Travelweek - September 30th, 2021 by Travelweek

Canada’s Travel Trade News September 30, 2021 travelweek.ca

Nonstop to India With the flight ban lifted, Air Canada pg. 9 resumes service to Delhi

What we know for sure about the U.S. border’s new rules

Air Canada Vacations’ new 2021/2022 Sun Collection

Goway launches new digital travel brochure

TOP NEWS

“There certainly was a buzz in the room:” TL Network Canada’s Mississauga Mixer breaks all attendance records By Cindy Sosroutomo TORONTO — As Vice President of TL Network Canada, Christine James has attended a countless number of the company’s Mixers since its very first one in 2007. But she doesn’t recall any being as uplifting and as exciting as its recent one in Mississauga, Ontario. Taking place Sept. 15 at The Vue EventSpace, the event marked TL Network Canada’s first in-person Owners and Managers Mixer in Eastern Canada since the start of the pandemic. Welcoming 12 suppliers and over 60 members - the most for any previous Mixer – the event garnered so much buzz that, for the first time ever in Eastern Canada, the company had to close registration two weeks early. “The Mississauga Mixer far exceeded prior attendance records, which shows that our suppliers were eager to interact in person with our advisors after such a long 18 months of virtual events,” says James in an exclusive interview with Travelweek. “The key difference between this Mixer and others in the past is not just in the numbers of members and suppliers who showed their support, but the overwhelmingly positive energy generated throughout the entire evening compared to what we have typically seen in pre-pandemic times.” Deana Murphy, Vice President of Sales, Sunwing Travel Group, also attended the Mississauga event, telling Travelweek that it was a “pleasure” to attend in person. “Both suppliers and travel advisors were so excited to reconnect and talk travel while enjoying a wonderful dinner, tradeshow and informative presentations. I was so very happy to see and hear that many advisors are booked or are planning to travel with Sunwing on our ‘Do it Yourself Agent Fams’ this fall. Thank you to Travel Leaders for hosting such a wonderful evening!” Similar feedback was shared by Lola Vassiliadeis, Owner/Manager of Cruise Holidays of Oakville & Lawrence Park, who said: “There certainly was a buzz in the room and everyone was very excited to be there. It was great catching 6 | TRAVELWEEK | September 30, 2021

From l-r: Deana Murphy, Christine James, Lola Vassiliadis, Melissa Wheaton

up with some of my colleagues and suppliers in person. Seeing them on Zoom meetings helped but being with them in person meant a great deal and truly connected us. There’s no replacing that real-life connection. I left the evening with a happier heart.” Hosted by both James and TL Network Canada’s Business Development Manager for Eastern Canada, Melissa Wheaton, the Mississauga event kickstarted another series of Mixers across the country, on now until the end of the year. Full COVID-19 safety protocols will be in place, with all guests required to show proof of double vaccination and wear masks throughout each event. Member agents can register to attend an upcoming Mixer at www.Agent Universe.com. Following Mixers in Mississauga, Calgary, Kitchener/Waterloo,

Halifax and Edmonton, the schedule of remaining events is as follows: • Oct. 5: Saskatoon, SK • Nov. 23: Winnipeg, MB • Nov. 23: Montreal, QC • Nov. 24: Ottawa, ON • Dec. 1: St. Catherine’s, ON • Dec. 14: Vancouver, BC James, who’s celebrating 22 years with TL Network Canada this year, tells Travelweek that these Mixers have played an essential role in members’ success over the years. In the past decade, the company has hosted an average of 24 Mixers per year across Canada at premium venues, giving members the opportunity to mix and mingle with key suppliers, network, solicit ideas and share product information, all of which are more essential than ever in the midst of a pandemic and heading into the all-important winter season.

TOP NEWS “Based on the advance sales reports for this winter, I am very encouraged by the positive trending compared to 2019,” says James. “Bookings have levelled off over the past four weeks for obvious reasons, with the rise in the Delta variant in addition to the distraction of the election. However, week by week we’re seeing a gradual move in the right direction. If this trend holds, we should see a decent recovery.” With 22 years of experience under her belt, James is more than capable of leading TL Network Canada out of the pandemic. But she does admit that the challenges of COVID-19 are unlike any that the travel industry has ever seen.

“Stay connected and engaged with your existing clients to let them know you’re ready and capable to start making their travel dreamscome true.” “Like so many others, I’ve had to quickly adapt to the highly fluid industry environment but the most significant lesson I’ve learned is that absolutely nothing can be taken for granted,” she says. “All the logic and good sense that you used in the past that guided you in making the right decisions no longer applied. It was like creating a whole new rule book using what you were faced with on a daily basis to create the best possible outcome.” When asked for her advice on how travel advisors can stimulate their own recovery, James says maintaining relationships will be key. “Stay connected and engaged with your existing clients through phone calls, emails and social media, to let them know you’re ready and capable to start making their travel dreams come true,” she says. “In addition, do the same with our advisors,” she adds. “Let them know that you’re there to support them for the long haul and remind them that we’re definitely closer to the end of what seems to be a reoccurring nightmare and that there are positive signs of light at the end of the tunnel.”

