Travelweek - JULY 20 2023

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©Kakslauttanen Arctic Resort, Lapland, Finland

July 20, 2023

SUPPLY'S BETTER BUT RATES ARE UP FOR RENTAL CARS, SAYS AMEX GBT

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THE RACE FOR RENTAL CARS

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Brace for car rental rate hikes of up to 5% in Canada and the U.S., but prices should stabilize heading into 2024: Amex GBT report

By Kathryn Folliott

TORONTO — Airplanes, hotels, trains, cruise ships - all evoke the excitement of travel.

Rental cars? Not so much.

But as many travellers found out these past few years, ‘you don’t know what you’ve got ‘til it’s gone’, and that’s as true for booking rental cars as it is for anything else.

Rental cars are indispensable for many travellers, both corporate and leisure. And unlike airfares on a long list of competing airlines, or a room in a hotel down the block, alternatives are few when it comes to car rentals in an already highly consolidated sector.

Coming into the pandemic, the rental car sector was already working hard to keep up with demand amid tightening supply lines. The semi-conductor shortage was impacting the production of new cars and that has a knock-on effect for rental car inventory.

Couple that with the pandemic’s supply shortages worldwide, and by 2021 there were reports of desperate travellers unable to book rental cars who were securing moving vans instead, just to get a vehicle.

Now it’s 2023 and travel bookings are soaring, with no end in sight to the pent-up demand. The industry is well aware of rising prices for airfares and more. What about rental cars?

On the heels of American Express Global Business Travel’s just-released Ground Monitor 2023-2024 reportwhich looks at, among other things, the rental car sector - Travelweek connected with Sesilia Kalss and Mark Biscardi, both Senior Consulting Managers with Amex GBT Global Business Consulting, for their feedback and insights on what the industry can expect this year and next.

Travelweek: Amex GBT’s Ground Monitor 2023-2024 indicates a potential 5% rate climb for rental cars in Canada and the U.S. As much as travellers don’t want to pay higher prices, they may just be happy to secure a rental after the past couple of years of shortages! How did Amex GBT navigate the vehicle supply shortage over the past few years? Kalss: “Amex GBT supported clients by providing greater choices. To those most impacted, we recommended they open up the online booking tool (OBT) to more suppliers to widen availability. We have competitive rates with key rental car partners to ensure clients can secure good rates, even in times of limited supply.

“The vehicle shortage was mainly impacting small to midsize cars, unfortunately the classes with the highest demand. Bigger and premium cars were less impacted, but naturally higher in costs. Our recommendation was to: consolidate demand where

possible; bundle trips when possible as having more than one employee in a car could justify the higher costs; review rideshare policies; and look to rail or public transit where viable.”

Travelweek: Looking ahead, how does car rental availability look for the rest of 2023 and into 2024? The report indicates that North America commands 52% of the global rental car market.

Biscardi: “In North America the supply is getting much better these days, however leisure travel, being as strong as it is this summer, will put a strain on the market. But overall, we’ve seen improvements with car suppliers adding to their fleet and getting back up to pre-pandemic levels.”

Travelweek: As Amex GBT’s report notes, the two key sectors of the travel industry, leisure and corporate, are vying for the same limited supply of vehicles. And that the limited supply is particularly acute in destinations that cater to both leisure and corporate travellers. Where is the situation most challenging?

Kalss: “Typical leisure destinations such as south of France, Italy, German northern coast, and any international airport could face limited supply, especially when cars are not returned in time. Other circumstances, such as public transport strikes or flight cancellations, further increase the pressure.”

Biscardi: “In the U.S., the most frequent destinations for corporate and leisure travel are Los Angeles, San Francisco, Florida, Phoenix, New York, Detroit, Seattle, Philadelphia, and Chicago.”

THE SHORTAGE WAS IMPACTING SMALL TO MIDSIZE CARS AS THERE WAS HIGH DEMAND

Travelweek: In the highest-demand destinations, what sort of price increase could travellers see?

Kalss: “The answer depends on what you compare the data with – i.e. last year, or two to three years back. It could go up more than 20% if a business didn’t have to change contract terms and rates over the past several years. The same is true for countries with high inflation rates, such as Turkey. The UK is also showing higher car prices than ever, resulting in increased daily rental rates.

“We also observed significantly higher costs for services – mainly delivery and collection services, as well as costs for drivers and gasoline. This impacts service fees, as you need two drivers to deliver or collect a vehicle outside the rental station. As well, WLTP Fees (Worldwide Harmonized Light Vehicle Test Procedure) went up as suppliers consider the higher costs for mandatory measures of fuel consumption and CO2 emissions from passenger cars in their fleet.”

Biscardi: “In the U.S., travellers can expect to see car rental price increases between 5% to 7%. In Canada, the top destinations, Montreal and Toronto, are expected to see rates rise by 6%. This is in line with the country average of 6% to 7% increases.”

Amex GBT’s Ground Monitor 20232024 report also looks at client interest in electric vehicle rentals (‘EVs go mainstream, but drivers remain wary’), generational differences in rental car demand, and much more. The complete report can be found at www.amexglobalbusinesstravel.com/content/ uploads/2023/06/Ground-Monitor -2023-2024.pdf.

Got a story idea?

Questions or comments?

Write to Kathryn Folliott at kfolliott@travelweek.ca

ACTA ramps up advocacy for pandemic loan relief

TORONTO — A new survey from ACTA aims to assess the capacity of travel agencies, host agencies and independent travel agents to repay CEBA, RRRF and HASCAP loans. A link to the survey can be found at ACTA.ca.

The survey will also give ACTA a sense of the debt level travel retailers are currently dealing with, and their confidence in their capacity to repay government loans by Dec. 31, 2023.

The Canada Emergency Business Account (CEBA), Regional Relief and Recovery Fund (RRRF), and Highly Affected Sectors Credit Availability Program (HASCAP) are the focus of the survey.

As ACTA President Wendy Paradis notes, travel and tourism businesses accessed these federal loan programs en masse during the pandemic, however tight repayment terms are now proving to impede travel business recovery across Canada.

The survey is open to all travel agencies, host agencies, and independent travel agents.

“We are also seeking information on preferred solutions for repayment, including increased loan forgiveness, extended repayment deadlines, and modification of loan terms,” said Paradis.

She adds that HASCAP loan repayment dates vary depending on the terms individual travel

businesses would have established with their lending institution. The loans were made available to businesses during the pandemic by Canadian lending institutions and are 100% guaranteed by the Canadian government.

“Our members and the travel industry as a whole continue to experience a very slow pace of financial recovery due to pandemic debt incurred. Escalating operational costs and unpredictable inflation are also a significant additional burden and making it impossible to repay federal loans by the current deadline,” said Paradis.

“We believe that with the first two financial quarters of 2023 now behind them, travel agencies, host agencies, and Independent Travel Advisors have timely data and perspective to share with respect to their debt levels, confidence in their ability to repay the federal loans, and preferred public policy solutions to assist their recovery,” she added.

