Service CHARTER
Turismo Padova Terme Euganee
www.veneto.to
PROVINCIA DI PADOVA
presentation
Tourism
services
In recent years, the demand for tourism has greatly evolved to keep up with changed consumer models and new reasons for travelling. Today, as holidays reflect more and more the personalities of people and therefore include wide-ranging experiences, tourism services must offer bespoke products. In addition, tourism services are made up of different aspects that need to be integrated. As a special department of the Province, the Turismo Padova Terme Euganee corporation provides tourist support, information, assistance and promotion services, all of which need to be coordinated in the best interest of tourists and the tourism system itself. Destination management encompasses:
• the period prior the arrival of potential tourists and their actual booking; • their arrival and their accommodation in specific structures; • animation and leisure activities; • local transport and restaurant information; • cultural events and active holidays; • the tourists' departure and their potential return. Today, destination management faces new challenges as tourism operators must improve the delivery of services by including new products that satisfy the requirements of a new generation of travellers. Turismo Padova Terme Euganee aims at providing these services not only for the tourism sector of the Province of Padua, but also for the entire Veneto, by liaising with the Region and the information offices of other Provinces.
Barbara Degani
Flavio Manzolini
President of the Province of Padua
President of Turismo Padova Terme Euganee
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Who we are
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Our mission
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Our values
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Our services
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Our customers
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Our organisational structure
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Map of TOURIST OFFICES
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Direct Management Offices
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Head office
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Offices in Padua
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Offices in Thermal towns
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Affiliated TOURIST OFFICES
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Tourist office of the Saccisica
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Battaglia Terme
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Cittadella
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Este
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Monselice
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Montagnana
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Our services
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Information and reception
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Assistance
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Promotion, enhancement and research
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Online services
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Special services
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Service assessment
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Customer protection measures and continuous improvement 30 Forms for the improvement of service quality standards
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Forms to promote target-meeting
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LEGISLATION
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INDEX
TURISMO PADOVA TERME EUGANEE: the organisation
Turismo Padova Terme Euganee: our organisation
THE ORGANISATION
WHO WE ARE OUR MISSION Founded on 13 January 2003 by the Provincial Administration, the special corporation Turismo Padova Terme Euganee (TPTE) provides tourist reception, assistance, information and promotion services. In agreement with the Province of Padua, the TURISMO PADOVA TERME EUGANEE: Furnishes tourist information, reception, assistance and promotion services through catalogues, brochures and adverts regarding local tourism supply and itineraries; Promotes local tourist, historical and artistic resources by spreading and enhancing the knowledge of the area; Popularises local events and initiatives through mass media advertising;
Provides assistance and reception services to journalists and tourism and media operators; Manages tourist activities by selling goods and services.
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OUR ORGANISATIONAL VALUES TURISMO PADOVA TERME EUGANEE staff are:
Knowledgeable about their territory, well-disposed towards customers and effective communicators. TURISMO PADOVA TERME EUGANEE staff believe that unbiased judgement and a clear, forthcoming approach lead to better understanding and improved delivery of services. Outgoing attitude
When responding to queries or delivering services, we must bear in mind that those in front of us are not yet customers, but are certainly people. Staff must be respectful, reliable and humane. Objectivity and equality are our inspiring principles. Special treatment is offered to customers with special needs, like the elderly and people with disabilities. Organisational and professional skills
The occurrence of random, unexpected events may be kept to a minimum thanks to efficient organisational skills and a serene environment. In order to improve our organisation and company atmosphere, we must first improve our staff. Target orientation
The staff pledge to back up customers and organisations until they reach their targets by providing integrated, verifiable services.
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THE ORGANISATION
Helpful and clear
OUR SERVICES 1 Information and reception
THE ORGANISATION
In addition to information, customers are helped in finding the solution that best meets their requirements and budgets. These may be distance or front office services. 2 Assistance We issue tickets for special events/performances and provide customised assistance for special tourist requirements. 3 Promotion, Enhancement, Research These services favour the enhancement and promotion of the territory either through consultancy, teaching and research or by supplying brochures and tourist kits for special events. 4 Online Services They may be free or require a password, and are activated online. 5 Special Services They are specialised backup services for press and media operators.
