Canada’s Travel Trade News September 23, 2021 travelweek.ca
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Canada’s Travel Trade News September 23, 2021 travelweek.ca
Where clients can travel right now There are always last-minute bookers, even in pandemic times pg. 6
Independent agents, host agencies voice concerns as CRB winds down
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Mixed vaccines OK according to England's new travel policy Become a Jamaica Travel Specialist and get booking rewards and VIP perks
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Change The Pace Do you feel it? Let’s go!
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TOP NEWS
One agent’s story, and what the host agencies are saying, as more and more independent agents struggle with the decision to stay, or go By Kathryn Folliott TORONTO — Katherine Robertson was only months into her new career as a home-based travel agent when the global travel industry came to a very abrupt halt. She contracted with a host agency in summer 2019 to work on a team supporting a top producing agent, and was trained, set up and ready to start selling by October 2019. “I learned quickly to define my niche Mexico all-inclusives, Disney and family travel,” says Robertson. “I did as much training as I could fit in each day, joined Palace Pro Agents, became an AM Master Agent, a Hyatt Zilara and Hyatt Ziva Preferred Travel Agent, and graduated from the Disney College of Knowledge. My next plan was to learn all that I could about cruising. I was scheduled to attend Cruise360 in May 2020.” It wasn’t long before she made some sales: “I had bookings right away! The best feeling was when I received that first commission cheque. I spent it taking my husband out for dinner.” Then COVID hit. “There was a period of denial, disbelief, and eventually shock when the world completely shut down,” she says. Like so many other agents across Canada, Robertson began processing the cancellations, credits and refunds, “twice the work for less than zero pay – we were losing money and working harder than ever.” Her host agency offered plenty of support, “sharing any new information as it came in and reassuring us things would get back to normal. I was incredibly grateful.” But as the months dragged on with no end to the pandemic in sight, Robertson faced a tough decision. Ultimately, she left the industry. “The final straw was in October 2020 when I was required to renew my business license with the city ($350) and my license with Consumer Protection BC (CPBC) at a cost of nearly $800. CPBC was completely unwilling to waive their fee for BC travel agents, despite offering zero support to agents during the shutdown. A completely useless bureaucracy if you ask me.”
Asked if she would consider a return to retail travel when the industry stabilizes, she says she’s still undecided. “I was too new to have established a loyal clientele, and I'm really concerned that travel will still take another 2-3 years to fully return to normal,” she says. She bought out the remainder of her contract with her host agency. “Although it was a costly experience, I do not regret it. I met some incredible people and made some new friends along the way,” she adds. Robertson may have only been in the industry for a few months, but the decision she faced is similar to what thousands of other Canadian travel agents, most with many, many years of experience and equity in this business, are struggling with after a year and a half of the pandemic. Stay, or go? Solvency concerns are especially acute for independent agents. They’ve been shut out of government loan programs, and now the Canada Recovery Benefit (CRB) - a lifeline for so many during the pandemic - is winding down. With the Liberal party forming the new federal government in the coming weeks, ACTA President Wendy Paradis says efforts to secure continued financial aid for hardest hit sectors including the travel industry are ongoing, and stronger than ever. With nearly two years of little to no revenue, “many travel agencies and independent travel agents are facing immediate challenges to their continued operations. There is an urgent need for
continued wage, rent, and CRB-type financial support for hardest-hit tourism businesses so they can survive to see recovery,” says Paradis. Thousands of independent travel agents across Canada have relied on the CRB for survival during the past 18 months, she adds. “If independent travel agents are not included in the platform promise, government must introduce a new program that is like the CRB targeted to hardest-hit persons in the tourism sector,” says Paradis. Currently the CRB is scheduled to end by Oct. 23. Judith Coates, one of the co-founders of the Association of Canadian Independent Travel Advisors, says ACITA conducted a poll within its membership and several different host agency groups. There were 340 responses and the results were devastating, says Coates: “51% said they will have to close after the CRB ends, 29% are barely hanging on, only because they've incurred significant personal debt, and 20% have taken on other jobs to make ends meet until their travel business bounces back.” Tour operators are promoting sun vacations for winter 2021-22 and things are looking more positive than they have in months, especially with Canada’s high rate of vaccination. But for many Canadian travellers, unfortunately, the fear of variants and confusion over travel restrictions - not to mention the still-in-place travel advisory - could keep travel decisions in limbo. September 23, 2021 | TRAVELWEEK | 3
TOP NEWS And while there’s still hope that the new federal government will hear the industry’s urgent message, the clock is ticking and many agents fear they’re running out of time. “This is far from over and if the rules for CRB don't change independent contractors that work on commission will leave the industry. They have no other choice,” says Niche Travel Group owner Faith Sproule. Travelweek checked in with several host agencies to find out what they’re telling members in this increasingly difficult time. “We have had a few advisors give up on the industry, but actually relatively few,” says Mike Foster, President, Nexion Travel Group - Canada. “With the winding down of aid programs that have allowed people to keep their business, I do expect that it will force more people to make a difficult decision on their future.” Foster says one of the benefits of working as an Independent Contractor is that the agent has all of the advantages of owning their own agency but with very few real expenses. “It is much easier to keep their business open and operating with little income. In fact, we have been growing as experienced agents have joined our organization and we have also been attracting new entrants to the industry.” He adds: “As is so often the case, challenges bring opportunities, and while we are not yet done with the challenges, there are opportunities are on the horizon.” Joelle Goldman, Vice President, Host Services for Direct Travel in North America, says Direct Travel has welcomed more than 100 new independent travel advisors since spring of 2020. The travel industry “has had a very difficult 18 months and we’ve seen too many agencies close their doors,” she adds. “But we’re happy to report that Direct, and our Canadian leisure division Vision Travel, are financially healthy and we have been able to support our teams throughout the past 18 months with guidance and ongoing marketing. We are all looking forward to 2022 when we hope bookings will stick TRAVELWEEK
and ITAs will start to see their revenues return to 2019 levels and beyond.” TPI CEO Zeina Gedeon is also seeing new entrants, and new members. “We are getting many brick and mortar agencies, whether individuals or agencies, join TPI. For the first time ever we are getting agents join TPI that have $3 million, $5 million in sales,” she said. Most bookings now are moving to 2022 and 2023 rather than 2021, she added. Heather Baker, Director of Acquisitions & Social Media for Independent by Flight Centre, says “there’s no question that Independent agents
“51% of respondents in a recent ACITA poll said they will have to close their agency after the CRB ends, 29% say they're barely hanging on, and 20% have taken on other jobs to make ends meet.” have been among the hardest hit in the travel industry, one of the hardest hit industries throughout the pandemic. The majority of them are sole proprietors & commission based so there were many government assistance programs whose eligibility criteria failed to account for the unique role of Independent Contractor within our industry.” Baker says Independent by Flight Centre, alongside its agents, has worked with ACTA and other organizations to help bringing awareness to the politicians to lobby for recognition and assistance. Says Baker: “The sad fact is that due to this oversight there are some agents that have had to make the difficult choice to close their business. We have been speaking with our ICs that have concerns over their business on a oneto-one basis, and working closely with them on business plans to help ensure they can continue to do what they love. Our message to our Independent
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agents has been consistent throughout this pandemic: we are here for you, to support you, to advocate for you & we will weather this together and come out the other side stronger.” Baker adds: “We know we are headed in the right direction and hope the ACTA campaign & initiatives spearheaded by other associations like ACITA, will ensure the government takes another look at assistance programs such as the CRB and for specific sectors, like travel, extend the support to these small business owners.” Flemming Friisdahl, CEO and founder of The Travel Agent Next Door, says sales are picking up, and TTAND is seeing this in the amount of commission it is receiving and paying out to its partners. “We are running at almost 60% of 2019 sales for the past two months.” But home-based agents have been hit hard by the pandemic. “Unlike storefront where some of them can get grants or rent subsidies, the independent contractors have had some support but it is soon running out,” says Friisdahl. In talks with several of TTAND’s partner agents, Friisdahl says he’s hearing that some “have taken on side jobs to just make it a little easier.” With all the headway and progress ACTA has made with the federal government to keep the discussion around extended financial assistance on the front burner, there’s a real push to keep that momentum going now that the election is over. Says Friisdahl: “I also know ACTA is trying hard to make sure that we get funding starting after the election. We need ALL Independent Contractors to be calling and meetings with their MPs. This is super important and this is something only the Independent Contractors can do locally in their ridings. This is vital to raise awareness that we still need support until restrictions are removed.” Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca
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4 | TRAVELWEEK | September 23, 2021
THE TRAVELWEEK GROUP
Thursday Sept 30th, 2021 • GLEN ABBEY GOLF COURSE
Register now at bit.ly/YellowBirdGolf2021 In 2020, the Yellowbird Charity Golf Classic was cancelled due to the pandemic. This year we are working within the safety protocols needed to present a streamlined version of the golf tournament for a reduced 60 golfers.
