Travelweek - July 21st, 2022

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By Kathryn Folliott

TORONTO — The federal government’s latest move to restore mandatory random testing for inbound travellers hasn’t done the travel industry any favours.

Not only that, but this latest blow to travel’s restart comes on top of concerns about infl ation, rising interest rates and the possibility of a recession. According to a recent Leger poll, more than 80% of Canadian respondents said they believe prices will keep going up, and 59% say they think Canada is in an economic recession.

Another survey, by retail rewards site Rakuten, shows that 71% of Canadians say inflation will impact their travel plans in 2022. Compounding the problem, 54% say they intend to take a road trip this summer - and of course, road trips typically aren’t planned with the help of a travel agent.

On a positive note, the same survey indicates that 63% of Canadians agree travel is more important now than it was before the pandemic. And 45% of respondents said the cost of flights within Canada has resulted in them deciding to travel outside the country. High levels of international travel are music to the ears of the travel trade.

Last month Travelweek looked at the rising cost of travel and how travel advisors can help their clients blunt the impact.

Now we’re hearing from agents who tell us that while some travellers are price-wary, others vacationers are taking the ‘revenge travel’ trend to heart and booking bucket-list trips while they can, after two-plus-years of little to no travel.

Ayesha Patel, a travel consultant with The Travel Next Door, says she’s seeing a mix of reactions from clients. “Some think that travel is back to preCOVID days and that includes pricing,” says Patel. “They're finding the jump in cost to travel now to be so high that they are holding off travelling somewhere far like Europe until they can save more money and choosing to stay closer to home in the meantime. But I also have clients who haven't traveled for over two years, are fully aware of the rising costs and are willing to pay for it. They have saved their money and are open to compromising on certain things as long as they can get away. For them, this is the year of revenge travel.”

And these revenge travel clients are splurging on more luxurious experiences now than before, says Patel. “That can mean more higher end accommodations, higher class airfare, or even customized private tours. Of those, private tours have definitely

taken off. The personalized and small, intimate approach is appealing especially post-pandemic where large groups want to be avoided. In addition, being able to experience a unique itinerary that's not found in a brochure lends itself bragging rights as well.”

She says she advises clients looking to spend some extra money to splash out on accommodation. “In terms of the upgrades, upgrading to a nicer hotel room always gives you better bang for your buck. People often say they'll be out most of the day and only use the room to sleep so they'll often go with a lower-end hotel. But when you pay a little more for a nicer hotel, that upgrade will pay off in better service, amenities, and even comfort where having a good night's sleep can make a huge difference for a great vacation. And, often, the price difference is so nominal when you price it out on a per day basis but the experience can be exceptional by paying a bit more. It's the difference of just having a room to sleep in as opposed to having a retreat to retire to at the end of a busy day on vacation.”

“THEIR PRICE WAS OVER US$18,000 PER ROOM!”

Polls show Canadians are worried about the economy, but agents say big-ticket bookings are still coming in

Patel says her strategy for pricewary travellers includes advising clients to plan their trips at least four to five months in advance to avoid facing higher prices. “If they're looking for a cheap vacation, finding good quality ones are getting tougher even in the more popular destinations. Finding inexpensive airfare is just as challenging and now takes up a significant portion of the budget for their vacation. By planning well in advance, agents can help clients lock in a price that may be more affordable and making that trip possible.”

Travel advisor Michelle Whalen with Uniglobe Enterprise Travel Ltd. says she too has had her share of travellers looking for ‘COVID specials’. “Consumers I've talked to mistakenly think [travel companies are] trying to recoup from COVID and make up for the losses. People haven't travelled in two to three years so they forget every year we would see an inflation increase anyways.”

Whalen adds: “I don't find the pricing is discouraging my clients though. They reason, ‘well, I didn't travel for two years so I'm putting that towards this vacation.’ Or ‘I've missed out on great memories with family and friends and it's worth the cost to me.’ I really haven't had many clients waffle on the price and therefore not book. They are determined to not take life, family and friends, and travel for granted.”

Carrie Anne Gillespie, a travel advisor based in Regina, SK, agrees that money worries for her clientele seem to be minimal.

“Travel is back and people are ready to go, with cost being of very little concern. Like everything, the cost of travel has increased significantly but this is not stopping them from booking. If anything, the clients are booking more luxurious accommodations or checking off their big bucket list trips. With many clients having experienced loss or health decline over the last two years, I’ve had many say that ‘YOLO’ (You Only Live Once) is more meaningful than ever,” says Gillespie.

She’s seen a significant increase in multi-generational trips this year, a trend she’d like to see continue. One booking, a multi-generational group with grandparents taking their kids and grandkids to Orlando for two weeks, “came in thinking Airbnb but wanted to hear my thoughts. They’re now staying onsite at Disney and at Universal for their full duration.”

Another of her multi-generational family groups booked two weeks at Walt Disney World, staying in deluxe properties. “Their price was over US$18,000 per room!”

And other clients came in wanting to experience Newfoundland and Labrador, fully escorted. Their nineday tour was more than $17,000 and they got the last two seats for the entire season, says Gillespie.

“AGENTS ARE DEFINITELY BACK TO BUSINESS”

Every sector of the travel industry is feeling the pinch of higher prices, even if rising rates aren’t impacting bookings too badly. “Although global dynamics have put pressure on vacation prices, agents can feel confident that there are still many destinations offering a variety of all inclusive resort experiences for every budget that their clients can enjoy,” says a Sunwing spokesperson.

The tour op’s wallet-friendly recommendations include favourite spots in the Sunwing easy entry destination of Cuba, including the adults-only Memories Caribe Beach Resort in Cayo Coco and the family-friendly Be Live Experience Varadero.

We asked Denise Heffron, Uplift’s Managing Director, Commercial for the Canadian market, about the rise in popularity of buy now, pay later programs for anyone looking to space out their travel payments.

Says Heffron: “BNPL (Buy Now Pay Later) as a payment option continues to grow in adoption and forecast for growth in North America is significant. This method of payment is quickly no longer a ‘nice to have’ but rather a ‘need to have’. Tools for agents and more options for the client is always a good thing.”

