Travelweek - December 2nd, 2021 by Travelweek

Canada’s Travel Trade News December 2, 2021 travelweek.ca

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Canada’s Travel Trade News December 2, 2021 travelweek.ca

Next stop: Paradise Air France launches new service between Montreal pg. 3 and Guadeloupe

How vaccinating kids will impact forward bookings6

Omicron leads to new border measures

New entry requirements for Cuba

TOP NEWS

TourRadar wants to work with travel advisors, using its new commissionable Adventure Booking Platform By Kathryn Folliott TORONTO — Online booking platform TourRadar wants to work with travel agents. Up until recently the platform was B2C. But travel advisors “have been approaching us and working with us for years to access that hard to find tour operator,” says TourRadar’s Christian Wolters, CMO and Head of Canada Operations. “Until now, we have not been able to share our commission with them, hence [the retail travel distribution channel] wasn’t a focus of ours,” says Wolters. Now, he says, “by providing access [to travel agents] to over 50,000 adventures and 2,500 operators we believe that this relationship will benefit most advisors, the operator and of course the customer.” Last month TourRadar’s Adventure Together online event featured more than 20 guest speakers talking about ways to reach new customers, and access the lucrative multi-day tour market, for an audience of travel advisors and tour operators. The online event also launched TourRadar’s Adventure Booking Platform (ABP) category which allows travel advisors to tap into the multi-day tour sector and earn commission. We wanted to know, what prompted TourRadar’s decision to work with travel agents? What benefits are there for agents to book through the site? We caught up with Wolters to find out. Q. For any agents who might be unfamiliar with TourRadar, can you give a quick overview? Wolters: “TourRadar is the world’s first Adventure Booking Platform, where you can effortlessly book private, group and tailor-made multi-day organized tours - we call them adventures - in 160+ countries around the world. “Traditionally, booking an organized tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day 6 | TRAVELWEEK | December 2, 2021

Christian Wolters, CMO and Head of Canada Operations, TourRadar

adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day

“There will always be customers that prefer to work with travel agents as the service advisors provide is irreplaceable.” tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionized the industry by introducing the Adventure Booking Platform, connecting travellers, operators, and travel agents to organized Adventures through one platform." Q. TourRadar got its start as an exclusively B2C platform, and that raised the ire of some in the retail travel trade. Now TourRadar wants to work with travel agents, which is great news. What prompted that decision? Why does TourRadar want to work with travel agents?

Wolters: “While TourRadar has built a successful B2C marketplace, we believe that there will always be customers that prefer to work with travel agents as the relationship and service advisors provide them is irreplaceable. However we know that agents have limited access to a large variety of adventures and the technology out there is not always easy to use for them. “That’s why travel advisors have been approaching us and working with us for years to access that hard to find tour operator. “Until now, we have not been able to share our commission with them, hence it wasn’t a focus of ours. By providing access to over 50,000 adventures and 2,500 operators we believe that this relationship will benefit most advisors, the operator and of course the customer.” Q. What are the advantages for a travel agent who wants to use and book through the TourRadar platform vs. the agent just booking directly with the tour operator? Wolters: “Simplicity! Create an account for free. Get access to your own TourRadar Agent Dashboard. All without any fees. “We know from advisors the two key areas that currently cause pain:

TOP NEWS searching for the right product and efficiently and securely paying for it. Both areas we have nailed in the last 6 years and advisors can now conveniently access this and earn their commission through us.

“We have recategorized Adventure to be anything that was formerly described as a multi-day tour. This could be a wine tour in Tuscany, a coach tour through Europe, a cultural trip in Vietnam or even an Antarctic cruise.” “The inventory of 50,000+ adventures from 2,500+ operators with a diverse range of adventure styles and destinations is unique out there and will speed up any advisors day to day work. Easy, frictionless online payments without requiring to have separate agreements with each operator is naturally another key advantage. “However, if you have pre arranged agreements you can continue to benefit from them while offering a larger breadth and depth of product through TourRadar. Finally, TourRadar provides global agent support and training opportunities.” Q. If a travel agent books a trip for a client using TourRadar, does he / she get the exact same commission as booking with the tour op? Wolters: “If you sign up as a travel agent you can earn up to 8% on every booking you place. That's an average commission of US$400 on a booking of US$5000. If you join before Nov 30, you will earn +1% extra commission on every booking you make through 2021. “Some advisors will naturally have better terms in place with some of the big operators. There are ways you can use TourRadar’s platform and still utilize your pre-arranged agreements and commissions. We recommend contacting our Solutions Team for help with any questions you may have on this.” Q. Do agents register with TourRadar, i.e. how do they get the process started?

Wolters: “Simply by visiting tourradar. com/agents and signing up. The extra % commission will be applied automatically.” Q. The pandemic has been extremely difficult for the entire travel industry. What was the impact on TourRadar and what is the company's outlook on growth now that we seem to be coming out of the pandemic? Wolters: “The pandemic had a huge impact on TourRadar as it did the entire Adventure and travel industry. “After March 2020 we, like everyone, had to deal with cancellations on top of evaporating sales. We are proud to say we not only survived but thrived, becoming more efficient, more profitable and better positioned to tackle the resurgence of travellers with the expansion into adventure distribution. “By opening up our inventory to travel agents we effectively believe we can work together to achieve mutual success.” Q. Adventure travel still seems like one of the great untapped niches in the Canadian travel industry. It sells well, but it feels like there's a lot more potential for growth there. Is it a misunderstood niche? And what demographics do you see on adventure travel trips and how can that grow in the years ahead? Wolters: “We have recategorized Adventure to be anything that was formerly described as a multi-day tour. This could be a wine tour in Tuscany, a coach tour through Europe, an active hiking trip in Nepal, a river cruise, a cultural trip in Vietnam or even an Antarctic cruise. “We felt it was the time to call everything that describes a collection of experiences to be an Adventure. Organized adventures can be experienced by 18 to, well, anyone who is fit and willing to travel. Not to mention families with kids younger than 18. “It is important to note that in North America our biggest demographic is 60+ so this category is definitely not exclusive to younger generations. The growth potential will be explosive as the pandemic has made us all want a little (or a lot) more adventure in our lives."