OUR CUSTOMERS Citizens requesting information about events, performances, restaurants/bars and museums in Padua and the region; Individual tourists and groups, both prior to and on their arrival, requesting information on accommodation, restaurants/bars and sights; Local institutions wishing to collaborate on the promotion and enhancement of the territory and the tourism system; Tourism and media operators and journalists requesting support on their activities and projects; Public and private organisations wishing to collaborate on the promotion and enhancement of the territory or requiring material and data on Paduan tourism and culture.
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The activities of the Turismo Padova Terme Euganee are overseen by a Board of Directors made up of four members appointed by the President of the Province, in compliance with the guidelines of the Provincial Council. The Chairman of the Board, appointed by the President of the Province, acts on behalf of the Turismo Padova Terme Euganee in its relationship with other local institutions and authorities. The Turismo Padova Terme Euganee is organised and managed by a Director, who oversees the financial, technical and administrative management, and organises the resources required to meet the objectives of the statute. See the organisation chart. There are two types of offices: Operational offices providing front-office services (information and assistance) and back-office services (promotion, enhancement, research, administration, etc.); IAT (Tourist Information and Assistance) offices mainly provide information and assistance; There are 7 direct management offices: Two operational offices (one in Riviera dei Mugnai, Padua and one in Montegrotto Terme); Five IAT offices (IAT Railway Station, IAT Galleria Pedrocchi, IAT Santo, IAT Abano Terme and IAT Montegrotto Terme). Over the years, the TURISMO PADOVA TERME EUGANEE has developed an information and assistance network of 6 affiliated offices, which furnish services similar to those of the Padua offices in other areas of the province. There are 28 TURISMO PADOVA TERME EUGANEE staff at present:
POSITION NUMBER OF STAFF Management 1 Administration 1 Publishing 1 Secretariat 2 Promotion 3 Statistics and non-hotel accommodation 2 Mail and warehouse 2 IAT employees 16
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THE ORGANISATION
OUR ORGANISATION
Map of IAT (TOURIST OFFICES) in the Province of Padua Bassano del Grappa
Provincia di Treviso
Carmignano di Brenta
Brenta
Map of IAT
Galliera Veneta
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Direct management offices The TURISMO PADOVA TERME EUGANEE head office is at 8 Riviera dei Mugnai, Padua. It comprises the management and administration offices, the warehouse, library and front office. For queries and information, please contact: Office:
Riviera dei Mugnai 8
Tel.:
049 8767911
Fax:
049 650794
Executive secretariat:
segreteria@turismopadova.it
Administration:
amministrazione@turismopadova.it
Statistics:
statistica@turismotermeeuganee.it
statistica2@turismopadova.it
Bed&Breakfast:
statistica@turismopadova.it
Publishing:
editoria@turismopadova.it
Tourism Promotion:
info@turismopadova.it
promozione@turismopadova.it
comunicazione@turismopadova.it
Map:
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OUR ORGANISATION
Head office
Offices in Padua In strategic areas of Padua, they offer information to citizens and tourists. Contact information:
Office:
IAT Galleria Pedrocchi
Tel.:
049 8767927
Fax:
049 8363316
E-mail:
infopedrocchi@turismopadova.it
Type of information:
regarding the municipality, province and region
Opening times:
Mon - Sat
9.00am - 1.30pm / 3.00 - 7.00pm
Map:
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OUR ORGANISATION
GALLERIA PEDROCCHI
Office:
IAT Railway station
Tel.:
049 8752077
Fax:
049 8755008
E-mail:
infostazione@turismopadova.it
Type of information:
regarding the municipality, province and region
Opening times:
Mon-Sat: 9.00 am / 7.00 pm
Sun: 9.00 am - 12.30 pm
Map:
