Travelweek AUGUST 3 2023

EXPERTS WEIGH IN ON INFLATION'S IMPACT

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WESTJET EXPANDS WINTER SCHEDULE

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UPLIFT ACQUIRED BY UPGRADE

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INFLATION WOES?

Is inflation really impacting travel plans this year? Industry experts and travel agents weigh in

By Cindy Sosroutomo

TORONTO — We’ve all griped about the price of chicken in recent months. Lettuce cost an arm and a leg for months, gasoline prices remain well above average, and don’t even get us started on mortgage rates.

Record-high inflation rates in Canada, which reached their peak in June 2022 at 8.1%, have impacted just about every facet of daily life, from groceries to gasoline to housing. And though the annual inflation rate fell to 2.8% in June 2023, a sizable decline from May’s 3.4% rate, Canadians are still feeling the burn of the high cost of living, forcing many to forego little luxuries and alter their travel plans.

A recent Ipsos poll conducted on behalf of Global News found that six in 10 Canadians (62%) are scaling back their vacation plans due to inflation, while 24% say there’s just no way they can afford to vacation at all this summer. But in a twisted Catch-22, the more Canadians stress over inflation, the greater the need for them to go on vacation. Seven in 10 (71%) say they really need to get away, particularly those with kids (83%), but only six in 10 (58%) think it’s likely they’ll be able to.

“It’s clear that from discussions with suppliers and travel advisors, inflation is indeed affecting travel plans for 2023,” says Heather Baker, National Marketing Manager, Independent by Flight Centre. “The concerns about rising costs for transportation, accommodation and other expenses related to travel have been expressed by many. The high cost of living is having an impact on travel budgets this year, prompting people to make adjustments in their trip planning and budgeting.”

Baker adds, however, that despite limited budgets, Canadians are still finding a way to get away, a clear indication of just how highly they value travel.

“Individuals are recognizing the significance of travel experiences and are continuing to embrace them, even if it means making sacrifices in other areas of their lives. This unwavering determination to pursue wanderlust is a testament to the transformative power of travel and its enduring influence on our lives,” says Baker.

Case in point, Uplift, a leading provider of ‘Buy Now Pay Later’ (BNPL) travel payment and credit products.

According to Denise Heffron, Managing Director, Commercial, business has been progressively increasing and continues to look good into the winter, which means Canadians are doing whatever’s necessary to book their much-deserved vacations.

“With the extended COVID pause for travel in Canada, it appears as though Canadians are continuing

to make up for lost time and travel,” she tells Travelweek. “At Uplift, our Q2 business in Canada was up considerably year-over-year, and the trend for Q3 is excellent as well. Overall in the market, business is robust but the increases we are seeing could be partially due to travellers’ increasing adoption of monthly payments for their budgeting.”

Valerie Styger, Travel Agent Distribution Manager at Expedia TAAP, Expedia Group, is seeing a similar trend in traveller sentiments, telling Travelweek that although the rising cost of everyday life is a growing concern for travellers, findings from the company’s 2023 Traveler Value Index shows that they are not reducing their travel budgets.

“In fact, nearly half said they are increasing travel budgets this year. While inflation is a consideration – a majority of consumers listed inflation as the biggest factor impacting their travel plans for the next 12 months –people still value travel and are willing

to invest in these experiences, if they feel they are getting the best value for their money,” says Styger.

Even more surprising is the fact that luxury travel continues to flourish during these inflationary times. Zeina Gedeon, President and CEO of Trevello Travel Group, tells Travelweek that the luxury market has shown “remarkable resilience” and that the trend of “hyper-personalization” has become increasingly important to luxury travellers.

“Travel remains a top priority for discretionary spending, prompting people to cut back in other areas to accommodate travel expenses,” says Gedeon. “The impact of the pandemic has ingrained a deep appreciation for travel, leading consumers to be reluctant to sacrifice it despite tough economic times.”

BUDGET TIPS FOR TRAVEL AGENTS

Úna O’Leary, General Manager of Virtuoso Canada, says that she’s seeing a shift from ‘revenge travel’ – the global phenomenon of people booking big trips to make up for lost time during the pandemic – to experiential travel, a trend where travellers splurge on meaningful, immersive experiences.

“According to our Virtuoso network survey, 74% of Virtuoso travellers say that ‘creating a travel experience that best fits my expectations is more important than price’,” she says.

But how do travellers do this without breaking the bank, particularly when everything costs so much?

Got a story idea?

Questions or comments?

Write to Cindy Sosroutomo at cindys@travelweek.ca

TRAVEL REMAINS A TOP PRIORITY FOR DISCRETIONARY SPENDING.

“Some ideas that are being shared include planning to travel during off-season or shoulder season to avoid peak pricing, and to consider other options in terms of accommodations,” says O’Leary. “Another thought is to visit locations that are less in-demand yet still provide the same feel and experiences as what travellers are looking for. For example, travel to Croatia instead of Italy."

O’Leary also recommends booking early: “Planning well in advance helps mitigate the cost of airfare and accommodations. Advisors are recommending planning vacations at least 100 days in advance.”

Similarly, Baker, of Independent by Flight Centre, suggests these cost-saving options and alternatives to clients:

“Look out for travel deals, discounts and promotions that can significantly reduce the overall expenses of their trips. Being open to flexible travel dates can also lead to more affordable options, and consider suppliers that offer payment plans. This allows your clients to spread out the cost of their trip over time, making it more manageable and less financially overwhelming for them.”

WHAT ARE TRAVEL AGENTS SAYING?

Travelweek asked those on the front lines – travel advisors – what they’re hearing from clients about the possible impact inflation has had on travel plans this year.

Brenda Slater of Beyond The Beach

in Tiny, ON, says that she hasn’t noticed any concerns from her clients about inflation, saying that “pent-up demand remains at full tilt for me.” She notes that family travel to Japan has been particularly popular this summer, as most of her clients are over 50 and relatively affluent.

Gary Rams, associated with Crowfoot Travel Solutions in Calgary, AB, says that his clients still have healthy travel budgets, but that he’s also doing his best to save them money in the long run.

“I’m spending a lot more time to make sure clients get fair value and a good experience. I may make suggestions like spending fewer days in a city like Paris where hotel prices are very high, and suggest heading to the south of France instead. There are still some places that offer a reasonable experience at fair value, like Peru, Vietnam and Thailand,” says Rams.

Meanwhile, Tony Santelli of FunRexAlcyon Travel in Laval, QC, says that in addition to inflation, travellers also have to contend with higher travel rates, with tour operators, hotels, car rental companies and airlines trying to make up for lost revenues during the pandemic.

“Sure, fuel costs more but when a packaged holiday of $1,300 is now selling for $1,700, somebody is making a bigger profit than usual,” says Santelli. “In the end, I’m finding that the pent-up demand is winning and the client is still willing to pay higher prices. If they really want to travel, they will travel.”

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Paris bookings far outpacing all other international cities, says First in Service

TORONTO — Canadians are falling head over heels in love with Paris this year – just ask First in Service Travel LTD (F1S).

The New York-based Virtuoso-affiliated travel agency, which launched in Canada in 2019, reports that the City of Lights is far outpacing every other international city being booked for 2023 by its travel advisors in Canada.

When F1S advisors were asked to name the top three locations they are booking outside Canada this year, Paris ranks first with 21.7%, followed by London (13%) and a four-way tie for third place between Lisbon, Rome, Sicily and Tel Aviv (8.7%).

F1S’s top five countries from Canada include: Italy (52.2%, with Florence, Milan, Puglia, Rome and Sicily all named); France (43.5%, with Paris named); Portugal (26.1%, with Lisbon and Porto each named); Morocco (21.7%, with Fez and Marrakesh each named); and Greece (17.4%, with Athens named).

