Canada’s Travel Trade News January 14, 2020 travelweek.ca
Getting ready for ISRAEL | TOURISM 3.0 An interview with Israel's Gal Hana ahead pg. 6 of the Jan. 20 virtual event
On-arrival Flights are testing being cancelled, a priority,here's but focus whatnow 3 airlines hadisto say for agencies survival
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Newly appointed Transport Minister says Sandals announces first resort in Curacao he needs time to get up to speed Remembering Costa Rica's 'Road industry to Recovery' legend includes Gordon 'Butch' Stewart more flights
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TOP NEWS
While on-arrival testing is a priority, the number one focus for agents and suppliers for winter 2021 is sheer survival by Kathryn Folliott TORONTO — The month of January normally brings list upon list of new travel styles and must-see destinations, as the industry looks forward to another profitable year. But not this year. For the start of 2021, the focus is on sheer survival amid mounting travel rules and restrictions during the pandemic. The federal government’s new PCR test requirement, announced with a week’s notice, was just the latest blow for an industry already damaged by 10 months of restrictions, including the advisory against non-essential travel, and the 14-day quarantine. One day after the PCR test rule went into effect, WestJet announced more capacity cuts impacting more than a dozen winter sun destinations in the Caribbean, among other routes. With just 150 daily departures, WestJet is now back to 2001 capacity levels. Meanwhile the appointment on Jan. 12 of a brand new Transport Minister, Omar Alghabra, could lead to more weeks or months going by with no further word about the federal government’s airline bailout package, keeping the retail travel industry in limbo as agents wait to hear about mass commission recalls. Things were looking up in November, with the announcement of multiple vaccines, and then in December with news of vaccine rollouts. But everything went south over the holiday break as travel became even more of a scapegoat for COVID-19, at least in the public eye, and as case numbers rose dramatically. Travel agent Ayesha Patel says: “I understand the perspective from the government to keep Canadians’ safety their first priority, as it should always be. But I also feel that introducing the new rules about a negative COVID test was something that should have been introduced with more notice and with more flexibility for the first few weeks of implementation, especially to Canadians who are already in destination." As Patel points out, it can be challenging to find a lab to be tested in time
for a flight home when travellers are in countries where facilities may not be readily accessible. “That poses a real problem especially for those who go on a seven-day trip to the Caribbean and now have to scramble to get a negative test done in
“The vast majority of the retail travel industry remains furloughed. Our travel agencies and travel agents are telling us that new revenue is almost non-existent with the latest announcements about testing, and government reinforcing its messaging about travel advisories.” time to come home,” says Patel. “There really should be an alternative option to test them when they arrive home if they can't get the results done in time. By giving such short notice about the negative COVID test result, this caused a ripple effect to other areas of the in-
dustry as we are now seeing with the WestJet layoffs and probably others to come.” There has to be better planning and collaboration between the government and the travel industry, says Patel. “We are heavily reliant on any regulations that come into play by the government especially during this pandemic. It only stands to reason that the government should find the correct pathways to enforce safe solutions for Canadians by taking into consideration different scenarios that can come about from these decisions and the effect they'll have in other areas.” Flemming Friisdahl, founder, The Travel Agent Next Door, says he’d be surprised if other airlines don’t cut or reduce flights as well: “They have little choice. I think it is stupid when we can do the testing when they land and make it work that way.” “GOVERNMENT AND CANADIAN SENTIMENT HAS SHIFTED" While the travel industry waits to see if late spring and early summer 2021 are any better than spring and summer 2020, the immediate focus of every travel retailer and supplier is to survive the winter and stay solvent. For many months, ever since the start of the pandemic, ACTA has been lobbying the federal government for financial assistance for travel agents. ACTA’s focused agenda for 2021, with a 6-point plan, includes: January 14, 2021 | TRAVELWEEK | 3
TOP NEWS • Finding better alternatives to testing and 14-day quarantines • Commission recall costs to be covered in any airline aid package • Liquidity assistance – new HASCAP loan program that still has not launched • Extension of the Canada Recovery Benefit (CRB) for independent travel agents to the end of June 2021 • Extension of the 75% wage subsidy to minimum June 30, 2021 • Inclusion of the 25% top-up benefit in the rent subsidy program When asked what ACTA is telling the government about the impact travel agents could see if the retail travel sector isn't protected, ACTA President Wendy Paradis says that with the COVID rise, ACTA is expecting dark days for travel agents this winter. “Government and Canadian sentiment has shifted,” says Paradis. "The #1 priority for ACTA is financial support for travel agents and travel agencies.” Paradis tells Travelweek: “The vast majority of the retail travel industry remains furloughed. Our travel agencies and travel agents are telling us that new revenue is almost non-existent with the latest announcements about testing, and government reinforcing its messaging about travel advisories.” And asked if the federal government understands the situation travel agents are in, Paradis says: “The federal government certainly understands the financial impacts on the retail travel industry, and understands the impact of recalling commission. The government is not acting fast enough from our perspective with an extension of the CRB for independent travel agents and loan programs for larger travel agencies.” Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca
TRAVELWEEK
G Adventures’ G-Normous is back for 2021
TORONTO — G Adventures’ agent incentive, G-Normous, is back for the eighth consecutive year, to help support agents as travel bookings start to return. The incentive is now live and will run through April 30, with an expanded reach to involve agents worldwide, with regional cash prizes up for grabs. The top-selling Canadian agent will take home a $3,000 G-Normous jackpot. G Adventures is also relaunching its agent discount program, offering up to 50% off G Adventures trips to preferred partner agents. The company says this gives agents the opportunity to lead the way for their customers as travel returns, and so they can see firsthand the positive impact travel has on local communities when done the right way. "It’s important for people to have something to look forward to, so even though people are looking to book further ahead we want to incentivize our agents to secure these bookings now. Despite the odds, last year’s G-Normous was incredibly successful thanks to our hard-working and driven travel advisor community, and we hope to replicate that in 2021,” says G Adventures’ national sales manager, Sean Russo. In 2020, the G-Normous incentive campaign surpassed regional sales targets, even though it took place during the onset of the pandemic.
