Canada’s Travel Trade News November 25, 2021 travelweek.ca
In it for the long haul Two top bucket-list destinations - Australia and Japan eagerly await the return of Canadian travellers pg. 3
Three agents share best practices on upselling
6
How to vacation like a star at Planet Hollywood Cancun Connectair by Air Transat takes flight
12
6 12 19
NOW BOARDING FLIGHTS TO MAZATLÁN BEACHES.
Change your plans anytime. No Fees.*
*Change travel dates, destination or resort up to seven days before departure.
Travel requirements made easy.
Easy to find travel updates on entry requirements, PCR testing information and more!
Book a dream vacation to Mazatlán by Dec 6.
TOP NEWS
As travel’s recovery continues, what about long-haul destinations? Here’s what Australia and Japan are saying about all that pent-up demand By Kathryn Folliott TORONTO — Destination booking trends coming out of the COVID-19 pandemic are shaping up to be a multi-tiered affair. Tier one - travel within Canada - was the only viable option in the eyes of many Canadians for much of the past year and a half. While some continued to fly to the U.S. and internationally, the vast majority of Canadians rediscovered the tourism potential of Canada, often in their own province. Tier two - sun destinations in the Caribbean and Mexico - have been gaining steady ground in the Canadian market for several months, and have really ramped up in the past few weeks. The numbers will continue to climb as the winter weather closes in. Tier three - the U.S. - is set to boom now that the land border has reopened and the travel advisory has dropped. While travel agents and suppliers knew Canadians could fly to the U.S. throughout the pandemic, there was much less air capacity, and most Canadians either didn’t realize they could still get to the U.S. by plane, or didn’t want to. Some are still hesitant about travel plans south of the border, but many more will be flocking to Florida, New York and other favourites. Along with the U.S. reopening, cruise bookings are soaring too, especially now that most cruise lines have followed new guidance from the CDC and are accepting mixed doses. And European destinations, while recently seeing challenges with temporary restrictions across Germany, Austria and others, have strong positioning for growth in the months to come. After 20 months of travel restrictions, the industry is cheering every gain, every step back to normalcy. But what about long-haul destinations? We checked in with tourism reps with Japan and Australia, two dream destinations for many Canadians. Both are still dealing with travel restrictions for inbound travellers. And both are eager to welcome back Canadians when the time is right.
Sydney, Australia
AUSTRALIA On Nov. 1 Sydney welcomed returning Australian residents and citizens with its first quarantine-free flights in 19 months, allowing families and friends to reunite for the first time in more than a year. Quarantine-free flights are now flying into Sydney Airport, New South Wales and Melbourne Airport and Victoria. However for now the flights are for Australian residents and citizens only. So when can Canadians hope to return Downunder? Chris Allison, Acting General Manager/Regional Director, Tourism Australia, says Australia has a National Plan in place leading to reopening based on phases according to vaccination rates across the nation. “The plan has been running at a record pace with 80.6% of Australian citizens over the age of 16 being fully
vaccinated,” he tells Travelweek. “It is difficult to predict exactly when our borders will fully reopen to Canadians and other international travellers, but
“Based on the pace of vaccination, we remain optimistic that Australia will continue to be well placed to welcome international visitors again in 2022.” based on the pace of vaccination, we remain optimistic that Australia will continue to be well placed to welcome international visitors again in 2022.” November 25, 2021 | TRAVELWEEK | 3
TOP NEWS In anticipation of reopened borders in Australia, lift is increasing starting next month. Air Canada is set to restart flights in mid-December 2021, initially four times per week between Vancouver and Sydney. Qantas will also be returning to that route in mid-December. Allison says Qantas will start with three flights per week between Sydney and Vancouver, and adds that the airline has signalled its intent to operate between Sydney and Vancouver on a year-round basis. It’s true that Canadians haven’t been able to travel to Australia throughout the pandemic, but Tourism Australia has an ‘Always On’ PR and marketing approach to keep the dream of travelling to Australia alive while borders remain closed, says Allison. Pre-pandemic, Australia had 189,000 visitor arrivals from Canada. The country’s key markets in Canada are B.C. and Alberta, followed by Ontario, and then Quebec. “Tourism Australia’s focus is on the High Value Traveller (HVT) and these provinces tend to have the highest concentration of HVTs in Canada,” says Allison. “These are the consumers who tend to spend more on a vacation, travel up front in premium cabins on airlines, spend more on experiences in destination and on accommodation, food, and drink. We are expecting that the HVT will be one of the first to travel to Australia once the borders open to international tourism.” What is Tourism Australia’s message for travel advisors right now, especially those with clients asking about Australia? “Prepare for the pent-up demand for travellers to vacation in Australia, as it is a top bucket list destination amongst Canadians,” says Allison. Many Canadians have longed to go to Australia but have shied away because of price perceptions, based on the distance involved if nothing else. After 20 months of pandemic living, many Canadians have now saved a considerGot a story idea? Questions or comments? Write to us at editorial@travelweek.ca
TRAVELWEEK
able amount of discretionary income. “Travel advisors are hearing from their clients that Australia is top of mind due to its wide-open spaces, boutique hotels, small group touring and amazing experiences. It’s generally accepted that flying is safe, and the chance of contracting COVID-19 is unlikely, so the long-haul flight doesn’t seem to be a deterrent,” he adds. All the latest updates about selling Australia are outlined in Tourism Australia’s Aussie Specialist program. The new online platform, launched in August 2021, makes it even easier for agents to become Aussie Specialists, in 90 minutes as opposed to almost 3 hours before, says Allison.
“Japan's numbers from the Canadian market grew in leaps and bounds … it's been one of the fastest-growing destinations from Canada.” JAPAN Japan is poised to reap the benefits of pent-up demand, and build on a successful foundation years in the making in the Canadian market, says Shin Kawai, Director, Canada for Tokyo Tourism. “Whenever I talk to tour operators, the feedback I get is that Japan is extremely popular” with Canadian travellers, says Kawai. The numbers bear that out. Pre-pandemic travel to Japan from this market was rising steadily, with 330,600 in 2018, and 372,262 in 2019, says Kawai. “The numbers from the Canadian market were growing in leaps and bounds … Japan has been one of the fastest-growing destinations from Canada,” he says. Of course starting in early 2020 visitor numbers dropped dramatically, as
130 Queens Quay East, Suite 512, Toronto, Ontario M5A 0P6 Tel: 416.365.1500 Fax: 416.365.1504 Toll-free: 1.855.392.8820 Web: www.travelweek.ca
SUBSCRIPTION RATES (PER YEAR)
Canada: $85 Canadian + $4.25 GST per year United States & International: $100 US per year
they did for every destination around the world. And then Tokyo rallied to host the 2020 Summer Olympics in July and August 2021. At that time, just a fraction - less than 5% - of Japan’s population was vaccinated. The Olympics gave the country’s global profile a priceless boost as events went off without a hitch, despite difficult times. The Olympics also spurred vaccinations. Heading into the summer, Japan was seeing up to 2,000 cases of COVID a day. Now caseloads are down to double-digits on some days, for the whole country. “It’s quite astounding,” says Kawai, given that Japan is home to some 125 million people. Even better, some 76% of Japan’s residents are now fully vaccinated. Like Canada, the country overcame a slow start in its vaccine rollout to become of the world’s vaccination success stories. Like Australia, Japan is still largely closed to inbound international leisure travel. Quarantine measures are still in place. Kawai is watching the government’s phased re-start for travel closely, and with Japan’s strong vaccination numbers now, and low case counts, he says he’s hoping for the border to reopen in early 2022. And when the country reopens, the demand will skyrocket. “I’m proud to say that Japan has very unique product,” for Canadian travellers, he says, adding that while first-timers typically head for Tokyo, “you have to step outside of Tokyo, and see Kyoto, and Takayama too.” Japan’s ancient pilgrimage route, the Kumano Kodo, is popular with Canadians, as is the Golden Route from Kyoto to Tokyo. In a major coup for Japan, Condé Nast Traveler’s 2021 list of the best major cities in the world put Tokyo, Osaka and Kyoto in the first, second and third spots respectively. Agents can hone their Japan travel product knowledge ahead of the rush of bookings with the Japan Travel Specialist Online Certification Program. CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.
