36-guest Safari Explorer kicked off its winter season with an in-depth cultural immersion in Halawa Valley on the island of Molokai. Although recent widespread cruise line cancellations proved to be a major setback for largeship cruise lines, UnCruise Adventures does not fall into the large cruise ship ranks, and has received permission to operate in ports and parks in Hawaii. It worked with the Hawaii Department of Health to gain approval of its 100% full vaccination and testing requirements for all guests and crew. UnCruise is now celebrating 12 years in Hawaii with its 7-night Hawaiian Seascape adventures from Molokai to the Kona Coast and reverse.
CRUISING According to new research from Expedia Group and Environics Analytics, there has been more than a 20% month-on-month increase in demand in Canadian cruise searches for travel in Q4 2021 and Q1 2022. Additional research by Environics Analytics measured a sample of approximately 3,000 post-pandemic ‘early adopters,’ defined as having booked trips after March 1, 2021 that depart between July 1, 2021 and March 31, 2022. Findings revealed that there was a higher percentage of total Canadian passengers ages 3049 (29%) cruising in Q4 2021 compared to the U.S. (22%) for the same time period. Search data for Canada also showed that the Caribbean (40%), the Bahamas (5%), Mexico (5%), and Europe (5%) accounted for nearly 75% of all Canadian searches.
NEWS
Restricting travel not the answer, say ACTA and global agency groups TORONTO — ACTA has joined travel agency associations from around the world in the call for governments to fast-track the lifting of travel bans. ACTA was one of half a dozen organizations behind a statement issued on Dec. 13 outlining the gravity of the situation facing the global travel industry, already devastated by close to two years of on-again, off-again travel restrictions. The organizations collectively represent hundreds of thousands of people who work at travel agencies and related businesses around the world. “Given their clear and devastating impact on the global economy, travel restrictions and outright bans cause severe economic harm. The ability to travel safely continues to be a fundamental marker for our success over this virus. Restricting access to travel only perpetuates the economic impact and postpones global recovery in terms of travel and multiple other economic drivers around the globe,” says the group. “ASTA, ASATA, ACTA, CHTA, ECTAA and WTAAA call on government leaders around the world to provide dedicated financial support for travel reliant businesses and to lift travel bans as quickly as possible. Loosening restrictions on fully-vaccinated travellers for entry into the U.S. and other markets should continue to be a top priority, but more needs to be done to ensure that travel-reliant businesses have access to immediate relief when government action is the direct cause of economic hardship.” When elected officials make public policy decisions in the interest of public health, those governments have an obligation to provide financial resources to those industries and individuals most affected by their decisions, they add. Tourism represents one in every 10 jobs globally. “Recent and more stringent border closures have severely impacted already-complex international travel. We collectively call on global government leaders to follow the best available science when determining border measures, including testing and prohi-
bitions. “Many countries follow strong biosecurity protocols, including masking, social distancing, and vaccination requirements. The addition of new border measures has significant economic impacts on travel and tourism businesses that may not add additional community protection. It is critical that government policy is guided by science, not political pressure or the desire to be seen as “doing something” since these measures have significant, sometimes irreversible impact on businesses and jobs. “We implore governments to take responsibility for their actions by sustaining travel reliant businesses until such time as they lift restrictions and normal travel patterns re-emerge. Thus far, government responses to this economic factor have been uneven at best.”
Air Transat resumes Colombia flights MONTREAL — Air Transat has resumed service to Colombia after several months of forced suspension due to COVID-19. The airline celebrated its first flight from Montreal to Cartagena on Dec. 13. Direct flights from Toronto are set to resume this Friday, Dec. 17. At the height of the season, three direct flights per week will be offered from Montreal, and one from Toronto. For more details of Air Transat’s complete flight schedule go to Agent Direct.
RIU is coming to Chicago with new 350-room urban hotel CHICAGO — RIU Hotels & Resorts has set its sights on Chicago as its next big destination. After purchasing a plot of land in Streeterville, the city’s commercial and cultural centre, the company has announced a new-build skyscraper for its line of Riu Plaza urban hotels. Upon completion, it will house a four-star hotel with 28 floors and more than 350 rooms. Construc-tion is set to begin in spring 2022 and is expected to continue for another two years. “We have been working to make this opportunity a reality for several years. It’s a dream loca-tion for any investor, right in the heart of the city,” says Luis Riu, CEO of RIU Hotels & Resorts. “Chicago is a great tourist destination that complements and enhances our range of urban ho-tels and strengthens RIU’s commitment to the United States, where we are about to open our fourth hotel, the Riu Plaza Manhattan Times Square.” The future Riu Plaza hotel will be located at 150 East Ontario Street in the Streeterville neigh-bourhood, close to Navy Pier. It will offer a range of services that caters to business and leisure guests including breakfast and a standout Sky Bar on the 26th floor. In the next few years, the Riu Plaza brand will also debut new properties in Canada and the United Kingdom. The newly-built Riu Plaza Toronto hotel will feature 350 rooms, meeting rooms, a gym, bar and restaurant, while another Riu in London, which has already begun con-struction next to Victoria Station, will open in 2023 with 435 rooms.