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PIAZZA DEL SANTO Office:
IAT Piazza del Santo
Tel. / Fax:
049 8753087
E-mail:
infosanto@turismopadova.it
Type of information:
regarding the municipality and province
Opening times:
Mon-Sat: 9.00 am - 1.30 pm / 3.00 - 6.00 pm
Sun: 10.00 am - 1.00 pm / 3.00 - 6.00 pm
Seasonal IAT:
April - October
Map:
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ABANO TERME Office:
IAT Abano Terme
Via P. d’Abano, 18
Tel. e Fax:
049 8669055 - 049 8669053
Type of information:
regarding the municipality and province
E-mail:
infoabano@turismotermeeuganee.it
Opening times:
Mon-Sat 8.30am-1.00pm / 2.30 - 7.00pm
Sun (high season only)
10.00am - 1.00pm/3.00 - 6.00pm
Map:
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OUR ORGANISATION
Thermal town offices They have the same characteristics and aims of the Padua offices and provide detailed information on thermal services. The operational office in Montegrotto Terme offers assistance, information, administrative, statistical and tourism promotion services, and a secretariat to support B&Bs and serviced apartments (Law 33/2002). In addition, it provides a hotel booking service through the hoteliers' association AbanoMontegrottoSi.
Office:
IAT Montegrotto Terme
V.le Stazione, 60
Tel. e Fax:
049 8928311 - 049 795276
Type of information:
regarding the municipality, province and region
E-MAIL • IAT office
infomontegrotto@turismotermeeuganee.it
• Statistics
statistica@turismotermeeuganee.it
• Tourism Promotion
promozione@turismopadova.it
Secretariat / Bed&Breakfast: segreteria@turismotermeeuganee.it Opening times :
Monday - Saturday
8.30am - 1.00pm / 2.30 - 7.00pm
Sunday
10.00am - 1.00pm / 3.00 - 6.00pm
(second Sun each month, high season only)
Map:
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Affiliated IAT - TOURIST offices
BACINO TURISTICO DELLA SACCISICA - PIOVE DI SACCO Office:
IAT del Bacino Turistico della Saccisica Piazza Matteotti, 4 Piove di Sacco - Palazzo Jappelli
Tel e Fax:
049 9709331
Type of information:
regarding the municipality and province
E-mail:
turismosaccisica@gmail.com
info@turismosaccisica.it
Map:
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OUR ORGANISATION
They have the same characteristics and aims of our head office and supply more detailed information about their areas.
Office:
IAT Battaglia Terme Via Maggiore (S.S.16 direz. Monselice)
Tel e Fax:
049 9115996
Type of information:
regarding the municipality and province
E-mail:
iatbattaglia@gmail.com
Opening times:
May - September
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OUR ORGANISATION
BATTAGLIA TERME
CITTADELLA IAT Cittadella
Via Porte Bassanesi, 2
Tel e Fax:
049 9404485 - 049 5972754
Type of information:
regarding the municipality and province
E-mail:
turismo@comune.cittadella.pd.it
OUR ORGANISATION
Office:
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IAT Este
Via G.Negri, 9
Tel e Fax:
0429 600462 - 0429 611105
Type of information:
regarding the municipality and province
E-mail:
iateste@virgilio.it
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Office:
IAT Monselice
Via del Santuario, 6
Tel e Fax:
0429 783026
Type of information:
regarding the municipality, province and region
E-mail:
turismo@comune.monselice.padova.it
Map: TT
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OUR ORGANISATION
MONSELICE
AR
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MONTAGNANA IAT Montagnana
Castel S.Zeno
Tel e Fax:
0429 81320
Type of information:
regarding the municipality and province
E-mail:
prolocomontagnana@tiscali.it
OUR ORGANISATION
Office:
Map:
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Information and reception N°
DESCRIPTION
specific
Informative brochures about tourist attractions in the province
Upon request we provide the following by mail or email: • Maps of Padua and its province, Abano Terme and Montegrotto Terme, the Euganean Hills, etc; • Tourist brochures and catalogues about Padua and its province. • Padova Today • Lists of all types of accommodation • Maps and other materials regarding the main cities in the Veneto, if available.