Tourism Ireland’s new ‘Green Button’ campaign highlights ease of travelling to Ireland right now TORONTO — Ireland is open and ready to roll out the green carpet for Canadians. Always a favourite from this market, Ireland is looking to tap into Canada’s pent-up demand for travel, and the charms of the Emerald Isle, with a new ‘Green Button’ promotional blitz. The new campaign, from Tourism Ireland, will be seen by over 10 million Canadians. Says Sandra Moffatt, Tourism Ireland’s Manager, Canada: “We are delighted to roll out our ‘Green Button’ campaign in Canada. We look forward to working closely with our key media, travel trade and carrier partners in the months and years ahead – to rebuild tourism to the island of Ireland.” The multi-media promotional campaign aims to generate awareness of Ireland and drive bookings for short breaks and holidays in Ireland, between now and the end of 2021, she adds. “Our key message is that we cannot wait to roll out the green carpet and welcome back visitors from Canada.” Flights to Ireland are ramping up as well. On Sept. 18 Aer Lingus resumed its nonstop flights between Toronto and Dublin with two flights per week. As of Sept. 27 that frequency increased to four flights per week (Mondays, Wednesdays, Fridays and Sundays). Sale fares bookable between now and Oct. 7 start at $399 roundtrip, for travel Oct. 1, 2021 - Feb. 17, 2022. Aer Lingus passengers can change their flights up to two hours before they are due to depart with no change fee. The Aer Lingus ‘Book with Confidence’ offer is available on all fare types allowing flexibility should plans change. “We are delighted Aer Lingus has reinstated their direct flights from Toronto to Dublin, with regular frequency and great value airfare on offer for travel this fall-winter,” says Moffat. “Whether your trip is to reconnect with family and friends, explore your heritage or to experience all Ireland has to offer, it is now even easier for travellers to experience our world-famous ‘Céad Míle Fáilte – ‘one hundred thousand welcomes’

that awaits on the Emerald Isle.” Moffat adds that Tourism Ireland’s ‘Green Button’ campaign concept will deliver a clear ‘book now’ message, creating a commitment to travel by pressing a green button – green being the colour of ‘go’ and the colour universally connected with the island of Ireland. Before COVID-19, in 2019, Ireland welcomed almost 11.3 million visitors to the island of Ireland, whose visits generated €5.8 billion in revenue. Moffat adds that Ireland has maintained strict entry requirements for international arrivals in line with the EU, in order to ensure the health and safety of travellers and local communities, as well as implemented strict health and safety protocols to ensure all businesses, including the hospitality sector, have been able to re-open and operate safely. For fully vaccinated travellers to Ireland, no travel-related testing or quarantine is necessary. Travellers without valid proof of vaccination will need to: present evidence of a negative RT-PCR test result within 72 hours prior to arrival into Ireland; self-quarantine; and undergo post-arrival testing (provided through the Health Service Executive in Ireland). We asked Tourism Ireland if Ireland recognizes mixed-dose vaccinations as fully vaccinated. “Mixed dose vaccines are still not recognized in Ireland, however that will likely change in the coming months,” Tourism Ireland spokesperson Jocelyn Black told us. And if third booster shots become more widely available, that offers an option for mixed-dose travellers, says Black. Ireland accepts two doses of a single brand, so if a traveller got a Moderna and a Pfizer as their first two doses, they would just need to get a third dose of one of those brands. Close to 4 million Canadians have mixed-dose vaccinations. For travel-related information and up to date requirements, Tourism Ireland recommends the Irish Government website and the Northern Ireland Government website. Meanwhile Tourism Ireland’s site is ireland.com. September 30, 2021 | TRAVELWEEK | 7

WORLD NEWS

AIRLINES

Princess Cruises

CRUISE LINES Princess Cruises is extending its pause in Australia/New Zealand to Jan. 27, 2022, citing uncertainties around the return of cruising in the region. As a result of the extension, Coral Princess voyages through Jan. 17 have been cancelled, as well as Royal Princess and Sapphire Princess seasons through to March 2022. Guests booked on a cancelled cruise have the option to move to an equivalent cruise. The rebooking process will have the added benefit of protecting the guests’ fare on their replacement cruise. Alternatively, guests can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional nonrefundable bonus FCC equal to 10% of the cruise fare paid (minimum US$25), or a full refund to the original form of payment. Requests must be received via www.princess. com/pcl by Oct. 31, 2021, or guests will automatically receive the FCC option. FCCs can be used on any cruises booked by Dec. 31, 2022, and sailing by April 30, 2023. RCL Cruises Ltd., a subsidiary of Royal Caribbean Group, has been awarded the tender for the construction of a new cruise terminal in Ravenna, Italy. Scheduled for completion in spring 2024, the Port of Ravenna will provide a world-class homeport for cruise ships to begin and end their itineraries in the Italian destination. A major overhaul of Porto Corsini will include a new terminal that, when fully operational, will result in an increase of cruise guests to over 300,000 per year. Upon completion, the terminal will span 12 hectares and feature public green spaces, pedestrian and cycling pathways and entertainment areas. Shore power will be available on the docks to enable ships in port to turn off their engines. Plus, guests will have convenient access to the airports of Bologna, Forlì, Rimini and Venice. Carnival Corporation & plc, the world’s largest cruise company, is expecting to return over 50% of its total fleet capacity to guest cruise operations by the end of October. This represents an important milestone for the company’s previously announced plans to resume service with nearly 65% of its fleet capacity to begin the New Year. To date, eight of the company’s line brands – Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, Costa Cruises, AIDA Cruises, P&O Cruises and Cunard – have resumed guest sailings. By the end of October, 42 ships across all eight brands will be operating. The brands are operating vaccinated cruises with updated testing and masking policies, from major global ports in the U.S., Mexico, Caribbean, United Kingdom, Western Europe, the Mediterranean and more. 8 | TRAVELWEEK | September 30, 2021

Air France has taken delivery of its first Airbus A220-300, the latest addition to its short- and medium-haul network. This marks the first aircraft in Air France’s 2019 purchase order of 60 A220-300s. All 60 aircraft are scheduled to be delivered by 2025, replacing the airline’s A318s and A319s as well as several Airbus A320s. The order also includes an additional mix of 30 options and 30 purchase rights. Starting Oct. 31, 0221, the Airbus A220-300 will fly to Berlin, Barcelona, Madrid, Milan-Linate and Venice from Air France’s hub at Paris-Charles de Gaulle. During the 2021-2022 winter season, it will gradually extend its network to Bologna, Rome, Lisbon and Copenhagen. Following months of preparation after exiting business rescue, South African Airways has resumed both domestic and continental service. Its first scheduled flight took place Sept. 23 from Johannesburg to Cape Town, one of three return flights per day between the two cities. Flights are also set to start to five African capitals: Accra, Kinshasa, Harare, Lusaka and Maputo. SAA’s Interim CEO Thomas Kgokolo says: “Our journey back to the skies has not been easy and I pay tribute to our dedicated workforce in all areas of the business, all of whom have and are putting in long hours ahead of this day. People in every facet of the business want nothing more than for SAA to succeed and for us to build a new airline based on safety and exemplary customer service.”