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First-time agents comprised one of the largest booking segments, said Russo. As in past years, G Adventures will give agents monthly selling incentives, including cash prizes and a series of consumer offers designed to entice travellers to book. These offers include ‘The Great Adventure Sale’ which offers up to 30% off on select trips for departures through to March 2022. For 2021 G Adventures has also partnered with select tourism boards to highlight specific destinations throughout the promotion, including the Tourism Authority of Thailand, and ProColombia. Agents will receive one entry for each client booked on a G Adventures tour from January 1st to April 30, 2021, regardless of the travel date, with this year’s G-Normous. Agents can check the leaderboard on the Agents of Change Facebook group to find out who is in the lead for the top prizes: https://www.facebook.com/groups/GAdventuresCdnAgentsOfChange. All agents with a G Adventures Sherpa account are automatically registered. Agents without a Sherpa account can register through their agency manager at: www.gadventures.com/agents/register/. For more information, a list of prizes, and complete terms and conditions, agents can visit gadventures. com/gnormous or contact their Global Purpose Specialist (GPS).
CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.
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4 | TRAVELWEEK | January 14, 2021
Ride the Rhythm Do you feel it? Let’s go!
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TOP NEWS
Israel’s Gal Hana talks future of travel, registration still open for ISRAEL | TOURISM 3.0
Gal Hana, Israel Consul of Tourism for Canada
TORONTO — Travel agents and industry professionals still have time to register for ISRAEL | TOURISM 3.0, set to take place on Jan. 20. The virtual event, hosted by Gal Hana, Israel Consul of Tourism for Canada, will feature esteemed keynote speakers and hotel and wholesaler panels who’ll discuss next steps in Israel’s recovery amid the ongoing pandemic, and how the tourism industry as a whole will look far off in the future. ISRAEL | TOURISM 3.0 will take place on Jan. 20 from 1 - 3 p.m. EST. To register go to https://travelweek-ca.zoom. us/webinar/register/7116077219583/ WN_8CTHS9K_TMGLmOfbHgDAKg Travelweek spoke with Hana to discuss how the COVID-19 pandemic will likely change the way people book and sell travel, and what registrants can expect during the two-hour event. Here’s the interview in full: TRAVELWEEK: As we start a new year, what is your outlook for Israel in 2021, both short-term and long-term? HANA: I am happy to share that Israel is the leading country in the world in vaccinated population. The government made a tremendous global effort to get as many as possible to try to contain the pandemic and get through 2020, which was a year to forget. However, last year, we utilized the time to improve infrastructure – we developed and expanded promenades, new attractions, new and renovated hotels and more. Parallel to that, Israel gradually started domestic travel with very positive feedback. We hope that by the second quarter 6 | TRAVELWEEK | Janaury 14, 2021
we will be able to welcome inbound travel. In the short term, we will continue in our proactive approach by engaging with the industry as much as possible through quality, creative and innovative virtual events, all in order to keep the audience inspired by Israel. As for the long term, once we have a clearer sense of the actual date when worldwide travel will resume, we’ll have a strategic plan that includes hostings, marketing activities and partnerships to execute. TW: Do you think the pandemic will forever change the way people travel? If so, what new trends do you foresee? HANA: The short answer will be ‘yes’ but the longer version is that I think it’s more complicated. People will want more assurance, knowledge and to even experience the destination prior to the purchase decision. People were unfortunately forced to virtually travel the world in 2020, and they will need more information on the destination to make sure the experience will be worth it. Also, people will probably want more holistic destinations to get as many holiday segments as possible while on vacation. On the one hand everyone can’t wait to travel again, but on the other hand the economy is hurting badly and free income isn’t like in 2019. People will want to make sure that their travel will be memorable. I believe that the VFRs and faithbased travel will recover quickly. We’re already receiving many inquiries about when people will be able to come. On top of that, I anticipate that leisure travel will also recover, at least among certain age groups that are less affected by the pandemic and were the first to travel domestically – they will lead the way for the international market. It’s also important to note that there were less cancellations and more postponements with the Canadian market. People want to come to Israel and that gives hope for everyone. TW: How do you think the pandemic will change the way travel agents sell travel? HANA: The industry will need to be much more creative and innovative to sell a product in a world where ‘old
school’ itineraries won’t be enough. People will want to virtually walk in the Via Delarosa with a tour guide to get a feel for the visit and hear more stories about our diverse culinary scene. The need for engagement from consumers will be higher, and the ecosystem should implement more technologies to improve and provide tailor-made journeys to match specific needs. The world of ‘one itinerary fits all’ is gone – everyone will need their personal preferences embedded in their trip. We live in a disruptive era and we must adjust accordingly. The future tourist already has all the information within reach so the value proposition of the industry should focus on the added value of combining many preferences into one holistic experience. Everyone can book a hotel but not many are familiar with a boutique hotel that is close to a specific food stand that sells a special delicatessen in the early morning. The ability to demonstrate these elements technologically will have the ability to shift more consumers upward in the consumer funnel. TW: Why do you think it’s important for all travel industry professionals to tune into ISRAEL | TOURISM 3.0? HANA: I believe that strategic planning is something important and in these days of the pandemic, even now more than ever. To sit back and wait for things to get better without forecasting and evolving will make on irrelevant, without a chance for recover. The pace that everything is changing is so fast that you don’t have time to think too much or think at all. There is a need for an agile approach, to draw a vision for the long run but parallel to that, we must think in closer terms and execute in a trial and error mode. This is what we want to inspire with our event. We have the best speakers in these fields and Israel is world renowned for its innovation and technology. I honestly think that this is the way to move forward. For more information about into ISRAEL |TOURISM 3.0 go to https://www. travelweek.ca/news/register-now-forisrael-tourism-3-0/.