2 IA
General and detailed information on cultural attractions in the province
General information (monuments, events, etc.) or detailed information (opening times, ticket fees) on all tourist attractions in Padua and its province. Information is provided also by telephone.
3 IA
General and detailed information on tourist attractions in the Veneto region
All offices provide general information by telephone and at front offices. Three regional IAT offices offer detailed information about regional cultural attractions.
4 IA
Information on provincial and regional enogastronomy
Various materials are supplied, like lists of restaurants, information on enogastronomic events, local products, etc.
5 IA
General and detailed information on all types of accommodation in the province
The service is also provided by telephone and via email. Updated listings are available at our offices.
6 IA
General tourist information and assistance
Various types of information are provided, e.g., means of transport, medical facilities, emergency numbers, useful phone numbers, etc.
7 IA
Accommodation search
We provide an accommodation search service. Only the offices in Abano and Montegrotto may book accommodation via the booking service of the Associazione Albergatori (Hoteliers' Association) and the Consortium Abano Montegrotto (AMSì).
OUR SERVICES
1 IA
20
INFORMATION AND RECEPTION recipients
office All offices
Anybody requesting information
All offices
Anybody requesting information
Offices: • IAT Railway station • IAT Montegrotto • IAT Monselice
Anybody requesting information
All offices
Anybody requesting information
All offices
Anybody requesting information
All offices
Tourists. Front offices only
All IAT offices
OUR SERVICES
Anybody requesting information
21
ASSISTANCE DESCRIPTION
1A
We issue the PADOVACARD
OUR SERVICES
N°
specific The PADOVACARD gives you free admission to 12 museums and monuments including the Scrovegni Chapel, the Duomo Cathedral and the Botanical Garden. Other benefits include • Reduced public transport fares and parking in Padua • Reduced entry fee to 24 museums • Conventions with tour guides • Boat cruises • Reduced rental prices for cars and bikes • Discounts at affiliated accommodation facilities • Discounts in shops • Intesa Bonus
2A
We issue tickets and vouchers
Tickets and vouchers may be: • Pre-bought for concerts, theatre performances and other events in Padua and the thermal towns. • Bought to visit the Scrovegni Chapel (including pre-booking) • Bought to visit civic museums • Palladiocard • Padua Sightseeing Bus ticket
3A
We activate and issue PADOVACARDs purchased online
The front office activates and issues PADOVACARDs upon receipt of booking.
4A
We issue the CARTA GIOVANI (youth card) and sell AGIS coupons
The CARTA GIOVANI entitles you to discounts on books, tickets, etc. The AGIS coupons entitle you to discounted cinema tickets.
5A
We manage complaints about provincial tourism services
The service helps identify and define complaints, and forwards them to the appropriate offices.
6A
We manage complaints and suggestions regarding services issued by TPTE offices
You can forward complaints directly (see procedure p. 33)
22
recipients
office All IAT offices
Anybody upon request
All IAT offices
Anybody upon request
All IAT offices
Students up to 26 years old attending schools in the province of Padua
All offices
Anybody upon request
All offices
Anybody upon request
All IAT offices
OUR SERVICES
Anybody upon request
23
ASSISTANCE
OUR SERVICES
N°
DESCRIPTION
specific
7A
Internet access
Time-limited Internet access is provided for free
8A
We provide support services to start B&Bs and rent serviced apartments (Law 33/2002)
Staff is available • To help with procedures related to setting up the business • To provide management assistance and consultancy • As monitoring surveyors • To enter your business in the official list
9A
C59 Tourist Form
Staff provides information on how to fill in the C59 form to collect statistical data on tourist flow
10 A
We draw up conventions with local institutions to set up tourist information and assistance offices (IAT)
Upon request, we provide support throughout the procedure to set up IAT offices.
