Travelweek - November 3rd, 2022

WHERE AMAZING COMES TOGETH ER

They’ll sense it the moment they arrive, this alchemy of culture and color. It’s a feast for the senses and for their sensibilities. The flavors, the scents, the sounds, the architecture: they’ll all work in unison to lull your client into a state of simultaneous exhilaration and relaxation. That’s the magic of this destination — Sandals ® Royal Curaçao — and the island it calls home.

Travelweek’s Future of Travel conference tackles hard-hitting issues impacting travel’s recovery

By Cindy Sosroutomo

TORONTO — Should airlines refund passengers if they don’t have enough crew to operate the flight? When should travel suppliers pay agent commissions? And what can travel agents do to help promote sustainability? All of these issues and more were addressed head on during Travelweek’s latest virtual conference, featuring an esteemed panel of speakers that included Canada’s Minister of Transport Omar Alghabra.

Taking place Oct. 20, ‘Future of Travel: Rebound’, Travelweek’s seventh installment in its hugely successful Future of Travel conference series, got to the crux of industry issues that continue to impact travel’s recovery at this stage of the pandemic. In addition to the Minister, speakers included Wendy Paradis, President, ACTA; Guy Young, Chief Trade Engagement Officer, TTC Tour Brands; Sandra Bailey Moffatt, Chair, ETC and Manager, Tourism Ireland; Una O’Leary, General Manager, Canada, Virtuoso; and Paula Vlamings, Chief Impact Officer, Tourism Cares.

To watch the conference in its entirety, click here.

SHOULD AIRLINES WITH CREW CONSTRAINTS BE ON THE HOOK FOR REFUNDS?

One of the most contentious issues throughout the pandemic has been refunds. The newly broadened Airlines Passenger Protection Regulations (APPR), which came into effect Sept. 8, 2022, now mandates airlines to provide a refund or rebooking due to a situation outside their control, including crew constraints. However,

several of Canada’s major airlines have argued that crew constraints are a safety-related issue and thus do not warrant a refund.

When asked for his take, Minister of Transport Omar Alghabra said that a labour shortage would not be an excuse for airlines to cancel a flight and subsequently not refund a passenger.

“The rules are clear: the airlines have to hold their end of the bargain. They have to either deliver the service that they were paid for by the customer, or refund the passenger if they are unable to deliver the service,” he said.

The Minister also noted that during the pandemic, the federal government provided financial support to Canada’s major airlines to allow them to provide refunds on cancelled trips due to pandemic-related public health measures and border closures. As part of the bailout package, travel agent commissions were also protected.

“Prior to our government, there were no regulations in place that protected the rights of passengers,” added the Minister. “It was our government in 2017 that introduced the Passengers Bill of Rights, which ensured that airlines – if they don’t hold their end of the bargain – are held accountable and that they refund the

passenger. These measures have come in handy during the summer’s congestion period where there was a lot of cancellations.”

Minister Alghabra also pointed out that the Canadian Transportation Agency (CTA) ruled that any cancellations or delays caused by labour shortages should not be treated as a justification for safety.

“The airlines should still be responsible for ensuring that they have the adequate resources necessary to operate a flight,” he said.

PAY COMMISSIONS AT TIME OF FINAL PAYMENT: ACTA

ACTA has shown throughout the pandemic that it stands firmly behind travel agents by continuing to advocate for everything from government financial aid to upfront commissions, particularly now with many still struggling to recoup losses. According to Wendy Paradis, President of ACTA, many members have reported upwards of 80%100% drops in revenue in ACTA-led polls throughout the pandemic.

“Financially, the situation is quite severe. It is getting better but you just can’t recover two years of zero revenue and make that up in a few months,” said Paradis. “So we are asking travel suppliers that they pay commission at the time of final

payment, or at the very least, at the time when it’s 100% non-refundable. That is certainly an ask that we have of travel suppliers, to have a more equitable relationship with travel agencies and travel agents.”

SUSTAINABILITY TIPS FOR TRAVEL AGENTS

To anyone who thinks sustainability is simply too big of an issue for just one person to tackle, Paula Vlamings, Chief Impact Officer of Tourism Cares, had this piece of advice: “Just start.”

Speaking directly to travel agents, Vlamings said they play a “critical role” in the sustainable movement, which has grown leaps and bounds in recent years. “Just starting” can simply mean making more conscious purchasing decisions, for both travel agents and travellers.

“Just looking at a company and asking, are they doing anything? Are they saying anything about sustainability on their website?’ It’s a very competitive field out there, with thousands of companies that travellers can engage with. And if they understand that every single dollar that they spend has an impact on the world, they can make those choices,” said Vlamings.

For travel agents specifically, Vlamings recommends purchasing responsible, “circular economy” gifts to send to their clients, booking locally-owned hotels, and recommending travel in the off-season to minimize impact on local cultures and infrastructure.

EUROPE CONTINUES TO BOUNCE BACK

Heading into the winter season, Sandra Bailey Moffatt, Chair of the European Travel Commission and Manager of Tourism Ireland, said that travel to Europe has been on a steady climb throughout the year, particularly in recent months with the loosening of travel restrictions in Canada and around the world. In 2019, pre-pandemic, a total of 6.7 million Canadians visited Europe, accounting for nearly one-fifth of all Canadian outbound travel. In 2021, numbers were still down about 80% from pre-pandemic levels, however, in 2022, Canadian arrivals vastly improved, down just 41% from 2019.

Even more encouraging, Moffatt cited recent research that shows approximately 60% of Canadians want to visit Europe, and they want to do so via multiple country trips with an average of three countries per trip.

By year’s end, 4.4 million Canadians are expected to arrive in Europe in 2022, with total arrivals on track to reach up to 97% of pre-pandemic levels by the year 2025.

“There’s no doubt that the removal of border measures was a welcome move for travellers. We’re confident that the latest update to border measures will have a positive impact on bookings, serving to reassure clients that things have now returned to normal,” said Bailey Moffatt. “And in Canada, we’ve really seen a strong resumption of flight connections to Europe, which also signals the beginning of that rebound in international travel here.”

WHAT’S TRENDING, WHAT’S SELLING

When asked what new trends he’s noticing at this stage of the pandemic, Guy Young, Chief Trade

Engagement Officer at TTC Tour Brands said young people continue to spearhead travel’s rebound, with Contiki – The Travel Corporation’s group adventure operator that caters to 18-35 year olds – doing “extremely well both in 2022 and going into 2023.” He also noted that the company’s Costsavers brand is also performing well, which he attributes to its flexible travel options, something travellers have valued amid the unpredictability of the pandemic.

In terms of when people will be travelling, Young noted that Q2 in 2023 is the quarter to watch, with more clients set to depart in April versus September.

“And that’s good news for us because September is typically our busiest month,” said Young. “September 2019 was well ahead of April, and we’re seeing quite the opposite going into 2023. So that, in a way, is really good news for us because we do want to sell the earlier departures and we do know September is going to be coming strong as we get further into the booking season.”

Speaking on the luxury market, Una O’Leary, General Manager, Canada at Virtuoso, also shared several key insights into booking trends. More than three-quarters (76%) of Virtuoso advisors have seen an increase in ultra-luxe travel, with African safaris, Caribbean getaways, international city destinations and ocean cruises being the company’s top preferred experiences.

O’Leary also said the most popular way to travel right now is with a spouse or a significant other, followed by friends and family with kids under 18. The highest level of interest is coming from the 65-plus age group, showing an increase from 4% in 2019 to 18% in 2022.

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The Travel Corporation reorganizes tour brands under new division

in Oceania, North America, Europe/Britain, Asia and South Africa. According to Tollman, TTC Tour Brands was designed to make it easier for travel advisors to do business with the individual tour brands of TTC, at a moment when touring and expert guidance have become increasingly important to travellers.

region under the direction of Melisa da Silva. Previously president of TTC brands Trafalgar, Costsaver, Brendan Vacations and Contiki in the U.S., da Silva now adds TTC brands Insight Vacations and Luxury Gold as well as the Canadian market to her portfolio.

GUY YOUNG, CHIEF TRADE ENGAGEMENT OFFICER (NORTH AMERICA)

The Travel Corporation, a family-owned hospitality powerhouse, streamlined its organization earlier this year to include its tour brands under a new division called TTC Tour Brands.

Comprising Trafalgar, Insight Vacations, Luxury Gold, Costsaver, Contiki and Brendan Vacations, the global reorganization serves as a single source for sales, marketing and operations of the individual brands, whose identities and points of differentiation have been retained.

