Travelweek - January 21st, 2021

Canada’s Travel Trade News January 21, 2021 travelweek.ca

Clear for takeoff Transport Canada gives 737 MAX the green light, pg. 9 Air Canada flights to resume Feb. 1

How resorts are responding to new testing rules

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How to book a PCR test in the Dominican Republic 12

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TOP NEWS

From on-site testing to free quarantine stays: How hotels & resorts are responding to new testing rules TORONTO — It didn’t take long for the travel industry to react – and adapt – to the federal government’s new pre-arrival testing rule.

In the days immediately after Intergovernmental Affairs Minister Dominic LeBlanc announced on Dec. 30 that all passengers entering Canada are now required to present a negative PCR COVID-19 test three days before arrival, the industry saw several destinations come forward with assurances about their testing capabilities. Countries like Cuba and Jamaica announced PCR testing at select resorts in top tourist spots, with the latter even establishing a Special Task Force to oversee testing efforts. Saint Lucia also announced antigen (rapid) testing at select hotels for qualified guests, with in-hotel PCR tests coming soon.

A growing number of hotel and resort companies have taken it upon themselves to roll out on-site testing, no doubt spurred by pre-arrival testing rules from both the U.S. and U.K., similar to that introduced by Canada. The way forward for the hotel industry appears to center around on-site testing, but while it’s certainly an added value and convenience for guests, it also adds a potential additional expense and logistical challenge for hotels and resorts.

“We know many resort companies are still struggling financially after nine months of COVID-19 and they’re not eager to absorb the extra expenses of free on-site testing,” John Hawks, Executive Director, Destination Wedding & Honeymoon Specialists Association (DWHSA) tells Travelweek. “Resorts that can’t offer free on-site testing may find themselves at a disadvantage with their competitors.”

Of the early adopters of on-site testing, Sandals and The Excellence Collection are among those offering complimentary in-resort PCR tests for guests. Many more like Palace Resorts, Playa Hotels & Resorts, AMResorts and Couples Resorts are offering free antigen testing, primarily targeting American guests who require a viral test to enter the United States (PCR and antigen tests both qualify).

On the cover: Boeing 737 MAX 7 / Credit Boeing

by Cindy Sosroutomo

To further accommodate guests, several hotel and resort brands have announced complimentary quarantine stays averaging 14 days for those who test positive in destination, prior to boarding their plane home. DWHSA’s running list of these brands include AIC Hotel Group, AMResorts, Blue Diamond, Hotel Xcaret, Karisma and Palace, while others like Playa and Palladium are offering quarantine stays at discounted rates.

On the swift response he’s seen from the travel industry, even with the week’s notice given by the Canadian government of the new testing rule, Hawks says: “It’s great seeing how quickly resort and hotel companies, airlines and tourism offices have jumped into action with free on-site testing and free quarantine stays to reassure advisors and consumers. Of course, we want travel in 2021 and beyond to be as safe as possible, and the more testing that’s done the faster governments can drive down the risks of COVID-19.”

Despite the industry’s unwavering ability to adapt, Hawks doesn’t make light of the impact these new testing requirements will have on travel. Prior to the announcements, he says DWHSA members were seeing an increasing demand for destination weddings, honeymoons and all types of romance travel. Now, with the new rules in place,

he anticipates that momentum to slow.

“We do expect to see some cancellations and postponements due to these new rules, unfortunately,” he says.

“What we’re hearing loud and clear from both Canadian and U.S. DWHSA members is that their clients aren’t so worried about the on-site/off-site test availability as much as the possibility of a positive test result that might leave them stranded for one or two weeks in-country, under quarantines. They’re concerned about a one-week getaway turning into a three-week trip, especially if the test results turn out to be false positives.”

Travelweek reached out to hotel and resort companies that are offering either complimentary or discounted PCR testing on site and/or quarantine stays.

Here’s what they had to say: THE EXCELLENCE COLLECTION The Excellence Collection was among the first – if not, the first – resort company to offer complimentary COVID-19 testing for guests, both PCR for Canadians and antigen for Americans. Felipe Cortés, Business Development Associate, tells Travelweek: “We believe that the protocols we are putting in place and the offering of complimentary testing on property will help us avoid a negative impact on future bookings.”

Guests must make an appointment January 21, 2021 | TRAVELWEEK | 3

TOP NEWS with the resort concierge upon arrival.

A third-party laboratory and doctors will then provide and administer the test, which takes place in a specially designated area on site. On weekdays, the test results will be ready by the evening of the same day; on weekends, results will be made available the following Monday.

SANDALS AND BEACHES RESORTS Sandals announced earlier this month that it will be offering complimentary in-resort COVID-19 testing at all Sandals resorts. The company later confirmed to Travelweek that all COVID-19 testing, which includes the required PCR tests for Canadians, will be available to guests scheduled to depart from any Sandals or Beaches resort after Jan. 26, 2021. Upon arrival, guests will be assisted in scheduling their test, which will be done at least 72 hours prior to their departure. Test results will be given within 24 hours.

“We are dedicated to providing peace of mind for all our guests as we follow the latest developments in real-time, to safeguard their experience so that they can always travel to our resorts with confidence.”

“We are dedicated to providing peace of mind for all our guests as we follow the latest developments in real-time, to safeguard their experience so that they can always travel to our resorts with confidence," says Adam Stewart, Executive Chairman, Sandals Resorts International.

AIC HOTEL GROUP Under the AIC Hotel Group, the all-inclusive Hard Rock Hotels, UNICO 20º87º Hotel Riviera Maya and Nobu Hotel Los Cabos will offer the following TRAVELWEEK

to all Canadians checking out between Jan. 26 and Dec. 31, 2021, or until government mandates are lifted: The hotel will absorb a portion of the on-site PCR test cost and offer it for the discounted rate of US$99; complimentary on-site medical assistance insurance, including doctor assistance, medication and hospitalization, for reservations of three or more nights if booked by Feb. 28, 2021.

Tests must be taken up to 72 hours prior to scheduled departure. Staff will assist guests with booking their tests after check-in. Local off-site testing options are also available for an additional cost.

In the event that a guest tests positive for COVID-19 while at the hotel, the company is offering complimentary quarantine on site for up to 14 nights.

These benefits apply to all existing and new reservations of three or more nights if booked by Feb. 28, 2021, for travel between Jan. 26 and Dec. 31, 2021.

KARISMA HOTELS & RESORTS Starting Jan. 26, Karisma properties across the Riviera Maya region of Mexico, the Dominican Republic and Jamaica will be offering complimentary on-site COVID-19 antigen tests for those travelling to the U.S., and discounted PCR tests on property for those travelling to Canada (rates are still being negotiated and will be updated prior to Jan. 26).

If a guest tests positive, Karisma will provide quarantine accommodations free of charge, for a period not to exceed 14 nights, until a doctor certifies clearance for travel with a negative test result.

These amenities are available for guests travelling through March 31, 2021.

“Though the new CDC requirements posit an additional hurdle for international travellers, we have already seen a positive response to our implementation of on-site testing for guests,” says Marilyn Cairo, Vice President of Sales & Marketing. “We anticipate that many guests will feel even safer travelling internationally with the comfort of knowing they can be tested at their resort without any hassle prior to departure.”