Yellowbird Foundation donates thousands of dollars to the enhancement of education facilities in our favorite sun destinations in the Caribbean and Latin America.
yellowbirdfoundation.com
SUPPORT THIS WORTHY CAUSE BY: Joining us for a fun day golfing Reconnect with industry colleagues Get outside and enjoy some sunshine
For queries, contact yellowbird@travelweek.ca
TOP NEWS
Got last-minute bookers? We asked 7 tour operators what and where to book By Cindy Sosroutomo TORONTO — With so much uncertainty hovering over travel, it’s not surprising that travellers are booking much further out than before the pandemic, opting for the ‘wait-and-see’ approach as travel restrictions and border closures continue to fluctuate. But with the delta variant taking hold in many countries around the world, and the majority of Canadians now vaccinated, we wanted to know: are Canadians looking to book a last-minute getaway before more restrictions potentially take hold? Taking into account accessibility, safety and affordability, we asked seven tour operators where last-minute vacationers should travel to right now. Here’s what they had to say: AIR CANADA VACATIONS According to Nino Montagnese, Vice President, Air Canada Vacations, “we are definitely seeing a strong demand for last-minute departures, particularly for Mexico and the Caribbean, Canada and even Europe,” in addition to long stays. When asked for just one destination that he would recommend right now, Punta Cana is tops in his book. “The Dominican Republic doesn’t require a COVID-19 test to enter and we have many flight options for Canadians to choose from, making it easier to escape the coming fall chill with a sunny getaway,” he says. ACV has many last-minute packages for 4-star resorts in Punta Cana starting at $649, tax included. COLLETTE Jeff Roy, Executive Vice President of Collette, tells Travelweek that the company is seeing a mix of travellers booking both domestic and international destinations for the fall and early into next year, to destinations within the European Union such as Iceland, Greece and France. To make clients feel at ease when booking, Collette has mandated vaccinations for international travel and is offering a cancel for any reason protection policy until the day prior to departure. The one destination he would recommend right now would be Iceland, 6 | TRAVELWEEK | September 23, 2021
Porto, Portugal
the “land of fire and ice.” Collette’s ‘Iceland’s Magical Northern Lights,’ now available for booking from October to December 2021, travels the ‘Golden Circle’ and includes a starlit cruise, visits to Thingvellir National Park, Gullfoss
“The Dominican Republic doesn’t require a COVID-19 test to enter and we have many flight options for Canadians to choose from, making it easier to escape the coming fall chill with a sunny getaway,” says ACV's VP, Nino Montagnese. waterfall and the geothermal fields of Geysir, as well as a dip in the mineral-rich waters of the Blue Lagoon. G ADVENTURES Noting that many travellers are opting to book for early 2022, David Green, VP of Commercial at G Adven-
tures says that the tide has shifted somewhat in recent weeks, with lead times reducing as more Canadians look to get away before the end of the year. He recommends Costa Rica for its “wealth of activities, biodiversity and landscapes,” not to mention its warm temperatures in October and November. But for those wanting to venture a little further, Portugal and Spain both have high vaccination rates and are being open to travellers, “which is great for an autumn break,” he says. G Adventures has the 16-day ‘Costa Rica Adventure - Plus’, which visits San Jose, Tortuguero, La Fortuna, Sarapiqui, Quepos and Puerto Viejo del Talamanca and is priced from $2,249 per person, excluding flights, in November. In Europe, there’s the seven-day ‘Highlights of Portugal’, priced from $1,429 per person, excluding flights, in October and visiting Lisbon, Coimbra, Batalha and Porto, and the six-day ‘Hiking Madeira’, priced from $1,299 per person, excluding flights, in November. GLOBUS Generally speaking, Canadians are taking a more cautious approach to travel bookings for 2021, says Stéphanie Bishop, managing director, Global family of brands, adding that the company is seeing “record-breaking bookings for 2022 and 2023.” At pres-
TOP NEWS ent, Globus family of brands considers a ‘last-minute’ booking as one made about two months from departure. For these clients, Bishop recommends Ireland, a destination that she is personally looking forward to revisiting. “Like Canada, Ireland is enjoying high vaccination rates, and with no quarantine or testing requirements for fully vaccinated travellers – not to mention the return of direct flights from Toronto to Dublin – it’s extremely accessible,” she says. Globus is offering off-season Escapes to Ireland, including the seven-day ‘Irish Escape,’ priced from $1,319 with several departures available from October through December 2021. GOWAY Moira Smith, VP Asia and Africa at Goway, tells Travelweek that the company is seeing travellers book both last minute and further out. Noting that last-minute bookers are heading to destinations that offer good airlift and health and safety protocols, she says that Goway’s top three most popular destinations right now are for island locales. But if she had to choose just one destination for a last-minute getaway, Smith says Maldives – with a stop in Dubai either en route or on return – is a good bet. “High-end private luxury is the main allure right now. And with every resort in Maldives located on its own island, offering spacious accommodations,
Gullfoss waterfall in Iceland
high-end inclusions and space, it’s the perfect antidote to the year we’ve all had,” says Smith. She adds that with a nearly 80% vaccination rate, Dubai is the perfect addon to a Maldives getaway. Plus, with Expo 2020 Dubai taking place from Oct. 1, 2021 and March 31, 2022 and featuring over 200 participating pavilions, (it was originally scheduled for 2020 and was postponed due to the pandemic), now is a good time to visit. Goway has the 12-day ‘Dubai Expo & Maldives with Airfare’ package on sale until Sept. 30, 2021, priced from $5,540 (savings of $430). INTREPID TRAVEL Despite the Delta variant and uneven vaccine rollouts, “travel is coming back,” albeit at differing rates around the world, says Matt Berna, Managing Director of North America for Intrepid Travel. “Domestic travel is driving the recovery in many destinations as travel alerts and restrictions continue to change for international travel, causing uncertainty,” he adds. “Based on the travel restrictions and recommendations from the Canadian government, our Canadian domestic tours would be a great option for travellers, especially those looking to travel more last-minute.” Berna suggests Intrepid’s five-day ‘Sunshine Coast Walking Winter Adventure,’ which takes travellers along Canada’s lesser-known Sunshine Coast, a stretch of land that hugs the Georgia
Strait. In between exploring quaint seaside communities, travellers will ferry across the Strait on a number of scenic rides, hike the coast and Willingdon Beach trails, and ride the Skookumchuk Tidal Rapids. Prices start at $1,805 per person. TRAFALGAR Up until two weeks ago, Trafalgar was seeing clients eagerly booking 2021 vacations. However, in the week leading up to Labour Day weekend, “we started seeing some bookings switch to late 2021 and 2022,” says Wolf Paunic, President of Trafalgar, Costsaver and Brendan Vacations Canada, all part of The Travel Corporation umbrella.
