TOURISM CHARTER
of Padua and its Province
www.veneto.to
PROVINCIA DI PADOVA
Welcome to Padua and thanks for choosing our province as your ideal holiday
Presentation
destination. This guide provides you with all the information you need about art, wellbeing, local traditions, a beautiful environment and many other unexpected wonders. A holiday is reaching longed for destinations and enjoying a relaxing period away-nothing should spoil our expectations. Similarly, whether we travel on business, for leisure or study, our accommodation should meet high quality standards. Dedicated to tourists visiting and staying in the province of “Life is but a journey, to travel is to live twice.� (Omar Khayyam)
Padua, this guide contains information about local attractions and the laws protecting tourists. The guide is produced with the collaboration of the Province of Padua, the corporation Turismo Padova Terme Euganee, trade associations and consortiums of tourism promotion, and aims at providing clear responses to the information requirements of all guests.
Barbara Degani
Flavio Manzolini
President of the Province of Padua
President of Turismo Padova Terme Euganee
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Traditional accommodation Hotels General information Prices Booking
5 5 5 6 7
ALTERNATIVE ACCOMMODATION Types of accommodation Room rentals Farmhouses Inns Bed & Breakfasts Caravan parks and campsites Holiday homes Religious holiday homes Country homes Guest rooms Self-catering accommodation Hostels Self-catering/serviced homes and apartments Further information
8 8 8 9 10 10 11 12 13 14 15 15 16 17 18
COMPLAINTS POLICY
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RESTAURANTS AND BARS
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TOURISM FOR PEOPLE WITH DISABILITIES
AND SPECIAL NEEDS
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LEGAL PROTECTION - The rights and duties of parties 22 Hotel Liability 22 Guests 24
TOURISM IN PADUA AND ITS PROVINCE IAT offices Consortiums of tourism promotion Hotel and non-hotel accommodation facilities Boat cruises City Sightseeing Bus Restaurants and bars Tourism Services
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OTHER SERVICES Consumers’ associations Law enforcement agencies Healthcare Roads and transport
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Public utility services
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Legislation
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INDEX
Ethics guide to accommodation in Italy
Ethics guide to accommodation in Italy 1 Customers are the main asset to hotels and restaurants
ETHICS GUIDE
Although inspired by mutual convenience, customers deserve attention based on the mutual respect of human values.
2 Appropriate service for polite customers
Good service is rightly expected and delivered to polite customers.
3 Hotels and restaurants are temporary homes
Friendly reception, good cuisine and a welcoming attitude are essential: true professional service combines modern techniques and ancient hospitality traditions.
4 Trust and politeness are fundamental virtues “Travel does not merely broaden the mind, it makes the mind� (Bruce Chatwin)
The relationship between operators and consumers is based on mutual respect.
5 Eliminate
chance events and solve unexpected occurrences
Enhancing the talent of collaborators produces specialisation in services and creates a relaxed working environment where chance events are avoided and unexpected occurrences are readily solved.
6 The quality-price ratio is crucial for success
Customers cannot tolerate abuse and must be convinced their money is well spent.
7 Freedom of choice
Restaurant customers and hotel guests must be free to choose without being subjected to pressure and discrimination.
8 Clear service pricing
Civil, conscientious customers enquire about service prices and have the right to decide whether to purchase or not.
9 True
professional
skills,
not
unearned
privileges
deriving from position.
We can win over international competition by focusing on the professional skills of our operators, not on the privileges deriving
from their positions. 4
Traditional accommodation General information In addition to accommodation, hotels may have a restaurant, a bar, and other facilities.
Star-rating In the area of Padua, in compliance with the Regional Law of the Veneto no. 33 of 4 November 2002 ‘Consolidation Act of Tourism Laws’, hotel stars are conferred by the Province of Padua according to the facilities provided . Hotels must have at least 7 rooms. The higher the qualitative and quantitative standards of the hotel, the greater the number of stars (from 5-star luxury to 1 star).
Rooms ‘One never goes so far as when one doesn’t know where one is going’ (Wolfgang Goethe)
Hotel rooms may be: single, with or without ensuite facilities double, with or without ensuite facilities multi-bed, with or without ensuite facilities suites (with at least 2 separate rooms, 1 bedroom and 1 lounge and at least 1 ensuite facility) junior suites (a single room with lounge area and 1 ensuite facility) serviced apartments (with 1 or more bedrooms, 1 lounge, kitchen and 1 ensuite facility)
Types of accommodation overnight lodging only Bed and breakfasts full board: accommodation and all meals half board: accommodation, breakfast and 1 meal. Full and half board rates may only be applied for stays longer than 3 days.
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TRADITIONAL ACCOMMODATION
HOTELS
HOTEL RATES
TRADITIONAL ACCOMMODATION
Prices In compliance with the Law no. 284 of 25 August 1991 “Liberalisation of rates in the tourism sector and support interventions for the tourism industry�, hotel rates have been liberalised and operators are free to charge their quotes.
Rate validity
The Regional law no. 33/2002 provides that by 1 October hotels must notify the Province of the equipment at their disposal and the minimum and maximum hotel rates they intend to quote starting from 1 January of the following year. Within 1 March of the following year, they may communicate any rate and service variations they intend to apply from 1 June of the same year. In the event hotels fail to communicate or provide incomplete communication of rates to the Province in due time, the rates applied shall be those of the latest regular communication. Room rates cannot be higher than the maximum rate notified to the Province and must, in compliance with the Regional law, include heating, air-conditioning and VAT. Room rates apply for periods even shorter than 24 hours.
Rates lower than reported Hotels may apply rates lower than those notified only in the following cases: for groups of minimum 10 people; patrons completing 15 days of consecutive occupancy; children under 12; guides, couriers and interpreters with organised groups; conventions with public subjects, companies, institutions and associations.
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HOTEL RESERVATIONS A confirmed hotel reservation
Reservations without advance deposit The hotel is obliged to reserve a room for the guest until 6.00 pm of the guest’s supposed arrival date.
