Travelweek - October 21st, 2021

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Future of Travel Top experts have high hopes for ‘Winter Sun Getaways’ pg. 3

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TOP NEWS

A hopeful winter: Travelweek’s latest Future of Travel conference highlights sunny outlook TORONTO — A lot has changed since Travelweek’s very first Future of Travel virtual conference back in June 2020.

Most notably, the majority of Canadians are now considered fully vaccinated against COVID-19. The federal government finally eliminated Canada’s mandatory hotel quarantine and reopened its borders to fully vaccinated international tourists. And just last week, the United States confirmed the reopening of the U.S.-Canada land border to fully vaccinated Canadians on Nov. 8.

All this sets the travel industry up for a robust winter season, which is why Travelweek’s latest virtual conference, ‘Future of Travel: Winter Sun Getaways’ brought together the industry’s top experts, across all travel sectors, to discuss upcoming trends, booking patterns and need-to-know winter offerings. Having taken place on Oct. 6, with thousands of travel agents and industry professionals tuning in, it was the fifth installment in Travelweek’s hugely successful ‘Future of Travel’ virtual conference series.

“With winter just around the corner, we felt it was important to once again bring the industry together to generate real excitement for all the progress we’ve made since the start of the pandemic,” says Devin Kinasz, Travelweek’s publisher. “We’re in a far better position today than we were just a few months ago. More and more flights are resuming, borders have reopened and hotels are once again seeing high occupancy levels. As all our speakers have attested to, there’s plenty of hope heading into the winter season.”

Viewers heard from keynote speakers representing Bahia Principe, Sunwing, Carnival Cruise Line, the Florida Keys, Caribbean Hotel and Tourism Association (CHTA), Porter Airlines and Destination Wedding & Honeymoon Specialists Association (DWHSA). In addition, presentations, videos and support were provided by key sponsors that included The Bahamas, Barbados, Grenada, Bonaire, AMResorts, Oasis Hotels & Resorts, Sandals Resorts, Colombia, Dominican Republic, The Palm Beaches, Experience Kissimmee and Turks and Caicos.

On the cover, clockwise from top left: Adolfo Perez, Andrew Dawson, Antonio Teijeiro, Michael DeLuce, Liz Scull, Markham McGill, Vanessa Ledesma

BY CINDY SOSROUTOMO

“There are good bookings for Q1 2022”

“Distancing is organically occurring”

Bahia Principe’s Chief Operating Officer, Antonio Teijeiro, said that the company is gearing up for the winter season, with 10 out of its 19 resorts in Mexico, Jamaica and the Dominican Republic already fully open and operational and another six properties reopening by year’s end. When asked what kind of capacity he’s seeing, particularly from Canada, Teijeiro said that “it hasn’t been easy” but that the company has been seeing steady recovery since spring 2021.

“Due to Canada’s precautionary measures, the demand for the Caribbean from Canada was non-existent. But nevertheless, since this summer we’ve seen a slow recovery. The numbers for fall 2021 are looking much better already and there are good bookings for Q1 2022,” he said. “We know that Canadians love to travel, there’s a lot of pent-up demand. We’re very encouraged by the trend we’re seeing from the Canadian market and we hope that 2022 will bring significant growth.”

Teijeiro added that Bahia Principe has used this downtime to renew and refresh its hotels. In November 2020, the company reopened Bahia Principe Grand Tulum in Riviera Maya with upgraded rooms, theatre, restaurants, lobby and pools, all inspired by Mayan culture. In the Dominican Republic, the Bahia Principe Grand El Portillo’s main pool, restaurants and bars were also all renovated.

“We are working on other projects and we’ll let you know in the future about them,” said Teijeiro. “We can’t stand still, we are very energetic.”

Despite Florida making headlines in recent months for its stance against masking and vaccine passports, Markham McGill, Director of Sales, The Florida Keys & Key West, assured viewers that the destination is taking the health and safety of Canadians and all visitors very seriously. Though there isn’t a mask mandate in place, people are “absolutely free and encouraged to wear them when entering businesses or wherever you feel it’s comfortable to do so,” he said.

The Keys, McGill added, checks off all the boxes for a destination during these times when value is being place on outdoor activities and wide, open spaces.

“It’s not condensed here, we’re a water-based county so there’s frankly a lot of open space,” he said. “Distancing is organically occurring here with people out on these remote island spaces, on their boats in the water and also under the water. You’re definitely not jammed together.”

“We saw the pandemic as shifting the competitive landscape” Despite the ongoing precariousness of the situation, with everything still very much progressing “week to week,” Andrew Dawson, Sunwing Travel Group’s Chief Operating Officer, is encouraged by the fact that the company has still been able to resume operations to key sun destinations like Mexico, Dominican Republic, Cuba, Jamaica, St. Maarten and Aruba. When asked October 21, 2021 | TRAVELWEEK | 3

TOP NEWS whether other destinations are in the pipeline, Dawson said that the company is being “very guarded” in terms of reopening routes.

“However, we’re seeing good loads on what’s currently operating and we’re delighted that we’ll soon be able to actually have our first departures from Western Canada – Calgary, Edmonton and Vancouver to Cancun and Cabo San Lucas,” he said.

“Our main departure points have been Montreal and Toronto and we’ll be adding new destinations from there. We also have Costa Rica coming, we’ll expand on Mexico operations in the next couple of weeks by adding Mazatlan and Puerto Vallarta. If the Dominican Republic keeps going well with Punta Cana, I can see us adding Puerto Plata. And if Cuba does take off then there’s Cayo Santa Maria and Holguin, so plenty of things to look forward to implementing,” he added.

Porter Airlines is also making huge strides, recently announcing an order for 80 new planes and brand new flights to more U.S. sun destinations plus Mexico and the Caribbean. When asked why the airline is expanding now amid such uncertainty in the industry, Michael DeLuce, Porter’s President & CEO, said that expansion plans were already in the works, prior to the pandemic.

“We saw the pandemic as shifting the competitive landscape and providing incremental opportunity – not during the pandemic, of course, but beyond,” he said. “We see the middle of 2022 being a much stronger portion of the recovery,” he said.

DeLuce added that purchasing aircraft during the pandemic allowed for more availability and “very aggressive” pricing.

“Ultimately, the Porter passenger base was really looking for us to expand beyond just our regional footprint,” he said, noting the limited range of Porter’s existing Q400 aircraft. “Now, with the E195-E2 platform and up to 80 aircraft deliveries starting mid-2022, we’ll be Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca

TRAVELWEEK

able to expand, coast to coast, across North America including Mexican destinations and the Caribbean. It provides for lots of runway for growth in the future to expand the Porter network and really deliver the product that we redefined on short-haul travel to the wider North American markets.”

“We definitely got your back” Throughout the conference, keynote speakers and travel partners sang the praises of travel agents, who they all acknowledged as playing an essential role in the industry’s recovery. Adolfo Perez, SVP of Global Sales & Marketing at Carnival Cruise Line, for example, said that no other job has been tougher than that of the travel agent, who has had to keep track of constantly-changing travel policies, country requirements, border closures and, in the case of cruise lines, extension after extension of operational pauses.

“Their perseverance during this really tough time has been so admirable,” he said. “Keeping up with all this stuff has been really hard and I can’t say thank you enough for that.”

Perez highlighted the many ways Carnival is supporting agents throughout this time, starting with a longstanding policy that paid out commission on the

130 Queens Quay East, Suite 512, Toronto, Ontario M5A 0P6 Tel: 416.365.1500 Fax: 416.365.1504 Toll-free: 1.855.392.8820 Web: www.travelweek.ca

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Canada: $85 Canadian + $4.25 GST per year United States & International: $100 US per year

full value of a Future Cruise Credit (FCC).

With this policy in place since 2016, and with the start of the pandemic, Carnival was not only protecting the full commission on the FCC but also on the original booking that was paused.

Also of note was Carnival’s commitment to protect 2020 commission levels into 2021, as well as 2021 commission levels into 2022. “Regardless of what number of bookings that are made in sale in 2021 this year, your commission rate will not be changed from what it was as far back as 2019,” said Perez.

He added that Carnival is also focused on more engagement with the agent community, whether through webinars or hosting its hugely successful WUATA events virtually, and has created toolkits to help agents with virtual cruise parties and marketing.

Perez noted that Carnival was one of the few suppliers to launch a consumer-facing campaign that promoted the value of a travel advisor, encouraging travellers to book not only their cruises with an agent, but also their holidays and business travel, too.

“I hope that travel advisors see all that we’ve put into this,” he said. “it hasn’t been perfect, we’ve had challenges, but we definitely got your back and I hope that message has gotten across really strongly to everybody.”

CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.

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4 | TRAVELWEEK | October 21, 2021

FUTURE OF TRAVEL Bahia Principe Grand Aquamarine

Six more Bahia Principe resorts reopening before mid-December MIAMI — Bahia Principe Hotels & Resorts has confirmed six properties slated for reopening between Nov. 1 and Dec. 15.

The six properties include: • Bahia Principe Luxury Bouganville (Nov. 1): This adults-only property is located in La Romana and features the Bahia Spa, six on-site restaurants and the neighbouring PGA Ocean’s 4 where Bahia guests enjoy preferred rates for tee times.

• Bahia Principe Grand Bavaro (Nov. 1): Located on the southern tip of Punta Cana, this family-friendly hotel offers a themed waterpark, the Bahia Scouts program, one complimentary hour per day of paddle surfing, kayaking or snorkelling gear, plus five specialty restaurants.

• Bahia Principe Luxury Samana (Nov. 1): Guests seeking an adults-only vacation will fall in love with this 143-room property, home to a terrace pool deck, live entertainment and a secluded beach.

• Bahia Principe Luxury Sian Ka’an (Nov. 1): Surrounded by the Mexican Mayan jungle, this 420-room property is only for guests 18 years and older and is the perfect home base to explore nearby archaeological sites.

• Bahia Principe Grand Aquamarine (Nov. 15): The fun is never-ending at this adults-only hotel, which offers access to activities and amenities at all Grand hotels within the Bahia Principe Bavaro complex, including the new Las Olas beachfront restaurant and the lively Sports Bar at Bahia Principe Luxury Ambar.

• Bahia Principe Grand La Romana (Dec. 15): Accessible from three international airports – La Romana, Punta Cana and Santo Domingo – this family-friendly hotel features five restaurants, three bars, the Bahia Spa, a sauna, outdoor whirlpool and a kids club.

This brings the total number of open Bahia Principe properties to 16 hotels in the D.R., Jamaica, and Mexico.

“At Bahia Principe, we are betting for a brighter future and feel proud to be able to reopen six properties in the Caribbean and Mexico before the end of the year,” said Antonio Teijeiro, Chief Operating Officer at Bahia Principe Hotels & Resorts.

“We continue taking care of our clients with the correct health and safety protocols. Although there have been challenges in 2021, we are doing our utmost best to continue to serve our guests, contribute to the local communities in which we operate, and provide peace of mind to our stakeholders,” he added.

Bahia Principe’s health and hygiene protocols include proper social distancing and indoor mask mandates, and digitalizing experiences and key signage throughout the resorts. The brand currently offers on-site COVID-19 testing at attractive price points in collaboration with local labs.

For more details go to www.bahiaprincipe.com.

October 21, 2021 | TRAVELWEEK | 7

One wide-open destination deserves another.

Oh, Canada, with your rugged coast and soaring peaks. No one needs to tell you about the promise of open spaces. But have you ever wandered our crystal clear flats? Savored our gentle, subtropical breezes? Soaked in the sun and sea? Why not leave your wide-open wonders for the promise of ours? fla-keys.com 1.800.fla.keys For the latest protocols on health & safety in The Florida Keys, please visit our website.