Rendering of the future Hotel Riu Plaza in Chicago
December 16, 2021 | TRAVELWEEK | 9
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TTI acquires MeritBiz from H.I.S-Merit Travel Group
Positive trajectory with Transat’s Q4 results MONTREAL — Transat’s year-over-year revenue is up and the company said it is seeing “encouraging signs” for the months ahead, despite the emergence of the omicron variant. Transat posted its Q4 2021 results on Dec. 9. The company lost $121 million in Q4, however that’s an improvement compared to the $238 million loss in last year’s Q4. Revenue totalled $62.8 million, up from $28.4 million in Q4 2020. Says Transat President and CEO, Annick Guérard: “Since we resumed operations on July 30, business has been growing steadily. We met and exceeded our targets for resumption of operations in the last quarter and reduced our use of cash. The winter season that is now beginning will see the continuation of our return to more significant volumes. While we remain cautious given the evolving variants, we remain optimistic that we're on track to returning to normal.” In the meantime, the company is continuing its transformation, says Guérard. Transat’s extensive streamlining of its fleet has been in the works for the past several years. And Transat’s just-signed codeshare agreement with WestJet, announced this quarter, “is the first step forward in our alliance strategy, with further advances to follow in the coming months.” Guérard also highlighted Transat’s plans for winter 2021-2022: "For the winter, we plan to operate from eight 10 | TRAVELWEEK | December 16, 2021
Canadian airports to eight destinations in Europe, 22 in the South and five in the United States, including Miami and Fort Myers, where we'll be flying for the first time. To do that, we will be deploying capacity that will grow from 50% to 75% of pre-pandemic capacity over the winter. We will then build volume further for the summer season, which will include two new routes to Europe and two new destinations in the United States.” Here’s a look at more key points from Transat’s Q4 2021 results … • As at Oct. 31, 2021, Transat’s cash and cash equivalents amounted to $433.2 million, compared with $426.4 million on the same date in 2020 • Deposits from customers for future travel amounted to $292.2 million, compared with $608.9 million as at Oct. 31, 2020, a decrease of $316.7 million. The change was due to refunds of travel credits made during the summer of 2021. • Transat says it received refund requests from COVID-impacted passengers for about $460 million and made refunds for approximately 99% of amounts claimed as of late November 2021. • Average capacity for winter 2022 is 60% of 2019 capacity, increasing from 50% to 75% over the course of the season. On the sun destinations program, Transat's capacity in 2022 represents 55% of 2019 capacity. On the transatlantic program Transat's capacity represents 65% of 2019 capacity. In addition, Transat is increasing its presence in the cross-border market with capacity growth of 45% compared to 2019 winter season capacity.
TORONTO — TTI has purchased MeritBiz from H.I.S-Merit Travel Group. MeritBiz is the corporate travel management division of H.I.S-Merit Travel Group. TTI is a Canadian-owned and operated travel management company (TMC). TTI is also the exclusive affiliate of BCD in Canada, a global TMC with offices in over 109 countries and more than $34 billion in sales. The announcement was made Dec. 8 by Rocky Racco, CEO of TTI Travel and Frank DeMarinis, CEO, H.I.S-Merit Travel Group and H.I.S-Red Label Vacations Inc. “For over a quarter of a century, MeritBiz has built a well-earned reputation of providing leading travel management services to professional enterprises. In addition to the personalized service to which their clients and travelers have become familiarized, soon, there will be new benefits that come with being part of the TTI Travel Community,” said Racco. “This acquisition comes at a challenging time for the industry and the amazing people at TTI and MeritBiz as we continue to operate in an uncertain environment,” Racco added. “We have worked hard to protect our business and people throughout this period, but as we address short-term challenges, we must continue to invest for the future and deliver on our longterm strategy. I believe this acquisition will enhance the collective value and service we offer clients, suppliers, and partners and create real growth opportunities. This is a great opportunity for TTI as we move into 2022 to increase our support for our customers around the world as the market returns to preCovid-19 levels. This also allows us to expand and diversify our business in this new normal environment.” Frank DeMarinis, CEO of H.I.S-Red Label Vacations Inc., said: “MeritBiz has always been a service-based business that flawlessly executed its deliverables for over 30 years. TTI Travel's caliber and proven track record in corporate travel solutions made it clear that they would be the right fit to continue servicing MeritBiz clients and travelers. With a solid understanding of our products and market, we're confident TTI Travel has the proper operational skills to deliver continued growth and great success for MeritBiz.”
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Sunwing gives the gift of travel with Sunwing Gift Cards TORONTO — It will be a very merry holiday season indeed with newly launched Sunwing Gift Cards. Available now, the digital gift cards can be purchased online at sunwing. ca in denominations ranging from $50 to $2,500. Gift cards can be easily redeemed online, with travel agents or through the Sunwing Sales Centre, and can be used towards the purchase of any Sunwing product including vacation packages, flights, room upgrades, excursions, private transfers and more. The launch of Sunwing Gift Cards comes on the heels of Sunwing’s new survey, which found that 71% of Canadians are interested in receiving the gift of an experience this holiday season. Survey results also found that 80% of Canadians are interested in receiving a gift card, and 59% are receptive to a gift card that can be used towards an all-inclusive vacation.
Additional findings include: • 76% of Canadians with a household income of $100,000 or more are interested in receiving the gift of an experience, followed by those earning between $50,000 and $100,000 (70%) and those earning under $50,000 (66%), respectively • Adults aged 18-34 are most eager to receive a gift card, with 83% of respondents in this age group saying they would be interested in a gift card this holiday season, followed closely by 81% of respondents aged 35-54 and 77% of Canadians 55 years of age and older • Quebec tops the list of provinces with the highest percentage of respondents who are very interested in receiving a gift card for the holidays at 50%, followed by Manitoba at 46% The survey was conducted by Sunwing among members of the Angus Reid Forum between Nov. 30-Dec. 1 2021, with a nationally representative sample of 1,511 Canadians, in both English and French. “Sunwing Gift Cards are the perfect present for everyone on your gift
list this year,” commented Samantha Taylor, Chief Marketing Officer at Sunwing Travel Group. “More Canadians are dreaming of a tropical getaway, and our newly launched gift cards are an excellent option since they can be used towards a vacation from start to finish, including flights, hotels and excursions. Our research shows that an overwhelming percentage of Canadians are eager to receive a gift card this festive season, with nearly threefifths keen to receive a gift card for an all-inclusive vacation. Plus, Sunwing Gift Cards don’t expire so they can be redeemed whenever customers are ready and able to travel.” Gift card recipients can choose from a range of vacation packages for every travel style, whether they’re planning a family vacation, a getaway with friends, or a romantic adults-only retreat. Plus, customers can change their plans anytime with no fees and travel with confidence thanks to complimentary COVID-19 medical coverage included on most all-inclusive packages booked between Sept. 27, 2021 and Jan. 17, 2022, for travel between Nov. 1, 2021 and April 30, 2022. SPACE SHUTTLE ATLANTIS®
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NEWS nation/expiration of a registrant, all fees* owing to TICO, up to the date of the termination / expiration, under the Act or Regulation must have been paid in full; 3. The person applying for reinstatement must not have been charged with an offence and a CPIC check will be required; 4. If the former registrant has been employed, or contracted, by a TICO registrant, he/she must not have been terminated for reasons associated with the lack of honesty and integrity detrimental to the travelling public, in the view of the registrar, and 5. All other requirements for registration and renewal are met.