TTC Tour Brands is led by Gavin Tollman, who became CEO of the newly created division along with veteran TTC executives Ulla Hefel Böhler, who stepped into the role of Chief Operating Officer, Dee Marrocco as Chief Marketing Officer, and Duncan Robertson as Chief Digital Officer. Adam Armstrong remains CEO of Contiki. Laddering up to these executives are five aligned global sales and marketing regions

“The expertise, comfort and confidence of a touring vacation has never been more relevant, and we saw a unique opportunity to leverage this moment to bring together our diverse and award-winning tour brands under a singular marketing, sales and operational structure,” said Tollman.

Tollman added that the company also recently launched a single sign-on agent booking portal where travel agents can look at and book all TTC tour brands in one place.

“We are becoming more efficient in our structure to serve our partners better, eliminating confusion in the marketplace, and strengthening the integrity of our unique and diverse tour brands,” said Tollman.

As part of the reorganization, the United States and Canada have combined to create a new North America sales and marketing

In North America, da Silva is joined by Guy Young, who has resumed and expanded his role as Chief Trade Engagement Officer in the newly created region. In addition, two new roles have been created to support TTC Tour Brands, including an Account Director for Canada, which has been filled by Jenni Berg, and Vice President of National Accounts, North America, filled by Josh Hepp who was promoted from Director of National Accounts in August.

“Travel advisors have always been and will remain key to our forward plans,” said Young. “We will continue to invest in their success. This reorganization is, in great part, a recognition of the increasingly important role the travel advisor community has demonstrated they play in helping consumers navigate travel in today’s world. Travel advisors are necessary, and we are creating a better structure to serve them well.”

TRAVEL ADVISORS ARE NECESSARY, AND WE ARE CREATING A BETTER STRUCTURE TO SERVE THEM WELL.

Tourism Australia launches new global campaign

‘There’s Nothing Like Australia,’ as Tourism Australia’s brand new global campaign shows.

Launched on Oct. 20, ‘Come and Say G’day’ marks Tourism Australia’s first global campaign since 2016. It will run across key

international markets and include new broadcast advertisements in 60-, 30- and 15-second versions, print and high-impact out-of-home ad placements, as well as social, digital and content marketing initiatives. The campaign will be further amplified by partnership activity with airlines, State Tourism organizations and key distribution partners around the world.

Prior to the campaign’s launch, Australia’s Brand Ambassador,

Ruby the CGI-animated souvenir kangaroo, appeared on global billboards to build anticipation. Voiced by Australian actress Rose Byrne, Ruby is seen in the campaign going on a cross-country adventure with a toy unicorn named Louie, voiced by actor Will Arnett.

“Come and Say G’day is unashamedly and unmistakably Australian through the use of a globally recognizable icon in Ruby the kangaroo, who goes on an adventure across the country to show all that Australia has to offer,” said Phillipa Harrison, Tourism Australia Managing Director. “After a challenging time around the world, our uplifting and joyful campaign will stand out in what is a highly competitive international tourism market.”

As part of the campaign, the Australian classic song ‘Down Under’ was remade in both English and Yolŋu Matha, an indigenous language from Northeast Arnhem Land in the Northern Territory, by up-and-coming Australian band King Stingray. To further capture the uniqueness of Australia, a short film, ‘G’day,’ also premiered in New York last month at a global launch event.

“The short film, directed by Michael Gracey, aims to create an emotional connection to Ruby the kangaroo by establishing her backstory and setting her up to be a long-term Brand Ambassador for Tourism Australia,” said Susan Coghill, Tourism Australia’s Chief Marketing Officer.

Alongside the global launch event in New York, local in-market media and viewing events will occur in Tokyo, Singapore, Mumbai, Frankfurt, Berlin, Paris and London.

Tourism Australia has also launched a new training course for travel advisors on www.aussie specialist.com, with a webinar featuring the new campaign on Nov. 10, 2022.

Aruba is much more than a Caribbean paradise. Our World-Class beaches, always perfect weather and warm and welcoming culture are only a part of what makes Aruba unique. The feeling you get when you step on our sunny shores that stays with you long after you depart is what truly sets us apart - we call that the Aruba Effect. It all starts here on One happy island.

Become an Aruba Certified Expert - The ACE curriculum is a highly informational and interactive program aimed at helping you create the right Aruba vacation match for your clients. Find out more on what Aruba has to offer.

Sail away with Avalon’s Active & Discovery cruises

On Avalon Waterway’s Active & Discovery cruises, every day is an adventure while sailing across every major river in Europe, including the upper and lower Danube, Rhine, Moselle, Rhône and Seine Rivers, as well as the waterways of Holland and Belgium.

Featuring up to 28 included Avalon Choice excursions, these unique cruises are priced from $3,495 and sail on Avalon’s signature Suite Ships, which feature two full decks of 200 square-foot Panorama Suites, the only ones in the industry that come with Open-Air Balconies and beds facing incredible views.

“Untethered and full of opportunities to infuse interests and passions into each cruise, our Active & Discovery vacations feature extraordinary – included – activities that give travellers the choice they

crave,” said Pam Hoffee, managing director, Avalon Waterways. “On these one-of-a-kind cruises, every day travellers can choose from a selection of included ‘Active,’ ‘Discovery’ and ‘Classic’ excursions. In fact, the average number of Avalon Choice excursions on these cruises is 22, giving our guests countless opportunities to customize their getaway.”

Some examples of these included choices are:

• Spelunking into a cave in Southern France followed by an underground wine tasting

• Visiting a medieval marketplace in Bernkastel

• Hiking to the top of Dracula’s castle in Visegrad

• Canoeing on the Moselle, Danube or Rhine

• Wine tasting and vineyard walks along the Moselle

• Cycling through Le Havre or the Dutch countryside

• Walking in the footsteps of Van Gogh through Auvers-sur-Oise or Arles

• A visit to Chantilly Castle for a

lesson in Chantilly cream making

• A late-night walk through haunted Viviers

• A cocktail workshop in Palais Benedictine

• A Trappist beer tasting in Austria

THE NEW AVALON ALEGRIA

Coming in 2024 is the new Avalon Alegria, which will sail an eightday cruise along the Douro River in Portugal. Beginning and ending in Porto, the brand new voyage is filled with ‘Classic,’ ‘Discovery’ and ‘Active’ excursion choices ranging from a visit to ancient Amarante, to bike riding from Porto to the sea. Meaning ‘happiness’ in Portuguese, the Avalon Alegria, like other Suite Ships, will feature award-winning Panorama Suites on two full decks, each with 200 square feet of living space and Open-Air Balconies, as well as a pool on the Sky Deck.

For more information go to avalon waterways.ca.

WHY CHOOSE AN ACTIVE & DISCOVERY CRUISE?

Because every day is an adventure, and every adventure is up to guests with nearly unlimited choices. We o er activities for travellers with varying interests and for all energy and tness levels. From action-packed experiences and interactive discoveries to traditional sightseeing, your clients can tailor a vacation to suit their interests and pace. Featuring the widest-opening, oor-to-ceiling panoramic windows in river cruising, our Panorama Suite is river cruising’s only Open–Air BalconySM — with living space that’s 30% larger than the industry standard. And guests never have to choose between lying in bed or seeing the view because our Comfort Collection BedsSM actually face the view. Our Active & Discovery itineraries are the most exciting type of cruise that introduces your clients to the people and places of Europe in the most engaged and fun ways imaginable.

It’s time to travel better.

As travel keeps coming back, it’s important we do it better than ever before. Nope, we’re not talking frillier drinks or fancier hotels. We mean travel that has more purpose. That’s more immersive. More meaningful. And that does more for local communities and the people who call them home.

Reach out to your local GPS to learn how you can help contribute to a better way of travelling. And be sure to check out our acclaimed documentary The Last Tourist where we explore the impact overtourism has on our world.

Available today on Crave, Apple TV, and other platforms.

G Adventures’ ‘The Last Tourist’ documentary is a must-watch

With travellers back to doing what they love most, G Adventures is encouraging them to learn how to travel better, in a more sustainable and thoughtful way.

Launched earlier this year in April and available on video-on-demand via Apple, iTunes and on HULU, ‘The Last Tourist,’ the company’s feature-length documentary executive produced by founder Bruce Poon Tip and directed by Tyson Sadler, dives deep into the history of modern tourism, exploring important issues like animals suffering for entertainment, orphaned children exploited for profit, and

developing economies strained under the massive weight of foreign-owned hotel chains.