FUTURE OF TRAVEL Honest Eco Sustainable Nature Tours

The Keys to Happiness TORONTO — Comprising five regions – Key Largo, Islamorada, Marathon, Big Pine and the Lower Keys, plus the offbeat and close-knit community of Key West – the Florida Keys can be considered a true outdoor destination. From al fresco dining to water sports and eco-activities, much of daily life in the Keys revolves around being outside, whether on the beach, in nature or simply out in the open salt-tinged air. Here are some top outdoor activities to keep in mind this winter season: FOOD TOURS Culinary delights abound in the Florida Keys and Key West, with several tours that take epicureans through historic neighbourhoods to sample bits and bites from a variety of restaurants and watering holes. Florida Keys Food Tours has a four-hour gastro-adventure that incorporates much of the history of the islands, especially that of Islamorada. Guests will meet local chefs and learn about ingredients indigenous to the islands, and dine at unique eateries featured on Food Network’s ‘Diners, Drive-Ins and Dives.’

In Key West, foodies can embark on a three-hour walking tour with Key West Food Tours, which visits six locally-owned establishments in the historic

old town. Delicious food tastings at specialty shops and ethnic eateries, enough for a hearty lunch, are included.

ADVENTURE There’s no better way to see the Keys than on the water. Big Pine Kayak Adventures offers half- and full-day kayaking nature tours, shallow-water skiff eco-tours, backcountry sailing catamaran cruises and shallow-water fishing tours at mile marker 30.2. Tours are led by Captain Bill Keogh, a Lower Keys resident who has worked as a naturalist guide, educator and professional photographer for over 20 years.

For a one-of-a-kind backcountry experience, Get Up and Go Florida Keys offers incredible tours in clear kayaks, allowing guests to view the fascinating underwater world beneath them.

Groups are limited to just 10 paddlers, making it easy for guests to hear their guides share insight into local waterways and surrounding wildlife.

ECO & WILDLIFE The Florida Keys is home to an abundance of wildlife, including the endangered Key deer, the smallest subspecies of the North American white-tailed deer.

To see this tiny, beautiful animal, head to the 9,200-acre National Key Deer Refuge, home to impressive rockland forests, tropical hardwood hammocks,

freshwater and salt marsh wetlands and mangrove forests.

To view underwater wildlife, Honest Eco Sustainable Nature Tours offers four-hour dolphin watching and snorkelling tours via a new eco-friendly option: SQUID, Key West’s first electric-powered charter boat. During the tour, guests can watch wild dolphins play, sleep, hunt and mate in Key West’s turquoise waters before hitting the water for some snorkelling.

BECOME A SPECIALIST To better assist advisors, the destination has developed the Key Lime Academy, an online video-learning platform that provides the necessary education to become certified Florida Keys destination specialists. The platform includes seven video-driven modules that highlight various properties, attractions and history, each of which is followed by a short quiz in multiple-choice format. The e-learning series takes approximately 30 minutes to complete and can be done either incrementally or in a single sitting.

Upon completion, advisors with a grade of 80% or higher will receive an electronic certificate acknowledging that they are now a Florida Keys destination specialist.

Go to fla-keys.com/keylimeacademy.

For more information on travel to the Florida Keys go to fla-keys.com.

October 21, 2021 | TRAVELWEEK | 9

FUTURE OF TRAVEL

TORONTO —Though it’s best known for scuba diving, the beautiful island of Bonaire offers much more to visitors year round.

In addition to eco-adventures, land sailing, kite surfing and world-class cuisine, Bonaire has become a leader in sustainability, fully supporting sustainable economic growth opportunities.

With conservation being a cornerstone of its sustainable tourism policies, Bonaire was the first Caribbean island to have a protected marine park and has an economic development plan built on sustainability. Today, it is proud to say that 40% of the island uses clean energy.

Best of all? Bonaire offers year-round warm weather and calm, pristine waters, making it the perfect sunny destination at any time of year.

There are currently no direct flights from Canada to Bonaire, however, Canadians can travel via the United States.

Credit: Bonaire

Bonaire ready to welcome back Canadians, any time of year

Flamingo Sanctuary

Bonaire offers direct flights from Atlanta, Georgia with Delta Air Lines, from Houston, Texas and Newark, New Jersey with United Airlines, and from Miami, Florida with American Airlines. Visitors can also access Bonaire via Curaçao or Aruba.

Canadians are not required to quarantine upon arrival in Bonaire. For fully vaccinated visitors, a negative NAAT (PCR) test is required, taken 48 hours before departure. For those not fully

e r i a n o B

vaccinated against COVID-19, a negative NAAT (PCR) test is required taken 24 hours before departure, or a NAAT test taken within 48 hours before departure and an antigen test upon arrival.

In addition, all visitors must fill out a health declaration form 48-72 hours before departure.

Go to www.bonairecrisis.com and www.tourismbonaire.com for more information.

AWAITS OUR CANADIAN VISITORS

Bonaire is world renowned for scuba diving, but the island has so much more to offer its visitors. Bonaire is an ideal destination for foodies, nature enthusiasts and adventure-seekers looking for an authentic vacation destination.

Getting to Bonaire: Canadian visitors can travel via the US with direct flights with Delta Air Lines, United Airlines and American Airlines. Visitors can also travel via Curacao or Aruba.

For current entry requirements visit: www.bonairecrisis.com

10 | TRAVELWEEK | October 21, 2021

@BonaireTourism www.tourismbonaire.com

FUTURE OF TRAVEL

Grenada ready to welcome back visitors with bounty of new developments ST. GEORGE’S — As travel starts to resume around the world, the tri-island destination of Grenada, Carriacou and Petite Martinique have updated their COVID-19 health and safety protocols to entice travellers to soak up some sun.

“The health and safety of Grenada’s citizens and its visitors has been a priority since the outset of this pandemic and our strict measures through our Pure Safe Travel initiative have allowed Grenada to contain the spread of COVID-19,” said Petra Roach, CEO, Grenada Tourism Authority.

All persons entering Grenada either by air or sea must be fully vaccinated with a WHO-approved vaccination and present a negative PCR test result, taken within three days of arrival. Exemptions to fully vaccinated status include those under 13 years old. A ‘Pure Safe Travel Authorization Certificate’ is also required, including from children. Fully

vaccinated travellers are only required to quarantine until clearance is received from health officials within 48 hours, pending a negative PCR test upon entry.

Grenada, which was recently designated as a Culinary Capital by the World Food Travel Association (WFTA), has been busy with an array of tourism developments.

These include new accommodations such as the 269-room Royalton Grenada Resort and Spa (opening October 2021), The Point at Petite Calivigny (opened 2020), The Villas of Mount Hartman Bay Estate (opened 2020); and Spice Island Beach Resort (reopening October 2021) on Grand

Anse Beach. Coming in 2022 will be the 56-room Six Senses at La Sagesse, the 146room Kimpton Kawana Bay Grenada Resort, and Levera Nature and Beach Resort.

As for new attractions, Grenada has a bounty of experiences including fully-transparent kayaking with Cayaks and chocolate bar-making at the Tri-Island Chocolate Factory. Also popular is a Field to Bottle Rum Tour that takes guests through the distilling process at the River Antoine Estate, the oldest operating distillery in the Caribbean.

Go to puregrenada.com for more information.

Welcome Stone, Grenada October 21, 2021 | TRAVELWEEK | 11

FUTURE OF TRAVEL

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There’s a vacation for everyone at Oasis Hotels & Resorts TORONTO — Award-winning experiences await at Oasis Hotels & Resorts, for all types of travellers ranging from couples to families to wedding groups.

Its all-inclusive beachfront resorts – The Pyramid at Grand Oasis, Grand Oasis Cancun, Grand Oasis Palm and Oasis Palm – are all nestled on pristine white sand beaches in Cancun’s famed hotel zone. Hallmarks of each property in-

12 | TRAVELWEEK | October 21, 2021

clude expansive swimming pools, worldclass entertainment, fully-supervised kids clubs, private beach clubs, opulent spa treatments and adults-only areas.

For those who wish to venture off-site, an on-site travel agency can arrange for a variety of tours and excursions ranging from archaeological sites and cenotes, to swimming with dolphins, snorkelling, sport fishing and theme parks.

Also part of Oasis’ portfolio are European Plan Hotels, including Oh! Cancun on the Beach, Oh! Cancun the Urban Oasis, and Smart Cancun by Oasis. These well-appointed hotels offer an alternative to the traditional all-in-

clusive plans and are ideal for business travellers, vacationers on a budget and those seeking extended stays.

As for weddings and groups, Oasis can help pull off picture-perfect weddings that suit budgets of all kinds.

Whether it’s a legal or symbolic ceremony, a simple exchange of vows or a lavish party with family and friends, Oasis can accommodate groups ranging from just 24 guests to 2,500 in a wide variety of indoor and outdoor venues.

This year has been an award-winning one for Oasis Hotels & Resorts. In 2021 Tripadvisor awarded Grand Oasis Palm, Oasis Palm, Oh! Cancun the Urban Oasis, and Smart Cancun by Oasis with the Travelers’ Choice awards. Its many restaurants were also recognized by Tripadvisor, including Benazuza, The White Box, Careyes, and Maki Taco.

Oasis Hotels & Resorts is putting the health and safety of its guests top of mind. In addition to stringent health and safety protocols, the company offers onsite COVID-19 testing, flexible cancellations and complimentary 14-day stays for guests who test positive before their departure. For more information go to www.BeFreeStaySafe.com.

FUTURE OF TRAVEL

AMResorts launches AMR Collection NEWTON SQUARE, PA — AMResorts has announced its new master brand, AMR Collection, which brings together its six resort brands under one name.

Coinciding with the 20th anniversary of AMResorts, the new master brand was envisioned to help agents and guests easily select the resort that best fits their needs. The group is also introducing fourand five-star collection tiers as part of the repositioning to further define the level of luxury of each resort brand and provide guests with multiple entry points for a luxury travel experience.

AMR Collection, which includes Secrets, Dreams and Breathless Resorts & Spas, Zoëtry Wellness & Spa Resorts, Alua Hotels & Resorts, and Sunscape Resorts & Spas, launches with a new tagline: Celebrate Every Moment. This, says the group, represents its lifelong commitment to creating memories for every lifestyle and stage of life. “‘Celebrate Every Moment’ captures the feeling we aim to create for every guest through the memories made at AMR Col-

lection resorts – it reflects what vacation means for travellers today more than ever,” said Erica Doyne, SVP of Marketing and Communications for AMResorts.

“Throughout our history, and during this past year especially, we have learned that everyday moments are worth celebrating, and AMR Collection offers the ideal backdrop to do just that.”

Looking ahead, AMR Collection will include new product line extensions to accommodate market preferences, and further differentiate the adults-only and family-friendly resorts. There is unlimited growth potential for the collection,

said Gonzalo del Peón, Group President for AMResorts Americas & Global Commercial, as the resorts will better meet guest expectations and deliver the most value for their vacation.

“For the last two decades, AMResorts has revolutionized the all-inclusive segment and led the industry in innovation,” said del Peón. “The AMR Collection’s signature vacation concept will continue to do just that. Once we’ve raised the bar, we challenge ourselves to raise it again with an eye on the future.”

Visit www.AMRCollection.com for more information.

amrcollection.com October 21, 2021 | TRAVELWEEK | 13

FUTURE OF TRAVEL

5 reasons to book a trip to Colombia this winter TORONTO — Need a reason to book your clients to Colombia this winter?

We’ve got five.