Globus is offering offseason escapes to Ireland, including the 7-day ‘Irish Escape,’ priced from $1,319 with departures available October - December 2021. Paunic is quick to add that Trafalgar is currently operating in some of its most popular destinations, including Italy, Spain, Portugal, Croatia and Slovenia, “so there are choices in terms of destinations for last-minute bookings.” His first choice for a last-minute getaway during these times is Trafalgar’s 11-day ‘Best of Croatia and Slovenia’, next departing on Sept. 17 and including a scenic boat ride on Lake Bled, a ‘Be My Guest’ experience on a Slovenian farm, a visit to Plitvice and a sunset cruise up the Dalmatian Coast. Noting how he himself spent time on Croatia’s coast in early July and “enjoyed a fantastic experience,” Paunic praised both Croatia and Slovenia for their health and wellbeing practices, which are compliant with WTTC’s Safe Travel guidelines and are ensured by Trafalgar’s Wellbeing Directors. “Guided travel is the way to go given the current circumstances, as one can leave the possible confusion induced by different rules and regulations to Trafalgar and fully commit to enjoying travel experiences delivered by our Travel Directors, Local Specialists and friendly hosts,” said Paunic. September 23, 2021 | TRAVELWEEK | 7
WORLD NEWS
CRUISING
AIRLINES
Riviera River Cruises is back in Europe, with cruises underway in Portugal, France and Germany. Itineraries that have restarted and are running through Nov. 22 include: the Douro, Porto and Salamanca River Cruise; the Seine, Paris & Normandy River Cruise; Burgundy, the River Rhône & Provence River Cruise; and Medieval Germany River Cruise. All guests are required to be fully vaccinated against COVID-19 or present a negative test prior to travel. “After 18 months of uncertainty in the travel industry, we’re excited to finally be restarting our river cruises in Portugal, France and Germany,” says the company. If a guest isn’t happy by the second day of their cruise, Riviera will assist in bringing them home with a full refund.
Avianca has opened ticket sales for its new Toronto - Bogota route, with flights starting in December 2021. Avianca will start with three weekly frequencies on the route, on A320s with capacity for 150 passengers. That’s about 4,000 weekly seats. Flight AV205 departs Toronto at 10:50 p.m., arriving in Bogota at 5 a.m. On the return leg, flight AV204 departs Bogota at 3:20 p.m., arriving in Toronto at 9:30 p.m. Flights operate Tuesdays, Fridays and Saturdays. The U.S. Justice Department and officials in six states have filed a lawsuit to block a partnership formed by American Airlines and JetBlue, claiming that it will reduce competition and lead to higher fares. The Justice Department says the agreement will eliminate important competition in Boston and New York and reduce JetBlue's incentive to compete against American in other parts of the country. “In an industry where just four airlines control more than 80% of domestic air travel, American Airlines’ ‘alliance’ with JetBlue is, in fact, an unprecedented maneuver to further consolidate the industry,” said Attorney General Merrick Garland. “It would result in higher fares, fewer choices, and lower quality service if allowed to continue.”
Carnival Glory
With 11 ships now in operation, half of Carnival Cruise Line’s U.S. fleet is sailing again following the cruise industry’s lengthy pause due to the pandemic. Beginning with its return to guest operations on July 3 with Carnival Vista, and most recently with the resumption of Carnival Dream and Carnival Glory on Sept. 19, Carnival is operating from seven U.S. homeports including Miami, Galveston, Seattle, Port Canaveral, Long Beach, Baltimore and New Orleans. “We couldn’t have accomplished this without the support of our travel advisor partners, business partners and port and destinations partners,” said Carnival’s President, Christine Duffy, president of Carnival Cruise Line. Additional vessels will resume service throughout the fall and into early 2022 as the line’s restart of operations continues. Princess Cruises is extending its pause in Australia/New Zealand to Jan. 27, 2022, citing uncertainties around the return of cruising in the region. As a result of the extension, Coral Princess voyages through Jan. 17 have been cancelled, as well as Royal Princess and Sapphire Princess seasons through to March 2022. “It became apparent we would not be able to deliver planned deployment of Royal Princess and Sapphire Princess in Australia before they were due to start their published northern hemisphere voyages,” said Deanna Austin, Princess Cruises Chief Commercial Officer. 8 | TRAVELWEEK | September 23, 2021
HOTELS Radisson Hotel Group is marking major hotel expansion in Africa for 2021. With 13 signings so far, Radisson Hotel Group has signed a new hotel every 20 days year-to-date. Radisson’s expansion includes the announcement of nine hotels in Morocco, the Group’s debut in Djibouti and the introduction of the Radisson Individuals brand in Africa. Radisson has also opened Africa’s second Radisson RED in South Africa and four Radisson Blu resort offerings in Morocco. With additional hotel signings and a further three openings in Africa expected before year end, Radisson says it remains “prudently optimistic” regarding the business recovery within the last quarter of 2021. The company adds that its aggressive expansion puts it on track to boost the current African portfolio of almost 100 hotels currently in operation and under development to its ambition of 150 hotels by 2025.