Bermuda eases travel requirements to just antigen tests HAMILTON — Bermuda’s new pre-arrival antigen testing requirement simplifies the travel process for Bermuda visitors, says the Bermuda Tourism Authority. It’s the first significant loosening of COVID-19 border protocols since the island reopened in July 2020. Certified antigen tests are now accepted as proof for entry, in a move that took effect Nov. 29, 2021. The rapid test result turn-around time, accuracy, and widespread availability of antigen tests will make the pre-arrival process significantly less burdensome for prospective travellers, says Charles H. Jeffers II, Chief Executive Officer, Bermuda Tourism Authority. The Bermuda Government also announced that follow-up testing for visitors staying seven days or less would only be what is required to return to their destination. “The shift in protocols is encouraging news for the local industry, and the introduction of the antigen testing reflects a change that we have advocated for on behalf of our stakeholders,” says Jeffers. “With increased vaccination uptake in key markets, vacation-starved travellers have been shopping for their next destination. This move by the government puts us in a stronger market position as we compete with rival destinations touting less stringent travel requirements. To ensure that we remain a viable and attractive destination for our cruise and airline partners, we must demonstrate that our health and safety protocols meet consumer demand for a safe, streamlined travel experience from beginning to end.” Vaccinated visitors to Bermuda represent less than 1% of those testing positive while on island (on arrival or post-arrival). December 2, 2021 | TRAVELWEEK | 7

AIRLINES IATA has released a blueprint for recovery highlighting three key areas that will help ramp up international travel. Titled ‘From Restart to Recovery: A Blueprint for Simplifying Travel,’ the newly released policy paper calls on governments to adopt the following practical measures: Simplified health protocols; Digital solutions to process health credentials; and COVID-19 measures proportionate to risk levels with a continuous review process. “Over the next months we need to move from individual border openings to the restoration of a global air transport network that can reconnect communities and facilitate economic recovery,” said Conrad Clifford, IATA’s Deputy Director General.

(Photo Credit: Lindblad Expeditions)

WORLD NEWS

Lindblad Expeditions’ second polar vessel has officially launched and is now sailing its inaugural voyage in Antarctica, South Georgia and the Falklands. The National Geographic Resolution set sail last week from the Weddell Sea’s Duse Bay, where guests walked onto the ice to cheer on Captain Heidi Norling as she christened the 126-guest vessel. Following its inaugural season in Antarctica, the ship will make its debut in Europe next spring where it will navigate from Portugal to France, and Scotland to Norway. After a summer in the Arctic, it will then return to Antarctica via Japan and the East China Sea and the remote Pacific Islands.

TOURISM CRUISE LINES Princess Cruises has announced the resumption of its eighth cruise ship, the Caribbean Princess, which set sail from Ft. Lauderdale to the Eastern Caribbean on Nov. 28. The ship will be sailing roundtrip voyages from Port Everglades to the Eastern and Western Caribbean, visiting such destinations as St. Kitts, St. Thomas, Cozumel, Grand Cayman and Princess Cays, the company’s private island resort in The Bahamas. Seven-day cruises are combinable for 14-day Eastern and Western Adventurer voyages. Princess Cruises is operating fully vaccinated cruises, with all guests required to receive their final COVID-19 vaccine at least 14 days prior to the start of their cruise. All guests must also produce a negative COVID-19 test (PCR or antigen) within two days of embarkation. With cruises for the 2022 season being booked at a record pace, Katarina Line is adding more departures and enhancing many of its inland tours. Among new cruises with guaranteed departures is the seven-night 'Breathtaking Croatia’ between Split and Opatija and calling on Hvar, Vis, the sunshine island of Lošinj and Kornati National Park. Cities visited include Zadar, the oldest continuously inhabited city in Croatia, as well as the coastal towns of Primošten and Pula. Katarina’s vessels carry less than 40 passengers and feature air-conditioned cabins with en-suite bathrooms. Prices for ‘Breathtaking Croatia’ start at US$1,612 per person, double occupancy, and include daily buffet breakfast and three-course lunches, all guided tours and fees, a Captain’s dinner and more. 8 | TRAVELWEEK | December 2, 2021

The UNWTO says one out of five destinations continue to have their borders completely closed as new surges of COVID-19 impact the restart of international tourism. According to the UNWTO Travel Restrictions Report, 46 destinations (21% of all destinations worldwide) currently have their borders completely closed to tourists. Of these, 26 destinations have had their borders completely closed since at least the end of April 2020. A further 55 (25% of all global destinations) continue to have their borders partially closed to international tourism, and 112 destinations (52% of all destinations) require international tourists to present a PCR or antigen test upon arrival. In total, 98% of all destinations have some kind of travel restrictions in place, says the UNWTO.

DESTINATIONS The U.S. Virgin Islands (USVI) is reporting high investor interest in the Territory and the wider Caribbean. According to USVI Tourism Commissioner Joseph Boschulte, USVI’s tourism industry performed exceptionally well during COVID-19, with solid airlift in place to support a steady stream of stayover leisure visitors and the charter yacht sector. He also noted that several hotel properties that had been damaged by hurricanes in 2017 have recently come back online or are preparing to do so shortly. “Load factors for winter so far are doing extremely well, but we must be fluid as the pandemic is still here,” said Boschulte. “The hope is that more people will get vaccinated and continue to follow the protocols.”