Uplift launched in Canada in 2019 and now works with most major suppliers and retailers, with more than 50 industry partners.

BNPL solutions like Uplift’s are “a great way to manage finances in uncertain times. Clear monthly payments, clear total interest over the course of the loan, clear payment dates and a clear end date,” she adds.

And for agents, says Heffron, BNPL options are “another tool in their toolbox that can assist with securing new clients, closing a sale, mitigating group's attrition, and upsell.”

Heffron says she too is hearing about extremely strong demand when it comes to travel. “Not hearing that business has dropped at all yet and we are not experiencing this. Agents are definitely back to business and they are more engaged and valuable than ever.”

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WHERE AMAZING COMES TOGETHER

They can sense it the moment they arrive, this alchemy of culture and color. It’s a feast for the senses and for their sensibilities. The flavors, the scents, the sounds, the architecture: they all work in unison to lull your client into a state of simultaneous exhilaration and relaxation. That’s the magic of this destination — Sandals® Royal Curaçao — and the island it calls home.

Visit Las Vegas’ first fam trip in two years shows off legendary destination in style

By Vawn Himmelsbach

LAS VEGAS — While the rest of the world slowed down and shut down during two years of pandemic-related lockdowns and travel restrictions, Las Vegas continued to do what Las Vegas does best: reinvent itself.

And as travel picks up again, the destination has an abundance of new offerings, from new hotel and resort complexes, to new shows, restaurants and experiences.

“Anecdotally we’re hearing that interest in travel to Las Vegas from Canada remains strong, and we expect recent loosening of testing requirements to enter the U.S. will help bolster demand,” Fernando Hurtado, senior director of global sales with the Las Vegas Convention and Visitors Authority (LVCVA), told Travelweek during a recent Visit Las Vegas FAM trip.

“While we don’t have an expected timetable for a full recovery of Canadian tourism to Las Vegas, we’ve been heartened to see the general recovery of visitation happen faster than expected and we’re optimistic that will be the case with Canadian travellers. We know pent-up demand for international travel remains strong and Canada is our top market for nonstop international flights.”

BRAND NEW RESORT COMPLEXES

Since late 2020, three brand-new resort complexes have opened in Las Vegas: Resorts World, Circa Resort & Casino and Virgin Hotels Las Vegas. Cirque du Soleil recently launched its newest show, Mad Apple, and a number of artists have kicked off first-time Las Vegas residencies, including Katy Perry, Sting, Silk Sonic, Usher and Carrie Underwood.

Las Vegas is also continuing to establish itself as a culinary powerhouse,

with the newly opened Amalfi by Bobby Flay at Caesars Palace, WAKUDA at The Venetian Resort and plant-based Crossroads Kitchen by chef Tal Ronnen at Resorts World—with an upscale Mediterranean-inspired menu that many guests don’t realize is completely plant-based.

“Martha Stewart’s first restaurant, The Bedford, is set to open this year at Paris Las Vegas, while Peter Luger Steak House will open at Caesars Palace and Chef Martin Yan will bring M.Y. Asia to the Horseshoe,” says Hurtado.

Resorts World Las Vegas, which officially opened in 2021, is the first resort on the Strip to be built from the ground up in more than a decade. Technically, it’s three hotels in one (for a total of 3,500 guest rooms and suites): a marquee Hilton Hotels & Resorts, the largest Conrad Hotels & Resorts property in the world and Crockfords Las Vegas, one of the first LXR Hotels & Resorts locations in the U.S.

There’s also 117,000 square feet of gaming space, 70,000 square feet of retail space in The District and a 5.5acre outdoor pool complex. Guests have more than 40 food and beverage options, like Kusa Nori, Genting Palace and Famous Foods Street Eats—and they can even place an order from

the convenience of their smartphone (thanks to Resorts World’s partnership with Grubhub) and have it delivered to their room or poolside.

In Downtown Las Vegas (DTLV), Circa Resort & Casino is the first resort built from the ground up on historic Fremont Street in four decades. This adults-only property pays homage to Las Vegas’ Golden Era with vintage design and old-school hospitality in 777 rooms (all with king beds and mini fridges). Vegas Vicki, Las Vegas’ iconic 40-foot-high neon kicking cowgirl, is prominently displayed in Vegas Vickie’s bar, and an extensive art collection throughout the resort showcases the city’s colourful past.

While the rooms and suites exude Golden Era glamour with a mid-century modern aesthetic, high-tech features are infused in the resort’s two-level casino with the world’s largest sportsbook—a 78-million-pixel screen that can be viewed by up to 1,000 people. There’s also a multi-level outdoor pool amphitheatre called Stadium Swim, open 365 days a year with televised sports and live music, as well as a rooftop bar and outdoor terrace with city views.

And off the Strip, Virgin Hotels Las Vegas, part of Hilton’s Curio

Photo credit Laurent Velazquez

Collection, replaces the former Hard Rock Hotel after a US$200 million renovation—though it’s kept the legendary Nobu intact. Notable additions to the culinary and beverage scene include Kris Yenbamroong’s Night + Market and Michael and David Morton’s ONE Steakhouse, along with signature Virgin Hotels restaurants and bars such as The Shag Room.

Designed by L.A.’s Studio Collective, the 1,500 ‘chambers’ and suites feature a modern desert aesthetic with pops of whimsy. There’s also a Mykonos-themed beach club, a fiveacre pool complex, multiple live music and entertainment venues, as well as 13,000 square feet of indoor and outdoor meeting and convention spaces.

Existing properties also reinvented themselves, like Wynn Las Vegas, which just completed a US$200 million renovation. Its 2,674 rooms and suites now offer a polychromatic palette with wood accent walls, mahogany furniture and a collection of commissioned artworks. Wynn has also refreshed restaurants such as Delilah and its collection of cocktail lounges; the new Aft Cocktail Deck transports guests to the French Riviera.