Viewers meet local heroes and entrepreneurs who see opportunity for positive change, who are leveraging tourism to preserve cultural heritage, sustain wildlife and support the social and economic wellbeing of communities.

According to Poon Tip, the world is a different place than it was two years ago, before the pandemic, with many travellers now looking for new ways to spend their vacation time.

“People are being much more intentional and purposeful with their holiday decisions. They are asking more questions about where their money is going and whether it is helping to support local communities, which is exactly what we need,” he said.

“The Last Tourist has already been extremely well received and its timing couldn’t be better as people return to travelling internationally this year. We’re thrilled to have secured a distribution deal with Crave as it means we can reach countless people across Canada with the film’s important messages,” added Poon Tip.

In addition to Poon Tip, the film also features leading travel and tourism visionaries including Dr. Jane Goodall (Jane Goodall Institute, United Nations Messenger of Peace), Lek Chailert (Save Elephant Foundation), Gary Knell (National Geographic), Meenu Vadera (Sakha Cabs For Women), and Jonathan Tourtellot (Destination Stewardship Center).

For more information go to thelasttouristfilm.com.

CIE Tours celebrates 90th anniversary in Ireland

CIE Tours capped off its 90th anniversary celebrations in the place where it all first began – the Emerald Isle.

More than 150 attendees gathered at the Westin Dublin in Dublin, Ireland last month to celebrate the company’s milestone anniversary and the long collaboration between Ireland and North America. Guest of honour Catherine Martin, Minister for Tourism, described CIE Tours as a leader in Irish tourism, noting how it has brought more than three million tourists to the destination from North America since its inception.

The event also included welcome words from Elizabeth Crabill, CEO of CIE Tours.

“It has been an honour and truly gratifying to be supported and congratulated by so many tourism partners and government dignitaries,” said Crabill. “CIE Tours is committed to the growth and sustainability of Ireland tourism, and we look forward to continuing to strengthen and further develop our business in this remarkable destination.”

In addition, Ireland’s Prime Minister Micheál Martin, known as the ‘Taoiseach,’ sent in a video message to wish CIE Tours congratulations on its anniversary and acknowledged the company’s impact on transatlantic relations.

“You have played an important role in sustaining the special link between Ireland and America over

many, many decades. With nine decades of experience and the strongest satisfaction, I am confident that CIE Tours will continue to grow from strength to strength,” said the Prime Minister.

The next day, CIE’s leadership team met with the Taoiseach who spent time reminiscing about his personal connection to the company. His late father, Paddy ‘Champ’ Martin, was not only an international boxing champion for Ireland, but was also a Cork-based CIE bus driver for years. The Prime Minister shared stories from his childhood about doing his homework while seated in the back of the No. 4 bus that his father drove in Cork city.

For more information go to www.cietours.com.

the

Tours Difference

SINCE 1932

CIE TOURS 90 Years of Excellence in Travel

She is Saint Lucia....

Community Tourism on the rise in

Saint Lucia

Luxury travel is spearheading travel and tourism’s rebound, with demand for exclusive and authentic travel experiences on the rise. Saint Lucia, known for its mountainous landscapes and diverse cultural attractions, has these in abundance, not to mention an array of five-star hotels, each offering a one-of-akind experience.

According to the island, tourism is thriving, with important legislation known as the Tourism Development Act currently in progress to strengthen the resilience and equitability of the sector. The Act is designed to empower as many sectors and people as possible to benefit from the tourism industry,

stlucia.org

with sustainability at the heart of the matter.

One of Aruba’s most rewarding developments in the sustainability field is Community Tourism. Based on international tourism trends, Community Tourism answers the call for more of Saint Lucia’s all-encompassing experiences, dining options, more intimate accommodations and events such as the Saint Lucia Carnival.

The destination recently launched a program that highlights over 400 of its smaller properties. Called The Collection de Pépites, the guide features luxury villas and unique high-end properties with 35 rooms or less, all of which offer distinct opportunities for visitors to discover the local culture, cuisine and wellness experiences.

For more information about the guide, go to stlucia.org.

Spain to celebrate life of Pablo Picasso with special exhibitions

Spain is getting ready to commemorate the 50th anniversary of the death of acclaimed Spanish artist Pablo Picasso.

Born in Málaga on Oct. 25, 1881, and died in the French town of Mougins on April 8, 1973, Picasso is known as one of the most prominent figures of modern art. To highlight his artistic legacy in France, Spain and around the world, ‘The Picasso Celebration 1973-2023’ will bring together the Spanish National Commission and the Picasso-Paris National Museum, along with Culture and Foreign Affairs of both countries.

The program comprises some 50 exhibitions and events that, as a whole, trace a historiographical approach to Picasso’s work. It will take place in different cities around the world, including Málaga, A Coruña, Barcelona and Madrid.

Starting in Málaga, the program will be housed in two notable museums: the Museo Picasso, which will host the exhibitions of ‘Picasso: Matter and Body,’ from May 8 to Nov. 19, 2023, and ‘The Echoes of

Picasso’ from Oct. 2, 2023 to March 24, 2024; and the Casa Natal Picasso (Picasso Birthplace Museum), which will feature ‘The Ages of Picasso’ from June 21 to Oct. 1, 2023.

In A Coruña, where Picasso moved to in 1891 and where his father was named professor at the School of Fine Arts, the Museo de Belas Artes da Coruña will present the ‘Picasso White in the Blue Memory’ exhibition from March 23 to June 25, 2023.

In Barcelona, where Picasso joined the School of Fine Arts, the Picasso Museum and Fundació Joan Miró in Barcelona will present ‘Miró – Picasso’ from Oct. 19, 2023 to Feb. 25, 2024. The common thread of the exhibition is based on the friendship between the two artists and their links with the city of Barcelona.

And in Madrid, where Picasso served as the director of the Prado Museum in 1936, several exhibitions will be held, including ‘Picasso vs. Velázquez’ in Casa de Velázquez from September to November 2023. In addition, ‘The Picasso. The Sacred and the Profane’ will take place at the Museo Nacional Thyssen-Bornemisza from Oct. 2, 2023 to Jan. 14, 2024, as well as ‘Picasso 1906: The Great Transformation’ at the Reina Sofia Museum from Nov. 14, 2023 to March 4, 2024.

Several other cities in Spain will also take part in celebrations next year, including Bilbao with its ‘Matter and Body’ exhibit from Sept. 29, 2023 to Jan. 14, 2024 at The Guggenheim Museum Bilbao.

For more information click here.

REINA SOFIA MUSEUM, MADRID

Sunwing’s new creative campaign gives Canadians ‘More,

More, More’

Sunwing is giving travellers ‘More, More, More’ of what they want with its brand new creative campaign and commercial.

Directed by award-winning filmmaker Scott Cudmore, the campaign hones in on what customers really want on their all-inclusive getaways: more value and experiences. The colourful and energetic commercial spot captures the carefree vibe of the 1970s, going beyond what Sunwing is already well known for – vacations at accessible prices with mass appeal – to show how Canadians can not only save more upfront, but also do more, explore more and celebrate more in destination.

To view the commercial click here.

“Over the past year, our team has shown unwavering dedication to reimagining Sunwing’s value proposition and brand persona so we can continue to grow with our customers at every stage,” said Samantha Taylor, Chief Marketing Officer at Sunwing Travel Group. “This has culminated with a more fun, vibrant and energetic brand that offers the breadth of travel products, services and experiences

that our customers crave.”

Taylor noted that with so much change over the past two years, it was important for Sunwing to listen to customers and find out what matters most to them heading into the winter season.

“We discovered that Canadians are looking to unlock more value, beyond just price, so they can get the most out of their hard-earned vacations and have an unforgettable experience in destination. Our new brand identity highlights just that. From discounts on spas and excursions to exclusive perks, room upgrades and more, we’re excited to show Canadians how they can get more under our wing,” added Taylor.

The new campaign includes radio, out-of-home, social media, digital video and a cinema buy with commercial placements at Cineplex theatres this fall. It also includes a fresh, more youthful tone

of voice that further captures the energy and excitement of travel.

In celebration of the new commercial spot, Sunwing has launched an interactive social media contest that allows Canadians to share their best dance moves on TikTok and Instagram for a chance to win an all-inclusive Sunwing vacation for two to Planet Hollywood Cancun in Mexico. To enter, participants must upload a 5- to 15-second TikTok video or 5- to 15-second Instagram reel using an original dance to the audio ‘More, More, More.’ Entrants must use the hashtag #MoveMoreWithSunwing in the video caption, and must also follow @sunwingvacations on whichever platform the video is submitted. Maximum one entry per person, per platform. The contest closes on Oct. 28, 2022.