11 A
We provide various tourism-related material
You can buy postcards, books, DVDs, gadgets and guides
12 A
Declaration of presence
This service is only provided by front offices upon request
24
office
Anybody upon request
IAT Office in Galleria Pedrocchi
Citizens in compliance with legal requirements
Offices in Padua and Montegrotto
Landlords
All Tourist offices
Public institutions
Padua office
Anybody requesting material
Padua office
Tourists
Offices of Padua, Abano and Montegrotto Terme
25
OUR SERVICES
recipients
Tourism promotion, enhancement and research
OUR SERVICES
N째
DESCRIPTION
specific
1 PV
Sector Library
May be accessed upon request at the head office in Padua
2 PV
Lectures, sponsorships, tourist kits, trade show materials
Sponsorships for events in Padua and its province may be requested at the head office in Padua, which also provides tourist kits and materials for lectures and trade shows. Requests must be submitted at least 10 days prior to the scheduled event. Materials regarding press releases or other short-notice events are issued in 1-2 working days.
3 PV
Training on local and regional tourism and how to manage related activities
Training and lectures on tourism may be requested. We arrange partnerships with certified training institutions, the University and schools.
4 PV
Organisation of press and educational tours
The TPTE arranges and manages individual and group press and educational tours on tourism and enogastronomical topics
5 PV
Design and organisation of tourism promotion projects
The TPTE promotes and participates in national and international tourism-related projects
6 PV
Production and printing of tourism-related materials
The TPTE constantly produces and participates in the production of advertising material on Padua and its province
7 PV
Translation of various materials
Materials of general interest related to public institutions are translated upon request
8 PV
Support in the production of tourism-related materials for other offices
Our staff may produce tourism-related material upon request
9 PV
Training in companies
The TPTE welcomes trainees from schools, vocational and updating courses. We also provide material for degree theses concerning tourism
10 PV
Certificates and awards
We issue certificates/awards to distinguished guests, citizens and institutions in the tourism industry
11 PV
Data collection and analysis
The TPTE collects and analyses data about the tourism sector. Data and reports are published in our website. We also produce customised reports 26
recipients OUR SERVICES
Students and anybody requesting this service Accommodation facilities, event and communication studies, consortiums of tourism promotion
Schools, national and international operators.
Journalists Trade only service Various institutions
Various institutions
Public institutions
Various institutions
Various institutions
Individuals, institutions, accommodation facilities Various institutions, accommodation facilities, citizens
27
ONLINE SERVICES N° OUR SERVICES
1SOL
DESCRIPTION
specific
Free download from www.turismopadova.it
Free download of: • MP3 audio-guided tours of 5 Paduan itineraries in Italian/English and of 3 thermal town itineraries in Italian/German. • Maps of GPS itineraries • All the TPTE maps and brochures • Logos of local institutions supporting tourism promotion • Press releases • Statistical data and forms regarding accommodation facilities (C59, etc.)
2SOL
Free download of photographs and videos
3SOL
Institutional links and tourism services for direct booking
Links to hotel, museum and guided tour bookings are available on our webpage
4SOL
Tours
On our website, you may:
The service is available with a password issued upon request
• Find tours • Download tour maps
5SOL
Find accommodation facilities
The search engine of our website helps you find accommodation facilities
28
SPECIAL SERVICES N째
DESCRIPTION
specific
recipients
Accredited press tour service
Press and educational tours are available upon request. The service includes accommodation, assistance, materials and guides.
Accredited journalists
2SS
Video and film service
The TPTE helps you obtain authorisation to film and photograph Padua and its province. You can also request assistance for TV and cinema sets
Institutions/ companies, production companies, directors, TV channels
29
OUR SERVICES
1SS
Service Assessment
SERVICE ASSESSMENT
TURISMO PADOVA TERME EUGANEE has introduced its own quality system to eliminate disservice within its organisation and to improve service quality standards. We focus on 3 main points:
Customer protection and continuous improvement The TURISMO PADOVA TERME EUGANEE quality system aims to identify organisational and technical issues by means of: specific tools; clear procedures; timely responses; clearly defined tasks; widespread information systems; The Continuous Quality Improvement Scheme allows our organisation to respond promptly in critical situations that reduce customer satisfaction and jeopardise our company environment. Feedback may come from: a) outside customers:
Written complaints to be submitted on special forms available at any of our offices. The forms are forwarded to the management and a written response is delivered within 20 days. If complaints are unclear, customers are invited to our offices for clarification.
b) inside customers:
Written complaints are forwarded to the management for analysis and assessment. If complaints refer to critical situations within the system, the management takes action compatibly to the resouces available.