DAZZLING ATTRACTIONS

Since late 2019, Las Vegas has added nearly 3 million square feet of meeting and event space, including the 1.4 million-square-foot West Hall expansion to the Las Vegas Convention Center (LVCC). In addition to

leasable exhibit space, the West Hall features a sun-soaked grand atrium and a 14,000-square-foot outdoor terrace with views of the Strip.

The Convention Center Loop, an innovative underground transportation system, spans the 200-acre LVCC campus via a fleet of free, all-electric Tesla vehicles.

Other notable new experiences include…

• AREA15: The entrance—a spaceship airlock—opens up to a giant skull covered in 3D projection mapping. A purple and green neon corridor called ‘The Spine’ weaves together virtual reality experiences, art installations, immersive activations, restaurants, bars and shopping, anchored by Meow Wolf’s Omega Mart.

• Illuminarium: This 30,000-squarefoot venue inside the AREA15 complex

features Panasonic 4K laser projection technology that takes viewers on a simulated 360-degree immersive experience. Currently playing: Spacewalk, a journey through the solar system.

• FlyOver: A 52-foot spherical screen helps to create this immersive, multisensory flight-ride experience. Two experiences are currently available: the American West and Iceland

• Girls Night Out: Papillon Grand Canyon Helicopters is offering a new ‘Girls Night Out’ experience that includes a signature night flight over the Las Vegas Strip and DTLV, after which guests are whisked to SAHARA Las Vegas to experience Magic Mike Live.

AGENTS CAN LEARN & EARN

Agents can register at TrackMyLasVegasBookings.com and enter their bookings into the system, up to 24 months retroactively, to earn points and win prizes.

Travel advisors can find sales tools—including group booking assistance, a hotel contact directory and commissionable Vegas listings—on LVCVA’s agent portal.

“The LVCVA’s Learn & Earn program is something all Canadian travel professionals should be aware of and use,” says Hurtado. “The agent portal provides Vegas insights through multiple training modules and resources that include digital brochures, guides, maps and insider PRO Tips.” Each enrolled agent can earn points toward a variety of rewards.

CIRQUE DU SOLEIL'S MAD APPLE WITH PC DENISE TRUSCELLO

Photo

Photo: Getty Images

AIRPORTS

The Canadian Travel and Tourism Roundtable has expressed its disappointment with the return of mandatory random testing, as announced by the federal government last week and now in effect. “As our industry works with government, agencies and partners to combat wait times and delays, this announcement marks a step backward that unfairly targets Canada's tourism sector and negatively impacts Canadian and international travellers,” said the Roundtable in a statement. Mandatory random COVID-19 testing has resumed for travellers who qualify as fully vaccinated, arriving in Canada by air to the four major Canadian airports - Vancouver, Calgary, Montreal and Toronto.

London’s Heathrow Airport is capping daily passenger numbers for the summer and telling airlines to stop selling tickets as it steps up efforts to lessen travel chaos caused by soaring travel demand and staff shortages. Britain’s busiest airport is setting a limit of 100,000 passengers daily through Sept. 11. The restriction is likely to result in more cancelled flights even after airlines already slashed thousands of flights from their summer schedules. U.K. aviation authorities demanded that airlines ensure they can operate without disruption over the summer, with carriers not punished for not using their valuable takeoff and landing slots.

CRUISE

MSC Group’s new luxury cruise line, Explora Journeys, has signed on for two more cruise ships ahead of its 2023 launch. These latest construction agreements bring Explora’s initial fleet count to six. As reported last month, the new cruise line is staffing up in anticipation of next year’s launch, and two of its initial four vessels are under construction at Fincantieri’s shipyards. The latest vessels to be announced, EXPLORA V and VI, will feature a new generation of liquefied natural gas (LNG) engines that will tackle the issue of methane slip and will also be equipped with industry first environmental technologies and solutions, including a containment system for liquid hydrogen that will enable them to use this promising low-carbon fuel, says MSC Group. The two new-builds will come into service in 2027 and 2028, respectively.

AIRLINES

Canada Jetlines has opened sales on its first two routes: Toronto-Moncton and Toronto-Winnipeg. The airline says all prospective passengers will be informed, before a reservation is made or a ticket is issued, that the air service is subject to the CTA’s approval. Travel agents who register with the airline can earn up to 10% commission on all base fares when contracted directly with Canada Jetlines. Plus, all agents who register before Aug. 31, 2022 have a chance to win one of 174 airline tickets for life to any destination the airline flies to at the time of ticket redemption. Click on the ‘Travel Agent’ link at the bottom of the airline's home page at Jetlines.com to register.

RAIL

Star Alliance has added its first intermodal partner: Germany’s national rail company Deutsche Bahn (DB). The move takes effect Aug. 1, 2022. The new partnership between the world’s largest airline alliance and a rail provider sends “another strong signal for the environment-friendly evolution of the travel industry,” says Star Alliance. Germany is the first market and DB is the world's first partner in the new Star Alliance initiative.

Expedia Group evaluating pre-bundled tour op inventory

TORONTO — Expedia Group is currently evaluating the inclusion of tour operators’ pre-bundled inventory on Expedia.ca.

“The package marketplace is large and attractive. Expedia Group currently competes in this marketplace both by creating our own packages and by sourcing pre-bundled inventory from tour operators,” an Expedia Group spokesperson told Travelweek.

“Because pre-bundled inventory from tour operators is not sourced directly from Expedia Group supply partners, it may result in an inconsistent experience for our travellers. For this reason, we are evaluating the best way to deliver packages sourced via third party tour operators on Expedia.ca.”

Rumours about possible changes have been circling in the Canadian travel industry for several weeks. The word was that Expedia would focus more on dynamic packaging, and that changes could impact Expedia. ca and Expedia TAAP, the company’s trade-friendly booking portal.

There’s no official word yet on whether Expedia TAAP will be impacted by the changes.

“As we’ve stated in previous earnings calls, any changes we are making to our organization are to sharpen our focus by doing fewer things and being great at them,” the Expedia spokesperson told Travelweek. “We continue to assess and evolve our priorities and teams to focus efforts in the most valuable areas.”