“While Italy, France and Greece are all returning favorites with good reason, the big surprise this year is how much our clients are seeking out destinations that are less familiar and more exotic, including Portugal and Morocco,” says Fernando Gonzalez, F1S Chief Executive Officer.

Willa Griffin, who leads the F1S Canada operations, agrees: “People have been flocking to Italy and Greece since the pandemic and now are returning to destinations like Morocco that were very locked down and offer something a bit different.”

ITALY ALSO TOPS THE LIST

Additionally, when Canadian F1S advisors were asked to name the single top global destination where they are sending clients this year, Italy ranked first with 43.%, with no other country coming close.

“Italy is incredibly busy this year; I believe this is still catch-up from the pandemic,” notes Marisa Wise, F1S advisor. “Italy is a dream destination for many travellers. It’s also very popular with honeymooners; I have many couples booking Italy this year.”

EXPERIENTIAL TRAVEL

According to F1S advisors, Canadian travelers are also seeking out new and different experiences as well. F1S advisor Isla Steinberg says, “People want to get back to experiential travel and away from beach destinations, which were a focus during Covid.”

Porto and nearby Douro Valley, along with the world-class charms on Lisbon, have propelled Portugal close to the forefront of client demand and interest.

“Portugal is an amazing country that offers excellent value in the European market,” notes F1S advisor Ashleigh O’Connor. “There is an abundance of high-end luxury hotels throughout the country, and they all offer something unique.”

TOP REGIONAL DESTINATIONS FROM CANADA

Each surveyed advisor was also asked to name the single most popular international destination they

are specifically booking for Canadian clients on each continent and other major regions globally. The top picks were:

• Africa:  South Africa (39.%), followed by Morocco

• Asia: Thailand (30.4%), followed by Japan

• Australia/New Zealand/South Pacific: Australia (17.4%), followed by New Zealand and Tahiti

• Caribbean:  Dominican Republic (26.1%), followed by Turks & Caicos

• Central America:  Costa Rica (43.4%), followed by Belize

• Europe:  Italy (43.5%), followed by Portugal

• Mexico: Cancun (34.8%), followed by nearby Riviera Maya

• Middle East:  Israel (52.2%), followed by United Arab Emirates

• South America: Argentina (17.4%), followed by Chile and Colombia

• United States: Florida (30.4%), followed by California and Hawaii  Earlier this spring, F1S laid out its expansion plans in key markets that include Toronto, where it opened an office in 2019, Vancouver and Montreal, where it will be expanding virtual operations.

For more information email Fernando@F1S.com.

PARIS

5 need-to-knows about Inclusive Collection’s ‘Confidant Collective’

Travel advisors can become experts on the company’s 10 brands with these best-in-class tools

Advisors can register for a Confidant Learning webinar to gain knowledge of brands, resorts, industry-best practices and growing their business. Those unable to attend a live webinar can view previous sessions in the library.

Advisors can learn what sets the Inclusive Collection apart through an interactive education program. They become certified upon completion of the 10 core courses. Supplemental courses are available to those who focus on specialty travel.

CONFIDANT REWARDS

Advisors can earn points when booking the Inclusive Collection through Hyatt, Inclusive Collection or with a tour operator. Points can be redeemed for complimentary stay certificates, gift cards, charity donations and merchandise. As advisors complete Confidant Learning and enter bookings, they’ll move up tiers, unlocking different rewards.

CONFIDANT CONNECT

Advisors can login to the Confidant Collective daily newsletter to stay up to date on all offers and happenings. The newsletter is distributed twice per month and features the latest products, incentives and upcoming webinars.

CONFIDANT CONNECT LIVE

Inclusive Collection’s travel advisor appreciation event takes place each fall. The top 100 advisors qualify. Advisors should make sure they have all their Confidant Rewards bookings registered.

For more information go to confidant.amrcollection.com.

CONFIDANT LEARNING WEBINARS CONFIDANT LEARNING

HOTELS

The Riu Plaza London Victoria has officially opened its doors as RIU Hotels & Resorts’ first establishment in the United Kingdom. The new four-star, 435-room hotel is centrally located in London’s Westminster area, situated just metres from Victoria Station and 30 minutes from Gatwick Airport. Hotel rooms are modern and comfortable, decorated with contemporary wallpaper and watercolour paintings. Many of the modern superior suites and rooms overlook the city centre, but the most spacious rooms are located on floor -1, a common feature in UK hotels to maximize the space. Special focus on privacy has been taken, particularly in communal areas where furniture us used to create small private areas all within the same space.

DESTINATIONS

The Italian National Tourism Board (ENIT) is shutting down media reports of a climate emergency, despite soaring temperatures, wildfires and storms wreaking havoc across the country in recent weeks. “There is no climate emergency in Italy,” reads a statement by ENIT. “Temperatures are in the seasonal average with some physiological peaks, while storm phenomena are isolated episodes that occurred only in some areas and have already passed.” ENIT is assuring travellers that the tourist season is “booming” across the destination, with numbers that have far exceeded 2019 for some target segments.

CRUISE LINES

Amsterdam wants to move a cruise liner terminal out of the heart of the historic capital city as the latest step in its ongoing battle against pollution and hordes of tourists clogging its narrow, cobbled streets. The Dutch capital is one of many European cities – from Rome to Venice to Paris – grappling with how to manage visitor numbers that are again soaring in the aftermath of shutdowns during the coronavirus pandemic. Aldermen at Amsterdam’s municipality voted last month in favour of a motion calling on the city to move the terminal away from its current location close to the central rail station. The vote is the latest step in Amsterdam’s long-running campaign to reduce the impact of tourism. Other measures include banning people from smoking weed in the narrow streets of its red light district and a proposal to move out of the city center many of the windows where scantily-clad prostitutes stand.

Norwegian Cruise Line’s Norwegian Joy is scheduled for a threeweek dry dock early next year, during which it will undergo several enhancements. From Jan. 22 to Feb. 12, 2024, the dry dock will include a brand new Spa Thermal Suite, soon to be the largest of the Breakaway-Plus class ships. Replacing the Galaxy Pavilion, the ship’s virtual-reality complex, the Thermal Suite will feature a more centralized layout and an entrance corridor with waterfalls. A separate lounge area with three times as many hot tile loungers gives guests easy access to a sauna, ice room and aromatic steam room.

It was a sight to behold at Meyer Werft last month when Carnival Cruise Line’s newest ship, Carnival Jubilee, floated out for the first time, revealing an important design feature – a Texas star proudly displayed on its bow. A fun tailgate-style party, complete with snacks and drinks from Carnival partner PepsiCo, accompanied the ship’s float out. Carnival is the first cruise line to sail year-round from Galveston.

ROME, ITALY

WestJet to expand key domestic and international routes this winter

CALGARY — WestJet has unveiled its winter schedule featuring 230 direct routes from Canada to the southern U.S., Mexico, the Caribbean and Central America.

The airline will also be transitioning key routes to year-round service as part of its winter schedule, providing travellers consistent connectivity to popular international destinations.

EXPANDED SERVICE TO THE SUN

In alignment with WestJet’s growth strategy, this winter it will be offering new service to some of its most popular sun destinations. Featuring four new and four returning routes, the winter schedule will see more than 85 daily departures on average to the sun from communities across Canada. Additionally, in response to high demand for travel to Mexico, WestJet will be providing the most flights to over 10 Mexican destinations from Canada this winter.

The airline also announced new nonstop seasonal service between Toronto and Bonaire beginning Dec. 12, 2023.