TOP NEWS
Will insurance companies cover the cost of PCR tests? by Cindy Sosroutomo TORONTO — Coupled with the 14-day mandatory quarantine, the federal government’s PCR testing requirement, which comes at a traveller’s own expense, may deter even more Canadians from travelling at a time when the industry needs them to the most. A PCR test, considered the gold standard in COVID-19 detection, differs from an antigen test, frequently referred to as a rapid test that garners results in as little as 15 minutes. A PCR test, which usually takes two or three days for results, differs in price around the world but generally costs anywhere from $100-$200, including in Canada where a handful of pre-testing programs are already underway. Air Canada’s program with Shoppers Drug Mart, launched in November, is available to asymptomatic travellers with an upcoming international flight who require a negative COVID-19 test; various destinations, particularly in the Caribbean, currently require visitors to test negative for COVID-19 prior to arrival. These tests come at a cost of $199, plus tax, in Ontario, and $150, plus tax, in Alberta. As an extension of the ‘Safe Travels Hawaii’ pre-travel testing program, WestJet, in partnership with DynaLIFE labs, is also offering pre-testing to Hawaiibound Canadians in Ontario for $199 plus tax, in British Columbia for $250 plus tax, and in Alberta for $150 plus tax. Meanwhile for international travellers flying into Canada and Canadians returning home from abroad, the federal government’s new PCR testing rule requires them to take a PCR test while in destination within 72 hours prior to departure, with only a few limited-time exceptions. And while Toronto Pearson’s new testing program, announced Jan. 6, and Calgary Airport’s pilot program in place since fall 2020, provide free testing to international travellers upon arrival in Ontario and Alberta, they are completely voluntary and are designed to add another layer of protection for Canadian communities, and are only done once travellers are back in Canada. Though many airlines, including Air Canada and WestJet, and insur-
ance companies like Manulife, Allianz and Blue Cross are already offering COVID-19 coverage, these plans generally do not cover the cost of testing for Canadians either departing on international flights or while in destination prior to returning home. But now that the federal government has mandated PCR tests for all travellers to Canada, perhaps they will in the future? Travelweek reached out to Canadian Life and Health Insurance Association (CLHIA), a voluntary trade association whose member companies account for 99% of Canada’s life and health insurance businesses, to ask if travel health plans – whether through an employer, credit card or individually purchased – will provide coverage for COVID-19 testing. Short answer: no, but nothing’s off the table for now. “Travel health plans by definition cover emergency services required at destination,” said Kevin Dorse, Assistant Vice President, Strategic Communications and Public Affairs. “A required and planned asymptomatic COVID-19 test prior to departure would not meet the definition of emergency services coverage as written today.” But this isn’t to say policies won’t change in the future, adds Dorse. “The situation continues to evolve and insurers are adapting their policies to reflect that, so this many change,” he said. “As always, we strongly encourage those planning travel outside Canada
to talk to their travel insurance provider for more details about what is and is not covered under a particular policy.” Travelweek also checked in with several insurance companies on the issue. Here are the responses from Ontario Blue Cross, Manulife and Allianz Global Assistance. At Ontario Blue Cross, Marketing Manager Natalie Correia tells Travelweek that PCR testing is not at all covered under its plans. “The emergency medical care benefit covers diagnostic services in emergency situations when prescribed by a physician. A diagnostic test necessary to comply with government requirements is not considered a medical emergency,” she says. A Manulife spokesperson said no, the COVID-19 PCR test required to return to Canada is not a covered expense. Over at Allianz Global Assistance, which offers COVID-19 insurance and assistance for clients who test positive for COVID-19 while travelling, a COVID-19 test will only be a covered cost under the company’s plans if the test results come back positive. “Both the cost of the test and the resulting medical costs or quarantine costs will be covered, subject to the terms and conditions of the policy,” confirms Julia Deanne Koene, Director of Corporate Communications at Allianz. January 14, 2021 | TRAVELWEEK | 7
“
It’s not hard work when you love what you do. So I’ve never really worked a day in my life.
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The Legend Lives On IN LOV ING MEMORY OF T HE HONOUR A BL E
Gordon “Butch” Stewart A TRUE VISIONARY. AN EX TR AORDINARY, PASSIONATE LEADER. AN AMAZING HUMAN BEING WHO TOUCHED SO MANY LIVES AND INSPIRED A DEEP LOVE FOR HIS RESORTS AND THE PLACE HE CALLED HOME, JAMAICA.
MAVERICK. INNOVATOR. ICON. Butch Stewart blazed trails in the hospitality industry, and it all began with one resort and a big dream. Forty years later, he turned that dream into the world’s only 5-Star Luxury Included® Vacation. Today, there are 20 Sandals® and Beaches® Resorts on 10 islands across the Caribbean. A visionary like Mr. Stewart comes along once in a lifetime. He believed in dreaming the impossible dream, and that’s how he forever changed the all-inclusive vacation industry. His legend will live on as Sandals looks to new horizons by expanding to more islands, building more resorts, and offering more cutting-edge innovations that make vacation dreams come true for our guests.
“
If you measure my success by the smiles of our guests, I’m the most successful man in the world. - Gordon “Butch” Stewart
”
“
Success takes a vivid imagination and a dream, and I believe in dreaming big. - Gordon “Butch” Stewart
”
From the beginning, Butch Stewart was on a singular mission to give guests the time of their lives. Innovation has always been what keeps Sandals and Beaches moving
Innovation was at the heart of Butch Stewart, and it’s the cornerstone of the Sandals and Beaches brands. From the start, Mr. Stewart set out to make Sandals a brand
forward, because he was always looking for new ways to deliver an unparalleled luxury experience in the most beautiful destinations in the world. After all, he knew
that doesn’t just stay on trend, but that creates trends. His legacy is indelible, and Sandals will continue to dream big and deliver on his promise of creating the next generation of travel.
that it’s our guests who are the heart of Sandals and Beaches Resorts.
July 6, 1941 - January 4, 2021
Love is all you need
It is with great sadness that we announce the passing of our beloved founder and chairman, the Honourable Gordon “Butch” Stewart.
If you would like to share your thoughts, memories and
His legacy will live on forever.
condolences, you can email allthatsgood@sandals.com Sandals ® and Beaches ® are registered trademarks. Unique Vacations, Inc. is an affi liate of Unique Travel Corp., the worldwide representative of Sandals and Beaches Resorts.
WORLD NEWS IATA has expressed “deep frustration” with Canada’s COVID-19 pre-arrival PCR test requirement. “While the industry for months has been calling for systematic testing to re-open borders without quarantine measures, these pleas have fallen on deaf ears, especially in Canada,” says IATA. “Now, in a decision that can only be described as the ‘worst of both worlds’, the government is mandating that passengers provide proof of a negative COVID-19 molecular polymerase chain reaction (PCR) test taken within 72 hours before planned departure to Canada, while at the same time declining to lift existing travel restrictions and quarantine requirements.” IATA goes on to say: “It is both callous and impractical to impose this new requirement on travellers at such short notice. Moreover, it is completely unrealistic to mandate that airlines check passengers’ compliance with the new rule, as it cannot be the airline’s role to determine if a passenger tried their utmost to get tested or not.”
BORDERS The closure of the Canada - U.S. border has been extended to Feb. 21. Prime Minister Justin Trudeau made the announcement at his Jan. 12 COVID-19 briefing, and it was followed up by a tweet from Bill Blair, Minister of Public Safety and Emergency Preparedness: “We are extending restrictions on non-essential travel with the United States until February 21st, 2021. Our Government will continue to ensure the safety of Canadians against #COVID19 and base our decisions on the best public health advice available.” The Canada - U.S. border has been closed since mid-March 2020, in the wake of the COVID-19 pandemic. Multiple extensions have been announced over the past 10 months. Unvaccinated travellers must not be discriminated against as travel re-opens post-COVID-19, says WTTC President & CEO Gloria Guevara, adding comprehensive testing will allow free and safe movement for all. “WTTC wholeheartedly supports the testing on departure of all travellers to ensure passengers can prove they are COVID-19 free and thus avoid the spread,” says Guevara. It will take a significant amount of time to vaccinate the global population, she adds, especially those in less advanced countries, or in different age groups. “The common sense approach is to allow the free movement of people who can prove a negative test result, rather than reserve travelling or jobs for a small minority who have been vaccinated.”