TICO making it easier for former registrants to be reinstated TORONTO — TICO has updated its Registrant Reinstatement Policy to encourage registrants to consider reinstatement without additional fees. Noting the financial difficulties brought on by the pandemic, TICO says that some registrants were forced to either voluntarily terminate or allow their registration to expire. With the updated policy, which went into effect on Dec. 6, 2021, former registrants may be reinstated and the new application fee will be waived. The policy will be available up to March 31, 2023, for any former TICO registrant that voluntarily terminated their registration or allowed their registration to expire from April 1, 2020, onwards. According to an official statement, TICO believes this policy will be of benefit to certain individuals and/or former registrants who have chosen to voluntarily terminate their TICO registration or allow their registration to expire or leave the industry altogether during the pandemic but have the desire to re-engage and sell travel services as an Ontario registrant. Here is the policy in full: Part IV of the Travel Industry Act (Act) provides the overall requirements for a new registration and annual renewal, including when the registrar may refuse, revoke, or suspend a registration. Further, Ontario Regulation 26/05 (Regulation), Part II, provides the requirements for a new application, in12 | TRAVELWEEK | December 16, 2021
cluding forms and fees. Recognizing the delivery of travel services to consumers has evolved with the advancement of new business models, and the impact of the global pandemic on the travel industry, TICO wishes to ensure that the marketplace remains vibrant and that purchasing options for consumers remains robust.
Noting the financial difficulties brought on by the pandemic, some registrants were forced to either voluntarily terminate or allow their registration to expire. With this goal, TICO wishes to clarify its policy with respect to a former registrant that wishes to reinstate their registration after voluntarily terminating their registration with TICO or allowing their registration to expire. There are numerous reasons that a former registrant may wish to reinstate their registration. TICO will approve a reinstatement of any former registrant under the following conditions: 1. At the date of the voluntary termination / expiration of a registrant, there must not have been any unresolved compliance issues, claims against the Compensation Fund and/or other outstanding financial compliance requirements; 2. At the date of the voluntary termi-
If all the above conditions have been achieved, the former registrant may be reinstated and the new application fee will be waived. A security deposit will not be required if the former registrant had filed two consecutive annual financial statements or verification statements with TICO, and the Registrar has no concerns with compliance to the legislation. All reasonable efforts will be undertaken to re-issue the same registration number as previously used.
TAP Air Portugal now allowing reservations without fees NEW YORK — TAP Air Portugal has introduced enhanced flexibility for passengers, allowing them to now change bookings on all fares, including Discount. Passengers can now change the date, destination or leave the ticket open, without fees, on travel booked until Feb. 28, 2022. There is no change fee and no limit on changes (fare differences may apply). Tickets must comply with the mentioned rules and must be reissued by Feb. 28, 2022. The flight reservation must also be cancelled before the original flight date. The flexibility will not be valid in cases where there has already been a no-show for the flight. For tickets issued by Nov. 30 but with travel between Nov. 28 and Jan. 15, 2022, the booking flexibility is also valid.
The booking change flexibility is then valid for all TAP fares, including Discount. The new travel dates must meet the ticket’s validity date is valid only for TAP fares. It is also valid for tickets issued under the TAP Corporate and TAP Miles&Go programs. Changes made through channels other than the official TAP website and app may have associated fees or costs. TAP resumed operations from all nine of its North American gateway cities, including Toronto and Montreal, earlier this year. Daily flights currently run to Lisbon from Toronto, while Lisbon-Montreal runs 4x/week.
Cusco, Peru
G Adventures teams Swoop launches up with Hostelworld three new sun routes for new Roamies trips from Toronto TORONTO — G Adventures is teamTORONTO — Swoop is on cloud nine following the launch of three new inaugural flights from Toronto this week. Departing from Toronto Pearson International Airport on Dec. 4 was new nonstop service to Los Cabos, Mexico, while nonstop flights to Punta Cana departed on Dec. 5. On Dec. 8, the ultra-low-cost carrier launched new nonstop service from Toronto to Kingston, Jamaica.
“While travel restrictions continue to evolve, our travellers require and appreciate clarity and guidance on their upcoming travel plans.” “The launch of these three new routes demonstrates that Swoop’s accessible and affordable fares have caught on in Toronto and highlights the demand we are seeing for ultra-low fare travel across Canada,” said Bert van der Stege, Head of Commercial and Finance, Swoop. “We know Canadians are long overdue for a warm vacation or reunion with family and friends, and while government-imposed travel restrictions continue to evolve, our travellers require and appreciate clarity and guidance on their upcoming travel plans,” he added.