130 Queens Quay East, Suite 512, Toronto, Ontario M5A 0P6 Tel: 416.365.1500 Fax: 416.365.1504 Toll-free: 1.855.392.8820 Web: www.travelweek.ca

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Royal Caribbean to sell Azamara brand MIAMI — Royal Caribbean Group is selling Azamara in an all-cash transaction valued at US$201million.

The cruise giant announced that it has entered into a definitive agreement to sell the boutique luxury line to Sycamore Partners, a private equity firm specializing in consumer, retail and distribution investments.

Once the transaction closes in Q1 of 2021, Sycamore will acquire the entire Azamara brand, including its three-ship fleet and associated intellectual property.

In conjunction with the transaction, Azamara Chief Operating Officer Carol Cabezas has been appointed President of the brand.

According to Royal Caribbean Group, the transaction will allow it to focus on expanding its Royal Caribbean International, Celebrity Cruises and Silversea brands.

“Our strategy has evolved into placing more of our resources behind three global brands, Royal Caribbean International, Celebrity Cruises and Silversea, and working to grow them as we emerge from this unprecedented period,” said Richard D. Fain, Chairman and Chief Executive Officer of Royal Caribbean Group. “Even so, Azamara remains a strong brand with its own tremendous potential for growth, and Sycamore’s track record demonstrates that they will be good stewards of what the Azamara team has built over the past 13 years.”

Added Stefan Kaluzny, Managing Director of Sycamore Partners: “We are pleased that Royal Caribbean Group has entrusted Sycamore to support Azamara in its next phase of growth. We are excited to partner with the Azamara team and build on their many years of success serving the brand’s loyal customers. We believe Azamara will remain a top choice for discerning travellers as the cruising industry recovers over time.”

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

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4 | TRAVELWEEK | January 21, 2021

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TOP NEWS

NACC, Unifor, industry groups call for action in wake of latest airline cuts TORONTO — Industry groups are speaking out in the wake of Air Canada’s capacity and job cuts, just the latest cuts Canada’s airlines have been forced to make as they navigate severely reduced demand and travel restrictions amid the pandemic.

On Jan. 13 Air Canada announced it will further reduce its system capacity for the first quarter of 2021 by an additional 25%.

Mike McNaney, President and CEO of the National Airlines Council of Canada, says the country is at a very high risk of losing crucial air connectivity, especially to smaller communities.

“The announcement by Air Canada of further layoffs, including layoffs at Air Canada Express carriers, and cuts to service follows an announcement

by WestJet that it too is reducing service and employment levels, due to the pandemic,” said McNaney.

“These announcements capture the stark reality that we are losing connectivity and service to communities across Canada at a rate that threatens to unwind billions of dollars in investment made over the past ten years, investment that has supported hundreds of thousands of jobs, and driven a level of connectivity and service that underpinned economic growth in every region of Canada,” he adds.

Tens of thousands of aviation employees have lost their jobs, billions of dollars in aircraft have been parked, and market capacity has been reduced by more than 80% since the pandemic began, he says, as carriers struggle to provide some level of service, while maintaining financial viability.

“Canada’s major airlines are still operating without sector-specific aid and are consequently losing market share to foreign competitors who have received strong sectoral support from their governments,” notes McNaney.

On Nov. 8 then-Transport Minister Marc Garneau announced a financial package for Canada’s airlines, one that would be contingent on refunds, which for agents could trigger mass commission recalls. Since Nov. 8 there have been no further details about an airlines industry bailout.

A new Transport Minister, Omar Al6 | TRAVELWEEK | January 21, 2020

ghabra, was appointed to the post on Jan. 12 and asked for patience as he reads up on the files.

Meanwhile Canada’s largest union in the private sector, Unifor, says it believes the recently announced workforce reductions at Air Canada could have been lessened if the federal government had developed a plan to support Canada's aviation industry.

“Canada’s airlines are still operating without sectorspecific aid and are losing market share to foreign competitors who have received support from their governments.”

"The announcement leaves airline workers with continued disappointment in the federal government's lack of action to support the industry," said Jerry Dias, Unifor National President.

"For months, we have been demanding that the federal government develop a long-lasting plan and provide financial support to save the industry from total collapse.”

Dias notes that Air Canada has announced plans to close its Yellowknife, Kamloops, Gander and Goose Bay regional offices and reduce its first-quarter capacity by 25% resulting in 1,700 job losses. The job cuts will also affect more than 200 workers at its Express carriers. This is in addition to the more than 20,000 layoffs previously announced last May. "It baffles me that our federal government continues to remain silent when in the past week we have seen layoffs at WestJet and now Air Canada.

The federal government can no longer operate as business as usual. Support for airline workers needs to be an immediate priority of the incoming Minister of Transport," said Dias.

Though the CEWS program provided some job protection measures for Canadian airline workers, the sector has seen unprecedented layoffs and furloughed workers, he adds.

On Jan. 13 Unifor, alongside Air Canada Pilots Association, Air Line Pilots Association and Canadian Airline Dispatchers Association, issued a joint statement on the federal government to make a direct and meaningful financial contribution to the already devastated airline industry.

TOP NEWS

Commissionable COVID testing partnership launch has a well-known name with it

by Kathryn Folliott and Cindy Sosroutomo LONDON — As destinations work overtime to ramp up PCR testing facilities, and travellers scramble to confirm in-destination testing sites, a crucial link to help streamline the process is often overlooked: the travel trade.

A company called Chronomics is looking to change that, with help from a familiar name and face here in Canada.

Tim Morgan, well-known to the industry from his time with TPI, Virtuoso and others, is assisting Chronomics with consultation on its global travel trade strategy.

Based in Toronto, Morgan is looking to connect with travel retailers and suppliers who want to help facilitate their clients’ travel to the UK amid the pandemic.

Chronomics is introducing commercial partnerships for wholesale and retail partners engaged in the sale of its UK government-authorized COVID-19 PCR tests for travellers arriving in and departing from the UK. Best of all, there are commission opportunities.

Morgan tells Travelweek that as far as he can tell, Chronomics is the only company providing a blanket at-source commission to travel advisors for the sale of PCR tests to clients.

“Chronomics is not aware of any other testing companies offering commissionable tests to any and all travel agencies and advisors who have clients arriving in/returning from the UK,” says Morgan.

Says Morgan: “At present, a Canadian travel advisor would need to inquire with each potential testing partner (currently there are 107 of them in the UK alone) to determine if they’re offering commercial agreements for the travel trade. Chronomics is trying to simplify that by proactively letting the industry know it understands the importance of the travel trade’s work in helping people who must travel, to do so safely. Chronomics is also encouraging other testing partners to create widespread agreements for the travel trade as a critical component of helping traveller safety.”

Travel agents, and wholesalers, are a

big part of the company’s strategy.

Says Dr. Tom Stubbs, CEO of Chronomics: “In our efforts working with government on opening up travel responsibly, we very quickly realized that the travel trade is an integral part of helping travellers who must travel to do so safely, similarly to the importance of travel insurance in every itinerary.”

Stubbs says Chronomics currently processes thousands of PCR tests every day for clients across Europe and is one of the only providers whose product allows self-administered, at-home/ at-hotel, saliva-based testing in the UK government’s official “Test to Release for International Travel’ program.

For example, if the client is staying at a hotel in London, the advisor can pre-order the client 2 kits to have delivered to their hotel. One for them to shorten their quarantine on arrival, and then one for prior to departure so they can get back into Canada.