SOCIAL MEDIA
For circulation inquiries please email circulation@travelweek.ca
4 | TRAVELWEEK | November 25, 2021
Helping safeguard what matters most
COVID-19 Pandemic Travel Plan
As the largest travel insurance provider in Canada, Manulife has a long track record of helping to protect Canadian travellers and their well-being. And now there is specialized coverage that helps protect travellers in the event they fall ill due to COVID-19.
The Manulife COVID-19 Pandemic Travel Plan is recommended for: • Fully vaccinated cruise passengers while the “Avoid all cruise ship travel” Advisory is in effect • Canadians travelling to countries with an “Avoid non-essential travel” Advisory due to COVID-19 COVID-19 COVERAGE TRAVEL ADVISORY DUE TO COVID-19
VACCINATION STATUS
Avoid all cruise ship travel
Fully Vaccinated
Land
Avoid non-essential travel
Fully Vaccinated
Up to $5 Million
Yes
Land
Avoid non-essential travel
Not Fully Vaccinated
Up to $1 Million
Yes
TRIP TYPE
Cruise*
MEDICAL COVERAGE
QUARANTINE BENEFITS
Up to $5 Million
Yes
*For policies issued on or after November 18, 2021. Coverage is not available if you are not fully vaccinated.
Quarantine Benefits include: • $200 /day up to $2,800 per person, or $400 /day up to $5,600 per family (Maximum duration of 14 days) • Up to $500 for one-way economy airfare to return home if quarantined beyond original return date All dollar amounts are in CAD. Individual circumstances may vary. Conditions, limitations, and exclusions apply. See policy for details.
Underwritten by
The Manufacturers Life Insurance Company (Manulife). Manulife, Stylized M Design, and Manulife & Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license. © 2021 The Manufacturers Life Insurance Company. All rights reserved. Manulife, PO Box 670, Stn Waterloo, Waterloo, ON N2J 4B8. Accessible formats and communication supports are available upon request. Visit manulife.ca/accessibility for more information. Website: manulife.ca Telephone: 1-800-268-3763
TOP NEWS
The art of upselling: Three tried-and-true tips from travel advisors By Cindy Sosroutomo TORONTO — For Rhonda Parker, shrimp cocktail is more than just her favourite appetizer, it’s also a valuable selling tool. The Victoria, B.C.-based travel industry veteran and President of Destinations By Design, a Cruise CEO affiliated company, has found repeated success in upselling her clients by sharing one particular scenario. “I love shrimp cocktail and have had it on all of my cruises. But this one time when I ordered it on a three-star cruise as part of my meal plan, it ended up being small canned shrimp served in the can sauce. Had I just upgraded my meal plan for another $80, I would’ve enjoyed a much better dining experience at an alternative restaurant,” Parker tells Travelweek. Of course, the prospect of upselling to clients, whether it be for quality seafood or ultra-luxe accommodations, may seem like a daunting task for many travel agents, particularly at a time when people are only now returning to work or are still relying on government aid to make ends meet. But according to Parker, not only is business booming, people are paying above and beyond to reward themselves after a near two-year hiatus from travel. “Travellers work hard for their travel time and dollars and they want to ensure it’s everything they hoped it would be and more,” says Parker. “I believe we’ll see more travellers upgrading and new aircraft with more Premium, Business and First Class seating. Gone are the days of sardines in a can. Now are the days of taking that little more for ourselves because we deserve it.” Caroline Hay, Cruise CEO President, says that the luxury market has bounced back quicker than others, largely because clients are seeking more space, exclusive experiences and a sense of security. “When travel was paused, advisors repeatedly heard, ‘We just need something to look forward to,’ which propelled clients to secure the trip of a lifetime. We saw cruise lines launch their world cruise itineraries and sell out in 24 hours, which is unheard of and very exciting to see,” says Hay. 6 | TRAVELWEEK | November 25, 2021
As Hay also notes, there are millions of Future Cruise and Travel Credits still yet to be used, which for travel agents, represent a good opportunity to sell extras and value-added perks. “Clients are using their credits to pay for a portion of the trip – perhaps they have $5,000 in credits – and now they’re adding an extra $2,000 to the cost of their trip to have a premium experience or upgrade to Premium or Business class. They’re okay with increasing their budgets to ensure that their trip encompasses all of these elements,” says Hay. We asked Parker, Hay and other travel advisors for their tips on how to upsell to clients. Here’s what they had to say: PAINT A PICTURE A little bit of visualization can go a long way, says Parker. As someone who has personally experienced Concierge and Suite life during her cruise travels, Parker has found that painting a picture for her clients has been really effective. “I always do a comparison between a 3 star (plastic cups and plates at the buffet), a 4 star (real coffee cups and glassware), and a 5 star (waiters carrying the tray to your table),” she says. I find more often than not they will upgrade because of the extra value, whether it’s perceived or actual.” The tactic also works when trying to
get clients to upgrade their flight seats, “one of the easiest upgrades for anyone,” adds Parker. “Paint a picture of going from Economy to Premium, with wider seats and more legroom to stretch out, getting to board the plane first and having extra time to settle in and have a bit of Champagne before the flight departs. Now compare that to sitting side by side with 250 other people,” she says. “If they don’t have the extra cash, suggest using points. The points-to-cost ratio makes it very appealing.” DON’T UNDERSELL For Lola Vassiliadis, Owner of Cruise Holidays of Oakville & Lawrence Park, the old adage of “not selling from your pocketbook” couldn’t be more true. She encourages other travel advisors to not let their personal preferences get in the way of what the client wants. “Don’t get caught looking at a price and saying you wouldn’t pay that much – it’s not you that’s buying,” she says. “The client may be very used to paying a premium to get what they want. Underselling can be an insult to them so aim high and let them tell you if you are out of their price range. It’s a lot easier going down than trying to bring them up to a higher price.” Hay also agrees, adding that despite the fact that the travel industry has been one of the hardest hit since the start of the pandemic, travel advisors
TOP NEWS can’t assume that clients are in the same financial situation as them. “Many companies and industries and industries have recognized growth throughout the pandemic. As a result, we have a lot of clients who were not negatively affected financially,” she says. “They are ready to travel and catch up on the experiences they missed.” PROVIDE OPTIONS Jeff Smith, Travel Advisor and Tour Guide at Sunny South Vacations-TPI in Whitby, Ontario, says that his approach with all his clients is simple yet effective: provide a variety of options to consider that fall both within and outside their budget. “It all starts with an initial conversation and listening to your client. I often find that the vacation experience they want is always a little bit outside their budget parameters, which is why I always show an option that is slightly above the range they provide. That way they can see for themselves what they can get by increasing their budget,” he says.
“Don’t get caught looking at a price and saying you wouldn’t pay that much – it’s not you that’s buying,” says Cruise Holidays owner Lola Vassiliadis. The options that fall outside their budget parameters usually offer significant value over the other options, whether it be a better room/stateroom, better flight times or access to an elevated level of service like a preferred club, he adds. But as he notes, clients don’t need to increase their budget by much – a couple hundred dollars is often all it takes to unlock so much more value. “I provide the information and they generally make a purchasing decision that often involves selecting the upgraded package or experience. Providing information empowers them to make the best vacation decision for their personal situation,” says Smith.