ACTA will aggregate the responses, and no individual travel businesses will be referenced. The deadline to complete the survey is Friday, July 28 by 3 p.m. EST (12 p.m. PST).

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Say hello to Vienna: Exploring Austria’s culture capital with world-class museums, coffee houses and more

located in the MuseumsQuartier, a vibrant hub for Vienna’s largest contemporary art district.

While there, make your lunch stop at MAK’s in-house restaurant, Salonplafond, a perfect eatery featuring an inventive take on Austrian cuisine. The Wiener schnitzel and white asparagus is a can’t-miss!

Not be overshadowed are Vienna’s two notable palaces, both significant attractions. Be prepared to be overwhelmed by the sheer opulence and grandeur that will take you back in time.

By Annie Cicvaric

VIENNA — If Wiener schnitzel, fairytale palaces and elevated coffee culture are some of the things that come to mind when you think of Viennayou wouldn’t be wrong.

The Austrian capital, home to nearly two million people, is an explosion of imperial grandeur and a city packed with great opera houses and museums.

But by the same token, it also has a modern city vibe with walkable streets, an efficient metro system, and top-notch rail access to European gateways.

And the best part is? If you’re short on time, you can easily experience every facet of this walkable city in just a few days.

Vienna’s allure goes far beyond its fabled one-of-a-kind coffee houses and 100+ museums. As you wander the city, you discover a perfect celebration of the city’s past and present through delicious food and beautiful Baroque buildings with plenty to do indoors and out.

Touted as Europe’s cultural capital

and built high and mighty on the riches of the 600-year Habsburg Empire, it’s no surprise that Vienna boasts a long and colourful history shaped by a profusion of palaces, architectural marvels, unrivalled art and legacy music.

Top this with expansive parks and gardens sprawling along the banks of the Danube and over 1600 kilometres of cycling routes, Vienna (‘Wien’ in German) is a city on the move, and it’s easy to see the attraction.

VISIT MUSEUMS AND OPULENT PALACES

While home to a treasure trove of world-class museums and galleries, opting for some lesser-known hidden gems is just as exciting and worth visiting, minus the crowds.

Off the beaten path is The Theatre Museum which showcases the magic of the stage through a diversity of theatre genres and features ever-changing exhibitions that draw on the museum’s extensive archives.

At the same time, the MAK (Museum of Applied Arts) combines past and future design, art and architecture

Belvedere Palace, a magnificent Baroque palace once home to royalty, marks an extraordinary 300year milestone this year. It consists of two complexes (Upper and Lower Belvedere), Palace Stables and the Orangery.

While strolling around the impressively landscaped grounds, you can admire the sculptures, tiered gardens and wrought iron gates.

Today it houses some of Austria’s most valuable art collections, including Gustav Klimt’s most well-known work, The Kiss.

The other not-to-be-missed palace is the stunning former summer residence from the Habsburg era, Schoenbrunn Palace (translated as ‘beautiful spring’).

Now a UNESCO World Heritage Site, and for a good reason, the Rococo-style 1,441-room palace boasts grand rooms and expansive gardens complete with a maze.

Another of the absolute best things to do in Vienna is to catch an intricate ballet performance of the world-famous Lipizzaner stallions at The Spanish Riding School. Or meander through J.&L. Lobmeyr, a six-generation family glassware and chandelier company that once supplied the

ABOVE VIENNA'S ROOFTOPS

Photo Credit: WienTourismusChristian Stemper

imperial House of Habsburg. This year they celebrate their 200th milestone.

COFFEE CULTURE AT ITS FINEST

Coffee aficionados will rejoice thanks to the numerous one-of-a-kind coffeehouses that share a place in Viennese history. For locals, it’s about more than just the coffee.

Among the many well-known Viennese coffeehouses is the Gerstner, a family coffee house established in 1847.

Spread over an impressive three-storey building with beautiful opulent parlour rooms, it’s a perfect setting to duck into, sip a melange (similar to a caffè latte) and enjoy a slice of Vienna’s celebrated three-layered chocolate cake, Sachertorte.

LOVE AFFAIR WITH WINE

While Vienna may not initially spring to mind when you think of wineries, it’s actually the only city in the world where vineyards flourish within the city’s borders.

September marks the arrival of harvest season, and the city’s locals flock to the vineyards and heurigers. Viennese heurigers in the wine-making region are

legendary wine taverns serving up local wine and homemade food.

An excursion to the tradition-steeped Mayer am Pfarrplatz winery is a heuriger with a remarkable past; it was where Ludwig van Beethoven once lived.

With great views, good wine, and a hearty meal, visiting a Viennese heuriger is the perfect local combination experience. Prost!

ON A MUSICAL NOTE

Undoubtedly, Vienna will forever be linked to music.

For over 250 years, it’s celebrated and enjoyed its reputation as the world’s City of Music and no wonder. Europe’s greatest composers, including Beethoven, Mozart, Schubert, and Strauss, lived and worked in Vienna.

Hang out in the central square (Stephansplatz) near the imposing St. Stephen’s Cathedral and within minutes, a young person dressed in 18th-century garb will hand you a flyer advertising classical music concerts.

Experiencing a classical concert or opera is an unmissable thing to do. After all, it is Vienna.

The Orangery Schonbrunn offers year-round musical events and performances, and, along with your concert ticket, you can purchase a dinner package with a three-course traditional Viennese dinner at a nearby restaurant.

CHECKING IN

Nestled in a quiet side street just steps from the Naschmarkt open-air market is the 47-room boutique Hotel Beethoven.

Centrally located, the chic hotel built in a 1902 historic building is family-run by owner Barbara Ludwig today.

With a connection to Vienna’s culture and influential Viennese personalities, each of the six floors is designed to reflect original reproductions and limited editions of whimsical historical wallpaper, stage sets and playbills, photographs and Beethoven himself.

BESPOKE GUIDED TOURS

Founded in 2015 by Elisabeth Wolf, Artissimi Tours and Travel offers expertly curated tours and experiences in Vienna, ranging from gallery walks in and around Vienna to artist workshops with programming from individuals to groups of up to 100.

The agency’s team provides flexible guides in several languages and will work with advisors to create that unique client experience.

GETTING AROUND

The Vienna City Card, available in increments of 24/48/72 hours, provides the perfect access to the city’s public transit system and discounts on museums and attractions.

Travel advisors looking to enhance their Vienna product knowledge can become Vienna specialists via the Vienna Tourism Organization’s e-learning program.

For additional resources related to Vienna, advisors can visit https:// www.wien.info/en.

VIENNA'S FAMED SACHERTORTE

LIPIZZANER STALLIONS AT THE SPANISH RIDING SCHOOL, VIENNA

Photo Credit: WienTourismusChristian Stemper

HIRES & HONOURS

The Caribbean Tourism Organization has appointed Dona Regis-Prosper as its new Secretary-General and CEO. With her new appointment set to take effect Sept. 1, 2023, Regis-Prosper, who hails from St. Lucia, will make history as the first woman to assume leadership of the CTO. In her 22+ year travel industry career, Regis-Prosper has worked for multiple Caribbean organizations, including the St. Lucia Air and Seaports Authority, Margaritaville Caribbean Group in Jamaica, Tortola Pier Park in the BVI and the Antigua Cruise Port. Regis-Prosper takes over the organization’s leadership reins from Acting Secretary General and CEO Neil Walters, CTO’s Director of Finance and Resource Management, who has been filling the position following the retirement of Hugh Riley in 2019.