Q. How much does the test cost and what's the commission on the sale?

A. The manufacturer’s suggested retail price, i.e. MSRP (also the commissionable amount) is £99 which includes shipping. The published pricing currently is £119 which includes both shipping and VAT. Commission rates are confidential to the agreements but they are double digits.

“If a travel wholesaler or retailer is sending clients to or from the UK and they require testing, we want to be their trusted partner as they spend their valuable time and resources helping their clients travel safely.”

Additionally, he says, Chronomics is the only testing provider offering commercial partnerships to the travel trade on a global basis.

“If a travel wholesaler or retailer is sending clients to or from the UK and they require testing, we want to be their trusted partner as they spend their valuable time and resources helping their clients travel safely,” says Stubbs.

Chronomics is also in discussions with similar COVID testing firms in major markets to assist the travel trade in having a network of trusted partners for their clients.

Here’s more information about how the process works: Q. So a travel agent can pre-package and sell a PCR test for their client travelling to the UK, is that correct?

A. Canadians can purchase this prior to travel (i.e. their advisor can purchase it on their behalf as part of their itinerary prior to travel). Their test can meet them upon arrival in the UK and they then have the chance to shorten their UK government required quarantine from 10 days to as few as 6 days. On the return, they can take another PCR test in the UK to be able to meet Canadian entry requirements on their return.

Q. Once the client purchases the test from their travel agent, how do they get the test in destination? Does Chronomics mail the test directly to their hotel? If so, when is it delivered (ie. upon check-in?)

A. Through the Chronomics partner dashboard, travel advisors purchase the test on behalf of their client (much like they would any other itinerary component with a tour operator, for example) and chooses where they would like the test delivered to. Most choose their accommodation point in the UK. Q. How quickly do clients get their results?

A. Test results generally arrive via the Chronomics app on a traveler’s phone between 36 and 48 hours of mailing the completed test kit.

Q. Are saliva-based tests considered PCR tests?

A. PCR (polymerase chain reaction testing) is a test used to “amplify” small segments of DNA. Saliva-based tests can be used for the purposes of PCR testing.

Travel wholesalers and retailers are invited to reach out to partnerships @chronomics.com to learn more.

January 21, 2021 | TRAVELWEEK | 7

WORLD NEWS

AIRLINES At IATA’s first COVID-19 briefing this year, Director General Alexandre de Juniac expressed his frustrations with the slow pace of the airline industry’s recovery and called for a more balanced approach based on testing. De Juniac, who will be stepping down from his role as Director General and CEO in March, called for a more balanced public policy approach based on testing as a replacement for quarantines. “Science tells us that travellers will not be a significant factor in community transmission if testing is used effectively,” he said.

“But most governments have tunnel-vision on quarantine and are not at all focused on finding ways to safely reopen borders, or alleviate the self-imposed economic and mental health hardships of lockdowns.”

Credit: Carnival Cruise Line

HOTELS

CRUISE LINES

Fairmont Vancouver Airport has created a unique ‘Vacation to Nowhere’ stay package for would-be vacationers looking to satisfy their travel cravings. In partnership with Fairmont Mayakoba in Riviera Maya, this staycation experience creates some of Fairmont Mayakoba’s signature offerings, transporting guests to Mexico without ever leaving the airport. Available to book now through May 1, 2021 and starting at $699 per night (with add-on option for additional nights for $239), the package includes: one night accommodation in a Mayakoba-themed Signature Room; bucket of Coronas; private pool time for two hours with cocktails and snacks for two; chef-prepared dinner for two; $120 Absolute Spa credit; breakfast for two; and late checkout at 2 p.m.

DESTINATIONS

Carnival Cruise Line marked the first steel cut of its new Carnival Celebration, a sister ship to the highly anticipated Mardi Gras, last week at the Meyer Turku shipyard in Finland.

Celebration is scheduled to begin sailing from PortMiami in November 2022 as part of Carnival’s year-long 50th birthday festivities, which kick off in March 2022. Like Mardi Gras, the ship will include BOLT, the first roller coaster at sea, along with new signature venues that will be specific to the ship. Carnival will offer a series of commemorative sailings during its birthday month in March that will feature special entertainment, culminating with Carnival Celebration’s arrival in November.

In response to rising COVID-19 case numbers in Canada and the U.S., St. Vincent and the Grenadines has announced its latest phase of entry protocols, which now include a mandatory 14-day quarantine upon arrival along with a negative SARES-CoV-2 RT-PCR COVID-19 test result. The new protocols went into effect on Jan. 11; all travellers must now arrive with a negative test result no more than 72 hours before arrival. Travellers may be retested upon arrival at which point they must then complete a mandatory 14-day quarantine in a tourism authority/MOHWE-approved hotel at their own cost. They will be retested between day four and five of quarantine.

Atlas Ocean Voyages is offering all guests on all sailings a choice of complimentary shore excursions at every port, known as Atlas Ashore. Launching in July 2021, Atlas’ first newly-constructed expedition ship – World Navigator – will include 285 complimentary Atlas Ashore options in 107 port calls in the Holy Land, the Black, Mediterranean and Caribbean Seas, and South America. Additionally, travellers who make a new booking between now and March 31, 2021 will enjoy 50% reduced deposits and receive a complimentary one stateroom-category upgrade and an additional US$600 per stateroom, based on double occupancy, to apply toward pre-cruise purchases of additional shore excursions. For more details go to AtlasOceanVoyages.com/offers.

The Antigua and Barbuda Tourism Authority has unveiled a new and interactive mobile app that is in line with keeping with current health and safety protocols. Created by Hashtag Communications, the Explore Antigua app features hotels, restaurants and bars as well as popular tourist attractions around the island and comes complete with a Googleintegrated map for GPS navigation. It’s free to download in Google Play and Apple iOS stores and will be a key feature at all ports of entry, leading hotels, restaurants, bars and car rental companies. Visitors and residents alike can access the technology through a simple QR Code scan or by visiting the relevant stores for direct download.

8 | TRAVELWEEK | January 21, 2021

Credit: Fairmont Mayakoba, Riviera Maya

NEWS

Boeing 737 MAX

Transport Minister approves 737 MAX's return OTTAWA — Transport Canada has lifted the existing Notice to Airmen (NOTAM), which prohibits the commercial operation of the Boeing 737 MAX in Canadian airspace, on Jan. 20, 2021.

This will allow for the return to service of the aircraft in Canada, says Transport Minister Omar Alghabra.

Transport Canada sent out a statement on Jan. 18, noting that it has issued an Airworthiness Directive for the Boeing 737 MAX, which outlines the required modifications to be made to the aircraft prior to a return to service in Canadian airspace. This concludes the department's review of the aircraft.

As part of Transport Canada's independent review process, the department's civil aviation certification and flight safety experts were instrumental in guiding the aircraft design changes.

The department has gone even farther by introducing unique Canadian measures to further enhance the safety of the aircraft.

In addition to all reviews, and to provide additional assurances that all measures are in place, an Interim Order that clearly indicates Transport Canada's expectations and requirements for additional training for crew members was also issued for operators. It is complementary to the design and maintenance requirements of the Airworthiness Directive.

Transport Canada has spent 15,000+ review hours on the Boeing 737 MAX, and issued its own unique Airworthiness Directive as opposed to the adop-

tion of the FAA Airworthiness Directive.