NEWS
Mixed vaccine doses OK according to England’s new travel policy
U.S. plans to ease travel restrictions for fully vaccinated int’l travellers WASHINGTON, D.C. — The U.S. says it plans to ease travel restrictions for fully vaccinated foreign nationals starting in November. All international travellers flying to the U.S. will need to demonstrate proof of vaccination before boarding, as well as proof of a negative COVID-19 test taken within three days of flight. Fully vaccinated passengers will not be required to quarantine. The U.S. will also require airlines to collect contact information from international travellers to facilitate contact tracing. The U.S. side of the Canada-U.S. land border has been closed since March 2020. Canada reopened its side to fully vaccinated American travellers on Aug. 9. Canada then reopened to all fully vaccinated international travellers on Sept. 7. Canada’s advisory against all non-essential travel is still in place. The U.S. has also again extended its land border closure with Canada until Oct. 21. If the U.S. reopens its land border with Canada this November, as part of its eased restrictions, the big question for many Canadians looking to travel to the U.S. in the coming months will be whether or not the U.S. will update its
stance to accept the AstraZeneca vaccine, as well as mixed doses. Close to 2 million Canadians received the AstraZeneca vaccine, and almost 4 million Canadians have mixed dose vaccinations. Both IATA and the WTTC expressed support for the Biden administration’s decision to begin reopening the U.S. to fully vaccinated travellers. The announcement “is a major step forward,” says IATA’s Director General, Willie Walsh. “Allowing access to the U.S. for those vaccinated will open travel to the U.S. for many who have been locked out for the past 18 months. This is excellent news for families and loved ones who have suffered through the heartache and loneliness of separation. It’s good for the millions of livelihoods in the US that depend on global tourism. And it will boost the economic recovery by enabling some key business travel markets.” And Julia Simpson, WTTC President & CEO, said: “The U.S. lifting travel restrictions to restore transatlantic travel between the EU and the UK is welcome news - not only for hard-pressed airlines, but for the wider travel and tourism sector, which has been decimated by COVID-19. Simpson added that the WTTC “strongly advocates for fully vaccinated citizens to be able to travel freely and safely, irrespective of where they’re travelling from.”
TORONTO — The UK’s decision to ditch its traffic light system of COVID-19 travel policies in favour of more streamlined protocols includes good news for Canadians with mixed vaccine doses. While so far only relevant for travel to / from England, the new policies taking effect Oct. 4, 2021 include a thumbs-up for travellers fully vaccinated (at least 14 days prior to departure) with a full course of Oxford/AstraZeneca, Pfizer BioNTech, Moderna or Janssen vaccines, from a relevant public health body in a long list of countries, including Canada. “Mixing between two-dose vaccines (Oxford/AstraZeneca, Pfizer BioNTech, Moderna) in this list is also recognized,” according to the new policy. Existing approval for fully vaccinated travellers under an approved vaccination program in the UK, Europe and the U.S. is also in place. UK Transport Secretary Grant Shapps announced the simplified system for international travel last Friday. Starting Oct. 4, 2021 the current Traffic Light System of red, amber, green will be replaced by a new two-tiered system - a single ‘red list’ of countries and territories and a ‘rest of the world’ list. Plus, testing requirements are being reduced for eligible fully vaccinated travellers from non-red list countries, who will no longer need to take a Pre Departure Test when travelling to England. For now international arrivals into England must still book and pay for a day 2 COVID test, to be taken after arrival in England; complete their passenger locator form any time in the 48 hours before arriving in England; and take a COVID-19 test on or before day 2 after arriving in England. However starting at the end of October 2021, eligible fully vaccinated passengers (and those with an approved vaccine from a select group of non-red countries) will be able to replace their day 2 test with a cheaper lateral flow test, reducing the cost of tests on arrival into England. Also starting in late October, changes are being made to allow passengers who change flights or international September 23, 2021 | TRAVELWEEK | 9
NEWS trains during their journey to follow the measures associated to their country of departure, rather than any countries they have transited through as part of their journey. Says VisitBritain Deputy Chief Executive Patricia Yates: “The announcements from the UK Government on overhauling the traffic light system, easing pre-arrival testing for fully vaccinated travellers from 4 October and the move to lateral flow tests on day 2 by the end of October are welcome steps to further reopening international travel and to boosting consumer confidence in visiting Britain.” Yates added that “simplifying the testing regime has been a clear ask from the international travel industry. Tourism is a competitive global industry and we have already forecast a slow recovery with overseas visitor spending in the UK this year of £5.3 billion compared to £28.4 billion in 2019. Being able to welcome more visitors by safely reducing barriers to travel is critical to building back demand and visitor spending.”
Cuba eases entry requirements Nov. 15, here’s what ACV, Transat and Sunwing have to say TORONTO — Cuba is easing entry requirements for travellers coming into the country effective Nov. 15, 2021. In the meantime tour operators have already been ramping up their Cuba programs for winter 2021-22. An update from the Cuba Tourist Board says Cuba is making the move “in preparation for the winter season and taking into consideration that by November, 92.5 % of the population will be vaccinated.” NO COVID TEST PRIOR TO ENTERING CUBA All of Cuba’s tourist destinations will reopen by Nov. 15, plus the Ministry of Tourism of Cuba has announced more relaxed entry protocols effective the same date. The new rules focus on the surveillance of symptomatic patients, temperature screening and diagnostic test performed at random. 10 | TRAVELWEEK | September 23, 2021
“This means: NO Covid test prior entering Cuba and NO PCR upon arrival at the Cuban airport (which in the past was completed to 100 % of the passengers),” says the update from the Cuba Tourist Board. The new protocols also mean that Canadian incoming travellers must show that they are fully vaccinated or, if they are not vaccinated, they must submit a negative PCR test taken within 72 hours before entering Cuba. The PCR test Canadians need to re-enter back in Canada is done at the hotels and it costs US$30 (payable locally by Visa or debit/Visa). The Cuban tourism authorities have also announced the opening of the local tourism market and the cancelling of the quarantine for passengers staying in private rental homes (i.e. B&Bs). Locals can also stay at tourist facilities shared by international visitors. Lessner Gomez, Director of the Cuba Tourist Board in Toronto praised Cuba’s vaccination rollout. The country has done an incredible job vaccinating its people including children as young as two years old, says Gomez. “We are the first country in the world to administer COVID-19 vaccines to toddlers,” said Gomez. “The vaccination program in Cuba, the strengthening of the health and safety protocols in all tourists’ facilities and the high vaccination rate in Canada” have made the Nov. 15 eased restrictions possible, he adds. “The fact that Cuba is relaxing the rules and that the tourists will be allowed to travel around and enjoy our beautiful country is very exciting and very good news at the time when Cana-
dians are looking forward to returning to normal and are planning their winter travels,” said Gomez. WHAT TOUR OPERATORS ARE SAYING ACV Vice-President Nino Montagnese says ACV already has capacity scheduled to ramp up in November. “This is very good news for our customers,” Montagnese told Travelweek in the wake of Cuba’s announcement. “We will have flying not only from Montreal and Toronto but also Halifax and Ottawa with added capacity and destinations from all,” he added. From Toronto, ACV is offering Cayo Coco (starts Nov. 2), Cayo Santa Maria (Santa Clara) (Nov. 4), Havana (Dec. 19), Holguin (Nov. 1) and Varadero (Nov. 1). From Ottawa, flights to Varadero start Dec. 27, and from Halifax, Cayo Coco starts Dec. 24. From Montreal, ACV will offer Cayo Coco (starts Nov. 6), Cayo Santa Maria (Santa Clara) (Nov. 2), Holguin (Nov. 4) and Varadero (Nov. 3). At Transat, Cuba flights at the peak of the winter season will operate from Montreal (Cayo Coco, Holguin and Santa Clara 2x weekly, Varadero 4x weekly); Quebec City (Holguin and Varadero, 1x weekly) and Toronto (Cayo Coco and Santa Clara 2x weekly, Holguin 3x weekly and Varadero 4x weekly), says spokesperson Debbie Cabana. Sunwing will offer weekly flights to Varadero and Cayo Coco starting in October and November from several gateways across Canada including Toronto, Montreal, Calgary and Edmonton. As winter progresses Sunwing expects to add more Canadian departure gateways and popular Cuban des-
NEWS tinations, to reflect evolving consumer demand. “We are thrilled to hear the update on the entry requirements and Cuba’s commitment to such a high vaccination rate. With our Cuba flights starting from multiple gateways across Canada in October and November, we can’t wait to help Sunwing customers return to this tropical oasis, a perennial favourite among Canadians,” says Sunwing’s Chief Marketing Officer, Samantha Taylor.