NEWS

All air arrivals to Canada, except from U.S., must now be tested on arrival and isolate OTTAWA — All air arrivals to Canada, except from the U.S., must now be tested on arrival at their airport in Canada and isolate until the results of their test are known. This applies even to fully vaccinated travellers. The news was part of the federal government’s announcement on Nov. 30 about three more countries added to the watch list, out of an abundance of caution about the omicron variant. “All air travellers coming from outside Canada, apart from the U.S., will now need to be tested at the airport in which they are landing in Canada,” said Health Minister Jean-Yves Duclos at a briefing on Nov. 30. The new rule applies even to fully vaccinated travellers. “They need to isolate themselves until they get the results of their tests,” said Duclos. The announcement is a major blow for the travel industry that is just getting back on its feet. There’s no word on how Canada’s airports will handle the massive volumes of testing. 3 COUNTRIES ADDED TO OMICRON WATCH LIST Arrivals from Egypt, Malawi and Nigeria will now be subject to the same protocols as arrivals from the seven countries announced last week: South Africa, Lesotho, Botswana, Zimbabwe, Mozambique, Namibia and Eswatini. As announced on Nov. 26, these new protocols now apply to all 10 countries: • Foreign nationals who have travelled to any of the 10 countries in the past 14 days will be barred from entering Canada • Canadians and permanent residents returning to Canada from any of the 10 countries must be tested before departure or at their last transit point, and tested again upon arrival in Canada, and quarantine upon arrival in Canada until the results of the test are known. Unvaccinated arrivals from these countries must complete the full quarantine. “The pandemic is not over,” said Transport Minister Omar Alghabra. “I also want to remind Canadians to get vaccinated, to follow Public Health

advice, and if they are thinking about travelling, to recognize that travel measures could change at any moment.” Also at the briefing, Marco Mendicino, Minister of Public Safety and Emergency Preparedness, said that in the face of omicron and potentially other variants, the federal government is also “working quickly with the provinces and territories to determine how we could expand testing capacity to include all travellers, from all countries, including the U.S., from both land and air, if needed in the future.”

“Canada has a level of strength you rarely see in other countries.” During the Q&A session, a reporter asked if Canada would consider another blanket travel ban. Minister Mendicino said: “The government will never hesitate to put in place the protections that are necessary to protect Canadians from the virus. That includes putting in place travel restrictions, including for those who are transiting through the listed countries, three of which we’re adding today (Nov. 30). It includes making sure we have the necessary testing regime. It includes making sure that we have a baseline of protection with vaccinations, which is the best and first line of defence against the virus … We believe that the measures that we have in place are appropriate. We know that Canadians are going to watch this very closely, as we are, and we’ll take whatever decisions are necessary.” Another reporter asked the travel ban question again. In response, Health Minister JeanYves Duclos pointed to what is in effect a triple layer of protection for Canadians. He gave the example of a traveller coming into Canada from one of the 10 omicron watch-list countries via a transit point in the UK. That traveller, he said, would be subject to the UK’s travel safety protocols, and would then need to show results of a negative 72hour PCR test to board their flight back to Canada, and would then be tested again upon arrival in Canada. “Canada has a level of strength you rarely see in other countries,” said Minister Duclos.

WestJet, Swoop team up with AZOVA for on-the-go testing kits CALGARY — WestJet and Swoop have expanded their COVID-19 testing program with AZOVA to offer easy-to-use self-testing options for any destination with pre-entry PCR requirements. The airlines say the kits will boost confidence for travellers booking holiday getaways. AZOVA offers rapid molecular self-administered testing options (including an at-home RT-LAMP test, called the Lucira Check-It COVID-19 test kit) with video proctoring services that allow for testing and validation certificates. Passengers can take these tests from home, or bring them along to any destination to meet the Government of Canada's pre-entry PCR test requirements for their return home. Plus, with AZOVA's app-based program, WestJet and Swoop passengers have access to a network of approved testing locations across Canada and the majority of WestJet transborder and international destinations. When booking flights for travel outside Canada, passengers can visit the AZOVA website and select their destination to understand what testing is required and can either book and in person test through AZOVA's comprehensive lab network, or order the self-administered testing kits, where applicable. All COVID testing requirements are available through azova.com/westjet swoop/. AZOVA's COVID-19 testing services meet entry requirements for each destination and enable travellers to take self-administered or in-person tests prior to departure. Cheryl Lee Eberting, MD, CEO and Founder of AZOVA, says that once passengers have received their test results, they can enter their AZOVA Credential ID into the AZOVA WestJet and Swoop site and receive a travel clearance on the AZOVA app for their destination. “You can simply show your travel clearance at the gate with no paperwork and no confusing forms required,” she said. In addition to availability in Canada, AZOVA also offers the Lucira Check-It COVID-19 test kit to be purchased and delivered to your destination in the U.S. Self-administered tests can be purchased at azova.com/westjetswoop/ at-home/. December 2, 2021 | TRAVELWEEK | 9

NEWS WESTJET’S BIOMETRIC BOARDING TRIALS

TRUSTED

In other WestJet news, the airline has partnered with TELUS for trials of a new process called Trusted Boarding, a touchless service that uses safe and secure facial verification technology to verify travellers' identity prior to boarding a flight. The first-of-its-kind trial began Nov. 25 at Calgary International Airport. Trial passengers boarded WestJet flight 8901 through facial verification with their digital identity wallet on Embross' Canadian made biometric hardware and boarding application at Gate 88. The trial marked the first step towards the implementation of the technology as WestJet works with the Government of Canada to seek full approval for its use as a safe and secure alternative for future WestJet boarding at Canadian airports.

CATO unveils new executive, logo, website plans and fee structure TORONTO — The Canadian Association of Tour Operators (CATO) is heading into 2022 with a new executive, a new website and logo, and changes to its fee structure. Stéphanie Bishop is CATO’s Vice Chair and Joanne Dhue is CATO’s appointed TICO Director. Brett Walker is CATO Chair; Richard Edwards, Treasurer; and Nicole Bursey, CATO appointed TICO Director. Walker says the executive now better represents the 73% of females that make up the workforce in the tour operator sector. The AGM, held Nov. 25, tackled three key topics: CATO’s advocacy efforts, rebranding and development of a new website and community hub for members.