• Calgary-Tampa Bay (new): 1x/weekly, starting Dec. 23

• Edmonton-Montego Bay (new): 1x/ weekly, starting Nov. 12

• Edmonton-Mazatlan (restart): 2x/ weekly, starting Nov. 4

• Prince George-Puerto Vallarta (restart): 1x/weekly, starting Dec. 16

• Toronto-Bonaire (new): 1x/weekly, starting Dec. 12

• Winnipeg-Huatulco (new): 1x/weekly, starting Dec. 24

• Victoria-Los Cabos (restart): 1x/ weekly, starting Nov. 9

• Edmonton-Abbottsford (restart): 5x/weekly, starting Oct. 29

YEAR-ROUND EXTENSIONS

Due to increased demand, WestJet is extending key routes that were highly utilized by travellers this summer, to operate year-round.

• Calgary-Paris: 4x/weekly

• Edmonton-Minneapolis: 5x/weekly

• Saskatoon-Minneapolis: 3x/weekly

• Winnipeg-Atlanta: 5x/weekly

• Vancouver-Atlanta: 5x/weekly

• Vancouver-Regina: 3x/weekly

• Vancouver-Saskatoon: 2x/weekly

Through WestJet’s codeshare partnerships, guests connecting through Paris, Atlanta or Minneapolis will arrive in Air France’s or Delta’s major hubs, respectively, gaining access to a vast network of European and U.S. destinations on a single purchased ticket.

EAST TO WEST

WestJet is extending two more key domestic routes from Calgary to Moncton and St. John’s respectively, from summer to year-round service.

• Calgary-Moncton: 2x/weekly

• Calgary-St. John’s: 2x/weekly

WESTJET GROUP CAPACITY

Following WestJet’s successful acquisition of Sunwing Airlines, WestJet Group is further bolstering leisure and sun flying options across Canada. Together as the WestJet Group, WestJet and Sunwing Airlines will provide more seats than any other Canadian airline, across 230 nonstop routes from 26 Canadian communities to 55 popular sun destinations in the U.S., Mexico, the Caribbean and Central America this winter.

With its previously announced winter schedule, Sunwing will be increasing its capacity in Atlantic Canada by 26%, Quebec by 15% and Ontario by 9%, when compared to 2022.

Air Transat to bring back Cozumel flights this winter

MONTREAL — Air Transat is bringing back its flights to sunny Cozumel in Mexico this winter season.

Bookings are now open for flights from Montreal and will be offered once a week, on Fridays, from Dec. 15, 2023 to April 26, 2024.

As Mexico’s largest Caribbean island, Cozumel is known for its incredible scuba diving and beautiful beaches. Transat offers all-inclusive packages at four hotel partners: Allegro Cozumel; Iberostar Cozumel; Meliá Cozumel; and Occidental Cozumel. This offer will be expanded in the coming weeks.

BOOKINGS ARE NOW OPEN FOR FLIGHTS FROM MONTREAL.

OUR COMBINED EXPERTISE WILL AID GROWTH AND DEVELOPMENT IN THE MARKET.

Uplift acquired by Upgrade:

are very excited,” says Denise Heffron

SAN FRANCISCO — Uplift has been acquired by Upgrade, Inc. for $100 million in cash and stock.

A leading provider of ‘Buy Now Pay Later (BNPL) payment and credit products to travellers, Uplift has seen rapid growth in recent years, serving 3.3 million customers in partnership with over 300 of the largest airlines, cruise lines and hotel chains in Canada and the United States.

Upgrade, Inc., a fintech company that offers affordable credit, mobile banking and payment products to mainstream consumers, announced the news on July 27.

“We are thrilled to welcome Uplift

team members, partners and customers to Upgrade,” said Renaud Laplanche, co-founder and CEO at Upgrade. “The Uplift team has established the company as the leading BNPL provider in the travel industry, and we look forward to combining forces to make travel more accessible and affordable for millions of consumers, and over time implement similar solutions in adjacent parts of our customers’ lives.”

Denise Heffron, Uplift’s Managing Director, Commercial for the Canadian market, tells Travelweek that the Uplift team “is very excited about the opportunities this acquisition will unlock for both our partners and our mutual clients,” and that “our combined expertise will aid growth and development in the market and help us better serve Canadian travellers one thoughtful purchase at a time.”

Uplift offers a full range of BNPL products including popular 0% financing offers that help consumers align they payment of their travel expenses

with their own cash flows at no cost to them. The company also performs credit bureau reporting, allowing users to keep up their good credit score as they make monthly payments.

Tom Botts, Chief Commercial Officer at Uplift, adds: "We believe this combination will accelerate Uplift’s ability to help consumers pay for their trips through simple and affordable monthly installments. As part of Upgrade, more resources will be available to better serve our partners and customers to continue to develop simple, surprise-free, and straightforward payment plans to ensure people can pay for the things that matter most, the ones that elevate their lives.”

Travel financing fits within Upgrade’s strategy of making credit available at the point of sale to finance meaningful expenses such as buying a car or making home improvements, in addition to making credit available directly to consumers through cards and loans.

Dominica relaunches

online training program for travel advisors

ROSEAU, DOMINICA — The Discover Dominica Authority (DDA) is relaunching its online training program for travel advisors.

Launching with OTT, a leading online training and marketing platform, the program gives advisors a comprehensive overview of the destination, located in the middle of the Caribbean Archipelago and known as ‘The Nature Island of the Caribbean.’

Upon completion of the course, travel advisors will become Dominica specialists and be automatically entered into a prize draw for a future Dominica FAM trip.

“We

SILVERSEA CELEBRATED THE FINAL HANDOVER OF SILVER NOVA LAST MONTH IN EEMSHAVEN, THE NETHERLANDS, MARKING THE SHIP’S OFFICIAL INDUCTION INTO THE COMPANY’S FLEET. AS SILVERSEA’S MOST ENVIRONMENTALLY-CONSCIOUS ULTRA-LUXURY CRUISE SHIP, IT WILL EMBARK ON ITS MAIDEN VOYAGE ON AUG. 14 WITH A ROUNDTRIP VOYAGE FROM VENICE OVER SEVEN DAYS.

Canadian travel agents can enroll in the program via this link. The program is available to travel advisors in Canada, the United States, the United Kingdom, French West Indies, France and Germany. There are five key modules, including:

• Discover Dominica:  The island is a paradise for travellers seeking a unique escape off the beaten track, exploring the Caribbean beyond its renowned beaches.

• Land Adventures for all: Dominica is one big outdoor gym and spa, with soft to extreme adventure activities as well as spa and wellness experiences.

• Water Adventures for all: A wide range of underwater experiences await, from world-class diving to whale watching tours.

• Where to Stay, Events & Cuisine: Visitors can enjoy a vast array of accommodations, events, and traditional unique village feasts, plus exotic local foods and rums.

• Selling Dominica: The destination offers an abundance of activities and experiences that make Dominica a perfect holiday destination for many types of visitors. For more information about Dominica, go to www.discoverdominica.com.

People

Porter adds EdmontonOttawa flights to E195-E2 network

TORONTO — Porter Airlines is spreading its wings in Western Canada with the addition of a nonstop route between Ottawa and Edmonton.

The new route begins Oct. 4, with one daily roundtrip flight between Ottawa International Airport (YOW) and Edmonton International Airport (YEG). Flights will be operated on the 132seat Embraer E195-E2 aircraft, with introductory roundtrip fares starting at $184.

Plus, the new route offers a variety of connections to Eastern Canada via

BranchUp names Anne Marie Moebes to CMO

BranchUp has appointed Anne Marie Moebes to head up its marketing and educational strategy. The 40-year U.S. travel industry veteran has held numerous executive positions including founder and co-owner of Curves Travel, CMO at TRAVELSAVERS, and Director of Travel Agency Marketing at Alamo Rent a Car. She also spent 11 years at ASTA (American Society of Travel Advisors).

On her new role at BranchUp, she said: “I am extremely excited to be working with successful entrepreneurs Mike Drever and Peter Steele, as well as the entire BranchUp team. They clearly understand the role of the advisor and the need to keep selling while others do their marketing. They have built an extraordinary social media platform for travel advisors that is efficient, consistent and free, at the same time providing a solution for travel suppliers in reaching qualified customers without bypassing the advisor and keeping their brand integrity.”