HOTELS & RESORTS The Iberostar Group has kicked off an ambitious plan to reopen its hotels in Cuba this winter season, in anticipation of a significant uptick in visitors. Following the recent news that Cuba will be easing entry requirements effective Nov. 15, Grupo Iberostar will reopen Iberostar Grand Packard – its top luxury property in Cuba – along with the Iberostar Selection Bella Vista Varadero, Iberostar Selection Ensenachos, Coral Level at Iberostar Selection Ensenachos, and Iberostar Daiquiri, all on Nov. 1. Shortly after on Dec. 1, Iberostar Bella Costa in Varadero and Iberostar Selection Holguin will reopen along with the Coral Level at Iberostar Selection Holguín. These will be followed by the Dec. 22 opening of Iberostar Playa Alameda and Iberostar Heritage Grand Trinidad. Iberostar Selection Playa Pilar in Cayo Guillermo, as well as Iberostar Parque Central, Iberostar Selection Varadero, Iberostar Laguna Azul and Iberostar Taínos are scheduled to open in January 2022.

NEWS

Air Canada resumes nonstop service to India from YYZ, YVR MONTREAL — Air Canada has resumed nonstop service to and from Delhi, following the lifting of restrictions on nonstop flights from India. Air Canada’s flights from Delhi to Toronto and Vancouver resumed on Sept. 27. “People are eager to reunite with family and friends and we are very pleased to resume service immediately from India to our Toronto and Vancouver hubs following the lifting of restrictions by the Government of Canada,” said Mark Galardo, Senior Vice President, Network Planning and Revenue Management at Air Canada. Galardo added: “We continue to be focused on the growing visiting friends and relatives market, and together with the long-standing cultural and business ties between Canada and India which are expected to grow over the coming years, Air Canada remains strongly committed to this important Asia-Pacific market.” Since service began in 2015, Air Canada has operated flights from Toronto and Vancouver to Delhi and from Toronto to Mumbai. The airline is planning to launch new nonstop flights from Montreal to Delhi and resume service to Mumbai as market conditions allow. Full schedule details are at aircanada. com.

Fain delivers straight talk in his latest video message to agents MIAMI — Royal Caribbean Group CEO Richard Fain, in his latest video message to the cruise company’s travel advisor partners, delivers some straight talk - as is his style - on the cruise experience right now, forward bookings and more. Fain starts by summing up the past few months: “What a roller coaster ride it’s been. Every day seems to bring dramatic news of one kind of another. Some positive, some negative, but it's always dramatic.” Recapping 2021 so far, Fain adds: “We responded at the beginning of the year when the pandemic was at its height. Then we got excited when we started reopening in June, and bookings matched our euphoria. Then came the delta variant, which has caused such turmoil and hurt our bookings so much.” Fortunately, he adds, the vaccines are working, even if just to lessen the impact of the delta variant. Fain then talks bookings: “Our focus is therefore on 2022, not the remaining months of 2021. Obviously, we don't like giving up on any period. But we are more determined to do well in ’22 and ’23. Even if that means accepting shortterm hits this year.” Royal Caribbean Group has two overriding goals right now, he adds.

“Firstly, key to our success in 2022 will be Wave period. And to have a good Wave, we need to show that we go into Wave with a solid and stable operation. That means by December we want stability. None of the confusion and endless changes that we have been experiencing, and that are so frustrating to you and your clients. “By the end of this year, we want virtually all of our ships to be operating and operating seamlessly in our core markets. Your clients need to know that we're back. And they need to know that the turmoil of the last 18 months is behind us. “The second goal was, we wanted to show, in a tangible way, how safe and healthy cruising is. We're doing that today. Not by theory, not by prediction. But by actual operations. Already two-thirds of our capacity is operating. We've carried over half a million guests, and only had 141 cases amongst those 500,000 people. As we've always said, there will be cases aboard the ship, just as there are cases on shore. But because of our protocols, there haven't been any big outbreaks.

“By the end of this year, we want virtually all of our ships to be operating and operating seamlessly in our core markets.” “Isolated cases, yes. Big outbreaks, no,” he added. “The signs are very encouraging. Bookings for 2022 demonstrate that there is pent-up demand.” After initial hesitancy from 20% of its employees, Royal Caribbean Group now has a 96% vaccination rate for its workforce, he adds. “In sum, we're excited about the way forward and confident that the darkest days are behind us, as we set our sights on a strong Wave and a powerful 2022. Getting there is still going to take fortitude, but we all need to take the steps now to prepare." And incorporating his signature signoff for this series of pandemic-era videos, Fain adds: “Of course, I need to remind you that preparing for 2022 also means washing your hands and getting your vaccine!” September 30, 2021 | TRAVELWEEK | 9

NEWS

“Collaboration is going to be critical”: TIAC calls for action following federal election TORONTO — The Tourism Industry Association of Canada (TIAC) is urging for collaboration across Canada’s tourism industry as well as government party lines following the results of the federal election. Extending its congratulations to the re-elected Liberal Government and all party candidates, Beth Potter, President and CEO of TIAC says that the organization is “working diligently” with all elected representative and senior federal officials on behalf of the industry. “Collaboration is going to be critical to moving us forward,” she said. “It has been our biggest strength over the past 18 months.” Potter added that TIAC was encouraged to see tourism-specific pledges mentioned in party platforms during the campaign, and advocated for all parties to work with the industry on: targeted support for the hardest hit; delivery of a proof of vaccination certification program; and the implementation of progressive strategies