AVIATION In-destination PCR testing will no doubt ramp up exponentially now that one of the biggest travel markets in the world - the U.S. - is following the lead of other countries including Canada in mandating pre-arrival PCR tests for air passengers. The Jan. 26 start date, as announced by the CDC, is at least more notice than the Canadian government gave Canadian travellers, who had just a week’s notice, with only a few exceptions. Until now the relatively loose travel restrictions on American travellers, at least compared to countries like Canada, have been driving tourism at many destinations especially in Mexico and the Caribbean. 10 | TRAVELWEEK | January 14, 2021
Following Transport Canada’s greenlight for the embattled 737 MAX, WestJet has announced that it intends to phase the aircraft back into passenger service starting Jan. 21. Taking a phased to re-entry, the MAX aircraft will resume service on non-commercial test flights in mid-January. On Jan. 21, pending Transport Canada’s reopening of Canadian airspace to commercial flights for the 737 MAX, WestJet plans to operate three roundtrip flights per week between Calgary and Toronto.
CRUISING Crystal Endeavor, originally scheduled to launch in August 2020, is now on track to debut this summer. With the delay, which was caused by the temporary shutdown of MV WERFTEN shipyard due to the global health crisis, Crystal has cancelled Crystal Endeavor voyages through May 1, 2021. It is currently reviewing the ship’s published summer itineraries in destinations like the Norwegian Fjords, Scottish Isles, France, Spain, Portugal, the Atlantic Isles, Western Africa, Brazil, Argentina and Antarctica. Genting Hong Kong (GHK), Crystal’s parent company, recently completed a €193-million loan agreement with the German government for the completion of Crystal Endeavor and to support the operations of the shipyard through March 2021.
NEWS
On-site PCR testing at Jamaica resorts in the works, says JTB TORONTO — The government of Jamaica has approved a number of private labs to conduct COVID-19 testing for Canadian travellers in destination, plus onsite testing at select resorts in Ocho Rios, Montego Bay and Negril is in the works, says the JTB. Meanwhile Jamaica’s private health facilities have been working rapidly to increase COVID-19 PCR testing for visitors and to make the process more accessible and streamlined. The news comes in the wake of the Canadian government’s PCR testing update. Passengers arriving at Toronto Pearson Airport from Jamaica will be allowed to forgo the pre-arrival PCR test requirement for all inbound passengers, but only until Jan. 18, and only if they agree in advance to take a COVID-19 test immediately upon their arrival at Pearson. The exemption was put in place Jan. 9 due to a shortage of tests on the island, and is only for passengers arriving at Pearson Airport, and only for departures from Jamaica to Canada through Jan. 18. The JTB says that while the initial influx of test requests from Canadian tourists in Jamaica caused some backlog, testing is now being prioritized based on departure date in order to ensure all Canadians can obtain their required test results prior to their departure. A complete list of accredited testing labs is available at https://www.visit jamaica.com/travelauthorization/testinglabs/. Appointments can be made via email or over the phone, says the JTB. The JTB adds that Jamaica's Ministry of Health is also working with private laboratory Microlabs to offer Canadian travellers on-site COVID-19 PCR testing at select hotels located in the main tourism regions of Ocho Rios, Montego Bay and Negril. The hope was to have the service implemented this week. Microlabs has built a Canadian Visitor Testing Portal at https://microlabs.limited/canada-visitorportal for travellers who wish to request a test at their hotel/resort.
“Bear with me as I delve into these files”: Alghabra named Transport Minister TORONTO — The federal government’s new Transport Minister Omar Alghabra says he comes to the post with an understanding that the ministry’s files - which include everything from the financial assistance package for Canada’s airlines, to the proposed acquisition of Transat by Air Canada have direct impact on Canadians, “and the livelihoods of many Canadians.” “I realize the importance of the decisions that we make,” said Alghabra. The airline industry is in a freefall after 10 months of the pandemic and travel restrictions. On Nov. 8 then-Transport Minister Marc Garneau announced a financial package for Canada’s airlines, one that would be contingent on refunds, which for agents could trigger mass commission recalls. Since then there have been no further details about an airline industry bailout. Later Alghabra added: “Bear with me as I delve into these files. I accept and understand the sense of urgency that comes with these files.” NACC STATEMENT Mike McNaney, President and CEO of the National Airlines Council of Canada (NACC), issued a statement in response to Alghabra’s appointment as the new Minister of Transport. “We want to welcome Minister Al-
ghabra to his new portfolio as he assumes the role at a critical time for our industry. Decisions made by the federal government in the coming weeks and months will directly and forcefully impact the future of Canadian aviation, the future of our employees, and the future of the communities we serve. “Aviation is in crisis. We are losing connectivity and service to communities across Canada at a rate that threatens to unwind billions of dollars in investment made over the past 10 years that has supported hundreds of thousands of jobs, and driven a level of connectivity and service that underpinned economic growth in every region of Canada. “Canada’s major airlines are still operating without sector-specific aid and are consequently losing market share to foreign competitors who have received strong sectoral support from their governments. “While we wish we could welcome Minister Alghabra under far less dramatic circumstances, the reality is tens of thousands of aviation employees have lost their jobs, billions of dollars in aircraft are parked and out of operation, and market capacity has been reduced by more than 80% as carriers struggle to provide some level of service, and yet maintain financial viability. “While our challenges are many, we are committed to working with Minister Alghabra for the on-going safe restart of aviation, building on measures taken by countries around the world in particular the utilization of a robust COVID-19 testing strategy tied to quarantine and border measures." January 14, 2021 | TRAVELWEEK | 11