Ottawa. Porter also operates multiple nonstop daily flights between Edmonton and Toronto-Pearson.

“The addition of this route provides a higher level of connectivity across our network between Eastern and Western Canada,” said Kevin Jackson, executive vice president and chief commercial officer. “We welcome the opportunity to provide even more travellers across the country with an elevated economy experience that they won’t find with any other airline.”

Service between YOW and YEG includes complimentary beer and wine, premium snacks, and free, fast wi-fi for all passengers. Options for extra legroom, premium pre-mixed cocktails, and fresh, healthy meals are also available on an all-inclusive basis with PorterReserve fares or purchased individually with PorterClassic fares.

The new route complements Porter’s existing presence from Ottawa to Western Canada, including nonstop service from Ottawa and Vancouver and additional connecting options via Toronto-Pearson to Vancouver, Calgary, Edmonton and Winnipeg.

DESTINATIONS

Travellers will be soaking up the sun at these top resorts

Photo Credit: Sunwing

VARADERO, CUBA

More than one paradise to discover with Blue Diamond Resorts Cuba

From warm and welcoming people to beaches famed for their beauty, Cuba’s island paradise gets even better with Blue Diamond Resorts, which offers a stellar lineup of hotels catered to every vacation style. Whether beach hopping or diving into adventure, there are plenty of spots that offer a Cuban getaway, any time of year.

Located on the Hicacos Peninsula is Cuba’s pride and glory, the all-inclusive vacation oasis of Varadero. This stunning stretch of beach is famous for its soft, white sands, crystal-clear waters and warm weather, making it the perfect paradise for families. Set along the sparkling coast, Grand Memories Varadero is where families can spend days building sandcastles on the beach, kayak along the coast or get adventurous with some windsurfing. Guests can also cool off beneath the waterfall at the pool (there’s even a pool just for kids) or unwind with a massage (for an additional cost). For guests without kids, Sanctuary at Grand Memories Varadero offers an adults-only getaway to write home about.

Also popular among sun-seekers is Cayo Largo, set just south of Cuba on its sunshine coast. Grand Memories Cayo Largo features family-friendly amenities like a

kids club, kids pool and an adults-only pool. Plus, guests will be minutes from all the best Cayo Largo has to offer thanks to a tourist train that brings them directly to Paraiso Beach, Sirena Beach, and the International Diving Center, which offers excursions to 30 different dive sites, a protected marine reserve and over 200 ancient shipwrecks. They can also upgrade their stay with Diamond Club room categories, offering exclusive amenities and services plus discounts on spa treatments.

When heading north, guests will find the stunning shores of Cayo Santa Maria, home to some of Cuba’s most breathtaking beaches. It’s also the perfect place for couples or groups of friends to vacation in paradise at Royalton Cayo Santa Maria, an adults-only resort that blends luxury with picturesque tropical scenery. Here, they can enjoy butler service at the pools and sunny days on a white-sand beach. And to turn the Cuba factor up a few notches, they can see more of paradise with a panoramic tour in a classic American car, or book the resort’s Cuban Experience Package for a rum and cigar pairing.

For more information go to www.sunwing.ca.

PLAYA MEMORIES CAYO LARGO EXPERIENCIAS

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At Royalton Cayo Santa Maria

Overlooking a pristine white-sand beach, Royalton Cayo Santa Maria offers sophisticated adults only getaways in a picturesque tropical setting. As the winner of multiple TripAdvisor Travellers’ Choice® Awards, this top-rated adults only resort offers world-class service and convenient modern amenities.

DISCOVER IMPRESSION ISLA MUJERES BY SECRETS

A BOUTIQUE ISLAND HAVEN AWAITS

Discover stunning Isla Mujeres, Mexico, one of the most exclusive Caribbean destinations, from the beauty of this distinctive boutique haven built into the stunning coastal shore. From your luxury catamaran arrival to your romantic oceanfront terrace to exquisite cuisine crafted by our master chefs – every moment is designed to impress.

Your clients can bask in elevated luxury where privacy abounds, personal needs are anticipated, and the highest levels of service are customary. Elevated Endless Privileges ® inclusions, lavish suites with awe-inspiring views, curated gastronomy and tailored experiences provide the ultimate escape for pure indulgence and inspired moments.

A boutique experience awaits at Impression Isla Mujeres by Secrets

Sun seekers will have plenty to smile about at Impression Isla Mujeres by Secrets in stunning Isla Mujeres, Mexico, considered to be one of the Caribbean’s most exclusive destinations. From the moment they arrive via catamaran, they’ll be whisked away on a luxury getaway complete with ‘Endless Privileges’ inclusions, lavish suites and exquisite cuisine crafted by master chefs.

‘Endless Privileges’ inclusions offer unlimited premium spirits and gourmet à la carte dining as well as curated activities and entertainment. Guests will begin and end their stay when they desire, with no check-in or checkout; they can arrange their arrival ahead of time. Other perks include a custom daily itinerary built

by a dedicated butler, white-linen dining 24/7 from the comfort of their suite, an in-room wine refrigerator featuring the finest of wines, and in-room personal fitness equipment, available on demand.

As for accommodations, guests can reserve a stay in one of the resort’s modern luxury suites, beachfront villas or two-storey oceanfront penthouses, all designed for ultimate seclusion. Whether they choose an intimate sanctuary nestled along coastal cliffs, or an expansive terrace with a private soaking tub, the resort offers no shortage of unique and romantic accommodations.

For more information go to amrcollection.com.

Become a Lauderdale Loyalist eLearning program

The Lauderdale Loyalist platform provides videos, images, promotional callouts, insider sales tips and engaging questions about the wide range of lodging and experience choices throughout the Greater Fort Lauderdale region. You’ll be able to easily share or download these assets with just one tap. You’ll also have access to a destination directory with more than 500 suppliers to help you find and book the right supplier with convenient filtering options.

The Hawai’i Destination Specialist Program eLearning program

A tiered, self-guided educational program that delivers in-depth knowledge and insights into the Hawaiian Islands. You’ll also learn how to promote Hawaiian Islands vacations to different traveller profiles to ensure your success.

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Canada swears in new Transport Minister, Pablo Rodriguez

Canada has sworn in new Transport Minister Pablo Rodriguez who takes over the reins from Omar Alghabra.

The passing of the baton comes amid Prime Minister Justin Trudeau’s cabinet reshuffle ahead of the Liberals’ run in the next election.

Alghabra confirmed that he would be stepping down on Twitter on July 25, writing: “I have news to share: after a lot of reflection, I decided to not run in the next election. As a result I will be stepping aside from cabinet. I was first elected in 2006 and have had the journey of a lifetime. I’m grateful for every minute of it.”

A swearing-in ceremony took place at Rideau Hall on July 27.

Alghabra steered the government through negotiations with airlines on financial aid, COVID-19 testing at airports and a new passenger rights charter.

Rodriguez will take over on topline items including nascent plans for a high-frequency railway between Toronto and Quebec City, ongoing supply chain hitches and infrastructure vulnerable to natural disasters amid increasingly extreme weather.

Rodriguez, a Montreal MP first elected in 2004 and the Liberals’ current Quebec lieutenant, is trained in

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TRAVELSAVERS Canada welcomes new Manager of Marketing

management with a professional background in communications and cleantech. He has served in cabinet since 2019, when he became government house leader.

Air Canada finds new home at Dubai International’s Terminal 3

MONTREAL —  Air Canada is making the move to Terminal at Dubai International (DXB), marking a new milestone in its strategic partnership with Emirates.