10 | TRAVELWEEK | December 2, 2021

ADVOCACY Walker says that in addition to working diligently on its own advocacy efforts, CATO has served on the Hardest Hit Coalition as well as the steering committee of the Canadian Travel & Tourism Roundtable. The culmination of all these efforts was the tabling this week of Bill C-2, An Act to provide further support in response to COVID-19 in the House of Commons, which includes the Tourism and Hospitality Recovery Program (THRP). Walker notes that while the bill isn’t perfect, CATO is pleased the Liberal government has followed through on its commitments. However, as there is some opposition to the bill, CATO continues to pressure all parties and all sides of the debate to ensure the bill receives Royal Ascent without delay. REBRANDING CATO has changed over the past few years and continues to change, says Walker. Its rebranding includes six pillars: inclusion, access and equity as well as being progressive, representative and cooperative.These six principles are the basis for CATO’s mission and vision going forward. Also at the AGM, CATO officially unveiled its new logo. NEW SITE CATO is developing a new website and community hub for its members, geared to supporting CATO’s advocacy and research while also hosting educational opportunities and facilitating member forums. The new site and community hub is expected to launch in mid-February 2022. FEE STRUCTURE CATO is simplifying and reducing its fee structure, in keeping with its mission to be more inclusive, more accessible and more representative. The membership fee for tour operators under $10 million in gross Canada

sales is now $800. The membership fee for tour operators with $10 million in gross Canada sales or higher will be $2,000. Walker says it’s hoped the new fee structure will encourage even more tour operators to join. CATO is also deferring any payment of fees for the 2022 membership year until July 1, 2022, to further accommodate existing and prospective members during the pandemic.

Cuba updates entry requirements effective Jan. 1 TORONTO — There will be a new form for travellers to sign prior to entering and leaving Cuba. Starting Jan. 1, 2022, the Ministry of Transportation and the Ministry of Tourism of Cuba will require travellers to complete the new form to facilitate check-in at Cuban airports. The form can be accessed here. Currently, clients are given entry forms onboard their flight, but starting Jan. 1 paper copies of the following documents will no longer be available: • International Boarding and Disembarkation Card • Customs Declaration Form • Traveller’s Health Affidavit All travellers must provide information online within 72 hours before departing for Cuba. Once it’s provided, they will receive a QR code by email, which must be shown (either in digital or printed form) to authorities upon arrival. The new form is part of Cuba’s ongoing efforts to make it easier to travel to the destination. It announced earlier in September the elimination of quarantine and PCR testing upon arrival. Now, incoming travellers need only show their valid passport, tourist card (included), COVID-19 medical insurance and proof of full vaccination with a Health Canada-approved vaccine or mixed-dose combination to enter. Those who are not vaccinated must submit a negative PCR test taken within 72 hours prior to enter. Children 12 years of age and under are exempt from presenting a vaccination certificate or taking a PCR test. For more information email info@ gocuba.ca.

NEWS

Real recovery is in sight, Israel Ministry of Tourism tells trade

The Air France team inaugurates its new Montreal-Guadeloupe service

Air France now offering MontrealGuadeloupe flights

Meliá to open new theme park in the DR in 2022

NEW YORK — Air France passengers can now fly from YUL-Montreal (and JFK-New York) to Pointe-à-Pitre, Guadeloupe, with flights that launched Nov. 23. Flight AF625 from Montreal to Pointe-à-Pitre departs Montreal on Wednesdays at 1 p.m., arriving in Guadeloupe at 6:50 p.m. On the return leg, flight AF624 Pointeà-Pitre to Montreal departs Tuesdays at 3:20 p.m. arriving at 7:50 p.m. Starting the week of Dec. 6, 2021, Air France will add a second weekly flight to the route.

PUNTA CANA — Meliá Hotels International is getting ready to open a brand new theme park in Punta Cana. Launched in collaboration with Falcon’s Beyond Global, ‘Katmandu’ is scheduled to open in fall 2022 as a premier entertainment, dining and retail destination. Development will be done in two phases: • Phase 1: This phase will include the development of Katmandu Park Punta Cana featuring first-of-its-kind rides and attractions such as the world’s first Suspended Theater that will immerse guests in the stories of Katmandu • Phase 2: This phase will see the addition of entertainment, dining and retail offerings from world-renowned brands, all led by Falcon’s Beyond

“Flight AF625 from Montreal to Pointe-àPitre departs Montreal on Wednesdays at 1 p.m., arriving in Guadeloupe at 6:50 p.m.” AF625 Montreal to Pointe-à-Pitre will leave Montreal on Saturdays at 1 p.m. and arrive at 6:50 pm. Coming back to Canada, AF624 Pointe-à-Pitre to Montreal departs 4:20 p.m. on Fridays, arriving at 8:50 p.m. For information on travel restrictions and the documents required on arrival at destination, go to airfrance.travel doc.aero. As part of its commercial policy, Air France is currently offering fully modifiable tickets for travel until June 30, 2022 for tickets purchased on or before Jan. 31, 2022. Customers can modify their reservation free of charge or request a refundable credit voucher if they no longer wish to travel.

“This major venture between Meliá Hotels International and Falcon’s Beyond in Punta Cana, an exceptional destination where we’ve been working for over 30 years, will become the first world-class theme park and entertainment destination in the Caribbean,” said Gabriel Escarrer, Vice Chairman and Chief Executive Officer of Meliá. Reinforcing its commitment to Punta Cana, Escarrer also noted that Meliá Hotels International will be renovating two of its Paradisus properties in the destination, as part of its investment plan. This will include a rebuild of its first resort in Punta Canada, Paradisus Punta Cana, as well as major renovations for Paradisus Palma Real, both of which will be completed at the end of 2023.