After following up for more details, we received this response: “We are only evaluating the third-party packages found on the All-Inclusive Vacations section on Expedia.ca. The technical changes being evaluated will not impact retail travel advisors. This is all we are sharing at this time, but I would emphasize that the changes being evaluated are part of our

promise to put traveller experiences at the core of everything we do.”

New brand ‘Independence by Globus’ taking over from Monograms

TORONTO — The Globus family of brands has launched Independence by Globus, in a move that will see the most popular itineraries in the Monograms brand moved to Independence by Globus.

Also part of this change, Monograms brand will be discontinued by the end of 2022.

“With Independence by Globus, our guests are free to enjoy the many benefits of touring, on their own and without the group,” said Stéphanie Bishop, managing director for the Globus family of brands.

“They can look forward to enjoying travelling better in destinations across the globe, on their own, with hand-picked hotel accommodations, hand-selected optional excursions and the services of local experts to uncover the perfect ways to spend their days on vacation,” she added.

Independence by Globus vacations include accommodations, daily breakfasts, select guided sightseeing and

GUESTS ARE FREE TO ENJOY THE BENEFITS OF TOURING, ON THEIR OWN AND WITHOUT THE GROUP

transportation between cities. As it does with all Globus itineraries, the company can also handle flight arrangements and airport transfers, says Bishop.

Independence by Globus offers two options for independent minded travellers.

‘Independent City Stays’ features some of the world’s most spectacular cities across Europe, South America and Asia.

‘Independent Tours’ offers travellers a larger swath of featured destinations and countries around the globe.

The company says that clients who choose an Independence by Globus itinerary can explore confidently with the expert support they need, including helpful hints and recommendations from Globus Local Hosts. They also have access to the brand’s GlobusGO app with insider tips.

Independence by Globus travellers will also receive a list of hand-selected optional excursions to enhance their getaways as well as seamless extensions and destination add-on ideas.

“For those who love Globus but want to venture further, enjoying the world their way, without the group, Independence by Globus gives travellers the ‘I’ time they crave on vacation,” added Bishop.

Some of the new Independence by Globus itineraries include: Independent Rome, Florence & Venice; Independent London & Paris; Independent South Africa Sojourn; Kenya Private Safari; East Africa Private

Jamaica getaways are unforgettable with Pallladium Hotel Group

Grand Palladium Jamaica Resort & Spa and Grand Palladium Lady Hamilton Resort & Spa, both located between two of Jamaica’s most popular tourist towns, Lucea and Montego Bay, are all-inclusive resorts perfect for families, couples and friends looking for both seaside relaxation and adventure all in one.

“Make your stay unforgettable at Grand Palladium Jamaica Resort & Spa and Grand Palladium Lady Hamilton Resort & Spa. Relax by the exclusive infinity style pool with breathtaking sea views that has a swim-up bar serving a variety of beverages,” said Pilar Arizmendi-Stewart, VP of Sales and Marketing for the Americas for Palladium Hotel Group. “Guests can enjoy the proximity to the beach, spa, pools, and diving facilities to ensure guests of all ages and interests will enjoy their stay,” she added.

Featuring one of the largest pools in the Caribbean along with spacious grounds, Grand Palladium Jamaica Resort & Spa’s architecture embodies the natural landscape of the island.

The property’s central infinity pool overlooking the beachfront, on-site water park and swim up bar provide an array of activities for all types of travellers. The hotel’s suites with private balconies and terraces, as well as hydromassage bathtubs, offer guests state-ofthe-art amenities for a relaxing vacation.

Providing even more relation to guests is the wellness retreat of Zentropia Palladium Spa & Wellness, which offers a lavish experience with access to the spa’s hydrotherapy areas, including jacuzzis, pool, sauna, and steam bath, in addition to an extensive list of spa treatments available. Guests can also enjoy delectable dining options, and a range of activities including snorkeling,

windsurfing and tennis.

As summer travel ramps up, families are taking those long-awaited reunions and group trips. Multigenerational getaways are returning and Palladium Hotel Group is welcoming travellers with exciting property upgrades and offerings. Perfect for those summer escapes, Grand Palladium Lady Hamilton Resort & Spa’s lofty architecture pays homage to the magnitude of the natural environment.

The hotel’s Villa Suites, which are adults-only, feature ocean views, as well as their own private entrance, jacuzzi, terrace and outdoor shower that embodies luxury for an unforgettable 5-star experience.

Guests looking for a romantic escape or honeymoon have various options, including a moonlit dinner, sunset wine and cheese, romantic photoshoots, and much more.

Weddings by Palladium provides couples with the opportunity to have a stress-free destination wedding with Jamaica as their backdrop.

Palladium Hotel Group is incentivizing travel to its Jamaica properties by offering special packages just in time for summer travel. For more information check out palladiumhotelgroup.com.

“I”-Opening Adventures

BY

We Plan. Your Clients Go.

Introducing Independence by Globus—with “I”-opening adventures of the world and all its wonder, without the group. With Independence by Globus, your clients are free to enjoy the many benefits of touring, untethered, and unscheduled.

Everything They Need

We take care of the details with included hotel accommodations, daily breakfasts, select guided sightseeing, and transportation between cities. We’ll also handle flight arrangements and airport transfers, if you wish.

Local Insiders

Guests can explore confidently with the expert support they need, including helpful hints and recommendations from their Globus Local Hosts to help them make the most of their free time. And their GlobusGO mobile app is packed with insider tips so they can explore the world like a local.

Make it Personal

Independence by Globus vacations are designed for travellers’ individuality to shine with plenty of free time to explore the world their way. They can make it personal with hand-selected optional excursions that speak to them, or they can stay longer with seamless extensions to keep the adventure going.