For more information go to tiktok.com/@sunwingvacations and Instagram.com/sunwingvacations.

SATA Azores Airlines has year-round flights from Canada & Agent Specialist program

This winter season, SATA Azores Airlines will be offering five weekly flights from Canada to the Azores, with connections to mainland Europe, Madeira and Cape Verde.

Four weekly flights will operate from Toronto to Ponta Delgada, and one will fly from Toronto to Terceira. Frequency in the summer will

ramp up to eight flights per week from Toronto, six to Ponta Delgada and two to Terceira, as well as two weekly flights from Montreal, one to Terceira and one to Ponta Delgada. All flights are operated by the fuel-efficient A321Neo LR.

Only 5.5 hours away and easily accessible from Canada, the Azores comprises nine picturesque islands and offers activities all year round, from golfing, hiking and bird watching, to canyoning, diving, surfing and kayaking. Not surprisingly, it was once again voted Europe’s Leading Adventure Tourism Destination by WTA.

The Azores is also ideal for short and long stays, weddings as well as meetings and incentives, with temperate year-round weather and

waters warmed by the gulf stream. Its volcanic islands are considered by many to be Europe’s best kept secret.

Travel agents can win two tickets to the Azores, or a monthly prize, with SATA’s Agent Specialist Program, available here. The lessons are designed to equip agents with the tools, resources and key selling features of SATA Azores Airlines as well as the destinations it serves. Agents have the option to start, stop, save and return to the program at any time.

Agents can also register to receive the latest news, agent rates, group request forms and other procedures at sata4agents.com, SATA’s dedicated travel agent website.

DESTINATIONS

The 2022-2023 cruise season has officially begun in Grenada with the arrival of the Celebrity Summit on Oct. 21. The ship, which carried 1,500 passengers, was welcomed at St. George’s by Minister of Tourism Lennox Andrews, who spoke about the growth of Grenada’s cruise sector. This season, Grenada will welcome 202 cruise calls and an expected passenger count of 377,384, an 11% increase from the 2018-2019 season. “Over the years, our team at the Grenada Tourism Authority has established an excellent network of industry partners as well as various public and private stakeholders, and together they have all collaborated to take full advantage of the benefits of the cruise industry,” said the Minister.

AIRLINES

On Oct. 30 KLM introduced its new intermediate cabin, the Premium Comfort Class, on its daily Toronto-Amsterdam route. The new cabin will be available on flight KL692 from Toronto to Amsterdam. The B787-10 will be equipped with 318 seats: 38 in Word Business Class; 28 in the new Premium Comfort cabin; and 252 in Economy of which 39 are Economy Comfort seats offering more legroom and recline than a standard seat. In Canada, KLM flies to Toronto, Calgary, Vancouver, Edmonton and Montreal. It also provides connections between Montreal-Trudeau to/from Ottawa and Québec City daily onboard KLM (or Air France) buses equipped with WiFi.

CRUISE LINES

Following the delivery of MSC World Europa last week, MSC Cruises’ most innovative ship to date is now en route to Doha, Qatar for its naming ceremony on Nov. 13. The new ship spans 22 decks and boasts 2,626 cabins. Other top-selling points include the 104-metrelong outdoor World Promenade featuring 'The Venom Drop @ The Spiral, considered the longest dry slide at sea spanning 11 deck; the World Galleria featuring a kinetic dome ceiling; 33 restaurants, bars, and lounges; brand new concert-style shows and full-scale theatre productions; the largest children's area in the MSC fleet featuring rooms developed in collaboration with LEGO and Chicco; seven pools and 13 whirlpools; MSC's most luxurious MSC Yacht Club yet; and all-new cabin designs and the most balcony cabins on any MSC ship. MSC World Europa will spend its inaugural season in the Gulf before heading to the Mediterranean in summer 2023.

EVENTS

World Travel Market

London organizers have issued an update following news that train service into central London will run on a drastically reduced timetable due to a strike. WTM is going ahead at ExCeL London from Nov. 7-9, despite planned industrial action on days one and three of the show. There is good news, however: Transport for London (TfL) services - including London Underground, London Overground, the DLR and the newly opened Elizabeth Line - will operate as normal on these dates. Event attendees using public transport are advised to check their route on the morning of the show using the TfL website (www.tfl.gov. uk) or using the ‘TfL Go’ app.

RESORTS

Blue Diamond Resorts has announced the reopening of Starfish St. Lucia on Nov. 1. After a temporary pause to operations, the 140room, all-inclusive family resort has welcomed back guests with modernized amenities, a variety of dining options and bars, a play area for kids, a spa and fitness centre at the neighbouring resort, as well as exclusive beachfront venues for weddings and honeymoons.

CELEBRITY SUMMIT IN GRENADA

KLM'S PREMIUM COMFORT CLASS

Air Canada posts first positive operating margin since pandemic began

MONTREAL — Air Canada’s Q3 2022 results include an operating margin of 12.1%, the airline’s first positive quarterly operating margin since the pandemic began.

Operating revenues for the quarter totalled $5.322 billion, more than double the third quarter of 2021.

The airline’s net loss was $508 million, compared to a net loss of $640 million in the third quarter of 2021.

Total liquidity is more than $10.2 billion at Sept. 30, 2022.

“Air Canada’s solid third quarter results stem from the ongoing restoration of our extensive network, an improved operational performance, our modern and efficient fleet, as well as leading products and services, and an incredible team of employees,” said Air Canada’s President and CEO, Michael Rousseau.

Rousseau added that Air Canada’s loyalty program Aeroplan “is continuing to perform extremely well with travel’s return.” Aeroplan’s gross billings from points sold, purchase volume on co-brand cards, and new members are all at record highs.

“Despite the global disruption of air travel, through teamwork and focused efforts, we safely transported nearly 11.5 million customers to their destinations this quarter,” said Rousseau. “We are further encouraged by continuing strong demand, now further stimulated by the easing of COVID-related restrictions.”

Advance ticket sales in the quarter were at 95% of third quarter 2019 levels.

The results come on the heels of last week’s announcement that Air Canada will be ramping up its fleet with an additional 15 Airbus A220-300 aircraft as part of its continued commitment to be more fuel efficient.

The converted options for the 15 new A220s into firm orders bring to 60 the total number of the Canadian-built aircraft Air Canada will acquire for its fleet. It also marks the airline’s third reorder for the A220 in 2022.

The modern and fuel-efficient A220 plays an important role in Air Canada’s commitment to reach the goal of net zero emissions from all global operations by 2050. It yields a 25% reduction in fuel consumption per seat, as well as a 25% reduction in CO2 emissions compared to previous generation or aircraft. The A220 also has nitrogen oxides emissions that are 50% below CAEP/6 standards, as well as

a 50% reduction in noise footprint than previous generation aircraft.

Air Canada placed its initial order for the A220, then known as the Bombardier C Series, in 2016, with a firm order for 45 aircraft and 30 options. The first A220 entered service for Air Canada in January 2020. Today, the airline operates a fleet of 31 A220s, with two more deliveries expected later this year, and six more in each of 2024 and 2025. The 15 additional aircraft are scheduled for delivery in 2026.

Sunwing to increase capacity for winter season

TORONTO — Sunwing is ramping up capacity for the 2022-2023 winter season and returning to 12 more airports for the first time in over two years.

Following its initial winter schedule announcement last month for Toronto, Montreal, Calgary and Vancouver, the tour operator will be offering flights to the sun from a total of 26 gateways across Canada this winter. From major city centres to airport operations in regions including Atlantic Canada, the Prairies, Northern Ontario and Québec, Sunwing will offer the most direct flights to sun destinations, with overall capacity well over double that of the previous winter season.

“We’re thrilled to see that customer demand for travel this winter is not slowing down but continues to intensify following the government’s removal of travel measures, and we’re meeting customer expectations by continuing to add more routes and destinations for the upcoming season, providing Canadians with more options and greater value on their all-inclusive sun vacations,” said Andrew Dawson, President of Tour Operations for Sunwing.