USA’s road to recovery: An update from Discover America Canada TORONTO — At Discover America Canada’s ‘Ready, Set, Go: Where Are We Now?’ virtual conference, top destination partners and keynote speakers offered updates as Canadian inbound travel to the U.S. restarts in earnest. Susan Webb, President of Discover America Canada, says a sense of normalcy is finally starting to return. “Every day we’re getting more positive news and we actually have some in-person events planned for 2022. We’ll be holding our AGM, which is necessary for any association, on Feb. 24. We’re also really excited that IPW will be in Orlando next year, with Kissimmee hosting our Canadian delegation party on June 5. Then, we’re also looking at in the fall to do some travel trade training events in Toronto and Montreal, with plans for the following year to do other cities like Vancouver and Calgary then possibly rotating cities every year as part of a roadshow for Discover America Canada members,” says Webb. The Conference Board of Canada’s Jennifer Hendry, Senior Research Associate, says the Winter Travel Intentions survey found that half of respondents plan to take a leisure trip between November 2021 and April 2022, which is still a smaller share than what was recorded at the start of the 2019-2020 season but significantly higher than last winter when just 36% of respondents reported positive travel intentions. With regards to the U.S. specifically, Hendry says that the global uncertainty along with slow vaccine rollouts in many countries give short-haul destinations like the U.S. an edge. “Canadian travellers are really familiar with places in the U.S. and are feeling much safer about transborder activity; 36% of respondents said they’re most likely to take a transborder trip first. So barring a new COVID wave this winter, shares will likely continue to trend upward as Canadians look to transborder destinations as their first choice of international travel,” says Hendry. She adds: “In all, 86% of Canadians miss travelling and are eager to get back to it. Our current projections suggest activity this winter for transborder trips will amount to 40%-50% of
pre-pandemic volume, which is definitely better than the 5% of activity we saw last winter. So it’s not a tidal wave of travellers by any means, but activity is finally beginning to recover and that’s good news across the board.” As travel restrictions ease the borders reopen, just 15% of respondents without travel plans identified closures or restrictions as their primary barrier, about half the share reported earlier this year. On the other hand, entry requirements including pre-arrival and pre-departure testing is now the top barrier at 22%, a larger share than previously reported. At the same time, vaccination requirements is now an issue for just 7% of respondents, compared to 19% at the beginning of the year before vaccines were widely available. Air Canada was among the industry partners taking part in the virtual conference. “We continue to rebuild our network as the major transborder carrier to the United States from Canada,” says Timothy Liu, Managing Director, Sales Planning & Effectiveness, Air Canada. Liu highlighted various new routes including Vancouver to Orange County, Quebec City to Orlando, and Quebec City to Fort Lauderdale, “providing our customers with more choices and our travel agency partners with more itineraries to sell.” Though optimism is high for transborder recovery, Liu warned of ongoing challenges. “The cost of and the various testing requirements and protocols for travel to different markets are confusing to our customers, which is why we work closely with government entities to make sure we have the most transparent information available,” he said. “Since Nov. 8, Canadians have been permitted to enter the United States by air, land and sea for non-essential purposes and we welcome that news greatly and, at the same time, significantly expanded our transborder network to more U.S. destinations,” Liu added. “We continue to rebuild our network as the major transborder carrier to the United States from Canada.” November 25, 2021 | TRAVELWEEK | 7
WORLD NEWS
POLICIES
HOTELS
Effective at the end of this month, fully vaccinated Canadian travellers returning to Canada after short trips out of the country of 72 hours or less will no longer need to show proof of a negative PCR test. The new rule takes effect Nov. 30, 2021 and applies to Canadians and permanent residents and those registered under the Indian Act, for both land border crossings, and air travel. It’s good news as the travel industry continues its recovery. However the travel industry will feel more of a positive impact if and when pre-departure PCR testing is phased out for longer duration trips, the trade’s bread and butter.
Velas Resorts has announced plans to build a seventh hotel in Mexico. Casa Velas Los Cabos is expected to open in 2023, in Los Cabos. The luxury property will have 75 - 80 suites and will be located near Mar del Cabo and Grand Velas Los Cabos. Both are flagship properties for Velas Resorts on the Baja California peninsula. “In recent years, our hotels have welcomed more and more Canadians, and we hope they will embrace our new addition too!” said Juan Vela Ruiz, VP, Velas Resorts. Further details on the hotel and its opening are expected in 2022. The Walt Disney World Swan and Dolphin Resort has opened its newest offering, the Walt Disney World Swan Reserve. The 14-storey addition has 349 guest rooms – including 151 suites – with floor-to-ceiling views of the resort. The property is positioned adjacent to the Walt Disney World Swan and Dolphin in the middle of Walt Disney World Resort. Hotel guests can walk to EPCOT and Disney’s Hollywood Studios and receive special Walt Disney World hotel guest benefits including early theme park entry and extended evening theme park hours.
AIRLINES Air Canada is withdrawing from further financial support from the federal government, thanks to its improved liquidity position and ongoing recovery from the pandemic. Air Canada and the Canadian government announced their agreement on a $5.9 billion financial assistance package in April 2021, consisting of loans and credit for the airline amid the pandemic, including $1.4 billion earmarked for refunds for passengers out-of-pocket in the wake of COVID-19 cancellations. Air Canada only tapped the funds dedicated to refunding customers’ non-refundable tickets. In other news, Air Canada has also agreed to a US$4.5-million settlement of charges it failed to promptly refund customers after cancelling flights amid the COVID-19 pandemic. The U.S. Department of Transportation says the settlement will resolve a legal action by its aviation consumer protection agency. Airline passengers are in favour of using biometrics to speed up processes and eliminate queuing post-pandemic, says IATA, based on the results of its 2021 Global Passenger Survey (GPS). IATA says its GPS results are based on 13,579 responses from 186 countries. IATA’s data shows that 73% of passengers are willing to share their biometric data to improve airport processes (up from 46% in 2019). More than half (56%) say they have concerns about data breaches. Passengers also said they want clarity on who their data is being shared with (52%) and how it is used (51%). 8 | TRAVELWEEK | November 25, 2021
CRUISING NCL’s Norwegian Joy has resumed sailings from Miami, while Holland America Line’s Nieuw Statendam restarted operations from Fort Lauderdale. Starting in December, PortMiami will be home to four NCL vessels including Norwegian Joy, Encore, Getaway, and soon to restart, Norwegian Pearl. Holland America Line’s Nieuw Statendam's restart marks the fifth Holland America Line vessel to reenter service, joining Rotterdam, Koningsdam, Eurodam and Nieuw Amsterdam.
NEWS
Air Canada, Farenexus collaborate on AC Connex with full NDC content TORONTO — Farenexus Group has been appointed as Air Canada’s technology partner to build a new platform for travel agencies. Called AC Connex, the new offering will provide agencies with full Air Canada NDC content featuring profile integration to optimize workflow. All Air Canada agency partners can use the AC Connex platform to ensure their agents can offer all the benefits that Air Canada’s NDC content will bring to agencies’ customers.
“As we continue on our retailing strategy, AC Connex will provide travel agents with a simple and efficient new solution to access the entire suite of Air Canada products.” Says Keith Wallis, Senior Director Distribution and Payments at Air Canada: “Air Canada is very excited to be working with Farenexus Group on this industry-leading platform for our agency partners. We are convinced that NDC provides enormous opportunity to deliver greater value to the customer, their travel agency and the airline. “As we continue on our retailing strategy, AC Connex will provide travel agents with a simple and efficient new solution to access the entire suite of Air Canada products and provide their customers with the increased value that can only be enabled through NDC,” said Wallis. Farenexus Group CEO Ravi Kumar added: “We understand how important the expansion of NDC is to Air Canada and are proud that we have been able to extend our Nexuswind platform to enable Air Canada and their agency customers to take advantage of the many benefits that NDC content provides for their mutual customers.”