Considered one of the trendiest destinations in the world due to its bounty of natural wonders, Colombia was recently named one of 52 countries to love in 2021 by ‘The New York Times.’ From mouthwatering food to breathtaking landscapes, here are the top five reasons to visit this winter season: • Natural treasures: Colombia is the most biodiverse country per square metre in the world and is also #1 in bird diversity, with more than 1,900 bird species. It’s also home to 20% of the world’s butterfly population, with more than 3,600 butterfly species. All this makes Colombia the perfect place for birdwatching, trekking and cycling.

• Sustainability: Colombia is one of the few countries in the world with a Sustainable Tourism Policy, which Guatapé, WESTERN COLOMBIAN ANDES

aims to develop a more responsible tourism industry that preserves both the local culture and environment. It boasts 27 Ministry-certified sustainable tourism destinations that can be enjoyed by eco-conscious travellers.

• Health & Safety: Colombia was the first country in Latin America to create a Tourism Biosafety Seal that’s been endorsed by the World Tourism Organization and the World Travel & Tourism Council.

To date more than 770 companies, including hotels, airlines, tour operators and restaurants, have been certified.

• Hidden gems: Throughout 2020, Colombia classified all its destinations into six tourism regions to inspire visitors to keep coming back to the destination. Globetrotters can go from walking the dunes of the only desert in the Caribbean, to visiting cosmopolitan Bogotá and its surroundings.

• Air service: Colombia is easily accessible from Canada, with Air Canada launching Montreal-Bogotá service on Dec. 2, and Avianca starting its new Toronto-Bogotá route on Dec. 3.

Barichara, EASTERN COLOMBIAN ANDES

Bogotá, Colombia

Air Canada has been operating Toronto-Bogotá since July, and Air Transat is scheduled to resume its seasonal flight from Montreal and Toronto to Cartagena this winter.

For more information on travel to Colombia go to www.colombia.travel.

Páramo de Ocetá, EASTERN COLOMBIAN ANDES

3 CHARMING REGIONS THAT WARMLY WELCOME YOU WITH lush biodiversity, diverse origins, history and modernity A mere 6 hours away from YYZ

Medellín, WESTERN COLOMBIAN ANDES

14 | TRAVELWEEK | October 21, 2021

Ciudad Perdida, GREATER COLOMBIAN CARIBBEAN

Cartagena de Indias, GREATER COLOMBIAN CARIBBEAN

FUTURE OF TRAVEL

Dominican Republic simplifies entry requirements for Canadians TORONTO — The Dominican Republic is making it easier for Canadians to visit this winter season, with no mandatory PCR testing upon arrival in place.

With regular flights resuming from major cities to popular airport hubs in Punta Cana and Puerto Plata, visitors will have a random temperature check and breath tests administered at the airport upon landing.

Prior to their incoming and outgoing flights they will also be required to complete a user-friendly arrival e-ticket at www.migracion.gob.do that includes a health declaration and immigration information.

According to David Collado, Minister of Tourism of the Dominican Republic, the system was created to simplify the arrival and departure process and ensure that Canadians know they are welcome back this winter.

“Many islands have complex and confusing rules – it’s a barrier to travel. While major airlines are requiring PCR tests to board the plane, some destinations also require post-arrival PCR testing and quarantine. This is not only stressful, it can be expensive,” said Collado.

“With vaccine levels high in both the DR and Canada, we are confident of providing a safe and carefree vacation to our visitors without the need

for post-arrival testing. Canadians are waiting to exhale and there is no better place to plan a vacation in the sun this winter,” he added.

In addition, hotels must adhere to stringent sanitation and safety rules, with all hotel staff fully vaccinated and currently awaiting booster shots for maximum immunity. For more information go to www.godominican republic.com.

October 21, 2021 | TRAVELWEEK | 15

FUTURE OF TRAVEL

What’s new this winter in The Bahamas TORONTO — Though temperatures are cooling down, The Bahamas continues to heat up with new and exciting excursions and a host of value-added promotions this fall and winter season.

“I think we recognized the considerable pent-up demand for a tropical getaway in the Canadian market and are now well-positioned to deliver a vacation experience that meets and even exceeds the daydreams of Canadians who have been stuck in lockdown,” said Joy Jibrilu, Director General of The Bahamas Ministry of Tourism and Aviation.

“...our tourism sector has rallied splendidly and is ready to roll out the red carpet for Canadians longing for that Caribbean getaway,” “Coming off the heels of the downturn in international travel and even the loss of flights from Canada, our tourism sector has rallied splendidly and is ready to roll out the red carpet for Canadians longing for that Caribbean getaway,” she added.

Recent developments to keep in mind in The Bahamas this season include: • Premier scuba tour operator UNEXSO has an all-new glass-bottom boating experience. Departing from Port Lucaya, the three-stop tour allows guests to view reef sharks, nurse sharks and

BAHAMAS.COM

16 | TRAVELWEEK | October 21, 2021

Diving with sharks, The Bahamas

stingrays in their natural habitat.

• Golf legend Tiger Woods is set to return to Albany, a luxury resort community in New Providence, for the 2021 Hero World Challenge. Woods, who co-owns the resort, will host some of golf’s finest players in support of youth education across the globe.

• Walker’s Cay in the Northern Abacos has welcomed a new state-of-the-art marina, which can accommodate superyachts. Owners Carl and Gigi Allen plan to continue renovations with the future addition of a pool, spa and on-site bungalows.

• Margaritaville Beach Resort is offering a special offer. From now until Dec. 31, 2021, guests staying 14 days or longer will receive a 40% discount off regular rates.

To keep visitors safe and healthy during their stay on the island, The Bahamas has introduced COVID-19 entry protocols for both vaccinated and unvaccinated travellers, including proof of a negative COVID-19 test and a pre-entry travel health visa. For more information go to www.bahamas.com/travelupdates.

The Palm Beaches announces wave of new accommodations WEST PALM BEACH — What’s new in The Palm Beaches? Plenty.

Located in Southeast Florida and comprising 39 cities and towns, from Boca Raton and Delray Beach, to Palm Beach and Jupiter, The Palm Beaches – considered America’s First Resort Destination – has welcomed several noteworthy developments just in time for the winter season.

New accommodations run the gamut, starting with White Elephant Palm Beach, which opened in November 2020. As the sister property of White Elephant Resort in Nantucket, the completely reimagined, 32-room and suite property in Palm Beach maintains the feel of a private residence, with each accommodation offering a private outdoor space. Among the amenities are an art collection exceeding 100 works, complimentary use of priority bicycles and BMW vehicles, as well as exclusive access to Barton & Gray yachts.

FUTURE OF TRAVEL

THE ORIGINAL. THE ONE. THE ONLY.

Opening in late fall 2021 is Amrit Ocean Resort & Residence, which spans seven beachfront acres of the Atlantic shoreline on Palm Beach County’s Singer Island. Now accepting reservations for late fall 2021, the 155-room property boasts two towers, 182 condos and 100,000 square feet of wellness amenities including the Aayush Hydrothermal water therapy circuit, indoor/outdoor treatment rooms, a float tank and an oceanview demonstration kitchen.

Now open is The Ray, located just blocks from downtown Delray Beach’s Atlantic Avenue. Featuring 141 smart guestrooms with balconies, the hotel also offers a 20,000 square-foot pool deck and lounge, two restaurants, a signature lobby bar, neighbourhood café and a floating-glass cube event space for parties of 135-458 guests.

The Palm Beaches is also home to several reimagined properties, including The Colony Hotel in Palm Beach (completed January 2021), Opal Grand Oceanfront Resort & Spa in Delray Beach (completed spring 2021), and PGA National Resort &

Change your plans anytime. No Fees.*

*Change your travel dates, destination or resort up to seven days before departure.

Spa in Palm Beach Gardens (scheduled for completion in December 2021).

Canadians can get to The Palm Beaches with Air Canada, which is scheduled to return to Palm Beach International Airport (PBI) in late fall 2021 through April 2022 from Montreal and Toronto. For more information go to www.ThePalmBeaches.com.

More flights, agent training and added peace of mind this winter with Sunwing TORONTO — Sunwing is making it easier than ever for travellers to head to the tropics this winter.

Following the overwhelming response to its initial return to service this past July, Sunwing is offering a variety of routes from across Canada, including additional flights from Toronto and Montreal to destinations like St.

Travel requirements made easy.

Easy to find travel updates on entry requirements, on-site PCR testing information and more!

Maarten, Aruba, Los Cabos, Cancun, Punta Cana and Montego Bay. Travellers can choose from a number of popular resort chains, including Royalton Luxury Resorts and RIU Hotels & Resorts where Sunwing customers enjoy exclusive RIU-topia and RIU Palace inclusions like free Wi-Fi and unlimited reservation-free dining.

In addition, amid easing travel restrictions and increased vaccination rates across Cuba, Sunwing is resuming service to the island with weekly flights to Varadero and Cayo Coco.

Flight service will be available from gateways across Canada including Toronto, Montreal, Calgary and Edmonton, with service starting in October and November. Additional Cuban destinations are expected to be added to reflect consumer demand.

To help travel agents stay up to date on the latest product offerings, Sunwing is currently hosting over 50 webinars via its agent portal, with more added every month. They can also sign up for eblasts to receive flyers, and request to be a member of the Sunwing

Complimentary COVID-19 medical coverage.

Emergency medical insurance is included in select packages.

October 21, 2021 | TRAVELWEEK | 17

FUTURE OF TRAVEL Agents Facebook group for the latest deals and offers.

To provide added peace of mind to clients, Sunwing is offering complimentary COVID-19 insurance on select vacation packages and flights onboard Sunwing Airlines, on eligible bookings made by Jan. 17, 2022, for travel between Nov. 1, 2021 and April 30, 2022. Insurance is underwritten

by Manulife to help cover emergency medical costs in the unlikely event that customers contract COVID-19 while on vacation. Moreover, an easyto-use guide on evolving travel regulation and restrictions will soon be available on Sunwing.ca.

For more information go to sunwing.ca.

Barbados updates travel protocols for vaccinated travellers TORONTO — With winter right around the corner, Barbados is reminding Canadians that it is open for business with health and safety top of mind.

On Sept. 10, 2021, Barbados’s Travel Protocols were updated to include the discontinuation of the Travel Bubble as well as new entry requirements for all fully vaccinated travellers. Travellers are considered fully vaccinated if they’ve completed a full regimen of vaccines for any of the Ministry of Health and wellness-approved COVID-19 vaccinations, 14 or more days prior to

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travel to Barbados. The country is accepting travellers who have mixed vaccine regimens of Ministry of Health and Wellness-approved vaccines.

The process is as follows: • COVID-19 standard PCR test taken 3 days prior to arrival and present proof of COVID-19 standard PCR test taken at an accredited or recognized lab by a health care provider, with a sample taken via nasopharyngeal or oropharyngeal swab. Upload test results and complete Immigration/ Customs form at least 24 hours prior to travel through the BIMSafe App Bottom Bay, Barbados

18 | TRAVELWEEK | October 21, 2021

or online at www.travelform.gov.bb and travel with a copy of the results.

• Have COVID-19 standard PCR test results (in English) or BIMSafe QR Code visible to be screened for validity by the Ministry of Health and Wellness in Barbados.

• Pre-submission for approval of vaccine certificates is preferred. Additionally, proof of vaccination (in English), in the form of vaccine certificate, is required.

• On arrival (at airport or approved accommodations), a second COVID-19 PCR test (rapid PCR for fully vaccinated persons). While awaiting test results (1-2 days dependent on return of test results), travellers are required to remain on property at approved quarantine properties and follow the rules for their selected property. All persons will be required to quarantine at their own expense.

• On receipt of a negative COVID-19 PCR test result and clearance by Ministry of Health officials, travellers are free to enjoy the island safely.