TORONTO — The oversized all-caps message behind the podium for the Israel Ministry of Tourism couldn’t have made it more clear: ISRAEL IS NOW OPEN. And keeping the momentum going is key, says Gal Hana, Israel Consul of Tourism for Canada, at a Toronto industry event on Nov. 24. Hana said he wanted to deliver a message of hope, “that we’re on the verge of a real recovery.” That recovery process is ramping up, he added. “We won’t want things to go back to the way they were. We want tourism to go forward.” Officially Israel reopened Nov. 1, to fully vaccinated international travellers including Canadians. The news followed the country’s pilot reopening program which kicked off in May 2021 for a select tour groups. Israel is looking forward to welcoming back not just the VFR market – always a driving force, says El Al’s General Manager, Canada, Dinah Kutner – but also the wider leisure market. Travellers are looking for more from their travel experiences, notes Hana, adding that Israel, with its history, culture, cosmopolitan cities and sheer beauty, delivers. “I think people want to travel in a more meaningful way,” he said. Earlier this month IMOT signed its first-ever marketing agreement worldwide with a Canadian company – Peerless Travel Group, based in Toronto. The new venture aims to boost promotions and marketing of Israel into 2022, and marks a strategic step for IMOT towards a strong recovery for travel to Israel from Canada and other global markets. Joining the event virtually, Israel’s Minister of Tourism, Yoel Rozvozov, said some Canadian groups have already started to arrive. “We see great potential for the Canadian market,” said Rozvozov. Attendees at the get-together also met Fiona Kosmin, who in August 2021 was appointed IMOT’s new Director of Marketing and Partnerships for Canada. Jerry Adler, IMOT’s Deputy Director for Canada, said he’s hearing from suppliers that inquiries are coming in for Israel, for FIT as well as group booking requests. December 2, 2021 | TRAVELWEEK | 11

NEWS And while the first wave of bookings in this recovery period is for winter sun destinations, “the growth expressed by each of our industry sources is that long-haul overseas travel is gaining a huge demand for the value proposition delivered for exciting, memorable experiential travel and destinations” like Israel, he said in a post-event follow-up to the trade. “We’re expecting the floodgates,” he said on Nov. 24. “Whether it’s for classic tours, or pilgrimage tours … the demand will fill the hotels, fill the planes. Some tour operators are already getting bookings for 2024. So, here we go.”

Introducing Emblems Collection, Accor’s new global portfolio TORONTO — Accor has launched its new Emblems Collection, a unique portfolio of boutique hotels and luxurious resorts around the world. With the launch, the luxury brand is expected to grow to 60 global properties by 2030. The Collection’s flagship hotel – the 64-suite Guiyang Art Centre Hotel, Emblems Collection – will open in China’s Guizhou province in December 2022. According to Sébastien Bazin, Chairman & CEO, Accor, the hotels that will be featured in Emblems Collection will appeal to the stylish and smart set, with signature elements that include luxuri-

ous surroundings, Instagram-worthy pools and vibrant public spaces. “Emblems Collection adds a fresh and exciting new dimension to Accor’s luxury offerings,” said Bazin. “A key focus of our growth and development strategy is to add aggressively across our strongest lines and leading business accelerators, which includes luxury as well as collection brands, while ensuring all 40+ brands in our global network continue to grow, evolve and flourish.” Hotels and resorts joining the Emblems Collection will fall into three categories: • Emblems Collection Heritage: Hotels that are Hotels that are landmarks of a destination and celebrate history and classic cultural traditions • Emblems Collection Retreat: Resort properties along beaches and countrysides or nestled in the mountains, featuring spa and wellness experiences. • Emblems Collection Signature: Design-led hotels that are an ode to the style of the de-signers or original residents who contributed to the hotel’s unique legacy. Accor is actively seeking new properties to be part of Emblems Collection in targeted destinations across the globe. Paris and Prague are two key cities where luxury heritage hotels might be candidates for Emblems Collection Heritage or Emblems Collection Signature. Other target cities for potential growth include: London; Amsterdam;

PEOPLE Harry Taylor is WestJet Group’s interim President & CEO It’s official: Harry Taylor has become WestJet Group’s interim President and CEO. Previously announced back in September, Taylor’s new appointment follows the retirement of former CEO Ed Sims. Taylor first joined WestJet in 2015 as Executive Vice-President and Chief Financial Officer, and is credited with leading the airline’s inaugural U.S. bond issue and negotiating the purchase of the Boeing 787 Dreamliner and Boeing MAX aircraft. He was also instrumental in the sale of WestJet to Onex. On his new role, Taylor says: “By the end of the year, we will return our entire fleet to service for the peak holiday travel season, connecting loved ones and fulfilling long awaited vacation plans. I look forward to leading our organization through this crucial phase of our recovery while we continue our search for a permanent CEO.” 12 | TRAVELWEEK | December 2, 2021

Berlin; Madrid; Marrakech; Cairo; Amman; Doha; Moscow; Bangkok; Seoul; Sydney; Montreal; New York; Havana; Cartagena; Buenos Aires; Montevideo, and Santiago, among others. For the Emblems Collection Retreat, short-listed destinations include Mexico’s Riviera Maya, Tuscany, Mykonos, Bodrum, Algarve, Bali and Australia’s Gold Coast.

Air North adding direct scheduled link to Whitehorse and Yellowknife from Toronto WHITEHORSE — Air North is adding Toronto to its route network starting in spring 2022. “As we look towards economic recovery in the Yukon and the Northwest Territories over the coming years, it has become evident to us that another connection to central Canada is going to be essential,” said Joe Sparling, Air North’s President and CEO. “Having a direct flight to Canada’s economic hub will kickstart opportunity for both territories,” he said. The new flights, scheduled to start in May 2022, will mark the first time Toronto has ever had a direct scheduled connection to Whitehorse or Yellowknife. As Sparling notes, flights to Ontario aren’t entirely new to Air North. The airline began operating seasonal service to Ottawa in 2014 and has flown numerous charter flights to Toronto. The Toronto flights, operating via Yellowknife, are available to book now for travel May through September 2022. SERVICE DETAILS • Air North will operate twice weekly service between Whitehorse, Yellowknife and Toronto as of May 10, 2022. • 4N823 will depart Whitehorse on Tuesdays and Thursdays at 8 a.m., arriving in Yellowknife at 10:45 a.m. It will depart Yellowknife at 11:30 a.m. and arrive in Toronto at 5:40 p.m. • 4N834 will depart Toronto on Wednesdays and Fridays at 1045, arriving in Yellowknife at 1:25 p.m. It will depart Yellowknife at 2:10 p.m. and arrive in Whitehorse at 3:05 p.m.