Reservations with advance deposit Deposits are evidence of the agreement between hotels and guests. There are advance deposits and liquidated damages compensations. Advance deposits (art. 1385 of the Italian Civil Code) For accommodated patrons, advance deposits are paid to guarantee reservations. In case of breach of reservation contract, the injured party may: 1. require enforcement of contract: 2. withhold the deposit (if the patron is in breach of contract, the hotel may withhold the tendered deposit; if the hotel breaches the contract, the patron may require the hotel to pay double the amount of the deposit); 3. require to terminate the contract and seek compensation for the damages sustained. Liquidated damages compensation (art. 1386 of the Italian Civil Code) Liquidated damages compensation provides that both parties may terminate the contract. If guests terminate the contract, their advance deposit shall not be refunded; if the hotel terminates the contract, guests shall be refunded double the deposit amount. The right of withdrawal cannot be exercised if the parties have performed some of their respective parts of the contract.
Provisional reservations. Telephone reservations without written evidence and without advance deposit Cancellations should be communicated. As regards cancellations and compensations: the same as stated above. Credit card reservations Many hotels require credit card details upon booking. In this case, the booking is binding, and the hotel may charge the guests’ credit card if they fail to honour their reservations. It is up to the guests to prove they never made any reservation. In this case, the credit card company shall refund all charges. 7
TRADITIONAL ACCOMMODATION
A confirmed hotel reservation is a binding agreement between the hotel and prospective guest obliging the hotel to accommodate the guest.
Alternative accommodation Types of accommodation TRADITIONAL ACCOMMODATION
ROOM RENTALS Rental facilities have up to six rooms, each with separate access, in up to two furnished apartments in the same building. They provide accommodation and may be serviced.
Mandatory minimum requirements daily cleaning of rooms and private facilities; bed linen and towels provided to each new patron and changed at least twice a week; the facilities must have electricity supply, hot and cold water and heating if necessary; each room must be equipped with a wash basin with hot and cold water if there is no ensuite facility; “I believe human life is a marvellous adventure. Despite the burden of sufferings and disappointments, it offers us means to grow in humanity, freedom, and interior peace�
one fully furnished bathroom per apartment if ensuite facilities are not available.
Additional services Meals and drinks.
(Jacques Philippe)
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Farmhouse facilities (agritourism facilities in Italian) in Italy are intended as farm stays. Although the main activities of these farmhouses are farming, silviculture and animal rearing, they also provide accommodation and meals to paying guests. Among the services provided to guests: rooms or apartments accommodating up to 30 guests; open spaces with facilities for caravans holding up to 30 guests at the same time; meals and drinks obtained from the farm produce, including local spirits. Meals must be Veneto country specialities and 60% of the raw materials must be produced on the farm; snacks and drinks obtained from the farm produce; recreational and cultural activities. The farmhouses also sell their produce and other items obtained with their farm-grown produce.
Mandatory minimum requirements comply with the health and safety housing standards their rural characteristics notwithstanding; have at least one fully-furnished bathroom for every 6 occupants and decently furnished rooms; the current guidelines regarding architectural barriers and accessibility are applied if the number of rooms exceeds six.
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TRADITIONAL ACCOMMODATION
FARMHOUSES
INNS
TRADITIONAL ACCOMMODATION
Inns have fewer than six rooms - all in the same building and each with its independent entrance - and are operated as a secondary source of income by the owners. Due to the fact they serve food, inns may also be called taverns (It. locande)
Mandatory minimum requirements daily cleaning of the rooms; bed linen and towels provided to each new patron and changed at least twice a week; the facilities must have electricity supply, hot and cold water and heating if necessary; each room must be equipped with a wash basin with hot and cold water if there is no ensuite facility; one fully furnished bathroom per apartment if ensuite facilities are not available.
Bed & Breakfasts They are usually located in private homes and provide up to 3 bedrooms with ensuite facilities or one bathroom shared with other guests and/or the owners themselves. Rates include breakfast, which is made without handling/cooking food.
Mandatory minimum requirements at least one bathroom, perhaps shared with other guests and/or the owners;
daily cleaning of the rooms and private facilities; bed linen and towels provided to each new patron and changed at least twice a week; the facilities must have electricity supply, hot and cold water and heating; owners must provide breakfast without handling/cooking food (the preparation, handling, serving and supply of food and drinks for sale is prohibited within residential premises)
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Caravan parks and campsites are unitary-managed, equipped grounds in enclosed areas where tourists with caravans and recreational vehicles may stay overnight. Campsites may rent mobile accommodation facilities like tents, caravans and motorhomes, as well as permanent accommodation structures for tourists who do not have their own.
Mandatory minimum requirements Maximum density of caravans on the park; caretaker on duty at least 8 hours a day for reception, concierge and information services; adequate number of patrolling night wardens; identification badges for all staff; safekeeping service; first-aid kit or medical emergency room for caravan parks holding more than 1500 people; adequate health and hygiene facilities; laundry services; camper service; market and bar.
Additional services 24-hour surveillance during opening hours; resident manager; third party liability insurance for guests.
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TRADITIONAL ACCOMMODATION
CARAVAN PARKS AND CAMPSITES
TRADITIONAL ACCOMMODATION
HOLIDAY HOMES Holiday homes offer accommodation to individuals and groups, and are a niche in the real estate market. Tourists rent the houses directly from the owners, who may be associations, religious institutions and membership corporations that accommodate guests for social, cultural, welfare, religious and sporting purposes. They may also be associations and corporations offering accommodation to their own or to other corporation employees and relatives, or to any other members of affiliated associations.