ing up with Hostelworld to offer a new style of travel to 18 to 35-year-olds. Called ‘Roamies’, the small-group tours are available in 15 countries, with accommodation in hostels, more than 50 in all. There are 38 tours in the Roamies program and departures start in May 2022. Group size is 16-24 travellers. Countries visited include Albania, Austria, Cambodia, Costa Rica, Croatia, Czech Republic, Germany, Greece, Italy, Mexico, Montenegro, the Netherlands, Peru, Thailand and Vietnam. Sample itineraries for Roamies programs include ‘Gotta-See Europe: Germany, Austria & Italy - Amsterdam to Rome’ (17 days, from $3,849 per person); ‘The Peruvian Coast: Seafood, Sandboarding & Dune Buggies’ (5 days, from $749 per person); and ‘South East Asia Trifecta: Vietnam, Cambodia and Bangkok ‘(11 days, from $1,229 per person). Hostels have generally been a no-go when it comes to travel agent commission, but the Roamies program changes that. In a Zoom announcement on Dec. 8 about the new partnership, G Adventures founder Bruce Poon Tip said hostels have come a long way. Most people think of rooms filled with bunk beds, but these days there are “swim-up bars and rooftop terraces”, said Poon Tip. Plus, hostels are at the heart of the tourism eco-system, with a sense of community that matches exactly the G Adventures ethos. “They’re places to start an adventure, and hang out with
(Credit: G Adventures)
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like-minded people,” he said. The mindset of the traveller has changed during the pandemic, according to G Adventures’ stats. More young travellers are embracing the ‘digital nomad’ lifestyle, combining travel with work on the road. In December 2020 some 19% of respondents to a G Adventures survey said they looked forward to combining travel and work on their trips. Now, more than a year and a half into the pandemic, that number had climbed to 37% in a more recent survey. Hostels offer connections, not just for tech and WiFi, but for solo travellers too, says Poon Tip. Many of G Adventures’ travellers are looking for camaraderie, and also security. Twothirds of G Adventures’ clients are solo travellers, and two-thirds are women. “These Roamies trips capture the free spirit of adventure, with the security of a group, but also take away the label of a ‘tour’. They just bring people together. So we're pretty excited about it.” Hostelworld Group CEO Gary Morrison was also on the Zoom call for the announcement. “I’ve been a big fan of Bruce Poon Tip for years,” said Morrison, adding that the partnership with G Adventures offers an opportunity to create a new type of backpacking adventure for young travellers. “We truly admire G Adventures’ ability to create tailored group tours that put meeting new people and supporting local communities as the focal point, something our customers are extremely passionate about.” Hostelworld has more than 17,000 properties on its platform, he added. Roamies tours will be sold by both G Adventures and Hostelworld, as well as through travel advisors. For details see gadventures.com/ roamies. December 16, 2021 | TRAVELWEEK | 13
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L-R: Gonzalo del Peón, Group President of AMResorts Americas & Global Commercial; Alejandro Reynal, CEO and President of Apple Leisure Group; Mark Hoplamazian, President and CEO of Hyatt; Kevin Wojciechowski, Senior Vice President, Sales and Distribution of AMResorts
AMResorts honours top travel agents at ‘Amazing Agents Celebration’ NEWTON SQUARE, PA — The best of the best was honoured earlier this month at AMResorts’ second annual Amazing Agents Celebration in Cancun, Mexico. Held at AMR Collection’s Dreams Vista Cancun Golf & Spa Resort from Dec. 1-3, the three-day gathering honoured approximately 90 top-performing agents and travel agent leadership from Canada and the United States. Highlights included a welcome reception, executive panel, resort activities, outdoor excursions and a gala to close out the celebration. Agents were also treated to complimentary travel and accommodations for themselves and a
guest as well as a sneak peek at the new Breathless Cancun Soul Resort & Spa. Safety measures were implemented during the in-person event, including AMR Collection’s CleanComplete Verification protocols. Kevin Wojciechowski, Senior Vice President, Sales and Distribution of AMResorts, said that the travel agents honoured at this year’s event represent the best in the industry. “Because of their expertise and leadership, the guests they serve enjoy seamless travel experiences at the finest resorts in Mexico and beyond. Whether guests are looking for an adventurous escape with a group or a romantic getaway, skilled travel agents have the resources and insight to present unmatched experiences,” he said. Through the duration of the event, AMR Collection rewarded agents with 3.5 million points in giveaways. Agents
Goway’s new Account Manager is industry veteran Ian Smyth Goway has appointed Ian Smyth as Account Manager in Canada. Smyth was most recently NCL’s Business Development Director. His 20+ years of travel industry experience also includes positions with Fun Sun Vacations, WestJet, and WestJet Vacations. Smyth says he has long admired Goway as a leader in the travel industry, “for their exceptional reputation amongst the travel agent community and excellence in guest experience.” He added: “I’m extremely grateful to be a part of the Goway team and look forward to working with my many friends and associates in the industry as we prepare for the rebound in travel in the year ahead.”
were also gifted a three-night stay in 2022 at the all-new Secrets Moxché Playa Del Carmen, opening in February. The gala concluded with a surprise award presentation recognizing six agents who, through their exceptional work, had a positive impact in the industry. Attendees earned their place at this year’s celebration based on the number of room nights registered with AMRewards from January 2019 through Jun 30, 2021. In 2022, agents will have the opportunity to be selected to attend the 2022 Amazing Agents Celebration based on their room nights registered from July 1, 2021 through June 30, 2022. For more information on how to qualify for the 2022 Amazing Agent Celebration go to www.AMRewards.com.
TL Network Canada’s in-person Fall Regionals a big success TORONTO — TL Network Canada’s recent in-person Canadian Fall Regional Conferences in Toronto, Vancouver and Edmonton brought out more than 355 travel agents and some 82 supplier partners. This year’s PEAK theme emphasized TL Network’s tools and training, available to agents to help grow their business and continue their quest to ‘PEAK’: ‘Programs, Education, Advisors and Knowledge.’ The Fall Regional Conferences also facilitated networking opportunities, with supplier partner roundtable discussions and a trade show. “Our Canadian Fall Regional Conferences provided excellent opportunities for both our owner/managers and frontline agents to connect in-person with peers, educate themselves about our top-notch agency enhancing programs and to learn how to tailor them to their own business needs,” says TL Network’s Vice President, Christine James. “Events in each city offered a memorable day of innovation, learning and networking that has proven both popular and successful, year after year, and helped agencies get the most out of their valuable TL Network membership while having fun.” Each Regional Conference featured over three hours of workshops/panels December 16, 2021 | TRAVELWEEK | 15
NEWS focusing on the technology, marketing and selling tools available to members, plus frontline agency training, and TL Network program updates. Members also met and networked with supplier partners during the trade show, which was followed by a full-course plated dinner and interactive game show experience with several grand travel prizes, courtesy of TL Network’s supplier partners. New supplier partners this year for TL Network include Hyatt Place Kelowna, in attendance at the Vancouver event. “We are thrilled to be able to work with TL Network and connect with members from the largest, most diverse sales force in North America to promote our new Hyatt Place brand and hotel in the heart of Kelowna,” said GM Cedric Younge. “The trade show was invaluable for us, and agents were so enthusiastic to learn more about the property.”