NEWS • Passengers will be served a complimentary snack between Whitehorse and Yellowknife, and a complimentary light meal between Yellowknife and Toronto. • All passengers are entitled to two pieces of checked baggage (up to 23 kg each) at no extra charge.

Germany’s spa traditions are second to none

Grenada removes 48-hour quarantine for fully vaccinated travellers ST. GEORGE’S, GRENADA — Grenada has eliminated its 48-hour quarantine for all fully vaccinated travellers. This marks the first major update to the destination’s ‘Pure Safe Travel’ protocols since July 31 when it implemented a policy requiring all non-nationals to be fully vaccinated for entry. Fully vaccinated travellers entering Grenada, Carriacou and Petite Martinique with a WHO-approved vaccination must still present a negative PCR test taken no more than 72 hours before travel. In addition to the 48-hour quarantine removal, Grenada has made several other updates to its entry protocols: • Persons travelling to Grenada will no longer be required to fill out a ‘Pure Safe Travel Authorization Certificate.’ • Travellers will now be required to fill out a Health Declaration Form, which can be accessed at covid19.gov.gd. A physical copy of the certificate must be presented upon arrival to Grenada. • Vaccinated visitors will no longer be tested on arrival unless deemed necessary by Health Officials during health screening (symptom review and temperature checks). As a result, the fee for on arrival testing has been waived. • Fully vaccinated travellers are required to present their original vaccination card as proof of vaccination to the airlines and upon arrival in Grenada. • Vaccination card or certificate must be in English. • Fully vaccinated travellers can now use their personal transportation or can be picked up by a fully vaccinated individual. For more information go to www. puregrenada.com.

TORONTO — In a country where spa and relaxation are just as much part of the culture as food and architecture, Germany’s wellness offerings are more than just vast and diverse – they’re among the best in the world. Locals and visitors alike can boost their health through a wide range of natural treatments, from a mud bath and a massage, to something as simple and enjoyable as a cup of herbal tea after a treatment on the beach. High-quality spa treatments like Kneipp cures and thalassotherapy use the power of nature to help regain inner balance and set aside thoughts of everyday life. BAD KROZINGEN Water is the key element of this spa town where, for more than 100 years, people have bathed in its mineral and thermal waters. Hidden between the Black Forest and the Vosges mountains, Bad Krozingen is home to healing thermal springs, one of which has the highest carbon dioxide concentrations in the world. In the centre of town, visitors will find the ‘Vita ‘Classica’ bathing palace featuring thermal baths, a sauna paradise, wellness house, thermal gardens, relaxation rooms and indoor/outdoor pools. Go to www.bad-krozingen.info for more. BAD LAUTERBERG More than 200 years ago, Sebastian Kneipp developed a philosophy that strengthens the immune system and

promotes the self-healing powers of the body and mind. Bad Lauterberg is one of the Kneipp spas in Germany and is located in Harz. Kneipp spas specialize in water therapy and focus on ‘Kneippen,’ a founding principal that boosts circulation, gives new energy and strengthens the immune system. In Bad Lauterberg, not only are Kneipp cures available to prevent and treat diseases, but also Schroth cures, known to help with the detoxification of the body. Go to www.bad lauterberg.de for more. THALASSO = SEA Thalassotherapy derives from the Greek word ‘thalasso,’ (sea), which is why this health practice takes place near the sea and uses pure seawater in its treatments. The oldest North Sea resort in Germany is located on the East Frisian island of Norderney in the Wadden Sea, where baths, inhalations and packs with algae, sea silt or sand are available. Here, therapy treatments not only help with skin and respiratory diseases but also with rheumatism. The bade:haus norderney has been awarded the European Health & Spa Award as ‘Best Public Bath’ as well as the ‘Spa Europe Quality Seal.’ Go to www.norderney.de for more. For more information about Germany’s spa and wellness offerings, go to www.germany.travel. December 2, 2021 | TRAVELWEEK | 13

NEWS Navigator of the Seas

Royal Caribbean back in California for the first time in over 10 years MIAMI — Royal Caribbean International has rolled out the red carpet for its long-anticipated return to California after more than a decade. The cruise line’s Navigator of the Seas set sail from Los Angeles on Nov. 19 to kick off its year-round season of cruises to Catalina Island, California and the Mexican Riviera. Cruises include three-night weekend voyages as well as four- and five-night weekday sailings. Guests onboard the Navigator can enjoy a US$115 million series of enhancements onboard that were unveiled in 2019, including: • Resort-style pool – Kids and adults alike enjoy Caribbean vibes from day to night, thanks to vibrant colors, a variety of seating – from in-

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pool loungers to casitas – live music, and the three-level poolside bar known as The Lime & Coconut. • The Blaster – The longest aqua coaster at sea propels thrill seekers through more than 800 feet of dips, drops and turns. • Riptide – The industry’s only headfirst mat racer waterslide joins The Blaster and Navigator’s lineup of top-deck thrills. A highlight, the exhilarating finish through a translucent tube that goes off the side of the ship makes for inspiring ocean views. • To Dry For – The first standalone blow-dry bar at sea. For a quick fix to seamlessly transition from a day out to getting ready for a night out on the town, there is a menu of services that includes blowouts to hairstyling. • The Bamboo Room – Royal Caribbean’s take on the tiki-chic bar and lounge serves up spice-infused handcrafted drinks and shareable bites. • Playmakers Sports Bar & Arcade – Families can enjoy gameday classics, 50 big-screen TVs, tabletop games,

classic arcade hits alongside bar bites, ice-cold beer and zero-proof cocktails for the kids. • Adventure Ocean and teens spaces – Kids 11 and under have a redesigned venue that sports an open format made for free play and where young travellers can easily switch between types of activity. Teens have an enhanced dedicated space with games, movies, music and more in The Living Room and a private outdoor patio called The Back Deck. • Royal Escape Room: The Observatorium – A challenge for teams of families, friends or fellow travellers to solve mind-bending puzzles before time runs out. Also new to Navigator as part of its major makeover are Hooked Seafood, serving up fresh New England-inspired dishes like just-shucked oysters, Johnny Rockets Express, Starbucks and Jamie’s Italian, with a menu of rustic Italian recipes – including fresh pastas – from celebrity chef Jamie Oliver. Many returning favourites include the FlowRider surf simulator, rock climbing wall, the Studio B ice-skating rink, Far East flavors at Izumi and a new mini golf course.

