Travelweek - May 5th, 2021

Canada’s Travel Trade News May 5, 2021 travelweek.ca

Celebrating Travel Agent Day 2021 Suppliers share their deep appreciation for agents in this unfathomable year pg. 3 & pgs 20–29

Register now for 'Future of Travel: Sunnier Days Ahead' event May 19

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Travel Leaders Group prioritizes push for upfront commissions Become a Costa Rica specialist with chance to win prizes

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KEYNOTE SPEAKERS

FUTURE OF TRAVEL: SUNNIER DAYS AHEAD

Joseph Adamo Chief Sales & Marketing Officer (Transat) President (Transat Distribution Canada)

Marsha Walden Chief Executive Officer, Destination Canada

Nino Montagnese Vice President, Air Canada Vacations

A VIRTUAL CONFERENCE

BY TRAVELWEEK

Gustavo Segura Minister of Tourism, Costa Rica

Join travel agents and industry executives

Brad Ford

nationwide as they discuss key travel trends

President, Insight Vacations & Luxury Gold

at the start of the all-important summer season, given the ongoing pandemic.

Chris Thompson

VIRTUAL EVENT MAY 19TH 1-3PM EST

Chief Executive Officer, Brand USA

Elaine Carnegie

Plus updates from WestJet, WestJet Vacations, Globus family of brands, Bahia Principe, Royal Caribbean, Railbookers Amtrak Vacations, Grenada, Disney Parks, Myrtle Beach, Barbados and more.

President, Canlink Travel Representatives

Zeina Gedeon

And special sponsorship by Hermitage Bay, Carlisle Bay, Jamaica Inn, Round Hill Hotel & Villas, Tryall Club, Anse Chastanet, Jade Mountain, Spice Island Beach Resort, Ocean Hotels Barbados

Hosted by Devin Kinasz Publisher, Travelweek

Avid globetrotter and trained economist

Chief Executive Officer, TPI

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GRAND PRIZE $500 VISA GIFT CARD

TOP NEWS

“The sheer tenacity that Canadian advisors have shown … is absolutely incredible”: Suppliers thank agents on another unforgettable Travel Agent Day

by Kathryn Folliott TORONTO — As if celebrating one Travel Agent Day during a pandemic wasn’t strange enough, here we are in 2021, marking this special day on the retail travel calendar once again with travel restrictions in place.

While no one in the industry could have predicted this turn of events, it’s also true that the almost 14 months of challenges as a result of COVID-19 have shone the brightest light on all the hard work and dedication from travel agents.

And for that, suppliers are saying thank you.

Some are offering agent incentives.

Others are promoting agent contests.

And all have words of support and appreciation.

“You are the ones on the front line with customers,” says Collette’s GM, Brett Walker. “You are the ones fighting for their money while often out yours.

You are the ones who banded together to help each other and the industry through tumultuous times and you are the ones who are nurturing future travel aspirations and, when the time comes, will make dreams take flight. I personally can’t wait for that day!”

Walker adds: “Few outside our industry know how much we’ve all been through this past year, but those of us harnessed to this incredible industry and our passion, know all too well how difficult this pandemic has been for travel agents. A big, big, thank-you to all travel agents across Canada and everywhere.”

MARKING TRAVEL AGENT DAY’S 11TH YEAR The woman who started it all, Colleen Lorenzen with Uniglobe Carefree Travel in Saskatoon, SK, says Travel Agent Day is more important now than ever. “We have had one hell of a year but are still here to work with our clients,” she says.

Lorenzen came up with Travel Agent Day in 2011, as a way to recognize the hard-working team of agents in her agency, and to encourage other agency managers and owners, and suppliers, to do the same. Uniglobe Carefree

Travel has managed to keep its office going during the pandemic, with core staff, she says.

Travelweek asked Lorenzen what the pandemic has taught clients about the work that travel agents do. “We have heard a lot from our clients about how they appreciate how we have helped them to navigate a difficult year.

Whether it was bringing people home when the pandemic struck, to making sure that everyone received their travel credits, to going the extra mile with insurance claims to make sure that they felt they were taken care of,” she says.

It’s been a tough year for suppliers as well as retailers. “In tough times and with some sales reps on lay off, we know it will be a harder year [for suppliers],” says Lorenzen. “I think they have found that we are truly partners in this business and we have worked together to take care of our mutual clients.”

Travel agents are key to travel’s restart post-pandemic, and that’s a message ACTA President Wendy Paradis says she’s hearing from suppliers as well as consumers. Informed and up-to-date advice has never been more important.

“Not only have we heard about the importance of working with a knowledgeable and professional travel agent from travel suppliers – we’ve heard it from travellers, and mainstream media as well,” says Paradis. “Reporters from all over Canada have reached out to ACTA on a consistent basis over the past year. In the early days of the pandemic, they were interested in hearing about how travel agents were helping

Canadians get home. More recently, [they’re] interested in the future of travel and we are seeing that they often state how important it will be to work with the professional travel agent.”

SINGING THE PRAISES OF TRAVEL AGENTS Suppliers across Canada are singing the praises of travel agents.

Says Deana Murphy, VP Retail Sales at Sunwing Travel Group: “This past year has shown us that the value of a travel advisor has never been more important. Travel advisors are the experts that customers trust and lean on for guidance, and the services they offer remain incredibly important to us at Sunwing Travel Group.”

Murphy adds: “The pandemic has posed some unique challenges for our industry, and everyone at Sunwing is grateful for the continued support, hard work and dedication of the agent community. We know that there is a light at the end of the tunnel and we’ll all get through this together."

Ann Chamberlin, VP Sales, Scenic Group USA, says travel advisors “have endured an historic year of unknowns and fears and now can look forward to calmer seas ahead and a shining sunrise on the horizon. I call it ‘The Extraordinary Year of Service’. Service to their valued clients, service to the needs of their business & operations and requested service exceptions from the supplier partners they rely on to keep their travel business intact.”

For the team at Unique Vacations May 5, 2021 | TRAVELWEEK | 3

TOP NEWS Canada Inc., the bond with the loyal travel agents who sell Sandals Resorts and Beaches Resorts took on new meaning this year.

“Since day one of Sandals in 1981, our late Chairman and founder, the Hon. Gordon “Butch” Stewart, had the foresight to understand the power of the retail travel advisor,” Maureen Barnes-Smith, Vice President of Sales & Marketing, Canada tells Travelweek.

“For 40 years, every level of our company has embraced his commitment and partnership to travel advisors. It's truly become part of our DNA. There’s nothing we do without thinking about how it will impact our travel advisor partners,” she says.

When Mr. Stewart passed away at the beginning of this year, “the outpouring of love and support from travel advisors across Canada, and around the world, was overwhelmingly genuine,” said Barnes-Smith. “It’s something we’ll never forget as we continue his legacy of loyalty to travel advisors.”

The pandemic has only made UVI’s bond with agents stronger, she says.

“While the pandemic has changed so many things in our lives, one thing that didn’t was our relationship with Canadian travel advisors. In fact, it’s actually strengthened many of our connections, both professionally and personally, as we were all forced to ‘think outside the box’ and collaborate in different ways.”

Barnes-Smith adds: “The creativity, the resourcefulness and the sheer tenacity that Canadian advisors have shown over the last year and a half is absolutely incredible. I’m so proud that my team and I had a ‘virtual front row seat' to witness them in action and work alongside them to keep the travel dream alive for Canadians.”

An extensive collection of Travel Agent Day incentives, contests and more will be featured in the Travel Agent Day edition of Travelweek Daily, coming out today, May 5.

Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca

TRAVELWEEK

Stellar speaker lineup announced for ‘Future of Travel: Sunnier Days Ahead’ on May 19, register now TORONTO — These are difficult times for the travel industry especially in Canada, but we are beginning to see glimpses of sunnier days ahead in places like the U.S. and Europe.

With summer 2021 now on the horizon, top-level industry executives are set to share their insights at Travelweek’s next Future of Travel event.

‘Future of Travel: Sunnier Days Ahead’ will take place Wed. May 19, from 1 - 3 p.m. It’s the fourth instalment in Travelweek’s Future of Travel series of virtual conferences and, as always, it includes a stellar lineup of travel industry execs, updates from key suppliers, prize opportunities and more.

The link to register for the May 19 Future of Travel event is: travelweekfutureoftravel.com.