Later, all staff are informed and must conform to the new procedures.
30
Improving service quality standards scheme
1 Customer satisfaction; 2 Company efficiency; 3 Resource enhancement and staff motivation.
Achieved targets scheme In order to foster customer loyalty and motivate staff, the achieved objectives must be made public. There are several communication levels: Communications to all staff; Communications to the Board; Communications to customers.
31
SERVICE ASSESSMENT
The TURISMO PADOVA TERME EUGANEE reviews the quality of its services continually to identify and achieve both yearly and long-term objectives in compliance with the law and professional ethics. Each year, management and staff assess the situation and agree with the Board to improve three main organisational targets:
LEGISLATION
Legislation This tourism service brochure was written in accordance with the Directive of the President of the Council of Ministers of 27 January 1994 - Principles concerning public services - and reference is made to the Decree of the President of the Council of Ministers of 19 May 1995 - General Scheme of 'Public Healthcare Services'. Further laws are: Law no. 241 of 7 August 1990 New laws regarding administration procedures and access to administration files. Decree Law no. 163 of 12 May 1995 Urgent measures to simplify administration procedures and to improve the efficiency of the public administration. Law no. 273 of 11 July 1995 Enactment, with modifications, of the law decree no. 163 of 12 May 1995 providing for urgent measures to simplify administration procedures and to improve the efficiency of the public administration. Regional law no. 33 of 4 November 2002 The Veneto region: Consolidation act of regional laws regarding tourism. Art. 17: certifies that the province provides information, reception, tourist assistance and promotion activities of its towns. Art. 20: Provincial offices for tourist information and reception management and tasks.
32
Facsimile of report/complaint form for services provided by TURISMO PADOVA TERME EUGANEE TURISMO PADOVA TERME EUGANEE Improvement report
Form Report/ complaint
Cod.: 6A Rev.: 01
Complaint DESCRIPTION
Date
Signature PERSONAL INFORMATION
Surname
First Name
Address
City
Tel.
I authorise the use of my personal data in compliance with art. 7 and art. 13 of the Legislative Decree 196 of 30 June 2003 "Personal Data Protection Code".
Date
Signature
Submitted on
Operator
Facsimile of report/complaint form for services provided by TURISMO PADOVA TERME EUGANEE TURISMO PADOVA TERME EUGANEE Improvement report
Form Report/ complaint
Cod.: 6A Rev.: 01
Complaint DESCRIPTION
Date
Signature PERSONAL INFORMATION
Surname
First Name
Address
City
Tel.
I authorise the use of my personal data in compliance with art. 7 and art. 13 of the Legislative Decree 196 of 30 June 2003 "Personal Data Protection Code".
Date
Signature
Submitted on
Operator
PadovaCard: The more you use it, the more you save. PadovaCard is valid 48 or 72 hours from the start date stamped on it. It is valid for one adult and one child under 14 years old. 48-hour card: 15,00 € - 72-hour card: 20,00 €
Exclusive benefits of PadovaCard include: • Free entry to: Scrovegni Chapel-frescoes by Giotto (except booking fee: € 1,00), Eremitani Museums, Palazzo della Ragione (the payment of a reduced ticket is required if the Palace is hosting important exhibitions at the time of your visit), Piano Nobile Caffè Pedrocchi and Museo del Risorgimento, San Michele Oratory, San Rocco Oratory, Botanic Garden, Baptistery of the Cathedral, Loggia and Odeo Cornaro, Palazzo Zuckermann, Petrarch’s House in Arquà Petrarca, International Museum of Artistic Glass in Montegrotto Terme. • Free use of APS public means of transportation both in and around Padua and from Padua to the Euganean Spas and back.