RESERVATIONS: 800.268.1639

INSIDE SALES: 888.268.1928 | CANADIANGROUPS@GLOBUSFAMILY.CA *Book and deposit a 2023 Globus Europe, North or South America vacation (excluding Escapes by Globus) to save 10% per person on the land-only portion of the core tour not including extra night accommodations, intra-vacation air, extensions, taxes, fees, tips or supplements. Booking must be made and under deposit between May 3, 2021 and August 31, 2022 for travel in 2023. O er combinable only with Welcome Back Credits and any applicable air credits. Not applicable to custom tours. Promotional discount will apply to Groups of 8 or more who provide their Group Block Deposit within the promotion¿s booking dates and will apply to all individual members of the Group until the due date of the passenger names/non-refundable individual deposits. Applies to new bookings only. Not applicable on TBA space. O er reliant on space availability. Full cancellation penalties will apply. Additional restrictions may apply. May be withdrawn any time. Available from participating GFOB o ces only. 3280 Bloor St. W, Centre Tower, Suite 400, Toronto, ON M8X 2X3, TICO#1893755/50015835

Safari; Independent Peru Highlights; Independent Costa Rica Wonders; Independent Brazil & Argentina; Best of Australia & New Zealand; Great Barrier Reef & Sydney; Naturally New Zealand; Independent Bangkok & Phuket; Independent India: The Golden Triangle; and Treasures of Japan.

Newly reno’d Sandals Dunn’s River now accepting reservations

OCHO RIOS — Bookings have opened for the fully renovated Sandals Dunn’s River in Ocho Rios, Jamaica.

Opening for arrivals beginning May 24, 2023, the 260-room resort, which first joined Sandals’ portfolio in 1991, will return next year as a brand new property following a top-to-bottom restoration.

ACCOMMODATIONS

Expanded suite concepts at the resort include brand new Tufa SkyPool Butler Suites, which will feature glass panels spanning the length of oceanfront balconies.

At the Coyaba Swim-Up Rondoval Butler Suites with Private Pools, Sandals’ iconic standalone villas have

been reimagined with vast open-air rooftops featuring private soaking tubs, sun-lounging areas and views of the surrounding flora.

Mammee Bay Beachfront Butler Suites will be equipped with spacious balconies directly overlooking the ocean, with gold fixtures and green accents throughout the resort’s various accommodations for a ‘nature-meets-luxury’ effect.

DINING AND MORE

Culinary offerings at Sandals Dunn’s River will now include 12 Global Gourmet restaurants, 10 of which are entirely new to Sandals. Options include: L’Amande for French and Jamaican fare in a chic setting; Edessa, a Greek concept named for the ancient city of abundant waters; Banyu, offering Asian-fusion delicacies; Zuka for Central and South American flavours; and the rustic yet soulful Jerk Shack. There are also nine bars.

Jamaica’s largest pool makes its way back into the Sandals Resorts fold, featuring a glass panel edge that creates a water-meets-sand-meetsocean effect. It is one of five pools available at the resort. Meanwhile The Red Lane Spa at Sandals Dunn’s River will debut as one of the most luxurious for the brand.

STAY AT ONE, PLAY AT ALL

Sandals’ ‘Stay at One, Play at All’ exchange program will allow guests to check out additional Sandals Resorts

in the area, with complimentary transfers to Sandals Ochi Beach Resort located nearby.

SPECIAL SAVINGS

Guests who book a stay at Sandals Dunn’s River now through Aug. 31, 2022 will receive a special Grand Opening Offer with instant credit savings of up to US$605 off on stays of seven paid nights or longer. The offer is combinable with other Sandals’ saving promotions, for travel May 24, 2023 - Dec. 31, 2025. Returning guests who are Sandals Select Reward Members will enjoy a free Dunn’s River catamaran cruise for two.

Registration opens for ACTA’s in-person fall 2022 Summits

TORONTO — ACTA has opened registration for its in-person Summit conferences.

The three Summits will take place in September 2022 in Toronto, Richmond, B.C. and Laval, QC.

Travel agents, managers, senior leaders, consortia and host agency teams are all invited to attend.

Registration is free for ACTA members. Non-members are asked to contribute $99 towards ACTA’s advocacy fund.

“This year will be special for several reasons – but the main one is that we are able to reconnect with each other again following the many challenges affecting our sector during the pandemic,” said Wendy Paradis, ACTA president.

“Attendees will experience a positive and energizing atmosphere while learning what’s most important for their career and business growth. They will also meet and network with valuable contacts,” she adds.

The three Summits will include keynote speakers, updates from

SANDALS DUNN'S RIVER RENDERING

government and industry leaders, and networking opportunities. Full trade shows will include prizes awarded throughout the day.

Also at the Summits, ACTA will be presenting the ACTA 2022 Travel Industry Leadership Awards. Nominations are now being accepted.

JTB celebrates Jamaica 60 with agent promo, Bob Marley experience and more

TORONTO — The Jamaica Tourist Board, showcasing a one-of-a-kind immersive experience celebrating the legendary Bob Marley at the Lighthouse ArtSpace Toronto through Aug. 14, welcomed the travel industry recently for a sneak peek.

The immersive ‘Bob Marley One Love Experience’, at 1 Yonge St. in Toronto, showcases the life of the much-loved and revered musician, who shared his own take on Jamaican culture, activism and identity worldwide through his music.

“In celebrating Jamaica’s 60th anniversary, our theme is reigniting a nation, and we want to thank all the Jamaica 60 sponsors here tonight that have helped us to encourage all Jamaicans living in Canada to come home, rediscover their roots, and reignite their passion for Jamaican culture,” said Angella Bennett, Regional Director Canada, Jamaica Tourist Board, at the event.

For the calendar of signature and endorsed events leading up to the Aug. 6 anniversary celebrations, visit jamaica60to.com.

“To all our trade partners, visitors and guests here this evening, we invite you to come back with a little bit of Jamaica that you can find in all of us,” added Bennett.

In celebration of Jamaica’s 60th anniversary of independence, the Jamaica Tourist Board (JTB) also recently launched a brand new booking incentive exclusively for Canadian travel advisors. Running through Aug. 31, the Jamaica 60 Diamond Jubilee promotion gives travel advisors the chance to win daily prize giveaways including a three-night stay at one of 20 participating hotels and resorts. For details see visitjamaica.com/canada/ jamaica60/.

ETC’s

Prinz

answers key questions about ETIAS, coming May 2023

TORONTO — Travel to Europe will soon come with an added cost for Canadians.