NEWS
With cuts, WestJet’s capacity reverts to levels not seen since June 2001
albeit with limited eligibility. Refunds trigger commission recalls for travel agents, putting the retail sector on the edge during already extremely difficult times. Immediately after the government announced the PCR test rule on Dec. CALGARY — WestJet is making more 30 and 31, a rule which went into efcapacity cuts as well as announcing fect, Jan. 7, WestJet saw "significant furloughs, temporary layoffs, unpaid reductions in new bookings and unleaves and reduced hours for up to precedented cancellations," said Ed 1,000 employees across its network, as Sims, WestJet President and CEO, in a it grapples with overwhelmingly negastatement. tive impact brought on by the federal "The entire travel industry and its government’s new PCR test rule. customers are again on the receiving WestJet is removing some 30% of its end of incoherent and inconsistent currently planned February 2021 and government policy. We have advocated March 2021 capacity from its schedule, over the past 10 months for a coordiamounting to a more than 80% reducnated testing regime on Canadian soil, tion year over year. but this hasty new measure is causing WestJet is also reducing domesCanadian travellers unnecessary stress tic frequencies by 160 departures as and confusion and may make travel unaffrequently evolving advisories, travel fordable, unfeasible and inaccessible for restrictions and guidance continue to Canadians for years to come,” says Sims. negatively impact demand trends. As a result of the reduction in capacity, Any impacted passengers will be the equivalent of 1,000 employees contacted directly. across the WestJet Group of Companies In October 2020 and November 2020 will be impacted through a combinaWestJet and WestJet Vacations announced refunds for cancelled flights, tion of furloughs, temporary layoffs, Travelweek 2020 ads:TravelWeek 2016 2021-01-08 12:49 AM Page 1
unpaid leaves and reduced hours. There will also be a hiring freeze implemented. Capacity to WestJet’s international markets will be down 93% year over year. Going forward WestJet will be operating only five daily flights internationally, compared to 100. The impact to WestJet’s network includes: • Elimination of more than 230 weekly departures (including 160 domestic) and removal of more than 30% of capacity versus prior months. • Suspension of 11 routes (EdmontonCancun, Edmonton-Puerto Vallarta, Edmonton-Phoenix,Vancouver-Cancun, Vancouver-Phoenix, Vancouver-Puerto Vallarta, Vancouver-Cabo, VancouverCalgary-Las Vegas, Calgary-Orlando). • Seasonal suspension of 13 international and transborder destinations (Antigua, Aruba, Barbados, Bonaire, Huatulco, Ixtapa, London Gatwick, Mazatlán, Nassau, Port of Spain, San Jose, Tampa, and Turks and Caicos). WestJet will operate approximately 150 daily departures, returning to levels not seen since June 2001.
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12 | TRAVELWEEK | January 14, 2021
NEWS Prime Minister Justin Trudeau was asked by a CTV reporter about the government’s financial assistance package for the airlines. Specifically referencing WestJet’s cuts and job losses, the CTV reporter said, “You’ve been standing in this spot since the spring [talking about assistance for Canada’s airlines] … when is it coming? What’s the hold up?” As he has before, Trudeau pointed to the more than $1.5 billion of financial assistance from the federal government, in the form of the wage subsidy (CEWS) and other federal programs, that Canada’s airlines have used to survive the pandemic. “We know the airline industry is extremely hard hit” by the pandemic, said Trudeau. “At the same time, we expect people to be reimbursed, regional routes to be protected,” he said. He added: “These discussions are continuing.” On Nov. 8 Transport Minister Marc Garneau announced that the government was initiating talks with the airlines about a financial assistance package, one that would be contingent on refunds. Mass refunds could trigger up to $200 million in commission recalls for travel agents. Since the initial announcement on Nov. 8 there has been no further details about a bailout.
‘Border baloney’: Armann urges Canadians to question new COVID travel rules TORONTO — The head of Unifor Local 7378 is calling ‘border baloney’ on the federal government’s new COVID-19 measures for international travellers Unifor Local 7378 president and pilot Barret Armann points out that the new rule - requiring a negative PCR test for all arriving passengers, on top of the 14-day quarantine - means that symptomatic Canadians who test positive for COVID-19 will now have fewer restrictions placed on them than an asymptomatic international traveller with a confirmed negative test. "This Liberal government is hastily slapping together a border policy built
on bureaucratic baloney," says Armann, president of Unifor Local 7378. "How does it make any sense at all for a symptomatic Canadian who has tested positive for Covid-19 to be treated as less of a threat and face fewer restrictions than an international traveller who hasn't even had a sniffle and receives a negative test result? Community spread accounts for the majority of Canada's COVID cases but you wouldn't know it comparing government policies side by side.” The pilots’ union is urging Canadians to question the logic behind the government’s new measures. Symptomatic COVID positive Canadians must self-isolate for a period of at least 10 days. As Armann points out, there is no requirement to provide a quarantine plan although some provinces do telephone follow-ups. Asymptomatic Canadians aren't eligible for testing in most provinces. For those who meet the requirements for testing they can end their self-isolation either immediately after receiving a negative test result or shortly after symptoms stop. The union notes that this is in stark contrast to all international travellers who now must undergo testing, have a government approved 14-day quarantine plan, provide regular symptom monitoring updates and be subjected to telephone and in person follow-ups by government officials even if they have no symptoms and have received a COVID negative test result. Unifor Local 7378 is renewing calls it has made since September for the federal government to replace what it
calls the current mish-mash of border policies with a testing on arrival program across the country that mirrors the successful pilot program underway in Alberta that permits asymptomatic travellers to end their quarantines after receiving negative Covid-19 test results.