Mandatory minimum requirements daily cleaning of rooms; bed linen and towels provided to each new patron and changed at least once a week; the facilities must have electricity supply, hot and cold water and heating if necessary; the homes should have separate access, a kitchen area and a dining area; the lounge area should be of adequate size for the number of guests (0.5m² per occupant); bathrooms in good working condition and never fewer than two WCs in common areas; one WC for every 8 guests, and at least one WC on each floor; one wash basin for every 6 occupants and a minimum of 2 wash basins on each floor; one shower for every 12 occupants and at least one shower on each floor; each bedroom should be furnished and include: a bed, a bedside chair, units comprising one wardrobe per person, a table and a wastepaper basket; telephone access for the patrons; first aid kit as provided for by the healthcare authority.
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RELIGIOUS HOLIDAY HOMES These facilities provide accommodation upon payment to visitors who are requested to respect the religious nature of the hospitality and accept its rules and service restrictions.
daily cleaning of rooms; bed linen and towels provided to each new guest and changed at least once a week; the facilities must have electricity supply, hot and cold water and heating if necessary; the rooms should have separate access, a kitchen area and a dining area; the lounge area should be of adequate size for the number of guests (0.5 m² per occupant); bathrooms in good working condition and never fewer than two WCs in common areas; one WC for every 8 guests and at least one WC on each floor; one wash basin for every 6 occupants and a minimum of 2 wash basins on each floor; one shower for every 12 occupants and at least one shower on each floor; each bedroom should be furnished and include: a bed, a bedside chair, units comprising one wardrobe per person, a table and a wastepaper basket; telephone access for the guests; first aid kit as provided for by the healthcare authority.
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TRADITIONAL ACCOMMODATION
Mandatory minimum requirements
COUNTRY HOMES
TRADITIONAL ACCOMMODATION
ACCOMMODATION IN RURAL RESIDENCES They provide accommodation in rural areas and may be defined Country Homes if they are located in mansions or rural estates set on at least 5,000 m² of grounds to be used for sporting and recreational activities. They provide accommodation with/without kitchen area, restaurant for maximum 30 diners and, occasionally, sporting and recreational equipment.
Mandatory minimum requirements fewer than 6 bedrooms; breakfast; bed linen and towels provided to each new guest and changed twice a week; daily cleaning of rooms; the facilities must have electricity supply, hot and cold water and heating if necessary; a wash basin with hot and cold water in each bedroom, if ensuite facilities are not available; at least one fully-furnished bathroom for the entire building if ensuite facilities are not available; restaurant facilities also for non-residents seating maximum 30 diners.
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GUEST ROOMS
Mandatory minimum requirements daily cleaning of rooms and private facilities; bed linen and towels provided to each new guest and changed twice a week; the facilities must have electricity supply, hot and cold water and heating if necessary; a wash basin with hot and cold water in each bedroom, if ensuite facilities are not available; at least one fully-furnished bathroom for the entire building if ensuite facilities are not available.
SELF-CATERING ACCOMMODATION They are group schemes of purpose-designed units with independent self-catering facilities rented to tourists for periods between 3 days and 6 months.
Mandatory minimum requirements the facilities must have electricity supply, hot and cold water and heating if necessary; reception services; assistance and maintenance of housing units, fixing and replacement of deteriorated furniture and accessories; cleaning of facility for each new resident.
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TRADITIONAL ACCOMMODATION
Guest rooms are usually located in colleges, boarding houses, religious institutions, hotels, and all public or private buildings offering accommodation - for fewer than 60 days a year - to individuals or groups operating in social and youth tourism.
HOSTELS Youth hostels are directly or indirectly managed by certified institutions and associations, and accommodate youngsters and their guides.
Mandatory minimum requirements TRADITIONAL ACCOMMODATION
daily cleaning of rooms; bed linen and towels provided to each new resident and changed once a week; the facilities must have electricity supply, hot and cold water and heating if necessary; the rooms should have separate access, a kitchen area and a dining area; the lounge area should be of adequate size for the number of guests (0.5 m² per occupant); bathrooms in good working condition and never fewer than two WCs in common areas; one WC for every 8 occupants and at least one WC on each floor; “The world is a book and those who do not travel read only a page.” (St Augustine)
one wash basin for every 6 occupants and a minimum of 2 wash basins on each floor; one shower for every 12 occupants and at least one shower on each floor; each bedroom should be furnished and include: a bed, a bedside chair, units comprising one wardrobe per person, a table and a wastepaper basket; telephone access for the occupants; first aid kit as provided for by the healthcare authority.
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These furnished apartments and homes with separate bathroom and self-catering kitchen facilities are rented to tourists for seasonal periods through tenancy agreements lasting between 7 days and 6 consecutive months. They may be company- or family-owned (1-4 family members). The facilities may be cleaned for each new tenant and during their stay. Bed linen and towels are supplied for each new tenant and upon request. In the latter case, the cost of these services must be included in the rental costs. Heating and air-conditioning costs may be detracted from the rent if residents can check their own consumption on the service panel.
Mandatory minimum requirements electricity and gas supply, hot and cold water and heating if necessary; guest reception; assistance and maintenance of housing units, fixing and replacement of deteriorated furniture and accessories;
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TRADITIONAL ACCOMMODATION
RATED AND NON-RATED SELF - CATERING/SERVICED HOMES AND APARTMENTS
FURTHER INFORMATION Rates are valid for one calendar year, from 1 January to 31 December. Rates of non - hotel accommodation - rooms, pitches, apartments and homes must be clearly displayed;
TRADITIONAL ACCOMMODATION
In star-rated facilities, additional charges applied for providing room service and an additional bed upon request must be included in the price lists displayed in rooms, suites and junior suites and communicated to the Province; Payment is usually made in cash in the local currency; Facility managers must comply with the price lists provided to the Province or to Turismo Padova Terme Euganee (for non-rated B&Bs and furnished holiday homes and apartments), and may not apply lower or higher rates than those displayed; B&Bs rates are per room and include breakfast and any other service offered by the owners to their guests; At the end of a stay, B&Bs and non-rated furnished holiday homes and apartments issue non-fiscal receipts, in compliance with the Regional Law of the Veneto no. 33 of 2002; “The only fair price is the one customers are willing to pay.� (Anonymous)
For room rentals, rates are per room and must specify the additional charges for breakfast and meals, if provided;
Rates of rated and non-rated furnished holiday homes and apartments are intended per apartment, per category of housing facility and per number assigned to the housing facility. Fees are normally per week, fortnight and month. If the facility is provided with independent heating and air-conditioning systems, these costs may be detracted.