Costsaver unveils brand new tours in Australia and New Zealand TORONTO — In anticipation of increased demand for wide, open spaces, Costsaver has announced the addition of Australia and New Zealand to its 2022-2023 product lineup. Brand new itineraries are now available for booking for travel in 2022 and 2023. These include ‘Cosmopolitan Sydney and Melbourne,’ ‘Tropical Cairns and the Great Barrier Reef,’ and ‘Essence of Southern New Zealand.’ “We saw amazing growth before the pandemic, and with high demand for destinations with plenty of open spaces
showing no signs of slowing down, we believe Australia and New Zealand are a natural fit, offering unpackaged and personalized experiences for Canadian clients to get the most out of their vacations,” said Wolf Paunic, President of Trafalgar, Brendan Vacations and Costsaver Canada. “With no change fees and deposit protection for more flexibility, plus customizable opportunities, we’re confident Costsaver’s momentum will continue to push forward into 2022 and beyond,” he added. On the nine-day ‘Cosmopolitan Sydney and Melbourne,’ guests will explore the Blue Mountains National Park in Sydney, visit trendy cafes in Canberra, take part in a street art tour in Melbourne and more. While on the six-day ‘Tropical Cairns and the Great Barrier Reef,’ guests will explore Daintree Rainforest, join a local Aboriginal Guide at Cooya Beach to learn about the Traditional Custodians of the land, and visit the traditional fishing grounds of the Kuku Yalanji people. Lastly, the seven-day ‘Essence of Southern New Zealand’ starts in Christchurch where guests will explore the Garden City before making their way along Lake Pukaki to Aoraki Mount Cook National Park for a day of hiking. They’ll also spend time in the capital city of Queenstown and enjoy a day in the glacial village of Franz Josef. As part of these three itineraries, Costsaver has introduced 40 optional experiences for guests to choose from, ranging from surf lessons on Bondi Beach, to spa treatments at Te Waonui Forest Retreat in New Zealand. Past guests can receive 5% off select trips including these new Australia and New Zealand itineraries.
Aoraki/Mount Cook National Park, New Zealand
16 | TRAVELWEEK | December 16, 2021
Casa de Campo launches first-tomarket protection plan for guests LA ROMANA — Casa de Campo Resort & Villas in the Dominican Republic is going above and beyond to put guests’ minds at ease with its new ‘Safe Travels Voyager Protection Plan.’ Created in partnership with Gowrie Group and AeroMD, the first-to-market plan includes 100% trip cancellation coverage, on-island primary medical care, quarantine coverage as well as AeroMD medical evacuation services. It is available immediately for guests of the hotel. Upon booking a stay at the 7,000acre Casa de Campo, guests have the option to add this the exclusive protection plan to their reservation, which covers cancellations for any reason. Guests can also purchase protection should quarantine at the hotel become necessary, and additional room nights will be partially or fully covered based on the selected plan. Lastly, the plan provides coverage of premier medical evacuation services through AeroMD for any medical reason, COVID-19-related or not. “As many people are starting to feel more comfortable travelling again in the wake of the COVID-19 pandemic, we want to ensure that we have plenty of programs in place that let guests know their safety is our top priority,” said Jason Kycek, Senior Vice President of Sales & Marketing, Casa de Campo. “This offer was created so that our guests can have peace of mind and truly enjoy their vacations.” The Safe Travels Voyager plan covers COVID-19 the same as any other sickness. COVID-19 medical expenses may also be covered and treated the same as any other sickness. Gowrie Group has addressed all the new guidelines in place and will supply a VISA letter for clients when entering Customs. For more information contact Rick Bagnall at rickb@gowrie.com / (860) 391-7161, or Barbie Murray-Orne at barbiem@gowrie.com / (860) 399-3630.
NEWS Caroline Proulx
Quebec “is not a consolation prize” - it’s a world-class winter wonderland By Devin Kinasz TORONTO — Bonjour Quebec has a strong message heading into this second winter of the pandemic: Quebec should be considered as a first-class option for Canadians booking holidays this year, amid the continued uncertainty with COVID-19. Not only does Quebec has endless outdoor activities in the winter, it also has a high vaccination rate and no testing required for domestic flights. “Quebec is not a consolation prize. It's a first-class, world class destination, and for many years we did not invest enough in promoting Quebec domestically. We are a winter wonderland, and many of the cultural things travelling to Europe offers, we have right here!” says Caroline Proulx, Quebec’s Minister of Tourism. Quebec reopened its border with Ontario in July, and now the province represents 30% of visitors. International visitors have returned too, mostly from the U.S. and France. With the help of domestic demand, summer arrival numbers were superior to 2019, according to Proulx, who updated the industry , at a recent promotional event in Toronto. So far 2022 winter numbers are expected to track higher too, as people flock to the outdoors this winter, she adds. “We're really pushing on the winter activities, whether it's skiing at Mont Tremblant, or the brand new four-sea-
son Club Med in Charlevoix, or enjoying our 33,000 kilometres of snowmobile trails across the province with gorgeous little warm up huts along the way,” says Proulx.