Air Transat, WestJet sign codeshare agreement on select routes MONTREAL — Air Transat and WestJet have signed a codeshare agreement on select transatlantic routes. The codeshare agreement is scheduled to start in early 2022, subject to regulatory approvals. Codeshares will be available on select flights to Europe with Air Transat, and WestJet flights in North America, to allow both carriers to offer the connecting transatlantic itineraries. “More details and benefits” will be coming once finalized, say the carriers. Says Annick Guérard, President and CEO of Transat: “We are very excited to join forces with WestJet in what I am sure will be a successful collaboration. This agreement is a first milestone in our strategy to grow and strengthen our network through alliances. It will create great opportunities for our existing and future customers, who are looking to connect between North America and Europe and will enhance our long-standing presence on the transatlantic market.” Ed Sims, WestJet President and CEO, says: ”This new codeshare with Air Transat complements our worldclass Boeing 787 Dreamliners and our strong relationships with leading European airlines. Confidence in travel is building and this new transatlantic cooperation will allow WestJet to offer even more destinations to travellers, connecting North America and Europe
in new ways, and benefiting guests on both sides of the Atlantic.” This is the first news of Transat forging ties with a competitor since its proposed merger with Air Canada. That deal, two years in the making, was terminated in April 2021 amid the turbulence of the pandemic. Just days before the May 16, 2019 Air Canada - Transat proposed acquisition announcement, rumours were circulating that WestJet, in a recent acquisition deal of its own with Onex Corp., might be interested in Transat. In July 2020, in the early months of travel’s shutdown due to COVID-19, Transat cancelled all of its flights from Western Canada to south and USA destinations. In August 2020, in an exclusive interview with Travelweek, Joe Adamo, Chief Distribution Officer, Transat and President, TDC, said the decision to cancel the Western Canada program was “very painful”, adding that streamlining the focus to Ontario and Quebec would help the company move forward during the pandemic. WestJet’s strong network in Western Canada will no doubt help Transat with its cross-Canada reach to generate more transatlantic traffic. And while WestJet has pushed ahead with many transatlantic routes of its own, it can now take advantage of Air Transat’s long-established transatlantic routes as well. We wanted to know, could there be more codesharing to come if this venture proves successful? And have Air Transat and WestJet broached the possibility of other forms of partnership as well? Transat spokesperson Odette Trottier told Travelweek: “As we refocus on our airline business, one of the obNovember 25, 2021 | TRAVELWEEK | 9
NEWS Royalton Hicacos
jectives of our new strategic plan is to expand our network. And one of the ways we're going to do that is to work with other airlines. This agreement is a first milestone in that strategy, which certainly paves the way for others in the future. We had said that we were engaging in a number of discussions towards entering into airline partnership agreements, this is the first result of those discussions. We are looking forward to announce others when the time comes.”
More reopening dates for Blue Diamond Resorts’ Cuba properties TORONTO — Blue Diamond Resorts has announced the official reopening dates of several properties in Cuba, after temporary closures due to the pandemic. Effective Nov. 25, 2021, nine properties will begin to reopen in Cayo Coco, Cayo Santa Maria, Havana, Trinidad and Varadero. Blue Diamond Resorts has implemented its enhanced Safety-Assured Vacations protocols to help safeguard its staff and its guests. Measures include physical distancing guidelines, advanced dining safety, increased staff training, and a 360° Clean Approach of all resort common areas, and Diamond Clean Guest Rooms. Blue Diamond Resorts is prepared for the upcoming return of guests, offering safe and relaxing vacation expe10 | TRAVELWEEK | November 25, 2021
riences in paradise,” says the company. Here’s a look at what’s already open: Memories Caribe and Memories Flamenco; Royalton Cayo Santa Maria; Memories Miramar Habana; Memories Trinidad Del Mar (opening Nov. 25); and Grand Memories Varadero, Memories Jibacoa, Memories Varadero, Mystique Casa Perla by Royalton, Royalton Hicacos, Sanctuary at Grand Memories Varadero and Starfish Varadero. Meanwhile the following properties will open Dec. 20: Starfish Cuatro Palmas, Starfish Las Palmas, Starfish Cayo Guillermo, Grand Memories Santa Maria, Sanctuary at Grand Memories Santa Maria, Memories Paraiso, Starfish Cayo Santa Maria and Starfish Montehabana.
“Now more than ever we need to get the word out”: ACITA’s next-steps strategy TORONTO — The Canada Recovery Benefit (CRB) wound down more than a month ago. Meanwhile, with the lifting of the travel advisory, bookings have picked up. But long booking windows and upon-departure commission payments mean many, many agents, particularly independent agents, are still facing dire straits. “There is no more CRB. And now more than ever we need to get the word out to independent travel advi-
sors that they need to call or write to their MP - they can now visit their office in person as well - to set up a meeting with ACITA so that we can continue to update the government on our need for sector specific aid, for at least 6-12 more months,” ACITA co-founder Judith Coates tells Travelweek. The voices of independent travel advisors need to be heard especially as the federal government’s new programs, announced last month for this stage in the pandemic - the Tourism & Hospitality Recovery Program, and the Hardest Hit Recovery Program - focus more on salaried staff workplaces with wage subsidies and rent support. And the ‘Lockdown Benefit’ touted to replace CRB is geared to very one-off lockdown situation supports.
“We continue to reiterate the message that it will take 6-12 months past the lifting of all travel advisories before we start to see recovery in our businesses.” Says Coates: “An industry colleague made a statement that I will be re-quoting in our MP meetings: ‘Re-opening does NOT mean Recovery.’ Just because travel is beginning to resume safely doesn't mean our businesses are seeing recovery yet. We continue to reiterate the message that it will take 6-12 months past the lifting of all travel advisories (including the Level 4 cruise advisory which is still in effect) before we start to see recovery in our businesses.” ACITA has added four more presenters to its roster, adds Coates, “so that we can cover more ground in meeting with government officials.” Since ACITA’s founding in June 2020, the group has held no fewer than 278 Zoom meetings with MPs, to get the word out about everything from commission protection, to the desperate need for financial aid for independent travel advisors. ACITA recently launched a new email campaign targeting every MP across Canada, asking for a meeting. “In many cases, it's an update to let them know that despite the elimination of the CRB,
NEWS not much has changed in our businesses except that we are further in debt than ever, while continuing to work for our clients,” says Coates. Plus, a new petition from ACITA, open for e-signatures until Nov. 28, has a two-part ask: 1. Provide sector-specific funding for independent travel advisors in the form of bridge financing until May 2022, at the very minimum, until they are able to see recovery in their businesses; and 2. Ensure that independent travel advisors are included in the class of eligible applicants for the Tourism and Hospitality Recovery Program. The petition notes that independent travel advisors “are sole proprietors and are among the hardest hit in the travel sector”, and that federal assistance programs including CEBA, CERS, CEWS and RRRF exclude the majority of these small business owners, “leaving them to slip through the cracks, and forcing them into massive debt and bankruptcy.” Plus, the retail travel sector won’t see revenue in their businesses until 5-11 months after the lifting of travel advisories and cruising advisories.
WestJet to launch nonstop service between Calgary and London-Heathrow CALGARY — WestJet has announced new, nonstop service between Calgary and London-Heathrow starting in early spring 2022.
“As the airline with the most flights from Alberta, this is an important recovery milestone.” The new route, which will operate on the airline’s 787 Dreamliner, will increase Calgary’s connectivity to 77 nonstop destinations throughout the year. WestJet will also continue to offer nonstop flights between Calgary, Vancouver, Toronto and Halifax to London, Gatwick. According to John Weatherill, WestJet Chief Commercial Officer, the new
route signals confidence in the recovery of business and leisure travel between both destinations. “As the airline with the most flights from Alberta, this is an important recovery milestone as we forge new connections between Canada and one of the world’s most sought after global hubs,” he said. “We continue to strengthen our network, offering more options for business and leisure travellers and these investments will expedite our industry’s recover while ensuring Western Canada builds back from the pandemic more connected than ever before.” WestJet’s 787 service features the airline’s Business Cabin including lieflat pods, dining on demand and elevated Premium and Economy Cabin options. Additional network details including frequency, timing and introductory pricing for the new route will be available and go on sale in the coming weeks. Earlier this year WestJet announced new Edinburgh flights out of Toronto starting June 2022, as well as new Toronto-Dublin nonstops that begin on May 15, 2022.
IMAGINE YOUR KOREA SPECIALIST COURSE The Korea Specialist course will teach you about the beautiful, high-tech and dynamic destination of Korea. Learn about getting to Korea, general information, transport, accommodation, activities, events and what makes it truly unique. Be one of the first 100 agents to complete the “Imagine Your Korea” Specialist course before September 30th to receive a $20 e-Giftcard!
Visit travelweeklearningcentre.com to learn more!
November 25, 2021 | TRAVELWEEK | 11
NEWS
Antigua & Barbuda update entry protocols, welcome back WestJet TORONTO — Antigua and Barbuda have updated their entry requirements to include both PCR and antigen tests for fully vaccinated visitors. Visitors who are fully vaccinated can now present either a negative PCR test or an approved rapid antigen test result within three days of their flight or fewer. Prior to this new update, the destination was requiring all arriving passengers by air to present a negative PCR test result within seven days of their flight. With the updated protocols, all partially vaccinated passengers will require a negative PCR test taken within four days of their flight or fewer. Children below the age of 5 years entering Antigua do not require a PCR test. And all arriving passengers including returning nationals and residents (excluding children 18 years and younger) are required to have received at least one dose of a WHO or Ministry of Health Wellness and the Environment (MOHWE) approved 2-dose COVID 19 vaccine.