“The resilience of the travel industry over the past 14 months has been nothing short of remarkable,” says Travelweek’s Publisher, Devin Kinasz. “The vaccination rollout is heartening and there’s optimism for travel by the end of the year. We’ve heard from many travel agents that bookings for the end of 2021 and into 2022 are strong. Right now however we’re heading into a second summer with restrictions almost certainly still in place, and there are also concerns about programs like CERB and CEWS winding down.”

Kinasz continues: “These are still very challenging times for the travel industry and we’re honoured to have such an incredible group of keynote speakers for ‘Future of Travel: Sunnier Days Ahead’, ready to share their thoughts on the recovery of this great industry.”

130 Queens Quay East, Suite 512, Toronto, Ontario M5A 0P6 Tel: 416.365.1500 Fax: 416.365.1504 Toll-free: 1.855.392.8820 Web: www.travelweek.ca

SUBSCRIPTION RATES (PER YEAR)

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Keynote speakers slated to join Kinasz and Travelweek’s editorial team for interviews are: . Joseph Adamo, Chief Sales & Marketing Officer, Transat and President, Transat Distribution Canada . Marsha Walden, CEO, Destination Canada . Nino Montagnese, Vice President, ACV . Gustavo Segura, Minister of Tourism, Costa Rica . Brad Ford, President, Insight Vacations . Chris Thompson, CEO, Brand USA . Elaine Carnegie, President, Canlink Travel Representatives . Zeina Gedeon, CEO, TPI The May 19 event will also include updates from WestJet, WestJet Vacations, Globus family of brands, Bahia Principe, Royal Caribbean, Amtrak Railbookers, Grenada, Disney Parks, Myrtle Beach and more.

Travelweek also wishes to thank Hermitage Bay, Carlisle Bay, Jamaica Inn, Round Hill Hotel & Villas, Tryall Club, Anse Chastanet, Jade Mountain, Spice Island Beach Resort and Ocean Hotels Barbados for their sponsorship.

Pre-registered ‘Future of Travel: Sunnier Days Ahead’ attendees also qualify to win prizes, including a $500 VISA gift card grand prize.

Register now at travelweekfuture oftravel.com.

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

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4 | TRAVELWEEK | May 5, 2021

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TOP NEWS

Travel Leaders Group pursuing upfront commissions as future bookings ramp up

by Cindy Sosroutomo TORONTO — Will more suppliers heed the call for upfront commissions as the retail travel sector gets back on its feet?

Travel Leaders Group’s John Lovell certainly hopes so.

Lovell, President of Leisure Travel, Supplier Relations & Networks, tells Travelweek that the company is asking its supplier partners to consider compensation strategies that will generate cash for its members in the short-term.

“Specifically, we have been asking for a portion of the overall commission to be paid once a client books the trip,” he says. “For example, if the client pays for half of the trip upfront, with the remaining half due 90 days prior to departure, we would like to see the travel professional earn half of their commission when the client makes their first half payment.”

During a virtual news conference, Lovell noted that although the company is seeing bookings gain momentum for 2021, 2022 and beyond, travel advisors are still strapped for cash since they only get paid once clients travel.

This, he said, puts undue pressure on members and the organization, which is why Travel Leaders Group is working behind the scenes to bring additional cash flow to members on a rapid basis.

“As we exit the pandemic and our suppliers start to see cash coming in the door, I think we’ll have more robust discussions and find a good position for everybody to ensure that the distribution channel stays healthy,” he said.

Having upfront commissions in place will give Lovell even more reason to be optimistic about the future. Noting that high-end luxury and experiential product is “selling extremely well,” Lovell confirmed that the company is in a “very good position” and that he remains hopeful of where it will be in the next six months.

“I don’t think all is lost, I think the industry itself is going to come back a little bit sooner than people anticipate,” added Lovell. “Consumers are really seeking the advice of our travel professionals and I think as we exit this pandemic, which is going to come rather quickly, the travel advisor is in a very unique position.”

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Clockwise from top left: Roger E. Block, John Lovell, Lindsay Pearlman, Christine James

THE CANADIAN NUMBERS & FALL REGIONALS As vaccinations continue to ramp up across Canada, with over 30% of all Canadians already receiving their first shot, Christine James, Vice President Canada-TL Network, is anticipating bookings to increase at the same time.

“Where we’re sitting today for the

Although bookings are gaining momentum for 2021, 2022 and beyond, travel advisors are still strapped for cash since they only get paid once clients travel rest of the year compared to where we were in 2019, we’re at approximately 30% of where we were in 2019, which was our last normal year that we had,” she said. “Even better news, for 2022 we’re actually sitting flat compared to where we were in 2019 for future

bookings, and in some cases – especially on the cruise side – Canada is actually trending ahead of where we were in 2019 for 2022.”

TL Network Canada is also seeing major growth as the Canadian branch of Travel Leaders Group, despite the pandemic. In 2021 to date, 16 new travel agencies have joined the network. In response to this momentum, James confirmed that Fall Regionals, held annually in key markets across Canada, are going ahead this year as live, in-person events. Taking place in November in Toronto, Vancouver and Edmonton, Fall Regions will follow strict safety protocols at venues that are larger than in previous years, to accommodate the need for social distancing. The Toronto event is expected to see 200 members in attendance, with Edmonton and Vancouver numbers anticipated to be 100 and about 120, respectively.

TL Network Canada is also moving forward with 14 Mixers (regional events held in locations other than where Fall Regionals take place), from August to December. Though this is down from the typical 24 Mixers held annually,

TOP NEWS James is still encouraged by early response from members, especially as Travel Leaders Group counts down the days until its international EDGE conference on Oct. 18-21, 2021. This year’s conference, postponed from 2020 due to the pandemic, will return to Loews Royal Pacific Resort & Loews Sapphire Falls Resort in Orlando, Florida.

“We’re all looking forward to reunite, not only with our Canadian membership but with our partners in the South,” said James. “We’re really pleased with the attendance that we’ve had so far and the response that we’re getting for our in-person events, which everyone cannot wait to get back to.”

ADDITIONAL REVENUE FOR ADVISORS You know things are looking up for travel advisors when every new booking has an upgrade that brings in additional revenue.

According to James, 80% of new bookings coming in are seeing upgrades, whether it be hotels going up from three to four stars or four to five, or trips being extended from one to two weeks.

“It’s almost like every booking has additional revenue and additional commission for the travel advisor,” she said. “It’s so rare to see clients take the exact credit they had and stick with that booking because they didn’t spend anything, they didn’t go anywhere. They figure if they’re going to go, they’re going to go all out.”

James also noted that with many clients still uncertain about travel this year, they’re “doubling down” on their bookings, using future travel credits to secure a 2022 trip in addition to booking shorter, less expensive trips closer to home for 2021.

CRUISING & NEW TRENDS Noting the “tremendous amount of cash” that’s being held by people who have hunkered down this past year and saved their resources, Lovell anticipates a mid-summer restart to North American homeport cruises, which would be most welcome after more than 13 months of cancellations.

The CDC, he added, recently declared that some cruising could return by mid-summer.

“I think they are going to be successful because if you look at what’s going on around the world, cruise lines have moved close to 600,000 passengers now. The incident of any breakout on

TL Network Canada's Christine James confirmed that Fall Regionals, held annually in key markets across Canada, are going ahead this year as live, in-person events. one of the ships is extremely small,” said Lovell. “I think they’ve done a great job in showing they can create a bubble and that they can keep passengers and crew safe, and I think the CDC is starting to realize that.”

Lovell added that Travel Leaders Group will be setting a record number of passengers on 2022-2023 World Cruises and Grand Cruises and that all destinations, from Asia-Pacific to Alaska, are selling well. His advice? To book now as prices are almost sure to go up due to limited space.

Roger E. Block, President of Travel Leaders Network, also warned of early sellouts and lack of product due to an increased number of people booking “vaxications,” a new buzzword to describe vacations being taken by vaccinated travellers. As such, “people are going to places that are currently open like never before,” said Block, with bucket-list destinations doing particularly well.

“While people used to dream about bucket lists, they’re now actually actively booking them. Higher-end product is being booked at an accelerating rate than pre-pandemic, and what we’re seeing is bookings are ahead for 2022 and also 2023,” he added.