“Quebec is a first-class, world class destination. We are a winter wonderland, and many of the cultural things travelling to Europe offers, we have right here!” The Quebec Winter Carnival is back (Feb. 4-13, 2022), along with Montréal en Lumière / Montreal Lights (Feb. 1727, 2022) and Igloofest (Jan. 13-Feb. 5, 2022). The iconic Quebec Winter Carnival is one of largest winter carnivals in the world, with a variety of outdoor activities that celebrate the season while showcasing the historic charm and culture of the snow-covered city. Club Med’s first North American mountain resort, Club Med Quebec Charlevoix, opened Dec. 3 with views of the St. Lawrence River and an array of family-friendly activities. Visitors can hit the slopes, indulge in the open-air spa, or take a ride down the 7.5-kilometre sledging track. “Everyone is really excited to visit Quebec this year because it’s a winter wonderland! I'm very optimistic for the winter season in Quebec, first and foremost with the high vaccination rate
that we have in this province. People feel safe visiting, and we have the passport so we can safely go with others that are vaccinated to festival events, restaurants, venues, you know, so they choose Quebec for that. And that is a great reason to come to Quebec,” explains Proulx. There are no testing requirements for Canadians flying domestically within Canada, however all air passengers are required to show proof of full vaccination. Quebec has created its own VaxiCode system to show proof of vaccination, but out-of-province visitors may enter places and participate in activities with only the two following documents: valid photo ID with an address outside of Quebec; AND a vaccine passport with QR code OR official proof of vaccination issued by their country or province. “The measures that the government is asking are just about the same in Quebec as Ontario and other parts of Canada, so it’s not that complicated. You show your passport for restaurants, festivals and events, the same as elsewhere. Everyone is wearing masks indoors, and flying inter-province there are no testing requirements, just proof of vaccination, which makes everything pretty simple,” says Proulx.
Silversea adds new ‘Port-to-Port’ all-in fare ahead of Wave Season MIAMI — Silversea Cruises is expanding its all-inclusive offerings ahead of Wave Season, giving clients increased flexibility, additional savings and a limited-time reduced deposit of 15%. The luxury cruise line’s new ‘Port-toPort’ fares give travel advisors more options to customize bookings for their clients. “In anticipation of Wave Season, we have enhanced our all-inclusive offering with the addition of a reduced deposit and our new Port-to-Port All-Inclusive promotion, designed specifically for those guests who may prefer to design their own pre- and post-cruise travel arrangements,” says Barbara Muckermann, Chief Commercial Officer, Silversea Cruises. She added: “This gives our travel adDecember 16, 2021 | TRAVELWEEK | 17
NEWS visor partners greater ability to create the perfect travel experience for their clients - whether those clients are seasoned luxury travellers or new to Silversea - and thus increase their sales during Wave Season.” Here's a look at the savings: • Door-to-Door All-Inclusive Fares: Silversea's popular Door-to-Door All-Inclusive fares now feature a 15% refundable reduced deposit (normally 25%) on all worldwide voyages sailing through March 31, 2023, if booked by Feb. 28, 2022. Other all-inclusive benefits include roundtrip economy airfare, reduced business class air, or air credit; all airport/hotel/ship transfers, including new private executive transfers from home; pre- and post-cruise hotel night/s or hotel day-rooms; and luggage handling. All are in addition to Silversea's inclusive shore excursions and onboard amenities and services. • Port-to-Port All Inclusive Lower Fares: Silversea says this new offering should appeal to travellers who prefer to make their pre- and postcruise travel arrangements independently – including their air, hotel, and transfers. The new Port-to-Port All-Inclusive lower fares are now available on selected itineraries and departure dates and offer on average about 25% savings compared to Door-to-Door fares. The Port-to-Port fares, which are subject to availability and offered for a limited number of Vista and Veranda suites on select voyages, will be revised from timeto-time starting on Feb. 28, 2022. These fares require a non-refundable 15% deposit. Silversea’s Refund and Cancellation Policy for COVID-19 applies to both rates and benefits new bookings made on sailings through April 30, 2022. Under this policy, clients booked with either fare option can cancel their booking and receive a 100% Future Cruise Credit or a 100% refund for the total cruise fare paid to Silversea if the guest is prohibited from travelling to the vessel due to a governmental travel restriction, or should the passenger or a member of their travelling party test positive for COVID-19 within 30 days of embarkation. When clients opt for the FCC and have paid in full, their travel advisor will have the opportunity to earn commission. 18 | TRAVELWEEK | December 16, 2021
The winning team at TPI’s BATL Axe Throwing event. Goway’s Rares Dumitru (left), Transat’s Pat Brady (second from left) and Railbookers’ Cris David (far right) are pictured here with Sneha Varghese, TPI’s Director of Marketing & Partnerships.
Axe-throwing makes Porter to bring back for a fun night for TPI seasonal service to and suppliers Myrtle Beach TORONTO — It was the perfect spot for a first in-person get-together in more than 19 months: BATL Axe Throwing. Earlier this month TPI’s executive and advisors were joined by supplier partners for a fun night of axe-throwing at the Toronto venue. “We wanted to throw axes at COVID while having fun with it and celebrate our partnership with our amazing suppliers,” says Zeina Gedeon, CEO, TPI. “We are so excited that we finally got to see everyone in person and take our frustrations on boards, instead of each other. Our relationship with suppliers is very important and critical for both of us and it is important to be there for each other, in good times and bad times, this is not a one-way street – it is a partnership,” she added. More than 40 supplier partners came out for the event. Gedeon along with Sneha Varghese, TPI’s Director of Marketing & Partnerships, welcomed participants and thanked all of TPI’s partners for their support and positive attitude over the challenging times. Gedeon noted that “it has not been an easy road for any of us during these past 20 months, but we could not have come this far without the support of our partners. It is truly a time to celebrate partnerships. Together we are ready to emerge and move forward.” A high-spirited axe throwing battle then ensued, with Transat’s Pat Brady, Goway’s Rares Dumitru and Railbookers’ Cris David celebrated as the winners. TPI’s in-person annual conference is scheduled for May 2022 at Cancun’s Majestic Elegance Costa Mujeres.