“Antigua and Barbuda is every bit as beautiful as Canadians remember and we look forward to welcoming our northern friends.” The wearing of face masks in public spaces is mandatory throughout Antigua and Barbuda and social/physical distancing protocols must be adhered to. The new protocols come at the same time WestJet resumes flights from Toronto Pearson International Airport. The airline resumed weekly flights Nov. 21, marking the first time it has flown to Antigua & Barbuda since March 2020. “We are ecstatic that WestJet has decided to resume flights from Toronto to St. John’s Antigua,” said Antigua and Barbuda Minister of Tourism Charles Fernandez. “Antigua and Barbuda is every bit as warm and beautiful as Canadians remember and we look forward to welcoming our northern friends back once again.” 12 | TRAVELWEEK | November 25, 2021
What it’s like to vacation like a star at Planet Hollywood Cancun By Gwendoline Duval COSTA MUJERES — The Riviera Maya has several hundred all-inclusive hotels competing to please vacationers seeking sun, beaches and fun. Despite an already very dense hotel offering in the area, new complexes continue to emerge, some of which feature new concepts that break with tradition. This is certainly the case with the new Planet Hollywood Cancun. It’s one of more than 20 Blue Diamond Resorts properties now part of Marriott International’s Autograph Collection. Open since January 2021, this is the second Planet Hollywood resort in the south after the 2018 opening of Planet Hollywood Costa Rica. The promise: “Vacation Like a Star!” We had always wanted to experience the Planet Hollywood Hotels & Resorts concept. Thanks to Sunwing Travel Group’s Blue Diamond Resorts, we got to do just that at Planet Hollywood Cancun. In fact we had a ‘Hollywood’ style vacation while enjoying one of the most beautiful beaches in Mexico. The trip was truly an escape, in more ways than one. The federal government had lifted the blanket travel advisory against all non-essential travel just days before our departure. At the resort, bookings are strong and hitting the 80% occupancy threshold as authorized by the State of Quintana Roo under its COVID19 security protocols.
Located in Costa Mujeres, north of Cancun and about 45 minutes from the airport, Planet Hollywood Cancun offers a long sandy beach fronted by the tranquil turquoise waters of the Caribbean Sea - and thankfully, no Sargassum algae. Its geographical location in front of the island of Isla Mujeres is a natural barrier that makes it one of the best-protected areas of the Riviera Maya. IMMERSE YOURSELF IN THE MOVIES Planet Hollywood Cancun embraces its love of cinema, classic and contemporary, with all sorts of film references from Marilyn Monroe to Captain Marvel to Romy Schneider - all over the hotel. When we arrived in the family section, there were iconic characters waiting for us, as well as the 1995 Mitsubishi Eclipse from the ‘Fast and the Furious’ movie franchise. Don’t forget to take your group photo in front of the magnificent stage opposite the entrance. “We brought Hollywood to Cancun and in over 50 years of tourism in the area, this had not happened. Vacationers always love new experiences, and our concept was unexpected and I believe this is one of the reasons the hotel has been so successful despite the pandemic,” says GM Jonathan Iriarte with pride. The resort caters to all types of guests looking to experience a Hollywood-influenced stay in a large resort with a plethora of experiences. This is primarily a hotel for families, but adults can also book in the ‘Adult Scene’ section which offers dedicated services and facilities including a swimming pool, a lobby and an à la carte restaurant.
NEWS A GIGANTIC SITE With its large footprint, Planet Hollywood also has the luxury of space, both on the site and in terms of neighbouring resorts. “The hotel is really large, we have 13 restaurants, a large play area for families and one of the best beaches in Cancun with 500 metres of beach reserved for hotel guests. To get from the lobby to the beach, you can even go there by taking the lazy river,” says the GM. There are 648 rooms in the family section and 380 rooms in the adult section, for a total of 1,028 rooms spread over 200,000+ square metres. Suite categories carry on the Hollywood theme, including The Entourage suite, The Producers suite and The Directors suite. Room décor highlights cinematic themes, with cult phrases from films and movie-themed accessories. Even the bathroom has a real backstage decor with its mirror. Here’s a tip: if you (or your clients) are ‘STAR Class’ members, don’t hesitate to ask your concierge for the aromatherapy experience in your room. A real plus! Guests can also personalize the soundtrack of their room by contacting reception. DINING: DOLCE VITA, BOLLYWOOD AND MORE
SAMURAI,
The dining offer at Planet Hollywood Cancun is vast and diverse, and all 13 restaurants immerse you in a film setting. You can choose the Sutra Indian Restaurant & Hookah Lounge for a Bollywood atmosphere, or dive into a dolce vita decor at the Italian restaurant Gusto Italian Trattoria, or go for Japanese at East Sushi & Teppanyaki Bar with an exhibition gallery of themed costumes - including the Power Rangers! We fell in love with the Italian restaurant Gusto and the incredible welcome from Mauricio, who will not hesitate to ‘match’ you with a solo (and possibly single) dining companion if you do not want to dine alone. The stars are not forced to eat alone… already several couples to his credit! The Sunset Strip Steakhouse & Grill is another favourite, offering a real feast and above all excellent quality. For special group events, it’s possible to privatize the 6th Sense restaurant for a gourmet meal with a private chef. Or you can treat yourself to a gourmet meal on the beach, or a mixology class.
Seamless vacations in Mazatlán with Sunwing
TORONTO — Nestled along Mexico’s Pacific Coast and known as the Pearl of the Pacific, the charming resort town of Mazatlán is home to breathtaking golden-sand shores, historic architecture and plenty of opportunities for both relaxation and adventure. Sunwing is making it easy for vacationers to explore everything that Mazatlán has to offer with free COVID-19 coverage, simplified travel requirements and more flexibility than ever before. Requirements Made Easy Sunwing has taken the guesswork out of planning the perfect getaway with its new Travel Requirements page, offering simplified information on entry requirements, PCR testing and more. Everything that agents and customers need is right at their fingertips to provide a seamless planning experience. Plus, Mexico has been designated one of Sunwing’s Easy Entry Destinations, with no inbound testing requirements or complicated restrictions. Travellers can also look forward to complimentary COVID-19 emergency medical coverage on most all inclusive vacation packages, plus the freedom to change their plans anytime with no fees, up to seven days prior to the departure date. Discover Mazatlan’s Natural Beauty Mazatlán is more than just a sun and sand destination; its varied landscapes make it the perfect destination for eco-explorers. They can visit the lush jungle at Huana Coa Canopy Park and get a bird’s eye view of the area’s natural beauty as they zipline through the treetops. Vacationers can also head out to Deer Island, one of three islands off the coast, and
snorkel through colourful coral reefs that surround the island or head to Stone Island and ride along beautiful trails on horseback. Excursions to all three attractions are available with Sunwing Experiences. Tour The Historic Old Town With a fascinating history dating back to the 19th century, Mazatlán’s restored Old Town is a must-see for any visit to Mazatlán. Clients can stroll along the cobblestone streets lined with charming colonial buildings before visiting Plaza Machado to take in live music at the park’s bandstand and sample local fare at the many restaurants that line the plaza. Other popular landmarks in the neighbourhood that travellers will want to add to their itinerary is the Angela Peralta Theatre dating back to the 1800s and the baroque-style Cathedral Basilica de la Inmaculada Conceptión. Explore The Golden Zone Just outside the historic city centre is the Golden Zone, home to popular beachfront resorts for every travel style. Vacationers can stroll hand in hand along the Malecón, the city’s famous boardwalk that winds along the coast for more than seven kilometres. The area’s sprawling golden-sand shores are lined with a host of resorts for every travel style, whether customers are planning a romantic retreat or a family-friendly vacation. Sunwing vacation packages to Mazatlán are available from Toronto, Montreal, Vancouver and Edmonton. For more details, visit sunwing.ca November 25, 2021 | TRAVELWEEK | 13
NEWS
Couples Sans Souci to undergo $10 million makeover OCHO RIOS — Couples San Souci, one of four all-inclusive Couples Resorts properties in Jamaica, has been tapped for a US$10 million renovation. The resort will briefly close from May 1 to July 31, 2022 for a top-to-bottom renovation of its suites. It will partially reopen in August 2022, with its full reveal scheduled for Dec. 1, 2022. “Upon completion, all 150 suites will be fully renovated in a style that is fresh and modern, yet retains the classic, old-world glamour that makes Couples Sans Souci so beloved by its guests,” said Abraham Issa, President of Sales & Marketing at Couples Resorts.