“Over the last 20 months, Transport Canada's civil aviation safety experts, by their rigour and thoroughness, have ensured the safety concerns the department had identified have been addressed,” said Alghabra. “Canadians and the airline industry can rest assured that Transport Canada has diligently addressed all safety issues prior to permitting this aircraft to return to service in Canadian airspace.”

Earlier this month WestJet announced that it intends to phase the aircraft back into passenger service starting Jan. 21.

The Feb. 3 event is the third instalment of Travelweek’s ‘Future of Travel’ online conference series. The series has surpassed all expectations, says Kinasz, with viewership of 15,000 for the most recent event.

Here’s a look at the lineup of keynote speakers for Feb. 3: • Lucie Guillemette, Executive Vice President and Chief Commercial Officer, Air Canada • Raina Williams, Regional Manager, Canada, Expedia • Pascal Prinz, ETC Chair, Canada Chapter & Director, Canada, Switzerland Tourism • Carla Brake, Director of Business Development, Globus Escorted Tours • Pam Hoffee, Managing Director, Canada, Avalon Waterways • Derek Lloyd, VP, Agency Sales, NCL • Judith Coates, Founder, Association of Canadian Independent Travel Advisors (ACITA) Agents who pre-register for the event can win prizes including the grand prize of a $500 VISA gift card.

Event sponsors include Rocky Mountaineer, Club Med, Poland, Thailand, Uplift, Sirenis Hotels, Italy, Spain, Ireland, Flanders and Germany.

‘The Future of Travel: A Brand New Year’ takes place on Wed. Feb. 3, 2021 from 1 p.m. - 3:30 p.m. Go to travel week.ca to register.

‘The Future of Travel: Air Canada set to A Brand New Year’ resume 737 MAX online conference operations on Feb. 1 set for Feb. 3 MONTREAL — Air Canada says it will TORONTO — Connecting with industry partners and colleagues is one of the best ways to stay informed and stay motivated during difficult times.

Travelweek offers an opportunity to do just that with its Feb. 3, 2021 virtual conference, ‘The Future of Travel: A Brand New Year’, featuring keynote speakers from airlines, tour operators, tourism boards, cruise lines and travel agent groups.

“The travel industry continues to face unprecedented challenges in 2021 but armed with the knowledge and experience we’ve gained from 2020, there’s no doubt travel will emerge stronger and more in demand than ever coming out of the pandemic,” says Travelweek Publisher, Devin Kinasz.

be resuming Boeing 737 MAX commercial operations on Feb. 1, 2021.

The airline said it made the decision following Transport Canada’s (TC) Airworthiness Directive and Jan. 20, 2021 lifting of the existing Notice to Airmen (NOTAM) for the Boeing 737 MAX aircraft, the aircraft ungrounding by regulatory bodies worldwide, and the carrier’s own independent assessments of the aircraft and operating procedures by its specialized safety and flight operations experts.

“We are very confident the nearly two-year regulatory process undertaken by Transport Canada and other regulators worldwide ensures the utmost safety of the Boeing 737 MAX fleet from nose to tail, and from wing to wing. As January 21, 2021 | TRAVELWEEK | 9

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NEWS part of Air Canada’s multi-layered approach to reinforcing and enhancing safety, our internal experts have also worked with independent specialists to conduct assessments of the aircraft and our operating procedures,” said Captain Murray Strom, Vice President, Flight Operations at Air Canada.

The 737 MAX will gradually return to Air Canada’s North American route network as the airline continues to optimize its narrow body fleet. All flights are operated in accordance with Air Canada’s biosafety protocols, centred around the Air Canada CleanCare+ program.

Starting Feb. 1, Air Canada’s 737 MAX will operate select flights between Toronto and Halifax, Montreal, Ottawa, Edmonton and Winnipeg.

Air Canada will continue to deploy the fleet on routes that are best suited for its range and capacity.

When browsing and booking flights, passengers can determine what aircraft is scheduled by clicking on the “Details” link of the flight they are interested in.

For already booked flights, passengers can determine the aircraft they are flying on by retrieving their booking from the “My Bookings” tab on aircanada.com or by tapping the “Trips” button on the Air Canada App, and then clicking on the “Details” link in the Flight Details section.

More information for customers, including Air Canada’s change policy, is at: aircanada.com/737maxupdate Air Canada notes that since the Boeing 737 MAX first resumed commercial flights in early December 2020, more than 1,025 flights have been operated safely by airlines worldwide.

TDC welcomes new members to Quebec network MONTREAL — Transat Distribution Canada (TDC) closed 2020 on a high note by welcoming eight new affiliated agencies to its Quebec network in December.

According to Kimberley Wood, National Director, Franchise and Affiliate Members for TDC, “it’s not just eight new agencies that are joining our network, but solid entrepreneurs with a proven track resort who are ready to actively participate in the revival of the tourism industry.”

Wood adds that in the last few months, the TDC Network has taken a proactive approach to developing a strong marketing campaign, with the added value of the travel professional being the central focus. TDC also launched TDC Campus last November, a comprehensive online training program featuring bilingual content including simulations, videos, interactive guides, quizzes and more.

“I hope that this travel industry we all love will quickly regain its strength,” says Wood, saluting the “incredible resilience” shown by all members of the TDC network. “In the meantime, we will continue to support our members to the best of our ability.”

Five Voyages Paradis agencies in Quebec are joining the network, with owner Malik Hadid saying the decision to join was not a difficult one.

“The reflection that was required from all agency owners due to this period of uncertainty made us realize what is really important to us,” says Hadid.

PEOPLE Winner announced for ‘Escape to JAMAICA’ contest Kathy Kean of Robert Q Travel has been named the winner of the ‘Escape to JAMAICA’ contest, launched in collaboration with the Jamaica Tourist Board (JTB) and Sandals Resorts. The Senior Travel Consultant and Branch Manager, based in Woodstock, Ontario, has won a four-night, all-inclusive stay for two at a Sandals resort in Jamaica after correctly answering Jamaica-themed trivia questions. The contest ran from Nov. 19 to Dec. 17.

For more contests go to https://www.travelweek.ca/contests/.

12 | TRAVELWEEK | January 21, 2021

“Being as well equipped as possible to be ready when the relaunch comes was a determining factor in our decision to join TDC. One can only think of the advantageous commissions negotiated by TDC with its preferred partners, but also of the unfailing support that the team has maintained with its agencies in recent months, particularly through a very comprehensive training program and a marketing campaign promoting travel professionals. It is largely this dynamism that we sought and that we have come for.”

Anyone with plans to travel this winter, “cancel your trip”, says Trudeau OTTAWA — Asked during his daily briefing on Jan. 19 about stronger measures restricting travel during the pandemic, Prime Minister Justin Trudeau said the federal government “could impose new restrictions without advance notice at any time”, adding "this is not the time to be travelling abroad”.

He told Canadians that if they have plans to travel this winter, “cancel your trip.”

“It’s not worth catching COVID-19 and bringing it back to Canada,” he said. “Once again, we’re asking Canadians to not leave the country.”

Trudeau said that while the federal government is aware that freedom of movement is protected under Canada’s Charter of Rights and Freedoms, “we have the obligation and the right to impose very strict measures” to keep Canadians safe, and said “if need be we will impose further measures.”