The EU has confirmed a launch date of May 2023 for its new visa waiver program called ETIAS (European Travel Information and Authorisation System), which applies to residents of 63 non-EU countries, including Canada, that are currently visa-free.

Though these citizens are permitted to enter countries in the Schengen Zone for business or tourism for up to 90 days, with the program’s launch they will be required to apply

for ETIAS online, prior to their trip, at a cost of €7. All citizens of visa-free countries, regardless of age, will be required to apply for ETIAS authorization, however, only those ages 18-70 will need to pay the fee.

The entire application process is expected to take approximately 10 minutes and will include such required fields as name, date and place of birth, citizenship, address, contact information, education and work experience, and entry destination within the EU.

According to the EU, ETIAS’ main purpose is to better manage who is entering EU borders amid recent security concerns over terrorism and the migrant crisis.

Travellers will learn within minutes of submitting their application whether they’ve been approved for ETIAS. If approved, their ETIAS will be valid for three years, or until their travel document registered during the application expires, whichever comes first. If the application is denied, carriers will deny them boarding if travelling by air, land and sea. Denied applicants will also have the right to appeal.

Pascal Prinz, Chair of the European Travel Commission’s (ETC) Canada Chapter and Director of Switzerland Tourism in Canada, shared with Travelweek further insights into the program’s requirements and benefits.

As of now, the onus falls completely on travellers to apply for ETIAS online, prior to their trip.

Travelweek asked Prinz if the ETC foresees tour ops folding in the ETIAS fee into trip costs.

ACV’S DINA BERTOLO, SHIRLEY LAM AND ROSE RODRIGUEZ WITH THE JTB’S ANGELLA BENNETT

Photo credit George Pimentel

“The rules allow travellers to authorize commercial intermediaries to create and submit an application on their behalf. So indeed, travel operators and travel advisors can in the future offer services to fill in this form and fold the fee into their costs. A similar practice already exists in many countries, where travellers must obtain a visa for travelling to Europe. This is another example where travel operators and travel advisors offer value and convenience to their clients,” says Prinz.

He adds that ETIAS will be valid for three years or until the travel document expires. “Our frequent and returning visitors won’t need to apply for it each time.”

Word about new documentation requirements, despite everyone’s best intentions, can take a while to sink in with travellers. Can clients apply for ETIAS upon arrival, if they forget to apply before their trip?

Says Prinz: “The ETIAS should be received prior to departure. The EU authorities expect that most applicants (more than 95% of all cases) will be given automated approval within minutes. So, if not aware, travellers can even fill in the form at the airport before checking in.

“However, if there is a hit against any of the searched databases or any concern identified, manual handling of the application takes up to 96 hours and extra documents may be required. Thus, it will of course be recommended to fill in the form in advance.

“As air carriers will have to check ETIAS before allowing the passenger to board, travellers will receive numerous reminders together with a call to register for their flight ahead of the trip. Thanks to all these measures, we’re convinced there won’t be many passengers who will be unaware of it.

Prinz notes that ETIAS is not unique. “It will be similar to the eTA In Canada and ESTA programme in the U.S., both already in place for many years for visa-free travellers. The UK is also developing a similar electronic travel authorization, which will be in operation from 2025.”

And while the ETC considers the proposed ETIAS scheme to be an

additional administrative burden for travellers and the industry, especially at a time when we are finally on our path to recovery from COVID-19, “we do not expect ETIAS to deter Canadians from visiting Europe,” says Prinz. “The desire to travel post-COVID is strong, and a 10-minute form is not going to stop Canadians from planning their long-awaited trips to favourite European destinations and enjoying Europe’s unique tourism offer.”

The ETC intends to launch a special campaign next year to inform travellers and travel agents about ETIAS and how it operates. For more information on ETIAS, see schengenvisainfo.com/etias/.

wonder. Together with Maureen Barnes-Smith, now UVI’s VP, Sales & Marketing, Canada, Sadler introduced the Canadian market to Sandals Resorts in partnership with tour operator partners and, of course, thousands of travel agents.

Travel agents have always been key to the company’s success, says Sadler.

“As I look forward to the future, I will continue to value these priceless partnerships, investing in our critical travel industry partners and offering professional support and programming to keep them successful,” he says.

Sadler adds: “I’ve learned two things: relevancy and relationships are everything. I have had the privilege of representing the Sandals brand for 30 of its 40 years and from the very beginning, Sandals chose to forge its future alongside travel advisors – our ever-growing, ever-loyal partners on this glorious journey. Simply put, our better halves.

TORONTO — Travel agents and colleagues were sending well-wishes and singing the praises of Gary C. Sadler, OD, Executive VP Global Sales & Industry Relations for Unique Vacations Inc., on his 30th anniversary with the company.

With his trademark enthusiasm, professionalism, smarts and drive, Sadler quickly became synonymous with the Sandals Resorts brand here in Canada, starting in 1992. And no

“Nimble, savvy and undisputed masters of their craft, travel advisors have proven themselves again and again to be essential to our industry, a beacon of light for travellers through this exhilarating industry, filled with beautiful, unforgettable experiences and moments. They have helped travellers navigate through the best and worst of times, from moments of incredible connection to most recently, the uncertainties of returning to travel after a global pandemic. Their relevancy cannot be underestimated, which is why our relationship with them is paramount.”

Sadler marks 30 years with UVI, says agents are “our better halves”

UVI'S GARY SADLER IN TORONTO ONBOARD THE LADY SANDALS IN 2019

Joining Unique Vacations, Inc. in 1992, Sadler is credited with key innovations including the Certified Sandals Specialist (CSS) program. The pioneering ‘learn and earn’ model for CSS has since become standard in the industry.

Sadler began his UVI career at the corporate office in Toronto and then moved west to Vancouver, where he started the Western Canadian market before eventually leading all Canadian sales and marketing operations. Since 2007, he has been based at UVI’s Miami headquarters with expanded roles and responsibilities.

Through it all Sadler has never forgotten his home country of Jamaica, where in recognition of his contribution to Jamaica’s tourism and hotel industry, Sadler was conferred with the coveted Order of Distinction in 2017.