“We are working closely with our travel partners to ensure guest satisfaction.” Issa added that the company is announcing the renovation well in advance to ensure there is no disruption to the guest experience and provide extensive alternatives and options to accommodate existing guest reservations during the full or partial closure. “It is our first priority to make sure that guests are accommodated according to their preferences, should this temporary closure impact their scheduled stay,” said Issa. “Whether that means offering alternatives at our sister hotels or matching rates for rescheduled dates, along with various credit options, we are working closely with our customers and travel partners to ensure complete guest satisfaction.” As part of the refresh, new furnishings, fabrics and organic textures will be added, as well as a fresh colour palette of soft neutrals, light wood headboards with cane insets and modern patio seating. Upon the reopening, fully operational and available amenities will include 72 beachfront suites and the majority of public spaces such as the main swimup bar, Beach Bar (Bella Vista), Veggie Bar, Martini Bar and Sunset Beach Bar. Palazzina, Bella Vista Beach Grill, and Sunset Beach will also be open for dining, along with in-room dining. Spa and salon services, the gym and fit14 | TRAVELWEEK | November 25, 2021
ness facilities will be available, along with three pools including the Mineral Spa, main pool and Sunset Beach pool.
Windstar Cruises now offers allinclusive pricing option SEATTLE — Windstar Cruises has added an all-inclusive pricing option for its guests. Previously the small ship line charged a base cruise fare with options to add alcohol, gratuities, and other onboard services. Windstar President Christopher Prelog says the move to an all-in pricing option is in line with other offerings in the upscale cruise market. “In an effort to be more in line with other luxury offerings in the cruise industry, particularly with the rollout of our newly transformed all-suite Star Plus Class yachts, we’re now giving the option of an all-inclusive price for all of our sailings,” says Prelog. “We didn’t want to take away the à la carte option from guests who enjoy going that way. We want our guests to have the choice based on their preference, what they need on board, and their general vacation philosophy.” Windstar’s site and all sales materials have been updated with the all-in
pricing option. The base cruise fares are also available. All are listed per person in U.S. dollars based on double occupancy. For Windstar, all-inclusive covers unlimited wine, beer, and cocktails; WiFi; all gratuities; as well as the cruise fare. The new fare is available for the Wind Class yachts as well. Prelog adds: “We thought about only offering the all-inclusive fare on the newly transformed Star Plus Class yachts. But after talking and listening to our repeat guests and valued travel advisors, we found some like to go à la carte and only purchase amenities as they go. After discussing internally, we all came to the same conclusion – why not offer both on all our yachts? We offer a choice between sailing yachts and all-suite yachts, and now a la carte or all-inclusive. That seems to fit the Windstar brand.” Windstar’s Beyond Ordinary Care health and safety plan requires guests and crew to be vaccinated against COVID-19. Starting Jan. 1, the line’s policies include a free COVID-19 antigen test at the pier for embarking guests. Passengers may also choose to purchase antigen (US$69) or PCR tests (US$135) in advance of their cruise or on board to take prior to departure from the yacht to comply with CDC policies currently requiring negative tests prior to flying into the U.S. Any additional testing required by specific ports during the cruise may be purchased on board.
NEWS
Intrepid launches largest-ever collection of U.S. trips TORONTO — Intrepid Travel has unveiled its biggest USA program ever in its 30-year history. At 38 new trips, the collection marks the company’s most robust offering in the U.S., with each itinerary featuring must-see attractions and more curated offerings for guests. Departures start in 2022. The launch of these new trips brings Intrepid’s total portfolio in the United States to 57 tours, together covering 28 states and Washington D.C. “We’ve thought for a long time about the unique role Intrepid can play in the United States,” said James Thornton, CEO of Intrepid Travel. “We felt compelled to not only offer sustainable and unique travel experiences for both domestic and international travellers, but to also ensure we use the power of tourism as a force for good.
Thornton says the U.S. will play a big part in Intrepid’s future growth. “We created these itineraries to showcase the U.S. through a more authentic and diverse lens. While they will offer travellers the chance to see the country’s most iconic sites and cities, they also celebrate the lesser-known places, communities and highlights that make up the rich fabric of America.” New trips include South Dakota to Montana Parks Explorer (6 days, from $2,905 per person); Portland to San Francisco Discovery (6 days, from. $3,025 per person); Tennessee Music Trail to New Orleans (6 days, from $3,470 per person); and Georgia History Trail to Nashville (7 days, from $3,335 per person). According to Thornton, the U.S. will play a big part in Intrepid’s future growth as a company. To increase its capacity and incorporate the highest sustainable and responsible measures, the company has built and launched its own dedicated American operations hub this year, which allows it to build more meaningful and impactful relationships with its suppliers.
Celebrity Cruises cuts steel on fourth Edge Series ship, Celebrity Ascent
SAINT-NAZAIRE — Celebrity Cruises recently celebrated the steel cutting ceremony for its fourth Edge Series ship, Celebrity Ascent. The ceremony took place earlier this month at the Chantiers de L’Atlantique shipyard in Saint-Nazaire, France. The traditional shipbuilding moment went beyond its traditional meaning to represent the resilience and recovery of the cruise and travel industry, and consumer confidence. As company executives signed the ceremonial first cut of steel for the fourth ship in the award-winning Edge Series at the Chantiers de l’Atlantique shipyard, the cruise line that took consumers to the ‘Edge’ and ‘Apex’ of luxury travel, and will soon show consumers ‘Beyond’ what anyone thought possible for a cruise ship, revealed it will climb even higher with the beginning of construction on Celebrity Ascent. The ceremony signalled the next chapter in a remarkable year for Celebrity Cruises as it led the cruising industry out of the pandemic with Celebrity Edge, the first ship to sail from a U.S. port on June 26, 2021. Celebrity Cruises also formally launched the second Edge Series ship, Celebrity Apex, in an emotional naming ceremony on Nov. 2, 2021; and shared more details throughout the year on the series’ third ship due in late April, 2022, the highly-anticipated Celebrity Beyond.
“The name of this new ship is very apropos as the industry rebounds, but also as Celebrity continues to lead the industry as an unmatched new-luxury brand and cruise line,” said Richard Fain, Chairman and CEO of the Royal Caribbean Group, the parent company of Celebrity Cruises. “Celebrity Ascent will take the industry to new heights as it pushes the boundaries of what people can experience on a ship and how they experience it,” added Fain. “What another wonderful moment for our brand, our company and our industry to be in this incredible shipyard making the traditional first cut of steel on this magnificent ship and signaling the bright future that lies ahead,” said Lutoff-Perlo. “While I wish I could share what we have in store for this ship, I can tell you our ‘Ascent’ will be Celebrity Beyond’s sister ship in every way, and then some.” Laurent Castaing, General Manager, Chantiers de l’Atlantique called the event a momentous occasion, “and a new milestone in the long success story we have with Celebrity Cruises and the Royal Caribbean Group. Celebrity has been on the forefront of pushing the industry forward on multiple levels, and it’s our privilege to partner and collaborate with them as we bring Celebrity Ascent to life.” Celebrity Ascent is expected to make her debut in early 2023. November 25, 2021 | TRAVELWEEK | 15
NEWS
Caribbean Travel Marketplace inperson for 2022 MIAMI — The 2022 edition of Caribbean Travel Marketplace (CTM) will be in-person for 2022. Organizers from the Caribbean Hotel and Tourism Association (CHTA) say the in-person event will build on the success of the virtual CTM held earlier this year. Next year marks the CTM’s 40th anniversary - and the CHTA’s 60th anniversary. The 2022 edition will likely be in the spring (e.g. late April or early May 2022), said CTM chairman Karen Whitt at CHTA’s recent AGM. There’s no word yet on the location. Whitt is also an executive committee member of CHTA and VP Marketing and Brand Development for the Hartling Group in Turks and Caicos. Says Whitt: “CTM’s success in 2021 enabled CHTA to expand and reach well beyond our traditional North American and Canadian buyers” and allowed the CHTA to “reach out into Europe and other areas where we haven’t really been successful in the past … so we will be building on that momentum.”