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Complaints regarding service or structure deficiencies must be documented and submitted to the Office of the President of the Padua Province (Piazza Antenore 3 - 35121, Padua) within 30 days of the reported event. The Province shall notify the facility managers to review the complaint, and invite them to submit their response. If complaints are proven to be legitimate, appropriate action will be taken and the managers will be charged a penalty fee. If complaints regard rates applied, facility managers must refund customers of the excess amount charged. If complaints regard management and structural deficiencies, the Province shall refer the matter to the authorities in charge for appropriate action.
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COMPLAINTS POLICY
Complaints policy
Restaurants and Bars Basic information:
RESTAURANTS
menus showing the prices of each item must be affixed outside the premises or presented in paper form to customers; menus must specify if the food served is fresh or frozen; canned and bottled beverages must be opened before customers; cover may include additional charges to food and drink; restaurant managers must issue clear and detailed fiscal receipts upon bill settlement. Receipts must be kept and exhibited in case of police checks outside the premises. Filing complaints against a restaurant. According to the complaint, customers may address their complaints to different authorities: if customers are unjustifiably charged more than the price displayed on the menu, complaints should be addressed to the municipal police; If prices are not displayed, complaints should be addressed to the Comando of the Vigili or Carabinieri. If customers notice health violations and feel sick after eating, especially if several other customers had the same symptoms, complaints should be addressed to the prevention department of national healthcare or to the NAS (Food Standards Agency).
Further information: At IAT offices you may find: updated lists of restaurants, trattorie, farmhouses and other types of restaurant facilities;
The Padua Outstanding Quality brochure listing all the guaranteed typical products of Padua and its territory, and a list of the Traditional Restaurants that have joined in an enogastronomical project supported by the Padua Chamber of Commerce and Padova da Gustare; The map Where to Eat on Sundays.
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Tourism for people with disabilities and special needs Travelling options and solutions constantly evolve, and people with disabilities and special needs may find accommodation in many specially-equipped structures. When booking, they should check facility accessibility with the reception and management explaining their requirements. Facilities are accessible to people with disabilities if: wheelchairs may be used comfortably on the premises; parking areas are flat, without gravel, steps and abrupt level changes; the main entrance is accessible without steps and the door is wider than 80 cm; the hall is accessible without steps and has doors wider than 80 cm, and lifts provide easy access for wheelchair users; “Our strength grows out of our weaknesses.”
(Ralph Waldo Emerson)
bathrooms are barrier-free, provide enough space for wheelchair manoeuvre, have doors wider than 80 cm, a wheelchair-accessible WC, low-profile shower trays and grab rails; lifts have doors wider than 80 cm, deeper than 130 cm and without steps; bedrooms are barrier-free, with doors wider than 80 cm, interior space for wheelchair manoeuvre and easy access to the bed from the wheelchair. Bathroom facilities must be easily accessed. If these facilities are advertised but are not actually available, customers are required to document the situation with photographs and to report it to a IAT office.
Further information: Further information is provided by the INAIL disability infoline at 800.810.810 (with TDD for the deaf) www.superabile.it dell’INAIL (email: superabile@inail.it) official listings of Alternative Accommodation in Padua are available at IAT offices (disabled facilities are marked with the ISA - International Symbol of Access).
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PEOPLE WITH DISABILITIES
Basic information:
Legal protection: the rights and duties of parties HOTEL LIABILITY Legal protection
(art. 1783/1786 of the Italian Civil Code) Hotel deposit provisions apply to all accommodation facilities. Agreements and declarations restricting or disclaiming the hotel liability are null and void (art. 1785-quater of the Italian Civil Code).
The liability of hotels shall be unlimited: The liability of hotels shall be unlimited if: guests have deposited property for safe custody with them; they refuse to receive the deposit of property that they are bound to accept. Hotels must accept securities, money and valuable items except ones that are dangerous, excessively valuable or cumbersome with regard to the hotel size and standards; damage to, destruction or loss of property taken into custody are caused by the hoteliers, members of their family or staff. If customers cannot prove liability on the part of the hotel, compensation may amount to one hundred times the daily room rate.
The liability of hotels is limited: The liability of hotels is limited-up to one hundred times the daily room rate, including boarding, if so agreed upon (Italian Supreme Court ruling no. 247/91) - if damage, destruction or loss have been caused to property left by guests at the hotel, but not taken into the hotel’s custody. Examples are: items in the hotel during the guest’s stay; items taken into custody by the hotelier outside the hotel (e.g., cars); items taken into custody by hotels at a reasonable time prior to and successive to the guest’s stay (e.g., deposited luggage).