Bruce Poon Tip, who founded G Adventures 33 years ago, has been honoured as an Officer of the Order of Canada, making him the first person in the industry to receive the title in 34 years. Poon Tip says being invested into the Order of Canada is the most humbling honour he could receive, especially as an immigrant to Canada at such a young age. “Canada has afforded me the gift of opportunity,” he said. “This great nation took my family and I in, and has given me the privilege and means to build a business. It’s enabled me to make my ideas become a reality – creating a community that is based on giving back to others – both nationally and internationally. I accept this recognition with great pride on behalf of myself and my family.”

AIRPORTS

Mexico’s armed forces are taking control of Mexico City’s main airport (MEX), and the government plans to give the military control of nearly a dozen more across the country as the president takes aim at corruption and mismanagement. The navy took charge of security at Mexico City International Airport, or Benito Juarez, more than a year ago. It will soon have control of everything else, from customs and immigration to handling luggage. Lopez Obrador has already said that he plans to have a dozen airports in the hands of the army or navy by the end of his administration in 2024. And by the end of this year, the military is scheduled to begin operating its own commercial airline.

New York Democrat Rep. Brian Higgins says Customs and Border Protection personnel are being temporarily reassigned to help fortify the U.S. border with Mexico, and that’s resulting in a shortage of agents on the southern side of the Canada-U.S. border. Higgins says as a result,

busy points of entry along the Canada-U.S. border are seeing longer delays and unstaffed kiosks. He says that’s despite the fact that cross-border traffic between Ontario and New York is still only about 85% of what it was before the COVID-19 pandemic. Republicans are also worried and several wrote to CBP last month to request details about staffing levels amid fears that illegal crossings are on the rise.

POLICIES

Barbados has reduced its airport service charge from US$35 to US$20. The reduction will be in place until Dec. 14, 2023. Barbados’ Minister of Tourism and International Transport, Ian Gooding-Edghill, indicated that the six-month reduction is intended to stimulate inter-regional travel to Barbados. The Ministry has also been working with regional airlines, such as Air Antilles and interCaribbean, to increase the number of weekly flights to the island.

First look at Sunwing’s 2023-2024 winter program, with capacity up 15%

TORONTO — Sunwing has released the first details of its 2023-2024 winter schedule, featuring flights onboard Sunwing Airlines from 23 Canadian airports.

Sunwing will offer service to 26 sun destinations for the coming winter season, to the Caribbean, Mexico, Central America and the U.S.

Capacity is up 15% over last winter season, says Andrew Dawson, President of Tour Operations.

Sunwing Airlines is ramping up its recruitment efforts, hiring for pilots and seasonal cabin crew positions across the country for the upcoming winter season.

That’s helping Sunwing to come back strong with restored winter sun service for gateways including Regina and Saskatoon, both of which saw service reduced in the latter half of winter 2022-23.

Here’s a look at some of the growth highlights…

• 24% growth in overall capacity in Western Canada and the Prairies combined, including more flight service from Regina, Saskatoon and Winnipeg, regions where Sunwing has a longstanding presence and continued commitment to providing its customers with affordable sun vacations

• 26% growth in overall capacity for Atlantic Canada, including a significant lift (more than 30%) in each of Fredericton, Halifax and Gander

• 23% growth in capacity for Cuba, supplemented by a marked expansion in flight service to Cayo Largo along with the new additions of Cienfuegos and Manzanillo de Cuba

New for this winter season are packages to the Cuban destinations of Cienfuegos along with Manzanillo de Cuba, from Toronto and Montreal. Canadian sun-seekers can also expect a sizeable expansion in vacation options for destinations in Pacific Mexico, including Los Cabos, Mazatlan and Puerto Vallarta, and more options for travel to Puerto Plata, says Dawson.

“As the leading vacation provider in Canada, we’re thrilled to deliver more vacation packages and flights to Canadians this winter season, including furthering our commitment to servicing our customers in key regions such as Atlantic Canada and the Prairies,” said Dawson. “We are growing capacity from last winter and thrilled to be returning to pre-pandemic travel levels, with more great packages and affordable travel options available to our valued customers this winter, including Cienfuegos and Manzanillo de Cuba which are new for this year, in addition to offering more flights to key areas within Pacific Mexico, Puerto Plata in the Dominican Republic and Orlando in Florida. With our ongoing commitment to offering competitive pricing on sun packages, we encourage our customers to book their winter getaways early to unlock the most value on their preferred travel dates and to their destinations of choice.”

With the Sunwing Guarantee on vacation packages, clients can also get the first bag checked for free (a value of $100+ roundtrip), complimentary airport transfers in destination for packages with flights on Sunwing Airlines, exclusive resort perks and extras, and more.

Sunwing will also be servicing Canadians with packages to 700+ hotels, the largest assortment of any vacation provider in Canada.

TICO collaborates with Durham Police on criminal investigation

MISSISSAUGA — Durham Regional Police have arrested and charged Tarcia Craig Brown of Whitby, ON with charges related to fraud when selling travel.

The Travel Industry Council of Ontario (TICO) collaborated with Durham Police on their criminal investigation.

It is alleged that Tarcia Craig Brown used a variety of aliases and falsified a TICO Certificate to gain employment at TICO registered travel agencies and then engaged in fraudulent activities.

In January 2020, TICO alerted the industry to the alleged conduct of Tarcia Craig Brown and the known aliases at the time that had been allegedly used to secure employment.

Says TICO: “If there are any registrants or consumers who were impacted by the alleged conduct of Tarcia Craig Brown who have not already contacted TICO or the Durham Regional Police, we encourage you to contact tico@tico.ca and Detective Constable Middleton of the Financial Crimes Unit at 1-888-579-1520 ext. 5321.”

Travel agencies are reminded that TICO certification indicates only that someone has completed either the travel counsellor and/or supervisor/ manager exam successfully. Certificates are not an indication of past good conduct. Under provincial legislation, the Travel Industry Act, 2002, individuals are not registered with TICO, only businesses are registered.

Travel agencies are encouraged to always exercise due diligence during the hiring process, including background and reference checks.

WE'RE GROWING CAPACITY AND THRILLED TO BE RETURNING TO PRE-PANDEMIC TRAVEL LEVELS

Low-cost carrier Arajet opens ticket sales for Toronto-Santo Domingo route

SANTO DOMINGO — Low-cost carrier Arajet, based in the Caribbean, has opened ticket sales for its new Toronto - Santo Domingo route.

The new route will operate from October 24, 2023, with four flights per week, on Tuesdays Wednesdays, Fridays, and Saturdays.

Arajet began operations in September 2022.