Air Canada Vacations

Air Canada Vacations’ new 2021/2022 Sun Collection out now MONTREAL — Air Canada Vacations has released its newest Sun brochure featuring packages in 42 sun-soaked destinations. The 2021/2022 Sun Collection, which was unveiled to travel professionals across Canada earlier this month, features over 550 mostly all-inclusive hotels to choose from, including 35 new additions, three resorts exclusive to ACV and 35 semi-exclusive resorts. For cruisers, ACV is offering more than 100 cruises, including from the newly added Silversea. Other notable highlights include exclusive perks for Aeroplan members from over 184 hotels, more than 124 Play Collection resorts, and the addition of new tour options such as the Pure Nature Tour and Volcanoes & Beach tour in Costa Rica. 10 | TRAVELWEEK | September 30, 2021

Plus, as part of its ongoing commitment to inclusion, ACV is once again highlighting LGBTQ+ friendly hotels. And for those who prefer to travel green, there’s also the introduction of an eco-friendly spotlight for resorts certified for their green policies and support of local communities. Nino Montagnese, Vice President, Air Canada Vacations, says that he is “tremendously proud” of this year’s Sun brochure. “We want to advance the recovery of our industry with an inspiring piece that entices Canadians to dream of relaxation, adventure and sunnier days ahead,” he says. “As the demand for leisure travel continues to grow, we’re ready to meet the needs of travellers from all walks of life through an expanded product lineup that gives them the options they’re looking for. With so many choices at their fingertips, it’s easier than ever to plan their perfect getaway and create the magical moments they’ve been longing for.”

“Collaboration is going to be critical to moving us forward. It is vital that this once $105 billion industry be recognized as the important economic driver it is.” to address such issues as the labour shortage and traveller confidence. In the first announcement on the campaign trail, the Liberal Party announced that it would do the following: • Provide Canada’s tourism industry, including hotels, tour operators, convention centers and festivals that experience a minimum 40% revenue loss, with temporary wage and rent support of up to 75% of their expenses (a maximum subsidy rate of up to 75% would be available between September 2021 until May 31, 2022)

NEWS • Extend the Canada Recovery Hiring Program to March 31, 2022 • Launch the Arts and Culture Recovery Program that will match ticket sales for performing arts, live theatres and other cultural venues to compensate for reduced capacity • Extend COVID-related insurance coverage for media production stoppages to support 150,000 Canadian jobs • Implement a transitional support program to help bridge workers from the creative industry who continue to be impacted by the pandemic “It is vital that this once $105 billion industry be recognized as the important economic driver it is,” said Potter. “We look forward to working on an urgent basis with all Parliamentarians to ensure the survival of the tourism industry.”

Scenic to resume luxury expeditions to Antarctica VANCOUVER — Scenic is heading back to Antarctica, with the Scenic Eclipse set to resume expedition voyages from Jan. 7, 2022. As one of the first cruise lines to return to Antarctica after nearly two years of no visitors, Scenic is anticipating an exciting season filled with “unbelievable encounters and experiences with wildlife,” says Jason Flesher, Expedition Operations Manager – Scenic Discovery Yachts.

Scenic Eclipse’s 13-day ‘Antarctica in Depth’ voyage will depart from Ushuaia, Argentina with a maximum of 200 guests onboard. Highlights vary, depending on weather conditions, and may include the 11-kilometre-long Lemaire Channel, a visit to a working scientific base, exploring an abandoned whaling station, climbing to the rim of a volcanic crater, and the opportunity to cross the Antarctic Circle at latitude 66°33’ South. Included daily excursions run the gamut, from cruising among ice formations in Zodiacs, to kayaking, paddleboarding and hiking with expert marine biologists and geologists. For a truly unique experience, guests are welcome aboard the yacht’s custom-built, six-guest submarine, Scenic Neptune, which offers journeys below the ocean surface with 280-degree views. They can also board one of two state-of-the-art, six-guest Airbus helicopters that offer vistas not seen by any other method. In celebration of the return to Antarctica, Scenic is offering complimentary roundtrip business class flights and up to 20% off when the booking is paid in full by Dec. 15, 2021, on January to March 2022 sailings. The company is also offering its Flexible Booking Policy, which allows guests to defer their travel plans or cancel up to 60 days prior to departure with no additional booking fees (third party fees may apply). To sail with Scenic, all guests and crew must be fully vaccinated. On embarkation, guests are given a rapid antigen test (at no additional cost) and tem-

PEOPLE TTI Travel in expansion mode with 3 new agent hires TTI Travel is growing its team with the addition of three new travel advisors to its TTI Travel Circle. Rosalba Chiappetta, a 35-year industry veteran, joins the team from First In Service (F1S) in Toronto. John Gravel, based in Montreal, comes to TTI Travel with hopes of expanding his corporate and luxury leisure business, and has strong ties to Cirque du Soleil and Lune Rouge. Lastly, Karen Wyers made the leap from being the Head Concierge at the Four Seasons Toronto to a valued member of TTI Travel earlier this year. On the new hires, Rocky Racco, CEO of TTI Travel, says: “We are thrilled to be welcoming these three advisors to the TTI family. This demonstrates our ongoing commitment and ability to attract and work with some of the best advisors in the travel industry.” For more information on becoming an Independent Contractor at TTI Travel contact Barb Finn at bfinn@tticanada.com.

perature checks are ongoing. Other safety protocols include social distancing and mask wearing in public spaces, while state-of-the-art HVAC systems that provide 100% fresh air, and advanced HEPA filtrations have also been installed. For more information on health and safety protocols go to www. scenic.ca/assurance-oceans.