James also noted that the TL Network Canada is seeing another shift in group travel, with a lot of bookings that were initially made for just a couple or a couple with two kids, snowball into bookings of 10 or more as a way to reconnect with extended families.

THE ROLE OF THE TRAVEL ADVISOR According to recent surveys by Travel Leaders Group, 82% of respondents are more likely, or same as before, to use a travel advisor. When asked why they are more likely to use a travel advisor now, 65% said it’s because advisors can provide the latest safety information, while 23% said agents can help change or cancel their tickets.

“This just goes to show that people are looking for professionalism and assistance, they’re looking for someone to help guide them through this whole process and keep them safe,” said Block.

Lindsay Pearlman, Senior Vice President International Leisure-Travel Leaders Network, added that even the OTAs are jumping onboard the travel agent bandwagon. He recently saw an Expedia commercial that touted the value and services of an agent.

“I think it’s safe to say that the role of the travel advisor will be significantly different and much more important than it was in the past where we had to compete,” said Pearlman. “Consumers are now looking for safety, a sense of comfort, and they’re going to get that from a travel advisor.”

May 5, 2021 | TRAVELWEEK | 7

WORLD NEWS

POLICIES IATA and a long list of Europe’s aviation, travel and tourism sector associations are applauding the recent vote in the European Parliament on the EU’s proposed Digital Green Certificate Regulation. The EU is now one step closer to reopening travel across the 27-country bloc for summer 2021, in the wake of vaccination rollouts. As reported last week, the EU has also indicated that it is open to welcoming back fully vaccinated U.S. visitors. “Swift action and alignment among the institutions is now critical in order to make the certificates operational by June and ensure reciprocity with non-EU systems,” says a statement from a dozen European airline and travel associations, including IATA, CLIA, ECTAA and the ETC.

Greece

CRUISE Azamara has announced its resumption of operations with a series of Greece voyages beginning in August 2021. Sailing aboard the Azamara Quest, the five back-to-back ‘CountryIntensive Voyages’ and one classic Mediterranean sailing are seven days in duration and feature a total of 18 late-night stays in port, including Santorini, Rhodes and Heraklion. The first departure is set for Aug. 28. Voyages will open May 11 for fully vaccinated guests. Crew members will also be required to be fully vaccinated. Both passengers and crew must be fully vaccinated no later than 14 days prior to departure.

Ponant will be requiring all guests and crew members to be vaccinated prior to departure. As it prepares for the resumption of sailing, the French cruise ship operator has announced that all passengers and crew over 16 years of age must be vaccinated before the cruise as well as show proof of a negative PCR test carried out within 72 hours of boarding the ship. Other cruise lines that have announced a similar proof of vaccination requirement in recent weeks include Windstar, Crystal, AQSC, Victory Cruise Lines, Royal Caribbean, NCL and more.

HOTELS Toronto public health officials are investigating a possible COVID-19 outbreak at the Crowne Plaza hotel where travellers arriving in Canada by plane are expected to quarantine. Toronto Public Health says it has assigned staff to identify all cases connected to the facility and advise on any appropriate health and infection-control measures.

It says no further details are currently available due to privacy concerns. The Crowne Plaza is one of the designated quarantine hotels for travellers arriving in Canada through Toronto. The federal government’s 3-day hotel quarantine rule requires anyone flying into the country to isolate in a hotel for three nights to help reduce the risk of spreading the virus.

8 | TRAVELWEEK | May 7, 2021

Arnold Donald

The World Travel & Tourism Council (WTTC) has named Carnival Corporation President and CEO Arnold Donald as its new Chair. Donald will represent the global private Travel & Tourism sector for WTTC. Donald’s appointment was announced at WTTC’s three-day Global Summit in Cancun, a world-first that welcomed hundreds of the world’s business leaders, government ministers and key decision-makers from across the global travel and tourism sector since the outbreak of the pandemic. Those in attendance gathered to discuss the road to recovery, with tens of thousands more joining virtually. Regular testing was made available for all delegates for the duration of the summit.

More than 5,000 people tested positive for COVID-19 after flying back to Canada since mandatory quarantine hotels began in late February. That includes 3,748 people who tested positive the day they returned despite having to show a negative COVID-19 test taken no more than three days before they boarded their plane. Some 40% of those people were infected with one of the three variants of concern Canada is tracking. Another 1,411 people tested positive on the test required 10 days after they returned. The data is now current as of April 29, and the number of confirmed variants among travellers is three times as high as the data reported from seven days earlier as more test results were submitted to the Public Health Agency of Canada. The data suggest about 1.5% of incoming travellers test positive on the day they land in Canada.

NEWS

Strongest indication yet in favour of vaccination certificates: Hajdu

Transat protecting agent commissions on COVID refunds in wake of CEEFC funding MONTREAL — Transat’s funding agreement with the Canada Enterprise Emergency Funding Corporation (CEEFC) is good news for the industry and, even better for travel agents, Transat says it will not be recalling commissions with the refunds.

Transat has signed a funding agreement with the CEEFC that now allows it to offer refunds to travellers who were issued a travel credit due to COVID-19 for a trip scheduled to start on or after February 1, 2020.

This policy applies to flights and packages booked by April 29, 2021.

Going forward, should Transat make changes to its flight program, affected customers would also be eligible for a refund.

Transat will protect agent commission with the refunds, says Annick Guérard, Chief Operating Officer of Transat.

“Travel agents have shown unwavering resilience and support since the crisis began,” says Guérard. “That’s why we’re pleased to confirm that commissions earned by agents will not be recalled if their customers opt for a refund.”

Among the parameters set by government authorities, clients who have a travel credit must submit their refund request to Transat by August 26, 2021. Clients must complete the request form available at airtransat.com/ refunds.

Transat is asking travellers who originally booked with a travel agent or online travel agency to contact the agent or agency directly.

“We’ve been impatiently waiting for this moment, and we know our customers have been, too,” says Guérard.

“Now that a funding agreement has been reached and the eligibility criteria have been established by the Government of Canada, we are delighted to be able to provide our customers with this long-awaited aid.”

Last week Transat announced it had reached an agreement with the federal government to borrow up to $700 million in additional liquidity through the Large Employer Emergency Financing Facility (LEEFF).

"The agreement reached with the Government of Canada provides us with an additional $700 million in liquidity, which is the amount we needed to move forward with confidence.

Our strong balance sheet prior to the pandemic and the aggressive actions we have taken since have enabled us to weather this unprecedented crisis so far. With this support, we now look forward to resuming operations as soon as safe travel is possible and travel restrictions can be lifted. We will then be able to implement our plan to make Transat a solid and profitable company once again, one that will continue to symbolize leisure travel for its many customers in Quebec and elsewhere," said Transat President and CEO, Jean-Marc Eustache.

"The funds obtained will also enable us to reimburse our customers whose travel had to be cancelled due to the pandemic under conditions that are sustainable for the company, which we welcome,” he added.

OTTAWA— The logistics are still being worked out but the federal government has given the strongest indication yet that vaccination certificates will be the way forward for Canadians looking to travel internationally post-pandemic.

In recent months both Health Minister Patty Hajdu and Prime Minister Justin Trudeau have signalled Canada’s interest in collaborating with global partners including the G7 countries on a system of digital certification for COVID-19 vaccination.

And just last week Trudeau said, “Naturally, it’s to be expected” when asked about vaccination certificates for international travel.

Recently CBC radio host Chris Hall asked Hajdu if the government is onboard. “Absolutely, Canadians need to be able to have the right kind of certification for international travel, because as we know, Canadians will want to travel internationally when things subside in terms of COVID-19, and they’ll want to be able to ensure they have the right credentials to do that from a vaccination perspective,” said Hajdu.

“As we know, Canadians will want to travel internationally” Hall asked Hajdu if the system would be up and running in time for travel later this summer.

Hajdu replied: “Well, it depends, I suppose, on what the requirements will be internationally. There isn’t a consensus yet on what that looks like internationally. Countries are looking at different solutions. From our perspective we have a bit of a head start in terms of entry into Canada, we have ArriveCAN, the app, that allows for digital proof of testing for example, now, and a variety of other documents that people have to submit to enter Canada.”

She added: “We’ll be working with our international partners to make sure that whatever the world lands on, Canadians will have documents in the appropriate format.”

A recent Ipsos poll indicated that a majority of Canadians support vaccine passports for international travel.