TORONTO — Porter Airlines is bringing back its seasonal service to Myrtle Beach on March 9, 2022. Direct flights from Billy Bishop Toronto City Airport will operate twice weekly on Wednesdays and Saturdays, with connecting service from various Porter locations. Service will run until May 28, 2022. “Relax with a trip to sandy beaches and sunshine,” said Michael Deluce, president and CEO, Porter Airlines. “We’re looking forward to returning to another seasonal destination. Myrtle Beach is only a short flight away and is perfect for a short getaway.” Passengers have the option of booking a flight with the Full Refund Option for $40, plus taxes. The Refund Option allows them to receive a refund, including base fare, taxes and fees, for their booking upon advance cancellation of their flight for any reason. Bookings made before Dec. 31, 2021 are also eligible to change or cancel without fees. Travellers can also book a Porter Escapes package that includes flight and hotel. Following the Government of Canada’s travel requirement mandates for air passengers, everyone over the age of 12 years and four months departing from a Canadian airport must provide proof of full vaccination. In addition, all passengers over the age of two must follow the United States’ entry requirements and provide a valid COVID-19 test taken within one day of departure and a signed attestation.
THIS ISN'T YOUR ORDINARY BEACH.
FALKLAND ISLANDS & SOUTH GEORGIA. You’ve heard about the snow-capped mountains, expansive glaciers and sculpted icebergs of the Antarctic—but did you know about the windswept beaches where few humans have ever set foot? Imagine shorelines teeming not with crowds of sunbathing people but with incredible wildlife as far as the eye can see. Join Quark Expeditions on a journey to Antarctica, Falklands and South Georgia for an unforgettable polar adventure that surpasses all expectations. Visit the sandy beaches of the sub-Antarctic islands of the Falkland Islands and South Georgia, where you’ll encounter thousands of curious king penguins and lounging elephant seals, not to mention great albatrosses soaring overhead. Then, sail further south to explore the rugged shoreline of the Antarctic Peninsula.
The most remote beaches on Earth await you.
MULTIPLE DEPARTURES FOR 2021, 2022 & 2023 Contact your travel professional today.
NEWS
Crystal launches new Zero Single Supplement promotion MIAMI — Crystal has launched its first-ever Zero Single Supplement for solo travellers, just in time for the holidays. The ‘Zero Single Supplement’ promotion is available for the first time on its ocean vessels, and applies to 15 Crystal Symphony voyages to the Caribbean and Mediterranean in 2022. With the promotion, all-inclusive fares start at US$2,299 per person, with savings up to $4,000 per person for an oceanview stateroom. Solo guests can enjoy all of Crystal Symphony’s six-star amenities at double occupancy rates without the supplemental fee typically charged to solo travellers. “Solo travellers are an important segment for Crystal and following our successful rollout of Solo Suites aboard Crystal Mozart that are available on all voyages also without a single supplement, we wanted to provide our solo ocean guests with the same opportunity to take advantage of the incredible value and convenience offered by this promotion,” said Carmen Roig, Crystal’s senior vice president of marketing and sales. The ‘Zero Single Supplement’ promotion is offered on the following Crystal Symphony sailings departing from six convenient homeports in North America and Europe: • Caribbean, 7-night voyages from Miami and San Juan (January through March 2022) • Mediterranean, 7-, 8- and 10-night voyages from Lisbon, Venice, London and Monte Carlo (April, June and August 2022) Specific dates included in the promotion are available at crystalcruises. com. Guests must book by Jan. 5, 2022 to take advantage of these solo fares, with special reduced deposits of $100 on select sailings. The solo fares apply to oceanview categories on select Crystal Symphony voyages and are combinable with FCC and FCP coupons and Crystal Assured Savings Program (CASP). 20 | TRAVELWEEK | December 16, 2021
Angella Bennett, Regional Director, Canada, Jamaica Tourist Board (far left) pictured with some of the top-selling Canadian Jamaica Travel Specialists at the annual One Love Affair
JTB rewards 20 topselling Canadian agents with free getaway TRELAWNY, JAMAICA — A group of 20 Canadian travel agents were among those rewarded by the Jamaica Tourist Board (JTB) for being top sellers in all of North America. The agents, who were all certified experts via the Jamaica Travel Specialist program, were treated to a three-night, all-inclusive trip to Jamaica that included island tours, world-class dining and shopping excursions. The trip culminated with the ‘One Love Affair’ blacktie award gala on Dec. 11 at the Ocean Coral Spring in Trelawny. “This past weekend we had the opportunity to celebrate and salute our top bookers from the JTS program at Jamaica’s annual One Love Affair,” said Angella Bennett, Regional Director, Canada, Jamaica Tourist Board. “This year’s gala theme, ‘Stronger Together,’ perfectly captures the energy we are feeling from our valued JTS travel advisors and assures us that Jamaica is in good hands when we support each other and work towards a common goal.” The 20 Canadian agents who were invited to participate in the incentive trip are: • Amanda Elizabeth Beaver, Glow Travel • Amy Marie Wood, Romantic Planet • Cheryl Jaster-Rhyno, Your Travel Boss • Dawn Ann Fairbanks, Grand Travel • Heather Kearns, Destination Weddings Travel Group / Latitude Concierge Travels
• Jen Langlois, Suite Trip Travel TPI • Karen Lippett, Latitudes Plus / Smart Travels • Lois Barbour, Travel Time TPI Inc. • Melissa Jane Britton, Love Voyage • Michelle Lynn Adams, All Ways Travel • Pauline Blacoe, Shine Travel • Ramona L Noor-Ramdeo, Countryside Travel Centre Holidays • Sharon Boissonneault, House of Travel • Sigfie Constantine Salmon, The Travel Agent Next Door • Tamara Graae, Ixtapa Travel • Tanja Steinbock, Barrett & Carlysle Travel • Theresa Annmarie Stephenson, TK Travel by Design • Valerie McEneny, Battlefield Travel Inc. • Vanessa Elizabeth Martinez, Unforgettable Escapes • Yvonne Campbell, Yvonne’s Travel and Tours The Jamaica Travel Specialist Program is a dedicated training platform for travel agents to become certified experts on the destination. The education program includes online courses that deliver insider knowledge and showcase Jamaica’s rich history. In addition to learning about the island, JTS-certified agents earn valuable rewards points and gain access to exclusive perks when they record their bookings throughout the year. For more information on the Jamaica Travel Specialist program go to www. oneloverewards.com.