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Hotels are not liable, but must provide evidence thereof in the following situations: damage, destruction, loss or theft were caused by the guests themselves or by a person visiting them; damage, destruction, loss or theft of property are due to force majeure or to a reason inherent in the nature of the property; if the guest does not inform the hotel of the damage, destruction, loss or theft without undue delay; if damage, destruction, loss or theft occur to vehicles and live animals (left near the hotel but not with the staff). Damage, destruction, loss and theft must be promptly reported in writing to the hotel management and to the authorities in charge. “Loss means losing what was. We want to change but we don’t want to lose. Without time for loss you don’t have time for soul.” (James Hillman)
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Legal protection
Non-liability of hotels:
GUEST LIABILITY Obligations
Legal protection
Bill settlement Guests shall be responsible for settling their accounts in the country’s currency in cash, guaranteed cheques, traveller’s cheques or credit cards accepted by the facility and generally clearly displayed on the entrance door. Upon arrival, if the customer accepts accommodation and facility characteristics that differ from those offered at the time of booking, all prior agreements shall be considered null and void. Identification In compliance with the current legislation, all guests must provide the hotel with valid photo identification or shall be refused accommodation (art. 109 Italian Public Safety Regulations and modifications by art. 8, section 1 of Law no. 135 of 29 March 2002 “Reform of Tourism National Law”). The hotel must also provide each guest with a registration form to be filled in and signed. Rights Hotel guests have many tools to protect themselves from violations on the part of service suppliers. According to the type of violation, they may report to different authorities. Advertised room rates not being honoured and inadequate management the Province of Padua - Transport and Tourism Department. Hotel guests who have been charged higher room rates than those in the hotel price list should submit their documented complaints within 30 days of the event. Within the following 30 days, the Province shall notify the hotel, which may reply to the complaint. If the complaint is proven to be legitimate, the Province shall fine the hotel for misconduct and require them to pay back the guest with the difference between the rate charged and the actual rate. This is not compensation for damages sustained (for which the institution is not in charge). If a similar complaint is submitted regarding non-compliance of the management or structure, the Province shall notify the authorities in charge (e.g., Municipality, the local healthcare office, Food Standards Agency, Inland Revenue). Administrative violations are to be reported to the Administrative Department of the Municipal Police or to the Inland Revenue. Violations such as failure to issue receipts, violations of trade laws and charging of prices different from the ones displayed should be reported to the Administrative Department of the Police of the municipality where the violation occurred, or to the Inland Revenue. For a faster response, notify a municipal policeman.
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Controversies between companies and consumers are to be reported to the Chamber of Commerce - Market Protection Office- or to a Justice of the Peace. Alternatively, the litigants may seek more amicable and inexpensive solutions from the Chamber of Commerce, which shall appoint a professional to solve the dispute. Conciliation is voluntary and occurs only if both parties accept it. To access this service, litigants must fill in a form at the Chamber of Commerce office or download it from their website (see Useful Addresses). In case of small claims amounting to less than ¤ 1,033.00, and at a minimal cost for those slightly exceeding this figure, Justices of the Peace may arrange for a hearing to settle the dispute extra-judicially (art. 322 of the Italian Civil Procedure Code). Help is also provided by the Consumers’ Associations. They are credited with raising the awareness of consumers about their rights and the measures to adopt to protect themselves. There are many of these associations in the Paduan area (see List of Useful Addresses), and consumers may seek their advice and help to sort out trade regulations.
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Legal protection
Violations regarding health, hygiene and food are to be reported to the Healthcare Service.
Tourism in Padua and its province PROVINCE OF PADUA - Transport and Tourism Department
IAT OFFICES
(administrative documents, accommodation facility lists, jobs in tourism, travel agencies) Piazza Virgilio Bardella, 1/2 - 35131 Padova Tel. +39 049 8201382/8201570 Fax +39 049 8201574 turismo@provincia.padova.it www.provincia.padova.it
AZIENDA TURISMO PADOVA TERME EUGANEE Riviera dei Mugnai, 8 - 35137 Padova Tel. +39 049 8767911 - Fax +39 049 650794 info@turismopadova.it promozione@turismopadova.it www.turismopadova.it - www.padovacard.it