“Our new flight from Pearson International to Las Américas International in Santo Domingo will allow our Dominican diaspora to come home with the best possible fares but will also enable more Canadians traveling for tourism or business, to visit our island and continue increasing the exchange between our two countries. The Arajet effect will continue benefiting passengers across the Americas, and our Canadians friends won’t be the exception,” said Arajet’s founder and CEO, Víctor Pacheco Méndez. Méndez added that Arajet is looking to turn the D.R. into the new low-price hub of the continent, offering direct flights from Santo Domingo to Mexico City, Cancun, San José, Guatemala, San Salvador, Bogotá, Medellín, Barranquilla, Quito, Guayaquil, Lima, Sao Paulo, Aruba, Curaçao, Saint Martin, Kingston and more.

Air France to offer up to 38 flights a week out of Canada for winter 2023-24

MONTREAL — Air France has released new details about its 202324 winter program from Canadian gateways.

Air France’s Ottawa route, inaugurated June 27 with an Airbus A330 (224 seats), will switch to a Boeing 787 (279 seats) at the end of October. Air France will operate this route with five flights every week, on Mondays, Tuesdays, Thursdays, Saturdays and Sundays.

Flight AF328 leaves Paris-Charles de Gaulle at 1:10 p.m., arriving in Ottawa at 3:05 p.m. Flight AF327 leaves Ottawa at 5:15 p.m., arriving at Paris-Charles de Gaulle the next day at 6:05 a.m. Air France is the only carrier that offers nonstop flights between Ottawa and Europe.

Flight frequencies to CDG from Montreal and Vancouver will also get a boost, with up to 21 and five a week, respectively, versus 17 and three last winter.

Finally, the Montreal-Pointe-à-Pitre (Guadeloupe) route is set to return on Dec. 2 for a third season, with two flights per week on Tuesdays and Saturdays on an A320 with WiFi.

Montreal is among the five destinations served via Air France’s Caribbean regional network, which connects

Pointe-à-Pitre (Guadeloupe) and Fortde-France (Martinique) to Belém (Brazil), Cayenne (French Guiana), Miami and Montreal.

In total Air France will offer up to 38 flights a week out of Canada this winter. The top European carrier in terms of capacity between Europe and Canada, Air France will connect Paris-Charles de Gaulle to Montreal, Toronto, Vancouver and Ottawa all winter.

Meanwhile, KLM, a member airline of the Air France-KLM Group, will fly between its Amsterdam Schiphol hub and 19 North American destinations: Atlanta, Austin, Boston, Calgary, Cancun, Chicago, Edmonton, Houston, Las Vegas, Los Angeles, Mexico, Miami, Minneapolis-Saint Paul, Montreal, New York JFK, San Francisco, Toronto, Vancouver and Washington.

Both carriers operate a shuttle bus service in Canada, between Montreal-Trudeau, Quebec City and Ottawa for Air France, and between Montreal-Trudeau and Ottawa for KLM.

Transat agrees to sell Mexico land to Finest Resorts for US$38 million

MONTREAL — Transat has announced the intended sale of its land property in Mexico.

In a statement from the company, Transat said it has entered into a sale and purchase agreement for its land property in Puerto Morelos for US$38 million to Finest Resorts. Finest Resorts is part of The Excellence Collection and owns and operates Finest Playa Mujeres, in Cancun and Finest Punta Cana in the D.R.

Transat eyed resort development as a new division and a new direction back in 2017, when it sold its interest in H10 Hotels to start its own hotel chain in Mexico and the Caribbean.

Transat’s goal was 5,000 owned or managed hotel rooms by 2024, in key destinations including Cancun and

WINDSURFING IN CABARETE, D.R.

Transat’s hotel division was seen as the next phase in its vertical integration strategy, one that already included air travel and travel distribution. Resort development has worked well for competitors like Sunwing Travel Group, which owns Blue Diamond Resorts and also has a partnership with Planet Hollywood.

By February 2018 Transat’s hotels division had a president in place and it was all systems go.

Two years later, the pandemic hit. Along with an almost complete shutdown of travel across the Canadian travel industry, Transat was grappling with the termination of its proposed merger with Air Canada. The Canadian government had given the deal its green light, but the same could not be said for the European Commission, and in April 2021 the two companies announced the termination of their agreement.

By June 2021 Transat was gearing up for a gradual return to operations, after all four of Canada’s major airlines - Transat, Air Canada, WestJet and Sunwing - agreed to the federal government’s request to suspend sun flights through the first months of 2021.

As part of that 2021 return to operations, Transat announced that due to the decline in liquidity as a result of the pandemic, and in line with the objectives of its new strategic plan, Transat’s board of directors had approved the discontinuation of the hotels division.

Transat’s statement today said the closing of the transaction is expected to occur in Transat’s fourth quarter. The proceeds of the sale will be used to immediately repay a portion of Transat A.T. Inc.’s secured facilities.

Transat added that the divestiture of the land is aligned with the company’s strategic plan to refocus on its airline activities.

Transat’s Q2 2023 results, announced last month, saw revenues more than double year over year. Transat’s loss for Q2 2023 was $29.2 million, compared to $98.3 million in Q2 2022.

Palladium Hotel Group gears up to debut third ‘Family Selection’ offering in Mexico

In December 2023 Palladium Hotel Group will debut its third ‘Family Selection’ space, an exclusive accommodation proposal designed for families.

The new space will be unveiled at Grand Palladium Kantenah Resort & Spa in Mexico’s Riviera Maya, following its reopening and US$40 million renovation project.

Grand Palladium Kantenah is one of four hotels that make up Palladium Hotel Group’s resort operation in Riviera Maya.

Until now, Palladium’s Family Selection offering was only available at Grand Palladium Costa Mujeres Resort & Spa and Grand Palladium Vallarta Resort & Spa.

Says Pilar Arizmendi-Stewart, VP of Sales and Marketing for the Americas: “In addition to the magnificent renovation of Grand Palladium Kantenah Resort & Spa, which is very much in line with the quality of the Riviera Maya resort proposal as a whole, the opening of Family Selection is a very important novelty for our guests, embraced by our guests in various markets such as North American, Canadian, Argentine, Spanish or Mexican.”

With this new opening in Riviera Maya, Family Selection adds 169

suites to the 95 already existing in Vallarta and the 180 in Costa Mujeres, for a total of 471 suites operated under the Family Selection concept.

Grand Palladium Kantenah Resort & Spa offers a total of 11 à la carte restaurants, three show-cooking restaurants, 18 bars and six swimming pools.

Family Selection guests at Grand Palladium Kantenah Resort & Spa will be able to relax in exclusive rooms and areas with easy access to the beach, and will have access to a private lobby with a games area to check-in, a private swimming pool with pool-bar, an exclusive restaurant and a VIP games area.

“Our guests at Family Selection have exclusive areas and restaurants with very high service standards. Each stay is personalized, through experiences, such as theme nights in the room, where they can watch movies or celebrate their birthday in a special way. Our goal is to create and make a difference with the existing proposals and, in terms of customer experience, we can proudly say that we have more and more repeat customers, more fans,” says Arizmendi-Stewart.