“A Canadian who has experienced symptoms can go back to work at a factory amongst hundreds of others after receiving a negative test result but every single traveller must sit at home for 14 days?” "Testing on arrival to Canada by Canadians is the best way to ensure accuracy and capture every case of COVID-19 entering our country. A Canadian who has experienced symptoms can go back to work at a factory amongst hundreds of others after receiving a negative test result but every single traveller must sit at home for 14 days? Where is the science or logic behind that? Given the number of politicians who travelled over the holidays, it's safe to say there isn't any. It's time for a one country – one policy approach to Canada's borders that is built upon testing on arrival and shortened quarantines,” said Armann. January 14, 2021 | TRAVELWEEK | 13
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“He was our biggest fan”: Agents, retail groups, tour ops react to passing of Gordon ‘Butch’ Stewart TORONTO — If there was one person who could truly be called an icon of the travel industry, it was Gordon ‘Butch’ Stewart. As the founder of Sandals Resorts, and later Beaches Resorts, as well as countless other initiatives from Island Routes to The Sandals Foundation, Stewart transformed and gave back to Caribbean tourism like no one else. He passed away Jan. 4, 2021 at the age of 79, leaving behind his family and an incredible legacy of resorts across the Caribbean. As he always said, Sandals Resorts didn’t invent the all-inclusive concept, ‘but we perfected it.’ “Mr. Stewart was a not only an amazing person but one of the fairest businessmen I’ve ever worked with,” Nino Montagnese, Managing Director, Air Canada Vacations told Travelweek. “Today is a sad day… His passion for our industry will have many of us mourning his loss.” Montagnese thanked Stewart “for your friendship and great dedication to our industry” and said his heartfelt condolences go out to the Stewarts and the entire Sandals family. CHAMPION OF TRAVEL AGENTS The strong connection between Stewart, Sandals Resorts, and companies like ACV was just one facet of an incredibly dedicated partnership to the travel trade, and specifically travel agents. Stewart had long championed the work that travel agents do. He liked to joke that the reason Sandals Resorts had such long and complex names for their room categories was to get potential travellers to seek out a travel agent’s help to figure out the difference between each one. As recently as April 2020, a Sandals Resorts video had Stewart offering encouraging words for agents navigating the first chaotic days and weeks of the pandemic. Noting that agents have always been the backbone of Sandals’ success, Stewart told agents: “I don’t want you to worry because every little thing is going to be just fine.” Lois Barbour, Travel Time TPI in St. 14 | TRAVELWEEK | January 14, 2021
Sandals Resorts founder Gordon 'Butch' Stewart with Kim Hartlen with Kim Hartlen Travel TPI, at Sandals Montego Bay
John’s, NL, has had award-winning booking volumes with Sandals Resorts for years. “Mr. Stewart was truly one of the greats in the travel industry,” says Barbour, adding that he was “a true visionary, who appreciated and supported the travel agent community in so many ways.”
“Having been in many meetings with him over the years he always made you feel like you had a voice, one he always listened to. His commitment and love for the travel agents was always so important to him.” When Barbour had the opportunity to meet Stewart, “it was such an honour and to know he genuinely appreciated my business was overwhelming. That has never wavered over the years and many occasions of interacting with him at events, conferences and meetings. A true icon who will be missed in the travel industry, by the Sandals family, and all across the Caribbean. My condolences go out to his family for their loss.”
“HE WAS OUR BIGGEST FAN” Another top producer for Sandals Resorts, Kim Hartlen with Kim Hartlen Travel TPI in Lower Sackville, NS. “The world has lost a true Caribbean legend,” Hartlen told Travelweek. “Having been in many meetings with him over the years he always made you feel like you had a voice, one he always listened to. His commitment and love for the travel agents was always so important to him. He was our biggest fan!! Today I feel the loss of a family member because that is how Mr. Stewart and Sandals family made me feel and going to Sandals & Beaches Resorts has always felt like I was home. My heart and prayers go out to the entire family and Sandals family.” At the December 2019 Sandals STAR Awards, TPI was one of two Canadian host agencies honoured among the company’s Top 10 Travel Agencies. Zeina Gedeon, CEO, TPI, told Travelweek: “I am not sure what to say about Hon. Gordon Butch. I started thinking of all that he is/was: a legend, a titan, a mentor, Innovator, visionary, pioneer trailblazer, marketing genius, philanthropist and I can go on with more words to describe this incredible man. I am forever grateful to call him my friend, and I will never forget all that he taught me. To Adam and the Stewart family my sincerest condolences, it is a great loss for all. May he rest in peace.” The other Canadian host agency
NEWS honoured among the company’s Top 10 Travel Agencies at the 2019 STAR Awards was The Travel Agent Next Door (TTAND). Flemming Friisdahl, Founder, TTAND, says: “Anyone who has been in the travel industry as long as I have been would have had to have met Butch. He was a person that truly believed in the value of travel agents to help promote and sell his amazing product. He was extremely friendly and easy going and when ever you were in his presence he would fill the room with energy. Friisdahl adds: “I know Adam will do an amazing job moving the brand forward with the amazing team at Sandals. We are very sorry for their loss during this difficult time." “BUTCH WAS SANDALS” Sandy Willett, Branch Manager with Vision Travel Solutions in Waterloo, ON, received the CEO Award of Excellence at the December 2019 STAR Awards. “Butch WAS Sandals,” Willett tells Travelweek. “It was always so exciting to see him at functions and to get a hug from him when I won an award! He understood travel agents and always knew how important we were to his business.” Willett adds that as well as being an amazing businessman, Stewart also gave back so much to the islands, whether that meant building schools, sending equipment to schools or making sure the kids had Christmas gifts every year. “One year I was at Sandals South Coast and they brought all the local kids to the resort and Santa arrived by helicopter with their presents. Such a wonderful experience – very heartwarming.” Willett adds: “Such a loss for the travel industry but I think so many of us were blessed by his kindness and humility.”
PCR testing now at select Cuba resorts, says Gomez TORONTO — In response to the Canadian government’s new PCR testing requirement, Cuba has announced new PCR testing capabilities at resorts in several top travel destinations. For US$30, visitors can get tested at hotels in Varadero, Cayo Coco, Cayo Santa Maria and Holguin. The fee is payable only by credit card or debit /VISA.
Cash payments will not be accepted. “It’s great news that Cuba can offer this convenience to all Canadians visiting our beautiful country,” said Lessner Gomez, Director of the Cuba Tourist Board in Toronto. “Cuba has a world-class health system and the highest doctor/patient ratio in the world – three times more than Canada. We are totally ready to accommodate increased testing.” Guest will be advised upon arrival at their hotel, during the welcome briefing, about on-site testing and how to arrange an appointment with hotel doctors. Those staying in private homes can get tested at all international clinics in Cuba, which are located throughout the country.
CHTA calls on feds to reconsider new PCR testing rule MIAMI — The Caribbean Hotel and Tourism Association (CHTA) is imploring the Canadian government to reconsider its new testing requirement, saying that it will cause further damage to the region’s economy. The requirement, which went into effect on Jan. 7, requires all residents and travellers, including those from the Caribbean, to provide proof of a negative COVID-19 PCR test before their planned departure to Canada. “This policy is creating challenges and places even greater economic hardship on the people and governments of the Caribbean and on the thousands of Canadians currently in the Caribbean who are scheduled to return home in the coming weeks,” said CHTA’s Acting CEO and Director General Vanessa Ledesma. Ledesma added that the policy has resulted in a rash of cancellations by Canadians who had been scheduled to travel to the region, further harming already fragile businesses and economies and keeping more employees from returning to work. “As the policy takes effect, we anticipate many stranded Canadians being unable to return home due to their inability to get tests in the required time,” she said. In a statement submitted to Canada’s Minister of Transport Marc Garneau and shared with Canadian High Com-
missions and Consulates across the region, the CHTA, on behalf of the 33 National Hotel and Tourism Associations throughout the region that are part of its Federation, said that “we respectfully request reconsideration of this policy for the Caribbean.” It went on to say that while it recognizes that the policy is intended to mitigate the spread of COVID-19 in Canada, “our commitment to the health and safety of residents and travellers is best demonstrated by the COVID-19 protocols and containment measures, which are in place throughout the Caribbean, and the thousands of tourism employees who have undergone health safety training conducted by CHTA and its health safety partners, the Caribbean Public Health Agency (CARPHA) and the Caribbean Tourism Organization (CTO).” Ledesma added that this is further reinforced by the low tourism-related transmission rates in the region. According to the CHTA, the Caribbean has maintained one of the lowest incident rates of COVID-19 in the world, largely due to stringent health safety and testing measures that are in place as well as the leadership of many Caribbean Heads of Government.