It was the strongest language yet used by Trudeau to suggest that stronger restrictions could be coming as Canada heads into two more months of winter, at least, typically the time that most Canadians head south to get away from the snow and cold.

However, he also noted that Canada’s strong travel restrictions already in place “are not only there to discourage travel, they’re also measures to ensure Canadians will be protected.”

“We strongly recommend that no one take non-essential trips,” Trudeau said. “We will make further decisions if necessary.”

NEWS

KINGSTON, JAMAICA — In light of new testing requirements by both the Canadian and U.S. governments, Jamaica has announced a special task force to ramp up the island’s COVID-19 testing capacity.

The news was announced by Minister of Tourism Edmund Bartlett, who’ll be leading the task force.

“This task force will work along with the Ministry of Health and Wellness and tourism stakeholders, both within the public and private sectors, to boost Jamaica’s capacity to facilitate wide-scale COVID-19 testing for visitors to the island,” he said. “We will also undertake extensive consultation with our local and international tourism partners to develop and introduce innovative solutions to effectively address this challenge.”

The task force will be comprised of the following members: Clifton Reader, President of the Jamaica Hotel and Tourist Association (JHTA); Nicola Madden-Greig, First Vice President of the Caribbean Hotel and Tourism Association (CHTA) and former President of the JHTA; Ian Dear, Chairman of the Tourism Product Development Company (TPDCo); Adam Stewart, Deputy Chairman of the Sandals Group and Chairman of the Tourism Linkages Network Council; John Byles, Executive Director of Chukka Caribbean Adventures and Chairman of the COVID-19 resilient corridor management team; and Delano Seiveright, Senior Advisor and Strategist in the Ministry of Tourism.

On the collaborative efforts of the task force, Bartlett said: “This unified approach has proven to be very effective in managing the pandemic to date, and has been crucial to our success in introducing our COVID-19 Health and Safety Protocols that have been endorsed by the World Travel and Tourism Council, as well as our COVID-Resilient Corridors. I am therefore confident that working in collaboration with our stakeholders, we will be successful.”

The news came just two days after the CDC announced a mandatory negative COVID-19 test for all air passengers entering the United States, effective Jan. 26. Canada made a similar announcement last month, on Dec. 30, giving travellers just a week’s notice to acquire a negative test prior to arriving in Canada.

Credit: Silversea

Jamaica’s new Special Task Force will boost testing capacity

Silversea

Earn over $200 in bonus commission with Silversea’s new agent offer MIAMI — Silversea Cruises is rewarding its worldwide community of travel advisors with a bonus commission offer amounting to Can$255.

The offer applies to new bookings made on any voyage departing on or after July 1, 2021, through Dec. 31, 2021, and will be available until Feb. 28, 2021. Bonus commissions will be paid to advisors between 30-45 days after a booking with a deposit made.

“Our travel partners are extremely important to Silversea, playing a key role for us and our guests,” says Roberto Martinoli, Silversea’s President and CEO. “We are therefore delighted to offer this added benefit to express our appreciation for their hard work and make it even more rewarding to partner with us, especially during these challenging times.”

Martinoli adds that the bonus commission is a great way for advisors to earn extra income while at the same time “giving their luxury clients an incomparable vacation filled with authentic experiences.”

The bonus commission complements Silversea’s already robust range of initiatives aimed at supporting the agent community. In recent months, the cruise line has enhanced its offerings, including Marketing Central, an online suite of marketing resources and sales tools for travel advisors, and

Silversea Academy, an interactive training platform featuring over 18 modules that highlight Silversea’s ultra-luxury ships and destinations. Agents can also take advantage of Silversea’s ‘Virtual Visits,’ a short informative video series hosted by global team members to keep partners abreast of all activities, new products and promotions.

St. Vincent and the Grenadines reaches out to trade in wake of Air Canada cuts TORONTO — The St. Vincent and the Grenadines Tourism Authority is advising agents that Air Canada has been forced to temporarily cancel its flights to the destination.

The suspension is part of broader service cuts announced by Air Canada in recent days, as it navigates severely reduced demand for air travel during the pandemic and especially in the wake of new mandatory pre-boarding PCR test requirements, effective Jan. 7 after one week’s notice, for passengers flying back to or arriving in Canada.

Last week Air Canada announced it was further reducing its system capacity for the first quarter of 2021 by an additional 25%, impacting several routes in Atlantic Canada, B.C., NWT and more.

Air Canada’s cuts to the St. Vincent and the Grenadines route takes effect Jan. 23 and goes until at least April 11.

January 21, 2021 | TRAVELWEEK | 13

NEWS Normally Air Canada flies weekly nonstops from Toronto Pearson to Argyle International Airport.

On Jan. 11, in response to the continued increase of COVID-19 cases in Canada, the U.S. and other countries in the high-risk category, St. Vincent and the Grenadines had announced its latest phase (#10) of entry protocols, which now include a mandatory 14-day quarantine upon arrival, along with a negative SARS-CoV-2 RT-PCR COVID-19 test result.

Normally the destination gets a steady market from Canada and numbers will no doubt ramp up again once travel resumes, especially in light of the July 2020 announcement that Sandals Resorts International is planning to open a new Beaches Resorts property in St. Vincent and the Grenadines.

For the development Sandals Resorts International has acquired Buccament Bay Spa and Resort, closed since 2016.

The tourism board’s Toronto office is staffed by employees working remotely, and can be reached at (416) 630-9292, or by cell at (416) 575-1871, or email svgta.ca@discoversvg.com.

Saint Lucia to offer PCR and rapid tests at select resorts TORONTO — Saint Lucia is the latest destination to announce PCR testing for COVID-19 at select resorts, offering Canadians added convenience and peace of mind amid new testing requirements.

Following the federal government’s new pre-arrival testing rule, which went into effect on Jan. 7, as well as similar rules set forth by the U.S. and U.K. governments, Saint Lucia is ramping up testing capabilities across the island, with multiple COVID-19 PCR and antigen (rapid) testing options available for departing visitors, citizens and residents.

Travellers can obtain a COVID-19 test at select hotels or at local testing facilities, with test results returned within the requisite 72-hour time frame. Additional options are in development to expand testing locations and facilities.

Travellers can make an appointment to get tested once they arrive on the island or through their COVID-certified

hotel. Pricing varies based on location and the type of test administered.

As of Jan. 18, the hotels and villas offering complimentary COVID-19 antigen (rapid) testing to qualified guests include: • Anse Chastanet • All five Bay Gardens properties • Calabash Cove Resort & Spa • Jade Mountain • Ladera Resort • Marigot Bay Resort and Marina • Rabot Hotel from Hotel Chocolate • Sandals Resort in Saint Lucia • Serenity at Coconut Bay • Sugar Beach – A Viceroy Resort • Stonefield Villa Resort • Tet Rouge • Ti Kaye Resort & Spa Additional properties in Saint Lucia are anticipated to roll out complimentary testing in the coming weeks. Select hotels are offering PCR tests to guests who meet qualifications. Visitors are encouraged to check with their accommodation provider for details.

More information about testing options will soon be available on the Saint Lucia COVID-19 Travel Advisory page at www.StLucia.org/covid-19.