“From our very first meeting, Gary Sadler has been for me the larger-than-life personality that represents Sandals Resorts. His obvious

OUR RELATIONSHIP WITH TRAVEL AGENTS IS PARAMOUNT

enthusiasm for the brand and all that it stands for has been inspirational and motivating. His captivating speeches always make me want to make more bookings!” said Lois Barbour, Travel Time TPI in St. John’s, NL. Kathy Kennedy with Village Travel Group in Lachine, QC thanked Sadler “for believing in me and helping me learn to achieve my greatness with Sandals over the years … I am proud to be part of your journey.”

Barbara Scrocco with Travel Only adds: “Thank you for always being

there for the travel agent community, looking for ways to grow our business, believing in us and keeping us motivated to forge ahead.”

Sadler can be reached at gsadler@uvi.sandals.com.

Agent incentive on now for Coconut Bay bookings

VIEUX FORT — Saint Lucia’s Coconut Bay Beach Resort & Spa has announced a limited-time double booking bonus for travel agents.

Agents can earn double rewards of up to US$140 as part of the resort’s CBAYREWARD$ program. Membership and rewards redemption are

easy with no points to manage, says the resort. Agents can join the program and register new bookings at CBAYRewards.com.

Agents will now earn a double bonus providing up to US$140 for a seven-night booking in Deluxe Oceanview or higher bookings through July 31, 2022, for travel Jan. 2 - April 16, 2023.

In addition to this double bonus agents will earn 15% commission on direct, seven-night group bookings or 13% on all other direct bookings regardless of length of stay, as well as receiving one free night for every seven-night booking in a Deluxe Oceanview or higher room category.

Agents can also pass along savings worth up to 60% to their clients who will enjoy worry-free reservations with winter rates starting at US$498 per room, per night, double occupancy for stays of five nights or more for travel Jan. 3 - 20, 2023; and US$560 for travel Jan. 21 - April 14, 2023.

Kids under three always stay for free, and kids ages 12-17 stay for US$59 per night. Premium All-Inclusive rates include airport transfers from Hewanorra International Airport, and all government taxes and gratuities.

“Travel agents are our partners in the truest sense, and while we provide

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their clients with a great value Saint Lucian all-inclusive experience, we are always looking for meaningful ways to say thank you to our loyal agents,” says Mark Adams, President and CEO of Coconut Bay Beach Resort & Spa. “We also know that they appreciate a straightforward program like our CBAYREWARD$ with bonuses and incentives based on their bookings and we’re happy to be able to make this Double Bonus offer for the coming winter season.”

More information is available at cbayresort.com and cbayrewards.com.

Invoiced sales for 2022 surpassing 2019 for many:

The 1000

TORONTO — New data from The 1000, the travel advisor recognition program launched last year, suggests a strong majority of the club’s members are on track for 2022 sales to surpass those of 2019.

The 1000 members hail from travel agencies in every corner of the world, say co-founders Tim Morgan and Jeff Sirota, across agency and consortia affiliation, and selling all travel product types and budgets.

Not surprisingly, the pandemic brought consistently lower 2020 sales volumes for advisors around the world. Then in 2021, production numbers were significantly higher in the U.S., as compared to other countries, including for a minority of U.S.based advisors who saw their 2021 production surpass their pre-pandemic, 2019 figures.

While Canada, the UK, and Australia followed the U.S. for recovery in 2021, their recovery levels were significantly lower due to tighter travel restrictions still in place.

Meanwhile some 88% of The 1000 members around the world say their 2022 invoiced sales are on track to be ahead of 2019.

“The 1000 is made up of incredibly passionate and successful travel advisors from around the world,” said Jeff Sirota, Co-Founder, The 1000. “But what makes them truly stand out is their respect for their own profession and that of their peers as travel professionals – and the proof is in their numbers.

Application submissions to join The 1000 represent more than US$2 billion in annual sales production – averaging $2.3 million per advisor, says Sirota.

Ericksen joins Globus family of brands as Sr. Director Marketing

The Globus family of brands has appointed Ainsley Ericksen as its new Senior Director of Marketing.

Ericksen brings 20+ years of travel industry experience to her new role, including her most recent stint as senior director, global marketing for Rocky Mountaineer. Ericksen has also worked for Destination Vancouver, Tourism Australia and Tourism New Zealand.

Ericksen says: “I very much look forward to bringing my international experience and passion for travel to the Globus family of brands. Including enhancing the company’s high-performing, highly engaged teams while inspiring new ideas, processes and personal connections across all marketing and sales functions.”

Other Globus family of brands’ team members with new or enhanced positions across the company’s Canadian sales team include: Fiona Schonewille (full-time sales for BC Territory); Peter Ouzounov (full-time sales for BC Territory) and Leslie Schaff (full-time sales for Prairies and the Territories).

For those travel advisors who have been verified and accepted into The 1000, their minimum annual sales production is $1.5 million and average annual sales production is $3.1 million, with a number of individual advisors each producing over $12 million per year.

“With a US$279k average annual gross commission for those travel advisors accepted into The 1000, there is no doubt that the travel advisor profession is a career that should be given the respect it deserves,” said Morgan.

Free applications for The 1000 are open to all advisors from around the world until July 29, 2022 at  https://www.the1000.club/.

“As our industry struggles with succession planning for the travel

advisor profession, insights into what defines a viable career are crucial, with compensation and product-focus being critical to that understanding,” said Morgan.

Tourcan launches new lineup of exotic tours and safaris

TORONTO — Tourcan Vacations has launched a new set of tours and safaris to some of the world’s most exotic destinations.

Called ‘Value Vacations,’ the new lineup of group tours is designed for clients who prefer to have all their arrangements planned in advance. Unlike tailor-made tours, Value Vacations have set departures. Tourcan Vacations can also assist with international airfare.

Tours and safaris are available in select destinations in Africa, Asia, South America, the South Pacific and Europe, and feature four-star accommodations. All tours originate in the destination.

Departures will still operate with a minimum of just two passengers. Early booking savings are available.