IAT - TOURIST OFFICES Padua IAT Railway station Piazzale Stazione Tel. +39 049 8752077 - Fax +39 049 8755008 infostazione@turismopadova.it IAT Pedrocchi Galleria Cappellato Pedrocchi Tel. +39 049 8767927 - Fax +39 049 8363316 infopedrocchi@turismopadova.it IAT Piazza del Santo (Open April-October) Piazza del Santo Tel/Fax +39 049 8753087 infosanto@turismopadova.it
THERMAL TOWNS
IAT Abano Terme Via Pietro d’Abano, 18 - 35031 Abano Terme Tel. +39 049 8669055 - Fax +39 049 8669053 infoabano@turismotermeeuganee.it
IAT Montegrotto Terme Viale Stazione, 60 - 35036 Montegrotto Terme Tel. +39 049 8928311 - Fax +39 049 795276 infomontegrotto@turismotermeeuganee.it 26
AFFILIATED OFFICES IAT Bacino Turistico della Saccisica - Piove di Sacco Piazza Matteotti, 4 - 35028 Piove di Sacco Tel/Fax+39 049 9709331 info@turismosaccisica.it turismosaccisica@gmail.com
IAT Battaglia Terme (open May-September) Via Maggiore, 2 - 35041 Battaglia Terme Tel/Fax +39 049 9115996 iatbattaglia@gmail.com IAT Cittadella Porte Bassanesi, 2 - 35013 Cittadella Tel. +39 049 9404485 - Fax +39 049 5972754 turismo@comune.cittadella.pd.it IAT Este Via G. Negri, 9 - 35042 Este Tel. +39 0429 600462 - Fax +39 0429 611105 iateste@virgilio.it IAT Monselice Via Santuario, 6 - 35043 Monselice Tel/Fax +39 0429 783026 turismo@comune.monselice.padova.it IAT Montagnana Castel S. Zeno - 35044 Montagnana Tel/Fax +39 0429 81320 prolocomontagnana@tiscali.it
CONSORTIUMS OF TOURISM PROMOTION
PADUA CONSORTIUM OF TOURISM PROMOTION Riviera dei Mugnai, 8 - 35137 Padova Tel. +39 049 8767916 - Fax +39 049 650794 info@padovaincoming.it - www.padovaincoming.it info@welcomepadova.it - www.welcomepadova.it
THERMAL TOWNS CONSORTIUMS OF TOURISM PROMOTION Largo Marconi, 8 - 35031 Abano Terme (PD) Tel. +39 049 8666609 - Fax +39 049 8666613 consorzio@abanomontegrotto.it - www.consorziotermeeuganee.it info@abanomontegrottosi.it - www.abanomontegrottosi.it
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IAT OFFICES
TRADE ASSOCIATIONS OF THE TOURISM, HOTEL AND NON-HOTEL SECTORS
Associations
HOTELS FEDERALBERGHI - ASCOM Piazza Virgilio Bardella, 3 - 35131 Padova Tel. +39 049 8209711 - Fax +39 049 8209726 info@federalberghi.it THERMAL TOWNS HOTELIERS’ ASSOCIATION Abano Montegrotto Largo Marconi, 8 - 35031 Abano Terme (PD) Tel. +39 049 8669877 - Fax +39 049 8668845 assohotel@abanomontegrotto.it
ASSOTURISMO - CONFESERCENTI PADOVA (Federation of businesses operating in tourism and trade) Via Savelli, 8 - 35129 Padova Tel. +39 049 8698611 - Fax +39 049 8698614 info@confpd.it
CONFINDUSTRIA PADOVA (Employers’ Federation ) Sezione Terme Turismo Via E. P. Masini, 2 - 35131 Padova Tel. +39 049 8227111 turismo@confindustria.pd.it
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B&B ASSOCIATIONS ANBBA Padova Via Monte Ortigara, 11/a 35030 Selvazzano Dentro (PD) Tel. + 39 049 8055565 segreteria@anbba.it
EUGANEAN LIFE INTERNATIONAL Via Prosdocimi, 14 - 35042 Este (PD) Tel/Fax +39 0429 56156 info@bbeuganeanlife.it OSPITALITÁ EUGANEA Via Pianzio, 12 - 35030 Galzignano Terme (PD) Tel. +39 049 9131017 - Fax +39 049 5211424 info@ospitalitaeuganea.com WIGWAM HOLIDAY CLUB Via Porto, 8 - 35028 Piove di Sacco (PD) Tel. +39 049 9704413 - Fax +39 049 9702221 info@wigwam.it
FARMHOUSE ASSOCIATIONS PROVINCIA DI PADOVA - Servizio Agricoltura (Agriculture service) Piazza V. Bardella, 2 - 35129 Padova Tel. +39 049 8201842 - Fax +39 049 8201898 agricoltura@provincia.padova.it CONFAGRICOLTURA PADOVA (Farmers’ Federation) Strada Battaglia, 71/c - 35020 Abignasego (PD) Tel. +39 049 8223511 - Fax +39 049 8223520 segreteria@unioneagricoltoripd.it TERRA NOSTRA - C/o Coldiretti Padova Via Croce Rossa, 32 -35129 Padova Tel. +39 049 8997311 - Fax +39 049 8997345 padova@coldiretti.it TURISMO VERDE C/o C.I.A. Via della Croce Rossa, 112 - 35129 Padova Tel. +39 049 8070011 - Fax +39 049 8070651 ciapadova@ciapadova.it
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Associations
Associations
AGRIVACANZE PADOVA Via Savelli, 23 - 35129 Padova Tel. +39 049 8071254 - Fax +39 049 776745 www.agrivacanze.net PARK OF THE EUGANEAN HILLS Via Rana Ca’ Mori, 8 - 35042 Este (PD) Tel. +39 0429 632911 - Fax +39 0429 601368 info@parcocollieuganei.com - www.parcocollieuganei.com
BOAT CRUISES ARTEMARTOURS S.R.L. Via Buonarrotti, 109 - 35135 Padova Tel. +39 049 616120 www.artemartours.it
CONSORZIO BATTELLIERI DI PADOVA E RIVIERA DEL BRENTA (Boatmen’s Consortium) - c/o ASCOM P.ggio de Gasperi, 3 - 35131 Padova Tel +39 049 8209825 www.padovanavigazione.it
DELTA TOUR NAVIGAZIONE TURISTICA Via Toscana, 2 - 35127 Padova Tel. +39 049 8700232 www.deltatour.it I BATTELLI DEL BRENTA (Boats of the river Brenta) Via Porciglia, 34 - 35121 Padova Tel. +39 049 8760233 www.battellidelbrenta.it IL BURCHIELLO-CLASSITALIA TURISMO E NAVIGAZIONE Via Orlandini, 3/5 - 35131 Padova Tel. +39 049 8206910 www.ilburchiello.it NAVIGARE CON NOI Via Pontedera, 71 - 35124 Padova Tel. +39 049 8809219 www.navigareconnoi.it
CITY SIGHTSEEING BUS CITY SIGHTSEEING PADOVA Tel. +39 049 8704933 - Fax +39 049 7629793 www.padova.city-sightseeing.it www.city-sightseeing.it 30