Next year marks the CTM’s 40th anniversary - and the CHTA’s 60th anniversary. The 2021 virtual edition hosted 6,000+ meetings over three days, between suppliers representing more than 150 Caribbean hotels and tourism-related businesses, and buyers from 20 countries, including Canada. CHTA is setting up focus groups with CHTA members, the association’s executive committee, and tourism buyers to determine the form and function of the next conference and to ensure the broadest benefits for all attendees, in preparation for CTM 40. Organizers say they’re also reviewing the diversity of offerings, with an eye to widening the range, as well as including the travel agent community, and attracting more small properties to join the traditional CTM mix of boutiques and big brands. 16 | TRAVELWEEK | November 25, 2021
Agents earn 13% with BodyHoliday and Rendezvous TORONTO — BodyHoliday and Rendezvous, part of SunSwept Resorts, have upped its commission offering to 13% in support of travel agents. The offer, which is available when advisors book direct at both properties, follows the launch last month of SunSwept’s pre-arrival personalization tool, which allows agents to log in on behalf of clients before their stay to personalize the guest experience. The company has also invested in its connectivity channels, now available via GDS for ease of booking. “Personalization of holidays is increasingly key and travel advisors play a key role in this,” said Rebecca Platt, Corporate Director of Sales and Marketing at SunSwept Resorts. “We value all of our distribution channels, from travel advisors, tour operators and other partners, and this increase in commission is part of a global strategy to support the travel advisor community and place us in line with industry incentives.” In addition, SunSwept Resorts’ Travel with Confidence Policy allows guests to receive a full refund or credit note if: travel needs to be cancelled or postponed due to a positive PCR test within five days prior to travel; the country of origin is place on lockdown, prohibiting travel; or any other government mandate prohibits travel.
First round of winners for JNTO’s specialist program TORONTO — The Japan National Tourism Organization (JNTO) has announced the first round of winners in its gift card giveaway. The JNTO launched the travel agent incentive last month as part of its Japan Travel Specialist Online Certification Program. Agents are invited to deepen their knowledge of Japan and qualify to win a $100 gift card. The program was created and designed specifically for travel agents, and is available in two levels: Japan Travel Advisor and Japan Travel Specialist. Courses are available in both English and French. Agents who complete both courses in full will be entered to win a $100 gift card. Gift cards will be awarded each month until the end of February 2022. Participating agents will also receive an exclusive certificate and priority invitation to Japan tourism events and seminars. All eight winners for October 2021 won a $100 Amazon e-gift card: Caroline Racine (Vasco beauport et la Côte); Ismael Tan (Centre Holidays); Ricky Poon (One Dream Travel); Jivek Narang; Mirissa Jackson (Riding with Rissa Travels); Vincent Bolduc (Espace Select); Denise Lambert (SolSya); and Danielle Desy (Voyages Terre & Monde). For more details or to register for the program see japantravelspecialist.ca.
COSTA MUJERES
IT’S EVERYTHING YOU LOVE
COSTA MUJERES - CANCUN, MEXICO
Nestled in the Caribbean’s best kept secret, we invite you to discover a five-star oasis of tranquility at Grand Palladium Costa Mujeres Resort & Spa in Cancun, Mexico. Virgin beaches, personalized service, gourmet oceanfront dining, stylish accommodations, Zentropia Palladium Spa & Wellness and excellent entertainment await. Enjoy your stay with Infinite Indulgence®, it’s all included. For more information, please contact your preferred travel partner, visit PALLADIUMHOTELGROUP.COM or call 1.866.685.8524 Travel agents earn cash rewards by joining our partnership program at PALLADIUMCONNECT.COM
NEWS
Flair heading for Cancun, Los Cabos and Hollywood EDMONTON — Flair Airlines is going international with new flights to Mexico from Vancouver, Abbotsford, Edmonton, Ottawa, and Kitchener-Waterloo starting Feb. 1, 2022. The ultra low-cost carrier has been on an expansion track in recent years, adding U.S. flights in 2018. In July 2021 Flair announced it was heading back to the U.S. with six destinations (Fort Lauderdale, Orlando-Sanford, Phoenix-Mesa, Hollywood-Burbank, Palm Springs and Las Vegas). Now the ULCC is gearing up for Mexico, with nonstop, low-fare flights to Cancun and Los Cabos. Flair’s nonstop flights to Mexico will start Feb. 1, to Los Cabos from Vancouver, with departures Tuesdays and Saturdays. The airline will also offer nonstop flights to Los Cabos from Abbotsford and Edmonton on Wednesdays and Saturdays. To Cancun, Flair’s nonstop flights will operate Wednesdays and Saturdays from Ottawa and Wednesdays and Sundays from Kitchener-Waterloo. Flair Airlines is also now offering service to Los Angeles / Burbank, into Hollywood Burbank Airport (BUR). The inaugural flight took off Nov. 21 from Vancouver. Flair plans to add Los Angeles / Burbank flights from Edmonton as well, starting Dec. 16.
Sheraton Gateway shows off its new look as $30 million reno nears completion TORONTO — The Sheraton Gateway in Toronto International Airport is showing off its new look as it heads into the last stages of its $30 million makeover. The 484-room property - the only hotel directly connected to Toronto Pearson Airport - has been a mainstay since 1991. After 30 years, and hundreds of thousands of guests, it was time for a refresh, say hotel execs. The property was purchased in November 2019 by Knightstone Capital Management. Jennifer Kazlauskis, Sheraton Gate18 | TRAVELWEEK | November 25, 2021
The lobby at the Sheraton Gateway
way’s Director of Sales & Marketing, says the hotel’s transformation “is nothing short of a metamorphosis.” She adds: “Our loyal guests who’ve recently returned are blown away. You can see it on their faces as they walk in. They can’t believe they’ve stepped across the terminal and into the same hotel. The difference is night and day.” The Sheraton Gateway’s lobby has been re-imagined as a holistic, wide open space, well-lit lobby and with high ceilings and ample room for social distancing. Meanwhile the light-filled guest rooms - all still featuring coveted floorto-ceiling windows with city or runway views - have nearly 400 square feet of space and platform beds (1 King or 2 Queens, 55” TVs, a height adjustable table that transitions to a standing desk, and a bench running beneath the TV for additional seating and storage. The Sheraton Club Lounge, open 24/7, is an exclusive space for Marriott Bonvoy Elite members and Sheraton Club level guests offering updated food and beverage offerings, access to complimentary amenities, enhanced connectivity, all in an upgraded private environment conveniently located off of the lobby. For dining, Sheraton Gateway’s &More is billed as part cocktail bar, part coffee bar serving favourite Starbucks drinks, part grab-and-go market. The hotel also has more than 18,000 square feet of flexible, updated meeting spaces, a fully-equipped fitness centre, indoor heated swimming pool and whirlpool. There’s also a dedicated Peloton studio in the works that will house a pair of bikes available to
guests 24/7. Sheraton Hotels are following Marriott International’s Commitment to Clean protocols, created in partnership with leading experts in food and water safety, hygiene and infection prevention, and hotel operations. These protocols include mandated mask wearing for all associates within the hotel, and the use of disinfectants recommended by the CDC in the country/region where the hotel operates and the WHO to sanitize surfaces in the hotels.
“Our loyal guests who’ve recently returned are blown away. They can’t believe they’ve stepped into the same hotel. The difference is night and day.” The hotel is now welcoming guests to experience its renovated rooms and common areas. Rates start at $229. “Our new home reflects our shared values for community and connection and prioritizes cleanliness and convenience without sacrificing style,” says Sheraton Gateway’s GM, Douglas Brennan. “And while it seems like everything has changed, our exemplary service remains. For three decades, guest reviews consistently called out the attentive service they received here. As we mark this milestone, we’re more ready than ever to carry on that tradition as we help guests navigate the new realities of travel.”