“IPW is reuniting the world”: IPW 2021 goes off without a hitch in Las Vegas LAS VEGAS — The 52nd annual IPW, which took place Sept. 18-22 in Las Vegas, brought more than 2,600 attendees from 52 countries together for the U.S. travel industry’s premier international marketplace. The event was a much-welcome success after the cancellation of IPW 2020 due to the pandemic. Health and safety practices were at the forefront as IPW gathered global travel professionals, including U.S. destinations, hotels, attractions, sports teams, cruise lines, airlines and transportation companies, together with international tour operators, buyers and wholesalers from around the world, to meet at the new West Hall of the Las Vegas Convention Center for three days of business appointments. IPW 2021 is the first international, large-scale travel meeting to convene live in the U.S. since the start of the pandemic. Last week, as IPW was underway, the Biden administration announced plans to reopen the U.S. to international air travel for fully vaccinated travellers worldwide. “The November reopening of international air travel to vaccinated travellers is a critical turning point in our industry’s recovery - and the announcement couldn’t have come at a more perfect time, on the opening day of IPW,” said U.S. Travel Association President and CEO Roger Dow. “IPW is not only reuniting the world, it’s a stage for rebuilding relationships and conducting business that will lead to the full return of inbound travel,” said Dow. New elements for IPW 2021 included IPW Focus, an educational program September 30, 2021 | TRAVELWEEK | 11

NEWS with programming across an array of topics, from technology and innovation to research and insights, presented by thought leaders and innovators. IPW also coordinated with the trade show company Connect Travel to co-locate several events around this year’s event. Brand USA, the destination marketing organization for the United States, returned as the premier sponsor of IPW 2021. IPW 2022 is scheduled to take place June 4-8, 2022, in Orlando.

Goway launches ‘Your Next Journey: The Best of Goway Travel’ TORONTO — Goway has a brand new, interactive digital travel brochure called ‘Your Next Journey: The Best of Goway Travel.’ For the first time ever, travel ideas from across all of Goway’s destination regions are included in one brochure with a brand new design and simplified presentation. Adam Hodge, VP of Marketing at Goway, notes that Goway has provided tailor-made travel for globetrotters for more than 50 years, and that ‘Your Next Journey: The Best of Goway Travel’ is a bold first step into the next 50 years, offering curated insight and inspiration for world travellers. Hodge adds: “Your Next Journey is a great conversation starter for travel agents looking to re-engage their loyal past customers. It projects the positivity, excitement, and inherent beauty that we all love and miss about travelling the world. It’s a great way to take the first step on our next journey together.” The new brochure features 450+ travel ideas curated by Goway’s team of Destination Specialists as well as tips, insights, and in-destination photos. Travel ideas feature vacations to all of Goway’s destination regions, including Australia, New Zealand, and the South Pacific, Asia, Africa and the Middle East, the UK and Europe, Central and South America, and Polar Voyages. Hodge says all of Goway’s travel ideas have been standardized in terms of accommodation level and travel style across all regions, ensuring a 12 | TRAVELWEEK | September 30, 2021

seamless reading experience throughout the brochure. Travel styles, accommodations, and packages across all regions are now labelled as moderate, first-class, or deluxe. All pages in the brochure have embedded links back to Goway’s main website, encouraging travellers and travel professionals to get in touch about any trip, adds Hodge, noting that the trips also represent the best-selling and most popular vacations for the company. Goway has cultivated a greater focus on private-guided experiences, with over 20% of its product line offering private tours and transfers. The company has also introduced the new Idyllic Retreats line of refined and relaxing getaways in destinations all around the world. New destinations include the West African nations of Ghana, Togo and Benin. Hodge says that with ‘Your Next Journey: The Best of Goway Travel,’ Goway is charting a course out of the pandemic and redefining the way to go Globetrotting. Goway is also celebrating the launch of Your Next Journey with a quiz that offers agents a bonus $25 on their GowayPro Rewards Card. Agents can answer questions about the brochure and get rewarded.

“It was pretty amazing”: TPI’s regional reunion tour wraps up TORONTO — Travel Professionals International (TPI) wrapped up its regional reunion tour last week after visiting their advisors in B.C, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia and Newfoundland and Labrador, reuniting with over 300 TPI travel advisors in total. "Working from home as an independent travel advisor can be lonely at times, and certainly over the past 18 odd months, we've recognized that feeling has been amplified as advisors had to navigate their business through these troubling times,” said TPI CEO, Zeina Gedeon. “We've all missed face-to-face connections and while TPI has been in constant communication with daily, weekly network calls, nothing replaces in-person interaction, so we decided it was time to get out and see our advisors ‘in-person’,” she added. "Typically, during our TPI cross country roadshows, we engage in business sessions, participate in supplier training and have a very structured agenda. However, this reunion tour was about

PEOPLE Úna O’Leary is Virtuoso’s new General Manager, Canada Virtuoso has welcomed Úna O’Leary, a former CWT executive, as its new General Manager, Canada. O’Leary, who most recently served five years as senior director of Marketing & Strategic Partnerships, North America at CWT, a Virtuoso member agency, is based in Toronto and will now be responsible for driving Virtuoso’s business development to increase its footprint within Canada. In addition to her time at CWT, O’Leary also held senior-level positions at Ensemble Travel Group as well as CIBC Insurance and American Express. “During my time at CWT, I managed the Virtuoso relationship and it allowed me to get to know the organization from the agency perspective,” says O’Leary. “I’m very happy to be back in the Virtuoso family and look forward to working with their dedicated team of professionals to further expand their presence and partnerships within Canada.” O’Leary’s appointment represents the latest in strategic global hires for Virtuoso, which earlier this year announced new General Manager roles in other regions including Latin America and the Caribbean, as well as Europe, Middle East and Africa.