Riviera Maya, Punta Cana, Montego Bay, Havana and Varadero.

New survey polls Canadian traveller intentions for summer

TORONTO — You’d never know it from the sky-high booking levels travel retailers and wholesalers are seeing these days - but according to a new survey, only 25% of Canadians say they’re planning a vacation this summer.

The survey, released today by HelloSafe, polled 984 Canadians.

Out of the 25% of Canadians who say they plan to go on vacation this summer, 69% say they intend to spend their vacations in Canada. The remainder (31%) plan to travel abroad.

Of those planning trips this summer, in addition to the 69% doing Canadian getaways, another 9.6% are heading to the U.S., 9.4% are going to Europe, 6.8% to South America, and

People

5.4% to other destinations.

The survey also polled Canadians about travel durations. Among respondents who said they would travel this summer, 29.8% were planning 1-week vacations, and an almost equal percentage (29.6%) were planning 2-week vacations. A small number (5.4%) of respondents are eyeing 3-week vacations, and 12.2% are lucky enough to be planning vacations of more than 3 weeks. Just under a quarter (23%) were planning vacations of less than 1 week.

The survey looked at vacation budgets too. Of those who said they would travel this summer, one-third (33.8%) said they have a budget of $1,500+ per person for their summer vacation. About 1 in 10 (10.8%) said they expect to spend between $1,000 and $1,500 on their summer vacation. And 25.7% of Canadians are planning a vacation budget of less than $500.

Just as interesting as the stats on how Canadians are travelling this summer, are the stats on why they’re not travelling.

Bava named CCO of Windstar Cruises effective July 24

Windstar Cruises has named Janet Bava as its new Chief Commercial Officer, effective July 24.

Windstar’s current CCO, Betsy O’Rourke, will move to a consultancy role with Windstar’s parent company Xanterra Travel Collection and its ownership, The Anschutz Corporation, as well as engage in outside board opportunities. O’Rourke has served as CCO for Windstar since 2020 and also CCO of Xanterra since 2012.

Prior to joining Windstar, Bava was Chief Marketing Officer at AmaWaterways in California. From 2016 to 2018 Bava was with Silversea as VP, Marketing (Americas). From 2014 to 2016 she was the Director CRM & Customer Engagement at NBCUniversal, Inc - Universal Parks & Resort. And from 2006 - 2014, she was Manager, Direct Marketing & Customer Experience Communications for Royal Caribbean International.

Luxury yacht-style cruise line Windstar, based in Miami, brings Bava back to Florida. Bava is also once again working with O’Rourke, who was SVP of Marketing at Royal Caribbean at the same time that Bava worked for the cruise line.

Bava, in her new role with Windstar, will be responsible for driving strategic growth initiatives, leading marketing, sales, reservations, and deployment teams to further elevate the company’s position in the global market.

According to the survey, out of those respondents who said they’re not planning summer vacations, three in 10 (29.9%) blamed inflation. Almost the same number (28.5%) said they’re planning staycations at home, or planning to travel at another time of year (34.7%).

And while the worst of the pandemic seems to have passed, and travel has fully reopened, 6.9% say they will not be going on holiday this summer because of the pandemic.

CTA launches consultations on proposed APPR amendments

GATINEAU, QC — The Canadian Transportation Agency is launching consultations on proposed amendments to the Air Passenger Protection Regulations - and Canadians are invited to share their feedback.

The consultation period will be open for 30 days, ending Aug. 10, 2023. The CTA will then draft regulations, which will ultimately be finalized and approved by the CTA and Cabinet. Both the draft regulations and the finalized regulations will be published in Canada Gazette Part I and Part II, respectively. The Canada Gazette is the official newspaper of the federal government and is available online.

Canada’s Minister of Transport, Omar Alghabra, first announced that proposed amendments to the Canada Transportation Act had been introduced as part of Bill C-47, the Budget Implementation Act, back in April 2023.

The proposed amendments aim to strengthen Canada’s passenger rights regime, streamline the processes for administering air travel complaints before the CTA, and increase air carriers’ accountability.

“It is clear that a stronger and simpler system is needed to increase air

carriers’ accountability and transparency, reduce the number of incidents referred to the [CTA], and streamline the [CTA’s] processes for addressing travel complaints. The proposed amendments would significantly enhance our air passenger rights regime to ensure travellers get the services and treatment they pay for and deserve,” said Minister Alghabra in April.

The CTA says its site has more instructions for providing comments on the Consultation Paper.

“The Canadian Transportation Agency welcomes the opportunity to improve the air passenger protection regime. We are committed to improving how air passengers complaints are processed and to provide better services to Canadians,” says France Pégeot, CTA Chair and CEO.

In March 2023 Minister Alghabra announced new government funding to the tune of $75.9 million over three years to make it possible for the CTA to hire more employees and make a significant dent in the processing of complaints. At that point the number of passenger rights complaints in the queue to be processed by the CTA was 42,000.

The CTA says the proposed changes to the APPR are intended to clarify, simplify and strengthen consumer protection for air passengers.

On its site, the CTA says: “Under the existing APPR, passenger entitlements depend on how a flight disruption is categorized (within airline control, within airline control but required for safety or outside airline control), making it difficult for passengers and airlines to know what passengers are entitled to, and making the regulations difficult to enforce.

“The amendments to the Act eliminated the three flight disruption categories and require airlines to provide compensation for inconvenience to passengers when there is a flight disruption, unless there are exceptional circumstances, which the CTA will have to define by regulation. They also put the burden on airlines to prove the situation is an exceptional circumstance.

“Changes proposed to the APPR would establish passenger entitlements that apply in the case of all flight disruptions, and any entitlements that may apply in exceptional circumstances.”

One objective of the consultations is to define these exceptions.

Airlines cancelling flights and refusing passenger compensation for ‘crew constraints’, saying that crew shortages constitute a safety issue and are therefore not eligible for compensation, have been a major sticking point coming out of the pandemic.

Jamaica Tourist Board releases fall 2023 fam trip schedule

TORONTO — The Jamaica Tourist Board is encouraging Canadian travel advisors to experience Jamaica in person this fall during a series of immersive fam trips.

Agents can apply now for an opportunity to participate in one of five exclusive fams hosted from September to December 2023, each with a distinct theme or educational focus.

JTB guides will accompany each FAM trip to help showcase the island’s accommodations, attractions, transportation services and more. The JTB says agents will come away feeling inspired and empowered with critical first-hand knowledge to help sell the destination.

The JTB’s Fall 2023 FAM schedule includes …

JAMAICA PRODUCT EXCHANGE (JAPEX)

Sept. 10-15, 2023

Jamaica’s premier tourism trade show, JAPEX, offers the perfect setting for travel advisors to network with colleagues and connect one-on-one with suppliers. Agents will have a chance to meet industry vendors and representatives from Jamaica’s many hotels, villas, attractions and ground transportation services.