As of July 26, customers transiting in Dubai between the Americas on Air Canada and the Middle East, Indian subcontinent, Southeast Asia and Africa on Emirates will be able

to remain in the same terminal and enjoy a more seamless and expedited travel experience.

“We are delighted to welcome Air Canada to Emirates Terminal 3 in Dubai, which marks another step forward in our strategic partnership to deliver even more value to travellers,” said Adnan Kazim, Emirates’ Chief Commercial Officer. “Co-locating at T3 means Air Canada customers can enjoy a smooth connection experience when transiting in Dubai onto Emirates’ global network, and those eligible can enjoy access to Emirates’ signature Business Class Lounges and other hub facilities in Dubai prior to their flight.”

Air Canada and Emirates launched their codeshare partnership back in November 2022. Since then, the two carriers have expanded their partnership to 42 routes, enhanced their underlying interline agreement, developed a reciprocal loyalty partnership for customers to earn and redeem points, enhanced co-operation between their Cargo businesses, and have increased capacity into their respective hubs. Air Canada has also developed a partnership with Emirates’ sister airline, flydubai.

Emirates began its daily Boeing 777 service between Montreal and Dubai in July, which complements its expanded daily Airbus A380 schedule between Toronto and Dubai.

TRAVELSAVERS Canada has appointed Clare Burke as its Manager of Marketing. With a career spanning over 20 years in the travel industry, Burke will play a key role in the expansion of the company’s network of travel advisors and preferred partners through marketing products and networking events. Prior to her new role, Burke served at Ensemble Travel Group for 13 years, specializing in network care and event management.the chances of winning.

Air Canada will be commencing its new non-stop four times weekly flightsbetween Dubai and Vancouver on October 30, 2023 with its flagship Boeing 787 Dreamliner fleet, which will complement its daily service between Toronto and Dubai.

ARAJET REMAINS

COMMITTED TO THE GROWTH AND EXPANSION OF OUR HUB.

Closure

advisory: Holy Destinations Travel Inc.

TORONTO — TICO has announced that Holy Destinations Travel Inc., a travel agency in Nepean, Ontario, had its registration revoked under the Travel Industry Act, 2002, effective July 26, 2023.

The agency specialized in Islamic holy pilgrimages – including Hajj and Umrah – to Mecca, Saudi Arabia.

TICO has received consumer complaints alleging that the travel agency collected consumer payments without providing the travel services consumers had purchased.

Any consumers affected by the closure of Holy Destinations Travel Inc. are encouraged to contact TICO at tico@tico.ca and 1-888-451-8426 or (905) 624-624.

Arajet to operate new service between Montreal and Santo Domingo

SANTO DOMINGO — Low-cost Caribbean airline Arajet has announced its second route to Canada, direct flights to and from Montreal and Santo Domingo in the Dominican Republic.

The new route will begin operations on Nov. 7, 2023 with 4x/weekly service at fares starting at US$155, one way, tax included. The carrier says there are future plans to include additional connections to other destinations in North, Central, South America and the Caribbean.

“Arajet remains committed to the growth and expansion of our hub, especially now with Canada which is the

second country of origin of tourists to the Dominican Republic, and with a diaspora of more than 50 thousand Dominicans who now have a national airline to visit their friends and family,” said Víctor Pacheco Méndez, CEO and founder of Arajet.

“The citizens of Montreal and Santo Domingo have for the first time an airline that offers direct flights at the best market price, which will generate greater benefits for both countries by strengthening commercial and cultural exchange, as well as tourism,” he added.

Arajet, which began operations in the Caribbean in September 2022 from its base at Las Americas Airport in Santo Domingo, currently offers direct flights to 20 destinations in 14 countries, making the Dominican Republic the continent’s new low-price hub. The airline features a new fleet of Boeing 737 MAX-8 aircraft that reduces sonic pollution by up to 40%.

ACTA adds two new Travel Advisor Destination Experiences

TORONTO — ACTA has announced the addition of two destination experiences for travel advisors in 2023.

Along with the sold-out ACTA-Avalon Waterways European River Cruise Summit taking place in October 2023, ACTA will also be offering the Dominican Republic from Aug. 15-21, and Alentejo, Portugal from Nov. 13-19, 2023. ACTA has partnered with the Dominican Republic and

EXPLORA JOURNEYS HAS TAKEN DELIVERY OF EXPLORA I, THE FIRST LUXURY SHIP TO JOIN ITS FLEET FROM THE FINCANTIERI SHIPYARD IN MONFALCONE, ITALY. EXPLORA I, AN INVESTMENT TOTALLING OVER $737 MILLION, SET SAIL ON ITS MAIDEN JOURNEY FROM COPENHAGEN, DENMARK ON AUG. 1, A SEVENNIGHT SAILING THROUGH LERWICK, SHETLAND ISLANDS AND KIRKWALL, ORKNEY BEFORE ENDING IN REYKJAVIK, ICELAND.

Visit Portugal, with air provided by Air Canada.

ACTA’s 2023 Immersive Destination Experiences have been developed for Canadian travel advisors who are dedicated to growing their business and driving profitable growth. These professional development opportunities will allow participants to immerse themselves in the culture of a destination, improve product knowledge and further develop social media business building skills.

Available to ACTA travel advisor members in 2023, the new Immersive Destination Experiences are as follows:

• Dominican Republic Aug. 15-21: The official Itinerary can be found here and registration is available here. The cost to participate in this Immersive destination experience is $300.

• Alentejo, Portugal Nov. 13-19: The agenda can be found here and registration is available here. The cost to participate in this Immersive destination experience is $800.

ACTA Destination Experiences are accredited under ACTA’s Continuing Education (CE) program. Travel agents who attend the Destination Experience will be eligible to receive CE credits, which can be applied to obtaining or maintaining the professional designation of Certified Travel Consultant (CTC) or Certified Travel Manager (CTM).

Visit the ACTA Events website for more details.

Nevada’s much-loved ‘Cowboy Corridor’ road trip explores iconic cowboy culture

Get ready for an epic adventure through Nevada’s Cowboy Corridor. This seven-hour drive along I-80 demands a leisurely pace to fully appreciate the experience with so much to see along the way.

One of the eight towns you’ll encounter on this road trip is Reno. Indulge in delectable Basque cuisine and sample the Picon Punch, Nevada’s unofficial state drink, at Louis’ Basque Corner. And don’t forget to swing by D Bar M Western Store to find the perfect pair of authentic cowboy boots.

Next up, Fernley calls with its charming Main Street Art Park with an eclectic assortment of artwork, including the whimsical Bottlecap Gazebo. For a treat, head to Mary and Mo’s Wigwam Casino and savour their scrumptious butterscotch milkshake.

Lovelock is home to Lovers Lock Plaza, where you can ‘lock your love’ to a never-ending chain. Then head to Imlay for a visit to the Safe Haven Wildlife Sanctuary. Home to black bears, bobcats, cougar cubs and more, this nationally accredited, non-profit sanctuary spans 320 acres.

Winnemucca awaits with the Martin Hotel, a true Nevada institution since 1898, where mouthwatering lamb shank is prepared in the Basque culinary tradition. Further enjoy the culture at the

Humboldt Museum and the Buckaroo Hall of Fame.

A stop in Battle Mountain at the Cookhouse Museum, housed within an authentic 1920s ranch cookhouse along with a must do meal at The Owl Club Casino & Restaurant; a local favourite, known for its delectable Buckaroo Skillet and exceptional steaks.

Elko, rich in cowboy heritage, hosts the esteemed National Cowboy Poetry Gathering, numerous museums, the legendary J.M. Capriola Co., and over 70 pieces of public art. Lamoille Canyon beckons with wildlife, alpine lakes and lush canyons.

Nature lovers will revel in the tranquility of Angel Lake, a retreat beloved by hikers, photographers, and wildlife enthusiasts alike. Angel Lake welcomes visitors from May to October.