May 5, 2021 | TRAVELWEEK | 9

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NEWS

More indications that U.S.-port cruising could restart by midsummer WASHINGTON — A letter to the cruise industry sent by the CDC suggests cruising from U.S. ports could start by mid-July.

Sent by the head of the Maritime Unit for the CDC’s COVID-19 response, the letter reads: “We acknowledge that cruising will never be a zero-risk activity and that the goal of the CSO’s phased approach is to resume passenger operations in a way that mitigates the risk of COVID-19 transmission onboard cruise ships and across port communities.”

“This is very exciting news. Finally, the CDC has responded to the cruise industry with game changing guidance to restart cruising in the U.S.” The CDC later said: “CDC looks forward to continued engagement with the industry and urges cruise lines to submit Phase 2A port agreements as soon as possible to maintain the timeline of passengers voyages by mid-July.”

This latest news is in keeping with reports earlier this month that the CDC signalled a possible return to sailing U.S. ports for summer 2021.

Cruise line executives including NCLH President and CEO Frank Del Rio, and Royal Caribbean Cruises President Richard Fain, say they’re cautiously optimistic that the new messaging from the CDC paves the way for a return to U.S. port cruising. In recent weeks many U.S.-based cruise lines including NCL, Royal Caribbean, Celebrity, Crystal, Silversea and more have announced 2021 sailings from non-U.S. ports.

“This is very exciting news. Finally, the CDC has responded to the cruise industry with game changing guidance to restart cruising in the U.S.,” adds Capt. John Murray, CEO, Canaveral Port Authority.

12 | TRAVELWEEK | May 5, 2021

Disney Wish

Here’s why a vacation onboard the new Disney Wish “will be truly like a magical spell” CELEBRATION, FL — There’s nothing like a little Disney magic - or in this case, a 144,000-ton Disney Wish - to keep spirits hopeful as the industry looks forward to travel’s restart in the months to come.

Bookings for Disney Wish, the fifth ship in the DCL fleet, open in less than a month, for sailings starting in June 2022. For Disney Cruise Line fans, it can’t come soon enough.

Consumers and the trade got a sneak peek at the new ship with a special virtual event that included a 30-minute ‘ship tour’ in ‘Once Upon a Disney Wish’, followed by a panel discussion hosted

by Disney Imagineers and the Disney Cruise Line team.

Starting June 9, 2022 the Disney Wish will set sail its inaugural season of three- and four-night cruises to Nassau and Castaway Cay from its new home port of Port Canaveral. Bookings open to the general public on May 27, 2021.

With new dining, entertainment and attraction concepts inspired by Disney, Pixar, Marvel and Star Wars adventures, new accommodation options with four royal suites, a Marvel Super Hero Academy at Disney's Oceaneer Club and more, vacationing on the ship “will be truly like a magical spell,” says Shelley Gold Witiak, DCL’s Director, Hotel Operations at the panel discussion.

DISNEY WISH ACCOMMODATION The ship’s 1,254 staterooms include 53 concierge staterooms and 23 concierge suites. Some 90% of the Disney Wish staterooms will be outside staterooms, including 948 verandah staterooms (70%) and 185 oceanview staterooms (20%). The other 10% are inside staterooms. More than 900 of the staterooms offer connecting doors.

The 4,000-passenger ship has more than double the number of premium concierge staterooms and suites, including Disney’s first-ever staterooms located above the bridge, with floor-toceiling windows with unbeatable ocean views. Concierge guests have access to an exclusive lounge with private sun deck.

Disney Wish will also debut four royal suites that accommodate up to six guests. Two of the four royal suites are two-storey suites, the first of their kind within the Disney fleet.

With all the Disney Wish accommodation, “we took a look at what works on our other ships, and what can be improved upon,” said Witiak. “We added more storage options. We kept the queen beds.” There are also pull-down beds from the ceiling and pull-out sofa beds to maximize sleeping space.

POOLSIDE ATTRACTIONS & THEMED DISTRICTS The first-ever Disney attraction at sea, the 760-foot water ride AquaMouse, immerses guests in ‘The Wonderful World of Mickey Mouse’ with animated show scenes, lighting and special effects.

It’s the star attraction in an expansive district themed to Mickey and friends. In addition to AquaMouse, the

NEWS area will feature six pools, staggered among tiered decks and surrounded by lounge chairs. There’s also an all-new Toy Story-themed district designed especially for families with toddlers and young children. And for the adults, there’s Quiet Cove with its own infinity pool, poolside bar and cafe.

DISNEY WISH DINING Three new family dining concepts will debut on Disney Wish: . Arendelle: A Frozen Dining Adventure is Disney’s first Frozen-themed theatrical dining experience . Worlds of Marvel is the first-ever Marvel cinematic dining adventure, where guests will play an interactive role in an action-packed Avengers mission . 1923, named for the year The Walt Disney Company was founded, celebrates the company’s legacy in style, paying homage to the golden age of animation Disney Wish will also offer a variety of dining options ranging from quick bites, casual dining and 24-hour room service, to specialty treats, gourmet cafes and premium dining exclusively for adults.

FOR THE ADULTS Star Wars: Hyperspace Lounge is a high-end bar styled as a luxurious yacht-class spaceship. The richly themed, immersive experience will be reserved for adults every evening, offering interactive tasting experiences and signature beverages.

Palo Steakhouse is an evolution of the Palo restaurant that Disney cruisers know and love, now combining the relaxed sophistication of authentic Italian dining with the classic refinement of a modern steakhouse in a genteel setting. Enchanté features a gourmet menu crafted by three-Michelin-starred Chef Arnaud Lallement. And finally, The Rose is a chic lounge at the entrance of Palo Steakhouse and Enchanté. The Rose is the perfect setting for a pre-dinner aperitif or after-dinner cocktail.

Senses Spa will feature private treatment rooms, lavish spa villas, and steam and aromatherapy rooms, while the reimagined Senses Fitness will offer state-of-the-art exercise and wellness facilities.

Other adult-exclusive spaces on board the Disney Wish will include the Quiet Cove pool district; a variety of gourmet cafes, relaxed bars and upscale lounges; and more.

ENTERTAINMENT

In keeping with Disney Cruise Line tradition, Disney Wish will offer spectacular stage shows, deck parties, character experiences, fun family activities, contemporary cabarets and more.

The Grand Hall will evolve from a fairytale gathering space into an environmental theatre through the magic of built-in special effects and the first-ever atrium stage on a Disney ship. Dedicated shows and interactive entertainment will come to life all around the hall.

Luna is a brand-new entertainment hub that will transition from a daytime setting for family fun into an elegant evening venue for adult-exclusive en-

Starting June 9, 2022 the Disney Wish will set sail its inaugural season of three- and four-night cruises to Nassau and Castaway Cay from its new home port of Port Canaveral. Bookings open to the general public on May 27, 2021. tertainment, offering a variety of live shows and interactive programming throughout the day.

Hero Zone is a futuristic sports arena where physical activity meets imagination, with action- packed challenges and game show-style competitions for families to take on together.

The crown jewel of entertainment spaces onboard the ship, The Walt Disney Theatre, will offer original Broadway-style stage productions developed exclusively for Disney Cruise Line.

The Wonderland and Never Land Cinemas are intimate screening rooms that will provide guests more options than ever to watch classic and first-run films from Disney, Pixar, Marvel, Lucasfilm and more.

FOR THE KIDS It is truly impossible for a kid to be bored on a Disney Cruise Line ship.

Here are some of the highlights for younger passengers onboard Disney Wish: Disney’s Oceaneer Club (ages 3 - 12)

Marvel Super Hero Academy is a high-tech Avengers headquarters where young “recruits” will train to be the next generation of Super Heroes with the help of their own heroes, like Spider- Man, Black Panther, Ant-Man and the Wasp.

Fairytale Hall is a royal trio of activity rooms where princesses and princes will let their creativity shine at Rapunzel’s Art Studio, read and act out stories at Belle’s Library, and test newfound icy powers at Anna and Elsa’s Sommerhus.

Walt Disney Imagineering Lab is a first-of-its-kind opportunity for kids to discover the secrets of world-renowned Disney Imagineers — the creative masterminds behind Disney theme parks, resorts and cruise ships — with hands-on activities and inventive experiments.

It’s a Small World Nursery (ages 6 months to 3 years) It’s a Small World Nursery will offer babysitting services in a whimsical environment inspired by the beloved Disney attraction of the same name.