Air Transat resumes flights to London Gatwick, and Portugal too MONTREAL — Air Transat has resumed its flights to the UK, on A321neoLR aircraft. The airline’s flight from Toronto to London Gatwick on Sept. 15 kicked off the much-anticipated resumption of services between the two gateways. Air Transat will initially be flying three times weekly from Toronto to London Gatwick. The airline has also announced it will be resuming its flights from Toronto to Manchester starting Oct. 19, earlier than originally planned. Meanwhile direct flights from Toronto to Glasgow are set to resume on Dec. 15. Air Transat’s brand new A321neoLR has the lowest environmental impact in its class, reinforcing the airline’s commitment to achieve carbon neutrality by 2050. Air Transat has also resumed operations between Canada and Portugal, with roundtrip flights launching last week following months of temporary suspension due to COVID-19. Two roundtrip flights departed last week from Montreal to Lisbon (TS318 and TS319) and Toronto to Porto (TS744 and TS745). Air Transat now offers two direct flights per week from Montreal to Lisbon and from Toronto to Porto. Direct flights from Toronto to Faro are set to begin on Jan. 18. This winter, Air Transat will by flying to nearly 50 destinations in the Caribbean, Mexico, Central and South America, the United States and Europe.
Jamaica's Blue Lagoon
Become a Jamaica Travel Specialist to get exclusive booking rewards and VIP perks Whether travel agents are selling leisure packages, destination weddings, family getaways or special interest markets and tour groups, the Jamaica Travel Specialist (JTS) program is a dedicated training platform designed to assist those who want to sell Jamaica with confidence and increase their destination bookings. Designed exclusively for the retail community, the educational curriculum provides insider knowledge about the island’s distinct resort areas, diverse accommodation options and unique selling points. Available in both French and English, the JTS program features a series of informative training modules that showcase Jamaica’s rich history, warm people, beautiful landscapes, delicious cuisine and unforgettable attractions. Participants will learn how to match their clients’ special interests and travel styles with Jamaica’s vibrant product offerings. Plus, JTS graduates are also eligible for numerous booking rewards, VIP perks and exclusive offers. Booking rewards and cash prizes The more agents book, the more they earn with the JTS One Love Rewards program: • Travel agents earn points with each booking that can be redeemed for exclusive products and services at the One Love Rewards online store. Points are calculated based on the number of clients, length of stay and value of the package. • Cash rewards of $300, $200 and $100 are presented to the top three Canadian JTS travel agents with the most bookings each month. One Love Affair Each December, the top 50 booking agents from the JTS program are rewarded with an all-expense paid trip to Jamaica to attend the annual
One Love Affair awards ceremony and celebration weekend. VIP Airport Services Eligible JTS agents arrive in style when visiting Jamaica with special Meet and Greet airport courtesies that allow them and a travel companion to breeze through immigration and customs on arrival at Montego Bay airport. Eligible JTS agents also receive a 50% discount for Club Mobay, which offers fast-track through security and access to the VIP airport departure lounge featuring complimentary Wi-Fi, snacks and an open bar. Independent site inspections Agents can mix business with pleasure in Jamaica through independent site inspections at the island’s many hotel and resort properties. The Jamaica Tourist Board can arrange private itineraries exclusively for JTS agents with pick-up and drop-off services provided within the same resort area. Training webinars JTS graduates have access to an extensive library of One Love Training Webinars that can be viewed on-demand at their convenience. These pre-recorded destination training videos cover the island’s unique resort areas, accommodations, off-site attractions, the Jamaica CARES health and safety protocols and more. All program graduates will also receive the JTS e-newsletter, which includes the latest partner deals and on-island discounts, exclusive invitations to in-person events and FAM trips, educational resources and more. Visit www.oneloverewards.com to become a certified Jamaica Travel Specialist today and start logging bookings to access graduate rewards and perks. September 23, 2021 | TRAVELWEEK | 11
NEWS
The Travel Corporation extends guest vaccination policy by a full year
Harry Taylor, WestJet interim President and CEO
WestJet’s EVP & CFO Harry Taylor will be interim CEO CALGARY — The WestJet Group has announced that Harry Taylor will assume the interim role of President and CEO with a transition period taking place between late November and mid-December 2021. Current CEO Ed Sims announced his retirement on June 9. "I am extremely pleased Harry has agreed to take on this interim role," said the WestJet Group Board Chair Chris Burley. "Our global search for a permanent CEO continues, and on behalf of WestJet and the board, we are grateful Harry has stepped up to help us through this critical transition. Harry has been an integral part of our pandemic planning and recovery, and it is his painstaking attention to our finances and his unique perspective that helped us through.” Taylor joined WestJet in 2015 as Executive Vice-President and CFO. During this time, he led the airline's inaugural U.S. bond issue, negotiated the purchase of the Boeing 787 Dreamliner and Boeing MAX aircraft, and was instrumental in the sale of WestJet to Onex. Through the pandemic, Taylor has led the finance team in managing WestJet's liquidity to ensure sustainability with little to no revenue coming in. "It is a tremendous honour to be asked to serve as interim CEO for the WestJet Group, and I look forward to 12 | TRAVELWEEK | September 23, 2021
leading our organization through this crucial phase of our recovery," said Taylor. "There is much work to be done, while we continue our search for a permanent CEO. I am confident my experience as CFO through this crisis, combined with my tenure at WestJet, will set us up for success until such time as we welcome our new CEO."