AIR CANADA FOUNDATION’S 11TH ANNUAL GOLF TOURNAMENT RAISED NEARLY $1.3 MILLION, A RECORD BREAKER, FOR CHILDREN AND YOUTH HEALTH AND WELLBEING. THE ANNUAL GOLF TOURNAMENT IS THE AIR CANADA FOUNDATION’S LARGEST FUNDRAISING EVENT. SEEN HERE ARE AIR CANADA’S PRESIDENT AND CEO, MICHAEL ROUSSEAU AND PRISCILLE LEBLANC, CHAIR OF THE AIR CANADA FOUNDATION, WITH AIR CANADA FOUNDATION AMBASSADORS LIAM AND NOLAN, REPRESENTING STARLIGHT CHILDREN’S FOUNDATION CANADA, A PARTNER OF THE AIR CANADA FOUNDATION.

ENJOY A SWIM

LARVOTTO BEACH

OFF-SITE WEDDINGS

Sept. 18-24, 2023

Jamaica is home to many unique event venues and special off-resort locations for brides and grooms who want to plan a destination wedding. This FAM trip will give participants an in-depth look at some of Jamaica’s most iconic locations to say ‘I do’ as well as popular resort options for on-property weddings.

LUXURY

Oct. 18-23, 2023

For agents working with clients who demand the very best, this exclusive luxury-focused FAM trip will showcase Jamaica’s upscale resorts, attractions and experiences. From bespoke tours to private transportation services, agents will gain a true appreciation for Jamaica’s premium offerings.

DESTINATION FAM - WESTERN CANADA

Nov. 18-23, 2023

Exclusively for travel advisors departing from Calgary, this destination FAM will give agents an immersive look at the island’s most popular tourist hotspots. The itinerary will feature key resorts and attractions, and will include a sneak preview of new and up-and-coming locations.

DESTINATION FAM – QUÉBEC

Dec. 5-12, 2023

Exclusively for travel advisors departing from Montréal, this week-long itinerary will guide participants through Jamaica’s main resort areas and showcase true island culture and cuisine.

Prices for Destination Jamaica’s educational fam trips start at $499, with fees covering return airfare, accommodation, meals, activities, and ground transportation in Jamaica.

Space is very limited, so agents are encouraged to apply early to secure a spot.

For more information and to apply for an upcoming fam with Destination Jamaica, visit www.visitjamaica.com/ canada/fam-tours.

Travelling together, or solo?

Exodus Travels has savings for both

TORONTO — The new ‘Join the Adventure’ promotion from Exodus Travels offers what the company says are significant savings for travel partners and solo travellers alike.

Travellers can save in two ways. With ‘Join the Adventure Together’, clients can book a trip with a travel partner departing in 2023 and they will receive 25% off the cost of their trip. With ‘Join the Adventure Solo’, solo travellers can take advantage of a 50% discount on the single supplement. If no solo rooms are available, or there’s a preference to be paired with a roommate, Exodus Travels will pass along the equivalent savings.

“Exodus Travels understands that one of the best parts of travel is creating lifelong memories with friends, new and old,” says Katy Rockett, Exodus Travels’ Director of Growth for North America. “The 25% discount is designed to help people who want to travel together, while the 50% off offer is the perfect excuse for clients looking to get out and experience the world on their own.”

JTB GUIDES

WILL ACCOMPANY EACH FAM TO HELP SHOWCASE THE ISLAND’S ACCOMMODATIONS, ATTRACTIONS AND MORE

All offers are valid for new bookings made through July 31, 2023, and applicable on departures through Dec. 31, 2023.

Railbookers says thank you to agents with special offer

BEVERLY, MA — Railbookers is saying ‘thank you’ to its travel advisor partners with a gift card bonus.

In addition to commission earned on every part of Railbookers’ vacations, including rail travel, hotel accommodations and sightseeing activities, travel advisors will be awarded a Visa gift card of up to $100 for bookings that travel in 2023.

With Railbookers’ ongoing Flash Sale, now is the perfect time to book a client’s dream vacation across the globe – anywhere the train goes, so does Railbookers, says Jim Marini, Senior VP of Strategic Partnerships.

“We are so appreciative and proud of the work we do with our fantastic travel advisor partners across the world, and are thrilled to offer this incentive to say ‘thank you,’” said Marini. “Our flexible, fully-customizable model allows travel advisors to work with our Rail Experts to craft the perfect vacation to meet their clients’ desires. Whether for a quick getaway or a bucket-list journey, we have access to inventory in nearly every destination, can give instant quotes and help plan the perfect last-minute 2023 vacation – we can book for a trip to depart as soon as 24 hours.”

Currently every Railbookers destination is on sale, for a limited time. Clients can save up to $500 on any of the more than 6,000 itineraries that Railbookers offers to Europe, North America, Asia, Africa and Australia.

Learn more about Railbookers’ Flash Sale at https://www.railbookers.ca/ limited-time-offer. Maps and information are also in Railbookers’ Travel Advisor Toolbox at railbookers.ca.

Nevada’s ‘Death Valley Rally’ offers a world of extremes just an hour off The Strip

The glitz and glamour of Las Vegas attract millions of visitors each year, and rightly so. But did you know that not far off the famous Strip, there are mountain hikes, wineries, a national park, wildlife, and some step-back-intime ghost towns from the heyday of the gold rush?

For more on Nevada’s famous ‘Death Valley Rally’ road trip, read on…

LAS VEGAS TO PAHRUMP

Travelling southeast from Las Vegas, the road trip starts on Highway 160 - also called the Pahrump Valley Highway. Here you will discover a hidden gem where natural wonders and small-town hospitality collide. Immerse yourself in the captivating beauty of the surrounding desert landscapes, indulge in world-class wineries and outdoor adventures. Along the way, Mountain Springs Trailhead offers a stunning 8-km hike with views of Mount Charleston.

PAHRUMP TO DEATH VALLEY

Just a short drive away, Death Valley National Park where you can witness the breathtaking views from Dante’s View, overlooking Badwater Basin and Mt. Whitney. Explore Furnace Creek Visitor Center, marvel at the vibrant Artist’s Palette, and visit iconic locations like Badwater Basin, Golden Canyon, and Mesquite Flat Sand Dunes.

DEATH VALLEY TO RHYOLITE

Once a boom town during the gold rush, Rhyolite now stands as a captivating ghost town, with plenty of great photo ops. Nearby, the remarkable Tom Kelly Bottle House - constructed entirely from glass bottles – must be seen to be truly appreciated. Similarly, the Goldwell Open Air Museum is a quirky outdoor sculpture park that will change the way you look at art, and nature.

RHYOLITE TO BEATTY

The charming town of Beatty invites roadtrippers with its friendly burros and the famous Death Valley Nut & Candy Co., one of the largest candy stores in America. This small yet historically significant community offers desert adventures, unique artifacts found only here, and an exceptional historical photo archive.