Please sign - and send this petition to your clients now A petition is circulating on behalf of Canadian travel advisors asking • “We, the undersigned, citizens and residents of Canada, call the Minister of Transport and the federal government to protect upon the Minister of Transport to ensure that bailout subsidies commissions where airlines are being forced to refund customers and loans to airlines will be conditional upon the protection of in order to receive access to government aid and loans.

Travel advisor commissions paid for services rendered to airlines and their subsidiary tour companies.”

This petition needs as many signatures as possible and The Travel Agent Next Door is getting behind the effort to increase awareness of The suggested text for the covering email to be sent from travel the petition and asking agents to send to their clients for signatures. advisors to their clients reads: The deadline for signatures is Jan. 29, 2021.

“I am sending you this email because I could really use your support.

The petition says, in part, that: COVID-19 has hurt the travel industry significantly and as a travel • “Refunds to consumers are estimated by the Association of professional I am working with all travel professionals in Canada Canadian Travel Agencies to be $8 billion, which will translate to to make sure the government is aware of how this pandemic has affected our industry. If I could ask that you please sign this petition $200 Million in commission recalls and ask anyone else in your house to also sign it, it really would be • “The travel advisor community has been working on behalf appreciated. When you read the petition, it will give you a very good of their clients since mid-March, but with zero revenue. Many understanding of the struggles the travel industry is going through.

Travel advisors will personally be required to repay in excess of We have a very limited time to sign this petition so if you could do $10,000 in commissions for trips cancelled due to COVID-19, it now, it would be appreciated.” and will find this impossible, due to zero income since March, 2020, forcing many Travel agencies and Independent travel The petition link is at: advisors into bankruptcy. https://petitions.ourcommons.ca/en/Petition/Details?Petition=e-3029

For more information on The Travel Agent Next Door visit thetravelagentnextdoor.com or call 416-367-8263 14 | TRAVELWEEK | January 21, 2021

NEWS

Swan Hellenic unveils new 20% off savings CYPRUS — In anticipation of the return of cultural expedition cruising this year, Swan Hellenic has announced new dedicated saving fares that includes up to 20% off.

Guests who book between now and March 31, 2021 will enjoy 20% off their choice of 2021-2022 cruises sailing to anywhere in the world, plus additional market-specific offers. More information on country-specific offers that range from flights to onboard spending is available on www.swanhellenic.com.

Moreover, guests can book with total confidence with Swan Hellenic’s no-quibble cancellation policy, which allows them to cancel any cruise booked by March 31, 2021 up to 30 days prior to departure and receive a future cruise credit valid for two years.

Earlier this month, Swan Hellenic announced its new North America office following its global relaunch last summer. Two new five-star polar PC5 ice-class expedition cruise ships are set to arrive in November 2021 and April 2022, each of which will accommodate 152 guests in 72 staterooms and suites. All-inclusive fares will include a pre-night hotel stay and transfers.

Celestyal Cruises moves restart date to April 24, 2021 ATHENS — Celestyal Cruises has announced that its 2021 season will start on April 24 with seven-night Aegean itineraries.

Previously the company was aiming for early March.

Passengers currently booked on the cancelled March and early April voyages have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the amount paid plus an additional non-refundable bonus FCC equal to 20% of the actual cruise fare paid.

As an added element of flexibility and recognizing the prolonged effects of the pandemic, Celestyal has announced that it will allow passengers currently holding FCCs as well as passengers about to receive FCCs, as a result of the new recommencement

date, the opportunity to apply the FCC towards Celestyal’s soon-to-be-announced 2023 itineraries in addition to 2021 and 2022 itineraries.

Celestyal also wants agents to know that it is moving its operations for the three- and four-night Iconic Aegean itinerary from the Piraeus Port (Athens) to the Lavrion Port & Marina (Athens), located 26 kilometres from Athens Airport and with a similar drive time from the city centre as the Piraeus Port.

The first four-night Iconic Aegean will sail on April 26, while the three-night Iconic Aegean sailings will now start on April 30.

Celestyal will operate from a new dedicated terminal facility at Lavrion in Athens.

Celestyal says it will operate from a new, dedicated terminal facility at Lavrion, which will provide an enhanced and expedited embarkation and disembarkation experience. The dedicated terminal will allow for the thorough implementation of the comprehensive and enhanced health protocols, while ensuring that Celestyal’s intensive three-and-four night itineraries operate flawlessly within their time sensitive schedule.

Uniworld has a new Oberammergau extension & Netherlands cruise TORONTO — Uniworld has announced a new pre-cruise Oberammergau extension as well as a new sailing through the Netherlands for 2022.

In addition to the new offerings, the boutique cruise line is offering a 12% Early Booking Savings on 2022 sailings booked and paid in full by March 31, 2021. This offer is valid on all itineraries and, for the first time, will include Suite categories.

“We’re ready to bounce back and bring clients the experiences they deserve in 2022,” says Ellen Bettridge, President and CEO. “With last year’s Oberammergau being postponed, we’ve been working behind the scenes to ensure our pre-cruise extension offers our guests even more VIP access and inclusions than ever before.”

OBERAMMERGAU EXTENSION Due to COVID-19, the highly-anticipated 2020 Oberammergau Passion Play in the Bavarian Alps was postponed until 2022. Uniworld will offer its new pre-cruise Oberammergau extension on select sailings of S.S. Beatrice’s ‘Delightful Danube’ itinerary in

PEOPLE WestJet Chief Operating Officer to retire WestJet’s Jeff Martin, Executive Vice-President and Chief Operating Officer, has announced his retirement after more than 31 years in the airline industry. Martin, who spent two and a half years with WestJet and will be returning to the United States to be with his family, will mark Feb. 26, 2021 as his final day.

“In my aviation journey, the last couple of years can be counted as some of the most rewarding. Together we have accomplished a lot, but the biggest accomplishment for me has been the acceptance, support and experiences I have shared with the best airline operational team in the industry. It has been an honour to lead this great team and proudly wear the WestJet uniform.”

Robert Antoniuk, currently Vice-President, Airports and Guest Services, will serve as Interim Chief Operating Officer while a global search is undertaken.

January 21, 2021 | TRAVELWEEK | 15

NEWS conjunction to Oberammergau’s 42nd production, which runs from May 25 to Sept. 14, 2022.

The pre-cruise extension includes a morning of leisure in Oberammergau, a three-course dinner during the show, hotel transfer from Munich Airport, a one-night stay in Munich, a two-night stay in Oberammergau, premium reserved seating to the Passion Play, two dinners, transportation to and from the show, and more.

DUTCH DELIGHT In 2022, Uniworld will launch a brand new ‘Dutch Delight’ itinerary, an eightday sailing through the Netherlands.

Highlights include visits to iconic Dutch cities like Amsterdam, the port town of Harlingen that’s known for its beaches, Nijmegen, the oldest city in the Netherlands, and more. The itinerary will also include access to the seventh international Horticultural Exhibition Floriade Expo 2022 on select dates, a decennial living laboratory with inspirational exhibitions by countries, cities and businesses sharing ideas for a greener way of life.

Royal Caribbean announces new sailings from Barbados

Credit: Royal Caribbean

MIAMI — Royal Caribbean has unveiled brand new itineraries from Barbados next winter featuring new ports of call and a unique lineup of bucket-list destinations.

This marks the first time the cruise line has designated Barbados as a homeport, which is welcome news to Senator the Hon. Lisa Cummins, Minister of Tourism and International Transport for Barbados.