In light of the pent-up demand for travel to sun destinations, Sunwing is adding weekly flights from Toronto and Montreal to La Romana, located along the southeastern tip of the Dominican Republic, starting in December. La Romana is recognized as one of the most popular spots for golfing in the Caribbean and offers a number of all-inclusive beachfront resorts that overlook the Caribbean Sea, including the top-rated, family-friendly Iberostar Selection Hacienda Dominicus. Customers may also opt to stay at nearby Coral Costa Caribe Resort, conveniently located close to Guavaberry Golf and Country Club. Flights from Toronto to La Romana will take place on Sundays starting December 18, 2022 until April 2, 2023, and from Montreal on Sundays starting December 4, 2022 until April 2, 2023.

The addition of La Romana to Sunwing’s flight schedule follows the announcement of several new and expanding destinations in recent weeks. This includes Cayo Largo, Sunwing’s newest addition in the customer favourite destination of Cuba. From adults-only resorts to family-friendly choices and 2SLGBTQ+ options, options are available for stays as early as November onwards, including Memories Cayo Largo, which offers amenities that guests of all ages will enjoy.

What’s more, Sunwing has its largest Florida offering ever this year with three destinations now available. This includes flights to Miami and Orlando, plus the newest destination of Melbourne, located along Florida’s Space Coast. Flights from Toronto to Melbourne will take place on Saturdays and Wednesdays starting Dec. 10, 2022, from Winnipeg on Saturdays

starting Dec. 10, 2022 and from Halifax on Fridays starting Feb. 10, 2023.

The tour operator is also returning to the destination of Freeport, Grand Bahama, with weekly flights from Toronto and Montreal starting Dec. 17, 2022.

Sunwing customers eager to book their winter escapes can take advantage of incredible savings of up to 40% during the tour operator’s Save More Event, plus room upgrades at select properties, when they book their vacation package through their local travel agent by Nov. 6, 2022 for travel between Nov. 1, 2022 and April 30, 2023. The tour operator is also offering a limited-time BOGO Seat Sale, where customers can buy one seat and the get second 40% off on new air only bookings made by Nov. 13, 2022, for winter departures between Oct. 26, 2022 and April 30, 2023.

Sunwing, WestJet speak out after Competition Bureau report raises concerns about proposed deal

OTTAWA — A new report from Canada’s Competition Bureau outlines concerns that WestJet’s proposed acquisition of Sunwing Vacations and Sunwing Airlines “is likely to result in a substantial lessening or prevention of competition in the sale of vacation packages to Canadians.”

Less than two hours after the report went public on Oct. 26, Sunwing issued a statement of its own.

“We appreciate the Competition Bureau’s due diligence in the regulatory review process,” says Sunwing.

“In its report, the Bureau acknowledged the significant impact of COVID-19 on the industry.

“The routes identified as concerns in the Bureau’s report are predominantly in Western Canada,

LA ROMANA IS RECOGNIZED AS ONE OF THE MOST POPULAR SPOTS FOR GOLFING IN THE CARIBBEAN.

account for a very small portion of Sunwing’s operations (just over 10% of all seats) and are primarily seasonal versus year-round routes.

“Also of note, Sunwing no longer operates six of the routes mentioned in the report.

“We remain confident that this transaction is good news for Canadians. The combination of WestJet’s and Sunwing’s complementary businesses will deliver more affordable vacation packages and competitive airfares, while enabling us to protect and create jobs at a critical time for the travel industry. We look forward to the next steps in the regulatory process, including continued collaboration with Transport Canada to ensure a timely approval on the transaction.”

Shortly after, WestJet also issued a statement from Angela Avery, WestJet Group’s Executive VP and Chief People, Corporate and Sustainability Officer.

“We thank the Competition Bureau and welcome their report,” said Avery. “We look forward to bringing this transaction to life for the benefit of Canadian travellers, communities and employees.”

She added that the Bureau’s report is advisory and non-binding, but will support the Minister of Transport’s public interest assessment. The final decision, made by the Cabinet on the Minister of Transport’s recommendation, will consider additional factors presented in the WestJet Group’s application, including the preservation of Sunwing’s brand, the commitment to maintain Sunwing’s Toronto and Montreal offices, new flying that will be created by retaining Sunwing’s aircraft in Canada year-round and the resulting new employment opportunities.

Avery also noted that separately, the Canadian Transportation Agency has issued its positive determination of the proposed transaction. With the publication of the Bureau’s report and the issuance of the Agency’s determination, the

Travel advisors find plenty to sell with Seattle’s thriving sports scene

Seattle is a city that loves its sports - and that’s good news not just for sports fans, but for anyone who enjoys connecting with a city’s passions while on holiday. Seattle is home to professional baseball, football, soccer and hockey teams too? Fans of the MLB, NFL, MLS and NHL will all find great games happening in Seattle. The WBNA’s Seattle Storm play here too. And postgame celebrations are an ideal excuse to check out Seattle’s thriving craft brewery scene. Says Visit Seattle’s Tourism Manager, Caitlyn Shearer: “Seattle fans are die-hard! The energy that vibrates through the city on game day, and the noise that comes from the Stadium District, is second to none!”

CLIMATE PLEDGE ARENA

Seattle’s new Climate Pledge Arena is home to the Seattle Kraken, new to the NHL. Climate Pledge Arena is also home to WBNA’s Seattle Storm.

The US$1.1 billion sports and performance venue is all about sustainability, and it’s billed as the first net zero carbon building in the world. By 2023 single use plastics will be gone. There’s a rain/rink system where rainwater is collected in a cistern and used to make the ice. Plus, the building is powered by onsite solar panels.

LUMEN FIELD

Lumen Field is a multi-purpose stadium in Seattle’s SODO (‘South of Downtown’) neighbourhood. It’s the home field for the NFL’s Seattle Seahawks and MLS’s Seattle Sounders. The Seahawks are a big draw for Canadians, who currently make up more than 3,000 season ticket holders.

T-MOBILE PARK

Another big draw for sports fans to the city is baseball. T-Mobile Park is the home field of the Seattle Mariners. It’s also located in the SODO neighbourhood.

HUSKY STADIUM

College football is a huge draw in the community. The University of Washington is home to the Washington Huskies college football team who play at Alaska Airlines Field at Husky Stadium.

College football fans will get a kick out of ‘sailgating’. An authentic Seattle experience, it puts the sports tradition of a tailgate party on a sailboat. Sailgaters don their purple Husky gear and enjoy food, drinks, games and more.

For more details about all things Seattle and sports, see visitseattle.org/things-to-do/ spectator-sports/.

transaction’s regulatory review process moves into its next stage.

WHAT THE REPORT SAID

The Competition Bureau’s initial findings are included in the report, delivered by the Commissioner of Competition to the Minister of Transport.

The report will inform Transport Canada’s public interest review of the proposed transaction as it relates to national transportation.

According to the report, “based upon analysis of facts and information prior to and during the COVID–19 pandemic, the Commissioner has determined that the proposed transaction is likely to result in substantial anti–competitive effects through the elimination of rivalry between WestJet and Sunwing in certain areas of overlap between their networks.”

It says the deal would result in one of Canada’s largest integrated tour operators being acquired by one of its primary rivals in the provision of vacation packages.

The report also notes that WestJet and Sunwing account for about 37% of nonstop capacity between Canada and sun destinations and 72% of nonstop capacity between Western Canada and sun destinations.

The report lists 3 areas of particular concern:

• “A substantial lessening or prevention of competition in the provision of vacation packages on 31 routes between Canada and Mexico or the Caribbean”

• “A merger to monopoly of the only two carriers and integrated tour operators offering vacation packages through direct service on 16 of these 31 routes”

• “A significant reduction in travel by Canadians in the overlap markets”

The report adds that the deal is likely to result in substantial competitive effects, such as increased prices, reduced choice, decreased services, and more.

The Bureau notes that it examined competition between WestJet and Sunwing’s pre-pandemic networks as well as their current plans.

Transport Canada now has until Dec. 5, 2022 to complete its public interest assessment and provide it to the Minister of Transport. The final decision regarding the proposed transaction will be made by the Governor in Council (Cabinet) based on a recommendation from the Minister.

Become a Certified Florida Travel Pro for a chance to win a Spartina 449 gift box

TORONTO — Thanks to VISIT FLORIDA, travel advisors who complete the steps to become a Certified Florida Travel Pro can win one of five specially curated Florida gift boxes containing items from Spartina 449.

The gift boxes are valued at US$200 each.

Travel advisors must complete all eight modules of the VISIT FLORIDA Travel Pro Specialist Program in order to qualify for a chance to win.