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San Miguel de Allende one of many shining stars in Mexico’s Guanajuato

TORONTO — Even if you’re unfamiliar with the Mexican state of Guanajuato, you’ve no doubt heard of San Miguel de Allende, one of Guanajuato’s shining stars for inbound tourism.

Long home to artists and culture seekers, in recent years the destination has attracted increasing numbers of travellers, all dazzled by the beauty of this colonial-era city famous for its baroque Spanish architecture.

While San Miguel de Allende isn’t the only noteworthy destination in

the state of Guanajuato, it’s certainly one of the best-known, as Guanajuato’s Secretary of Tourism, Juan Jose Alvarez Brunel, readily acknowledges.

In fact San Miguel de Allende is one of Mexico’s famed Magical Towns, part of a Mexico Tourism Board campaign that launched years ago and still resonates with travellers and the trade alike.

Both San Miguel de Allende and Guanajuato’s capital city, also named Guanajuato, are World Heritage Sites. “We are very proud of what we have inherited,” says Alvarez Brunel with a smile. Alvarez Brunel was head of a delegation from the state of Guanajuato to Canada for meetings with Canadian tour operators.

Collette promotes Christian Leibl-Cote to EVP, Global Business

Collette has promoted Christian Leibl-Cote to Executive Vice President, Global Business.

Leibl-Cote, who first joined Collette in 2007 and is based in Rhode Island, will be responsible for strategic global partnerships and new business development as part of Collette’s Executive Team.

Said CEO Dan Sullivan: “Christian is an invaluable member of the Collette organization and will be a great asset to our Executive Team. He is highly skilled at developing win-win partnerships with partners on every continent and has a keen ability to identify both innovative and successful business opportunities for Collette as we continue to expand.”

Mexico’s states and cities have worked hard to fill the gap in the years since the 2019 closures of Mexico Tourist Board offices in cities around the world. The closures were part of a restructuring plan brought in by Mexico’s government. “None of the cities or states can compensate [for what the MTB could do],” says Alvarez Brunel. The MTB was a powerhouse in markets like Canada, where Mexico has long been a top destination.

On his trade mission to Canada, Alvarez Brunel highlighted Guanajuato’s strengths.

Trending destinations like San Miguel de Allende have helped keep tourism to the state strong, even without the beaches that typically attract visitors from Canada and other countries.

SAN MIGUEL DE ALLENDE, GUANAJUATO, MEXICO

In 2019 Guanajuato welcomed some 130,000 Canadian visitors. Alvarez Brunel says the destination is pursuing direct flights from Canada. Guanajuato International Airport (BJX), located between the cities of Guanajuato and Leon, is Mexico’s sixth busiest airport. Canadian visitors typically fly through Mexico City and on to BJX, or via one of 13 direct flights from U.S. gateways including L.A., Dallas, Houston and Chicago.

Some of Guanajuato’s top draws include high-end gastronomy, romance, history and culture, not just in San Miguel de Allende but in other cities throughout the state. Nature tourism is also big in Guanajuato, with more than 20% of state land designated as protected areas. And Guanajuato’s hot springs mean the state is an increasingly strong draw for the wellness market too. “We have a broad offering for tourism,” says Alvarez Brunel.

While this was the delegation’s first trip to Canada, it likely won’t be its last. Alvarez Brunel says Guanajuato already works with tour operators including Royal Scenic and Indus. More will no doubt be added to the list. Guanajuato is also looking at setting up agent training sessions in Toronto and Vancouver.

More destination information can be found at Guanajuato.gob.mx.

AQV introduces ‘Field of Dreams Experience’ shore excursion

FORT LAUDERDALE — American Queen Voyages hopes to hit a home run with its new ‘Field of Dreams Experience,’ a premium shore excursion starring the iconic baseball diamond made famous by the 1989 film.

The experience will be available starting on July 22, 2022 with the American Countess’ arrival in the Iowa port of Dubuque. From then on, it will run on eight 9-day voyages

between St. Louis (Alton) and Minneapolis (Red Wing) through October 2022. Additional ports include Hannibal, MO, Bettendorf, IA, La Crosse, WI, and Burlington, IA. Departure dates include July 18, 30, Aug. 28, Sept. 10, 11, 24, 26 and Oct. 16, 2022.

“Our guests always enjoy strolling in the footsteps of Mark Twain’s classic characters in Hannibal and spotting bald eagles near Red Wing,” said Isis Ruiz, chief commercial officer, American Queen Voyages. “Adding the ‘Field of Dreams Experience’ premium excursion in Dubuque promises to create even more memorable moments on this popular Upper Mississippi River itinerary.”

Upon docking in Dubuque, where ‘Field of Dreams’ starring Kevin Costner and the late Ray Liotta was filmed, a local guide will point out many locations from the film including the local elementary school, University of Dubuque, and Central Avenue.

Guests will then arrive at the ‘If You Build It’ exhibit to explore the story that inspired the film and view behind-the-scenes photos of the making of the movie. At the actual ‘Field of Dreams’ baseball diamond and farm from the fi lm, guests will get the chance to walk the bases and emerge from the cornfield. The ‘Field of Dreams Experience’ is priced at US$99 per person.

Hyatt Zilara Riviera Maya now taking reservations

FT. LAUDERDALE — The all new Hyatt Zilara Riviera Maya is now available for booking.

Hyatt Zilara Rivera Maya is set to open Dec. 1, 2022.

The all-inclusive and adult-only resort, with easy access to the Cancun International Airport and less than 10 kilometres from Playa del Carmen, will have 291 suites with modern hacienda charm.

“The Hyatt Zilara brand redefined the adults-only all-inclusive experience more than a decade ago and set a new standard for the category,” said Dean Sullivan, Senior VP of Sales and Marketing at Playa Hotels & Resorts. “And for a limited time, we are pleased to offer an incredible introductory rate to guests and travel advisors booking on Hyatt.com and PlayaResorts.com.”

With the upcoming debut of Hyatt Zilara Riviera Maya, the number of Hyatt Zilara resorts across Mexico and the Caribbean will rise to four.

AMERICAN QUEEN VOYAGES' FIELD OF DREAMS

Photo credit Travel Dubuque

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