“We have wanted to see for some time more homeporting operations from Barbados, the incorporation of pre- and post-stay vacations, which expose cruisers to the best Barbados

Royal Caribbean's Grandeur of the Seas 16 | TRAVELWEEK | January 21, 2021

PEOPLE Benny Weidacher is Scenic Group’s new VP, Global Cruise Operations The Scenic Group has appointed Benny Weidacher as its new Vice President of Global Cruise Operations. A 25-year cruise industry veteran, Weidacher will oversee all operational aspects of the company’s hotel services, culinary programs, expedition teams and technical departments for the river and ocean cruising yacht fleets for Scenic Luxury Cruises & Tours, Scenic Eclipse and Emerald Cruises brands. has to offer,” she said. “After the year the industry and region have had, this is a shining light to look forward to this coming winter season.”

Three 7- and 14-night itineraries departing on Sundays onboard the Grandeur of the Seas will debut as part of the 2021-22 winter lineup from Bridgetown, Barbados, all of which are now open for sale: • 7-night Southern Caribbean Island Hop: Departing Bridgetown, Barbados (new) and visiting Scarborough, Tobago (new); Port of Spain, Trinidad (new); St. George’s Grenada; Kingstown, St. Vincent (new); Roseau, Dominica; and Castries, St. Lucia • 7-night Southern Caribbean Adventure: Departing Bridgetown, Barbados (new) and visiting St. George’s, Grenada; Kralendijk, Bonaire; Oranjestad, Aruba; Willemstad, Curacao; and Port of Spain, Trinidad (new) • 14-night Ultimate Caribbean: Departing Bridgetown, Barbados (new) and visiting St. George’s, Grenada; Kingstown, St. Vincent (new); Kralendijk, Bonaire; Oranjestad, Aruba (overnight); Willemstad, Curacao; Port of Spain, Trinidad (new); Cartagena, Colombia; Colon, Panama; and Puerto Limon, Costa Rica

Skyscanner’s new ‘Unserved Routes’ module aims to help with airline recovery LONDON — Skyscanner is looking to identify untapped demand for new direct flight services, with an eye to a recovery upswing in air travel post-pandemic.

Skyscanner launched the exclusive new solution, the ‘Unserved Routes’ module, within its Travel Insight Vision business intelligence tool.

The suite of Travel Insight products, which includes Travel Insight Vision, analyzes the behaviour of millions of Skyscanner users to reveal where people are looking to travel in the next 12 months, allowing airlines and other businesses to rapidly respond to market changes, understand emerging trends and optimize or plan new routes.

The company notes that the pandemic rendered last year’s data virtually irrelevant. The new tool aims to help airlines and airports leverage forwardlooking search and intent data to predict demand and identify new and more profitable route opportunities.

The 'Unserved Routes' module provides a first-of-its-kind data segmentation for the global aviation sector, combining flight schedule data with traveller demand insights, says Skyscanner.

And while other data sources typically focus on historic or completed bookings for route planning and yield management, Skyscanner’s solution allows airlines and airports to forecast ahead and understand forward looking

NEWS

Holland America Line

demand to restart or create new nonstop services up to 12 months into the future.

Analysis of each route includes search and redirect volumes, average fare prices and conversion rates, with the ability to filter by travel month.

“With signs of recovery on the horizon, we’re unlocking even more of Skyscanner’s unrivalled demand data to help our partners across the aviation sector understand evolving traveller needs.

COVID-19 has exposed the limitations of historical data for route planning and management as well as the need to make smarter, faster decisions,” says Michael Docherty, Lead for Data Products at Skyscanner. “Our new Unserved Routes module within Travel Insight Vision has been designed with airlines and airports in mind, allowing them to forecast daily market demand, build business cases for restarting certain direct routes or even expanding into new ones.”

Holland America unveils Caribbean 2021-2022 season SEATTLE — Holland America Line has unveiled its Caribbean 2021-2022 season featuring sun-soaked itineraries across six of its mid-sized ships, includ-

ing the Rotterdam in its debut season in the region.

From October 2021 and April 2022, three- to 14-day itineraries to the eastern, western and southern regions of the Caribbean will be available, including sailings that spend a day discovering the Panama Canal. In addition to Rotterdam, guests can choose a Caribbean cruise onboard the Eurodam, Nieuw Amsterdam, Nieuw Statendam, Volendam and one holiday sailing on the Zaandam.

Holland America’s newest ship kicks off the Caribbean season with threeand four-day samplers. The four-day departs Nov. 3 and calls at Half Moon Cay and Key West, Florida, while the three-day departs Nov. 7 and calls at Half Moon Cay. Rotterdam will then sail a series of cruises that include western, eastern and southern itineraries ranging from six to 11 days.

Many of the cruises can be extended into longer Collectors’ Voyages featuring more economical fares than if booking the cruises individually. Ranging from 13 to 21 days, these journeys combine non-repeating, back-to-back itineraries, allowing guests to span more than one Caribbean region.

Plus, there’ll be nine holiday sailings for guests to choose from, ranging from seven to 14 days; Holiday Collectors’ Voyage extend up to 21 days.

During holiday cruises, guests will enjoy a tree-lighting ceremony, singalongs, Hanukkah celebrations, a visit from Santa and a special Royal Dutch High Tea. Those who book by Feb. 28, 2021 can also take advantage of the ‘View & Verandah’ offer that includes stateroom upgrades, free beverages, one-night specialty dining, 10% off shore excursions and more. Savings are valued at up to US$3,800 per stateroom, depending on length of cruise and category booked. Caribbean cruise pricing starts at $699 per person, double occupancy, for a seven-day sailing (not including fees and port expenses).

PEOPLE TPI advisor wins prestigious St. Lucia award TPI advisor Karolina Fernandes was recently named by the St. Lucia Tourism Authority as a 2020 Global Piton Award winner, a recognition given to only three Canadian travel advisors. Winners were recognized for having the highest reported number of annual bookings.

“On behalf of all of TPI, I would like to extend our sincere congratulations to Karolina on achieving this great honour,” said Caroline Hay, Director of Sales and Marketing, TPI. “It is wonderful that Karolina’s hard work and commitment to her clients has been recognized. She is very deserving of this prestigious award and we are so proud of all she has accomplished.”

January 21, 2021 | TRAVELWEEK | 17

Credit: Disney

NEWS

Here’s how travellers can book a PCR test in the Dominican Republic

Adventures by Disney

Adventures by Disney to launch first-ever expedition cruises GLENDALE, CA — Adventures by Disney is entering the expedition market with its first-ever expedition cruises starting this year.

Voyages on purpose-built ships specially designed to access remote destinations and featuring expert naturalists and Adventure Guides will set sail to Antarctica in late 2021 and to the Galapagos Islands in 2022. Bookings open to the public on Jan. 22, 2021.

Here are some highlights of allnew Adventures by Disney Expedition Cruises: ANTARCTICA With the introduction of the Antarctica expedition cruise, Adventures

by Disney now offers family vacations across all seven continents. Scheduled for 2021 and 2022, two 12-day, 11-night Antarctica and Patagonia Expedition Cruises will sail with PONANT, a leader in luxury polar expeditions.

Following an overnight stay in Buenos Aires, the voyage begins at the southernmost tip of Argentine Patagonia where guests will visit Ushuaia, take a scenic train ride and explore Tierra del Fuego National Park, travel by catamaran through the Beagle Channel and visit the historical settlement Estancia Harberton. Guests will also embark on daily boat excursions.