The contest runs Nov. 1-30, 2022

and is open to Canadian certified travel advisors who have completed the requirement to become a qualified specialist.

The Sunshine State offers every type of adventure, experience, and entertainment, but many would say its most alluring assets are its 1,000+ kilometres of sun-kissed beaches and 2,000 kilometres of coastline. Clients will never run out of things to do in Florida, a state packed with nature trails, parks, roller coasters, museums and much more.

The VISIT FLORIDA Travel Pro Specialist Program is designed to showcase different aspects of destinations within Florida including, but not limited to, attractions, shopping, art and culture, nightlife, music and theatre, festivals and events, accommodations, beaches and water activities, spas, and golf.

The program offers a wealth of information that will assist travel advisors with expanded knowledge on the state of Florida, and help pave the way to becoming a Florida expert.

The Florida Travel Pro program includes:

• Essential Modules: Complete these modules to learn the basics for promoting and selling Florida and earn your specialist certificate

- The Fundamentals, Beaches, Beyond the Beaches and Experiences

• Specialization Modules: Take your knowledge a step further and earn badges in niche categoriesRoad Trips, Ecotourism, LGBTQ+, and Accessibility

• Partner Programs: Earn additional badges from VISIT FLORIDA partners

Benefits for certified Florida Travel Pros include: personalized VISIT FLORIDA Travel Pro diploma and use of the official Florida Travel Pro logo; qualify for participation in destination FAMs, and priority invitations for additional training and special events; access to an exclusive Florida Travel Pro toolkit which includes an interactive directory, maps, images, and videos for promotional use.

For more details see visitflorida travelpro.com/travelweek.

BENEFIT

GUESTS

WestJet adds AMS connections to 20 European cities with KLM codeshare

CALGARY — WestJet’s WS code has been added to KLM-operated flights as part of its long-standing codeshare relationship with KLM.

Through the codeshare, WestJet passengers have convenient access via Amsterdam’s Schiphol Airport (AMS) to and from 20 cities including Vienna, Brussels, Copenhagen, Frankfurt, Athens, Milan, Lisbon, Glasgow, and Manchester across 12 European countries.

Combined with the restart of WestJet’s nonstop 787 Dreamliner service between Amsterdam and Calgary on Nov. 14, the resumption of the codesharing on KLM operated flights will give passengers greater access between Canadian and European points for travellers on both sides of the Atlantic

“Our guests will benefit from more opportunities to travel

People

Cabinet shuffle brings new tourism minister for Barbados

Barbados has welcomed a new minister of tourism and international transport as part of a reorganization of the Barbados cabinet. Health and wellness minister Ian Gooding-Edghill will assume the tourism and international transport portfolio, replacing Senator Lisa Cummins. Cummins will now be responsible for energy and business development, with an emphasis on international business and trade. Minister Gooding-Edghill is a former human resources director with Elegant Hotels Group.

between Europe and Canada with this important codesharing with our partner KLM,” said John Weatherill, WestJet Chief Commercial Officer. “We look forward to strengthening travel and tourism ties between the countries served by our global networks, supported by the return of our nonstop Dreamliner service from Calgary to Amsterdam.”

From Calgary, flights depart at 8:10 p.m., arriving in Amsterdam at 12:40 p.m. On the return leg, flights depart Amsterdam at 2:40 p.m., arriving in Calgary at 3:39 pm.

Book Europe early and save with Air Canada Vacations

MONTREAL — Air Canada Vacations is bringing back its Book Europe Early offer featuring a total of 61 vacation packages in 12 countries with 11 travel itinerary styles.

With the offer, clients can save $800 per couple including free travel protection (valued at $99 per person) when booking Europe tour packages early.

For cruise clients, the offer includes up to $300 per couple on Europe Flight & Cruise packages. Plus, ACV has enhanced the booking process by giving travel agents the ability to add a payment online for their clients’ cruise option. Plus, they can enjoy the benefits of ACV’s Cruise Promise.

The offer is valid on bookings made as of Oct. 17, 2022 until Nov.

OUR

WILL

FROM MORE OPPORTUNITIES TO TRAVEL BETWEEN EUROPE AND CANADA.

20, 2022, for travel from April 1 to Sept. 30, 2023. More details can be found here.

ACV’s Europe packages offer more options than ever, with daily flights from Toronto and Montreal to Rome, Italy starting June 1, 2023, as well as direct flights from Toronto and Montreal to Athens, Greece beginning June 1, 2023. Flights to Barcelona, Spain begin May 1, 2023 from Toronto, and on June 1, 2023 from Montreal. Portugal is also now available to visit with flights from Toronto departing daily, and flights from Montreal departing 5x/ week, beginning May 1, 2023.

And when booking any package to Europe, guests enjoy: free first checked bag per person to any destination; connecting flights from 51 Canadian airports starting at $49; secured group rates up to two years in advance; price match (ACV will match a lower price by up to $50 per person); refund and no change fees; and Aeroplan points.

Air Canada’s product experience improvements start to roll out November 2022

MONTREAL — Air Canada has announced a wide range of product experience improvements, from airport lounges to onboard dining and entertainment.

The changes offer “something for everyone,” says the airline, including upgraded Economy dining, more in-flight entertainment and connectivity options, and enriched Premium offerings.

Upgraded international Economy Class meals include Chef Jérôme Ferrer-created entrees, plus new Air Canada Bistro choices.

Other highlights include complimentary WiFi for all Premium Rouge customers; 25+% increase in onboard entertainment content, including Live TV; and new Acqua di Parma amenity kits and, in Vancouver, Porsche-powered Air Canada Chauffeur Service for Air Canada Signature Class.

New and restored services in Air Canada Maple Leaf Lounges and in Premium cabins onboard, a new Economy Class dining service internationally plus fresh, new Bistro choices in North America, and in a first for a Canadian airline, complimentary, high-speed WiFi when travelling Premium Rouge, all start in November 2022.

And the 25+% increase in onboard entertainment content, plus the introduction of Live TV, Bluetooth audio connectivity and other new features, will begin in 2023.

IN-FLIGHT ENTERTAINMENT AND CONNECTIVITY

Air Canada and Air Canada Rouge offer the fastest inflight internet in Canada, with inflight WiFi available across the entire Air Canada Rouge fleet of 39 aircraft, across all Air Canada wide-body aircraft and on nearly 90% of the overall Air Canada mainline fleet. WiFi installation will be complete across the remainder of narrow-body aircraft in 2023.

As of Nov. 1, Air Canada has

AIR CANADA AND AIR CANADA ROUGE OFFER THE FASTEST INFLIGHT INTERNET IN CANADA.

become the first Canadian airline to begin offering complimentary high-speed WiFi onboard. All Rouge customers can continue to access a large selection of complimentary movies and TV shows through the ‘Entertainment on Demand’ section of the onboard portal.

Beginning 2023, Air Canada will expand its onboard entertainment content by more than 25%, and the airline will introduce new options including Live TV to enable customers to watch sports events and news live. Details for Live TV, as well as additional new features such as Bluetooth audio connectivity and an outside camera feature, will be unveiled soon.

INTERNATIONAL ECONOMY CLASS DINING

As of Nov. 1, Air Canada has elevated its International Economy Class dining experience. Economy

Class dining on all international flights departing Canada has been revamped to feature a hot entree created for Air Canada by Montreal Chef Jérôme Ferrer. An additional appetizer reflecting destination cuisine is also being presented with all meals, and a separate dessert service will follow.

NORTH AMERICA

ECONOMY CLASS DINING

On North America and Sun destination flights, as of Nov. 1, the Air Canada Bistro menu will be refreshed and expanded to include a brioche bagel smoked salmon sandwich, vegan options such as Farro Salad or Spiced chickpea wrap, Canadian snacks such as Good To Go Blondies and Nomz energy bites, in addition to perennial favourite choices such as Montreal smoked meat sandwiches and Air Canada’s popular Fruit & Cheese board.

PREMIUM CABIN SERVICES

As of Nov. 1, Air Canada is fully restoring its premium cabin services both pre-departure and in-flight, with the return of offers to hang coats and jackets, presentation of pre-departure beverages on international flights and hot towels prior to meal services.

PREMIUM CABIN AMENITIES

Air Canada will be introducing new amenity kits to premium cabin customers later in November. The new line of amenity kits and totes have been purposefully designed to significantly minimize single-use plastics including the elimination of plastic wrap.