BEATTY TO LAS VEGAS

The drive from Beatty back to Las Vegas is just under two hours. Explore the wonders of the Desert National Wildlife Refuge where you will witness the magnificent desert bighorn sheep, the vibrant Indigo Bunting, and a diverse array of desert species. Established in 1936, this refuge is a haven for nature enthusiasts. To learn more, become a NV Trailblazer: https://nvtrailblazers.travel nevada.com/login

Photo Credit: Travel NevadaSydney Martinez

Answer to Win

Your chance to win a Fort Worth & Dallas prize package including two nights of hotel accommodation in each city, plus activities & more:

www.travelweek.ca/contests/answer-to-win-travel-texas-contest

Goldwynn Resort welcomes travel advisors to Nassau with special rates

By Vivian Vassos

NASSAU — One of the newest hotel offerings in The Bahamas is Goldwynn Resort & Residences, which sits on a quiet stretch of Cable Beach in Nassau. The resort’s low-rise building design curves gently toward the bay on which it sits, giving a sweeping view of the turquoise Caribbean, the sandy shoreline, the stunning infinity pool and the spectacular sunsets. The opposite side faces the rolling fairways and sand traps of the Baha Mar golf course at which guests have access to tee times.

The resort is owned by the Wynn Group (not to be confused with the Wynn of Vegas-fame), which is managed by the Wynn brothers who run many of their holdings from Ontario. Goldwynn opened with 81 residential-style rooms in February 2023 (with its dining options following shortly after) and is conducive to longer stays. Although still in its early days, the resort is currently seeing Canadians book an average of five nights, depending on flights (as of press time, Air Canada, WestJet and Sunwing have scheduled nonstop flights to Nassau).

All the studios, which, at between 530 - 560 sq. ft., are akin to a spacious hotel room layout, feature kitchenettes, king beds and pull-out sofas to accommodate two adults and two children, while the 1-, 2-, and 3-bedroom suites have full kitchens and range from 690 - 1,400 sq. ft.

An intimate spa and well-appointed fitness centre offer a variety of treatments and classes. Upon check-in, guests are offered a chilled glass of Prosecco and given a techcharged bracelet that shows staff you’re a guest, acts as a room key

and, although the resort isn’t all-inclusive, acts as a tapable charge card for any incidentals.

And Goldwynn is inviting agents to come take a look. “For our inaugural year, Goldwynn is excited to welcome advisors (with IATAN cards) with up to 50% off our standard rates for a maximum of three nights,” Melissa Alexander, director, sales & marketing, Goldwynn Resort & Residences, told Travelweek during a visit to the property in June. This is subject to availability, she adds, and agents must contact reservations (877-5539966 or reservations@goldwynnresorts.com) with all their agency details and their desired dates.

“Goldwynn is also pleased to work with advisors that wish to book with us directly with a 10% commission,” she adds.

The resort is a member affiliate of Small Luxury Hotels of the World, so Alexander suggests agents can also book through the GDS (code- LX) or on SLH’s travel advisor booking platform at 10% commission. And some breaking news, according to Alexander: SLH announced a partnership with Canadian consortia Ensemble in June.

A few other reasons to book? Goldwynn Resort is part of the American Express Hotel Collection. “Amex travel counsellors will now find us listed in this program,” says Alexander.

And, the company is also working with tour operators, including, in

Canada, Air Canada Vacations. Tour operators in the U.S. include Classic Vacations, Ultimate Jet Vacations, Delta Vacations, Mr. and Mrs. Smith, “and several more to come this fall.”

To add that all-important authenticity travellers are looking for in a destination now, Goldwynn has partnered with local Bahamian artists to create installations and gallery walls throughout the resort, including what is said to be the largest sculptural relief mural in the world. There are curated opportunities to tour with local guides and dine out at Bahamian-owned restaurants to provide cultural and community immersion, while its chef-driven restaurant, OIA, is a delicious fusion of Asian meets Mediterranean with a terrace that overlooks the sea. Nassau’s nightlife is within walking distance, as are other properties that share this stretch of sand, downtown is a 10-minute drive, and the airport is 15 minutes away.

Here’s something to sweeten the deal for clients: All the above ways of booking have access to Goldwynn’s current offer: Savor & Save. This promotion, says Alexander, provides 15% off studios and 25% off suites plus a $100 nightly dining credit per room for travel through December 20, 2023, when booked by July 31. For more details see goldwynnresorts.com.

CABANA VIEWS AT GOLDWYNN RESORT & RESIDENCES

VISIT DENVER taps Pulse Travel Marketing as in-market rep for Canada

TORONTO — Pulse Travel Marketing has been named the in-market representative for VISIT DENVER.

The agency will work with the VISIT DENVER staff, and in state partners to keep the Colorado capital top of mind with the travel trade, consumer and key distribution media channels in Canada, Colorado’s number one source of international visitors.

Initiatives for the newly re-appointed VISIT DENVER Canada team will include the development and implementation of a strategic communications program to increase the profile of VISIT DENVER and maximize

People

multi-media opportunities.

Denver is known for its distinctive neighbourhoods, world-class museums, sporting events, and culture. Top visitor attractions include Red Rocks Park and Amphitheatre, Denver Zoo, Downtown Aquarium, Denver Botanic Gardens and Meow Wolf. Denver is also a gateway for many for Colorado’s Rocky Mountain National Park. The Mile High City was named 2020’s #1 city to visit in the world by Rough Guides and among the top 10 places in the world to visit in 2020 by Lonely Planet.

Nonstop flights into Denver are available with several carriers including WestJet and Air Canada, who have increased access to its capital. Convenient high-speed rail service connects Denver International Airport (DEN) with the city’s central Union Station.

Denver welcomed a record-breaking - by a wide margin - 36.3 million visitors in 2022. That was a 15% increase over 2021. Visitor spending

Redekopp, Phillips-Veinott join Trevello Travel Group

Trevello Travel Group has strengthened its team with key appointments in critical roles.

Cathy Redekopp has joined Trevello as the new Professional Development Manager for Western Canada. Says Trevello: “[Redekopp] wields an awe-inspiring background in the retail leisure travel industry. Her indomitable expertise and an illustrious history of mentoring and cultivating travel advisors make her the epitome of excellence in her field. Cathy’s appointment serves as a testament to our organization’s unwavering dedication to empowering advisors with the indispensable tools and knowledge essential for reaching unprecedented heights of success.”

Redekopp will be based in Alberta and will spearhead the transformation of professional growth initiatives throughout the region.

Trevello is also welcoming Jolana Phillips-Veinott as Learning Manager. “With an astounding wealth of experience spanning over two decades in adult education, Jolana embodies the epitome of a seasoned learning professional. Her innovative and adaptive approach to development has consistently birthed awe-inspiring interactive and engaging learning experiences. Jolana’s unwavering conviction that true learning transpires when learners actively participate in the process resonates profoundly with Trevello Travel Group’s commitment to offering meaningful and enjoyable learning opportunities.”

generated US$9.4 billion in tourism revenue, up from the previous record of $7 billion spent in 2019.

“We aim to fast track our efforts and creatively market Denver to Canadians and are honoured that VISIT DENVER has chosen to continue our partnership. We look forward to working closely with media partners and the travel industry across Canada to raise the profile and increase the number of Canadian travellers to this sports and tourism capital,” said Sana Keller and Annika Klint, Managing Partners, Pulse Travel Marketing/KAI.