Porter eyes new restart date in March TORONTO — Porter Airlines has pushed back its tentative restart date to March 29 due to the ongoing global health crisis. The airline previously suspended operations until Feb. 11 but according to president and CEO Michael Deluce, more time is needed as COVID-19 vaccine rollouts continue across Canada. “With the introduction of vaccines, we are more optimistic about determining a date in the near-term to reintroduce flights than at any point since the pandemic began,” said Deluce. “More time is needed to assess the vaccine’s influence on current travel restrictions and when it is appropriate to begin operations again. We expect to establish a timeline for this to happen in the first part of 2021.” Further updates will be provided this winter based on the status of the pandemic and government measures, added Deluce. January 14, 2021 | TRAVELWEEK | 15
NEWS Other initiatives from the $500 million luxury travel company have included a series of live industry events under the ‘Limitless Luxury Conference’ banner, as well as curated six Ultra Luxury Micro-Top Performer Trips, and a Keynote Speaker series.
New luxury agency launches with hourly fee-based model Michael Johnson, President, Travel Edge
Johnson promoted to President of Travel Edge TORONTO — After two years as Executive Vice President of Travel Edge Leisure, Michael Johnson has been promoted to President of Travel Edge. As EVP, Travel Edge Leisure, Johnson is credited wth bringing in $150 million in "unprecedented growth”. He’s also responsible for creating a renewed focus on community, say company execs, adding that Johnson’s expertise in delivering exceptional customer experiences has been a key factor in Travel Edge’s growth as a leading agency in luxury travel. Johnson joined Travel Edge with 18 years of experience in the luxury retail industry. As President of Travel Edge he will assume responsibility for both Travel Edge Business and Leisure. Says Johnson: “Travel Edge was born from the idea that we could offer advisors a curated, more relevant and exclusive experience to help them grow their unique businesses. The expertise of travel advisors is at the heart of our travel offering. The future of luxury travel lives with the ICs – they need a partner who can help them take their business to the next level.” Just over a month into the pandemic, Travel Edge launched a new signing bonus program worth up to $250,000 for advisors looking to join the agency. The new Travel Edge bonus program not only rewards the new advisor, but also the advisor who has recommended them for the network. 16 | TRAVELWEEK | January 14, 2021
VANCOUVER — What makes the new Wells Luxury Travel Ltd. a unique travel agency? It’s being launched in the middle of a pandemic and it’s charging clients an hourly fee. Started by award-winning travel industry leader Kemi Wells, who currently sits on Virtuoso’s Global Member Advisory Board and the Travel + Leisure Magazine’s Advisory Board, the new Vancouver-based agency focuses on concierge-style travel management to meet the rising demand for luxury travel.
“I strongly believe ... that the luxury travel industry will rebound stronger than ever.” “I strongly believe in the pent-up demand and that the luxury travel industry will rebound stronger than ever,” says Wells, who prior to her role as President served as director at North South Travel. “My gut was telling me
l-r: Kemi Wells, Julie-Anna Vogel, Samantha Jervis
to make the move and turn this crisis into an opportunity; Wells Luxury Travel was born. The down time now gives me time to strategize, prepare and be ready for boom.” As for why she decided on an hourly fee-based model, Wells believes that charging fees for leisure travel is becoming increasingly expected by affluent clientele but has yet to take hold on a broad scale within the Canadian marketplace. Wells Luxury Travel is part of Virtuoso’s global luxury network and will only accept clients on a referral basis. It will focus on supplier partnerships in the growing luxury categories of celebration, adventure, wellness and sustainable travel. The agency’s growth strategy for independent consultants will be just as selective – it is considering only advisors who solely focus on luxury travel or who are new to the industry with a strong luxury-focused business plan. “I want to build a collective of like-minded, passionate luxury travel advisors who are forward thinking and prioritize superior service for all clients,” added Wells. Joining the team as founding affiliates are industry veteran Samantha Jervis and travel writer Julia-Anna Vogel. Jervis brings with her over 30 years of luxury cruise and hotel experience, while Vogel, who boasts years of luxury travel and lifestyle writing experience, was recently nominated as one of Travel + Leisure’s Rising Stars for 2021. Wells, meanwhile, has managed the community for the Young Vancouver Travel Professionals for the past five years and was awarded the ‘Tomorrow’s Leader Award’ in 2015, just one year after entering the industry.
NEWS to TTC with several successful years in the Canadian travel industry under his belt and I believe he will be a great fit for our company culture, adding tremendously to what we have already created. Almost every one of our sales and executive team members already have relationships with him and hold him in very high regard.” Roberti can be reached at Nick. Roberti@TTC.com or (416) 333-5376.