The final destination along this extraordinary journey is West Wendover, where history comes alive at the Historic Wendover Airfield, showcasing military aviation. Be sure to capture a photo with the iconic 63-foot neon cowboy, ‘Wendover Will’, to wrap up your Cowboy Corridor road trip.

To learn more, become a NV Trailblazer: https://nvtrailblazers.travel nevada.com/login

Photo courtesy of Travel NevadaSydney Martinez

MSC Cruises announces new and improved ‘Future Cruise Program’

TORONTO — MSC Cruises has enhanced its Future Cruise Program to further benefit travel agents and their clients.

The program applies to clients who used a travel agency for their holiday at sea and who book their next sailing while onboard. The original travel agents who booked their voyages will receive full commission for any new booking made on board.

New aspects of the program for guests include a reduced ‘onboard-only deposit’ starting at $100 per person for their next cruise, greater flexibility to allow customers to change a reservation based on their needs prior to final payment, as well as an extended ‘best price guarantee’ timeframe.

Existing benefits of MSC’s ‘Future Cruise Program’ include: up to $200 in shipboard credit for a customer’s next cruise; double points for the line’s loyalty program, MSC Voyagers Club; the ability to combine market offers with the rewards scheme; and the chance to choose from the best selection of cabins and suites.

According to MSC Cruises, the newly

enhanced program will allow agency resources to be better allocated and provide funds to foster new clients.

“We believe that the new Future Cruise Program is an extension of an agency’s business as we at MSC Cruises continue to build loyalty with our valued travel partners,” said Achille Staiano, SVP Global Sales. “We are confident that this new initiative will be a win-win for both the trade and cruise holidaymakers as we know that highly satisfied guests on board our fleet of 22 ships means that travel agents have highly satisfied customers.”

Exodus Travels expands Premium Adventures, announces September FAM trip

TORONTO — Exodus Travels is expanding its Premium Adventures program with new trips, and travel agents will be first in line to experience the ‘Premium’ difference firsthand.

A total of 12 new Premium Adventures have been added to the tour operator’s 30-trip collection, featuring unique accommodations, frontof-the-line access and exclusive

experiences. In addition, all Premium Adventures are eco-conscious, reducing the carbon footprint and supporting conservation efforts and rewilding projects in the destinations visited.

As part of the launch of these new trips, Exodus is offering travel agents a special FAM trip this fall. Running from Sept. 7-11, 2023, qualified professionals will take part in Exodus’ nine-day Kingdoms of Jordan – Premium Adventure, which visits Petra, Wadi Rum, the Red Sea and the Dead Sea. To register for the FAM, click here.

Travel agents can also learn more about Premium Adventures by signing up for one of two training sessions taking place on July 26 and Aug. 2. To register, click here.

Some of the new Premium Adventures include:

• Trails & Treasures of the Amalfi Coast - Premium Adventure: This seven-day trip begins in Naples, Italy before travelling south to Mount Vesuvius and Pompeii. Upon reaching the Amalfi Coast, travellers will stay at beautiful properties in Cetara and Amalfi and enjoy a full-day trip to the island of Capri. Prices start at $7,045.

• Cycle Champagne & Burgundy

- Premium Adventure: Starting in Reims, Champagne and ending in Beaune, Burgundy, this cycling adventure takes in vineyards, wine villages and illustrious wine estates. Guests will sample the local

produce and hear from experts while cycling along vineyard-lined roads. Prices start at $7,445.

• Treasures of Morocco - Premium Adventure: Travellers will enjoy seaside Casablanca and Marrakech, plus journey into the Sahara where they will navigate dunes on camelback and stargaze around a campfire. Other highlights include village visits, kasbah tours, lunch with an Amazigh family, a hammam session and stays in tradition riads, an award-winning ecolodge and a luxury desert camp. Prices start at $4,375.

• Andalucía Highlights Walk - Premium Adventure: While on this adventure, travellers will discover white-washed villages, Córdoba and Seville, plus visit tapas bars and take in flamenco performances.

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Starting in the mountaintop town of Ronda, they’ll also enjoy easy walks along the dramatic El Caminito del Rey cliffside pathway. Prices start at $5,345.

For more information, email agents@ exodustravels.com.

Railbookers launches five new packages in Switzerland

TORONTO — Railbookers has launched five new independent train holidays through Switzerland, each

Winner announced for Exoticca’s wallet credit contest

The grand prize winner has been named for Exoticca’s recent contest with Travelweek. Steven Latanville of Expedia Cruises-The Beach, Toronto has won a $400 wallet credit with Exoticca, which can go towards a future dream trip, including upgrading flights, tours and activities and other travel-related expenses.

During the contest period between May 1 and June 30, participating travel agents were automatically entered into the contest when making a reservation for a trip of their choice. The more bookings they made, the higher the chances of winning. The winner was randomly selected. Congratulations, Steven!

of which can be booked for travel as soon as today or up to two years in advance.

The new itineraries include the seven-day Zurich and Lucerne, the nineday Swiss Mountain Peaks, The GoldenPass Express, and Zurich and The GoldenPass Express, and Swiss Mountain Peaks from Zurich trips, and two spectacular 10-day journeys with St Moritz, The Top of Europe, and The Matterhorn from Milan and The Matterhorn, The Top of Europe, and St. Moritz from Zurich.

While each itinerary includes different destinations and activities, they all include hotel accommodations and rail travel through Switzerland, along with handpicked sightseeing and activities that Railbookers’ experts have created. Many of the trips are along Switzerland’s most scenic routes, while several of them feature the GoldenPass Express, an unforgettable train journey from Montreux to Interlaken.

Other highlights include a boat cruise and tour of the Lindt Home of Chocolate in Zurich as well as journeys up several of the most famous Swiss Alps including the Jungrau, Mount Pilatus and Mount Rigi.

As with all of Railbookers’ 5,000plus itineraries, everything is customizable. Travellers can add additional hotel nights and sightseeing, or include luxury upgrades, to name a few. Railbookers also offers hundreds of cruise extension trips that can add to an existing sailing.

ALL ITINERARIES INCLUDE ACCOMMODATIONS AND RAIL TRAVEL THROUGH SWITZERLAND.

SWITZERLAND

Top local tips that will make the most of any visit to Seattle

SEATTLE — It can be easy to lose yourself in a city like Seattle, home to a vast network of bustling neighbourhoods, waterways, top-rated attractions and picturesque parks. But with a few top tips from locals, visitors can make the most of their time in the Emerald City so that they return home with memories that last a lifetime.

EAT & DRINK

Perfectly capturing the city’s diverse food scene is Fuji Bakery, a Japanese artisan bakery in the International District known for its delicious malasadas filled with inhouse-made ube custard. For other sweet treats, head to Bakery Nouveau in Capitol Hill for a twice-baked almond croissant that you can savour while perusing the stacks at Elliott Bay Book Company.

With its waterfront location, it’s no wonder that Seattle is renowned for fresh seafood. Walrus and the Carpenter is where to go for the freshest oysters, while The Whale Wins in Fremont dishes out delicious halibut that never disappoints.

Other must-visit eateries include local pizza chain Pagliacci and Molly Moon’s for local ice cream. Visitors can also pair local bites with local brews from Cloudburst Brewing or Fremont Brewing Co., or enjoy craft cocktails with local spirits from Letterpress Distilling and Copperworks Distillery in SoDo.

ATTRACTIONS

There’s certainly no shortage of things to do in Seattle, starting with Olympic Sculpture Park, a one-of-a-kind outdoor space with views of the Olympic Mountains and Elliott Bay. Nearby is Pike Place Market where visitors

will find Seattle’s own Gum Wall, a tourist experience with all the fruity and minty smells of chewing gum.