For details about the process for unvaccinated travellers go to www.visit barbados.org.

In support of travel advisors, BTMI’s Barbados Elite Club includes training and resources that will help better sell the destination. To become a Barbados specialist and start earning rewards register at https://us.barbadoseliteclub. com/register.

FUTURE OF TRAVEL

It’s time to find your chill and enjoy the thrills in sunny Kissimmee, Florida.

Enjoy a vacation home private pool or splash in a resort water park.

Relax while shopping and dining or hold on tight during an outdoor adventure or world-famous theme park rollercoaster.

Find Vacation Inspiration experiencekissimmee.com

Only in Kissimmee: From vacation homes to theme parks and worldclass shopping KISSIMMEE — When it comes to allaround destinations that have it all, Kissimmee is hard to beat.

As the Vacation Home Capital of the World, this Florida hotspot has more than 50,000 vacation homes and 70,000 accommodation options that range from luxury resorts to family-friendly hotels. Located just minutes from Central Florida’s top attractions, these vacation homes vary in size, from two-bedroom condos to 15-bedroom mansions, to accommodate all visitors with any budget.

They serve as the perfect home base to explore nearby attractions, theme parks and carefully-preserved natural landscapes that make Kissimmee a great outdoor destination.

ing. Another fun way to enjoy the great outdoors is by airboat, available with Boggy Creek Airboat Rides, Wild Florida or Spirit of the Swamp. For a more relaxing tour, visitors can take a kayak through the Headwaters of the Everglades with The Paddling Center at Shingle Creek.

To experience Kissimmee from above, there are tons of options with Orlando Balloon Rides, Warbird Adventures, Stallion 51 and Max Flight Helicopter Services.

For some retail therapy, exceptional shopping also awaits at The Loop and The Loop West, featuring more than 400,000 square feet of retail options in the open air. Outlet shopping is also available at Lake Buena Vista Factory Stores and Orlando Premium Outlets, while even more treasures await at

boutiques along the downtown streets of Kissimmee, St. Cloud and Celebration. And at Disney Springs, shoppers will find hundreds of retail options, from high-end designer fashions to perfect keepsakes.

Of course no visit to Kissimmee would be complete without a theme park or two. Walt Disney World Resort’s Magic Kingdom Park offers nonstop family fun, from Pandora—The World of Avatar at Disney’s Animal Kingdom, to Star Wars: Galaxy’s Edge at Disney’s Hollywood Studios. To cool off visitors can head to SeaWorld Orlando to meet a penguin, or Discovery Cove to swim with dolphins, sharks and tropical fish.

For more information on travel to Kissimmee go to www.experience kissimmee.com.

Kissimmee has more than 50,000 vacation homes and 70,000 accommodation options that range from luxury resorts to familyfriendly hotels.

For adventure seekers, Orlando Tree Trek offers the chance to hop from tree to tree, while over at Gatorland, zip lining over alligators offers heart-pumping thrills.

Kissimmee’s Chain of Lakes, including Lake Tohopekaliga, offers year-round access to fishing, birdwatching and campOctober 21, 2021 | TRAVELWEEK | 19

FUTURE OF TRAVEL

Here are the new accommodations coming to Turks and Caicos in 2022 TORONTO — The Turks and Caicos Islands, home to the ‘World’s Best Beach,’ is ready to host unforgettable travel experiences this winter and beyond.

Known for being a five-star luxury destination and home to nine main islands and about 40 uninhabited cays, Turks and Caicos is perfectly suited to the new normal of physical distancing due to its expansiveness, stunning outdoor environment and spacious resort accommodations. Even more, over 70%

Turks and Caicos is perfectly suited to the new normal of physical distancing due to its expansiveness, stunning outdoor environment and spacious resort accommodations. of its local adult population is fully vaccinated with the Pfizer-BioNTech vaccine, making it one of the most inoculated countries in the world. For added safety, all visitors aged 16 and older must show proof of vaccination before entry, further underscoring the destination’s commitment to health and safety.

As such, the 2021 summer season was one of the busiest summers on record, according to preliminary visitor statistics.

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In preparation for new and returning visitors in the coming months, Turks and Caicos is set to welcome an array of new accommodations that ranges from residential homes to resorts and multi-level penthouses ideal for multigenerational families. These include Rock House, The Bight Hotel, Andaz Turks and Caicos Residence at Grace Bay, South Bank Turks and Caicos, and The Strand Turks and Caicos.

Already open is The Ritz-Carlton, Turks & Caicos, which made its debut on famed Grace Bay Beach in June 2021. It dazzles with 147 oceanview guestrooms, including 23 suites, five three-storey penthouse suites, multiple restaurants, a dedicated Club Concierge and beach service, a private catamaran for guest use, a signature spa and an on-site casino.

“The Turks and Caicos Islands Tourist Board is thrilled to welcome several new travel-worthy hotel partners to

our portfolio, further strengthening our position as a world-class destination while remaining true to our barefoot luxury roots,” said Pamela Ewing, Director of Tourism for the Turks and Caicos Islands. “These highly anticipated openings appeal to a wide variety of guests, offering not only exceptional accommodations but innovative culinary venues, spas, activities and new advancements in ecotourism.”

For more information go to www. turksandcaicostourism.com.

WORLD NEWS The main pool at Finest Punta Cana

percentage points from June, while 73% said that their quality of life is suffering as a result of ongoing travel restrictions, up 6 percentage points from June. The biggest deterrent to air travel continues to be quarantine measures. 84% of respondents indicated that they will not travel if there is a chance of quarantine at their destination.

Fiji

HOTELS & RESORTS Finest Punta Cana celebrated its grand opening on Oct. 1. Part of The Excellence Collection, the new resort is the first of the collection’s Finest Resorts brand in Punta Cana, situated along the same stretch of beach as the collection’s two Excellence Resorts branded properties for adults-only in the destination.

The 455-suite resort features the brand’s iconic rooftop terrace suites, swim-up suites and family suites, and is divided into three sections: Finest Suites, Finest Club (for families); and Excellence Club (adults only). Other resort amenities include seven pools, 10 dining options, 15 bars, Imagine Kids Club, Imagine Lounge for mealtime childcare, ONE Spa, a fitness centre and meeting facilities. It also offers wedding venues that include beach facilities, rooftop terraces and indoor ballrooms.

A new strategic alliance between Playa Hotels & Resorts and Wyndham Hotels & Resorts has given rise to a new brand name in sun destination all-inclusives: Wyndham Alltra. It’s Wyndham’s 22nd brand and its first dedicated entirely to the all-inclusive segment. The new brand’s name, ‘Alltra’, is an acronym of sorts, promising ‘All-Inclusive Travel for All’, says Wyndham. Wyndham Alltra will feature both family-friendly and adults-only resorts in the Caribbean and other resort destinations. The first two resorts to debut under the brand are Playa’s 458-room Wyndham Alltra Cancun, and the 287room Wyndham Alltra Playa del Carmen. Both resorts are currently undergoing renovations, however the properties remain open and are scheduled to complete renovations and become Wyndham Alltra resorts in time for the holidays in December 2021.

AVIATION Frustrations are mounting over COVID-19 travel restrictions, says IATA, which has released new survey results that show air travellers are ready to return to some sense of normalcy. The survey, commissioned by IATA and sent to 4,700 respondents in 11 markets in September, found that 67% of respondents felt that most country borders should be opened now, up 12 percentage points from IATA’s previous June 2021 survey.

In addition, 64% felt that border closures are unnecessary and have not been effective in containing the virus, up 11 22 | TRAVELWEEK | October 21, 2021

DESTINATIONS Fiji will be opening up to visitors once more starting this December after a near two-year closure due to the pandemic.

The announcement comes on the heels of Fiji reaching its goal of 80% vaccination of the eligible population with both doses. While travel restrictions will be lifted in December, entry requirements will remain in place, including a full vaccination policy, a negative RT-PCR test taken 72 hours prior to departure from a home country, a rapid test taken 48 hours after arrival at a resort, as well as an additional test prior to returning back home, based on individual home country requirements. Unvaccinated children under the age of 18 will be able to travel to Fiji accompanied by a vaccinated adult. Travel insurance is highly recommended.

According to the Dominican Republic’s Ministry of Tourism, the country saw the best month of September in its history, with a higher number of arrivals than in 2018, 2019 and 2020. This past September, the country welcomed a total of 365,544 nonresident visitors, which represents a recovery of 14% in the level of attendance recorded before the COVID-19 pandemic, and more precisely in September 2019, and of 25% in comparison to September 2020. This generated US$412 million in revenue for the country. To date, the arrivals of non-resident tourists by plane to the Dominican Republic in 2021 exceeded 3.3 million passengers, more than 2019 figures. Hotel activity also reached its post-pandemic peak with 87% of rooms in operation, and an occupancy rate of 54% on weekdays and 61% on weekends.

St. Kitts and Nevis have shortened their mandatory ‘vacation in place’ quarantine down from four days to 24 hours for fully vaccinated international air travellers. Within 24 hours upon arrival, travellers staying at their ‘Travel Approved’ accommodation will be tested for COVID-19. Upon receipt of a negative RT PCR test, they are free to explore the islands.

As previously announced, only fully vaccinated travellers are allowed into St. Kitts and Nevis. Children under the age of 18 accompanying their fully vaccinated parents or guardians are exempt. A traveller is considered fully vaccinated when two weeks have passed since receiving their second dose of a two-dose vaccine series, or two weeks after they have received a single dose vaccine. Mixed dose vaccination using the approved vaccines is accepted. All travellers must still submit proof of negative test results from an RT PCR test 72 hours prior to arrival on St. Kitts and Nevis.

NEWS

U.S. land border will reopen to fully vaccinated Canadians on Nov. 8, mixed doses OK TORONTO — The U.S. land border will reopen to fully vaccinated Canadian travellers on Nov. 8.

Also on Nov. 8 the U.S. will reopen to fully vaccinated foreign nationals arriving by air.

White House Assistant Press Secretary Kevin Munoz announced the news in a tweet, saying: “The U.S.’ new travel policy that requires vaccination for foreign national travellers to the United States will begin on Nov. 8. This announcement and date applies to both international air travel and land travel.”

Last week the U.S. announced that it was reopening its land border to Canadian travellers in early November, with no specified date. The U.S. had indicated back in September that it would reopen to fully vaccinated foreign nationals arriving by air.

Also last week, the CDC announced that when the U.S. reopens its land borders to non-essential travel on Nov. 8, people who received doses of two different COVID-19 vaccines will qualify as fully vaccinated.

People with “any combination” of two doses of a vaccine approved by either the U.S. Food and Drug Administration or the World Health Organization “are considered fully vaccinated,” the agency said in a statement.

The news also confirms what the White House acknowledged earlier that day would be a likely development: that the Oxford-AstraZeneca vaccine, approved by the WHO but not the FDA, would be deemed acceptable.

Many families with young kids are also be waiting to hear whether unvaccinated children under the age of 12 can cross the land border without restrictions.

So far indications from the Sept. 20 announcement about fully vaccinated foreign nationals suggest that exemptions will be made for young kids who don’t yet have access to vaccinations.

The Canadian government’s advisory against all non-essential travel is still in place after more than a year and a half.

In recent weeks ACTA, ACITA and other travel industry execs, as well as the consumer media, have have stepped up calls for a more country-specific risk-based travel advisory.

October 21, 2021 | TRAVELWEEK | 23

NEWS

WestJet’s new Toronto-Dublin nonstops set to take off May 15, 2022 CALGARY — WestJet has announced new flights connecting Toronto and Dublin starting in spring 2022.