Air Canada Signature Class customers on all international flights will be presented with amenity kits in partnership with Acqua di Parma featuring amenity bags containing Acqua di Parma luxury skincare products plus an oversized eye mask, socks, dental products and 3M earplugs.

Zagreb’s Christmas markets shine with holiday cheer

Europe’s holiday markets are well-known and much-loved, and that includes the Christmas markets in Zagreb, named the best Christmas market in Europe three times in a row.

The Croatian capital shines in the lead-up to Christmas, and this year will be no exception. The bells really do jingle as the entire city buzzes with glee.

Travellers lucky enough to experience Zagreb in December will find Christmas lights and motifs enveloping the city streets, buildings and parks generating a magical atmosphere, Christmas markets, choir ensembles, balcony concerts, fairs, carols, pop-up stalls, ice rinks, live nativity scene and art and crafts, and that’s just the start.

Zagreb Advent begins when the first Advent candle is lit, after which the fun begins to flow out into the streets. Christmas Market stalls flood the city, attracting visitors with delicious food, which ranges in style from local classics to international fusion.

A live nativity scene is set up in front of Zagreb Cathedral, and each of the city’s squares has its own unique ambience. Zrinjevac Park is for enjoying a waltz or listening to choirs singing carols, while King Tomislav Square attracts throngs of skaters with its

magnificent Ice Park. Every year Advent in Zagreb is a bit different – new locations and events are constantly popping up, ensuring additional elements of surprise and delight.

The sight and sounds of Zagreb amateur choirs singing Christmas carols inside the 1891 Zrinjevac Park Pavilion provides memorable moments complete with a festive soundtrack. The park’s snow-covered plane-trees and charming wooden huts selling traditional food and drink only add further magic to the experience.

Zagreb’s Christmas market is also the best place to do Christmas shopping. As well as offering delicious holiday food, market stalls are stacked high with handmade souvenirs including gingerbread hearts (licitari), local honey cookies and many other goodies that can only be found in Zagreb.

Meanwhile the scent and aroma of mulled wine provides the perfect sensory experience, plus hands are kept warm and cozy when they’re wrapped around a steaming mug. Visitors really do sense Advent is here, in preparation for the true meaning of Christmas.

For more information about visiting Zagreb see infozagreb.hr.

Customers in International Premium Economy and North America Signature Class overnight flights will enjoy reusable amenity totes containing an eye mask, socks and dental products providing for a more refreshed journey.

AIRPORT LOUNGES

Many Maple Leaf Lounges in North America now feature elevated food and beverage offerings. Air Canada works with local wine producers and importers to offer a selection that appeals to a wide, global audience, and varietal selections in each Lounge will be expanded to six wines plus a bubbly and rose (seasonally).

At all hub airports, Air Canada has resumed its full buffet service, with an increased range of salads and the addition of international delectable dishes such as stirfry and curries in a contemporary presentation.

New priority access lanes have been added to select Maple Leaf Lounges during peak times to offer Super Elite and Business Class customers priority entry.

The Air Canada Café at Toronto Pearson now offers a selection of Ontario craft beers, ciders, wine and hot appetizers, in addition to the current range of grab-and-go artisanal sandwiches, salads, cold-pressed fresh juices and specialty coffees.

Starting in November, Air Canada Chauffeur Service will be introduced at Vancouver International Airport. Eligible connecting International Air Canada Signature Class customers arriving from within Canada will be met by a Concierge before being whisked away on the tarmac in a plug-in hybrid or fully electric Porsche vehicle to the Air Canada Signature Suite.

Icon of the Seas breaks all-time booking record for Royal Caribbean

MIAMI — Royal Caribbean’s Icon of the Seas is off to a record-breaking start after opening for reservations on Oct. 25.

The Icon Class ship, which was first unveiled as the industry’s “first-of-its-kind combination of the best of every vacation” last month, gave Royal Caribbean International its single largest booking day in its 53-year history.

“The enthusiasm and excitement for Icon are undeniable in more ways than one, ‘said Michael Bayley, president and CEO, Royal Caribbean International. “The incredible response we have received from our loyal guests, vacationers new to cruising, crew members and travel partners continues to come in, and this is just the beginning. We can’t wait to share more of what Icon has in store in the coming months.”

Icon will sail year-round, seven-night Eastern and Western Caribbean vacations from Miami, with every cruise visiting Royal Caribbean’s private island destination, Perfect Day at CocoCay, The Bahamas. A mix of destinations will also be

included, such as Cozumel in Mexico, Philipsburg in St. Maarten, and Basseterre in St. Kitts.

Icon of the Seas boasts eight neighbourhoods onboard as well as 28 room categories that range from standard rooms to suites, plus new layouts for families of three, four, five, six and more. For more information go to www.RoyalCaribbean.com/Icon.

Travel advisor commission with TourRadar jumps to 12% for the rest of 2022

TORONTO — TourRadar says its Adventure Together industry event saw record attendance and featured inspiring discussions from 37 international speakers.

The adventure booking platform, which offers more than 50,000+ multi-day organized adventures across the globe from 2,500+ reputable and niche operators - and which also now works with travel advisors - hosted its second annual Adventure Together event both online and in Vienna last month.

The event included big news for the trade. TourRadar announced

ROYAL CARIBBEAN'S ICON OF THE SEAS

it is increasing travel advisor commissions on its Agent Marketplace to up to 12% (from 8%) for bookings for the rest of 2022. The higher commission rate applies to both new and current travel advisors.

Agent Marketplace launched in November 2021, and now has more than 3,500 advisors.

With more than 2,100 people in attendance, the Adventure Together event brought together thought leaders and practitioners in multi-day touring including travel agents and agencies, tour operators and suppliers, influencers, OTAs and airlines, to provide inspiration, education, and insights into the technology and trends that shape the industry.

Sessions covered subjects ranging from marketing, sustainability, distribution, and technology, to indigenous and inclusive tourism.

The event theme, ‘Now What?’, kept topics focused on what adventure travel and multi-day tours will look like in the future and how to plan for success

“Adventure Together gathered industry leaders together for much-needed discussions around the trends and opportunities for organized adventures and group travel in today’s global landscape,” said Travis Pittman, CEO, and co-founder of TourRadar. “We recognized that there wasn’t a single global event or conference dedicated to the multi-day tour industry with a focus on technology, so we created one.”

Pittman told attendees that since the company launched, some 100 million travellers have visited the platform, who have booked more than half a billion dollars in travel, experiencing 4 million days of adventures.

Pittman revealed his three predictions for What’s Next: 1) trust, payments & financial technology products will be more critical and top of mind than ever; 2) data-driven storytelling will highlight and drive community impact and sustainability and; 3) digital distribution &

tooling will come of age in the multiday adventure market.

TourRadar also announced its new brand positioning, ‘Adventure Begins Here’, which came from months of consumer and industry research and collaboration with agency partner Park & Battery.

and welcoming cruise ships.

Silversea’s Silver Whisper docked in Quebec City last month on a sold-out sailing to New York City. Travel media were invited onboard the luxurious vessel for its first industry ship tour since the pandemic started.

The ship, which offers one of the best ratios of space per passenger in the industry, has 302 officers and crew members, and at least on this journey, 382 passengers.

by 2023

By Caroline Lagueux

ONBOARD SILVER WHISPER —

If there were fears in the travel industry for the relaunch of cruising after the pandemic, know that the Port of Quebec is once again busy

Silversea’s fleet of 11 ships will welcome two more soon: Silver Nova, coming in summer 2023, and Silver Ray, due in summer 2024. Silversea sails the seven continents to more than 900 destinations with tailor-made land programs for its clientele. This year Silversea launched Silver Dawn, and also acquired Silver Endeavor.

The cruise line also offers Silversea Expeditions range for exploration cruises to the Arctic and Antarctica, among others.

The Canadian market is responding very well to Silversea, says the

Silversea aims to double the number of Canadians onboard its ships

SILVERSEA’S FLEET OF 11 SHIPS WILL WELCOME TWO MORE SOON: SILVER NOVA COMING SUMMER 2023, AND SILVER RAY IN SUMMER 2024.

line’s Director of Public Relations, Brad Ball.

“Canadians are adventurous and appreciate all-inclusive packages,” said Ball during last week’s ship tour. “Our cruises are perfectly adapted to this market by offering beverage packages, excursions and tips. Passengers know in advance the total cost of their trip with no surprises at the end of their cruise. Moreover, our cruise line is now part of the Royal Caribbean group, which includes Royal Caribbean International and Celebrity Cruises, two well-known cruise lines in Canada.”