Edge (ages 11 to 14) and Vibe (ages 14 to 17) Trendy hangouts where tweens and teens will chill and play in their own way, with dedicated programming designed to engage the unique interests of these age groups.

ACV launches 2021-2022 Europe Collection with new digital platform MONTREAL — Air Canada Vacations has launched a brand new digital platform that showcases its 2021-2022 Europe Collection, featuring over 40,000 hotels and 75 tours in eight countries.

Called ‘Dream of Europe,’ the immersive platform includes images, video and editorial content, including destination highlights and user-generated travel tips, allowing users to easily review ACV’s Europe portfolio. Travel agents can also inspire clients to book bucket-list destinations by sharing links of each tour package.

“We’re always looking to provide our trade partners with innovative tools to inspire their customers,” said Nino Montagnese, Vice President at Air Canada Vacations. “This new platform is a May 5, 2021 | TRAVELWEEK | 13

NEWS digital solution to the physical gap created by the pandemic, giving agents the opportunity to entice their clients with dreams of Europe. Travel professionals can make our diverse collection come alive in an entirely new way for their customers and connect them to specific product offerings that match their individual needs.”

ACV’s new Europe collection includes 18 new itineraries that cover several travel styles, including: Classic Europe; Off the Beaten Path; Luxury Travel; Island Hopping; and More Moments.

Clients who book now for travel in late 2021 or 2022 will benefit from exclusive offers. Plus, lower flight fares can be secured by those booking their Rome or Athens package now for travel next year (valid on bookings made between April 26 and June 30, 2021, for travel from June 1, 2022 to Dec. 31, 2022).

With ACV’s Europe Cruise Offer, if agents find a lower price on their client’s European cruise adventure, ACV will beat it by 10%. This offer is valid for bookings made between April 26 and June 30, 2021 for travel from Sept. 1, 2021 to Dec. 31, 2022.

In addition, ACV’s Europe promise includes an exchangeable deposit in the form of credit up to 45 days prior to departure, the ability to connect a client’s Air Canada European flight from 54 Canadian airports starting at $49, plus one free checked bag per person when booking with ACV. ACV is also offering free combined CareFlexPlus and CareFree protection, which includes free seat selection, year-round Price Drop Guarantee, StormGuard, and a $50 waiver on administration change fees. With these plans, clients can transfer their package, change their departure date, destination or hotel up to seven days prior to departure, or cancel with a full refund up until 25 days prior to departure. Plus, clients can take advantage of a reduced deposit of $50 per person when booking their 2021/2022 European escape through their travel agent.

This offer is valid on bookings made between April 26 and June 30, 2021, for travel from July 1, 2021 to May 30, 2022.

Agents are also being reminded that ACV’s COVID-19 Coverage & Assistance Plan, administered by Allianz Global Assistance, is included with any flight and hotel-inclusive package (excluding cruise), for travel from May 1, 2021 to Oct. 31, 2021.

14 | TRAVELWEEK | May 5, 2021

TTAND President and founder, Flemming Friisdahl

The Travel Agent Next Door is expanding into Quebec TORONTO — Now with seven years under its belt, The Travel Agent Next Door is heading into a market that has long been on its list: Quebec.

TTAND will offer its host agency services to Quebec travel agents and agencies, says TTAND founder and President, Flemming Friisdahl.

“We are extremely excited to offer our services and support to Quebec agents. We have had many requests from Quebec agents and we feel the time is right now for us to enter Quebec,” says Friisdahl.

“We will be ready when the rebound comes – and there are strong signals that it is coming later this year – and even stronger in 2022”, says Friisdahl TTAND’s offering for the Quebec market will include a French magazine (through TTAND’s membership with Ensemble), a range of French language marketing services and tools and a French website for agents.

Friisdahl says the website and marketing services and tools will be ready

in a couple of months.

Friisdahl personally conducts meetings with prospective agents, and that will continue, he says, adding he looks forward to meeting with Quebec agents who are interested in joining the host agency.

TTAND’s sales volume over its seven years in business has topped $500 million, fuelled by 508 Primary Agents and 380 Associate Agents. Friisdahl says TTAND has the highest ratio of support staff to agents in the industry, with 45 staff support staff.

He says TTAND’s ‘firsts’ among host agencies include: • The only online system enabling the agent to charge a cancellation fee or a ‘planning to go’ fee or any fee to accommodate agents who want to charge fees.

• The only host agency to have 18 hours of ticketing support six days per week with no ticketing fees on any issuing of the ticket.

• The only host agency to have developed its own proprietary websites where agents can customize 90% of the site themselves.

• The only host agency developing a group module which can collect the customer’s credit card and personal information and still be PCI compliant.

Says Friisdahl: “This past year has been a devastating one but it has also created opportunities. We will be ready when the rebound comes — and there are strong signals that it is coming later this year – and even stronger in 2022.”

NEWS

NCL announces more 2021 cruises, to the Med and Greek Isles

Sunwing confirms 2022 winter sun schedule from Atlantic Canada TORONTO — Sunwing has released its Atlantic Canada winter schedule featuring weekly flights from Nova Scotia, New Brunswick and Newfoundland.

Residents of Halifax, Moncton, Saint John, Fredericton, St. John’s, Deer Lake and Gander will be able to choose from a range of vacation packages across the Caribbean and Mexico, with flights beginning in January 2022 and running weekly until May 2022.

Andrew Dawson, President of Tour Operations for Sunwing Travel Group, said the company is “thrilled” to be returning to Atlantic Canada for another winter season.

“After a difficult year, we’re sure that Canadians will be eager to return to paradise and enjoy some much-needed rest and relaxation. We’re excited to be able to help them enjoy a frictionless vacation experience with convenient flights from local gateways across the region,” he added.

Sunwing offers a wide array of hotels and resorts across Mexico and the Caribbean, including the newly opened Planet Hollywood Beach Resort Cancun and the first-ever Planet Hollywood Adult Scene Cancun. Clients looking to make the most of their vacation budget can enjoy exclusive RIU-topia inclusions at Canadian-favourite chain RIU Hotels & Resorts, including the recently renovated Riu Montego Bay.

Adventure Canada increases commission protection for agents TORONTO — Adventure Canada is doing its part to support travel advisors by increasing agent commission protection and eliminating processing fees.

Effective immediately, the company, which specializes in small-ship expedition travel in the Canadian Arctic and Greenland, is guaranteeing a minimum of US$250 dollars per client in commission protection and is also getting rid of processing fees on sales.

Matthew James Swan, Director of Business Development at Adventure Canada, says this is just one way the company is showing that advisors mean the world to them.

“For Adventure Canada, as a tour operator, we knew that we had to step up to the plate. Words can only mean so much but you also have to take action,” he says.

“What we’ve been doing throughout the course of this pandemic is reaching out to our travel agent community and asking that integral question, ‘What can we do for you as a valued business partner to ensure that you’re being supported?’

“We want you to know that your voice is being heard and we want you to know your voice does have an impact.”

Based on agent feedback throughout this past year, Adventure Canada also created a new Travel Agent Booking Terms and Conditions mandate.

To access Adventure Canada’s promotional materials, image and video libraries, pricing lists and more, register at its Travel Advisor Portal at adventurecanada.com/travel-agents.

MIAMI — NCL has announced a further restart of operations in Europe from Barcelona and Rome with previously scheduled port-intensive itineraries to the Med and Greek Isles beginning Sept. 5, 2021.

Currently scheduled to sail from Barcelona, Norwegian Epic will cruise seven-night Western Med itineraries Sept. 5, 2021 - Oct. 24, 2021, with Norwegian Getaway sailing a mix of 10 to 11-day Greek Isles voyages from Rome (Civitavecchia) Sept. 13, 2021 - Oct. 25, 2021.

The sailings offer five to eight ports of call, up to 13 hours in each city and no more than two days at sea.

"Europe is a top travel destination, so we are very much looking forward to returning to some of our most beloved homeports, resuming those itineraries and welcoming our guests to experience a vacation of a lifetime in the safest possible manner," said Harry Sommer, NCL’s President and CEO. NCL will debut an all-new The Haven

by Norwegian complex aboard Norwegian Epic, following an extensive refurbishment in Marseille at the end of 2020. The renovation resulted in 75 reimagined and upgraded suites combined with redesigned experiences including The Haven Restaurant and The Haven Courtyard Pool and Sundeck. Norwegian Epic features one of the largest The Haven complexes in the Norwegian fleet.