The new nonstop seasonal flights are set to operate four times weekly, starting May 15, 2022. Service will increase to daily

by June 2, 2022 before reverting back to four times weekly Oct. 1 - 28, 2022. The last flight departs Dublin on Oct. 29, 2022.

“As demand increases, we know travellers are looking for convenient and affordable options for travel between Canada and Europe.”

“As demand increases, we know travellers are looking for convenient and affordable options for travel between Canada and Europe,” said John Weatherill, WestJet’s Chief Commercial Officer.

“As we continue to focus on expanding our network from our Toronto hub where we offer 33 international destinations, these flights will further strengthen business and leisure ties between Canada and Ireland and will increase connectivity between two key markets.”

Flights depart Toronto at 9:10 p.m., arriving in Dublin at 8:45 a.m. the next day. On the return, flights depart Dublin at 10:05 a.m. and arrive in Toronto at 12:40 p.m.

All-in introductory fares start at $272 one-way and $499 roundtrip.

Flights will operate on WestJet’s B737 MAX aircraft featuring the airline’s newly redesigned Premium cabin offering new levels of privacy and comfort, including an enhanced inflight dining experience and wider 2X2 seat configuration.

Air Transat returns to Puerto Plata, launches new reference tool MONTREAL — Air Transat is back in sunny Puerto Plata following months of forced suspension due to COVID-19.

The airline operated its first flight on Oct. 14 from Montreal to Puerto Plata’s Gregorio-Luperón International Airport. At the height of the season, three direct flights per week will be offered between the two cities.

Elsewhere in the Dominican Republic, Punta Cana is currently being served from Montreal with three direct flights per week, and from Toronto with two direct flights per week.

Over the next few months, Air Transat will be ramping up its offerings to the Dominican Republic, including:

• From Montreal: La Romana, Puerto Plata, Punta Cana, Samana • From Quebec City: Puerto Plata, Punta Cana • From Ottawa: Punta Cana • From Toronto: Puerto Plata, Punta Cana, Samana • From Halifax: Punta Cana • From Hamilton: Punta Cana • From Moncton: Punta Cana In other news, Air Transat has unveiled a brand new reference tool for its Practical Guide specifically designed for planning trips abroad.

The tool gives travellers instant access to the most up-to-date information about travel requirements for destinations in Canada, the United States, Mexico, the Caribbean and Europe, complementing what’s already available on governments’ and aviation authorities’ websites. Travellers will find such information as screening tests, mandatory documentation, vaccination passports and quarantine requirements.

According to Air Transat, while the easing of some travel restrictions and vaccination rates have made it possible to start planning vacations again, health and safety measures as well as entry requirements continue to vary from country to country.

For more information, travel agents and their clients can check out the Entry Requirements by Destination section of the Practical Guide on airtransat.com.

VISIT FLORIDA’s Florida Guide launches for travel professionals

Dublin, Ireland 24 | TRAVELWEEK | October 21, 2021

TORONTO — The winter forecast looks sunny indeed with the new Florida Guide for travel professionals, out now.

Launched in collaboration with Travelweek and available in both English and French in digital format, VISIT FLORIDA’s Florida Guide features 24 high-impact pages designed specifically with travel advisors in mind. A total of 17 worldclass destinations across the state are featured, with details like ‘Popular Activities’ and ‘Top 3 reasons to visit’ highlighted for each. Also included are helpful resources, contact information and use-

NEWS

TICO Board approves $125,321 in Comp Fund claims MISSISSAUGA — TICO’s board of directors has approved 45 claims totalling $125,321.39 to assist 97 consumers who did not receive the travel services for which they had paid.

Here’s the list of approved claims: • Albarkah Travel and Tours Inc.: 32 claims to assist 77 consumers, totalling $105,101.99 • Fly Jamaica Airways: 2 claims to assist 4 consumers, totalling $1,924.99 • Jet Airways: 11 claims to assist 16 consumers, totalling $18,294.41 The following claims, totalling $16,548.02, were denied: • Tucan Travel Inc.: 2 claims for 3 consumers totalling $6,592.30 as the travel services were purchased from a non-registrant • Albarkah Travel and Tours Inc.: 2 claims for 3 consumers, totalling $ 3,823 as the claims were received beyond the filing deadline; and 1 claim for 4 consumers totalling $4,456 as the services were available to have been received • Fly Jamaica Airways: 1 claim for 2 consumers totalling $1,676.72, as the services were available to have been received

Germany celebrates new additions to UNESCO World Heritage Sites list Darmstadt: Russian chapel St. Mary Magdalene

Credit: ©GNTB/Francesco Carovillano

ful weblinks where travel advisors can go to for more information about each destination, agent training and more.

Perfectly timed ahead of the United States’ reopening to international visitors next month, and the reopening of the U.S. land border on Nov. 8, the online tool will prove to be a valuable resource for Canadian travel advisors.

“While other destinations are just now re-entering the market, Florida has been fully open and welcoming visitors since last spring,” says Dana Young, President and CEO of VISIT FLORIDA. “The leadership of our Governor and strategic marketing efforts of our team at VISIT FLORIDA have been crucial for these gains, and have positioned us as role models for the entire travel industry.

“With the return of our Canadian friends and other international visitors, we’ll be able to bring it back better than ever.”

To read the Florida Guide go to travelweek.ca/digital-editions.

TORONTO — If there was any doubt that Germany is one of Europe’s top cultural destinations, just ask the UNESCO World Heritage Committee, which has recognized even more of the country’s landmarks and attractions in 2021.

“With this year’s new additions, 51 natural and cultural heritage sites in Germany now bear the UNESCO World Heritage seal of quality,” said Petra Hedorfer, CEO of the Board of Directors of the German National Tourist Board (GNTB). “UNESCO World Heritage Sites are an important facet in the brand essence of Germany as a travel destination.”

Included in this year’s list is the Mathildenhöhe artist colony in Darmstadt, now a UNESCO World Heritage Site. Founded in 1899 by the Grand Duke Ernst Ludwig, it was considered an important center of modern art and architecture up until the beginning of World War I. The colony’s buildings were created by artist members and were expanded in the early 1900s during international exhibitions. Today the property comprises 23 elements, including the Wedding Tower and the Exhibition Hall, both built in 1908.

Europe’s health resorts, which reached their pinnacle between 1700 and the 1930s, are also being recognized by UNESCO. A total of 11 European locations in seven countries have been listed as ‘Important spa towns in Europe,” of which Germany has contributed three: Baden-Baden, Bad Ems and Bad Kissingen. In total, Germany has more than 350 spa and medicinal baths. In 2019, the country recorded 8.4 million international overnight stays at its health resorts.

In addition, the ShUM cities of Mainz, Worms and Speyer, considered to be the cradle of Europe’s Jewish community, have been added to the World Heritage Sites list. ShUM is an acronym comprising the first letters of each city’s Hebrew names.

ShUM sites that have been recognized by UNESCO include the Speyer Jewish Court, the Worms synagogue district, and the old Jewish cemeteries in Worms and Mainz. The history of these places reflects Jewish life over the centuries, from persecution and genocide to present day faith and traditions.

This year also saw the addition of the Lower Germanic Limes to the UNESCO World Heritage List as part of the set of ‘Frontiers of the Roman Empire’ World Heritage Sites. The 249-mile-long river border separated the Roman province of Lower Germania from free Germania for about 450 years, starting around 15 BCE. Today, a large part of the remains still offers a fascinating glimpse into Roman military power and architecture.

Finally, the western segment of the Danube-Limes, which runs approximately 373 miles from Bad Gögging in Babaria through Austria to Slovakia, have been added to the World Heritage Sites list. Contrary to popular belief, the Limes was not an insurmountable wall but rather a network of military fortifications and civil buildings. Parts of the earlier facilities are still visible today and are accessible to tourists, including the ‘Porta Praetoria’ in Regensburg.

For more information on travel to Germany go to www.germany.travel.

October 21, 2021 | TRAVELWEEK | 25

NEWS

Become a destination wedding expert with the Jamaica Travel Specialist program

Rock House

TORONTO — If travel agents want to learn how to help clients plan a destination wedding in Jamaica, the Jamaica Travel Specialist Weddings and Honeymoons Course will provide them with an immersive overview of the country’s romance offerings. By registering for this free online training program, they will gain in-depth knowledge of Jamaica’s incredible wedding and event venues, unique honeymoon activities and all the necessary paperwork that couples will need to complete to legally tie the knot in the destination.

The JTS Weddings and Honeymoons Course introduces agents to Jamaica’s distinct resort areas and highlights some of the island’s most iconic wedding venues. The course also guides participants through practical needto-know wedding planning information such as applying for a marriage licence, working with local vendors and finding an on-island officiant.

JTS graduates are also eligible for numerous booking rewards, VIP perks and exclusive offers: Booking rewards and cash prizes The more agents book, the more they earn with the JTS One Love Rewards program: • Travel agents earn points with each booking that can be redeemed for exclusive products and services at the One Love Rewards online store.

Points are calculated based on the number of clients, length of stay and value of the package.

• Cash rewards of $300/$200/$100 are presented to the top three Canadian JTS travel agents with the most bookings each month.

One Love Affair Each December, the top 50 book-

26 | TRAVELWEEK | October 21, 2021

ing agents from the JTS program are rewarded with an all-expense paid trip to Jamaica to attend the annual One Love Affair awards ceremony and celebration weekend.

VIP Airport Services Eligible JTS agents and their bride and groom clients arrive in style when visiting Jamaica with special Meet and Greet airport courtesies that allow you to breeze quickly and efficiently through immigration and customs on arrival at Montego Bay airport. Eligible JTS agents and their bride and groom clients also receive a 50% discount for Club Mobay, which offers fast-track through security and access to the VIP airport departure lounge featuring complimentary WiFi, snacks and an open bar.

Independent site inspections Agents can mix a little business with pleasure in Jamaica by using the opportunity to conduct independent site inspections at the island’s many hotel and resort properties. The Jamaica Tourist Board can arrange private itineraries exclusively for JTS agents with pick-up and drop-off services provided within the same resort area.

Training webinars JTS graduates have access to an extensive library of One Love Training Webinars that can be viewed on-demand at their convenience. Agents can continue their Jamaica education with these pre-recorded destination training videos covering the island’s unique resort areas, accommodations, off-site attractions, the Jamaica CARES health and safety protocols and more.

Visit www.oneloverewards.com to learn more.

New global route updates announced

by Air Canada MONTREAL — Air Canada continues to rebuild its global network with new routes and expanded capacity to key destinations around the world.

Starting Oct. 31, the airline will launch a new year-round, nonstop route between Montreal and Delhi, three flights per week. With the new route, Air Canada becomes the only carrier to offer direct service to Delhi out of Montreal.

In addition, on Oct. 15 Air Canada increased frequency to Delhi from Toronto to 10 flights per week. The airline already offers daily flights from Vancouver. Its service to Mumbai will resume when conditions permit.

All flights will be operated by Air Canada’s most modern aircraft, the 298-seat Boeing 787-9 Dreamliner featuring three cabins: Air Canada Signature Class, Premium Economy and Economy.

In South America, service to São Paulo, Brazil will resume from Montreal on Dec. 8 with four flights per week on a year-round basis. Service from Toronto to Brazil’s financial centre will increase to daily flights starting Dec. 6. São Paulo will be served by Air Canada’s flagship Boeing 787 Dreamliner.

Service from Montreal to Bogotá, Colombia is set to resume on Dec. 2 with three weekly flights, while flights from Toronto to Bogotá will increase to four per week as of Nov. 7, all operated on an Airbus A330-300.

Air Canada also has plans to serve Buenos Aires, Argentina with flights offered to either Toronto or Montreal via São Paulo. The flights to Argentina, which has announced plans to reopen to international tourists starting Nov. 1, are still pending government approval.