“Canadians will be amazed at the diversity of this city, its acclaimed culinary scene, thriving arts and cultural arena, family-friendly activities and outdoor and urban experiences available in Colorado’s capital city.  We are excited at the rewarding work that lies ahead and join VISIT DENVER in congratulating the Nuggets on their first NBA championship title win at Ball Arena in Denver,” added Keller.

Jesse Davis, director of public relations and communications for VISIT DENVER, said: “As Denver continues its ascension among the top visitor destinations in the world, and tourism continues to be a key economic driver, we have enlisted Pulse Travel Marketing to help us develop a public relations strategy designed to grow our presence in Canada. We are confident the expertise and market knowledge they bring to the table will help us to accomplish our goal of inspiring more Canadian travellers to come and explore The Mile High City.”

CATHY REDEKOPP

JOLANA PHILLIPS-VEINOTT

WE AIM TO FAST TRACK OUR EFFORTS AND CREATIVELY MARKET DENVER TO CANADIANS

AmaWaterways sale on select 2023 and 2024 Europe, Mekong sailings

CALABASAS, CA — AmaWaterways has announced a new limited-time offer for its river cruise journeys through Europe and Asia.

Now through Sept. 30, 2023, travellers can save 20% on the total river cruise fare on new reservations for select Europe and Mekong sailings embarking in 2023 and 2024.

As an alternative offer, solo travellers can take advantage of a reduced 20% single supplement on the same sailings in select stateroom categories. These limited time offers can be combined with AmaWaterways’ AirPlus promotion.

“As we embark on our 21st year of river cruising, we are thrilled to see that more people are discovering the life-changing benefits of traveling on one of our 29 intimate river cruise ships designed to explore the world in the most seamless way possible,” said Kristin Karst, Executive VP and co-founder of AmaWaterways.

In addition to these offers, travelers can also apply a variety of promotions for further savings including Loyalty Benefits, which recognize repeat

guests with special rewards such as complimentary airport transfers and stateroom category upgrades, and Future Cruise Benefit Program.

In addition, the 20% savings can be combined with the value of fixed price airfares under AirPlus promotion, allowing travellers from all major Canada gateways to take advantage of Economy airfare at Cdn$1,099, Premium Economy airfare at $2,999 or Business Class airfare at $4,999 on select dates in 2023 and 2024.

AMAWATERWAYS' AMACELLO

Trevello releases first edition of

Family fun abounds in The Palm Beaches

Spotlight

Journey Cruise brochure

TORONTO — Trevello Travel Group has announced the launch of its Spotlight Journey Cruise brochure.

The comprehensive e-brochure caters to many markets, from family-friendly cruises to luxurious escapes, and from immersive river journeys to expedition cruising, says

Caroline Hay, General Manager of Cruise at Trevello Travel Group.

“Through collaboration with 14 esteemed cruise partners, we have curated an extraordinary collection of voyages. Our primary aim is to equip advisors with the essential resources they need to thrive in today’s competitive landscape. This brochure not only showcases remarkable travel experiences but also serves as a powerful tool to grow their businesses, engage with clients, and boost sales,” she said.

Hay added that Trevello is thrilled to introduce the Spotlight Journey brochure to Trevello advisors, noting that the brochure’s initial release has received an “overwhelmingly positive response” from advisors, setting the stage for the second edition scheduled to launch in the fall.

Family fun awaits in The Palm Beaches, home to more than 100 family-friendly attractions, 76 kilometres of sparkling coastline, outdoor adventure, arts and culture and a diverse culinary scene. From feeding giraffes to snorkelling and safaris, there’s something for everyone in ‘America’s First Resort Destination.’ Plus, this summer, families can save and see more with the ‘Love The Palm Beaches Savings Pass.’ This mobile exclusive passport includes a wide range of deals and discounts from a curated collection of attractions, retailers, restaurants and more. Click here for details. Here are a few of the top family-friendly attractions in The Palm Beaches:

LOGGERHEAD MARINELIFE CENTER

Located in Juno Beach, this centre educates the public about ocean ecosystems through engaging programming and also rehabilitates sea turtles for release back into the wild. Featuring a recent US$20 million expansion, the centre includes a hospital, educational exhibits, classrooms, research labs and a beach where families can soak up the sun pre- or post-visit.

RAPIDS WATER PARK

South Florida’s largest water park, located in Riviera Beach, is packed with thrills that include a lazy river, wave pool, dual seven-storey speed slides and an action park for young children and toddlers. In

total, families can enjoy 42 suitable rides and attractions for all ages.

SNORKEL TRAIL AT PHIL FOSTER PARK

Also in Riviera Beach, this park offers a variety of marine life and hours of snorkelling fun along an 800foot stretch of boulders and an artificial reef. The Snorkel Trail hosts sea turtles, tropical fish, sailfish, goliath groupers and dolphins, with frequent manatee sightings in the winter and spring and year round sightings of sea turtles.

LION COUNTRY SAFARI

Florida’s largest drive-through safari, located in Loxahatchee, is home to 900 animals roaming in wideopen habitats. Families can spot rhinos, giraffes, zebras and more through the four-mile drive safari space. Other attractions include an adventure park, water park, gift shops, a petting zoo and amusement rides.

SUGAR SAND PARK

This 132-acre park in Boca Raton offers plenty of family fun thanks to its Children’s Science Explorium, Willow Theatre and community centre. Families can view a wide range of art exhibits, enjoy a picnic under a shaded villa, and take a spin on a 30-horse chariot carousel that’s also wheelchair accessible.

COX SCIENCE CENTER & AQUARIUM

Located in West Palm Beach, this recently-renovated attraction now boasts 100 new hands-on exhibits, an upgraded planetarium, a 1,000 square-foot early childhood exhibit, a modernized theatre, science lab, open-air amphitheatre and an 18hole miniature golf course.

For more information go to www.thepalmbeaches.com/travel -trade-professionals and www. ThePalmBeaches.com.

Become a Lauderdale Loyalist eLearning program

The Lauderdale Loyalist platform provides videos, images, promotional callouts, insider sales tips and engaging questions about the wide range of lodging and experience choices throughout the Greater Fort Lauderdale region. You’ll be able to easily share or download these assets with just one tap. You’ll also have access to a destination directory with more than 500 suppliers to help you find and book the right supplier with convenient filtering options.

The Hawai’i Destination Specialist Program eLearning program

A tiered, self-guided educational program that delivers in-depth knowledge and insights into the Hawaiian Islands. You’ll also learn how to promote Hawaiian Islands vacations to different traveller profiles to ensure your success.

SPAIN Specialist Program eLearning program

Designed for professionals who want to broaden their knowledge about Spain and obtain the Spain Specialist Certificate, allowing you use of the “Spain Specialist” logo for online communication and promotional materials. You will also be considered for future FAM trips and invitations to activities organized by the Tourist office of Spain.

LEARN