“I am confident my experience as CFO through this crisis, combined with my tenure at WestJet, will set us up for success until such time as we welcome our new CEO.” While Harry serves as interim CEO, Jennifer Bue, WestJet's current Vice-President, Finance Planning & Analysis will serve as interim CFO. Bue joined WestJet in 2008 and has held various leadership roles in corporate planning, treasury, accounting and was head of finance at Swoop. "With my transition into my new role, I am delighted Jenn Bue has agreed to become our interim CFO," added Taylor. “Jenn's knowledge and experience, combined with her invaluable leadership throughout the pandemic, will enable her to be a terrific leader as we continue to rebuild our airline and deliver on our growth strategy."
TORONTO — The Travel Corporation has extended its COVID-19 vaccination policy for all adult guests across its guided tour brands. Applicable to Trafalgar, Contiki, Insight Vacations, Costsaver, Brendan Vacations and Luxury Gold, the new policy first came into effect on Sept. 1, 2021 and will remain until at least Dec. 31, 2022. It was originally set to expire on Dec. 31, 2021. With the policy, clients are required to show documented proof of having received two doses of approved COVID-19 vaccines from either Pfizer, Moderna or AstraZeneca, or one dose from Johnson & Johnson. The final dose of the vaccine must have been administered a minimum of 15 days prior to departure. “Further to our vaccine policy announcement and following a positive response from valued travel advisors, partners and guests, we have extended the policy to last at least through the end of 2022,” said Jeff Element, President of The Travel Corporation Canada. “The wellbeing of our guests and teams on the road remain our top priority and we’re proud to continue delivering the seamless and incredible travel experiences we are known for while ensuring clients’ peace of mind.” Clients booked with the brands will need to provide proof of an approved COVID-19 vaccination to their Wellbeing Director, Travel Director, Trip Manager of Travelling Concierge prior to joining the tour and upon arrival to their destination. They will additionally need to comply with specific PCR testing requirements imposed by airlines and/or destinations, which may differ from country to country. As part of TTC’s enhanced arrival protocols, Travel or Wellbeing Directors will complete temperature checks and guests will be required to complete a health questionnaire. Anyone with signs or symptoms of COVID-19 or missing/incomplete testing or vaccination documents will be referred for additional testing before being allowed to join the group. Additional screenings by Travel and Wellbeing Directors, restaurants and other may also be conducted throughout the trip.
NEWS
Who’s flying to Saint Lucia, and when, plus the latest safety protocols TORONTO — Saint Lucia is welcoming back major Canadian airlines for fall and winter 2021-2022 with new nonstop service to the island. The first flight after nine months returns on Oct. 3 with Air Canada, following the cancellation of all flights to the Caribbean earlier this year amid the pandemic. Air Canada will resume nonstop service on Saturdays from Toronto (YYZ) to Saint Lucia (UVF) starting Oct. 3. Service ramps up starting Oct. 31 with two weekly flights (Fridays and Sundays). And starting Dec. 25 Air Canada will operate four weekly flights (Tuesdays, Wednesdays, Fridays and Sundays). WestJet plans to resume its service from Toronto to Saint Lucia starting on Nov. 7 with weekly flights every Sunday, then increasing service to three weekly flights (Sundays, Thursdays and Saturdays) starting the week of Dec. 12. Sunwing is also set to resume nonstop service on Saturdays from Toronto to Saint Lucia starting on Nov. 6. An updated from the Saint Lucia Tourism Authority notes that Canadian visitors to the island must obtain a negative PCR test within five days before travel to Saint Lucia. All visitors and returning nationals must complete a pre-arrival registration form before departure, found at stlucia.org. The page features a checklist overview of mandatory requirements to ensure that visitors are not denied entry upon arrival. Saint Lucia’s COVID safety protocols include a non-electronic wristband for fully vaccinated travellers, to allow expanded island access. Visitors can book car rentals and dine at more restaurants, all while observing existing on-island protocols. Unvaccinated travellers will receive a bracelet that identifies them as longstay visitors after 14 days on the island. Starting on day 15, they are free to explore the island while observing standard COVID protocols such as physical distancing and wearing masks in public places. More information on the latest travel protocols can be found at stlucia.org/ covid-19.
Register now for Travelweek’s ‘Future of Travel: Winter Sun Getaways’ virtual conference TORONTO — Tour operators and airlines are already ramping up their 2021 – 2022 winter sun schedules in anticipation of better days ahead. And that makes it the perfect time for ‘Future of Travel: Winter Sun Getaways’, the latest in Travelweek’s series of virtual conferences. Taking place Wed. Oct. 6, 2021 from 1 – 3:30 p.m. EST, ‘Future of Travel: Winter Sun Getaways’ features a powerful lineup of travel industry executives speaking one-on-one with the Travelweek team.
Prize opportunities for registered participants for the Oct. 6 'Future of Travel' virtual conference include a grand prize of a $500 Visa gift card. “We are thrilled to welcome so many top-level industry executives to the list of keynote speakers for this edition of Travelweek’s ‘Future of Travel’ virtual conference,” says Travelweek’s Pub-
lisher, Devin Kinasz. Kinasz adds: “The travel sector has been through so much these last 18 months, and challenges certainly remain. But with strong winter sun product now available - thanks to the airlines, tour operators, hotels and cruise lines, we’re looking forward to recapturing some of the momentum of the fall booking season.” Here’s a look at the lineup of speakers for ‘Future of Travel: Winter Sun Getaways’ … . Andrew Dawson, Chief Operating Officer, Sunwing . Adolfo Perez, SVP Global Sales & Marketing, Carnival . Vanessa Ledesma, CEO & Acting Director General, Caribbean Hotel & Tourism Association (CHTA) . Michael Deluce, President & CEO, Porter Airlines . Markham McGill, Director of Sales, The Florida Keys & Key West . Liz Scull, General Manager, Canada for the Destination Wedding & Honeymoon Specialists Association (DWHSA) . Antonio Teijeiro, Chief Operating Officer, Bahia Principe Hotels & Resorts The online event will also feature special updates from The Bahamas, Barbados, Grenada and Bonaire, plus AMResorts, Oasis Hotels & Resorts, and Sandals Resorts. Prize opportunities for registered participants include a grand prize of a $500 Visa gift card. Registration for the Oct. 6, 2021 event is now open; click here to register. September 23, 2021 | TRAVELWEEK | 13
NEWS
Register now for Sandals’ 10-minute training sessions TORONTO — Sandals Resorts has launched a new series of live, virtual training sessions exclusively for Canadian travel advisors. The sessions will be led by Lorna Richards, National Training Manager, Unique Vacations Canada Inc., who will tackle a different subject every Friday in just 10 minutes. The first session earlier this month highlighted Sandals’ highly anticipated new resort, Sandals Royal Curaçao, opening in April 2022. Travel advisors are encouraged to ‘Take 10’ every Friday afternoon at 1 p.m. EDT through Nov. 19, 2021. An exclusive contest with one grand prize will be announced during the first session; advisors must watch all 10 episodes to be eligible to win.