Nick Roberti, Director of Group Business Development in Canada, The Travel Corporation
Roberti joins TTC as Dir. of Group Business Development, Canada TORONTO — Nick Roberti has joined The Travel Corporation (TTC), taking on the role of Director of Group Business Development in Canada. Roberti’s past roles with major tour operators, giving him several years of experience in guided touring and group travel expertise, include BDM, National Sales Manager and Head of Sales for North America. In his new position he will be responsible for the sales and promotions of Trafalgar, Costsaver, Insight Vacations, Luxury Gold and Contiki as it relates to private, scheduled and custom groups across all provinces and territories. “I am thrilled to be joining an industry-leading team at TTC and working with our partners across the country on strategic ways to develop group business, not only to recover from the pandemic, but to help their businesses thrive for years to come,” says Nick Roberti as the director of group business development in Canada. Always looking to the the future of travel in 2021 and beyond, TTC sees the demand for custom groups as a major trend from Canadian clients. The company has shifted resources to build a bigger and better groups department alongside an enhanced and dedicated groups team, to better serve the Canadian travel agent community, TTC partners and clients. Jeff Element, President of The Travel Corporation Canada, says: “Nick comes
Swan Hellenic opens North America office following relaunch CYPRUS — Less than a year after its global relaunch, Swan Hellenic has opened a new office in Ft. Lauderdale to expand its presence in North America. The new office, which will offer personal service as well as a dedicated call centre, will support the United States, Canada and Mexico markets. It will join Swan Hellenic’s growing list of global offices in London, Dusseldorf and Monaco, as well as a branch office in Hong Kong and partnerships that serve India, Japan and Australia-New Zealand. With the new office, Swan Hellenic is one step closer to offering global direct customer support after announcing its relaunch last summer. The boutique cruise brand was previously part of All Leisure Holidays in the U.K., which collapsed in 2017. It was later acquired by G Adventures but is no longer part
of G’s portfolio. Swan Hellenic is now relaunching with two expedition ships currently under construction. The new North America team is headed by GM Tom Russell, previously President of Cruise & Travel Executives, COO of Global Voyages Group and COO & Managing Director North America of Silversea. Joining him are: Mitchell Schlesinger as Sales Director North America, previously of Norwegian Cruise Line, Orient Line and Voyages to Antiquity; Andrea Corman as Customer Relations Director, previously of Voyages to Antiquity, Uniworld and Oceania Cruises; and Nick Giersdorf as Marketing & Digital Director, previously of Global Voyages Group. According to the team, Swan Hellenic is now back stronger than ever and is ready to take cruisers to “see what others don’t.” Said GM Russell: “It’s a privilege for me and my amazing new team to bring the iconic Swan Hellenic to North America. We can’t wait to introduce sophisticated cruise-goers across the States, Canada and Mexico to the unique exploration, cultural and creative possibilities of cultural expedition cruising.” Two new expedition ships are being built at Helsinki Shipyard in Finland, each providing 152 guests with a personal five-star experience onboard. The first ship, SH Minerva, will set sail for Antarctica in November 2021, while the second will embark on its maiden voyage in April 2022.
Rendering of one of Swan Hellenic’s new ships
January 14, 2021 | TRAVELWEEK | 17
NEWS awesome responsibility. I am a passionate believer in Anguilla’s extraordinary tourism product and look forward to working closely with my colleagues at the Board, the Ministries of Health and Tourism and with our industry stakeholders to recapture our market share, rebuild and rebrand our destination as the most desirable vacation experience in the Caribbean.”
Huntington Travel sold to investment group Stacey Liburd, Director of Tourism, Anguilla Tourist Board
Anguilla Tourism Board appoints new Director of Tourism THE VALLEY, ANTIGUA — The Anguilla Tourist Board has welcomed Stacey Liburd as its new Director of Tourism. Liburd, who began her new role on Jan. 4, previously served as a member of the ATB Board of Directors where she chaired the Marketing Committee and brings with her a wealth of business development, sales and marketing experience in tourism. She has served as Sales and Marketing Manager for Quintessence Hotel, a Relais and Château Property, Santosha Estate, Long Bay Villas, Zemi Beach House as well as the brand new Tranquility Beach Resort Anguilla. She also served as Business Development Manager for Calypso Charters where she introduced extensive hiring and training programs for staff and expanded the number of accounts with hotels, villas and tour operators. On the value that she brings to her new role, Kenroy Herbert, Chairman of the Anguilla Tourist Board, said: “Stacey Liburd is the ideal candidate for this important position. She is a creative tourism marketer and results-oriented manager with a proven ability to develop and execute marketing campaigns and trade initiatives that deliver results. We are confident in her leadership skills and ability to guide the Anguilla Tourist Board and our industry through our recover in the post-COVID era.” Added Liburd: “I am honoured that the Board has entrusted me with this 18 | TRAVELWEEK | January 14, 2021
TORONTO — Airline consolidator Huntington Travel has been acquired by Huntington Travel Holding, a Torontobased travel investment group. In business since 1973, Huntington Travel together with its other businesses was acquired by Europe-based Etraveli Group in August 2019 . Kiran Budhdev, CEO of Huntington Travel, says Etraveli has made a corporate decision to divest Huntington. The result is that Huntington Travel, Escapades by Huntington and Huntington Travel USA have been acquired from Etraveli Group AB by investment syndicate Huntington Travel Holding (HTH). Budhdev says HTH plans to spend the coming months ensuring business as usual at Huntington Travel and its subsidiaries. Budhdeo will continue to lead the company and its subsidiaries in the interim. He says Huntington prides itself on the service it provides agents from their dedicated and experienced team, and says he’s excited that the new owners acknowledge the Huntington brand value and the service model provided by the existing Huntington team. “Travel agency and airline partners will continue to enjoy the excellent relationships they have experienced with Huntington over the last 48 years,” says Budhdev. Meanwhile travel industry executive Ravi Kumar has joined the Huntington team as COO. Kumar brings extensive experience in air consolidation with successful long tenures at major consolidators and TMCs in Canada, says Budhdev. “The company was looking to divest its consolidator business Huntington Travel along with the subsidiaries and
found a good home. We are pleased that Huntington will continue to service its clients and supplier partners with the high standards the Huntington brand is known for,” says Mathias Hedlund, CEO of Etraveli Group. Says Kumar: “Covid-19 has affected every business in travel, however Huntington has been recognized for its great service to its customers and partners during these difficult times. At Huntington, we believe in being a longterm valuable partner to the travel industry community.”
Here’s what’s included in Azamara’s WAVE offer TORONTO — Azamara’s 2021 WAVE Offer includes savings of up to 40% for select sailings as well as value-added perks like complimentary WiFi. Clients booking between now and March 31, 2021 will enjoy up to 40% for select sailings between March 20, 2021 and May 13, 2022. Other perks of the offer include complimentary WiFi for passengers staying in an Oceanview stateroom or higher, exclusive cultural events and consumer flexibility with the company’s ‘Cruise with Confidence’ program, which allows passengers to book by Jan. 31, 2021 and change their voyage up to 48 hours prior to sailing. Azamara’s three ships – Azamara Journey, Azamara Quest and Azamara Pursuit – all have participating voyages. Sailings that can be booked with the WAVE offer include the ‘Iberia Intensive Voyage’, which allows for an overnight in Sevilla, Spain and includes a Flamenco show and a trip to Jerez de la Frontera to taste local sherry wines; the ‘Norway Intensive & Svalbard Voyage’, which includes eight late nights, hiking along resident fjords and a crabbing expedition in the wild; and the ‘Australia/New Zealand Voyage’, during which guests enjoy three late nights, one overnight, whale watching and touring the legendary Marlborough wine region.
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