Families will love taking a ride on Wings Over Washington, an aerial adventure that transports riders above Washington state using 5K cameras, as well as MOHAI, the Museum of History and Industry, home to over four million historic artifacts and photographs from throughout the Puget Sound region. And of course, no visit to Seattle would be complete without a ride to the top of the Space Needle for spectacular 360-degree views.

OUTDOOR ADVENTURE

Over at Ballard Locks, where the fresh water of Lake Union meets the salt water of the Puget Sound, visitors can watch boats being raised and lowered as the locks’ water levels are adjusted. While on Lake Union, they also have a choice of how to get around, from an Electric Boat rental or, if they’re feeling adventurous, a Hot Tub Boat rental.

More outdoor fun awaits on the banks of Lake Union, home to the iconic Gas Works Park, built on the site of a former Seattle Gas Light Company gasification plant. On neighbouring Lake Washington, Seward Park offers a 2.4-mile bike and walking path, an amphitheatre, an art studio and a stunning shoreline perfect for sunbathing and picnics.

And for visitors looking to explore one of Washington State’s National Parks, Evergreen Escapes hosts small group and private full-day tours that highlight such natural gems as the San Juan archipelago, Deception Pass State Park, Mt. Rainier and Snoqualmie Falls.

For more information about travel to Seattle go to www.visitseattle.org.

JUNEAU — UnCruise Adventures is celebrating the holidays early with new early bird offers for select 2024 voyages.

From July 24 through Oct. 31, 203, the ‘Holidays in July’ promotion allows guests to enjoy 10% early booking savings on all cabin levels for 2024 voyages to Alaska or the ‘Canadian Coastal & Olympic Peninsula Adventures.’ This

offer translates to savings ranging from US$720 to US$2,980 per cabin on 2024 itineraries. A $250 per person deposit is required to secure these savings during the early booking offers.

But the early holiday cheer doesn’t stop there. For all new bookings across all destinations, guests who pay their final balance in full, by cash, on or before Oct. 31, 2023, will receive a 10% early final payment savings (EFP).

And for those eyeing Alaska and Pacific Northwest itineraries, the savings get even better with a combined total savings of up to 20%, early booking savings and early final payment savings (EBS + EFP).

UnCruise Adventures is also offering special savings on warm water cruises.

Guests can save $400 per person, or $800 per cabin, for all sailings in Baja, Mexico or Hawaii, also valid between July 24 through Oct. 31, 2023.

In addition, the company is offering savings of $500 per person on individual sailings or a buy one, get half off the second cabin of equal value for 2023 adventures on the Columbia & Snake Rivers, Pacific Northwest and Belize sailings. These offers are valid for bookings made from July 24 to Sept. 1, 2023 and are combinable with loyalty savings, refer a friends, and kids in nature savings.

Quintana Roo appoints Toronto company to facilitate payment of Cancun’s visitor tax

TORONTO — A Toronto-based company has been put in charge of collecting Cancun’s mandatory visitor tax.

Implemented in April 2021, Quintana Roo’s VISITAX is an infrastructure improvement tax that all travel operators, airlines and other providers are

WESTJET WELCOMED POLITICAL LEADERS AND KEY STAKEHOLDERS IN MONCTON ON JULY 25 TO CELEBRATE ITS UPCOMING WINTER SEASON. THE 2X/WEEKLY MONCTON-CALGARY SUMMER SERVICE, WHICH SAW EXCEPTIONAL DEMAND THIS SEASON, WILL NOW BE OFFERED ON A YEAR-ROUND BASIS. FROM L-R: YVON LAPIERRE, MAYOR OF DIEPPE; COURTNEY BURNS, PRESIDENT OF THE GREATER MONCTON INTERNATIONAL AUTHORITY; ANDREW GIBBONS, WESTJET VICE PRESIDENT, EXTERNAL AFFAIRS; AND JOHN WISHART, CEO OF THE CHAMBER OF COMMERCE FOR GREATER MONCTON.

Holidays have come early with UnCruise Adventures’ new offers

Register now

The Monaco Expert Learning & Sales Companion provides a complete training, marketing, & sales tool for travel advisors

mandated to collect on behalf of the state, which includes popular destinations like Cancun, Tulum, Playa del Carmen and Cozumel, among others.

Travelkore, based in Toronto, has been appointed by Quintana Roo to automate the collection of VISITAX via its payment platform. Tim Scurry, CEO of the Torkore group of companies, said it was “quite an honour to be chosen as a unique provider of the fulfillment platform.”

HOW MUCH IS THE TAX?

The Quintana Roo State VISITAX costs US$18.80 per person and must be paid by all non-residential visitors prior to arrival at Cancun International Airport (CUN). Cash payments are not permitted upon arrival. Individuals arriving via land through the Quintana Roo’s southern border are exempt from paying the tax.

HOW DO YOU PAY?

According to Scurry, the Travelkore’s user-friendly system provides travellers with a QR code, which is presented upon customs entry at the Cancun airport. Upon departure, the QR code is then cancelled.

The payment of the VISITAX on Travelkore’s platform is currently being integrated into the booking systems of airlines, tour operators, OTAs and GDS such as Amadeus.

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CAN YOU PAY FOR MULTIPLE PEOPLE?

A group of up to 10 persons can be processed on a single transaction, making it convenient for families and friends travelling to Quintana Roo together.

WHAT SHOULD TRAVEL AGENTS KNOW?

According to Scurry, travel advisors can earn a small referral fee per payment on the Travelkore payment link.

In addition to simplifying the payment process, the Travelkore ecosystem also provides free health and safety support tools such as Safekore, Quintana Roo’s Guest Assist embedded link, and Nurse Concierge.

For more information go to https:// travelkore.app/ or www.travelkore.com

G Adventures announces two new National Geographic Family Journeys

TORONTO — G Adventures has launched two new ‘National Geographic Family Journeys’ trips in Italy and Tanzania, both available to book now.

Brand USA’s President & CEO, Chris Thompson, set to retire

Chris Thompson, President and CEO of Brand USA, has announced his impending retirement. According to the organization, Thompson has decided to step down and pursue life beyond work. His final day will be May 31, 2024. The search for a new President and CEO is commencing.

Thompson, who first joined Brand USA on Nov. 1, 2012, said: “It has been an incredible privilege to serve as President and CEO of Brand USA. I am immensely proud of what we have accomplished together, and I am confident that the organization will continue to thrive under new leadership.”

According to David Green, managing director for Canada, the new trips launch as the small group operator reveals that bookings for the ‘National Geographic Family Journeys’ travel style have more than doubled in 2023 when compared to the same booking window in 2022 (Jan. 1-June 30). This 106% increase in bookings year-onyear, he added, is solid evidence that family travel is back.

“We’re seeing strong interest in Asia and Central America in particular, so families are looking to head further afield and check off some of those long-awaited bucket-list trips,” said Green. “We’re also witnessing a large number of multi-generational bookings – grandparents travelling together with parents and children –so people are really wanting to share experiences as families.”

The ‘National Geographic Family Journeys’ collection was created for travellers ages seven and up. The two new trips in Italy and Tanzania join the current collection of 10 trips, bringing the total to 12. Other destinations include France, Iceland, Morocco, Japan and Peru.

The two new trips are:

• Italy Family Journey - Venice to Rome: Travelling from Venice through the heart of Tuscany to Rome, this journey, priced from $4,599 per adult and $4,319 per child, includes gladiator ‘training school,’ art classes and cooking lessons.

• Tanzania Family Journey: Priced from $6,399 per adult and $6,119 per child, this journey allows families to head out on safari in Tanzania’s world-renowned national parks and conservation areas. As they travel from Arusha to Mto wa Mbu, families will also learn about traditional crafts and hear how locals work to protect their cultures and creatures of their homeland. Each itinerary features interactive activities inspired by National Geographic’s expertise in photography and storytelling, wildlife, culture, history and geography to encourage kids and adults to connect with the world around them. Prices above do not include international flights.