In conjunction with the redeployment announcement for Norwegian Epic and Norwegian Getaway, NCL has cancelled all voyages on Norwegian Bliss and Pride of America through July 31, 2021; Norwegian Getaway through Sept. 2, 2021; Norwegian Dawn, Spirit and Star through Sept. 30, 2021; Norwegian Sun through Oct. 7, 2021; Norwegian Escape through Oct. 10, 2021; Norwegian Breakaway through Oct. 17, 2021; and Norwegian Gem from Oct. 29 through Nov. 17, 2021. Guests and travel agents with impacted reservations will be contacted directly.

CARIBBEAN SAILINGS & PEACE OF MIND POLICY Last month NCL announced its plans to restart sailings on Norwegian Jade, Joy and Gem out of the Med and the Caribbean starting July 25, 2021. All May 5, 2021 | TRAVELWEEK | 15

NEWS passengers will be required to show proof of vaccination. Norwegian Jade’s new seven-day cruises to the Greek Isles will sail out of Athens (Piraeus) starting July 25, 2021. And week-long Caribbean itineraries will operate from Montego Bay starting Aug. 7, 2021 on Norwegian Joy, and from La Romana, D.R. starting Aug. 15, 2021 on Norwegian Gem. NCL has extended its temporary Peace of Mind cancelation policy to guests sailing on cruises with embarkation dates through Oct. 31, 2021.

For an insider’s look at the cruise line’s restart plans and progress, check out EMBARK - The Series. The first episode of ‘EMBARK – The Series,’ which to date has received nearly 700,000 views, premiered live on April 15, 2021 and is now streaming on-demand as part of NCL’s recently announced EMBARK with NCL content platform at ncl.com/ embark. The next episode, ‘Second to None,’ is scheduled to air on May 20, 2021 at 8 p.m. on Facebook, and at ncl. com/embark.

“There is a change in the air”: Destination weddings seeing some traction, says DWHSA TORONTO — “Small and safe” is how DWHSA’s Liz Scull described destination weddings, post-pandemic, just a few weeks ago. Fast-forward to today, with 30% of Canadians already receiving their first COVID-19 vaccine shot, and she says that description may no longer apply.

“There is a change in the air,” says Scull, who joined Destination Wedding & Honeymoon Specialists Association as its new General Manager, Canada last month. “For 2021 I still say destination wedding bookings will still be low, but with 2022 bookings, quotes and inquiries have slightly increased in recent weeks. More and more are being vaccinated, they feel it is more likely that it will be safe to travel again in 2022 and confirm a wedding date.”

As an example of how the scope of destination weddings has broadened in just a few weeks, Scull thinks back to a wedding couple, both teachers, who recently inquired about a March 16 | TRAVELWEEK | May 5, 2021

Break 2022 wedding in Playa Mujeres with a very healthy 80-person guest list. Quotes, in recent weeks, says Scull, have been on the larger side.

She does, however, note that prices are on the rise as more wedding venues and resorts book up. This means that even if couples may have saved during the pandemic, a budget that would have covered all their costs in 2020 and 2021 may not be enough for a wedding in 2022.

“The couple provided quite a reasonable budget and I thought, ‘Easy-peasy’ with this budget,” says Scull. “But when I received the quote from the resort, it was $1,000 over their per person budget, when in the past their budget would have easily covered the package price. Prices have increased for many reasons, whether it be due to safety costs, reduced capacity, gas increases, security costs and more.”

Scull is advising all couples to book their future weddings as soon as possible, as “the big budget they have now may be the everyday price in 2022.”

But are couples willing to lock in a date, destination, resort and group size at this time, given how uncertain everything is?

Luckily, suppliers are doing their best to accommodate, says Scull.

“Suppliers and tour operators are trying to be as flexible as possible, but supply and demand will be the answer.

If your group increases in size, there may not be the space or prices will increase. If the resort is struggling for bookings, I believe they will increase the block at the same price. I would go over supplier terms & conditions

thoroughly and have these questions answered during the consultation with the couple,” she adds.

“Flexibility and being able to cancel or change their wedding group is what surveys are showing couples want.”

Other emerging trends that Scull has noticed as a result of the pandemic include elopements, combined wedding-honeymoon trips for longer holidays, livestreaming ceremonies to allow friends and family at home to take part, symbolic ceremonies over lawfully-binding ones, and off-site ceremony venues since couples may no longer need the resort’s full catering services. As for which destinations she’s recommending to couples, triedand-true locales like Mexico, Jamaica and the Dominican Republic “will lead the way in demand since their entry requirements are very manageable and resort companies have stepped up to offer on-site testing.”

One such company is Sandals Resorts, which announced back in January that it would be offering complimentary in-resort PCR testing through end of March 2021. Though there has been no word whether the company will be extending this offer, it has, however, gone out of its way to accommodate wedding couples with regards to safety and service. Its new Weddings Platinum Protocols of Cleanliness program, for example, includes hygiene practices across 18 touchpoints, hospital-grade disinfectants, electrostatic sprayers, UV lighting to inspect cleanliness, air duct sanitization in each room before guest arrivals,

NEWS steam cleaning of carpeting and more.

Plus, wedding venue capacity has been reduced, tables of eight at receptions have been reduced to six, and buffets and specialty food stations have been eliminated, with all food now plated and served by staff wearing masks.

“In true Sandals fashion, we went one step further to develop specific protocols for our brides and grooms to make sure that no one’s plans to the altar will falter,” says Marsha-Ann Donaldson-Brown, Director of Romance at Sandals Resorts International. “Whether a couple chooses our free tropical wedding (available to all guests with stays of three nights or longer), or a Sandals Customizable Weddings that’s a reflection of their personal style and taste, they can rest assured that we’ve covered all the bases and expect more hyper-personalized service.”

“They weren’t quite sure it was possible in just over a week but needless to say, the couple was completely blown away with just how easy and seamless the entire process was.”

With all safety protocols in place, Donaldson-Brown adds that future wedding bookings “are looking quite good on the horizon,” which she credits to Sandal’s stellar reputation. While some couples are booking as far out as two years, there are others who are booking as soon as three months in advance – and less. One couple, she adds, planned a last-minute wedding in just eight days after their original wedding venue in Saint Lucia unexpectedly closed.

“A few text messages and phone calls later, they were speaking with one of our amazing wedding planners who confidently told them not to worry, we would create a destination wedding of their dreams at Sandals Grande St. Lucian inside our dream Over-the-Water Serenity Wedding Chapel,” says Donaldson-Brown. “They weren’t quite sure it was possible in just over a week but needless to say, the couple was completely blown away with just how easy and seamless the entire process was.”

Of course, this comes as no surprise considering that in a typical year,

thousands of wedding ceremonies are held across all 18 Sandals Resorts and Beaches Resorts properties. The Weddings team is well accustomed to catering to every need, and that hasn’t changed during a pandemic.

This means being able to accommodate an uptick in elopement ceremonies, smaller wedding gatherings (“or as I like to call them, love bubbles,” says Donaldson-Brown), outdoor wedding venues and receptions as well as live-streaming services that allow friends and family at home to take part in the festivities.

And travel agents will also be keen to know that couples are even planning not one, but two weddings celebrations, says Donaldson-Brown, the first being an intimate ceremony followed by a larger celebration down the line, when the time is right.

To help agents plan future weddings now, Donaldson-Brown is reminding them about Sandals’ real-time wedding planning solutions, from 360-degree digital resort tours and photos that allow couples to preview properties from home, to the Sandals Virtual Wedding Design Experience during which they will be transported to a virtual customizable wedding showroom with their wedding planner. There’s also the Ultimate Digital Wedding Planning Tool that allows couples to browse through décor inspiration, venue locations and wedding services like hair, makeup and photography.

And for those whose clients say it’s just too risky to get married abroad anytime soon, Donaldson-Brown is quick to add that not only does Sandals have a new Cancellation Protection Benefit (guests who cancel for whatever reason at least 31 days prior to check-in will receive a full refund on the land portion with zero penalties), the Caribbean has also been proven to be a safe destination during the pandemic.