“Time is money, and we know that as travel rebounds, time is even more valuable ... so we’re excited to offer these bitesized sessions that will be jam-packed with valuable tips and product updates.” “Following in the footsteps of our virtual fams and interactive online quiz show, we’re always striving to reach Canadian travel advisors in a way that works for them,” says Maureen BarnesSmith, Vice President Sales & Marketing Canada, Unique Vacations Canada Inc, affiliate of worldwide representatives of Sandals and Beaches Resorts. “Time is money, and we know that as travel rebounds, their time is even more valuable…so we’re excited to offer these bitesized sessions that will be jam-packed with valuable tips and product updates on Sandals and Beaches Resorts.” Coming up in the series are: • Beaches Turks & Caicos (Sept. 24) • Sandals Grenada (Oct. 1) • Celebrating Sandals 40th Anniversary (Oct. 8) For more information call Inside Sales at 1-800-545-8283 or contact your local Sandals BDM. 14 | TRAVELWEEK | September 23, 2021
Tradewind Voyages' Golden Horizon
Tradewind Voyages confirms Caribbean program for 2021/22 season TORONTO — Tradewind Voyages has officially launched its Caribbean program with sales in North America. The world’s largest tall ship, Golden Horizon, will make its inaugural voyage in the region from Barbados on Nov. 11, 2021. Safe Sailing protocols have also been implemented, to ensure the wellbeing of guests and crew, which include a fully COVID vaccinated policy plus pre-boarding (complimentary) antigen testing. There are 21 departures on offer Nov. 11, 2021 - March 31, 2022, all of which are roundtrips from Barbados. Duration is seven nights for each voyage, and all sailings include all meals and soft drinks. Voyages on Golden Horizon for the 2021/22 Caribbean Collection include: . Undiscovered Caribbean: Spend a day sailing before venturing on to Charlotteville in Tobago, St George’s in Grenada, Mayreau in the Grenadines, Kingstown in St. Vincent and Soufriere Bay in Saint Lucia . Caribbean’s Hidden Gems: Features some of the Caribbean’s bestkept secrets, including Roseau in Dominica, Fort de France in Martinique and Port Elizabeth in Bequia, as well as Iles de Saintes in Guadeloupe . Icons of the Caribbean: Favourite Caribbean islands such as Barbados, Antigua and Saint Lucia. This voyage also stops at St. Kitts, St. Barts and Antigua. “We are thrilled to offer our guests
the opportunity to experience the smaller ports of call and to visit so many beautiful destinations in the Caribbean,” says the CEO of Tradewind Voyages, Alan McGrory. “We’re also delighted to open up sales to travellers from North America for the first time, thanks to the appointment of Discover the World as our GSA. Once again, we thank our agent partners and their clients for their support and hope that our Safe Sailing policy will instil further confidence in booking with us. We look forward to welcoming everyone on board,” added McGrory. In addition to all guests and crew being double vaccinated, Safe Sailing protocols will also include testing and health screening, responsible social distancing and medical services with highly qualified staff. Golden Horizon’s design is based on France II, a legendary squarerigged tall ship built in 1913, and is inspired by Tea Clippers and Cape Horners. Boasting five bars, impressive spa facilities, three pools, a spectacular dining room with central skylight for top-notch dining and a high staff-to-guest ratio means that first-class service is guaranteed for everyone travelling with Tradewind Voyages. Its 140 cabins all offer ocean views. For further queries on Tradewind Voyages call (437) 826-9600 or email tradewind@us-sales.com.
NEWS
Globus extends vaccination policy through 2022
Sandals Royal Barbados, South Seas Village
Sandals’ new Assurance Program includes free replacement vacation, plus airfare MONTEGO BAY — Sandals Resorts International (SRI) is going above and beyond to provide flexibility and peace of mind for guests impacted by COVID-19 with its newly announced Sandals Vacation Assurance, an industry-leading vacation protection program. The complimentary program, which automatically applies to all current and new reservations made now through Dec. 31, 2021 for travel Dec. 31, 2022, includes an industry-first guarantee of a free replacement vacation, including airfare, for guests whose travel plans have been affected by COVID-19-related interruptions. Available at no extra charge, the Sandals and Beaches Vacation Assurance Protection includes the following benefits: . Replacement Vacation if a trip is interrupted while on vacation . Replacement airfare credit for bookings with air made only directly through Unique Travel Corp. . Quarantine stays of up to 14 nights at no charge if required . COVID-19 testing to meet any government requirement from the comfort of the resort . Comprehensive Travel Protection Plan (excluding Quebec)
. Cancel anytime reservation policy, without penalties or added fees – 31 days or more for a 100% refund or within 30 days for a future travel date credit . A Vacation Assurance Hotline should guests or travel advisors have any questions related to travel protocols or anything else related to COVID-19 . Assurance of industry-leading Platinum Protocols of Cleanliness, implemented at all Sandals Resorts and Beaches Resorts, to ensure heightened health and safety measures throughout their stay According to SRI Executive Chairman Adam Stewart, the new Sandals Vacation Assurance Program is designed to take the worry out of travel, giving guests certainty that their investment in an all-inclusive luxury vacation is safeguarded from interruptions outside of their control. “We want to put the fun and joy of planning and anticipating a great vacation back into travel. While we recognize the real concerns that may weigh on our guests’ minds, we’re taking extraordinary measures to remove worry from the equation so travellers can delight in the entire travel journey - from booking to departure,” said Stewart. The Sandals Vacation Assurance protection program complements the health and wellbeing procedures of the Sandals Platinum Protocols of Cleanliness, which were introduced last year.
TORONTO — Globus family of brands has extended its vaccination requirement for all guests through 2022. First announced in February 2021 and previously extended until Oct. 31, 2021, this latest extension means that the company is committed to requiring vaccinations for the full year. It applies to Globus, Cosmos, Avalon Waterways and Monograms. “We have committed to providing travellers a safe, sustainable and responsible return to the world,” said Stéphanie Bishop, managing director for the Globus family of brands. “And with all 2022 vacations now available for booking, including a wide range of guaranteed departures, we’re giving them the assurances they need to confidently move forward with vacation plans for 2022.” Since 2020, the Globus family of brands has unveiled several ways for guests to explore the world, from ‘Choice Touring by Globus’ in Europe and North America, to the expanded ‘Undiscovered’ series of tours and Storyteller sailings with celebrity hosts onboard Avalon Waterways. For more information about its 2022 health and safety protocols go to agentlingo.ca.
Viva Wyndham Dominicus set to reopen Oct. 1 in the DR MIAMI — Viva Wyndham Resorts is set to reopen Viva Wyndham Dominicus Palace in the Dominican Republic on Oct. 1, 2021. Located in La Romana, the all-inclusive resort has been fully transformed following extensive renovations. New décor is now featured in the hotel lobby and the resort’s shopping center, the Pueblito, while a new American-inspired coffee shop has also been added. The hotel’s Papaya area located by the main pool has been redone with a stunning new bar, public areas and a snack bar, while the pool itself also boasts an entirely new mosaic to its September 23, 2021 | TRAVELWEEK | 15
NEWS décor. “Viva Wyndham continues to push the envelope in providing its guests with best-in-class vacation options that are filled with nonstop excitement and adventures at cost conscious rates,'' said Amanda Santana, Viva Wyndham’s Executive Vice President of Sales and Marketing. “These gorgeous renovations along with this amazing deal that sees guests enjoy a third night on us, are just the latest testament to Viva Wyndham’s continued commitment to providing its guests a memorable experience that is second to none.” Guests also enjoy unlimited access to non-motorized sports – complete with equipment and instruction – including sailing, windsurfing, kayaking, tennis, beach volleyball and flying trapeze, as well as a range of fitness classes such as Zumba. Plus, as an added perk, guests enjoy access to all the restaurants, bars and amenities of sister property Dominicus Beach, for a total of 12 restaurants, 9 bars, one nightclub and five pools, including one just for kids.