Ball adds that bookings from Canada are up by more than 57% for 2023 compared to 2019 sales for the same period. Before the pandemic, just about 1% of passengers onboard a typical Silversea sailing were Canadian. In 2022 that

number has increased to 10%. Ball says Silversea is aiming to double the number of Canadians onboard its ships by 2023.

As befitting a luxury cruise line, Silversea’s door-to-door service - for customers who want it - includes transfers from home to the airport, flights, pre and post cruise hotels and pick up for the return home.

When we talk about all-inclusive with Silversea, it’s an understatement. Not to mention that each suite has its own butler.

Says Ball: “The majority of customers onboard are Baby Boomers, 55 and over, and we are proud of that! We offer cruises for active people.”

He adds that while Silversea welcomes children onboard - and that’s good news in these days of multigenerational travel - the cruise line doesn’t have dedicated programming for kids. It does

however have a children’s menu for dining.

Railbookers launches ‘Month of Savings’

BEVERLY, MA — Railbookers has launched its Pre-Black Friday ‘Month of Savings’ sale, featuring discounts of up to US$500 per couple.

Running from Oct. 24 to Nov. 28, 2022, the sale includes the following:

• Save $300 per couple on any 3to 6-night independent rail vacation package

• Save $400 per couple on any 7to 9-night rail vacation package

• Save $500 per couple on any 10+-night rail vacation package

RAILBOOKERS ALSO OFFERS

to innovate and develop as a brand and offering this easily accessible service will continue to strengthen our relationship with our associates,” adds Howse.

Go to onefinestayportal.com.

Solo travellers can also save $150 per person on any 3- to 6-night vacation, $200 per person on any 7- to 9-night vacation, or $250 per person on any 10+-night vacation.

Travellers can book to travel anytime from the following day to two years in advance.

In addition to savings, travellers can take advantage of a host of perks when booking with Railbookers, including access to exclusive inventory at some of the most in-demand trains and hotels typically unavailable to the general public. Railbookers also offers Rail Experts and Vacation Consultants who can help identify the best itineraries and accommodations for any desired length or travel style, customizable journeys with upgrades and addon activities, as well as hundreds of cruise extension trips that can be added to an existing sailing.

For more information go to www. railbookers.ca.

Onefinestay launches Partner Portal for travel advisors

NEW YORK — Luxury private rental brand onefinestay, part of Accor, has launched its new Partner Portal for travel advisors.

Onefinestay is promoting the portal as a go-to webpage for all training and B2B marketing materials that will support onefinestay’s travel partners in learning all about the brand and promoting

it to their clients.

The Partner Portal will allow travel partners to:

• Sell onefinestay backed by all training materials accessible in one place, such as travel partner benefits, how-to-book details, home tours, webinars and FAQs

• Easily share information on onefinestay with clients with premade marketing materials

Sophie Howse, Director of Sales, onefinestay, says the platform was launched to streamline the process for partners requesting information on an ad-hoc basis, creating a one-stop shop for all with greater visibility on what onefinestay offers with materials now easily accessible when needed. The platform does not function as a booking platform.

“We are excited and proud to launch the new travel Partner Portal, aiming to streamline the selling process for our valued partners. We are constantly looking at ways

Emerald Cruises’ Wave campaign includes free sailings and bonus commission for agents

VANCOUVER — Emerald Cruises Canada is ushering in wave season early with a new campaign and big savings on most 2023 and 2024 small ship river cruises.

Called ‘Explore the Extraordinary,’ the campaign runs through Dec. 31, 2022, giving Canadians plenty of travel inspiration across two continents.

Canadians booking 2023 Europe river cruises during the campaign will receive up to free roundtrip air as well as up to $600 savings per couple depending on length of sailing. Additionally, guests who pay in full either at time of booking, or

EMERALD CRUISES

RAIL EXPERTS AND VACATION CONSULTANTS WHO CAN HELP IDENTIFY THE BEST ITINERARIES AND ACCOMMODATIONS.

12 months prior to sailing for late 2023 departures, will receive an extra 10% off.

Fan-favourite river cruises in this region include the 15-day ‘Splendours of Europe,’ which sails between Amsterdam and Budapest and is eligible for free air and $600 savings per couple, as well as the eight-day ‘Sensations of Lyon and Provence,’ through the south of France, eligible for $395 roundtrip air per person and $200 savings per couple.

Those looking for travel further afield can save up to $3,600 per couple and receive a bonus $300 onboard credit on 2023-2024 Southeast Asia river cruises on the Mekong, depending on length of sailing. The 21-day ‘Grand Tour of Vietnam and Cambodia,’ which includes land tours in Hanoi, Halong Bay, Hoi An and Siem Reap, is eligible for up to $3,600 per couple savings, while the 13-day ‘Wonder of Vietnam, Cambodia and the Mekong’ sailing between Siem Reap

ADVISORS

CLIENTS

YACHT

and Ho Chi Minh City is eligible for up to $2,200 per couple savings. Both qualify for the bonus $300 onboard credit, and similar to the Europe sailings, guests who pay in full either at time of booking or 12 months prior to sailing for late 2023 and 2024 departures, receive an extra 10% off.

FREE SAILINGS & BONUS COMMISSION FOR TRAVEL ADVISORS

Canadian travel advisors who book three 2023 river cruises on the Rhine, Main or Danube by Nov. 15 can also take advantage of the ‘Sell Three, Sail Free’ promotion to receive a free eight-day sailing for

two. When the bookings are confirmed and deposited, advisors can enter the booking numbers online no later than Nov. 30, 2022. Once verified, they will receive confirmation and a certificate to redeem their free 2023 Emerald Cruises river cruise.

On the oceans, travel advisors who book their clients on a select 2023 yacht sailing will earn an additional 2% bonus commission on their bookings. Bookings must be made between Oct. 15 and Dec. 15, 2022 to qualify. Offer is valid for new bookings and rebookings using Future Travel Credit vouchers. A full list of applicable 2023 yacht sailings is available here.

TORONTO — As Porter Airlines marked its 16th anniversary last month, President and CEO, Michael Deluce, said the carrier is looking forward to “an incredible year of opportunity”.

Since 2006, Porter has operated with a commitment to speed, convenience and service, including complimentary wine and beer served in glassware for every passenger. Porter’s 16th anniversary was Oct. 23.

With its headquarters at Billy Bishop Toronto City Airport in the heart of downtown Toronto, Porter’s regional network includes destinations

“An incredible year of opportunity”: Porter Airlines has big plans on the horizon

VISIT SEATTLE HOSTED A GROUP OF CANADIAN TRAVEL ADVISORS, ALONG WITH TRAVELWEEK, TO AN EXCLUSIVE ‘SEATTLE SPORTS SCENE’ FAM THAT INCLUDED AN NFL GAME AT THE LUMEN FIELD, HOME TO THE SEATTLE SEAHAWKS. SEEN HERE ARE NATE MOSHER, FLIGHT CENTRE; CAITLYN SHEARER, VISIT SEATTLE; TIM MACDONELL, ELITE SPORTS TOURS; HEATHER MCGILLVRAY, CANUCKIWI; MONYSE BÉLISLE, VOYAGES GENDRON; ANNIE CICVARIC, TRAVELWEEK; HAYDEN ADAIR, ELITE SPORTS TOURS; AND BRAD NOVAK, AMA TRAVEL.

WHO BOOK

ON SELECT 2023

SAILINGS WILL EARN 2% BONUS COMMISSION.

in eastern Canada and the U.S.

In July 2021 the airline announced plans to expand its service with a fleet of Embraer E195-E2 aircraft. The planes will initially operate out of Pearson and introduce new destinations throughout North America, including the west coast, southern U.S., Mexico and the Caribbean.

Travelweek’s follow-up interview with Deluce included more detail about the expansion plans, and how Porter works with travel advisors.

The aircraft will also be used to enhance service in Halifax, Montreal and Ottawa in the coming years. Deliveries for up to 100 E195-E2s are expected to begin in 2022.

“It has been an eventful 12 months for Porter,” said Deluce. “Our team worked hard to rebuild operations as travel has reemerged this year. At the same

time, we are working towards launching Embraer E195-E2 service and have already welcomed almost 1,000 new team members across our network in the process. We know that our travellers are counting down to the launch of

our new aircraft and we are looking forward to being able to share more details, including our first new destinations, soon. This will be an incredible year of opportunity at Porter, as we expand our vision for air travel across North America.”

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