“Those stringent entry requirements and health and safety measures implemented by our local governments, combined with the strong protocols that we’ve created and put into place at Sandals Resorts are a matchmade in heaven – pun intended!” she says. “I want to assure couples that they can still get married – safely – in the Caribbean, in the most romantic setting imaginable with the same world-class service and luxurious amenities they’ve come to expect at Sandals Resorts.”

Rocky Mountaineer, Fairmont Hotels pair up for made-inCanada packages VANCOUVER — Two iconic Canadian brands - Rocky Mountaineer and Fairmont Hotels - have teamed up for a special summer 2021 offer pairing rail trips with luxury hotel stays.

Available to Canadian residents, the packages come with up to $2,900 per couple in savings.

“We are delighted to partner with a trusted brand like Fairmont to offer Canadian residents the chance to experience the Rockies in luxury, at the best ever price,” said Jonathan Hope, Managing Director, North America Sales for Rocky Mountaineer.

He added: “We know international travel is uncertain this year and we hope Canadians will choose to explore western Canada with us later this year.”

The offer applies to GoldLeaf Service packages that range from three to 12 nights.

“Our hotels have a century-long history with train travel in Canada,” said Gregor Resch, Regional Vice-President, Fairmont Hotels & Resorts in Canada’s Western Mountain Region. “We’re delighted to collaborate with Rocky Mountaineer, a long-standing partner of ours, to provide Canadians with a once-in-a-lifetime opportunity to experience the majestic Canadian Rockies in such an extraordinary way.”

The offer is applicable to all Rocky Mountaineer vacation packages and travellers can stay at a range of Fairmont Hotels & Resorts including Fairmont Hotel Vancouver, Fairmont Pacific Rim, Fairmont Waterfront, Fairmont Chateau Whistler, Fairmont Jasper Park Lodge, Fairmont Banff Springs, Fairmont Chateau Lake Louise and Fairmont Palliser.

One package, Journey Through the Clouds Explorer, which is seven nights in total, with two days onboard Rocky Mountaineer between Vancouver and Jasper. The trip includes a journey on the Icefields Parkway, tours of Jasper, Yoho and Banff National Parks, and six nights at Fairmont Hotels & Resorts.

The vacation costs from $9,961 plus tax per couple, which includes a saving of $2,900.

Every booking comes enhanced flexibility, including a risk-free deposit that May 5, 2021 | TRAVELWEEK | 17

NEWS is refundable up to 30 days prior to travel, two free dates changes and free name changes, should some of the group not be able to travel.

The promotion is available until June 11, 2021.

Input from MP Michelle Rempel Garner highlights ACTA’s latest webinar TORONTO — Few stats are cheering these days but here’s one takeaway from ACTA’s latest webinar that at least bodes well for the future: 87% of Canadians say they miss travelling.

And when that pent-up demand finally starts to trend, information will be key to reassuring Canadians looking to travel - and that’s where travel agents come in.

That’s the word from Jennifer Hendry, Senior Research Associate with the Canadian Tourism Research Institute, who took part in ACTA’s webinar for The Conference Board of Canada.

Also featured in the webinar: MP Michelle Rempel Garner, who has been outspoken during the pandemic about the need for the federal government to step up with sector-specific financial assistance for Canada’s airline and travel industries.

OUTBOUND TRAVEL INTENTIONS “It’s no secret that Canadians miss travelling,” says Hendry. While the vaccination rollout is heartening, it will take months for the vast majority of Canadians to get vaccinated, and that means Canada’s travel recovery won’t really start until the very end of 2021 and into early 2022, she says.

According to the Conference Board of Canada’s Q2 survey figures, three-quarters of Canadians without travel plans cited COVID factors as the primary barrier for travel, up from two-thirds in the previous survey earlier this year.

Three-quarters of respondents said they won’t travel internationally until they are vaccinated. And two-thirds of respondents said they wouldn’t consider flying internationally (66%) or to the U.S. (65%) until at least late 2021.

Travellers surveyed also reported a high level of concern for COVID exposure, although the top-box score for 18 | TRAVELWEEK | May 5, 2021

the U.S., one of the most often-cited destinations of concerns, had dropped from 83% down to 69% since the last survey. The vaccination rollout in the U.S. now has 40% of Americans with at least one dose, and 25% have been fully vaccinated.

“I feel that the Canadian government’s response in terms of travel has always been reactive," said MP Rempel Garner.

ACTA’S PRIORITIES With the Canada Recovery Benefit (CRB) set to start winding down in July, and with no sector-specific assistance for the travel industry in the federal government’s 2021 Budget, ACTA’s lobbying and advocacy priorities over next 30 days are: . Extend the critical CEWS, CERS and EI programs at maximum support to the end of year, or 90 days after travel restrictions lifted . Maintain the CRB benefits at the current $500/week level to the end of 2021, or 90 days after travel restrictions lifted . Extend the RRRF (Regional Relief and Recovery Fund) application deadline and other liquidity programs (CEBA, HASCAP, etc) to the end of 2021, or 90 days after travel restrictions lifted, and expand the accessibility to sole proprietors for programs where this criteria is not in effect. . Extend the CRHP (Canada Recovery Hiring Program) to the end of 2021, or 90 days after travel restrictions lifted.

ACTA President Wendy Paradis said

ACTA is also focused on highlighting the gaps with the protection of commissions.

While Air Canada and ACV have been making positive adjustments to refund policies, in the wake of Air Canada’s April 12 announcement of its financial assistance package with the federal government, gaps in commission protection with other airlines and suppliers remain, says Paradis.

“HOTEL QUARANTINE IS WINDOW DRESSING” MP Michelle Rempel Garner joined the webinar with a message for agents: Make your message heard with MPs, loud and often.

“It is so important for each and every one of you to be talking to your MP” about the perilous situation facing the retail travel sector, said Rempel Garner, adding that there’s “a bit of a disconnect sometimes” between the government officials making the decisions, and the travel agents struggling to get business.

She empathized with what the retail travel industry is going through. “It’s a real honour to speak to you today,” she told webinar attendees. “With this prolonged period of uncertainty … I can’t imagine what it’s been like for you.”

Rempel Garner has been vocal about the need for sector-specific assistance for Canada’s airline industry.

During the webinar she also called out the federal government for its lack of re-start plan for a safe reopening of Canada’s borders post-pandemic.

“I feel that the Canadian government’s response in terms of travel has always been reactive,” she said, adding that the lack of a plan with benchmarks in place for travel’s re-start is also concerning.

The flights bans, most recently for

NEWS India and Pakistan flights, “are a mark of failure to put in stronger systems” ahead of dire third wave outbreaks in those destinations, she said.

About the hotel quarantine requirements, Rempel Garner called the hotel quarantine “window dressing” and said the rule hasn’t been anything that has materially changed public health outcomes for the better in Canada’s fight against COVID-19.

Become a Costa Rica specialist for a chance to win a weekly prize TORONTO — Canadian travel agents can become a Costa Rica specialist and be entered to win a gift card for localkeeps.com at the same time.

Running throughout the month of May, the Costa Rica Specialist Program contest, hosted by the Costa Rica Tourism Board and available on Travelweek’s Learning Centre (travelweeklearningcentre.com ), is open to Canadian agents who have completed the program to become a qualified specialist.

Completing the specialist program earns each agent 2 ballots. Additional ballots can be earned by completing the weekly questions on the contest landing page, which will be swapped out weekly, over the course of four weeks. Winners will be notified via email within seven days of the weekly draw.

There will be one prize awarded weekly for a total of four weeks. The prize will consist of a US$125 gift card at localkeeps.com, an online store featuring beauty and food products that are locally made by Costa Rican eco-friendly entrepreneurs. Products range from snacks and coffee, to body scrubs, essential oils and body creams, all made in Costa Rica.

The Costa Rica Specialist Program provides a general overview of the destination, including its top attractions and national parks, it world-renowned bio-diversity and sustainable initiatives. Agents will also learn about various itinerary options that cover a wide range of group types and preferences, from adventure to romance and family fun. Updates about COVID-19 protocols are also featured.

Discover America Canada has a new Executive Board for 2021-2022 TORONTO — After a virtual AGM held on March 31, Discover America Canada has a new Executive Board.

Among the board members is Travelweek’s own Director of Business Development and Content Strategy, Annie Cicvaric.