NEWS
Air Transat launches ‘connectair by Air Transat’
Xigera Safari Lodge, Botswana
African Travel Inc. to require vaccination as of Jan. 1 TORONTO — African Travel, Inc., part of The Travel Corporation, has announced a new vaccination mandate for small group safaris in 2022. Starting Jan. 1, 2022, guests travelling in non-family groups of 10+ and on African Travel’s set group departures will need to provide proof of an approved COVID-19 vaccination (Pfizer, Moderna, AstraZeneca or one dose of Johnson & Johnston) before joining their safari and upon arrival at their destination. Guests will also need to comply with specific PCR testing requirements imposed by airlines and/or governments, which may differ from country to country.
“If clients prefer a different style of travel, whether that’s a private vehicle or in their own bubble, we can customize experiences to each traveller’s well-being needs.” “This decision ensures our commitments to our guests that their well-being is our top priority, “said Sherwin Banda, president of African Travel, Inc. “It is essential that we take responsibility to help protect each other, the people and the places we visit.”
To show proof of vaccination, all guests will be asked to provide an authentic COVID-19 vaccination certificate (electronic or paper showing date and time of the vaccinations), with the final dose given at least 15 days before the start of their safari. Any testing required pre-travel will be the responsibility of the guest to organize; the company’s safari specialists will facilitate any additional testing requirements for travellers while travelling. Added Banda: “Guests can feel safe knowing when they join a set departure or group hosted by the advisor, they are travelling with others who are vaccinated. If clients prefer a different style of travel, whether that’s a private vehicle or in their own bubble, we can customize experiences unique to each traveller’s well-being needs.” African Travel’s safari vacation packages feature set group departures to Egypt, Kenya, Tanzania and Southern Africa and average no more than 12 guests. Each journey is tailor made, with clients having the ability to add additional experiences based on their interests. To add further peace of mind, safari investments are protected with options for travel insurance that include cancel for any reason and Future Travel Credits. Preferred partners have been vetted to ensure adherence to strict security, wellbeing and hygiene standards, plus African Travel provides pre-departure tips and links to paperwork, as well as itineraries with time-saving testing. African Travel’s ‘peace of mind’ promise also includes 24/7 concierge care, with local offices in Africa and experts based across North America allowing for easy access to local hosts and safari specialists.
MONTREAL — Air Transat’s brand new ‘connectair by Air Transat’ service has officially launched, allowing travellers to combine Air Transat flights with those from partner airlines. The virtual interlining platform provides travellers with access to a wider range of destinations using technology developed by Dohop, which offers connection options and attractive fares based on departure and destination cities. The booking also includes a ‘Dohop Connect’ guarantee in case of flight delay or cancellation, providing a replacement flight at no extra cost.
“This platform is enabling us to expand our range with trusted partners and offer consumers a simple and efficient purchasing experience.” “With connectair by Air Transat, we are becoming the first Canadian airline to offer a virtual interlining service,” says Annick Guérard, President and Chief Executive Officer of Transat. “This platform is enabling us to expand our range with trusted partners and offer consumers a simple and efficient purchasing experience.” Guérard adds that the airline is adding a total of more than 135 new destinations to the approximate 60 it already offers in the South, the U.S., Europe and Canada. “This new service, perfectly aligned with our network development ambitions, enables us to better meet the needs of our passengers and to expand internationally in anticipation of the increased demand expected in 2022,” she adds. Partner airlines include British airline easyJet and Columbian airline Avianca, with additional partners gradually joining the platform to offer a wide range of destinations in Europe, North Africa, the Middle East and Central and South America. To start using the service go to connectair.airtransat.com. November 25, 2021 | TRAVELWEEK | 19
NEWS
Now open: Ventus Ha’ at Marina El Cid Spa & Beach Resort
There's also a fitness centre, temazcal, and relaxation centre integrated by massage and physical therapy cabins at El Cocay Spa.
RIVIERA MAYA — The new Ventus Ha’ at Marina El Cid Spa & Beach Resort is now open in Cancun / Riviera Maya. It’s the third property in the El Cid Resorts at the Riviera Maya complex, formed by Ventus at Marina El Cid Spa & Beach Resort and Hotel Marina El Cid Spa & Beach Resort, and the eighth in El Cid Resorts Group. The all-inclusive resort has 150 rooms and suites with private terraces, TV and minibar and additional luxury amenities. The rooms also include an extra space for a Murphy bed and a terrace with hammock to enjoy the Caribbean views. There are also two bars including a rooftop bar with complete mixology with DJ, massage area and pool, plus two restaurants - Áakat (Ibero-American) and KOBO (Asian). Platinum Guests can access unique amenities such as in-room probiotics to improve wellbeing, rooms with exclusive views, minibar with Premium drinks and more.
est updates from destinations and tour operators and learn about new European products offerings that will help them to create the best itineraries for their clients,” said XpoPRO VP, Dean Jacobberger.
Register now for firstever Europe Travel Xpo, set for Dec. 2 MORRISTOWN, NJ — XpoPRO Mobile Events, a division of TravPRO Mobile, will host the Europe Travel Xpo on Thursday, Dec. 2. The online event will run from 12 - 4 p.m. EDT / 9 a.m. - 1 p.m. PDT. XpoPRO has gathered exhibitors from all over Europe and will be able to help travel advisors with COVID-19 travel regulations and requirements, plus showcase itineraries and new products, and provide exclusive offers. “As we are preparing to host our first-ever Europe Travel Xpo, we are looking forward to helping travel advisors take advantage of the 2022 booking surge. By connecting with our exhibitors, they will be able to get the lat-
“[Agents] can get the latest updates from destinations and tour operators and learn about new European products” Participants will have the opportunity to network one-on-one with exhibiting partners, complete partner learning modules and get certified, engage with industry experts in real-time, share indepth content from exhibitor booths directly with their clients, and earn chances to win prizes, added Jacobberger. The exhibition floor and all session content will be accessible to all attendees for 30 days following the live event date. Travel advisors can register now by visiting europetravelx-po.com.
Of f e rs 4 ho ur no ns t o p flight s fr om To ro nt o to Gra nd C ay m a n with e a s y co nne ctio ns a cro s s Ca nad a, s t a rt ing D e c e m be r 4 , 2 0 2 1
The Cayman Islands, a peaceful British Overseas Territory, offers your clients the luxurious blend of sun-kissed beaches, calm turquoise seas and boundless experiences. Our islands’ rich history, vibrant arts, culinary delights and spectacular underwater world prove an irresistible draw for people of all ages and interests. Here, you’ll find a wide array of accommodations choose from spacious resorts to private villas and family-friendly condos that offer complete peace of mind.
WELCOME BACK.
For more information call us at 416. 485.1550
20 | TRAVELWEEK | November 25, 2021
Highest level of all-inclusive luxury Coveted experience and exclusive services Unique gourmet dining
REDEFINING LUXURY EXQUISITE TASTES. EXOTIC VIEWS. ELEVATED EXPERIENCE. Opening February 2022
Oversized suites Expansive rooftops, pools and lounges
Visit AMRcollection.com
RENDERING
RENDERING
RENDERING
©AMRTM Collection 2021
CURRENT COURSES & WEBINARS www.travelweeklearningcentre.com
Aussie Specialist Program G’day! Tourism Australia is excited to announce that Australia is preparing to welcome you and your clients back to our sunny shores. Become certified by December 31st, 2021 and be entered to win!
Japan Travel e-Learning Program Available in English and French Become a Japan Travel Specialist and deepen your knowledge of Japan, one of Asia’s most exciting destinations. Chance to win a $100 gift card.
Imagine Your Korea Specialist Program Take the Imagine your Korea Specialist course today and learn about one of the world’ s most dynamic destinations – beautiful, high-tech, friendly and cultured. This course will teach you about getting to Korea, general information, transport, accommodation, activities, events and more.
Set Yourself Apart in Los Cabos Los Cabos is a truly special destination tucked on the very tip of Baja California Sur – part of the 1,000-mile-long peninsula that stretches into the sea. Contrasts exist in total harmony: exclusive and utterly accessible, upscale and relaxed. This is where the desert meets the sea. Where two cities – Cabo San Lucas and San José del Cabo – are only 20 miles apart yet tell dramatically different stories.