• Free parking (for cars and motorcars only) at APS Parking 1 - Piazza Y. Rabin, Prato della Valle • Reduced ticket to some of the most important monuments, museums, villas, castles and historical gardens of the province of Padua. • Reductions, welcoming cocktail or freebies in hotels, B&B, agriturismo, restaurants and bars included in the Card. • Discounts on shopping. • Discounts and facilities on various tourist services, guided tours, hop-on hop-off City Sightseeing Bus, boat tours, car and bike rentals. • Discounts to the Teatro Olimpico and other monuments in Vicenza.
Info: Turismo Padova Terme Euganee - tel. +39 049 8767911 info@turismopadova.it - www.padovacard.it
In collaboration with
www.turismopadova.it PADOVA Galleria Pedrocchi Galleria Cappellato Pedrocchi - 35122 Padova Tel. 049 8767927 - Fax 049 8363316 infopedrocchi@turismopadova.it Opening times: Mon-Sat 9.00am - 1.30pm / 3.00 - 7.00pm
Bacino Turistico della Saccisica Piove di Sacco Piazza Matteotti, 4 - Tel/ Fax 049 9709331 turismosaccisica@gmail.com - info@turismosaccisica.it Battaglia Terme Via Maggiore, 2 - Tel. e Fax 049 9115996 iatbattaglia@gmail.com Seasonal office, open May-September.
IAT Stazione Ferroviaria/Railway Station Atrio Stazione Ferroviaria - 35131 Padova Tel. 049 8752077 - Fax 049 8755008 infostazione@turismopadova.it Opening times: Mon-Sat: 9.00am - 7.00pm Sun: 9.00am - 12.30pm
Cittadella Porte Bassanesi, 2 - Tel. 049 9404485 - Fax 049 5972754 turismo@comune.cittadella.pd.it
Piazza del Santo Piazza del Santo - 35123 Padova Tel. 049 8753087 infosanto@turismopadova.it Seasonal, open April-October
Este Via G. Negri, 9 - Tel. 0429 600462 - Fax 0429 611105 iateste@virgilio.it
ABANO TERME Via Pietro D’Abano 18 - 35031 Abano Terme (PD) Tel. 049 8669055 - Fax 049 8669053 infoabano@turismotermeeuganee.it Opening times: Mon-Sat 8.30am - 1.00pm / 2.30 - 7.00pm Sun (high season only) 10.00am - 1.00pm/3.00 - 6.00pm
Monselice Via del Santuario, 6 - Tel/Fax 0429 783026 turismo@comune.monselice.padova.it Montagnana Castel S. Zeno - Tel/Fax 0429 81320 prolocomontagnana@tiscali.it
MONTEGROTTO TERME Viale Stazione 60 - 35036 Montegrotto Terme (PD) Tel. 049 8928311 - Fax 049 795276 infomontegrotto@turismotermeeuganee.it Opening times Mon-Sat 8.30am - 1.00pm / 2.30 - 7.00pm Sun 10.00am - 1.00pm / 3.00 - 6.00pm (second Sun each month, high season only)
Riviera dei Mugnai, 8 35137 Padova Tel. +39 049 8767911 Fax +39 049 650794 info@turismopadova.it www.turismopadova.it
www.veneto.to
Provincia di Padova
CREDITS - General coordination: Paolo Pedron - Satef, Stefan Marchioro, Mara Salmaso • Editorial coordination: Luca Crivellaro • Texts: Daniela Bolzonella, Cristina Gibellato, Gabriella Salmaso • English translation by Elena Calandruccio • Photographs: Archivio Turismo Padova Terme Euganee,Archivio ADVsolutions srl by Fotolia • Graphic project and layout: ADV solutions srl • Printed by: Arti Grafiche Padovane