NEWS connecting! We didn't have any PowerPoint presentations, or any suppliers at the gatherings. It was all about reuniting the TPI family and it was pretty amazing!” said Gedeon. Also on TPI’s event calendar, the host agency’s fall consumer virtual nights are taking place every Wednesday at 7 p.m. EST. There’s also TPI’s upcoming virtual conference scheduled for Oct. 20 - 21. Plus, Gedeon says plans are full steam ahead for TPI’s ‘ultimate family reunion’ at the annual out-of-country conference in May 2022.

Just opened: Hyatt Ziva Riviera Cancun

Credit: Playa Resorts

CHICAGO — The all-inclusive, familyfriendly Hyatt Ziva Riviera Cancun has officially opened as the newest addition to the Hyatt Ziva portfolio. Operated by Playa Hotels & Resorts and situated near Cancun’s Hotel Zone, the 438-room resort invites guests of all ages to enjoy a wide array of amenities that include: • Spacious suites with private balconies and spa-like bathrooms that come equipped with rainfall showers, plus hot tubs, turndown service, high-tech entertainment and complimentary minibars • 17 globally-inspired and locally authentic restaurants, bars and lounges • Nine swimming pools including an oceanview pool and a sprawling water

park with tall slides and a kid’s pool • Fitness centre and a two-storey Zen Spa featuring 13 indoor and 8 outdoor treatment rooms • More than 51,000 square feet of meeting and event space and conference facilities that are ideal for beachfront weddings, anniversary celebrations and corporate meetings “We’re thrilled that Hyatt Ziva Riviera Cancun is welcoming guests and World of Hyatt members to experience the Hyatt Ziva brand in Mexico, a key leisure destination this year,” said Frank Lavey, Senior Vice President of Global Operations, Hyatt. “This addition to the Hyatt Ziva portfolio offers a sophisticated, multi-generational stay in the exciting Riviera Cancun region.” Fernando Mulet, Executive Vice President & Chief Development Officer, Playa Hotels & Resorts, added: “With elevated amenities along with Playa’s award-winning Service from the Heart and an extraordinary destination, Hyatt Ziva Riviera Cancun represents the very best in all-inclusive luxury. Since partnering with Hyatt less than a decade ago, the family-friendly Hyatt Ziva and adults-only Hyatt Zilara brands have become the premier all-inclusive experiences throughout Mexico and the Caribbean. We look forward to expanding our footprint together with Hyatt and our investment partners.” For more information go to resortsbyhyatt.com/ziva-riviera-cancun.

Hyatt Ziva Riviera Cancun Model Room Oceanfront King Suite

Carnival unveils the new name for Carnival Victory MIAMI — What’s in a name? About US$200 million’s worth of pure radiance, says Carnival Cruise Line. The company has officially changed the name of Carnival Victory to Carnival Radiance, which is now in the final stages of a $200 million, bow-to-stern makeover in Cadiz, Spain. The third in the line’s Sunshine-class series, Carnival Radiance is scheduled to depart Cadiz on Oct. 18 to start a seven-week journey to its homeport in Long Beach, California, with stops in Miami and a transit of the Panama Canal along the way. On Dec. 13 it will make its Southern California debut, kicking off a year-round schedule of three- and four-day cruises to Baja Mexico from the Long Beach Cruise Terminal. On this route, three-day cruises depart Fridays and visit Ensenada, Mexico. Fourday cruises will sail on Mondays, calling at Ensenada and Catalina Island. Onboard, guests will find all of Carnival’s popular Fun Ship 2.0 dining, beverage and entertainment spaces, as well as Big Chicken, a casual poolside restaurant created by Carnival’s Chief Fun Officer, Shaquille O’Neal, which debuted on Mardi Gras earlier this year. Other notable offerings include the new Cucina del Capitano, the multi-purpose Liquid Lounge, and one of the largest Cloud 9 Spas at sea. “The transformation of Carnival Victory has been in the works for quite some time but we’re delighted that she can now be officially be called Carnival Radiance – the newest member of our fleet,” said Christine Duffy, president of Carnival Cruise Line. “Carnival Radiance features all of our most popular spaces and provides a truly unique and exciting vacation option for the Southern California short cruise market.” A traditional naming ceremony will be held once Carnival Radiance arrives in Long Beach. Additional details will be announced shortly. Carnival Radiance joins Carnival Miracle, which will reposition to Long Beach on Sept. 27 to operate short cruises to Mexico, as well as Carnival Panorama, which is sailing week-long voyages to the Mexican Riviera. Last week, Carnival confirmed that 11 ships, or half of its U.S. fleet, is now in operation. September 30, 2021 | TRAVELWEEK | 13

NEWS Credit: Hemsworth Communications

Trafalgar, Costsaver promise one MAKE TRAVEL MATTER Experience on every land tour by 2023

AmaDahlia

72-passenger AmaDahlia now sailing the Secrets of Egypt & The Nile CALABASAS, CA — AmaWaterways celebrated the launch of its newest ship – AmaDahlia – on the Nile River earlier this month, sailing the Secrets of Egypt & The Nile itinerary. During the festivities, co-founders Rudi Schreiner and Kristin Karst surprised the ship’s first passengers by joining them for a cocktail hour at the five-star Four Seasons Hotel Cairo At The First Residence where all guests enjoyed their four-day, pre-cruise land packages. Passengers then boarded the ship in Luxor where they were greeted by local musicians and an Egyptian whirling dervish performance before exploring the AmaDahlia and embarking on their seven-night river cruise. “I am absolutely delighted to have our wonderful new AmaDahlia sailing the Nile River,” said Kristin Karst, executive vice president and co-founder of AmaWaterways. “It was truly such a joy to be with our guests as together we discovered the beautiful setting onboard, reflecting the local culture and distinctive art of the region. Egypt has a very special place in my heart, and I am so excited to have many more guests experience the beauty of AmaDahlia and the unparalleled experiences that this itinerary offers.” The 72-passenger AmaDahlia has 36 staterooms including 16 suites between 370 and 430 square feet. Ame14 | TRAVELWEEK | September 30, 2021