TDC welcomes new Marlin Travel agency in Regina MONTREAL — Transat Distribution Canada (TDC) is celebrating the opening of a brand new Marlin Travel agency in Regina, Saskatchewan. Owned by travel industry veterans
Heather Calvert and Sheena Revet, who between them boast more than 40 years of experience, the new agency opens at a particularly poignant time for retailers, who have struggled throughout the global pandemic. Said Kimberley Wood, National Director, Franchise and Affiliate Members for TDC: “We are pleased to be able to count on the enthusiasm, willingness and professionalism of our members to help us rebuild the tourism industry on a solid foundation, particularly by demonstrating to clients the great added value of booking with a travel professional. The TDC network will continue to be proactive and support its members to benefit from the trend that seems to go towards a gentle but sustained growth to travel.” On associating with the Marlin Travel brand, Revet said it was a “natural” move, “even conditional to our adventure as travel agency owners because the notoriety and trust that travellers have for this brand is so significant. Calvert added: “Not to mention the unconditional support owners receive from the Transat Distribution Canada team, which also reflects on our clients and makes for a win-win situation.” TDC is the largest full-service travel agency network in Canada, with some 300 brick-and-mortar travel agencies, websites, a call centre and independent contractors representing the agent@home program.
Patricia Marques named Director, Sales of CAA North & East Ontario OTTAWA — CAA North & East Ontario has appointed Patricia Marques to the role of Director, Sales. A travel industry veteran, Marques boasts more than 18 years of experience with CAA South Central Ontario and CAA National. In her new role she will be responsible for retail travel stores, partner relationships, product development, travel operations, the Travel and Membership Call Centres as well as the Corporate Membership and Business Development Teams. Marques will pay particularly attention to building a strong return to travel with emphasis on a travel business strategy for CAA North & East Ontario. “I am looking forward to helping the entire team to navigate through booking travel in the pandemic with confidence, drawing strength due to the fact they work for an organization that ha showed great resilience throughout this crisis,” she says.
“I am looking forward to helping the entire team navigate through booking travel in the pandemic with confidence,” says CAA North & East Ontario's new Director of Sales, Patricia Marques. Marques first began her travel career 26 years ago as a travel consultant with Preston Travel in Cambridge, Ontario and also taught at Conestoga College and the Toronto School of Business. She joined CAA in 2003 as a store manager before working her way to Travel Product Development Manager and, most recent, Manager of Travel Services with CAA National. Marques will report directly to CAA North & East Ontario CEO and President, Jeff Walker. She can be contacted at pmarques@caaneo.on.ca.
16 | TRAVELWEEK | September 23, 2021
Credit: Tourismus Salzburg GmbH
NEWS Christmas market at Hellbrunn Palace in Salzburg
Sign up for annual Jam-walk in support of local education in Jamaica TORONTO — Helping Hands Jamaica Foundation (HHJF) will be hitting the pavement for its annual 5KM walk and is welcoming approximately 50 of its supporters to ‘jam’ along. Taking place in Toronto on Sept. 26, this year’s physically distanced ‘Jamwalk’ will once again kick off at the outdoor tented Courtyard Patio of the Palais Royale along the Lakeshore. Returning this year is the popular brunch ‘to-go,’ which will be individually packaged and provided to each participant upon completion of their walk.
This year’s Jam-walk theme is ‘ONE LOVE,’ which will be highlighted during both the walk on Sept. 26, and the Jamrock gala in October. Participants must also adhere to all safety guidelines and physical distancing regulations. They must also fundraise online to support HHJF’s goal of building its 24th school in Jamaica, which will be in
memoriam of Denise Jones, a former founding board member. HHJF has implemented a threetiered fundraising program called ‘Path to Education’ that’s geared towards improving literacy and graduation rates. Funds raised through the program will offer academic scholarships to graduates leaving Primary school and entering high school, support kids with learning challenges, supply tablets to students, and implement a food program. Funds will also go towards supporting young Jamaican athletes with high school tuition, sports training and mentorship, as well as inspiring a new generation through the Youth Ambassador Leadership Program. Donations and annual pledges are encouraged. “Donor support and corporate sponsorship are critical components to the success of HHJF. Event organizers are incredibly grateful for the ongoing support from Packall Packaging, Acosta, Kisko, Jamaica Tourist Board and Ingredion. They believe in the vision and goals of creating a better future through education,” said HHJF in an official statement. This year’s Jam-walk theme is ‘ONE LOVE,’ which will be highlighted during both the walk and the Jamrock gala, set to take place on Oct. 22, 2021. Both celebrations will focus on uniting hope, philanthropy and island vibes. Participants, corporations and local businesses can register for Jam-walk, become a ONE LOVE sponsor or donate to Path to Education at www. helpinhandsjamaica.com.
G Adventures adds Christmas market trips to its Vaccinated Tours program TORONTO — G Adventures has launched its first Christmas market trips in Europe as part of its new Vaccinated Tours program. As announced last month, all travellers, and the group’s chief experience officer (or CEO), must be fully vaccinated at least 14-days before departure in order to take part in a Vaccinated Tours trip. The Christmas in Central Europe itineraries feature Christmas markets in Germany and Austria and were built as a result of the increased interest Canadians are showing for travel to Europe, when compared to pre-pandemic booking levels, according to the company. The new itinerary visits some of Central Europe’s most famous markets, including Hellbrunner Christmas Market in Salzburg, known for its 700+ decorated Christmas trees, and Germany’s Nuremberg market, one of the oldest markets in the world. “The 2020 Christmas season was tough for many, with COVID-19 restrictions meaning a lot of families and friends weren’t able to spend the holiday season together. We’re excited to launch these new festive tours, and help travellers recapture the magic of Christmas,” says David Green, Managing Director of Canada, G Adventures. Green added: “We’re also seeing a significant increase in interest, and bookings, for tours in Europe with double the number of Canadians booking this past August compared to August 2019, so it seems a fitting time to appeal to travellers who are looking to travel to both Europe and recapture some Christmas magic this year.” Four departures run from late-November to the end of December. The week-long tours take travellers from Berlin to Vienna, from $1,999 per person. The trip can also be taken in reverse with the Christmas in Central Europe - Vienna to Berlin tour priced from $2,149 per person. September 23, 2021 | TRAVELWEEK | 17
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