In addition, service between Toronto and Santiago, Chile is set to resume in January 2022 with three weekly flights.

Air Canada’s summer 2022 global portfolio will include both established year-round services and key summer seasonal destinations including Barcelona, Venice, Nice, Manchester, Edinburgh and Reykjavik. Seasonal services to Athens, Rome and Lisbon resumed in 2021 and will return next spring, alongside Air Canada’s recently launched service to Cairo.

NEWS Year-round destinations include: Amsterdam (December 2021); Brussels; Casablanca; Copenhagen (May 2022); Doha; Dubai; Dublin; Frankfurt; Geneva; London; Lyon (December 2021); Madrid (April 2022); Milan (May 2022); Munich; Delhi; Paris; Tel Aviv; Vienna; and Zurich.

Summer seasonal routes for summer 2022 include: Athens (April 2022); Barcelona (March 2022); Cairo (May 2022); Edinburgh (June 2022); Lisbon (March 2022); Manchester (June 2022); Nice (May 2022); Reykjavik (June 2022); Rome (March 2022); and Venice (April 2022).

Insight Vacations launches new 20222023 Worldwide collection TORONTO — Insight Vacations has launched its new 2022-2023 Worldwide collection featuring 133 itineraries and over 100 unique ‘Insight Experiences’ in Europe, Northern Africa, the Americas and Asia.

The full collection includes three brand new itineraries as well as MAKE TRAVEL MATTER Experiences that are now featured on every tour worldwide.

“Every moment of our premium guided tours is seamlessly planned, taking the complexity out of travel and giving clients peace of mind to enjoy a magical experience from start to finish,” said Ulla Hefel Böhler, CEO of Insight Vacations. “As well as seeing the great sights, guests create deep

Bran Castle, Romania

connections with themselves, family and friends, fellow humans and their destination, through our Insight Experiences and MAKE TRAVEL MATTER Experiences.”

Here is an overview of the collection: • Country Roads of Andalucia (NEW): This nine-day itinerary takes guests through Southern Spain and includes a MAKE TRAVEL MATTER Experience at the Cristina Heeren Foundation, which aims to promote the teaching and conservation of flamenco.

• Country Roads of Wales, Devon & Cornwall (NEW): On this 13-day guided tour, guests will enjoy an Insight Experience in the historic Hampshire village of Selborne and meet Robert Goldsmith, the master ceramicist behind the world-famous Selborne Pottery.

• Hawaii with Oahu, Maui & the Big Island (NEW): This seven-day guided vacation includes a MAKE TRAVEL MATTER Experience in the Hawaiian Legacy Forest in Oahu, during which guests will join an eco-tour with a local expert to plant a native Milo tree.

• MAKE TRAVEL MATTER Experience in Wonder Grottole, Italy (NEW): On the popular 11-day ‘Best of Italy’ premium guided tour, guests can become a participant of change as they help bring an abandoned rural village back to life.

• Insight Experience at Bran Castle, Romania (NEW): On the in-depth 18day ‘Treasures of the Balkans’ itinerary, guests will learn about the story of Count Dracula during a private after-hours visit of Bran Castle, fol-

lowed by a delicious regional dinner.

• Insight Experience at Wadi Rum, Jordan (NEW): During the seven-day Jordan Experience tour, guests will join an astronomer in Wadi Rum for a private stargazing session.

Carnival Cruise Line has more ship restarts for January and February MIAMI — It’s full steam ahead for Carnival Cruise Line, which has announced even more ship restarts since resuming operations in July.

With 17 ships already scheduled to be operating by year’s end, the cruise line has confirmed additional restarts for January and February. Carnival Sunshine will resume operations from Charleston on Jan. 13, while Carnival Liberty will restart from Port Canaveral on Feb. 11.

With these two new additions, Carnival’s U.S.-based operations will cover the following homeports and ships by February, and represents 90% of Carnival’s U.S.-based capacity: • Galveston: Carnival Breeze, Carnival Dream and Carnival Vista • Miami: Carnival Freedom, Carnival Horizon, Carnival Sunrise and Carnival Conquest • Port Canaveral: Mardi Gras, Carnival Elation, Carnival Magic and Carnival Liberty (effective Feb. 11) • New Orleans: Carnival Glory and Carnival Valor • Long Beach: Carnival Panorama, Carnival Radiance and Carnival Miracle • Baltimore: Carnival Legend • Tampa: Carnival Pride • Charleston: Carnival Sunshine (effective Jan. 13) As it relates to ships operating in January and February, Carnival will continue to operate vaccinated cruises under its current protocols.

Cruises on Carnival’s three remaining U.S.-based ships – Carnival Ecstasy from Jacksonville, Carnival Paradise from Tampa, and Carnival Sensation from Mobile – have been cancelled through February. In addition, Carnival Splendor from Sydney, Australia is cancelled through Feb. 7, and Carnival Spirit from Brisbane, Australia is cancelled through Feb. 20.

October 21, 2021 | TRAVELWEEK | 27

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G Adventures expands ‘United States of Adventure’ collection TORONTO — With the United States set to welcome back international travellers in November, G Adventures has unveiled its newly expanded ‘United States of Adventure’ collection globally.

The additional 13 newly-developed tours double the size of the collection, which initially launched in February 2021 for domestic travellers. Now, it offers 28 trip options to national and Navajo Nation parks in the United States.

The new small-group tours depart from spring 2022 and are a mix of Classic and 18-to-Thirtysomethings travel styles. They include important Indigenous-led experiences such as in Monument Valley where a local guide will share their background and connection to the land, as well as a stop at the Native Grill food truck in Navajo Nation, a community tourism project developed in partnership with Planeterra that supports the local Indigenous community.

The trips also include access to such highlights as Antelope Canyon as well as meals on all camping trips. Classic trips offer the benefit of seeing several parks in one go, with some time spent in cities and comfortable hotels, while 18-to-Thirtysomethings trips stay at camp sites and basic motels.

Grand Canyon

Examples of the new ‘United States of Adventure’ collection include: • Best of Utah and Arizona National Parks: This seven-day Classic trip, priced from $2,899 per person, starts and ends in Las Vegas and includes highlights like hiking through Bryce Canyon’s hoodoos, the Navajo Sandstone giants of Zion, Grand Canyon, a Navajo-guided jeep tour in Monument Valley and a visit to the Native Grill.

• Best of California: Starting in Las Vegas and ending in Los Angeles, this nine-day Classic tour is priced from $3,199 and includes a hike in Death Valley, Sequoia National Park, Yosemite National Park and a road trip down Highway 1 from San Francisco

Winners announced for St. Vincent and the Grenadines Roadshow giveaway Two lucky travel advisors have each one a trip for two to paradise after attending the St. Vincent and the Grenadines’ virtual 2021 Roadshow on Oct. 6. Dana McGregor from North South Travel in Vancouver was randomly selected as the winner of the grand prize, a seven-night trip for two plus flights on Air Canada and accommodations in St. Vincent and three of the Grenadines Islands. The second trip prize – a surprise addition courtesy of Petit St. Vincent Resort – went to Susan Henry from Custom Vacations in St. Catharines. The prize includes flights from Canada and four nights’ accommodation at the property, which sits on its own private island.

28 | TRAVELWEEK | October 21, 2021

to Los Angeles with stops in Monterey and Santa Maria.

• USA Road Trip – Joshua Tree and the Southwest Parks: This eight-day 18-to-Thirtysomethings trip, priced from $2,249 per person, includes hiking through four national parks, the Grand Canyon, a road trip along Route 66, and camping at Lake Powell with accommodations at basic motels, camping and glamping (upgraded canvas tents).

For more go to gadventures.com/ united-states-adventures.

Condor joins forces with Discover the World to help grow travel agency sales TORONTO — Condor has joined forces with Discover the World to help grow travel agency sales in Canada and the U.S. Discover will bring sales and marketing expertise, and extensive relationships developed over two decades in the USA & Canada, to the service of Condor to better maximize opportunities outside of the scope of Condor’s Europe-based international sales team, says Ian Murray, Discover the World’s CEO. Murray adds that Discover’s strategy will include expanding sales by exploiting the potential of the “long tail” in USA & Canada.

“We are really excited to work with Condor to expand their reach and con-

NEWS nect more of the trade in North America to Condor’s network in the USA & Canada,” said Murray.

Condor’s current 2021 flight schedule connects Seattle and New York-JFK to Frankfurt with well-timed connections to Europe and more than 80 destinations around the world.

As the schedule returns to normalcy in 2022, Condor flights are planned from Fairbanks, Anchorage, Whitehorse, Calgary, Vancouver, Seattle, Portland, Minneapolis, Las Vegas, Phoenix, Toronto, Baltimore, Halifax, to Frankfurt with connections throughout Germany, Europe, Africa and the Caribbean.

Condor’s workhorse for long-haul flights is the B767-300ER. Agents will find competitive pricing via the GDS, and for even better availability and pricing for their clients, agents can sign up for Condor’s Agent Extranet via Discover the World’s sales team.

“Discover Canada is excited to be working with Condor Airlines as they introduce their 2022 flight schedule with flights to Frankfurt and beyond, from Vancouver, Whitehorse, Calgary, Toronto and Halifax. Flight schedules vary by gateway and seasonal May through

October. Canadians are looking forward to making travel plans for the future and Condor Airlines offers excellent service at a great price,” says Jane Clementino, Director of Discover Canada.

Air New Zealand, Qantas will require proof of COVID vaccination TORONTO — As Australia and New Zealand move closer to reopening, the flag carriers for both countries have announced new ‘no jab, no fly’ policies for passengers.

Starting Feb. 1, 2022, Air New Zealand will require customers travelling anywhere on its international network to be fully vaccinated against COVID-19. The new requirement will apply to all passengers aged 18 and older, arriving or departing New Zealand on an Air New Zealand aircraft. Customers who are not vaccinated will be required to present proof that vaccination was not a viable

option for them for medical reasons.

“We’re getting ready to reconnect with the world and letting customers know what they need to do to be ready to take off when we can,” said Air New Zealand CEO Greg Foran. “Being vaccinated against COVID-19 is the new reality of international travel – many of the destinations Kiwis want to visit are already closed to unvaccinated visitors. The quicker we get vaccinated, the sooner we can fly Kiwis to places like New York, Vancouver and Narita.”

Air New Zealand is also continuing to work on rolling out the IATA Travel Pass app.

Meanwhile Qantas announced last month that it would require proof of COVID-19 vaccination for all passengers flying on international routes.

The airline is aiming to begin resuming overseas flights by the end of the year.

Qantas CEO Alan Joyce has long been a proponent of mandatory COVID-19 vaccinations for passengers. Back in November 2020 Joyce said that once vaccines became widely available, his carrier would likely require passengers to provide proof of vaccination before they can travel abroad or land in Australia.

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japanspecialist.ca October 21, 2021 | TRAVELWEEK | 29

NEWS

Sandals and Beaches have Canadianexclusive savings for October TORONTO — Sandals Resorts and Beaches Resorts are offering exclusive savings for Canadians throughout the month of October.

For a limited time, Canadians have a choice of three ways to save, depending on the destination and travel dates, on their next Sandals or Beaches vacation booked in any room category before Oct. 31, 2021. They are as follows: • Save $300 per room on all Sandals or Beaches bookings (excluding Sandals Grenada and Beaches Turks & Caicos), for travel through 2021 and 2022 • Save $500 per room booked at Sandals Grenada or Beaches Turks & Caicos, for travel through 2021 and 2022 • Instant savings for fall 2022 travel: Save $400 per room booked at all Sandals Resorts for travel between Aug. 1-Sept. 30, 2022 or save $600 per room booked at all Beaches Resorts for travel Sept. 1-30, 2022 “We know that Canadians have missed their Caribbean vacations, and more specifically their Sandals and Beaches vacations, for close to two years,” says Maureen Barnes-Smith, Vice President Sales & Marketing Canada, Unique Vacations Canada Inc. affiliate of the worldwide representatives of Sandals Resorts and Beaches Resorts. “These new instant savings offers were created especially for our Canadian guests so they can book and save now, but travel later.”