On sale now: Riviera River Cruises’ 2023 European voyages FORT LAUDERDALE — Riviera River Cruises has opened bookings for its 2023 European river cruises earlier than ever before to meet rising demand. With prices matching 2022 departure, the 2023 program features a total of 14 itineraries with 299 departures, including six cruises exclusively for solo travellers. Departures run from March to November 2023 and includes popular itineraries in countries like France, Germany, Portugal, Hungary and the Netherlands. “From the Douro to the Danube and the Rhine to the Rhône, we’re pleased to be able to offer an extensive range of river cruises along Europe’s waterways during 2023,” said Marilyn Conroy, Riviera River Cruises’ Executive Vice President Sales and Marketing North America. “And at Riviera, we’re 100% supportive

NEWS of the travel agency community – when a guest reaches out to us, we refer their business to an advisor near them,” she added. Guided tours and visits are available in every port, plus cruises include onboard lectures, entertainment and regional menus. Sample 2023 river cruise itineraries include: • Burgundy the River Rhône & Provence: This eight-day cruise priced from US$2,429 per person, double occupancy, features seven visits and tours including guided tours of Lyon, Arles, Avignon and Vienne, a wine tasting in Beaune and excursions to the Ardèche Gorges, Popes’ Palace and the Pont due Gard. • Douro, Porto & Salamanca River Cruise: Priced from $2,359 per person, double occupancy, this eight-day cruise includes a full-day tour of Salamanca with a walking tour, lunch and flamenco show, a guided tour of Porto with a wine tasting, visits to Castelo Rodrigo, Mateus Palace Gardens and Lamego, and dinner at a traditional Portuguese quinta. • The Blue Danube River Cruise: This eight-day cruise priced from

$2,209 per person, double occupancy, includes guided tours of Vienna, Salzburg or Linz, Dürnstein, Budapest and Bratislava, plus visits to the Esztergom Basilica and Melk Abbey. • Amsterdam, Kinderdijk & the Dutch Bulbﬁelds River Cruise: Priced from $1,289 per person, double occupancy, this five-day cruise features five visits and tours, including visits to the Keukenhof Gardens, Enkhuizen, Kinderdijk and Rotterdam, plus a canal cruise in Amsterdam. Guests in deluxe and superior suites and all upper-deck cabins can take advantage of Riviera Plus, introduced earlier this year. Riviera Plus offers an array of complimentary new benefits including a smart handset with maps, translator, currency converter, unlimited calls, text messages and Internet usage, plus a bottle of chilled Prosecco on arrival, a platter of fresh seasonal fruits during the sailing, an aperitif each evening and L’Occitane en Provence toiletries. An optional onboard drinks package is available for purchase starting at $89 per person for a five-day cruise.

Uplift has new product enhancements for Canadian market TORONTO — Uplift is reporting record growth in Canada, doubling its number of partners that include some of the top brands in travel. According to Managing Director Denise Heffron, Uplift has remained active throughout the pandemic, intent on growth in the Canadian market by launching new product enhancements for consumers and travel partners and providing a greater selection of flexible payment terms and promotional offers. “At Uplift, we believe that the key to travel recovery is personalization and innovation, not only in the way we travel but how we book travel as well,” she says. “We have been actively onboarding new partners and preparing for recovery throughout the pandemic. We recognize that product enhancements and flexibility are critical as we move forward and get back to travelling.”

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NEWS New enhancements and developments for the Canadian market include the following: • More flexible payment offers customers can now opt for installment terms that best suit their budget • Lower minimum purchase price - consumers can now utilize installments for purchases as low as $300 • Promotional Financing - select merchants can now offer interest-free payments helping to drive higher average order value (AOV) For travel agents specifically, who Heffron says “are key to recovery,” Uplift has enhanced its agent technology and offers to ensure ease of booking and a more seamless experience. “More choice and options for their clients have been at the forefront as well,” adds Heffron. “We are committed to supporting travel agents in all ways possible and helping them grow their business will be a key focus during recovery and beyond.” Uplift partners with over 200 airlines, cruise lines, resorts and other major travel brands in Canada and the United States to offer Book Now Pay Later (BNPL) payment options. With its easily BNPL installments, consumers can book their vacation when they are ready and spread the cost of their purchase over affordable monthly payments, rather than paying in full at time of booking. There are no late fees or prepayment penalties, and travel can happen prior to the full amount is paid off. Uplift is seamlessly integrated into the travel partner’s booking process, allowing customers to see the total cost of their trip along with the monthly installment amounts. Surprise-free monthly payments also allow customers to upgrade their vacation; upgrading to first class or a luxury experience can be possible by adding only a few extra dollars each month.

ACV announces enhanced self-service tools for agents MONTREAL — Air Canada Vacations has enhanced its self-service tools to allow travel agents to better manage bookings online. According to the company, the tools available through TripBook have been enhanced to include the ability to view and print bookings, access location maps, travel guides and e-documents, add payments and seat selections, cancel bookings, and edit passenger information.

“Our top priority remains giving our partners the support that they need and we’re doing everything we can to respond to them and tackle any issues that arise.” In addition, it has implemented online submission forms for some requests previously only available through its call centre, including requests for cancellations under CareFlexPlus or with a reduced deposit of $50, and requests for a refund under its Price Drop Guarantee. “We’re all rolling up our sleeves so that we can rebuild our industry together,” says Nino Montagnese, Vice President, Air Canada Vacations. “Our top priority remains giving our partners the support that they need and we’re doing everything we can to re-

After revealing a new brand identity on Nov. 18, Brussels Airlines welcomed passengers aboard a day later, on Nov. 19, to experience its newly painted aircraft. A total of 114 passengers flew to Geneva on the newly decked out flight SN2713.