nities include a swimming pool and bar on the Sun Deck, as well as locally sourced cuisine at the Main Restaurant and The Chef’s Al Fresco Restaurant. AmaDahlia’s immersive 11-night Secrets of Egypt & The Nile itinerary operates seasonally from September through June each year, sailing roundtrip from Luxor to Aswan with intra-Egypt flights between Cairo and Luxor. Days are spent discovering the Temple of Luxor and Valley of Kings and Queens, the Great Sphinx and the Pyramids of Giza. The cruise and land itinerary includes three nights in Cairo pre-cruise and one-night in Cairo post-cruise, where guests stay in the Four Seasons Hotel and enjoy an exclusive private tour and special farewell lunch at the Abdeen Presidential Palace. Optional extensions include pre-program, three nights in Dubai or four nights in Jordan (Amman and Petra) and post-program, four nights in Israel (Jerusalem). AmaWaterways requires all guests to be fully vaccinated against COVID-19 prior to their river cruise. For those who’ve received the Pfizer, Moderna or AstraZeneca shots, they must be fully vaccinated at least 14 days prior to their sailing date. Those who’ve received Johnson & Johnson must be fully vaccinated at least 28 days prior to their departure. For entry into Egypt, travellers must present a printed negative PCR test and complete and carry with them a Egyptian Health Declaration Form. Passengers are also asked to refer to AmaWaterways’ outline of Travel Entry Requirements.

TORONTO — In celebration of World Tourism Day on Sept. 27, sister brands Trafalgar and Costsaver have doubled down on their commitment to responsible tourism by offering a minimum of one MAKE TRAVEL MATTER Experience on every land tour by 2023. Launched in 2020 on itineraries across the brands of parent company The Travel Corporation (TTC), MAKE TRAVEL MATTER Experiences are conscious travel experiences that have been carefully selected for their positive social and environment impact on local communities. There are 98 of these unique experiences around the world, particularly in Asia where 100% of trips already include a MAKE TRAVEL MATTER Experience. Since the launch, both Trafalgar and Costsaver have been contributing directly to the United Nations Sustainable Development Goals (UNSDGs) by offering guests meaningful travel opportunities. Using a proprietary assessment tool developed exclusively for Trafalgar and The Travel Corporation’s family of brands, MAKE TRAVEL MATTER Experiences are assessed against a robust set of criteria directly tied to these UN Global Goals. Trafalgar’s and Costsaver’s 2023 initiative comes at a crucial time, says TTC, as the travel industry looks to rebuild after more than 62 million jobs were lost last year due to the pandemic. “As a company with sustainable and responsible travel ingrained in our DNA, we are taking every step possible to secure the future for our industry,” says Gavin Tollman, Global CEO of Trafalgar and Costsaver. “In the wake of the pandemic, every travel organization should be reviewing and assessing their operations in line with the UN Global Goals and this is just one way we are securing a more inclusive future for the people and places we visit and our guests.” Gemma Myhill, Trafalgar and Costsaver’s Global Sustainability Officer, adds: “With this change, not only will our guests continue to have incredibly rich experiences when they

NEWS tour with us, they will also know their travels will meaningfully give back to local communities, wildlife and the planet, no matter the destination they choose.” Travellers can identify these experiences by looking out for the MAKE TRAVEL MATTER Experience seal on www.traflagar.com and www.costsaver tour.com/en-ca.

American Express Travel’s President shares her top 6 top travel trends TORONTO — The travel industry is seeing a resurgence of the travel agent, says American Express Travel’s President Audrey Hendley, who has identified six new travel trends to come out of the pandemic. Shaped by new survey data, these trends, says Hendley, will help guide travel professionals in their return-to-travel and recovery plans. Here are Hendley’s Top 6 Emerging Travel Trends: 1. The Resurgence of the Travel Agent: As consumers look to find their next vacation spot, they are seeking out travel advisors to help them navigate through the complex travel environment. Even the most seasoned travellers are looking for a second opinion when booking travel right now and are looking to speak directly to someone that they can trust. New Amex Trendex survey data even found 36% of Millennials say they are more

likely to call their travel provider due to the pandemic. 2. Desire To Travel Big, Shop Small: Travellers want to learn and provide a positive experience to the places they travel to and are looking for guidance from travel brands on how to support and engage with small businesses while travelling. In fact, Amex Trendex survey data found that 83% of consumers surveyed agree they always shop and eat at small businesses while travelling to support the local economy, and 82% say they look for destinations where they can immerse themselves in the local culture. 3. New Currency Emerging: Consumers are looking for new ways of spending on their trips with credits and vouchers, such as eCredits and travel vouchers, which has become recently accessible on AmexTravel.com. Here, consumers can easily see what credits they have and when they expire directly on the Amex Travel homepage. In fact, the 4 top biggest U.S. airlines (American, United, Delta and Southwest) had US$10 billion in unused travel credits on their books at the end of 2020, according to company filings with the Securities and Exchange Commission. 4. Shift towards sustainability and responsible tourism: The consumer mindset has changed — they are being more purposeful about their purchase decisions, especially when it comes to travel. Amex Trendex research shows 50% of travellers say they have become more interested in responsible tourism and 87% want to have a positive impact on the community they are visiting.