Barnes-Smith is reminding travellers and travel agents about Sandals Va-

Sandals Grenada

30 | TRAVELWEEK | October 21, 2021

Sandals’ Adam Stewart joins WTTC’s Executive Committee Adam Stewart, Sandals Resorts’ Executive Chairman, has been formally invited to join the Executive Committee of the World Travel & Tourism Council (WTTC). Representing the global Travel & Tourism private sector, the WTTC currently has members that include 200 CEOs, Chairs and Presidents of the world’s leading Travel & Tourism companies around the world. The esteemed organization has played an essential role throughout the global pandemic in advocating for the safe resumption of global travel, and has been raising awareness of the impact governments and the public have on the sector for more than 30 years.

Said Stewart: “I am honoured to join the Executive Committee of an organization I have so respected since the start of my career. This leadership team is passionately focused on the efforts of the travel and tourism sector and I am eager to contribute. Together, we will continue to promote an industry that is more sustainable and inclusive than it was yesterday, reminding our neighbouring industries and international governments that travel is an essential necessity to life.” cation Assurance program, which includes a guaranteed free replacement vacation – including airfare – for guests whose travel plans have been impacted by COVID-19-related interruptions.

“And combined with three ways to save, there’s no reason to delay booking that next dream trip to Sandals Resorts and Beaches Resorts,” she added.

The instant savings are redeemable through Canadian tour operators including Air Canada Vacations, WestJet Vacations and TravelBrands, and are based on the tour operators’ product lineups.

For more information call 1-800-5458283.

Porter resumes flights to all of its year-round destinations TORONTO — Porter Airlines has officially returned to all 18 of its yearround destinations, with the addition of Fredericton, Saint John, N.B., Sault Ste. Marie, Sudbury, Timmins and Windsor.

Porter flights initially restarted on Sept. 8, after suspending service due to the pandemic. Destinations were progressively added over the past month.

The initial flight schedule, including flight frequency, can be found at flyporter.com.

“It’s a significant milestone in our recovery, as we return to all of our year-round markets,” said Michael Deluce, President and CEO, Porter Airlines. “We’re looking forward to seeing more of our passengers in these destinations. Over 1,000 Porter team members are now at work supporting these efforts, as we focus on recalling our complete workforce and adding more flights in the coming months.”

Porter has strengthened its existing standards with a focus on high levels of sanitization in order to protect the

NEWS health of its passengers and team members. More information about the Healthy Flights program can be found on Porter’s website.

Passengers have the option to book a flight with the Full Refund Option for $40 plus taxes. The Refund Option entitles customers to receive a refund, including base fare, taxes and fees, for their booking upon advance cancellation of their flight for any reason.

Avalon Waterways' Avalon Poetry II

It’s your time Canada: Avalon Waterways wants to rekindle your love for travel

By Waheeda Harris ONBOARD AVALON POETRY II — Travel advisors are in a good position to help fully vaccinated Canadian travellers feel confident making travel plans, says Steve Born, VP Marketing for Group Voyagers, which markets the Globus family of brands. That includes cruises with Avalon Waterways.

Earlier this month Born had sailed onboard the Avalon Poetry II with media - including Travelweek - as well as regular passengers on the Rhone River in France, for an ‘Active & Discovery’ cruise. The ship departed from Lyon

and sailed its way along the Rhone to Port-Saint-Louis, near Marseille.

Born spoke to Travelweek about the river cruise company’s return to sailing.

“There are many benefits to river cruising; the appeal has always been there,” explained Born. “I’m optimistic for advisors – if they can hang in there, they’ll be rewarded by their clients for their expertise,” With its latest promotion ‘Now is Our Time,’ Avalon Waterways is hoping to lure travellers from the Great White North with the tagline: ‘The World Misses Canadians. Rekindle Your Love For Travel.’

ACITA’s Coates honoured with Gerald Heifetz Trailblazer Advocacy Award Judith Coates, co-founder of the Association of Canadian Independent Travel Advisors, was honoured with the Gerald Heifetz Trailblazer Advocacy Award at the ACTA 2021 Canadian Travel Industry Summit.

The award, named for Gerald Heifetz who was instrumental in the foundation of ACTA and CITC, recognizes travel agents and travel agency leaders who have made “a significant and positive impact through advocacy on behalf of Canadian travel agents and travel agencies.” Together with ACITA’s co-founders, Nancy Wilson and Brenda Slater, Coates has worked tirelessly over the past 15 months to bring the plight of independent travel advisors, and the retail travel sector overall, to the attention of federal MPs. In addition to her work with ACITA, Coates also has a new role on the TICO Consumer-Industry Advisory Committee.

“For us it wasn’t a matter of consumer demand, it was a matter of access. We had plans in place since March 2021 to prepare for the day,” says Born.

He and his colleagues first looked at which countries were open to vaccinated Americans and started promoting the ‘spirit of travel’ in May 2021.

“For Canada, we chose to start our ‘Now is Our Time’ promotion now when we see a confidence growing in the Canadian market,” said Born.

Avalon Waterways resumed sailings on July 27, 2021 in Europe and is currently offering two-thirds of its itineraries. The river cruise line plans to offer all tours for 2022.

A new storyteller series featuring authors and musicians launches this month, the first edition kicking off with celebrated Outlander author Diana Gabaldon.

Experiencing the ‘Suite Life’, with its two full decks of panoramic suites, 91 guests (capacity is 128 guests) have embraced the new normal of travel on this current sailing. All passengers are fully vaccinated, have proof of vaccination and completed all pre-entry forms for France. A PCR test done within 72 hours of the return to Canada is included.

Check Travelweek’s Facebook page for updates including crew profiles and excursion news from the Active & Discovery sailing on the Rhone on the Avalon Poetry II. October 21, 2021 | TRAVELWEEK | 31

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Flair announces nonstop service from Toronto to Palm Springs EDMONTON — Starting Dec. 15, Flair Airlines will become the only airline to offer nonstop service between Toronto and Palm Springs this holiday season.

The ultra-low-cost carrier will offer nonstop flights twice a week, on Tuesdays and Saturdays, between Toronto Pearson (YYZ) and Palm Springs International Airport (PSP). Its signature low fares are now available for purchase.

The route will coincide with previously announced transborder service to Palm Springs from Vancouver and Edmonton, which also begins this fall.

With the addition of this new route, Flair now offers nonstop service to five U.S. destinations from Toronto: Orlando, Fort Lauderdale, Las Vegas, Phoenix-Mesa, and now Palm Springs.

“Our low fares and nonstop routes are changing the travel game for Canadians. We cannot wait to bring more travellers to these popular destinations,” says Stephen Jones, President and CEO, Flair Airlines. “Travellers can explore the local festivals, sporting events, outdoor activities or relax poolside. Palm Springs is an excellent destination for Canadians to choose for an affordable winter escape.”

Last month, Flair announced that it has extended its flight schedule through summer 2022, increasing service in core markets in Canada and the U.S. with prices starting at $29, one-way.

Adventure Canada

Adventure Canada to require full vaccination for all guests and crew TORONTO — Small-ship expedition cruise company Adventure Canada has mandated full vaccination against COVID-19 for all passengers, team members and crew.

The policy applies to travel aboard its Ocean Endeavour voyages, including those in the Arctic, Atlantic Canada and Europe. The news comes ahead of the Nov. 1 reopening of Canada’s borders to ship-based tourism.

Passengers who currently have a booking with Adventure Canada and do not obtain a COVID-19 vaccination are eligible for a full refund.

Adventure Canada has not operated expeditions since the close of its 2019

Rod Hanna joins Red Label Vacations Inc. H.I.S.-Red Label Vacations Inc. has appointed Rod Hanna as its new Director of Branding, Independent Program and Related Projects, effective immediately. Having previously been the Director of Sales for Canada & Latin America at the Saint Lucia Tourism Authority (SLTA), Hanna brings with him over 15 years of leadership experience and a firm understanding of the Canadian travel industry. His previous experience also includes SLTA’s National Trade Sales Manager for Canada as well as various roles within the Sunwing Travel Group and Selloffvacations.com. Hanna’s new role will involve fostering customer-centric service and providing a framework that allows independent travel consultants to grow and succeed.

32 | TRAVELWEEK | October 21, 2021

season. According to CEO Cedar Swan, the company is committed to resuming operations with safety at top of mind, and in full collaboration with government, medical and regional authorities, as well as community partners.

“We are very excited to be welcoming guests back, to share and discover new places and cultures aboard our exciting new expeditions,” says Swan. “We’re looking forward to once again being able to offer regenerative travel experiences that advocate and strengthen nature and culture, and are essential to move forward into recovery and beyond.”

Expeditions with Adventure Canada are available to book now, with departures scheduled as early as March 2022 and leading into 2023. For more information go to https://www. adventurecanada.com/trips.

Latin America’s on sale with TruTravels TORONTO — TruTravels is offering up to 50% off social adventures in Latin America, with savings available on tours in Colombia, Costa Rica and Mexico for 2021 travel.

The deal applies to travel this November and December, for bookings made by Dec. 4, 2021.

TruTravels expanded into Latin America in 2019 after success with its tours in Asia.

“The desire for people to have unique experiences in adventurous destinations means there’s no better time to relaunch back into Latin America, with discounts of up to 50 per cent to help agents secure bookings for younger travellers hoping to

NEWS get some winter sun this year,” says Mark Pope, co-founder of TruTravels.

“The inclusivity of our tours means a stress-free, seamless experience from start to finish, and with all transport, accommodation and activities included there’s no easier way to see the best a country has to offer. As travel trends have changed over the course of the pandemic, the security, ease and social elements of a group tour are in hot demand,” he added.

Trips available to travel on this year at up to 50% off include the 10-day Costa Rica Adventure (priced from $1,080 per person, down from $2,080); the 12-day Colombia Uncovered (now $1,383 per person, down from $2,765); and the 11-day Mexico Yucatan Experience (now $1,509 per person, down from $2,510).

G Adventures acquired TruTravels in December 2018.

Agents looking for more information on TruTravels product, training and collateral can contact agents@tru travels.com or see trutravels.com.

Singapore Airlines adds Vancouver to network of quarantine-free countries

Singapore Airlines will operate VTL services from Vancouver, Los Angeles, New York, San Francisco, Seattle, Amsterdam, Barcelona, Copenhagen, London, Milan, Paris and Rome starting Oct. 19, 2021.

Passengers travelling on the VTL flights can also enjoy transfers via Singapore Changi Airport to 59 destinations within the SIA Group network.

All passengers must ensure that they are eligible for Singapore’s VTL arrangements before their flights.

Earn cash with Collette when booking Oberammergau TORONTO — Travel agents can earn bonus cash when booking Oberammergau with Collette.

As part of the special incentive, agents who make five new bookings with a minimum of one Oberammergau booking for 2022 travel (double or single) will receive $500. This amount increases to $1,500 for two Oberammergau bookings and five domestic bookings. Agents who book 10 Oberammergau bookings can receive $1,500.

In addition to the incentive, clients will save up to $1,500 per couple off the land cost of the tour on new bookings made between Oct. 12 and Nov. 8, 2021, for travel May 1, 2022 to Sept. 30, 2022.

All bookings throughout the sale will continue to earn advanced commission.