CURRENT COURSES & WEBINARS www.travelweeklearningcentre.com
Imagine Your Korea Specialist Program Take the Imagine your Korea Specialist course today and learn about one of the world’ s most dynamic destinations – beautiful, high-tech, friendly and cultured.
Japan Travel e-Learning Program Available in English and French Become a Japan Travel Specialist and deepen your knowledge of Japan, one of Asia’s most exciting destinations. Chance to win a $100 gift card.
Aussie Specialist Program Over the past 18 months we have busy gathering insights from travel sellers just like you. Thanks to your feedback, we’re pleased to announce that Tourism Australia has relaunched the award-winning Aussie Specialist Program! We have made it easier for travel sellers to gain the skills needed to better promote and sell Australian vacations.
Celebrity Cruises New Luxury: Meet Our New Ships January 25, 2022 @ 2PM EST Join us for the New Year with Celebrity Cruises’ webinar. Celebrity Cruises provides a luxury experience with more dining, more inclusions, more exclusivity. Prize includes Celebrity Gift Pack
Happy Holidays!
DOMINICAN REPUBLIC
PUNTA CANA - DOMINICAN REPUBLIC
IT’S EVERYTHING YOU LOVE
Explore the Caribbean’s most diverse country rich in history and culture. Embrace the stunning coastline beaming with indiginous flora and fauna, white sandy beaches and turquoise blue waters surrounding Grand Palladium Hotels & Resorts in the Dominican Republic. Exquisite oceanfront dining, comfort in stylish accommodations and excellent entertainment await. Enjoy your stay with Infinite Indulgence®, It’s all included. For more information, please contact your preferred travel partner, visit PALLADIUMHOTELGROUP.COM or call 1.866.685.8524 Travel agents earn cash rewards by joining our partnership program at PALLADIUMCONNECT.COM Mexico | Jamaica | Dominican Republic
Holidays HAPPY
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MAY YOUR HOLIDAY SPIRITS SOAR Season’s greetings from all of us at Air Canada With another year coming to a close, we wanted to send the warmest holiday wishes to you and yours. It’s because of dedicated partners like you that we’re able to continue connecting people in all corners of the globe. From our family to yours, season’s greetings and happy new year.
24 | TRAVELWEEK | December 16, 2021
We at Manulife can’t thank our travel partners enough for your amazing efforts during a challenging year.
Wishing you happy holidays and looking forward to staying by your side in 2022!
The Manufacturers Life Insurance Company (Manulife) Manulife, Stylized M Design, and Manulife & Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license. © 2021 The Manufacturers Life Insurance Company. All rights reserved. Manulife, P.O. Box 670, Stn Waterloo, Waterloo, ON N2J 4B8. Accessible formats and communication supports are available upon request. Visit manulife.ca/accessibility for more information.
As You Deck The Halls This Holiday Season, Take time to ring in the New Year with new plans. To believe in the magic of the holiday season, of brighter tomorrows and plan for joyful journeys across the sea. It’s so close we can taste it—like hot chocolate with whipped cream and candy cane sprinkles. We have made a donation to our partners at Trees4Travel on behalf of our advisor community in Canada.
e Happy Holidays from our family to yours!
26 | TRAVELWEEK | December 16, 2021
Season’s Greetings
From Sunny Jamaica From all your friends at the Jamaica Tourist Board, we wish you a joyful holiday season and a Happy New Year.
HAPPY
Holidays 2021
The Travel Corporation would like to take a moment to send a heartfelt ‘THANK YOU’ to all of our travel industry partners and friends. Wishing you and your families a happy holiday season filled with reflection, relaxation and joy.
BRENDAN VACATIONS
BRENDAN VACATIONS
TRAVEL FOR 18 - 35 YEAR OLDS TRAVEL FOR 18 - 35 YEAR OLDS
On behalf of all at us at Sunwing this holiday season, thank you to the entire agent community for your ongoing support and dedication over this past year. Best wishes for the season and a very happy, prosperous 2022 to all!
December 16, 2021 | TRAVELWEEK | 27
40 YEARS. 5 STARS. ONE LOVE.
YOUR CLIENT’S LUXURY INCLUDED® VACATION IS FULLY PROTECTED*
Should their trip be interrupted, we’ve got them covered with: • Replacement Vacation • Travel Protection Insurance Is On Us • On-Resort Quarantine • And Much More
Vacation with Heart Love has always been at the heart of all we do at Sandals® Resorts. As we celebrate our 40-year anniversary, we send our love and gratitude to our travel advisors. You have been at the heart of everything the World’s Only 5-Star Luxury Included® Resorts stands for. You have been a part of turning guests’ moments into memories for 40 years. And that’s something truly worth celebrating. JAMAICA
ANTIGUA
SAINT LUCIA
THE BAHAMAS
E S TA B LI SHED 19 81 TAPORTAL.SANDALS.COM • 1.800.545.8283 GRENADA
BARBADOS CURAÇAO (2022)
*Visit www.sandals.com/disclaimers/travelweek121621 or call 1-800-SANDALS for important terms and conditions. Sandals® is a registered trademark. Unique vacations, Inc. is an affiliate of Unique Travel Corp., the worldwide representative of Sandals Resorts.