RESTAURANTS and BARS APPE - Associazione Provinciale Pubblici Esercizi (Provincial Association of Businesses) Via Savelli, 28 - 1st floor - 35129 Padova Tel. +39 049 7817222 - Fax +39 049 7817229 appe@appe.pd.it
CONFESERCENTI PADOVA Via Savelli, 8 - 35129 Padova Tel. +39 049 8698611 - Fax +39 049 8698614 info@confpd.it RISTORANTORI PADOVANI (Paduan Restaurateurs) - c/o ASCOM Padova P.zza V. Bardella, 3 - 35131 Padova Tel. +39 049 8209711 - Fax +39 049 8209726 www.ristorantoripadovani.it
TOURISM SERVICES ASSOGUIDE VENETO CONFESERCENTI Via Savelli, 8 - 35129 Padova Tel. +39 049 8698601 - Fax +39 049 8698614 www.venetoguide.it GUIDE TURISTICHE PADOVA (Padua tour guides) ASCOM Piazza V. Bardella, 3 - 35131 Padova Tel. +39 049 8209711 - Fax +39 049 8209726 www.guidepadova.it
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Associations
Other services
OTHER SERVICES
CONSUMERS’ ASSOCIATIONS
ADICONSUM - Associazione Difesa Consumatori e Ambiente (Consumers’ and Environment Association) Piazza Petrarca, 4 - 35137 Padova Tel. +39 049 652046 adiconsum@adiconsumpd.191.it ADOC PADOVA - Associazione per la Difesa e l’Orientamento dei Consumatori
(Association for the Protection and Orientation of Consumers)
Piazza De Gasperi, 32/B - 35131 Padova Tel. +39 049 655266 - Fax +39 049 655298 adocpadova@libero.it CODACONS Coordinamento delle associazioni per la difesa dell’ambiente e dei diritti degli utenti e dei consumatori (Association Coordination for the Protection of the Environment and the rights of Users and Consumers) - c/o Sala Consiliare del Consiglio di Quartiere del Comune di Padova Via Piovese, 74 - 35127 Padova Tel. 892-007 www.codacons.it FEDERCONSUMATORI (Consumers’ Federation) Via Longhin, 117/121 - 35129 Padova Tel. +39 049 8944271 - Fax +39 049 8944237 federconsumatori@cgilpadova.it
LEGA CONSUMATORI (Consumers’ League) Via Lisbona, 20 - 35127 Padova Toll free number 800 388369 Tel. +39 049 8703994 - Fax +39 049 8702217 info@legaconsumatoriveneto.it
UNIONE CONSUMATORI PADOVA (Padua Consumers’ Union) Galleria Trieste, 6 - 35121 Padova Tel. +39 049 656714 / +39 340 7202798 Fax +39 049 8751667 www.unioneconsumatoripadova.it PADUA CHAMBER OF COMMERCE Conciliation office Piazza Insurrezione, 1/a - 35137 Padova Tel. + 39 049 8208152 - Fax +39 049 8208132 tutela@pd.camcom.it 32
LAW ENFORCEMENT AGENCIES
GUARDIA DI FINANZA (Inland Revenue) - Comando Provinciale Via S. Francesco, 117 - 35121 Padova Tel. +39 049 654882 www.gdf.it N.A.S. Nucleo Antisofisticazioni (Food Standards Agency) Via N. Tommaseo, 68 - 35131 Padova Tel. +39 049 8753333/8760380 - Fax +39 049652144 www.carabinieri.it POLIZIA MUNICIPALE PADOVA (Padua Municipal Police) Via G. Gozzi, 32 - 35131 Padova Tel. +39 049 8205101 - Fax +39 049 8205105 poliziamunicipale@comune.padova.it POLIZIA MUNICIPALE ABANO TERME (Abano Terme Municipal Police) Viale delle Terme, 11- 35031 Abano Terme Tel. +39 049 8245357 - Fax +39 049 8245359 polizialocale@abanoterme.net
POLIZIA MUNICIPALE MONTEGROTTO TERME (Montegrotto Terme Municipal Police) Via Roma, 1 - 35036 Montegrotto Terme Tel. +39 049 8928800 poliziamunicipale@montegrotto.org
PREFECT’S OFFICE Piazza Antenore, 3 - 35121 Padova Tel. +39 049 833511 - Fax +39 049 833550 urp@prefettura.padova.it POLICE STATION Riviera Ruzzante, 9 - 35123 Padova Tel. +39 049 833111 - Fax 049 833255 urp.pd@poliziadistato.it
JUDICIARY Justices of the Peace Via Rezzonico, 31 - 35131 Padova Tel. +39 049 8236611 - Fax +39 049 8236633 messi.giudiziari@comune.padova.it
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OTHER SERVICES
CARABINIERI - Comando Provinciale Via Rismondo, 4 - 35131 Padova Tel. +39 049 8521111 www.carabinieri.it
HEALTHcARE
OTHER SERVICES
ACCIDENT & EMERGENCY - C/o Complesso Clinico Ospedaliero Via Giustiniani, 3 - Padova Tel. +39 049 8213515 www.ulss16.padova.it
SERVIZIO DI IGIENE E SANITÀ PUBBLICA (Public health and hygiene service) Via Ospedale, 22 - 35121 Padova Tel. +39 049 8214239 - Fax +39 049 8214237 www.ulss16.padova.it
AZIENDA UNITÀ LOCALE SOCIO-SANITARIA n°16 (Local heathcare office) (Padua: administrative documents, booking of appointments with specialists) Via Scrovegni, 14 - Padova Tel. +39 049 8216511 www.ulss16.padova.it
AZIENDA UNITÀ LOCALE SOCIO-SANITARIA n°14 (Local heathcare office) (Chioggia) Via Pegaso, 17 - 30015 Chioggia (VE) Tel. +39 041 5534111 - Fax +39 041 492841 www.asl14chioggia.veneto.it
AZIENDA UNITÀ LOCALE SOCIO-SANITARIA n°15 (Local heathcare office) (Alta Padovana) Via Casa di Ricovero, 40 - 35013 Cittadella (PD) Tel. +39 049 9424000 - Fax +39 049 5973550 www.ulss15.pd.it
AZIENDA UNITÀ LOCALE SOCIO-SANITARIA n°17 (Local heathcare office) (Bassa Padovana) Via Salute, 14/b - 35042 Este (PD) URP toll free number 800 829141 Fax +39 0429 3181 www.ulss17.it CASA DI CURA DI ABANO TERME (Abano Terme Clinic) Piazza Cristoforo Colombo - 35031 Abano Terme Tel. +39 049 8221211 www.policlinicoabano.it ESTE HOSPITAL Via S. Fermo, 10 - 35042 Este Tel. +39 0429 618100 www.ulss17.it 34
MONTAGNANA HOSPITAL Via Ospedale, 3 - 35044 Montagnana Tel. +39 0429 808111 www.ulss17.it