The new Executive Board was voted in for the 2021 and 2022 terms. The board consists of 7 members, including: President: Susan Webb, VoX International Vice President: Denise Graham, Experience Kissimmee/VoX International Vice President: Annie Cicvaric, Travelweek Secretary/Treasurer: Stephen Fine, Snowbird Advisor Director: Randy Anger, SeaWorld Parks & Entertainment Director: Raina Williams, Expedia Group Media Solutions - Canada Director: Audrey Tanguay-Beaudette, Air Canada The Discover America Canada Committee (DACC) is offering new members a 50% saving for 2021 membership fees, in recognition of budget challenges for many organizations.

DACC is a volunteer organization sanctioned by the U.S. Travel Association whose focus is on expanding the travel/tourism market from Canada to the U.S. Its 50 + members represent a cross-section of hotels and attractions, airlines, motor coach companies, rail, rental cars, tour operators, DMO’s, media partners and marketing companies who conduct business into the U.S. or represent U.S. destinations.

More information about the AGM including the presentation by keynote speaker, Drew Dudley, who shared insights about improving leadership skills during this unprecedented time, is at discoveramerica.org.

Club Med launches new digital brochure TORONTO — As part of its commitment to sustainability, Club Med has launched a new digital brochure that showcases all its resorts and products

for the upcoming year.

Peppered with beautiful imagery throughout, the 2021 brochure is fully interactive and features a new menu that allows users to jump from one section to the next with ease. Embedded links also provide direct access to resources where users can watch videos and learn more about specific resorts, programs, activities and amenities.

Travel agents will also be able to look up and share essential information about different property benefits with ease, including those at Club Med’s three brand new resorts: Club Med Québec Charlevoix, Canada, Club Med La Rosière, France, and Club Med Seychelles, East Africa. Updated maps and grids will also allow them to quickly reference and compare resorts.

Club Med’s Safe Together program is also highlighted in the brochure.

New resorts highlighted in the brochure include Club Med Quebec Charlevoix; Club Med La Rosière in France; and Club Med Seychelles.

Couples’ new EBB includes discounted rates and resort credits MONTEGO BAY — The early bird gets the worm, says Couples Resorts, which has just launched a new booking offer for early bookers.

The 2022 Early Bird Booking Offer features all-inclusive rates starting at US$305 per night, plus a $150 resort credit and complimentary access to Club Mobay’s VIP departure lounge at Sangster International Airport.

The offer is available to clients who book a Couples Resorts vacation by May 17, 2021 and is valid for travel between Jan. 3 and Dec. 23, 2022.

Couples Resorts owns and operates four luxury adults-only resorts in Jamaica’s north coast, between Octo Rios and Negril. The offer applies to: Couples Tower Isle; Couples Swept Away; Couples Sans Souci; and Couples Negril.

May 5, 2021 | TRAVELWEEK | 19

It's been a year like no other, and travel agents are rising to the many challenges, just like they have countless times before.

The recovery will come. In the meantime, suppliers are saying thank you to their travel agent partners. Happy Travel Agent Day!

— The Travelweek team

It’s Travel Agent Appreciation Month We want to say “thank you” for everything you do.

All of us at Air Canada are incredibly grateful to have partners like you, especially during these challenging times. It’s the enduring relationships and trust we’ve built together over the years that have seen us through, and will continue to do so.

This Travel Agent Appreciation Month, let’s look to a brighter future as we continue working closely together to bring travel back into people’s lives.

Your Air Canada Team

WIDE-OPEN SPACES SAFETY IS OUR #1 PRIORITY

We know that the sun, sea, and fresh air are the best medicine of all—all of which are found in abundance at Sandals® Resorts.

Here, our wide-open spaces are nature-made for romance, with all the necessary protocols in place for your clients’ added peace of mind.

EVERYTHING’S INCLUDED* ALL THE TIME. ANYTIME.

Sandals offers all the luxuries of a 5-Star resort with so much more, because here, the best of everything is always included. And in a world where everything’s included and unlimited, your clients are free to do it all and turn their bucket list into a to-do list.

THE CU

CABIN

There’s never been a better tim 5-STAR GLOBAL GOURMET™ DINING UP TO 16 RESTAURANTS PER RESORT Savour the difference between dining and Sandals unique 5-Star Global Gourmet™ experience, where every meal is prepared using the freshest ingredients, the décor is as authentic as the cuisine, and a globally inspired menu is created by Master Chefs.

THE WORLD’S ONLY 5-STAR LUXURY INCLUDED® RESORTS

JAMAICA | ANTIGUA | SAINT LUCIA | BAHAMAS | GRENADA | BARBADOS | CURAÇAO (2022)

PLATINUM PROTOCOL OF

CLEANLINESS

TM

RE FOR

THE BEST WAY TO CARIBBEAN

FEVER

LOVE NEST BUTLER SUITES®

me to book Sandals Resorts.

UP TO

21% COMMISSION* WHEN YOU BOOK THROUGH TAPORTAL.SANDALS.COM

MORE QUALITY INCLUSIONS THAN ANY OTHER RESORTS ON THE PLANET

SANDALS.COM • 1-800-545-8283

@sandalsresorts

*Visit www.sandals.com/disclaimers/travelweek050621 or call 1-800-SANDALS for important terms and conditions. Sandals® is a registered trademark. Unique Vacations, Inc. is an affiliate of Unique Travel Corp., the worldwide representative of Sandals Resorts.

Innovative designs. One-of-a-kind amenities. Every detail has been carefully considered and exquisitely achieved to make romantic dreams come true.

yourself!

It’s time to reward

You gave 110%, so we’re giving 2% bonus commission.

This past year hasn’t been easy, but you’ve hustled hard every single step of the way.

And to us, that deserves more than just a thank you. In celebration of Travel Agent Appreciation Day, we’re giving you 2% bonus commission on every booking* you make between May 3 to 15, with travel by January 31, 2022. Your travellers get a life-changing adventure to look forward to, and you get some well-deserved extra cash. Everybody wins! But especially us, because we get to work with you.

For bonus commission, use promo code GNORMOUS at time of booking. sherpa.gadventures.com *Restrictions apply

Are we there yet?

We’ve all been asking ourselves that question over the past year, and now we’re close.

With each passing day, our customers’ dreams of travel become more real.

Soon, the demand for travel insurance will take off again. And as a travel partner, you can count on Manulife to support you and protect Canadians wherever their travels take them.

Thank you, once again, for all your amazing work during these trying times. It’s been truly inspiring. Together, we’ll get there.

Email travelsalessupport@manulife.com to learn all about our products and services.

Underwritten by The

Manufacturers Life Insurance Company (Manulife).

Manulife, Stylized M Design, and Manulife & Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.

Available to Canadian residents only. © 2021 The Manufacturers Life Insurance Company. All rights reserved. Manulife, P.O. Box 670, Stn Waterloo, Waterloo, ON N2J 4B8.

Accessible formats and communication supports are available upon request. Visit manulife.ca/accessibility for more information.

21_174703 05/2021

An

Enormous

Emerald Cruises

Thank You To our most valued travel agents: from all of us at Emerald Cruises Canada, we extend our most heartfelt appreciation for all you do in taking care of our mutual guests. With your commitment and support in partnership, we continue the road to recovery. Here’s to a brighter future and all the small ship adventures that await.

Happy Travel Agent Appreciation Day!

855 444 0161 emeraldcruises.ca

Business Development Managers Tracy Daniels Tracy.daniels@emeraldcruises.ca

Jared Gelfand Jared.gelfand@emeraldcruises.ca

May 5, 2021 | TRAVELWEEK | 27

OF W O

A Wonderful Scenic

SE

E E P YO U

R

Call 1 866 689 8611 | Visit scenic.ca Contact our Business Development Managers Jared Gelfand Jared.Gelfand@scenic.ca

Scenic office: Suite 1025, 401 West Georgia Street, Vancouver, BC V6B 5A1. BC consumer protection #40178.

CELEBRATING TRAVEL ADVISORS UNDER OUR WING. The value of a travel advisor has never been more important. We sincerely thank our entire agent community for their incredible support and dedication during this time. We are certain that brighter days are ahead for all of us!

28 | TRAVELWEEK | May 5, 2021

K YS

To our most valued travel agents in Canada

Tracy Daniels Tracy.Daniels@scenic.ca

R

NS E

DE

A LW A

THANK YOU

N

Happy Travel Agent Day!

From all of us at

May 5, 2021 | TRAVELWEEK | 29

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