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spond to them and tackle any issues that arise. These enhanced tools are a new way to help agents service their customers quickly without the wait.” To access ACV’s self-service tools for bookings made through its Call Centre, go to the Manage Your Booking page on aircanadavacations.com.

Club Med inaugurates Québec Charlevoix, announces Club Med Utah for 2024 PETITE-RIVIERE-SAINT-FRANÇOIS — Dignitaries and top travel executives were on hand to inaugurate the brand new Club Med Québec Charlevoix, Canada’s first-ever Club Med resort. Opening its doors on Dec. 3, 2021, the all-inclusive, four-season mountain resort had its official inauguration on Nov. 29 in Petite-Rivière-Saint-François in Quebec, where Carolyne Doyon, President and CEO of Club Med North America, and Claude Choquette, President of Groupe Le Massif were joined by Premier of Québec François Legault, Chairman of the Board of Directors of Groupe Le Massif Daniel Gauthier, President of Club Med Henri Giscard d’Estaing, and Mayor of Petite-RivièreSaint-François Jean-Yves Bouchard. “Club Med will be an undeniable economic engine for Charlevoix, but it will also showcase and promote Quebec,” said Legault. “Not only will Charlevoix establish itself as a prestigious destination but it will make people want to explore all our superb regions. More than ever, we realize to what extent tourism is a major economic driver for the province. Quebec is beautiful, it’s huge, and we are ready to welcome you with open arms!” As an all-season property, the 4-trident, $130 million Club Med Québec Charlevoix will boast sweeping views of the St. Lawrence River, 302 family and couple rooms, including an Exclusive Collection (5 star) space with 25 suites, and an array of dining options with menus that are an ode to both Canadian and French cuisine. The resort is also the first in Club Med’s portfolio to become Rainbow Registered with Canada’s LGBTQ+ Chamber of Commerce, plus it will be implementing its Corporate Social Responsibility (CSR)

charter to seek BREEAM (Building Research Establishment Environment Assessment Method) certification as part of Club Med’s commitment to the environment and sustainability. To keep the momentum going in North America, Giscard d’Estaing also announced a new mountain property coming to the United States: Club Med Utah, coming in 2024. The year-round Exclusive Collection (5 star) property will be the first accommodations built at Snowbasin Resort, located just 45 minutes from Salt Lake City International Airport. The project will mark the return of Club Med’s all-inclusive mountain leadership to the United States.

TravelOnly cheers success of its first in-person training workshops in more than 18 months TORONTO — TravelOnly is celebrating the return of its first successful live training workshops in more than a year and a half. The in-person events, after more than 18 months of virtual training, webinars and events, took place on Nov. 27 in Toronto. More than 50 TravelOnly advisors, partners and executives were in attendance. TravelOnly CFO Ann Luciani said everyone could feel the energy and excitement in the room. In her keynote address, Luciani’s also stressed the importance of community and what TravelOnly stands for as an organization as a pathway for future success. “We’re a family company, with family values and I am certain that with the personal and professional expertise

of our Associates and Affiliates community, combined with our state-ofthe-art technology, TravelOnly is best positioned to lead our industry into the future,” says Luciani. The event included a live broadcast to another 50+ advisors across Canada. Luciani’s speech included a look at the challenges of the past year, the professional and personal losses experienced by many, as well as “the amazing camaraderie evident among TravelOnly advisors during the pandemic.” TravelOnly’s CEO and President, Gregory Luciani, said: “We’re not just here to survive, we’re here to thrive. There is nothing more important than reconnecting with each other and our preferred partners. The world needs expert, professional travel advisors more than ever and if you aren’t staying on top of the latest restrictions and requirements, your clients are going to go elsewhere.” TravelOnly reports that bookings have grown exponentially over November, to the highest levels since the pandemic. TravelOnly wants to ensure their advisors have every tool available to them to manage the demand. Says TravelOnly’s VP Sales and Marketing, Ian Elliott: “It’s incredibly important that our advisors have the confidence to answer the call, email or text from clients and let them know that ‘Yes, it is safe to travel’ and ‘I can help you every step of the way’.” TRAVELONLY’S ‘CONSUMER CONFIDENCE’ EVENTS To help clients (and their advisors) feel comfortable with the process when crossing a border or boarding a cruise ship, TravelOnly has launched ‘Consumer Confidence” events with key partners. “Travel has always been somewhat TravelOnly Sales Workshop

of an anxious process but the pandemic, vaccine and testing requirements add just another layer of uneasiness. We are encouraging all of our advisors to get out into the world, travel and show clients that it is easy and safe to travel, as long as you work with a professional travel advisor,” said Elliott. TravelOnly’s Shannon Smith, Director of Training, and Leia Marvin, VP Client Success, helped develop the

“The world needs expert travel advisors more than ever and if you aren’t staying on top of the latest restrictions andrequirements, your clients are going to go elsewhere.” program, which started with a series of sales-focused workshops involving suppliers from all sectors. They then layered in focused small group training sessions so that each preferred partner had the opportunity to discuss practical ways to market and grow sales with their brand. Of course, given the time of year, there was also “a little bit of fun with a ton of great prizes and a festive holiday lunch for all.” The team reports that the workshop “was a huge success,” with positive feedback from both suppliers and partners. Marvin says she feels that these types of sessions will be critical over the next 12 months. “Our goal is to help every one of our independent travel advisors recover and grow their sales in 2022. Every chance we get to interact with our membership is an opportunity to discuss the sales and marketing activities and support they will need to succeed. We know that it is not a one-size fits all approach and we will be there to help every advisor through this period and into a very successful New Year,” she said. More than 100 TravelOnly advisors are expected to arrive in Toronto for TravelOnly’s National Conference and Awards, scheduled for Jan 28-29, 2022. More information on the event is available from Elliott by emailing ielliott@ travelonly.com.

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