5. Growing Opportunity For Brands To Engage: New Amex Trendex found that 2 in 5 consumers say they are not receiving enough information about the social and environmental impact of their travel. As such, there is a strong opportunity for brands to directly engage with their customers and educate them. American Express Travel also found that consumers are willing to pay more to use travel and lifestyle brands that demonstrate environmental responsibility or to offset their carbon footprint, and they are looking to travel brands to highlight the positive impact that they are making while travelling. 6. Flexibility is Key: With the future of travel uncertain because of fluctuating travel restrictions, it is important to have a plan A, B and C and be willing to pivot as needed.

Crystal resumes sailings from New York City MIAMI — Crystal Cruises has resumed operations from New York City, with the Crystal Symphony embarking last week for a series of roundtrip voyages from Manhattan Cruise Terminal. The ship departed Sept. 24 from New York for its ‘Luxury Bermuda Escapes’ itinerary, the first in the series of nine 7-night cruises sailing from Manhattan every Friday through Nov. 19, 2021. This series follows Crystal Symphony’s Luxury Bermuda Escapes series out of Boston in late August and early September. “We are delighted to sail once again from New York’s Manhattan Cruise Terminal, offering our guests the chance to experience Crystal’s unmatched luxury, Michelin-level cuisine and genuine personalized service on voyages close to home,” said Jack Anderson, president of Crystal. “Travellers can enjoy the stunning pink-sand beaches and abundant outdoor pursuits of Bermuda with peace of mind, knowing that their health and safety is our number one priority and our comprehensive Crystal Clean+ measures and vaccination requirement assure them a safe and pleasurable trip.” Crystal Symphony will set sail with all guests and crew fully vaccinated, and with guests and crew following all local health guidelines when visiting Bermuda. September 30, 2021 | TRAVELWEEK | 15

NEWS It is also sailing with reduced capacity to offer guests even more space onboard. In addition, Crystal recently announced that it is extending its current vaccine requirement for guests and crew through 2022. All-inclusive fares for Crystal Symphony’s Luxury Bermuda Escapes start at US$1,999 per person when booked by Nov. 3, 2021. Guests have the option to extend their travels with a preor post-cruise hotel stay at The Pierre Hotel, a historic 5th Avenue landmark, or the Intercontinental New York Times Square, located within walking distance of the Broadway Theater District. Hotel stays include airport and ship transfers, breakfast daily, complimentary wi-fi and all hotel taxes and fees.

Here’s what 3 travel industry execs are saying now about Canada’s vaccine passport for int’l travel TORONTO — In the run-up to the election, Justin Trudeau said the federal government would give the provinces $1 billion to help shoulder the costs of provincial vaccine passports. Days later, and still on the campaign trail, Trudeau suggested that for any provinces that were interested, and had rolled out provincial vaccine passports, the federal government could add certification for international travel. While Canada’s official system of proof of vaccination for international travel was first promised for fall 2021, on Sept. 3 Trudeau said, “We will be bringing in that more formalized version in the coming months, or a year perhaps.” Piggybacking federal certification for international travel for fully vaccinated Canadians onto provincial vaccine passports, Trudeau seemed to be suggesting, could be an interim measure until the national system is ready. “The priority is giving people a solid document that will allow them to do both things, both engage provincially in local businesses, knowing that they’re safe from the people at the next table, and travel internationally with something robust enough and approved by 16 | TRAVELWEEK | September 30, 2021

the government of Canada, that will be accepted at airports around the world,” he said. The list of provinces with vaccine passports - which could add in the federal government’s certification for international travel, if Trudeau keeps his election promise - is growing. Vaccine passports / proof of vaccination requirements for non-essential activities are now up and running in Ontario (Sept. 22), New Brunswick (Sept. 22), Alberta (Sept. 20), B.C. (Sept. 13), Quebec (Sept. 1) and Manitoba (Sept. 3). Other provinces coming onboard include Newfoundland and Labrador (early October), Saskatchewan (Oct. 1) and Nova Scotia (Oct. 4). For now Canadian travellers are using ArriveCAN to upload their proof of vaccination. We wanted to know, is ArriveCAN a good enough system for the shortterm, since the piggybacking plan with the provincial vaccine passports is still so far just an election pledge, and since the official Canadian vaccine passport could be as much as a year away? We asked three travel industry experts what they’re hearing and seeing now, here’s what they said: “Most travellers including international travellers are comfortable with the ArriveCAN app and able to upload their proof of vaccination. This is similar to entry requirements for several other countries. Unfortunately there is still much confusion amongst Canadians and Americans as to which negative COVID test you require when travelling to / from Canada and some even think you need it to travel between provinces… the federal and provincial governments have really botched their messaging and continue to state now is not the time to travel!” — Brian Robertson, President (Canada West), Direct Travel

“This flip-flopping about has folks back and forth on things as you can imagine. Now with the proof of vaccination, more people are raring to go. I’m heading out on Oct. 16 myself and can’t wait! Generally one streamlined piece would be the best and it’s just too bad that the process is getting stalled by jurisdiction issues ie. health being provincial and transport being federal. We’ll keep hoping for quick but conscientious methods that won’t be rolled-out so quickly they will need to be redone.” — Heidi Hurst, Heidiway Travel, Calgary “I don’t expect we’ll see anything [in terms of the national vaccine passport for international travel] in the very near future. I’ve been talking to friends, colleagues and agents to find out peoples’ experiences travelling overseas …. right now ArriveCAN seems to be sufficient (along with negative tests) and quite a few are also using Verifly. “The vast majority of people I’ve heard from have said the process takes longer than usual but it’s expected and there haven’t been any issues if you have the ArriveCAN app and negative test within 72hrs. “The biggest thing I’ve noticed is the inconsistency around whether documents are checked, how closely, etc. Some have had rigid checks — so long lines — whereas others have zipped through (could have something to do with how full the flight is, etc.). “I think as traveller numbers go up we’ll see an increase in issues without an international passport, given the lack of consistency with requirements and regulations.” — Allison Wallace, VP, Corporate Communication & CSR, The Americas, Flight Centre Travel Group

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