PRE-CRUISE VACATION IN BUENOS AIRES For those wishing to add to their Antarctica and Patagonia Expedition Cruise, the Buenos Aires Escape is a three-night guided group experience 18 | TRAVELWEEK | January 21, 2021

that includes must-see attractions.

Guests will enjoy the countryside tradition of horseback riding while visiting a local estancia, dance the tango and stroll the charming streets of Buenos Aires.

FAMILY EXPEDITION CRUISES IN THE ENCHANTED ISLES On the Adventures by Disney Galapagos Islands Expedition Cruise, families will get to island-hop with five 8-night sailings aboard the boutique expedition ship, the Galapagos Legend.

Led by naturalists, guests will snorkel in waters inhabited by sea lions and sea turtles, hike across the island’s diverse terrain, and paddle in transparent kayaks along sheltered coves.

Other highlights include making fresh sugar cane juice at a family farm and a visit to a coffee plantation.

Three routes are scheduled for the Adventures by Disney Galapagos Islands Expedition Cruise in 2022: • Feb. 9: The north and south Galapagos itinerary includes excursions to San Cristobal, Espanola, Floreana, Santa Cruz, Genovesa and Santa Fe • March 6, July 10 and Aug. 7: The south and east Galapagos itinerary includes excursions to the islands of South Plaza, North Seymour, San Cristobal, Espanola, Floreana and Santa Cruz • Dec. 18: The north and west Galapagos itinerary includes excursions to the islands of Baltra, Genovesa, Santa Cruz, Santa Fe, Mosquera, Santiago, Rabida, Isabela and Fernandina For more information on Adventures

by Disney Expedition Cruises, go to the Expedition Cruising with Disney page on adventuresbydisney.com.

TORONTO — The Dominican Republic’s official tourism website has been updated to reflect the island’s approach to testing following the CDC’s new pre-arrival protocols.

The CDC announced last week that effective Jan. 26, all air passengers entering the United States require a pre-arrival negative COVID-19 viral test (a test for current infection) within three days before their flight departs.

Similarly, the Canadian government also announced on Dec. 30 that all arriving passengers must present a negative PCR test three days before their arrival, a new requirement that went into effect on Jan. 7.

In response, the Dominican Republic Ministry of Tourism confirmed on godominicanrepublic.com that it is coordinating with the Dominican government and the private sector to develop a comprehensive plan to address these new requirements for travellers.

Currently, tourists can make an appointment for a PCR test sample collection through various channels, including at Amadita laboratories and Referencia clinics throughout the country, as well as via self-collection kits and auto and home services. Click here for the full list.

If a guest is staying at a hotel outside of Santo Domingo, the Ministry recommends that they schedule their test from the moment they arrive in the country to ensure the availability of specialists and that results are given in a timely manner. Those staying in Santo Domingo can schedule their test the same day or the next day.

For home tests to be performed at a hotel, guests must inform the reception stay so they can give access to the lab specialists.

A passport is required to take a PCR test.

To inquire about specific testing offerings at resorts, the Ministry recommend contacting the resort directly.

For the latest entry and testing updates go to https://www.godominicanrepublic.com/newsroom/coronavirus/.

NEWS

Norwegian Cruise Line

NCLH announces another extension of suspension MIAMI — Norwegian Cruise Line Holdings Ltd. (NCLH) has once again extended its suspension of global cruise voyages while it continues to work towards meeting the CDC’s Framework for Conditional Sailing Order.

The suspension now includes all voyages on Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises embarking through April 30, 2021.

The company previously extended its suspension last month, which included voyages embarking between January and March.

Guests who are currently booked on cancelled voyages on any of the cruise brands are asked to contact their travel agent or the cruise line for more information.

NCLH is currently working with global government and public health authorities and its Healthy Sail Panel of expert advisors to take all necessary health and safety measures.

The CDC announced last October its new Framework for Conditional Order, a 40-page guide for cruise lines to follow that effectively replaced its long-standing No Sail Order. The Framework applies to cruise ships carrying at least 250 passengers and is meant to provide a pathway for cruise lines to resume safe and responsible sailing.

Transat releases handy list of hotels offering PCR testing MONTREAL — To help travel agents navigate through new government testing protocols, Transat has compiled a list of hotels that are currently

offering COVID-19 testing.

Several of the tour operator’s hotel partners have rolled out testing services either on-site or at an external clinic following new pre-arrival testing requirements announced by the Canadian and U.S. governments.

On Transat’s website, agents can now find details about testing prices, appointment scheduling and processing times, in addition to participating hotels organized by destination.

To view the full list go to airtransat.com and click on Travel Advisory at the top of the page.

For any hotel not listed, Transat’s practical guide includes a list of laboratories offering PCR and/or LAMP COVID-19 screening tests for each of its destinations.

To view the practical guide, go to air transat.com.

Adam Stewart named Sandals’ new Executive Chairman MONTEGO BAY — Adam Stewart has been appointed Sandals Resorts International’s new Executive Chairman following the passing of his father, the Hon. Gordon ‘Butch’ Stewart, earlier this month.

The elder Stewart, who passed away on Jan. 4 at the age of 79, founded Sandals Resorts in 1981 and later Beaches Resorts and was widely considered across the Caribbean and the travel and tourism industry as a visionary, innovator and pioneer of the all-inclusive concept.

Said the younger Stewart on the company’s next steps: “My father’s shoes are impossible to fill but we will follow in his groundbreaking footsteps to continue the important work we all set out to do together. As a company

Adam Stewart

and as a team, we are poised for the future. We are already leading the industry in recovering from the greatest setback in the history of travel. We will continue to lead not just by saying, but by doing. And at the heart of it all, we are solely focused on what we do best: delighting our guests.”

Stewart assumes the role after working alongside his father for more than two decades as Chief Executive Officer and, most recently, Deputy Chairman.

He has helped oversee the rapid expansion of Sandals Resorts International throughout the Caribbean, including the newly announced Sandals Curaçao and Beaches Resorts in St. Vincent.

Stewart also launched the Sandals Foundation in 2009 as a way to lift communities through education, healthcare and environmental protection. He will continue to serve as president of the Foundation, which over the years has helped millions of people across the region through various programs.

Stewart’s commitment to giving back to local communities is also evident through his work via the Sandals Corporate University, which brings continued learning, mentorship and invaluable skills training to thousands of employees throughout the Caribbean.

And in response to the COVID-19 pandemic, Stewart helped launch the Sandals Platinum Protocols of Cleanliness to ensure the safety of guests and staff. He was also recently named to Jamaica’s Special Task Force, led by Jamaica’s Minister of Tourism Edmund Bartlett, that will oversee the country’s COVID-19 testing efforts.

January 21, 2021 | TRAVELWEEK | 19

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Costa Rica Specialist Program Discover the best of Costa Rica, where it’s easy to discover life’s essentials. This course provides key details on what makes Costa Rica attractive to travellers and offers a wealth of knowledge about this country to your clients.

Complete the course before January 31st, 2021 for a chance to win a USD$300 gift card at localkeeps.com

Italy Specialist Program Take the Italy Specialist Program now and learn about one of the most popular tourist destinations in the world – Rome, Venice, Florence, Amalfi and many more!