Air Canada partners with Apple TV+ to enhance in-flight entertainment

MONTREAL — There’s more to enjoy onboard Air Canada thanks to a brand new partnership with AppleTV+.

As of Aug. 1, 2023, the addition of exclusive Apple TV+ original programming to Air Canada’s award-winning in-flight entertainment is allowing passengers to enjoy a wide range of original programs, including ‘Ted Lasso,’ ‘Bad Sisters,’ ‘Severance,’ ‘Foundation’ and more.

“At Air Canada, we know that inflight entertainment is an important part of our customers’ travel journey, particularly on long-haul flights. We look forward to welcoming customers onboard to catch up on their favourite Apple TV+ shows or discover new hits during their flight,” said John Moody, Managing Director of Product Design at Air Canada.

“This new partnership with Apple puts us on track to increase our onboard entertainment content by more than 95% since last year. We look forward to introducing even more entertainment before the end of 2023,” added Moody.

Air Canada’s partnership with Apple follows the airline’s recent collaboration with Mattel, which brings more family fun with some of the most popular kids’ shorts. In addition, in May 2023, Air Canada and Bell began offering free messaging for all Aeroplan members worldwide on all Wi-Fiequipped aircraft across Air Canada’s fleet, including Air Canada Rouge and Air Canada Express flights. Prior to that, in November 2022, Air Canada became the only Canadian carrier to offer live Canadian TV featuring English and French channels.

Crystal makes triumphant return to sea with Crystal Serenity

MIAMI — Crystal has made its official return to sea, relaunching under the new guardianship of A&K Travel Group.

Following a multi-million-dollar refurbishment, Crystal Serenity, which was bought by A&K along with sister ship Crystal Symphony in June 2022, departed on its inaugural voyage on July 31, from Marseille.

Crystal Symphony is currently undergoing renovations and will resume service for its inaugural voyage in Athens on Sept. 1.

“Crystal has been recognized for decades for exceptional experiences and we are excited to welcome guests back onboard for its new gilded era,” said A&K Travel Group CEO, Cristina Levis. “In just one year, we’ve been able to revitalize the ships, a feat nearly unheard of in our industry. It is an honor to be signaling this new chapter better than ever and right on schedule, all while retaining 80% of Crystal’s beloved crew on board.”

Under its former owners, Genting Hong Kong, Crystal Cruises ran into financial difficulties, leaving both ocean-going ships stranded in The

Bahamas in early 2022. A&K Travel Group announced in June 2022 that it not only purchased the two ships for US$128 million via auction, but also the company too.

Following its inaugural voyage, Crystal Serenity will sail towards Northern Europe to destinations like the UK, Ireland and Iceland before travelling to the Americas to offer experiences as north as Canada and as south as Colombia. It will then embark on its 2024 World Cruise from San Diego or Miami, which will visit 29 countries over 125 nights.

Accommodating 740 guests, Crystal Serenity now offers two new guestroom categories that cater to solo travellers : the JR. Crystal Penthouse Suite and Single Guest Room with Ocean View. Other new enhancements include the return of Umi Uma by Master Chef Nobuyuki Matsuhisa, a newly designed Aurōra spa, and a new Head Nutritionist, Dalila Roglieri.

FRANK DEMARINIS BID A FOND FAREWELL TO CLOSE INDUSTRY FRIENDS AND COLLEAGUES AT AN INTIMATE GATHERING AT TRAVELBRANDS’ HEAD OFFICE ON JULY 19, JUST DAYS BEFORE HIS FINAL DAY AS PRESIDENT AND CEO ON JULY 21. TAKING OVER THE REINS IS NATHALIE TANIOUS, WHO DEMARINIS SAYS HE HAS BEEN HELPING TO PREPARE FOR THE ROLE FOR THE PAST FEW YEARS. PICTURED: DEMARINIS (FAR RIGHT) WITH HIS CHILDREN MASSIMO AND BIANCA.

Former Toronto Blue Jay helps open the doors of new Hilton Garden Inn La Romana

LA ROMANA  — Former Toronto Blue Jays player Edwin Encarnación has a hand in the brand new Hilton Garden Inn La Romana, located in his home country, the Dominican Republic.

As the main shareholder of Riverhome Capital S.A.S., which collaborated with Hilton Hotels & Resorts on the new US$25 million property, Encarnación helped cut the ceremonial ribbon alongside the president of the Dominican Republic, Luis Abinader Corona.

Located on the coast of La Caleta, just 18 minutes from La Romana Airport, the 130-room, seven-storey hotel includes two bars, a restaurant, swimming pools, gym, meetings and event facilities and outdoor areas ideal for social and corporate celebrations.

“This hotel has something very special – opening up the beach and the sector of La Caleta of La Romana, which for a long time was closed to the province and its visitors,” said the President. “Since private investment must always be accompanied by public infrastructure, we are working on creating them, so we are all part of this development of La Romana.”

Encarnación, who played eight seasons with the Blue Jays from 20092016 before retiring as a member of the Chicago White Sox in 2020, said he’s dedicated to the development of La Romana, his province of origin.

“From the moment this project was presented to me, I knew that I had to be part of it and be the one to assume this,” said Encarnación. “I joined the development of this hotel with the only requirement that most of the workers came from here, from my town La Romana, and we achieved this.”

Savour and sip the best of The Palm Beaches

THE PALM BEACHES — When visiting The Palm Beaches, it’s a good idea to come hungry.

The Florida hotspot is home to a vibrant culinary scene that includes over 2,000 dining venues, five celebrated chefs, five food and drink tours, more than 19 breweries, one organic winery and four operating distilleries – enough to offer dining options for any type of palate.

Visitors can savour the culinary skills of Chef Lindsay Autry, a finalist on Bravo TV’s ‘Top Chef’ and three-time James Beard nominee, at her popular eatery The Regional, or her newest outpost, Honeybelle at PGA National Resort. For more exotic fare, Chef Pushkar Marathe marries cultural cuisines at Stage Kitchen & Bar as well as at his new restaurant, Ela Curry Kitchen, voted the best new restaurant in The Palm Beaches for its traditional Indian recipes served thali-style. Other must-try spots include Buccan and Imoto in Palm Beach, and Grato in West Palm Beach, all part of Ember Group, headed by six-time James Beard award nominee Chef Clay Conley.

Seafood lovers can arrive by boat or by car at Guanabanas in Jupiter, known for its fresh Florida seafood dishes and thatched tiki hut. They can also join the locals for small plates and an ultra-fresh raw bar at the always-packed Avocado Grill in downtown West Palm Beach, a

restaurant by local sensation Chef Julien Gremaud.

To satisfy their sweet tooth, visitors can participate in high tea at Serenity Garden Tea House & Café in West Palm Beach. And for those who prefer all things chocolate, free tours and tastings are available at the Hoffman’s Chocolates Factory, Shoppe, and Gardens in Greenacres.

In addition to a plethora of restaurants and eateries, The Palm Beaches are also home to several world-class foodie events, including The Palm Beach Food & Wine Festival. Known for being a ‘summer camp’ for the food industry’s biggest names, including Michelin-star chef Daniel Boulud, the festival takes place in December and serves up everything from gourmet comfort cuisine to five-course dinners with wine pairings.

And lastly, Boca Bacchanal in Boca Raton, where the worlds of food and wine collide, welcomes gourmands to indulge in vintner dinners in private homes, a Grand Tasting with wine pairings, and a five-star dinner and auction, with proceeds benefitting the Boca Raton Historical Society & Museum. Look for 2024 dates in the spring.

For more information about The Palm Beaches, go to www. thepalmbeaches.com/travel-trade -professionals.

THE BOCA RATON SEDELLE'S FAMILY DINING

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