The 42nd Oberammergau Passion Play, originally scheduled for May 2020, was postponed due to the global pandemic and rescheduled to take place from May 14 to Oct. 2, 2022. The once-in-a-decade event, which has taken place in the Bavarian Alps in Germany since 1633, portrays the suffering, death and resurrection of Christ.

For itineraries and more details go to www.gocollette/passionplay.

Credit Collette

NEW YORK — Singapore Airlines Group (SIA) has expanded its quarantine-free Vaccinated Travel Lane network to 17 cities, which now include Vancouver.

The news comes on the heels of Singapore widening its VTL arrangements to include Canada, Denmark, France, Italy, the Netherlands, South Korea, Spain, the United Kingdom and the U.S. These are in addition to the existing VTL arrangements with Brunei and Germany, which began in September 2021.

Singapore Airlines will operate VTL services from Vancouver, Los Angeles, New York, San Francisco, Seattle, Amsterdam, Barcelona, Copenhagen, London, Milan, Paris and Rome starting Oct. 19, 2021. The airline’s VIT services from Seoul will begin on Nov. 16, 2021.

Currently, SIA operates VTL services from Bandar Seri Begawan, Frankfurt and Munich.

Scoot, SIA’s sister airline, will operate VTL flights from Berlin from Oct. 20, 2021.

Multi-city itineraries within VTL countries are permitted if passengers meet the 14-day travel history requirement, which includes transit countries. For example, a traveller can fly from Singapore to Paris, and then Paris to Amsterdam and will be eligible for the VTL flight from Amsterdam to Singapore. However, a passenger who flies from Singapore to Los Angeles via Tokyo will not be elible for SIA’s nonstop VTL flight from Los Angeles if the stay in Los Angeles is less than 14 days.

Passion Play Theatre, Oberammergau October 21, 2021 | TRAVELWEEK | 33

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Mystique Casa Perla

by Royalton to open doors on Nov. 15 VARADERO, CUBA — Blue Diamond Resorts is counting down the days until the Nov. 15 opening of Mystique Casa Perla by Royalton, the newest addition to the Mystique by Royalton brand.

Located on a stretch of white sand beach near downtown Varadero, Cuba, the adults-only property for ages 16 and older features 10 spacious luxury rooms housed in one building, each offering contemporary Cuban décor, a secluded location and breathtaking views of the Caribbean Sea and surrounding gardens.

To maximize in-room comfort, double and king beds, air conditioning, in-room safe, USB ports and a fully stocked minibar (upon request) are available. Travellers can spend their time enjoying the private beach, sauna and fitness facilities, and access bespoke luxuries like personalized butler service, Balinese pool beds and more. And while culinary service is served by the pool and lounge area on the beach, Fresco Artful Cuisine Restaurant offers a unique dining experience, allowing guests to be involved in the culinary creation on an open-air terrace.

With the opening of Mystique Casa Perla, Blue Diamond Resorts’ portfolio now includes 45 contemporary boutique resorts in 10 countries across the Caribbean.

All Blue Diamond Resorts properties offer Safety-Assured Vacations, which include health and safety protocols to safeguard their well-being. For more information go to www.mystique resorts.com.

Mystique Casa Perla by Royalton

34 | TRAVELWEEK | October 21, 2021

Air Canada Rouge has new seasonal flights to Santo Domingo, D.R. MONTREAL — Air Canada is launching new seasonal service between Toronto and Santo Domingo in the D.R. as the airline continues rebuilding its North American network.

The flights will operate twice weekly starting Dec. 16 onboard Air Canada Rouge A321s and A319s with Premium Rouge and Economy services.

“As travel restrictions ease, we are committed to rebuilding our international network to connect the world to Canada, reunite people with families, friends, and business colleagues.”

“As travel restrictions ease, we are committed to rebuilding our international network to connect the world to Canada, reunite people with families, friends, and business colleagues,” said Mark Galardo, Senior Vice President, Network Planning and Revenue Management at Air Canada.

“Our Santo Domingo flights connect to and from our flights across Canada at our Toronto global hub to offer easy and convenient access to Dominican Republic’s capital city, a destination that is steeped in rich

culture, history including location of a UNESCO World Heritage Site in addition to being the country’s commercial and financial centre. With our industry-leading CleanCare+ biosafety protocols, Air Canada has health and safety as its top priority. We look forward to welcoming our customers onboard,” he added.

Flight AC1722 departs Toronto at 9:05 a.m. on Tuesdays and Thursdays, arriving in Santo Domingo at 2:25 p.m.

On the return, flight AC1723 departs Santo Domingo at 3:40 p.m. on Tuesdays and Thursdays, arriving back in Toronto at 7:15 p.m.

Air Canada’s Travel Ready Hub has all the information on the latest government entry requirements for destinations worldwide, including the D.R.

Scenic’s Wonder Savings include free and reduced airfare, early payment discounts & more VANCOUVER — Scenic’s annual ‘Wonder Savings Event’ is back, featuring ‘wonderful’ offers on both its river and ocean sailings.

On the rivers, Scenic is offering: • Free or Reduced Airfare on select European and Southeast Asia river sailings • Early Payment Discount of 10% off the cruise fare when paid in full by December 15, 2021 • Wonder Savings: Save $350 per couple on all river cruise bookings • Complimentary Deposit Protection Plan (a value of $125 per person) On the oceans, Scenic is offering: • Free Business Class Airfare on select January to March 2022 Antarctica sailings • 2 for 1 Business Class Airfare on select 2022 US & Canada Coastline, Central America and South America sailings • Early Payment Discount of up 20% off the cruise fare when paid in full by December 15, 2021 These offers are available on new bookings made by Dec. 15, 2021.

For information on Scenic’s safety protocols and booking policies go to www.scenic.ca.

NEWS

TTAND joining TL Network effective Nov. 1 TORONTO — Effective Nov. 1, 2021 The Travel Agent Next Door (TTAND) will be joining the TL Network (TLN).

Previously TTAND was part of Ensemble.

Says Flemming Friisdahl, Founder & CEO, TTAND: “We spent numerous months researching the consortium to see if TLN would be the right fit for the Canadian host agency. The main program incentives which ultimately felt right for TTAND to make the move were the exclusive Cruise Program, the extensive Hotel Program and the valuable marketing materials.”

The TTAND executive team hosted an exclusive presentation for its 900+ partner agents detailing the program’s features and benefits in detail. A vote was held afterwards and over 98% voted in favour of joining the TL Network.

"Partnering with TTAND allows us to continue to provide leading Marketing, Technology and support for our Canadian members...

TTAND is an icon in Canadian travel, and we can’t wait to be a part of their continued success,” “Canada continues to be an important market for TL Network and all of Internova Travel Group, our parent company. Partnering with TTAND allows us to continue to provide leading Marketing, Technology and support for our Canadian members while evolving to meet the needs of the market. TTAND is an icon in Canadian travel, and we can’t wait to be a part of their continued success,” says Roger Block, President of TL Network.

Friisdahl noted that one of the founding principles of The Travel Agent Next Door “is [to] continue to look for opportunities that will make it better for our agent partners. I had a number of agent partners join in 2020 and they spoke very highly of TL Network. Based on this we spent close to 80 hours re-

Canadian agents honoured at Karisma’s GIVC Awards event in Riviera Maya More than 200 travel advisors from the U.S., Canada, Mexico and Latin America were celebrated at Karisma Hotels & Resorts’ 14th Annual Gourmet Inclusive Vacation Consultant (GIVC) Awards, which took place at the newly opened Nickelodeon Hotels & Resorts Riviera Maya from Sept. 27-30. Winning Canadian agents included Deanna Beatty of Romance and Foodie Travel, recognized as a top Nickelodeon seller, and Sierra Aquino of Wellness by the Waves in the ‘Top Selling Agent’ for Canada category.

The event featured a welcome reception at Aqua Nick, one of Mexico’s largest themed water parks, complete with a fireworks display, resort tours and several immersive on-property experiences throughout each day. Guests were also treated to a pool party at the nearby Margaritaville Island Reserve Riviera Cancun, complete with live music, poolside massages and signature floating taco bars.

PEI agent wins Atlantic City getaway with Meet AC contest Colleen Davis with The Travel Store in Summerside, PEI has won an Atlantic City getaway for two, thanks to a recent contest sponsored by Meet AC and featured on Travelweek.ca. Davis won a two-night package with accommodation at an Atlantic City resort, plus airport-hotel transfers, admission to a long list of top-rated Atlantic City attractions including two tickets for The Wheel at Steel Pier, two tickets for Atlantic City Cruises’ dolphin cruise and more.

Also included in the prize pack is lunch for two at Jimmy Buffet’s Margaritaville - Atlantic City, dinner for two at Hard Rock Café at Hard Rock Casino, a $50 gift card for the Tanger Outlets Atlantic City and a welcome bag from Meet AC filled with Atlantic City goodies and information. The prize package is valued at $1,500. searching the value proposition of TLN versus our present consortium.”

Friisdahl added: “We found we were able to get significantly MORE hotels, cruise booking dates and marketing than from our former consortium.”

TL Network’s SELECT Hotel Program features 1,600+ luxury hotels globally.

Hotels include some of the most distinguished and premium hotels, including 117 Four Season properties, 170 Marriott International properties and also features numerous properties from Jumeriah, Belmond, Ritz, Mandarin, Peninsula, Shangri-La, IHG & Hilton and more.

TTAND also notes that on top of the client benefits which include VIP amenities in almost 70% of properties as part of the program, TL Network agents also have major incentives including enhanced commission up to 20%, discounts off best available rates and gift certificates with villa bookings. TL Network also features

the Worldwide hotel program offering 42,000 hotels over 169 countries with differentiated and discounted rates.

TTAND says it’s also excited to be joining the unique cruise program with TL Network, featuring CruisePRO booking engine and a consumer version for agents’ clients to use.

The TLN cruise program offers the most groups of any other consortium, securing almost 90,000 cabins with one of the leading cruise lines. The cruise program offers hosted tours with Distinctive Voyages, Culinary and Wine themed sailings, Private Car & Driver programs and include 4,000+ amenity departures.

TL Network’s direct mail program features Postcards Magazines, Luxury Travel and VIP Cruise all scheduled to be printed in 2022. TLN has amended their print marketing to feature Canadian pricing and Canadian wording in order to be TICO Compliant.

October 21, 2021 | TRAVELWEEK | 35

KEYNOTE SPEAKERS

FUTURE OF TRAVEL: WINTER SUN GETAWAYS A VIRTUAL CONFERENCE

BY TRAVELWEEK Let's send travellers where they belong this winter - to sunny destinations! Top executives, suppliers and destinations joined Travelweek to discuss the upcoming booking season.

THOUSANDS OF AGENTS ATTENDED OCT 6TH - HUGE SUCCESS! Special updates from Dominican Republic, The Bahamas, Barbados, Grenada, Bonaire and Colombia.

The Palm Beaches and Experience Kissimmee in Florida.

Plus AMResorts, Oasis Hotels & Resorts and Sandals Resorts.

Andrew Dawson Chief Operating Officer, Sunwing

Adolfo Perez SVP of Global Sales & Marketing, Carnival Cruise LIne

Vanessa Ledesma CEO & Acting Director General, Caribbean Hotel and Tourism Association

Michael Deluce President & CEO, Porter Airlines

Markham McGill Director of Sales, The Florida Keys & Key West

Liz Scull General Manager, Canada, Destination Wedding & Honeymoon Specialists Association

Antonio Teijeiro Chief Operating Officer, Bahia Principe Hotels & Resorts

Hosted by Devin Kinasz Publisher, Travelweek

Avid globetrotter and trained economist

NEXT EVENT 2022