ROADS AND TRANSPORT URP COMUNE DI PADOVA Ufficio Z.T.L., via Vicenza, 10/a int. 1 Tel. +39 049 8205572 ztl@comune.padova.it APS MOBILITÀ Via Rismondo, 28 - 35131 Padova Tel. +39 049 8766320 - Fax +39 049 8241112 info@apsparcheggi.it - info@apsholding.it SITA Spa Via del Pescarotto, 25 - 35131 Padova Tel. +39 049 820 6811 www.sitabus.it RADIO TAXI Via Svizzera, 6 - 35127 Padova Tel. +39 049 651333 AIR SERVICE Tel. +39 049 8704425 CONSORZIO TAXI Abano e Montegrotto Terme Via Marzia, 3 - 35031 Abano Terme Tel. +39 049 8630307 ARTE TAXI Via Pietro d’Abano - 35031 Abano Terme Tel. +39 049 667842
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OTHER SERVICES
MONSELICE HOSPITAL Via G. Marconi, 19 - 35043 Monselice Tel. +39 0429 788111 www.ulss17.it
Public Utility services 112 Useful numbers
European Emergency Number
115
Fire Brigade
116
Roadside assistance
118
Health Emergency
1515
Environmental Emergency
1518
CCISS - Viaggiare informati (Road information)
880 08 325
Emergency medical services (Mon-Fri 8.00 pm-8.00 am, and from Sat 10.00 am to Mon 8.00 am)
892 021
Italian Railway (24 h)
For further information on public utility services log on to: www.paginebianche.it www.prefettura.padova.it
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Legislation Italian Law:
Tourism law Law no. 135 of 29 March 2001 Reform of National Tourism Law
Regional Law: Regional Law no. 33 of 04.11.2002 Consolidation Act of tourism regional laws Regional Law no. 9 of 18 April 1997 New rules for farmhouse accommodation Regional Regulation no.2 of 12 September 1997 published in B.U.R. no.75/1997
37
Legislation
Hotel contracts Italian Civil Code art. 1783-1786
PadovaCard: The more you use it, the more you save. PadovaCard is valid 48 or 72 hours from the start date stamped on it. It is valid for one adult and one child under 14 years old. 48-hour card: 15,00 € - 72-hour card: 20,00 €
Exclusive benefits of PadovaCard include: • Free entry to: Scrovegni Chapel-frescoes by Giotto (except booking fee: € 1,00), Eremitani Museums, Palazzo della Ragione (the payment of a reduced ticket is required if the Palace is hosting important exhibitions at the time of your visit), Piano Nobile Caffè Pedrocchi and Museo del Risorgimento, San Michele Oratory, San Rocco Oratory, Botanic Garden, Baptistery of the Cathedral, Loggia and Odeo Cornaro, Palazzo Zuckermann, Petrarch’s House in Arquà Petrarca, International Museum of Artistic Glass in Montegrotto Terme. • Free use of APS public means of transportation both in and around Padua and from Padua to the Euganean Spas and back.
• Free parking (for cars and motorcars only) at APS Parking 1 - Piazza Y. Rabin, Prato della Valle • Reduced ticket to some of the most important monuments, museums, villas, castles and historical gardens of the province of Padua. • Reductions, welcoming cocktail or freebies in hotels, B&B, agriturismo, restaurants and bars included in the Card. • Discounts on shopping. • Discounts and facilities on various tourist services, guided tours, hop-on hop-off City Sightseeing Bus, boat tours, car and bike rentals. • Discounts to the Teatro Olimpico and other monuments in Vicenza.
Info: Turismo Padova Terme Euganee - tel. +39 049 8767911 info@turismopadova.it - www.padovacard.it
In collaboration with
www.turismopadova.it PADOVA Galleria Pedrocchi Galleria Cappellato Pedrocchi - 35122 Padova Tel. 049 8767927 - Fax 049 8363316 infopedrocchi@turismopadova.it Opening times: Mon-Sat 9.00am - 1.30pm / 3.00 - 7.00pm IAT Stazione Ferroviaria/Railway Station Atrio Stazione Ferroviaria - 35131 Padova Tel. 049 8752077 - Fax 049 8755008 infostazione@turismopadova.it Opening times: Mon-Sat: 9.00am - 7.00pm Sun: 9.00am - 12.30pm
Bacino Turistico della Saccisica Piove di Sacco Piazza Matteotti, 4 - Tel/Fax 049 9709331 turismosaccisica@gmail.com - info@turismosaccisica.it Battaglia Terme Via Maggiore, 2 - Tel/Fax 049 9115996 iatbattaglia@gmail.com Seasonal office, open May-September. Cittadella Porte Bassanesi, 2 - Tel. 049 9404485 - Fax 049 5972754 turismo@comune.cittadella.pd.it
Piazza del Santo Piazza del Santo - 35123 Padova Tel. 049 8753087 infosanto@turismopadova.it Seasonal, open April-October
Este Via G. Negri, 9 - Tel. 0429 600462 - Fax 0429 611105 iateste@virgilio.it
ABANO TERME Via Pietro D’Abano 18 - 35031 Abano Terme (PD) Tel. 049 8669055 - Fax 049 8669053 infoabano@turismotermeeuganee.it Opening times: Mon-Sat 8.30am - 1.00pm / 2.30 - 7.00pm Sun (high season only) 10.00am - 1.00pm/3.00 - 6.00pm
Monselice Via del Santuario, 6 - Tel/ Fax 0429 783026 turismo@comune.monselice.padova.it Montagnana Castel S. Zeno - Tel/Fax 0429 81320 prolocomontagnana@tiscali.it
MONTEGROTTO TERME Viale Stazione 60 - 35036 Montegrotto Terme (PD) Tel. 049 8928311 - Fax 049 795276 infomontegrotto@turismotermeeuganee.it Opening times Mon-Sat 8.30am - 1.00pm / 2.30 - 7.00pm Sun 10.00am - 1.00pm / 3.00 - 6.00pm (second Sun each month, high season only)
Riviera dei Mugnai, 8 35137 Padova Tel. +39 049 8767911 Fax +39 049 650794 info@turismopadova.it www.turismopadova.it
www.veneto.to
Provincia di Padova
CREDITS - General coordination: Paolo Pedron - Satef, Stefan Marchioro, Mara Salmaso • Editorial coordination: Luca Crivellaro • Texts: Daniela Bolzonella, Cristina Gibellato, Gabriella Salmaso • English translation by: Elena Calandruccio • Photographs: Archivio Turismo Padova Terme Euganee, Archivio ADVsolutions srl by Fotolia • Graphic project and layout: ADV solutions srl • Printed by: Arti Grafiche Padovane